HomeMy WebLinkAboutContract 2175_ - ~__ ._
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Pa~aised t -7-5 Fiespc~nsibiiity: Brim Et~cker
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Marco Business Prat' Cts, fnC. agrees to provide m~ `-Hance ser~'c~ ~s required at the' st:..._ an a 'dress spec:~'~=.d aF `~- an
the equipment fisted. Alf charges spedfied are tf ease currently in of#ect and are sub#ect to Change only at the tune a# ann~ef
renewal. I# the Charges are increased, ''~e Customer may, as a# the e##ec" fe e`ate a# such increase, `~rrninate this r"~greerrerst by
written ; ~"ice to ~,''rc€~. C 'tera;isP the ne .charges shelf become effac`ive uc>an ~°!e date spec ed in "~e renewal notice.
1. Extended s~arranty an parts and hoar 24 hours a
day, 7 days a week.
2. Ninety (00) day, money back guarantee on system
performance.
3. Guaranteed 2 hears ar less emergency response
t"tme.
4. Within 24 hours non-emergency respanse time.
5. Remote Programming Free {f incident per week;. up
to 1 hour per incident}
fi. Training support - up to 8
f~ourslsessionlyearlaustamer,
7. Emergency spare parts in stack.
B. xcfudes singJa fine 2500 series s- ts.
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'i. E;.ended ,~~a~~r~ ~y ar ;gar. and ~abar ~ianday-
Friday, 8:00 a.m.-5:00 p.m.
2. Ninety X90) day, money back guarantee an system
performance.
3. Two ~2} hears ar less emergency response tine.
4. Within 24 hours Han-emergency respanse tirrie.
5. Training support - up to 4
hours/sessionlyear,'custamer.
6, Emergency spare parts avaifabfe within 24 hours.
7. Excludes single fine 2500 series sets.
1. Excf~de5 r:' zefephones,
2 Extended warranty on parts and labor fufonday -
P=irfay; S°~?0 a_tn.-~:OCt c~.rn.
3. Ninety (00} day, money back guarantee an system
performance.
~. a v~ ~ titer ours or i.:a > Gmergenay respanse , re.
5, v~lithin 24 fours Han-emergency respanse tis:~e.
na. Tra~nint~ suofaart - b~ffabfe.
7. Emergency spare parts avaifabfe within 24 hCUrsF
`' -- __ __-_ f=ar service as sped#ied an the equipment fisted, the undersigned agrees to
pay in advance t? ~. tata6 amain -due f~;arco, in accordance with the terms sped#ied. fvfarca reserves the right to delay
service . vas;.. v~ ~lar account is de i ~quent.
The undersigx aed represents that they are the C3wner of the equipment ar that tf~ey have the Qwner's authority to enter fnta
this Agreement.
Thfs Agreement is subject to acceptance by Marco. It takes effect on the beginning date, Continues in of#eCt far this specified
p~ hod, and wiPf re gin in f~ rce tf~ereafter, with automatic renewal at the prevailing rates, until Canceled in writing by ether
pa~u. ff CanCeferf. ~: ` °~ ref any unused p+~rtion will be Credited to the customer.
Tits , t Response time is measured from the time the customer places a
_ ~_
s ;•. -~ -.. i :o ,;-,e tir ~~:: _. ci.: respan_fs t, -'_+phone. Technician then resolves problem either by remote dial-ir
aCCe_- _;r ~~~-5i`e. An 1= f _. _' !;,Y is defined as a rrEajar malfunction consisting of one ar mare of the #a[Pawing:
t} , { - -- or o `-_ "} ~^°' of ~" • phor^s ~°~opera'E4.2, 3} 20°1a of off outside fines inoperative, 4} Na inercam
Gaffs. ~~ - ~~,_.nt c_~ - _ ~ ~ ~ :fve.
_ ~-- _ Response time is measured from the time tf~~
C4ltomer paa~es a s rvi : ~ ~ , e~,~se a technician spark .,y tefepf~one. Technician then resolves prabfem either by
remote dial-in access ar an- Anon-emergency is defined as a miner maPfunetian Cansistfng of any failure other than an
emergency described ah^~,~~
Revised 1-7-05 RespOns~bility: ~riarr k~lacker Page ~ of 2
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