Loading...
HomeMy WebLinkAboutTelephone System. - _ =~. _.4~ 3; :`A'. ~~~v Client Contact: ]eff Hanson Company Name: City of Columbia Heights Address: 590 NE 40th Ave, Columbia Heights, MIV 55421 Phone: 763-706-3600 Email: ]eff.Hanson@ci.columbia- lieights.mn.us Customer Number: CO78 • Date: ]uly 21, 2009 -.. -. o Contact: Randy Lindstedt Phone: 651-364-6100 Email: randy)@marconet.com Project Number: RML3138-PH r Table of Contents About this Statement of Work .......................................:..............................................3 Description of Services and Deliverables .......................................................................3 Base System Installation .......................................................................................3 Schedule of Products ..................................................................................................4 Billing .......................................................................................................................6 Facilities ....................................................................................................................6 Change Management ..................................................................................................6 Terms and Conditions .................................................................................................6 Notice to Proceed .......................................................................................................8 ACCEPTANCE SIGNATURES~"~~re-authorization of project scope and services) ..................8 Next Steps ................................................................................................................8 SOW COMPLETION ACKNOWLEDGEMENT FORM .............................................................9 Bronze Support Agreement Terms & Conditions ...........................................................10 www.marconet.com Page 2 mC~~~~`~J~ RML3138-PH ;, Ab®aat this State~aent of Woric This Statement of Work (SOW) outlines the products (if applicable), services, and deliverables that Marco will provide to City of Columbia Heights (hereafter referred to as "City of Columbia Heights"). In addition, this SOW outlines the roles and responsibilities of Marco and City of Columbia Heights during this review and the key dependencies upon which this SOW is based. Marco will work closely with City of Columbia Heights on a consultative basis to optimize the success of the engagement. Any requested changes to this statement of work will be accommodated according to the change management process outlined below. Description of Services and Deliverables Outlined in this SOW is.a complete description of all services that will be provided by Marco. Marco-certified engineers will perform all work according to established manufacturer implementation procedures and guidelines. Prior to the completion of work, Marco will perform standard test procedures to confirm operability of equipment according to manufacturer-published specifications. Base System Installation Marco will -provide installation based in the schedule of equipment in this SOW.. An implementation schedule will be delivered to customer at initial kick off meeting. This schedule will provide customer with a timeline and specific details outlining the scope of the project. Marco agrees that performance shall be in accordance with the terms of the laws of the State of Minnesota, the Request for Proposal dated June 10, 2009, the response to the Request for Proposal submitted by Marco each of which documents are hereby incorporated into the agreement by specific reference and the terms and provisions thereof are and constitute a part of the agreement as if attached hereto or fully set forth herein. In the event of a discrepancy between this contract, contract addendum, and the aforementioned documents, the terms and provisions of the RFP and this addendum shall control. www.marconet.com Page 3 ~~~~~ RML3138-PH SchecB~ule ®f Pir®~9ucts The proposed schedule of equipment below is the detail of all items included in the solution. This schedule includes all equipment and labor services if applicable. Any changes to this statement of work involving extra costs will be implemented only upon written customer authorization and will become an extra charge over and above this quotation. C~(t ,, Part Number Description DNIC Sets 2 9132-200-202-NA 4~8 Button PKM dark grey 3300 ICP Flardware 1 52002291 SX-200 ML/EL To 3300 Migration Pkg 3300 ICP Software 6 52001151 3300 - IP Phone License 1 54003537 3300 Software Assurance: 4 Years for 64 Devices SX-200 I•Bardware 1 52001551 SX-200 Peripheral Node BCC3-Dark Gray 120V IP Applications 1 54004165 MAS Multi-App Base(Full) for 3300 SWA:4Y 1 54004583 Series X package 1 54004512 MAS Base~Software for 3300ICP 6 54003991 MAS NPUM Mailbox & CaIIDir Up (50 User) Mitel Miscellaneous Equipment 3 9109-117-001- SX-200 Bay Control Card III NAR Miscellaneous 4 9109-012-001- Mitel SX-200 Refurb DNI Card 12-ct. NAR 1 9109-110-001- Mitel SX-200 Refurb ONS Card 12-ct. NAR 3 KX-TG6411-T Panasconic DECT Cordless Phone 2 2200-16000-001 Polycom Soundstation2 1 Rebate SX200 to 3300 Rebate 41 9132-025-200- Mitel Superset 4025 Dark Gray NAR 1 HPSERVER Voice Mail MAS Server www.marconet.com Page 4 rr1~~C RML3138-PH Qty Part Number ~ Description 1 J8699A HP ProCurve Switch 5406z1-48G w/Lifetime Warranty0 1 J8705A HP ProCurve Switch zl 20-Port 10/100/1000 + 4- Port Mini-GBIC Module 1 ]8702A ~ HP ProCurve Switch zl 24-Port 10/100/1000 PoE Module 1 ]8712A HP ProCurve Switch zl 875W Power Supply 8 ]9358A HP ProCurve MSM422 US Access Point w/Lifetime Warrantyo 2 ]4859C HP ProCurve Gigabit-LX-LC Mini-GBIC 2 ]4858C HP ProCurve Gigabit-SX-LC Mini-GBIC 1 SUA3000XL APC 3000 Smart UPS 100 C66K-14 Cat6 Patch Cable 4 LL10-03 3M FO MM Fiber Patch 4 LLSM-03 3M FO SM Fiber Patch 1 30130-719 Chatsworth HCM 1 SUA48XLBP- APC Battery Pack 1 MDF MDF materials Discounts 1 ~ System Discount TOTAL PRICE (not including taxes) $63,606.00 NOTE: Marco will provide 4 hours of System Adrrninistration training per year during the extended warranty period www.marconet.com Page 5 rYlClr~ RML3138-PH filling Payment terms are as follows: 25% Down Payment with signed SOW 50% Upon Equipment Delivery 25% Upon System Acceptance Facilities If applicable, City of Columbia Heights will provide full access to all premises as needed by Marco to perform its responsibilities under this SOW. Any refusal of access shall relieve Marco of its performance obligations and the assessment schedule shall be revised to reflect the delay. City of Columbia Heights will also provide a suitable work area for Marco personnel, and will provide remote high-speed Internet access to the voice network during the entire phase of implementation. Marco will work with the carrier of choice on any line changes that City of Columbia Heights requires at the time of installation of a new system. City of Columbia Heights accepts any and all charges from the carrier for these changes. Marco requires a minimum two week window upon confirmation of installation of new facilities to schedule the implementation of the new system. CFaange I~lanageovaent Marco will review changes to this statement of work that are requested by City of Columbia Heights. As part of this review, Marco will prepare a Change Order that documents the requested change and, if applicable, any impact on the implementation schedule and pricing. Marco will incorporate the change into the project schedule and scope of work upon receipt of the City of Columbia Heights-signed Change Order. Changes requested can affect the implementation schedule and services price quoted.. As a result, Marco will not implement any change without a Change Order authorized by City of Columbia Heights and accepted by Marco. Change & Addition Pricing Any changes or additions to this Statement of Work, requested by City of Columbia Heights, will be priced according to our prevailing rate or, if requested by City of Columbia Heights, separately quoted before the change or addition is made. Terms and Conditions This Statement of Work (SOW) is subject to the terms and conditions of the Marco Product and Services Agreement dated ,executed by and between City of Columbia Heights and Marco. This Statement of Work (SOW) is subject to the following terms and conditions: www.marconet.com Page 6 ~~r~ .K.,,:~-.:.~ RML3138-PH Marco shall not be responsible for any delays that result from incomplete or inaccurate information supplied by City of Columbia Heights. Any work performed by Marco that is not listed in this scope of work or which is required to assist City of Columbia Heights with the completion of this project will be subject to the change management process described above. Marco shall not be responsible for any failure of equipment or network service resulting from any City of Columbia Heights-supplied equipment. In no event will Marco be liable for any damages caused by City of Columbia Heights's failure to perform its responsibilities. Marco will work with the telephone vendors in ordering and installation of service, but will not be responsible for delays or discrepancies of those vendors. www.marconet.com Page 7 ~~~(~`J' RML3138-PH ~~ N®tice t0 Pr®ceed Execution of this Statement of Work (SOW) by City of Columbia Heights shall constitute notice to Marco to proceed with the project described in this SOW. NOTE: Scheduling action cannot be finalized until your concurrence with the SOW has been returned to this office. Any delay at this time can incur a delay in the installation of your programmed facility. Signed SOW (~~ACCEPTANCE SIGNATURES:" section) may be either FAXED to 651- 636-2855, e-mailed to cindykal~marconet.com or MAILED to: Cindy Kalahar Marco 953 Westgate Dr. Suite 101 St Paul, MN 55114-1081 ACCEPTANCE SYGNATURES: (pre-authorization of project scope and services) 4 '`~`~ ~`^"~ ~T" ` ]ul 21 2009 Randy Lindstedt Date M rco Account Manager !~+ ~~'""""~ ]ul 21 2009 Rick Stulac Date Conversed Technologies Manacter City of Columbia Heights Next Steps Upon receipt of this notice and confirmation of purchase order receipt, Marco will initiate the following "next steps": 1. Contact City of Columbia Heights to schedule installation dates and introduce a Marco Project Manager (if applicable). 2. Assign trained and certified technical resources following confirmation of scheduled dates. These resources will ensure successful completion of tasks as detailed in this SOW. 3. Schedule a Project Kick-off Meeting/Conference call with City of Columbia Heights and Marco. During this meeting, Marco will introduce the assessment team, work with City of Columbia Heights to develop a detailed project schedule, set project milestones and discuss ali aspects of this assessment. The Kick-off will provide an opportunity for Marco and City of Columbia Heights to address any outstanding questions or areas of concern. In addition, begin work according to this statement of work and the agreed schedule. www.marconet.com Page 8 1~C11rC~ RML3138-PH Z I ~ SOW COMPLETIOGV ACKIVOWLE®GEMEIVT FORM COST-a~s~ALLATa®n~ AccEP~A~vcE: 4'his area is to be completed AF'~ER installation: System tests have been successfully completed and the unit is considered operational on this day of , 20_. Customer's Acceptance Signature Date Authorized Marco Representative Date ®utstanding Issues /Comments: ,.. www.marconet.com Page 9 1'YlC1~~,~.~ RML3138-PH E6ve Year Parts Agreement Terms & Condotaons Marco agrees to provide support service as required at the installation address specified above on the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. The Package includes: 1. Excludes telephones, HP data, servers and on site labor. 2. Includes all hardware on Mitel as listed in the attached equipment list in the SOW. 3. Emergency spare parts available within 24 hours. 4. Customer must remain on a labor support plan through Marco. 5. This.warranty is non-transferable Terms, Conditions, and Definitions: For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either party. If canceled, 80% of any unused. portion will be credited to the customer. Emeraencv Response Time - 2 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following: 1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom calls, 5) Attendant console inoperative. Non-Emeraencv Response Time -Within 24 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. Anon- emergency is defined as a minor malfunction consisting of any failure other than an emergency described above. Coverage Times: Emergency - 7 days a week, 24 hours a day. Non-emergency -Regular business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are considered emergency service hours. www.marconet.com Page 10 ~~r~::S RML3138-PH