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HomeMy WebLinkAboutCH3-09-4 Flooring Carpet ~ f 5 940 Apollo Road October 1, 2009 Warranty Job No.: 102147 Job Name: COLUMBIA HEIGHTS PUBLIC SAFETY CENTER 825 41 ST AVENUE NORTHEST COLUMBIA HEIGHTS, MN 55421 Client: CITY OF COLUMBIA HEIGHTS 590 40TH AVENUE NORTHEAST COLUMBIA HEIGHTS, MN 55421 Phone: (763) 706-3678- Fax: (763) 706-3671- Substantial Completion Date: 9/21 /2009 Gentlemen: Commercial Flooring Services, LLC hereby warrants and guarantees the above referenced project to be free from defects in the materials and workmanship for a period of ONE YEAR from the date ~~ Substantial Completion. The installation is warranted by Commercial Flooring Services, LLC and materials are warranted by the manufacturer. All warranty calls should be directed to: Name: Commercial Flooring Services, LLC ~~ Richard Battis Vice President Suite 110 Eagan , MN 55121 Commercial i~n~e. (651)681-8100 Flooring Serviees i:eX : (651)681-1385 Address: 940 Apollo Road, Suite 110 Eagan, MN 55121 Phone: (651) 681-8100 Fax: (651) 681-1385 1 GVI/2009 6621 Page l of 1 Y C~ ~ 3- o q ~ ~ - Ca r~e.~- ~` : i •' '~ :mss: K~:~ia+:`:'. ~: e ` ~.-..'.. _ .a '.~. , ~; F :~ ~.;'%[F~.,fr:.~ ~ ~...... a:.'a:~ 1, a: ' Ala: ~`--" ~r~..r. r' ~3ic ~.x~iK~. • ~~- if • h `~.. }FtGF~<~:fic! : ..g7.''~ :-~i[•?~.. ::s:a.;,~S• S•S'3 . i. P~.'.~r.~t ~r~,'- _'~_- 'f Y.i#L:}-~.y~~YYpp~u~~~~.~.a~. ..~s-.t~':x~ y. CU St<t.'rt }~'~.~i UltraSet Modular Warranty This limited warranty applies only to purchasers of DURKAN MODULAR, MOHAWK MODULAR, AND BIGELOW MODULAR carpets by The Mohawk Group carpet for indoor commercial installations. This warranty applies only to those products specifically designated by The Mohawk Group in writing. _ _ _ Th_e use of Mohawk branded adhesives are required to ensure optimum results and are the only approved adhesives that Mohawk Industries will warrant. Failure to use Mohawk '-" - ~- ~- ~~ -' branded adhesives will result in warranties being null and void. Provided the designated carpet has been properly installed and maintained in the specified commercial location in strict accordance with The Mohawk Group's instructions and pro- ceduresand Owner meets its obligations hereunder, including the use of The Mohawk Group's adhesives, The Mohawk Group (subject to the following limitations and remedies) warrants to Owner the following: I. Items Under Warranty: 1. WEAR-The Mohawk Group warrants that the carpet modules will not wear more than 10% of their surface pile weight from abrasive wear for the life of the carpet" By abrasive wear is meant fiber loss from the carpet module through normal abrasion, not crushing or flattening of the carpet pile in any area, nor staining, soiling, fading, or change in carpet module appearance, nor fiber loss due to abnormal usage of the carpet module. 2. STATIC PROTECTION-The Mohawk Group warrants the carpet modules will not give static discharges in excess of 3.5 KV when tested under AATCC Test Method #1341979 for the life of the carpet. 3. EDGE RAVEL-The Mohawk Group warrants that the carpet will not have continuous ends coming out at lengthwise seams for the life of the carpet. 4. ZIPPERING-The Mohawk Group warrants that the carpet modules will not zipper or develop continuous "pile yarn runners" for the life of the carpet. 5. DELAMINATION-The Mohawk Group warrants that the secondary backing will not delaminate for the life of the carpet. Chair pads are not required for this warranty but are recommended for maximum appearance retention. 6. DIMENSIONAL STABILITY-The Mohawk Group warrants that the carpet modules will not lose their dimensional stability (i.e., shrink, grow, cup, dome or dish) for the life of the carpet due to normal variations in atmospheric changes (temperature and/or humidity). • 7. IMPERVIOUS TO LIQUIDS-The Mohawk Group warrants that the carpet will not lose its usable properties for the life of the carpet due to damage from liquids from normal com- , martial activities, which include but are not limited to such occurrences as spills, Mohawk approved cleaning methods, etc. © The Mohawk Group Exclusive to Durkan Commercial, Mohawk Commercial, and Bigelow Commercial. UltraSet Modular Warranty II. Limitations-This Warranty Does Not Include: 1. Disfigurement or damage caused by abnormal use or any damage to the carpet not arising out of defect in the carpet. For example, the warranty does not cover tears, burns, pulls, cuts, installation on stairs, damage resulting from improper cleaning agents or methods, • _- .. -• -or-damage-in transit--- ---- -- - - - -- -• - --- •- --- -- -• - - - - -..._... 2. Abuse by any athletic equipment such as roller skates, ski boots, or golf shoes. 3. Differential fading from light exposure, shading, pile crush, dye lot differences, or soiling. 4. Any condition that would have been visible upon inspection prior to installation. 5. Any condition resulting from other than ordinary wear, or from any use for which the product was not designed. III. Obligations Of Owner: 1. Owner must submit notice of all claims under this warranty to The Mohawk Group within the specified warranty period. 2. Claims must be submitted in writing and delivered to: The Mohawk Group Attention: Claims Dept. 443 Nathaniel Drive East Dublin, Georgia 31021 3. All areas in which carpet is to be replaced under the terms of this warranty must be cleared of all equipment, furnishings, partitions, and the like that have been installed over the carpet subsequent to the original carpet installation, at Owner's expense. IV. Warranty Remedies: 1. After receipt of proper written notice of claim, The Mohawk Group will designate a representative to inspect the carpet with Owner's representative and The Mohawk Group will meet all warranty obligations. 2. Subject to any monetary adjustment as may be agreed upon in writing by The Mohawk Group, and subject to the above warranty limitations and Owner obligations, The Mohawk Group shall repair or, in its sole discretion, replace any carpet sold by it containing a defect covered by the above MODULAR warranty, at no expense to Owner. 3. Any replacement will be made with a comparable product selected by The Mohawk Group from the then-current Mohawk Group running line. However, The Mohawk Group's obliga- tion shall not include the reimbursing of any indirect costs or incidental or consequential damages, however incurred. By way of example and not limitation, damages arising from the interruption of use of the spaces affected, or expenses in removing furniture from the affected area, shall not be included in its obligation. ©The Mohawk Group Exclusive to Durkan Commercial, Mohawk Commercial, and Bigelow Commercial. UltraSet Modular Warranty 4 The remedies provided in connection with the MODULAR warranty are expressly in lieu of any other remedies provided under any other express or implied warranty, INCLUDING ANY WARRANTY BY MODEL OR SAMPLE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, and of any other obligation on the part of The Mohawk Group. This warranty supersedes any additional or inconsistent warranty(ies) set by the __._ .. _. _ _ _ _ _dealer,.Owner,_or_any_third_party._In no_event_shall_T.he_Mohawk_Group_be_liable for_any. _ ___ _ _ _ _ _ _ ... incidental or consequential damages. No modification of this warranty shall be effective unless in writing and signed by a representative of The Mohawk Group authorized to do so. P/ease Note: Some states do not allow the exclusion or limitation of incidental or conse- quential damages or limitations on how long an implied warranty lasts. The above limita- tion or exclusion may not apply to you. You have legal rights under this warranty. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Except for these rights, the remedies provided under this warranty state the limits of The Mohawk Group responsibilities. V. Mediation/Arbitration: If a dispute arises out of or relates to this warranty, or the breach thereof, and if said dispute cannot be settled through direct discussions, the parties agree to first endeavor to settle the dispute in an amicable manner by mediation administered by the American Arbitration Association under its Commercial Mediation Rules in Atlanta, Georgia before resorting to arbitration. Thereafter, any unresolved controversy or claim arising out of or relating to this warranty, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in Atlanta, Georgia and in accordance with its Commercial Arbitration Rules, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. 2. Neither party nor the arbitrator(s) may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. 3. The arbitrator(s) shall be appointed as provided in the American Arbitration Association Commercial Arbitration Rules. 4. In rendering the award, the arbitrator(s) shall determine the rights and obligations of the parties according to the substantive and procedural laws of the State of Georgia. * For the life of the carpet is defined by The Mohawk Group to be the lifetime of the original carpet for the particular installation. This warranty is not transferable. 4/07 ©The Mohawk Group MG013 SLT0001430 (~ I~ 3-0 ~ -~ C'.a r p~,~ Ten Year Stain Warranty This limited warranty applies only to purchasers of The Mohawk Group carpet for indoor commercial installations. This warranty applies only to those products specifically designated by The Mohawk Group in writing. This warranty is void if the carpet is installed for residential use. The use of Mohawk branded adhesives are required to'ensure optimum results and are the only approved adhesives that Mohawk Industries will warrant. Failure to use Mohawk branded adhesives will result in warranties being null and void. Provided the designated carpet has been properly installed and maintained in the specified commercial location in strict accordance with The Mohawk Group's instructions and procedures and Owner meets its obligations hereunder, including the use of The Mohawk Group's adhesives, The Mohawk Group (subject to the following limitations and remedies) warrants to Owner the following: I. Limited Stain Warranty: 1. The Mohawk Group warrants that, for 10 years from the date of first installation, the designated carpet when installed and maintained as recommended by The Mohawk Group will resist permanent stains caused by spills of all conventional acid based substances, subject to the Limitations set forth in Section II. 2. This is not a cleaning contract. In order to make a claim under this warranty, the owner must have attempted to remove the stain within three (3) working days after occurrence of the spill, using only those cleaning agents and procedures recommended by The Mohawk Group, and must notify The Mohawk Group immediately if stain removal is not successful. Forapproved cleaning agents and removal procedures, maintenance recommendations and other information, refer to The Mohawk Group's Commercial Carpet Care Manual. 3. In addition, the owner must furnish to The Mohawk Group the original proof of purchase and non-returnable samples of the carpet for testing, and must permit a Mohawk Group Representative or agent representing The Mohawk Group, access to the installed carpet in order to attempt to remove the stain. If, in testing and analysis performed by The Mohawk Group, and subject to the other limitations set forth herein, the tested carpet or the cleaned area is found to have a rating of less than 4 under the AATCC Gray Scale for Evaluation Change in Color, The Mohawk Group will pay for the attempted removal of the stain and replace the original carpet in the affected area up to 100 times the size of the stain, free of charge. No charges for floor preparation or for movement or replacement of equipment, furnishings, partitions, etc., will be allowed. At The Mohawk Group's option, it will refund to the owner the original purchase price of the carpet in the affected area, up to 100 times the size of the stain. If the stain is removed using The Mohawk Group's recommended procedures, all stain removal costs will be the responsibility of the owner. 4. This Warranty applies only to products whose dye method is Solution Dyed. Only those designated products that contain 100% solution dyed yarns qualify. II. Limitations - This warranty does not include: 1. Disfigurement or damage caused by abnormal use or ariy damage to the carpet not arising ~ - ~ ~- ~ ' -~-- out of defects in the carpet. For example, the warranty does not cover tears, burns, pulls, cuts, installation on stairs, damage resulting from improper cleaning agents or methods, or damage in transit. This warranty specifically excludes general soiling, discoloration, appearance change, due to pile distortion, and exposure to substances or contaminants which degrade or destroy nylon ©The Mohawk Group Exclusive to Karastan Contract, Durkan Commercial, Mohawk Commercial, end Bigelow Commercial. Ten Year Stain Warranty yarn or the color of the carpet. Also, this warranty specifically excludes carpet which has been surface treated with materials not recommenced or approved by The Mohawk Group, or which has been subjected to abnormal use or conditions or to cleaning agents or maintenance methods not recommended or approved by The Mohawk Group. 3. Abuse by any athletic equipment such as roller skates, ski boots, or golf shoes. 4. Differential fading from light exposure, dye lot differences, and soiling. 5. Any condition that would have been visible upon inspection prior to installation. 6. Any condition resulting from other than ordinary wear, or from any use for which the product was not designed. III.Obligations of Owner: 1. The Owner must submit notice of all claims under this limited warranty to Mohawk within the installed life of the carpet from the date of carpet installation. 2. Claims must be submitted in writing and delivered to: The Mohawk Group Attention: Claims Department 443 Nathaniel Drive East Dublin, GA 31021 3. All areas in which carpet is to be replaced under the terms of this limited warranty must be cleared of all equipment, furnishing, partitions, and the like that have been installed over the carpet subsequent to the original carpet installation, at Owner's expense. IV. Warranty Remedies: 1. After receipt of proper written notice of claim, The Mohawk Group will designate a representative to inspect the carpet with the Owners representative and The• Mohawk Group will meet all warranty obligations. 2. Subject to any monetary adjustment as may be agreed upon in writing by The Mohawk Group, and subject to the above warranty limitations and Owner obligation, The Mohawk Group shall repair or, in its sole discretion, replace any designated carpet sold by it containing a defect covered by the above 10 Year Stain Warranty, at no expense to the Owner. 3. Any replacement will be made with a comparable product selected by The Mohawk Group from the then-current Mohawk Group running line. However, The Mohawk Group's obligation shall not include the reimbursing of any indirect costs or incidental or consequential damages, however incurred. By way of example and not limitation, damages arising from the interruption of use of the spaces affected, nor expenses in removing furniture from the affected area be included in our obligation. 4. The remedies provided in connection with the 10 Year Stain Warranty are expressly in lieu of any other remedies provided under any other express or implied warranty, I'IVCLCJDfIVG ANY'VVARRANTY'BY'MODEL OFi-SAIvIPLE AND ANY-IMPL-IED-WARR•ANTY • •- - - -- OFMERCHANTABILITY OR FITNESS, and of any other obligation on the part of The Mohawk Group. This limited warranty supersedes any additional or inconsistent warranty(s) set by dealer, owner, or any third parry. In no event shall The Mohawk Group be liable for any incidental or consequential damages. No modification of this limited warranty shall be effective unless in writing and signed by a Representative of The Mohawk Group authorized to do so. ©The Mohawk Group Exclusive to Karastan Contract, Durkan Commercial, Mohawk Commercial, and Bigelow Commercial. 1 Ten Year Stain Warranty 4 Please Note: Some States do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts. The above limitation or exclusion may not apply to you. You have legal rights under this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Except for these rights, the remedies provided under this warranties state the limit of The Mohawk Group responsibilities. V. Mediation/Arbitration: 1. If a dispute arises out of or relates to this limited warranty, or the breach thereof, and if said dispute cannot be settled through direct discussions, the parties agree to first endeavor to settle the dispute in an amicable manner by mediation administered by the American Arbitration Association under its Commercial Mediation Rules in Atlanta, Georgia, before resorting to arbitration. Thereafter, any unresolved controversy or claim arising out of or relating to this limited warranty, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in Atlanta, Georgia and in accordance with its Commercial Arbitration Rules, and judgment upon the Award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. 2. Neither party nor the arbitrators may disclose the existence, conten#, or results of any arbitration hereunder without the prior written consent of both parties. 3. Arbitrators shall be appointed as provided in the American Arbitration Association Commercial Arbitration Rules. 4. In rendering the award, the arbitrator shall determine the rights and obligations of the parties according to the substantive and procedural laws of Georgia. ©The Mohawk Group 4/07 MG010 SLT0001419 • CARE AND MAINTENANCE FOR COMMERCIAL APPLICATIONS TUFTED, W0~/EN, PRINTED, CYP, CARPET TILES • ~~C~t i1r l-I~~1`C:.Ic~~ ~;c~r~_'}~ ~ I~ c~ ~1~c;~~~~' iri~~~"-..~~'r~.ri"1~~~1~. ~'~i~.~.ICc~~~~', ~~~ ~~~f~~l~~~ ;rp~~,r ~;~r~~ t ~o r~~~~nlr~ ~~~r~ct~~/~ ~r~~ ~~I~~hl~/ ~~~r»- ~ior~~,~ ~~r~~ ~~i~:~r i~ i~ ir~~~~19~~. A ~,~~/~~I ~~r~c~r~r~~~rr~r c~ r~~~ir~- ~er~~~c~ ~~~~c~!.,Ile v~,rili ~:xt~r~~ y~~.ar ~~Ir~~~'s ~~~rac~r-m~~~c~, p~~~r~,r~~~ ~~L~ lift---sc~ ~r~t i~ li~~~ i~'~ ~~~~.~r Q~~~~~. THE LONGER CARPET LASTS THE LESS IT COSTS Iv1aintenance costs for a carpeted floor, average 3C to 4C percent Tess than those for hard surfaces. Tc be truly cost-effective, maintenance must be carried out ~•vith systematic frequency over the life of the carpet. Therein lies the irony. Today's carpets are engineered to disguise soils and stains. This sol,~etimcs masks the need to vacuum and clean on a regular basis. A consistent and effective maintenance program can dramatically extend the life of your carpet. AN ENVIRONMENTAL NOTE The Mohawk Group: a subsidiary of Moho~rvk Industries Inc., is committed to manufacturing processes that have the leas: impact cn our erviron- ment. V~/e practce conservation of energy and recycle by-products of manufacturing-tl-lus reducing landfil' 4vaste. Protect your investment and be environmentally conscious. ?he proper maintenance program will keep your carpet out of landfills longer, and provide a healthier enviror:merrt in which to work. CLEAN AIR The cleaner the carpet, the better the air. Properly maintained carpet can act as a filter, improving the air in year aver% environment, resulting in better performance and morale. EMPLOYEE OWNERSHIP Everyone in your company should treat the carpet as if it were their evvn. 1PJhen problems arise from accident_ that affect the floor, immediately address the problem, Ignoring a spill creates an even greater problem later for your maintenance staff. A GOOD REFLECTION ON YOUR BUSINESS An effective mairrtenance program will protect your carpet invastrnent. When your carpet looks good it's a positive refle:;tion on your cempamY. CARPET APPEARANCE COMPARISON With and without planned maintenance -~~.,~».Tr,-, New ~ ~~ E;' w ~ Raa~ z a . _e a f . ~ .,~C~.;:.i.. Fair ' a ,w ;-;. Pon. ¢ ~ ~o Pmgr~m o..d [ _ ~'` to as s< is TIME IN MONTHS An effective maintenance program will protect your carpet investment. • , ~""' T© EFFECTII(E i~A1tUTE1~1~11~1CE ~~~ ~,` ~~~~~ is ~~e~phe~~. i~~e~si~7~ af; ~~!~ o~~'ia~a[Idie~c~s as ~asie~~ at~~[ ring Lx~c~e~siHe ~:I~a~ eoe~i~~~ i$, i / ~ ~ ~ aaac ~r~cca~rmi~ is dh~ tas4 [evt a~an~ a~~ ~~ a~ mai~Y~r~~a~ce ~ogwaen. r ~ ~ P ~ ~ ~ I _ ~ Apo ~s are in:i~vifab[e, buf they don`~S have to be,~ermanent, Remove a spill - geaickl}r asxel there [s less chances i~'w[II become a stain. i (1° . ~i$a Frei I~ izt' ~~ ~che~i~lec~ iaiie Il~t~n~r ~r~c~aa~ia~~, s~~t e~ttraao~, ee clr~ ceanir~~ ar- high i ~'~eaic areas cap teeip the csr~et r~tsir~ atspearance are irroptcsQre g~er?;or~ance. 2 i k4o a~`af• ~~~ s~ca~~~ientio~ssi~ ~o~ ~r~oaE~ a~. it, ails ma[nA~nance ~iil shill ~eae~e ~r~me ~~i[ ~~[~aa~. I$e`•ix~c~ie veep ~leani~~, ~tsi~a~ h~af: ~rax~er exctrack[on, Is ~Fos~: e~~ive ~~~ ~~~rirs~a-€[~ eEse€~~ea` a~rasi~!~ ~~"sE. 1-? • CU PREVENTIVE MAINTENANCE • Tha u~~ of ~v~l!-a~~ r~1'~l~f~~ ~r~~~ll ~i~r~ific~nil~f rac~u~a ~~a~.~r r~~ir~tar~~nca cad, T~~a~{ tr~~~ pail ~r~ci ~~~~a it e~`~i~~~ to «;~p pail awe v~~l~i~:~~ i~ 1~~~ a;~~~ar~~iva ~~n r~er~~a~1ir~c~ i~. MAT FACTS ^ Place a r=!at outside, in tl,e vestic~ole aru: inside for best result. ^ Today ,gat.. ar!d rerr:oval.+,e yrat°z: ar_ a~/ailf_.le to fit anY tYl~e of ertra~ce situaUOn. ^ It I!as Feer? esir;rateCl tl!at r:-rnovin~ a pcar!d <_' dirt: c=~c° inside a buadin~, costs more than ~SCi-.OJ. ^ l.;p to 2~ poun:~s cf dir can bra tracked in by iu~t 1,OD01;~=;;le CC?iT11I':~_^. to ri:?U~J? url 8liiri3:'li;t' OVt" a Zt7-:~i7y 4Vt}rK p@ri0!". ^ Ar; efTect~: r:.!ating systen: is essentia b? irnprove the ap,,earar;cr of your entiro buiding and ^elp r duce>. mair•;t..>.rn;rua .~~ts. ^ Censul*. yctr rnainter;ancc professional for grope: r;~~~t ~e~ection. CHAIR MATS ti . ' +. ` ~ ^ Tire us•e ci chair rr ats prYd~rts cast~r~ f er~i pl;r;~_lr~g r_~~ ~ . ,~ a soil Irt: r,.~ ca•pet ar•_I br;;a'*.u,o day^.~n tf~e car .t's fi,;ers. "~,.c, ~r ,~ ~ ~~ ~. ~~ ^ i'1 '.ha~r: C?ro~rp sU~.yly rr rrv icnd~ tl~ r of p!~i .live ;;hi; ~ I'1:1._ {?r ep, rn. ~ carp=t pa. ,?r :.a-;ce. r~ 3 VACUUMING Vacuuming is the most effective way to remove soil. How often you vacuum is influenced by soil type and traffic patterns. Soiling at entry areas and ground floors has high levels of dirt and sand, while executive offices generally are not as heavily traveled and will require less frequent vacuum- ing. Please refer to frequency chart for effective vacuuming. TRAIN PERSONNEL ON PROPER VACUUMING METHODS AND TECHNIQUES METHOD ~~ A slow pass against the carpet pile is more effective than several quick strokes. :~ Haavy traffic areas n:ay require multiple passes (forNard and b~.ck~n~ard! to sufficiently extract ember ded soil. ~ ~ A vacuum brush will open up the tuf?s. ': agitation will loosen the soil. i Slow movement a!IoYws time for air to circulate tnrougl-~ the face yarn and extract soil RECOMMENDED EQUIPIVIENI T••wc-Iv1oter Upright Vacuum Y~~ith Rotary Brush. r: Proper vacuum set up should extend the rotary brushes 1,18" bald+v the casing. r; Pericdica{ly check brushes for wear. n For maximum efficiency, change disposable bag Yvhen it is half iuli. Whan a vacuum bag is ever half full it loses 80'%~ efficiency. Cd(,Cic'T IS riCtE' Cf7iCiG'7>%/y' CI~a;7ed Y^J~h c'!; t1S1(iQ 8 VBCUi,'lli Y~i%(.1 fl fJCBIBI" X78!: • 4 HEAVY COMMERCIAL TRAFFIC Tlie classification of heavy conlr-lercial traffic refers t~ public spa:;es such as rnain corridors, Icbby and ertrance areas, vendirg niacliirle areas, airports, casinos, assisted living and retail facilities. MEDIUM COMMERCIAL TRAFFIC Medium Commercial areas are those ttlat rnust wittlstand high foot traffic such as school corridors and classrooms, administrative and general office areas. LIGHT COMMERCIAL TRAFFIC l..iutit ~affic; arras irlcliade e:<e:utivr offices, t:o <rdrnoms and ::or,f:>.r- : •: : Fin~a3 roc;:~r~,s. Trrr:t:i; i~: n'+irlirr~a~, ., ;':'il;S r8d!i::iri±~ t'IP, S+i Ir` tilt: a"; 3. VACUUMING FREQUENCY TO PROPERLY REMOVE SOIL r, ~.J SPOT REMOVAL Spills should be extracted or blotted up and rinsed with water immediately. Absorbent powders or spatters should then be applied and rinsed thoroughly with clear water. Always work from the edge towards the center of the spill. Never rub, it may spread the stain. MOST COMMON TYPES OF SPOTS CATEGORY "A" STAINS ara water based stains sucf~ as catsup, fruit~juice, etc. CATEGORY "B" STAINS are petroleum based stains such as grease, oil, shoe polish, etc. GATEGORY "G" STAINS 'are ~Oifer and tca v85e3i stairiS. CATEGORY °D" STAINS are bielogica4 5tairis such as blood, urine, vomit, et<:. ._,-_-~ PROCEDURES TO USE IN THE MOST COMMON TYPES OF SPOTS: CATEGORY "A" STAINS STEP 1 Bizet Or 8x'traCt to I'er':'1JV6 Sllt)Stir`::P.. R!nsC tl'crougily >^;'i't i Cloir ~Y:ii'cr. AFfN`Y ~n all-purpose cieanir~g solution s~arrigly and gently agikats ttie stained area. Blot cr extract t0 rBiYtvVY, St;bSta:'ii;t'. Rinse tllCi:''o:ghl~i l•Vitri clear L1;'atE3r tCi fel'f':GVe rCSid;e. Fslot er extract to remove extras Ir~oistur•~. STEP 2 Rsr.•e:at if necessary. CATEGORY "8" STAINS STEP 1 Blot or extract to remove suhstance. Try implementing cleaning procedure for Category "A" stain using an all-purpose clearisr. STEP 2 Blot er extract to remove substance. Apply only enough clsaning fluid to dampen the stained area. Gently agitate. Blot or extract to remove substance. Rinse thor- oughly with clear water. Repeat as long as the stain continues to transfer from the carpet to t':?e towel. Rinse thoroughly with clear water. Blot or extract to remove excess moisture. STEP 3 Apply a specific POG (Paint, Oil and Grease) Cleaner sparingly to the stained area. Gently agitate. Blot or extract to remove substance. Rinse thoroughly with clear water. Blot or extract to remove excess moisture. CATEGORY "C" 57AINS STEP 1 BI.;_ or xtr'ai;; t:. r ; su: ittsnti.. Ril;se . ••ri, ,_;lily L:~ t:. ~:a:.~.t.t:;.. ~iti~.y ao~~-, .?tFii;l !'enl:)Ve!';,~C.:irdl:,i7 tE; Iiiiri!Jli:•^..tiir'::...:in;F~..,r;t,..,.-its. (•tili3f the"+:~t:U"'I~ ,•'it`i t'le:..: 1•^: Wit:?!' i~? . e i'^:'~li fG:?...~... ... !;!~:_ :.:r !:iit:'_..._ t:". rr":1'€i;..._ .'.:CCi: °_i5 !T1t?i;i!.;r . CATEGORY "D" STAINS STEP 1 Blot or extract to rsmove s!~bstarce. Rinse tlli:(ULlghly ~iith clear watef. Apply afi alk;.rline disinfe;;tant type cleaner (!?ot to exceed 1 i) pf~~; acc;orcling to m~:rr;fa~;t;arer's rernmmerdations. Rinse tlioro;a;;hly Leith clear water to rsnteve re:>idu!3. Blot nr extract to reniove excess=moisture: 111111111 INTERIM ~ well-planned rr~aintenarice prograrr~ includes regular interim and deep cleaning r~~ethQds. EFFECTIVE INTERIM CLEANING INCLUDES: ^ Pile lifting & vacuuming ^ Wet or dry spot cleaning ^ Dry cleaning or hot water extraction in high traffic areas METHOD For interim cleaning Mohawk recognizes that there are many dry cleaning rtiethods available in the marketplace. IrVe suggest that you analyze several methods for effectiveness and cost, to determine which best suits your facility. An effec[ive dry cleaning method involves the application of a dry cleaning substance that dissolves and absorbs both waier and oil based soils, holding them until they are removed by vacuuming. The cleaning agent contacts all surfaces of the soiled carpet fibers, breaking down the bond that causes the soil to stick to the carpet fibers. ^ Thoroughly pre-vacuum all areas, paying particular attention to the heavily soiled areas. e Apply cleaner only to soiled areas. ^ brush the cleaner gently through the carpet tc remove stains and soil. ^ Vacuum up the loose soil and the cleaning agent. CAUTION: Mohawk does not recommend the use of a spin bonnett, as it can damage the fibers in your carpet. Use will void any warranties. DRY EXTRACTION METHOD The Dry [xtraction Method utilizes small porous particles saturated with cleaning solvent and/or detergent that absorb soil and grime from carpet fiber. It can be used to keep traffic lanes clean between watel• extraction cleaning, and where constant traffic doesn't allow ample drying time.for a wet system. Closely follow the manufacturer's user instructions for dry extraction system. As with other systems, dry extraction improperly carried out can lead to poorly maintained and damaged carpet. PIIe Liftln0 and Vesuuminp 1® Wet or Dry Spot Clianinp ® Cleaning Entry and Hlph Traflle Araaa f~ DEEP CLEANING Deep Cleaning is restoring the carpet's appearance by extracting soil and substances that can damage your carpet. Mohawk recommends hot water extraction as the most effective method to dive restorative deep cleaning results. METHOD Hot ;rvater extraction is the industry's most freyi.fcntly used f?iethod of deep rleaning. A I;ot ~~~ater and light cleaning solution, in tt~le manufacturer's recommended mix, is sprayed info the carpet. This solution mixes with the soil as powerful extraction removes the solution and tl~le loosened soil in the process. Caution must be used with this method to avoid over-wetting. ^ Test the clearing chemical to be sure it dries 4vithout stickiness, otherwise, it carti cause rapid re-soiling. Simply put Borne detergent in a saucer and allo~,v to dry. If~sticky to the touch, do not use. ^ Use only detergents that have a pl••? factor below 10 and contain low levels of volatile organic compounds IV~Csl. ^ 4Nith proper hot water extraction equipment, carpet s'r~ould be dry within 46 hours. Extractors incorporating a brush between the water jet and vacuum are recnrru;lended. ^ If a pre-spray is needed to address spots prior to deep cleaning, use a product specifically formulated to remove detergent residue a^cl rniner;~l deposits. RECOMMENDED EQUIPMENT ^ 17.0 F~SI (pounds per square inch or mere of water delivery. ^ 150 Inches of rr=.ercury Iift~Gr mare vacuum. ^ Slietdd I~rave a clear sight ylass to observe tt?e return water. If tt;e e:;uipment does not t?eve observation. glass, this care be easily installed in tl~e rett.irn has;. ^ A.^:trst i;~ ahl~ to r~arh all carp,;t:~d area. CAUTION: Mohawk does not recommend the use of a spin bonnett, as it can damage the fibers in your carpet. Use will void any warranties. 9 • Please consult your local cleaning professional for more specific instructions. ADDITIONAL MAINTENANCE FACTORS 11~any factors govern a carpet's lifespan and appearance, from the fiber and construction to the way the carpet is installed. However, none pay more dividends than proper care. The small amount of time that it takes to implement a well-planned maintenance program can dramatically extend the life of your carpet-. And ren~ember...the longer it lasts, the less it costs. COLOR, PATTERN AND CONSTRUCTION Color, pattern and construction all help deterrr?ine how 4vell your carpeting stands up to daily use. The best carpet selection takes both performance and aesthetics into account. No maintenance program can overcome a poor carpet choice. Improper color selection could increase your maintenance costs. Observe the appearance of the carpet for a period of tine. If soiling is apparent, increase the frequency of vacuum cleaning in that area. p~~~"SFj~r,. CARE OF WOOL CARPET S'F ^ T;ho mast impaltant efc:lnents of n?aintaining your wool carpet investment includ;~s the steps of tt:orougii vacuurr~ir?g: interirrl dry cleaning in high traffic areas and deep clv~al?ing 'Y~;~R0~1~'Q a~:ith warm foal hoti avatar. ^ Vacuulning of wool rut pile carpus is most effective with the use of a rotary beater bar,/ brush. ~cr loop pile constructians, a sr.lctian only vacuulY? should be used r~ prevent f uzzing. ^ Td?^-,re are many cleaning agents: both dry and vet, that are sl.litable frr us,; an rvaol car- pel. Consult your local cleaning professional when selecting an approved cleaning agent for 4vaol carpet. Your last step il? deep cleaning must incl:de a ruse avitl? char water. ^ Do oat apply stain repellent treatn?cots tl?at contain sillconc because tl?ey will significantly accelerate soiling. ^ Care must be taken to not over-wet wool carpet. ^ Irrune;;liate attention t~~ spills will prevent the development of a stain. Remove the solid spill aril use a ~Rfhite absorbent clail•?/to4vel to al?sork; all of the spille:a substance. Apply spat rlrani; ~;~ agr=nt sparingly as defined in then spot ren?oval st:.ctian of tf?i n?aintenanrc guide. t'Vork. front the edge towards the center cf the spill. Neva rub, as it I?.ay spread i,^e stain. ^ Nest all spat and ci~~aninq agents ir: an inronspicuaus area to be sure It tivlll oat ren?ave t.:e C:?fp~t Caiar. ~~ CARE OF CARPET TILE Includes all types-hardback, cushion back and print. The selection of carpet file for your facility necessitates the implementation of programmed rotation in your maintenance schedule. tvlany of the cleaning and maintenance methods used for broadloom carpet and described in this brochure also apply to carpet tile. Some additirnal things to keep in mind when dealing with carpet file include the fallowing: ^ If a carpet file is stained or damaged beyond repair, sirrply replace it with a new file or exchange it with a the in a less visible area. ^ DO NOT OVER-WET YOUR CARPET. Over-wetting carpet the can cause dirt and riatr rnant to hr~ rarrir~rl tr. tha_bdCking, which could affect the pressure sensitive adhesive bond. CAUTION: Mohawk does not recommend the use of a spin bonnett, as it can damage the fibers in your carpet. Use will void any warranties. ADDITIONAL SAFEGUARDS ^ Al~vays test for colorfastness it ~ an inconspicuous area. ^ T~e ~t all cleaning agents by cvaporatirg sortie sclu*.ion in a clear glass contair?er. Residues should not feel sticky, or ttrzy can cause rapid re-soiling. STAIN PROTECTION TECHNOLOGY Two revolutionary stain protection technologies-Ever~et Fibers by fVlahawk and C;obr~hield Fibers-offer i.~nprec- edented stain protection while delivering maximum color flexibility and performance. An effective maintenance program should al:vays be followed to ensure the performance of your carpet, and should is ~rltide vacuurniny, interim c-eaniny, and deep cloaning as part of thre regularly scheduled plan, as racomrr~er;ded in pages 3 #lrruugh 9. EVERSET FIBERS BY MOHAWK The ir:dustry's rnos~t advanced stain protectior~ is only from ThE Moha4vk Group. Water EverSet~~ is all you need to clean the touyhest spills, rnakiny maintenance simple and chemical free. Everset Fibers shrugs off permanent stains by anionic lacid type) products, including " Fibers coffee--; fruit punch, urine, tea. soda, food, etc. and defies permanent staining by neutral BY MOHAWK lype pl'COUCtS. Fcr more information visit www.eversetFibers.com i. COLORSHIELD FIBERS ColorShield is a revolutionary stain protection technology for print carpet. the fir..>t in the ~' ir..du~~try. Acid type stains, such as ccffee, fruit punch, wine, tea, soda, and food spills, etc. CoJOfShlB/d~.6srS will rernore easily with water. Jusl a light blotting with a clean dart7p cloth will take the spill a4vay leaving color and pattern in tact. For rrrore inGorrr,ation visit www.colorshield.com Johnsonite LIMITED WARRANTY ~~ ~ ~-Pr ~ V)-n~' I~c~ ~~ 1~~2 For a period of one (1) year from the date of shipment, Johnsonfte makes the following waranty, subject to the terms and conditions specified herein, for all Johnsonite Rubber and Vinyl Wall Base, Stair Treads, Floor Keeper Matting and accessories. For Johnsonite Replay' Rubber Sports Floor Tiles and Rolls, Johnsonite warcants the wearability of this product for a period of two (2) years from the date of installation. For Johnsonite Cityscape, Roundel and Ciroulinity Rubber Floor Tiles, Safety Stride®Solid Vinyl Floor Tiles, Triumph'" and Inertia Rubber Sports Floor Tiles, and Terca-Turf®only, Johnsonite warrants the wearabilty of these products for a period of five (5) years from the date of installation. For Johnsonite 4mm thick Rubber Floor Tiles, Defiant Oil and Grease Resistant Tiles, and ComforTech Rubber Sheet Flooring only, Johnsonite warrants the wearebilNy of these products for a period of the (10) years from the date of installation. If dissatisfied with the wearebilfty, the owner must notify Johnsonte and permit an inspection of the flooring. If the original flooring is wom through and the flooring has been properly Installed and maintained, Johnsonite will replace the wom-out flooring at Rs cost in the affected room or area, subject to a charge to the customer to reflect a prorated discount for the age of the flooring. Johnsonite products will conform to the contract description, with only such reasonable variation as is acceptable in the trade; it is fit for the ordinary purposes for which the product Is used; and it will be adequately packaged and labeled. Johnsonte will replace any defective product at no charge if the defect is found prior to installation. If the customer believes the product to be defective after Installation, the customer must promptly notify Johnsonte and permit an inspection of the product. If, upon inspection, Johnsonite determines the product to be defective, subject to the limitations contained'in this warranty, Johnsonite will replace the defective product at its cost in the affected room or area. To be eligible for replacement under any of these warranties, the customer must give Johnsonite written notice of any claimed defect immediately upon teaming of the defect and in no event more than g0 days after the claimed defect is discovered. Notice shall be given to Johnsonite at Its corporate address of 16910 Munn Road, Chagrin Falls, Ohio 44023. Excluded from Warranty These warcanties do not apply to the following: 1. The exact matching of shade, color or mottling. 2. Any express or Implied promise made by any salesman or representative. 3. Tears, burns, cuts or damage due to improper installation, Improper use or improper cleaning agents or maintenance methods. 4. Labor costs for installation of original or replacement material. 5. Sale of "Seconds; "Off Goods" or other irregular (non-first-quality) flooring materials. With respect to "Seconds" or "Off Goods," such are sold "as is," and Johnsonke makes no warranties whatsoever, express or Implied wRh respect thereto, including warranties of merohantability or fitness for a particular purpose. 6. Problems caused by moisture, hydrostatic pressure, or alkali in the sub-floor. 7. Problems caused by uses, maintenance and Installation that are contrary to JohnsonRe's specifications,'recommendations or Instructions. 8. Material Installed with obvious defects. g. Damage to flooring products from high heels or spike heels. 10. Installation of Johnsonite products with adhesives other than those recommended by Johnsonite. 11. Exterior Installations. Johnsonite's products are designed for interior applications only. 12. Fading and/or discoloration resulting from heavy sunlight penetration and ultraviolet ray exposure from direct orglass-filtered sunlight. 13. Material that is not installed and maintained as recommended by Johnsonite. 14. Damage to flooring products from pallet jack and tow-motor traffic. 15. Premature wear and deterioration from spikes and skate blade exposure. 16. Differences in color between products and photography. 17. Embossing deviations between product and samples, photography and printed color illustrations. These warranties are in lieu of any other waranty expressed or implied. Johnsonite shall not be liable for any incidental or consequential damages which may result from a defect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. These warranties give you specific rights, and you may also have rights which may vary from state to state. To know what your legal rights are in your state, consult your local or state Consumer Affairs Office or your State Attorney General. For complete and latest warranty Information for products within the Johnsonite Tarkett Collection, please see Johnsonite.com. INSTALLATION AND MAINTENANCE NOTES Rubber Wall Base 1. Not for use over vinyl wall coverings or epoxy paint and/or any non-porous surtaces. 2. Generally requires little maintenance. If deemed necessary, an acrylic floor finish can be applied. 3. Johnsonfte Rubber Wall Base will not shrink. Improper Installation can cause stretching of the material and cause gaps when the material returns to Its original length. Vinyl Wall Base 1. Not for use over vinyl wall coverings or epoxy paint and/or non-porous surtaces. 2. Generally requires little maintenance. If deemed necessary, an acrylic floor finish can be applied. 3. Johnsonite Vinyl Wall Base will not shrink. Improper installation can cause stretching of the material and cause gaps when the material returns to its original length. Rubber Tile and Rubber Sheet Flooring (all types) 1. Proper maintenance on a regular basis is essential to the appearance and thewear-life of the the and sheet flooring. 2. Tiles may have slight color variations not detected at the factory. All tiles must be dry-laid and examined under standard lighting conditions for color acceptance before being Installed. (See installation brochure.) Certain chemlcels and various substances normally attack rubber formulffiions. Standard Johnsonite Rubber Tile and Rubber Sheet Flooring should not be used in commerolal kitchens and/or areas where impregnation from cooking oils, vegetable fats, petroleum products and similar contaminants are likely to occur. If any particular chemicals or substances are going to be present In the environment, adequate testing should be done in advance to ensure suitability for the application. Defiant Oil and Grease Resistant Rubber Tiles are recommended in such situations. Certain oils and antioxidants sometimes used in the manufacture of rubber tires can cause staining and discoloration. In auto showrooms, for example, we recommend that tires NOT be allowed to come into direct contact with the tile. We suggest utilizing a pad made from carpet, masonite, scrap tile, etc. Contact Johnsonite Technical Applications Department for the specific details. Note: ComforTech®Rubber Sheet Flooring is not recommended for use in auto showrooms. Note: ComforTech Rubber Sheet Flooring is not warranted against damage from lack of protection under caster chairs. Not recommended for use in hospital operating rooms or computer rooms; NOT a conductive tile. Rubber and Vinyl stair Treads 1. Back of the tread must be cleaned with denatured alcohol to ensure proper adhesion. 2. The nose of the tread must fit tightly against the face of the stair riser or nosing. Any open spaces at the nosing between the step and the tread must be filled wkh Johnsonite #830 Epoxy Caulking Compound (nose filler). 3. All treads and risers must be thoroughly rolled until a firm bond has been obtained. 4. No traffic for 24 hours. 5. Proper maintenance on a regular basis is essential to the appearance and wear-life of the treads. 6. For rubber stair treads, see number 3 under Rubber Tile. Terra-Turf 1. Can be power vacuumed, swept, hosed or shampooed to clean. 2. Terca-Turf is warranted to be free from defects due to materials or workmanship for a period of five (5) years. The complete limited warranty Is available on request. 3. For Terra-Turt, see number 3 under Rubber Tile. Resilient Mouldings 1. Generally requires little maintenance. If deemed necessary, a paste or acrylic wax can be applied. 2. Johnsonite Resilient Mouldings will not shrink. Improper installation can cause stretching of the material which will result in gaps when the material returns to its original length. For specific Installation, maintenance and warranty details on all Johnsonite solutions, Including the Tarkett Collection, contact Johnsonite or visit www.Johnsonlte.com. For warrenty to apply, Johnsonite adhesives must be used for Installation. See specific product listing for proper adhesive requirements. Revision 11-Released Sepumber, 7A07 110907 CAN ,-o~-~ ~a~llYl,SOlllt~' gt~nlbber & Vn~nyfl Waflfl Base Maintenance Instructions Johnsonite Rubber and Vinyl Wall Base are maintained with regular wiping with a soft, wet cloth. A mild soap may be added to the water. Coarse scrubbing media or harsh cleaning chemicals may damage the surface of the wall base. For further questions please contact Johnsonite Customer Service or Technical Services Department at 1-800-899-8916. johnsonite Technical Services Department 16910 Munn Road, Chagrin Falis, Ohio 44023 (800) 899-8916 ext 297 Fax (440) 543-8920 www. Johnsonite.com lrmail: info ®Johnsonite.com © 2006 Johnsonite, Inc. A Tarkett Company. Revision 08 -Released April, 2008 WB MAINT 081708 ..~ sur~aces~ COMMERCIAL FLOORING ~y%t~'-0~-~1 ECORE is a corporation duly organized and validly existing under the laws of the Commonwealth of Pennsylvania. ECORE offers an express five (5) year warranty on the ECOsurfaces brand of recycled rubber flooring against defects in material and workmanship and that ECOsurfacesshall meet all published specifications and shall perform effectively. ECORE warranties that during the warranty period that ECOsurfaces shall not harden, become brittle, chip, crack, tear or exhibit any signs of excessive deterioration except for nor- malwear and tear. All other warranties including implied warranties for a particular purpose are expressly excluded.The sole remedy against the seller will be the replacement or repair of the defec- tive goods, or at seller's option, credit may be issued not exceeding the selling price of the defective goods. 9 1-877-326-7873 • www.ecosurfaces.com n n C l~ ~~-Uq- ®~ Sl1~'c~CeSA , , COMMERCIAL FLOORING ~O rn ~ V~~ ~ ~lUd fi n a, t ~ , `Q~_ IOVIP®RTAI~T IIVF®RNIATI®IV F®R THE INSTAI.~ER SCORE InternationalTM recommends JohnsonDiversey Maintenance Products and Procedures for ECOsurfaces. Proper protection and maintenance of ECOsurfaces post-installation should be specified by the architect/designer. ECOsurfaces products are not pre-coated with a factory finish; therefore, they should not be subject to construction debris and potential damage caused from heavy duty construction activities. FLOOR PROTECTION The specifier should include specification details to protect the floor post-installation and until job construction is complete, such as covering the entire floor with paper or other floor covering device (plastic, plywood, etc.) until con- struction is completed and thorough cleaning and maintenance can be imple- mented. ASSIGNMENT OF CLEANING AND MAINTENANCE The specifier should determine and assign the responsibility for the initial cleaning and finishing.This responsibility should be specifically assigned to either the flooring contractor, general contractor, maintenance contractor or owner. PRODUCTS AVAILABLE FOR PURCHASE TASKI® products available from JohnsonDiversey. Call 1-800-827-5427 or visit www.johnsondiversey.com. • ~ '»# suraces~ COMMERCIAL FLOORING Steps TASKI' Products Dilute Diluted Coverage TASKI Pads & Brushes Initial Cleaning TASKI' profs 10 oz./gal. water 180 to 360 sq.ft./gal. Soft nylon brush or purple pad TASK! purple pad, Daily Cleaning TASKI' profs 10 oz./gal. water 180 to 360 sq. ft./gal. soft nylon brush or microfiber mop Heavy Soil Cleaning TASKI` profs TASKI"ice it 10 oz./gal. water 180 to 360 sq.ft./gal. TASKI purple pad or black pad Stripping TASKI" ice it 10 oz./gal, water 180 to 360 sq.ft./gal. TASKI black pad or purple pad ~ ~ Broom Wet Mop Wet/Dry Vacuum Auto Scrubber Buffer A. Initial Cleaning 1. Remove all surface soil, debris, sand and grit by sweeping, dust mopping or vacuuming with a high CFM vac- uum. For large areas, use auto scrubbers to clean floors. 2. Scrub floor with a neutral (pH 7-8.5) detergent, such as TASKI profs cleaner (10 oz./gal. of water), using buffer or auto scrubber with TASKI purple pad or soft nylon brush. Avoid flooding the floor. 3. Pick up solution with a wet vacuum, rinse with clean water and allow to dry thoroughly (6-8 hours). B. Daily/Regular Cleaning 1. Sweep, dust mop or vacuum floor to remove surface soil, debris, sand and grit. 7 2. Mop with a microfiber mop head or a buffer fitted with a soft nylon brush and TASKI profs (10 oz./gal. of water) or an equivalent pH neutral cleaner. C. Restorative Maintenance & Stripping 1. Sweep or vacuum floor thoroughly. 2. Heavy scrub floor with TASKI ice-it (10 oz./gal. of water). This cleaning may be performed with an auto scrubber or rotary scrubber (TASKI purple pad or black pad). 3. Vacuum soiled solution with a wet/dryvacuum. 4. Rinse with clean water. 5. Pick up solution with wet vacuum. 6. Allow floor to thoroughly dry. 1-877-326-7873 • www.ecosurfaces.com sur~acesA COMMERCIAL FLOORING D. Heavy Soil Cleaning Remove as much surface soil, debris, sand and grit as possible by sweeping, dust mopping or vacuuming. 2. Scrub floor with a neutral (pH 7-8.5) detergent, such as TASKI profs, at higher concentrations (e.g. 10 oz. or more/gallon of water) or TASKI ice-it, using a buffer or auto scrubber with a TASKI purple or black pad. 3. Pick up solution with a wet vacuum, rinse with clean water and allow to dry thoroughly (6-8 hours). 4. For more information on TASKI, please contact JohnsonDiversey at 800-827-5427 or visit www.johnsondiversey.com 8