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nov 9, 2009 agenda packet
MEETING OP THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, NOVEMBER 19, 2009 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3678 if you are unable to attend. AGENDA: I. Call to Order 2. Ro-1 Call 3. Approval of the Minutes of the Meeting of January 15, 2009. (Green) 4. Old Business a. Chancel Check b. Correspondence Log and Company Follow Up on Complaints-None c. Status of Franchise Renewal d. Other Old Business 5. New Business a. Acceptance of Annual Report-PLEASE BRING COPY THAT WAS SENT TO YOU IN NLY b. Receipt of 2nd and 3rd Quarters-2009 Franchise Fees-(White) c. Notices from Comcast that include: (Blue) Notice of Addition of the Outdoor Channel Internet Customers will have Access to ESPN630 Notice of Lock In Price Program Addition of MLB Network to Channe1272 Addition of Universal Caller ID for Triple Play Customers Addition of Red Zone Channel on Chauce1266 Addition of NBA TV on Channel 257 Comcast Customer Guarantee Addition of NFL Red Zone on Channel 268 d. Other New Business 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of Comcast- Definition of Terms June 2009--0etober 2009 Reports --Programs Produced --Call Center Statistics --Outage Report --Monthly News c. Attorney's Repoli d. Other Reports 7. Adjournment The City of Columbia Ilcights does not discriminate on the basis of disability h: the ad:oission m• access tq or treatment or employment in, its services, programs, or activities. Upon request, accommodation will be provided to alimv individuals with disabilities to participate in all City of Columbia heights' services, programs, and activities. Auxiliary aids fm• handicapped persons are available upon request when the request is made at least 9G how's in advance. Please call the Deputy City Clerk at 706-3Gf f, to make arrangements. (TDD 70C-3692 for deaf or hearing impaired only) COPIES OF THE ANNUAL REPORT WILL BE AVAILABLE FOR VIEWING AT THE MEETING IF YOU llON'T HAVE YOURS. THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, JANUARY 15, 2009 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Members Present: Excused Members: Council Representative: City Representative: Comcast Representative Legal Counsel: APPROVAL OF MINUTES Dennis Stroik, Robert Peltier, Reuben Ruen, Ken Henke, Brad Peterson, and Dan Swee. Bob Buboltz Bruce Nawrocki Linda Magee Kathi Dormelly-Cohen Steve Guzzetta Motion by Peltier, seconded by Ruen, to approve the minutes of May 1 S, 2008. All ayes. Motion Passed. OLD BUSINESS A. Channel Check Stroik conducted the channel check. No problems were found. B. Correspondence Log and Follow Up on Complaints Complaint from Ron Cadieux of 667 45`x' Ave fiom July 2008 was included in the agenda packet. His complaint related to confusion about being charged for the Sports Tier when he was unaware he had it, even though he admitted watching some of the programming offered in that tier. Comcast agreed to credit him 6 months worth of service. He expected more than 2 years of credit. A copy of the letter he was sent was included for the commissioners to review. C. Status of Franchise Renewal Guzzetta reported that Comcast submitted a Draft Agreement to the City in September 2008. Walt, Linda, Bruce Nawrocki and Legal Counsel have met to go over the proposal and to gain input from staff. Guzzetta is working on a response that he should have to city staff by next week. Once it is reviewed and finalized, it will be submitted to Comcast. Bruce Nawrocki asked what type of additional comments were submitted by staff. Linda stated most of the comments were from The Public Works Director regarding Right of Way matters. She will fortivard the comments to him. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 15, 2009 PAGE 2 D. Various Notices Received in 2008 Since the Commission has not met since May 2008, copies of various notices received iu 2008 were included in the agenda packets. These included the following: 1. May 20, 2008-Addition of CSPAN3 and Fuse. 2. July 11, 2008-Addition of Big Ten Network and Music Choice to Basic service tiers. 3. July 17, 2008-News release regarding agreement to reduce online child pornography. 4. August 28, 2008-Notice to subscribers regarding policies and procedures for service and equipment. 5. September 22, 2008-Notice of channel line up changes. 6. September 30, 2008-Notice that VersusHD will replace MOJO. 7. October 22, 2008-Improvements to high-speed Internet service. 8. November 13, 2008-Notice of updated billing statement. 9. December 4, 2008-tpt Kids being discontinued. E. Other Old Business *Guzzetta asked if there was still a problem with Video On Demand. Kathi reported it was determined that it was a vendor problem and that it is being addressed. She stated that only some subscribers experienced problems, it was not system wide. *There was a discussion regarding those customers that are hooked up to Universal Service and whether a digital converter box would be needed when the chvrge over takes place. Kathi told members that those customers would need to have a digital box in order to receive the network stations. NEW BUSINESS A. Receipt of 2"d & 3`~ Quarters, 2008 Franchise Fees A copy of the Franchise Fees for 2"d & 3`d Quarter 2008 were enclosed in the agenda packets. B. Notice of New HD Triple Play Packages Notice was received regarding new HD triple play packages being offered to customers starting December 8, 2008. Comcast is also changing the name for the Digital Premier Service to Total Premium. Kathi reported the packages have been well received with many customers subscribing to them. C. Notice of Public Hearing re: Cable Rates A copy of the Council Letter calling for a Public Hearing regarding Cable Rates calculated in Comcast's March, 2008 rate filing was included in the agenda packets for the commissioner's review. Staff will be requesting the Council set a Public Hearing for Monday, February 9, 2009, as the City is a certified rate regulation authority. A comparison of the maximum permitted rates, to the actual rates were included in the agenda letter. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 15, 2009 PAGE3 D. Rate Orders of March 2008 for Basic Programming and Equipment and Installation Rates Guzzetta presented options from which the City may, at this point, select in addressing Comcast's rate filings: 1. Do nothing-the City would remain certified to regulate rates and could review and act on future rate f lings from Comcast, or 2. Issue rate orders preserving the City's right to the extent possible. The City would retain the right to look at underlying data, calculations, and assumptions in the context of a future rate filing. Rate Orders regarding the maximum permitted basic programming service rates as set forth in FCC Form 1240 (Resolution 2009-OS), and the maximum permitted equipment and installation rates as set forth in FCC Form 1205 (Resolution 2009-06) were included in the packets for the commission's review. Motion by Henke, seconded by Peterson, that the Commission recommend the City Council adopt Resolution 2009-OS and 2009-06. All ayes. MOTION PASSED. A. Notice of Price Adjustment Effective January 1, 2009 for Video Services Notice of the price adjustments effective January 1, 2009 for various video services and packages were included in the packet. Increases averaged about 2.9% over last year's prices. These increases do not affect the basic programming and equipment rates that are the rates the City can regulate. B. Notice of Price Adjustments effective January 1, 2009 for High Speed Internet Notice of price increases for High Speed Internet Service effective January 1, 2009 was included in packet. G. Other New Business 1) Also brought to member's attention was a notice dated January 6, 2009 regarding changes being made by Twin Cities Public Television regarding tpt Create and tpt Life. Comcast also informed the city that beginning January 21, 2009 a new subscription video on demand service called "Disney Family Movies" will be available as an option on Comcast On Demand Channel 1. 2) Notice was received that HBO has given permission for its coverage of the "We Are One" Inaugural kick-off celebration event on Jarmary 18, 2009 to be broadcast to all Comcast subscribers at no extra fee. 3) Kathi told members that Smart Zone will provide a new home page for Internet access users. 4) Nawr•ocki told members the City is possibly looking at getting a new phone system since the one currently in use is out of date and parts are getting hard to find. Since they will be seeking proposals for the phone system at the new Public Safety Building, they are contemplating replacing the entire system at the same time. If any of the members have any suggestions or comments he would like them forwarded to Bill Ehite as he will be the one making a recommendation to the Council on hiring a consultant to guide staff on this matter. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 15, 2009 PAGE 4 Linda said they are considering a voice over IP system which drew comments from the members. Guzzetta told Linda to have Mr. Ehite contact Terre Heiser from the City of Roseville since he just recently went through this process and he should be able to provide invaluable information. 5) Stroik reported he has experienced problems with his TV, DVR, and VCR locking in on the correct time. Time differences occur which affects recording programs. Kathi has never heard of this type of complaint before and does not have an explanation for it. REPORTS A. Report of Commissioners Education-Nothing to report Library- Nothing to report Public-Nothing to report Government-Nothing to report B. Report of Comcast- The reports of May 2008-December 2008 were included in the agenda packets for the commissioners to review. Kathi answered questions from the members regarding outages and equipment problems. She also included a listed Definition of Terms for reference. Henke questioned the reason for a drop in the telephone service level stats. He wondered if the calls were being outsourced to another counhy. Kathi stated that all the calls are handled locally and if the volume becomes such that they are outsourced, it is done within the US. C. Report of Cable Attorney Nothing further to report. D. Report of the Assistant to the City Manager Nothing further to report. Motion by Henke, seconded by Ruen, to adjourn the meeting at 7: 50 pm. All ayes. Respectfully submitted, Shelley Hanson Secretary 2008 Annual Report To City of Columbia Heights Submitted March 9, 2009 INTRODUCTION PROGRAMMING 1 ~ 723 HD Premium ON DEMAND 124 HO Music ON DEMAND 125 NO ON DEMAND 126 Free HD ON DEMAND 181 NFL Nehvork H0 191 Dlacpvery HD 1sz nD xD 183 Animal Plenat HO iB4 Scl-FI HD 195 IISA H0 798 TBS HD 787 Footl Network HD 788 NGN HD 198 A8E HD 200 Natlonal Geogmphic HD 201 FSN North ND 202 ESPN H9 203 FSPN2 H0 204 THT HO 205 HD Theater 208 Versus HD (12/1/08) 207 GoN Channel ND (12/7/08) 208 UnWemal HD 209 Palladia 211 Science Channel HD 212 Hlslery HO 213 CNN HO 216/300 H80 HD 217/318 Cinemax HD 218/339 Showtlme HO 218/689 Stars NO 222 AMC HO 229 ABC Family HD 230 Dlsnep HD 731 KSTP-ABC ND 732 KABE-NBC H0 233 WCCO-CBS HO 234 KMSP•FOX HD 235 WUDW-CW HD 238 WfTC•MNT HD 240 TPT-PBS (KTCA) HO 258 BIA Ten Network HD f 172 Fox MoWe Chenrlel 180/276 NFL Network 282 Fox College Sports Atlantlc 283 Fox COlleAa Sports Central 284 Fax College Sports PaclNc 273/748 NBAN 274 CBS Collegr 278 NHL Netwer 277 The Tennis 278 Sportsmen 32 CNN Hea01111e N 35 The Weather Ch 44 Footl Network 45 HGN 59 Oisnev Channel 54 Nickelodeon 109 Natlpnal Geogmphic Channel 110 The Science Cheimel tz1 my 128 PBS qda Sproul 130 Discovery KMs 133 The N 135 Taon Disney 290 TBN 001 Bollywacd ON DEMAND" 001 heret N ON DEMAND" 007 Howard Stem ON DEMAND" 001 Too Much FOrN ON OENMND" 001 WWE 24x70N DEMAND" 296 NBO ON DEMAND 301 HBO 302 HB02 303 H80 SlAnature 304 HBO Family 305 HBO Comedy 310 HBO Zone 311 HBO Latino 320 Cinemax 321 MmeMA% 324 ActlonMA% 325 Thdlled4AX 335 Showllma Women 338 Showlime Family 337 Showtime Naxt 340 Showlime 341 Showllma TOo 342 Showlime Shawca6e 347 Showllma Extreme 350 The Movie Channel 352 Tha Movla Charnel %Im 370 Sfarz 371 Sfarz EtlAe 372 Sterz InBlack 373 Sfarz Kitls Bfamily 374 Sfarz Cinema 375 Stars Comedy 543 Playboy 980 961 9fi2 983 603 Fox Sports en Espeflol fi05 MN T/J9 606 Hlatory en Fspa6ol fi07 mun2 608 ClneLatlno 609 Yane Movies BIO Clue Mexicalro 612 ESPN Oepartes fi13 Tale(NUm 625 television 404 Blusggrays 405 Hlp Hop and 88B 408 Classle 886 407 88B Soul 40B A8B Hlta 409 Bep 410 Metal 411 Bock 412 Arena sock 413 Claeslc Pock 414 AduN Altamative 415 ANarnative 418 fleb0-Active 477 Electronics 418 9ance 419 Ltte Hlis 420 Adult Top d0 421 Htt List 422 Kidz Onlyl 423 Party Fevontes 424 Showcase 425 'BOs 428 'e0s 427 '703 428 Solltl Oold Oltliea 428 Smooth Jau 430 Jau 431 Blues 432 BegAea 433 Soundscapes 434 Eeay Llsiening 435 BIA Bantl 8 Swing 436 Singers 85lendartls 437 Shoal Tunes 438 Contemporary Chrietlen 439 Coepal 440 Classical Masterpieces 447 Light Classical 442 Pop Latino 443 Mueica Udsane 444 Selea y MerenAUe 445 Mexicans 448 flock en Espaflol 447 Apmperleena 937 WBNB 548 601 602 PkAs Pkge t Family Tier does not include ON DEMAND channels, Pay-Per-View or Music Choice and cannot be combined with service levels that InGude or require Basic 2 Cable. 'TO receive channels oHeretl In HD, a HD television (not provided) and HDN equipment are requlretl. Channels 231-240 are available on Basic Service with HDN equipment A suhscdp0on to H80, ShowOme, Gnemax or Sfarz is required to receive each premium channel's HD, digital and VOD channels. A subscription to Digital Starter is requlretl to receive channels 123-126, 197-199, 201-209, 272, 213, 229, 230 and 25G. A subscdptlon to DlAital Classic is required to receive Madonal Geogmphic HD and Stance Channel HD. A subscdpgon to Sports Entertainment Package Is requlretl to receive NR Network HD. M HDN equipment charge may aDPly. HD programming is limited to the programming provided to Comcast In HDTV format by the underlying provider. "A subscription to Digital Starter, the Premium Service and digital converter are requlretl. "'A suhscdpton to a package which includes ON DEMAND Is requlretl. 24-HOUR CUSTOMER SERVICE COCYlcasta 651-222-3333 Columhla Helghis 12/08 PRICE LIST Columbia Heights/Hilltop Services & Prices The following prices apply to residential accounts only. Current Effective Price Jan. 2009 easlc Cable ................................................................. $ 9.57 No Change Basic 2 Cable (requires Basic Cable) .................... .. ... ..... .. .............. ... $ 44.42 $ 47.93 Standard Cable Ilncludes Basic and Basic 2 Cahle) ........................................ $ 53.99 $ 57.50 HD Sferler (Includes DlAltal Starter Video Servko with HD,1 HD receiver and remote, 99 No ChanBB $134 HIAh Speed lnlernet Pedormence Service and Camcast DlAltal VOlce Unlimited) ..... ..... .. ..... ... . .. HD PreleUetl (Includes Digital Preferred Udeo Service with HD,1 HO receluer and remote, 94 No ChanAa $149 HIAh Speed Internet Performance Service and COmcast DlglUl Voice Unlimited) ... ....... ... ... .... . .. HD PIUS (Includes Dlgdal Prelerretl Video Service rdlh HD, HB0,1 HD receiver and remote, 99 No Change $169 High Speed Internet Olasti SOrvice and DOmCast Digital Voice Unlimited) ... ....... .... ...... ..... . .. HD Prelerretl Plus (Includes Digital Preferred Video Service w0h HD, HBO, Slarz, l HD rewlver and remote, High Speed Internet Dlastl Service and Camcast OigAal Valce Unlimited) ................. .. $179.99 No ChanAO HD Premier (indutles Premier Vltleo SeMCe wflh HD, HBO, Stag Cinmax, ShovNme and the Spells Entertainment PackaneJ HD DUB recever and remote, Nlgh Speed lnternelUNa SeMce and Comwsl DlAltal VOlce Unlimited)..... .. $209.99 No ChanAe Standard Cable, tlpgal receluer and remote) ....................... $ 55.98 $ 57.50 mlum channels) .............................................. $ 69.98 $ 74.49 pnclutles H8088farz) ...... ... ........... ....... .. .. ...... $ 95.99 $161.50 <uan sra~ shnwlima fincmax and the Seods Enletlalnment Packagol. ...... $108.99 $115.50 DlAltal Classlc(regalres subscrlp0an to Dighal Starter Package ..................... " ........... $ 14.99 $ 15 99 $ 16.99 $ 16.99 ................................................. DlAltal Preferretl . ........... Family Tler (requires subscription 1D Basic Cable and cannot be combined $14 99 No Change wlthservice levels lhatinclutle or require Baslc2Cablo or Standard Cable) .............. . ........... SPOrts Enlerlalnment Package" ................... ......... ........... " ... .. ...... $ 7.99 $ 6.99 NA ChanAe No Change ................................................... Digital Latino DlAltal Vldee Recorder Servlea(OVfl)(requires subscdption to Oigilal5fader) ............ ........... ........... $ 13.95 $ 15.95 DlAltal Addillonal Oatlet Service ..................... .................. ..... ...... $ 6.95 No Change DlAltal Starter Addillonal Oollel Service .................................. ........... $ 1.99 Np ChanAe r r Slarz, Showlime, Cinemax, The Movie Channel (each) ....................... NBO ............ $ 16.99 NB Change , PlaYbaV SUhscriPlion ............................................... ~ ........... $ 19.99 99 $12 No Change No Change 8ollywood(avallable via ONDEMANO any)....•••.~~~~~••• ~~~••••~~~~~•••~~~ . ~~•••~~~••• 99 $ 7 No ChanAe here) TV(available via ON DEMAND anN)~•••-~~~~~~•••~~~~~~••~~~~•••~~~~~~• . •~~~~~•••~~ Howard Stem TV (available via ON DEMAND ony) (can also be purchased ata$7.99 per show basis ora$119.99 yeary rate) .... ......... .. ........ ... $ 10.99 No Change Too Mach ForTV(available via ON DEMANDOny) .............................. ...........$14.99 No Change WWE24/7 favailahle via ONDEMAND Ony) .................................. ...........$ 7.99 No ChanAe HD Movies & Adult Movies are Individually priced ...Price Varies Price Varies DlAltal fleceiver ............................ .. ...... ..... .... ......... ... $ 1.69 No ChanAe flemefe Control ........................ .. ......... . .... .. ....... ... ... .. $ 0.10 , No ChanAe easlc OnIV flecelver ................................. ..................... $ 1.00 Na ChanAe HIAh~Oellnillon (HD) Receiver ........................... ..................... $ 7.00 No Change Cahl¢CABD (first card In device) ........................... ...................... $ 0.00 No Change CahIPCAflD (adddlonal card in same device) ............... ..... ................. .... $ 1,50 No ChanAe In Home Wire Maintenance Plan ........ ....................................... $ 3.95 S 1.99 Channel C9itle Magazine ............. ......................................... $ 3.95 No Change PEG Fee (Pob1le, Edocatlanal 8 Government Programming) .................................. $ 3.18 No Change Payment Convenience Fea/Speed Pay Fee . ......................................... $ 5.00 No ChanAe Late Pee ......................... ......................................... $ 7.00 No Change fleturned Check Fee ................. ......................................... $ 30.00 No Change field Collection .................... ......................................... $ 25.00 No ChanAe Unrelurnetl or Oamagetl Equipment ...... ......................................... Pdce fades Price varies "EH¢clive llll09 DiA9al Prolene0 will bo named Digital Classic. This change will not Impact the services or channels that you currenAy receive. east •9igitalPref¢ned and DlBilal Premlar Packages includ¢Digital Slatl¢g Digital Classic and any applicable ® Com movie channels and tlges not indutle adult channels or ON REMAND subscripnon services. "Basic Cable and a tllAilal recaivor am requlretl to mceive those services. gigilal Service is not required. WWW.COI11C951.COf11 "'Dlgifal Blatler Package requlretl. All TrademarXS ate the properly of their respective owners. All rights reserved. Col. Hts./Hilltop 1/09 WORK ORDER. v CUSTOMER SURVEY ~ C O ~ • C ~ O o C4 0 O Zrrd7 ..C N N °od'I~ ti _ Q- 0.. CO M O O U ~, ~ p r ti O(~Nr ti r Q O ~ ~ N O N ~ ~ N o 'C ~ M ; ~. CD CO M N ~ _ ~O~ O (~ O > ~- ~ O U ~ vim- ~ ~ N ~ r 'y (0 . N ti ~ N c p ~ (0 U a> p N XMr 00 ~wM~n M U d' d' ~ ~ ~ U ~, N ~~ ~ c6 C O . ~ O ~ ~ J ~ ~ ~~ ~ ~ r r +, O U O ~ ~ ~ ~ 0.. ~ (n ~+ ~- d' ~ ~ M M r' I r00r N ~ ~ ~ ~ O ~ O-~'~ ~ ~ ~ N ~ ~ (0 ._ (0 N "~ E ~ ~ O N N ~ N N ~ 7+ 7+ N fA N L N N ~ ~ ~ 7 ~ ~ O 0 0 ~' ~ ~~ L ~ O ~ ~ ~ N O O ~ N C N N N L Q N ~ Z O .,.+ C N flS ~ ~- }, N "~ f0 .~ O c~ N +~ C L U c~ N U C O f~ CD OO ~ ~Nd-CO OpNNI` OONOI~ r N N r 7 6 ~ ~ ~ ~ m ~ a~ O -a 2~ C "~- Q O O C N 's. " N N N Y ti. 2 ~ a~ c E E m 0 ~t n. ~ Y ~ ~ U > (Tf ~ Z U ~' T CA N C co a ~~, ~ U ~ U ~ 0 L. L O ~ N .~ ~ ~ ~" ~ ~ 6 G ~ .3 ~ U .~-+ (0 O Q -F~ '~ C O ~. N N N r 00 f~ 0 NOaOr N N N M d'IS~O~' rrr00 pr OON d- (fl r r ~~ ~~ ~ ~~ ~~ L(~ r ~~ OO r r `~ N r `/ `/ U U U Q a ~ Q ~' U - ~ Q ~ ~ O ~ -p ;~ ~ U W .~ rn FINANCIAL STATEMENT INDEPENDENT AUDITORS' REPORT Board of Directors and Stockholder Comcast of Minnesota, Inc. Philadelphia, PA Deloitte &TOUChe LLP 1700 Market Street Philadelphia, PA 19103-3984 USA Tel: +1 215 246 2300 Fax: +1 215 569 2441 www.deloitte.<om We have audited the accompanying schedule of gross receipts, as defined in Section 11.102(14) of the Cable Communications Franchise Ordinance No. 1202 (the "Ordinance"), of Comcast of Minnesota, Inc. (the "Company") for the franchise area of the City of Columbia Heights, Minnesota (the "Schedule") for the year ended December 31, 2008. This Schedule is the responsibility of the Company's management. Our responsibility is to express an opinion on this Schedule based on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perforln the audit to obtain reasonable assurance about whether the Schedule is free of material misstatement. An audit includes consideration of internal conh•ol over financial reporting as it relates to the Schedule as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's internal control over financial reporting as it relates to the Schedule. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the Schedule, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall Schedule presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, such Schedule presents fairly, in all material respects, the gross receipts, as defined in the Ordinance refelTed to above, of Comcast of Minnesota, Inc. for the franchise area described above for the year ended December 31, 2008. This report is intended solely for the information and use of the Board of Directors and Stockholder of Comcast of Minnesota, Inc, and the City of Columbia Heights, Minnesota and is not intended to be and should not be used by anyone other than these specified parties. ~ ~- L.-G../~ -~-- ~ ..r.u4_ March 25, 2009 Member of Deloitte Touche Tohmatsu Ed Marchetti Vice President -Engineering Vice President - Engineering Esteban Sandino Scott Melter Vice President -Engineering Vice President -Engineering and Technical Operations Dale Kirk Vice President - Engineering and Technical Operatipns Mike 1. Mason Vice Presldent -Engineering and Technical Operations Steven C. Taber McDonald trick 1 P Vice President -Engineering Operations . a Joseph M. Mardesich Vice President -Engineering Technology Patrick J. Brisch Vice President - Finance Wllliam E. Dordelman Vice President -Finance ~ Co-Treasurer Vice President -Finance and Accounting Duane Amendola Vice President -Finance and Accounting Kevin T. Bethke Margaret W. Sarason Vice President -Finance and Accounting Vice President -Finance and Accounting Sarah Bryant Vice President -Finance and Accounting Timothy T. Nester Joseph F. DiTrolio Vlce President -Financial Operations i Deborah Luppold rs Vice Presldent -Government Affa Vice President -Government Affairs Eddie Garcia Vice President -Government Affairs Janet L. Turpen Vice President -Government Affairs john Aragon Vice Presldent -Government Affairs Johnnie Giles Vice President -Government Affairs Karen Munro Kimberly Roden Vice President -Government Affairs Sanford T. Inouye Vlce President -Government Affairs Vice President -Government Affairs Steven R. Holmes Allanna Kelsall Vice President -Human Resources Rullman Chris W Vice President -Human Resources . Judith Eisen Vice President -Human Resources Julie Harrison Vice President -Human Resources Michael Cindric Vice President -Human Resources Ronald Phillips Vice President -Human Resources sources Compensation and BeneFlts R Wllliam Strahan e Vice President -Human Vice President -Information Technology Stephen R. Sims Vice President -Labor and Employment Andrew C. Topping Deputy General Counsel John Douglas Vice President -Labor Relations Lars I. Lofas, Jr. Vice President -Marketing Vice President -Marketing, Facilities and General Operations Jeffrey E. Smith Deputy General Counsel David Dlers Vice President -Operations Management - Vice President -Operations Management Maria Arias Mary Beth Schubert Vice President -Public Relations Steve Kipp Vice President -Public Relations Theressa Davis Vice President -Public Relations Vice President -Public Relations Tracy Baumgartner Gerald C. O'Brien Vice President -Real Estate Loretta L. Simon Vice President -Real Estate Vice President -Sales and Marketing Elaine T. Barden Nicholas Kozel Vice President -Sales and Marketing Lang Richard A Vice President -Sales and Marketing . Thomas J. Pierce Vice President -Sales and Marketing Vlce President -Sales and Marketing William S. Mosher Regina M. Hutchinson Vlce President -Training and Development Davidson M T Vice Presldent -Voice Services . . Kandice Weplier Vice President and General Manager Division Vice President - Ad Sales _ Richard M. Stanley Regional Senior Vice President Curt L. Henninger Rozek Leonard J Regional Senior Vice Presldent . Scott H. Binder Regional Senior Vice President Regional Senior Vice President -Cable Management William G. Wright Regional Senior Vice President -General Management Steven A. White Anne McMullen Area Vice President Bradley S. Kaplan Area Vice President Cristina B. Villanueva Area Vice President Area Vice President Douglas M. Schulz Farrell D. Moseley Area Vice President SHAREHOLDERS CUSTOMER CONCERNS C®~ ~~ ~~m 10 River Park Plaza Saint Paul, MN 55107 Kathi Donnelly-Cohen Director of Government Affairs Twin Cities Region (651)493-5776 (651)493-5275 -FAX ~ '~ ~ ~tip~ ~~ ,fig ; ~ , ty,~ July 22, 2009 Ms. Linda Magee City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 Dear Linda: Enclosed please find the Franchise Fee check for the 2"d Quarter as well as the back-up calculations for that check. Should you have any questions, please do not hesitate to contact me. Sincerely, -~/ Kathi Donnelly-Cohen Director of Government Affairs ~'./~~++~~ c~+ COMCAST FINANCIAL AGENCY CORPORATION REMITTANCE ADVICE v~~~`~~' A Comcast Cable Communications Group Company 1701 JFK Boulevard Philadelphia, PA 19103-2838 NO. 209693830 n~fo ~ tln~.u a .na Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608.FF.2Q0 01-JUN-09 000608 2Q09 Franchise Fees - Co 0.00 42,710.27 TOTAL I o.o0 4z,71o.z7 e NO. 209693830 Comcast 56-,544,44, COMCAST FINANCIAL AGENCY CORPORATION ' "676526343 _- AComoaalCableCOmm~nicalmns.Group Campeny Dale 16-JUL-09 1701 JFK 6ouieypFtl ~ -' Philetlalplile, PA 781832838 ,, ~ Vnltl Aller 1B8 Days .""'42 710 27 r'~r>' Forty-Two Thousand Seven Hundred Ten pollars And 27 Cents*******'* W Te COLUMBIA HEIGHTS CITY OF MN order 590 40TH AVE NE or COLUMBIA HEIGHTS, MN 55421-3878 ~ ~ ~y ~~ United States Authorized Signature U II^20969383011' r:044ii5443r: 67552834311' COMCAST FINANCIAL AG ENCY CORPORATION ~COI`Y1Cp$t, A Comcast Cablo Communications Group Company 1701 JFK Boulevard Philadelphia, PA 19103-2838 r ~r~n~r~n ~r r~n~r~ur~~n~~r~n~ur~~u~r~r~r~n~~nu~~~r 00608 CI:S ZA 09295 - p5n93]92p3 NNNN 29551pppp40a8 %b93A1 C COLUMBIA HEIGHTS CITY OF MN 590 40TH AVE NE COLUMBIA HEIGHTS MN 55421-3II35 VENDOR NUMBER: 154604 8031151 PAGE: 1 of 1 DATE: October 22, 2009 CHECK NUMBER: 509379203 AMOUNT PAID: $41,407.38 VENDOR: COLUMBIA HEIGHTS CITY OF MN IPIVOICE NO. INVOICE DATE DESCRIPTION DISCOUNTAMOUNT NL-TAMOUNi 608.FF.3009,1026 09/01/09 0006083009 Franchise Fees-Columbia He $0.00 $41,407.38 TOTALS $0.00 $41,407.38 Z2S•D~• ~Zso 3~4n~- ~ct~~er~S c ~=~; C „~ City o, Col: ,< ~ Finance peaa+tment ~* disc Revenue j&12612©Gi 12:50:31 22# @0.36A~0 GR 41,401.38 PLEASE DETACH DEFORE DEPOSITING CHECK C®1 1 ILotAJ l,® July 9, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcasl Cable 10 River Park Plaza St. Paul, MN 55107 Comcast is pleased to announce that The Outdoor Channel will be added to the Sports & Entertainment Package on channel 270, effective August 11, 2009. A preview of The Outdoor Channel will be provided on channel 270 from July 31 through August 10. An ad will appear in the Pioneer Press and Star Tribune to notify our customers of the addition and preview. Sincerely, C!~. ~~.d Government Affairs Professional C®1 1 16r W J® July 23, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 10 River Park Plaza St. Paul, MN 55107 Comcast is pleased to announce that, starting August 4, 2009, Comcast High-Speed Internet customers will have access to online sports service ESPN360 at no additional charge. The site features a wide selection of great sporting events and is easy to access at www.comcast.net or directly at www.ESPN360.com. ESPN360 will offer Comcast High-Speed Internet customers access to more than 3,500 live sporting events each year, and users can access up to 20 live broadcasts simultaneously. Programming includes: - Over 1,400 NCAA Division 1 basketball and football games (over 350 College Football games this year) and 15 NCAA Championship events - Over 165 National Basketball Association and Major League Baseball games each season - All 4 Grand Slam Tennis Championship tournaments, including the Men's and Women's Finals and all qualifying rounds - PGA Golf events, including The Masters, the U.S. Open and The Open Championships - Over 820 individual soccer streams from 31 international tournaments, leagues and events, including UEFA Champions League, La Liga, and Euro Cup - X Games 15, the world's premier action sports event Comcast High-Speed Internet customers will be informed of the launch of ESPN360 via email (enclosed). If you have any questions or concerns, please contact me at (651) 493-5776. Sincerely, ~~- _ ~ f~, Kathi Donnelly-Cohen Director of Government Affairs CQI71~C~5~, Service Annauncemcr§t drrjarfit big a ;.: ~~~J ~~~~ ~ ~ ~~ ~~ ~ ~3 ~~. ESPN3B0 is coming to C©mcast.net®and it's included with your subscrip6cn! Nnwthe best value in sports is getting even better with enhanced online content.That's because as a Comcas4 High-Speed Internet subscriber, you will soon have access to P~Pf7~£ztt, provided by Comcast.net, at no additional cost) Later this Summer, you'll enjoy live coverage of up to 3,500 games a year, with more than half of those events ONLY available online. You can even watch up to 20 live streams at a time! Plus, you'll be able to watch even more exclu- sive sports-all streamed in crystal clarify over our advanced fiber-optic network-anytime you want. It's just anoth e r way to tha nk you for being a valued Comcast customer. ~fartir;g alasgaast ~, a~c,ess €t a(t at w~ ev vv. e a r r a c a s @. rt et,'3 fa Q? This. is a se nrice~mlab,d entail. Ccntcact iroill occasionally se rid you se nricr.relatr.d entai L'. to irdorrn you of service U Agra des Ot It eOJ hGl"P?fL 4o yom Corr~casf Nigh~Speetl Internet Scn;ice, S€rv icrs. and features are suhject fo i:.omcas'is sta nd arrJ towns and con difio ns of Berri c~? and are su bjerl tro change. Cor,ta ut Cont cast for details and rc=ari otions. This: siohile arq?licatibri from Corn cast dce:= no4 include dir-ti iri e. Please consult y~iur oni reless. provider ftrt info sn afion abe~ut apl:dir:atde air-firm= charges. ( ri try right': OCi9, Conoast. Pal other traders aAi> arc pror~.~rries of trheir n?spec9i~tve oo+m, r; is. 11om r,:a::+h rr.;pecL yo ru privy c?t rnr a comr~lete Jescrili}inn of our pri?rzi,;y poli rf, clid<here, 0r^pa5t C7 tie C:om oast C'.e titer 1?n9 JraC Goulnva ni I'hiladelphie, PA 1Uin2-2;33f; F1ttn: Cnrr~cast Nigh-`~pecd Intent of c(YYYIC75f.Y1~'~ '~~tf~.cob C1 1 I<rWJI® July 24, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: ~~~~, c;<.y1~tTrt.i, .1 ,{,~ I c. Comcast Cable 10 River Park Plaza Sl. Paul, MN 55107 In an effort to give new customers even more reasons to choose Comcast as their service provider, Comcast is introducing 12- and 24-month cost-saving offers on services such as our Digital Starter package, and HD Triple Play with the option to add HBO at no additional cost. Potential new and upgrading customers have asked for the ability to "lock in" a price as a way to save, and we have responded. These offers give us one more way to compete effectively in an increasingly competitive environment. So that you may be familiar with this type of offer, please find enclosed advertising copy, and sample confirming letters sent to those choosing to take the offer. If you have any questions or concerns, please contact me at (651) 493-5776. Sincerely, Kathi Donnelly-Cohen Director of Government Affairs Enclosures c~mc~~t. Offered Service(s): Comcast Digital Starter for $29.99 per month for 12 months. 12 MONTH TERM CUSTOMER AGREEMENT Dear Thank you for choosing Comcast! A description of the Offered Services ("Service") you have ordered is described above. In order tc receive the Service pricing, you must confirm your agreement to the Terms below by signing where indicated and returning this signed agreement ("Agreement") to the below mailing address within thirtv (30) days of your service activation or upgrade, If the signed Agreement is not received by Comcast within 30, you will be billed at Comcast's applicable charges for Service without a 12 month agreement. Please make sure to promptly return this signed letter to ensure that you receive the Service pricing listed above. Terms: 1) By signing below, the customer ("you' or "Customer") will receive the Comcast Service described above, and for the first 12 months from the date the Service is activated, at the price specified above (plus applicable taxes and franchise fees). AFTER THE 12 MONTH PERIOD, COMCAST'S THEN CURRENT APPLICABLE CHARGES WILL APPLY. By agreeing to maintain the Service for 12 months with your account in good standing, the Service price will not be increased during the first 12 month period. 2) YOU AGREE THAT IF SERVICE IS CANCELLED, DOWNGRADED OR DISCONNECTED FOR ANY REASON DURING THE 12 MONTH PERIOD (EXCEPT DURING THE FIRST 30 DAYS OF SERVICE ACTIVATION AS PROVIDED IN PARAGRAPH 3 BELOW), AN EARLY TERMINATION FEE OF $75 SHALL APPLY. IN ADDITION, IF SERVICE IS DOWNGRADED, COMCAST'S APPLICABLE CHARGES FOR SERVICE AND EQUIPMENT WITHOUT A 12 MONTH AGREEMENT WILL APPLY TO ANY REMAINING SERVICES. YOU ALSO AGREE THAT FOLLOWING THE 12 MONTH PERIOD, COMCAST'S APPLICABLE CHARGES FOR SERVICES AND EQUIPMENT WITHOUT A 12 MONTH TERM AGREEMENT SHALL APPLY UNLESS SERVICE IS CANCELLED BY CALLING 1-612-460-3316. 3) During the first thirty (30) days following service activation, you may cancel Service for any reason by calling Comcast and requesting cancellation (you are required to return all equipment provided by Comcast). If you cancel Service during the first thirty (30) days, the early termination fee will not apply. If during the term of this Agreement you cancel Service because you move your residence to a location within a Comcast serviceable area and you reconnect to a comparable Service offered by Comcast (as determined by Comcast), within 30 days of disconnection, the amount of the early termination fee will be credited upon proof of installation. If Comcast does not offer a comparable Service and you activate Comcast residential cable service within 30 days of your Service disconnection, the amount of the early termination fee will be credited upon proof of Service installation. To receive the credit, you must contact Comcast by calling, 1-612-460-3316 within forty-five (45) days of Service disconnection. Agreement ID: PIN: Account Number: 4) Service is for one outlet and does not include the fees described in paragraph 1, installation charges, equipment, or other charges not specifically included in the Service as described above (including without limitation, PPV and other non-recurring charges). The provisions of this Agreement supplement the general terms and conditions of the Comcast agreement for residential services for Cable Service, High Speed Internet and Digital Voice (as amended in accordance with their terms). This Agreement shall become effective when accepted by an authorized Comcast representative. 5) Comcast may rearrange, delete, add to or otherwise change programming or features or offerings contained in the Service. This Agreement may not be altered or modified by typed, handwritten or any other means, unless approved in writing by an authorized Officer of Comcast. Again, thank you for choosing Comcast. Please call us if you have any questions Sincerely, Comcast Customer Service CUSTOMER SIGNATURE REQUIRED BELOW: The below named Customer represents that he or she is age 18 or older and acknowledges that he or she has read, understands and agrees to the above Terms. This Agreement is not transferable and Customer acknowledges that he or she is the Account holder for the above-referenced account. CUSTOMER ACKNOWLEDGES AND AGREES THAT, IF SERVICE IS CANCELLED OR DOWNGRADED DURING THE 12 MONTH PERIOD FOLLOWING ACTIVATION, CUSTOMER SHALL BE OBLIGATED AND AGREES TO PAY COMCAST AN EARLY TERMINATION FEE OF $75 AS SPECIFIED ABOVE. Customer Signature: Date: Options for returning the signed contract: We strongly encourage the electronic a reement acceptance through the website listed. You will be asked to enter your Agreement ID which is: and a PIN which is URL: www.comcast.com/agreement Fax Number: 770-963-6679 Address: Comcast Contract Services P.O. Box 492950 Lawrenceville, GA 30049-6679 cc~mcast. Offered Service(s): Comcast Digital Starter for $29.99 per months 1-12 and $39.99 per month for months 13-24. 24 MONTH TERM CUSTOMER AGREEMENT Dear Thank you for choosing Comcast! A description of the Offered Services ("Service") you have ordered is described above. In order to receive the Service pricing, you must confirm your agreement to the Terms below by signing where indicated and returning this signed agreement ("Agreement") to the below mailing address within thirtv (30) days of vour service activation or upgrade, If the signed Agreement is not received by Comcast within 30 days, you will be billed at Comcast's applicable charges for Service without a 24 month agreement. Please make sure to promptly return this signed letter to ensure that you receive the Service pricing listed above. Terms: 1) By signing below, the customer ("you" or "Customer") will receive the Comcast Service described above, and for the first 24 months from the date the Service is activated, at the price specified above (plus applicable taxes and franchise fees). AFTER THE 24 MONTH PERIOD, COMCAST'S THEN CURRENT APPLICABLE CHARGES WILL APPLY. By signing this agreement, you agree to maintain the Service for 24 months with your account in good standing. 2) YOU AGREE THAT IF SERVICE IS CANCELLED, DOWNGRADED OR DISCONNECTED FOR ANY REASON DURING THE 24 MONTH PERIOD (EXCEPT DURING THE FIRST 30 DAYS OF SERVICE ACTIVATION AS PROVIDED IN PARAGRAPH 3 BELOW), AN EARLY TERMINATION FEE OF $150 SHALL APPLY. IN ADDITION, IF SERVICE IS DOWNGRADED, COMCAST'S APPLICABLE CHARGES FOR SERVICE AND EQUIPMENT WITHOUT A 24 MONTH AGREEMENT WILL APPLY TO ANY REMAINING SERVICES. YOU ALSO AGREE THAT FOLLOWING THE 24 MONTH PERIOD, COMCAST'S APPLICABLE CHARGES FOR SERVICES AND EQUIPMENT WITHOUT A 24 MONTH TERM AGREEMENT SHALL APPLY UNLESS SERVICE IS CANCELLED BY CALLING 1-612-460-3316. 3) During the first thirty (30) days following service activation, you may cancel Service for any reason by calling Comcast and requesting cancellation (you are required to return all equipment provided by Comcast). If you cancel Service during the first thirty (30) days, the early termination fee will not apply. If during the term of this Agreement you cancel Service because you move your residence to a location within a Comcast serviceable area and you reconnect to a comparable Service offered by Comcast (as determined by Comcast), within 30 days of disconnection, the amount of the early termination fee will be credited upon proof of installation. If Comcast does not offer a comparable Service and you activate Comcast residential cable service within 30 days of your Service disconnection, the amount of the early termination fee will be credited upon proof of Service installation. To receive the credit, you must contact Comcast by calling, 1-612-460-3316 within forty-five (45) days of Service disconnection. Agreement ID: PIN: Account Number: 4) Service is for one outlet and does not include the fees described in paragraph 1, installation charges, equipment, or other charges not specifically included in the Service as described above (including without limitation, PPV and other non-recurring charges). The provisions of this Agreement supplement the general terms and conditions of the Comcast agreement for residential services for Cable Service, High Speed Internet and Digital Voice (as amended in accordance with their terms). This Agreement shall become effective when accepted by an authorized Comcast representative. 5) Comcast may rearrange, delete, add to or otherwise change programming or features or offerings contained in the Service. This Agreement may not be altered or modified by typed, handwritten or any other means, unless approved in writing by an authorized Officer of Comcast. Again, thank you for choosing Comcast. Please call us if you have any questions Sincerely, Comcast Customer Service CUSTOMER SIGNATURE REQUIRED BELOW: The below named Customer represents that he or she is age 18 or older and acknowledges that he or she has read, understands and agrees to the above Terms. This Agreement is not transferable and Customer acknowledges that he or she is the Account holder for the above-referenced account. CUSTOMER ACKNOWLEDGES AND AGREES THAT, IF SERVICE IS CANCELLED OR DOWNGRADED DURING THE 24 MONTH PERIOD FOLLOWING ACTIVATION, CUSTOMER SHALL BE OBLIGATED AND AGREES TO PAY COMCAST AN EARLY TERMINATION FEE OF $150 AS SPECIFIED ABOVE. Customer Signature: Options for returning the signed contract: We strongly encourage the electronic a reement acceptance through the website listed. You will be asked to enter your Agreement ID which is: and a PIN which is URL: www.comcast.com/agreement Fax Number: 770-963-6679 Address: Comcast Contract Services P.O. Box 492950 Lawrenceville, GA 30049-6679 ..r ~~a~ pj U ~~ (~U~ ~o x~ 'a = as /~y wWO, \^Y, W N ~^^ i~ tfi O y""~ .d.~ Y ~ t': .3 ~ ~~,~ .o U v .. ~ mc; ~, ~_ •~ r° D ~ r. co V `'' U ~ ~`°:~ £. ~, .:4 ,,.,~ s rn U 0 o v w °' '~ ~ n N o ~ o m o s'a m E 1 f j ~ s m o W N x t 3 ~ V ~ N O N Y ~ O O Z C N N ~ N O O C te " C 7 N ~p O N a N«a c ii _ o I Ot U N N N J O ~ d W a Y ~ ~ E ~ o t ' m E ~ N y u m C C `~ 3 u N ' O ~. O j u E v ~ u ~t~ T~ ~ D V i i r„ +, ~m ~ a t+ ~ E E a . U ~~ . ~r. ; 'r.'s ~~~ ' m a 0 r 7 r 1 o C~ S Z ~ ': ~ 5 3 {~ ~. r'!) yJ U t rv tea ~w ~ ~{t },,.> y~ l ~ +F v}c3 i` t 1 ~~ TM :; ~~ ~, ~; £~ ~. ~~ Q~ l y ~ ~~ C ~ rE C t [w' ' Y/ N N F P~ t- r N ;~ t~ .~ ,, ~ ~ s ,.~ ~ .~ s r«. i+i ~_ ~~ +. ~ s ~ av O ~N 111 (~ >"A ?rt L ohs 4 i+:} y 8 C,1~ - •~~jWy N ~ W Y' r C ~ Z ~ }~ ~ N a L j N i~ C .... N4~-~ i'.. "s .. o ', S sue' _ F~7 ,.~~ :€1+1 ~,:. i.4 .f.. L~ ~ ~ " oN t.+~ e L ~,' ~ 0 e %: ~ . :i_• 0 P A Y ;. Y ~m ~a ao a E `' 0 ,~ 4~~. ~f~~ Y~i ~~M1.~ ~~` F u`yp ~_~~:: r'ij k 1'-~ Yy1 8~ 3 :R r 4" 3 ~~ t:? irk rq~ {~ ~7 e .. Q ': i • 2 ~ ' . `V i N u ~ ~ T i. T c 7 ,. '~ y 3 i •Q ~ N ~ ~ ~ ~ ~ ~ ~ C C O ~~ w ~ ,;, ~ a k~ ~ ~~ o ~fi ~ ~q~ -° ~ ` Y ~ e x - ~ L ' u,~ Y U n y'-= O n c j L 3 ~ C C V RF -;3 p x N ~ ecc~~i N ~ . II G ~i~ ~~~'g~ f. ~~ ~ ~ z ~LSY34 +' Oi P. 05~5 -S ~ . ?.1 . , ~ i-o~ F~ia',~~i ~ _. :' V 0 m Y m 8 COt11CC~Sf~ July 30, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 10 River Park Plaza St, Paul, MN 55107 On August 31, 2009 Comcast will add MLB Network to channel 272 of the Sports Entertainment Package. A preview of MLB Network will be provided from July 31 through August 30. A digital receiver is required to receive this programming on the Sports Entertainment Package. Customers will be notified by an ad in the Pioneer Press and Star Tribune. If you have questions, please call me at (651) 493-5776. Sincerely, - ~, Kathi Donnelly-Cohan Director of Government Affairs t® July 31, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: h`;~-. `~~~ ,~ ~i ~~ ~ r~ Comcast is pleased to announce a new feature called Universal Caller ID (UCID) with provisioning to begin on August 3, 2009 and completed in approximately three weeks to all qualifying St. Paul area customers. The feature will allow our three product customers the benefits of being able to view inbound caller ID information on their television (with a compatible set top box) and their Windows or Mac computer. Customers will be able to screen calls while watching TV programs or reading emails. The feature allows the customer options of having the calls roll to voice mail instead of answering directly. Customers will not have to do anything to receive this feature on their cable service. If customers would like this feature available on their high-speed Internet service they only need to wait for it to be active on the television and download the Caller ID on their PC or MAC by visiting ww.comcast.net/calleridpc. The feature will only be available to those customers that subscribe to our Triple Play bundle -Comcast Digital Cable, high-speed Internet and Digital Voice. There is no charge for this feature if a customer subscribes to a Triple Play bundle. If you have any questions or concerns, please contact me at (651) 493-5776. Sincerely, ~~ Kathi Donnelly-Cohen Director of Government Affairs Comcast Ca61e 10 River Park Plaza St Paul, MN 55107 6~~~~:9l~~~ t:C?I i!r~,pb1 FIi:;GGFIi'S ®1 1 I~eWJI~m August 21, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: HlR7 ~ &3~ Comcast Cable 10 River Park Plaza St. Paul, MN 55107 Comcast has great news for serious football fans with the addition of The Red Zone Channel to the Sports Entertainment Package channel 266 beginning September 23, 2009. A preview of the channel will be available for those customers that subscribe to the Sports Entertainment Package beginning September 13, 2009. The Red Zone Channel is produced by the NFL Network and will air every Sunday from noon through late afternoon during the season. Customers will enjoy live look-ins to games already in progress and real time highlights for every game that day. Please find enclosed advertising copy that will appear in the Pioneer Press and Star Tribune on August 23, 2009. If you have any questions or concerns, please contact me at (651) 493-5776. Sincerely, ~~~ Kathi Donnelly-Cohen Director of Government Affairs Comcast adds The Red Zone Channel to Sports Entertainment Package Great news for serious football fans! On September 23, 2009, Comcast is adding The Red Zone Channel to the Spolts Entertainment Package, channe1266 in the St. Paul service area and channel 727 in the Minneapolis service area. The Red Zone Channel, produced by the NFL Network, will air every SulJday fi•om Noon through late afternoon games, during the season. Sports Entertainment Package customers will enjoy live look-ins to exciting NFL games currently in progress and real-Circe highlighCS for every NFL game that day. Comcast will offer a preview of The Red Zone Channel, beginning September I3.For more [-formation about The Red Zone Channel and how you can subscribe to the Comcast Sports Entertainment Package, please contact Comcast at one of the following numbers: 651.222.3333 (MN) 800.255.4640 (WI) Thank you for choosing Comcast. Service is sabjem to the terms mtA conditions ofComezsl Cable subscriber agreement. Pricing and progranoning subject to chmrge. Por more infonnztion regzrding Comcast services, including availability, restrictions and equipment requirements, call (651) 222-3333 or 1-888~COMCAS'f. St. Paul Nra includes: A-on, Andoveq Anoka, Arden Hills, Bayport, Baytown Township, Birchwood, Blaine, -rooklyn Contey -rooklyn Park, -nmsville, Cmnerville, Champlin, Circle Pines, Columbiz Ilcights, Coon Rapids, Corcoran, Cottage Grove, Crystal, Dellwood, Danmark, -agnq Falcon Heights, Gem Lake, Golden Valloy, Grant Township, Grey Cloud Island, Ham Lake, Hanovor, Hustings, Hilltop, Hodson, Hugo, Inver Grove Heights, Lakelmul, Lakeland Shores, Lzkc Blmo, Lmtdfzll, Lmiderdale, Lexington, Lilydale, Lino Lakes, Little Canada, Mahtanedi, Maplewood, Mzple Grove, Medicine bake, Mendota, Mendota Heights, Mounds View, Newpod, New -dghtmi, Nmv Hope, Nmih Ihidson, North Oaks, North St. Paal, Oakdale, Oak Grove, Ozk Park Heights, Osseo, Pine Springs, Yly~nonlh, Prescott, WI, Ramsey, River Palls, Robbinsdale, Rogers, Roseville, Shorevimv, Sonlh St. Pool, Spring Lake P, rk, Stilhvmer, Slilhvater Township, SL Anthony, St Crois -each, 8t. Mary's Point, 51. Paul, 51. Yaul Pzrk, Sunfish Lake,'l'own of River Palls, Troy 1'mvnship, Vadnais Ileighls, White -car Lake, White -oar Lzke'fownship, West Lakeland, Wesl SL Pmd, Willm'nie, and Woodbury. Mlnneapells Area includes: -loomington, Carveq Chaskz, Eden Przirie, F.dina, PriAley, llelena Township, Hopkins, Jzckson Tmvnshiq Jordan, Lakerown Tmvnsbip, Lanesbnrgh Township, Louisvillc'fownship, Madelia, Montrose Minneapolis, Minnetonka, New Prague, New Uhn, Richfield, Sand ~, (9/1/2009) Shelley Hanson - NBA TVND & TV Guide Channel notice.- Columbia Heights.pdf Page 1 Comcast. August 31, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: C«ncast Cable 10 River Park Plaza SI. Pwl, MN 55107 Via electronic mail Comcast is pleased to announcethe addition cf NBA TV HD to channel 257 to those customers with the Digital Classic Tier or the Sports Entertainment Package on October 1.2009. In addition, the TV Guide Channel will move from an analog service on Basic Cable to a digital service on October 1, 2009. Itwill continue to be available to those customers with Basic Service and a digital receiver on channel 127. Basic-only customers can add a digital converter for $1.69 per month -which will give them access to the TV Guide Channel, as well as C-SPAN 2, TPT-Minnesota, KSTP- NEWS, KARE-11 Weather, EWiN, and 45 Music Choice channels. Standard cable customers can upgradeto Digital Starter, which includes a digital converter, at no additional cost. Customers who do not utilize a digital converter will still be able to find programming information through various outlets such as ComcasYs monthly magazine guide or online using FANCAST.com and TV Guide.com websites. An advertisement will appearin the Pioneer Press and StarTribune on Septemberl, 2009. A copy ofthe advertisement is enclosed. Our customer accountrepresentatives are available to answer any questions customers may have, 24-hoursa day, seven days a week! If you have any questions or concerns, please contact me at (651) 493-5776. Sincerely, Kathi Donnelly-Cohen Director of Government Affairs Enclosure (9/1/2009) Shelley Hanson -NBA TV HD & TV Guide Channel notice -Columbia Heights.pdf Page 2 Notice for Comcast Cable Customers Comcastisgearing up for the 2009/2010 NBA season. OnOdober1,2009, Comcast will addNBANHD tochannel257 in our St. Paul service area andwillbe available tocustomerswiththeDigital ClassicTier or forts Entertainment Package. In addition, effe d ive Odober 1, 2009, N Guide Channel, in t he St. Paul service area, will move to channel 127. NGuideChannel will be available in all St. Paul Area communities to customerswho subskxibe t o Basic Cable and use a digital receiver. For more information about the NBA N HD channel orN Guide Channel, please contact Comcast at one of the following numbers: 651.222.3333 (NI1V) 800 .255.4640 (WI) Thank you forchoosing Comcast. sen;y~ i::,tyrrl to n.: mmrs,w camnars w c a,..ut c,H<:,n;enn, ngan.~d. rAdr~ ram pag ru,murg :,yr<I rodmyc. HD nv'ci¢r and llD mimisim (rv%pxiR~:wmrFoHrorime HD rymnmm,ilg Pa nrrc i,J'w,mlia vrcgv~5~g Cmressl scni¢s, ircluti,H .voiladlilg msnigias vN cV,ilnure q,,imnctls, will(651)112-3331 u1-B88COh1CAST.S1. 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PaW, \Vilicnuc, rvd \VmIW ry. C®1 1 I~sWJ6w September 22, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: We are writing to share great news. Comcast Cable 10 River Park Plaza St. Paul, MN 55107 k '~ uFl'=NTS r:gt11PAP}p.. ~.. "aCp ? 5 '09 Comcast is pleased to announce the launch of the enhanced Comcast Customer Guarantee. A copy of the Guarantee is enclosed. We want our customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast. Our goal is to provide a consistently superior customer experience -whether at sign-up, during the normal course of business or during a service call. The Comcast Customer Guarantee lets our customers know what they can and should expect from Comcast, and what we're doing to hold ourselves accountable every day. We also wish to announce another Comcast High-Speed Internet speed breakthrough. The Twin Cities Region was the first cable system in the nation to offer residential speeds of up to 50 Mbps. On September 9, we became the first Comcast system to launch a 100 Mbps service. Available across our service area, 'Comcast High-Speed Internet Deluxe 100' is initially for Business Class customers because of their interest in these higher speeds. A residential 100 Mbps service is planned. Deluxe 100 is a further demonstration of the power of DOCSIS 3.0 technology. These new, superfast wideband speeds underscore the Twin Cities Region's position as one of the most advanced Internet communities in the nation and showcase the power of Comcast's advanced, high-capacity fiber-optic network. Please do not hesitate to contact me should you have any questions or to schedule a product demonstration or facilities tour. Thank you. Sincerely, Lti1Lc_P„/ , Director of Government Affairs Enclosure ~~ We are committed to providing you with a consistently superior customer experience. If for any reason something goes wrong, we will work to resolve the issue as quickly and professionally as we can. "~~ make the fol{o6r~rin~ guar°arrtees: UVe tnri{I g{ve you a 3@'~eday, money back guaranies on A6{ our services If you're not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order, and we'll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation. ~. ~Ne er~fil{ fre~xt you seed ~°€~ur h.arrto ~nrifh eou~~~~y and respect. Our technicians will clearly display their Comcast identification when they arrive at your home. They will be trained and equipped to complete the Job on the first visit. Our Customer Accouht Executives will be courteous and knowledgeable when you contact us. 3. !Ne vw{II ansuver your questions at your convenience. You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-COMCAST or in any of the following ways: • Online via Ask Comcast • Live Chat online with a Comcast technician • Online Community Forum • Send us an a-mail and receive a response within 24 hours 4. VIPs urill offer easyGfo~tsndersfand packages and provide you With a clear bi{I. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You may view your monthly statement and service details anytime by visiting www.comcast.com. ~. VVe Wi{I continua{{y offer fhe best and most video choices. We're working hard to bring more choices to our customers instantaneously by using the --full power of our advanced network and decades of televisiomexperience. We will use ON DEMAND to bring customers dramatically more content choices, including more movies, more sports, more kids' programs, more netwprk TV shows and more HD than anyone else. 6. We vtoi{I quickly address any prob{em you may experience. After the first visit to your home, if we do not satisfactorily complete installation or can't resolve a routine issue, we will extend a complimentary service to your account. Additionally, we won't charge you for a service visit that results from a Comcast equipment or network problem. 7. 1tVe utri{I schedule appainfinenfs at your convenience and be mindful of your time. As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit $20 to your account. Comcast. C®1 1 1 trLA J {.,, September 30, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 10 River Park Plaza St. Paul, MN 55107 •±" ;tom i rt ; ~ , t , ,, ' ~ ~ ,; ~ k~ ^' ~f Comcast is pleased to announce the addition of NFL RedZone HD on channel 268 on November 1, 2009. NFL RedZone HD will be available to customers that subscribe to our Sports Entertainment Package and also have an HD receiver. A preview of NFL RedZone HD will begin October 4, 2009 on the Sports Entertainment Package. NFL RedZone HD, a production of the National Football League, will air on Sunday afternoons and offer live look-ins for every NFL game each time a team is poised to score inside the 20-yard line. With the addition of NFL RedZone HD, Comcast is providing even more ways to view live sporting events and programming from all of the major professional sports leagues and the best of college sports. We are also pleased to announce an exciting free view of NFL RedZone, on channel 266, and NFL RedZone HD, available to all digital customers, on October 4, 2009, noon to 3:15 p.m. Central Time. Customers will be notified of these changes through an ad in the Pioneer Press and Star Tribune. If you have any questions or concerns, please contact me at 651-493-5776. Sincerely, ~i f ~, Kathi Donnelly-Cohen Director of Government Affairs Comcast. Comcast Offers NFL RedZone Free Preview and Adds NFL RedZone HD to Lineup Comcast is pleased to announce the addition of more HD programming to our lineup. On October 4, 2009, Sports Entertainment Package customers with an HD receiver will be able to enjoy IdFL RedZone sports action in brilliant HD on channel 268 in St. Paul service area and channel 406 in the Minneapolis service area. A preview of NFL RedZone hiD will be available October 4, 11,18 and 25 to Sports Entertainment Package customers with an HD receiver. NFL RedZone HD will officially be added to the Sports Entertainment Package HD lineup, November 1, 2009. The NFL RedZone channel, produced by the NFL Network, airs every Sunday from Noon through late afternoon games. Sports Entertainment Package customers enjoy live look-ins to exciting. NFL- and real-time highlights for every NFL game that afternoon. Attention Comcast Digital customers. Comcast and NFL Network present NFL RedZone-where you'll catch every touchdown from every game, every Sunday afternoon. Tune into Comcast channel 266 (268 HD) in the St. Paul service area and channel 727 (406 HD) in the Minneapolis service area on October 4 from noon-3:15pm CT for a free preview. For more information about the NFL RedZone channel and how you can subscribe to the Comcast Sports Entertainment Package, please contact Comcast at one of the following numbers: 651.222.3333 (MN) 800.255.4640 (WI) Thank y~~ fcar choosing ~G~mca~t. Service is subJect to the terms and conditions of Comcast Cable subscriber agreement. Pricing and programming subject to change. HD receiver and HO television (not provided) are required to view HD programming. For mare Information regarding Comcast services, including availability, restrictions and equipment requirements, call (651) 222-3333 or 1-868-COMCAST. St. Paul Area Includes: Afton, Andover, Anoka, Arden Hills, Baypor[, Baytown Township, Birchwood, Blaine, Brooklyn Center, Brooklyn Park, Burnsville, Centerville, Champlin, Circle Pines, Columbia Heights, Coon Rapids, Corcoran, Colfage Grove, Crystal, Dellwood, Denmark, Eagan, Falcon Heights, Gem Lake, Golden Valley, Grant Township, Grey Claud Island, Ham Lake, Hanover, Hastings, Hilltop, Hudson, Hugo, Inver Grave Heights, Lakeland, Lakeland Shores, Lake Elmo, Landfall, Lauderdale, Lexington, Lilydale, Lino Lakes, Little Canada, Mahtometli, Maplewood, Maple Grove, Medicine Lake, Mendota, Mendota Heights, Mounds Vlew, Newport, New Brighton, New Hope, North Hudson, North Oaks, North Bt. Paul; Oakdale, Oak Grove, Oak Park Heights, Osseo, Pine Springs, Plymouth, Prescott, WI, Ramsey, River Falls, Robbinstlale, Rogers, Roseville, Shoreview, South SL Paul, Spring Lake Park, Stillwater, Stillwater Township, St. Anthony, SL Croix Beach, Si. Mary's Point, SL Paul, SI. Paul Park, Sunfish Lake, Town of River Falls, Troy Township, Vadnais Heights, White Bear Lake, Wlilte Bear lake Township, West Lakeland, West St. Paul, Willemle, and Woodhury. Minneapolis Area includes: Bloomington, Carver, Chaska, Eden Prairie, Edina, Fridley, Helena Township, Hopkins, Jackson Township, Jordan, Lakelown Township, LanesburghTownship, I.oulsvllle Township, Madelia, Montrose, Minneapolis, Minnetonka, New Prague, New Ulm, Richfield, Sand Creek Township, SI. Louis Park, Shakopee and Waverly. 5 `® 10 River Park Plua St Paul, MN 55107 November 13, 2009 Ms. Linda Magee ~ t>~,i a~,,,, Assistant to the City Manager Columbia Heights Cable Commission ;j~~r~ :I 6 '09 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: On December 12, 2009, Comcasf is adding a new digital video package option -Digital Economy. This new digital package includes a lineup of almost 50 channels, including Basic Cable plus the following selection of Digital Starter Package services: • A&E • AMC • Animal Planet • BET • Cartoon Network • CNN Comedy Central • Discovery Channel Disney Channel EI • Food Network • Fox News • Hallmark Channel • History • Lifetime • Music Choice Channels • Spike TV • truTV TV Land • USA • Weather Channel The Digital Economy Package also includes a digital converter with remote, Interactive Program Guide, Music Choice Channels, plus the option to add Premium Channels, Pay-Per-View sports packages, the Sports Entertainment Package, and an HD digital converter for broadcast channels in HD. The monthly charge is $39.95 when purchased without a subscription to other Comcast products (High-Speed Internet and/or Comcast Digital Voice) or $29.95 when purchased with Comcast High-Speed Internet and/or Comcast Digital Voice. In addition, Style, channel 118, will move from Digital Classic Tier to Digital Starter Package. If you have any questions or concerns, please contact me at 651-493-5776. Sincerely, ~~ - c~r~, Director of Government Affairs ® Comcas[ Cable &&& 10 River Park Plaza St Paul, MN 55107 November 13, 2009 ~~: ~~ Ms. Linda Magee ~~~~~"°~~ Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast `~~~' .l 6 ~09 Columbia Heights, MN 55421 Dear Linda: Cn December 16, 2009, Comcast-is adding a new digital video package option -Digital Economy. This new digital package includes a lineup of almost 50 channels, including Basic Cable plus the following selection of Digital Starter Package services: • A&E Discovery Channel Lifetime • AMC Disney Channel Music Choice • Animal Planet • E! Channels • BET • Food Network Spike TV • Cartoon Network • Fox News truTV • CNN • Hallmark Channel TV Land • Comedy Central • History USA • Weather Channel The Digital Economy Package also includes a digital converter with remote, Interactive Program Guide, Music Choice Channels, plus the option to add Premium- Channels, Pay-Per-View sports packages, the Sports Entertainment Package, and an HD digital converter for broadcast channels in HD. The monthly charge is $39.95 when purchased without a subscription to other Comcast products (High-Speed Internet and/or Comcast Digital Voice) or $29.95 when purchased with Comcast High-Speed Internet and/or Comcast Digital Voice. In addition, Style, channel 118, will move from Digital Classic Tier to Digital Starter Package. If you have any questions or concerns, please contact me at 651-493-5776. Sincerely, ~~ ~~~ r ~, l/ Director of Government Affairs °'y Comcast Cable a ~;, t~~~~y 10 River Park Plaza C®~ry~~° ter ,, „ i . ~ St. Paul, MN 55107 <A s , ~~~j ~~~ November 18, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: At Comcast, our goal is to continue to provide our customers with great products, service and value. We are proud to offer customers the largest Video On Demand library, the most High-Definition choices, the fastest available high- speed Internet, and smarter home phone service with unlimited focal and nationwide long distance calling. In today's challenging economic environment, Comcast, like many other companies, is experiencing increased business and operational costs. We are aleneration equipment, to hno ogy and service mprovementsntly delivering next- g While the cost of our High-Speed Internet and digital voice services are not increasing at this time, the monthly price for some equipment and Comcast video services will increase effective with customers' January 2010 statement. The attached price andromotionaltofferwdl not beleeceiving a pr ce adjustment during currently enjoy a p the promotional period. Comcast continues to invest in value, choice and reliability for customers. For example, over the past months, we have: ® Continually enhanced the customer experience though better, more integrated products and improved customer service at all levels through our new Customer Guarantee. Invested in the latest and most innovative technologies for our field technicians and call center representatives, atl in an effort to ensure they have the tools to do the job right the first time. Providing more programming choice through On Demand, now with over 17,000 selections every month - 1,000 of those in high-definition -most at no additional charge. In addition, Comcast continues to lead the broadband revolution as America's largest residential broadband provider. In fact, the Twin Cities is home to the fastest widely-available Internet speeds anywhere. Meanwhile, phone customers continue to save hundreds of millions of dollars each year with Comcast Digital Voice. We're also proud to offer businesses in your community true competitive choice with the latest business-class Internet, phone and video product offerings. And, we continue to invest in the communities we serve through programs such as our annual Comcast Cares Day. Attached is our updated service and price list effective January 1, 2010. If you have any questions or need more information about these changes please feel free to call me directly at 651-493-5776. We look forward to continuing to serve your community. Sincerely, Kathy Donnelly-Cohen Director of Government Affairs Attachments TCNCDV C®1 1 1\.r\,rIJ {.a Comcast Cahle 10 River Park Plaza St. Paul, MN 55707 November, 2009 Dear Valued Customer: At Comcast, our goal is to continue to provide you with great products, service and value. We are proud to offer the largest video on demand library, the most high-definition choices and the fastest available high-speed Internet access. In today's challenging economic environment, Comcast, like many other companies, is experiencing increased business and operational costs, as well as increasing programming costs. At the same time, we're delivering next-generation equipment, technology and service improvements for all customers. While the cast of our High-Speed Internet services are not increasing at this time, the monthly price for some equipment and Comcast video services will increase effective with your January 2010 statement. Please see the attached price and service list for more information. Please know that customers who currently enjoy a promotional offer will not be receiving a price adjustment during the promotional period. Comcast continues to transform our products with more content, greater interactivity and new features so you get more for your money. We're improving our high-speed Internet experience, expanding video on demand, adding hundreds more high-definition choices and enhancing our interactive guide to make it easier to search and find this new content. In addition, we're giving customers more choice with bundled discounts and more economical options for all our products and services. Investing in improving the customer experience is one of our top priorities. We're using the latest and most innovative technologies, including an automated diagnostic/troubleshooting program and hand-held devices for service technicians, all in an effort to ensure that our employees have the most effective tools to do the job right the first time. We know you have multiple choices for entertainment, information and communications services in your home. We sincerely appreciate your continued business and pledge to bring you the best available products backed by exceptional customer service. On behalf of over 2,000 Minnesota Comcast employees, thank you for being a Comcast customer. Comcast Hourly Service Char9e ............................................................ ...... 5 32.99 No Chango Inalall-Unwlretl Home(aerial/untlerArounO within 125feet( .................... ...... S 04.09 No Chango Install-Prawlretl HOma(aerlal/untlergrountl wlthln 125 faep ................... ...... 5 29.99 Nn Change Install Atltlltional Ootlet (with i0ltlal lnstallatlon acllvlfy) ......................... ...... 5 15.99 Ito Change Install Atltlitianal Outlet (sapamte lnalallation actwily) .............. _.......... ...... $ 25.99 tla Chango Other Install-Delacafe DUllaL ........................................ _........ ...._ $ 20.99 No Change Other Install-Upgratle(homv visit requlretl) .................................... ...... $ 15.99 N¢Chang¢ Other Install-Downgrade(hvmv visit requlrvd) ................................. ......5 10.49 No ChanAe Other Install-RUtomatetl Chenga(nv homy visltrequlmd) ..................... ...._ $ 1.99 No ChanAe Connect VCD(with Initial lnstallatlon activity) ..................................... ...... S 8.99 Ho Change Connect VCD(saperala Installation activity) .................................. _... ...... $ 12.99 Ilp Change Servlce Cell Charge(w/a subacriptien to In Home Wire Maintenance Plan)...... ...... S 27.99 No Change Wall Flsh .......................................................................... ...... $ 25.D0 Na Change Install Comcast HlBh-Spoatl Internet-Premium ............................... ...... $ 49.95 No Change Stantlartl Comcast OlAltal Valce lnslallatton ......................._........... ...... $ 99.OD No ChanAe Sell-Install Klt .................................................................... ...... $ 29.95 No Change Self-Install KI[-ShlpplnB antl Nandlin9 ~ ....................................... ...... S 9.95 No Change Nome NelworklnA lnstallatlon-up to SPCS .................................... ...... $149.95 No ChanAe Gate OUttat lnatallatlon ........................................................... ......513.99 No Change Motlem FCtivallon Fee(pvr sorvlco) .................._.......................... ...... $ 4.00 No Change CDV Servlce ACtivatlon/Neconnectlon Change.......... _.... _ ................ ...... $ 29.95 Ito Chango CGV In-Nome Depalr .............................................................. ...... $ 26.99 No Change WtleoDecalver Deecfluation ..................................................... ...... $ 1.99 Ile Change Nigh-Speetl lntemet Motlem Deactlvatlvn ...................................... ...... 5 9.OD tlo Change Comcast Olgllal VOlce Motlem Deactlvatlon .................................... ...... $ 4.OD Na Change In Noma Wlre Malntonance Plan (monthly) ...................................... ...... S 1.99 Na Chang¢ Channel Gultle Magazlna (monthly) .............................................. ...... 5 3.95 No Chang¢ PEG Fea (Public, EducatlonalBGOVernment PmgramminAi(monthly) ............... ...... § 3.16 $ 2,67 Payment Canvanlence Fee/Speed Pay Fee ........................................ ...... $ 5.00 No Change LateFee ............................................................................ ...... $ ].DD 5 8.00 Detumetl Check Fee ...................................................._......... ...... $ 30.OD No Change Fleitl COlleetion .................................................................... ...... S 25.00 No Change Unretumetl or Damaged EqulpmenL .............................................. ...... Price Varies 0l¢e Varies EHective with your January 2010 bIIIInB statement, the amount vt banchise fees passetl through antl rellectetl on customer's bills per FCC regulations will be adjustetl to rellecl actual franchise feo payments far Ihv prevt¢us year. The banchise feo Comcast Is obllAated to pay Local FranchlsinA Avthvrilies may change. Prices exclutle appllcebla franchise tees, regulatory fees, taxes antl other franchise relatetl fees. Comcast service Is subject to the terms antl conditions of Comcast Cablo Pollcles antl Pmeticvs. PdclnA. pmgramminA, channel location and peckaAinA is subject to change. NI rates apply to stantlartl inslallatians antl/or monthly services on resltlantial accounts only, antl tlo not include fees antl taxes. Nan-stantlartl Inslallatlans ere basetl on the hourly service charge times actual time spent on the activity. You must subscribe to basic Cable to receive other lavols of service exclutling High-Speed Internet and/or CDV Service. for some servlcos a receiver and remote Is requirotl at an atlditional charge. A motlem is requiretl ter High-Speetl Internet antl/or CDV service. Dates may vary byarea antlers subject to change. Commercial lees vary.5ervices subject to avallabllity.Ofhar restrictions may apply. C®I I ICWJ`, Comcast. 651-222-3333 DalgmblaHelAhta/HlNtap,/,G EHectiveJanuary1,2010 ColumbiafHeights/Hilltop Services & Prices Prices apply to resltlential accounts only. C®mCast® -www.comcest.com Columbia Heights/Hilltop tenant [I(aclrve Ptico Jan.2010 ,s Basic Cable ................._................._........................................ $ 9.5] S 10.23 Baslc2 Cable(requires Basic Coble) .................................................... $ 4].93 S 4922 Standard Cable Qnclutles Basic and Basic2 Cable) ..................................... 5 5].50 $ 59.45 1 DIAItal Economy Package-Stand-alone (includes Basic Cable, dlAilal receiver, remote and OlAltal Economy Channels) (12/22/09) ................... $ 3905 No ChanAe DIAllal Economy Package-with multhprotluct subseriptlon (Includes Basic Cable, digital receiver, remote and OlAllal Economy Channels) (72/22/09) ........... 5 29.95 Na Chalrye Dlgital$Urler Package(includes Btantlard Cable, tllAllal receiver and remote)........ $ 57.50 $ 59.45 DIAllal Preterretl Package`(no premium channels) .................................... S 74.49 S 78.44 DIAItal Preterretl Pius Package'(Includes NBO&Starz) ............................... 3101.50 $103.45 DIAllal Premier Package' pncludes HBO, Starz, ShoMime, Cinemax and the SPOda Entortelnmenl Packagel---~~~~~~~~~~~~~~~-~~~~~~~~~~~~~~~~~~~~~~~~~ 3115.50 5117.45 1 1 Dlgltal Classlc(requlres subscription to DlAltal Starter Package) ....................... S 16.99 Ito ChanAe FamIIY Tler (requires subscripllon to Basic Cable end cannot be combined with service lovolsthet lndutle or inquire Basic2 Cable or Btantlard Coble).......... $ 14.99 Aa ChanAe Sports Entenalnment Package" ..........................-....-...........°..-... S 7.99 No Change DIAllal Latlno" .......................................................................... S 6.99 No Change DIAHaI Ntleo Pecgrtler Servlce(OVRI(requires subscription to Digital Starter)........ S15.95 No Change DIAItal Atltlltlonal OutletServlce ....................................................... 5 fi.95 $ 7.45 DIAHaI Starter Atlditlonal Outlet Service .............................................. $ 1.99 S 2.49 DIAllal to AnalogAdtlltivnal0uilet Service(1s1 and 2nd oullets)(each) .............. - $ 0.00 DIAItal to AnalogAtlditlonal OUtletService(3rtl and 4th oallets)(each)........ _.... - S 1,99 HD TechnolaAY Fae (with quallfylnA digital package) .................................. - 5 7.00 al 1 Value Plus Trlpla Play (Includes DlAlfal Slatler Video Service with dlAllal racalvsr and remote, High-Speed Internet Perormance Service and Comcast Dlgltal VOlce LOCal with Mom) ............................................ _.. 5114.99 Ng ChanAe HO Starter (Includes Digllal Starter Video Service with HD,1 HO receiver and remote, High Speed lntornet Performance Service and Cmpcasl Digital VOlco Unlimitetl)...... 5129.99 No Change HO Preterretl Qnclutles Olgitai Prafeuotl Ytleo Service with H0,1 HO receiver and remote,High-Speed lnlernet PvnormanceService and COmcasl0lAltal VOlce Unlimiletl).. 5144.94 No Change HO Pius (includes Olgllal Preterretl Video Service vAlh HD, HB0,1 HO receiver and remote, High-Speed lnlernet Blasll Service and Camcasl Digllal VOlce Unlimitetll ................. 5159.99 Ne Change HD Preterretl Plus (Includes Digital Preferred Vltleo Service with HD, HBO, Starz, l HD recelvar and remote, HIAh-Speed Internet Blasfl SOrvlce and Comcast BiAlfal Voice Un!Imltetl) .................................................. 3169.99 tla Change HD Premier Qnclutles Premier Vitlev Service with H0, HBO, Starz, Cinemax, Showlime and the Spans Entedainment Package, l HB DVH receiver and remote, HIOh-SPeetl Internet Ultra Service and Comcast DlAital Volco Unlimitetl)..........._. 3199.99 No Change r r s HBO, Sfarz, Showllme, Clhamax, The MOVle Channel (each)........._ ......................... S 16.99 No Change PlaYbvY SUbscriPtlon ......................._....................................._... S 19.99 tla Change Ballywood(evaAable via ON DEMAND OnIy) ............................................. S 12.99 No Changs here) TV lavallable via ON DEMAND only) ............................... _.............. S 7.99 Ile Change Naward Stern TV (available via ON DEMAND only) (can also bo purchased ata37.99 per show basis ara5119.99 yearly rats)......... S10.99 No Change Too MUCK FOr TV(available via ON DEMAND OnIy) ...................................... S 14.99 No Change Disney Family MOVies(avallablo via ON DEMAND OnIy) ................................ $ 5.99 No Change WWE Classics(available via ON DEMAND only) .......................... _............. S ].99 tlo Change 'DIAllal Preferred and Digital Premier Packages include OiAi[al Starter, Digital Clasalc and any applicable movie channels and does not include adult channels or ON DEMAND subscription services. "Basic Cable and a tliAital receiver are requlretl tv receive Ihese services. Dlgltal Service Is net requlretl. "'Digital Sfaner Package requlretl. All Trademarksore the progeny of ihvir respective owners. Ali rights reserved. Qur¢01 Ene[IN¢ Ptlee Jan.2m0 s 11 I I,ry_. Comcast ON DEMAND Movles, Spectate, Events, HD Movles & Atluit Movles ere IntlividuallV Priced .......................... ....... PibeVades PdceYatles 1 r DIAItal Recaivar....._ ........................................................... ....... S 1.89 No Chan9¢ Demote COntrol .................................................................. ....... S 0.10 No Change Basic Only Becelver ............................................................. ....... S 1.00 No Change Nigh-Definition (HD) Recelver ................................................... ....... S ZOD No ChanAe CableCARO Qirst card and atltlitionai card In same device) ...................... - ....... $ 0.00 Ito ChanAe 1 ' Extreme 5D 150Mbps/10Mbps)(wlih cable or CDW .............................. ....... $ 99.95 No ChanAe Extreme 50150Mbps/IDMbps)(wllhout cable or CDN ~~~~~~~~~~~~~~~-~~~~~~~~~~ ~~~~~~~ 5116.95 5114.95 UIDa(22Mbps/5Mbps)(with cable ar CDl'f ....................................... ....... S 62.95 No Change Ulira(22Mbps/5Mbps)(without cable or CDl7 .................................... ....... S 79.95 S 77.95 Blastl(16Mbpsl2Mbps)(wilh cable or CDV) ...................................... ....... S 52.95 No Change Blastl(i6Mbpsl2Mbps)Iwilhvut cable or CDlQ .................................. ....... S 69.95 S 67.95 Performance(12Mbpe/2Mbps)Qvith cable or COW ...._ ....................... .......542.95 No Change Performance(12Mbps/2Mbps)Qvithout cable or CDl~_ ......................... ....... $ 59.95 S 5].95 Ecanomy(1Mbps/384kbps)(with cable or CDV1 ............................ _.... ....... S 24.95 No ChanAe Economy pMbps/384kbps)(without cable qr COV) ..................... _....... ....... $ 39.95 Ito Change High-SPeatl Internet Modem Lease ............................................. ....... $ 3.00 $ 5.00 l Atltlltlonal lP Adtlress ......................................................... ....... $ 4.95 No Change Atltlltlonal lP Atldresses(per lP address up to 3atltlitlenal addresses) ......... ....... S 9.00 Ile Change Nome Networking WlrelessGROUter ........................................ _. ....... $ 200 5 0.00 Home Networking WirelessNRVUter ........................................... ....... S 5.00 5 0.00 Ethernet Device (eacNiransaction) .............................................. ....._ $ 20.00 Ito Change Wireless Card Adapter (802.ttb)(each/iransactlon) ............................ ....._ 5 30.00 Ito Change Mec Compatible Card or Adapter(each/transaction) ........................... ....... S 79.99 No Change r l i i I DIAItal VOlce Unlimited Package with cable AND high-speed Internet)" ....... ....... 5 39.95 No Change Digital Voice Unlimited Package(without cable ANO high-speed lntornet)", ... ....... S 04.95 Ito Change Digital Voice LOCal with MOre'"(avlfh sable or high-speed Internet)'^ .......... ....... $ 24.95 No Change Dlgltal Voice LOCal with MOre(without cable or high-speed lnlernep"' ........ ....... S 34.95 Na Change Digital Voice LOCal with More VOlce Mail ...................................... ....... S 3.95 Ito ChanAe Digital Voice Madam Lease(EMTA) ............................................. ....... $ 3.50 $ 6.00 Digital Voice Matlem Lease(411no EMTA) ................................... _. _...... $ 5.50 No ChanAe Atltlltlonal Llne-Pramium(wifh features)............_ ......................_ ....... $ 20.00 No ChanAe Atltlitlonel Llne-Basic(withoul features) ....................................... ....... $ 10.110 No ChanAe Carefree Minutes pyesfern Europe tOD,ASia 100 and Mexico 100p"' .......... ....... $ 4.95 No Change Carefree Mlnules(Latin Amotlca tOOjo° ........................................ ....... $ 9.95 No Change Carefree Minutes QNOritlwitle300)on .................................. _....,.. ....... $ 14.95 No Change (conflnuetl on back page) 1Mptlem lease fee is net included. ttUnlimlletl -Includes unlimltetl nationwide dieet-dial calling Irpm your home including wits to Puerto Rico, US NrAIn Islands, Guam, 5aipaNN. Mariana Islands. Canatle, and American Samoa. Tha following allinA features are also Included: 3-way Calling, Monymous Call fle7ectivn, Call FonvartlinA Soledive, Call forvzardlnA Variable, Call Return, Call Screening Cail WaiNOA. Caller ID, Caller IU Peo-Call or Per-Line BlockinA~ Caller ID with Call WailinA. Rapaat Dialing, Spevtl Dlal D, Enhanced Voice Mall and oNer enhanced features. Prices shown are foriho Voice component only. mLWM - Includes unllmitetl direct-dialed local calling tram your home. (Far information regarding Your Local Callingdrea, call 1-e00~COMCAST.)Tho following calling fealurasare also inclutled:3-vray Calllne.MOnymous Call Pe7ectlon, Call ForwaNinA Seieclive, Call fonvartllnA Variable, Call Rotum, Call ScrevninA, Call Wa9ng Caller ID, Caller mPer-Cal ar Per-floe Blocking Caller ID with Call WaifinA, Repeal Dialing. 3peetl Dial a and vihsr enhanced features. Prises shown are for Iho VOlce component only. Usage themes apply tar calls fo(and tails ipMartlvd to) non-local IerminatinA numbers. ffffCareirea Minutes Plans (Rates Sd.B5~S1A.95) does not Include calls to mobile numbers, operator services and directory assistance. 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R O tf ` r. L L C taJ V U C m N d U rt' w z w 3 A w w 3 ~ d~ c v O'W W ~Fm Um UIL 1F~4m MxH6h FJqq ILS OIL-w~OY! N N N N N N M tN~l M M t'i Cm9 M C'1 M V V Q Q~ C Q V C V N N N Y Y' ~^/ d C O z ® b G S q t f] V C y C O 1~ Q$ U d m` G a U O 9 C~~ V { ~ 9 a 9~ m G N~ U N d z 9 E z ~ ~~ q ( p Oi 41 2 f j T- e 'U X ~ S 2 >~ yu~r~ g ~ ~ „ u it ° ''°~ ' mt~m ~ 'd' v ='m ~ ~ r '~ ~ p e x _ ca r w _ . . - . p i- o ~- r m o z z o pp rr~~~~ {y N ~~ y ~ yy L ~ M C'1 V Q ~ yy ~~ p M ry N N O~^^ M ~ ~ N N N Q o Monthly Service Level ~ Core Hour Period omCas'~n Period: 4/112009 To 6130/2009 Minnesota ~ ^ 3Video Month NCO NCH HWSL TSL ASA %ATB 2009-4 189,930 186,129 174,759 94% 18 0.064% 2009 - 5 180,040 175,801 159,611 91 % 28 0.001 2009 - 6 194,279 190,496 174,473 92% 23 0.002% Q2 - 2009 564,249 552,426 508,843 92% 23 0.020% Video 564,249 552,426 508,843 92% 23 0.020% ~~~,_~ ~ ,.,a~~.,-,~ ~ _1, ~ n.~~~~,~ .~ti., ..., ~ .. ,.:~.,~,:~ Note Telephone Service Level is an internal benchmark rather then an PCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Hmrdled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Fridny, Jrr[y 03, 2009 Pnge I of l Monthly Service Level ~ 24 by 7Period cOmca$tw Period: 411/2009 To 6/30/2009 Minnesota Vtdeo a,r,....a Nrn NCH HWSL TSL ASA %ATB 2009-4 229,199 222,738 206,452 93% L4 1.ti/ti% 2009-5 218,624 210,928 188,138 89% 38 1.222% 2009 - 6 233,252 227,512 206,552 91 % 27 1.132% Q2-2009 681,075 661,178 601,142 91% 30 1.344% /ideo 681,075 661,178 601,142 91% 30 1.344% r.w _~,.~~ ~~,~a .,w_.,= ~ ~,_. ~,..,....~ ...•~.._x•. ,..,gin ~,,,.~,. -~ _,~,.,. Note: Telephone Service Level is an internal benchmark rather then xn rCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Cans Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all hunks were busy Fridny, July 03, 2009 Fnge 1 of l COLUMBIA HEIGHTS Jun-09 DETAILED OUTAGE REPORT Average Time # Subs n~~~ r~r„ (:anca Minutes Amos Affected 6/1/2009 Columbia Hei hts Am lifier 31 1 10 6/2/2009 Columbia Hei hts Power Su I 39 15 150 6/24/2009 Columbia Hei hts Fiber 147 23 230 6/24/2009 Columbia Hei hts Fiber 102 29 291 6/25/2009 Columbia Hei hts S stem Maintenance 19 26 261 6/29/2009 Columbia Hei hts S stem Maintenance 15 1 10 _ . COLUMBIA HEIGHTS COMMUNITY TELEVISION JUNE 2009 PROGRAMS • Mayor's Report (6/9) - 0:29:530 • Mayor's Report (6/23) - 0:29:40 • Hylander Center Dedication Ceremony -1:21:53 • 2009 Columbia Heights Jamboree Parade -1:44:10 • Public Safety Building Construction Update (June) - 0:29:35 • Heights Calendar-0:58:30 • Housing Protection Program - 0:17:00 • Police Report: Chief Nadeau's First Year - 0:30:47 • Jamboree Celebration Preview Show - 0:20:30 • Sumrne-• Recreation Preview - 0:18:15 • Yahshua Messiah - 0:58:30 • Mn. Thunder vs. Puerto Rico Islanders - 2:24:25 • The District Court Show (2 shows) @ 0:30:00 • Quinlin Time On the QT - 0:30:00 e Meet Your Courts (2 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting - 2:04:00 • Rice Creek Watershed District Board Meeting - 1:07:02 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power• (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Coimection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 L(8/3/2009) Shelley Hanson, -June 09 Report.doc Page 2 • Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 11 Programs Produced (external) 75 CHANNEL PROGRAMMING • Cablecast Programs 143 • Cablecast Hours 195 FACILITY USE • Studio Hours 26 • Editing/Dubbing Hours 36 • Mac G - 4 Usage Hours 28 • Portable Equipment Checkouts 3 COMMENTS What a busy month! Although we anticipate and plan for it well in advance, June always comes as a bit of a shock. The highlight of our year is the Jamboree Parade and this year was not a disappointment. We had a wonderful volunteer crew, lovely weather and a great parade to cover. Officer Terry Nightingale produced a very comprehensive and interesting interview show with Police Chief Nadeau. This show gave the Chief the chance to look back on his first year with the City and detail his plans for the future. Another great event the staff covered was the dedication ceremony for the City's new Ilylauder Gyms. This great event was well attended and resulted in a nice program. Liz Bray from the Recreation Department produced and hosted two shows. One was her quarterly preview of upcoming summer events and the other is an annual show highlighting all the Jamboree celebration activities. COLUMBIA HEIGHTS Jul-09 DETAILED OUTAGE REPORT Average Time # Subs ~.,~,. r.+„ Cause Minutes Amps Affected ~a,~ 7/4/2009 Columbia Hei hts Node 68 15 150 7/9/2009 Columbia Hei hts S stem Maintenance 10 21 213 7/27/2009 Columbia Hei hts S stem Maintenance 10 2 22 7/28/2009 Columbia Hei hts Am lifier 52 2 20 .s., mww.,~rr_--au:r ~s~zravme~m~s z.«.~s'~a..., ,~,:.w.,,_:.:.;.r.°.....-s.7rsar. „vr - - „s.•~~,~.v°^..:_;,.s-~ xan..,.~amss:~a+mrc~, .:-es.«~~-,srar ~. Monthly Service Level ~ Core Hour Period ®mcaStn Period: 7/1/2009 To 7131/2009 ~~«~~ ~^~ v~~ Minnesota ~vtaeo~ ~~~~~ ~ ~~ Mon[h NCO NCH HWSL TSL ASA %ATB 2009 - 7 180,606 177,462 167,261 94% 20 0.026% Q3 - 2009 180,606 177,462 167,261 94% 20 0.026% Video 180,606 177,462 167,261 94% 20 0.026% ~,~.- .:~~_ ate- s.~.~~;., ,_.. ~-r.~E. -,~~~, ;.~u~.~_~.~-: . r~ ,u~.~.r~.~ax~ ~,~,.,~..•~~s Note: Telephone Service Level is nn internal benchmark rather then an FCC service standard It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Nwnber of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Tuesdny, August II, 2009 Pnge 1 of 1 L:i!'dY'5„::mah536~T=LFi!-...vnR' M1,-.-.:v0.^:3U:.:.~~~ ~~trk£};:5s v6re..-x.:nx '^"~4va::._. .^.,iF YN.tv.. .Y'~ ti1ha:SUY'mB~R'Y,...w.~}y'~i'~':.rft%%'Slw:-:Si-^s`h Monthly Service Level ~ 24 by 7Period ®mCaSt Period: 7/1/2009 To 7/31/2009 ~ Minnesota V,aeo Month NCO NCH HWSL TSL ASA %ATB 2009 - 7 218,089 213,227 200,455 94% 22 1.389% Q3-2009 218,089 213,227 200,455 94% 22 1.389% Video 218,089 213,227 200,455 94% 22 1.389% ~- ~ ,. ~<,~,-~~__xw u ~ ~ ~ y.~,~i ,.~.~: ~.~: e ~ ,~ ~ eve,....: ~~_, :.„, Note: Telephone Service Level is au internal benchmark rather then an PCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Witbin Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Tuesday, Arrgrrst 11, 2009 Page 1 of I ^ ^ ^ ~F 3 COLUMBIA HEIGHTS COMMUNITY TELEVISION JULY 2009 PROGRAMS • Mayor's Report (7/14) - 0:31:48 • Mayor's Report (7/28) - 0:27:30 • Heights Calendar-1:09:00 • Yahsltua Messiah - 0:58:30 • Mn. Thunder vs. Montreal Impact - 2:08:05 • Mn. Thunder vs. Rochester Rhinos - 2:25:50 • Mn. Thunder vs. Austin Aztex - 2:15:17 • Savvy Seniors (4 shows) @ 0:30:00 • Festival of Music (4 shows) @ 2:30:00 • Surprised by Autism - 0:25:46 • The District Court Show (2 shows) @ 0:30:00 • Quinlin Time On the QT - 0:30:00 • Meet Your Courts (2 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting - 1:33:454 • Rice Creek Watershed District Board Meeting - 3:05:30 • Counhy Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Coimection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 028:00 Programs Produced (internal) 4 Programs Produced (external) 86 CHANNEL PROGRAMMING Cablecast Programs 139 Cablecast Hours lgq FACILITY USE • Studio Hours Zp • Editing/Dubbing Hours 33 • Mac G - 4 Usage Hours lg • Portable Equipment Checkouts 1 COMMENTS July was a slower month than June, and that's a good thing. It allows everyone to catch their breath and attend to matters that may have been overlooked during a very busy month. Adjushnents continue to be made to the playback schedule to accommodate new programming and format changes. We've also received some new programs including "Savvy Senior", a locally produced show that takes on senior-related issues. Another new show is "Festival of Music",alive music performance show created by the producer of "Vet's Visit on TV". (7/13/2009) Shelley Hanson - ComcastMonthlyJuly09.pdf Page ~ cbmcast® ' ~ ` - A summary of news & Ihformation for our communities I Juty 2999 Bill Wright ^Senior Vire President for the Twin Cities Region Comcast Sponsors Summer Festivals U Comcast is pleased to support summer fun across our service area each year. Highlights for 2009 indude: St. Paul Irish Fair, Minneapolis MOSAIC, New Ulm Bavarian Blast, St. Louis Park Parktacular, Twin Cities Pride Festival, St. Croix Valley Summer Service Event, Basilica Blodc Party, Fridley 49er Days, Hopkins Raspberry Festival, Ordway International Children's Festival, Uptown Art Fair, Edina 4'" of July Parade, Jordan Art Festival, St. Paul Parks and Recreation ' Movies in the Park', Celebrate Northeast Parade, Minnesota Opera Summer Camp, Richfield 4'" of July Celebration and more. We will look for you at a community event this summer! Fundraising Fights MS ^ The Comcast Cyding Team once again met the challenge of the Larkin Hoffman MS 150 Bike Tour, June 13-14, and raised over $9,000 to fnd a cure for multiple sderosis and provide those with MS the assistance they need to lead more normal lives. Ou r employees also staffed the Rush City rest stop in support of the 3,500 riders as they biked the 150-mile route from Duluth to the Twin Cities. Tickets Donated to OutstateYOUth ^ 100 deserving kids and parent-chaperones from the Waverly area enjoyed a day at the ballpark on June 18, thanks in part to our donation of Twins tickets to the Waverly Boosters. The local service organization matched our contribution by organizing the outing and providing transportation for kids who may not otherwise have the means to see a big league game. Comcast Begins National Rolloutof Wireless Broadband Service ^ It's an exdting time as Comgst launches High Speed 2go, our first wireless broadband offering. The service is now available in Portland, Ore., with additional launches scheduled for later this year and into 2010. A timetable has not yet been announced for the Twin Cities Region. Comcast High Speed 2go is a fourth generation I t or 4G o wireless high speed broadband service that provides the fastest available wireless Internet in the nation. This innovative service is made possible through Comcast's investment in wireless provider Clearwire, announced last November. Watch this space for updates. Partnership Targets Unsolved Comes o Comcast has joined forces with Crime Stoppers of Minnesota to launch a new tool for locating at-large fugitives. Through Comcast's signature On Demand service, digital cable customers pn tune in to Police Blotter On Demand to view photographs and short descriptions of 10 different Twin Cities cold crime cases. Uewers who might have information regarding a highlighted fugitive or that could lead to salving one of the featured crimes will be directed to contact Crime Stoppers of Minnesota. Police Blotter On Demand segments are available to all Comcast Digital Cable customers at no additional charge. Viewers select the' Gel Local' tab on channel 1, and then choose the' Police Blotter' tab. Each of the ten available segments is listed individually for selection. New segments will be produced on an ongoing basis. OnDemand Responds to Current Events ^ Ched< out Comcast On Demand on channel 1 to view tributes to Michael Jackson as well as his most popular videos, and to view highlights from each stage of the Tourde France. Look under'TopPid<s. Our ability to present more than 10,000 programs On Demand ^ over 1,000 in HD o reflects Comcast's ongoing investment in our fiber-rich plant. We continue to employ new technologies to better meet our customers diverse and ever-expanding communication and entertainment needs and interests. Did you know that nationwide, Comcast customers select On Demand more than 300 million times every month? Comcast Newsmakers ^ Appearing with host Colleen Needles in July are: Tony Schiller, Mirades of Mitch; Amber Damm, Minnesota Teacher of the Year; ChuckAycock with Cameron Taylor, Festival for Fathers and Families; Hennepin County Commissioner Mike Opat; Steve Cerkvenik, St. Paul Irish Fair; Kasey Scarpello, Circus Juvenlus; James Byron with Donna Rankin, Carifest; Scott Lambert, Minnesota Automobile Dealers Assodation; and Maude Lovelle, Uptown Art Festival. In addition to On Demand, Newsmakers interviews may be seen throughout the day al :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyou! Kathi Donnelly-Cohen o 651-493-5776; Emmett Coleman o 651-493-5774 afeese Wore ournew phone numbers. COLUMBIA HEIGHTS Aug-09 DETAILED OUTAGE REPORT Average Time # Subs ~:.., (mica Minutes Amps Affected vase 8/5/2009 ~.~~ Columbia Hei hts Power Su I 38 19 192 8/10/2009 Columbia Hei hts S stem Maintenance 15 2 24 8/13/2009 Columbia Hei hts Am lifier 69 2 19 8/15/2009 Columbia Hei hts S stem Maintenance 10 34 342 Monthly Service Level ~ 24 by 7 Period comcast Period: 8/1/2009 To 8/31/2009 , ~ Minnesota Vidco~ ~ ~~ ~~ n ~ ~ ~ ~ ~ ~~ ~ ~~ ~ Month NCO NCH HWSL TSL ASA %ATB 2009-8 210,162 205,355 187,102 91% 25 1.074% Q3-2009 210,162 205,355 187,102 91% 25 1.074% Video 210,162 205,355 187,102 91% 25 1.074% ~sv . _ .~_. _.~ ,u _~_: ~ ,.._:.~: ..~. _ ~,, .... ~ ~ ~-~. . ~ e~ .~_ n_ ~..~~. Note: Telephone Service Level is an internal benchmark rather then an RCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Nmnber of Calls Handled Within Service Level by the Call Center TSL:tIWSL/NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Thnrsdny, September 10, 2009 Pnge 1 of 1 Morzthly Service Leve[ ~ Core Hour Period ~COYY1CCl$t, Period: 8/1/2009 To 8/31/2009 ..i __. Minnesota Video ~ ~ ~ _~. _. _, _.. _. e ~ Month NCO NCH HWSL TSL ASA %ATB 2009-8 177,124 173,161 157,008 91% 26 0.005% Q3 - 2009 177,124 173,161 157,008 91 % 26 0.005% Video 177,124 173,161 157,008 91% _ 26 0.005% ^x ~...i3 +..~iv~...v...v n'_5...._..._. ,.`~°~ '~.._.. .-nt::.v.... ::vim v a r_... ::u_-a . .«.~:._' _ x. .T. 'ry.. -YS. Note: Telephone Service Level is an internal benchmark rather then an P'CC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATII: Percent of time all trunks were busy TlutrsAny, September 1 Q 2009 Pnge 1 of 1 COLUMBIA HEIGHTS COMMUNITY TELEVISION AUGUST 2009 PROGRAMS • Mayor's Report (8/11) - 0:28:13 • Mayor's Report (8/25) - 0:28:12 • Heights Calendar-1:05:30 • Yahshua Messiah - 0:58:30 Knowledge for Wellness (4 shows) @ 0:30:00 o Sawy Seniors (4 shows) @ 0:30:00 • Festival of Music (4 shows) @ 2:30:00 • The District Court Show (2 shows) @ 0:30:00 • Quinlin Tirne On the QT - 0:30:00 • Meet Your Courts (2 shows) @ 0:30:00 e Rice Creek Watershed District Board Meeting - 1:51:00 • Rice Creek Watershed District Board Meeting - 1:37:12 ® CoLmhy Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Magic Book Nook (4 shows) @ 030:00 • Yoga On the Go (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) a 0:2930 • Love Power (4 shows) @ 1.:00:00 • Liglrt On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) a 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • 'That Which Is (4 shows) @ 0:59:00 ® Clu•istopher Close Up (4 shows) @ 028:00 Programs Produced (internal) 4 Programs Produced (external) 87 CHANNEL PROGRAMMING Cablecast Programs 140 Cablecast Howl 190 FACILITY USE • Studio Hours lg • Editing/Dubbing Hours 40 • Mac G - 4 Usage Hours 36 • Portable Equipment Checkouts 3 COMMENTS September will be a busy month with lots of preparation for fall. We will be doing a recreation preview show as well as a show highlighting the services provided by the family Center. We will also be documenting to the completion of the Public Safety Building and its open house. I (8/17/2009) Shelley Hanson - ComcastMonthlyAug09 pdf Page 1 ComcastCelebretions Continue ^ We told you last month about our support of the Basilica Blod< Party, Ordway International Art Festival, Richfield 4'h of July Celebration, St. Paul Parks and Recreation 'Movies in the ParK, Celebrate Northeast Parade and many more area summer events and festivals. In July, we sponsored the New Ulm Bavarian Blast, walked in the Blast's big regional parade and helped cover it live. In August, we sponsored the annual Irish Festival on Harriet Island, the Uptown Arl Fair, and are sponsoring and partidpaling in the Minneapolis Urban League Family Day and Festival For Fathers at North Commons Park. In September, we will be supporting New Prague Dozinky, Jordan Heimatfest, Edina Fall hto the Arts and more. There's still time forsummer fun! Remodeling9lnclude Cable in Your Plans o If your munidpality or school plans to remodel a building that is connected to Comcast cable, or wishes to add Comcast video, high-speed Internet or voice services to a new building or location, contact us early-on in the planning process to save time and money and minimize downtime. Wth advance notice, we may be able to remove and save certain cable and installation components for reuse. Arranging ahead of time to have cable installed underground while the ground is still open can save thousands of dollars. We will be happy to censult with your cenlrador to help you stay on budget and avoid surprises. As More Kids Adopt thelntemet, Comcast Adopts KidZUi ^Comcast and KidZui (~:^.:^:~ id ui.com), the Internet forkids, are partnering to deliver a safe, comprehensive Internet portal for kids and families. Designed for ages 3- 12, KidZui cenneds kids to games, activities, videos and educational materials. Comcast High-Speed Internet subscribers will have convenient access to over 2 million kid-friendly games, websites and videos through a customized Comcast edition, available at no additional charge at htto'//kidzui ce mcest.net, and a premium version for a small monthly fee. Comcast's partnership with KidZui is reflective of our continued dedication to provide Internet safety awareness and education and family-oriented content online to our community of subscribers nationwide. Mobile App Brings Comcast to Your iPhone ^ Customers may now access all of their favorite Comcast services on-the-go through the iPhone TM or iPod touch® through a free Comcast mobile application. Features indude: Comcast.net Email -stay on top of the messages you need; Comcast Voice Mail - see a list of your messages, then listen in any order; Wnal's on TV -find out what's on today, tomorrow, and later in the week; and On Demand -view On Demand listings and watch the latest trailers. The application is proving to be very popular with Comcast customers around the ceuntry. For a demo go to www comcast.neU iohone. Comcast Kicks-off the Season with Sports Additions ^ Great news for sports fans just in time for football season! ESPNU, home of the most extensive college sports anywhere, has been added to fhe Digital Classic Tier, and a number of Sports and Entertainment Pad<age channels are being made available on Digital Classic as well, inducting: NFL Network, NFL Network HD, NHL Network NBA TV, MLB Network, Sportsman Channel, and Outdoor Channel. Plus, Comcast High-Speed Internet customers may now enjoy ESPN360.com as part of their service at no eMra cost. ESPN360.com delivers more than 3,500 ive, global sports events each year. HBO in HD Whenever You Want It ^ For the frst time ever, Comcast high-defnition customers who subscribe to HBO can watch HBO HD On Demand. Comcast is the fist provider to offer HBO HD On Demand, made possible by Project Infnity, our nationwide initiative to bring customers even more choice, convenience and value. HBO HD customers can now access movies like The Dark Knight and Mamma Mia! and popular HBO series True Blood®, EntourageO, The SopranosO and The VNre®in HD through Comcast On Demand on Channel 1. Comcast Newsmakers ^ Appearing with host Colleen Needles in August are: Tom Dooher, Education Minnesota; Scott Gray, Minneapolis Urban League; Hussein Samatar, African Development Center; Randal Dietrich, Minnesota History Center; Carolyn Smith, Ramsey County Adoption; Pat Dawson, Edina Fall Into the Arts; Scott Beaty, YIPA/KidsChang e; and Jacob Johnson with Brad Meyer, Courage Center. In addition to On Demand, Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyoul Kathi Donnelly-Cohen ^ 651-493-5776; Emmett Coleman n 651-493-5774 ~~m~~.,r~.__~~.x ..,•~_,.m~, ~-. u~n~ ,~_ -~~ .~.~,~,~ .u. _..~ ~-~ Monthly Service Level ~ 24 by 7Period comeast~ Period: 7/1/2009 To 9/30/2009 ~,an.^r.xscw., i=mss.~:-~v.*xi.,a~rea_ec.;r.~, .,~a~:~.~:_ r~se:a+zs.~... aam..aux..,, r.,x.,_ mss .s..am~:.m3~-.a ~,m,~~ ~•-aa, Minnesota Video Month NCO NCH HWSL TSL ASA % ATB 2009 - 7 218,089 213,227 200,455 94% 22 1.389% 2009 - 8 210,162 205,355 187,102 91 % 25 1.074% 2009 - 9 203,510 197,082 175,445 89% 35 1.239% Q3-2009 631761 615,664 563,002 91% 27 1.234% Video 631,761 615,664 563,002 91% 27 1.234% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less, NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer fm• all calls A'PB: Percent of time all trunks were busy Frlrlny, October 02, 2009 Pnge I of I a.. .....masww -..3:.vc a ,.....vmn,.c ._~. „tea,.. x ~m,;.~sesa-rc tsa nx: x^,s°s~~'. rrazaaxx^ ~•,eavi~z ~-.:u. .:.+_v~.. Monthly Service Level ~ Core Hour Period COPYICCJSt9 Period: 7/1/2009 To 9130/2009 ~ Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2009 - 7 180,606 177,462 167,261 94% 20 0.026% 2009-8 177,124 173,161 157,008 91% 26 0.005% 2009 - 9 172,406 167,338 148,118 89% 35 0.002% Q3-2009 530,136 517,961 472,387 91% 27 0.011% Video 530,136 517,961 472,387 91% 27 0.011% Note Telephone Service Level rs an internal benchmark rather then an PCC service standm•d. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Ceuter NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Friday, October 02, 2009 Pnge I of I COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Cause Sep-09 Average Time # Subs Minutes Am s Affected uate 9/2/2009 Cit Columbia Hei hts Power Su I 35 14 141 9/9/2009 Columbia Hei hts Power Su I 58 26 263 9/14/2009 Columbia Hei hts S stem Maintenance 20 1 11 nson - ~/ La COLUMBIA HEIGHTS COMMUNITY TELEVISION SEPTEMBER 2009 PROGRAMS • Mayor's Report (9/15) - 0:28:38 • Mayor's Report (9/29) - 0:29:41 • Public Safety Building Update (1) - 0:26:06 • Public Safety Building Update (2) - 0:24:35 • Welcome to the Family Center - 0:28:17 • Heights Calendar -1:15:30 • Knowledge for Welhress (4 shows) @ 0:30:00 • Festival of Music (4 shows) @ 2:30:00 • The District Court Show (2 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting - 0:47:15 • Rice Creek Watershed Dish~ict Board Meeting - 1:56:30 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 030:00 • Yoga On the Go (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 e The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Cluistopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 6 Programs Produced (external) 75 (10/5/2009) Shelley Hanson -Sept Monthly.docx Page 21 CHANNEL PROGRAMMING • Cablecast Programs 132 • Cablecast Hours 167 FACILITY USE • Studio Hours 24 • Editing/Dubbing Hours 42 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 5 COMMENTS In September we were pleased to have the director of the Family Center return to the studio to tape an informative show about the center's services and opportunities. Staff also completed the two final programs documenting the cmrsh•uction of the Public Safety building. We began airing the series over a year ago and can't wait to tape the facility's open house Saturday, Oct. 3. We plan on turning that footage around quicldy and produce a program that will air the following weekend and beyond. mcastm A summary of news & information for our wmmunitles September 2009 Bill Wright []Senior Vice President for the Twin Cities Region 100 Mbps Speed AnotherTwin Cities Region Firstl o We are very pleased to announce that on September 9, the Twin Cities Region was the first in the nation ^ again ^ to offidally launch another ground-breaking tier ofhigh-speed Internet service for Business Class customers: Comcast High-Speed Internet Deluxe 100. This new product features download speeds of up to 100 Mbps and upload speeds of up to 15 Mbps. The nation's first widely- :- ;available 50.Mbpslntemet service was launched. righthere-.in the Twin Cities..Regionin,April 2(10& Comcast's new .-.... _ _ ... 100 Mbps service will be~available to any small or medium-sized business located within our Minnesota and Western Wsoonsin footprint, and is one of the fastest Internet services in the U.S. today. We are offering this as a commerdal service initia Ily because of the interest shown in this level of Internet speed by the businesses community. A residential 100 Mbps service will be available in the future. Deluxe 100 is a further demonstration of the power of DOCSIS 3.0 technology to enable Comcast to deliver superfast Internet speeds. These new wideband speeds underscore the Twin Cities position as one of the most advanced Internet communities in the nation and showcases the power of Comcast's advanced digital, high-cepadty fber-optic network. Repeat Honor: Best Places to Work o Comcast is pleased to announce that we have been named one of the Best Places to Work in the Twin Cities forfhe fourth yearin a row by the Minneapolis/St. Paul Business Journal. Receiving this honor for the fourth time is espeda Ily meaningful because our employees helped us earn it through surveys and sharing their feedback. The Best Places to Work award is based on scoring in several categories inducting work environment, opportunities for professional growth, innovation and how things work day-to-day. We strive to provide a positive work setting, offer opportunities to learn and grow ^ all while staying focused on delivering a superior experience to our customers every day by providing the best products and the most customer-friendly and reliable service in the market. Support of Summer Events Continues^ In September, we are sponsoring New Prague Dozinky Days, VNndom Fall Festival and we just returned from another successful appearance at the Minnesota State Fair. Perhaps you visited us at our booth near the Technology Building. The Comcast Demonstration vehide was on hand dtowcasing our Comcast digital cable and Comcast High-Speed Internet services. On Aug 28, we partnered with TruTV to digitally fingerprint children and educate them on safety practices. This was a free service to fairgoers. 'Operation Backpack' a Success ^Comcast TechOps and Maintenance staff held a bad<-to-school supplies drive for at-risk and low-income children. Over 50 backpacks flied with supplies were collected and presented to Volunteers of America-Minne sota who helped snake the f rst day of school a memorable one for metro area students. RedZone Adds Sports Excitement ^ Last month we told you about the launch of ESPNU and ESPN360.com plus the additions of NFL Network, NFL Network HD, NHL Network, NBA TV, MLB Network, Sportsman Channel, and Outdoor Channel to the Digital Classic Tier. Adding to the exdtemeni of Sunday afternoons starling September 12, NFL RedZone debuts on our Sports Entertainment Package to offer live look-ins for every NFL garne each time a team is poised to score inside the 20-yard line. The channel will also have in-studio coverage to provide real-time scoring and fantasy updates. The addition of NFL RedZone is one more way Comcast is providing even more live sporting events and programming from all of the major professional sports leagues and the best of college sports. Comcast Newsmakers o Appearing with host Robin Wolfram in Sepleinber are: T. Mychael Rambo, Rise!; Minnesota Stale Senator John Doll; U.S. Congressman Keith Ellison; Mary Harty, Dakota Communities; Sandra Vargas, The Minneapolis Foundation; Janet Gracia with Abi Valero, Girls Scouts Coundl of Minnesota; Brigid Riley, Minnesota Organization on Adolescent Pregnancy, Prevention & Parenting; St. Paul City Attorney John Choi; and Booker Hodges, NAACP Minneapolis. In addition to On Demand, Ne~rmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyoul Kathi Donnelly-Cohen ^ 651-493-5776; Emmett Coleman a 651-493-5774 COLUMBIA HEIGHTS opt-os DETAILED OUTAGE REPORT `, G a,~s f~i)U r) ~~ '(?~ Average Time # Subs nn~n~~tP~ Amns Affected Date 10/4/2009 10/4/2009 10/9/2009 10/14/2009 10/28/2009 Cit lidUJC --- Columbia Hei hts Am lifier 75 3 26 Columbia Hei hts Am lifier 45 ~ 68 Columbia Hei hts S stem Maintenance 45 2 20 Columbia Hei hts S stem Maintenance 45 3 33 Columbia Hei hts S stem Maintenance 34 2 20 Monthly Service Level ~ 24 by 7Period ~C(~CY1CG$t, Period: 10/1/2009 To 10/31/2009 MIIIneSOta Video Month NCO NCH HWSL TSL ASA %ATB 2009 - 10 205,489 195,470 167,796 86% 54 0.980% Q4 - 2009 205,489 195,470 167,796 86% 54 0.980% Video 205,489 195,470 167,796 86% 54 0.980% :a Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered In 30 seconds or less. NCO: Number of Calls Offered to the Call Ceuter NCH: Number of Calls Handled by the Call Ceuter HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Tbnrsdny, November O5, 1009 Page l of t Monthly Service Level ~ Core Hour Period ~eamCast, Period: 10/1/2009 To 10/31/2009 ~~,~,,.~~: , -~-~.~ _~_ ~.a, ~~,.,a. ~,.~ .~.,_ o~~_ ~ 3~_ ~ .~ _ .., _ _ .,mot, ~_ ~_~,u ,~~~e. ~ ~_~ Minnesota ~ Vtdeo Mo/ttlt NCO NCH HWSL TSL ASA %ATB 2009-10 176,248 167,186 142,684 85% 57 0.001% Q4 - 2009 176,248 167,186 142,684 85% 57 0.001 Video 176,248 167,186 142,684 85% 57 0.001% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Aandled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Thursday, November O5, 2009 Pnge I of I 4 COLUMBIA HEIGHTS COMMUNITY TELEVISION OCTOB>/R 2009 PROGRAMS • Mayor's Report (10/13) - 0:29:41 • Mayor's Report (10/27) - 0:23:22 • Public Safety Building Dedication Ceremony (1) - 0:31:28 • Public Safety Building Dedication Ceremony (2) - 0:44:00 • Heights Calendar -1:02:00 • Knowledge for Wellness (4 shows) @ 0:30:00 • Hearing His Voice (2 shows @ 0:30:00) • Festival of Music (4 shows) @ 2:30:00 • The District Court Show (2 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting - 1:41:00 • Rice Creek Watershed District Board Meeting - 2:01:20 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 e Fimrish Talk & Variety Show (4 shows) @ 0:30:00 • Healnrg Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 Light On The Gospel - 1:00:00 e The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 o The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Cluistopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 5 Programs Produced (external) 77 (11/2/2009) Shelley Hanson -OCT. Monthly.docx Page CHANNEL PROGRAMMING • Cablecast Programs 134 • Cablecast Hours 1G9 FACILITY USE • Studio Hours 22 • Editing/Dubbing Hours 30 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 3 COMMENTS October marked the dedication of the City's new Public Safety Building and staff was on hand to document the event with both video and digital photographs. Two versions of the event were edited...one done quickly to get the program on air in a timely fashion and a second one completed with much more footage and features. Next month when both deparGnents are settled into their new home staff plans on videotaping a guided tour of the facility. Also in November staff ventures out of the studio to shoot an ethnic dance festival at St. Anthony High School. This shoot will be done in cooperation with CTV North Suburbs which is providing the production truck and some volunteers. • We will give you a 30-day, money-back guarantee on all our services. • We will treat you and your home with courtesy and respect. • We will answer your questions at your convenience. • We will offer easy-to-understa rid packages and provde you with a dear bill. • We will continually offer the best and most video choices. • We will quickly address any problem you experience . • We will schedule appointments at your convenience and be mindful of your tune. We backup our Guarantee with continuous improvement in our ability to meet customer needs and resolve issues with one visit or in one phone call. Our fell technidans have portable meters and laptops to allow them to analyze the status of all services upon arrival at the home. Our local call centers beneft from the best training in the industry along with the latest diagnostics-assi stance tools that help the representative answer questions and 6'oubleshoot issues quiddy and accurately through courteous and knowledgeable interaction with the customer. In addition to our 24/7 customer service line, we offer new and oonven lent ways to contact us online: via 'Ask Comcast'; live chat with a Comcast Technidan; our online community forum; or send us an a-mail and receive a response within 24 hours. The best indication of our success: Customers like the Comcast Customer Guarantee. Employees Support Active Duty Military [I The Comcast Human Resources Team recently asked Comcasters across the Twin Cities Region to support ce-workers on alive military leave through the donation of entertainment items, food, and toiletries. HR Generalist Melissa Baker described the response as overwhelming. "We received so many donations, we were able to send two boxes of supplies to each of our veterans who are currently on an active military leave." Our best wishes and thanks go out to all alive duly servicemen and women and their families. Supportfor'Extreme' Donation of New Home ^ The reality N show "Extreme Makeover: Home Edition" recently chose a deserving St. Paut family to receive a new home. A number of area businesses and volunteers contributed to the intensive one week-knod<-down and rebuild that will be featured on a future episode of the series seen Sunday evenings on ABC. Comcast contributed a year of HD Triple Play to the family. We also provided live viewing of the Vkings-Packers Monday night game and Twins-Tigers tiebreaker onsite for the hardworking volunteers through the capabilities of our Comcast Demonstration Vehide. Comcast Newsmakers I.IAppearing with host Colleen Needles in October are: Kirsten Nielsen, Minnesota Children's Museum; Pat Plonski, Books for Africa; Cordelia Anderson, Minnesota Coalition Against Sexual Assault; Joan Wadklns, Secend Harvest Heartland; Sally Lederer, MELSA; Edina Mayor Jim Hovland with Edina Superintendent of Schools Ric Dresser; David Diers, Comcast Business Services; and Ami Cervin with David Ellis, Twin Cities United Way. In addition to On Demand, Newsmakers interviews inay be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyoul Kathi Donnelly-Cohen o 651-493-5776; Emmett Coleman ^ 651-493-5774 Comcast Customer Guarantee Elevates Service to Next Level ^ Comcest is pleased to announce the launch of the new Comcast Customer Guarantee. We want our customers to be amazed with the choice Comcast offers, exdted by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast. Our goal is to provide a consistently superior customer experience n whether at sign-up, during the normal course of business or during a service call. The Comcast Customer Guarantee lets our customers know what they can and should expel from Comcast, and what we're doing to hold ourselves accountable every day.