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Client Contact: ]eff Hanson
Company Name: City of Columbia Heights
Address: 590 NE 40th Ave, Columbia Heights,
MIV 55421
Phone: 763-706-3600
Email: ]eff.Hanson@ci.columbia-
lieights.mn.us
Customer Number: CO78 •
Date: ]uly 21, 2009
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Contact: Randy Lindstedt
Phone: 651-364-6100
Email: randy)@marconet.com
Project Number: RML3138-PH
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Table of Contents
About this Statement of Work .......................................:..............................................3
Description of Services and Deliverables .......................................................................3
Base System Installation .......................................................................................3
Schedule of Products ..................................................................................................4
Billing .......................................................................................................................6
Facilities ....................................................................................................................6
Change Management ..................................................................................................6
Terms and Conditions .................................................................................................6
Notice to Proceed .......................................................................................................8
ACCEPTANCE SIGNATURES~"~~re-authorization of project scope and services) ..................8
Next Steps ................................................................................................................8
SOW COMPLETION ACKNOWLEDGEMENT FORM .............................................................9
Bronze Support Agreement Terms & Conditions ...........................................................10
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Ab®aat this State~aent of Woric
This Statement of Work (SOW) outlines the products (if applicable), services, and
deliverables that Marco will provide to City of Columbia Heights (hereafter referred to as
"City of Columbia Heights"). In addition, this SOW outlines the roles and responsibilities of
Marco and City of Columbia Heights during this review and the key dependencies upon
which this SOW is based.
Marco will work closely with City of Columbia Heights on a consultative basis to optimize the
success of the engagement. Any requested changes to this statement of work will be
accommodated according to the change management process outlined below.
Description of Services and Deliverables
Outlined in this SOW is.a complete description of all services that will be provided by Marco.
Marco-certified engineers will perform all work according to established manufacturer
implementation procedures and guidelines. Prior to the completion of work, Marco will
perform standard test procedures to confirm operability of equipment according to
manufacturer-published specifications.
Base System Installation
Marco will -provide installation based in the schedule of equipment in this SOW.. An
implementation schedule will be delivered to customer at initial kick off meeting. This
schedule will provide customer with a timeline and specific details outlining the scope of the
project. Marco agrees that performance shall be in accordance with the terms of the laws of
the State of Minnesota, the Request for Proposal dated June 10, 2009, the response to the
Request for Proposal submitted by Marco each of which documents are hereby incorporated
into the agreement by specific reference and the terms and provisions thereof are and
constitute a part of the agreement as if attached hereto or fully set forth herein. In the
event of a discrepancy between this contract, contract addendum, and the aforementioned
documents, the terms and provisions of the RFP and this addendum shall control.
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SchecB~ule ®f Pir®~9ucts
The proposed schedule of equipment below is the detail of all items included in the solution.
This schedule includes all equipment and labor services if applicable.
Any changes to this statement of work involving extra costs will be implemented only upon
written customer authorization and will become an extra charge over and above this
quotation.
C~(t ,, Part Number Description
DNIC Sets
2 9132-200-202-NA 4~8 Button PKM dark grey
3300 ICP Flardware
1 52002291 SX-200 ML/EL To 3300 Migration Pkg
3300 ICP Software
6 52001151 3300 - IP Phone License
1 54003537 3300 Software Assurance: 4 Years for 64 Devices
SX-200 I•Bardware
1 52001551 SX-200 Peripheral Node BCC3-Dark Gray 120V
IP Applications
1 54004165 MAS Multi-App Base(Full) for 3300 SWA:4Y
1 54004583 Series X package
1 54004512 MAS Base~Software for 3300ICP
6 54003991 MAS NPUM Mailbox & CaIIDir Up (50 User)
Mitel Miscellaneous Equipment
3 9109-117-001- SX-200 Bay Control Card III
NAR
Miscellaneous
4 9109-012-001- Mitel SX-200 Refurb DNI Card 12-ct.
NAR
1 9109-110-001- Mitel SX-200 Refurb ONS Card 12-ct.
NAR
3 KX-TG6411-T Panasconic DECT Cordless Phone
2 2200-16000-001 Polycom Soundstation2
1 Rebate SX200 to 3300 Rebate
41 9132-025-200- Mitel Superset 4025 Dark Gray
NAR
1 HPSERVER Voice Mail MAS Server
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Qty Part Number ~ Description
1 J8699A HP ProCurve Switch 5406z1-48G w/Lifetime
Warranty0
1 J8705A HP ProCurve Switch zl 20-Port 10/100/1000 + 4-
Port Mini-GBIC Module
1 ]8702A ~ HP ProCurve Switch zl 24-Port 10/100/1000 PoE
Module
1 ]8712A HP ProCurve Switch zl 875W Power Supply
8 ]9358A HP ProCurve MSM422 US Access Point w/Lifetime
Warrantyo
2 ]4859C HP ProCurve Gigabit-LX-LC Mini-GBIC
2 ]4858C HP ProCurve Gigabit-SX-LC Mini-GBIC
1 SUA3000XL APC 3000 Smart UPS
100 C66K-14 Cat6 Patch Cable
4 LL10-03 3M FO MM Fiber Patch
4 LLSM-03 3M FO SM Fiber Patch
1 30130-719 Chatsworth HCM
1 SUA48XLBP- APC Battery Pack
1 MDF MDF materials
Discounts
1 ~ System Discount
TOTAL PRICE (not including taxes) $63,606.00
NOTE: Marco will provide 4 hours of System
Adrrninistration training per year during the
extended warranty period
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filling
Payment terms are as follows:
25% Down Payment with signed SOW
50% Upon Equipment Delivery
25% Upon System Acceptance
Facilities
If applicable, City of Columbia Heights will provide full access to all premises as needed by
Marco to perform its responsibilities under this SOW. Any refusal of access shall relieve
Marco of its performance obligations and the assessment schedule shall be revised to reflect
the delay. City of Columbia Heights will also provide a suitable work area for Marco
personnel, and will provide remote high-speed Internet access to the voice network during
the entire phase of implementation.
Marco will work with the carrier of choice on any line changes that City of Columbia Heights
requires at the time of installation of a new system. City of Columbia Heights accepts any
and all charges from the carrier for these changes. Marco requires a minimum two week
window upon confirmation of installation of new facilities to schedule the implementation of
the new system.
CFaange I~lanageovaent
Marco will review changes to this statement of work that are requested by City of Columbia
Heights. As part of this review, Marco will prepare a Change Order that documents the
requested change and, if applicable, any impact on the implementation schedule and
pricing.
Marco will incorporate the change into the project schedule and scope of work upon receipt
of the City of Columbia Heights-signed Change Order. Changes requested can affect the
implementation schedule and services price quoted.. As a result, Marco will not implement
any change without a Change Order authorized by City of Columbia Heights and accepted
by Marco.
Change & Addition Pricing
Any changes or additions to this Statement of Work, requested by City of Columbia Heights,
will be priced according to our prevailing rate or, if requested by City of Columbia Heights,
separately quoted before the change or addition is made.
Terms and Conditions
This Statement of Work (SOW) is subject to the terms and conditions of the Marco Product
and Services Agreement dated ,executed by and between City of Columbia Heights and
Marco. This Statement of Work (SOW) is subject to the following terms and conditions:
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Marco shall not be responsible for any delays that result from incomplete or inaccurate
information supplied by City of Columbia Heights.
Any work performed by Marco that is not listed in this scope of work or which is required to
assist City of Columbia Heights with the completion of this project will be subject to the
change management process described above.
Marco shall not be responsible for any failure of equipment or network service resulting from
any City of Columbia Heights-supplied equipment. In no event will Marco be liable for any
damages caused by City of Columbia Heights's failure to perform its responsibilities. Marco
will work with the telephone vendors in ordering and installation of service, but will not be
responsible for delays or discrepancies of those vendors.
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N®tice t0 Pr®ceed
Execution of this Statement of Work (SOW) by City of Columbia Heights shall constitute
notice to Marco to proceed with the project described in this SOW.
NOTE: Scheduling action cannot be finalized until your concurrence with the SOW
has been returned to this office. Any delay at this time can incur a delay in the
installation of your programmed facility.
Signed SOW (~~ACCEPTANCE SIGNATURES:" section) may be either FAXED to 651-
636-2855, e-mailed to cindykal~marconet.com or MAILED to:
Cindy Kalahar
Marco
953 Westgate Dr. Suite 101
St Paul, MN 55114-1081
ACCEPTANCE SYGNATURES: (pre-authorization of project scope and services)
4 '`~`~ ~`^"~ ~T" ` ]ul 21 2009
Randy Lindstedt Date
M rco Account Manager
!~+ ~~'""""~
]ul 21 2009
Rick Stulac Date
Conversed Technologies Manacter
City of Columbia Heights
Next Steps
Upon receipt of this notice and confirmation of purchase order receipt, Marco will initiate the
following "next steps":
1. Contact City of Columbia Heights to schedule installation dates and introduce a
Marco Project Manager (if applicable).
2. Assign trained and certified technical resources following confirmation of scheduled
dates. These resources will ensure successful completion of tasks as detailed in this
SOW.
3. Schedule a Project Kick-off Meeting/Conference call with City of Columbia Heights
and Marco. During this meeting, Marco will introduce the assessment team, work
with City of Columbia Heights to develop a detailed project schedule, set project
milestones and discuss ali aspects of this assessment. The Kick-off will provide an
opportunity for Marco and City of Columbia Heights to address any outstanding
questions or areas of concern. In addition, begin work according to this statement of
work and the agreed schedule.
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SOW COMPLETIOGV ACKIVOWLE®GEMEIVT FORM
COST-a~s~ALLATa®n~ AccEP~A~vcE:
4'his area is to be completed AF'~ER installation:
System tests have been successfully completed and the unit is considered
operational on this
day of , 20_.
Customer's Acceptance Signature Date
Authorized Marco Representative Date
®utstanding Issues /Comments:
,..
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E6ve Year Parts Agreement Terms & Condotaons
Marco agrees to provide support service as required at the installation address specified
above on the equipment listed. All charges specified are those currently in effect and are
subject to change only at the time of annual renewal. If the charges are increased, the
customer may, as of the effective date of such increase, terminate this Agreement by
written notice to Marco. Otherwise the new charges shall become effective upon the date
specified in the renewal notice.
The Package includes:
1. Excludes telephones, HP data, servers and on site labor.
2. Includes all hardware on Mitel as listed in the attached equipment list in the SOW.
3. Emergency spare parts available within 24 hours.
4. Customer must remain on a labor support plan through Marco.
5. This.warranty is non-transferable
Terms, Conditions, and Definitions: For service as specified on the equipment listed, the
undersigned agrees to pay in advance the total amount due Marco, in accordance with the
terms specified. Marco reserves the right to delay service if your regular account is
delinquent.
The undersigned represents that they are the Owner of the equipment or that they have the
Owner's authority to enter into this Agreement.
This Agreement is subject to acceptance by Marco. It takes effect on the beginning date,
continues in effect for this specified period, and will remain in force thereafter; with
automatic renewal at the prevailing rates, until canceled in writing by either party. If
canceled, 80% of any unused. portion will be credited to the customer.
Emeraencv Response Time - 2 Hours: Response time is measured from the time the
customer places a service call to the time a technician responds by telephone. Technician
then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined
as a major malfunction consisting of one or more of the following: 1) No incoming or
outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative,
4) No intercom calls, 5) Attendant console inoperative.
Non-Emeraencv Response Time -Within 24 Hours: Response time is measured from
the time the customer places a service call to the time a technician responds by telephone.
Technician then resolves problem either by remote dial-in access or on-site. Anon-
emergency is defined as a minor malfunction consisting of any failure other than an
emergency described above.
Coverage Times: Emergency - 7 days a week, 24 hours a day. Non-emergency -Regular
business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding
national holidays observed by Marco. Remaining hours are considered emergency service
hours.
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