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Public Safety Building
REVISED PROPOSAL #: MN2013110115
24 Month TSA - Technical Support Agreement
Submitted By: SCOTT K. HOFFMANN
11/19/2013
This Technical Support Agreement (TSA) is meant to provide the City of Columbia Heights with
preventative support measures as well as energy and system consultation related to the Delta Controls
Building Management System.
CALIFORNIA • ROCKY MOUNTAIN REGION • MINNESOTA
8167 SouthPark Circle • Littleton, CO • 80120 • 303.733.2300 phone - 303.733.2333 fax
www.setpointsystems.com
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
Table of Contents
PROPOSALAPPROVAL PAGE ............................................................................. ...............................
4
PHONE and ON -LINE SERVICES ...................................................................... ...............................
5
Phoneand /or VPNService ................................................................................. ..............................5
SystemConsultation ........................................................................................... ..............................5
On -Line Documentation .................................................................................... ...............................
5
On -Line Equipment ........................................................................................... ...............................
5
VPNService ..................................................................................................... ...............................
5
ON -SITE SERVICE & TECHNICAL SUPPORT ................................................. ...............................
6
On -Site Documentation ..................................................................................... ...............................
6
SoftwareProtection .......................................................................................... ...............................
6
SystemPerformance Reviews ............................................................................ ...............................
6
Software /Firmware Revisions ........................................................................... ...............................
6
OperatorTraining ............................................................................................ ...............................
6
Agreement Coverage Reviews ............................................................................ ..............................7
CONTRACTTERMS .......................................................................................... ............................... 8
ContractTerm and Coverage ............................................................................ ...............................
8
ServiceRates .................................................................................................... ............................... 9
PaymentTerms ................................................................................................. ...............................
9
ContractRenewal Terms ................................................................................... ...............................
9
ATTACHMENT "A "- Equipment List Covered Shown Below ................................. .............................10
BMSNetwork Diagram: ....................................................................................................................
10
ATTACHMENT `B "- Technical Support Tasks ....................................................... .............................11
SoftwareSupport Tasks ...................................................................................... ...............................
11
Program Verification and Fine Tuning: .........................................................................................
11
HardwareSupport Tasks ..................................................................................... ...............................
12
Hardware Validation and Inspections: ...........................................................................................
12
ATTACHMENT "C "- IT Technical Support Tasks ................................................. ...............................
15
ITSupport Tasks ................................................................................................ ...............................
15
Page 2 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
TERMS and CONDITIONS .................................................... ...............................
1.0 GENERAL PROVISIONS ..................................... ...............................
2.0 TERMS OF PAYMENT ......................................... ...............................
3.0 TERMINATION .................................................... ...............................
4.0 LIMITATION OF LIABILITY AND WARRANTY .. ............................... .
5.0 MISCELLANEOUS .............................................. ...............................
Page 3 of 18
16
16
16
16
17
18
Setpoint Systems Corporation
TSA —Technical Support Agreement
Proposal #: MN2013110115
PROPOSAL APPROVAL PACE
NUMBER: MN2013110115
DATE: November 19, 2013
TSA 2Z4
SUBMITTED TO: City of Columbia Heights, Public Safety Building – Kevin Hansen, Director
of Public Works
PROJECT: TSA – Setpoint Systems BMS – City of Columbia Heights with facilities located
at -63-�L-- 3 8!li Ave.; NE; Columbia Heights, MN 55421
825 41st Ave.,
PROPOSAL: See Contract Term and Coveraee
NET PRICE:
REMARKS: Setpoint Systems Corporation will provide the services listed in accordance with
the attached TECHNICAL SUPPORT AGREEMENT, which includes:
• System Hardware Firmware and Software Services_
• Attachment A - Equipment List
• Attachment B - Technical Support Tasks
• Attachment C – IT Technical Support Tasks
• Terms and Conditions
PROPOSAL ACCEPTED BY:
l�l �.
Signature
Printed Name
Dat
SUBMITTED BY:
- i • f ♦ t • ,
Development
APPROVED BY:
/
v vk" A —
Service Manager
( 2_--2,__--j3
Date
Page 4 of 18
•L
Term
Total Cost
Monthly
Payments Due Monthly
Payments
12 -01 -13 to
11 -30 -14
$3,132.00
S261.00
Due on the 15th of each Month
12 -01 -14 to
$1
$163.00
11 -30 -15
>956.U0
TOTAL
$5,088.00
REMARKS: Setpoint Systems Corporation will provide the services listed in accordance with
the attached TECHNICAL SUPPORT AGREEMENT, which includes:
• System Hardware Firmware and Software Services_
• Attachment A - Equipment List
• Attachment B - Technical Support Tasks
• Attachment C – IT Technical Support Tasks
• Terms and Conditions
PROPOSAL ACCEPTED BY:
l�l �.
Signature
Printed Name
Dat
SUBMITTED BY:
- i • f ♦ t • ,
Development
APPROVED BY:
/
v vk" A —
Service Manager
( 2_--2,__--j3
Date
Page 4 of 18
•L
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
Technical Support Agreement
SYSTEM HARDWARE, FIRMWARE AND SOFTWARE SUPPORT
Setpoint Systems Corporation (SSC) will provide the services listed herein on the Building Automation
System (BAS) described in the attached list of Maintained Hardware, Firmware and Software by a factory
trained service representative.
PHONE and ON -LINE SERVICES
Phone and /or VPN Service
Setpoint Systems Corporation will respond via Phone and/or VPN within ONE (1) hour after initial
notification by an authorized representative of the City of Columbia Heights facilities operations team.
If the Setpoint Systems Corporation Technician determines a site visit is required to complete diagnostics
or to snake corrections, Setpoint Systems Corporation will be on -site within FOUR (4) hours of
determination. Service calls are subject to the labor rates described herein — See Service Rates.
System Consultation
Setpoint Systems Corporation will provide basic telephone consultation to a City of Columbia Heights
representative regarding basic system hardware and software operation and basic database changes.
Emergency calls of other Setpoint Systems Corporation contract customers may take priority over remote
VPN and/or phone consultations as determined by a Setpoint Systems Corporation representative.
On -Line Documentation
Setpoint Systems Corporation will document each on -line service call and furnish to a City of Columbia
Heights representative a copy showing time, date, operator, and a brief description of the activity along
with recommendations (if any).
On -Line Equipment
Setpoint Systems Corporation will offer on -line (VPN) service, provided City of Columbia Heights has
purchased ORCAweb and has completed and authorized Setpoint Systems Corporation with their VPN
access information. See Contract Tenn Options for details.
VPN Service
City of Columbia Heights shall maintain and be responsible for the cost of any VPN requirements
connected to and/or required to maintain and troubleshoot the Setpoint Systems Building Automation
System (BAS).
Page 5 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
ON -SITE SERVICE & TECHNICAL SUPPORT
Technical support shall be performed in accordance with a program of standardized routines.
Components suspected of being faulty may be repaired or replaced at Setpoint Systems Corporations'
option to restore system integrity. City of Columbia Heights qualifies at a .50 multiplier for all Delta
components.
On -Site Documentation
Setpoint Systems Corporation will document each on -site service call and/or TSA visit and furnish to a
City of Columbia Heights representative, a copy showing time, date, operator, and a brief description of
the activity along with recommendations (if any).
Software Protection
Setpoint Systems Corporation will back up the system's database, including the host and each field
computer on a regular basis. In the event of memory loss on any of the servers /computers (Operator
Workstation - OWS), Setpoint Systems Corporation will reload the affected databases froin the current
backup copy.
System Performance Reviews
In addition to performing the Technical Support Agreement (TSA) tasks described herein, a Setpoint
Service Corporation Account Representative will be available for system consultation, energy
management recommendations; system upgrades strategies, performance reviews, and other DDC system
and TSA advice. This review is for the purpose of keeping the customer informed on how to maximize
the performance of their BAS system and receive the maximum benefit from their Technical Support
Agreement.
Software /Firmware Revisions
Setpoint Systems Corporation will inform a City of Columbia Heights representative of all applicable
software /firmware revisions to the system within its functional capabilities. Software /firmware upgrades
required to upgrade the system will be installed and tested, if deemed necessary by Setpoint Systems
Corporation and City of Columbia Heights. Setpoint Systems Corporation will, when necessary and
approved, upgrade firmware /software at preferred discount rates during the Service Agreement period.
New versions of firmware /software will be offered at preferred discount rates.
Operator Training
Setpoint Systems Corporation's training program includes on -site and in- house training as defined below:
Unlimited FREE training to be available at Setpoint Systems Minnesota office located at 1831 East 121'r
Street, Burnsville, MN 55337 or at our corporate office located at 8167SouthPark Circle; Littleton, CO
80120. The classes will be hands -on, two -day classes taught by factory - trained instructors. Class
material and lunch will be provided.
Page 6 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
To achieve your desired level of operator competency, a City of Columbia Heights representative may
schedule as many people as necessary for training at the Setpoint Systems Corporate office at no
additional costs. Additional and/or onsite training can be provided per RFQ.
SETPOINT SYSTEMS TRAINING SCHEUDLE: http://setpointsystems.com/classcalendar.aWx
Agreement Coverage Reviews
The Technical Support Agreement performance will be reviewed with a City of Columbia Heights
representative at least bi- annually. The review will include a summary of the past six month's activity
under the contract and an evaluation of the coverage required to meet City of Columbia Heights needs.
Suggestions for a change in coverage or other improvements will be discussed.
Page 7 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
CONTRACT TERMS
Contract Term and Coverage
YEAR 1 (Dec. 01, 2013 to Nov. 30, 2014):
Contract Tenn. 12 Months
Schedule
Description of Service
Monthly
Quarterly
Semi- Annually
Scheduled TSA visit#
Every Other
X
Emergency Service*
*As Needed
TSA Contract Review
I x
Phone and /or VPN Service **
* *As Needed
On -Site Trainin * **
* * *As Needed
NOTE: #Includes 6 annual visits at 4 hours per visit. *Emergency Service hours are subject to the
"Service Rates" listed below. * *VPN/Phone service hours are subject to the "Service Rates" listed
below. * * *Onsite training is available on an RFQ basis.
YEAR 2 (Dec. 01, 2014 to Nov 30, 2015):
City of Columbia Heights
Contract Term: 12 Months
Schedule
Description of Service
Mon thl
uarterl y
Semi- Annually
Scheduled TSA visit"
X
Emergency Service*
*As Needed
TSA Contract Review
X
Phone and /or VPN Service **
* *As Needed
On -Site Training***
* * *As Needed
NOTE: #Includes 4 annual visits at 4 hours per visit. *Emergency Service hours are subject to the
"Service Rates" listed below. * *VPN /Phone service hours are subject to the 'Service Rates" listed
below. * * *Onsite training is available on an RFQ basis.
TOTAL MONTHLY COST --
S 163.00
Page 8 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
Service Rates
Payment Terms
Contract Renewal Terms
This contract shall be in effect for TWO (2) years commencing on DECEMBER 01, 2013 and expiring
on NOVEMBER 30, 2015.
This Technical Support Agreement will automatically renew on DECEMBER O1, 2015 at the current
monthly rate plus a scheduled increase of 5.000 %. Setpoint Systems Corporation will provide City of
Columbia Heights with a 30 day written notice of any proposed changes greater than the scheduled
increase.
This agreement does not include new equipment that may be added during the term of the TSA
agreement. New equipment may be added at an additional agreed upon cost.
Page 9 of 18
Term
Total Cost
Monthly
Payments Due Monthly
Pa ments
12 -01 -13 to
$3,132.00
$261.00
11 -30 -14
Due on the 15th of each Month
12 -01 -14 to
$1,956.00
$163.00
11 -30 -15
TOTAL
$5,088.00
Contract Renewal Terms
This contract shall be in effect for TWO (2) years commencing on DECEMBER 01, 2013 and expiring
on NOVEMBER 30, 2015.
This Technical Support Agreement will automatically renew on DECEMBER O1, 2015 at the current
monthly rate plus a scheduled increase of 5.000 %. Setpoint Systems Corporation will provide City of
Columbia Heights with a 30 day written notice of any proposed changes greater than the scheduled
increase.
This agreement does not include new equipment that may be added during the term of the TSA
agreement. New equipment may be added at an additional agreed upon cost.
Page 9 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
ATTACHMENT "A "- Equipment List Covered Shown Below
BMS Network Diagram:
Existing Controls Drawings to be provided to Setpoint Systems from City of Columbia Heights.
Page 10 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
ATTACHMENT "B "- Technical Support Tasks
Software Support Tasks
Program Verification and Fine Tuning:
Rotating schedule of sample checks of programs:
Control Loops: ■ Review setpoints
■ Review database setup
■ Interview end -user comfort and operations
■ Tune control loops, as required
Trend Logs: ■ Review database setup and reporting
■ Verify system scanners
■ View trend logs: single, multiple point
displays
Alarms: ■ Review alarm reports
■ Review database setup and reporting
■ Review alarm messaging
■ Review alarm priorities
Scheduling: ■ Interview end -user for proper start/stop times
■ Review databases
Page 11 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
Hardware Support Tasks
Hardware Validation and Inspections:
Rotating Schedule of Sample Tasks:
General- Visual Inspections: ■ Check all panels
• Check for panel drawings
• Check all panel terminations
• Check all connectors: Power, PC, Printer,
RS485, ModBus, etc.
• Check for tagging
• Check indication lights operational:
• Power "on" switch light
• CPU control light
• Scan rate light
• VDC power light
• Log in light
• Output indication light
• Input indication light
• HOA switches in "Auto' position
Terminal Operations: Review On -Site Logbook:
• Program Changes
• Setpoint Changes
• System database backups
Page 12 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal M MN2013110115
Perform System Diagnostics:
■ Problems
■ Successes
■ Check and Test PC:
■ Clean screen(s)
■ Visual display is clear
■ Cable connections
■ Operating System diagnostics
■ Perform System Diagnostic Testing
■ Print system reports
■ Report all errors and recommendations
■ Report all errors and recommendations
■ Backup database and provide back -up media
System End -to -End Integrity
Tests:
Rotating schedule of sample point checks:
Digital Inputs: ■ Check operations
■ Check calibration and re- calibrate, if required
■ Check database for setup
Page 13 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
Analog Inputs: ■ Check operations
■ Check calibration and re- calibrate, if required
■ Check database for setup
Digital Outputs: ■ Check operations by point commanding
■ Check calibration and re- calibrate, if required
■ Check database for setup
Analog Outputs: Check operations by stroking device via point
commanding
■ Check stroke and seating and re- calibrate, if
required
■ Check database for setup
Pulse Points: • Check operations
■ Check calibration and re- calibrate, if required
■ Check database for setup
Page 14 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
ATTACHMENT "C "- IT Technical Support Tasks
IT Support Tasks
Maintenance: Removal of Thermal dust/ debris
■ Clean and reset circuit boards
■ Power Surge /UPS equipment check
■ Virus Check
■ Hard Disk Space Verification
■ Hardware and Software Inventory
■ Hardware Diagnostics
Updates: 0 OS Service Pack Verification/Installation
■ Controls Software Updates
■ Virus Definition Update Verification
Performance: ■ PC Performance Optimization
■ Server Performance Optimization
■ OS Startup Optimization
■ Network Performance Optimization
Log Book: ■ Check log book and address logged items
Page 15 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
TERMS and CONDITIONS I
1.0 GENERAL PROVISIONS
1.1 Normal working hours are defined as 7:30 A.M. to 4:30 P.M. Monday through Friday
inclusive, excluding Holidays.
1.2 Throughout the term of this agreement, CUSTOMER shall maintain site conditions within
the common environmental range of all system devices, as specified in the specifications. Setpoint
Systems Corporation (SSC) reserves the right to terminate or refuse service when, in it's opinion,
conditions at the site installation represent a health or safety hazard.
1.3 Client shall provide reasonable means of access to the equipment being serviced. SSC shall
not be responsible for any removal, replacement or refinishing of the building structure, if required to gain
access to equipment. SSC shall be permitted to control and/or operate all equipment necessary to perform
the services herein described as arranged with the Client's representative. Client shall make available, if
requested for safety reasons, an authorized representative on the premises during SSC's performance of
service.
1.4 SSC shall warrant all new materials provided under this contract for one (1) year from date of
installation.
1.5 This agreement, when accepted in writing by the Client and SSC, shall constitute the entire
agreement between the two parties.
1.6 All SSC materials, tools, documentation and test equipment used on the job site shall remain
exclusive property of SSC. SSC shall have use of common building tools such as ladders, etc.
2.0 TERMS OF PAYMENT
2.1 For services not covered herein and performed by SSC upon Client's request, Client agrees to
pay SSC in accordance with SSC's then prevailing rates and terms.
2.2 This agreement may be adjusted on any Agreement anniversary date for changes in labor
and/or material charges, and items or equipment covered by mutual agreement of both parties.
2.3 Client agrees to pay applicable sales, use or like taxes in addition to the amounts set forth
above that SSC is required to collect or that are later imposed on SSC in connection with this agreement
unless Client provides valid evidence of exemption from such tax.
2.4 SSC reserves the right to withhold without liability, with prior written notice, any service
called for if payments due SSC (whether under this agreement or other contract) are not made in
accordance with these terms.
3.0 TERMINATION
3.1 If either party fails to perform or observe any covenant or obligation under this agreement,
and such failure continues for a period of thirty (30) days after written notice thereof, the other party shall
have the right to terminate this agreement.
Page 16 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
3.2 SSC shall have the right to terminate this agreement if. Client attempts to assign this
agreement without the written consent of SSC or transfer any of its rights, proceedings, voluntary or
involuntary by or against Client, or in the event or appointment, with or without Client's consent, of a
receiver for the benefit of creditors; or if a Client fails to make any payment required under the agreement
within thirty (30) days after the same shall become due and payable.
3.3 In the event of termination, all payments invoiced but not paid by the Client shall become
immediately due and payable. Charges for all other work performed for which Client has not been
invoiced shall immediately become due and payable to SSC upon request by Client of an invoice.
4.0 LIMITATION OF LIABILITY AND WARRANTY
4.1 SSC shall not be liable for any loss, delay, injury, or damage that may be caused by
circumstances beyond its control, including, but not restricted to, acts of God, war, civil commotion, acts
of government, fire, theft, corrosion, floods, water damage, lightening, freeze -ups, strikes, lockouts,
differences with workmen, riots, explosions, quarantine restrictions, delays in transportation, shortage of
fuel, labor or materials, or malicious mischief. IN NO EVENT SHALL SSC BE LIABLE FOR ANY
SPECIAL INDIRECT, CONSEQUENTIAL OR SPECULATIVE DAMAGES; however, this sentence
shall not relieve SSC of any liability for damage to property or injury to persons resulting from accidents
caused directly by the negligence of SSC in performance or failure of performance of its obligations
under this agreement.
4.2 SSC shall not be required to make safety tests, install new devices or make modifications to
any equipment beyond the scope of the original contract in order to comply with recommendations or
directives of insurance companies, government bodies, or for other reasons.
4.3 SSC shall not be required to snake replacements or repairs necessitated by reasons of
negligence, abuse or misuse, or by reason of any other cause beyond its control except ordinary wear and
tear.
4.4 This agreement pre- supposes that all equipment is in satisfactory working condition, is at the
recommended version level, and unmodified. Upon initial inspection or initial seasonal startup, SSC will
make recommendations in writing to Client of those repairs and/or replacements determined necessary to
bring equipment to proper operating condition. Should repairs not be authorized within thirty (30) days,
the equipment will be eliminated from coverage and the agreement price shall be adjusted accordingly.
4.5 If the equipment or software included under this agreement is altered, modified or changed
by a party other than SSC, this agreement can be modified to incorporate such changes and the agreement
price can be adjusted accordingly.
4.6 It is understood that the provisions of this agreement apply only to the systems and
equipment listed herein. Repair or replacement of any other systems or equipment not included herein is
not included in this agreement.
Page 17 of 18
Setpoint Systems Corporation
TSA — Technical Support Agreement
Proposal #: MN2013110115
5.0 MISCELLANEOUS
5.1 All waivers, alterations, changes or modifications to this agreement, and all notices required,
must be in writing and accepted by both parties.
5.2 The provisions of this agreement are declared to be severable. Any provision, in whole or in
part prohibited or unenforceable in any jurisdiction shall be ineffective to the extent of such prohibition or
unenforceability, without invalidating the remaining provisions hereof.
5.3 This agreement shall be governed by and construed in accordance with the laws of the State
of Colorado.
Page 18 of 18
TSA Proposal
NUMBER: UN2015100101
DATE: October 14, 2015
SUBMITTED TO: Eric Hanson - Fac3litfes Maintenance Supervisor
PROJECT: TSA - Delta BAS - City of Columbia heights
637 38th Avenue NE
Columbia Heights, MN 55421
INFI' FlUCE:
Effective lfrom Decem 5_i+orrember 30, 2Q�6- ----_�
Terrn`- starate Edon t billing cycle after signed TSA is submitted
REMARKS: Setpoint will provide the services listed in accordance with the attached
TECHNICAL SUPPORT AGREEMENT, which includes:
• S=m Hatdware. Firmware and Software Services
• AttaCb ]antA- Equipm n ac
• Attachment S - Technical Support Tasks
• Attachmat C - IT Technical Support Tasks
• Tel'1I15 jod Q11dltions
PROPOSAL ACCEPTED BY.
Sfgnature
/
Ax l Z '
Printed ome
e
Da
SUBMITTED BY:
Kevin Langston, Service Account Manager
ARPROVED BY :.
AIV U- --
Aaron Nahale, President
Date
s tp ntsy ioruconwwj n
TPA 9 - M US10d101
Annual 'Cost Moliilil5• Cuss
Effective lfrom Decem 5_i+orrember 30, 2Q�6- ----_�
Terrn`- starate Edon t billing cycle after signed TSA is submitted
REMARKS: Setpoint will provide the services listed in accordance with the attached
TECHNICAL SUPPORT AGREEMENT, which includes:
• S=m Hatdware. Firmware and Software Services
• AttaCb ]antA- Equipm n ac
• Attachment S - Technical Support Tasks
• Attachmat C - IT Technical Support Tasks
• Tel'1I15 jod Q11dltions
PROPOSAL ACCEPTED BY.
Sfgnature
/
Ax l Z '
Printed ome
e
Da
SUBMITTED BY:
Kevin Langston, Service Account Manager
ARPROVED BY :.
AIV U- --
Aaron Nahale, President
Date
s tp ntsy ioruconwwj n
TPA 9 - M US10d101
Technical Support Agreement
SYSTEM HARDWAM FnIMWARB AND SoM WARn s WORT
Setpoint Systems Corporation ( Setpoint) will provide the services listed herein to City of Columbia
Heights on the Building Automation System {BAS) bya factorytrained service representative,
Pkore andlorinmmet and Web.4repsx
Setpoint will respond via Phone and /or web or Internet within.ONE (1) hoar after initial
notification by an authorized representative of the customer's facilities operations team.
If the Setpoint Technician determines a site visit is required to complete diagnostics or to maize
corrections, Setpoint vAl be on -site Within TWENTY -FOUR (24) hours of the call. Service calls are
subject to the labor rates described herein — See Smdce It les,
System ConsrtllWon
Setpoint will provide telephone consultation to the customer regarding system bardware and
software operation and database changes. Phone: consultations will not exceed fifteen (15)
minutes. Corrective maintenance and system repairs of other Setpoint contract customers shall
take priority over remote web access and /or phone consultations.
On -Line Doevinentadon
Setpoint will document each on -line service call and furnish a copy showing time, date, operator,
and abrief description of the activity along with recommendations (if any) to the customer,
On- LineBqui)iment
Setpoint will remotely log into a system providing the customer has an eadsting modem or
ORCAweb software via an approved network login provided to Setpoint by the customer.
InterndWebAcma
The customer shall maintain and be responsible for the cost of any web access requirements
connected to and /or required to maintain and troubleshoot the Setpoint Systems Building
Automation System (BAS').
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City of Columbia Heights
Technical Support Agreement #
MN2015100101
Kohn Lanon
10/U /2015
1WCff M OTAIM $167 So"wk Cinde, Meton, CO 80120 (303) 733 23DO 24/7 xwvW s- W"72 -M?
CALIPDMU: 11870 Reynolds Ave., SuRe 103, Irvine, G 92614 ( 949) 271 -2037 www-leipwntsysbems.00rn
MINNESOM' 183i -» 121st Street EB64 BumSVlBe, MN 55337 (612) 259-3440 1rt1o@9eOdnWAt m com