HomeMy WebLinkAbout2022-4067CONTRACT #2022-4067
MERCHANT PROCESSING APPLICATION AND AGREEMENT
PARTIES AND SERVICES
Merchant #:
Agent #:
ISO Name: _ 1-4 L%%� i- �' S/ 4, iv S
Sales Rep Name: `-( �26 5 4 LX=�14ELOC. 1 of
LOCATION INFORMATION CORPORATE INFORMATION
C i i OF �L t t�� L3/A f �C k +'S Store #: __ Client's CorpJLegal Name: { ?� op
Store/DBA Name: �'
(Also for Headquarter's Info. and N different then DBA)
'MCC Description: Same as DBA Name
Product/ CORPORATE CONTACT INFORMATION
Services Sold:
*If your business is classified as High Risk and assigned (or is later assigned based upon your Same as Location or:
business activity) any of the following Merchant Category Codes (MCC): 5966, 5967, and 78411, then ��e ,' t2
registration is required with Visa and/or Mastercard within 30 days from when your account becomes First/Last Name: -j D Q.�T (-i Y\ t"u (GLJ` -
active. An Annual Registration Fee of $500 may apply for Visa and/or Mastercard (total registration fees
could be $1,000.00). Failure to register could result in fines in excess of 91o,000.00 for violating Visa Street Address: 5q O AVE— ill1 f,
and/or Mastercard regulations'. / 1 ```' ,
'Registration for MCC 7841 is only required for non -face-to-face adult content City: 1 e L U M! *A UP-14i� S State: M� Zip: ��
'Information herein, including applicable MCCs, is subject to change Country: S Q
LOCATION/CONTACT INFORMATION Business Phone: 7&.3 - 7LX1" 3L220 Fax #:
First/Last Name: li >S F F if i lti' I Mobile #: Pager #:
Street Add eas:::: Rio q L/4
kf, VE Ak-
� Organization Type: I_ Association ❑ IndividuaVSole Proprietor
City: 117-vM�A W--dE;H:S State: tiL� A) Zip:, _
Estate/Trust ❑International LLC/Corp. (LLP/LLC)
Country: `6
Business Phone: 763 -lk 31 ` Cust Svc. Phone: 7b3 - 7Uf✓ `X�' ElPublic Corporation ❑ Private Corporation
Fax #: El Government ❑Tax Exempt
Fax Type: ❑ Other:
Mobile #: Pager #:
E-Mail: �f�LJl'aap-i��OWM(;I'aFtEfE `5- ("o(l State Incorporated: M u
Date Business Acquired:
SALES INFORMATION
Visa/Mastercard Volume Percent: Swiped % Keyed /t % # of Employees:
Discover$-PayPat Volume Percent: Swiped % Keyed ��%
American Express OptBluee Volume Percent: Swiped % Keyed lq6-2
Bankcard Sales %: Hand Keyed % Face to Face % POS
Mail/Phone % Internet 't>> % Tradeshow %
Total Cash/Credit: $
Total Annual
MCNisa Volume: $
Total Annual DiscovW-
PayPal Volume: $
Total Annual American
Express OptBlue' Vol.: $
Average
MCNisa Ticket: $
Average Discovera-
PayPal Ticket: $
Average American
Express OptBluee Ticket: $
Highest Ticket: $
NOTE: Failure to provide accurate information may result in a withholding of
Client funding per IRS regulations
(See Part IV, AA of your Program Guide for further information.)
Name (as it appears on your income tax return)
C,I ; vF 6, LJrt,A fir r.,11,
XFederal Tax ID#: (as it appears on your income tax return)
H I -- (0C)05"-)6C1
❑ 1 certify that I am a foreign entity/nonresident alien.
(if checked, please attach IRS Form W-E.)
OWNERSHIP
Provide the following information for each individual who owns, directly or indirectly, 25 % or more of the equity interest of your business.
Owner/Partner/Officer Name: D.O.B.: Social Security #:
Home Phone: Ownership %:
Home Address: City: State: Zip: Country:
Owner/Partner/Officer Name: D.O.B.: Social Security #:
Home Phone: Ownership %:
Home Address: City: State: Zip: Country:
Owner/Partner/Officer Name: D.O.B.: Social Security #:
Home Phone: Ownership %:
Home Address: City: State: Zip: Country:
Owner/Partner/Officer Name: D.O.B.: Social Security #:
Home Phone:
Home Address: City: State: Zip: Country:
FDSIS02305(ia) Page 1 of 3 FDSH12305(ia)
BANKING INFORMATION
Contact Name:
Institution Name:
ABA #:
TOTAL SALES
Business to Business f " % Business to Consumer �L�
BANKCARD SALES
Business to Business _12-% Business to Consumer i
ORDER DELIVERY
0-7 days -' % 8-14 days —% 15-30 days % 30+ days
Mastercard/Visa/Discover�-PayPaVAmerican Express OptBlue® Sales deposited:
X,Date of Order ❑ Date of Delivery ❑ Other
Fvnlanati—
Who fulfills orders:
Description:
MODE OF ADVERTISING
C Catalog Phone G TV/Radio Internet
7 Newspaper/Magazine ❑ Other:
?;prochure/Directory
Phone #: —
Account Type: --
DDA #:
LANDLORD
Own L11 Rent Renting Since: Lease expires:
Contact Name:
Phone #: —
ORDER FULFILLMENT VENDOR
City: State: Zip:
ENCLOSURES
❑ Financial Statements ❑ Brochure/Directory Government Form
(required if Gov't Contract)
u Web Page or i URL
Use third party to store, process, transmit Cardholder data? '--,Yes , No
Name:
Address:
Software Used: _
Company Nam
Contact Name:
Phone #: _
TRADE REFERENCES
Company Name: �(y rim L,_� 1 ���%S Street Address: ( J
Phone #: Gi 5 Z -? � " (-1i J City: �4j 6y State: dZip:
Product/Services: h✓l �/1.L1 t�N��r GLj
MAIL CARD STATEMENTS / DOCUMENTS
Statement Recap Information: (check one) a 01 = Outlet X02 = Stmt to Bill To/No Recap 07 = Suppress Stmt (No Stmt) _- 08 = Produce Recap, No Stmt
09 = Bill to Address/Stmt and Recap ❑ 10 = Recap to Bill To/Stmt to Outlet
Statement Type: (check one) Detail 7 Summary Statement Delivery Method: (check one) n E-Mail f Online ❑ Print and Mail
Statement E-Mail Address:
Head Office/Bill To Name: First/Last Contact Name:
Address: City: State: Zip:
ON YOUR BUSINESS ACCOUNT CHECKING STATEMENT ROLLUPt (check one)
0 = Each Transfer = 1 = Debit/Credit Grouped (By Category) - 2 = Net Transfer Amount Only C' 3 = Net Transfer EOM Fee Combined
SITE SURVEY RETURN POLICY
Visit Performed? N Yes ❑ No Exchange Only Refund Cardholder C1 None
Zone: _[� ✓�'ti�i" Ga Location:
Location Description: (i%11+ ice. PREVIOUS PROCESSOR
Seasonal Merchant? ❑ Yes No Start Month: End Month:
# Floors in Building: .3 Floor(s) Occupied:
Who occupies Other Floor?
Fire Safety Act
Advertising Name Displayed: E Store Front ; Door Window
Approximate Sq. Footage: # of Registers:
Proper License Displayed
Previous Processor:
Previous Merchant #:
Reason for Leaving:
Other:
Phone:
ENTITLEMENTS
i(MCIVisa/Discover Network-PayPal Full Processing (Discover Network systems and rules will process and govern JCB, Diners Club International, and BC Card Transactions.)
Voyager Fleet* or Existing Voyager Acct #: Annual Voyager Vol.: $
MC Fleet J Wright Express or Existing WEX Acct #:
"Tax exempt Voyager Cards accepted: i Yes ❑ No
WEX Full Acquiring Annual WEX Volume $
❑ American Express OptBlue- ❑ Amex Pass Through (existing) SE # _ _ _ _ _ _ _ _ _ IATA/ARC: _ _ _ _ _ _ _ _ (MCC 4722)
Check one for Pass Through: ❑ Split Dial EDC
2Debit Pkg:________ -EBT SNAP/ FNS # (XREF): _______ : Non Lic.JCB(EDC)Existing SE#:_________
FDSIS02305(ia) Page 2 of 3 FDSH12305(ia)
DESCRIBE EQUIPMENT DETAILS
Network: (206) CARDneI' Nashville Buypass Other: Specify Security Code: ( }
Customer -Owned I Retail - Restaurant • MOTO/Internet Clover Unit For Customer -Owned
LvPsrr•purshses'j Equipment Type Lodging • Supermarket - Car Rental Price Equipment
lgharR one) QTY w (i.a, TerminaWARAnlernel) Quick Service Restaurant • Petr Model Code and Name w/o Tax TrackiVersionlSerial M
C L' P' _ /._S fn•__�, f Re AOTOA', L S C QSR P
C L' PR Re MOTOR L S C QSR P S
C L' P' R Re MOTOR L S C QSR P S
r See Egmpmott Loosa Agroom@nt for the Tarm and r:ogditiona 9ovunnng lout Wei ad egrdpmurll-
2 Gtor or Equipment Purchase Ority:, Thts le lotInto mad lion purpobe6 only. Please rotor to your Oquipourrit purchase agreement with TA50 Teeloultogy, Inc. for in tormaifon and pricing and fees for your equipment
a hwilwa in, You Arc not purth:ls ins equipment from Pro"tisor and you t0oovdaritis snd agree thal Precessor vritI have no obligation or Ik ill relali ng to such purchase of equipment. Your purclase of
equipment is Su eject 1e saperale terms and corlowons between you end Ow rqulpmom "for -
NOTE: An S eclat Instructions must be included on About Merchant's Business Pa e.
Installation/Training: MAG/MIG to Train (receive training via phone, dial 1-600-558-7101 Opt. #1, M-F8:00 am - 10:00 pm EST & Sat. 10:00 am - 7:00 pm EST)
Sales Rep. to Train No Merchant Training In -House PACT (Check Training via phone 1-800-366.1054 7:00 am - 6:30 pm CT)
FirstfLast Contact Name:._ _ _ Contact Phone #: - - Best Time To Call: am pm
Imprinter
Purchase: _ Yes No If Yes S_ _ x Oly:. = S _ (w/o Tax) Wireless Provider: GPRS Cingular or Other: _
Check one: Gateway Solutions Dial Solutions Payeezy Gateway VSAT' " Frame Other: __ _ IC Verify Serial # __
VAWlntern eVSoflware: Name: _ _ _ _ _ _ _ _ (Nashville Only: Product ID # _ Vendor ID p
NOTE: "•Requires separate agreement between VSAT Provider prior to implementation of this telecommunications protocol.
Early Termination Fee $ _ The initial term of this Agreement is three years from the date of your approval by our Credit Department
(the Initial Term(. If you terminate this Agreement before the end of the then current term or otherwise stop processing your transactions with us,
you will be charged this Early Termination Fee. After the Initial Term, subject to Part IV, Section A.3, this Agreement shall automatically extend
for an additional period of one year each leach an Extended Term). Client Initials
SIGNATURES
Client certifies that all information set forth in this completed Merchant Processing Application and Agreement (MPA) is true. Client acknowledges having received the copy of the MPA, the
Program Guide (which includes terms and conditions for each of the services, the Your Payments Acceptance Guide, Third Party Agreement(s) and a Confirmation Page (version FDSIS02305(ia))
and agrees to be bound by all provisions as printed therein as modified from time to time, Client acknowledges and agrees that we, our Afiiliates and our third party subcontractors and/or agents
may use automatic telephone dialing systems to contact Client at the telephone number(s) Client has provided in this MPA and/or may leave a detailed voice message in the event that Client is
unable to be reached, even if the number provided is a cellular or wireless number or if Client has previously registered on a Do Not Call list or requested not to be contacted Client for solicitalion
purposes. Client hereby consents to receiving commercial electronic mail messages from us or our Affiliates from time to line. Client further agrees that Client will not accept more than 20 % of
its card transactions via mall, lefophone or Internet order. However, If your MPA Is approved based upon contrary information stated in the Sales Informdtion Section above, you are authorized
to accept hondadtions in accordance with the percentages indicated in that section. This signature page also serves as a signature page to the miry! PadyAgreemont(g) appearing in the Third
Party Section at the Program Guide.
By signing below, each of the undersigned authorizes us, our Affiliates and our third party subcontractors and/or agents to verify the information contained in this MPA and to request and obtain
from any consumer reporting agency and other sources, Including bank references, personal and buslnoss consumer reports and olher information and to disclose such Information amongst
oxh other for any purpose permitted by law. If the MPA Is approved, each of The undersigned also aulltoriaas us, ourAffillntes and our third party subcontractors and/or agents to abtam subm-quenl
consumer rapdrts and other Inrornlallon tram other sources, including bank referetitas, in cohnettlonwith the review, maintenance, updating, renewal or extension of the Agreement or for arty
other purpose Witiftled by law and disclose such information amnngat each othef-
Each of the undersigned furthermore agrees that all relarences, Including banks and consumer leporling agencies, may release any and all persona[ and business credit financial tnformatlon to
us. our Affiliates and our third party sularantrattors andtor ar,}anls. Each at the undersigned aulhetlyes as, our Affiliates and our third party subconlraclora and/or agents to prowda anteng% each
Whet, the information contained in this Merchant Processing Application and Agreement and tiny information received tsubsequenl lhoreto from all refnrences, including banks and consumer
reporting agimclea fat any purpose pormitrad by law. II Is our policy to obtain terfaln Informatton in order to yenfy you r identity while processing your account oppllcalIon.
You further acknowledge and agree that you will not use your merchant account and/or the Services for illegal transactions, for example, those prohibited by the Unlawful Internet Gambling
Enforcement Act, 31 U.S.C. Seollgn 5351 et seq, as may be amended from time to time, or processing and acceptance of transactions in certain jurisdictions pursuant to 31 CFR Part 500 et seq,
and other laws enforced by the Office of Foreign Assets Control (OFAC).
Client certifies, under penalties of perjury, that the federal taxpayer identification number and corresponding filing name provided herein are correct
Client agrees to all the terms of this Merchant Prace ing Application and Agreement. This Merchant Processing Application and Agreement shall not take effect
until Client has been approvedand this Ag o o as horn accepted by First Data Morohant Services LLC and Bank.
Client's Business Peinc paE1D is r:
SignatureX ___
(Servicers): For First Data Merchant Services LLC and
Print Name of Signer _ _ , ^ _ Wells Fargo Bank, N.A., (a member of Visa USA, Inc.
and Mastercard International, Inc.)
Title _ Data�__--
Signature X X Signature
Print Name of Signer
Title _ Date
Personal Guarantee: In exchange ror First Data Mee0heint ServlWr LLC and WOOS Fargo Bank. H.A.. (a member of Visa USA, inc. and Mastercard InlemeODriaf, hic.). {the Guaranteed Parlles)
acceptance of, as applicable, the Agreement, and/or the applicablo Third party Agreoment(s), the undersigned uncondlUonaiiy and irrevocably guaranlees the lull payment and performance of
CNanl's Obligations under the foregoing agreements, as applicable, as they now exist or as mWiIled from time to lime, whether before or 0her Ierminallon or expiration of atich agreements and
whether or net the under sEgned has received nollec of arty arnendinenl of Strclt Agteamenls. The undersigned waives notice of default by Gist and agrees to IndeMAly the Guaranteed Parties
for any and all amounts due From effenI under the loregoirtg agreements, The Guamottled Ptiftien shall nol be required le first proceed ago Ilist Client to onfo rev any remoly before prcceedintp
Against the undersigned. This is a canti nvin9 per son At gvafaAly And shall not bit disthargod or affected tar any reason. The undetsilined undoFstarlds That IN11 is a PersaHot Guaranty ei payment
and not of collection and IhaI the Guaranteed Parties are relying upon Ili is Personal Guaranty in4amering into the foregoing agreements .'as applicabfe.
Personal Guarantee
Signature X_
Personal Guarantee
Signature X - _
Print Name:
_ Print Name:
Date
Dale
FDSISC2306(ia) Page. 3 of 3 FDSH12305(ia)
PROCESSOR First Data Merchant Services LLC
Name: __..
INFORMATION: 4000 Coral Ridge Drive, Coral S rim s, FL33065
Address: -_ ---p —
URL:
Customer Servicell: 1-800-366-1841
Please read the Program Guide in its entirety. It describes the terms under which we will provide merchant processing Services to you.
From time to time you may have questions regarding the contents of your Agreement with Bank and/or Processor or the contents of your Agreement with
TeleCheck. The following information summarizes portions of your Agreement in order to assist you in answering some of the questions we are most
commonly asked.
1. Your Discount Rates are assessed on transactions that qualify for certain
:educed interchange rates imposed by Mastercard, Visa, Discover and
PayPel Any transactions that fail to qualify for these reduced rates will be
charged an additional fee (see Section 25 of the Program Guide).
2. We may debit your bank account (also referred to as your Settlement
Account) from time to time for amounts owed to us under the Agreement
3. There are many reasons why a Chargeback may occur. When they occur
v e. will debit your settlement funds or Settlement Account. For a more
detailed discussion regarding Chargebacks see Section 14 of the Your
Payments Acceptance Guide or see the applicable provisions of the
TeleCheck Solutions Agreement
4. If you dispute any charge or funding, you must notify us within 60 days
of the date of the statement where the charge or funding appears for Card
Processing or within 30 days of the date of a TeleCheck transaction -
5. The Agreement limits our liability to you. For a detailed description of
the limitation of liability see Section 27, 37 3, and 39.10 of the Card General
Terms: or Section 17 of the TeleCheck Solutions Agreement.
We have assumed certain risks by agreeing to provide you with Card
processing or check services. Accordingly, we may take certain actions to mitigate
our risk, including termination of the Agreement, and /or held monies otherwise
payable to you (see Card Processing General Terms in Section 30, Term; Events of
Default and Section 31. Reserve Account; Security Interest), (see TeleCheck
Solutions Agreement in Section 7), under certain circumstances.
By executing this Agreement with us you are authorizing us and our Affiliates
to obtain financial and credit information regarding your business and the signers
and guarantors of the Agreement until all your obligations to us and our Affiliates
are satisfied.
8. The Agreement contains a provision that in the event you terminate the
Agreement prior to the expiration of your initial three (3) year term, you will be
responsible for the payment of an early termination fee as set forth in Part IV, A.3
under "Additional Fee Inlormation" and Section 16-2 of the TeleCheck Solutions
Agreement-
9. Card Organization Disclosure
Visa and Mastercard Member Bank Information; Wells Fargo Bank, N.A.
The Banks mailing address is P O Box 6079, Concord, CA 94524, and its phone number is 1-844-284-6834
Important Member Bank Responsibilities:
a) The Bank is the only entity approved to extend acceptance of Visa and
Mastercard products directly to a merchant.
b) The Bank must be a principal (signer) to the Agreement
c) The Bank is responsible for educating merchants on pertinent Visa and
Mastercard rules with which merchants must comply; but this
information may be provided to you by Processor.
Important Merchant Responsibilities:
a) Ensure compliance with Cardholder data security and storage requirements
h) Maintain fraud and Chargebacks below Card Organization thresholds
c) Review and understand the terms of the Merchant Agreement
d) Comply Willi Card Organization Rules and applicable law and regulations-
e) Retain a signed copy of this Disclosure Page
f) You may download 'Visa Regulations' from Visa s website at
d) The Bank is responsible for and must provide settlement funds to the hlipJJusa visa rum cfamNCt}Mldnwnlga �a 4ut-wsaJvisa•*tiles• irrt� rlrr ktif
merchant
g) You may download Mastercard Regulations' from MasterCard's website at-
e) the Bank is responsible for all funds neld in reserve that are }[yS+.nt�StSCcarrt uslca.r} rsi7nxYflml lyre ballcfnryn:entslmaocrcard:
derived from settlement, de .pc�f
f) The Bank is the ultimate authority should a merchant have any h) You may download -American Express Merchant Operating Guide from
problems with Visa or Mastercard pioduds (however, Processor also American Express' website at
Will assist you with any such problems)
nyy�.am rian icp F.<a n .1%luirAr Toni
Print Client's Business Legal Name:__
By its signature below, Client acknowledges that it has received the Merchant Processing Application, Program Terms and Conditions [version FDSIS023021
consisting of 45 pages [including this Confirmation Page and the applicable Third Party Agreement(s)]r Interchange Qualification Matrix, American Express
Program Pricing, and Interchange Schedule.
Client further acknowledges reading and agreeing to all terms in the Program Terms and Conditions. Upon receipt of a signed facsimile or original of this
Confirmation Page by us, Client's Application will be processed.
NO ALTERATIONS OR STRIKE -OUTS TO THE PROGRAM TERMS AND CONDITIONS WILL BE ACCEPTED.
Client's Business Principal: Signature
(Please sWbe(ow)).-
� X
Please Print Name of Signer
FOSIS02302
Title Date
Schedule `A' to Merchant Application and Agreement
Pricing Plan: interchange Pass Through Discount Frequency: Settlement (Months
Debit Network Interchange Pass -Through: Yes (add FSC 590, 593, 587) Pricing Method: Net
Targeted Interchange Qualification: VISA: 23 CPS
MC: 9 Domestic Merit li DISC: 10 PSL - Retail C
DISCOUNT
Card Tvae
Discount Rate
Trans Fee Auth Fee
Mastercard Credit
.08% (900, 801)
(001, 002) .07 (030, 031, 032, 033, 034, 03V)
Mastercard Check Card
•08% (850, 851)
(130, 131)
Visa Credit
•08% (804, 805)
.002 (005, 006) $.07 (040, 041, 042, 043, 044, o4V)
Visa Check Card
.08% (854, 855)
(134, 135)
Discover Credit
.08% (170,171)
.0049 (015, o16) .07 (070, 071, 072, 073, 074, o7V)
Discover Check Card
.08% (964, 965)
(787, 788)
PayPal Credit
08% (175)
(13A)
American Express OptBlueg
.50% (164)
(013, 014) $.07 E] (1 OP-Q&K Platforms X(060,061,062,063,064,06V)— Sys S
Voyager Sales Trans Fee
3.05% (844, 845)
(00w, oox) 10 (ODC, ODI, ODV, ODO, OD1, OD3)
Swiped
(23Z)
(24c)
Non Swiped
(24D)
(24B)
Wright Express (P/L) Trans Fee
(oou) (030, OB1, OD4, OBV, ODX, ODY, ODZ)
FleetCor Authorization
(OB3)
PIN -based Debit
.30 (om
Debit Sales Discount
(190)
Debit Card Authorization Fee
(191)
EBT Qual Transaction Fee
.30 (029)
EBT Authorization Fee
.30 (18E)
Pre Authorization
$.30 (587)
Debit Decline Interchange Fee
$.30 (593)
EBT Balance INQ
.30 (18H)
EBT Decline Fee
.30 (02x)
EBT Food Stamps Return Fee
.30 (02Y)
Commercial Card Interchange Service With the Commercial Card Interchange Service,
when transactions do not include any tax information we will compute the
sales tax based
�( Yes El No
on the applicable rate at your location to allow
you to obtain the best interchange. When we compute the sales tax on your
behalf, we will
retain 75% of the interchange savings. If a transaction is fully or partially exempt, you should enter the tax amount (even
$0.00) as CCIS applies your local tax rate to the full amount of transactions when the prompt is bypassed.
if
that amount is
OTHER
Service
Fee Frew
Service Fee Frea'
Account Set -Up
1 (339)
Monthly Service / Support $0.00
M
(329)
ACH Reject Fee
$20.00 P (401)
Network Access Fee — Debit
M
(420)
Program Cost Fee — AX
P (3AL)
POS Equipment Billing
M
(382)
Annual Membership
$49.00 A (294)
Statement $10.00
M
(323)
Batch Settlement
$.25 P (227)
Retrieval $20.00
P
(262)
Chargeback Processing
$20.00 P (205)
Amex Chargeback Retrieval Fee $20.00
P
(20M)
Amex Chargeback Fee
$20.00 P (20L)
Discover Retrieval Fee $20.00
P
(26A)
Discover Chargeback Fee
$20.00 P (725)
MC NABU Fee $.0195
P
(60M, OB4)
Cross Border Fee — Non-USD
1.00% P (606)
MC Commercial Card IC SVC Fee % .50%
M
(63M)
Cross Border Fee — US
.80% P (605)
MC Access Fee $.0032
P
(197)
Discover Data Usage Fee
$.0195 P (22E)
MC CNP AVS Fee $.01
P
(IOZ)
Discover Int'I Processing Fee
.50% P (22G)
MC Acquirer AVS Billing $.01
P
(OFB)
Discover Int'l Service Fee
.80% P (22H)
MC LLS Acct Status Inquiry Service
Discover Network Auth Fee
P (oec)
Interregional Fee $.03
P
(11G)
Mid Sub Level Pgrm Card Sales
P (240)
MC LLS Acct Status Inquiry Service
Intraregional Fee $.025
P
(11H)
Base Sub Level Pgrm Card Sales
P (24P)
MC Processing Integrity Fee Pre — Auth. $.045
P
(03H)
Comm Sub Level Pgrm Card Sales
P (240)
MC Processing Integrity Fee —
PayPal Network Auth Fee
$.0195 P (ODD)
Undefined Auth. $.045
P
(031)
Help Desk Fee
M (388)
MC Processing Integrity Fee— 25%
Final Auth. /°
P
(031)
Minimum Processing Fee
$10.00 M (202)
MC TPE Excessive Auth $.10
P
(03T)
Account Minimum Fee
M (ssa)
MC Processing Integrity Fee —
Monthly Maintenance Fee
M (354)
Final Auth. Minimum — Per Item $.04
P
(03K)
Monthly Report Fee
M (391)
MC Processing Integrity Image Fee $.012
P
(03L)
Frequency: 1 = One Time Charge A = Annual Charge M = Monthly Charge P = Per Occurrence Charge
FDSIS02305(ia)
Schedule `A' to Merchant Application and Agreement (cont'd)
OTHER SERVICE FEES (cont*d)
Service Fee Fre • Service Fee Fege "
MC Merchant Monthly Location Fee
$1.25
M
(241)
MC License Per Item Fee
P
(01c)
MC TPE Nominal Amnt Auth
$.045
P
(03U)
MC License Volume Fee
.0076%
P
(81B)
MC CVC 2 Fee
$.0025
P
(lion)
Mastercard Interchange Downgrade Fee
P
(24x)
MC Digital Enablement Fee
.01%
P
(24E)
MC Global Wholesale Travel B2B Fee
P
(22W)
MC Secure Code Trans. Fee
$.05
P
(03E)
MC Freight Program Fee
.50%
P
(24W)
VI Ntwk Acq Proc Fee US Cr
$.0195
P
(04H)
VI Ntwk Acq Proc Fee Intl Cr
$.0395
P
(04M)
Visa Misuse Fee
$.09
P
(04G)
Internet Service Fee
M
(394)
Internet Setup Fee
1
(30R)
Zero Limit Fee
$.20
P
p4i)
VI Ntwk Acq Proc Fee US DB/PP
$.0155
P
(o4J)
VI Ntwk Acq Proc Fee Intl D/P
$.0355
P
(04N)
Visa Staged Digital Wallet Fee
$.10
P
(24H)
Visa Commercial Card IC SVC Fee %
M
(63V)
Visa Processing Integrity Fee
$.10
P
(238)
Visa Network Fee CP
Pass Thru
P
(NF1)
Visa Network Fee CNP
Pass Thru
P
(NF2)
Visa International Service Fee BASE
1.00%
P
(22A)
Visa International Service Fee ENH
P
(22Z)
Visa International Cash Advance
P
(22B)
Visa Int'l Acquirer Fee High Risk
.45%
P
(22F)
Visa Zero AMT & AVS Fee
$.035
P
(lox)
Visa Zero AMT Fee
$.03
P
(loY)
Visa Zero Acct Ver Int'l Fee
P
(101)
Visa Partial Auth Fee
$.10
P
(12D)
Visa New BASE II System File Fee
P
(47N)
A Base 11 CR Vcher Fee US D/P
$.0155
P
(470)
VI Base 11 CR Vcher Fee US Cr
$.0195
P
(47P)
VI Base 11 CR Vcher Fee Intl D/P
$.0355
P
(480)
VI Base II CR Vcher Fee Intl Cr
$.0395
P
(48P)
Visa Data Consistency Fee
P
(05E)
Visa Data Consistency Fee XBOR
P
(05F)
Visa Decline Tran Resub Fee
P
(05G)
Visa Decline Tran Resub Fee XBOR
P
(05H)
Mastercard Global Acquirer Support Fee
.85%
P
(48R)
Visa Int'l Acquirer
.45%
P
(48S)
Wireless Access Fee (P/TID x Qty = Fee)
P
(399)
Wireless Monthly Services/Support
M
(472)
Apriva Activation Fee (P/TID x Qty = Fee)
P
(601)
Monthly Access Fee (Datawire-Apriva)
(P/TID x Qty = Mo. Fee)
M
(6w)
WEX Chargeback Fee
P
(29H)
Regulatory Prod. Fee
$5.95
M
(35I)
TIN/TFN Blank or Invalid Fee
$24.95
P
(181)
Data File Manager Setup Fee
1
(27A)
Data File Manager Monthly Fee
M
(27B)
Run Now File Over 8 GB-DFM
M
(27c)
Statement SpendTrend Fee
M
(22T)
NYCE File Fee
P
(180)
Visa Access Fee
$.0011
P
(198)
Visa Retrieval Review/Statused
$.50
Received Fax/Mail
P (258)
MC Retrieval Review/Statused
Received Fax/Mail
$.50 P (25c)
Disc Retrieval Review/Statused
$.50
Received Fax/Mail
P (25D)
Amex Retrieval Review/Statused
Received Fax/Mail
$.50 P (25E)
Visa Chargeback and Exception
Review/Statused Received Fax/Mail
$.50 P (25F)
MC Chargeback and Exception
Review/Statused Received Fax/Mail
$.50 P (25G)
Disc Chargeback and Exception
Review/Statused Received Fax/Mail
$.50 P (25H)
Amex Chargeback and Exception
Review/Statused Received Fax/Mail
$.50 P (251)
Visa Merchant Retrieval Outgoing
Correspondence Sent Fax/Mail
$39 P (25J)
MC Merchant Retrieval Outgoing
Correspondence Sent Fax/Mail
$39 P (25K)
Disc Merchant Retrieval Outgoing
Correspondence Sent Fax/Mail
$39 P (25L)
Amex Merchant Retrieval Outgoing
Correspondence Sent Fax/Mail
$39 P (25M)
Visa Merchant Chargeback and Exception
Outgoing Correspondence Sent Fax/Mail
$39 P (25N)
MC Merchant Chargeback and Exception
Outgoing Correspondence Sent Fax/Mail
$39 P (250)
Disc Merchant Chargeback and Exception
Outgoing Correspondence Sent Fax/Mail
$39 P (25P)
Amex Merchant Chargeback and Exception
Outgoing Correspondence Sent Fax/Mail
$39 P (250)
Visa Accept/No Accept Fee
$.10 P (25R)
MC Accept/No Accept Fee
$.10 P (25S)
Discover Accept/No Accept Fee
$.10 P (25T)
Amex Accept/No Accept Fee
$.10 P (25U)
Visa Late Response
P (25V)
MC Late Response
P (25W)
Discover Late Response
P (25x)
Amex Late Response
P (25Y)
Visa Auto Acceptance
P (47x)
Incoming Retrieval SMS
$.50 P (48E)
Incoming Chargeback SMS
$.50 P (48F)
Incoming/Outgoing Except SMS
$.50 P (48D)
Incoming Merchant Response SMS
$.50 P (48G)
Lost Filing SMS
P (48H)
Dispute Image Fee SMS
P (481)
Secure Code Transaction Fee (3DS2)
.01% P (480)
MC Secure Code Cap
P (48T)
Dispute Case Fee Mastercard DMS
$1.35 P (48L)
Dispute Image Fee Mastercard DMS
$.20 P (48M)
Dispute Image Fee Visa DMS
$1.00 P (48N)
Ticket Retrieval Fee
P (46Y)
Other: PC[ Annual Fee
$99.00 (32P >
Other: Non -Receipt of PCl/Mnthly
$24.95 (60L >
Other:
Other:
Other:
Other:
FDSIS02305(ia)
Schedule `A' to Merchant Application and Agreement (cont'd)
G Gross Interchange MC (564), Visa (549), or Discover (527) X American Express OptBluel Program Pricing (57B)
Xr Net Interchange MC (560), Visa (550), or Discover (529)
WEX FULL ACQUIRING FEES
Service Feg Frep' Service Fee Frea•
WEX Auth Fee _ _ __ .25 P (oD4) WEX Chargeback Reversal 3.50% P (843)
WEX Sales Discount 3.50% P (040) WEX Chargeback Fee _ 25.00 P (29H)
WEX Refund Discount 3.50% . P (641) WEX Retrieval Fee $20.00 P (291)
WEX Chargeback Discount _ 3.50% P (642)
Service
Fgg Frea"
Service
Fee Frea'
TransArmor Token Registration _ _
P (12r1)
Alipay Return Transaction Fee
__. _ _ P
(45n
Mobile Payments (incl, Clover)
PCI Compliance Fee (January)
-- A
(33A)
Setup Fee
_ 1 (62S)
Mobile Payments (incl. Clover) Monthly
PCI Compliance Fee (February)
A
(33o)
Fee (P/MID x Qty = Mo. Fee)
$6.00 M (32Y)
PCI Compliance Fee (March)
A
(33c)
Payeezy Auth Fee
P (0FC)
PCI Compliance Fee (April)
A
(33D)
Payeezy Monthly Fee
M (aoai
PCI Compliance Fee (May)
A
(33E)
Payeezy Setup Fee
1 (408)
w
Perka Solutlons Fee
M (2D6)
PCI Compliance Fee (June)
A
(33F)
(For Ihr Parka Sdubor, you Mi be. providod with iegislranon mslrucbons
and will be asked to
PCI Compliance Fee (July)
A
(33G)
elec(ronically agree to Perko Inc -3 terms and condilions.)
Access One
M ;LS,;
PCI Compliance Fee (August)
_ _ T A
(3311)
MC GEP Service Fee
P (697)
PCI Compliance Fee (September)
A
(32r)
Visa GEP Service Fee
P (098)
PCI Compliance Fee (October)
A
(320)
Alipay Authorization Fee
P (45D)
PCI Compliance Fee (November)
_ A
(331)
Alipay Sales Discount Fee
P (45G)
PCI Compliance Fee (December)
A
(33J)
Alipay Return Discount Fee
P (ass)
PCI DSS Compliance Admin Fee
M
(36A)
Service
Fee Frea•
rvi
Fee
Frea"
TransArmor Solutions Services
TransArmor Essentials Solutions
Full Bundle for Clover Fee
_ M 13crn;
NonClover Fee
_
M (YFt)
TransArmor Solutions Services
TransArmor Essentials Solutions
Full Bundle for NonClover Fee
M pcM)
Clover Fee
_
_ M (va,)
TransArmor Solutions Services
TransArmor Minimum Monthly Fee
P (959)
Full Bundle W/O TransArmor
TransArmor Token & Encryption
P (12E)
Data Protection
M (3Cre)
TransArmor Token & Encryption
TransArmor Token
_
P (lzG;
NonClover Fee
M (30L)
Non -Receipt of PCI Validation
P (60L)
TransArmor Token & Encryption
Non -Receipt of PCI Validation
Clover Fee
$5_00 M (ML)
(after 90 days)
_
P (42G)
CLOVER
Service
Fee Freg"
Main Street Insights (p/MID)
M (491)
e is
AUTH
Fgg
FEES
ervi e
F"
Internet Authorizations
.10 (03R, 04R, 061, 071)
Voice AVS
$2.50
(03A, a4A. 06A, 07A,
VoiceNRU
_ ^$•75 . (035, 036, 037. 045, 046.047
Wireless Auth/Trans Fee
$.10
039. 049. 069.079)
(434)
065, afi6. 067, 075, 076, 0F)
Voice Auth Issuer Referral
$2.50 (03Y. 04Y, 06Y, 07Y)
Connectivity Fee
(o3z)
Electronic AVS
$-05 (03B 03C 04B 04C, 06B, o6C
Other:
( )
079,07C,405 406,407,406,435)
Other:
r
Add'I Comments/Special Instructions:
Merchant DBA Name:
`k Merchant Signature: _ __
FDSI302305(ia)
L,.
Date:
I
HIGHER A
F',: i:, rrient Solutiors; vWitf i r-,tf�cJrity
PERFORMANCE AGREEMENT
Higher Standards is committed to partnering with you and your business to
become more efficient and profitable. As our name suggests we are managing our
business with integrity to a Higher Standard.
This Performance Agreement is our commitment to you:
• There are no Terminations Fees or Contract Term Lengths
o The application you signed is an industry standard one, and as such section 36.3 is "null
and void", and not applicable to Higher Standards customers.
• Equipment Warranty
o All new equipment maintains a One Year Manufacturers' Warranty.
• PCI Compliance
o We will keep your Sales Executives aware of any PCI Compliance issues for the Terminals
you are currently using. You, as the Merchant, will be responsible for the compliance of
any point of sale, middleware, software or document storage.
Date:
°-
Merchant:_v� C�'�-✓�'� u'�� f�E�G�l7S o� `''"
(Print)
(Signature)
Higher Standards Representative: l,�jIR-i`, 1'(AC)jZLf,
�
Request for Taxpayer
Give Form to the
Form
(Rev. October2018)
Identification Number and Certification
requester. Do not
Department of the Treasury
send to the IRS.
Internal Revenue Service
► Go to www.irs.gov/FormW9 for instructions and the latest information.
t !Name (as shown on your income tax return). Name is required on this line; do not leave this line blank
CITY OF COLUMBIA HEIGHTS
2 Business name/disregarded entity name, if different from above
M
yP
3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the
Y
4 Exemptions codes a only to
P ( apply Y
following seven boxes.
certain entities, not individuals; see
a
p
❑ Individual/sole proprietor or ❑ C Corporation ❑ S Corporation ❑ Partnership ❑ Trust/estate
instructions on page 3):
6
single -member LLC
Exempt payee code (if any)
❑ Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) No-
0 Y
Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check
Exemption from FATCA reporting
m
its
LLC if the LLC is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is
LLC that is disregarded from the
code if an y)
(
IL
another not owner for U.S, federal tax purposes. Otherwise, a single -member LLC that
w
is disregarded from the owner should check the appropriate box for the tax classification of its owner.
m
Other (see instructions) ► LOCAL GOVERNMENT
(Applies to accounts mainf and a tside the U.S)
y5
Address (number, street, and apt. or suite no.) See instructions. Requester's name and address (optional}
E)
590 40TH AVE NE
m
6 City, state, and ZIP code
COLUMBIA HEIGHTS, MN 55421
[TGTaccount number(s) here (optional)
rer Identification Number
Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid
backup withholding. For individuals, this is generally your social security number (SSN). However, for a
resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other
entities, it is your employer identification number (EIN). If you do not have a number, see How to get a
TIN, later.
Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and
Number To Give the Requester for guidelines on whose number to enter.
Certification
Social security number j
or
Employer identification number
MUMUMMMMMIE
Under penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and
2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue
Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am
no longer subject to backup withholding; and
3. 1 am a U.S. citizen or other U.S, person (defined below); and
4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct.
Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because
you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid,
acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments
other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part 11, later.
Sign
Here
Signature of
U.S. person ►
General Instructions
Section references are to the Internal Revenue Code unless otherwise
noted.
Future developments. For the latest information about developments
related to Form W-9 and its instructions, such as legislation enacted
after they were published, go to www.irs.gov/FormW9.
Purpose of Form
An individual or entity (Form W-9 requester) who is required to file an
information return with the IRS must obtain your correct taxpayer
identification number (TIN) which may be your social security number
(SSN), individual taxpayer identification number (ITIN), adoption
taxpayer identification number (ATIN), or employer identification number
(EIN), to report on an information return the amount paid to you, or other
amount reportable on an information return. Examples of information
returns include, but are not limited to, the following.
• Form 1099-INT (interest earned or paid)
Date ► V I — 17' L—
• Form 1099-DIV (dividends, including those from stocks or mutual
funds)
• Form 1099-MISC (various types of income, prizes, awards, or gross
proceeds)
• Form 1099-B (stock or mutual fund sales and certain other
transactions by brokers)
• Form 1099-S (proceeds from real estate transactions)
• Form 1099-K (merchant card and third party network transactions)
• Form 1098 (home mortgage interest), 1098-E (student loan interest),
1098-T (tuition)
• Form 1099-C (canceled debt)
• Form 1099-A (acquisition or abandonment of secured property)
Use Form W-9 only if you are a U.S. person (including a resident
alien), to provide your correct TIN.
If you do not return Form W-9 to the requester with a TIN, you might
be subject to backup withholding. See What is backup withholding,
later.
Cat. No. 10231 X Form W-9 (Rev. 10-2018)
Payment Solutions with Integrity
IRS Tax IQ Verification Waiver Form
I, the undersigned have chosen to turn in this form, rather than a copy of the latest tax return or the
official EIN letter from the IRS.
I accept full responsibility for an EIN/SS# not matching per the IRS, which will result in monthly fines of
$24.95.
I also understand that per federal Housing Assistance Tax Act of 2008, Section 6050W, that failure to
correct any error will result in a Federal withholding of 28% of my gross batch sales amount.
**To avoid backup withholding, it is very important that you provide the correct name and TIN that is
used when filing your tax return. Following are a few tips:
• If the filing name has an LLC or Inc included, it must be included on W9 also
• If the filing name uses the "&," you cannot use "and" etc. Name must match IRS EXACTLY
(,: r-i � t� �>t�..�-?mot e: �✓a ���t e;, tti..5 L' t { Y L� r" CeF �-' `�1::� /-11x�•t!-�:�
IRS Filing Name% Busn Name
Signature Title
EIN/SN#
Date
As of 4-14-2020
November 12, 2020
City of Columbia Heights
Attention: Joseph Kloiber
jkloiber@columbiaheightsmn.gov
Wells Fargo Bank, N.A.
Balance Confirmation Services
R4057-01 G
PO Box 40028
Roanoke, VA 24022
Ph: (540) 563-7323
Item ID: T1575
Subject: Wells Fargo Bank, N.A. ("Wells Fargo") customer information you requested
As you requested, we are providing the following information for City of Columbia Heights as of November 12,
2020:
Account number
Account type
Legal title
Open date
Routing/Transit number
Wire ABA
Swift
-448
Business Checking
CITY OF COLUMBIA HEIGHTS
09/09/2003
091000019
121000248
WFBIUS6S
If you have questions, please call us at 1-540-563-7323, Monday through Friday, 8:30 a.m. to 5:00 p.m.
Eastern Time.
Thank you.
Sincerely,
LYNN BAKER
Operations Processor
Balance Confirmation Services
By accepting this information, the recipient thereof represents and warrants to Wells Fargo Bank, N.A. ("Wells Fargo"), that the recipient
is authorized by the customer to receive lawfully this information. The recipient agrees that it will not disclose this information to any third
party, unless compelled to do so by legal process, and that it will lawfully use this information. The recipient acknowledges that Wells
Fargo does not represent and warrant that the information is complete and accurate and that Wells Fargo does not assume any duty or
obligation to any person by providing the information. Recipient further agrees that any errors or omissions in the information shall not be
a basis for a claim against Wells Fargo. The recipient further acknowledges that the information may not disclose the entire relationship
between customer and Wells Fargo. The information is subject to change without notice to the recipient. The recipient agrees to
indemnify, defend, and hold Wells Fargo harmless from and against any claim resulting from the disclosure and use of the information by
the recipient, or from the breach by the recipient of any agreement, representation, or warranty contained herein.
Merchant
Services
Program
Terms and
Conditions
(Program Guide)
Thank you for selecting us for your payment processing needs. Accepting numerous payment options provides a convenience to your
customers, increases your customers' ability to make purchases at your establishment, and helps speed payment to your account.
Your Merchant Processing Application will indicate the types of payments and Services you have elected to accept. These Program
Terms and Conditions ("the Program Guide") presents terms governing the acceptance of Visa®, Mastercard®, and Discover® Network
Credit Card and Non -PIN Debit Card payments, PayPal® in-store Card payments, American Express® Card transactions and applicable
Non -Bank Services.
This Program Guide, your Merchant Processing Application and the schedules thereto (collectively, the "Agreement"),
including, without limitation, the Interchange Qualification Matrix and American Express Program Pricing and one of the
Interchange Schedules, as applicable to your pricing method as set forth in the Merchant Processing Application, contains the
terms and conditions under which Processor and/or Bank and/or other third parties, will provide services. We will not accept
any alterations or strike -outs to the Agreement and, if made, any such alterations or strike -outs shall not apply. Please read
this Program Guide completely.
You acknowledge that certain Services referenced in the Agreement may not be available to you.
IMPORTANT INFORMATION ABOUT BANK'S RESPONSIBILITIES:
Discover Network Card Transactions, PayPal in-store Card Transactions, American Express Card Transactions and other
Non -Bank Services are not provided to you by Bank, but are provided by Processor and/or third parties.
The provisions of this Agreement regarding Discover Network Card Transactions, PayPal in-store Card Transactions, American
Express Card Transactions and other Non -Bank Services constitute an agreement solely between you and Processor and/or
third parties. Bank is not a party to this Agreement insofar as it relates to Discover Network Card Transactions, PayPal in-
store Card Transactions, American Express Card Transactions and other Non -Bank Services, and Bank is not responsible, and
shall have no liability, to you in any way with respect to Discover Network Card Transactions, PayPal in-store Card Trans-
actions, American Express Card Transactions and Non -Bank Services.
OTHER IMPORTANT INFORMATION:
Cards present risks of loss and non-payment that are different than those with other payment systems. In deciding to accept Cards,
you should be aware that you are also accepting these risks.
Visa U.S.A., Inc. ("Visa") Mastercard Worldwide ("Mastercard"), DFS Services LLC ("Discover Network"), PayPal, Inc. ("PayPal")
and American Express Company, Inc. ("American Express") are payment card networks that electronically exchange Sales Drafts and
Chargebacks for Card sales and Credits. Sales Drafts are electronically transferred from banks (in the case of Mastercard and Visa
transactions) or network acquirers (in the case of Discover Network and PayPal in-store Card transactions) that acquire them from
merchants such as yourself through the appropriate Card Organization, to the Issuers. These Issuers then bill their Cardholders for
the transactions. The Card Organizations charge the Acquirers interchange fees, pricing and/or assessments for submitting transactions
into their systems. A substantial portion of the Discount Rate or Transaction Fees that you pay will go toward these interchange fees,
pricing and assessments.
In order to speed up the payment process, the Issuer transfers the funds back through the Card Organization to the Acquirer at
approximately the same time that the Issuer receives the electronic Sales Drafts. Even though the payments under this system are
made simultaneously, all payments made through the Card Organizations are conditional and subject to reversals and adjustments.
Each Card Organization has developed Card Organization Rules that govern their Acquirers and Issuers and the procedures,
responsibilities and allocation of risk for this process. Merchants are also bound by Card Organization Rules and applicable laws and
regulations. The Card Organization Rules and applicable laws and regulations give Cardholders and Issuers certain rights to dispute
transactions, long after payment has been made to the merchant, including Chargeback rights.
We do not decide what transactions are charged back and we do not control the ultimate resolution of the Chargeback. While we can
attempt to reverse a Chargeback to the Issuer, we can only do so if the Issuer agrees to accept it or the Card Organization requires the
Issuer to do so after a formal appeal process. Sometimes, your customer may be able to successfully charge back a Card transaction
even though you have provided your goods or services and are otherwise legally entitled to payment from your customer. While you
may still be able to pursue claims directly against that customer, neither we nor the Issuer will be responsible for such transactions.
You will be responsible for all Chargebacks and adjustments associated with the transactions that you submit for processing.
Please refer to the Glossary for certain capitalized terms used in the Agreement, including this Preface (if not defined above)
Capitalized terms not otherwise defined in the Agreement may be found in the Card Organization Rules.
FN_WF_R_2411
PROCESSOR Name:
INFORMATION: Address: 4000 NW 120th Avenue, MS/CON-ISO, Coral Springs, FL 33065, Attention: Legal Dept.
First Data Merchant Services LLC
URL: www.firstdata.com Customer Service #: 1-800-366-1841
Please read the Program Guide in its entirety. It describes the terms under which we will provide merchant processing Services to you.
From time to time you may have questions regarding the contents of your Agreement with Bank and/or Processor or the contents
of your Agreement with TeleCheck. The following information summarizes portions of your Agreement in order to assist you in
answering some of the questions we are most commonly asked.
I . Your Discount Rates are assessed on transactions that qualify
S.
The Agreement limits our liability to you. For a detailed description
for certain reduced interchange rates imposed by Mastercard, Visa,
of the limitation of liability see Section 28, 38.3, and 40.10 of the Card General
Discover and PayPal. Any transactions that fail to qualify for these
Terms; or Section 18 of the TeleCheck Solutions Agreement.
reduced rates will be charged an additional fee (see Section 26 of the
Program Guide).
6.
We have assumed certain risks by agreeing to provide you with Card
processing or check services. Accordingly, we may take certain actions to
2. We may debit your bank account (also referred to as your
mitigate our risk, including termination of the Agreement, and/or hold
Settlement Account) from time to time for amounts owed to us under the
monies otherwise payable to you (see Card Processing General Terms in
Agreement.
Section 31, Term; Events of Default and Section 32, Reserve Account; Security
3. There are many reasons why a Chargeback may occur.
Interest), (see TeleCheck Solutions Agreement in Section 7), under certain
When they occur we will debit your settlement funds or Settlement
circumstances.
Account. For a more detailed discussion regarding Chargebacks see
7.
By executing this Agreement with us you are authorizing us and our
Section 15 of the Your Payments Acceptance Guide or see the applicable
Affiliates to obtain financial and credit information regarding your business
provisions of the TeleCheck Solutions Agreement.
and the signers and guarantors of the Agreement until all your obligations to
4. In consideration of the Services provided by us, you shall be
us and our Affiliates are satisfied.
charged, and hereby agree to pay us any and all fees set forth in this
8.
The Agreement contains a provision that in the event you terminate
Agreement (for the purpose of clarity, this includes the Application and
the Agreement prior to the expiration of your initial three (3) year term, you
any additional pricing supplements or subsequent communications), all
will be responsible for the payment of an early termination fee as set forth in
of which shall be calculated and payable pursuant to the terms of this
Part IV, A.3 under "Additional Fee Information" and Section 17.2 of the
Agreement and any additional pricing supplements or subsequent
TeleCheck Solutions Agreement.
communications. If you dispute any charge or funding, you must notify
us within 60 days of the date of the statement where the charge or
9.
For questions or concerns regarding your merchant account, contact
customer service at the number located on your Merchant Services Statement.
funding appears for Card Processing or within 30 days of the date of a
TeleCheck transaction.
10. Card Organization Disclosure
Visa and Mastercard Member Bank Information: Wells Fargo Bank, N.A.
The Bank's mailing address is P.O. Box 6079, Concord, CA 94524, and its phone number is 1-844-284-6834.
Important Member Bank Responsibilities: Important Merchant Responsibilities:
a) The Bank is the only entity approved to extend acceptance of Visa
and Mastercard products directly to a merchant.
b) The Bank must be a principal (signer) to the Agreement.
c) The Bank is responsible for educating merchants on pertinent Visa
and Mastercard rules with which merchants must comply; but this
information may be provided to you by Processor.
d) The Bank is responsible for and must provide settlement funds to
the merchant.
e) The Bank is responsible for all funds held in reserve that are
derived from settlement.
f) The Bank is the ultimate authority should a merchant have any
problems with Visa or Mastercard products (however, Processor
also will assist you with any such problems).
Print Client's Business Legal Name:
a) Ensure compliance with Cardholder data security and storage requirements.
b) Maintain fraud and Chargebacks below Card Organization thresholds.
c) Review and understand the terms of the Merchant Agreement.
d) Comply with Card Organization Rules and applicable law and regulations.
e) Retain a signed copy of this Disclosure Page.
f) You may download "Visa Regulations" from Visa's website at:
htWs://usa.visa.com/dam/V COM/download/about-visa/visa-rules-12ublic.12df.
g) You may download "Mastercard Regulations" from Mastercard's website at:
www. mastercard. us/content/dam /mccom /global/documents/mastercard-
rules.pdf.
h) You may download "American Express Merchant Operating Guide" from
American Express' website at: www.americanexl2ress.com/us/merchant.
By its signature below, Client acknowledges that it has received the Merchant Processing Application, Program Terms and
Conditions consisting of 44 pages including this Confirmation Page and the applicable Third Party Agreement(s). Interchange
Qualification Matrix, American Express Program Pricing, and Interchange Schedule.
Client further acknowledges reading and agreeing to all terms in the Program Terms and Conditions. Upon receipt of a signed
facsimile or original of this Confirmation Page by us, Client's Application will be processed.
NO ALTERATIONS OR STRIKE -OUTS TO THE PROGRAM TERMS AND CONDITIONS WILL BE ACCEPTED.
Client's Business Principal:
Signature (Please sign below):
X
Title
Date
Please Print Name of Signer
FN_WF_R_2411
Confirmation Page
PART 1: Card Services
A. Your Payments Acceptance Guide
Part I - Gives you information about preparing to accept
transactions
1.
Use Of Payment Organizations' Brands ............................ 5
2.
Point Of Sale Reminders ........................................ 5
3.
Validating The Cards .......................................... 5
4.
Transaction Guidelines ......................................... 6
5.
Security ..................................................... 6
6.
Clover Security ............................................... 6
7.
Debit Cards .................................................. 6
8.
Electronic Benefit Transfer® (EBT) Transactions ..................... 7
9.
Surcharging Requirements ...................................... 7
Part 11 - Gives you information about transaction types (including
chargebacks and retrievals)
10. Authorizations ............................................... 8
11. Special Types Of Transactions .................................... 9
12. Sales Drafts .................................................. 9
13. Refunds.....................................................10
14. Exchanges...................................................10
15. Chargebacks, Retrievals And Other Debits .......................... 10
16. Suspect/Fraudulent Transactions ................................. 12
Part III - Gives you helpful information, and guidelines for specific
industries
17. Lost/Recovered Cards..........................................13
18. Retention Of Records..........................................13
19. Return Of Equipment..........................................13
20. Timeframes..................................................13
PART II:
B. Card General Terms
22.
Services.....................................................19
23.
Your Payments Acceptance Guide;
Card Organization Rules and Compliance ..........................
19
24.
Settlement of Card Transactions ..................................
19
25.
Exclusivity..................................................19
26.
Fees; Adjustments; Collection of Amounts Due ......................
19
27.
Chargebacks.................................................20
28.
Representations; Warranties; Covenants; Limitations on Liability;
Exclusion of Consequential Damages .............................
20
29.
Confidentiality...............................................21
30.
Assignments.................................................21
31.
Term; Events of Default ........................................
21
32.
Reserve Account; Security Interest ................................
22
33.
Financial and Other Information .................................
22
34.
Indemnification ..............................................
23
35.
Special Provisions Regarding Non -Bank Cards ......................
23
36.
Special Provisions for Debit Card .................................
23
37.
Special Provisions Regarding EBT Transactions ......................
24
38.
Special Provisions Regarding Wireless Services ......................
25
39.
Special Provisions Regarding Clover Security Plus
(a.k.a. TransArmor Solution) ....................................
26
40.
Special Provisions Regarding Payeezysm Gateway Services .............
29
41.
Special Provisions Regarding Main Street Insights Services .............
31
42.
Special Provisions Regarding Clover Services .......................
33
43.
Special Provisions Regarding Clover Go Services (Mobile Payments) .....
34
44.
Special Provisions Regarding Clover Care ..........................
35
45. Special Provisions Regarding Global ePricing Services ................ 35
46. Special Provisions Regarding Commercial Card Interchange Service ..... 36
47. Choice of Law; Venue; Waiver of Jury Trial ......................... 36
48. Other Terms.................................................36
49. Glossary....................................................38
21. Additional Provisions For Specific Industries .......................
13
Appendix 1
- Additional Provisions For WEX And Voyager ...............
14
PART III: Third Party Agreements
Appendix 2
- Additional Provisions For American Express ...............
15
TeleCheck Solutions Agreement.................................. 40
Appendix 3
- Special Provisions For Discover Network ..................
17
Appendix 4
- Special Provisions For PayPal ...........................
18
PART IV: Additional Important Information Page For Card
Appendix 5
- Special Provisions For AliPa
18
Processing
Appendix 6
- Special Provisions For Paypal and Venmo QR Codes .........
18
A. 1. Electronic Funding Authorization ................................ 44
A.2. Funding Acknowledgment ..................................... 44
A.3. Additional Fees, Fee Related Information and Early Termination ....... 44
AA 6050W of the Internal Revenue Code ............................. 44
A.S. Addresses For Notices ......................................... 44
FN_WF_R_2411
Payment acceptance solutions are an essential part of your business. As your partner, we
want to make accepting payments as simple as possible for you. That's why we created the
"Your Payments Acceptance Guide." It's your quick reference to the guidelines for
processing transactions. You'll also find recommendations and tips to help you prevent
fraud, reduce chargebacks and properly handle payments, refunds, exchanges and most
other situations you'll encounter in your day-to-day business.
To help you navigate more easily and find the information you need when you need it,
we've organized the guide into three parts. At the end of the guide, you'll also find
information specific to processing WEX®, Voyager®, American Express®, Discover®, PayPal®
payments. Keep in mind, though, these guidelines highlight only some of the Card
Organization Rules that apply to your acceptance of payments. Please carefully read the
Card Organization Rules for each Card brand you accept.
If you have questions about processing payments or any of your other business services,
please contact Customer Service at the number listed on your Merchant Services Statement.
Your Customer Service team is here to make things easier, so let us know what we can do
to help.
American Express
americanexpress.com
Discover Financial Services
cliscovernetwork.com/merchants
Mastercard Worldwide
mastemard.us/content/dam/mccom/global/documents/
mastercard-rules.pdf
Visa Inc.
usa.visa.com/dam/VCOM/download/about-visa/
visa- rules -publ ic.pdf
PayPaITM
paypal.com/us/webapps/mpp/accept-payments-online
The first step of a transaction begins before a customer even decides to make a purchase.
This part of "Your Payments Acceptance Guide" reviews steps that you'll need to take to
ensure customers are informed of their payment options and understand the terms of sale.
You'll also find tips and important reminders for validating cards in order to reduce the risk
of fraud. Finally, specific procedures for accepting debit and EBT payments are outlined. If
you have questions about anything discussed in this guide, please contact Customer Service
at the number located on your Merchant Services Statement.
1. Use of payments organizations' brands
DO'S
• Do prominently display relevant trademarks of the payments organizations at each of
your locations, in catalogs, on websites and on other promotional material
• Do only use the official trademarks of ours and of the payments organizations in the
official format
DON'TS
• Don't indicate that we or any payments organization endorses your goods or services
• Don't use the trademarks of any payments organization after: Your right to accept the
cards of that payment organization has ended; or that payment organization has notified
you to stop using their trademarks
• Don't use the trademarks of ours or of the payments organizations in anyway that injures
or diminishes the goodwill associated with the trademarks
• Don't use our trademarks or the trademarks of the payments organizations in any manner,
including in any advertisements, displays, or press releases, without our prior written
consent
For special rules applying to the treatment of the American Express brand, please refer to
Appendix 2.
You must clearly and conspicuously:
• Disclose all material terms of sale prior to obtaining an authorization
• At all points of interaction inform cardholders which entity is making the sales offer, so
that the cardholders can clearly distinguish you from any other party involved in the
interaction
• Disclose any discount/incentive/surcharge for customers to pay with cash, check, credit
card or debit card and so on. Any such discount/incentive must be offered to all
customers with no special treatment for any card brand or card issuing bank
If you accept orders via the internet, your website must include the following information
in a prominent manner:
• Disclose the existence and amount of any Surcharge as a merchant fee and clearly alert
consumers to the practice at the POS — in-store and online — and on every receipt
• A complete description of the goods or services offered
• Details of your (i) delivery policy; (ii) consumer data privacy policy; (iii) cancellation
policy; and (fv) returns policy
• The transaction currency (US dollars, unless permission is otherwise received from
Servicers)
• The customer service contact, including email address and telephone number
• Your address, including country
• The transaction security used on your website
• Any applicable export or legal restrictions
• Your identity at all points of interaction with the cardholder
• The date on which any free trial period ends
If you limit refund/exchange terms or impose other specific conditions for card sales, you
must clearly print (in 1/4" letters) the words "No Exchange, No Refund" on the sales draft.
During a liquidation or closure of any of your outlets, locations or businesses, you must post
signs clearly visible to customers stating that "All Sales Are Final," and stamp the sales draft
with a notice that "All Sales Are Final."
Transactions where the cardholder is present - Card Present (CP) transactions
• You must check the card if the cardholder is present at the POS
• Verify that the card is legitimate and valid
• Verify that the card is not visibly altered or mutilated
• Capture card data using the POS device by swiping the card (magnetic stripe)
tapping/waving the card (contactless) or inserting the card (chip card)
• Ensure that the cardholder enters their PIN using the keypad, if prompted or provides
their signature unless you are participating in the `No Signature Required' or PINless
programs
• Verify the card's valid from date (if applicable) and the expiration date
• Verify that the card number and expiration date on the card are the same as on the
transaction receipt and the number displayed on the POS device
• Verify that the name on the transaction receipt is the same as the name on the front of the
card (if applicable)
• Ensure that the cardholder appears to be the person shown in the photograph (for cards
with a photograph of the cardholder)
Transactions where the cardholder is not present - "Card Not Present"
transactions
This section applies to any transaction where the cardholder is not present, such as mail,
telephone, internet and eCommerce.
You may only conduct internet transactions if you have notified us in advance and received
approval.
DO'S
• Do obtain the card account number, name as it appears on the card, expiration date of the
card, and the cardholder's statement address
• Do use the Address Verification Service (AVS). If you do not have AVS, contact Customer
Service immediately
• Do clearly print the following on the sales draft, and provide a copy to the cardholder at
the time of delivery:
The last four digits of the cardholder's account number
The date of transaction
A description of the goods and services
The amount of the transaction (including shipping, handling, insurance, and so on)
The cardholder's name, billing address and shipping address
The authorization code
Your name and address (city and state required)
• Do obtain proof of delivery of the goods or services to the address designated by the
cardholder
• Do notify the cardholder of delivery time frames and special handling or cancellation
policies
• Do ship goods within 7 days from the date on which authorization was obtained. If delays
are incurred (for example, out of stock) after the order has been taken, notify the
cardholder and obtain fresh authorization of the transaction
• Do use any separate merchant identification numbers provided to you for internet orders
in all your requests for authorization and submission of charges
• Do provide at least 1 month's prior written notice to your acquirer of any change in your
internet address
DON'TS
• Don't exceed the percentage of your total payment card volume for Card -Not -Present
sales, as set out in your application
• Don't submit a transaction for processing until after the goods have been shipped or the
service has been provided to the cardholder - the only exception to this is where the
goods have been manufactured to the cardholder's specifications and the cardholder has
been advised of the billing details
• Don't accept card account numbers by electronic mail
• Don't require a cardholder to complete a postcard or other document that displays the
cardholder's account number in clear view when mailed or send any mailing to a
cardholder that displays personal information in clear view
It is also recommended that, if feasible, you obtain and keep a copy on file of the
cardholder's signature authorizing you to submit telephone and mail order transactions.
FN_WF_R_2411 5
Address Verification Service (AVS) (and other fraud mitigation tools such as Verified by
Visa, Mastercard Secure Code, Card Validation Codes and Card Identification) does not
guarantee against chargebacks; but, if used properly, it assist you in reducing the risk of
fraud by confirming whether certain elements of the billing address provided by your
customer match the billing address maintained by the card -issuing bank. AVS also may
help you avoid incurring additional interchange expenses. AVS is a separate process from
obtaining an authorization and will provide a separate response. It is your responsibility to
monitor the AVS responses and use the information provided to avoid accepting high -risk
transactions.
If a disputed charge arises for a transaction conducted over the internet or electronically, a
chargeback may be exercised for the full amount.
For Discover Network transactions, please refer to Appendix 3 for the Discover Network
protocol for internet transactions.
Customer - activated terminals and self-service terminals
Transactions processed at customer -activated terminals and self-service terminals have
specific requirements for processing. You must contact Customer Service for approval and
further instructions before conducting customer -activated terminal transactions or self-
service terminal transactions.
DO'S
• Do only present for payment valid charges that arise from a transaction with a bona fide
cardholder
DON'TS
• Don't set a minimum transaction amount of more than $10 for any credit cards or of any
amount for debit cards or Alipay transactions
• Don't set a maximum transaction amount for any credit cards
• Don't establish any special conditions for accepting a card
• Don't make any cash disbursements or cash advances to a cardholder as part of a
transaction with the exception of the Discover Network Cash Over service
• Don't accept any direct payments from cardholders for goods or services which have been
included on a sales draft
• Don't require a cardholder to supply any personal information for a transaction (for
example, phone number, address or driver's license number) unless: (i) instructed by the
Voice Authorization Center (ii) presented an unsigned card; or (iii) processing a Card -
Not -Present transaction don't submit any transaction representing the refinance or
transfer of an existing cardholder obligation which is deemed uncollectible, for example,
a transaction that has been previously charged back or to cover a dishonored check
• Don't submit sales drafts or credit drafts transacted on the personal card of an owner,
partner, officer or employee of your business establishment or of a guarantor who signed
your application form, unless such transaction arises from a bona fide purchase of goods
or services in the ordinary course of your business
• Don't carry out factoring, that is the submission of authorization requests or sales drafts
for card transactions transacted by another business
You are responsible for maintaining the security of your POS devices and for instituting
appropriate controls to prevent employees or others from submitting credits that do not
reflect bona fide returns or reimbursements of earlier transactions.
Please comply with the data security requirements shown below:
DO'S
• Do install and maintain a secure firewall configuration to protect data
• Do protect stored data, and do encrypt transmissions of data sent across open/public
networks, using methods indicated in the Payment Card Industry Data Security Standard
(PCI DSS) which is available at: pcisecuritystandards.org
• Do use and regularly update anti -virus software and keep security patches up to date
• Do restrict access to data by business "need to know". Assign a unique ID to each person
with computer access to data and track access to data by unique ID
• Do regularly test security systems and processes
• Do maintain a policy that addresses information security for employees and contractors
• Do restrict physical access to cardholder information
• Do destroy or purge all media containing obsolete transaction data with cardholder
information
• Do keep all systems and media containing card account, cardholder, or transaction
information (whether physical or electronic) in a secure manner so as to prevent access
by, or disclosure to any unauthorized party
• Do use only those services and devices that have been certified as PCI-DSS compliant by
the payment organizations
DON'TS
• Don't use vendor -supplied defaults for system passwords and other security parameters
• Don't transmit cardholder account numbers to cardholders for internet transactions
• Don't store or retain card verification codes (three -digit codes printed on the back of most
cards and a four -digit code printed on the front of an American Express card) after final
transaction authorization
• Don't store or retain magnetic stripe data, PIN data, chip data or AVS data — only
cardholder account number, cardholder name and cardholder expiration date may be
retained subsequent to transaction authorization
For internet transactions, copies of the transaction records may be delivered to cardholders
in either electronic or paper format.
If you are receiving TransArmor services from us, the important DO's and DON'TS listed
below apply to you:
DO'S
• Do comply with the payments organization rules, including PCI DSS
• Do demonstrate and maintain your current PCI DSS compliance certification. Compliance
must be validated either by a Qualified Security Assessor (QSA) with corresponding
Report on Compliance (ROC) or by successful completion of the applicable PCI DSS Self -
Assessment Questionnaire (SAQ) or Report on Compliance (ROC), as applicable and if
applicable to your business, passing quarterly network scans performed by an Approved
Scan Vendor, all in accordance with payments organization rules and PCI DSS
• Do ensure that all third parties and software that you use for payment processing comply
with the PCI DSS
• Do deploy the data protection solution (including implementing any upgrades to such
service within a commercially reasonable period of time after receipt of such upgrades)
throughout your systems including replacing existing card numbers on your systems with
tokens
• Do use the token in lieu of card numbers for ALL activities subsequent to receipt of the
authorization response, including settlement processing, retrieval processing, chargeback
and adjustment processing and transaction reviews
• Do ensure that any POS device, gateway or VAR is certified by us for use with the data
protection solution. If you are uncertain whether your equipment is compliant, contact
a customer service representative at 866-359-0978
• If you send or receive batch files containing completed card transaction information
to/from us, do use the service provided by us to enable such files to contain only tokens
or truncated information
• Do use truncated report viewing and data extract creation within reporting tools provided
by us
• Do follow rules or procedures we may provide to you from time to time regarding your
use of the data protection solution
• Do promptly notify us of a breach of any these terms
DON'TS
• Don't retain full card numbers, whether in electronic form or hard copy
• Don't use altered version(s) of the data protection solution
• Don't use, operate or combine the data protection solution or any related software,
materials or documentation or any derivative works thereof with other products, materials
or services in a manner inconsistent with the uses contemplated in this section
When accepting debit cards, you'll need to follow the specific requirements for each debit
network, as well as, the general requirements set out in this section.
DO'S
• Do read the account number electronically from the magnetic stripe/chip for transactions
authenticated with a PIN. If the magnetic stripe/chip is unreadable, you must request
another form of payment from the cardholder
DON'TS
• Don't process a credit card transaction in order to provide a refund on a debit card
transaction
• Don't complete a debit card transaction without:
- Entry of the PIN by the cardholder (and no one else)
- Signature by the cardholder (and no one else)
Unless the transaction is a "no -signature" debit transaction or a "PINless" PIN debit
transaction specifically supported by the debit network:
• Don't accept the PIN from the cardholder verbally or in written form
• Don't manually enter the account number for PIN debit transactions. Signature debit
transactions may be key entered if you are unable to swipe, dip, tap, or wave the card
The debit network used to process your debit transaction will depend upon, among other
things, our own business considerations, the availability of the debit network at the time
of the transaction and whether a particular debit card is enabled for a particular debit
network.
The debit network used to route your transaction may or may not be the lowest cost
network available. We may in our sole discretion:
• Use any debit network available to us for a given transaction (including any of our
affiliated PIN debit networks)
• Add or remove debit networks available to you based on a variety of factors, including
availability, features, functionality and our own business considerations
You are responsible for securing your POS devices and implementing appropriate controls
to prevent employees or others from submitting credits and voids that do not reflect bona
fide returns or reimbursements of prior transactions.
You may offer cash back to your customers when they make a PIN debit card purchase.
You may set a minimum and maximum amount of cash back that you will allow. If you are
not currently offering this service, your POS device may require additional programming
to begin offering cash back as long as it is supported by the debit network.
FN_WF_R_2411 6
You must reconcile your accounts for each location daily and notify us within 24 hours of
any issues.
An adjustment is a transaction that is initiated to correct a debit card transaction that has
been processed in error. For signature debit transactions (that is, "no -signature" debit
transactions), the cardholder and card -issuing bank have the right to question or dispute
a transaction. If these questions or disputes are not resolved, a chargeback may occur. You
are responsible for all adjustment and chargeback fees that may be charged by a debit
network.
An adjustment may be initiated for many reasons, including:
• The cardholder was charged an incorrect amount, whether too little or too much
• The cardholder was charged more than once for the same transaction
• A processing error may have occurred that caused the cardholder to be charged even
though the transaction did not complete normally at the POS
• A cardholder is disputing the goods or services provided
All parties involved in processing adjustments and chargebacks are regulated by timeframes
that are specified in the operating rules of the applicable debit network, the Electronic
Funds Transfer Act, Regulation E, and other applicable law.
8. Electronic Benefit Transfer (EBT) transactions
We offer electronic interfaces to Electronic Benefit Transfer (EBT) networks for the
processing, settlement and switching of EBT transactions initiated through the use of a
state -issued EBT card at your POS terminal(s), so that EBT recipients may receive EBT
benefits.
EBT benefits may comprise:
• United States Department of Agriculture, Food and Nutrition Service (FNS)
• Supplemental Nutrition Assistance Program (SNAP)
• Women, Infants and Children Benefits (WIC Benefits)
• Government delivered cash
If you accept EBT transactions or provide EBT benefits:
DO'S
• Do provide EBT benefits to EBT recipients in accordance with applicable law and the
procedures set out in the Quest rules, in the amount authorized through your terminal,
upon presentation by an EBT recipient of an EBT card and such EBT recipient's entry of
a valid PIN
• Do use POS Terminals, PIN pad and printer or other equipment that meet required
standards (including those set out in the Quest rules) during your normal business hours
and in a manner consistent with your normal business practices
• Do comply with the procedures set out in the Quest rules for authorization of EBT
benefits if your terminal fails to print EBT benefit issuance information as approved and
validated as a legitimate transaction
• Do provide a receipt for each EBT transaction to the applicable EBT recipient
• Do provide EBT benefits for EBT recipients from all states
• Do notify us promptly if you plan to stop accepting EBT cards and providing EBT benefits
or if you are unable to comply with this section or the Quest rules
• Do adequately display any applicable state's service marks or other licensed marks,
including the Quest marks and other materials supplied by us in accordance with the
standards set by the applicable state
• Do use any marks only to indicate that EBT benefits are issued at your location(s)
• Do maintain adequate cash on hand to issue EBT service provider authorized cash benefits
• Do issue cash benefits to EBT recipients in the same manner and to the same extent that
cash is provided to your other customers
DON'TS
• Don't accept EBT cards or provide EBT benefits at any time other than in compliance
with this section or the Quest rules
• Don't designate and direct EBT recipients to special checkout lanes restricted to use by
EBT recipients unless you also designate and direct other customers to special checkout
lanes for debit cards, credit cards or other payment methods such as checks other than
cash
• Don't resubmit any EBT card transaction, except as specifically permitted by the
applicable Quest rules and procedures
• Don't accept any EBT card for any purpose other than providing EBT benefits, including
without limitation accepting an EBT card as security for repayment of any EBT recipient
obligation to you. If you violate this requirement, you will be obligated to reimburse the
state or us for any EBT benefits unlawfully received by either you or an EBT recipient to
the extent permitted by law
• Don't dispense cash for FNS, SNAP and WIC Benefits
• Don't disclose individually identifiable information relating to an EBT recipient or
applicant for EBT benefits without prior written approval of the applicable state
• Don't use the marks of any EBT service provider without prior written approval from
such EBT service provider
• Don't indicate that we, any state or its EBT service provider endorse your goods or services
• Don't require or in your advertising suggest, that any EBT recipient must purchase goods
or services from you as a condition to receiving cash benefits, unless such condition
applies to other customers as well
You must take sole responsibility for the provision of any EBT benefits other than in
accordance with authorizations received from the EBT service provider.
If an authorized terminal is not working or the EBT system is not available:
DO'S
• Do manually accept EBT cards and manually provide EBT benefits in the amount
authorized through the applicable EBT service provider to the EBT recipients at no cost
to the EBT recipients upon presentation by an EBT recipient of their EBT card
• Do obtain an authorization number for the amount of the purchase from the applicable
EBT service provider while the respective EBT recipient is present and before you provide
the EBT recipient with any FNS, SNAP and WIC benefits or cash benefits, as applicable
• Do properly and legibly enter the specified EBT recipient, clerk and sales information,
including the telephone authorization number, on the manual sales draft
• Do clear all manual vouchers authorizations on your POS terminal within fourteen (14)
days after the date of applicable voice authorization. If a voucher expires before it has
been cleared by your terminal for payment, no further action can be taken to obtain
payment for the voucher
DON'TS
• Don't attempt to voice authorize a manual EBT transaction if the EBT recipient is not
present to sign the voucher. The EBT recipient must sign the voucher. You must give a
copy of the voucher to the EBT recipient at the time of authorization and retain one copy
for your records
• Don't resubmit a manual sales draft for payment for a transaction if you have not received
an authorization number
• Don't mail vouchers requesting payment
You must take sole responsibility for (and you will not be reimbursed in respect of) a
manual transaction, if you fail to obtain an authorization number from the applicable EBT
service provider in accordance with this section or otherwise fail to process the manual
transaction in accordance with the Quest rules, except as specifically provided in the Quest
rules.
A "Surcharge" is an additional fee that you add to relevant transactions as permitted by
Card Organization Rules and applicable laws (together, "Applicable Laws"). Merchants
must receive prior approval from Processor before assessing a Surcharge.
If you participate in Surcharging the following terms and conditions apply:
DO'S
• Provide notice to the merchant's acquirer/card brands before beginning to Surcharge, as
applicable based on card brand rules
• Disclose the existence and amount of any Surcharges on a stand-alone basis in locations
that the consumer is likely to see prior to committing to a transaction, including: signs
or postings, webpages, advertising materials; catalogues or menus
• Provide disclosures that are prominent and easily visible to customers
Place disclosures prominently on websites and the information should appear, at a
minimum, before proceeding to checkout, in addition to other pages
If a POS register is being used for the transaction, the sign should be located near the
register such that a customer would see it prior to initiating the checkout process
On a sign prominently near an entrance or other high -traffic part of the facility
On a receipt, the disclosure must be broken out as its own line item, showing a dollar
amount and how that dollar amount is added into the total cost
• Use the word "Surcharge" to describe the fee, accurately reflect the reason for the
Surcharge and describe it as a Surcharge you are assessing for accepting relevant
transactions as permitted by Applicable Laws
• If the Surcharge is calculated as a percentage of the transaction amount, clearly disclose
in writing the dollar and cents amount of the Surcharge prior to processing the charge.
In the context of a card not present transaction, the dollar amount of the Surcharge must
be disclosed prior to processing the transaction
• Provide full refunds for the exact dollar amount of the original transaction including tax,
handling charges, Surcharges
• For partial refunds relating to Surcharge transactions, the Surcharge amount must be
prorated
DON'TS
• Do not Surcharge for debit, prepaid card or other transactions as prohibited by Applicable
Laws
• Do not Surcharge on debit card transactions for which the cardholder using a debit card
chooses "credit" on the POS terminal
• Do not characterize the Surcharge in a way that suggests it is not being imposed by the
business itself (such as calling it "mandatory") or that it is being imposed solely to cover
credit card costs
FN_WF_R_2411
This part of Your Payments Acceptance Guide reviews essential elements of a transaction,
including authorizations, issuing refunds and exchanges, and handling special transactions
like recurring payments. You'll also find information about chargebacks and processes to
put in place to avoid chargebacks. Feel free to contact Customer Service with any questions
that arise as you review this information.
i
. Authorizations
General
• You must obtain an authorization approval code from us for all transactions
• A positive authorization response remains valid for the time frame set out in Section 20
• An authorization approval code only indicates the availability of funds on an account at
the time the authorization is requested. It does not indicate that the person presenting the
card is the rightful cardholder, nor is it a promise or guarantee that you will not be subject
to a chargeback or adjustment
• You must not attempt to obtain an authorization approval code from anyone other than
us, unless we have authorized you to use a third -party authorization system as set out in
Section 10. An authorization approval code from any other source may not be valid
• If you use Address Verification Services (AVS), you must review the AVS response
separately from the authorization response and make your own decision about whether
to accept the transaction. A transaction may receive an authorization approval code from
the card -issuing bank even if AVS is unavailable or reflects that the address provided to
you does not match the billing address on file at the card -issuing bank
• If you receive a referral response to an attempted authorization, you must not:
Submit the transaction without calling for and receiving a voice authorization
Attempt another authorization on the same card through your POS device
• You must not attempt to obtain multiple authorizations for a single transaction. If a sale
is declined, do not take alternative measures with the same card to obtain an approval of
the sale from other authorization sources. Instead, request another form of payment
• If you fail to obtain an authorization approval code or if you submit a card transaction
after receiving a decline (even if a subsequent authorization attempt results in an
authorization approval code), your transaction may result in a chargeback and it may be
assessed fines or fees by the payment organizations for which you will be responsible.
Fees currently range from $25 to $150 per transaction
• You will be charged for a request for an authorization approval code (where applicable),
whether or not the transaction is approved
• For Card Present transactions, it is highly recommended that you use your electronic
authorization device to swipe (magnetic stripe), tap/wave (contactless) or insert (chip)
cards
Card -Not -Present (CNP) transactions
It is highly recommended that you obtain the three -digit card verification code on the back
of the card (or the four -digit verification code on the front of American Express cards) and
that you include this code with each CNP authorization request unless the transaction is a
recurring transaction.
For recurring transactions, submit the card verification code only with the first
authorization request and not with subsequent authorization requests.
For American Express CNP transactions, please also refer to Appendix 2. For Discover
Network CNP transactions, please also refer to Appendix 3. PayPal and Alipay do not allow
CNP transactions.
Authorization through telephone (other than terminal/electronic device
users)
• You must call your designated Voice Authorization Toll -Free Number and enter the
authorization information into the VRU using a touch-tone phone or hold for an
authorization representative
• If the Voice Authorization Center asks you to obtain identification from the cardholder
before issuing an approval code, you must clearly write the appropriate identification
source and numbers in the space provided on the sales draft
• If the Voice Authorization Center asks you to confiscate a card, do not take any action that
will alarm or embarrass the card presenter and send the card to Rewards Department,
P.O. Box 5019, Hagerstown, MD 21740. You may be paid a reward for the return of the
card
• If the sale is declined, please remember that our operators are only relaying a message
from the card -issuing bank. The fact that a sale has been declined must not be interpreted
as a reflection of the cardholder's creditworthiness. You must instruct the cardholder to
call the card -issuing bank
Authorization via electronic devices
• If you use an electronic terminal to obtain authorization approval codes, you must obtain
the authorization approval codes for all sales through this equipment
• If your terminal malfunctions, please refer to your "Quick Reference Guide" or call the
POS Help Desk. Please remember to check your terminal periodically because most
terminal problems are temporary in nature and are quickly corrected
• If a terminal is moved or if wires are disconnected, causing malfunction, call the POS
Help Desk immediately and follow their instructions. You may be responsible for any
service charges incurred for reactivation of the terminal
• Until the terminal becomes operable, you must call your designated Voice Authorization
Toll -Free Number and enter authorization information into the VRU using a touch-tone
phone
Third -party authorization systems
If you have contracted to use one of our authorization services, you must not use another
third -party authorization system without notifying Customer Service. Otherwise, we will
be unable to successfully research and defend any authorization related chargebacks on
your behalf. This delay will significantly decrease your time to research and provide proof
of authorization, thus reducing your opportunity to reverse a chargeback.
If you use another authorization network:
• You will be responsible for the downgrade of any transactions to a higher cost interchange
that result from any mismatch of information to our systems and those of third -party
authorization networks
• Liability resulting from discrepancies with that network must be resolved between you
and that network. We will not research chargebacks resulting from authorization approval
codes obtained from another authorization service organization. Such chargebacks will
be passed through to you for resolution. If an authorization provided by a third -party
authorization system is challenged in a chargeback, you must obtain proof (for example,
third -party authorization logs) from the authorization source and submit it to us within
the time frame specified on the chargeback documentation
Call the following for other card types, each of which is available 24 hours/day;
7 days/week:
American Express Direct 1-800-528-2121
JCB, International (For YEN and CAD currency only) 1-800-522-9345
TeleCheck 1-800-366-5010
Voyager 1-800-987-6589
WEX 1-800-842-0071
You must enter manually all approved sales that have been authorized in this manner as
"post authorization" transactions into the terminal, once the terminal becomes operational.
You must enter all credit transactions into the terminal for data capture. If you receive a
referral and subsequently receive an approval, you may be subject to a chargeback.
For specific procedures on electronic data capture, refer to the "Terminal Operating
Instructions/Users Guide." If the terminal malfunctions for more than twenty-four (24)
hours, contact Customer Service for further instructions on processing your transactions.
Automated dispensing machines
You must produce records for all transactions originating with automated dispensing
machines or limited -amount terminals. Such records must include the last four -digits of
the cardholder account number, merchant's name, terminal location, transaction date,
identification of transaction currency, transaction type (purchase), authorization code and
amount.
For Discover Network transactions, please refer to Appendix 3 for instructions on how to
cancel an authorization. For PayPal transactions, please refer to Appendix 4 for instructions
on how to cancel an authorization.
Partial authorization and authorization reversal
Partial authorization provides an alternative to a declined transaction by permitting a card -
issuing bank to return an authorization approval for a partial amount. This amount is less
than the transaction amount requested because the available card balance is not sufficient
to approve the transaction in full. The cardholder is able to use the funds remaining on the
card to pay for a portion of the purchase and select another form of payment (in other
words, another payment card, cash and check) for the remaining balance of the transaction.
• For Discover transactions, partial authorization support is optional for CNP transactions.
If you support partial authorizations, a partial authorization indicator must be included
in each authorization request
You must submit an authorization reversal if the authorization is no longer needed, a partial
amount of the total authorized is submitted for the settled transaction or the cardholder
elects not to complete the purchase. The transaction sent for settlement must be no more
than the amount approved in the partial authorization response. If you wish to support
partial authorization functionality, you must contact Customer Service for additional rules
and requirements.
Payment by installments
If a cardholder makes a deposit toward the full amount of the sale price and pays the balance
on delivery, please follow the procedures set out in this section.
DO'S
• Do execute two separate sales drafts and obtain an authorization for each sales draft on
each transaction date
• Do indicate on each sales draft:
- Whether it is for the deposit or the balance of payment
FN_WF_R_2411
- The authorization date and approval code
• Do submit and seek authorization of each delayed delivery transaction under the same
merchant identification number and treat deposits on the card no differently than you
treat deposits on all other payment products
• Do complete Address Verification for each "balance" authorization
• Do obtain proof of delivery upon delivery of the services/merchandise purchased
DON'TS
• Don't submit sales data to us relating to the "balance" until the goods have been
completely delivered or the services fully provided
If delivery occurs after the time frames set out in Section 20, you must obtain a new
authorization for the unprocessed portion of the transaction prior to delivery. If the
transaction is declined, contact the cardholder and request another form of payment.
For example: On January 1, a cardholder orders $2,200 worth of furniture and you receive
an authorization for the full amount; however, only a $200 deposit is processed leaving a
$2,000 balance remaining on the furniture. An authorization reversal must be processed for
$2,000. When the goods are available to ship, the $2,000 transaction balance must be
reauthorized.
Advance payment charges
If you permit or require cardholders to make advance payment charges for the following
types of goods or services, please follow the procedures set out in this section:
• Custom orders (for example, orders for goods to be manufactured to a customer's
specifications)
• Ticketing for events or entertainment (for example, sporting events or concerts)
• Tuition, room, board and other mandatory fees (for example, library or other students
services fees at universities)
• Tickets for airlines, rail lines, cruise lines, lodging and other travel -related services (for
example, tours or guided expeditions)
• Vehicle rentals
• In-store merchandise not immediately available (for example, merchandise prepurchased
for an upcoming sale event or merchandise on layaway)
For all advance payment transactions:
• Do state your full cancellation and refund policies
• Do clearly disclose your intention to receive advance payment
• Before you request an authorization, do obtain written consent from the cardholder to bill
the card for an advance payment charge
The cardholder's consent must include: (1) a detailed description of the goods or services
to be provided and (2) his or her agreement to all of the terms of the sale (including price,
any cancellation or refund policies) and the expected delivery date of the goods or services
• Do obtain an authorization approval
• Do complete a sales draft
• If you cannot deliver the goods or services (for example, because custom -ordered
merchandise cannot be fulfilled) and cannot make other arrangements, do immediately
issue a credit for the full amount of the advance payment charge
For CNP transactions involving an advance payment:
• Do ensure that the sales draft contains the words "Advance Payment"
• Within twenty-four (24) hours of the advance charge being authorized, do provide the
cardholder with written confirmation (for example, by email or facsimile) that advance
payment charge has been made, the written confirmation must include (1) a detailed
description of the goods or services to be provided; (2) the amount of the charge; (3) the
confirmation number (if applicable); (4) the details of any cancellation or refund policies;
and (5) the expected delivery date of the goods or services
Recurring transactions
If you process recurring transactions and charge a cardholder's account periodically for
goods or services (for example, yearly subscriptions, annual membership fees and so on),
please follow the procedures set out in this section.
DO'S
• Do obtain written cardholder approval for goods or services to be charged on a recurring
basis to the cardholder's account. Approval must at least specify:
- The cardholder's name, address, account number and expiration date
- The transaction amounts
The timing or frequency of recurring charges
For Discover Network and PayPal transactions, the total amount of recurring charges
to be billed to the cardholder's account, (that is, taxes and tips) and your merchant
identification number
• Do obtain an authorization for each transaction
• At least 7 days before a recurring transaction, notify the cardholder through email or
other agreed method of communication if any of the following:
- A trial period, introductory offer or promotional period is going to end. Include in the
communication the transaction amount and transaction date of subsequent recurring
transactions and a link or other simple mechanism to enable the cardholder to easily
cancel transactions online or through SMS/text message
• Do include the recurring payment indicator in each authorization request and as
applicable, each batch submission entry
• Do indicate on the sales draft "Recurring Transaction" (or 'TO." for Mastercard
transactions)
• For Discover Network and PayPal recurring transactions, do include a toll -free customer
service number that the cardholder can call to cancel his/her approval for the recurring
transaction or to obtain other assistance relating to the recurring transaction
DON'TS
• Don't include partial payments for goods or services purchased in a single transaction
• Don't impose a finance charge in connection with the recurring transaction or
preauthorized order
• Don't complete a recurring transaction after receiving a cancellation notice from the
cardholder or card -issuing bank or after a request for authorization has been denied
• Don't store a payment credential if either the first payment transaction or account
verification is declined
It is highly recommended that you obtain the three -digit card verification code on the back
of the card (or the four -digit verification code on the front of American Express cards),
include the number with the first authorization request. This is not required for subsequent
authorization requests.
A positive authorization response for one recurring transaction is not a guarantee that any
future recurring transaction authorization request will be approved or paid.
If the recurring transaction is renewed, you must obtain from the cardholder a new written
request for the continuation of such goods or services to be charged to the cardholder's
account.
If you or we have terminated your right to accept cards, you must not submit authorization
requests or sales data for recurring transactions that are due after the date of such
termination.
For American Express transactions, please also see Appendix 2.
Stored payment credential transactions
If you store information (including, but not limited to, an account number or payment
token) to process future purchases on behalf of the cardholder, follow the procedures set
out in this section.
DO'S
• Do include the appropriate data values when a payment credential is being stored for the
first time
• Do include the appropriate data values when a payment credential is being used to initiate
a stored credential transaction
• Do include the appropriate data values when a payment credential is being used to
identify an unscheduled credentials on file transaction
• Do submit a valid authorization if an amount is due at the time the payment credential
is being stored
• Do submit an authorization verification if no payment is due at the time the payment
credential is being stored
DON'TS
• Don't store a payment credential, if either the first payment transaction or account
verification is declined
Card checks
If you accept card checks, you must treat checks from all the payment organizations that
you accept equally (for example, if you accept Mastercard and American Express, your
check acceptance policy must treat checks for both of these payment organizations equally).
You should handle these card checks like any other personal check drawn upon a bank in
the United States.
DO'S
• Do prepare a sales draft for each transaction and provide a copy of the sales draft or
transaction receipt to the cardholder at the time the card transaction is completed; an
exception is eligible transactions participating in any of the `No Signature Required'
programs
• Do only collect transaction data provided directly to you by the cardholder
• Do include all of the following information on a single page document constituting the
sales draft:
- The cardholder's account number
Cardholder's signature, unless you participate in any of the `No Signature Required'
programs. For the `No Signature Required' programs, Visa, Mastercard, Discover and
American Express does not require you to obtain signatures at the POS for credit or
debit transactions unless required by law
Date of the transaction
FN_WF_R_2411 9
The total amount of the transaction, including any taxes to be collected, in the approved
currency of the sale
Description of the goods or services involved in the transaction — if there are too many
items, combine them into one description; (for example, "clothing") to ensure that all
information is contained on a single page
Description of your merchandise return and credit/refund policy
A valid authorization code
- Merchant's Doing Business As ("D/B/A") name and location (city and state required)
and merchant identification number. The merchant identification number is optional
but if provided for Discover, include only the last -four digits
DON'TS
• Don't include the card expiration date or any more than the last -four digits of the card
number in the copy of the sales draft which you provide to the cardholder
• If you are EMV®-enabled, you may elect to participate in the `No Signature Required'
programs. For the `No Signature Required' programs, you are not required to:
-Provide a transaction receipt, unless requested by the cardholder
- Obtain the cardholder's signature provided you transmit the full track data/full chip
card data in the authorization request regardless of the sale amount
DO'S
• Do obtain an authorization on refund transactions. For American Express transactions,
please refer to Appendix 2
• Do provide clear instructions to your customers regarding returns, including the
following:
Customer service telephone number
Reference number for the return
Expected processing time for the credit
Return address, preferably on a preformatted shipping label (if applicable)
• Do document your cancellation policy and terms and conditions on the contract the
cardholder signs or on your website, as applicable
• Do create a credit draft containing the following information for every refund:
The account number
The cardholder's name
Your name, city, state and merchant identification number
Merchant identification number is optional but if provided for Discover, only include the
last -four digits
Transaction type
A description of the goods or services
The transaction date of the credit; the total amount of the credit
For Discover Network transactions, the approved currency used and the signature of
your authorized representative or employee
For PayPal transactions, the approved currency used and the signature of your
authorized representative or employee
• Do submit all credit drafts to us within the timeframes set out in Section 19
• Do submit each credit under the establishment where the credit originated
• Do provide full refunds for the exact dollar amount of the original transaction including
tax, handling charges, Surcharges and so on and under no circumstances provide a refund
amount for more than the original card sale amount
• For partial refunds relating to Surcharge transactions, the Surcharge amount must be
prorated
• Do write clearly all amounts and other handwritten information — stray marks on the
credit draft will render it illegible
• Do ensure that the cardholder signs the credit draft, give the cardholder the appropriate
copy and deposit the credit draft immediately
DON'TS
• Don't circle or underline any information on the credit draft
• Don't credit an account that differs from the account used for the original transaction
• Don't include the card expiration date or any more than the last four -digits of the card
number in the copy of the credit draft which you provide to the cardholder
• Don't give cash, check, credit refunds or other consideration for card sales, with the
exception of the following:
If the card used to make the purchase is not available or the refund transaction
authorization request is declined
Visa Easy Payment Service Transaction or if EMV-enabled and participating in Visa's
"No Signature Required" program
The recipient of the gift is not the cardholder
Visa prepaid card transaction if the cardholder states that the Visa prepaid card has been
discarded
• Don't intentionally submit a sale and an offsetting credit at a later date solely for the
purpose of debiting and crediting your own or a customer's account
• Don't process a credit transaction after a chargeback has been received
Your website must communicate your refund policy to your customers and require your
customers to select a "click -to -accept" or another affirmative button to acknowledge the
policy. The terms and conditions of the purchase must be displayed on the same screen
view as the checkout screen that presents the total purchase amount or within the sequence
of website pages the cardholder accesses during the checkout process.
For American Express transactions, please also refer to Appendix 2.
For an even exchange, no additional paperwork is necessary and you may simply follow
your standard company policy.
For an uneven exchange, you must complete a credit draft and follow the procedures
outlined in Section 12 for the total amount of goods returned. The cardholder's account will
be credited for that amount. Then, complete a new sales draft for the total amount of any
new goods purchased.
Chargebacks
Both the cardholder and the card -issuing bank have the right to question or dispute a
transaction. If such questions or disputes are not resolved, a chargeback may occur. You are
responsible for all chargebacks, our chargeback fees and related costs arising from your
transactions. As a result, we will debit your settlement account or settlement funds for the
amount of each chargeback.
Due to the short time frames and the supporting documentation necessary to successfully
(and permanently) reverse a chargeback in your favor, we strongly recommend that:
• You adhere to the guidelines and procedures outlined in this guide
• If you do receive a chargeback, investigate and if you dispute the chargeback, submit the
appropriate documentation within the required time frame
• Whenever possible, contact the cardholder directly to resolve the dispute (except with
respect to a Discover Network cardholder with whom direct contact regarding the dispute
is prohibited by Discover Network Card Organization Rules)
• If you have any questions, call Customer Service
You must not process a credit transaction once a chargeback is received, even with
cardholder authorization, as the credits may not be recoverable and you may be financially
responsible for the credit as well as the chargeback. Instead, the card -issuing bank will
credit the cardholder's account.
Chargeback process
If the card -issuing bank submits a chargeback, we will send you a chargeback notification,
which may also include a request for transaction documentation. Due to the short time
requirements imposed by the payment organizations, it is important that you respond to a
chargeback notification and transaction documentation request within the time frame set
out in the notification.
Upon receipt of a transaction documentation request, you must immediately retrieve the
requested sales draft(s) using the following guidelines:
• Make a legible copy, centered on 8-1/2 x 11-inch paper (only one (1) sales draft per page)
• Write the `case number' from the request for transaction documentation on each
copy/page
• If applicable, make copies of a hotel folio, car rental agreement, mail/phone/internet
order form or other form of receipt
• If a credit transaction has been processed, make a copy of the credit draft
• Letters are not acceptable substitutes for sales drafts
• Fax or mail legible copies of the sales draft(s) and credit drafts, if applicable, to the fax
number or mail address provided on the request form
• If you fax your response, please (i) set your fax machine to print your fax number and
name on the documents that you send and (ii) set the scan resolution on your fax
machine to the highest setting. We can use this information to help determine where the
documentation received originated from if additional research is required and the higher
resolution setting improves the clarity of characters and graphics on the documentation
transmitted and helps reduce the number of illegible fulfillments and chargebacks
We strongly recommend that you also include a detailed rebuttal letter along with all
pertinent documents when responding to a transaction request or a chargeback notification
(for example, rental agreement, the portion signed by the cardholder; and the area where
the authorization codes, with amounts and dates, are located).
If the information you provide is both timely and, in our sole discretion, sufficient to
warrant a re -presentment of the transaction or reversal of the chargeback, we will do so on
your behalf. However, a re -presentment or reversal is ultimately contingent upon the card -
issuing bank and/ or cardholder accepting the transaction under applicable payment
organization guidelines. Re -presentment or reversal is not a guarantee that the chargeback
has been resolved in your favor.
FN_WF_R_2411 10
If we do not receive a clear, legible and complete copy of the transaction documentation
within the time frame specified on the request, you may be subject to a chargeback for
"non -receipt" for which there is no recourse.
If you do not dispute the chargeback within the applicable time limits as set by the payment
organization rules and regulations, you will forfeit your reversal rights. Our only alternative,
which is available for Visa and Mastercard only, is to attempt a "good faith collection" from
the card -issuing bank on your behalf for non -fraud chargeback reason codes. This process
can take up to six (6) months and must meet the card -issuing bank's criteria (for example,
at or above a set dollar amount). Good faith collection attempts are not a guarantee that any
funds will be collected on your behalf. Card -issuing banks normally charge good faith
collection fees, which are deducted from the transaction amount if accepted in addition to
any processing fees that are charged by us.
The card -issuing bank may charge a handling fee which will be debited from your
settlement account or settlement funds if a transaction documentation request results from
a discrepancy between the sales draft and the transmitted record regarding any of the
following:
• The name of your business
• The city, state or country listed for your business
• The transaction date
Visa: If we reverse the chargeback and re -present the transaction to the card -issuing bank,
the card -issuing bank, at its sole discretion, may elect to submit the matter for arbitration
before Visa. Visa currently charges a filing fee and a review fee. Whether or not a decision
is made in your favor, you will be responsible for all such fees and charges and any other
applicable fees and charges imposed by Visa. Such fees and charges will be debited from
your settlement account or settlement funds, in addition to the chargeback.
STAR: If we reverse the chargeback and re -present the transaction to the card -issuing
bank, the card -issuing bank, at its sole discretion, may elect to submit the matter for
arbitration before STAR. Whether or not a decision is made in your favor, you will be
responsible for all fees and charges relating to that arbitration and any other applicable fees
and charges imposed by STAR. Such fees and charges will be debited from your settlement
account or settlement funds, in addition to the chargeback.
Mastercard: If we reverse the chargeback and re -present the transaction to the card -
issuing bank, the card -issuing bank, at its sole discretion, may elect to resubmit the
chargeback. In such an event, at our discretion, we will debit your settlement account or
settlement funds for the chargeback. However, if you feel strongly that it is an invalid
chargeback, we may, on your behalf and at your request, submit the matter for arbitration
before Mastercard. Mastercard currently charges a filing fee and a review fee. Whether or
not a decision is made in your favor, you will be responsible for all such fees and charges
and any other charges imposed by Mastercard. Such fees and charges will be debited from
your settlement account or settlement funds, in addition to the chargeback.
Discover Network: If Discover Network rejects our re -presentment request and you
feel strongly that the chargeback is invalid, we may, at our discretion and on your behalf and
at your request, submit the matter for dispute arbitration before Discover Network. Discover
Network charges acquirers fees for re -presentment requests and matters submitted to
Discover Network for arbitration. We, in turn, may charge you fees for these items.
PayPal: If PayPal rejects our re -presentment request and you feel strongly that the
chargeback is invalid, we may, at our discretion and on your behalf and at your request,
submit the matter for dispute arbitration before PayPal. PayPal charges acquirers fees for
re -presentment requests and matters submitted to PayPal for arbitration. We, in turn, may
charge you fees for these items.
American Express: You may request a chargeback reversal if the chargeback was applied
in error, provided that (i) you have responded to the original inquiry within the specified
time frame set out in your dispute notification and (ii) you have provided all supporting
documentation to substantiate the error.
Alipay: Refer to Appendix 5.
Chargeback reasons
The following section outlines the most common types of chargebacks. This list is not
exhaustive. Within each group, we have included recommendations on how to reduce the
risk of chargebacks. These are recommendations only and do not guarantee that you will
eliminate chargebacks.
Chargebacks due to authorization
Description
Proper authorization procedures were not followed and valid authorization was not
obtained.
Likely scenario
• Authorization not obtained
• Authorization was declined
• Transaction processed with an expired card and authorization was not obtained
• Transaction processed with an invalid account number and authorization was not
obtained
• Card Recovery Bulletin (CRB) or Exception File was not checked (transactions below
floor limit)
Recommendations to reduce risk of chargeback
• Obtain valid authorization on the day of the transaction
• If you receive the following responses:
Decline - Request another form of payment from the cardholder
Referral - Follow the voice procedures to obtain a valid authorization and obtain an
imprint of the card
"Pick-up" - Means that the card -issuing bank is asking for the card to be returned — you
must not accept the card for payment and, in addition, you may retain the card and send
it to us so that we can arrange for its return to the card -issuing bank
• You must not exceed any predetermined thresholds for specific POS device types as
specified by each payments organization
• You must ship goods within the timeframe set out in Section 20, after you have obtained
authorization
Chargebacks due to cancellation and returns
Description
• Credit was not processed properly or the cardholder has canceled or returned items
Likely scenario
• Cardholder received damaged or defective merchandise
• Cardholder continued to be billed for canceled recurring transaction
• Credit transaction was not processed
Recommendations to reduce risk of chargeback
• Issue credit to the cardholder on the same account as the purchase in a timely manner
• Do not issue credit to the cardholder in the form of cash, check or in-store/merchandise
credit as we may not be able to recoup your funds if the transaction is charged back
• For recurring transactions ensure customers are fully aware of the conditions:
Cancel recurring transactions as soon as notification is received from the cardholder or
as a chargeback and issue the appropriate credit as needed to the cardholder in a timely
manner
Notify the cardholder within 10 days (domestic) and 15 days (international) in advance
of each billing, to allow the cardholder time to cancel the transaction
• Provide proper disclosure of your refund policy for returned/canceled merchandise or
services to the cardholder at the time of transaction. Card present, cardholder signed the
sales draft containing disclosure
• If applicable, the words "No Exchange, No Refund," and so on must be clearly printed
in 1/4-inch lettering on the sales draft:
eCommerce, provide disclosure on your website on the same page as check out. Require
the cardholder to click to accept prior to completion
CNP, provide the cancellation policy at the time of the transaction
• For any Travel and Entertainment (T&E) transaction, provide cancellation numbers to
cardholders when the services are canceled
• Ensure delivery of the merchandise or services ordered to the cardholder
• Participate in recommended fraud mitigation tools
Chargebacks due to fraud
Description
Transactions that the cardholder claims are unauthorized; the account number is no longer
in use or is fictitious, or the merchant was identified as "high risk."
NOTE: For Visa transactions, to ensure that you preserve your chargeback rights, you
must:
• Complete a retrieval request and provide a sales slip that contains all required data
elements
• Respond to all retrieval requests with a clear legible copy of the transaction document that
contains all required data elements within the specified timeframe
Likely scenario
• Multiple transactions were completed with a single card without the cardholder's
permission
• A counterfeit card was used and proper acceptance procedures were not followed
• Authorization was obtained; however, full track data was not transmitted
• The cardholder states that they did not authorize or participate in the transaction
Recommendations to reduce the risk of chargeback Card Present
Transactions:
• Obtain an authorization for all transactions
• For recurring transactions ensure customers are fully aware of the conditions:
Cancel recurring transactions as soon as notification is received from the cardholder or
as a chargeback and issue the appropriate credit as needed to the cardholder in a timely
manner
Notify the cardholder within 10 days (domestic) and 15 days (international) in advance
of each billing, allowing the cardholder time to cancel the transaction
American Express customers have the option to receive written notification of the
recurring transaction at least (10) days prior to submitting or any time the charge
amount exceeds a maximum amount that has been set by the cardholder
FN_WF_R_2411
• If you are utilizing an electronic device to capture card data, swipe, dip or wave all card
transactions through your electronic authorization device to capture cardholder
information. When applicable, ensure the displayed cardholder number matches the
number on the card
• You should avoid keying the card data into your electronic authorization device unless
you are unable to capture the card data through one of the above methods. If you do key
the card data into your electronic authorization device, it is highly recommended that
you also key in the three or four digit verification code
If you are not participating in the "No Signature Required" program:
• Obtain the cardholder signature for all transactions; ensure the signature on the sales
draft matches the signature on the back of the card
• Process all transactions one time and do not batch out transactions multiple times
• Educate staff on procedures to eliminate POS fraud
CNP Transactions:
• Ensure delivery of the merchandise or services ordered to the cardholder
• Participate in recommended fraud mitigation tools:
Verified by Visa Program
Mastercard SecureCode
Address Verification Services (AVS)
- Use of card verification code
NOTE: While transactions utilizing these tools may still be disputed, the service may
assist you with your decision to accept certain cards for payment.
• Ensure you ship to the AVS confirmed address (bill to and ship to must match)
• Obtain authorization for all transactions
• Ensure merchant descriptor matches the name of the business and is displayed correctly
on the cardholder statement
• Ensure descriptor includes correct business address and a valid customer service number
• Please refer to Appendix 2 for American Express fraud mitigation tools
Chargebacks due to cardholder disputes
Description
Goods or services not received by the cardholder, Merchandise defective or not as described.
Likely scenario
• Services were not provided or merchandise was not received by the cardholder
• Cardholder was charged prior to merchandise being shipped or merchandise was not
received by agreed upon delivery date or location
• Cardholder received merchandise that was defective, damaged or unsuited for the purpose
sold or did not match the description on the transaction documentation/verbal
description presented at the time of purchase
• Cardholder paid with an alternate means and their card was also billed for the same
transaction
• Cardholder canceled service or merchandise and their card was billed
• Cardholder billed for a transaction that was not part of the original transaction document
• Cardholder claims to have been sold counterfeit goods
• Cardholder claims the merchant misrepresented the terms of sale
Recommendations to reduce such risk of chargeback
• Provide Services or Merchandise as agreed upon and described to the cardholder; clearly
indicate the expected delivery date on the sales receipt or invoice
• Contact the cardholder in writing if the merchandise or service cannot be provided or is
delayed and offer the cardholder the option to cancel if your internal policies allow
• If the cardholder received defective merchandise or the merchandise received was not as
described; resolve the issue with the cardholder at first contact
• If the merchandise is being picked up by the cardholder, have them sign for the
merchandise after inspecting that it was received in good condition
• Do not charge the cardholder until the merchandise has been shipped, according to the
agreed upon terms and a signed Proof of Delivery from the cardholder is obtained
• If unable to provide services or merchandise, issue a credit to the cardholder in a timely
manner
• Accept only one form of payment per transaction and ensure the cardholder is only billed
once per transaction
• Do not bill cardholder for loss, theft or damages unless authorized by the cardholder
• Ensure that a description of the service or merchandise provided is clearly defined
Chargebacks due to processing errors
Description
Error was made when transaction was processed or it was billed incorrectly.
Likely scenario
• The transaction was not deposited within the payment organization specified time frame
• The cardholder was issued a credit draft, however, the transaction was processed as a sale
• The transaction was to be processed in a currency other than the currency used to settle
the transaction
• The account number or transaction amount used in the transaction was incorrectly
entered
• A single transaction was processed more than once to the cardholder's account
• The cardholder initially presented the card as payment for the transaction, however, the
cardholder decided to use an alternate form of payment
• A limited amount or self-service terminal transaction was processed for an amount over
the predetermined limit
Recommendations to reduce risk of chargeback
• Process all transactions within the payment organization specified time frames
• Ensure all transactions are processed accurately and only one time
• If a transaction was processed more than once, immediately issue voids, transaction
reversals or credits
• Ensure that credit transaction receipts are processed as credits and sale transaction
receipts are processed as sales
• Ensure all transactions receive a valid authorization approval code prior to processing
the transaction and obtain a legible magnetic swiped, dipped, tapped or waved sales draft
that is signed
• Do not alter transaction documentation or make any adjustments unless the cardholder
has been contacted and agrees to modifications of the transaction amount
• Ensure limited amount, self-service and automated fuel dispenser terminals are set
properly to conform to the predetermined limits
Chargebacks due to non -receipt of information
Description
Failure to respond to a retrieval request or the cardholder does not recognize the
transaction.
Likely scenario
• The transaction documentation was not provided to fulfill the retrieval request
• The retrieval request was fulfilled with an illegible sales draft or was an invalid fulfillment
(incorrect sales draft or the sales draft did not contain required information that may
include signature if you are not participating in the "No Signature Required" program)
• The cardholder does not recognize or is unfamiliar with the transaction due to the
merchant name or location not matching the name or location where the transaction took
place
Recommendations to reduce such risk of chargeback
• Provide a clear and legible copy of the sales draft that contains all required data elements
within the required time frame that is specified on the retrieval request
• Ensure that the most recognizable merchant name, location and customer service phone
number is provided on all transactions
• Retain copies of all transaction documentation for the required time frame that is specified
by each payment organization
• Develop efficient methods to retrieve transaction documentation to maximize ability to
fulfill requests
If the card being presented or the behavior of the person presenting the card appears to be
suspicious or you otherwise suspect fraud, you must immediately call the Voice
Authorization Center and ask to speak to a Code 10 operator. Answer all their questions
and follow their instructions.
While not proof that a transaction is fraudulent, the following are some suggestions to
assist you in preventing fraudulent transactions that could result in a chargeback:
Does the cardholder:
• Appear nervous/agitated/hurried?
• Appear to be making indiscriminate purchases (for example, does not care how much an
item costs, the size and so on)?
• Make purchases substantially greater than your usual customer (for example, your
average transaction is $60, but this transaction is for $360)?
• Insist on taking the merchandise immediately (for example, no matter how difficult it is
to handle, is not interested in free delivery, alterations and so on)?
• Appear to be purchasing an unusual amount of expensive items or the same items?
• Take an unusual amount of time to sign the sales draft or look at the back of the card as
he signs?
• Take the card from a pocket instead of a wallet?
• Repeatedly come back, in a short amount of time or right before closing time, to make
additional purchases?
• Cause an unusual, sudden increase in the number and average sales transactions over a
one to three day period?
• Tell you he has been having some problems with his card -issuing bank and request that
you call a number that he provides) for "special" handling or authorization?
• Have a previous history of disputed charges?
• Place orders to be shipped to an address other than the billing address or use
anonymous/free email domains?
FN_WF_R_2411 12
• Place orders sent to ZIP codes or countries where you show a history of fraudulent
claims?
Does the card:
• Have characters the same size, height, style and all within alignment?
• Appear to be re -embossed (the original numbers or letters may be detected on the back
of the card)?
• Have a damaged hologram?
• Have a Magnetic Stripe on the back on the card?
• Have "valid from" (effective) and "valid thru" (expiration) dates consistent with the sale
date?
We also recommend that you are vigilant for any cardholder who behaves as follows,
specifically in relation to prepaid cards:
• Frequently makes purchases and then returns the goods for cash
• Uses prepaid cards to purchase other prepaid cards
• Uses large numbers of prepaid cards to make purchases
Gift Cards, jewelry, video, stereo, computer and camera equipment, shoes and men's
clothing are typically fraud -prone because they can easily be resold. Also be suspicious of
high dollar amounts and transactions with more than one fraud -prone item, (for example,
two laptops, three gold chains and so on).
In this part of the guide you'll find helpful information about what to do if a card is left at
your business, how long you must retain copies of records, how to return equipment and
important transaction timeframes. This is also where you'll find additional guidelines for
specific industries including:
• Lodging
• Vending machines
• Travel & Entertainment
• Telecommunications
• Restaurants
• Petroleum
If you'd like additional information about anything you've read in Your Payments
Acceptance Guide, please contact Customer Service.
If a card is left behind and remains unclaimed, you should call the appropriate payment
organization's Customer Service team via the number below and they will instruct you on
how to handle it:
Visa 1-800-336-8472
Mastercard 1-800-826-2181
Discover 1-800-DISCOVER (1-800-347-2683)
AMEX 1-800-992-3404
PayPal 1-877-569-1113
You must securely retain legible copies of all sales drafts and credit drafts or any other
transaction records for the following periods:
Mastercard, Visa, and STAR: Thirteen (13) months from the transaction date. Five
(5) years for healthcare sales drafts and credit drafts.
Discover Network: The longer of (i) 365 days or (ii) the resolution of any pending or
threatened disputes, claims, disagreements or litigation involving the card transaction. You
must also keep images or other copies of sales drafts for no less than three (3) years from
the date of the Discover Network transaction.
PayPal: The longer of (i) either (A) one (1) year from the transaction date, or (B) if the
transaction date was subject to dispute, two (2) years from the transaction date or (ii) the
time period required by applicable law.
American Express: Twenty-four (24) months from the date on which you submitted
the sales draft or credit draft to us. You must provide all sales drafts and credit drafts or other
transaction records requested by us within the shortest time limits established by payment
organization rules.
To return point (POS) equipment that you do not own, you must call Customer Service for
the address of the location to send the device
You must include the following information in the shipping box:
Your name, address and phone number
The name of the person to contact if there are any questions
Your merchant identification number
The lease number (if applicable)
The serial number of the POS device (found on the underside of the POS device)
You must return the POS device in a manner that can be tracked. Reference the lease
number (if applicable) on the return packaging.
20. Time frames
Authorizations
A positive (approved) authorization response remains valid for:
• Seven (7) days for Mastercard electronic processed transactions
• Ten (10) days for Visa, Discover, and STAR electronic processed transactions subject to
the following exception:
Thirty (30) days for Visa, Discover and PayPal, twenty (20) days for STAR for the
following Industries
Car rental
Airline and passenger railway
Lodging
Other Travel and Entertainment (T&E) categories
• Seven (7) days for American Express electronic processed transaction subject to the
following exception:
- Thirty (30) days for the Travel and Entertainment (T&E) industries
Delayed deliveries
If delivery is more than:
• Seven (7) days (Mastercard, Visa, American Express, and STAR transactions)
• Ten (10) days (Discover Network and PayPal transactions)
• After the original transaction date and the initial authorization request, you must
reauthorize the unprocessed portion of the transaction prior to delivery
Refunds
You must submit all credit transactions to us within five (5) days of determining that a
credit is due.
Merchants in the lodging industry
There are additional rules and requirements that apply to merchants in the lodging industry
for practices including, but not limited to, guaranteed reservations and charges for no
shows, advance deposits, overbookings and priority checkout.
If you are a lodging merchant and wish to participate in the payment organization lodging
services programs, please contact your sales representative or relationship manager for
details and the appropriate payment organization requirements.
You must provide the cardholder with written confirmation of a guaranteed reservation.
The confirmation must contain:
• Cardholder's name as it appears on the card, if present
• Card number, truncated where required by applicable law to you or us and card expiration
date if present, unless prohibited by applicable law to you or us
• Reservation confirmation number
• Anticipated arrival date and length of stay
• The cancellation policy in its entirety, inclusive of the date and time the cancellation
privileges expire
• Any other pertinent details related to the reserved accommodations
If a cardholder requests a cancellation in accordance with your cancellation policy and
specified time frames, you must provide the cardholder with a cancellation number and
instructions to retain a record of it.
If a cardholder requests a written confirmation of the cancellation, you must provide this
confirmation to the cardholder within three (3) business days of such request. For the
purposes of this section, a "business day" means Monday through Friday, excluding Bank
holidays.
The cancellation confirmation must contain:
• The cardholder's reference that charges were placed on the card, if applicable or a
guarantee that a "no-show" charge will not be placed on the card
• The cardholder's name as it appears on the card, if present
• The card number, truncated as required by applicable law to you or us
• The card expiration date, if present, unless prohibited by applicable law to you or us
• The reservation cancellation number
• The date of cancellation
• The name of your employee that processed the cancellation
• Any other pertinent information related to the reserved accommodations
Preauthorization for Travel and Entertainment (T&E) and restaurant
merchants
If you are a business engaged in providing travel and entertainment services (for example,
car rentals, hotels, motels and so on) or a restaurant business and engage in the practice of
"preauthorization" you must comply with the following general procedures:
• A hotel, motel or car rental merchant may obtain an estimated authorization at the time
of check -in
FN_WF_R_2411 13
• Restaurants must not add an estimated tip amount to the authorization request beyond
the value of the goods provided or services rendered, plus any applicable tax
• You must notify the cardholder of the dollar amount you intend to "preauthorize"
• If the customer decides to use another form of payment (for example, cash, check and so
on) you must promptly call the Voice Authorization Response Unit to delete the
authorization hold. Provide the cardholder's account number original dollar amount and
date of the transaction and the authorization code. If a new transaction takes place, a
new signed sales draft for the exact amount and a new authorization code for that amount
must be obtained
• Vehicle rental providers may not include potential vehicle damage or insurance
deductibles in any preauthorizations
• If you receive a decline on a transaction, you must wait twenty-four (24) hours before
attempting to reauthorize. If you reauthorize prior to this time frame and receive an
approval, you may be subject to a chargeback and a fine imposed by the payment
organizations
• Hotels, motels and car rental merchants are allowed up to a 15 percent variance above the
amount authorized. If the final amount charged to the cardholder exceeds the original
estimate by more than 15 percent above the preauthorization, you must authorize any
additional amounts and all incremental authorization codes must be written in the
authorization area along with the date of authorization and the amount authorized
• Preauthorization for certain establishments' services, are allowed up to a 20 percent
(instead of 15 percent) variance above the amount authorized. If the final amount exceeds
the amount "preauthorized" by more than 20 percent, you must authorize the additional
amount. Estimating the authorization amount to include a tip is prohibited. The
authorization request must include only the amount associated with the bill presented to
your customer
• You must obtain an authorization for the initial estimated charges and then monitor the
charges to ensure that the actual charges made do not exceed the estimated charges. If the
actual charges exceed the amount of the initial estimated authorization (and any
subsequent estimated authorizations), then you must secure a positive authorization for
the additional amount. Subsequent authorizations must only be for the additional amount
of total charges and must not include any amounts already authorized
• The estimated amount of any preauthorization for lodging accommodations must be
based on:
i. The intended length of stay
ii. The room rate
iii. Applicable taxes and service charges
iv. Other miscellaneous charges as dictated by experience
• If an authorization request is declined, no charges occurring after that date will be
accepted for that cardholder
• You do not need to obtain a final authorization if the total sum of charges (the final
amount) does not exceed 20 percent of the previously authorized charges. You must
record the dates, authorized amounts and their respective authorization approval codes
on the sales draft(s)
Merchants operating vending machines
For Mastercard, if you are operating vending machines under MCC 5499 (Miscellaneous
Food Stores — Convenience Stores, Markets and Specialty Stores), you need not provide a
receipt at the time a transaction is conducted. However, if a vending machine cannot
provide a printed receipt, you must disclose and post instructions advising cardholders
how a receipt may be obtained.
Telecommunication service providers
You must contact Customer Service for approval and further instructions, rules and
requirements before conducting telecommunication transactions.
• Telecommunication card sales occur when a telephone service provider is paid directly
using a card for individual local or long-distance telephone calls, with the exception that
prepaid telephone service cards are not and do not give rise to telecommunication card
sales
The petroleum industry
For Visa, Mastercard, STAR, American Express, Discover and PayPal transactions,
merchants operating in the petroleum industry that conduct card sales at Automated Fuel
Dispensers (AFDs), may submit an card authorization request for $1 to verify the validity
of the presented. Under such circumstances, you must submit an authorization advice
message for the actual amount of the card sale within sixty (60) minutes of completion of
fuel delivery regardless of whether you previously received a partial authorization response
or a positive authorization response for any other amount. If you do not complete the card
sale following receipt of an approved authorization response for any amount, a request to
cancel the authorization request must be submitted within sixty (60) minutes of the
completion of fuel delivery.
APPENDICES
WEX cards
If you participate in the WEX Full Service Program, the following terms and conditions
will apply:
DO'S
• Do provide, at your own expense, all equipment necessary to permit the electronic
acceptance of the WEX cards, including the operation and maintenance of the equipment,
telecommunication link and provision of all networking services
• Do include in any request for authorization the following information:
WEX cardholder account number
Vehicle number
Card expiration date
Driver identification number
The amount of the transaction
The date and time of the transaction
The quantity of goods sold, unit price, and product code (the "Authorization Request
Data")
An authorization number or other approval code from WEX for all manual WEX card
sales (in other words, sales facilitated by a card imprinter)
• Do ensure that the product detail of each transaction is accurate, including:
The type of goods sold
Quantity of goods sold
Unit price/price per gallon (if applicable)
Taxes
Any coupons presented
• Do ensure that the product detail outlined equals the total amount of the sale when
calculated (for example, product quantity x unit price must equal the product amount.
The sum of all product amounts, including taxes minus any coupons must equal the total
transaction amount)
• Do complete a WEX card sale only upon the receipt of an authorization approval message
• Do provide a copy of the receipt for a WEX card sale upon the request of the cardholder,
to the extent permitted by applicable law The receipt must not include the full account
number or driver identification number
• Do require the cardholder to sign a receipt when a WEX card sale is not completed by an
island card reader
• Do take all commercially reasonable efforts to protect manual WEX card sales data from
fraud or misuse
• Do securely maintain a record of all WEX card sales (including the authorization request
data) for a period of one year. You must produce such records upon the reasonable request
of WEX
• Do notify us of any errors contained in a settlement report within forty-five (45) days of
receipt of such report. We will not accept reprocessing requests for WEX transactions
older than 90 days
• Do allow WEX to audit records, upon reasonable advance notice, related to the WEX Full
Service
• Do retransmit WEX card sales data when reasonably requested to do so
DON'TS
• Don't submit a WEX card sale for processing unless a WEX card is presented at the time
of the sale
• Don't accept a WEX card if an expired card/decline message is received
• Don't submit a WEX card sale for processing until the goods have been delivered or
services performed
• Don't accept a WEX card if it appears to be invalid or expired or there is reasonable belief
that the WEX card is counterfeit or stolen
• Don't divide the price of goods and services purchased in a single WEX card sale among
two or more sales receipts
• Don't permit a WEX card sale when only partial payment is made by use of the WEX card
and the balance is paid with another bank card
• Don't remove fuel tax at the POS is not permitted. For all payment system product codes
that are taxable, the transaction dollar amount and Price per Gallon (PPG) must contain
the sum of the fuel cost and PPG inclusive of all applicable Federal, State, County, Local
and other fuel taxes
You acknowledge and agree that your sole remedies with respect to the WEX Full Acquiring
services will be against us and not WEX, except to the extent that WEX knows of any fraud
related to the WEX cards and fails to provide notice of such fraud or WEX commits fraud
in respect to the WEX Full Acquiring Services.
FN_WF_R_2411 14
Voyager cards
• You must check Fleet Cards for any printed restrictions at the POS
• You must establish a fair policy for the exchange and return of merchandise
• You must promptly submit credits to us for any returns that are to be credited to a Voyager
cardholder's account
• You must not give any cash refunds to any Voyager cardholder in connection with a sale,
unless required by law
In addition to the information set out in Section 12 (Sales Drafts), you must include the
following information on a single page document constituting the sales draft for Voyager
transactions:
• All authorization request data for Voyager card sales must include the following:
Voyager cardholder account number
Card expiration date
Driver identification number
- The amount of the transaction, date and time of the transaction
- Quantity of goods sold, unit price and product code (the "Authorization Request Data")
• All manual Voyager card sales (in other words, sales facilitated by a card imprinter) must
include:
The Authorization Request Data
An authorization number or other approval code from Voyager
The type of goods sold, quantity of goods sold, unit price/price per gallon (if applicable),
taxes
- Any coupons presented within the product
• The product detail outlined must equal the total amount of the sale when calculated, in
other words:
Product quantity x unit price must equal product amount
The sum of all product amounts including taxes minus any coupons must equal the
total transaction amount
You must not remove fuel tax at the POS. For all payment system product codes that are
taxable, transaction dollar amount and price per gallon (PPG) must contain the sum of the
fuel cost and PPG inclusive of all applicable Federal, State, County, Local and other fuel
taxes.
If there is an increase of 15 percent or more compared to the previous month in the number
of Voyager transaction authorization calls that are not due to our or Voyager system outages,
we may, at our discretion, deduct telephone charges from the settlement of your Voyager
transactions. Fees will not exceed $0.25 (25 cents) per call.
Settlement of Voyager transactions will generally occur by the fourth banking day after we
process the applicable card transactions. We will reimburse you for the dollar amount of
sales you submit for a given day, reduced by the amount of chargebacks, tax exemptions,
discounts, credits and the fees set out in the Agreement. You must notify us of any errors
contained with the settlement reports within 30 calendar days of receipt of such report.
Neither we nor Voyager will be required to reimburse you for sales submitted more than
sixty (60) calendar days from the date of purchase.
For daily transmission of sales data, you must securely maintain true and complete records
for a period of not less than thirty-six (36) months from the date of the generation of the
data. You may store records on electronic media, if secure. You are responsible for the
expense of retaining sales data records and sales drafts.
For merchants participating in the American Express OptBlue® Program, you should review
the operating guide made available to you at americanexpress.com/merchantoktggide
Treatment of the American Express marks
Whenever payment methods are communicated to customers or when customers ask what
payments are accepted, you must indicate your acceptance of the American Express card
and display the American Express marks (including any card application forms provided
to you) as prominently and in the same manner as any other payment products.
You must not use the American Express marks in any way that injures or diminishes the
goodwill associated with the mark, nor (without our prior written consent) indicate that
American Express endorses your goods or services.
You must only use the American Express marks as permitted. You must cease using the
American Express marks upon termination of your acceptance of American Express cards.
For additional guidelines on the use of the American Express marks, please contact
Customer Service.
Treatment of American Express cardholder Information
Any and all cardholder information is confidential and the sole property of the card -issuing
bank, American Express or its affiliates. Except as otherwise specified, you must not
disclose cardholder Information, nor use nor store it, other than to facilitate transactions
at your establishments in accordance with the terms on which you are authorized to accept
American Express cards.
Authorization for Card Not Present transactions
If you process a CNP transaction you must obtain the following information:
• The card number or token
• The card number or token expiration date
• The cardholder's name as it appears on the card
• The cardholder's billing address
• The delivery address if different from the billing address. In addition, for internet
transactions you must:
Use any separate merchant identification numbers (Seller ID) established for your
internet orders in all of your requests for authorization and Submission of charges
Provide us with at least one (1) month's prior written notice of any change in your
internet address
Comply with any additional requirements that American Express provides from time to
time
American Express has the right to chargeback for any CNP transaction that the cardholder
denies making or authorizing. However, American Express will not chargeback for any
CNP transaction based solely upon a claim by a cardholder that he or she did not receive
the disputed goods if you have:
• Verified the address to which the goods were shipped was the cardholder's full billing
address
• Provided proof of delivery signed by the cardholder or an authorized signer of the card
indicating the delivery of the goods or services to the cardholder's full billing address
American Express will not be liable for actual or alleged fraudulent transactions over the
internet and will have the right to chargeback for those charges.
If a disputed transaction arises involving a CNP transaction that is an internet electronic
delivery transaction, American Express may exercise a chargeback for the full amount of the
transaction and place you in any of its chargeback programs.
Charge records (also known as 'sales drafts')
For each transaction submitted:
• Electronically - you must create an electronically reproducible charge record
• On paper (under extraordinary circumstances only) — you must create a charge record
containing all of the following required data:
- Full card number and expiration date and if available, cardholder name
- The date the transaction was incurred
The amount of the transaction, which must be the total price for the purchase of goods
and services (plus applicable taxes and gratuities) purchased on the card
The authorization approval
A clear description of the goods and services purchased by the cardholder
-The words "No Refunds" if you have a no refund policy, and your return and
cancellation policies
- The cardholder's signature (if a CP transaction and you are not participating in the "No
Signature Required" program) or the words "telephone order," "mail order," "internet
Order," or "signature on file," as applicable (if a CNP transaction)
In the charge record (and a copy of the customer's receipt) you must:
• Include your return and cancellation policies
• Mask truncated card number digits with replacement characters such as "x," "* or
and not blank spaces or numbers
If the cardholder wants to use more than one card for payment of a purchase, you may
create a separate charge record for each card used. However, if the cardholder is using a
single card for payment of a purchase, you must not divide the purchase into more than one
transaction and you must not create more than one charge record.
Refunds
To issue a refund you must:
• Compare the last four -digits on the charge record against the card presented (when
applicable)
• Issue the credit in the currency in which the original transaction was submitted to us
• Issue the credit to the card used to make the original purchase. If the credit is for the
return of a gift by someone other than the cardholder who made the original purchase,
you must apply your usual refund policy
If the cardholder indicates that the card on which the purchase was originally made is no
longer active or available:
• For all cards except prepaid cards — advise the cardholder that you must issue the credit
to that card; and if the cardholder has questions, advise him or her to call the customer
service number on the back of the card in question
• For prepaid cards — apply your usual refund policy for returns
In the credit draft delivered to the cardholder, you must mask truncated card number digits
with replacement characters such as "x," " ', or "#," and not blank spaces or numbers.
Your refund policy for card transactions must be at least as favorable as your refund policy
for purchases made with other payment products or other payment methods.
FN_WF_R_2411 Is
If you issue a credit, American Express will not refund the discount or any other fees or You must exercise caution when presented with a travelers cheque in a denomination of
assessments previously applied to the corresponding transaction. The discount on $500 or greater. The higher denominated travelers cheques are rarely sold and so more
chargebacks will not be refunded. likely to be counterfeit.
Fraud mitigation tools
American Express offers fraud mitigation tools for CP and CNP transactions to help verify
that a transaction is valid. These tools help you mitigate the risk of fraud at the POS, but
are not a guarantee that a transaction is, in fact, valid or bona fide or that you will not be
subject to a chargeback. For optimal use of the tools, please visit American Express' Fraud
Prevention Information at: americanexpress.com/fraudinfo
Recurring transactions
For recurring transactions, you must offer the cardholder the option to receive written
notification for the recurring transaction(s) at least (10) ten days prior to submitting or
any time the transaction amount exceeds a maximum amount that has been set by the
cardholder. You must clearly and conspicuously disclose all material terms of the option,
including, if applicable, the fact that recurring billing will continue until the option is
canceled by the cardholder. If the material terms of the option change after submission of
the first recurring transaction, you must promptly notify the cardholder in writing of such
change and obtain the cardholder's express written consent to the new terms prior to
submitting another recurring transaction.
For recurring transactions you must:
• Periodically verify with cardholders that their information (for example, card number,
expiration date and billing address) is still accurate. This will improve the likelihood of
obtaining approval for an authorization request
• Retain evidence of consent to receive updated card account information from the card -
issuing bank for twenty-four (24) months from the date you submit the last recurring
transaction
• Ensure that your process for cancellation of recurring transactions is simple and
expeditious
• Within twenty-four (24) hours of incurring the first recurring billing transaction, provide
the cardholder written confirmation (for example, email or facsimile) of such transaction,
including all material terms of the option and details of your cancellation/refund policy
If your recurring transaction amounts vary, you must offer the cardholder the right to
receive written notification of the amount and date of each recurring transaction:
• At least ten (10) days before submitting each transaction
• Whenever the amount of the transaction exceeds a maximum recurring transaction
amount specified by the cardholder
For more information about processing prepaid cards:
• Call the customer service number on the back of the card in question
• See American Express Card Organization Rules regarding "additional authorization
requirements"
No Signature Required Program
You may participate in the `No Signature Required' program under which you are not
required to request a signature from cardholders on the transaction record provided that:
• Your business is classified in an industry that accepts in -person charges, with the
exception of the following categories:
Merchants who do not conduct in -person charges (that is, internet, mail order or
telephone order)
Prohibited merchants or prohibited transactions (or both) as defined in American
Express Card Organization Rules regarding "risk evaluation"
High -risk Merchants (for example, internet electronic services or nightclubs/lounges)
as defined in American Express Card Organization Rules regarding "high -risk
merchants"
Merchants placed in our Fraud Full Recourse Program. See American Express Card
Organization Rules regarding "chargeback programs"
• In relation to the transaction:
The transaction amount must meet the threshold established in American Express'
country -specific policy
The transaction must include the appropriate indicator to reflect that the card and the
Cardholder were present at the POS
- The transaction must include a valid approval
Under the American Express `No Signature Required' program, chargebacks will not be
exercised for such charges based solely on your failure to obtain the cardholder's signature
at the POS.
If a disproportionate number of disputed charges under the `No Signature Required'
program occur, you must cooperate to reduce the number of disputed charges. If such
efforts fail, you may be placed in American Express chargeback programs or your
participation in the `No Signature Required' program maybe modified or terminated.
Travelers cheques
Travelers cheques are available in various denominations and currencies. The
denominations in U.S. dollars range from $20 to $1,000.
To accept a travelers cheque, watch your customer countersign in the lower -left corner of
the travelers cheque and compare the countersignature to the signature in the upper left
corner of the travelers cheque.
• If the signature and countersignature are a reasonable match (they look alike, but may not
be identical), you may accept the cheque and there is no need to obtain any identification
• If you suspect that the countersignature may be false or you did not watch the customer
countersign, ask your customer to turn the cheque over and sign again across the left-
hand side (in the same manner one typically endorses a check); then take the cheque
and fold up the bottom right-hand corner so that you can compare the original signature
with the new one
• If the signatures are not the same or you have any questions regarding the validity of the
cheque, call Customer Service
• If you suspect that the travelers cheque may be fraudulent, verify that the cheque is
authentic by:
Performing the smudge test. Turn the cheque over (non -signature side). Wipe a
moistened finger across the denomination
On the right side of the cheque, the ink should not smudge
On the left side of the cheque, the ink should smudge
Obtaining online Authorization at americanexpress.com/verifyamextc. You are not
required to obtain authorization before accepting a travelers cheque
High Charge Volume (CV) Merchants
You acknowledge that you will be converted from the American Express U.S. Enhanced
Acquisition Program to a direct card acceptance relationship with American Express if and
when you become a "High CV Merchant" in accordance with the American Express Card
Organization Rules. As part of this acknowledgment, you agree that upon conversion: (i)
You will be bound by American Express' then -current agreement for card acceptance; and
(ii) American Express will set pricing and other fees payable by you for card acceptance.
A "High CV Merchant" is a Program Merchant with Estimated Annual Charge Volume
(ECV) of greater than (i) United States currency (USD) $1,000,000 in the United States
excluding Puerto Rico and the U.S. Virgin Islands or (ff) USD $1,000,000 in Puerto Rico and
the U.S. Virgin Islands. Where a Program Merchant Prospect has more than one
Establishment, then the ECV of (i) all Establishments operated under the same tax
identification number (TIN) in a region shall be aggregated or all Establishments operating
under different TINs but as a unified business enterprise in a region shall be aggregated. For
clarification purposes, a `unified business enterprise' shall include Establishments that are
owned, operated or affiliated to a single business entity.
Marketing Opt -Outs
You agree that when providing your contact information to us that you may receive
messages from American Express, including important information about American Express
products, services and resources available to your business. These messages maybe sent to
the phone numbers, email addresses or fax numbers that you provide. If you provide a
wireless phone number, you agree that you may be contacted at that number and the
communications sent may include auto -dialed short message service (SMS or "text")
messages or automated or pre-recorded calls. If you provide a fax number, you agree that
you may be sent fax communications. American Express may otherwise use and share your
information for business purposes and as permitted by applicable law. American Express
uses reasonable administrative, technical and physical security measures to protect your
information consistent with the sensitivity of the information.
You may opt -out of newsletters or messages about products, services and resources for
different forms of communications by contacting us, through inbound telephone, email,
facsimile, website and any other means identified by us or by exercising the opt -out options
that may be described or offered in emails, SMS messages, faxes or other communications.
If you opt -out, you may still receive messages from American Express regarding services and
programs designed to enhance the value of the American Express Network.
These merchant data security requirements apply to all of your equipment, systems and
networks on which encryption keys, cardholder data and/or sensitive authentication data
are stored, processed or transmitted.
Standards for protection of cardholder data and sensitive authentication
data
You must and you must ensure that all of your employees, agents, representatives,
subcontractors, processors, service providers, providers of POS equipment or systems or
payment processing solutions and any other parry to whom you may provide card member
information access, will:
• Store American Express cardholder data only to facilitate transactions for your acceptance
of American Express cards
• Comply with the current version of the PCI DSS, no later than the effective date for
implementing that version
• Use, when deploying new or replacement PIN -entry devices or payment applications (or
both), only those that are PCI-approved
FN_WF_R_2411 16
You must protect all charge records and credit records retained in accordance with these
data security provisions. You must use these records only for purposes of your acceptance
of American Express cards and you must safeguard the records accordingly.
Data incidents
If you discover a data incident, you must:
• Notify us immediately and in no case later than twenty-four (24) hours after such
discovery
• Conduct a thorough forensic investigation of each data incident; this must be conducted
by a PCI forensic investigator (PFI) if the data incident involves 10,000 or more unique
card numbers (or otherwise at our request)
• Promptly provide to us all compromised card numbers and the forensic investigation
report of the data incident
• Work with us to rectify any issues arising from the data incident, including consulting
with us about your communications to card members affected by the data incident and
providing (and obtaining any waivers necessary to provide) to us all relevant information
to verify your ability to prevent future data incidents
• At our request, provide validation by a qualified security assessor (QSA) that the
deficiencies have been remediated
Forensic investigation reports must:
• Include forensic reviews, reports on compliance and all other information related to the
data incident
• Identify the cause of the data incident
• Confirm whether or not you were in compliance with the PCI DSS at the time of the data
incident
• Verify your ability to prevent future data incidents by providing a plan for remediating all
PCI DSS deficiencies
American Express has the right to disclose information about any data incident to card
members, issuers, other participants on the American Express network and the general
public as required by applicable law, by judicial, administrative or regulatory order, decree,
subpoena, request or other process; in order to mitigate the risk of fraud or other harm; or
otherwise to the extent appropriate to operate the American Express network.
Periodic validation of your systems
You must take steps to validate under PCI DSS annually and quarterly the status of your
equipment, systems and networks (and their components) on which cardholder data and
sensitive authentication data are stored, processed or transmitted.
Step I - Enroll in a Compliance Program
You must submit applicable periodic validation documentation to us. Please contact us for
more information regarding data security compliance requirements.
Step 2 - Determine Merchant Level and Validation Requirements
Most merchant levels are based on the volume of transactions submitted by establishments.
You will fall into one of the merchant levels specified in the following table:
2.5 million transactions or more Annual on -site security Mandatory
per year; or any merchant that assessment report and
American Express otherwise quarterly network scan
deems a Level 1 merchant
50,000 to 2.5 million Annual self -assessment Mandatory
transactions per year questionnaire (SAQ) and
quarterly network scan
Less than 50,000 transactions Annual SAQ and Strongly
per year quarterly network scan recommended
3* Less than 50,000 transactions Annual SAQ and Mandatory
per year and designated a quarterly network scan
Level 3 merchant by
American Express
* As designated by American Express.
American Express may require certain Level 3 merchants to enroll in American Express'
compliance program. Such merchants must enroll no later than ninety (90) days following
receipt of such notice from us. All other Level 3 merchants need not submit validation
documentation, but must comply with all other provisions of these data security provisions.
The validation documentation which you must send to us is as follows:
This is a detailed onsite
examination of your
equipment, systems, and
networks (and their
components) where
cardholder data or sensitive
authentication data (or both)
are stored, processed or
transmitted.
You must:
• Ensure that the annual
onsite security assessment
is performed by (i) a QSA
or (ii) you and certified by
your chief executive officer,
chief financial officer, chief
information security officer
or principal
• Submit the AOC section of
the SAQ annually to us and
include copies of the full
SAQ upon request
• Ensure that the AOC
certifies compliance with
all requirements of the
PCI DSS
This is a process using the
PCI DSS Self -Assessment
Qestionnaire (SAQ) that
allows self-examination of
your equipment, systems, and
networks (and their
components) where
cardholder data or sensitive
authentication data (or both)
are stored, processed, or
transmitted.
You must:
• Ensure that the SAQ is
performed by you and
certified by your chief
executive officer, chief
financial officer, chief
information security
officer or principal
• Submit the AOC section of
the SAQ annually to us and
include copies of the full
SAQ upon request
• Ensure that the AOC of the
SAQ certifies compliance
with all requirements of the
PCI DSS
The quarterly network scan is
a process that remotely tests
your internet-connected
computer networks and web
servers for potential
weaknesses and
vulnerabilities.
You must:
• Ensure that the quarterly
network scan is performed
by an Approved Scanning
Vendor (ASV)
• Complete and submit the
ASV scan report attestation
of scan compliance (AOSC)
or executive summary of
findings of the scan (and
copies of the full scan, on
request) quarterly to us
• ensure that the AOSC or
executive summary certifies
that (i) the results satisfy
the PCI DSS scanning
procedures, (ii) no high
risk issues are identified,
(iii) the scan is passing or
compliant
Step 3 - Send the validation documentation to participant
Compliance and validation are completed at your expense. By submitting validation
documentation to us, you represent and warrant to us that you are authorized to disclose
the information contained in it and are providing the validation documentation without
violating any other party's rights.
Merchants not compliant with PCI DSS
If you are not compliant with the PCI DSS, then you must:
• Complete and submit an AOC including "Part 4. Action Plan for Non -Compliant Status"
to us
• Designate a remediation date, not to exceed twelve (12) months following the date of the
AOC, for achieving compliance
• Provide us with periodic updates of your progress toward remediation under the "Action
Plan for Non -Compliant Status"
Non -validation fees and termination of right to accept cards
We have the right to impose non -validation fees on you and terminate your right to accept
cards if you do not fulfill these requirements or fails to provide the mandatory validation
documentation to us by the applicable deadline.
We will notify you separately of the applicable deadline for each annual and quarterly
reporting period. If we do not receive your mandatory validation documentation, then we
have the right to terminate your right to accept cards and to impose non -validation fees on
you.
Periodic validation of level EMV® merchants
Your merchant level may be classified as EMV if you submit 50,000 (or more) American
Express card transactions per year, of which at least 75 percent (75%) are made by the card
member with the physical card present at a POS system compliant with EMV specifications
and capable of processing contact and contactless transactions on a chip -enabled device.
If you are classified as merchant -level EMV, you may submit the annual EMV attestation
(AEA) instead of other validation documentation, in which case you must submit the AEA
annually to us. Even if you fall into merchant Level 1 or 2, if you are classified as merchant -
level EMV, you only need to submit the AEA and not the other merchant Level 1 and 2
validation documentation.
The AEA involves a process using PCI DSS requirements that allows self-examination of
your equipment, systems and networks (and their components) where cardholder data or
sensitive authentication data (or both) are stored, processed or transmitted.
The AEA must:
• Be performed by you
• Be certified by your chief executive officer, chief financial officer, chief information
security officer, or principal
• Certify that you meet the requirements for merchant -level EMV
FN_WF_R_2411 17
Discover network protocol for internet transactions
Each internet Discover Network card transaction accepted by you and submitted to us must
comply with Discover Network standards, including, without limitation, Discover Network
standards governing the formatting, transmission and encryption of data, referred to as the
"designated protocol".
You are permitted to accept only those internet Discover Network card transactions that are
encrypted in accordance with the designated protocol. As of the date of these procedures,
the designated protocol for the encryption of data is Secure Socket Layer (SSL).
We may, at our discretion, withhold Settlement until security standards can be verified.
However, the designated protocol, including any specifications with respect to data
encryption, may change at any time upon thirty (30) days advance written notice. You are
not permitted to accept any internet Discover Network card transaction unless the
transaction is sent by means of a browser that supports the designated protocol.
Authorizations
CNP Transactions
For Discover Network CNP transactions, you must also verify the name and billing address
of the Discover Network cardholder using the Address Verification System (AVS).
Discover Network procedure for request for cancellation of authorization
If a Discover Network or PayPal card sale is canceled or the amount of the transaction
changes following your receipt of authorization for the sale, you must process an
authorization reversal through your POS device or, for voice -approved authorizations, call
your Authorization Center directly and request a cancellation of the authorization. An
authorization may be canceled at any time within ten (10) days of your receipt of the
authorization, but must be canceled before the sales data relating to the transaction is
submitted to us, after which the authorization cannot be changed. For an authorization
cancellation, you must provide us with the following information, in this order:
• The Discover Network merchant number used in the authorization
• The card number
• The original amount of the authorization being canceled
• The new amount of the total transaction (if any)
• The original authorization code for the authorization being canceled
• The expiration date of the card
• A brief reason for the authorization cancellation
Discover Network cash over transactions
Cash over transactions are only available for Discover Network.
You may issue cash over in connection with a Discover Network card sale, provided that
you comply with the terms on which you are authorized to accept cards, including the
following requirements:
• You must deliver to us a single authorization request for the aggregate total of the
goods/services purchase amount and the cash over amount of the card sale. You may not
submit separate authorization requests for the purchase amount and the cash over amount
• The sales draft must include both the purchase amount and cash over amount and you
may not use separate sales drafts for the purchase amount and cash over amount
• Cash over may only be offered with a CP card sale that includes a purchase of goods or
services by the cardholder. You must not issue cash over as a stand-alone transaction. If
you offer cash over, you may require the total amount of a card sale with a credit product,
including cash over, to meet a minimum transaction amount of up to $10. You must not
assess or charge fees of any type or amount, including any surcharges, on cash over
transactions. You must not include in cash over transactions any of the fees or charges
applicable to cash advances
• Cash over may not be dispensed in connection with credits, cash advances or any card
sale for which you are unable to electronically capture Track Data using the POS device
• The maximum amount of cash that you may issue as cash over is $100
Cash over may not be available in certain markets. Contact us for further
information.
PayPal does not permit the following transaction types:
PayPal does not permit internet (eCommerce), mail order, manually key -entered, cash type
transactions (including, cash over, cash advance or quasi -cash transactions) or
international/non-U.S. currency transactions. Contact us for further information related to
these transaction types.
Authorizations
PayPal procedure for request for cancellation of authorization
If a PayPal card sale is canceled or the amount of the transaction changes following your
receipt of authorization for the sale, you must process an authorization reversal through
your POS device.
PayPal Sublicense to Use PayPal Marks.
You are prohibited from using the PayPal Marks, as defined below, other than as expressly
authorized in writing by us. "PayPal Marks" means the brands, emblems, trademarks and
logos that identify PayPal acceptance. You may use the PayPal Marks only to promote
PayPal products, offers, services, processing and acceptance. Your use of the PayPal Marks
is restricted to the display of decals, signage, advertising and marketing materials provided
or approved by PayPal in writing pursuant to the process set forth in the PayPal Card
Organization Rules. You are not permitted to use the PayPal Marks in such a way that PayPal
Account Holders could believe that the products or services offered by you are sponsored
or guaranteed by the owners of the PayPal Marks. You recognize that you have no
ownership rights in the PayPal Marks. You are not permitted to assign to any third party any
of the rights to use the PayPal Marks. You are prohibited from using the PayPal Marks, not
permitted above, unless expressly authorized in writing by PayPal.
What is Alipay
Alipay is a payment processing platform offering a variety of services to Chinese National
consumers. Alipay offers consumers the ability to make payments using prepaid funds
stored in a digital wallet account established between Alipay and the Alipay consumer.
State Restrictions
If you elect to accept Alipay services, Processor may provide them to you in the States where
legally permitted.
Alipay Funding Schedule
Alipay transactions are settled and funded in China Standard Time. Alipay recognizes
certain days as Chinese National holidays which can cause funding delays. The holidays can
be as long as five consecutive days. Authorizations are not impacted during these holidays.
Refunds and Transaction Adjustments
Alipay consumers have 90 days from the transaction date to request a refund. After 90 days,
all refund requests will be declined. Merchants will receive notification and will have the
authority to determine if they wish to process the refund or reject the request (in accordance
with your stated policy(ies) and any applicable laws).
PayPal and Venmo Marks
You must display PayPal branding at the point of sale in compliance with PayPal's standard
trademark and brand guidelines (available at the following link:
p=al.com/c2/webapps/mRp/logos-buttons?locale.x=en C2) and must train your sales
staff to promote the use of PayPal and Venmo QR Codes.
Complaints
You will be responsible for the complaints by PayPal and Venmo QR Codes users solely
regarding your goods and/or services. If we or PayPal become aware of complaints by a
PayPal and Venmo QR Codes user, you will work in good faith with the PayPal user to
resolve such complaint.
Press releases
You will not, with respect to the PayPal and Venmo QR Codes, issue any press release or
make a public announcement pertaining to PayPal or the PayPal and Venmo QR Codes
without the prior written consent of PayPal or us.
FN_WF_R_2411 18
In addition to the preceding Your Payments Acceptance Guide, our Agreement with you
includes the following General Terms. If you fail to follow any of the provisions of the Your
Payments Acceptance Guide Procedures or General Terms, you may incur certain liabilities
and we may terminate our Agreement.
Subject to Card Organization Rules, Services may be performed by us, our Affiliates, our
agents, or other third parties we may designate from time to time in connection with this
Agreement.
23. Your Payments Acceptance Guide;
Card Organization Rules and Compliance
You agree to follow all requirements of this Agreement in connection with each Card
transaction and to comply with all applicable Card Organization Rules, including without
limitation, the data security requirements described in Part I, Section 5. From time to time,
we may amend the General Terms, by providing you with at least 20 days' prior written
notice, and those provisions will be deemed incorporated into this Agreement. However, for
changes in the Card Organization Rules or for security reasons, certain changes in Card
procedures may become effective on shorter notice. If there are any inconsistencies between
the General Terms and Your Payments Acceptance Guide, the General Terms will govern.
You are responsible for staying apprised of all applicable changes to the Card Organization
Rules and maintaining compliance with the Card Organization Rules. Card Organization
Rules may be available on web sites such as
http://usa.visa. com/merchants/merchant-support/international-operating-regulations.issp
and http://www.mastereard.com/us/merchant/support/rules.html.
These links may change from time to time.
24.1. We will only be required to settle Card transactions for Card types specified in your
Application. Promptly after presentment of Sales Drafts pursuant to Your Payments
Acceptance Guide, we will initiate a transfer of the applicable settlement funds to you.
24.2. Unless otherwise agreed to in writing to the contrary, all discount fees are deducted
daily. All settlements for Visa, Mastercard, Discover Network, PayPal and American Express
Card transactions will be net of Credits, Summary Adjustments, applicable discount fees
when due, Chargebacks and any other amounts then due from you. We may also set off
from any payments otherwise due, any amounts owed to any of our respective Affiliates,
whether or not arising out of or related to this Agreement.
24.3. All credits to your Settlement Account or other payments to you are provisional and
are subject to, among other things, our right to deduct our fees, our final audit, Chargebacks
(including our related losses), and fees, fines and any other charge imposed on us by the
Card Organizations as a result of your acts or omissions. You agree that we may debit or
credit your Settlement Account for any deficiencies, overages, fees, pending Chargebacks
and any other amounts owed to us or any of our respective Affiliates, or we may deduct such
amounts from settlement funds or other amounts due to you from us, or our respective
Affiliates. You further agree we can offset any amounts owed to us or our Affiliates related
to activity in other accounts maintained in the name of or guaranteed by you, any of your
principals, guarantors or authorized signors. Alternatively, we may elect to invoice you for
any such amounts, net due 30 days after the invoice date or on such earlier date as may be
specified.
24.4. We will not be liable for any delays in receipt of funds or errors in debit and credit
entries caused by you or any Person.
24.5. In addition to any other remedies available to us under this Agreement, you agree
that should any Event of Default (see Section 31.4) occur, we may, with or without notice,
change processing or payment terms and/or suspend credits or other payments of any and
all funds, money and amounts now due or hereafter to become due to you pursuant to the
terms of this Agreement, until we have had reasonable opportunity to investigate such
event.
24.6. You acknowledge and agree that transfers to and from the Settlement Account shall
be based on the account number and routing number supplied by you. We are not
responsible for detecting errors in any Settlement Account information you provide,
including the account numbers and routing numbers, even if any of those numbers do not
correspond to the actual account or financial institution identified by name.
24.7. This Agreement is a contract whereby we are extending financial accommodations
to you within the meaning of Section 365(c) of the U.S. bankruptcy code. Your right to
receive any amounts due or to become due from us is expressly subject and subordinate to
Chargeback, setoff, lien, security interest and our rights to withhold settlement funds under
this Agreement, without regard to whether such Chargeback, setoff, lien, security interest
and the withholding of settlement funds rights are being applied to claims that are
liquidated, unliquidated, fixed, contingent, matured or unmatured.
24.8. Agent Appointment. If applicable, by accepting Alipay, you non -exclusively appoint
First Data Merchant Services, LLC ("FDMS") as your agent solely for the limited purpose
of receiving settlement funds from Alipay on your behalf for the transactions submitted
from your participating locations. You acknowledge that payment of settlement funds to
FDMS by Alipay constitutes full and final settlement of such amounts payable to you by
Alipay.
24.9. Alipay services are provided solely by Processor, and the Bank has no performance
obligations or liabilities of any nature in connection with Alipay.
During the term of this Agreement, you shall use us as your exclusive provider of all Services.
26.1. In consideration of the Services provided by us, you shall be charged, and hereby
agree to pay us any and all fees set forth in this Agreement (for the purposes of clarity, this
includes the Application and any additional pricing supplements or subsequent
communications), all of which shall be calculated and payable pursuant to the terms of
this Agreement and any additional pricing supplements or subsequent communications.
If a transaction fails to qualify for your anticipated interchange levels or you inadvertently
or intentionally accept a transaction other than the type anticipated for your account
(including a different Card type), then, as applicable to your pricing method, you will be
charged a higher interchange, Discount Rate or Non -Qualified Interchange Fee, as well any
applicable surcharge for that transaction, all as further described in Section A.3 of Part IV
of this Agreement and in the Application. With respect to inadvertent or intentional
acceptance of a transaction other than the type anticipated for your account (including a
different Card type), you will also be subject to payment to us of our then -current
transaction fee(s) with respect to such Card and/or transaction and be liable, obligated and
responsible under this Agreement for any such transaction to the same extent as you would
be if it was of a Card type elected and approved.
For more information on Visa's and Mastercard's interchange rates, please go to
www.visa.com and www.mastereard.com.
26.2. All authorization fees will be charged for each transaction that you attempt to
authorize. All capture fees will be charged for each transaction that you transmit to us for
settlement. If you are being billed a combined fee for both the authorization and capture
of a transaction, the authorization and capture must be submitted as a single transaction,
otherwise the authorization and the capture will each be charged separately You are
responsible for utilizing software or services that will correctly submit these transactions
to achieve the combined billing.
26.3. The fees for Services set forth in this Agreement are based upon assumptions
associated with the anticipated annual volume and average transaction size for all Services
as set forth in this Agreement and your method of doing business. If the actual volume or
average transaction size are not as expected or if you significantly alter your method of
doing business, we may adjust your discount fee and transaction fees without prior notice.
26.4. The fees for Services set forth in this Agreement may be adjusted to reflect increases,
or new fees imposed by Card Organizations, including without limitation, interchange,
assessments and other Card Organization fees, or to pass through increases or new fees
charged to us by other Persons related to the Services. All such adjustments shall be your
responsibility to pay and shall become effective upon the date any such change or addition
is implemented by the applicable Card Organization or other Person as specified in our
notice to you.
26.5. Subject to Section 31.3, we may also increase our fees or add new fees for Services
for any reason at any time, by notifying you thirty (30) days' prior to the effective date of
any such change or addition.
26.6. If you receive settlement funds by wire transfer, we may charge a wire transfer fee
per wire.
26.7. To the extent the Automated Clearing House ("ACH") settlement process is used to
effect debits or credits to your Settlement Account, you agree to be bound by the terms of
the operating rules of the National Automated Clearing House Association, as in effect from
time to time. You hereby authorize us to initiate credit and debit entries and adjustments
to your account through the ACH network and/or through direct instructions to the
financial institution where your Settlement Account is maintained for amounts due under
this Agreement and under any agreements with us or our respective Affiliates for any
products or services, as well as for any credit entries in error. You hereby authorize the
financial institution where your Settlement Account is maintained to effect all such debits
and credits to your account. This authority will remain in full force and effect until we have
given written notice to the financial institution where your Settlement Account is
maintained that all monies due under this Agreement and under any other agreements with
us or our respective Affiliates for any products or services have been paid in full. You are
solely responsible to inform us in writing if you want any fees or other adjustments to be
debited from an account other than your Settlement Account.
26.8. You agree to pay any fines imposed on us by any Card Organization resulting from
Chargebacks and all fees, fines and other charges imposed on us by a Card Organization
with respect to your acts or omissions. You are also responsible for all fees, fines, and other
charges imposed on us as a result of acts or omissions by your agents or third parties.
26.9. If your Chargeback percentage for any line of business exceeds the estimated
industry Chargeback percentage, you shall, in addition to the Chargeback fees and any
applicable Chargeback handling fees or fines, pay us an excessive Chargeback fee for all
Chargebacks occurring in such month in such line(s) of business. Each estimated industry
Chargeback percentage is subject to change from time to time by us in order to reflect
FN_WF_R_2411 19
changes in the industry Chargeback percentages reported by Visa, Mastercard, American
Express, Discover Network, or PayPal. Your Chargeback Percentage will be calculated as the
larger of (a) the total Visa, Mastercard, American Express, Discover Network and PayPal
Chargeback items in any line of business in any calendar month divided by the number of
Visa, Mastercard, American Express, Discover Network and PayPal transactions in that line
of business submitted that month, or (b) the total dollar amount of Visa, Mastercard,
American Express, Discover Network and PayPal Chargebacks in any line of business
received in any calendar month divided by the total dollar amount of your Visa, Mastercard,
American Express, Discover Network and PayPal transactions in that line of business
submitted in that month.
26.10. In the event the State of Washington charges us business and occupation tax on the
fees or amounts imposed by Card Organizations, interchange, and any other fees or
assessments passed through to us associated with or charged to your transactions ("Pass -
Through Fees"), you will pay us an additional monthly fee equal to the then -current
rate of that tax multiplied by all Pass -Through Fees for all of your locations in Washington
State for that month.
26.11. You agree to promptly and carefully review your merchants statements or other
documents provided or made available to you (physically, electronically or otherwise
provided by Us or others) reflecting Card transaction activity, including, activity in your
Settlement Account. If you believe any adjustments should be made with respect to your
Settlement Account, you must notify us in writing within sixty (60) days after any debit or
credit is or should have been effected or such shorter period as provided in the terms and
conditions that govern such account. If you notify us after sixty (60) days, we shall have
no obligation to investigate or effect any adjustments. Any voluntary efforts by us to assist
you in investigating such matters shall not create any obligation to continue such
investigation or any future investigation.
26.12. If you do not pay us all fees and any other amounts due under this Agreement
within thirty (30) days of the date of our merchant statement or other statement setting
forth the amount due, then we may, in our sole discretion, charge you interest, for such time
that the amount and all accrued interest remain outstanding at the lesser of (i) 12% APR,
or (ii) the maximum rate permitted by applicable law.
26.13. Other Debits. We may also debit your Settlement Account or your settlement funds
in the event we are required to pay Card Organization fees, charges, fines, penalties or other
assessments as a consequence of your sales activities. Such debits shall not be subject to any
limitations of time specified elsewhere in the Agreement, including, without limitation the
following, which we may add to or delete from this list as changes occur in the Card
Organization Rules or our Your Payments Acceptance Guide pursuant to Section 23:
• Card Organization fees, charges, fines, penalties, registration fees, or other assessments
including any fees levied against us or any amount for which you are obligated to
indemnify us.
• Currency conversion was incorrectly calculated.
NOTE: For Discover Network transactions, you are not permitted to convert from your
local Discover Network approved currency into another currency, nor may you quote the
price of a transaction in U.S. Dollars if completed in another approved currency.
• Discount Rate not previously charged.
• Reversal of deposit posted to your account in error.
• Debit for Summary Adjustment not previously posted.
• Reversal of Credit for deposit previously posted.
• Debit for Chargeback never posted to your account.
• Debit for EDC Batch error fee.
• Card Organization Merchant Chargeback/fraud monitoring fees — excessive Chargeback
handling fees.
• Failure of transaction to meet Member Controller Authorization Service ("MCAS") —
Cardholder account number on exception file.
• Original transaction currency (foreign) not provided.
• Travel Voucher exceeds maximum value.
• Debit and/or fee for investigation and/or Chargeback costs related to this Agreement, or
for costs related to our collection activities in an amount no less than $100.00.
• Costs arising from replacement or damage to equipment rented.
• Payment of current or past due amounts for any equipment purchase, or rental.
• Incorrect merchant descriptor (name and/or city, state) submitted.
• Incorrect transaction date submitted.
• Shipping and handling fees.
• Costs or expenses associated with responding to any subpoena, garnishment, levy or
other legal process associated with your account in an amount no less than $150.00.
27.1. You shall be responsible for reimbursing us for all transactions you submit that are
charged back. See Your Payments Acceptance Guide for additional information regarding
Chargebacks and Chargeback procedures.
27.2. You shall reimburse us for any Chargebacks, return items, or other losses resulting
from your failure to produce a Card transaction record requested by us within the applicable
time limits.
28.1. Without limiting any other warranties hereunder, you represent, warrant to and
covenant with, us, and with the submission of each Sales Draft reaffirm, the following
representations, warranties and/or covenants:
28.1.1. each Card transaction is genuine and arises from a bona fide transaction
permissible under the Card Organization Rules by the Cardholder directly with you,
represents a valid obligation for the amount shown on the Sales Draft, preauthorized order,
or Credit Draft, and does not involve the use of a Card for any other purpose;
28.1.2. each Card transaction represents an obligation of the related Cardholder for the
amount of the Card transaction;
28.1.3. the amount charged for each Card transaction is not subject to any dispute, setoff
or counterclaim;
28.1.4. each Card transaction amount is only for respective merchandise or services
(including taxes, but without any surcharge) sold, leased or rented by you pursuant to your
business as indicated on the application and, except for any delayed delivery or advance
deposit Card transactions expressly authorized by this Agreement, that merchandise or
service was actually delivered to or performed for the Cardholder entering into that Card
transaction simultaneously upon your accepting and submitting that Card transaction for
processing;
28.1.5. with respect to each Card transaction, you have no knowledge or notice of any fact,
circumstance or defense which would indicate that such Card transaction is fraudulent or
not authorized by the related Cardholder or which would otherwise impair the validity or
collectability of that Cardholder's obligation arising from that Card transaction or relieve
that Cardholder from liability with respect thereto;
28.1.6. each Card transaction is made in accordance with these General Terms, Card
Organization Rules and Your Payments Acceptance Guide;
28.1.7. each Sales Draft is free of any alternation not authorized by the related Cardholder;
28.1.8. you have completed one Card transaction per sale; or one Card transaction per
shipment of goods for which the Cardholder has agreed to partial shipments;
28.1.9. you are validly existing, in good standing and free to enter into this Agreement;
28.1.10. each statement made on the Application or other information provided to us in
support of this Agreement is true and correct;
28.1.1 1. you are not doing business under a name or style not previously disclosed to us;
28.1.12. you have not changed the nature of your business, Card acceptance practices,
delivery methods, return policies, or types of products or services sold requiring a different
MCC under Card Organization Rules, in a way not previously disclosed to us;
28.1.13. you will use the Services only for your own proper business purposes and will
not resell, directly or indirectly, any part of the Services to any Person; (NOTE: Factoring
is prohibited.)
28.1.14. you have not filed a bankruptcy petition not previously disclosed to us;
28.1.1 S. you own and control the Settlement Account, and no third party security interest
or lien of any type exists regarding the Settlement Account or any Card transaction.
28.1.16. you will not at any time during the term of this Agreement, or until all amounts
due under this Agreement have been paid in full, grant or pledge any security interest or
lien in the Reserve Account, Settlement Account or transaction proceeds to any Person
without our consent;
28.2. THIS AGREEMENT IS A SERVICE AGREEMENT. WE DISCLAIM ALL REPRE-
SENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU OR ANY OTHER
PERSON, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING QUAL-
ITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON -
INFRINGEMENT OR OTHERWISE OF ANY SERVICES OR ANY GOODS PROVIDED
INCIDENTAL TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING
WITHOUT LIMITATION, ANY SERVICES OR ANY GOODS PROVIDED BY A THIRD PARTY.
28.3. IN NO EVENT SHALL WE OR OUR AFFILIATES OR ANY OF OUR OR THEIR
RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUBCONTRACTORS,
BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR
OTHER LEGAL THEORY FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS
OPPORTUNITIES, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY
AGREEMENT OF THE PARTIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE
FORESEEABLE OR WHETHER ANY PARTY OR ANY ENTITY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. CLIENT ACKNOWLEDGES AND AGREES
THAT PAYMENT OF ANY EARLY TERMINATION FEE OR LIQUIDATED DAMAGES AS
PROVIDED ELSEWHERE IN THIS AGREEMENT SHALL NOT BE PROHIBITED BY THIS
PARAGRAPH.
28.4. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY
(INCLUDING BUT NOT LIMITED TO SECTIONS 34 or 29.5), OUR CUMULATIVE
LIABILITY FOR ALL LOSSES, CLAIMS, SUITS, CONTROVERSIES, BREACHES OR
DAMAGES FOR ANY CAUSE WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
THOSE ARISING OUT OF OR RELATED TO THIS AGREEMENT), REGARDLESS OF
THE FORM OF ACTION OR LEGAL THEORY, SHALL NOT EXCEED, (I) $50,000; OR (II)
THE AMOUNT OF FEES RECEIVED BY US PURSUANT TO THIS AGREEMENT FOR
SERVICES PERFORMED IN THE IMMEDIATELY PRECEDING 12 MONTHS,
WHICHEVER IS LESS.
FN_WF_R_2411 20
28.5. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY,
OUR LIABILITY FOR ANY DELAY IN FUNDING TRANSACTIONS TO YOU FOR ANY
REASON, OTHER THAN FOR ANY REASON DESCRIBED IN SECTIONS 24.4 AND 24.6,
WILL BE LIMITED TO INTEREST COMPUTED FROM THE DATE THAT YOU SUBMIT
THE TRANSACTION TO THE DATE THAT WE FUND THE TRANSACTION AT THE
RATE OF THE FEDERAL FUNDS AS SET BY THE FEDERAL RESERVE BANK OF NEW
YORK, NEW YORK, FROM TIME TO TIME, LESS ONE PERCENT (1%).
28.6. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY,
BANK IS NOT RESPONSIBLE, AND SHALL HAVE NO LIABILITY, TO YOU IN ANY WAY
WITH RESPECT TO NON -BANK SERVICES.
29.1. Unless you obtain written consents from us and each applicable Card Organization,
Issuer and Cardholder, you must not use, disclose, store, sell or disseminate any Cardholder
information obtained in connection with a Card transaction (including the names,
addresses and Card account numbers of Cardholders) except for purposes of authorizing,
completing and settling Card transactions and resolving any Chargebacks, Retrieval
Requests or similar issues involving Card transactions, other than pursuant to a court or
governmental agency request, subpoena or order. You shall use proper controls for and
limit access to, and render unreadable prior to discarding, all records containing Cardholder
account numbers and Card imprints. You may not retain or store Magnetic Stripe data or
Card Validation Codes after a transaction has been authorized. If you store any
electronically captured signature of a Cardholder, you may not reproduce such signature
except upon our specific request.
29.2. You acknowledge that you will not obtain ownership rights in any information
relating to and derived from Card transactions. Cardholder account numbers, personal
information and other Card transaction information, including any databases containing
such information, may not be sold or disclosed to a Person as an asset upon a bankruptcy,
insolvency or failure of Client's business. Upon a bankruptcy, insolvency or failure of Client's
business, all Card transaction information must be returned to Servicers or acceptable proof
of the destruction of all Card transaction information must be provided to Servicers.
29.3. You will treat this Agreement, the Card Organization Rules and any information
supplied or otherwise made accessible by us or our agents as confidential, including without
limitation, (i) information about the products, services, operations, procedures, customers,
suppliers, sales, pricing, business plans and marketing strategies of Servicers, their
respective Affiliates and the customers, clients and suppliers of any of them; (ii) any
scientific or technical information, design, process, procedure, formula, or improvement
that is commercially valuable and secret in the sense that its confidentiality affords Servicers
a competitive advantage over its competitors; and (iii) all confidential or proprietary
concepts, documentation, reports, data, specifications, computer software, source code,
object code, flow charts, databases, inventions, know-how, show -how and trade secrets,
whether or not patentable or copyrightable and will not disclose the same to any third
parties, provided, however, that these restrictions do not apply to information: (a) rightfully
obtained on a non -confidential basis from a Person and your agents and representatives,
which Person was not subject to a duty of confidentiality, (b) rightfully and independently
known by you on a non -confidential basis prior to its disclosure or (c) generally available
to the public other than through any disclosure by or fault of you, your agents or
representatives.
29.3.1. Our confidential information shall be used by you only to exercise your rights and
to perform your obligations hereunder. Client shall receive our confidential information in
confidence and not disclose the confidential information to any third parry, except as may
be agreed upon in writing by us. Client shall safeguard all of our confidential information
using a reasonable degree of care, but not less than that degree of care used by it in
safeguarding its own similar information or material. Upon request by us or upon
termination of this Agreement, Client shall return to us or destroy all of our confidential
information in its possession or control.
29.3.2. The obligations of confidentiality and restrictions on use in this Section shall not
apply to any confidential information that: (i) was in the public domain prior to the date
of the Agreement or subsequently came into the public domain through no fault of Client;
(ii) was received from a third party free of any obligation of confidence of Client to the
third parry and which third party, to Client's knowledge, was not under an obligation to
keep the information confidential; (iii) was already in Client's possession prior to receipt
from us; (iv) is required to be disclosed by law, regulation or court order after giving us as
much advance notice as practical of the possibility of disclosure; or (v) is subsequently and
independently developed by Client's employees, consultants or agents without use of or
reference to our confidential information.
29.3.3. Except as specifically provided for herein, this Section does not confer any right,
license, interest or title in, to or under our confidential information to Client. Except as
specifically provided for herein, no license is hereby granted to Client under any patent,
trademark, copyright, trade secret or other proprietary rights of ours.
29.3.4. Client acknowledges that breach of the restrictions on use or disclosure of any
our confidential information would result in immediate and irreparable harm to us, and
money damages would be inadequate to compensate for that harm. We shall be entitled to
equitable relief, in addition to all other available remedies, to redress any breach.
29.4. We may use data collected as part of performing payment processing or other
transaction -related services for you ("Transaction Data") for the purpose of providing
additional products and services to you, other merchants, or third parties. This includes
collecting, using, and de -identifying cardholder information, dates, amounts, and other
Transaction Data to provide you with analytic products and services as well as collecting
and using Transaction Data anonymized and aggregated with other merchants' transaction
data to provide you, other merchants, and third parties with analytic products and services.
29.5. You shall not assign to any Person, the rights to use the Marks of Servicers, our
agents or the Card Organizations.
29.6. All rights, title, and interest in and to all intellectual property related to the Services
(including without limitation, the content of any materials, web screens, layouts, processing
techniques, procedures, algorithms, and methods), owned, developed or licensed by us
prior to, during the term of, or after the Agreement, or employed by us in connection with
the Services and any updates, changes, alterations, or modifications to or derivative works
from such intellectual property, shall be and remain, as among the Parties, our exclusive
property.
29.7. Client agrees that we may obtain relevant information from any applicable
telecommunications provider utilized by Client, as necessary to investigate any allegation
of fraud, suspected fraud or other actual or alleged wrongful act by Client in connection
with the Services.
30.1. Any transfer or assignment of this Agreement by you, without our prior written
consent, by operation of law or otherwise, is voidable by us. Any transfer of voting control
of you or your parent shall be considered an assignment or transfer of this Agreement.
Furthermore, you shall indemnify and hold us harmless from all liabilities, Chargebacks,
expenses, costs, fees and fines arising from such transferee's or assignee's Submission of
Card transactions to us for processing. For purposes of this Section 30, any transfer of
voting control shall be considered an assignment or transfer of this Agreement.
30.2. The payment Services provided by us require access to a single bank account in
which we may initiate both credits and debits. You may not enter into any agreement that
would require, in any circumstance or event, the transfer of any payments or proceeds from
Card transactions covered by this Agreement to the custody or control of any Person. You
may not assign any rights, including the right of payment under this Agreement, to any
other person. In the event that you make an assignment (or provide a security interest) of
receivables covered by this Agreement, then we may, at our option, elect to (a) refuse to
acknowledge such assignment unless accompanied by an Authorization to both initiate
debits or credits to the bank account of the assignee, (b) terminate this Agreement
immediately, or (c) charge for any transfers that we are called upon to make manually to
fulfill such an assignment at the rate of $100 per transfer.
30.3. Another Visa and Mastercard member may be substituted for Bank under whose
sponsorship this Agreement is performed with respect to Visa and Mastercard transactions.
Upon substitution, such other Visa and Mastercard member shall be responsible for all
obligations required of Bank for Visa and Mastercard transactions, including without
limitation, full responsibility for its Card program and such other obligations as may be
expressly required by applicable Card Organization Rules.
Subject to Card Organization Rules, we may assign or transfer this Agreement and our
rights, duties and obligations hereunder and/or may delegate or subcontract our rights,
duties and obligations hereunder, in whole or in part, to any Person, whether in connection
with a change in sponsorship, as set forth in the preceding paragraph, or otherwise, without
notice to you or your consent.
30.4. Except as set forth elsewhere in this Section and as provided in the following
sentence, this Agreement shall be binding upon successors and assigns and shall inure to
the benefit of the parties and their respective permitted successors and assigns. No assignee
for the benefit of creditors, custodian, receiver, trustee in bankruptcy, debtor in possession,
or other person charged with taking custody of a party's assets or business, shall have any
right to continue, assume or assign this Agreement.
31.1. This Agreement shall become effective upon the later of the date this Agreement is
approved by us or the date this Agreement has been accepted by Processor and Bank.
Acceptance by Processor and Bank will occur upon the earlier of execution of this
Agreement by Processor and Bank, or the commencement of the provision of the Services
by Processor and Bank. You acknowledge that we maintain a list of business types that are
unqualified for our Services. We reserve the right to immediately terminate your account
if it has been inadvertently boarded.
31.2. The initial term of this Agreement shall commence and shall continue in force for
three years after it becomes effective. Thereafter, it shall continue until we or you terminate
this Agreement upon written notice to the other, or as otherwise authorized by this
Agreement. Should you fail to notify us in writing of your request to terminate you
acknowledge and agree you will continue to be charged fees pursuant to this Agreement
notwithstanding non- use of your account.
31.3. Notwithstanding the above or any other provisions of this Agreement, we may
terminate this Agreement at any time and for any reason by providing 30 days' advance
notice to you. We may terminate this Agreement immediately or with shorter notice upon
an Event of Default as provided under Section 31.4 of this Agreement. In the event we
FN_WF_R_2411 21
provide notice to you of any new fees or increases in existing fees for Services, pursuant to
Section 26.5, you may terminate this Agreement without further cause or penalty by
notifying us that you are terminating this Agreement prior to the effective date of such new
fees or increases. However, maintaining your merchant account, or your continued use of
the Services after the effective date of any such fee changes shall be deemed your acceptance
of such fee changes for the Services, throughout the term of this Agreement.
31.4. If any of the following events shall occur (each an "Event of Default"):
31.4.1. a material adverse change in your business, financial condition, or business
prospects; or
31.4.2. any assignment or transfer of voting control of you or your parent; or
31.4.3. a sale of all or a substantial portion of your assets; or
31.4.4. irregular Card sales by you, excessive Chargebacks, noncompliance with any
applicable data security standards, as determined by Servicers, or any Card Organization,
or any other Person, or an actual or suspected data security breach, or any other
circumstances which, in our sole discretion, may increase our exposure for your
Chargebacks or otherwise present a financial or security risk to us; or
31.4.5. any of your representations, warranties or covenants in this Agreement are
breached in any respect; or
31.4.6. you default in any material respect in the performance or observance of any term,
condition or agreement contained in this Agreement, including, without limitation, the
establishment or maintenance of funds in a Reserve Account, as detailed in Section 32; or
31.4.7. you default in any material respect in the performance or observance of any term,
covenant or condition contained in any agreement with any of our respective Affiliates; or
31.4.8. you default in the payment when due, of any material indebtedness for borrowed
money; or
31.4.9. you file a petition or have a petition filed by another party under the U.S.
bankruptcy code or any other laws relating to bankruptcy, insolvency or similar
arrangement for adjustment of debts; consent to or fail to contest in a timely and
appropriate manner any petition filed against you in an involuntary case under such laws;
apply for or consent to, or fail to contest in a timely and appropriate manner, the
appointment of, or the taking of possession by, a receiver, custodian, trustee or liquidator
of you or of a substantial part of your property; or make a general assignment for the benefit
of creditors; or take any action for the purpose of authorizing any of the foregoing; or
31.4.10. your independent certified accountants shall refuse to deliver an unqualified
opinion with respect to your annual financial statements and your consolidated
subsidiaries; or
31.4.11. a violation by you of any applicable law or Card Organization Rule or our
reasonable belief that termination of this Agreement or suspension of Services is necessary
to comply with any law including without limitation the rules and regulations promulgated
by the Office of Foreign Assets Control of the U.S. Department of the Treasury or your
breach, as determined by Servicers, of Section 38.2 ("Compliance with Laws"), then, upon
the occurrence of (1) an Event of Default specified in subsections 31.4.4, 31.4.9 or 31.4.11,
we may consider this Agreement to be terminated immediately, without notice, and all
amounts payable hereunder shall be immediately due and payable in full without demand
or other notice of any kind, all of which are expressly waived by you, and (2) any other
Event of Default, this Agreement may be terminated by us giving not less than 10 days'
notice to you, and upon such notice all amounts payable hereunder shall be due and payable
on demand.
31.5. Neither the expiration nor termination of this Agreement shall terminate the
obligations and rights of the parties pursuant to provisions of this Agreement which by
their terms are intended to survive or be perpetual or irrevocable. Such provisions shall
survive the expiration or termination of this Agreement. All obligations by you to pay or
reimburse us for any obligations associated with transactions you have submitted to us will
survive termination of this Agreement until finally and irrevocably paid in full and settled.
31.6. If any Event of Default occurs, regardless of whether such Event of Default has been
cured, we may, in our sole discretion, exercise all of our rights and remedies under
applicable law, and this Agreement including, without limitation, exercising our rights
under Section 32.
31.7. In the event you file for protection under the U.S. bankruptcy code or any other
laws relating to bankruptcy, insolvency, assignment for the benefit of creditors or similar
laws, and you continue to use our Services, it is your responsibility to open new accounts
to distinguish pre and post filing obligations. You acknowledge that as long as you utilize
the accounts you established prior to such filing, we will not be able to systematically
segregate your post -filing transactions or prevent set-off of the pre-existing obligations. In
that event, you will be responsible for submitting an accounting supporting any adjustments
that you may claim.
31.8. The Card Organizations often maintain merchant lists such as the Member Alert To
Control High -risk Merchants ("MATCH") who have had their merchant agreements or
Card Acceptance rights terminated for cause. If this Agreement is terminated for cause, you
acknowledge that we may be required to report your business name and the names and
other information regarding its principals to the Card Organizations for inclusion on such
list(s). You expressly agree and consent to such reporting if you are terminated as a result
of the occurrence of an Event of Default or for any reason specified as cause by Visa,
Mastercard, Discover Network, PayPal or American Express. Furthermore, you agree to
waive and hold us harmless from and against any and all claims which you may have as a
result of such reporting.
31.9. After termination of this Agreement for any reason whatsoever, you shall continue
to bear total responsibility for all Chargebacks, fees, Card Organization fines imposed on
us as a result of your acts or omissions, Credits and adjustments resulting from Card
transactions processed pursuant to this Agreement and all other amounts then due or which
thereafter may become due under this Agreement.
32.1. You expressly authorize us to establish a Reserve Account pursuant to the terms and
conditions set forth in this Section 32. The amount of such Reserve Account shall be set by
us, in our sole discretion, based upon your processing history and the potential risk of loss
to us as we may determine from time to time.
32.2. The Reserve Account shall be fully funded upon three (3) days' notice to you, or in
instances of fraud or suspected fraud or an Event of Default, Reserve Account funding may
be immediate. Such Reserve Account may be funded by all or any combination of the
following: (i) one or more debits to your Settlement Account or any other accounts held
by Bank or any of its Affiliates, at any financial institution maintained in the name of Client,
any of its principals, or any of its guarantors, or if any of same are authorized signers on
such account; (ii) any payments otherwise due to you, including any amount due from
TeleCheck; (iii) your delivery to us of a letter of credit; or (iv) if we so agree, your pledge
to us of a freely transferable and negotiable certificate of deposit. Any such letter of credit
or certificate of deposit shall be issued or established by a financial institution acceptable
to us and shall be in a form satisfactory to us. In the event of termination of this Agreement
by any party, an immediate Reserve Account may be established without notice in the
manner provided above. Any Reserve Account will be held by us for the greater of ten (10)
months after termination of this Agreement or for such longer period of time as is consistent
with our liability for your Card transactions and Chargebacks in accordance with Card
Organization Rules. We will hold funds pursuant to this Section 32 in master account(s)
with your funds allocated to separate sub accounts. Unless specifically required by law, you
shall not be entitled to interest on any funds held by us in a Reserve Account.
32.3. If your funds in the Reserve Account are not sufficient to cover the Chargebacks,
adjustments, fees and other charges and amounts due from you, or if the funds in the
Reserve Account have been released, you agree to promptly pay us such sums upon request.
32.4.1. To secure your obligations to us and our respective Affiliates under this Agreement
and any other agreement for the provision of equipment, products or services (including
any obligations for which payments on account of such obligations are subsequently
invalidated, declared to be fraudulent or preferential, set aside or required to be repaid to
a trustee, receiver or any other party under any bankruptcy act, state or federal law, common
law or equitable cause), you grant to us a first priority lien and security interest in and to
(f) the Reserve Account and (ii) any of your funds pertaining to the Card transactions
contemplated by this Agreement now or hereafter in our possession, whether now or
hereafter due or to become due to you from us. Any such funds, money or amounts now
or hereafter in our possession may be commingled with other funds of ours, or, in the case
of any funds held pursuant to the foregoing paragraphs, with any other funds of other
customers of ours. In addition to any rights now or hereafter granted under applicable law
and not by way of limitation of any such rights, we are hereby authorized by you at any time
and from time to time, without notice or demand to you or to any other Person (any such
notice and demand being hereby expressly waived), to set off, recoup and to appropriate and
to apply any and all such funds against and on account of your obligations to us and our
respective Affiliates under this Agreement and any other agreement with us our respective
Affiliates for any related equipment or related services (including any check services),
whether such obligations are liquidated, unliquidated, fixed, contingent, matured or
unmatured. You agree to duly execute and deliver to us such instruments and documents
as we may reasonably request to perfect and confirm the lien, security interest, right of set
off, recoupment and subordination set forth in this Agreement.
32.4.2. For sake of clarification and notwithstanding anything in the Agreement to the
contrary, in the event Servicers deduct, holdback, suspend, off set or set off any settlement
monies or amounts otherwise due you pursuant to the terms of this Agreement (collectively
"Set Off Funds"), you acknowledge that such Set Off Funds will be held in a commingled
Reserve Account(s) of Servicers.
32.4.3. If in replacement of or in addition to the first priority lien and security interest in
the Reserve Account, you grant to Servicers a first priority lien and security interest in and
to one or more certificates of deposit, the certificates of deposit shall be uncertificated and
shall be subject to an Acknowledgment of Pledge of Certificate of Deposit and Control
Agreement (the "Certificate of Deposit Control Agreement") by, between and among
Customers, Servicers and the financial institution that has established and issued the
certificate of deposit. The form of the Certificate of Deposit Control Agreement and the
financial institution that will establish and issue the certificate of deposit shall be
satisfactory and acceptable to Servicers.
33.1. Upon request, you will provide us and our Affiliates, quarterly financial statements
within 45 days after the end of each fiscal quarter and annual audited financial statements
within 90 days after the end of each fiscal year. Such financial statements shall be prepared
in accordance with generally accepted accounting principles. You will also provide such
other financial statements and other information concerning your business and your
compliance with the terms and provisions of this Agreement as we may reasonably request.
You authorize us and our Affiliates to obtain from third parties financial and credit
FN_WF_R_2411 22
information relating to you in connection with our determination whether to accept this
Agreement and our continuing evaluation of your financial and credit status. We may also
access and use information which you have provided to Bank for any other reason. Upon
request, you shall provide, and/or cause to be provided, to us and our Affiliates, or our
representatives or regulators (as well as those of the Card Organizations) reasonable access
to your or your providers' facilities and records for the purpose of performing any inspection
and/or copying of books and/or records deemed appropriate. In such event, you shall pay
the costs incurred by us or our Affiliates for such inspection, including, but not limited to,
costs incurred for airfare and hotel accommodations.
33.2. You will provide us with written notice of any judgment, writ, warrant of attachment,
execution or levy against any substantial part (25% or more in value) of your total assets
not later than three (3) days after you become aware of same.
34.1. You agree to indemnify and hold us and the Card Organizations harmless from and
against all losses, liabilities, damages and expenses: (a) resulting from the inaccuracy or
untruthfulness of any representation or warranty, breach of any covenant or agreement or
any misrepresentation by you under this Agreement; (b) arising out of your or your
employees' or your agents' negligence or willful misconduct, in connection with Card
transactions or otherwise arising from your provision of goods and services to Cardholders;
(c) arising out of your use of the Services; or (d) arising out of any third party
indemnifications we are obligated to make as a result of your actions (including
indemnification of any Card Organization or Issuer).
34.2. Subject to the limitations set forth in Section 28.4, we agree to indemnify and hold
you harmless from and against all losses, liabilities, damages and expenses resulting from
any breach of any warranty, covenant or agreement or any misrepresentation by us under
this Agreement or arising out of our or our employees' gross negligence or willful
misconduct in connection with this Agreement; provided that this indemnity obligation
shall not apply to Bank with respect to Non -Bank Services.
35.1. Non -Bank Card transactions are provided to you by Processor and not by Bank and
include transactions made using Discover Network, PayPal, American Express, Voyager
and WEX Card types. The Services provided, transactions processed and other matters
contemplated under this Section 35 are subject to the rest of this Agreement, as applicable,
except to the extent the terms of this Section 35 directly conflict with another provision of
this Agreement, in which case the terms of this Section 35 will control; provided, however,
that (i) Bank is not a party to this Agreement insofar as it relates to Non -Bank Card services,
and Bank is not liable to you in any way with respect to such Services and (ii) you agree to
pay Processor any per item processing, authorization and other fees described in the
Application for any non -acquired transaction services you receive from Processor. For the
purposes of this section, the words "we," "our" and "us" refer only to the Processor and not
to the Bank. You authorize us to share information from your Application with American
Express, Discover Network, PayPal and any other Non -Bank Card Organization.
35.2. If you accept American Express, you understand that if, based upon your
anticipated Card transaction volume you do not qualify for our full service program but
have otherwise been approved for accepting American Express transactions, your
authorizations will be obtained from and funded by American Express. American Express
will provide you with its own agreement that governs those transactions. You understand
and agree that we are not responsible and assume absolutely no liability with regard to any
such transactions, including but not limited to the funding and settlement of American
Express transactions, and that American Express will charge additional fees for the services
they provide.
35.3. If you accept Discover but do not qualify for our Discover full service program,
Discover will provide you with its own agreement that governs those transactions. You
understand and agree that we are not responsible and assume absolutely no liability with
regard to any such transactions, including but not limited to the authorization, funding, and
settlement of Discover transactions, and that Discover may charge additional fees for the
services they provide.
35.4. If you accept PayPal Cards you understand that the following requirements
apply to PayPal Card transactions in addition to the information required in this Agreement:
• Only in-store, Card present transactions are eligible for processing under this Agreement.
Card not present/online, cash over, cash advance, quasi cash transactions, international
transactions or manually entered transactions are not eligible for processing. You must
contact us or PayPal for information related to services that are not covered in this
Agreement.
• You will provide us with information about the Card transactions you conduct; including,
data related to your Authorization requests, Card transactions, and transaction dispute
responses.
• You will provide us with aggregate and individual information about the Card transactions
you accept; including, the number, type and kind of transactions you conduct, your
disputes, your business operations, your merchant category code information, and any
other information you are required to provide under this Agreement.
• You will not use, store, retain or otherwise disclose any of PayPal's confidential
information, Cardholder data, magnetic stripe track data, or PayPal Card transaction data
(other than as necessary to complete a transaction).
• You will not use PayPal Cardholder's personal information for marketing and/or other
purposes without explicit consent from the Cardholder.
35.5. If you accept JCB, Diners Club International, Union Pay, BCcard, and
Dinacard, you agree to be bound by the Discover Network provisions of this Agreement.
You also acknowledge and agree that JCB, Diners Club International, UnionPay, BCcard, and
Dinacard transactions will be processed under and subject to Discover Network Card
Organization Rules.
35.6. If you accept Voyager and/or WEX Cards, you agree to be bound by the
WEX and/or Voyager rules. You also agree to be bound by all other provisions of this
Agreement which are applicable to WEX and/or Voyager.
35.7. If you execute a separate WEX Merchant Agreement (WEX Non Full
Service Program), you understand that we will provide such agreement to WEX, but that
neither we nor WEX shall have any obligation whatsoever to you with respect to processing
WEX Cards unless and until WEX executes your WEX Merchant Agreement. If WEX
executes your WEX Merchant Agreement and you accept WEX Cards, you understand that
WEX transactions are processed, authorized and funded by WEX. You understand that
WEX is solely responsible for all agreements that govern WEX transactions and that we
are not responsible and assume absolutely no liability with regard to any such agreements
or WEX transactions, including but not limited to the funding and settlement of WEX
transactions. You understand that WEX will charge additional fees for the services that it
provides.
35.8. In addition to the information stated in Part I, Appendix I of the
Your Payments Acceptance Guide regarding Voyager Cards, the following
terms apply
• Under Section 28 (Representations; Warranties; Covenants; Limitations of Liability;
Exclusion of Consequential Damages) of the General Terms, in no event shall our
cumulative liability to you for losses, claims, suits, controversies, breaches or damages for
any cause whatsoever in connection with Voyager transactions exceed the lesser of
$10,000.00 or the Voyager transaction fees paid by you to us for the two months prior to
the action giving arise to the claim.
• Notwithstanding anything in this Agreement to the contrary, our obligation to provide
services to you relating to any Fleet Card will terminate automatically without penalty to
us or the related Card Organization upon the earlier of (i) the termination or expiration
of our agreement with such Card Organization, (ii) at least twenty (20) days prior written
notice by us to you; (iii) your failure to comply with material terms relating to such Fleet
Card transactions, or (iv) written notice, if a Card Organization discontinues its Card.
The special provisions outlined in this Section 36 apply only to those Debit Card
transactions that are processed by a Cardholder entering a PIN unless the transaction is a
network supported PINless transaction. A PlNless transaction is a Debit card transaction
that a merchant submits to us for settlement/funding transactions with neither a PIN nor
Signature. The Services provided, transactions processed and other matters contemplated
under this Section 36 are subject to the rest of this Agreement, as applicable, except to the
extent the terms of this Section 36 directly conflict with another provision of this
Agreement, in which case the terms of this Section 36 will control.
36.1. Debit Card Acceptance. Most, but not all, ATM Cards (Debit Cards) can be
accepted at the point of sale at participating locations. Examine the back of the Debit Card
to determine if the Card participates in a PIN Debit network that you are authorized to
accept. PIN Debit network Mark(s) are usually printed on the back of the Card. If the Debit
Card is valid and issued by a financial institution Issuer participating in a PIN Debit
network, you must comply with the following general requirements for all participating
PIN Debit networks, in addition to the specific requirements of that PIN Debit network:
• You must honor all valid Debit Cards when presented that bear authorized PIN Debit
network Marks.
• You must treat transactions by Cardholders from all Issuers in the same manner.
• You may not establish a minimum or maximum transaction amount for Debit Card
acceptance.
• You may not require additional information, besides the PIN, for the completion of the
transaction unless the circumstances appear suspicious. A signature is not required for
Debit Card transactions.
• You shall not disclose transaction related information to any party other than your agent,
a PIN Debit network, or Issuer and then only for the purpose of settlement or error
resolution.
36.2. Transaction Processing. The following general requirements apply to all Debit
Card transactions:
• All Debit Card transactions must be authorized and processed electronically. There is no
Voice Authorization or Imprinter procedure for Debit Card transactions.
• You may not complete a Debit Card transaction that has not been authorized. If you
cannot obtain an Authorization at the time of sale, you should request another form of
payment from the Cardholder or process the transaction as a Store and Forward or
Resubmission, in which case you assume the risk that the transaction fails to authorize
or otherwise declines. The Cardholder should be instructed to contact the Issuer to find
out why a transaction has been declined.
FN_WF_R_2411 23
• The Debit network used to process your debit transaction will depend upon, among other
things, our own business considerations, the availability of the Debit network at the time
of the transaction and whether a particular Debit Card is enabled for a particular Debit
network. The Debit network used to route your transaction may or may not be the lowest
cost network available. We may, in our sole discretion (i) use any Debit network available
to us for a given transaction (including any of our affiliated PIN Debit networks) and (ii)
add and/or remove Debit networks available to you based on a variety of factors including
availability, features, functionality and our own business considerations.
• You must issue a receipt to the Cardholder upon successful completion of a transaction
and effect PAN Truncation on it.
• You may not manually enter the account number for PIN Debit transactions. Signature
Debit transaction may be key entered if you are unable to swipe the Card. The account
number must be read electronically from the Magnetic Stripe/chip for transactions
authenticated with a PIN. If the Magnetic Stripe/chip is unreadable, you must request
another form of payment from the Cardholder. Do obtain a signature if PIN authentication
is not supported or available.
• Any applicable tax must be included in the total transaction amount for which
Authorization is requested. Tax may not be collected separately in cash.
• YOU ARE RESPONSIBLE FOR SECURING YOUR POS DEVICES AND FOR
IMPLEMENTING APPROPRIATE CONTROLS TO PREVENT EMPLOYEES
OR OTHERS FROM SUBMITTING CREDITS AND VOIDS THAT DO NOT
REFLECT BONA FIDE RETURNS OR REIMBURSEMENTS OF PRIOR
TRANSACTIONS.
36.3. Cash Back From Purchase. You may offer cash back to your customers when
they make a PIN Debit Card purchase. You may set a minimum and maximum amount of
cash back that you will allow. If you are not currently offering this service, your POS device
may require additional programming to begin offering cash back as long as it is supported
by the Debit Network.
36.4. Settlement. You must reconcile your accounts for each location daily and notify
us within 24 hours of any issues.
36.5. Adjustments. An adjustment is a transaction that is initiated to correct a Debit
Card transaction that has been processed in error. For signature debit transactions
(including "no signature" signature debit transactions), both the Cardholder and the card
issuing bank have the right to question or dispute a transaction. If these questions or
disputes are not resolved, a chargeback may occur. You are responsible for all adjustment
and Chargeback fees that may be charged by a Debit network. There are several
reasons for adjustments being initiated:
• The Cardholder was charged an incorrect amount, whether too little or too much.
• The Cardholder was charged more than once for the same transaction.
• A processing error may have occurred that caused the Cardholder to be charged even
though the transaction did not complete normally at the point of sale.
• A Cardholder is disputing the goods or services provided.
All parties involved in processing adjustments and Chargebacks are regulated by time
frames that are specified in the operating rules of the applicable Debit network, The
Electronic Funds Transfer Act, Regulation E, and other applicable law.
If you elect to accept EBT Cards and engage in EBT transactions, the terms and conditions
of this Section 37 shall apply.
EBT transactions are provided to you by Processor and not by Bank. The Services provided,
transactions processed and other matters contemplated under this Section 37 are subject to
the rest of this Agreement, as applicable, except to the extent the terms of this Section 37
directly conflict with another section of this Agreement, in which case the terms of this
Section 37 will control; provided, however, that Bank is not a party to this Agreement
insofar as it relates to EBT transactions, and Bank is not liable to you in any way with
respect to such Services. For the purposes of this section, the words "we," "our" and "us"
refer only to the Processor and not to the Bank.
We offer electronic interfaces to EBT networks for the processing, settlement and switching
of EBT transactions initiated through the use of a state -issued EBT card ("EBT Card") at
your POS Terminal(s) for the provision of United States Department of Agriculture, Food
and Nutrition Service ("FNS"), Supplemental Nutrition Assistance Program ("SNAP") and
Women, Infants and Children Benefits ("WIC Benefits") and/or government delivered Cash
Benefits (Cash Benefits, together with FNS, SNAP and WIC Benefits, collectively are
referred to as the "EBT benefits") to EBT benefit recipients ("EBT customers"), subject to
the terms below.
37.1. Acceptance of EBT Benefits. You agree to accept EBT Cards and provide EBT
benefits to EBT customers through the use of a POS Terminals, PIN pad and printer or
other equipment that meet standards as set- forth in the EBT Rules ("Authorized Terminal")
applicable to such EBT benefits during your normal business hours, in a manner consistent
with your normal business practices and in accordance with the EBT Rules.
You will provide EBT benefits to EBT customers, in accordance with the procedures set
forth in the EBT Rules, in the amount authorized through your Authorized Terminal upon
presentation by an EBT customer of an EBT Card and such EBT customer's entry of a valid
PIN. The "EBT Rules" means (i) all procedures that we establish and provide to you from
time -to -time regarding your acceptance of EBT Cards and provision of EBT benefits to EBT
customers; (ii) the Quest Rules, as amended from time -to -time, issued by the National
Automated Clearing House Association and as approved by the Financial Management
Service of the U.S. Treasury Department, as necessary (and any rules that succeed or replace
the Quest Rules); and (iii) other such laws, rules, regulations and procedures that are
applicable to the acceptance of EBT Cards and the provision of EBT benefits by you under
this Section 37, including without limitation, laws pertaining to delivery of services to EBT
customers and EBT customer confidentiality, the federal Civil Rights Act of 1964,
Rehabilitation Act of 1973, Americans with Disabilities Act of 1990, Clean Air Act, Clean
Water Act, Energy Policy and Conservation Act, Immigration Reform and Control Act of
1986, regulations issued by the Department of Agriculture pertaining to Food Stamp
Program, and, any additional procedures specified by the state regarding lost EBT Cards,
forgotten PINs, discrepancies in benefits authorized and similar matters by providing EBT
customers with information such as telephone numbers and addresses of the state or other
appropriate agencies. The "Food Stamp Program" is the government benefits program
operated under the authority of the Food Stamp Act of 1964.
If the Authorized Terminal fails to print EBT benefit issuance information as approved and
validated as a legitimate transaction, you will comply with the procedures set forth in the
EBT Rules for authorization of EBT benefits in such instance. You are solely responsible for
your provision of EBT benefits other than in accordance with authorizations timely received
from EBT service provider. You will not resubmit any EBT Card transaction except as
specifically permitted by the EBT Rules and procedures applicable to such EBT Card
transaction. You must provide a receipt for each EBT transaction to the applicable EBT
customer.
You will not accept any EBT Card for any purpose other than providing EBT Benefits,
including without limitation accepting an EBT Card as security for repayment of any EBT
customer obligation to you. In the event of any violation of this provision, you will be
obligated to reimburse the state or us for any EBT benefits unlawfully received by either you
or an EBT customer to the extent permitted by law. Cash should never be dispensed for
FNS, SNAP and WIC Benefits.
37.2. Manual EBT Vouchers. In accordance with the procedures set forth in this
Section 37 and the EBT Rules, you will manually accept EBT Cards during periods of time
when your Authorized Terminal is not working or the EBT system in not available; you
will manually provide EBT benefits in the amount authorized through the applicable EBT
service provider to the EBT customers at no cost to the EBT customers upon presentation
by an EBT customer of his/her EBT Card. All manual voucher authorizations must be
cleared on your POS terminal for payment of voucher to be made to you. In addition to any
procedures set forth in the EBT Rules, the following limitations will apply to manual
issuance of FS Benefits by merchant:
I. An authorization number for the amount of the purchase must be received by you from
the applicable EBT service provider while the respective EBT customer is present and before
you provide such EBT customer with any FNS, SNAP and WIC Benefits, or Cash Benefits,
as applicable. You must not attempt to voice authorize a manual EBT transaction if the EBT
customer is not present to sign the voucher. The EBT customer must sign the voucher. A
copy of the voucher should be given to the EBT customer at the time of authorization and
you should retain one copy for your records.
ii. Specified EBT customer, clerk and sales information, including the telephone
authorization number, must be entered properly and legibly on the manual sales draft.
iii. All manual voucher authorizations must be cleared on your Authorized Terminal before
payment of voucher will be made to you. Vouchers must be cleared within 10 Business
Days after the date of applicable voice authorization. Vouchers cannot be cleared by any
manner except by your Authorized Terminal therefore you should never mail vouchers
requesting payment. If a voucher expires before it has been cleared by your Authorized
Terminal for payment, no further action can be taken to obtain payment for the voucher.
N. In the event that, due to EBT host failure, EBT benefit availability for an EBT customer
cannot be determined at the time you request authorization, the maximum authorized
manual transaction and benefit encumbrance will be $40.00 or such other state specific
floor limit as set forth in the most current version of the applicable EBT Rules.
v. Except as specifically provided in the applicable EBT Rules, you will not be reimbursed
and will be solely responsible for a manual transaction when you fail to obtain an
authorization number from the applicable EBT service provider as set forth in this Section
37 or otherwise fail to process the manual transaction in accordance with the EBT Rules.
vi. If you have not received an authorization number in accordance with paragraph 37.1
above, you may not "re -submit" a manual sales draft for payment for the same transaction.
37.3. Acceptance of Cash Benefits. If you agree to accept EBT Cards and to provide
Cash Benefits, you agree to maintain adequate cash on hand to issue EBT service provider
authorized Cash Benefits and will issue such Cash Benefits to EBT customers in the same
manner and to the same extent cash is provided to your other customers. You may not
require, and may not in your advertising suggest, that any EBT customers must purchase
goods or services from you as a condition to receiving Cash Benefits, unless such condition
applies to other customers as well. You may not designate and direct EBT customers to
special checkout lanes restricted to use by EBT customers unless you also designate and
direct other customers to special checkout lanes for Debit Cards or Credit Cards and/or
other payment methods such as checks other than cash.
37.4. Interoperability. If you accept EBT Cards and provide EBT benefits (FNS, SNAP
and WIC Benefits and/or Cash Benefits), you must do so for EBT customers from all states.
FN_WF_R_2411 24
37.5. Required Licenses. If you provide FNS, SNAP and WIC Benefits under this
Agreement, you represent and warrant to us that you are a FNS authorized merchant and
are not currently disqualified or withdrawn from redeeming food stamp coupons or
otherwise disqualified or withdrawn by FNS. You agree to secure and maintain at your own
expense all necessary licenses, permits, franchises, or other authorities required to lawfully
effect the issuance and distribution of EBT benefits under this Agreement, including
without limitation, any applicable franchise tax certificate and non -governmental
contractor's certificate, and covenant that you will not accept EBT Cards or provide EBT
benefits at any time during which you are not in compliance with the requirements of any
EBT Rules.
37.6. Term and Termination. If you are disqualified or withdrawn from the Food
Stamp Program, your authority to issue benefits will be terminated concurrently therewith.
Such disqualification or withdrawal will be deemed a breach of this Agreement with respect
to your authority to issue Cash Benefits and, in the event of such disqualification, we have
the right to immediately terminate the provision of service under this Section 31 or the
Agreement in its entirety. With respect to the issuance of Cash Benefits only, your authority
to issue Cash Benefits may be suspended or terminated immediately at the sole discretion
of us, the state or its EBT service provider, effective upon delivery of a notice of suspension
or termination specifying the reasons for such suspension or termination if there will be W
any suspension, injunction, cessation, or termination of the EBT service provider's authority
to provide EBT services to the state; (ii) failure by you, upon not less than thirty (30) days'
prior written notice, to cure any breach by you of these terms and conditions, including
without limitation, your failure to support the issuance of EBT benefits during your normal
business hours consistent with your normal business practices, your failure to comply with
EBT benefit issuance procedures, your impermissible acceptance of an EBT Card, or your
disqualification or withdrawal from the Food Stamp Program; or (iii) based on a state's or
its EBT service provider's investigation of the relevant facts, evidence that you or any of
your agents or employees are committing, participating in, or have knowledge of fraud or
theft in connection with the dispensing of EBT benefits. If you fail to cure any breach as set
forth above, you may appeal such suspension of termination to the applicable state for
determination in its sole discretion.
In the event that your authority to accept benefits is suspended or terminated by a state or
its EBT service provider, and you successfully appeal such suspension or termination to
the state or its EBT service provider, we shall be under no obligation to reinstate the services
previously provided under this Section 37 or the Agreement, as applicable.
The provision of services under this Section 37 shall terminate automatically if our
agreement or our service provider's agreement with any applicable state's EBT service
provider terminates for any reason.
You will give prompt notice to us if you plan to stop accepting EBT Cards and providing
EBT benefits or if you are unable to comply with the terms of this Section 37.
37.7. Confidentiality of EBT System Information. All information related to EBT
customers and/or the issuance of EBT benefits shall be considered confidential information.
Individually identifiable information relating to an EBT customer or applicant for EBT
benefits will be held confidential and will not be disclosed by you or your directors, officers,
employees or agents, without prior written approval of the applicable state.
You will: (a) implement appropriate measures designed to: (1) ensure the security and
confidentiality of all non-public personal information or materials regarding customers
("NPPI"); (2) protect against any anticipated threats or hazards to the security or integrity
of NPPI; (3) protect against unauthorized access to or use of NPPI that could result in
substantial harm or inconvenience to any customer and (4) ensure the proper disposal of
NPPI; and (b) take appropriate actions to address incidents of unauthorized access to NPPI,
including notification to us as soon as possible.
The use of information obtained by you in the performance of your duties under this
Section 37 will be limited to purposes directly connected with such duties.
37.8. EBT Service Marks. You will adequately display any applicable state's service
Marks or other licensed marks, including the Quest Marks, and other materials supplied by
us (collectively the "Protected Marks") in accordance with the standards set by the
applicable state. You will use the Protected Marks only to indicate that EBT benefits are
issued at your location(s) and will not indicate that we, any state or its EBT service provider
endorse your goods or services. Your right to use such Protected Marks pursuant to this
Agreement will continue only so long as this Section 37 remains in effect or until you are
notified by us, any state or its EBT service provider to cease their use or display. You will
not use the Marks of any EBT service provider without prior written approval from such
EBT service provider.
37.9. Miscellaneous.
37.9.1. Errors. You willfully cooperate with us and any other participants in the EBT
system in the resolution of errors and disputes regarding EBT transactions processed
pursuant to this Section 37. You will promptly notify us of any such errors or disputes.
37.9.2.Issuance Records.
I. You agree to make available such informational materials as may be required by the
state, its EBT service provider or any applicable regulations pertaining to the issuance
of Benefits.
or for such additional period as may be required by the EBT Rules. Records involving
matters in litigation will be kept by you for a period of not less than three (3) years
following the termination of the applicable litigation. Copies of any documents in media
other than paper (e.g., microfilm, etc.) related to this Section 37 may be substituted for
the originals to the extent permitted under applicable EBT Rules and provided that
legible paper copies can be reproduced within a reasonable time after such records are
requested.
iii. You will make all EBT-related records available for audit upon request to representatives
of the state or its EBT service provider, or other authorized state or federal government
agency during normal business hours.
iv. To assure compliance with this Agreement, including without limitation this Section 37,
the state, its EBT service provider, or other authorized state or federal government
agency, will at all times, upon advance notice except in the case of suspected fraud or
other similar activity, have the right to enter, during normal business hours, your
premises to inspect or evaluate any work performed under this Agreement, or to obtain
any other information required to be provided by you or otherwise related to this
Agreement.
37.9.3. Training. You will train and permit your employees to receive training regarding
the issuance of EBT benefits.
37.9.4. Amendments. Notwithstanding anything to the contrary in this Agreement,
if any of these terms and conditions are found to conflict with the EBT Rules or federal or
state policy, these terms and conditions are subject to reasonable amendment by us, a state
or its EBT service provider to address such conflict upon written notice to you and such
amendment shall become effective upon such notice.
37.9.5. State Action. Nothing contained herein shall preclude a state from commencing
appropriate administrative or legal action against you or for making any referral for such
action to any appropriate federal, state, or local agency.
37.9.6. Reference to State. Any references to state herein will mean the state in which
you accept EBT benefits pursuant to this Section 37. If you accept EBT benefit in more than
one state pursuant this Section 37, then the reference will mean each such state severally,
not jointly.
37.9.7. Third Party Beneficiaries. These terms and conditions, do not create, and
will not be construed as creating, any rights enforceable by any person not having any rights
directly under this Agreement, except that the state and its Issuer, as defined in the Quest
Rules, will be deemed third party beneficiaries of the representations, warranties, covenants
and agreements made by you under the Agreement, including without limitation this
Section 37.
If you elect to purchase the Wireless Services from us as indicated on the Application, then
the following terms and conditions of this Section 38, referred to as the "Wireless
Services Terms," shall apply. THE WIRELESS SERVICES ARE BEING SOLD TO YOU
FOR USE IN BUSINESS AND ARE NOT BEING SOLD TO YOU FOR HOUSEHOLD OR
PERSONAL USE. Sale of Wireless Services is made by Processor and not the Bank. The
Services provided, transactions processed and other matters contemplated under this
Section 38 are subject to the rest of this Agreement, as applicable, except to the extent the
terms of this Section 38 directly conflict with another section of this Agreement, in which
case the terms of this Section 38 will control; provided, however, that Bank is not a party
to this Agreement insofar as it relates to Wireless Services, and Bank is not liable to you in
any way with respect to such services. For the purposes of this section, the words "we,"
"our" and "us" refer only to the Processor and not to the Bank.
Through one or more third party vendors ("Wireless Vendor(s)") selected by us in our sole
discretion, we have acquired the right to resell certain wireless data communication services
that use radio base stations and switching offered by certain cellular telephone and data
networks throughout the country (the "Wireless Networks") in order to allow you to
capture and transmit to Processor and Bank certain wireless Card Authorization
transactions or to transmit other communications to our system ("Wireless Services").
If you elect to purchase voice and/or data services directly from a third party provider for
use with the Wireless Equipment as permitted by Processor, you acknowledge and agree
that this Agreement does not address or govern those voice and/or data services or your
relationship with that third party provider, and Servicers are in no way responsible for
providing, maintaining, servicing or supporting such third party voice and/or data services.
38.1. Purchase of Wireless Services. The prices that you will pay for the Wireless
Services are set forth on the Application. In connection with your purchase of Wireless
Services, you will receive access to a certain Wireless Network(s).
• Licenses. You agree to obtain any and all licenses, permits or other authorizations required
by the Federal Communications Commission ("FCC") or any other regulatory authority,
if any, for the lawful operation of Wireless Equipment used by you in connection with
your receipt of Wireless Services. You will promptly provide us with all such information
as we may reasonably request with respect to matters relating to the rules and regulations
of the FCC.
if. You will retain all EBT-related records (including but not limited to manual sales drafts • Wireless Equipment. You agree that in order to access the Wireless Services, you must use
or vouchers) in the manner required by the EBT Rules or otherwise reasonably wireless POS Terminals and accessories approved for use with the Wireless Services by
requested by us for three (3) years following the date of the applicable EBT transaction, Processor from time to time in its sole discretion (the "Wireless Equipment"). If Wireless
FN_WF_R_2411 25
Equipment is purchased by you from us as indicated on the Application, then the terms
of this Agreement apply to your use of such Wireless Equipment.
• Improvements/General Administration. We and the Wireless Vendor(s) reserve the right
to make changes, from time to time, in the configuration of the Wireless Services, Wireless
Networks, Wireless Equipment, Wireless Software, rules of operation, accessibility
periods, identification procedures, type and location of equipment, allocation and
quantity of resources utilized, programming languages, administrative and operational
algorithms and designation of the control center serving you at the particular address. In
addition, we reserve the right to schedule, from time to time, interruptions of service for
maintenance activities.
• Suspension of Wireless Services. We or a Wireless Network may suspend the Wireless
Services to: (a) prevent damages to, or degradation of, our or a Wireless Network's
network integrity that may be caused by a third party; (b) comply with any law,
regulation, court order or other governmental request which requires immediate action;
or (c) otherwise protect us or a Wireless Network from potential legal liability. To the
extent commercially reasonable, we shall give notice to you before suspending the
Wireless Services to you. If not commercially reasonable to give prior notice, we will give
notice to you as soon as commercially practicable thereafter. Availability of the Wireless
Services may vary due to events beyond the control of us or our Wireless Vendors. In the
event of a suspension of the Wireless Services, we or the applicable Wireless Vendor will
promptly restore the Wireless Services after the event giving rise to the suspension has
been resolved.
38.2. Software Licenses. Processor hereby grants to you a non-exclusive, non-
transferable, revocable limited sublicense to use any wireless software (including any
documentation relating to or describing the wireless software) downloaded by you or your
designee from Processor's systems onto the Wireless Equipment in connection with your
purchase and use of the Wireless Services in accordance with the terms of this Agreement,
including this Section 38. Anything in this Agreement to the contrary notwithstanding, we
or certain third parties retain all ownership and copyright interest in and to all Wireless
Software, related documentation, technology, know-how and processes embodied in or
provided in connection with the Wireless Software, and you shall have only a nonexclusive,
non -transferable license to use the Wireless Software in your operation of the Wireless
Equipment for the purposes set forth in this Agreement. Nothing in this Agreement confers
any title or ownership of any such Wireless Software to you or shall be construed as a sale
of any rights in any such Wireless Software to you. You agree to accept, agree to and be
bound by all applicable terms and conditions of use and other license terms applicable to
such Wireless Software. You shall not reverse engineer, disassemble or decompile the
Wireless Software. You shall not give any Person access to the Wireless Software without our
prior written consent. Your obligations under this Section 38.2 shall survive the termination
of this Agreement. You acknowledge that the only right you obtain to the Wireless Software
is the right to use the Wireless Software in accordance with the terms in this Section.
38.3. Limitation on Liability. We shall have no liability for any warranties by any
party with respect to uninterrupted Wireless Services, as set forth in Section 38.10, or for
any Person's unauthorized access to Client's data transmitted through either the Wireless
Equipment or Wireless Services (including the Wireless Software), or Wireless Networks,
regardless of the form of action (whether in contract, tort (including negligence), strict
liability or otherwise). The foregoing notwithstanding, for any other liability arising out of
or in any way connected with these Wireless Services terms, including liability resulting
solely from loss or damage caused by partial or total failure, delay or nonperformance of the
Wireless Services or relating to or arising from your use of or inability to use the Wireless
Services, Processor's, Bank's, and Wireless Vendor(s)' liability shall be limited to your direct
damages, if any, and, in any event, shall not exceed the lesser of the amount paid by you
for the particular Wireless Services during any period of failure, delay, or nonperformance
of the Wireless Services or $50,000.00. In no event shall Servicers, Wireless Vendor(s) or
our respective Affiliates be liable for any indirect incidental, special, consequential or
punitive damages. The remedies available to you under these Wireless Services Terms will
be your sole and exclusive remedies with respect to the Wireless Services.
38.4. Indemnification. In addition to any other indemnifications as set forth in this
Agreement, you will indemnify and hold Servicers, Wireless Vendor(s) and our respective
officers, directors, employees, and Affiliates harmless from and against any and all losses,
claims, liabilities, damages, costs or expenses arising from or related to: (a) the purchase,
delivery, acceptance, rejection, ownership, possession, use condition, liens against, or return
of the Wireless Equipment or the Wireless Equipment (including the Wireless Software),
as applicable; (b) your negligent acts or omissions; (c) any breach by you of any of your
obligations under this Section 38; or (d) any Person's unauthorized access to Client's data
and/or unauthorized financial activity occurring on your Merchant Identification Number
hereunder, except to the extent any losses, liabilities, damages or expenses result from our
gross negligence or willful misconduct.
38.5. Confidentiality. All information or materials which could reasonably be
considered confidential or competitively sensitive that you access from or relate to either
Wireless Vendor(s) or Servicers related to the subject matter of these Wireless Services
Terms will be considered confidential information. You will safeguard our confidential
information with at least the same degree of care and security that you use for your
confidential information, but not less than reasonable care.
38.6. Termination. In addition to any other provision in this Agreement, the Wireless
Services being provided under this Section 38 may terminate:
a) Immediately upon termination of the agreement between us (or our Affiliates) and
Wireless Vendor(s), provided that we will notify you promptly upon our notice or
knowledge of termination of such agreement, provided further that if Wireless
Vendor(s) loses its authority to operate less than all of the Wireless Services or if the
suspension of any authority or non -renewal of any license relates to less than all of the
Wireless Services, then these Wireless Services Terms will terminate only as to the
portion of the Wireless Services affected by such loss of authority, suspension or non -
renewal; or
b) Immediately if either we or our Affiliates or Wireless Vendor(s) are prevented from
providing the Wireless Services by any law, regulation, requirement, ruling or notice
issued in any form whatsoever by judicial or governmental authority (including without
limitation the FCC).
38.7. Effect of Termination. Upon termination of these Wireless Services Terms for
any reason, you will immediately pay to us all fees due and owing to us hereunder. If these
Wireless Services terms terminate due to a termination of the agreement between us or our
Affiliates and Wireless Vendor(s), then we may, in our sole discretion, continue to provide
the Wireless Services through Wireless Vendor(s) to you for a period of time to be
determined as long as you continue to make timely payment of fees due under these
Wireless Services Terms.
38.8. Third Party Beneficiaries. Wireless Vendor(s) are third party beneficiaries of
these Wireless Services Terms and may enforce its provisions as if a party hereto.
38.9. Other Applicable Provisions. You also agree to be bound by all other terms
and conditions of this Agreement.
38.10. Disclaimer. Wireless Services use radio transmissions, so Wireless Services can't
be provided unless your Wireless Equipment is in the range of one of the available Wireless
Networks' transmission sites and there is sufficient network capacity available at that
moment. There are places, particularly in remote areas, with no service at all. Weather,
topography, buildings, your Wireless Equipment, and other conditions we don't control
may also cause failed transmissions or other problems. PROCESSOR, BANK, AND
WIRELESS VENDOR(S) DISCLAIM ALL REPRESENTATIONS AND WARRANTIES
RELATING TO WIRELESS SERVICES. WE CANNOT PROMISE UNINTERRUPTED OR
ERROR -FREE WIRELESS SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE
ANY WARRANTIES ON OUR BEHALF.
Clover Security Plus consists of a POS security monitor, the TransArmor Data Protection
service, and tools that you can use to help you meet your PCI DSS compliance obligations.
Each of these services is described in more detail below. Clover Security Plus is provided
to you by Processor and not by Bank. Clover Security Plus is available only for Level 3 and
Level 4 merchants, as defined by the Payments Organizations. Clover Security Plus is not
available for Level 1 or Level 2 merchants.
39.1. The POS security monitor offers you monitoring, scanning, and anti -virus software
services for your point of sale computer systems. The TransArmor Data Protection service
is described in Sections 39.14 and 39.15.
39.2. Scanning Authority; Scanning Obligations. You represent and warrant that
you have full right, power, and authority to consent for Clover Security Plus to scan for
vulnerabilities in the IP address and/or URL and/or domain names identified to us by you
for scanning, whether electronically or by any other means, whether during initial
enrollment or thereafter. If applicable, you shall obtain all consents and authorizations from
any third parties necessary for us or our vendors to perform the Clover Security Plus
services, including, without limitation, third party data centers, co -locations and hosts. We
will not be required to execute agreements with any such third parties. You agree to defend,
indemnify and hold us and our vendors harmless from any third party claim that such
access was not authorized. You may use Clover Security Plus and portals only to scan IP
addresses, URLs and domain names owned by and registered to you. You understand that
your failure to provide a complete list of and complete access to your IP addresses will
significantly impair the scanning services and may result in incomplete or inaccurate
results. You agree that the Clover Security Plus services hereunder, including without
limitation their functionality and contents, constitute confidential information, and your
use and/or access to the Clover Security Plus is subject to the terms of confidentiality set
forth in this Agreement.
39.3. Data Collection. In the course of providing the Clover Security Plus, we may
collect information relating to activities on your network (the "Data") including, but not
limited to: network configuration, TCP/IP packet headers and contents, log files, malicious
codes, and Trojan horses. We retain the right to use the Data or aggregations thereof for any
reasonable purpose.
39.4. Data Protection; Responsibilities of Client. Data Protection applies only to
card transactions sent from you to us for authorization and settlement pursuant to the
Agreement, and specifically excludes electronic check transactions. You are responsible to
comply with the following regarding your use of Data Protection:
(a) Data Protection can only be used with an eligible POS device, gateway, interactive voice
response system, or similar system or equipment sale device, gateway, that is certified
by us for use with Data Protection. If you are uncertain whether your equipment is
eligible or certified, please contact us. It is your responsibility to ensure that you have
eligible equipment in order to use Data Protection.
FN_WF_R_2411 26
(b) You must demonstrate and maintain your current PCI DSS compliance certification.
Compliance must be validated either by a Qualified Security Assessor (QSA) with
corresponding Report on Compliance (ROC) or by successful completion of the
applicable PCI DSS Self -Assessment Questionnaire (SAQ) or Report on Compliance
(ROC), as applicable, and if applicable to your business, passing quarterly network
scans performed by an Approved Scan Vendor, all in accordance with card organization
rules and PCI DSS. Use of the Data Protection will not, on its own, cause you to be
compliant or eliminate your obligations to comply with PCI DSS or any other Card
Organization Rule. You must also ensure that all third parties and software that you use
for payment processing comply with the PCI DSS.
(c) You must deploy Data Protection (including implementing any upgrades to such service
within a commercially reasonable period of time after receipt of such upgrades)
throughout your systems including replacing existing Card numbers on your systems
with Tokens. Full Card numbers must never be retained, whether in electronic form or
hard copy.
(d) You must use the Token in lieu of the Card number for ALL activities subsequent to
receipt of the authorization response including, settlement processing, retrieval
processing, chargeback and adjustment processing and transaction reviews.
(e) If you send or receive batch files containing completed Card transaction information
to/from us, you must use the service provided by us to enable such files to contain only
Tokens or truncated information.
W You must use truncated report viewing and data extract creation within reporting tools
provided by us.
(g) You are required to follow rules or procedures we may provide to you from time to time
regarding your use of Data Protection. We will provide you with advance written notice
of any such rules or procedures or changes to such rules or procedures.
(h) You will use only unaltered version(s) of Data Protection and will not use, operate or
combine Data Protection or any related software, materials or documentation, or any
derivative works thereof with other products, materials or services in a manner
inconsistent with the uses contemplated in this section.
(i) You will promptly notify us of a breach of any these terms.
39.5. Tokenization Limited Warranty. Subject to the terms of this Agreement, we
(i) warrant that each token returned to you through Data Protection cannot be used to
initiate a financial sale transaction by an unauthorized entity/person outside your point of
sale systems and facilities where you process and/or store transaction data (the "Limited
Warranty"); and (ii) agree to indemnify and hold you harmless from direct damages,
including third party claims, resulting from our breach of the Limited Warranty. This
express remedy for our breach of the Limited Warranty constitutes our entire liability and
your sole and exclusive remedy for our breach of the Limited Warranty.
The Limited Warranty is void if (a) you use Data Protection in a manner not contemplated
by, or you are otherwise in violation of, this Agreement or any other agreement relating to
Cards eligible for Data Protection; (b) you are grossly negligent or engage in intentional
misconduct; or (c) you no longer have a processing relationship with us.
39.6. Disclaimer, Clover Security Plus Does Not Guarantee Compliance or Security.
39.6.1. USE OF CLOVER SECURITY PLUS, SOFTWARE OR ANY EQUIPMENT
(INCLUDING ANY SERVICES, SOFTWARE OR EQUIPMENT PROVIDED BY OR
THROUGH A THIRD PARTY) IS AT YOUR OWN RISK AND TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW THE CLOVER SECURITY PLUS,
EQUIPMENT AND ANY SOFTWARE IS PROVIDED "AS IS" AND WE DISCLAIM ALL
REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU OR
ANY OTHER PERSON, INCLUDING ANY WARRANTIES REGARDING QUALITY,
SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THAT
THE CLOVER SECURITY PLUS, EQUIPMENT OR ANY SOFTWARE WILL OPERATE
UNINTERRUPTED OR ERROR FREE OR THAT THE CLOVER SECURITY PLUS,
EQUIPMENT OR SOFTWARE ARE SECURE, FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS, OR DO NOT INFRINGE THE RIGHTS OF ANY PERSON.
39.6.2. YOU MUST COMPLY WITH ALL RULES OR PROCEDURES RELATING TO
CLOVER SECURITY PLUS (OR ANY COMPONENT OF CLOVER SECURITY PLUS) THAT
WE GIVE YOU FROM TIME TO TIME. YOU MUST ALSO IMPLEMENT ALL UPDATES TO
CLOVER SECURITY PLUS WITHIN A REASONABLE PERIOD OF TIME AFTER YOU
RECEIVE THEM. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP AND/OR
OTHERWISE PROTECTING YOUR DATA, SYSTEMS, AND SERVICE.
39.6.3. Use of Clover Security Plus does not (a) guarantee compliance with any laws,
Rules, or applicable standards (including the PCI DSS), (b) affect your obligation to comply
with laws, Rules, and applicable standards (including the PCI DSS), or (c) guarantee
protection against a Data Incident. Your use of Clover Security Plus involves inherent risks,
including system performance, availability, and data corruption. We make no promise, and
disclaim all warranties of any kind, that the use of Clover Security Plus will detect all
vulnerabilities on your system, or that our vulnerability assessments, suggested solutions,
information, or advice is error -free or complete.
39.7. Intellectual Property Rights.
39.7.1. All right, title, and interest in and to all confidential information and intellectual
property related to the Clover Security Plus (including the Marks, all Software , the content
of any materials, web screens, layouts, processing techniques, procedures, algorithms, and
methods and any updates, changes, alterations, or modifications to or derivative works
from such intellectual property), owned, developed or licensed by us prior to, during the
term of, or after this Agreement, or employed by us in connection with the Clover Security
Plus, shall be and remain, as among the Parties or our Affiliates', our vendors' or our
licensors' (as applicable) sole and exclusive property, and all right, title and interest
associated with the Clover Security Plus, Equipment and Software not expressly granted by
us in this Agreement are deemed withheld. You may not use our Marks in any manner,
including in any advertisements, displays, or press releases, without our prior written
consent.
39.7.2. You may not, nor may you permit any third party to do any of the following: (a)
decompile, disassemble, reverse engineer, or otherwise attempt to reconstruct or discover
by any means any source code, underlying ideas or algorithms of the Clover Security Plus,
Software or Equipment (or any part), except to the extent that such restriction is expressly
prohibited by law; (b) modify, translate, or alter in any manner, the Clover Security Plus,
Software or Equipment (or any part) or the Marks; (c) create derivative works of or based
on the Clover Security Plus (or any part), Software or the Marks; (d) except for backup
and archival purposes, directly or indirectly copy the Clover Security Plus or any Software
(or any part); (e) republish, upload, post, transmit, disclose, or distribute (in any format)
the Clover Security Plus or Software (or any part) except as permitted in this Agreement;
or (f) remove, relocate, or otherwise alter any proprietary rights notices from the Clover
Security Plus, Software or Documentation (or any part) or the Marks.
39.7.3. If we provide you with copies of or access to any Software or Documentation,
unless otherwise expressly stated in writing, that Software and Documentation is provided
on a personal, non-exclusive, non -transferable, non -assignable, revocable limited license for
the period of your subscription to the applicable Clover Security Plus service and solely for
you to access and use the Software and Documentation to receive the relevant Clover
Security Plus service for its intended purpose on systems owned or licensed by you.
Software can only be used with certain computer operating systems and it is your
responsibility to ensure that you have the appropriate hardware and software to use the
Software.
39.7.4. You shall not take any action inconsistent with the stated title and ownership in
this Section 39. You will not file any action, in any forum that challenges the ownership of
any part of the Clover Security Plus or any software, materials or Documentation. Failure
to comply with this provision will constitute a material breach of this Agreement. We have
the right to immediately terminate your access to and use of the Clover Security Plus in the
event of a challenge by you.
39.7.5. If you are acquiring any of the Clover Security Plus services on behalf of any part
of the United States Government (Government): any use, duplication, or disclosure by the
Government is subject to the restrictions set forth in subparagraphs (a) through (d) of the
Commercial Computer Software -Restricted Rights clause at FAR 52.227-19 when
applicable, or in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013, and in similar clauses in the NASA FAR
Supplement; (b) we are the contractor/manufacturer, with the address set forth in this
Agreement; and (c) any use, modification, reproduction, release, performance, display or
disclosure of Clover Security Plus and/or the accompanying documentation by the
Government or any of its agencies shall be governed solely by the terms of this Agreement
and shall be prohibited except to the extent expressly permitted by this Agreement.
39.8. Software Updates, Maintenance and Changes.
39.8.1. We may perform maintenance on Software or Clover Security Plus which may
result in service interruptions, delays, or errors. We will not be liable for any such
interruptions, delays, errors, or bugs. You agree that we may contact you in order to assist
you with the Software or Services and obtain information needed to identify and fix any
errors. We may, at our discretion, release enhancements, improvements or other updates to
any Software, or otherwise make any changes to the Clover Security Plus (or any part).
39.8.2. You acknowledge and understand that certain Software can automatically install,
download, and/or deploy updated and/or new components, which may include a new
version of the Software itself. You shall not, in any event or in any manner, impede the
update process. You agree to assume full responsibility and indemnify us for all damages and
losses, of any nature, for all adverse results or third party claims arising from your impeding
the update process.
39.9. Accessing Services via the internet or third parties. You agree that we shall not
be liable to you for any claims, damages, losses, obligations, costs or expenses or other
liability arising directly or indirectly from or otherwise concerning (a) any termination,
suspension, delay or disruption of service (including billing for a service) by the internet,
any common carrier or any third party service provider; (b) any failure, disruption or
malfunction of the Clover Security Plus, the internet, or any communications network,
facility or equipment beyond our or a third party's reasonable control, whether or not
attributable to one or more common carriers; or (d) any failure to transmit, obtain or collect
data or for human, machine or software errors or faulty or erroneous input by you.
39.10. Access and Use of Services.
39.10.1. Unless we otherwise agree in writing, the Clover Security Plus shall be for your
internal business use in the United States and US territories or possessions only.
39.10.2. You shall not and shall not permit any third party to: (a) access or attempt to
access any of the Clover Security Plus service that is not intended to be available to you;
(b) access or use (in any format) the Clover Security Plus (or any part) through any time-
sharing service, service bureau, network, consortium, or other means; (c) without our
FN_WF_R_2411 27
advanced written consent, use, ship or access TransArmor (or any part) outside or from
outside of the United States; (d) perform or attempt to perform any actions that would
interfere with the proper working of any part of the Clover Security Plus, prevent access to
or use of any of the Clover Security Plus by other users, or in our reasonable judgment,
impose a large load on our infrastructure, network capability or bandwidth; or (e) use the
Clover Security Plus (or any part) except as permitted in this Agreement.
39.10.3. We have the right to rely on user names, password and other sign on
credentials/access controls for the Clover Security Plus or any Software (including
Federated Single Sign -on credentials) provided or approved by us to authenticate access to,
and use of, the Services and any Software.
39.10.4. Your use of the Clover Services is governed by Clover's Terms and Conditions of
Use, which are available at https://clover.com/terms and Clover's Privacy Policy available
at httl2s://www.clover.com/privacy_12olicy.
39.11. Indemnification. In addition to other indemnifications provided in this
Agreement, you agree to indemnify and hold us, our Affiliates and third party service
providers harmless from and against all losses, liabilities, damages and expenses arising
from (a) your use of the Clover Security Plus, including any Software or Equipment
provided under this Agreement; or (b) any other person's authorized or unauthorized access
and/or use of the Clover Security Plus (or any part), Software or Equipment, whether or
not using your unique username, password, or other security features.
39.12. Liability Waiver.
39.12.1. Subject to your subscribing to the entire Clover Security Plus bundle and to the
terms of this Agreement, we agree to waive liability that you have to us under this
Agreement for Security Event Expenses resulting from a Data Incident first discovered by
you or us while you are receiving and utilizing the Clover Security Plus (the "Liability
Waiver").
39.12.2. The maximum amount of Liability Waiver for all Data Incident Expenses arising
out of or relating to your Data Security Events first discovered during any Program Year
regardless of the number of such Data Security Events is as follows:
a) $100,000.00 maximum per each MID you have; and
b) $500,000 aggregate maximum for all of your MID's.
39.12.3. In addition to Section 39.12.2., the maximum amount of Liability Waiver during
any TransArmor Program Year for EMV Upgrade Costs is further limited as follows:
a) $10,000 maximum per each MID you have; and
b) $25,000.00 aggregate maximum for all of your MID's.
These limitations apply during each twelve-month period from June 1 through May 31
regardless of the number of Data Incidents you may experience.
39.12.4. All Data Incident Expenses resulting from the same, continuous, related or
repeated event or facts will be deemed to arise out of one Data Incident for purposes of
these limits. The Liability Waiver is available only while you are using and paying for Clover
Security Plus.
39.12.5. The Liability Waiver will not apply to any of the following: (a) any Data Incident
that began before you started using Clover Security Plus or that is reported to us after you
stopped using Clover Security Plus; (b) any fines or assessments against you that are not
the direct result of a Data Incident; (c) any repeated Data Incidents, unless between the
repeated events a qualified security assessor certified you as PCI-compliant; (d) any routine
or recurring expenses for security assessments, regulatory examinations, or compliance
activities; (e) any Data Incident that occurs during any period of time that (1) a Payments
Organization has categorized you as a Level 1 or Level 2 merchant, or (2) you have
processed more than 6 million transactions during the 12-month period before the Data
Incident; (f) any expenses (other than Data Incident Expenses) incurred to bring you into
compliance with the PCI DSS or a similar security standard; or (g) any Data Incident
Expenses that arise out of an uncontrollable event or any intentional, reckless, or grossly
negligent misconduct on your part.
39.13. Export Compliance
39.13.1. You agree not to export or re-export any Software or Equipment or any
underlying information except in full compliance with all applicable laws and regulations.
39.13.2. None of the Software or Equipment or any underlying information may be
downloaded or otherwise exported or re-exported (a) to any country to which the United
States has embargoed goods (or any national or resident thereof); (b) to anyone on the
United States Treasury Department's list of Specially Designated Nationals or the United
States Commerce Department's Table of Deny Orders; or (c) in any manner not in full
compliance with the requirements of the United States Bureau of Industry and Security and
all applicable Export Administration Regulations.
39.13.3. If you have rightfully obtained Software or Equipment or any underlying
information outside of the United States, you agree not to re-export the same except as
permitted by the laws and regulations of the United States and the laws and regulations of
the jurisdiction in which you obtained it. You warrant that you are not located in, under
the control of, or a national or resident of any such country or on any such list.
39.14. Definitions:
(a) Card Organization Assessment means a monetary assessment, fee, fine or penalty
levied against you or us by a Card Organization as the result of (i) a Data Security Event
or (ii) a security assessment conducted as the result of a Data Security Event; provided,
that The Card Organization Assessment shall not exceed the maximum monetary
assessment, fee, fine or penalty permitted upon the occurrence of a Data Security Event
by the applicable rules or agreement in effect as of the inception date of this Agreement
for such Card Organization;
(b) Cardholder Information means the data contained on a Card, or otherwise
provided to Client, that is required by the Card Organization or us in order to process,
approve and/or settle a Card transaction;
(c) Card Replacement Expenses means the costs that the we or you are required to
pay by the Card Organization to replace compromised Cards as the result of (i) a Data
Security Event or (ii) a security assessment conducted as the result of a Data Security
Event;
(d) Data Protection is a Clover Security Plus service that provides encryption of
cardholder data at your payment environment and replaces the data with a token or
randomly generated number;
(e) Clover Security Plus is the suite of security services provided by us and known as
TransArmor.
(f) Data Security Event means the actual or suspected unauthorized access to or use
of Cardholder Information, arising out of your possession of or access to such
Cardholder Information, which has been reported (i) to a Card Organization by you or
us or (ii) to you or us by a Card Organization. All Security Event Expenses and Post
Event Services Expenses resulting from the same, continuous, related or repeated event
or which arise from the same, related or common nexus of facts, will be deemed to arise
out of one Data Security Event;
(g) Documentation means any documents, instructions, web screen, layouts or any
other materials provided by us relating to the Software or the Clover Security Plus;
(h) Equipment means equipment rented to or purchased by you under this Agreement
and any documents setting out additional terms on which Equipment is rented to or
purchased by you;
(i) EMV Upgrade Costs means cost to upgrade payment acceptance and processing
hardware and software to enable you to accept and process EMV-enabled Card in a
manner compliant with PCI Data Security Standards;
(j) Forensic Audit Expenses means the costs of a security assessment conducted by
a qualified security assessor approved by a Card Organization or PCI Security Standards
Council to determine the cause and extent of a Data Security Event;
(k) Liability Waiver has the meaning as set forth in Section 39.12.1 above;
(1) Marks means the names, logos, emblems, brands, service marks, trademarks, trade
names, tag lines or other proprietary designations;
(m) Post Event Services Expenses means reasonable fees and expenses incurred by
us or you with our prior written consent, for any service specifically approved by us in
writing, including, without limitation, identity theft education and assistance and credit
file monitoring. Such services must be provided by or on behalf of us or you within
one (1) year following discovery of a Data Security Event to a Cardholder whose
Cardholder Information is the subject of that Data Security Event for the primary
purpose of mitigating the effects of such Data Security Event;
(n) Program Year means the period from November 1st through October 31st of each
year;
(o) Security Event Expenses means Card Organization Assessments, Forensic Audit
Expenses and Card Replacement Expenses. Security Event Expenses also includes EMV
Upgrade Costs you agree to incur in lieu of a Card Organization Assessment;
(p) Software means all software, computer programs, related documentation, technology,
know-how and processes embodied in the Equipment (i.e. firmware) or otherwise
provided to you under this Agreement. For the avoidance of doubt, the term Software
shall not include any third party software available as part of a service provided from
someone other than us or our vendors or which may be obtained by you separately
from the Clover Security Plus (e.g. any applications downloaded by you through an
application marketplace); and
(q) TransArmor PCI is a Clover Security Plus service that provides access to online PCI
DSS Self -Assessment Questionnaires (SAQ) to validate PCI data standards.
TransArmor Data Protection Service
39. IS. The TransArmor Data Protection service encrypts cardholder data at the point of
transaction and replaces it with a unique identifier (a token) that is returned with the
authorization response. You must use the token you receive with the authorization response
instead of the card number for all other activities associated with the transaction, including
settlement, retrieval, chargeback, or adjustment processing as well as transaction reviews.
If you fully deploy and use the TransArmor Data Protection service, the token returned to
you with the authorization response cannot be used to initiate a financial sale transaction
by an unauthorized person outside your point of sale systems or the systems where you
store your transaction data. The TransArmor Data Protection service can only be used with
a point of sale device, gateway, or service that we have certified as being eligible for the
TransArmor Data Protection service. The TransArmor Data Protection Service is provided
to you by Processor and not by Bank.
FN_WF_R_2411 28
39.16. Use of the TransArmor Data Protection Service does not (a) guarantee compliance
with any laws, Rules, or applicable standards (including the PCI DSS), (b) affect your
obligation to comply with laws, Rules, and applicable standards (including the PCI DSS),
or (c) guarantee protection against a Data Incident.
at least thirty (30) days prior written notice. We may suspend or terminate your access to
the Services without prior notice, with or without cause. Regardless of the reason for
termination, you shall be responsible for the payment of all fees due up to and including
the effective date of termination.
If you elect to utilize the Payeezy Gateway Services, the following additional terms and
conditions of this Section 40 shall apply.
The Payeezy Gateway Services are provided to you by Processor and not Bank. Bank is not
a party to this Agreement insofar as it applies to the Payeezy Gateway Services, and Bank
is not liable to you in any way with respect to such services. For the purposes of this Section
40, the words "we," "our" and "us" refer only to the Processor and not the Bank.
The Payeezy Gateway Services provided and other matters contemplated under this Section
40 are subject to the rest of this Agreement, as applicable, except to the extent the terms of
this Section 40 directly conflict with another provision of this Agreement, in which case the
terms of this Section 40 will control.
40.1. Definitions. Capitalized terms used in this Section 40 shall have the meaning
given as defined in this Section or as defined in the Glossary or elsewhere in this Agreement.
Claim means any arbitration award, assessment, charge, citation, claim, damage, demand,
directive, expense, fine, interest, joint or several liability, lawsuit or other litigation, notice,
infringement or misappropriation of any Intellectual Property Right or violation of any law,
and any consequential, indirect, special, incidental or punitive damages and any attorney's
fees and expenses incurred in connection therewith. For purposes of the foregoing Claim
definition, a Claim shall be considered to exist even though it may be conditional,
contingent, indirect, potential, secondary, unaccrued, unasserted, unknown, unliquidated,
or unmatured.
Confidential Information means the Payeezy Gateway Services, Documentation, oper-
ational procedures, the terms and conditions of this Section 40 (including any schedule,
exhibit or addendum), pricing or other proprietary business information, and any other
information provided to you by us, whether or not such information is marked as
confidential; provided, however, that Confidential Information will not include information
that: (a) is or becomes generally known to the public through no fault of yours; (b) was
lawfully obtained by you from a third party free of any obligation of confidentiality; (c)
was already in your lawful possession prior to receipt thereof, directly or indirectly, from
the disclosing party; (d) is independently developed by you without the use of the
Confidential Information; (e) is disclosed with our express written permission; or (f) is
disclosed pursuant to a lawful court or governmental order, provided you provide us with
prompt prior written notice of any proceeding that may involve such an order, and an
opportunity to contest any disclosure at such proceeding.
Customer means your customer who would like to provide payment for your goods or
services.
Documentation means any and all manuals and other written materials in any form
provided for use with the Software, as amended by us from time to time, the terms of which
are incorporated in this Section 40 as if fully set forth herein.
Intellectual Property Rights means any and all patents, copyrights, trademarks, trade
secrets, service marks, and any other intellectual property rights, and any applications for
any of the foregoing, in all countries in the world.
Merchant Account shall mean an account set up for a merchant that requires a card
processor, bank, merchant ID, terminal ID, merchant identification number, or otherwise
named unique merchant number. Multiple physical or virtual storefronts that process
transactions under the same unique merchant number shall be deemed as one (1) Merchant
Account.
Payeezy Gateway Services or Services means the products or services offered
through the Platform including, but, not limited to payment processing services such as
authorization of transactions to the appropriate payment processing network or third party
service provider, transaction responses (approved, declined), and the detailed reporting of
those transactions, and all related and applicable Software.
Platform means our operated, or approved, electronic payment platform(s) and/or
gateway(s) (also referred to as the "Payeezy Gateway") through which the payment Services
contemplated under this Section 40 are provided.
Software means all applications, protocols, software components and other interfaces
and software provided by us to you pursuant to this Section 40, and any and all Updates.
Updates means an embodiment of the Software that provides enhancements and/or
improvements.
Your Systems means any web site(s) or interfaces to the Services that are operated or
maintained by you or on your behalf through which transactions are submitted for
processing, and all your other associated systems.
40.2. Fees. Client shall pay Processor the fees for the Payeezy Gateway Services as set
forth on the Application. A separate account with us for Payeezy Gateway Services shall be
required for each separate Merchant Account held by you.
40.3. Term; Termination. The Payeezy Gateway Services shall commence as of the
effective date of this Agreement and shall remain in effect until terminated by either party
as provided herein. Either party may terminate these Services upon giving the other party
40.4. License Grant.
40.4.1. License. Subject to the terms and conditions of this Agreement (including
additional rights and licenses granted in the Documentation), we hereby grant you and
you hereby accept a nonsublicensable, royalty free, non-exclusive, nontransferable,
revocable limited license to use the Services, during the term of this Agreement, for the
sole and limited purpose of submitting payment transactions to us for processing, and
otherwise using our Services as set forth herein. For clarity, all references to Services in this
Agreement shall include the applicable Software.
40.4.2. Documentation License. Subject to the terms and conditions of this
Agreement, we hereby grant, and you hereby accept, a nonsublicensable, royalty free, non-
exclusive, non -transferable, revocable limited license to use the Documentation during the
term of this Agreement for the sole and limited purpose of supporting your use of the
Services. You shall strictly follow all Documentation provided to you, as it may be amended
from time to time by us, in our discretion. To the extent that there is any conflict between
the Documentation and the terms of Agreement, the terms of this Section 40 shall govern
and control.
40.4.3. Use Restrictions. You acknowledge that the Services and Documentation
constitute our intellectual property, therefore, you shall not, and shall not cause or permit
any third party to: (i) use the Services in any way, other than in accordance with this
Agreement or the Documentation or as otherwise instructed by us in writing; (ii) use the
Services or Documentation, either directly or indirectly, for benchmarking purposes or to
develop any product or service that competes with the products and services provided
under this Section 40; (iii) disassemble, decompile, decrypt, extract, reverse engineer or
modify the Services, or otherwise apply any procedure or process to the Services in order
to ascertain, derive, and/or appropriate for any reason or purpose, the source code or source
listings for the Services or any algorithm, process, procedure or other information contained
in the Services, except as otherwise specifically authorized in accordance with this Section
40; (iv) provide the Services or Documentation to any third party, other than to your
authorized employees and contractors who are subject to a written confidentiality
agreement, the terms of which are no less restrictive than the confidentiality provisions of
the Agreement; (v) use, modify, adapt, reformat, copy or reproduce the Services or
Documentation or any portion thereof, except as is incidental to the purposes of this Section
40, or for archival purposes (any copies made hereunder shall contain all appropriate
proprietary notices); (vi) rent, lease, upload, assign, sublicense, transfer, distribute, allow
access to, or time share the Services or Documentation; (vii) circumvent or attempt to
circumvent any applicable security measures of the Services; (viii) attempt to access or
actually access portions of the Platform or Services not authorized for your use; and/or (ix)
use the Services in any unlawful manner or for any unlawful purpose.
40.4.4. Updates. From time to time we may, at our discretion, release Updates or modify
the Software. In the event we notify you of any such Update, you shall integrate and install
such Update into Your Systems within thirty (30) days of your receipt of such notice. You
acknowledge that failure to install Updates in a timely fashion may impair the functionality
of the Platform or any of our Services provided hereunder. We will have no liability for
your failure to properly install the most current version of the Software or any Update, and
we will have no obligation to provide support or Services for any outdated versions.
40.4.5. Licensors. The licenses granted hereunder may be subject to other licenses
currently held by us or our subcontractors. Should any license held by us to certain
technology or software be terminated or suspended, the corresponding license(s) granted
to you hereunder may also be terminated or suspended in our sole and absolute discretion.
You acknowledge and agree to such potential termination or suspension and hereby waive
any and all damages, whether actual, incidental or consequential resulting therefrom.
40.4.6. Export Compliance. You agree not to export or re-export the Software or any
underlying information or technology except in full compliance with all applicable laws and
regulations. In particular, but without limitation, none of the Software or underlying
information or technology may be downloaded or otherwise exported or re-exported (i) to
any country to which the United States has embargoed goods (or any national or resident
thereof); (ii) to anyone on the United States Treasury Department's list of Specially
Designated Nationals or the United States Commerce Department's Table of Deny Orders;
or (iii) in any manner not in full compliance with the requirements of the United States
Bureau of Industry and Security and all applicable Export Administration Regulations. If
you have rightfully obtained the Software outside of the United States, you agree not to re-
export the Software except as permitted by the laws and regulations of the United States and
the laws and regulations of the jurisdiction in which you obtained the Software. You warrant
that you are not located in, under the control of, or a national or resident of any such
country or on any such list.
40.4.7. Federal Acquisition Regulations. If you are acquiring the Software on
behalf of any part of the United States Government (the "Government"), the following
provisions apply: Any use, duplication, or disclosure by the Government is subject to the
restrictions set forth in subparagraphs (a) through (d) of the Commercial Computer
Software -Restricted Rights clause at FAR 52.227-19 when applicable, or in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-
7013, and in similar clauses in the NASA FAR Supplement. We are the
FN_WF_R_2411 29
contractor/manufacturer, with the address set forth below. Any use, modification,
reproduction, release, performance, display or disclosure of the Software and/or the
accompanying documentation by the Government or any of its agencies shall be governed
solely by the terms of this Agreement and shall be prohibited except to the extent expressly
permitted by the terms of this Section 40.
40.4.8. Return/Destruction. Upon termination or expiration of this Agreement, all
licenses granted hereunder shall immediately terminate, and within five (5) days thereof,
you shall either return to us or destroy the Software and the Documentation, and shall so
certify to us in writing.
40.4.9. No other Licenses. Except as expressly provided above, no license for any
patents, copyrights, trademarks, trade secrets or any other Intellectual Property Rights,
express or implied, are granted hereunder.
40.4.10. Use of Transaction Data. As permitted by applicable law and regulations,
we reserve the right to copy and distribute to third parties, any information associated with
your use of the Services or your activities on the Platform.
40.5. Platform Matters
40.5.1. Integration with Your Systems. While we provide Software to you, you
acknowledge that the Software itself is insufficient to allow Your Systems to function with
the Platform. Programming, development and maintenance of Your Systems and their
functionality are your sole responsibility. You have the sole responsibility to select and
employ any competent programming agent(s) to accomplish the programming required to
make Your Systems function correctly with the Platform and the payment services
contemplated hereunder ("Integration"). You shall be responsible for all technical support
for Your Systems and Integration related issues. You agree that you will use commercially
reasonable efforts to complete the Integration as soon as possible. You will be responsible
for all of your own development and implementation costs associated with such Integration.
Notwithstanding any other provision of this Section 40, you acknowledge that unless and
until you complete the Integration, no Services need be provided by us to you pursuant to
this Agreement, except as otherwise specifically provided in Section 40.5.2 below. In
addition, you acknowledge and agree that, even if you have completed Integration, if you
have not entered into a valid merchant processing agreement with an authorized bank card
processor, you cannot receive the Services through the Platform.
40.5.2. Set -Up Assistance Services. Subject to Section 40.5.1 above, upon your
request to us, and upon payment of any applicable Fees, we will provide you with set-up
services to assist with the Integration.
40.5.3. Shut Downs. We reserve the right, from time to time, without prior notice, to
shut down and restart the Platform for maintenance and/or software upgrades for
reasonable time periods of one minute or more.
40.5.4. Orders by Customers. You are solely responsible for accepting, processing,
and filling any orders for purchases by your Customers, and for handling any inquiries
arising therefrom. You shall use the highest standards in the industry in responding to
complaints by Customers. We are not responsible or liable for any unauthorized access to
your data or Your Systems by any means or device.
40.5.5. Suspension of Access to the Platform and Services. We may suspend
your access to the Platform and Services, without prior notice, with cause. For purposes of
this Section 40 the term "cause", in addition to cause as defined under the Agreement, shall
mean that significant activity by you has been detected (which excludes a high volume of
transactions) or the security or integrity of the Platform is materially compromised. We
will make commercially reasonable efforts to provide prior notification to you of any such
proposed suspension and provide you with a reasonable opportunity to cure, provided just
you (and no other user) are affected, and provided such cure is allowed by the applicable
law or the Card Organization Rules. If prior notification to you is not possible because such
significant activity or security issue would materially and adversely affect other users of
the Platform and Services, then we will provide notice of such suspension as promptly as
possible thereafter with detailed information regarding the suspected fraudulent activity
or security issue, as well as any other information that can assist you with identifying the
root cause of the problem responsible for such suspension. Upon a determination by us
that you are not responsible for the fraudulent activity or security issue resulting in the
suspension or any security threat as abated, the Services and your license to the Software
shall be promptly re -activated and the Services under this Section 40 shall recommence.
Regardless of the reason for such suspension, you shall be responsible for the payment of
all fees due up to and including the effective date of the suspension.
40.6. Security of Information. We will use commercially reasonable efforts to
maintain the security of the Services and the Platform. You will use commercially reasonable
efforts to maintain the security of Your Systems. Such steps by you will be taken at your sole
cost and expense, and shall include, without limitation: (i) creating firewalls to protect
against unauthorized access to Your Systems by your employees, contractors, Customers,
or by any other person; and 00 implementing reasonable protective techniques suggested
by us. You further agree that you will be bound by and comply with all of our and all Card
Organization security rules and regulations as they now exist or as each may be amended
or supplemented from time to time. Notwithstanding the foregoing, the parties recognize
that there is no guarantee or absolute security of information that is communicated over the
internet.
40.7. Privacy. We have adopted online Privacy Statement(s) to inform individuals as to
our online collection and use of personal information. You agree that, during the term of
this Agreement, you will adequately communicate and comply with an appropriate privacy
policy explaining your online collection and use of the personal information of your
Customers. Unless required by law, Card Organization Rules, or done pursuant to this
Agreement, you shall not, under any circumstances, sell, purchase, provide, or otherwise
disclose any customer's account information, transaction information, or other personal
information to any third party. You shall store all data securely. We may advise potential
users of the services that we have a relationship with you.
40.8. Audit Rights. Upon notice to you, we may audit your usage, records and security
of the Services, your Customer's payment processing information, and the services provided
hereunder to ensure (i) that you are using the Services in full compliance with the
provisions of this Section 40; (ii) that all applicable fees have been paid; (iii) that you are
adhering to your privacy policy; and; (iv) that you are in full compliance with all applicable
laws, regulations and rules (including but not limited to Card Organization Rules). Any
such audit shall be conducted during regular business hours at your offices and shall not
interfere unreasonably with your business.
40.9. Indemnification. You shall indemnify, defend, and hold us, our subsidiaries and
affiliates and our and their officers, directors, employees, shareholders, agents and attorneys
from any Claim(s) arising from the conduct of your business, any Transactions submitted
through the Platform hereunder for payment processing, any false or inaccurate
representation made by you or the negligence, fraud, dishonesty or willful behavior of any
of your employees or agents, or from your failure to strictly comply, in whole or in part, with
any: (i) terms and conditions pursuant to this Agreement and any addenda hereto or
Documentation; or (ii) applicable law, regulations or rules. Upon written notice from us to
you, you shall immediately undertake the defense of such Claim by representatives of your
own choosing, subject to our reasonable approval.
40.10. Limitation of Liability.
40.10.1. Processor is not liable for the merit and legitimacy of the orders forwarded by
you. All liability for validity of orders remains with you. We are not responsible for any
data entry errors, Customer misrepresentations, or reporting errors resulting from your
actions. We shall not be liable to you or your Customer for the accuracy of the information
provided by the Platform or our Services.
40.10.2. In no event shall we be liable to you, or to any other person or entity, under this
Section 40, or otherwise, for any punitive, exemplary, special, incidental or consequential
damages, including, without limitation, any loss or injury to earnings, profits or goodwill.
40.10.3. Notwithstanding any provision in this Agreement to the contrary, in no event
shall our liability under this Section 40 for all Claims arising under, or related to, this
Section 40 exceed, in the aggregate (inclusive of any and all Claims made by you against
us, whether related or unrelated), the lesser of: (i) the total amount of fees paid by you for
the our Services during the 12-month period immediately preceding the date the event
giving rise to such Claim(s) occurred; or (ii) $50,000.00.
40.10.4. Notwithstanding provisions set forth herein, we will not be liable for any Claims
under this Agreement arising directly or indirectly from or otherwise concerning: (a) any
termination, suspension, delay or disruption of service (including billing for a service) by
the internet, any common carrier or any third party service provider; (b) any failure,
disruption or malfunction of the Services provided hereunder or the internet, or any
communications network, facility or equipment beyond our reasonable control, whether or
not attributable to one or more common carriers or third party service providers; (c) any
failed attempts by you or your Customers to access any Systems or to complete processing
transactions; or (d) any failure to transmit, obtain or collect data from Customers or for
human, machine or software errors or faulty or your or your Customer's erroneous input.
Except as expressly agreed to by us in writing with respect to any Separate Product, we are
not liable for any Excluded Products.
40.11. DISCLAIMER OF WARRANTIES. YOU ACKNOWLEDGE AND AGREE
THAT THE USE OF THE PAYEEZY GATEWAY SERVICES AND DOCUMENTATION ARE
AT YOUR SOLE RISK WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR
IMPLIED, AND NO IMPLIED AT LAW WARRANTY SHALL ARISE FROM THIS SECTION,
PAYEEZY GATEWAY SERVICES, DOCUMENTATION, OUR PROCEDURES, OTHER
SERVICES PROVIDED OR PERFORMED BY US HEREUNDER, INCLUDING, WITHOUT
LIMITATION: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, (B) ANY WARRANTIES OF NONINTERFERENCE OR NON -
INFRINGEMENT; OR (C) ANY WARRANTIES THAT ANY PRODUCT OR SERVICE
PROVIDED HEREUNDER (INCLUDING BUT NOT LIMITED TO THE SOFTWARE) WILL (1)
MEET YOUR REQUIREMENTS; (2) OPERATE ACCORDING TO YOUR EXPECTATIONS; (3)
PROVIDE ACCURATE DATA; OR (4) OPERATE UNINTERRUPTED OR ERROR FREE. ANY
AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED BY US AND WAIVED BY
YOU. WE DO NOT WARRANT THAT ANY ERRORS WILL BE CORRECTED. EXCEPT AS
OTHERWISE SPECIFICALLY SET FORTH HEREIN, THE PAYEEZY GATEWAY SERVICES,
(INCLUDING WITHOUT LIMITATION THE PAYEEZY GATEWAY AND SOFTWARE),
DOCUMENTATION AND OTHER SERVICES PROVIDED HEREUNDER ARE PROVIDED
ON AN "AS -IS, WITH ALL FAULTS" BASIS. THIS DISCLAIMER OF WARRANTIES
CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. All decisions to reject any
processing transaction or payment for your products or services are solely your
responsibility.
40.12. Notices. You agree to notify us of any change in your name, type of business, or
any other information required on your Merchant Processing Application at least thirty
(30) business days prior to the effective date of change. Any notice or other communication
FN_WF_R_2411 30
required or permitted to be given hereunder shall be in writing, addressed or transmitted
to the party to be notified at such party's address or number at such party's last known
address or number, and shall be: (i) if sent by us, hand delivered or delivered by facsimile
transmission, overnight courier or certified, registered, regular mail or e-mail; or (ii) if sent
by you, certified or registered mail, postage prepaid return receipt requested to 4000 NW
120th Avenue, MS/CON-ISO, Coral Springs, FL 33065, Attention: Legal Dept. Any notice
delivered hereunder shall be deemed effective, as applicable, upon delivery, if hand delivered
or sent by overnight courier; upon receipt as evidenced by the date of transmission
indicated on the transmitted material, if by facsimile transmission or e-mail; on the date of
delivery indicated on the return receipt, if mailed by certified or registered mail; or ten (10)
days after mailing, if by regular mail (or as otherwise required by applicable law). The
parties' addresses may be changed by written notice to the other party as provided herein.
40.13. Subcontractors. Processor may subcontract all or part of the Services using a
variety of providers globally, but, notwithstanding any such subcontract, Processor shall
remain fully responsible for performance of the Services, including ensuring the compliance
of subcontractors with the terms of this Agreement applicable to such subcontractors.
40.14. Survival. Upon termination or expiration of this Section 40 or the Agreement, a
party's obligations shall cease except for those remaining or required to be performed
following such termination. For the avoidance of doubt, the parties agree that those
provisions of this Section that logically should survive its termination or expiration in order
to accomplish its fundamental purposes will do so. All representations, warranties,
indemnities and covenants made herein shall survive the termination of this Section and
shall remain enforceable after such termination.
If you elect to utilize the First Data Main Street Insightss" Solution ("Main Street
Insights") the terms and condition in this Section 37 shall apply ("Main Street
Insights Terms and Conditions"); and if you were granted a First Data Main Street
Insights Temporary Demonstration License, an election for Services under this Section 41
shall serve to supersede it. Main Street Insights is provided to you by Processor and not
Bank. Bank is not liable to you in any way with respect to Main Street Insights. Main Street
Insights, transactions processed, and other matters contemplated under Section 41 are
subject to the terms and conditions of the Agreement, as applicable, except to the extent
the terms directly conflict with the Main Street Insights Terms and Conditions, in which
case the Main Street Insights Terms and Conditions will control.
41.1. Definitions. Capitalized terms used herein shall have the meanings given to such
terms as set forth in Section 41.1 or as defined elsewhere in this Section 41, or the
Agreement.
"Customer" means a Person who makes a purchase of goods or services from you, the
transaction detail of which is utilized in Main Street Insights.
"Customer Information" means information about your Customers (e.g., name,
mailing address, card account number, e-mail address, telephone number) obtained in
connection with your use of the Services and may be utilized in Main Street Insights.
"Data" means transaction data that may include processing data from First Data Merchant
Services LLC's credit and debit information warehouse and other available sources that First
Data Merchant Services LLC owns or has a contractual or other right to use in Main Street
Insights.
"Device" means a tablet, computer, smartphone or other mobile device, or other device
that you use to access the Main Street Insights website to receive or to which you receive
communications from Main Street Insights.
"First Data" means First Data Merchant Services LLC.
"First Data Main Street Insights Marks" means the trademarks or service marks
related to Main Street Insightssm and sub -licensed to you by Processor.
"First Data Main Street Insights Solution" or "Main Street Insights
Solution" means the website or the application associated with Main Street Insights"`, the
object code version of the Main Street Insights software applications and communications
you receive from the applications. Among other things, Main Street Insights allows
merchants to track and visualize information regarding their own revenue, ticket size, and
Customers contained in the Data and other third party data sources. Main Street Insights
may also permit a merchant to compare its performance to groups of similar businesses
within their industry and/or certain geographic areas using the Data and other third party
data sources, subject to certain limitations. The features and functionality of Main Street
Insights may be modified from time to time by First Data or its third party provider(s). For
the avoidance of doubt, the term "software" in this definition does not include any software
that may be obtained by you separately from Main Street Insights (e.g., any applications
downloaded by you). The First Data Main Street Insights Solution is deemed part of the
"Services," as defined in and provided under the Agreement.
"Main Street Insights Solution Fees" means the fees charged for your use of the
First Data Main Street Insights Solution, which includes additional fees for multiple
locations.
"Third Party Services" are the services, products, promotions or applications provided
to you by or through someone other than Processor.
"User Documentation" means that documentation regarding the operation, guidelines
and features and functionality of Main Street Insights that is made available to you from
time to time at the website, by internet link or otherwise. User Documentation may be
modified from time to time by First Data or its third party provider(s).
41.2. License Grant. Subject to the Main Street Insights Terms and Conditions in this
Section 41, Processor grants you a personal, limited, non-exclusive, revocable, non-
transferable sub -license, without the right to further sub -license or assign in any way, to
electronically access and use, solely in the United States, Main Street Insights to manage
your establishment(s) and analyze associated point of sale activities within the United
States. For purposes of this Section 41, "United States" does not include U.S. Territories or
possessions. Main Street Insights is for your internal business use only. This Section 41
does not grant you any rights to First Data Main Street Insights Marks. Except for the license
expressly granted herein, all intellectual property and proprietary rights in or related to
Main Street Insights and First Data Main Street Insights Marks are and will remain the sole
and exclusive property of First Data or its affiliates, vendors, or third party provider(s) (as
applicable), and any and all right, title and interest associated with Main Street Insights
not expressly granted in this Section 41 is deemed withheld.
41.3. Restrictions.
41.3.1. You may not, nor may you permit any third party, other than employees and agents
with a business need, to do any of the following: (a) access or attempt to access Main Street
Insights (or any part) that is not expressly made available for public use; (b) decompile,
disassemble, reverse engineer, or otherwise attempt to reconstruct or discover by any means
any source code or any underlying data, ideas or algorithms of Main Street Insights (or any
part), except to the extent that such restriction is expressly prohibited by law; (c) modify,
translate, or alter in any manner, Main Street Insights (or any part), or First Data Main
Street Insights Marks; (d) create derivative works of or based on Main Street Insights (or
any part) or Main Street Insights Marks; (e) except for backup and archival purposes,
directly or indirectly copy Main Street Insights (or any part), except screen shots may be
copied and retained solely for internal business purposes; (f) republish, upload, post,
transmit, disclose, or distribute (in any format) Main Street Insights (or any part) except
as expressly permitted herein; (g) access or use (in any format) Main Street Insights (or any
part) through any time-sharing service, service bureau, network, consortium, or other
means; (h) rent, lease, sell, sublicense, assign, or otherwise transfer your license rights to
any third party, whether by operation of law or otherwise; (i) use or ship Main Street
Insights (or any part) outside of the United States, or access Main Street Insights (or any
part) from outside the United States, without in any case obtaining our advance written
consent; (j) remove, relocate, or otherwise alter any proprietary rights notices from Main
Street Insights (or any part), or First Data Main Street Insights Marks; (k) perform or
attempt to perform any actions that would interfere with the proper working of Main Street
Insights, prevent access to or use of Main Street Insights by other users, or in our reasonable
judgment impose an unreasonable or disproportionately large load on Main Street Insights'
infrastructure, network capability or bandwidth; or (1) use Main Street Insights (or any
part) except as permitted in Section 41.2.
41.3.2. You shall not take any action inconsistent with the stated title and ownership in
Section 41.2. You will not file any action in any forum that challenges the ownership of any
part of Main Street Insights, any related software, materials or User Documentation. Failure
to comply with this provision will constitute a material breach of this Agreement and may
restrict Processor's ability to sublicense Main Street Insights to you. Processor has the right
to immediately terminate Services under this Section 41, and First Data has the right to
immediately terminate your access to and use of Main Street Insights in the event of a
challenge by you.
41.4. Main Street Insights Limitations and Requirements.
41.4.1. You may access Main Street Insights through your Device using a wired (ethernet)
or wireless (wifi or cellular) connection to the internet. You are solely responsible for the
payment of any fees that may be imposed by your internet/data provider. Your use of Main
Street Insights may be subject to: (a) the terms of your agreements with your internet/data
provider; and (b) the availability or uptime of the services provided by your internet/data
provider.
41.4.2. You may use Main Street Insights to conduct analysis of the Data and third party
data made available through Main Street Insights application and/or other tools made
available at the website or in the application.
41.4.3. First Data may alter which Devices and browsers are approved as compatible with
Main Street Insights in its discretion from time -to -time.
41.4.4. First Data may perform maintenance on Main Street Insights from time to time
which may result in service interruptions, delays, or errors. Neither First Data nor its affiliates,
vendors, or third party provider(s), will be liable for any such interruptions, delays, errors,
or bugs. You agree that First Data or its affiliates, vendors, or third party provider(s) may
contact you in order to assist you with Main Street Insights and obtain information needed
to identify and fix any errors.
41.4.5. You shall at all times comply with the User Documentation.
41.4.6. You shall comply with the following requirements in connection with your use of
Main Street Insights:
41.4.6.1. In the event you are able to discern any information about a particular entity or
individual from the information available from Main Street Insights, either alone or with
other information in your possession, you understand and acknowledge that the
information may be subject to certain privacy, marketing, insider trading, or other
applicable laws and you will limit your use thereof in accordance with all applicable laws.
FN_WF_R_2411 31
41.4.6.2. With respect to each Customer who desires to receive marketing material or
other communications from you via text message or email, such Customer must check the
appropriate consent or the consent must be provided in writing; you are NOT permitted to
add or modify a Customer's consent indication on his behalf.
41.4.6.3. You (or your agents acting on your behalf) may only send marketing materials
or other communications to the Customer's provided phone number, street address, and/or
email address if the Customer has specifically consented in writing executed by the
Customer.
41.4.6.4. NOTWITHSTANDING THE CAPABILITY OF MAIN STREET INSIGHTS TO
COLLECT AND STORE CUSTOMER INFORMATION, SOME STATES MAY LIMIT YOUR
USE OF SUCH INFORMATION ONCE COLLECTED, EVEN IF THE CUSTOMER HAS
PROVIDED ITS CONSENT, AND/OR YOUR DISCLOSURE OF SUCH INFORMATION TO
THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT (1) YOUR USE OF
CUSTOMER INFORMATION OBTAINED IN CONNECTION WITH MAIN STREET
INSIGHTS MAY BE SUBJECT TO LOCAL, STATE, AND/OR FEDERAL LAWS, RULES,
AND REGULATIONS, (II) YOU ARE SOLELY RESPONSIBLE FOR KNOWING SUCH
LAWS, RULES, AND REGULATIONS, AND (III) YOU WILL AT ALL TIME STRICTLY
COMPLY WITH ALL SUCH LAWS, RULES, AND REGULATIONS.
41.4.7. You shall comply fully with the requirements of all applicable federal, state and
local laws and regulations related to your use of Main Street Insights and provision and use
of Customer Information and point of sale data in connection with Main Street Insights.
Furthermore, you are solely responsible for monitoring legal developments applicable to
Main Street Insights and the operation of your business, interpreting applicable laws and
regulations, determining the requirements for compliance with all applicable laws and
regulations, and maintaining an on -going compliance program.
41.4.8. In connection with Main Street Insights, you shall receive a username and
password to access Main Street Insights. You are responsible for securely storing and
keeping the username and password in accordance with Section 41.10 below. You will not
permit anyone unauthorized by you to use the username and password and you may only
authorize your employees and agents with a business need to use the username and
password. At such time as multiple usernames and passwords are available, you shall restrict
the use of usernames and passwords to single individuals and you shall monitor use of
Main Street Insights to ensure compliance with this Section 41 by those to whom you have
provided usernames and passwords and you shall keep records regarding who has access
to which usernames and passwords at all times.
41.5. Equipment. You must obtain all equipment necessary for you to access and use
the Main Street Insights website. No communication channel or device to access the website
is included within the provision of the First Data Main Street Insights Solution, and you
shall be responsible for all such equipment and communication channels, including but not
limited to all device or channel compatibility.
41.6. Term and Termination. Main Street Insights Terms and Conditions in this
Section 41 shall become effective upon execution hereof and shall end when terminated as
set forth herein. For the avoidance of doubt, except as set forth below, termination of
Services under Section 41 will not terminate the underlying Agreement. You may terminate
your First Data Main Street Insights Solution services at any time upon thirty (30) days'
notice by calling the Customer Service number on your statement. Notwithstanding the
foregoing sentence, upon as much advance notice as is commercially practicable, First Data
may terminate your access to, and use of Main Street Insights if (i) it is determined that you
are using Main Street Insights for any fraudulent, illegal, or unauthorized purpose, (ii) you
violate the Main Street Insights Terms and Conditions or an Event of Default occurs under
the Agreement, (iii) First Data terminates its agreement with any third parties that are
involved in providing Main Street Insights, or (iv) First Data otherwise decides to
discontinue providing Main Street Insights. You acknowledge and agree that an occurrence
of (0 or (ii) above may be deemed an Event of Default under the Agreement, thereby
affording Processor and Bank all rights and remedies as set forth in the Agreement triggered
by such an Event of Default, which may include immediate termination of the Services
under Section 41 without notice.
41.7. Third Party Services. Main Street Insights may be used in connection with
Third Party Services that you obtain separately for your purposes (e.g., an accounting
application on your Device). If you decide to use Third Party Services, you will be
responsible for reviewing and understanding the terms and conditions associated with Third
Party Services (including obtaining and maintaining any required third party hardware
and/or software that is required for the Third Party Services to work with Main Street
Insights). Your access of any Third Party Services is at your own risk. Third Party Services
are not governed by the terms and conditions of this Section 41 or the Agreement. ANY
CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF
THIRD PARTY SERVICES (E.G., ACCOUNTING APPLICATION) IS DOWNLOADED AT
YOUR OWN RISK. NEITHER FIRST DATA NOR ITS AFFILIATES, VENDORS, OR THIRD
PARTY PROVIDER(S), WILL BE RESPONSIBLE FOR ANY ACTIONS OR ANY FAILURES
TO ACT OF ANY THIRD PARTY, AND SUCH LIABILITY RELATED TO ALL THIRD
PARTY SERVICES IS EXPRESSLY DISCLAIMED.
41.8. Account Registration. First Data may require you to register at Main Street
Insights website or through the application. If and when prompted by the registration
process, you agree to (a) provide true, accurate, current and complete information about
yourself and/or your business, and (b) maintain and update this information to keep it
true, accurate, current and complete. If any information provided by you is untrue,
inaccurate, not current or incomplete, First Data has the right to terminate your First Data
Main Street Insights account ("Account") and refuse any and all current or future use of
Main Street Insights.
41.9. Privacy and Data Use. All data collected from you in connection with the
Services or in connection with your use of Main Street Insights, including Customer
Information and information about your business and employees used with or stored in or
by Main Street Insights (collectively, "Account Data"), is collected by First Data, its
affiliates, vendors, and/or third party provider(s) ; therefore, the use and sharing of such
Account Data is controlled by the applicable Privacy Policy displayed and available at or
through a link on the Main Street Insights website. You acknowledge and agree that First
Data, its affiliates, vendors, and/or third party provider(s) may access your Account Data,
and our use of your Account Data is governed by the Main Street Insights Terms and
Conditions and the Agreement. You also agree that First Data, its affiliates, vendors, and/or
third party provider(s) may access and use Account Data to provide or enhance Main Street
Insights or the Services.
41.10. Protecting Your Information. You are solely responsible for ensuring that
your account numbers, passwords, security questions and answers, login details and any
other security or access information used by you to use or access Main Street Insights are
kept safe and confidential. You must prevent unauthorized access to and use of any Account
Data. You are responsible for all electronic communications sent to First Data, its affiliates,
vendors, or third party provider(s) containing Account Data. When First Data receives
communications containing Account Data, it will assume you sent it to First Data. You
must immediately notify First Data if you become aware of any loss, theft or unauthorized
use of any Account Data (see Main Street Insights support center contact information
below). First Data reserves the right to deny you access to Main Street Insights, in whole
or in part, if First Data believes that any loss, theft or unauthorized use of any Account
Data or access information has occurred.
4 1.11. Accuracy of Information. You are solely responsible for ensuring the accuracy
of all information and data regarding your business that you provide to First Data, its
affiliates, vendors, and/or third party provider(s) in connection with Main Street Insights
(e.g., Customer Information). First Data, its affiliates, vendors, and/or third party
provider(s) disclaim any and all liability arising out of any inaccuracies as a result of use of
such information or data.
41.12. First Data Main Street Insights Solution Disclaimer.
41.12.1. AS IS. USE OF MAIN STREET INSIGHTS IS AT YOUR OWN RISK. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAIN STREET INSIGHTS IS
PROVIDED "AS IS" AND NEITHER FIRST DATA NOR ITS AFFILIATES, VENDORS, OR
THIRD PARTY PROVIDER(S) MAKES ANY REPRESENTATIONS OR WARRANTIES OF
ANY KIND (EXPRESS OR IMPLIED) WITH REGARD TO MAIN STREET INSIGHTS,
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF ACCURACY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON -
INFRINGEMENT, OR THAT MAIN STREET INSIGHTS WILL FUNCTION
UNINTERRUPTED OR ERROR -FREE, OR THAT MAIN STREET INSIGHTS IS SECURE,
FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT ANY DEFECTS
OR ERRORS WILL BE CORRECTED.
41.12.2. Financial Advice. First Data Main Street Insights Solution does not provide
any business, investment or financial advice and is not advocating any business decision or
the sale or purchase of any real property, stocks, bonds, or securities. First Data expressly
states, and you hereby acknowledge, that Main Street Insights is provided solely for
informational purposes and are not to be used as a substitute for independent financial
investment advice nor are they intended to be relied upon by any person or entity, including
you or your Customers for the purposes of investment or other financial decisions. Main
Street Insights is not to be construed as providing business or investment advice and should
not be used or construed, in whole or in part, as a basis or recommendation for an
investment or business decision.
41.12.3. Accuracy. While First Data takes commercially reasonable measures to ensure
the accuracy of the information and content contained in Main Street Insights, it makes no
representation or warranty of any kind with respect to Main Street Insights. You
acknowledge and agree that all use of Main Street Insights by you and all other persons
shall be: (i) based upon your own determination and evaluation and (ii) at your sole risk.
At times the Data may include third party data that is appended to the Data and First Data
has not investigated and does not make any representation or warranty with respect to the
accuracy of the third party data.
41.13. Indemnity. Without limiting your indemnification obligations in the Agreement,
you agree to indemnify and hold First Data, its affiliates, vendors, and third party
provider(s) harmless from and against all losses, liabilities, damages, and expenses
(including reasonable attorneys' fees) arising out of or relating to:
41.13.1. Your failure to comply with all terms and conditions in this Section 41, including
but not limited to User Documentation;
41.13.2. Your use (alone or in combination with any other information) of any Customer
Information, reports, information or analytics obtained in connection with your use of
Main Street Insights;
41.13.3. The content or delivery of any marketing messages that you send or cause to be
sent to any Customer phone number or email address collected through the use of Main
Street Insights; or
FN_WF_R_2411 32
41.13.4. Any other party's access and/or use of Main Street Insights with your unique
username, password, or other appropriate security code.
41.14. Notices. First Data, its affiliates, vendors, and/or third party provider(s) may
provide notices and other information regarding Main Street Insights to you via the
method(s) described in the Agreement.
41.15. Amendment. First Data has the right to: (i) require changes or addition to the
Main Street Insights Terms and Conditions in Section 41 at any time, and (ii) change, delete,
discontinue, or impose conditions on any feature or aspect of Main Street Insights with
notice provided to you as set forth in the Notices section of the Section 41. Any use of Main
Street Insights after the publication of any such changes shall constitute your acceptance
of the Main Street Insights Terms and Conditions as modified.
41.16. Ideas. You may choose to, or First Data, its affiliates, vendors, or third party
provider(s) may invite you to, submit comments or ideas about Main Street Insights,
including, without limitation, about how to improve Main Street Insights ("Ideas"). By
submitting any Idea, you agree that: (a) First Data expressly disclaims any confidentiality
obligations or use restrictions, express or implied, with respect to any Idea, (b) your
submission will be non -confidential, and (c) First Data is free to use and disclose any Idea
on an unrestricted basis without notifying or compensating you and without you claiming
any rights therein. You release First Data, its affiliates, vendors, or third party provider(s)
from all liability and obligations that may arise from the receipt, review, use or disclosure of
any portion of any Idea.
41.17. Third Party Beneficiaries. First Data, its affiliates, vendors, or third party
provider(s) used in providing Main Street Insights are intended third party beneficiaries of
this Section 41 as applicable, and each of them may enforce its provisions as if it was a
party hereto. Except as expressly provided in this Section 41, nothing in this Section 41 is
intended to confer upon any Persons any rights or remedies, and the parties do not intend
for any Persons to be third -party beneficiaries of this Section 41.
41.18. Limitation of Liability. The cumulative liability to you from First Data, its
affiliates, vendors, and third party provider(s) for any and all claims arising out of or
resulting from this Section 41 shall not exceed the total for the Main Street Insights Solution
Fees you paid to the Processor in the twelve months immediately preceding any claim.
If you elect to use the Clover Service, the following additional terms and conditions of this
Section 42 shall apply.
The Clover Service is provided to you by Processor and not Bank. The Clover Service,
transactions processed, and other matters contemplated under this Section 42 are subject
to the terms and conditions of the Agreement, as applicable, except to the extent the terms
of this Section 42 directly conflict with another provision of the Agreement, in which case
the terms of this Section 42 will control; provided however, Bank is not a party to this
Agreement insofar as it applies to the Clover Service, and you acknowledge that Bank is not
liable to you in any way with respect to the Clover Service. For the purposes of this Section,
42, the words "we," "our" and "us" refer only to the Processor and not the Bank.
42.1. Definitions. Capitalized terms used herein shall have the meanings given to such
terms as set forth in this Section 42 or as defined in the Glossary or elsewhere in this
Agreement.
"Clover" means Clover Network, LLC
"Clover Marks" means the trademarks or service marks of Clover, an affiliate of
Processor.
"Clover Service" means any services that Clover provides to you.
"Customer" means a Person who makes a purchase of goods or services from you, the
transaction for which utilizes the Clover Service.
"Customer Information" means information about your Customers (e.g., name,
mailing address, e-mail address, telephone number) obtained in connection with your use
of the Clover Service.
"Device" means a tablet, smartphone, or other mobile or fixed form factor identified by
Processor from time to time as compatible with and capable of supporting the Clover
Service.
"Third Party Services" are the services, products, promotions or applications provided
by someone other than Processor.
42.2. License Grant. During the term of the Agreement, Processor grants you a
personal, limited, non-exclusive, revocable, non -transferable license, without the right to
sublicense or assign in any way, to electronically access and use the Clover Service solely
in the United States to manage your establishment and conduct associated point of sale
activities within the United States in accordance with the terms of this Section 42. For
purposes of this Section 42, "United States" does not include U.S. Territories or possessions.
The Clover Service is for your internal business use only. This Section 42 does not grant you
any rights to the Clover Marks. All intellectual property and proprietary rights in or related
to the Clover Service and the Clover Marks are and will remain our, our affiliates', our
vendors', or our licensors' (as applicable) sole and exclusive property, and any and all right,
title and interest associated with the Clover Service not expressly granted by Processor in
this Section 42 are deemed withheld.
42.3. Restrictions. You may not, nor may you permit any third party to do any of the
following: (a) access or attempt to access the Clover Service (or any part) that is not
intended or made available for public use; (b) decompile, disassemble, reverse engineer, or
otherwise attempt to reconstruct or discover by any means any source code, underlying
ideas or algorithms of the Clover Service (or any part), except to the extent that such
restriction is expressly prohibited by law; (c) modify, translate, or alter in any manner, the
Clover Service (or any part) or the Clover Marks; (d) create derivative works of or based
on the Clover Service (or any part) or the Clover Marks; (e) except for backup and archival
purposes, directly or indirectly copy the Clover Service (or any part); (f) republish, upload,
post, transmit, disclose, or distribute (in any format) the Clover Service (or any part) except
as permitted herein; (g) access or use (in any format) the Clover Service (or any part)
through any time-sharing service, service bureau, network, consortium, or other means; (h)
rent, lease, sell, sublicense, assign, or otherwise transfer your license rights to any third
party, whether by operation of law or otherwise; (i) use or ship the Clover Service (or any
part) outside of the United States, or access the Clover Service (or any part) from outside
the United States, without in any case obtaining our advance written consent; (j) remove,
relocate, or otherwise alter any proprietary rights notices from the Clover Service (or any
part) or the Clover Marks; (k) perform or attempt to perform any actions that would
interfere with the proper working of the Clover Service, prevent access to or use of the
Clover Service by other users, or in our reasonable judgment impose an unreasonable or
disproportionately large load on our infrastructure, network capability or bandwidth; or
(1) use the Clover Service (or any part) except as permitted in subsection 42.2 above.
You shall not take any action inconsistent with the stated title and ownership in subsection
42.2 above. You will not file any action, in any forum that challenges the ownership of any
part of the Clover Service, any related software, materials or documentation. Failure to
comply with this provision will constitute a material breach of this Agreement. We have the
right to immediately terminate your access to and use of the Clover Service in the event of
a challenge by you.
42.4. Clover Service Limitations and Requirements.
42.4.1. You may access the Clover Service through your Device using a wired (ethernet)
or wireless (wifi or cellular) connection to the internet. You are solely responsible for the
payment of any fees that may be imposed by your internet/data provider. Your use of the
Clover Service may be subject to: (a) the terms of your agreements with your intemet/data
provider; and (b) the availability or uptime of the services provided by your internet/data
provider.
42.4.2. You may use the Clover Service to conduct point of sale activities offline;
transactions initiated offline will be queued and submitted for authorization when internet
connectivity to the Clover System is restored. However, you assume all risk, responsibility
and liability associated with any transaction that you choose to conduct while the Clover
Service is used offline.
42.4.3. The Clover Service does not function with every mobile device. Processor may
alter which Devices are approved as compatible with the Clover Service in our discretion
from time -to -time.
42.4.4. We may perform maintenance on the Clover Service from time to time which may
result in service interruptions, delays, or errors. We will not be liable for any such
interruptions, delays, errors, or bugs. You agree that we may contact you in order to assist
you with the Clover Service and obtain information needed to identify and fix any errors.
42.4.5. You shall at all times comply with any operating procedures, requirements, or
guidelines regarding your use of the Clover Service that are posted on the Clover website
or otherwise provided or made available to you (collectively, "Clover Ops Guide").
42.4.6. You shall comply with the following requirements in connection with your use of
the Clover Service:
a) With respect to each Customer who requests the delivery of transaction receipts via
text message or email, such Customer must enter his phone number or email address
in the appropriate space displayed on the Device himself; you are NOT permitted to add
or modify any Customer Information (including but not limited to phone number and
email address) on behalf of a Customer.
b) With respect to each Customer who desires to receive marketing material or other
communications from you via text message or email, such Customer must check the
appropriate consent check box displayed on the Device himself; you are NOT permitted
to add or modify a Customer's consent indication on his behalf.
c) You (or your agents acting on your behalf) may only send marketing materials or other
communications to the Customer's provided phone number, street address, and/or
email address if the Customer has specifically consented by checking (himself) the
applicable box displayed on the Device.
d) NOTWITHSTANDING THE CAPABILITY OF THE CLOVER SERVICE TO COLLECT
AND STORE CUSTOMER INFORMATION AND TO ALLOW YOUR CUSTOMERS TO
ELECT TO RECEIVE MARKETING MATERIALS FROM YOU, SOME STATES MAY
LIMIT YOUR USE OF SUCH INFORMATION ONCE COLLECTED, EVEN IF THE
CUSTOMER HAS PROVIDED HIS CONSENT, AND/OR YOUR DISCLOSURE OF
SUCH INFORMATION TO THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE
THAT (I) YOUR USE OF CUSTOMER INFORMATION OBTAINED IN CONNECTION
WITH THE CLOVER SERVICE MAY BE SUBJECT TO LOCAL, STATE, AND/OR
FEDERAL LAWS, RULES, AND REGULATIONS, (II) YOU ARE SOLELY RESPONS-
IBLE FOR KNOWING SUCH LAWS, RULES, AND REGULATIONS, AND (III) YOU
WILL AT ALL TIME STRICTLY COMPLY WITH ALL SUCH LAWS, RULES, AND
REGULATIONS.
FN_W F_R_2411 33
e) If TransArmor software is resident on your Device at the time we provide you with the
Device and therefore part of the Clover Service, it will be used to perform such
encryption and tokenization ("TransArmor Service") and the additional terms set forth
in Section 39 apply. However you will only receive the applicable TransArmor service
subscribed by you as set forth in the Application.
f) You are responsible to provide and obtain any disclosures and consents related to the
E-SIGN Act that may be required in connection with your communications and
agreements with your Customers.
42.5. Fees. You shall pay Processor the fees for Clover Service as set forth on the
Application.
42.6. Term and Termination. The Clover Service may be terminated at any time by
either party upon thirty (30) days' written notice to the other party. Notwithstanding the
foregoing sentence, upon as much advance notice as is commercially practicable, we may
suspend or terminate the Clover Service if (a) we determine that you are using Clover
Service for any fraudulent, illegal, or unauthorized purpose, (b) you violate the terms of this
Section 42 or an Event of Default occurs under the Agreement, (c) we terminate our
agreement with any third parties that are involved in providing the Clover Service, or (d)
Processor otherwise decides to discontinue providing the Clover Service. You acknowledge
and agree that an occurrence of (a) or (b) above may be deemed an Event of Default under
the Agreement, thereby affording Processor and Bank all rights and remedies as set forth in
the Agreement triggered by such an Event of Default, which may include immediate
termination of the Agreement without notice.
42.7. Third Party Services. The Clover Service may contain links to Third Party
Services (e.g., an application marketplace). If you decide to use Third Party Services, you
will be responsible for reviewing and understanding the terms and conditions associated
with Third Party Services (including obtaining and maintaining any required third party
hardware and/or software that is required for the Third Party Services to work with the
Clover Service). Your access of any Third Party Services is at your own risk. Third Party
Services are not governed by the terms and conditions of this Section 42 or the Agreement.
ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF
THIRD PARTY SERVICES (E.G., APPLICATION MARKETPLACE AND ANY APPS
AVAILABLE AT SUCH APPLICATION MARKETPLACE) IS DOWNLOADED AT YOUR
OWN RISK. PROCESSOR WILL NOT BE RESPONSIBLE FOR ANY ACTIONS OR ANY
FAILURES TO ACT OF ANY THIRD PARTY, AND PROCESSOR EXPRESSLY DISCLAIMS
ANY LIABILITY RELATED TO ALL THIRD PARTY SERVICES. PROCESSOR DOES NOT
WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD
PARTY SERVICE OR PRODUCT ADVERTISED OR OFFERED THROUGH THE CLOVER
SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY
BANNER OR OTHER ADVERTISING, AND PROCESSOR WILL NOT BE A PARTY TO OR
IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND PROVIDERS OF
THIRD PARTY SERVICES OR PRODUCTS.
42.8. Account Registration. We may require you to register and create a "Member"
or "Merchant" account to use the Clover Service. If and when prompted by our registration
process, you agree to (a) provide true, accurate, current and complete information about
yourself and/or your business, and (b) maintain and update this information to keep it
true, accurate, current and complete. If any information provided by you is untrue,
inaccurate, not current or incomplete, we have the right to terminate your Clover Service
account ("Account") and refuse any and all current or future use of the Clover Service.
42.9. Privacy and Data Use. All data collected from you at www.clover.com or in
connection with your use of the Clover Service, including Customer Information and
information about your business and employees used with or stored in or by the Clover
Services (collectively, "Account Data"), is collected by Clover and not Processor or Bank;
therefore, the use and sharing of such Account Data is controlled by the Clover Privacy
Policy (available at https://www.clover.com/privacy policy). You acknowledge and agree
that we may access your Account Data upon our request to Clover, and our use of your
Account Data is governed by the terms set forth in the Agreement.
42.10. Protecting Your Information. You are solely responsible for ensuring that
your account numbers, passwords, security questions and answers, login details and any
other security or access information used by you to use or access the Clover Service are kept
safe and confidential. You must prevent unauthorized access to and use of any Account
Data. You are responsible for all electronic communications sent to us or to any third party
(including Clover) containing Account Data. When we receive communications containing
Account Data, we assume you sent it to us. You must immediately notify us if you become
aware of any loss, theft or unauthorized use of any Account Data. We reserve the right to
deny you access to the Clover Service, in whole or in part, if we believe that any loss, theft
or unauthorized use of any Account Data or access information has occurred.
42.11. Accuracy of Information. You are solely responsible for ensuring the accuracy
of all information and data regarding your business that you provide to us or our service
providers in connection with the Clover Service (e.g., menus loaded onto the Device). In
addition, you are solely responsible for verifying that all information and data loaded onto
a Device by us or our service providers at your request are accurate prior to your business
use of such Device. We and our service providers disclaim any and all liability arising out
of any inaccuracies with respect to such information or data.
42.12. Clover Service Disclaimer. USE OF THE CLOVER SERVICE OR ANY
EQUIPMENT PROVIDED WITH THE CLOVER SERVICE IS AT YOUR OWN RISK. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CLOVER SERVICE
IS PROVIDED "AS IS" AND PROCESSOR MAKES NO REPRESENTATIONS OR WAR-
RANTIES OF ANY KIND (EXPRESS OR IMPLIED) WITH REGARD TO THE CLOVER
SERVICE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF ACCURACY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON -INFRINGE-
MENT, OR THAT THE CLOVER SERVICE WILL FUNCTION UNINTERRUPTED OR
ERROR -FREE, OR THAT THE CLOVER SERVICE IS SECURE, FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS OR THAT ANY DEFECTS OR ERRORS WILL BE
CORRECTED.
42.13. Indemnity. Without limiting your indemnification obligations in the Agreement,
you agree to indemnify and hold us harmless from and against all losses, liabilities, damages,
and expenses (including reasonable attorneys' fees) arising out of or relating to:
a) Your failure to comply with all terms and conditions in this Section 42, including but not
limited to the Clover Ops Guide;
b) Your use of any Customer Information obtained in connection with your use of the
Clover Service;
c) The content or delivery of any marketing messages that you send or cause to be sent to
any Customer phone number or email address collected through the use of the Clover
Service; or
d) Any other party's access and/or use of the Clover Service with your unique username,
password, or other appropriate security code.
42.14. Notices. We may provide notices and other information regarding the Clover
Service to you via the method(s) described in the Agreement or in the E-Sign Consent
Agreement set forth below.
42.15. Amendment. We have the right to change or add to the terms of this Section 42
at any time, and to change, delete, discontinue, or impose conditions on any feature or
aspect of the Clover Service with notice provided to you as set forth in subsection 42.14
above. Any use of the Clover Service after our publication of any such changes shall
constitute your acceptance of this Agreement as modified.
42.16. Ideas. You may choose or we may invite you to submit comments or ideas about
the Clover Service, including, without limitation, about how to improve the Clover Service
("Ideas"). By submitting any Idea, you agree that: (a) we expressly disclaim any
confidentiality obligations or use restrictions, express or implied, with respect to any Idea,
(b) your submission will be non -confidential, and (c) we are free to use and disclose any
Idea on an unrestricted basis without notifying or compensating you. You release us from
all liability and obligations that may arise from our receipt, review, use or disclosure of any
portion of any Idea.
42.17. Third Party Beneficiaries. Processor's Affiliates and any Persons Processor
uses in providing the Clover Service are intended third party beneficiaries of this Section
42, and each of them may enforce its provisions as if it was a party hereto. Except as
expressly provided in this subsection 42.17, nothing in this Section 42 is intended to confer
upon any Persons any rights or remedies, and the parties do not intend for any Persons to
be third -party beneficiaries of this Section 42.
If you elect to use the Clover Go Service, the following additional terms and conditions of
this Section 43 shall apply.
The Clover Go service is provided to you by Processor and not Bank. The Clover Go service,
transactions processed, and other matters contemplated under this Section 43 are subject
to the terms and conditions of the Agreement, as applicable, except to the extent the terms
of this Section 43 directly conflict with another provision of the Agreement, in which case
the terms of this Section 43 will control; provided however, Bank is not a party to this
Agreement insofar as it applies to the mobile payments service, and you acknowledge that
Bank is not liable to you in any way with respect to the mobile payments service. For the
purposes of this Section, 43, the words "we," "our" and "us" refer only to the Processor and
not the Bank.
43.1. Your mobile payments service ("Clover Go Service") enables you to accept card -
based payments using (a) a smart phone or other supported mobile device that you provide,
(b) an approved card reader you obtain from us ("Clover Go Reader"), and (c) an
application ("Clover Go App") that you download from the Apple App Store or Google
Play. The Clover Go Service does not support offline point of sale activities and requires
internet connectivity for proper functioning. We may update the Clover Go Service from
time to time.
43.2. Only Apple iOS and Google Android operating systems are compatible with the
Clover Go Service, and only certain types of mobile devices using Apple iOS and Google
Android are supported for the Clover Go App and Clover Go Service. Please contact us for
information on whether a particular mobile device is supported for the Clover Go App and
Clover Go Service.
43.3. Additional terms of use ("Clover Go Terms") apply to the Clover Go Service. From
time to time, Clover Go Terms will be presented to you electronically on an "in -application"
basis, and you will be required to "click to agree" before being permitted to use the Clover
Go App. If we update the Clover Go Terms you will be required to "click to agree" to the
updated Clover Go Terms in order to use the Clover Go App again.
FN_WF_R_2411 34
43.4. TO USE THE CLOVER GO SERVICE, YOU MUST ALSO BE USING, AT A
MINIMUM, THE TRANSARMORsm DATA PROTECTION SERVICE, which is sometimes
referred to as "TransArmor Tokenization and Encryption". You may also choose to use the
Clover Security Plus Solution Services, which includes the TransArmor Data Protection
Service.
43.5. If you are already using the single -token version of either the TransArmor Data
Protection Service or Clover Security Plus Services, then no additional TransArmor products
are needed for the Clover Go Service.
43.6. If you are using the Payeezy Gateway or if you accept card -not -present payments
(for example, internet payments), you may need a different TransArmor product. Please
contact us for information.
43.7. If you are not already using a TransArmor product, then you must first sign an
agreement for an eligible TransArmor product.
43.8. USE OF CLOVER GO READERS IS AT YOUR OWN RISK. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, CLOVER GO READERS ARE PROVIDED
"AS IS," AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND
(EXPRESS OR IMPLIED) WITH RESPECT TO CLOVER GO READERS, INCLUDING BUT
NOT LIMITED TO: (a) WARRANTIES OF QUALITY, ACCURACY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON -INFRINGEMENT, (b) ANY
WARRANTY THAT THE CLOVER GO READERS WILL FUNCTION UNINTERRUPTED
OR ERROR -FREE, (c) ANY WARRANTY THAT ANY DEFECTS OR ERRORS WILL BE
CORRECTED, OR (d) ANY WARRANTY THAT THE CLOVER GO READERS ARE
SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
44.1. If you purchase Clover Care, "Included Equipment" means equipment listed in
the Equipment Details section of this Agreement. Clover Care replaces, at no additional
charge to you, Included Equipment that has failed during the Clover Care Term due to
manufacturer defects in materials or workmanship, normal wear and tear from use in your
business, and accidental damage from handling. Merchants with Included Equipment
located in New York: see below for material limitations on Clover Care protection.
44.2. Clover Care protection begins when we ship you the Included Equipment and
continues for three years from that date, (the "Clover Care Term"). Clover Care
protection extends to replacement devices for the remainder of the original units Clover
Care Term.
a) During the Clover Care Term, Clover Care protection is limited to 3 replacements per
device listed in this Agreement.
b) We reserve the right to replace Included Equipment with refurbished units. You
acknowledge that Clover Care protection extends only to the functionality of devices,
and not to cosmetic appearance or other non-functional matters.
c) If the model of unit to be replaced is no longer in inventory, we reserve the right to
replace that unit with a model of the same or better functionality Under no
circumstances will we pay or credit you with cash in lieu of a replaced unit.
44.3. For assistance with a failed unit, contact Customer Service. If we confirm that the
unit is eligible for replacement, we will ship you a replacement unit at no additional cost.
We reserve the right to replace each failed unit of your Included Equipment with
refurbished equipment. You may elect to purchase a new unit at our then -current rates if
you do not want a refurbished unit, but we will not apply any credit to the purchase price
of a new unit.
44.4. You must return each failed unit and its related accessories to us within 45 days after
receiving the replacement unit. The package containing the replacement unit will include
a prepaid shipping label for returning the failed unit. You must ship the failed unit
(including any related unit accessories) in the same container we used to ship you the
replacement unit. If you do not return a failed unit (or any related accessories) to us within
45 days, we will charge you our then -current rate for that unit or accessory.
44.5. Exclusions. Clover Care does not:
a) Replace or otherwise protect Included Equipment in cases of loss, theft, intentional
damage, or damage to units incurred incidentally to fire or flood damage to your
business premises. Clover Care is void if you breach this Agreement or your merchant
processing agreement. Clover Care is not insurance nor a substitute for insurance; or
b) Apply to defects or damage resulting from software, interfaces, or supplies we do not
provide; loss or damage in transit between your locations; your or your vendors' or
users' improper site preparation; or failure to follow written instructions on proper use
of the Included Equipment.
c) Merchants with Included Equipment located in New York: see Section 44.7 for material
additional exclusions.
44.6. We may charge you our then -current rate for any returned unit that: (1) the
Agreement excludes from Clover Care, (2) has an expired Clover Care Term, (3) does not
match the serial number of a unit for which you purchased Clover Care, or (4) results in a
no -problem found claim (an "NPF Claim"). An NPF Claim will result if a factory
technician could not reproduce your reported defect in the returned unit or the returned
unit performs to specifications within the factory's automated quality assurance testing
program.
44.7. New York Merchants. For Included Equipment located in New York, Clover Care
protection does not include damage arising from normal wear and tear (except as arising
from product defect) or accidental damage from handling.
a) Subject to the conditions and exclusions set forth in this Agreement, Clover Care
replaces, at no additional charge to you, Included Equipment that has failed due to
manufacturer defects in materials or workmanship.
b) In addition to the exclusions above, Clover Care does not replace or otherwise protect
Included Equipment arising from causes other than manufacturer defects in material or
workmanship, including without limitation: damage resulting from smashed or cracked
units or screens; extraneous materials in the interior of the unit; contact with liquids;
missing unit covers; melted or burnt units; cosmetic damage; your or your vendors' or
users' improper or inadequate maintenance; or other visible damage. Clover Care is
void if you breach this Agreement. Clover Care is not insurance nor a substitute for
insurance.
c) You acknowledge that the Fees charged by us are not reduced for Included Equipment
located in New York, even though there are lesser protections provided and broader
exclusions.
If you elect to receive the Global ePricing Service, the terms and conditions of this Section
45 shall apply. The Global ePricing Service ("GeP Service") is provided to you by Processor
and Bank.
Capitalized terms used in this Section 45 and not otherwise defined herein shall have the
same meaning set forth in the Agreement.
45.1. Definitions.
Foreign Currency means the currency other than the Local Currency.
GeP Sales Transaction means a card not present transaction between Client and a
Cardholder in which the Client presents the Transaction Price in a card not present
environment and the Cardholder authorizes (i) the Transaction Price to be submitted to a
Card Organization for settlement, and (ii) that the Cardholder's account will be charged for
the Transaction Price.
GeP Service Provider has the meaning set forth in Section 45.2.2.
GeP Services means the merchant pricing of goods and services in a Foreign Currency
and the activity undertaken by Servicers and/or a GeP Service Provider to authorize,
process, and settle GeP transactions initiated by Cardholders using a card type approved by
Servicers for use with GeP Sales Transactions in a card not present environment established
and maintained by a Client domiciled in the United States or United States territories, or
other countries permitted by Servicers. Merchant acknowledges that Dynamic Currency
Conversion as defined by Card Organization rules is not permitted or provided under GeP
service.
GeP Sponsor Bank has the meaning set forth in Section 45.2.2.
Local Currency means US Dollars (i.e., the currency associated with the domicile of the
Merchant utilizing the GeP Service).
Transaction Price means the price for a product or service sold by the Client in a card
not present environment as quoted by the Client to a Cardholder in a Foreign Currency.
Transaction Rate means the then -current Foreign Currency exchange rate used by the
Card Organizations or their designee from time to time to convert the net funding amount
into the Local Currency.
45.2. GeP Services.
45.2.1. We will provide GeP Services to you with respect to GeP transactions on the terms
and conditions set forth in this Section. The list of foreign currencies supported under the
GeP Services will be provided to you upon request and may be modified from time to time
by us. Card types that we have approved for GeP Sales Transactions are VISA and
Mastercard; we may modify the card types approved for GeP transactions from time to time
on notice to you.
45.2.2. Client acknowledges that Client is solely responsible for all aspects of a GeP
transaction (other than the performance of GeP Services hereunder), including without
limitation, obtaining the Cardholder's consent to execute a GeP transaction, and complying
with all Card Organization Rules applicable to merchants with respect to GeP transactions.
The Foreign Currencies that Merchant has elected to support will be initially identified.
Merchant shall notify us in writing of any additional Foreign Currencies that it wishes to
support; if we support such currencies, we will work with the Merchant to implement such
currencies for merchant within a commercially reasonable time frame.
45.2.3. Authorization and Settlement between Servicers and Client of GeP Sales
Transactions shall be made in the Foreign Currency on the basis of the Transaction Price
of the GeP Sales Transaction. The US Dollar amount funded for each such transaction will
be based on the applicable Local currency exchange rate provided by the applicable card
organization for use on the day such transaction is submitted by Merchant for entitlement.
Merchant shall be subject to any and all Foreign Currency exchange rate exposure and bear
all such exchange rate exposure risk in connection with each GeP Sale Transaction.
45.2.4. Refunds, Credits, returns and Chargebacks shall be treated as independent GeP
transactions and the Transaction Rate used for refund, Credit, return and Chargeback
FN_W F_R_2411 3 5
transactions shall be determined by the applicable Card Organization. Merchant shall be
subject to any and all Foreign Currency exchange rate exposure and bear all such exchange
rate exposure in connection with refunds, credits, returns or Chargebacks.
45.2.5. For the avoidance of doubt, except as expressly provided in this Guide, the terms
and conditions of this Guide with respect to a card transaction (including the rights and
obligations of Servicers and Merchant with respect to such a transaction) shall apply to
GeP transactions.
45.2.6. Upon written request from Merchant, and subject to written approval from
American Express, we will support American Express multi -currency transactions on our
platforms that have been certified by American Express for such purposes. Our support of
American Express multi -currency transactions may be subject to additional fees.
45.2.7. Merchant acknowledges and agrees that all fees in the Agreement that apply to
and are payable by Merchant with respect to a Card transaction also apply to and are payable
by Merchant with respect to a GeP transaction or American Express multi -currency
transaction; in addition, GeP fees apply and are payable by the Merchant.
45.2.8. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LOW, THE GEP
SERVICES AND, IF APPLICABLE, SUPPORT OF AMERICAN EXPRESS MULTI -
CURRENCY TRANSACTIONS ARE PROVIDED TO MERCHANT "AS IS", WITHOUT
ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING WITHOUT
LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES, WARRANTIES OF NON -
INFRINGEMENTS, MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
AND ANY WARRANTIES THAT ANY SUCH SERVICES WILL BE COMPLETELY
ACCURATE, ERROR -FREE OR AVAILABLE WITHOUT INTERRUPTION.
45.3. Term; Suspension; Termination.
45.3.1. This GeP Service is co-terminous with the Agreement and may be terminated in
conjunction with or separate from the Agreement in accordance with the terms of this
Section. If this GeP Service terminates prior to the termination of the Agreement, such
termination shall not terminate the obligations or rights of the parties pursuant to
provisions of this Section which are to survive or be perpetual or irrevocable. Such
provisions (including payment or reimbursement obligations) shall survive termination of
this Section.
45.3.2. Client may terminate its participation in the GeP Services, and Servicers may cease
to offer the GeP Services to Client with respect to the Card Organizations: (f) without cause
upon not less than thirty (30) days' written notice to the other party; or (ii) immediately
upon written notice to the other party if Client or Servicers determine that continuing to
utilize the GeP Services as provided herein will violate any applicable law or any provision
of the Card Organization Rules. Termination of Client's participation in the GeP Services by
Client or Servicers shall terminate this Section.
45.3.3. If Servicers reasonably suspect that Client is not in compliance with Card
Organization Rules or the terms of this Section (including Section 45.2.4 above), Servicers,
in their sole discretion, may: (a) immediately cease processing Client's GeP Sales
Transactions until such time as the Client verifies compliance to Servicer's satisfaction,
and/or (b) terminate this agreement immediately.
45.3.4. Servicers may terminate this Service:
a) Immediately upon a breach by Client of its confidentiality obligations under this
Section;
b) For any of the reasons set forth in the Agreement that permit Servicers to terminate the
Agreement if applicable to the GeP Services; or
c) As otherwise set forth in this Section.
45.3.5. Client may terminate this GeP Service for any of the reasons set forth in the
Agreement that permit Client to terminate the Agreement if applicable to the GeP Services,
or as otherwise set forth in this Section.
45.3.6. Termination of the Agreement shall effect a termination of this GeP Service.
45.4. Third Party Beneficiaries. Servicers are direct and intended third party beneficiaries
to the Global ePricing Service, and may enforce their rights under this Section directly
against Client.
45.5. Indemnification.
45.5.1. All limitations of liability and liability disclaimers set forth in the Agreement shall
apply to any liability of Servicers and the liability of Servicers shall be limited to the same
amount and to the same extent as Servicers' limitations set forth in the Agreement.
45.5.2. In addition to the indemnification obligations in the Agreement, Client agrees to
indemnify and hold harmless Servicers from and against all losses, liabilities, damages, and
expenses (including reasonable attorneys' fees and collection costs) resulting from third
party claims related to any acts or omissions of Client in connection with any GeP Sales
Transaction or other GeP transaction, including any alleged misrepresentation or deceptive
or unlawful trade practice, a violation of applicable law or the Card Organization Rules, or
a breach of any of Client's obligations under this Section. Any limitations on Client's liability
which may be specified in the Agreement shall not be applicable to Client's indemnification
obligation set forth in the preceding sentence.
46.1. You agree that your merchant account may utilize the Commercial Card Interchange
Service (CCIS).
46.2. Visa and Mastercard apply different interchange rates to commercial card transactions
based on the level of transaction detail you provide in your settlement files. Including the
sales tax amount for your commercial card transactions can help you qualify for lower
interchange rates (although other qualification factors also apply). If you are not collecting
the sales tax amount yourself and transmitting it in your settlement file, CCIS will calculate
and transmit the sales tax amount for those commercial card transactions that will qualify
for lower interchange rates.
46.3. This service does not affect (1) the total amount of any submitted transaction, or (2)
your sales tax collection or reporting obligations under any tax laws or regulations that
apply to you or your business. Our fee for CCIS is the percentage listed on your Merchant
Processing Application of the resulting interchange savings for Visa and Mastercard
transactions, as applicable.
47.1. Choice of Law. Choice of Law. Our Agreement shall be governed by and
construed in accordance with the laws of the State of New York (without regard to its choice
of law provisions).
47.2. Venue. We have substantial facilities in the State of New York and many of the
services provided under this Agreement are provided from these facilities. The exclusive
venue for any actions or claims arising under or related to this Agreement shall be in the
appropriate state or federal court located in Suffolk County, New York.
47.3. Waiver of Jury Trial. ALL PARTIES IRREVOCABLY WAIVE ANY AND ALL
RIGHTS THEY MAY HAVE TO A TRIAL BY JURY IN ANY JUDICIAL PROCEEDING
INVOLVING ANY CLAIM RELATING TO OR ARISING UNDER THIS AGREEMENT.
48.1. Force Majeure. No party shall be liable for any default or delay in the
performance of its obligations under this Agreement if and to the extent such default or
delay is caused, directly or indirectly, by (f) fire, flood, earthquake, elements of nature or
other acts of God; (ii) any terrorist attacks or outbreak or escalation of hostilities, war, riots
or civil disorders in any country; (iii) any act or omission of the other party or any
government authority; (iv) any labor disputes (whether or not employees' demands are
reasonable or within the party's power to satisfy); or (v) the nonperformance by a Person
for any similar cause beyond the reasonable control of such party, including without
limitation, failures or fluctuations in telecommunications or other equipment. In any such
event, the non -performing party shall be excused from any further performance and
observance of the obligations so affected only for as long as such circumstances prevail and
such party continues to use commercially reasonable efforts to recommence performance
or observance as soon as practicable. Notwithstanding anything to the contrary in this
paragraph, your failure to receive payment or funds from a Person shall not excuse the
performance of your obligations to us under this Agreement.
48.2. Compliance with Laws. In performing its obligations under this Agreement,
each party agrees to comply with all laws and regulations applicable to it. You further agree
to cooperate and provide information requested by Servicers, as Servicers determine
necessary, to facilitate Servicers compliance with any applicable law including without
limitation the rules and regulations promulgated by the Office of Foreign Assets Control of
the US Department of the Treasury. You further acknowledge and agree that you will not use
your merchant account and/or the Services for illegal transactions, for example, those
prohibited by the Unlawful internet Gambling Enforcement Act, 31 U.S.C. Section 5361 et
seq, as may be amended from time to time, or those involving any Person listed on the U.S.
Department of Treasury, Office of Foreign Assets Control, Specially Designated Nationals
and Blocked Persons List (available at www.treas.gov/ofac) or the U.S. Department of State's
Terrorist Exclusion List (available at wwwstate.gov), or for the processing and acceptance
of transactions in certain jurisdictions pursuant to 31 CFR Part 500 et seq. and other laws
enforced by the Office of Foreign Assets Control ("OFAC") or in connection with illegal
activity of any kind.
48.3. Notices. Except as otherwise specifically provided, all notices and other commun-
ications required or permitted hereunder (other than those involving normal operational
matters relating to the processing of Card transactions) shall be in writing, if to you at your
address appearing in the Application or by any electronic means, including but not limited
to the e-mail address you have provided on the Application. If to us at our address appearing
in Section A.5 of Part IV of this Agreement, and Notices shall be deemed to have been given
if sent by mail or courier, upon the earlier of 5 days after mailing, or when actually received
and/or delivered. Notice given in any other manner shall be effective when actually
received. All such notices must include your merchant name(s) and merchant identification
number(s). Failure to provide Notice to this address, or include this pertinent merchant
information, will be deemed ineffective. Notices to your last known address (including e-
mail address), as indicated in our records, shall constitute effective notice to you under
this Agreement. If you change your address (including e-mail address), you must notify us
at least 30 days prior to the effective date of any such change. Failure to provide us with a
valid address (including e-mail address) may result in the termination of the Agreement.
FN_WF_R_2411 36
48.4. Headings. The headings contained in this Agreement are for convenience of
reference only and shall not in any way affect the meaning or construction of any provision
of this Agreement.
48.5. Severability. The parties intend every provision of this Agreement to be severable.
If any part of this Agreement is not enforceable, the remaining provisions shall remain valid
and enforceable.
48.6. Entire Agreement; Waiver. This Agreement constitutes the entire Agreement
between the parties with respect to the subject matter thereof, and supersedes any previous
agreements and understandings. A parry's waiver of a breach of any term or condition of this
Agreement shall not be deemed a waiver of any subsequent breach of the same or another
term or condition.
48.7. Amendment. We may modify any provision of this Agreement by providing
written notice to you. You may choose not to accept the requirements of any such change
by terminating the Agreement within twenty (20) days of receiving notice. If you choose
to do so, notify us that you are terminating for this reason so that we may waive any early
termination fee that might otherwise apply. For purposes of this section, an electronic or
"click -wrap" notice intended to modify or amend this Agreement and which you check "I
Accept" or "I Agree" or otherwise accept through an electronic process, shall constitute in
writing as required herein. This Section 48.7 does not apply to fee changes, which are
governed by Sections 26.4 and 26.5.
48.8. Third Party Beneficiaries. Our respective Affiliates and any Persons we use in
providing the Services are third party beneficiaries of this Agreement and each of them may
enforce its provisions as it was a party hereto. Except as expressly provided in this
Agreement, nothing in this Agreement is intended to confer upon any Person any rights or
remedies, and the parties do not intend for any Persons to be third -party beneficiaries of this
Agreement.
48.9. Card Organization Rules. The parties acknowledge that the Visa, Mastercard,
Discover Network and PayPal Card Organization Rules give Visa, Mastercard, Discover
Network and PayPal certain rights to require termination or modification of this Agreement
with respect to transactions involving Visa, Mastercard, Discover Network and PayPal Cards
and the Visa, Mastercard, Discover Network and PayPal Card systems and to investigate
you. The parties also acknowledge that issuers of other Cards, for which we perform
services on your behalf, may have similar rights under their applicable Card Organization
Rules with respect to this Agreement's applicability to transactions involving such other
Cards.
48.10. Publicity. Client may not use the logo, name, trademark, or service mark of
Processor and/or Bank in any manner, including without limitation, in any advertisements,
displays, or press releases, without the prior written consent of Processor and Bank.
48.11. E-SIGN CONSENT AGREEMENT
48.1 I.I. Consent
By signing the Confirmation Page, you consent and agree that:
a. Processor can provide disclosures required by law and other information about your
legal rights and duties to you electronically.
b. Where required or requested, your electronic signature (via "click -through" or other
method) on agreements and documents relating to the Clover Service has the same
effect as if you signed them in ink.
C. Processor can send all communications, billing statements, amendments to the Clover
Service, notices, and other disclosures or information regarding the Clover Service or
your use of the Clover Service or the Services as defined in the Agreement (collectively
defined as "Disclosures") to you electronically (1) via e-mail, (2) by access to a web site
that we designate in an e-mail notice we send to you at the time the information is
available, or (3) to the extent permissible by law, by access to a website that we will
generally designate in advance for such purpose.
d. If you want a paper copy, you can print a copy of the Disclosure or download the
information for your records.
e. This consent applies to all future Disclosures sent to you in connection with the Clover
Service, the Agreement, or your use of the Clover Service or the Services as defined in
the Agreement.
48.1 1.2 Legal Effect
By consenting, you agree that electronic Disclosures have the same meaning and effect as
if Processor provided paper Disclosures to you. When Processor sends you an email or
other electronic notification alerting you that the Disclosure is available electronically and
makes it available online, that shall have the same meaning and effect as if Processor
provided a paper Disclosure to you, whether or not you choose to view or print or download
the Disclosure.
FN_WF_R_2411 37
49. Glossary
As used in this Agreement, the following terms mean as follows:
Address Verification Service ("AVS"): A service provided through which the
merchant verifies the Cardholder's address, in whole or in part. Primarily used by
Mail/Telephone/ internet order merchants, Address verification is intended to deter
fraudulent transactions, however, an AVS Match does not guarantee that a transaction is
valid. An AVS request should generally be submitted with an authorization request. The AVS
response, if available, however will not impact whether any associated authorization request
is approved or denied. You may be charged an AVS fee for any AVS request you submit even
if we are not able to provide a response to the request.
Affiliate: Person that, directly or indirectly, (i) owns or controls a party to this Agreement
or (fi) is under common ownership or control with a party to this Agreement.
Application: the Application for Services executed by you.
Authorization: approval by, or on behalf of, the Issuer to validate a transaction. An
Authorization indicates only that the Issuer has confirmed there is sufficient availability of
funds on the Cardholder's account at the time the Authorization is requested.
Authorization Approval Code: A number issued to a participating merchant by the
Authorization Center which confirms the Authorization for a sale or service.
Authorization and Capture: Refers to the communication of instructions from your
POS device or other systems to our computer systems, whether the communications are for
authorization requests or any other capture of information.
Authorization Center: A department that electronically communicates a merchant's
request for Authorization on Credit Card transactions to the Cardholder's bank and
transmits such Authorization to the merchant via electronic equipment or by voice
Authorization.
Bank: The bank identified on the Application signed by you.
Bankruptcy Code: Title 11 of the United States Code, as amended from time to time.
Batch: A single Submission to us of a group of transactions (sales and Credits) for
settlement. A Batch usually represents a day's worth of transactions.
Business Day: Monday through Friday, excluding Bank holidays.
Card: See either Credit Card or Debit Card.
Cardholder: Means the Person whose name is embossed on a Card and any authorized
user of such Card, also referred to as Card Member by American Express.
Cardholder Information: the data contained on a Card, or otherwise provided to you,
that is required by the Payments Organization or us in order to process, approve and/or
settle a Card transaction, including the names, addresses and Card account numbers of
Cardholders.
Card Not Present Sale/Transaction: A transaction that occurs when the Card is
not present at the point -of -sale, including internet, mail-order and telephone -order Card
sales.
Card Verification Codes: A three -digit value printed in the signature panel of most
Cards and a four -digit value printed on the front of an American Express Card. Visa's Card
Verification Code is known as CVV2; Mastercard's Card Verification Code is known as
CVC2; the Card Verification Codes for Discover Network, PayPal and American Express are
known as a Card Identification Numbers (CID). Card Verification Codes are used to deter
fraudulent use of an account number in a non -face-to-face environment, (e.g., mail orders,
telephone orders and internet orders).
Card Verification Value (CVV)/Card Validation Code (CVC)/Card
Identification Data (CID): A unique value encoded on the Magnetic Stripe of a Card
used to validate Card information during the Authorization process.
Cardholder Verification Method (CVM): A method used to confirm the identity of
a Cardholder and to signify Cardholder acceptance of a transaction, such as signature,
Offline PIN, and Online PIN.
Cash Benefits: An EBT account maintained by an Issuer that represents pre -funded or
day -of -draw benefits, or both, administered by one or more government entities, and for
which the Issuer has agreed to provide access under the EBT program. Multiple benefits
may be combined in a single cash benefit account.
Cash Over Transaction: Dispensing of cash by a merchant in connection with a Card
sale, other than a PIN Debit Card transaction, for the purchase of goods or services.
Charge or Charges: The total price, including all applicable taxes and gratuities, for the
purchase of goods or services at a merchant for which a Cardholder has signed a Sales Draft
or otherwise indicated intent to pay with a Card.
Chargeback: A Card transaction (or disputed portion) that is returned to us by the
Issuer. Client is responsible for payment to us for all Chargebacks.
Chip: An integrated microchip embedded on a Card containing cardholder and account
information.
Chip Card: A Card with an embedded EMV-compliant chip containing memory and
interactive capabilities used to identify and store additional data about a Cardholder, an
Account, or both.
Claim: Means any claim (including initial claims, counterclaims, cross -claims, and third
party claims), dispute, or controversy between you and us arising from or relating to the
Agreement or prior Card acceptance agreements, or the relationship resulting therefrom,
whether based in contract, tort (including negligence, strict liability, fraud, or otherwise),
statutes, regulations, or any other theory, including any question relating to the existence,
validity, performance, construction, interpretation, enforcement, or termination of the
Agreement or prior Card acceptance agreements or the relationship resulting therefrom.
Contactless Payment: Payment performed in a Card -Present Environment with a
Contactless card or Payment Device (e.g., Mobile phone) at the Point -of -Transaction.
Client: The party identified as "Client" on the Application. The words "Subscriber,"
"you", and "your" refer to Client. Also, sometimes referred to as "Merchant."
Credit: A refund or price adjustment given for a previous purchase transaction.
Credit Card: a payment account that is (a) presented to you in various forms (including
cards, fobs, tags, mobile devices, or virtual forms), (b) bears the Mark of a Payments
Organization, and (c) enables the Cardholder to buy goods or services on credit.
Credit Draft: A document evidencing the return of merchandise by a Cardholder to a
Client, or other refund or price adjustment made by the Client to the Cardholder, whether
electronic, paper or some other form, all of which must conform to Card Organization
Rules and applicable law.
Credit Limit: The credit line set by the Issuer for the Cardholder's Credit Card account.
Customer Activated Terminal (CAT): A magnetic stripe terminal or chip -reading
device (such as an automatic dispensing machine, Limited Amount Terminal, or Self -Service
Terminal) that is not an ATM.
Data Incident: any actual or potential unauthorized or fraudulent access to (or use,
disclosure, or alteration of) transaction data, whether consisting of a single event, a
continuous course of events, or a series of related events.
Data Incident Expenses: means: (a) any obligations that you have to us arising from
a Data Incident including EMV Upgrade Costs; (b) the costs of a security assessment
conducted by a qualified security assessor approved by a Payments Organization or PCI to
determine the cause and extent of a Data Incident; and (c) any reasonable fees and expenses
incurred by us, or by you with our prior written consent, for any Mitigation Services
specifically approved by us in writing but only if the Mitigation Services are provided within
one (1) year following discovery of the relevant Data Incident.
Data Usage Charge: Charged to you for our processing of Sales Data sent to us.
Debit Card: a payment account that is (a) presented to you in various forms (including
cards, fobs, tags, mobile devices, or virtual forms), (b) bears the Mark of a Payments
Organization, and (c) enables the Cardholder to buy goods or services by debiting the
Cardholder's bank account or stored value/prepaid account.
Dial -Up Terminal: An Authorization device which, like a telephone, dials an
Authorization Center for validation of transactions.
Discount Rate: A percentage rate and/or amount charged to a merchant for processing
its qualifying daily Credit Card and Non -PIN Debit Card transactions, as set forth in the
Application. Transactions that fail to meet applicable interchange requirements will be
charged additional amounts as set forth in Section 26.1.
Electronic Benefit Transfer (EBT): An Electronic Benefits Transfer system used to
deliver certain government delivered benefits, including without limitation Cash Benefits
and FNS, SNAP and WIC Benefits, to EBT customers.
Electronic Draft Capture (EDC): A process which allows a merchant's Dial -Up
Terminal to receive Authorization and capture transactions, and electronically transmit
them to the Processor. This eliminates the need to submit paper for processing.
EMV Upgrade Costs: the costs you agree to incur to upgrade payment acceptance and
processing hardware and software to enable you to accept and process EMV-enabled Cards
in a manner compliant with the PCI DSS.
Entity: Means a corporation, partnership, sole proprietorship, trust, association, or any
other legally recognized entity or organization.
Factoring: The submission of authorization requests and/or Sales Drafts by a merchant
for Card sales or cash advances transacted by another business. Factoring is prohibited.
Fixed Acquirer Network Fee (FANF): Fee that applies to the acceptance of all Visa
branded products and is based on both the size and the number of merchant locations. The
fee will be assessed per merchant Taxpayer ID, based on the number of merchant locations,
Merchant Category Code (MCC), and monthly Total Gross merchant Sales Volume
associated with each Taxpayer ID.
Fraud Full Recourse: One of American Express's Chargeback programs
General Terms: Section of the Program Guide, including any amendments or
modifications.
Gross: When referred to in connection with transaction amounts or fees, refers to the
total amount of Card sales, without set-off for any refunds or Credits.
Imprinter: A manual or electric machine used to physically imprint the merchant's name
and ID number as well as the Cardholder's name and Card number on Sales Drafts.
Issuer: The financial institution or Card Organization (or other Entity authorized by a
Card Organization) which has issued a Card to a Person.
Limited Amount Terminal: A Customer Activated Terminal that has data capture
only capability, and accepts payment for items such as parking garage fees, road tolls,
motion picture theater entrance, or magnetic -stripe telephones.
Magnetic Stripe: A stripe of magnetic information affixed to the back of a plastic Credit
or Debit Card. The Magnetic Stripe contains essential Cardholder and account information.
FN_WF_R_2411 38
Marks: Names, logos, emblems, brands, service marks, trademarks, trade names, tag lines
or other proprietary designations.
Mastercard Account Status Inquiry Service Fee: Zero dollar Account Status
Inquiry Service requests (including AVS, CVC2 or both).
Mastercard CVC2 Fee: A fee assessed for transactions acquired in the U.S. Region with
the CVC2 (Three digit code on the back of the Mastercard issued card) included in the
transaction for authorization and where the CVC2 response value equals `M' (Match) or `N'
(Invalid/did not match). The fee will not be applied to Account Status Inquiry (ASI)
requests.
Mastercard Digital Enablement Fee: A fee assessed by Mastercard on select Card
Not Present transactions.
Mastercard Processing Integrity Fee: The Mastercard Processing Integrity Fee is
assessed in the event Mastercard cannot match an approved authorization to a settled
transaction (within 120 days from the date the authorization was granted) or a reversal
request (within a specific time frame). The Processing Integrity Fee can be avoided by
settling transactions only with an approved authorization. If an authorization approval is
no longer needed, it must be electronically reversed within 24 hours for a card -present
transaction or within 72 hours for card not present transaction.
Media: The documentation of monetary transactions (i.e., Sales Drafts, Credit Drafts,
computer printouts, etc.)
Merchant Identification Card: A plastic embossed card supplied to each merchant to
be used for imprinting information to be submitted with each Batch of paper Sales Drafts.
Embossed data includes Merchant Identification Number, name and sometimes merchant
ID code and terminal number.
Merchant Identification Number: A number that numerically identifies each
merchant location, outlet, or line of business to the Processor for accounting and billing
purposes.
Merchant Processing Application: The Merchant Processing Application and
Agreement executed by Client, which is one of the documents comprising the Agreement.
Merchant Provider: Any Person engaged by you to provide services to you involving
or relating to (i) access to Cardholder data, transaction data or information related to either
Cardholder data or transaction data or (ii) PIN encryption, including without limitation,
Encryption Service Organizations (ESOs).
Mitigation Service: a service provided to a cardholder whose information is the subject
of a Data Incident, where the primary purpose of the service is to mitigate the effects of the
Data Incident, including identity theft education and assistance and credit monitoring.
Non -Bank Services: Products and/or Services for which Bank is not responsible or to
which Bank is not a party.
Non -PIN Debit Card: A device with a Visa, Mastercard or Discover Network Mark
that is tied to a Cardholder's bank account or a prepaid account and which is processed
without the use of a PIN.
Non -Qualified Interchange Fee: The difference between the interchange fee
associated with the Anticipated Interchange Level and the interchange fee associated with
the more costly interchange level at which the transaction actually processed.
Non -Qualified Surcharge: A surcharge applied to any transaction that fails to qualify
for the Anticipated Interchange Level and is therefore downgraded to a more costly
interchange level. The Non -Qualified Surcharge (the amount of which is set forth on the
Service Fee Schedule) is in addition to the Non -Qualified Interchange Fee, which is also
your responsibility (see above, Section 26.1)
PAN Truncation: A procedure by which a Cardholder's copy of a Sales Draft or Credit
Draft, or as required by applicable law, the Sales Draft or Credit Draft you retain, will only
reflect the last four digits of the Card account number.
Payments Organization: any payments association or payments network we support
whose cards or other payment forms you accept under your merchant processing
agreement.
Person: A third party individual or Entity, other than the Client, Processor or Bank.
PIN: the personal identification number associated with a Debit Card.
PIN Debit: a type of transaction using a Debit Card that requires a Cardholder to enter
a PIN for authentication.
PINless Debit: a type of PIN Debit transaction that, under applicable Rules and for
qualifying transactions, does not require the Cardholder to enter a PIN for authentication.
Point of Sale (POS) Terminal: A device placed in a merchant location which is
connected to the Processor's system via telephone lines and is designed to authorize, record
and transmit settlement data by electronic means for all sales transactions with Processor.
Processor: The entity identified on the Application (other than the Bank) which provides
certain services under the Agreement.
Program Guide (also known as the Merchant Services Program Terms and
Conditions): The booklet which contains Your Payments Acceptance Guide, the General
Terms, Third Party Agreements and the Confirmation Page, which together with the
Application and the Schedules thereto and documents incorporated therein, constitute your
Agreement with Processor and Bank.
Recurring Payment Indicator: A value used to identify transactions for which a
Cardholder provides permission to a merchant to bill the Cardholder's Card account at
either a predetermined interval or as agreed by the Cardholder for recurring goods or
services.
Referral: A message received from an Issuer when an attempt for Authorization requires
a call to the Voice Authorization Center or Voice Response Unit (VRU).
Reserve: money we owe to you (net of any obligations you owe to us) that we hold back
in order to secure or fund your obligations with us.
Reserve Account: An account established and funded at our request or on your behalf,
pursuant to Section 32 of the Agreement.
Retrieval Request/Transaction Documentation Request: A request for docu-
mentation related to a Card transaction such as a copy of a Sales Draft or other transaction
source documents.
Rules: the rules, regulations, standards, releases, interpretations and other requirements
(whether contractual or otherwise) imposed or adopted by any Card Organization and
related authorities, including those of the PCI Security Standards Council, LLC, the
National Automated Clearing House Association and (with respect to EBT transactions)
the Quest Operating Rules.
Sales/Credit Summary: The identifying form used by a paper Submission merchant
to indicate a Batch of Sales Drafts and Credit Drafts (usually one day's work). Not a Batch
header, which is used by electronic merchants.
Sales Draft: Evidence of a purchase, rental or lease of goods or services by a Cardholder
from, and other payments to, Client using a Card, including preauthorized orders and
recurring transactions (unless the context requires otherwise); regardless of whether the
form of such evidence is in paper or electronic form or otherwise, all of which must
conform to Card Organization Rules and applicable law.
Schedules: The attachments, addenda and other documents, including revisions thereto,
which may be incorporated into and made part of this Agreement concurrently with or
after the date of this Agreement.
Self -Service Terminal: A Customer Activated Terminal that accepts payment of goods
or services such as prepaid cards or video rental, has electronic capability, and does not
accept PINS.
Servicers: Bank and Processor collectively. The words "we," "us" and "our" refer to
Servicers, unless otherwise indicated.
Services: the activities undertaken by us to authorize, process and settle Card
transactions undertaken by Cardholders at your location(s), and all other services provided
by us under this Agreement.
Settlement Account: An account or account(s) at a financial institution designated by
you as the account to be debited and credited by us for Card transactions, fees, Chargebacks
and other amounts due under the Agreement or in connection with the Agreement.
Signature Debit: a type of transaction using a Debit Card that requires the Cardholder
to provide a signature for authentication rather than a PIN.
Store and Forward: A transaction that has been authorized by a merchant when the
merchant cannot obtain an Authorization while the customer is present, typically due to a
communications failure. The merchant will store the transaction electronically in their host
system and retransmit the transaction when communications have been restored.
Summary Adjustment: An adjustment to your Submission and/or Settlement
Accounts in order to correct errors.
Telecommunication Card Sale: Individual local or long-distance telephone calls, for
which the telephone service provider is paid directly by use of a Card. These do not include,
however, calls paid for with pre -paid telephone service cards. Telecommunication Card
Sales are considered Card Not Present Sales.
Transaction Fees: Service costs charged to a merchant on a per transaction basis.
Transaction Integrity Fee: Fee assessed on Visa Debit Card and prepaid Card
purchase transactions that either fail or do not request CPS qualification.
Wireless Networks: certain cellular telephone and data networks to which we have
access though Wireless Vendors.
Wireless Services: wireless data communication services that use radio base stations
and switching offered by Wireless Networks in order to allow you to capture and transmit
to us certain wireless Card Authorization transactions or to transmit other communications
to our system.
Wireless Software: wireless software (including any documentation relating to or
describing the wireless software) downloaded by you or your designee from our systems
onto the Wireless Equipment.
Wireless Vendors: one or more third party vendors selected by us in our sole discretion
through whom we have acquired the right to resell Wireless Services.
FN_WF_R_2411 39
The following Agreements are Third Party Agreements entered into between Client and the Third Parties identified in the Third Party Agreements
If Client desires to receive the products and/or services offered under a Third Party Agreement, Client must check the appropriate box or otherwise indicate
such desire in the Merchant Processing Application, in which case the terms and conditions of the Third Party Agreement shall be binding upon Client. The
Signature page in the Merchant Processing Application or any Schedule thereto shall also serve as a signature page to the Third Party Agreements.
Client acknowledges that the Third Parties are relying upon the information contained on the Merchant Processing Application and the Schedules thereto,
all of which are incorporated by reference into the Third Party Agreements.
TeleCheck will provide Company with the services indicated in the TeleCheck Services
Application and Agreement (TeleCheck Application) which may include: (i) coded
information that it may use when deciding whether to accept a check or electronic funds
transfer item (each an Item, and together, Items) when provided by its consumers as
payment, (ii) settlement processing services and (iii) warranty or verification services; all
as described in this Agreement (together, Services). TeleCheck will be Company's exclusive
provider of the Services during the Term (defined below) of this Agreement. Company
agrees to the terms of this Agreement by signing the TeleCheck Application; clicking
"Accept" or "Install" when presented via an App (as applicable and described below); or
using any of the Services. Company acknowledges that the Specialty Items (Settlement
Only) service does include receiving coded information, warranty or verification services.
I.I. Delivery by Application. If the TeleCheck Services are provided through
TeleCheck's check acceptance application (App) that resides on a Clover® point of sale
device (a Device), Company agrees that this Agreement will govern Company's access to
and use of TeleCheck's Services on such App. Company's use of its Device is subject to its
agreement with the supplier of the Device (and not TeleCheck), and this Agreement does
not alter Company's agreement with its Device supplier. Company will comply with the
terms of its agreement with the Device supplier; and warrants that it is authorized to install
and use TeleCheck's App on the Device.
1.2. Submitting Items. Company will designate the types of Items it accepts and that
it will submit to TeleCheck for processing under this Agreement as indicated on the
TeleCheck Application. Company must submit the Item to TeleCheck through the
appropriate service. For example, checks presented in person by consumers at Company's
point of sale can only be submitted through the In -Person Warranty (or Verification)
service, checks sent through the mail to Company can only be submitted through the By
Mail/Drop Box service. Company will submit all of its designated Items to TeleCheck for
processing under this Agreement. Except for Items processes through the By Mail/Drop
Box service, TeleCheck will analyze each Item that Company submits for processing and,
in its discretion, provide Company with an approval or decline code with respect to each
Item. TeleCheck will give Company operating guidelines and specifications, as applicable,
to assist Company with properly accepting and submitting its Items for processing
(operating guidelines and specifications may be provided to Company electronically or
made available via the internet).
1.3. Information Warranty. If Company has selected a warranty service in the
TeleCheck Application, TeleCheck warrants the accuracy of the information given in its
approval code (the Information Warranty) when an Item meets the warranty requirements
described below. Items that satisfy TeleCheck's Information Warranty and meet the
corresponding warranty requirements are Eligible Items. TeleCheck will purchase Eligible
Items that are subsequently dishonored, returned, reversed, or otherwise not paid by a
consumer's financial institution (these Items are Return Items). Company's sole remedy for
a breach of TeleCheck's Information Warranty is the right to require TeleCheck to purchase
an Eligible Item that became a Return Item. TeleCheck's liability to Company for breach of
its Information Warranty will not exceed the lesser of: (a) the amount of the Eligible Item,
or (b) the Warranty Maximum set forth in the TeleCheck Service Application and
Agreement. Company may accept Items that do not receive an approval code or that do
not meet the warranty requirements (these Items are Ineligible Items); however, Ineligible
Items are not covered under TeleCheck's Information Warranty and TeleCheck will not
purchase them.
1.4. Warranty Requirements. Company represents and warrants that each Item it
submits to TeleCheck for processing and coverage under the Information Warranty meets
the following requirements:
A. General Requirements. The following apply to all Items unless otherwise
specified:
(1) the Item was submitted to TeleCheck for processing according to TeleCheck's operating
guidelines and specifications, and Company obtained a single approval code for it;
(2) the Item is drawn on the consumer's deposit account at a United States or Canadian
financial institution (for example, and without limitation, money orders, cashier's
checks, travelers checks, insurance checks, credit card checks, or non -first party Items
are Ineligible Items);
(3) the Item, or a clear image of the Item (if submitted using a mobile or other optical
imaging device), shows the consumer's name, address, check number, and routing and
account numbers in the MICR line (not applicable if the payment is online or over the
phone);
(4) the Item is a properly completed first party Item that is dated, payable to Company,
made out for the amount due to Company for its goods or services, and signed by the
consumer (not applicable if the payment is online or over the phone);
(5) the consumer authorized debiting its account by electronic funds transfer or remotely
created check for the amount of the Item (an Authorization) in accordance with
TeleCheck's operating guidelines and specifications and the rules of the National
Automated Clearinghouse Association (Nacha Rules), as applicable, for the services
utilized;
(6) the Item represents the consumer's payment obligation to Company for its goods or
services, and has not been used in another transaction;
(7) the amount of the Item (a) is for the price of Company's goods or services, (b) matches
the amount submitted to TeleCheck for processing, and (c) does not exceed the
Warranty Maximum;
(8) the Item was not submitted as a split sale or in other ways to avoid these warranty
requirements or the Warranty Maximum;
(9) the Item is not for credit, cash, or payment on an account, debt, or Item already due
to Company;
(10) the Item does not pre -date or post-date the date of the transaction and corresponding
inquiry to TeleCheck by more than 1 calendar day;
(11) the transaction and corresponding Item are not subject to any stop payment, dispute
or setoff right;
(12) Company is not aware of anything that invalidates the Item, prevents its collection, or
relieves the consumer from liability for it; and
(13) Company provided the notices required by applicable Law (defined in Section 21.1
below), authorizing TeleCheck to process the Item as an electronic funds transfer or
remotely created check and imposing (and authorizing such processing of) a fee for
Return Items.
B. Requirements For In Person Payments: If a consumer presents a paper check
in -person at Company's point of purchase location, in addition to those in Section 1.4 A.
above the following requirements apply and must be followed in accordance with
TeleCheck's operating guidelines and specifications: (a) the consumer signed an
authorization to debit consumer's account and consumer's signature on the authorization
reasonably matches the name imprinted on the Item; (b) the authorization must be clearly
and conspicuously posted and a copy of the authorization must be provided to the
consumer and (c) the Item must be voided and returned to the consumer after submission
to TeleCheck for processing. If such in -person payment is approved as a paper check that
cannot be settled as an electronic funds transfer, the additional requirements in Section
1.4 F below apply.
C. Requirements For Online Payments: If a consumer makes an online payment,
the following requirements apply in addition to those in Section 1.4 A above: (a) the
consumer electronically authorized the transaction in accordance with TeleCheck operating
guidelines and specifications and (b) the payment website site authenticates the consumer's
identity and uses appropriate site security and internet session security standards in
accordance with the Nacha Rules.
D. Requirements For Phone Payments: If the consumer makes payment over the
phone, the following requirements apply in addition to those in Section 1.4 A. above: (a)
the consumer provided a telephonic authorization in accordance with TeleCheck operating
guidelines and specifications; (b) the payment is not the result of Company initiating an
unsolicited telephone call to consumer with which Company had no prior relationship;
and (c) Company directly tape recorded the verbal telephonic authorization from consumer
or, alternatively, Company sent the required written confirmation notice of the oral
authorization to the consumer.
E. Requirements for Mail/Drop Box Checks: If the consumer provides a paper
check which was mailed in or submitted in a drop box to Company, the requirements in
Section 1.4A above apply except (a) the check must be for payment that is not more than
60 days past due; (b) the check must not be post-dated or dated earlier than 20 days from
the date of inquiry to TeleCheck; and (d) Company must securely store the check for at least
60 days following the corresponding payment transaction at which time it must be
destroyed. Additionally, the consumer must not have notified Company that the check was
FN_WF_R_2411 40
not to be converted into an electronic funds transfer. If such mail/drop box check is
approved as a paper check that cannot be settled as an electronic funds transfer, the
additional requirements in Section 1.4 F below apply.
F. Requirements for Mobile Checks or any Checks Approved as Paper Only.
If TeleCheck approves an Item as a paper check that could not be settled as an electronic
funds transfer (i.e. check is to be deposited by Company) or the check is submitted to
TeleCheck as an image through a mobile device (either, a Paper Settlement Item), the
following requirements apply in addition to those in Section 1.4 A above: (a) the check
must include the consumer's name (imprinted by the manufacturer), physical address
(imprinted by the manufacturer or written on the check according to TeleCheck's operating
guidelines — P.O. Boxes will not be accepted), phone number (with area code), identification
type and number (imprinted or written on check), Company's TeleCheck Subscriber
Number and TeleCheck's approval code; (b) the consumer's signature must reasonably
match the name imprinted on the check and (c) Company must send Paper Settlement
Items that were presented in -person at Company's point of purchase and that become
Return Items directly from its financial institution to TeleCheck within 30 days of the date
on the check. If the Paper Settlement Item was mailed in or submitted in a drop box by the
consumer to Company, or if the Item was presented by the consumer to Company and
submitted through a mobile device by Company to TeleCheck, and subsequent to the
transaction TeleCheck instructs Company to deposit the check (due to image quality issues
(a Redeposit Check Item), Company must deposit the Redeposit Check Item within 2
days of TeleCheck's instruction to do so and TeleCheck must receive it for purchase within
45 days of the date on the check. Paper Settlement Items and Redeposit Check Items may
only be presented once for payment (TeleCheck will not accept Paper Settlement Items or
Redeposit Check Items that Company or its financial institution presented for payment
more than once). In addition, Company must securely store the physical check for at least
60 days following the corresponding payment transaction.
I.S. Electronic Images. If the Item is submitted to TeleCheck by Company as an image
using a mobile device or other image reader, the ability to settle imaged Eligible Items to
the banking system depends on (a) the quality of the image and (b) the banking system's
ability to accept the image for settlement processing. Company will use a third party
provider to capture images of Items using a mobile device (this third party, an Image
Vendor) and submit those images to TeleCheck. Company acknowledges that its Image
Vendor will require some of Company's account information (including, without limitation,
merchant account number, contact name, email address and device identifier) to submit
Item images to TeleCheck; and authorizes TeleCheck to provide the Image Vendor with the
information necessary to allow it to submit Item images to TeleCheck on behalf of
Company. TeleCheck is not responsible for the image quality of Items submitted through
Company's Image Vendor, or submission of the images by Company's Image Vendor to
TeleCheck. Company will destroy the physical checks that were submitted as electronic
images after storing them securely for at least 60 days.
1.6. Authorization. Company will maintain a copy of each consumer's Authorization
for the longer of: (a) 2 years, or (b) the period of time required by the Nacha Rules.
Company will provide TeleCheck with legible copies of Authorizations within 7 days of
TeleCheck's request for them.
1.7. Assignment of Items. Company assigns all if its right, title, and interest in each
Eligible Item that it submits to TeleCheck for warranty coverage when the Item becomes a
Return Item. Company will reasonably aid TeleCheck in its enforcement of the rights
associated with an assigned Eligible Item.
1.8. Processing Notices; Return Item Fees. Company will post, and provide
consumers with, notices at the point of sale that are required to process Items using the
Services and to collect fees on Return Items. Company will assess the highest fee amount
allowed by applicable Laws on all Return Items, which TeleCheck may collect and retain
from consumers.
1.9. "Goodwill" of an Ineligible Item. TeleCheck may elect to provide warranty
coverage for an Ineligible Item that Company submits for processing. Providing warranty
coverage for an Ineligible Item will not constitute a course of dealing, waiver of rights, or
prevent TeleCheck from rejecting warranty coverage for any other Ineligible Items.
1.10. Updating Information. Company will promptly notify TeleCheck if (a) a
consumer makes any payment to Company or returns any goods in connection with a
Return Item that is subject to warranty coverage, or (b) Company cancels any services paid
for by an Item that is subject to warranty coverage; both representing a full or partial
satisfaction of the Return Item. Company's notice of payment or cancellation of services will
identify the consumer.
1.1 1. Chargeback. TeleCheck may chargeback any Eligible Item that it purchased from
Company for coverage under the Information Warranty if:
(1) the consumer returned the goods or services (in whole or in part) that were paid for
with the Item;
(2) Company has not delivered the goods or services that were paid for using the Item;
(3) the Item is subject to any stop payment, dispute, or setoff;
(4) the consumer makes full or partial payment to Company for the Item, or provides any
form of security to ensure its payment;
(5) the goods or services were initially delivered on credit or under a lease;
(6) the purchase transaction, the payment represented by the Item, or transferring the
Item to TeleCheck (by assignment or otherwise) is void or invalid for any reason other
than the consumer's bankruptcy;
(7) Company breaches the applicable warranty requirements for Eligible Items;
(8) Company submits multiple Items or duplicate Items related to the same transaction
for processing (e.g., deposits a paper Item previously submitted for processing as an
electronic Item without TeleCheck's direction to do so);
(9) Company does not submit its Items to TeleCheck for processing within 1 calendar
day of the transaction date (for batch processing, Items must be submitted to
TeleCheck for processing within 7 calendar days of the transaction date);
(10) the consumer disputes authorizing the Item, its validity, or the amount debited for it
(except in the case of third party fraud committed with a consumer's check);
(11) the consumer's Authorization is incomplete or invalid;
(12) Company fails to provide TeleCheck with a legible copy of an Authorization within 7
days of a request for it; or
(13) Company breaches this Agreement, alters an Item or approval code, or submits an
Item with Knowledge it is likely to become a Return Item. Knowledge means facts or
circumstances which, if known, would cause a merchant, using commercially
reasonable judgment, to independently refuse to accept an Item (including, without
limitation, splitting single transactions into smaller components or resubmitting Items
that were previously denied).
Company will immediately notify TeleCheck if it has Knowledge that any of the above
circumstances occur. Company will continue to be responsible for its chargebacks after
termination of this Agreement. TeleCheck may chargeback any amounts that exceed
the Warranty Maximum for an Eligible Item.
2.1. If any of the verification services or the Specialty Items (Settlement Only) services
are selected by Company in the TeleCheck Application (Non -Warranty Services),
TeleCheck will have no liability for any Item that is processed using the Non -Warranty
Services that is subsequently returned, dishonored, reversed or otherwise unpaid, and does
not warranty the checks processed using the Non -Warranty Services. There will be no
payment to Company for any loss from transactions processed through the Non -Warranty
Services. Company assumes all risks that Items accepted by Company may result in Return
Items. Company will be fully responsible and liable to TeleCheck for all Return Items,
regardless of the reason or timing. TeleCheck will deduct or offset all Return Items against
any amounts to be paid to Company for Items to settled under this Agreement or,
alternatively, TeleCheck may initiate debits to Company's Settlement Account (defined in
Section 3.1 below) for all such Return Items.
2.2. Representations and Warranties. Company represents and warrants that each
Item submitted under any of the Non -Warranty Services complies with the following, (a)
the Item was submitted to TeleCheck in accordance with the TeleCheck's operating
guidelines and specifications, (b) the consumer authorized debiting its account by
electronic funds transfer or remotely created check for the amount of the Item in accordance
with in accordance with the TeleCheck's operating guidelines and specifications and Nacha
Rules including, without limitation, providing any necessary notices to consumer (not
applicable to the Specialty Items (Settlement Only) services) and (c) the requirements in
Sections 1.4. B., C. and D (as applicable to the type of Item presented) have been complied
with.
3.1. Company will identify one or more bank accounts held in its name (each, a
Settlement Account) that TeleCheck will use in connection with the Services. Company
authorizes TeleCheck to (a) initiate credits to the Settlement Account for proceeds that
correspond to Company's transactions; (b) initiate debits to the Settlement Account for any
amounts that may be owed or are required to be paid under this Agreement; (c) initiate the
transaction to a consumer's deposit account on Company's behalf for Items that are owed
to it; and (d) initiate adjustments related to the foregoing (including, without limitation,
adjustments for chargebacks or partial adjustments). TeleCheck may initiate any transfer
by Automated Clearing House (ACH) entry.
3.2. TeleCheck reserves the right to decline processing any Item. TeleCheck will initiate a
funds transfer for Company's transactions that were processed under this Agreement; less
any amounts due from Company for fees, refunds, adjustments or its other obligations.
TeleCheck will typically credit Company's settlement funds to its Settlement Account within
2 banking days once the transactions are finally submitted to TeleCheck for settlement
processing.
3.3. TeleCheck may recover amounts associated with any adjustments for an Item that are
made to the Settlement Account at Company's request or due to its error. TeleCheck may
also recover amounts associated with any fees that a consumer paid to its financial
institution because of these adjustments.
3.4. Company must promptly notify TeleCheck if it fails to receive any settlement funds
or if there are any changes to the Settlement Account. Transfer of settlement funds may be
delayed or misdirected if Company provides inaccurate information about, or fails to notify
FN_WF_R_2411 41
TeleCheck of changes to, the Settlement Account. TeleCheck is not responsible for
settlement errors that arise if Company provides inaccurate information about, or fails to
notify TeleCheck of changes to, the Settlement Account.
TeleCheck have a security interest in the Reserve and, at TeleCheck request, will provide
documentation to reflect this security interest.
Company will promptly provide any financial or other information reasonably requested by
TeleCheck to perform credit risk, security, qualification, and other reviews related to
providing the Services, transactions submitted, fulfillment of obligations to TeleCheck, or
the financial condition of Company. Company authorizes TeleCheck to obtain information
from third parties when performing credit risk, security, qualification, and other reviews.
Company will provide TeleCheck with reasonable advance notice of any material change
in the nature of Company's business (including, without limitation, any change to
Company's operations that would materially affect its products sold, services provided, or
the procedures it follows for payments acceptance). The failure to provide TeleCheck with
this notice constitutes a material breach of this Agreement.
Fees. Company will pay TeleCheck for: (a) all fees and charges for the Services that are
set forth in the TeleCheck Service Application and Agreement; (b) all Items that are charged
back; (c) all adjustments required in connection with Company's transactions; and (d) all
costs, liabilities, or other obligations imposed on TeleCheck by third parties as a result of
transactions submitted by Company, its actions, or inactions.
6.1. Other Fees. Company will also pay TeleCheck for the following fees and charges
for the Services (as applicable): (a) Customer Requested Operator Call Fee (also called
CROC or Voice Authorization Fee), which is an additional $2.50 fee per operator or
Interactive Voice Response (IVR)-assisted call that Company initiates, but TeleCheck does
not request; (b) December Risk Surcharge, which is an additional percentage charge added
to the Inquiry Rate for each authorization inquiry in the month of December; (c) Funding
Report Fee, which is a $10.00 monthly fee to receive daily funding or weekly funding
reports (the Funding Report Fee does not apply if TeleCheck provides the funding report
monthly); (d) Inquiry Rate, which is the percentage rate that applies to the face amount
of each Item (up to the Warranty Maximum) that Company submits to TeleCheck for
authorization (whether or not TeleCheck issues an approval code for the Item); (e) Monthly
Minimum Fee, which is the minimum aggregate amount of the Inquiry Rate fees that
Company must pay on a monthly basis (if the total Inquiry Rate fees for Company's Items
submitted during any month is less than the Monthly Minimum Fee, then the Monthly
Minimum Fee will apply); (f) Monthly Processing Fee is a monthly fee for handling
Company's account; (g) Special Handling Fee, which is a $5.00 fee applied when the
following occur: (1) a chargeback of an Eligible Item, (2) an Item processed for payment
must be corrected due to Subscriber's error or at Subscriber's request, or (3) TeleCheck
elects (in its discretion) to process an Item that fails to meet the applicable warranty
requirements, or that is a Return Item, as a "Goodwill" Item; (h) Transaction Fee, which
is the additional per transaction charge for each Item that Company submits to TeleCheck
for authorization or processing (whether or not TeleCheck issues an approval code for the
Item); and (i) Unauthorized Return Fee is a fee applicable to any Item that is dishonored,
returned, reversed, or otherwise not paid by the Consumer's financial institution for the
reason that such Item is unauthorized by the Consumer.
6.2. Early Termination Fee. TeleCheck will suffer substantial injury, for which it
would be difficult to determine damages, if Company breaches this Agreement or terminates
it early in violation of the Agreement's terms. TeleCheck may recover damages equal to 90%
of the aggregate Monthly Minimum Fees and Monthly Processing Fees that are payable for
the unexpired portion of the then -current Term as an accurate reflection of these damages
and realistic pre -estimate of TeleCheck's losses caused by an early termination of this
Agreement.
7.1. TeleCheck may require Company to fund a cash reserve (Reserve) in an amount that
reflects TeleCheck' assessment of risk, as it may determine in its discretion from time -to -
time. The Reserve is a payment obligation of TeleCheck, established by holding back
transaction proceeds or debiting the Settlement Account in order to potentially offset any
obligations that Company may have to TeleCheck. The Reserve is not a segregated fund that
Company may claim to own. TeleCheck is obligated to pay to Company any amounts
remaining from the Reserve after all other then -current and contingent liabilities or
obligations related to Company's payment transactions have expired.
7.2. The obligations due to Company from the Reserve will not accrue interest unless
required by applicable Laws.
7.3. TeleCheck will notify Company if a Reserve is established (including its amount) or
if the amount of the Reserve is modified.
7.4. TeleCheck may set off any obligations that Company owes to TeleCheck from the
Reserve.
7.5. Although Company acknowledges that the Reserve is a general obligation of
TeleCheck, and not a specifically identifiable fund, if any person claims that the Reserve is
an asset of Company that is held by TeleCheck, Company grants and acknowledges that
All funds that TeleCheck owes to Company under this Agreement are subject to Company's
payment obligations under this Agreement. TeleCheck may setoff or recoup amounts
Company owes to TeleCheck against any funds that TeleCheck owes to Company.
TeleCheck will provide Company with statements or electronic reporting (together,
Statements) reflecting the fees, settlement amounts, and other information related to the
Services. Company must review the Statements and inform TeleCheck of any errors within
60 days following the date that the error was, or should have been, reported; provided,
Company must report settlement or funding errors to TeleCheck within 30 days (reporting
errors will enable TeleCheck to recover amounts or prevent them from continuing).
TeleCheck will have no obligation to provide refunds for errors that Company reports more
than 60 days or 30 days (as applicable) after the errors were, or should have been, reported.
Company and TeleCheck will work together to resolve issues or disputes that arise in
connection with the Statements, or the funds credited or debited to the Settlement Account.
This Agreement begins on the earlier of the dates when Company signs its TeleCheck
Services Application and Agreement, submits its first Item for processing under this
Agreement, or when Company downloads the App (this date, the Effective Date). The
length of this Agreement's initial term is designated in the TeleCheck Services Application
and Agreement (Initial Term). This Agreement will automatically renew for successive
one-year periods (each, a Renewal Term), unless TeleCheck or Company provides the
other with at least 30 days' written notice of non -renewal at the end of the Initial Term. The
Initial Term together with any Renewal Term(s) is the Term of this Agreement.
I.I. General Termination. Either Company or TeleCheck may terminate this
Agreement by giving 30 days' advance notice if the other materially breaches this Agreement
and fails to remedy the breach within 30 days of receiving notice of it. TeleCheck may
terminate this Agreement upon written notice to Company for any reason (with or without
cause) during its Term. If the Services are delivered through TeleCheck's App, Company
may terminate this Agreement for any reason (with or without cause) during its Term by
uninstalling the App.
11.2. Modification. TeleCheck may modify this Agreement's terms (including, without
limitation, its fees) upon 30 days' notice to Company, during which notice period Company
may terminate this Agreement by providing written notice of termination to TeleCheck.
Company's continued use of the Services after the 30 day period contained in a notice of
modification from TeleCheck will constitute Company's acceptance of the new terms.
11.3. Suspension. TeleCheck may suspend its Services or settlement of any funds under
this Agreement if it determines that questionable activity occurs with respect to Company's
payment transactions (including, without limitation, if there are excessive Return Items
associated with Company's Items, Company breaches the Nacha Rules, or if required by
applicable laws. TeleCheck may also suspend or terminate its Services if requested by its
Originating Financial Depositary Institution.
12.1. Confidentiality. Neither party will disclose non-public information about the
other parry's business (including, without limitation, the terms of this Agreement, technical
specifications, customer lists, or information relating to a party's operational, strategic, or
financial matters) (together, Confidential Information). Confidential Information does
not include information that: (1) is or subsequently becomes publicly available (through
no fault of the recipient); (2) the recipient lawfully possesses before its disclosure; (3) is
independently developed without reliance on the discloser's Confidential Information; or
(4) is received from a third party that is not obligated to keep it confidential. Each party will
implement and maintain reasonable safeguards to protect the other party's Confidential
Information.
12.2. Disclosure. The recipient may disclose the other parry's Confidential Information:
(1) to its directors, officers, personnel, and representatives (including those of its
subsidiaries, affiliates, subcontractors or vendors) that need to know it in connection with
the recipient's performance under this Agreement, and are bound by confidentiality
obligations materially similar to those required under this Agreement; and (2) in response
to a subpoena, court order, or as required under applicable Laws or Nacha Rules.
13.1. Data Use. TeleCheck owns all right, title and interest in the data it obtains from
providing the Services to Company.
13.2. Data Security. Company will implement commercially reasonable practices,
including administrative, physical and technical safeguards, that are designed to: (a)
maintain the security and confidentiality of Consumer Information, (b) protect against
reasonably anticipated threats to the security or integrity of Consumer Information, and (c)
protect against unauthorized access to or use of Consumer Information that could result in
FN_WF_R_2411 42
substantial harm or inconvenience to the consumer. Consumer Information is customer
information Company receives in connection with any transaction contemplated by this
Agreement.
20. Waivers
A party's delay or failure to exercise any of its rights under this Agreement will not be a
waiver of those rights.
TeleCheck grants Company a limited, non-exclusive, non-transferrable, non-sublicensable,
royalty -free license to use the trademarks, service marks and logos (together, Marks) that
TeleCheck provides to Company during the Term of this Agreement. Company (a) may
use the Marks only in the United States; (b) may use the Marks only in connection with its
use of the Services; (c) will follow the branding guidelines that TeleCheck provides or
makes available from time -to -time; and (d) will not use materials containing the Marks
without TeleCheck's prior written permission. Company will not otherwise distribute, lease,
sublicense, sell, modify, copy or create derivative works from the Marks. TeleCheck reserves
to itself all right, title, interest or license (express or implied) to the Marks that are not
specifically granted to Company under this Agreement; and may suspend or terminate this
license upon written notice to Company.
Company will indemnify, defend, and hold TeleCheck harmless for all losses, damages,
costs, or expenses (including reasonable attorney's fees) claimed against it by third parties,
which arise from Company's gross negligence, willful misconduct, or breach under this
Agreement.
Neither party will be liable to the other for lost profits, revenues or business opportunities,
nor any exemplary, punitive, special, indirect, incidental, or consequential damages
(whether any are direct or indirect); regardless of whether these damages were foreseeable
or either party was advised they were possible.
TeleCheck' aggregate liability to Company for losses arising from any cause (regardless of
the form of action or legal theory) in connection with this Agreement will be limited to
$75,000.00
Written notices (other than normal operations) required under this Agreement will be
sent by certified mail or national courier (with tracking and delivery confirmation).
TeleCheck may also provide written notices required under this Agreement by regular
mail. Notices will be effective upon receipt. Notices to Company will be sent to the
address it provides on the TeleCheck Service Application and Agreement. Notices to
TeleCheck will be sent to: TeleCheck Services, LLC, Attn: TeleCheck Merchant Services,
1600 Terrell Mill Road, Marietta, GA 30067; with copies to TeleCheck Services, LLC,
4000 NW 120th Avenue, MS/CON-ISO, Coral Springs, FL 33065, Attention: Legal Dept.
and legalnaners@firstdata.com
There are no third party beneficiaries to this Agreement other than TeleCheck' subsidiaries
and affiliates involved in providing the Services to Company. Each party is responsible for
the performance of any third parties it uses in connection with the Services, and their
compliance with the terms of this Agreement. TeleCheck is not responsible or liable to
Company for any errors or breaches of this Agreement that occur because of Company's
third party providers (e.g., without limitation, issues that arise from ACH network
participants, or if Company uses third party providers or applications to capture electronic
images of Items to submit to TeleCheck). TeleCheck may audit Company's compliance with
this Agreement upon reasonable notice, during normal business hours, and at TeleCheck's
expense; and as required by the Nacha Rules. TeleCheck's Originating Depository Financial
Institution may also audit Company's compliance with this Agreement and the Nacha Rules.
21.1. Compliance with Law. The parties will comply with all laws, regulations, and
rules (including ACH's network rules, requirements, and standards; the Nacha Rules)
(together Laws) that are applicable to their respective performance obligations under this
Agreement. Company acknowledges that it is the Originator under the Nacha Rules with
respect to its transactions and agrees to comply with its obligations as an Originator.
Company certifies that it has a legitimate business need for the information that TeleCheck
provides through its Services, will use the information in connection with submitting
payment transactions to TeleCheck for processing and for no other purpose, and will use
the information only for permissible purposes under the Fair Credit Reporting Act
(Company will not use TeleCheck's information for employment related purposes).
21.2. Choice of Law; Waiver of Jury Trial. This Agreement will be governed by
New York law (without regard to its choice of law provisions). The courts of New York, New
York will be the proper venue for legal proceedings brought in connection with this
Agreement. TeleCheck and Company each waive their right to a jury trial for claims
arising in connection with this Agreement.
The defined term Agreement includes its schedules, addenda, and any amendments
(capitalized terms used in the schedules, addenda, or amendments without definition will
have the meanings given to them in this Agreement). This Agreement is the entire
agreement between the parties and replaces any prior agreements or understandings
(written or oral) with respect to its subject matter. Except as set forth in Section 11.2,
modifications to this Agreement must be in writing, executed by the parties. This
Agreement and any amendments may be executed electronically and in counterparts, each
of which constitutes one agreement when taken together. Electronic and other copies of the
executed Agreement are valid.
Company may not assign this Agreement without TeleCheck's written consent. TeleCheck
may assign this Agreement upon notice to Company. This Agreement will be enforceable
against a party's permitted successors or assigns. This Agreement may not be continued,
assumed, or assigned in the event of a bankruptcy or other insolvency event without
consent from the non -bankrupt or insolvent parties.
FN_WF_R_2411 43
All payments to Client shall be through the Automated Clearing House ("ACH")
and shall normally be electronically transmitted directly to the Settlement Account
you have designated or any successor account designated to receive provisional
funding of Client's Card sales pursuant to the Agreement. Client agrees that any
Settlement Account designated pursuant to the preceding sentence will be an
account primarily used for business purposes. Neither Wells Fargo Bank, N.A. nor
First Data Merchant Services LLC can guarantee the time frame in which payment
may be credited by Client's financial institution where the Settlement Account is
maintained.
Client hereby authorizes Wells Fargo Bank, N.A. and its authorized representative,
including First Data Merchant Services LLC, to access information from the
Settlement Account and to initiate credit and/or debit entries by bankwire or ACH
transfer and to authorize your financial institution to block or to initiate, if
necessary, reversing entries and adjustments for any original entries made to the
Settlement Account and to authorize your financial institution to provide such
access and to credit and/or debit or to block the same to such account. This
authorization is without respect to the source of any funds in the Settlement
Account, is irrevocable and coupled with an interest. This authority extends to
any equipment rental or purchase agreements which may exist with Client as well
as to any fees, fines and assessments and Chargeback amounts of whatever kind
or nature due to First Data Merchant Services LLC or Wells Fargo Bank, N.A. under
terms of this Agreement whether arising during or after termination of the
Agreement. This authority is to remain in full force and effect at all times unless
and until First Data Merchant Services LLC and Wells Fargo Bank, N.A. have
consented to its termination at such time and in such a manner as to afford them
a reasonable opportunity to act on it. In addition, Client shall be charged for each
ACH which cannot be processed, and all subsequent funding may be suspended
until Client either (i) notifies First Data Merchant Services LLC that ACH's can be
processed or (ii) a new electronic funding agreement is signed by Client. Clients
Settlement Account must be able to process or accept electronic transfers via ACH.
Automated Clearing House (ACH). Your funds for Mastercard, Visa,
Discover Network, PayPal and American Express transactions will ordinarily be
processed and transferred to your financial institution within two (2) Business
Days from the time a batch is received by Processor if your financial institution
is the Bank. If your financial institution is not the Bank, your Mastercard, Visa,
Discover Network, PayPal and American Express transactions will ordinarily be
processed via the Federal Reserve within two (2) Business Days from the time a
batch is received by Processor. The Federal Reserve will transfer such amounts to
your financial institution.
If Client's Mastercard, Visa, Discover Network, PayPal and American Express
transaction(s) fail to qualify for the discount level contemplated in the rates set
forth in the Application, Client will be billed the fee indicated in the Mid -Qualified
Discount field or Non -Qualified Discount field. If you are utilizing the Enhanced
Billback Discount option, the Client will be charged the Enhanced Billback Rate
on the volume of said transaction that failed to qualify, in addition to the difference
between the Mastercard/Visa/Discover Network/PayPal and American Express
Qualified Rate agreed to on the Service Fee Schedule and the actual interchange
rate assessed to the downgraded transaction.
a. Any increases or decreases in the interchange and/or assessment portion of
the fees;
b. The appropriate interchange level as is consistent with the qualifying criteria
of each transaction submitted by Client;
c. Increases in any applicable sales or telecommunications charges or taxes levied
by any state, federal or local authority related to the delivery of the services
provided by First Data Merchant Services LLC when such costs are included
in the Service or other fixed fees.
The discount fees shown on the Service Fee Schedule shall be calculated based on
the gross sales volume of all Visa, Mastercard/Discover/PayPal and American
Express volume.
A Monthly Minimum Processing Fee will be assessed immediately after the date
Client's Application is approved. (Refer to Service Fee Schedule, if applicable.)
In addition to the PIN Debit Card transaction fees set forth on the Application,
Client shall be responsible for the amount of any fees imposed upon a transaction
by the applicable debit network.
The parties further agree and acknowledge that, in addition to any remedies
contained herein or otherwise available under applicable law and, if (a) Client
breaches this Agreement by improperly terminating it prior to the expiration of
the initial term of the Agreement, or (b) this Agreement is terminated prior to
the expiration of the initial term of the Agreement due to an Event of Default,
then Servicers will suffer a substantial injury that is difficult or impossible to
accurately estimate. Accordingly, the parties have agreed that the amount
described below is a reasonable pre -estimate of Servicers' probable loss.
In the event that Client terminates this Agreement within three (3) years from
the date of approval by First Data Merchant Services LLC and Wells Fargo Bank,
N.A. or this Agreement is terminated by Servicers within 3 years from the date of
approval due to an Event of Default, Client will be charged a fee for such early
termination, if so indicated on the Application on the Service Fee Schedule and
as allowable under applicable laws.
Client's obligation with respect to the Monthly Minimum Processing Fee will end
simultaneously with First Data Merchant Services' receipt of Termination Fee.
Pursuant to Section 605OW of the Internal Revenue Code, merchant acquiring
entities and third party settlement organizations are required to file an information
return for each calendar year reporting all payment card transactions and third
party network transactions with payees occurring in that calendar year.
Accordingly, you will receive a Form 1099-K reporting your gross transaction
amounts for each calendar year. Your gross transaction amount refers to the gross
dollar amount of the card transactions processed through your merchant account
with us. In addition, amounts reportable under Section 605OW are subject to
backup withholding requirements. Payors will be required to perform backup
withholding by deducting and withholding income tax from reportable
transactions if (a) the payee fails to provide the payee's taxpayer identification
number (TIN) to the payor, or (b) if the IRS notifies the payor that the TIN (when
matched with the name) provided by the payee is incorrect. Accordingly, to avoid
backup withholding, it is very important that you provide us with the correct
name and TIN that you use when filing your tax return that includes the
transactions for your business.
PROCESSOR: Important Phone Numbers:
First Data Merchant Services LLC: (see also Sections 10 and 17)
4000 NW 120th Avenue,
MS/CON-ISO, Customer Service
Coral Springs, FL 33065, 1-800-366-1841
Attention: Legal Dept.
BANK:
Wells Fargo Bank, N.A.:
PO. Box 6079
Concord, CA 94524
1-844-284-6834
FN_WF_R_2411 44