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HomeMy WebLinkAbout2018-28882018 -2888 Client Name: Keith Dahl Company Name: City of Columbia Heights - Columbia Heights Economic Development Authority Address: 590 NE 40th Ave Columbia Heights, MN 55421 Phone: 763.706.3674 Email: kdahl @cicolumbiaheightsmn.gov Date: 10/15/2018 Technology Advisor: Dex Holthaus Phone: 320.259.3066 Email: dex.holthaus @marconet.com Web: www.marconet.com Document Number: SOW15800 MANAGED SERVICES CLOUD SERVICES BUSINESS IT SERVICES CARRIER SERVICES COPIERS & PRINTERS 4a i co o marconet.com ABOUT THIS STATEMENT OF WORK (SOW) This Statement of Work (SOW) outlines the products (if applicable), services, and deliverables that Marco will provide to Customer (hereafter referred to as "City of Columbia Heights - Columbia Heights Economic Development Authority ") for this project. In addition, this SOW outlines the roles and responsibilities of Marco and City of Columbia Heights - Columbia Heights Economic Development Authority during this review and the key dependencies upon which this SOW is based. The SOW is valid for 90 days. Marco will work closely with City of Columbia Heights - Columbia Heights Economic Development Authority on a consultative basis to optimize the success of the engagement. Any requested changes to this statement of work will be accommodated according to the change management process outlined below. CURRENT SITUATION City of Columbia Heights has 5 locations that do not currently have video surveillance. 1. 3918 Central Avenue NE, Minnesota 55421 (Northeast Auto Body, Inc.) 2. 3948 Central Avenue NE, Minnesota 55421 (Bad Hombre, LLC) 3. 3988 Central Avenue NE, Minnesota 55421 (Hartley Law Office) 4. 4016 Central Avenue NE, Minnesota 55421 (Rapid Graphics & Mailing, Inc.) 5. 4357 Central Avenue NE, Minnesota 55421 (Chet's Shoes, Inc.) SOLUTION OVERVIEW Marco will be installing a new Network Video Recorder at the five locations listed below along with new IP cameras which was requested by the City of Columbia Heights. 1. Northeast Auto Body, Inc. 3918 Central Avenue NE, Minnesota 55421 2. Bad Hombre, LLC 3948 Central Avenue NE, Minnesota 55421 3. Hartley Law Office 3988 Central Avenue NE, Minnesota 55421 4. Rapid Graphics & Mailing, Inc. 4016 Central Avenue NE, Minnesota 55421 5. Chet's Shoes, Inc. 4357 Central Avenue NE, Minnesota 55421 INSTALLATION ADDRESS & SITE CONTACT DESCRIPTION OF SERVICES AND DELIVERABLES Outlined below is a complete description of all services that will be provided by Marco. Marco certified systems engineers will perform all work according to Marco guidelines. NVR, Camera, switch and Wall Mount Cabinet installation: Northeast Auto Body: Marco techs will be installing a new Winic 4 channel NVR which has a board PoE, as well as installing (2) new Winic IP outdoor dome cameras in locations already discussed with the customer and are indicated on the print provided. Marco techs will install a new Middle Atlantic locking wall rack in a designated location, this cabinet will house the NVR, and rack mount shelf, customer will need to provide power along with the proper network connections. Each IP camera will be cabled to the rack with Cat 5e cable and will get connected to the PoE ports in the back of the NVR. Each NVR will need to be plugged into the customers provided network. If remote access is needed City of Columbia Heights will need to assist on opening the proper ports to accomplish this. © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 2 Bad Hombre, LLC: Marco techs will be installing a new Winic 4 channel NVR which has a board PoE, as well as installing (2) new Winic IP done and 360 outdoor cameras in locations already discussed with the customer and are indicated on the print provided. Marco techs will install a new Middle Atlantic locking wall rack in a designated location, this cabinet will house the NVR, and rack mount shelf, customer will need to provide power along with the proper network connections. Each IP camera will be cabled to the rack with Cat 5e cable and will get connected to the PoE ports in the back of the NVR. Each NVR will need to be plugged into the customers provided network. If remote access is needed City of Columbia Heights will need to assist on opening the proper ports to accomplish this. Hartley Law Office: Marco techs will be installing a new March Networks 8 channel NVR and a new Netgear 8 port PoE switch along with installing (1) new March Networks IP outdoor 360 camera in the location already discussed with the customer and are indicated on the print provided. Marco techs will install a new Middle Atlantic locking wall rack in a designated location, this cabinet will house the NVR, and rack mount shelf, customer will need to provide power along with the proper network connections. Each IP camera will be cabled to the rack with Cat 5e cable and will get connected to the PoE ports in the back of the NVR. Each NVR will need to be plugged into the customers provided network. If remote access is needed City of Columbia Heights will need to assist on opening the proper ports to accomplish this. Rapid Graphics & Mailing, Inc.: Marco techs will be installing a new Winic 4 channel NVR which has a board PoE, as well as installing (2) new Winic IP outdoor dome cameras in locations already discussed with the customer and are indicated on the print provided. Marco techs will install a new Middle Atlantic locking wall rack in a designated location, this cabinet will house the NVR, PoE switch along with a rack mount shelf, customer will need to provide power along with the proper network connections. Each IP camera will be cabled to the rack with Cat 5e cable and will get connected to the PoE switch and the switch will be connected to the NVR. Each NVR will need to be plugged into the customers provided network. If remote access is needed City of Columbia Heights will need to assist on opening the proper ports to accomplish this. Chet's Shoes, Inc.: Marco techs will be installing a new March Networks 8 channel NVR and a new Netgear 8 port PoE switch along with (4) new Winic IP outdoor dome cameras in locations already discussed with the customer and are indicated on the print provided. Marco techs will install a new Middle Atlantic locking wall rack in a designated location, this cabinet will house the NVR, PoE switch along with a rack mount shelf customer will need to provide power along with the proper network connections. Each IP camera will be cabled to the rack with Cat 5e cable and will get connected to the PoE switch and the switch will be connected to the NVR. Each NVR will need to be plugged into the customers provided network. If remote access is needed City of Columbia Heights will need to assist on opening the proper ports to accomplish this. Training o Marco will perform 2 hours of training that will require customer sign off. Marco provides a 90 -day labor warranty for system workmanship and programming related to the outlined Statement of Work tasks. Programming changes required due to customer adjustment of the system would not be covered. Product warranty is provided directly by the manufacturer. The Marco service warranty period will begin on the first day after cutover of new services. © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 3 2= ra t � _ I E © 2018 MARCO. ALL RIGHTS RESERVED. SOW158OO MARCONET.COM 1 4 k I � _ W}iI1IC D0Ii'le t M'Ilk .. %� mL 'mow, 0 2018 MARCO. ALL RIGHTS RESERVED. SOWIS800 3 .e. MARCONET.COM 1 6 Ok At RAPID GRAPHICS POW—. - & MAILING INC. �.I'♦ �� Wink Dome Winic Dome a oilk fir' ° a 4 i.. . r Rapid Graphics Mailing, Iric. 40 16 Central tvvenue NE, Minnesota 55421 Winic DomesR ED W I N G ►+EfiS IDES �� � r ��* �+�.-` - Chet "s Shoes, In 4357 Central Avenue NE, Minnesota 55421 © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 8 SCHEDULE OF PRODUCTS (IF APPLICABLE) Please refer to the below Schedule of Products. This only includes items that have been purchased through Marco and that will be installed by the Marco installation team upon arrival. See below "Payment Terms" for further information on the billing terms of product. Quote# 023870 Version 1 Date issued: xx /xx /xxxx Expiration Date: xx /xx /xxxx SCHEDULE OF SERVICES See below "Payment Terms" for further information on the billing terms of service. Services for this project will be billed at the predetermined rates per the schedule of products. I understand the above labor amount to be an estimation of dollars and does not include any activities that result in a change of the engagement scope that would change the estimated hours: Customer Initials: OPTION 1 Fixed Fee Labor Billing Milestone Schedule Payment Milestone Deliverables Service $ Milestone to Bill 1 5 locations NVR's, IP Cameras, Switches, and Racks $11,135.00 with shelves. Total Fixed Fee Labor Dollars: $11,135.00 Notes Labor Payment Due Upon Completion of Project © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 9 SERVICES ASSUMPTIONS, EXCLUSIONS AND NOTES • Any additional travel not specified above will be outside of scope of this engagement and will result in a labor change order to the customer. Any deviations to the above should be stated here: I understand the services assn ptions, exclusions and notes listed above: Customer initialsz 0 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 10 PAYMENT TERMS ■ Payment terms are net 15 days from date of invoice. • For orders over $25,000, we require twenty -five percent down at time of order. • Products will be invoiced in full less any down payment at the time of initial delivery to any customer location and customer assumes complete ownership & liability of the product. • Time and Material Professional Services will be billed as the work is performed on a monthly basis. • When a Preferred Service Agreement is used for a time and material project, hours worked will be billed against the Agreement as the work is being performed on a daily basis. ■ Fixed Bid Labor will be billed per the above Milestone Schedule. The fixed cost payment amount will be billed after completion and acceptance of each milestone deliverable on a Net 15 Invoice. The amounts listed in this schedule DO NOT include any applicable sales taxes and shipping costs. The final installment will only be billed once the entirety of the service engagement deliverables have been completed. • Product /services changes or additions to the outlined engagement above will be billed upon delivery of the new product /services. I understand the payment terms listed above: Customer Initials: © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 11 CUSTOMER RESPONSIBILITIES AND MARCO ASSUMPTIONS General: Unless otherwise noted in the Scope of Work above, the following Customer Responsibilities and Project Assumptions are being made by Marco: • It is City of Columbia Heights responsibility to coordinate with third party contractors and the Marco Project Management staff for all items related to this project (see Subcontractor Requirements Worksheet Addendum 2.5A). • City of Columbia Heights - Columbia Heights Economic Development Authority will abide by the mutually agreed upon timeline for the project phases, install dates, and cutover dates. • City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for meeting end user device requirements for client software or features included with this project. • City of Columbia Heights - Columbia Heights Economic Development Authority has support contract for any components not included by Marco but will be used during the implementation. • City of Columbia Heights - Columbia Heights Economic Development Authority Customer shall provide all listed functional OFE equipment. If equipment doesn't match SOW or nonfunctional, a change order may be implemented. • City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for existing equipment that has been removed, Marco will hand over to the customer to reuse or recycle. Facilities and Access: If applicable, City of Columbia Heights - Columbia Heights Economic Development Authority will provide full access to all premises as needed by Marco to perform its responsibilities under this SOW. Any refusal of access shall relieve Marco of its performance obligations and the assessment schedule shall be revised to reflect the delay. City of Columbia Heights - Columbia Heights Economic Development Authority will also provide a suitable work area for Marco personnel. When and where applicable, Marco will configure remote access to City of Columbia Heights - Columbia Heights Economic Development Authority's network for post - installation remote support. Questions or concerns with Marco having this access should be communicated during the review of this SOW in order to discuss alternative methods of support. When remote access support is authorized, Marco will use this access whenever a support ticket is created. Marco will communicate with City of Columbia Heights - Columbia Heights Economic Development Authority prior to client network access for any non - support ticket remote access needs. Cabling and Environment: Unless specifically noted in the information above or the referenced Schedule of Products, Marco assumes City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for all cabling required for this project — Including Electrical, low voltage, end user cables, etc. City of Columbia Heights - Columbia Heights Economic Development Authority will provide proper cabling which is capable of carrying the traffic and any related technologies such as PoE that this project will require. Any additional cabling or demark extensions not outlined in the above information will be handled with a change order. © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET,COM 1 12 ■ City of Columbia Heights - Columbia Heights Economic Development Authority has clearly defined cable labeling in order to correctly know where to plug devices in. Electrical, Low - Voltage, and Conduit /Cable Raceway: ■ City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for high voltage for all parts of this project. Marco will provide electrical requirements for AV equipment and work with electrical contractor on all specifications as needed City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for conduit. Conduit may be required for rack location, table and floor boxes. Marco will work with architect or client on locations and specifications prior to installation when possible. Millwork and Other Contractor Service Requirements: 4 Marco will not be responsible for painting, taping, sheetrock, ceiling grid work, or any other structural changes /improvements or construction. Networking: ■ City of Columbia Heights - Columbia Heights Economic Development Authority shall complete the configuration of: • IP Address Assignments • VLAN Creation /Configuration • Network switch port configuration and assignments • Power of Ethernet (PoE) where needed • Project related DNS entries • LAN and WAN Quality of Service (QoS) • Marco will provide a worksheet (2.6A) outlining the requirements pertaining to the bullet points above (if applicable) NETWORKING REQUIREMENTS WORKSHEET Below is a complete list of requirements that must be completed prior to the Marco implementation team arriving on- site: • Network Requirements: o Network ready; port patching /interconnects, VLAN, QoS, etc. 0 2018 MARCO. ALL RIGHTS RESERVED. SDW1S800 MARCONET.COM 1 13 Location: Device: PoE: IP Address: Mask: Gateway Other: Northeast Auto Remote Body, Inc. Winic NVR Yes Connection Winic IP Northeast Auto Dome Body, Inc. Camera No Winic IP Northeast Auto Dome Body, Inc. Cam_ era No Bad Hombre, Remote LLC Winic NVR Yes Connection Bad Hombre, Winic IP 360 LLC Dome Camera No Bad Hombre, Winic IP LLC Dome Camera No Hartley Law March Remote Office Networks Yes Connection Hartley Law March Office Networks 360 NO Rapid Graphics Remote & Mailing, Inc. Winic NVR Yes Connection Rapid Graphics Winic IP & Mailing, Inc. Dome Camera No Rapid Graphics Winic IP & Mailing, Inc. Dome Camera No Remote Chet's Shoes, March Inc. I Networks Yes Connection Winic IP Chet's Shoes, Dome Inc. Camera No Winic IP Chet's Shoes, Dome Inc. Camera No Winic IP Chet's Shoes, Dome PI Camera No Winic IP Chet's Shoes, Dome Inc. Camera I No © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 14 Remote Support: Marco recommends remote access to City of Columbia Heights - Columbia Heights Economic Development Authority's network for post - installation remote support of networked audio /visual components and systems. Questions or concerns with Marco having this access should be communicated during the review of this SOW in order to discuss alternative methods of support. When remote access support is required, Marco can use this access when a support ticket is created for a quicker response time. Marco will communicate with City of Columbia Heights - Columbia Heights Economic Development Authority prior to client network access for authorization (see below for remote support options). If required during project deployment, installation or commissioning, VPN Remote Access to the customer's network shall be made available. If VPN access is unavailable and the only remote access is via an applications such as Citrix, VMware View, RDP, WebEx, etc. a change order for hours incurred will be required to accommodate additional delays. I understand the remote support options presented in Section 2.7. City of Columbia Heights - Columbia Heights Economic Development Authority will choose the following option: ❑ Not applicable (this project does not have networked components) ❑ Opt out (elect not to choose a remote support option at this time) ❑ RDP (City of Columbia Heights - Columbia Heights Economic Development Authority will provide a machine accessible to Marco and the audio /video VLAN) ❑ VPN (City of Columbia Heights - Columbia Heights Economic Development Authority will work with Marco to coordinate a VPN connection to the audio /video VLAN) Unforeseen Conditions: City of Columbia Heights - Columbia Heights Economic Development Authority is responsible for changes due to conditions that are not apparent on the drawings for new construction or during presales walkthroughs for existing structures. This would include items such as the effects of the HVAC system or reflective surfaces for audio systems, electrical mechanical interference by equipment not supplied by Marco or non - standard construction practices. Any unforeseen conditions will be provided to the customer by the Project Manager along with any additional costs to remedy the situation using our documented change management process. The AV solutions we build for our clients are often highly complex and require a significant number of parts and equipment to complete. As part of this project, a Field Services Engineer will produce high - quality "line" drawings of the solution for validation of the included design and bill of materials. We have taken every possible precaution through the sales and sales engineering phases of this project to ensure all components are included in the bill of materials; however, if during the technical review of the solution, additional items (i.e., cables, modules, connectors, etc.) are deemed necessary for successful implementation, a change order with any © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 15 additional fees will be created using our documented change management process. • Any on -site delays in project deployment due to an assumption not being met will result in a change order by Marco to cover any additional expenses, travel, time, products, etc. Customer Notes: Initials 1) CHANGE MANAGEMENT Marco will review changes, to this engagement, that are requested by City of Columbia Heights - Columbia Heights Economic Development Authority. As part of this review, Marco will prepare a Change Order that documents the requested change and, if applicable, any impact on the implementation schedule and pricing. Marco will incorporate the change into the project schedule and scope of work upon receipt of the City of Columbia Heights - Columbia Heights Economic Development Authority signed Change Order. Changes requested can affect the implementation schedule and services price quoted. As a result, Marco will not implement any change without a Change Order authorized by City of Columbia Heights - Columbia Heights Economic Development Authority and accepted by Marco. Change and Addition Pricing Any changes or additions to this Statement of Work, requested by City of Columbia Heights - Columbia Heights Economic Development Authority, will be priced according to the prevailing rate or if requested by City of Columbia Heights - Columbia Heights Economic Development Authority, separately quoted before the change or addition is made. TERMS AND CONDITIONS This Statement of Work (SOW) is subject to the terms and conditions of the Marco Relationship Agreement executed by and between City of Columbia Heights - Columbia Heights Economic Development Authority and Marco. This Statement of Work (SOW) is subject to the following terms and conditions: • Marco shall not be responsible for any delays that result from incomplete or inaccurate information supplied by City of Columbia Heights - Columbia Heights Economic Development Authority. • Any work performed by Marco that is not listed in this scope of work or which is required to assist City of Columbia Heights - Columbia Heights Economic Development Authority with the completion of this project will be subject to the change management process described above. • Marco shall not be responsible for any failure of equipment or network service resulting from any City of © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 16 Columbia Heights - Columbia Heights Economic Development Authority supplied equipment. © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 17 RETURNS Pre - authorization is required for all returns. If you are not satisfied with your purchase, please follow the guidelines below to request approval for a return. Product(s) must be returned to Marco within 15 calendar days of purchase date provided the following criteria are met: Product(s) must be in resalable condition and not damaged. Product(s) must be complete and in manufacturer's original packaging, with no visible damage (i.e., rips, tears, compressions, holes or dents). All seals and packaging tape of manufacturers packaging must be unbroken. There must be no markings or writing on manufacturer's packaging. There must be no stickers, other than the shipping label, on manufacturer's packaging. Product(s) found not to be in resalable condition will be subject to a restocking fee and /or denial of credit. 2. Special or custom orders are non - returnable. 3. All returned product will be subject to a 20 % restocking fee. 4. Product(s) that have been installed will be individually reviewed and will be subject to restocking fee, a refusal of return, no credit for the installation and delivery charges, and /or added fees for pick up. 5. Please request your Marco RMA by one of the following: • Website: www.marconet.com (online services) • Email: returns @marconet.com • Phone: 800.847.3098 (ask for Returns Department) I understand the Marco's Product return policy and agree to the terms above: Customer Initials: © 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 18 NOTICE TO PROCEED Execution of this Statement of Work (SOW) by City of Columbia Heights - Columbia Heights Economic Development Authority shall constitute notice to Marco to proceed with the project described in this SOW. NOTE: Scheduling action cannot be finalized until your concurrence with the SOW has been returned to this office. Any delay at this time can incur a delay in the installation of your programmed facility. Signed SOW — Please return All Pages to Marco via: Your Account Manager, EMAIL itDortfoliomanagremenmarconet .cam , FAXED to 320.259.3087, 651.636.2855 or 800.847.3087, or MAILED to: IT Portfolio Management - Client Integration Services Marco 4510 Heatherwood Rd St. Cloud, MN 56301 ACCEPTANCE SIGNATURES (authorization of engagement deliverables) �! 10 -29 -18 l Walter Fehst ate Marco Technologies, LLC Date City of Columbia Heights - Columbia Heights Economic Development Authority 10/15/2018 Marc Mrozek Date Marco Consulting Systems Engineer 0 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 19 NEXT STEPS Upon receipt of this notice and confirmation of purchase order receipt, Marco will initiate the following "next steps ": Marco will order product approved by City of Columbia Heights - Columbia Heights Economic Development Authority (if applicable). 2. Marco AV Project management will contact City of Columbia Heights - Columbia Heights Economic Development Authority to introduce themselves and assign them a Marco point of contact. Schedule a project kickoff meeting /conference call with City of Columbia Heights - Columbia Heights Economic Development Authority and end user (if applicable). During this meeting, Marco will introduce the assessment team, work with City of Columbia Heights - Columbia Heights Economic Development Authority to develop a detailed project schedule, set project milestones and discuss all aspects of this assessment. The kickoff will provide an opportunity for Marco and end user to address any outstanding questions or areas of concern. In addition, begin work according to this service engagement and the agreed schedule. ENGAGEMENT COMPLETION PROCESS Once all service deliverables detailed in the Services and Deliverables section above have been completed, Marco will consider the project complete and the customer will be notified of project closure. C 2018 MARCO. ALL RIGHTS RESERVED. SOW15800 MARCONET.COM 1 20