HomeMy WebLinkAboutContract 2011 2420 •
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41.0661-664,
Business Communication Service Agreement
SERVICE PLAN SUMMARY Designed for companies or organizations, this plan allows for the unlimited distribution
of emergency, operational and informational alerts to employees, ensuring their safety,.
The highlights of this plan include:
• 100% uptime guarantee Hot transfer
Unlimited messaging Customizable caller ID
- 6 phone numbers per employee iPhone application
5 email addresses per employee - Multilingual capability: messages translated
• 90 second message into 44 different languages
• SMS text messaging Reaktime reports of alert delivery status
• High priority message delivery Webinar training and on-demand webinars
at no charge
• Email messaging
24/7/365 emergency customer support
Text-to-speech
- One Call Sync integration
Group polling
TERM 1 Year Commitment CURRENT YEAR of CONTRACT DATE 11/1/2011 to 11/1/2012
INTEGRATION OPTION rao SYNC (Must provide IT contact info) 0 None
NUMBER OF EMPLOYEES 50 (or less)
FEE / EMPLOYEE/ YR $ 10.00
ADDITIONAL SERVICES $ 0.00
SUBTOTAL $ 500,00
2% REGULATORY RECOVERY FEE $ 10.00
ANNUAL SERVICE FEE $ 510.00 GROUP ID: 222493
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COMPANY Name: Columbia Heights Police Department Contact Name: Columbia Heights Police Department
Date: 10/17/2011
Title: Police Office Manager
Authorized Signature: Address: 825 41st Avenue NE
Print Name: Scott ci 1
ty state Zip Cade: Columbia Heights, MN 55421
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Title: Chief of Police Phone: 763-706-8100
Email: scott.nadeau@ci.columbia Email: karen.olson@ci.columbia-heights.mrLus
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Rep Name: iodene Caughell Name: Lenny Austin
Date: 10/10/2011 Title: Captain
Authorized Signature: Address: 825 41st Avenue NE
Print Name: Jodene Caughell City/State/Zip Code: Columbia Heights MN 55421
Title: Account Manager Phone: 763
Email: jodenexaughell@onecallnow,com Ernail: enny.austin@ci,columbia-heights.mn.,us
CONSORTIUM INFORIVIATON (Rappscable)
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a. Client may utilize the Service, and as may be improved or modified by One Call Now, to deliver messages
to its customers and employees.
2. Service Level Guarantee
a. Service Level Agreement (SLA): One Call Now will guarantee 100% uptime for website, phone and SMS
systems using multiple secure colofacilities and triple redundant hardware systems. One Call Now agrees
to have available a minimum of 8,000 phone channels shared among all clients and routed through at least
15 different carriers to deliver maximum volume of voice calls to destination area. One Call Now's SMS
Gateways serve 99.6% of 1)5 cell phones handling 3,000 2-way SMS text messages per minute.
b. Our internal capacity to send calls are as follows (based on per minute):
• 10,000 emails
• 3,000 SMS text messages
• 4,000 voice calls
c. Failure to meet the Service Level Agreement updme commitment, upon request from Client within ten days
of such priority call and examination of One Call Now records, will result in a one-time credit of 5% of the
annual service fee to Client from One Call Now.
LP Term, Price Assurance and Continuotion
a. This agreement is for term as selected on Service Plan Summary page.
b. Fees are prepaid and due within thirty (30) days of the invoice or start of service, whichever occurs first;
subsequent years on multiple-year agreements are due annually thereafter on anniversary of the agreement,
payable Net 30.
c. There will be no price increases during the rijtial service term for same feature set.
d. One Call Now will issue annual payment notice and advance invoice 90 days prior to agreement anniversary
date. Each annual payment will authorize One Call Now to extend commitment for an additional year, at cue-
rent p
anniversary date; however, renewal will be at then current pricing
o, Client will pay to One Call Now the annual service fee indicated in the Service Plan Summary, plus any FCC,
state, county or local telephony charges, fees and associated regulatory charges which are billed as a single
2% Reguatory Recovery Fee.
f. Adjustments in number of Employees: Annual Service Fee payable to One Call Now may be adjusted annually
to reflect a change in the number of Employees. The number of Employees may change during any fiscal year
without any additional charge for increases, nor credit for decreases, of up to 2% of initial number of
Employees included in this agreement,
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4. Client Responsibilities
a. Manage contact list changes/additions/deletions using secure Internet browser or provided One Call Now tools.
b. Client will make available an information technology administrator or designated individual to properly set up
integration and maintain contact lists and data.
5, Do NO Requests
a. One [a|| Now provides recipients with multiple means to manage or opt out selected contact points
(numbers and email addresses) from receiving messages from the One Call Now system.
b. Upon such opt-out request, One Call Now will stop delivering messages to those contact points and will
inform the Client of all such requests.
6. Limitation QfLiability
a. Neither One Call Now nor its officers, employees, agents, affiliates, partners, sponsors, or service providers
will be liable for any damages or injury caused by and including, but not limited to, any failure of performance,
interruption, defect, delay in operation of transmission, computer virus, or kne failure with respect to the
performance of the Service.
b. One Call Now agrees to carry liability insurance with minimum amounts of coverage of $1,000,000 per occurrence
and will indemnify and defend Client from any and all claims that may be asserted against Client by any third
party for any negflgence of One Cail Now. In no event will the total Ilability of One Call Now for any damages
incurred by the Client exceed the amount of One Call Now's liability insurance coverage as set forth in this
paragraph regardless of the form of action, whether based in contract, tort, warranty, negligence, strict liability,
products liability or otherwise.
c. The parties acknowledge and agree that this section is an essential element of the agreement and that in its
absence, the economic terms of this agreement would be substantially different.
7i Service Ag[eerrient and Privacy Policy
a, This agreement replaces and supersedes th Service Agreernent and Privacy Policy on the One Call Now
web site.
b. Client represents that it is authorized, or will obtain authorization, to send messages to intended recipients
via any communication means utifized through by One Call Now.
c. One Call Now will maintain the confidentiality of the personally identifiable information of all Client records.
One Call Now will not sell, lease, rent or give any personal information about Client, employees or customers,
their phone numbers, email addresses or messages to any third party. We may use other companies to pro-
vide services to you on our behalf. In such cases, we have contracts in place that hold these companies to the
same high standards of confidentiality by which we are governed and require that any information provided
by us be kept strictly confidential. One Call Nowim will not release personal information unless we have a legal
obligation to do so.
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8. Miscellaneous
a. This agreement will be governed and interpreted in accordance with state law in Client's state without giving
effect to the state's conflict of law principles. If a dispute occurs, both parties agree to resolve them through
mediation.
L` Neither party will be liable for failure to perform its obligations under this agreement if such failure results
from any event outside the reasonably foreseeable control of that party, i.e. an event of force majeure. Nothing
in this agreement is intended to confer any legally enforceable rights upon any third party. Any notice must be
given in writing and sent by certified or registered mail. Each party will defend, indemnify and hold harmless,
the other party, its successors and assigns, officers, directors, employees, and agents, from and against any
and all liability, judgment, loss, damages, fines and expenses (including legal fees and costs), which any or all of
them may later suffer themselves or pay out to another, because of any claim, action, or right of action of a
third party or governmental authority, at law or in equity, or otherwise, based on or in any way arising out of (a)
the breach by the indemnifying party of any provision of this agreement; (b) the breach by the indemnifying
party of any of its covenants or representations hereunder; or (c) any willful, unlawful or negligent act or
omission by the indemnifying party. The parties can amend this agreement only by a written document signed
by both parties. The agreement may be executed in counterparts and is the complete agreement betweeri the
parties regarding the subject matter contained here, and supersedes all prior agreements. If any terms are
deemed to be unenforceable, the remaining provisions will remain effective,
e,-- Client agrees to allow One 'Call-Now to use -its company 'name and logo on the One Call Now websiteand in
other promotional
d. Acquisition of One Call Now: In the event that One Call Now, or substantially all of its business notification
assets are acquired, you consent to the transfer of your agreement and information as one of the transferred
assets, to be used only as defined and under the limits autlined above,
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COLUMBIA
POLICE DEPARTMENT
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MEMO • . A NDUNI
To: Walt Fehst, Columbia Heights City Manager :.o ., c
From: Scott Nadeau, Chief of Police./' �' uy � � ® w
Subject: One Call Now Emergency Notification System 0 a Q
CI L Date: October 17, 2011 J ' Q
In an attempt to make more efficient use of police resources, the police department has found a better way to
do a callout of staff due to an emergency or during staffing shortages. Currently, the call out procedure
consists of multiple phone calls to individual officers. This can take a significant amount of time (sometimes
several hours) depending on the time of day, and the number of officers available, and takes supervisors and
officers away from their assigned patrol duties.
The suggested change is a web -based solution recommended by Aleksandr Chernin called The One Call
Now notification system. This system allows an officer to send out the notification electronically via a web
based message, which then gets sent out to all available officers at the same time. Further, the system also
allows for notifications via home phone, cell phone, text, e -mail, or a variety of ways per employee. This
will increase the assurance that officers receive the message.
The cost of the system is $500.00 per year, but should save our department a considerable amount of staff
time and greatly improve the current process. When adjusted for wages spent on callouts each year the
system should save us thousands of dollars per year. Since this program was not budgeted for in the 2011 or
2012 budget, alternative funding sources will be used to fund the system for the first year (i.e. forfeiture
funds). We tried a 30 day trial of the system and found that it exceeded our expectations.
Attached please find additional information on the system and its capabilities, please let me know if you have
any questions.
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Business Continuity i + Check � °
• Unlimited Voice, Ema and S Text Messages *� our ,
• 6 phone numbers per employee = 41:
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• 5 email addresses per employee iPhone
• 90- Second Message App! FREE
• High Priority message delivery in the iTunes
• Text -to- Speech App Store!
• Hot Transfer
• 99 Subgroups
Group Polling The United States' Largest Message
• 24/7/365 Emergency Tech Support Notification Company
• No Per -Call Fees Over 500,000 people a day depend on the calls that One Call
Integration options Now makes. Some of these calls are informational, some are
emergencies. Some of these calls are helpful to the recipi-
en tilC ti eSS ents, some are critical in preventing injury and saving lives.
to Your tion Whether you need to reach the entire staff, one particular
shift or every patient's family, One Call Now provides the most
• Instant Communications: Notify everyone about company reliable, cost - effective voice messaging system for immediate
news or emergencies. communications.
• Improve Communications: Call employees to announce
monthly results. Memberships
• Reduce Overtime: Call employees to immediately fill an & Affiliations
open shift. One Call Now is proud to be an , 0
• Manage Staffing: Call employees when a shift is changed INC Magazine honoree for 2008
or cancelled. and 2009, as one of the fastest
• Send unique messages to any subgroup (staff, growing companies in America. We
management, etc.). are also members in good standing
• Request a touch -tone response, such as "If you can work of the Better Business Bureau. One
this Friday night, press 1." Call Now is financially strong with 2008 — #286
a solid Dun & Bradstreet rating. 2009 — #503
Business Systems Integration
A key aspect of business messaging is the ease and
sophistication of integration between your enterprise systems TM
and our automated calling service. One Call Now offers the One CalrfA, Ow:!,-
broadest range of state -of- the -art integration and automated
messaging options available, including text -to- speech, kii . ;.r1 ail a;c6 e nlatier '
pre- recorded 'canned calls', and mixed voice and text -to-
speech messages along with a variety of methods to
communicate lists of numbers to be called.
1.877.698.3262
*SMS Text Messaging not available in Canada.