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Home My WebLink About2018-2887Igo October 18, 2018 A Proposal for ri MANAGED SERVICES CLOUD SERVICES BUSINESS IT SERVICES COPIERS & PRINTERS Technology Advisor 320.259.3001 x6119 paulh @marconet.com Document Number: 017767 or-co marconet.com r orc ,, CITY OF COLUMBIA HEIGHTS - MMV Renewal Prepared by: _ Marco - Minneapolis T Paul Hagen 320.259.3001 x6119 F 9 paulh @marconet.com Prr,par d for: Ship To., CITY OF COLUMBIA HEIGHTS CITY OF COLUMBIA HEIGHTS 590 NORTHEAST 40TH AVENUE 590 NE 40TH AVE COLUMBIA HEIGHTS, MN COLUMBIA HEIGHTS, MN 55421 55421 JEFF HANSON JEFF HANSON 763.706.3636 763.706.3636 jeff.hanson @ci.columbia- jeff.hanson@ci.columbia- heights.mn.us heights.mn.us Quote Information: Quote #: 017767 Version: 1 Date Issued: 10/18/2018 Expiration Date:11/17/2018 Included In Contract Description Price Qty Ext. Price Marco - Voice - Managed Voice Maintenance $14,490.00 1 $14,490.00 ❑ Location: o MITEL MXE CONTROLLER MITEL SOFTWARE ASSURANC DISCOUNT ON FOUR YEAR CONTRACT ($2,898.00) 1 ($2,898.00) $11,592.00 Coverage Election Description Standard Coverage - Monday- Friday - 8:00 am - 5:00 CT Qty 1 Page: 2 of 5 Quote #017767 v1 Job #: CONFIDENTIAL I MARCO rnC_1rc0_ Marco Managed Voice Terms and Conditions For service as specified below on the equipment listed above, the undersigned agrees to pay in advance the Total Amount Due Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the Contract Start Date, and can be renewed at then prevailing rates, if accepted by the undersigned, unless either party provides written notice of its intent to cancel 90 days prior to its Contract End Date. Any manufacturer Software Assurance (SWA) fees are non - refundable. If this is a multi -year contract, early termination fees may be applicable. ri Contracted Coverage Period - The period of coverage the Customer is paying for support. The options are 8:00 am -5:00 pm CT Monday through Friday, excluding Marco published holidays or an uplift to 24x7, 7 days a week. Customer's selected option is indicated below. (Assumes M -F 8x5 unless Option B is selected). D Standard Support Desk Hours - 8:00 am - 5:00 pm CST, Monday- Friday excluding Marco published holidays. Manned 247 to report trouble. Email ITservice @marconet.com or call 800 - 847 -3098 #2 for support outside of regular business hours (8 -5). 71 Remote Access* — Remote access is required for support. Additional charges may apply if remote access is not available. F1 PPM — Principal Period of Maintenance (PPM) 8:00 am — 5:00 pm CT Monday — Friday, excluding Marco published holidays. L�- PPU — Principal Period of Upgrades (PPU) 7:00 am — 7:00 pm CT Monday— Friday, excluding Marco published holidays. C Emergency Two Hour Response - Marco provides an initial response to emergency trouble calls within 2 hours during the PPM. EMERGENCY is defined as a major service impacting event consisting of one or more of the following: 0 1) No incoming or outgoing calls 0 2) 40% of all telephones inoperative 0 3) 20% of all outside lines inoperative 0 4) Attendant console is inoperative or mainline target inoperable F1 Standard Next Business Day Preferential Response — Marco responds the next business day to routine trouble calls. D Labor and Travel for Emergency or Standard Trouble Calls - Labor and travel is included at no charge during the PPM. D Part Coverage and Service Labor Regarding Replacement Parts — Replacement of currently covered, failed components will be shipped to the Customer. Replacement equipment and parts will be of equal quality of the original parts. o *Customer must also have current Software Assurance (SWA) in place through Mitel in order for Marco to obtain manufacturer support assistance for escalated troubleshooting or to upgrade software levels if needed to accommodate replacement hardware. If the equipment, software, or licensing is not currently covered or not currently supported by the manufacturer, services will not be covered under this Agreement. At this point, services may be provided on a billable basis at Marco standard service rates in Marco's discretion. Assumes "in stock" status at the distributor /manufacturer. If not available, Marco may provide an alternate solution as a temporary measure. F Remote Moves, Adds, and Changes (MAC) — Remote access is required for support. If Marco is requested to go to the Customer site to perform MAC work, additional charges will apply at Marco standard service rates. Net -new setup or installation of additional equipment is not considered MAC work and will be billable at Marco standard service rates. ❑ Software Updates— Updates to correct any software errors that prevent your system from performing to published specifications are included during PPU. This assumes no hardware replacements or software licensing is required. If applicable, Customer will be responsible for hardware and or licensing purchases needed to support the software update. Software Upgrades t — Upgrades to keep your system at a minimum load to reflect manufacturer support requirements will be included in this Agreement, provided the Mitel operating system is able to be upgraded via software and the Customer has a current Mitel Software Assurance (SWA) in place. Upgrades that are able to be performed during the PPU (7 am — 7 pm CT) will be covered under this Agreement without additional labor charges. Upgrades that must be performed outside of the PPU will be billable at Marco standard service rates. Customer will be responsible for hardware purchases needed to support the upgrade. This Agreement does not include Microsoft Windows operating systems. Page: 3 of 5 Quote #017767 v1 Job #: CONFIDENTIAL I MARCO 1 1 Orco® tRequires a minimum annual contract spend (Total Amount Due [annual term]) of $2,400.00 (not including SWA). If Customer's annual contract spend (not including SWA) is less than the minimum, labor to upgrade will be billable at Marco standard service rates. Customer must be on a Mitel manufacturer supported version (N -1) ** to qualify for Software Assurance and vendor support. Marco support will be at Marco's discretion if Customer does not remain on a manufacturer supported version. ** N -1 means the current release of software or 1 version behind. Versions older than N -1 are supported at Marco's discretion only. D Handset Training — Access to Web based training via manufacturer site. * All Marco Managed Voice contracts require remote access and full administrative rights. Onsite service will be billable at Marco standard service rates for an issue that could be resolved remotely. ❑ Overtime Labor - Unless option B (240 coverage) is selected below, labor outside of the PPM will be billable at Marco standard service rates. l MAC On -Site Labor - If on -site labor is required or specifically requested by Customer for Moves, Adds or Changes, services will be billed at Marco standard service rates. ❑ Equipment and Labor Costs for Hardware Upgrades D Facility Changes - Any adjustments to the system necessitated by building or furniture changes. Acts of God or Abuse - Repairs necessitated by Acts of God such as lightning, water damage, fire, any other cause beyond Marco's reasonable control, Customer misuse, and any other damage caused by other than normal use. ❑ Virus or SPAM - Any Virus or SPAM attack damage is not included in this Agreement. ❑ Licensing or Patching of Operating System /Protection Software - The Customer is responsible for keeping any PC /Server operating system licenses or patches current, as well as any protective Antivirus, Antimalware or Anti -Spam software current. [I UPS - Customer UPS may be tested for functionality, however it is the responsibility of the Customer to repair or replace batteries or UPS as required. Cl Telco - Local and long distance line problems will be identified to the source. Carrier resolution will be the Customer or Customer's agent responsibility. Billable charges may incur if the Carrier is found to be responsible for the outage, quality issues, or any other incident. D QoS — Configuration, troubleshooting or assurance of QoS on Customer or vendor owned network equipment is not included in this Agreement. Wireless —Wireless handsets & wireless infrastructure (access points, controllers, etc.) are not included in this Agreement. ❑ Misc — Analog phones, Analog cordless phones, Non - manufacture headsets, Amplified handsets, Paging software or hardware, Card Access equipment, or expendable items such as Batteries, Line & Handset cords are not covered under this Agreement. I Servers and Infrastructure Networking Equipment, Switches, Routers and Other Devices - that share or have voice services are not included in this Agreement. ❑ End User /Client Applications - are not included in this Agreement. 'I Fax Software and /or Hardware, Paging Software and /or Hardware — is not included in this Agreement. L] Alarm Notifications — are not included in this Agreement. However, if alarm notifications are configured and identified by Customer, Customer may contact Marco for review and remediation under this Agreement. ❑ Security Vulnerabilities — Marco is not responsible for issues arising from known or unknown security vulnerabilities on Customer's voice system, or network systems integrated with the voice system. This includes telephone system fraud or toll fraud, which is the unauthorized use of your phone lines to make long distance calls that are charged to you. Toll fraud is an illegal activity similar to computer hacking and is an industry -wide concern. You are responsible for taking action to prevent toll fraud. U Backups — Marco is not responsible for managing scheduled backups of Customer's voice system(s) covered under this Agreement. * All Marco Managed Voice contracts require remote access and full administrative rights. Onsite service will be billable at Marco standard service rates for an issue that could be resolved remotely. Page: 4 of 5 Quote #017767 v1 Job #: CONFIDENTIAL I MARCO rnOrco. Quote Summary - One -Time Expenses Description Amount Included In Contract $11,592.00 $11,592.00 Payment Terms: Payment terms are net 15 days from date of Invoice. For orders over $25,000, we require a twenty -five percent down at time of order. All Software and Hardware are invoiced at the time of delivery to the customer. Professional Services are due upon completion of the engagement or with progress billing as laid out in the scope of services. Warranty: Your equipment is covered by it's respective manufacturer warranties. Please consult the warranty documentation that accompanies the product for details. Any charges from the manufacturer are the sole responsibility of the customer (including, but not limited to, shipping, travel and /or labor charges). Marco can provide assistance with the processing of these warranties for a processing fee. Optional contracts or warranty enhancements are available for an additional fee at the time of purchase. Returns: Upon receipt of merchandise, make sure specifications are correct before opening or marking merchandise. If you need to make a return to Marco, you must: Request to return the UNOPENED merchandise within fifteen (15) days; Product must be returned in the original undamaged /unmarked box; Recognize that special or custom orders are non - returnable; Merchandise can be subject to restock fees and /or denial of return. —For Marco's Complete Return Policy, please refer to: http: 14vww.marcanet.com su ort re uest return return - aiic Tax, Shipping, Errors: Taxes, shipping, handling and other fees may apply where applicable. We reserve the right to cancel orders arising from pricing or other errors. Signature Name: Title: Date: Signature: Name: Date: PO Number: Page: 5 of 5 Quote #017767 v1 Job #: CONFIDENTIAL I MARCO cIrc ✓ Quote Summary - One -Time Expenses Description Amount Included In Contract $3.1,592.D0 $11,592.00 Payment Terms: Payment terms are net 15 days from date of Invoice. For orders over $25,000, we require a twenty-five percent dowr at time of order. All Software and Hardware are invoiced at the time of delivery to the customer. Professional Services are due upon completion of the engagement or with progress billing as laid out in the scope of services. Warranty: Your equipment is covered by it's respective manufacturer warranties. Please consult the warranty documentation that accompanies the product for details. Any charges from the manufacturer are the sole responsibility of the customer (including, but not limited to, shipping, travel and /or labor charges). Marco can provide assistance with the processing of these warranties for a processing fee. Optional contracts or warranty enhancements are available for an additional fee at the time of purchase. Returns: Upon receipt of merchandise, make sure specifications are correct before opening or marking merchandise. If you neod to make a return to Marco, you must: Request to return the UNOPENED merchandise within fifteen (15) days; Product must be returned in the original undamaged /unmarked box; Recognize that special or custom orders are non - returnable; Merchandise can be subject to restock fees and /or denial of return. — For Marco's Complete Return Policy, please refer to: ht tt),Jlwww.marconet.com /support /reciu-.sL-eturn /return - policy/ Tax, Shipping, Errors: Taxes, shipping, handling and other fees may apply where applicable. We reserve the right to cancel orders arising from pricing or other errors. r .•; r r` Signature: Name: Title:fJ�` Date: Signature: Name: JEFF HANSON Date: .��/ e } 4:r- PO Number: 0) ^1 ct `I 44f-1141V_ ofd+ Page: 5 of 5 Quote #017767 v1 Job #: CONFIDENTIAL I MARCO Jeff Hanson From: Paul Hagen <paulh @marconet.com> Sent: Tuesday, October 30, 2018 10:39 AM To: Jeff Hanson Subject: RE: Proposal: CITY OF COLUMBIA HEIGHTS - MMV Renewal with Software Assurance Removed Attachments: MMV 4 year for City of Columbia Heights.pdf Jeff the MMV support dates for quote 017767 are as follows; 11/16/18 thru to 11/15/22. Thx From: paulh@marconet.com [mailto:paulh @marcconet.com] Sent: Friday, October 19, 2018 7:52 AM To: eff.hanson ci.columbia -hei hts.mn.us Cc: Paul Hagen <paulh marconet.com> Subject: Proposal: CITY OF COLUMBIA HEIGHTS - MMV Renewal with Software Assurance Removed Hello JEFF, Marco has prepared a quote for you. You can electronically view, modify, and place your order online by clicking the following: View Your Quote Here Your quote is also available as a PDF download at the above link. The Software Assurance will be quoted seperatly. Thank you, Paul Hagen Marco - Minneapolis 7003 West Lake Street Suite #100 St. Louis Park, MN 55426 Phone: 320.259.3001 x6119 Email: pauih @marconet.com J 1