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HomeMy WebLinkAbout2016-2715Proposal for the Columbia Heights, MN Revile A Proposal for The City of 2016 -2715 Columbia Heights, Minnesota Completely new. Completely amazing. .._1_._.1 —1 —1 —1 . IMF= Doug Cunningham Revue Government Websifes 1890 Crooks Rd, Troy, h111 -48084 Phone: 248 -269- 9263 x20 Fax: 1 66- 346 -8880 www.revize.com 03/17/16 Pricing good for 30 days © 2016 Revize Software Systems. All Rights Reserved Page 1 of 56 Proposal for the Columbia Heights, MN Dear Keith, Thank you for considering Revize as your web development partner. For nearly two decades, Revize has been a leader in providing affordable, government - compliant web solutions. We have earned many industry awards and hundreds of satisfied clients as a testament to the quality and value of our work. Every member of the Revize team understands that your website is more than just a website. It's a valuable resource that can help you build a better community. Visitors are drawn to websites that are appealing, highly functional, user friendly with a plethora of services, and accessible on a wide range of devices. A Revize website will allow your residents and businesses to easily fill out and submit documents, review and pay bills and taxes, perform searches to answer frequently asked questions and perform a suite of other tasks that would otherwise require staff assistance. Revize website will also enable you to increase staff productivity and decrease costs by reducing off -line departmental operations. Our innovative solutions are custom designed to meet the needs of each individual client. We will work closely with you to design and develop a dynamic, functional and easy to navigate website that will perfectly fit your community. Then we empower you to control your digital presence with the industry's best administrative management applications. Revize training ensures that your team has the skills needed to expertly update and manage website content and delivery. Government clients select Revize because we can help them: • Effectively engage residents. • Enhance their web presence and build an online communications center. • Empower non - technical web content editors and administrators to easily execute changes. • Implement a scalable solution that allows them to affordably grow their web presence for the long term. Revize Websites build engagement with your constituents. We have worked hard to establish a reputation for creating online community websites that engage, inform, and increase participation of your community. With our help, your community's website can serve your residents better, inspire them more, and get them actively involved. Please contact me if you have any questions at all. Sincerely, Doug &M&y&M Doug Cunningham Senior Sales Executive 248 - 269 -9263 x20 Doug (c)revize.com 0 2016 Revize Software Systems. All Rights Reserved Page 2 of 56 Proposal for the Columbia Heights, MN Table of Contents Table of Contents 3 Executive Summary 5 About Us: 5 Our Innovative Responsive Web Design (RWD) and Web Apps: 5 Our Award - Winning Government CMS: 6 Quick Deployment, Personalized Training and Support: 6 Company Profile 7 Revize Organization Chart 8 Why Choose Revize? 9 Top Ten Reasons Why Revize gives you the Greatest Value! 10 Awards & Accolades 11 The Revize Solution 13 Project Planning and Setup 13 The Revize Eight - Steps and Go Live! 14 Project Timeline 14 Phase 1: Initial Meeting, Communication Strategy, SOW 16 Phase 2: Discovery & Design 16 Phase 3: Template Development, CMS Integration 21 Phase 4: CMS Modules Setup 21 Phase 5: Custom Functionality Development 21 Phase 6: Quality Assurance Testing 22 Phase 7: Content Development / Content Migration 22 Phase 8: Training Your Staff (in- person or web based training) 22 Final Phase: You Go Live! 24 Marketing & Ongoing Consultation: 24 Search Engine Registration and Marketing: 24 Training, Technical Support & Hosting 25 Service Level Assurance 25 Unlimited Technical Support 25 Hosting Service 27 Security 27 Security Controls and Protocols 28 Application Security Authentication 28 Revize Technology Architecture 29 Revize Project Team 30 © 2016 Revize Software Systems. All Rights Reserved Page 3 of 56 Proposal for the Columbia Heights, MN Revize Government CMS User Interface 33 Government Account References 35 Government Project Experience 36 Revize Quote 38 Following Applications & Features will be integrated into Your Website Project 38 Revize Support Includes: 41 Citizen's Communication Center Apps 42 Citizen's Engagement Center Apps: 49 Staff Productivity Apps 52 Site Admin & Security Apps 54 Mobile Device and Accessibility Apps 56 © 2016 Revize Software Systems. All Rights Reserved Page 4 of 56 Proposal for the Columbia Heights, MN Executive Summary Thank you for considering Revize Software Systems for your new website project. We understand the importance of this undertaking and know how motivated your government/community is to selecting the right vendor; one who will work with you through all the steps required to build the perfect website featuring a plethora of high quality online services that your constituents will want to use regularly. In more than two decades of working with government leaders, as well as through nationwide surveys, we have learned that the key to choosing a website vendor is finding the right balance between the total cost of the solution and the quality of the design, online apps and user functionality. In simpler terms, you need a solution that works for you and serves your constituents. About Us: With more than 1200 municipal clients nationwide, Revize Software Systems is one of the industry's eminent providers. We credit our rapid growth to our 20 -year track record of building award - winning government websites and content management systems. When you work with Revize, you're not just a client, you become part of the Revize family and will receive the service and support you need and expect! We are among the most highly respected government website experts in the United States and we proudly stand by our work. Our Innovative Responsive Web Design (RWD) and Web Apps: Revize has been a pioneer in implementing the latest trends in design by using Responsive Web Design (RWD). This technology ensures that site visitors have an optimal viewing experience — easy reading and navigation with a minimum of resizing, panning, and scrolling — across a wide range of devices, from desktop monitors to mobile phones. RWD provides flexible and fluid website layouts that adapt to almost any screen. When you implement a dynamic new website powered by Revize, you will not only get an outstanding look, layout and navigation, but you also receive 24/7 access to our Government Communication Center for residents, business and visitors. Here you will find the communication tools you need such as: V Public Service Request App V Calendar of Events E- Notification Modules On -Line Payment Portal © 2016 Revize Software Systems. All Rights Reserved Page 5 of 56 Proposal for the Columbia Heights, MN v Facilities Reservations News Center with Facebook/Twitter Integration Emergency Alerts Online Forms / Survey Tools E- Newsletter Applications Job Posting and Tracking Module Public Records Request Tracker Our Award - Winning Government CMS: Revize is renowned as a leader in providing practical, high - value, easy to use content management software Government CMS. This simple -to -use yet powerful solution enables clients to manage their online presence with high functionality and style. With applications such as an online document center, public service request app, public records request tracker, agendas and minutes, frequently asked questions and more, Revize ensures that our clients have the tools they need to make information and services available for website users at the click of a mouse. Quick Deployment, Personalized Training and Support: Revize addresses time concerns by completing websites in considerably less time than our competitors. And because our software is so easy to use, we are also able to effectively train our clients in less than half the time it takes our competitors. Our training program is customized based on each client's needs, and we provide hands on training the way you want it - either onsite or off site through web conferencing tools. We pride ourselves on the skills of our support staff, who are responsive, knowledgeable and helpful. Our online support portal is available 24X7X365 for issue tracking and management. We also provide phone and email support during regular business hours. © 2016 Revize Software Systems. All Rights Reserved Page 6 of 56 Proposal for the Columbia Heights, MN Company Profile Revile REVIZE, LLC FOUNDED: 1995 HEADQUARTERS: 1890 Crooks Road, Troy, MI 48084 PHONE: 248 - 269 -9263 WEB SITE: www.revize.com Revize Software Systems was founded in June, 1995 as a "new media" development company specializing in the creation of interactive web design, multimedia content delivered on CD -ROM, and video production. Since then, Revize has made an unsurpassed name for itself in the web /internet industry as the master of government website design, which remains our specialty. We now boast more than 1200 clients in North America and have created acclaimed website designs for hundreds of municipalities and counties, as well as government departments and agencies. In September, 1996 as the Internet was becoming a world -wide reality, Revize began developing a Web Content Management System (CMS) for the government market to enable non - technical contributors to quickly and easily update content on their websites. The result was the creation of our state -of- the -art Revize e -Gov CMS. Our mission has always been to enhance the communications of government organizations nationwide with their varied and valued audiences. This is based on our vision statement, which reads: The empowerment of people through simplified information management technologies. Focused exclusively on creative web design, government web apps and content management technologies, Revize continues to invest in its technology, continually adding new capabilities and features that manifest our vision. While many municipalities choose Revize to develop and cost - effectively manage their website content, clients also use Revize as an information - sharing platform. Our suite of Revize e -Gov web -based solutions has proven valuable as a powerful technology that empowers clients to build and maintain sophisticated web sites, all while using the Internet and internal I ntra n ets/Extra nets to acquire, analyze, process, summarize and share information — ensuring that the right people always have the right information at the right time. We are proud of our award winning web designs, technologies, and continued innovations to build government centric modules and apps, web content management, training and support capabilities. We are especially proud of being recognized as one of the industry's top government website experts and innovators. We are committed to pursuing the continued evolution of all our services to provide increased value to our government clients. 0 2016 Revize Software Systems. All Rights Reserved Page 7 of 56 Proposal for the Columbia Heights, MN Revize Organization Chart I W W SALES & MARKETING CTO DIRECTOR I y SALES & MARKETING FINANCIAL STAFF MANAGER I V W W SUPPORT WEB DEVELOPMENT WEB DESIGN SOFTWARE MANAGER MANAGER MANAGER MANAGER I I 1 I 0 2016 Revize Software Systems. All Rights Reserved Page 8 of 56 Proposal for the Columbia Heights, MN Why Choose Revize? We Have Government Specific Experience and Outstanding Client Testimonials You can rely on Revize and our 20 years of experience building and maintaining websites for municipal, county and government agencies of all sizes throughout North America, to deliver a customized site design that improves layout, navigation, usability and content. Using Revize ensures that your website will be reliable, W3C and ADA compliant, and allow for easy integration with existing or future web applications and third -party software. But there's no need to take our word for it -- we encourage you to peruse our massive file of testimonials from our many satisfied clients. We Will Build a Government Communication Center that Works for Your Community! The Revize website design, e -Gov CMS and interactive tool sets have been developed exclusively for our government clients to help them effectively communicate with their key target audiences such as residents, businesses and visitors. Some of our most popular website and e- Gov applications and modules include: a new and improved Online Calendar, the comprehensive Forms Center, our News Center with real -time social media connectivity, Emergency Alerts, E- Notifications, Citizen Request Tracker, Parks & Shelter Reservations System, Document Center, and Online Payment Portal. We Build Superior Technology into Every Website with CMS Performance & Reliability That's Second to None. What sets Revize apart from other companies? Revize's superior technical architecture, unsurpassed staff expertise and highly effective publishing engine provide our government clients with the most reliable website solutions in the industry today. By ensuring our client's data security and providing redundant server architecture and back -up data centers, Revize has a nearly 100% up -time rate. Plus, our clients never have to worry about data loss or data corruption because of our instantaneous back -up process and our data center's tape back -up processes. Revize believes that investing a higher percentage of our profits into our technology and security makes us the best choice for the short and long term for governments seeking the best value for their community's website. We Always Provide Knowledgeable, Friendly and Responsive Service! All this, and a reliable IT partner too! Our website development is superior, and our a -Gov CMS and suite of online apps is easy to learn and administer, but our 24/7 technical support will also be there for you to help you get over the hurdles! Our technical support team is widely considered to be among the industry's best. We also provide a sophisticated backup infrastructure which 0 2016 Revize Software Systems. All Rights Reserved Page 9 of 56 Proposal for the Columbia Heights, MN allows us to guarantee 99% percent uptime. Plus, you will get regular updates and improvements to ensure that your site will remain current with industry standards and keep running smoothly for years to come. The Client Owns the CMS License and the Code We often hear the question: "What happens if we want to move the website to another vendor? Do we lose all access or any of our website data ?" The answer is 100% no! As our client, you own the template source code and any data that you put onto the website. We understand that clients may come and they go, but we always make sure they know they are just as important to us at the end of our tenure as they were at the beginning. If you decide to run the CMS in your own server, we can transfer the CMS license and software to your server as you own the license and you can run it from your server as long as you want. Top Ten Reasons Why Revize gives you the Greatest Value! Modern, timeless and unique website design integrated with online Government apps On -time delivery %/ Competitive pricing V Responsible stewardship of the organization's stakeholders V Full functionality to update and manage your website All the tools /apps needed to increase communications with citizens An easy CMS to train employees quickly Extended phone and email support Unlimited Upgrades: Revize provides unlimited FREE upgrades to new and existing modules at no additional cost to you. V 1200+ satisfied government clientsUnlimited Upgrades: Revize provides unlimited upgrades to new and existing modules at no additional cost to you. Once you invest in Revize, you will receive free upgrades and feature enhancements for life. "The Revize responsive website design is second to none for us providing an excellent experience for the growing number of residents, visitors and businesses accessing WylieTexas.gov on mobile devices. Our website's progressive look captures the vibrant culture of our community. " —Craig Kelly, Public Information Officer, City of Wylie, TX © 2016 Revize Software Systems. All Rights Reserved Page 10 of 56 Proposal for the Columbia Heights, MN Awards &Accolades Middletown Township, Pennsylvania OI -iZO71 hl tera_etiue Award Winner 0 2016 Revize Software Systems. All Rights Reserved Page 11 of 56 Proposal for the Columbia Heights, MN Genesee County, Michigan Horizon interactive Award Winner ffHonoring Excellence in Marketing and Communications © 2016 Revize Software Systems. All Rights Reserved Page 12 of 56 Proposal for the Columbia Heights, MN The Revize Solution Project Planning and Setup What makes Revize unique in its project approach and experience is our thorough preparation for each individual community combined with the range of website deployments and creative, customized fit we implement for each client. From small to large, rural to urban, the Revize project management process guarantees a perfect fit between the concept of the deployment and the expectations of the client's level of engagement preferences. We don't utilize a "one size fits all" approach because it doesn't make sense. However, we do use a standard, proven effective process methodology. Each client is unique and we tailor our process to fit their unique needs. For as long as you are our client you will have staff dedicated to your account and access to an on -line portal for communication, design process and on -going support. Dedicated Accounts Manager: Your dedicated Account Manager will handle all issues related to your contract, pricing, future product add -ons, and general account satisfaction. During the initial kick -off meeting, your Account Manager will introduce you to the team, explain roles and responsibilities, and place you in the very capable hands of your Dedicated Project Manager and Designer. Dedicated Project Manager: Your dedicated Project Manager will handle all issues related to the website design, development, navigation, content, training, timelines and deliverables, as well as ensuring that feedback and communication occurs promptly in order to keep the project on- track. Also, the dedicated project manager will be the point of contact for any future technical support or issues that need to be addressed during the deployment and post deployment of the site. 24/7/365 Project Portal Access: From day one, your project and on -going support is tracked in the Revize On -line Project Portal. The main point of contact you select for the project will receive an invitation to register, including setting up a secure user name and password. The Project Portal serves as a communication tool for any matter pertaining to your website design, development and on -going support even after your website is launched. 0 2016 Revize Software Systems. All Rights Reserved Page 13 of 56 Proposal for the Columbia Heights, MN The Revize Eight -Steps and Go Live! Project Timeline Phases When Duration Phase 1: Initial Meeting, Weeks 1 thru 2 2 Weeks Communication Strategy, SOW Phase 2: Discovery & Design Weeks 3 thru 5 3 Weeks Phase 3: Template Weeks 6 thru 7 2 Weeks Development, CMS Integration Phase 4: Module Setup Weeks 8 thru 9 2 Weeks Phase 5: Custom Development Weeks 10 thru 11 2 Weeks Phase 6: Quality Assurance Week 12 1 Week Testing Phase 7: Sitemap Development / Weeks 13 thru 14 2 Weeks Content Migration Phase 8: Content Editor and Week 15 1 Week Web Administrator Training on your new website, final content changes and Go Live preparation Go -Live (Best Case Scenario) 15 -17 Weeks © 2016 Revize Software Systems. All Rights Reserved Page 14 of 56 Proposal for the Columbia Heights, MN REVIZE PROJECT LIFE CYCLE CLIENT 0 Initial Meeting SiteMap Creation O Home Page O Design Approval 7 Inner Page(s) Design Approval Content Editor and Web Administrator Training O Content Review & Approval . O Final Review O REVIZE O Initial Meeting O Research O Planning 0 Home Page Design ce Inner Page(s) Design O Template Development CMS O Integration Module O Setup Custom 0 -- Development O Quality Assurance Testing O Content Migration Content Editor and Web O Administrator Training on your new website, final content changes and Go Live preparation SGo -Live (Best Case Scenario) Milestones 0 Milestone Occurence Involvement Less Greater Phase 4.W" Oavalopmw" Sn p rma UerHORment 4o U+e preparatron Go Live © 2016 Revize Software Systems. All Rights Reserved Page 15 of 56 Proposal for the Columbia Heights, MN Phase 1: Initial Meeting, Communication Strategy, SOW Your Revize Account Manager will set up the initial internal project planning meeting where we will talk about the overall management of your project, establish a timeline, and devise a Revize- Client Communication Strategy that will keep everyone engaged and up -to -date on the progress of the project. We will also discuss specific technical requirements of the project and determine the phases through which those requirements will be addressed. In addition, Revize will address the content strategy of the new site, any new content that needs to be written and how to fit the existing content into the new site, Additionally, as an optional item, Revize will discuss the process of conducting online surveys to gather feedback from your constituents for the new website layout and requirements. After this meeting, Revize will develop a Statement of Work and provide it to the client for review and approval. Prior to the design kick -off meeting, you will receive our questionnaire to complete with various answers that will help our designers gather information regarding your needs and preferences. Our team will also brainstorm ideas and suggestions with you during the meeting. The questionnaire addresses various issues such as: • As a result of a new website design and navigation, what are the main improvements you hope to achieve? • What are some key points and areas you may want featured on the Home Page? • Do you need help with logo design? Image? Marketing & branding? • What key modules do you want featured in your web site, like Document Center, Report a Request, News & Events, Events Calendar etc. • Do you need social media features need to be highlighted in the new site? Phase 2: Discovery & Design If there is client approval, we will collect feedback from the residents on the new design layout by setting up an online survey with a set of standard questions. The survey questions need to be approved by the client prior to our adding a link from your current website. This link can also be distributed through other channels like email, newsletter or any other form of communications you might be using to stay in touch with your residents. Usually there is a 1- to 2 -week survey period. Once survey results have been tabulated and your needs have been determined, you and your Revize team will participate in a Design Kick -Off Meeting. A senior designer and team will conduct an in -depth interview, and brainstorm ideas with you about your vision for the look and feel of your custom website. Our efforts on this project will extend far beyond placement of provided information within a stunning design. It's about uncovering how your audience wants to be informed, and applying our 20+ years of web design and development expertise to create the most effective ways of displaying that information and getting users to access and use your website. We always strive for nothing less than an award winning design! 0 2016 Revize Software Systems. All Rights Reserved Page 16 of 56 Proposal for the Columbia Heights, MN Revize Desiqn Principles The Revize Web Application Developers are not only responsible for the look, functionality, and performance of your website. They are also responsible for the security of the web content and web -based applications they create. They ensure that the code supports secure authentication and authorization, and provides access control mechanisms as required. Good design principles are always based on readability, taking into consideration appropriate font type and size for headlines and text area, as well as line height — ensuring all page elements are balanced. Our designers also pay meticulous attention to their use of shadows and gradients. To the layman's eye there may not appear to be a shadow, however on the website the font will appear sharper (or maybe softer depending on the amount of shadow used). Of course color cannot be overlooked. Our designers first take the client's preferences, official logo colors, and pictures into consideration to create a color scheme consisting of no more than three colors. We then use variants and hues to create visual appeal, contrast, and eye- catching allure and invoke the overall feeling that the client desires. Last but not least is effective use of page elements such as call to action buttons, social sharing icons, email newsletter sign -up, and promotion areas. The ultimate goal is to provide an easy to navigate webpage that is informative without being overwhelming. Therefore, it is the designer's job to guide the client in making appropriate placement choices for needed items. Revize Design Trends There are some exciting new design trends, and Revize is always on the cutting edge, implementing the best of these innovations in our websites. We are especially pleased at how effectively they are proving to be in increasing engagement in government websites. #1 Responsive Web Design — The most important development in website design in years, Responsive Web Design (RWD) automatically conforms and optimizes websites for any screen size. With the substantial increase in smartphone and tablet users today, people are going online using a vast number of devices with wildly different screen sizes. Our websites offer this very important feature of easily and cleanly conforming to computer, tablet and mobile device screens. #2 Liquefied Content —This is another important trend that address the fact that information is no longer static or concrete. Instead, content is specifically customized for each unique user. Liquidity of content enhances the immediacy and flexibility of content. The more liquid your community's content, the easier it is for residents and businesses to access this information in ways and via the channels of their choice: fixed or mobile, interactive and live. Revize is able to effectively make your content liquid. This will make it adaptable to various situations and, therefore, easy to reuse in different contexts distributed for a variety of display formats and communication channels. 0 2016 Revize Software Systems. All Rights Reserved Page 17 of 56 Proposal for the Columbia Heights, MN #3 Image Tiles — This is a trend that enables developers to display content in a pin board style of display. Revize now offers this feature, which creates a very visually appealing display of content, such as pictures or social streams. Image tiles also help promote engagement by encouraging site visitors to comment or reply to items from directly within the image tile. This is an especially useful option for web pages promoting tourism. #4 Parallax Scrolling — This is a highly advanced, innovative design technique for sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple layers, with content that moves across the screen at different speeds as visitor's scroll. This unique design technique is very visually engaging and can help improve time -on -site metrics. #5 Innovative Typography — This plays a very important role in website design, image and branding, and is especially important for maximizing the look and feel of the website when accessing it from mobile devices. Our designers are experts in effective typography and take many factors into consideration when selecting the type of fonts, font sizes, and colors to be used for a website. #6 Social Feeds — With the proven ability to strengthen and deepen interpersonal connections, social networks present a wonderful opportunity for government organizations to increase community engagement and make governments more accessible to the people they serve. One method already mentioned for improving social activity is using pin boards; another is creating a social area or social wall that combines activity from multiple social networks, like Facebook, Linkedln, YouTube and Pinterest. Revize offers a comprehensive line of popular social media applications and networking. Key Phase Objectives & Deliverables: Over the past 20 years Revize has mastered the art of designing government websites. The following steps are followed while designing new sites ► Establish Needs and Creative Direction: Understand your objectives and requirements, and provide recommendations for effective online branding pertinent to your requirements, existing branding and your web audience's needs. The Revize designer will also conduct his own research in order to capture the character and "feel" of your area, which will inspire ideas for the overall design direction of the website. ► Main Menu Navigation & Home Page Wireframes: Work with you to establish a main -level navigational architecture and identify key items accessible from your home page. This establishes a baseline for the navigational structure, as well as the preferred content structure (wireframe *) for the home page. © 2016 Revize Software Systems. All Rights Reserved Page 18 of 56 Proposal for the Columbia Heights, MN ► Page Layout and module placement: We will follow all the best practices to layout the different features and modules so that they can be easily accessed by your residents. For example, on the home page there will be sliding picture gallery and quick link buttons for Notify Me, Report a Concern, Document Center, FAQs etc. Also the news and announcements module and events calendar would be integrated into the website, along with the Social Media Center. Please Note: The home page "wireframe" will simply serve as a realistic guideline in terms of content placement, but will not include the final text nor final imagery for this phase. Please see a sample wireframe to concept development snapshot in the next page. © 2016 Revize Software Systems. All Rights Reserved Page 19 of 56 Proposal for the Columbia Heights, MN WIRE FRAME TO CONCEPT 1( FONT SIZE ADJUSTMENT ROTATING PHOTO GALLERY r v v SLIDING FEATURE BAR - TRANSLATOR - - SEARCH QUICK LINKS 2 SOCIAL MEDIA CLUCA�`J.h1.u--0-- �e.e..n wanESSe. moan oc•.Rr�wn xawmi ^.. EXPLORE MEGA MENU `.. MAIN ' NAVIGATION f ^ RECENT NEWS CALENDAR 0 2016 Revize Software Systems. All Rights Reserved Page 20 of 56 Proposal for the Columbia Heights, MN ► Design Deliverable: The design concepts for this phase will be based on one or possibly two home page layouts. The client will review and provide design feedback to the designer for changes. Revize asks that clients have no more than three iterations of changes up to the point that the final concept is approved. ► Final Home Page Sign Off: When all changes have been made, Revize will present your final home page design and layout for approval. Customer approval is required to proceed to the next phase, the inner pages of the website, and the process repeats itself before the actual HTML & CSS is written. ► Final Inner Page Sign Off: When all changes have been made, Revize will present your final inner page designs and layouts for approval. Customer approval is required to proceed to the next phase, when the actual HTML & CSS is written. Phase 3: Template Development, CMS Integration First, the Revize development team will transform the approved designs from mere pictures into fully- functioning HTMUCSS and Revize Smart Tag enabled web page templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully customizable and allow customers to expand functionality as needed. To maximize this extensibility, the full Revize Java API is provided to clients with our Advanced Training Program. Phase 4: CMS Modules Setup In this phase, all of the features and modules the client has requested will be set up, e.g. calendar, document center, picture galleries, alert center, e- Notify, etc. are all brought to life and made functional while also being tested in the Revize CMS. Revize enhances current modules and adds new modules continuously, and you will receive all future updates to modules at no additional cost. Phase 5: Custom Functionality Development In this phase and according to your specifications, custom functionality of existing CMS modules, database scripting and programming, as well as any custom application development will be executed. The Revize development team will be interfacing directly with your technical staff to obtain information and test information exchange and application functionality. This phase may overlap phases 2 — 4. 0 2016 Revize Software Systems. All Rights Reserved Page 21 of 56 Proposal for the Columbia Heights, MN Phase 6: Quality Assurance Testing In our testing phase, we ensure that your website meets functionality, performance and security standards. Our QA team uses mock data to test navigation and interfaces of the templates, along with any custom developed applications or modules. Additionally, through a series of tests, we perform input validation to ensure that security mechanisms cannot be bypassed if anybody tampers with data he or she sends to the application, including HTTP requests, headers, query strings, cookies, and form fields. We also ensure that when errors do occur, they are processed in a secure manner to reduce or eliminate exposure of sensitive implementation information. Phase 7: Content Development / Content Migration Revize will develop a pre- defined number of pages for your site to make the initial content available upon site deployment. Our content development and migration experts use the latest standard formatting practices to develop the navigation and create the most effective content possible for your website. This includes spelling and style corrections into the new website. There are no limits to the number of pages you can create after you have gone through training. Revize will implement an effective website architecture with the latest technology and usability trends so your website visitors can find information in an instant. We will also assess your current website content and incorporate what you currently have with additional content to maximize interest and excitement for your readers. Our content experts are educated in proper writing and terminology, and will use correct grammar, spelling and punctuation. Our web designers use creative typography which makes the website more visually appealing and also plays a role in defining the hierarchy of content to be placed on the web page. Variations in size and color are used, as well as strategic placement on the page to highlight certain site areas so the visitors can easily navigate the site. Effective typography also ensures that your website will look good on desktop, laptop, mobile and tablet devices. Phase 8: Training Your Staff (in- person or web based training) Once your website is ready for you to begin editing, you will be able to easily revise your content as often as needed. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on -site; however, we can also provide on -line training for your staff if you prefer. For your convenience, training materials can be downloaded from the Revize website. After training, our friendly and responsive support staff is always here to answer questions and provide training refreshers as needed. 0 2016 Revize Software Systems. All Rights Reserved Page 22 of 56 Proposal for the Columbia Heights, MN Standard Training Agendas Basic Administrator Training (How to) • Sign -in • Create users • Assign roles • Set page level permissions Set section level permissions • Configure and set up workflow approval process Advanced Administrator Training (How to) • Run back -end reports • Run Google Analytics reports Content Editor Training (How to) • Sign -in • Edit page content • Copy /paste content or add new • Create a file link • Create a link to another web page or external web site • Create a new page and link to it • Insert/update a picture • Insert/update a table • Spell check • Save and Save as Draft • History of the page content (content archive) • Create a survey form or any other type of online web form • Create navigation pages (top /left menus) • Create new calendar and create /edit calendar events • Edit metadata Training on use of specific Modules included, such as: • Emergency Notification Center • Public Service Request App • Web Calendar • E- Notify • Quick Links • Document Center • Form Center • News Center 2016 Revize Software Systems. All Rights Reserved Page 23 of 56 Proposal for the Columbia Heights, MN • Frequently Asked Questions • Request Center • Bid Posting Center • Job Posting Application • RSS • And more.... Final Phase: You Go Live! At last, your website content is complete and your staff is sufficiently trained! The final phase in the process is to redirect your website domain name from your old site to your beautiful new one. Once this is completed, Revize will closely monitor the transfer for the first 24 hours to ensure that everything is working properly. Any issues that arise will be immediately resolved. Marketing & Ongoing Consultation: Revize seizes on every effort to make our clients' sites highly visible. We draft press releases for posting on our website and for distribution locally, and will continuously monitor your site after it goes live so that you can take advantage of all marketing opportunities. We also look to submit your site for different awards and recognition competitions to further maximize your site's exposure. Search Engine Registration and Marketing: Revize will input all the targeted keywords to make your web pages' search engine friendly, thus enabling users to find targeted information when they do a Google, Yahoo or any other search on your site. © 2016 Revize Software Systems. All Rights Reserved Page 24 of 56 Proposal for the Columbia Heights, MN Training, Technical Support & Hosting Free Training Refresher Should members of your staff resign or retire, Revize will provide a second refresher training for your new staff members at no cost. The training would be followed by online video tutorials and links to downloadable training manual, so you will never lack the knowledge required to manage your website effectively. Our training team continuously improves our training materials to make sure that we teach all the tricks and essentials necessary to edit the content of the site and build new pages. The Revize support portal is accessible 24/7 to report any post- training issues so that we can take care of it right away. Service Level Assurance Our clients expect their websites to be up and running 24/7. Revize is proud to boast an impressive 99.99 percent uptime — the best in the industry. We constantly invest in the newest technology and innovations to ensure the smooth running of your website. However, in the highly unlikely event that your website is down for two hours or more, Revize will provide monthly prorated credit equal to one day of your annual service contract (example: Annual Service Contract divided by 365 days = daily credit). Each two -hour increment will entitle you to one day of credit. Unlimited Technical Support The Revize technical support staff is available to assist you with content management and technical issues, 'round- the - clock, via either phone or email. You can contact Revize's friendly and knowledgeable support and customer service representatives 24/7 for assistance with our website solutions including our content management technology, online interactive tools, training and hosting services. Telephone support is available between 8 a.m. — 6 p.m. EST Monday through Friday (excluding federal holidays); email support and our customer online portal is available 24 hours a day 365 days a year. Maximum Response Times: > 1 hour for crisis issues > 4 -6 hours for critical issues > 24 hours for normal issues © 2016 Revize Software Systems. All Rights Reserved Page 25 of 56 Proposal for the Columbia Heights, MN Revize Support: 8 a.m. — 8 p.m. EST Phone Support (Monday thru Friday) 24X7X365 Portal & Email Support Dedicated support staff to provide assistance and answer all questions New and existing user training Training refreshers Video tutorials and online training manual Automatic integration of enhancements E- Newsletter module support Automatic upgrades of CMS Modules such as Calendar, Document Center Software Maintenance: Revize rolls out two new versions of the Revize CMS, and six to eight product updates every year. The Revize CMS is continuously enhanced to keep pace with cutting edge technologies and industry trends. As a Revize client, you will receive full access to all enhancements to the core components and modules in the Revize CMS at no additional charge. When a software update or new version is rolled out, Revize will automatically update all servers used by our subscription service clients. Revize Maintenance Covers: 4 CMS upgrades per year Software and modules upgrades (Automatic Install) Server Hardware & OS upgrades Immediate bug fixes /patches Around the clock server monitoring Data Center network upgrades Security and antivirus software upgrades Firewall and router upgrades Bandwidth and network infrastructure upgrades Remote backup of all website assets Tape backup of all website assets Quarterly newsletters on major feature updates Regular Webinars on CMS features and usage © 2016 Revize Software Systems. All Rights Reserved Page 26 of 56 Proposal for the Columbia Heights, MN Hosting Service Revize has four state -of- the -art physical data centers located in Chicago, Detroit, San Diego and Houston with around - the -clock (24/7/365) monitoring of all server activities. Remote data backups are scheduled nightly with Carbonite data backup service. Additionally, Revize utilizes multiple Tier 1 bandwidth providers such as Level 3, Wiltel, and Cogent for redundancy and continuous connectivity. These procedures provide our clients with up to 500Mbps of fast fiber optic up- stream connectivity. Revize hosts your web services on redundant (1TB Hard Drive, 3.2 GHz CPU and 32 GB RAM) servers in order to provide enhanced performance, as well as accurate security and data restoration for your website. The Revize technology architecture physically separates the CMS from the website in order to provide another layer of redundancy. With this model, we keep an up -to- the - minute exact duplicate of your website in the event your site must be restored. Revize support staff will simply republish your site within a guaranteed two hours (as opposed to the several hours or days timeframe our competitors offer). Revize provides our clients with unlimited data storage server space for each website. Revize will host both your Extranet and Intranet; your Intranet is secure and only accessible by authorized users through a login system. There are no special software requirements to run a Revize hosted website and CMS solution. We make it all very simple. All you need is an internet connection and a browser. We also provide complete maintenance of your website, which includes but is not limited to: OS patches, intrusion prevention, antivirus, and software upgrades. Security Revize takes website security very seriously and we provide our clients with the very best website protection protocols. Our data centers are located on secure premises equipped with card - reader access, security cameras and guards on duty 24/7 to ensure the physical protection from unauthorized entry. Our web and network administrators monitor network activity 24- hours -a -day to ensure system integrity and protection against threats such as Denial of Service (DoS) attacks that could corrupt your website or block user access. Maintaining the secure configuration of our web servers is managed through application of appropriate patches and upgrades, security testing, vulnerability scans, monitoring of logs, and backups of data and OS. 0 2016 Revize Software Systems. All Rights Reserved Page 27 of 56 Proposal for the Columbia Heights, MN Security Controls and Protocols > Anti - malware software such as antivirus software, anti - spyware software, and rootkit detectors > Shield Plus Security Bundle to prevent DDoS attacks > Intrusion detection and prevention software (such as file integrity checking software) > Host -based firewalls to protect CMS servers from unauthorized access > Patch management software > Security and Authentication Gateways > Content filters, which can monitor traffic to and from the web server for potentially sensitive or inappropriate data and take action as necessary > HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and decryption for user page requests that require more secure online transactions > SSL (Secure Socket Layer) provides an encrypted end -to -end data path between a client and a server regardless of platform or OS Application Security Authentication > Role -Based Security: Role -based authentication to add individual user accounts and assign them system roles like Editor, Developer, Administrator, Workflow Approvers, etc., or department roles and empower the department to assign specific roles to users. > Permission -Based Security: Ability to set up Content Owners /Editors and restrict which site pages they are authorized to update > Global & Department Workflow Management: Create workflow management and approval processes where authorized department personnel become approvers for department level content changes. Or create global workflow where all content changes are routed through one central approver. C 2016 Revize Software Systems. All Rights Reserved Page 28 of 56 Proposal for the Columbia Heights, MN Revize Technology Architecture ReviZe Intelligent Publishing° WCM Web Developer c% Revize CMS Content Editors fAdrni.i.bet.r 0 A , Security Firewall M M $ Performance Web Server Visitor Access yy C Redundancy The Revize Government CMS is a standards - based, open architecture software product without any proprietary restrictions. Revize uses leading technologies to avoid integration problems with existing systems and comes complete with its own Integrated Publishing Engine, Embedded Relational DB, JSP /Servlet Engine, and Application Server. © 2016 Revize Software Systems. All Rights Reserved Page 29 of 56 Proposal for the Columbia Heights, MN Revize Project Team Revize understands the importance of having a talented and experienced staff. We are proud of our well- respected team of top notch experts in the field of government website design, development, analysis, content management, training and support. From the first creative concepts through to the design phases, and from site launch to training of personnel and continued support of your website project, we have the right group of seasoned professionals to work with you through the website process and beyond. We are pleased to introduce them: DOUG CUNNINGHAM Senior Account Executive Doug is a consultative solution provider for internet and website design with many years of successful business development and account management experience. He has worked extensively in public and private sectors, including federal government, states, counties, cities, towns, villages, school districts, educational institutions, universities, public libraries, consortia groups, fortune 1000 companies, and non - profit organizations. His expertise lies in making the complex simple and providing innovative and out of the box solutions to tackle client challenges resulting in living websites and other online community building opportunities. He has an excellent reputation for building and sustaining effective, long lasting client relationships. Philosophy: "Always do the right thing for your customers and treat them the way you want to be treated." Education: Bachelors in Education, William Tyndale College. Expertise: 20+ years of consulting, sales, and marketing experience with public and private sectors. Role on your website Project: Supervisor of account management between client and project team. RAY AKSHAYA Technical Direcioi Ray has 20+ years of extensive technical experience with internet and website solutions. He has worked on hundreds of government, non - profit and educational websites and has a keen eye for web visitor requirements, information architecture, and usability. He is also a long -time veteran of Revize Software Systems and our clients enjoy working with him. In his career, he has deployed and /or assisted with technical solutions for more than 500 websites. When working on a project, Ray always visualizes himself in the client's chair at the closing stages of the project and makes sure that all decisions made on a project are in alignment with the client's vision and best practices for developing the system. 0 2016 Revize Software Systems. All Rights Reserved Page 30 of 56 Proposal for the Columbia Heights, MN • Philosophy: "Work Hard, Help People and Live Honest." • Education: MS in Engineering Science, Louisiana State University, Baton Rouge • Expertise: Client Management, Project Management, Technology Development for CMS & Web Apps Role on your website project: Technical Director SAMIR ALLEY Creative Arts Director /Lead Designer Samir has more than a decade of experience in managing web site design projects. He has deployed 260+ municipal websites and has a solid background in web design and the latest web technologies. Formerly with Google, Samir is a leader equipped to handle any kind of sophisticated web project. He is an exceptional communicator with an innate listening skill that gives him the ability to understand and deploy a client's unspoken needs. Samir's blend of creativity, proficiency, and technical knowledge is unsurpassed in the industry. ► Philosophy: "Empathy, Focus, and... Impute" Education: BS in Computer Science, Wayne State University Expertise: Web Project Management - Adobe Design Premium CS5.5: Photoshop, Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP, JavaScript, MySQL, JQuery and HTML5. Role on your website project: Graphic design of website and backup support. TOM GOODEN Website Developer/ Graphic Designer, Illustrator Tom is a senior front -end developer and designer with Revize with more than 10 years of experience in website development. He is highly skilled in his ability to leverage the latest technologies to create fast and innovative web solutions. He commands an intense, yet light- hearted creative presence at Revize, producing excellent design work. ► Philosophy: Design and development are constantly evolving, and learning new methods and practices gives me a "geeky" excitement. What I truly enjoy most is that I can create what is considered to be art, but at the same time serves a very functional purpose. ► Education: Associate Degree in Computer Science, Oakland Community College ► Expertise: Skilled in Adobe Design Premium CS5.5: Photoshop, Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP, JavaScript, MySQL, JQuery and HTML5 ► Role on your website project: Graphic design of website and backup support. C 2016 Revize Software Systems. All Rights Reserved Page 31 of 56 Proposal for the Columbia Heights, MN DENISE BRAZIER Project Manager /Trainer Denise is an educator by nature. Her 20 years of experience in the public school system has made her a master of engaging participants during training. She effortlessly builds effective relationships with all clients. Denise has served as Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several organizations in the education, non - profit and public sectors. She has been appointed to the state's quality committee evaluating organizational policies and procedures for recognition. ► Philosophy: "Always explain things in the terms of your audience to ensure their understanding" ► Education & Training: MS in the Art of Education from Marygrove College. Certification in Secondary Education ► Expertise: Training, education, teaching, public affairs and project management. ► Role on your website project: Trainer for the Content Management toolset and project manager THOMAS JEAN Government Subject Matter Expert /Senior Account Manager As a Government Subject Matter Expert, business development and account executive, Thomas has brought to Revize a very special skill set. Not only does he sell Revize products and services, he is also a genuine subject matter expert when it comes to the inner workings of government. As an elected Township Trustee in Genesee Township Michigan, he knows the advantages that come with modernizing the way government does business. Additionally, he serves as President of a registered 501c3 non - profit organization, Genesee Forward that promotes community development. With his unique background as an elected official, president of a non - profit organization, and education from one of the nation's top universities, Thomas is uniquely experienced to give an honest and accurate assessment of your community's website needs. ► Philosophy: As a township trustee, I know the challenges that elected officials face and what is important to them. I very much enjoy helping them by showing them all of the advantages of modernizing a community's technology. ► Education: BS degree in Political Science from University of Michigan; studied under top government academics. ► Expertise: Business development, business management, government procedure, public affairs, community development. ► Role on your website project: Account and client management 0 2016 Revize Software Systems. All Rights Reserved Page 32 of 56 Proposal for the Columbia Heights, MN Revize Government CMS User Interface 1. Revize CMS User Interface Home Page i�k GENESEE COUNTY 2. Users simply browse to a page that they want to edit, select the Login button, and then insert their Login Name and Password into a login screen as shown below. © 2016 Revize Software Systems. All Rights Reserved Page 33 of 56 f w w pis Proposal for the Columbia Heights, MN 3. Edit buttons appear on the page after the Login executes. Based on user's roles /permissions, the appropriate buttons are displayed. u,.. GENESEE , COUNTY At I The input form appears as shown below. Content Editors can change banner, page heading and the content displayed in the center of the page. Notice the content is changed using a "Word Like" 4 As Draft Cance "aEv 9e -- fcations: Ye! 'ail W k-- F. al . . 4. L: ,., N After the page is "saved ", the page can be sent to an approver for review or immediately published to the web site. © 2016 Revize Software Systems. All Rights Reserved Page 34 of 56 Proposal for the Columbia Heights, MN Government Account References CLIENT: ORANGE COUNTY, NC 1 eith Chnupa, Project- Wanager Office: (919) 245 2289 Email: kchnupa(a-)-orangecountync.gov Website: www.orangecountync.gov CLIENT: CITY OF WYLIE, TX Craig Kell;, Public Relations Officer Office: 860 - 561 -7521 Email: craig.kelly(a)wylietexas.gov Website: www.wylietexas.gov CLIENT: CITY OF MORRISTOWN, TN Pavel Plasencia, IT Director Office: (423) 585 -1832 Email: pavel(a@mymorristown.com Website: www.mvmorristown.com CLIENT: CITY OF CLAWSON, MI (Mark Pollock, City /Manager Office: (248) 435 -4500 ext. 111 Email: mpollock @cityofclawson.com Website: www.cityofclawson.com CLIENT: CITY OF MARSHFIELD, WI Eng Np� IT DirFctcr Phone: (715) 486 -2027 Email: eng @ci.marshfield.wi.us Website: www.ci.marshfield.wi.us O 2016 Revize Software Systems. All Rights Reserved Page 35 of 56 Proposal for the Columbia Heights, MN Government Project Experience RENVILLE, MINNESOTA WWW.CO.RENVILLE.MN.US/ 1 1 Open Branding, Responsive Web Design Details: Renville County, MN is a highly desirable and well - planned county that wanted a website to show off its local character and increase resident communications. It has an intuitive layout that guides the web visitor to important information while delivering ease of use among the community. Features: Events Calendar, Document Center, Social Media Fly Out, Alert Center, Sliding Feature Bar, Changeable Rotating Photo Gallery, FAQ, eNotify, Translate This Page, Business Directory, Print This Page, Email This Page, etc. WYLIE, TEXAS WWW.WYLIETEXAS.GOV Responsive Web Design Details: The City of Wylie design masters bringing together the beauty of the city with a straight forward connection to everyday resident information. The website not only functions as a community engagement center but has special SEO attraction for tourism interests with easy navigation! Feature Spotlight: Event Calendar, Latest News, Document Center, Community Alerts, Staff Directory, Bid Posting, Job Posting and Quick Links. SANTA ROSA, NEW MEXICO WWW.SANTAROSANM.ORG Modern Responsive Web Design Details: The City of Santa Rosa, NM has a municipal website design that effectively and efficiently delivers the essential resident services with a clean look and feel. Also features quick navigation for residents to get access to everyday information in one click! Feature Spotlight: Sliding Feature Bar, Event Calendar, Document Center, Quick Links and Online Bill Payment © 2016 Revize Software Systems. All Rights Reserved Page 36 of 56 Proposal for the Columbia Heights, MN �i J BRISTOL BAY BOROUGH, ALASKA WWW.BRISTOLBAYBOROUGHAK.US Open Branding, Responsive Web Design Details: Bristol Bay is a highly desirable and well - planned borough that wanted a website to show off its Alaska character and increase resident communications It has an intuitive layout that guides the web visitor to important information while delivering ease of use among the community. Features: Events Calendar, Document Center, Social Media Fly Out, Alert Center, Sliding Feature Bar, Changeable Rotating Photo Gallery, FAQ, eNotify, Translate This Page, Business Directory, Print This Page, Email This Page, etc. NORTH BRANCH, MINNESOTA WWW.CI.NORTH- BRANCH.MN.US/ Open Branding, Responsive Web Design Details: North Branch is a highly desirable and well - planned township that wanted a website to show off its local character and increase resident communications. It has an intuitive layout that guides the web visitor to important information while delivering ease of use among the community. Features: Events Calendar, Document Center, Social Media Fly Out, Alert Center, Sliding Feature Bar, Changeable Rotating Photo Gallery, FAQ, eNotify, Translate This Page, Business Directory, Print This Page, Email This Page, etc. BIRMINGHAM, MICHIGAN WWW.BHAMGOV.ORG Responsive Web Design Details: The City of Birmingham has a municipal website design that effectively and efficiently delivers the essential resident services with a clean look and feel. Also features quick navigation for residents to get access to everyday information in one click! Feature Spotlight: Sliding Feature Bar, Event Calendar, Document Center, Quick Links and Online Bill Payment © 2016 Revize Software Systems. All Rights Reserved Page 37 of 56 Proposal for the Columbia Heights, MN Revize Quote for: The City of Columbia, MN Phase 1: Project Planning and Analysis, SOW $1,500 Phase 2: Discovery & Design from scratch - $3,500 One concept, three rounds of changes, Home Page Template and Inner Page Design and Layout, includes Responsive Web Design for great viewing on any size handheld internet viewing device complete with pictures and no need to zoom in on the text. Phase 3 & 4: Revize Template Development - $6,500 Set -up all CMS Modules listed on the following page with linking to any additional 3rd party web application. You also receive all updates to all CMS modules for the life of your Revize relationship. You own the technology, design and content. Phase 5: QA Testing $1,800 Phase 6: Site Map Development and Content $3,485 Migration - "as is" from old website into new website — up to 2010 webpages and 1275 documents Phase 7: Content Editing and Site $1,900 Administration Training (one -day session) Phase 8: Go Live $800 Annual Tech Support, Website Hosting (up to $3,950 30GB storage), Website Health Checks, Agenda Quick, and Maintenance Agreement (Unlimited users) Documents on Demand Grand Total (1st year) $23,435 Second year and continuing investment $3,950 /year Revize provides a free website redesign after four years of service, if the client chooses to sign a locked -in rate contract for five years. This includes a lifetime warranty. © 2016 Revize Software Systems. All Rights Reserved Page 38 of 56 Proposal for the Columbia Heights, MN Following Applications & Features will be integrated into Your Website Project Revize provides applications and features specifically designed for municipalities. The applications and features are categorized into: ► Citizen's Communication Center Apps ► Citizen's Engagement Center Apps ► Staff Productivity Apps ► Site Administration and Security Features ► Mobile Device and Accessibility Features CITIZEN'S COMMUNCIATION CENTER APPS: Emergency /Announcement Notification Center with text and email alerts Notification Center with text and email alerts Bid Posting Document Center ,. Email Notify Job Posting FAQs News Center with Face book/Twitter Integration Online Forms Photo gallery Quick Link Buttons .. Revize Web Calendar Personal Social Media Sharing App Sliding Feature Bar Language Translator CITIZEN'S ENGAGEMENT CENTER APPS: Citizen Request Center with Captcha Public Records Request App Online Bill Pay (Point & Pay) RSS Feed 0 2016 Revize Software Systems. All Rights Reserved Page 39 of 56 Proposal for the Columbia Heights, MN STAFF PRODUCTIVITY APPS: Agenda Posting Center Minutes on Demand Intranet - Employee Portal Streaming Video V Job Posting App V Image Manager Link Checker Reservation Systems Menu Manager Online Form Builder Staff Directory Website Content Archiving Website Content Scheduling SITE ADMIN & SECURITY APPS Audit Trail History Log URL Redirect Setup Roles and Permission -based Security Mode Secure Site Gateway Unique Login /Password for each Content Editor Web Statistics and Analytics Workflows by Department MOBILE DEVICE AND ACCESSIBILITY FEATURES Font Size Adjustment Alt -Tags Responsive Website Design (RWD) — Latest Government Design Technology for to accommodate better viewing of text and graphics for any size screen, i.e. SMART phones, PC Tablets, iPads, iPhones, Windows and Android devices © 2016 Revize Software Systems. All Rights Reserved Page 40 of 56 Proposal for the Columbia Heights, MN Revize Support Includes: 8 AM — 8PM EST Phone Support (Monday thru Friday) 24X7X365 Portal and Email Support Staff provides assistance and answers all questions Dedicated support staff New /existing user training Free Training Refreshers Video tutorials and online training manual .. Automatic integration of enhancements E- Newsletter Module support Automatic upgrade of CMS modules, such as Calendar, Document Center, etc. Four major CMS upgrades per year Software and modules upgrades (automatic install) Server hardware and OS upgrades Immediate bug fixes /patches Round the clock server monitoring Data Center Network upgrades Security and antivirus software upgrades Firewall and router upgrades Bandwidth and network infrastructure upgrades Remote backup of all website assets .. Tape backup of all website assets V Quarterly Newsletters on major feature updates I/ Regular webinars on CMS features and usage V Free website design upgrades every 5th year 0 2016 Revize Software Systems. All Rights Reserved Page 41 of 56 Proposal for the Columbia Heights, MN Citizen's Communication Center Apps NOTIFICATION CENTER Simple },et Posa,erU You can't fool or control Mother Nature. But you can protect members of your community from her wrath. Posting emergency notifications on your home page, any other page, or throughout your site, this module allows your content editor to accurately explain the situation and instruct members of your community on the next steps to take. 0 2016 Revize Software Systems. All Rights Reserved Page 42 of 56 Proposal for the Columbia Heights, MN *t�4 BID POSTING Quick and East, The Bid Postings App provides a simple and easy -to -use method for organizing and presenting bids, RFPs and RFQs online for vendors or local contractors interested in providing products and services to your community. DOCUMENT CENTER APP Documents Dome Righi 0 Revize helps clients save thousands of dollars each year in »� employee time and resources with — ...�., our Document Management Center. Using this module, you can create and archive the documents your site visitors need: applications, brochures, manuals, policy and data sheets, research papers, meeting minutes, and more. By providing all of your documents online, your site visitors can access them 24/7 — usually within two clicks - - and you won't incur any printing or postage costs. © 2016 Revize Software Systems. All Rights Reserved Page 43 of 56 Proposal for the Columbia Heights, MN �O FAQ Handy and Convenient Frequently Asked Questions CcOIIC P� w ugr.rs`s +.v�rv.a�Yw �pswvw�!m.- c+efas._.M a++.r� .w vx w r e.ue � c.r rsa� s•.p 9r vmw.+PR.xti+1 t♦.FVVao-- �rvinu�.. avr.p -M��• 9vKat.n¢wf �v or.J ws Mai ^Y rowa�.IS RwtPxro FAA's make it easy for site visitors to find answers to common questions and will greatly decrease the number of calls coming into your switchboard each day. In fact, within six weeks of a Revize website launch, our clients typically experience a significant decrease in the number of daily phone calls... some by as much as 23 %! JOB POSTING Find the Best Revize's job postings app allows your site visitors to view and apply for open positions online. Postings are removed automatically based on the job expiration date input by your HR personnel. You can provide as much detail as you like and link CITY OF WEBSTER CITY to or upload any number of files that fully describe the job position. Best of all, with the form fill interface, new openings can be posted in minutes by non - technical staff. 0 2016 Revize Software Systems. All Rights Reserved Page 44 of 56 Proposal for the Columbia Heights, MN 19 13 INTERACTIVE MAP Navigate with Ease City Fawlities ✓ r 8it.'�,�am L'dy B111 Beim �• =)ham Itt Arena Bmr ngham PsWCe Depan+ment Biman9ham Dpanmem of P°b4c St f lmfvgham Fae Depanmem Adam 1 A-P 6 rt 9 Sham Fee 0".,t eni - Chess re ..' . . 11 B—gham Hrsf-al Musewn6 Pr c, �.- Baktwm P°bk 16—y n •.. + f + t • Manor Pak Not only does the Revize CMS matha Bald— P.* ".'• � ea ensure that your site is easy for ;, • 4, Pembroke Prk ,.. • pop dN°n Pak ?- visitors to navigate, we've made P� r ftWP varTrou. • n ,.. pe wart +•' • Sam James Park it even easier for them navigate • Srmgd • • k le spnn9a. c°n ca,rse the real world surrounding your D °a. ° ^ak.7ta w Spr gdak Pik location. Specific buildings, parks, bike paths, mass transit t I b b - - -- stations, near y usinesses, tourist attractions, parking lots, voter polling locations, and more are incredibly easy to identify with the familiar Google Maps highlighted with Pins k I PHOTO GALLERY Eye - Catching A picture is worth a thousand words and photos are a proven way to increase the amount of time people spend on any given website. Great for showcasing photos or videos of events in and around your community, the Photo gallery has a slider to scroll through photos and also has thumbnails for each picture with On /Off features. 0 2016 Revize Software Systems. All Rights Reserved Page 45 of 56 Proposal for the Columbia Heights, MN 0 *s♦ •• •• Calendar App Iniuitive and Robust f I The Master /Sub Calendar provides an easy -to -use tool to enhance usability and encourage the communication of events both internally and externally. l It provides visibility and transparency into activities, meetings, and events with a visually appealing display and easy to find event contact information. The ability to insert recurring events saves time by allowing you to create the event once then repeat automatically; great for Board and City Council meetings F/ i'hk row BUSINESS DIRECTORY E- NOTIFY Ideal for municipalities, chambers of commerce or Many of our municipal clients include an email /text any membership organization, this module allows notification option on their Meeting Minutes and you to easily create and maintain a searchable Meeting Agendas pages so that interested citizens directory for either members or businesses within can sign up for automatic updates anytime there is the website. Listings can be added, removed and a new posting. categorized by non - technical staff in a simple table interface. © 2016 Revize Software Systems. All Rights Reserved Page 46 of 56 Proposal for the Columbia Heights, MN d NEWS CENTER WITH FACEBOOK INTEGRATION Website visitors can see all the news stories in a given time frame on one full page of the website, they can click on subjects and get the full details of any specific news event. Users can also subscribe to news and press releases through email, RSS Feeds, Facebook and Twitter. QUICK LINKS The Quick Links module allows site visitors to navigate to their areas of interest, much like FAQs Examples for users: Where do I... Get Registered for Summer Camp Where do I ... Get a Marriage License 0 ONLINE FORMS Using this module, you can create -- from scratch - - an unlimited number of online forms on any page of your site using various field options such as long answers, radio buttons, drop -down lists, multiple choice, etc. Having online web forms provides a quick and easy alternative for users to communicate with you and provide important feedback, opinions or complete tasks online. These forms can be used to have web visitors contact you with questions, comments and requests, give feedback, volunteer, or to sign -up for various events, activities or programs. YC SHARING APP Provides a one click drop down to multi - social media and utility buttons. A common widget used on the web, it is intuitive and easy to use. © 2016 Revize Software Systems. All Rights Reserved Page 47 of 56 Proposal for the Columbia Heights, MN • WERk SLIDING FEATURE BAR This feature is a mainly for visual appeal. It helps to break up pages with an interesting slide bar that can be populated with any subjects or areas that you want to draw attention to. For example, you may want to feature Parks & Rec, Landmarks and Tourist Attractions E137i 1-6 TRANSLATOR Revize integrates the Google Translator into your website templates and translates from English to over 40 other international languages. Provides users a large visual display at the top of the web page to choose any language to convert the text into. © 2016 Revize Software Systems. All Rights Reserved Page 48 of 56 Proposal for the Columbia Heights, MN Citizen's Engagement Center Apps: PUBLIC SERVICE REQUEST APP Make a Difference i v f 0 2016 Revize Software Systems. All Rights Reserved Page 49 of 56 Proposal for the Columbia Heights, MN CITIZEN REQUEST CENTER This app allows customers, residents, participants, students, or any website visitor to post requests online. By the use of a drop down menu, individuals can forward the request, idea, or comment to the party of interest. That item is then forwarded via email to the proper recipient. You can add or delete department names as well as individuals in the drop down menu at any time. Captcha is integrated to ensure each request is genuine and not a spam. CITZEN CONNECT This app helps open up the lines of communication between administrators and their constituents, increasing transparency and constituent interaction. It is a blog that features the option to allow constituent comments for PUBLIC RECORDS REQUEST TRACKER This app allows public to order copies of the public records maintained by a municipality. The request is routed to the record custodian within a department and automated response is generated with a unique tracking number. The system allows the full tracking, correspondence and online handling of all types of public record request. The record request form is very flexible and customizable for every municipality. PARKS RESERVATION This app allows the display of parks shelters and their amenities and to manage their availability to the public. A website visitor can search for facilities by type available, review the amenities for each facility and easily reserve feedback (comments can be moderated before being the facility including the option to pay for its use. published to the website). © 2016 Revize Software Systems. All Rights Reserved Page 50 of 56 Proposal for the Columbia Heights, MN ONLINE BILL PAY Allows clients to set -up secure on -line payment processing for credit card transactions. Can be used for utility and tax payments; Purchasing items on -line; or making donations to non - profit organizations. RSS FEED Site visitors will be eating out of the palm of your hand with our RSS feeds module. Revize's CMS allows customers to generate RSS (Real Simple Syndication) feeds for any genre of news or events. RSS feeds are a trusted way to communicate important information to site visitors while ensuring that they remain engaged with your organization and regularly return to your site. 0 2016 Revize Software Systems. All Rights Reserved Page 51 of 56 Proposal for the Columbia Heights, MN Staff Productivity Apps AGENDA POSTING CENTER JOB POSTING APP Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more, all into one area on your website for easy access and review before, during, or after each meeting. Old meeting agendas and information are archived per meeting for quick access at any time. IMAGE MANAGER Allows approved staff to upload images from their computer or network folders. This very simple interface allows you to upload new pictures and stores uploaded pictures for reuse. Each department can create their own image folders and organize image libraries by department. Also, obsolete images can be deleted from the image library. LINK CHECKER When a new link is created, the Revize system checks if the URL (link) is valid or not. If not, an error message will be displayed. This benefits the Content Editor by double checking bad links before they are saved on your website. This app allows you to post a job and receive resume submissions online. Candidates can fill in all the fields and submit the job application online. Once the job application is submitted, a link to the filled in application form will be emailed to the responsible HR person which they can view, print and file for their records. INTRANET Provides a Dynamic CMS - enabled area with secure login to build out an entire Intranet for employee specific information only. It benefits your employees to have an internal organization landing page that can be updated with news, events, alerts and many of the same modules used on the extranet. • err MENU MANAGER Allows approved content editors to add or edit site -wide top navigation, department or section specific links (e.g. left or right navigation). This feature gives you control to change and update the Navigation menus of your website for continuous improvement. © 2016 Revize Software Systems. All Rights Reserved Page 52 of 56 Proposal for the Columbia Heights, MN w NEWS LETTER APP The system allows non - technical staff to build attractive, informative newsletters and disseminate them with one click to everyone on your distribution list. Activity metrics include emails sent successfully to help you validate email addresses. The application provides the ability to import contact lists, upload images, add groups, assign contact lists to groups, as well as export lists. 0 ONLINE FORM BUILDER Having online web forms provides a quick and easy alternative for users to communicate with you and provide important feedback, or complete tasks online. These forms can be used to have web visitors contact you with questions, comments and requests, give feedback, volunteer, or to sign -up for various events, activities or programs. D WEB CONTENT ARCHIVING WEB CONTENT SCHEDULE Your site history will never be a mystery because all This feature eliminates the possibility of having dated or content edits for your site are archived on the Revize past events being promoted on your site AFTER the CMS database. Your content editors can click on the event has passed, thus potentially undermining the History button to view previous versions of a particular perceived accuracy and currency of the site's content in page or content block from your site. the minds of your audience. © 2016 Revize Software Systems. All Rights Reserved Page 53 of 56 Proposal for the Columbia Heights, MN Site Admin & Security Apps AUDIT TRAIL This is a powerful administrative tracking tool that provides reports on the content change activities of any webpage within the system. The administrator can gauge how often the site is updated, which departments are most active; and also use the audit trail for recovery of data if necessary. HISTORY LOG Administrators can view all the archived versions of any web page and restore any old /archived page. It is a very useful feature for referring to any archived legal documents or press releases. AUTO SITEMAP TOOL Revize CMS provides this tool to automatically generate a sitemap. Anytime a new page is added or deleted from the system, the sitemap will republish to show the change. An up -to -date sitemap is very critical to boost the ranking of your website in different search engines. n ROLES /PERMISSION SETUP Our CMS uses a role based authentication system where you can add individual user accounts and assign them system roles like Editor, Developer, Administrator, Workflow Approvers etc., or you can add roles for each department and assign department- specific roles to each user. © 2016 Revize Software Systems. All Rights Reserved Page 54 of 56 Proposal for the Columbia Heights, MN 0 _. SECURE SITE GATEWAY WEBSITE STATISTICS Provides a secure login area for either users of an intranet Revize integrates Google's Web Analytics tool to track or users to access information not available to the general number of site visits, website traffic sources, etc. Your website administrator can run various reports to collect public. Once users are set -up with a secure login ID, they important data on the usage of your website. can manage their own password changes as necessary. WORKFLOWS BY DEPARTMENT Provides a method for Supervisory Oversight of content updates. The process allows an authorized "approver" to compare the current page with the proposed new page content (side -by -side) for easy review and comparison. 0 2016 Revize Software Systems. All Rights Reserved Page 55 of 56 Proposal for the Columbia Heights, MN Mobile Device and Accessibility Apps ALT -TAGS Use of alt tags for images, a required part of the Revize CMS image manager feature, allows vision impaired individuals to understand the content of the image. RESPONSIVE WEB DESIGN FONT SIZE ADJUSTMENT Provides the ability for users to change font size by clicking button to reach their desired size. Helps those with low vision to easily read information on your website. Revize uses pixel rendering Responsive Web Design to accommodate better viewing of text and graphics for any size screen, i.e., smart phones, tablets, iPads and iPhones. C 2016 Revize Software Systems. All Rights Reserved Page 56 of 56 r, CJR«iV+ Ilt Web Services Sales Agreement This Sales Agreement is between: Software Systems, ( "Revize "). CLIENT INFORMATION: Company Name: Columbia Heights, MN Company Address: 590 4011 Ave NE Company City /State /Zip: Columbia Heights, MN 61443 Contact Name: Keith Dahl Phone: 763- 706 -3674 Email: kdah10)co1umbiaheightsmn.aov Billing Dept. Contact ( "Client ") and Revize LLC, or Revize Date: 04 -15 -16 REVIZE LLC: Revize Software Systems 1890 Crooks, Suite 340 Troy, MI 48084 248- 269 -9263 The CLIENT agrees to purchase the following products and services provided by REVIZE: Quantity Description Price 1 Phase 1 — Project Planning and Analysis, onetime fee: $ 1,600 1 Phase 2 — Website Design, 1 concept, 3 rounds of changes, onetime fee: $ 3,500 1 Phase 3 & 4 — Revize Template Development, CMS module integration, onetime fee: $ 6,500 1 Phase 5 — QA Testing, onetime fee: $ 1,800 1 Phase 6 — Site Map Development and Content Migration up to 2010 pages, 1275 Docs: $ 3,485 1 Phase 7 — Content Editing /Administrator Training, one day session, onetime fee. $ 1,900 1 Phase 8 — Go Live, onetime fee: $ 800 1 Revize Annual Software Subscription, Tech Support, CMS Updates, and Website Hosting, pre -paid annual fee, unlimited Users, 30 GB website storage (Locked Annual rate 5 years): $ 3,950 Grand Total: $ 23,435 Five -year agreement. Revize requires a check for $23,435.00 to start this Initiative. Revize annual services start the day of the kick off Meeting. Terms: 1. Payments: All invoices are due upon receipt. Work begins upon receiving Initial payment. 2. Additional content migration, if requested, is available for $3 per web page or document. 3. This Sales Agreement Is the only legal document governing this sale. 4. Both parties must agree in writing to any changes or additions to this Sales Agreement 5. This Sales Agreement Is subject to the laws of the State of Minnesota. 6. Revize provides a free Website redesign after four years of service, if the client chooses to sign a locked -in rate contract for five years. Lifetime warranty included. 7. Pricing expires in 30 days. AGREED TO BY: Signature of Authorized Person: Name of Authorized Person: Title of Authorized Person Date: Walter Fehst City Manager May 10, 2016 S P'ease sign and return to: Doug Cunningham Fax 866- 346 -8880 Revue ; { i,pi_np Lth . )tr5iqr am Following Applications & Features will be integrated into Your Website Project Revize provides applications and features specifically designed for municipalities. The applications and features are categorized into: Citizen's Communication Center Apps Citizen's Engagement Center Apps Staff Productivity Apps Site Administration and Security Features Mobile Device and Accessibility Features CITIZEN'S COMMUNCIATION CENTER APPS: Emergency /Announcement Notification Center with text and email alerts Notification Center with text and email alerts Bid Posting Document Center Email Notify Job Posting FAQs News Center with Facebook/Twitter Integration Online Forms Photo gallery Quick Link Buttons Revize Web Calendar Social Media Sharing App Sliding Feature Bar Language Translator CITIZEN'S ENGAGEMENT CENTER APPS: Citizen Request Center with Captcha Public Records Request App Online Bill Pay (Point & Pay) RSS Feed $t'rLIiC t Web ?esin !) C Revue I 4yn... . 1 STAFF PRODUCTIVITY APPS: Agenda Posting Center Minutes on Demand Intranet - Employee Portal Streaming Video ,lob Posting App Image Manager Link Checker Reservation Systems Menu Manager Online Form Builder Staff Directory Website Content Archiving Website Content Scheduling SITE ADMIN & SECURITY APPS Audit Trail History Log URL Redirect Setup Roles and Permission -based Security Mode Secure Site Gateway Unique Login /Password for each Content Editor Web Statistics and Analytics Workflows by Department MOBILE. DEVICE AND ACCESSIBILITY FEATURES Font Size Adjustment Alt -Tags Responsive Website Design (RWD) — Latest Government Design Technology for to accommodate better viewing of text and graphics for any size screen, i.e. Smart phones, PC Tablets, iPads, iPhones, Windows and Android devices