HomeMy WebLinkAboutContract 2011 2408 8 ate en of-Wort(
Table of Contents
About this Statement of Work 3
Current Situation and Desired Outcomes 3
Description of Services and Deliverables 4
Base System Installation 4
Marco Design Assumptions 4
Marco Training 4
Schedule of Products 5
Billing 6
Facilities 6
Change Management 6
Terms and Conditions 6
Returns 7
Notice to Proceed 8
ACCEPTANCE SIGNATURES: (pre- authorization of project scope and services) 8
Next Steps 8
SOW COMPLETION ACKNOWLEDGEMENT FORM 9
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-Statement ofW r
About this Statement of Work
This Statement of Work (SOW) outlines the products, services, and deliverables that Marco
will provide to City of Columbia Heights (hereafter referred to as "City of Columbia
Heights "). In addition, this SOW outlines the roles and responsibilities of Marco and City of
Columbia Heights during this review and the key dependencies upon which this SOW is
based.
Marco will work closely with City of Columbia Heights on a consultative basis to optimize the
success of the engagement. Any requested changes to this statement of work will be
accommodated according to the change management process outlined below.
Current Situation and Desired Outcomes
City of Columbia Heights has three city owned liquor stores that will be converting from
Zayo's managed IP system onto the city owned Mitel 3300 system. The phones will be
connected via the City current WAN connection as defined below. Marco provided 3 test
phones as a pilot and the phones operated at a satisfactory level.
Liquor Store 1:
• Connectivity to City Hall: Comcast 20MB
• Total Phones: 10
• Need LS /1FB from Telco for 911
• Overhead paging system in place. 2 -5 zones. Will use Mitel IP Page adaptor. All
zones we will use existing paging equipment.
• Cisco ATA already on sight. We will use these for the current analog connections
needed. If the Cisco ATA is not compatible with the Mitel, we will have to add a ATA
device.
CCH Responsibilities:
• Order LS /1FB's from Qwest for 911.
• Setup QOS /Priority over connections to City Hall.
Marco Responsibilities:
• Data services to connect the remote phones to City Hall via CCH network (Cisco
Switches /Routers).
• Assistance in number portability. Get numbers from Zayo ported to CCH City Hall
3300.
• Work w/ Larry Scott (Manager of Liquor Stores) in selecting which model of phone to
install. Customer has standardized on the Mitel 5324 IP phone.
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Description of Services and Deliverables
Outlined in this SOW is a complete description of all services that will be provided by Marco.
Marco - certified engineers will perform all work according to established manufacturer
implementation procedures and guidelines. Prior to the completion of work, Marco will
perform standard test procedures to confirm operability of equipment according to
manufacturer - published specifications.
Base System Installation
Marco will provide installation based in the schedule of equipment in this SOW. An
implementation schedule will be delivered to customer at initial kick off meeting. This
schedule will provide customer with a timeline and specific details outlining the scope of the
project.
Marco Design Assumptions
As part of every implementation, Marco provides the following services:
• Customer kickoff meeting /Project meeting via conference call or on site
• Training material development
• System acceptance activities
For this particular implementation, Marco assumes the following:
• Phone placement is included
• Departmental design meetings: 1
• On -site post - cutover support hours: up to 4 if needed
Marco will also provide project management services for this project, including:
• Coordination of all project meetings
• Monitoring of project plans and timelines
• Management of project action items
• Management of the design process, including all design meetings
• Development of end -user training approach and materials
• Management of cutover and post - cutover support, including the post - cutover punch
list
Marco Training
Marco will provide City of Columbia Heights with the following training classes:
• 2 hours per store for end user training is included
Marco Warranty and Support
Marco has included warranty for both stores and will be covered under the master support
agreement with Marco during the term to October 31 2014.
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Statement of Work
Schedule of Products
The proposed schedule of equipment below is the detail of all items included in the solution.
This schedule includes all equipment and labor services if applicable.
The prices quoted in this document are estimated based upon the information available at
the time of this quote. The final billing amount may vary depending on the actual labor
hours required to complete the work. Any changes to this statement of work involving extra
costs will be implemented only upon written customer authorization and will become an
extra charge over and above this quotation.
TOP VALUE #1
Qty Description Unit Sell Ext Sell
Endpoints
8 Mitel 5324 - 2 Line LCD IP Phone $165.75 $1,326.00
1 5485 IP Paging Unit Power Supply $26.00 $26.00
2 1 IP DECT Stand + 1 Handset $321.75 $643.50
1 5485 IP Paging Unit $422.50 $422.50
5 IP Power Cord - C7 Power Cord with NA Plug $5.00 $25.00
3300 ICP Software
9 MCD User License $72.00 $648.00
9 MCD Device License $40.50 $364.50
5 MCD SIP User License $112.50 $562.50
Services
22 Phone System Labor $135.00 $3,070.00
PBX /ICP design
Phone system set users to train: 10
1 classes, 1 hr /class, max 15 attendees /class
Advanced data services labor
Project Management
Support
1 Marco Managed Voice - Additional Support until $884.00 $884.00
2014
TOTAL PRICE (not including taxes) $7,972.00
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t emnt of Work
Billing
Payment terms are as follows for the total contract of $7,911.90
50% Upon Equipment Delivery
50% Upon System Acceptance
Facilities
If applicable, City of Columbia Heights will provide full access to all premises as needed by
Marco to perform its responsibilities under this SOW. Any refusal of access shall relieve
Marco of its performance obligations and the assessment schedule shall be revised to reflect
the delay. City of Columbia Heights will also provide a suitable work area for Marco
personnel, and will provide remote high -speed Internet access to the voice network during
the entire phase of implementation.
Marco will work with the carrier of choice on any line changes that City of Columbia Heights
requires at the time of installation of a new system. City of Columbia Heights accepts any
and all charges from the carrier for these changes. Marco requires a minimum two week
window upon confirmation of installation of new facilities to schedule the implementation of
the new system.
Change Management
Marco will review changes to this statement of work that are requested by City of Columbia
Heights. As part of this review, Marco will prepare a Change Order that documents the
requested change and, if applicable, any impact on the implementation schedule and
pricing.
Marco will incorporate the change into the project schedule and scope of work upon receipt
of the City of Columbia Heights- signed Change Order. Changes requested can affect the
implementation schedule and services price quoted. As a result, Marco will not implement
any change without a Change Order authorized by City of Columbia Heights and accepted
by Marco.
Change & Addition Pricing
Any changes or additions to this Statement of Work, requested by City of Columbia Heights,
will be priced according to our prevailing rate or, if requested by City of Columbia Heights,
separately quoted before the change or addition is made.
Terms and Conditions
This Statement of Work (SOW) is subject to the terms and conditions of the Marco Product
and Services Agreement dated , executed by and between City of Columbia Heights and
Marco. This Statement of Work (SOW) is subject to the following terms and conditions:
Marco shall not be responsible for any delays that result from incomplete or inaccurate
information supplied by City of Columbia Heights.
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Any work performed by Marco that is not listed in this scope of work or which is required to
assist City of Columbia Heights with the completion of this project will be subject to the
change management process described above.
Marco shall not be responsible for any failure of equipment or network service resulting from
any City of Columbia Heights- supplied equipment. In no event will Marco be liable for any
damages caused by City of Columbia Heights's failure to perform its responsibilities. Marco
will work with the telephone vendors in ordering and installation of service, but will not be
responsible for delays or discrepancies of those vendors.
Returns
Pre - authorization is required for all returns. If you are not satisfied with your
purchase, please follow the guidelines below to request approval for a return. Product(s)
must be returned to Marco within 15 calendar days of purchase date provided the following
criteria are met:
1. Product(s) must be in resalable condition and not damaged. Product(s) must be
complete and in manufacturer's original packaging, with no visible damage (i.e., rips,
tears, compressions, holes or dents). All seals and packaging tape of manufacturers
packaging must be unbroken. There must be no markings or writing on
manufacturer's packaging. There must be no stickers, other than the shipping label,
on manufacturer's packaging. Product(s) found not to be in resalable condition will
be subject to a restocking fee and /or denial of credit.
2. Special or custom orders are non - returnable.
3. Product(s) may be subject to restocking fees.
4. Product(s) that have been installed will be individually reviewed and may be subject
to restocking fees, a refusal of return, no credit for the installation and delivery
charges, and /or added fees for pick up.
5. Please request your Marco RMA by one of the following:
• Website: www.marconet.com (online services)
• Email: returns@ marconet.com
o Phone: 1.800.892.8548 (ask for Returns Department)
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`aterrre t of Work
Notice to Proceed
Execution of this Statement of Work (SOW) by City of Columbia Heights shall constitute
notice to Marco to proceed with the project described in this SOW.
NOTE: Scheduling action cannot be finalized until your concurrence with the SOW
has been returned to this office. Any delay at this time can incur a delay in the
installation of your programmed facility.
Signed SOW ( "ACCEPTANCE SIGNATURES:" section) may be either FAXED to 651-
636 -2855, e- mailed to cindykal @marconet.com or MAILED to:
Cindy Kalahar
Marco
7003 west lake street, suite 100
St. Louis Park, MN 55426
ACCEPTANCE SIGNATURES: (pre- authorization of project scope and services)
February 2, 2011
Joe Greer Date
Marco Account Manager
e
February 2„ 2011
Eric Cullum Date
Sales Engineer
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at ,
City of Columbia Heights s
Next Steps
Upon receipt of this notice and confirmation of purchase order receipt, Marco will initiate the
following "next steps ":
1. Contact City of Columbia Heights to schedule installation dates and introduce a
Marco Project Manager.
2. Assign trained and certified technical resources following confirmation of scheduled
dates. These resources will ensure successful completion of tasks as detailed in this
SOW.
3. Schedule a Project Kick -off Meeting /Conference call with City of Columbia Heights
and Marco. During this meeting, Marco will introduce the assessment team, work
with City of Columbia Heights to develop a detailed project schedule, set project
milestones and discuss all aspects of this assessment. The Kick -off will provide an
opportunity for Marco and City of Columbia Heights to address any outstanding
questions or areas of concern. In addition, begin work according to this statement of
work and the agreed schedule.
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SOW COMPLETION ACKNOWLEDGEMENT FORM
POST-INSTALLATION ACCEPTANCE:
This area is to be completed AFTER installation:
System tests have been successfully completed and the unit is considered
operational on this
day of , 20_.
Customer's Acceptance Signature Date
Authorized Marco Representative Date
Outstanding Issues / Comments:
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