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HomeMy WebLinkAboutContract 2011 2410 ttotooloot of Work Table of Contents About this Statement of Work 3 Current Situation and Desired Outcomes 3 Description of Services and Deliverables 4 Base System Installation 4 Marco Design Assumptions 4 Marco Training 4 Marco Warranty and Support 4 Schedule of Products 5 Billing 6 Facilities 6 Change Management 6 Terms and Conditions 6 Returns 7 Notice to Proceed 8 ACCEPTANCE SIGNATURES: (pre - authorization of project scope and services) 8 Next Steps 8 SOW COMPLETION ACKNOWLEDGEMENT FORM 9 , ma rcone tom 4460 Page 2 or-co -stoutly-e -stoutly of Work . . About this Statement of Work This Statement of Work (SOW) outlines the products, services, and deliverables that Marco will provide to City of Columbia Heights (hereafter referred to as "City of Columbia Heights "). In addition, this SOW outlines the roles and responsibilities of Marco and City of Columbia Heights during this review and the key dependencies upon which this SOW is based. Marco will work closely with City of Columbia Heights on a consultative basis to optimize the success of the engagement. Any requested changes to this statement of work will be accommodated according to the change management process outlined below. Current Situation and Desired Outcomes City of Columbia Heights has three city owned liquor stores that will be converting from Zayo's managed IP system onto the city owned Mitel 3300 system. The phones will be connected via the City current WAN connection as defined below. Marco provided 3 test phones as a pilot and the phones operated at a satisfactory level. Liquor Store 3: • Connectivity to City Hall: Comcast 20MB • Total Phones: 3 • Need LS /1FB from Telco for 911 • Cisco ATA already on sight. We will use these for the current analog connections needed. If the Cisco ATA is not compatible with the Mitel, we will have to add a ATA device. CCH Responsibilities: • Order LS /1FB's from Qwest for 911. • Setup QOS /Priority over connections to City Hall. Marco Responsibilities: • Data services to connect the remote phones to City Hall via CCH network (Cisco Switches /Routers). • Assistance in number portability. Get numbers from Zayo ported to CCH City Hall 3300. • Work w/ Larry Scott (Manager of Liquor Stores) in selecting which model of phone to install. Customer has standardized on the Mitel 5324 IP phone. wwmrconeLco Page 3 Or-CO Statement of Work Description of Services and Deliverables Outlined in this SOW is a complete description of all services that will be provided by Marco. Marco - certified engineers will perform all work according to established manufacturer implementation procedures and guidelines. Prior to the completion of work, Marco will perform standard test procedures to confirm operability of equipment according to manufacturer - published specifications. Base System Installation Marco will provide installation based in the schedule of equipment in this SOW. An implementation schedule will be delivered to customer at initial kick off meeting. This schedule will provide customer with a timeline and specific details outlining the scope of the project. Marco Design Assumptions As part of every implementation, Marco provides the following services: • Customer kickoff meeting /Project meeting via conference call or on site • Training material development • System acceptance activities For this particular implementation, Marco assumes the following: • Phone placement is included • Departmental design meetings: 1 • On -site post - cutover support hours: up to 4 if needed Marco will also provide project management services for this project, including: • Coordination of all project meetings • Monitoring of project plans and timelines • Management of project action items • Management of the design process, including all design meetings • Development of end -user training approach and materials • Management of cutover and post - cutover support, including the post - cutover punch list Marco Training Marco will provide City of Columbia Heights with the following training classes: • 1 hour, for store 3, for end user training is included Marco Warranty and Support Marco has included warranty for both stores and will be covered under the master support agreement with Marco during the term to October 31S 2014. www,marconet.com 4460 Page 4 rriorco Statement of Work Schedule of Products The proposed schedule of equipment below is the detail of all items included in the solution. This schedule includes all equipment and labor services if applicable. The prices quoted in this document are estimated based upon the information available at the time of this quote. The final billing amount may vary depending on the actual labor hours required to complete the work. Any changes to this statement of work involving extra costs will be implemented only upon written customer authorization and will become an extra charge over and above this quotation. TOP VALUE #3 Qty Description Unit Sell Ext Sell Endpoints 2 Mitel 5324 - 2 Line LCD IP Phone $165.75 $331.50 1 1 IP DECT Stand + 1 Handset $321.75 $321.75 4 IP Power Cord - C7 Power Cord with NA $5.00 $20.00 Plug 2 48VDC Ethernet Power Adapter Universal, $26.00 $52.00 100 -240V 50 -60 Hz - PoE 3300 ICP Software 3 MCD SIP User License $112.50 $337.50 2 MCD User License $72.00 $144.00 2 MCD Device License $40.50 $81.00 Services 8 Phone System Labor $135.00 $1,130.00 PBX /ICP design Phone system set users to train: 3 1 classes, 1 hr /class, max 15 attendees /class Advanced data services labor Support 1 Marco Managed Voice - Additional $284.00 $284.00 Support until 2014 TOTAL PRICE (not including taxes) $2,701.75 www.marconet.com 4460 Page 5 or-CO Statement ot Billing Payment terms are as follows for the total contract of $2,579.05. 50% Upon Equipment Delivery 50% Upon System Acceptance Facilities If applicable, City of Columbia Heights will provide full access to all premises as needed by Marco to perform its responsibilities under this SOW. Any refusal of access shall relieve Marco of its performance obligations and the assessment schedule shall be revised to reflect the delay. City of Columbia Heights will also provide a suitable work area for Marco personnel, and will provide remote high -speed Internet access to the voice network during the entire phase of implementation. Marco will work with the carrier of choice on any line changes that City of Columbia Heights requires at the time of installation of a new system. City of Columbia Heights accepts any and all charges from the carrier for these changes. Marco requires a minimum two week window upon confirmation of installation of new facilities to schedule the implementation of the new system. Change Management Marco will review changes to this statement of work that are requested by City of Columbia Heights. As part of this review, Marco will prepare a Change Order that documents the requested change and, if applicable, any impact on the implementation schedule and pricing. Marco will incorporate the change into the project schedule and scope of work upon receipt of the City of Columbia Heights- signed Change Order. Changes requested can affect the implementation schedule and services price quoted. As a result, Marco will not implement any change without a Change Order authorized by City of Columbia Heights and accepted by Marco. Change & Addition Pricing Any changes or additions to this Statement of Work, requested by City of Columbia Heights, will be priced according to our prevailing rate or, if requested by City of Columbia Heights, separately quoted before the change or addition is made. Terms and Conditions This Statement of Work (SOW) is subject to the terms and conditions of the Marco Product and Services Agreement dated, executed by and between City of Columbia Heights and Marco. This Statement of Work (SOW) is subject to the following terms and conditions: Marco shall not be responsible for any delays that result from incomplete or inaccurate information supplied by City of Columbia Heights. www.arcnet.com 4460 Page 6 morco Statement of Work Any work performed by Marco that is not listed in this scope of work or which is required to assist City of Columbia Heights with the completion of this project will be subject to the change management process described above. Marco shall not be responsible for any failure of equipment or network service resulting from any City of Columbia Heights - supplied equipment. In no event will Marco be liable for any damages caused by City of Columbia Heights's failure to perform its responsibilities. Marco will work with the telephone vendors in ordering and installation of service, but will not be responsible for delays or discrepancies of those vendors. etu rns Pre - authorization is required for all returns. If you are not satisfied with your purchase, please follow the guidelines below to request approval for a return. Product(s) must be returned to Marco within 15 calendar days of purchase date provided the following criteria are met: 1. Product(s) must be in resalable condition and not damaged. Product(s) must be complete and in manufacturer's original packaging, with no visible damage (i.e., rips, tears, compressions, holes or dents). All seals and packaging tape of manufacturers packaging must be unbroken. There must be no markings or writing on manufacturer's packaging. There must be no stickers, other than the shipping label, on manufacturer's packaging. Product(s) found not to be in resalable condition will be subject to a restocking fee and /or denial of credit. 2. Special or custom orders are non - returnable. 3. Product(s) may be subject to restocking fees. 4. Product(s) that have been installed will be individually reviewed and may be subject to restocking fees, a refusal of return, no credit for the installation and delivery charges, and /or added fees for pick up. 5. Please request your Marco RMA by one of the following: • Website: www.marconet.com (online services) • Email: returns(@marconet.com • Phone: 1.800.892.8548 (ask for Returns Department) www.marconet.com 4460 Page 7 nleirco ' $t to ient of Work Notice to Proceed Execution of this Statement of Work (SOW) by City of Columbia Heights shall constitute notice to Marco to proceed with the project described in this SOW. NOTE: Scheduling action cannot be finalized until your concurrence with the SOW has been returned to this office. Any delay at this time can incur a delay in the installation of your programmed facility. Signed SOW ("ACCEPTANCE SIGNATURES:" section) may be either FAXED to 651- 636 -2855, e- mailed to cindykal @marconet.com or MAILED to: Cindy Kalahar Marco 7003 west lake street, suite 100 St. Louis Park, MN 55426 ACCEPTANCE SIGNATURES: (pre authorization of project scope and services) January 31, 2011 Joe Greer Date Marco Account Manager January 31, 2011 Rick Stulac Date Converged echnologies anager /// /111 - - '4 Da ii City of Columbia Heights 2 Next Steps Upon receipt of this notice and confirmation of purchase order receipt, Marco will initiate the following "next steps ": 1. Contact City of Columbia Heights to schedule installation dates and introduce a Marco Project Manager. 2. Assign trained and certified technical resources following confirmation of scheduled dates. These resources will ensure successful completion of tasks as detailed in this SOW. 3. Schedule a Project Kick -off Meeting /Conference call with City of Columbia Heights and Marco. During this meeting, Marco will introduce the assessment team, work with City of Columbia Heights to develop a detailed project schedule, set project milestones and discuss all aspects of this assessment. The Kick -off will provide an opportunity for Marco and City of Columbia Heights to address any outstanding questions or areas of concern. In addition, begin work according to this statement of work and the agreed schedule. www.marconet.com 4460 Page 8 rilare0 'Statement-of Work SOW COMPLETION ACKNOWLEDGEMENT FORM POST-INSTALLATION ACCEPTA: This area is to be completed AFTER installation: System tests have been successfully completed and the unit is considered operational on this day of , 20 . Customer's Acceptance Signature Date Authorized Marco Representative Date Outstanding Issues / Comments: www.marconet.com 4460 Page 9 `