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HomeMy WebLinkAboutContract 2171mclrc COMMUNICATION MAINTENANCE 2171 3000 Division Street AGREEMENT PO Box 250 St. Cloud, MN 56302-0250 Phone: 320.259.3000 / Fax: 320.259.3087 Bill To: Citv of Columbia Heiahts 590 40th Avenue NW Columbia Heights, MN 55421 Location: Account Number: C078 Contact Person: Contract Number: Renewal of 48970-01 Beginning Date: February 1, 2008 Ending Date: January 31, 2009 Billing Date: Salesperson Number: LIN001 - Randy Lindstedt Invoice Number: Contract Coverage (select one): ^ ®~. ~ ^ . Items Included in Contract Qty Item # Description Serial # Price Each Total 1 Mitel SX200 AAAMF5880 $4,758.00 $4,758.00 1 Mitel Mail $1,920.00 $1,920.00 1 $ $ $ $ $ $ $ $ Additions to Contract Qty Item # Description Serial # Price Each Total $ $ $ $ $ $ $ $ Contract Totaf $ 6 678.00 Tot l u at t is ti e $ 6 678.00 Revised 1-7-05 Responsibility: Brian Klocker Page 1 of 2 0:\FO RMS\CommMai ntAg rForm.doc I Maintenance Agreement Terms and Conditions I Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. Gold Package Agreement Includes 1. Extended warranty on parts and labor 24 hours a day, 7 days a week. 2. Ninety (90) day, money back guarantee on system performance. 3. Guaranteed 2 hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Remote Programming Free (1 incident per week; up to 1 hour per incident) 6. Training support - up to 8 hours/session/year/customer. 7. Emergency spare parts in stock. 8. Excludes single line 2500 series sets. Bilver Package Agreement Includes 1. Extended warranty on parts and labor Monday- Friday, 8:00 a.m.-5:00 p.m. 2. Ninety (90) day, money back guarantee on system performance. 3. Two (2) hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Training support - up to 4 hours/session/year/customer. 6. Emergency spare parts available within 24 hours. 7. Excludes single line 2500 series sets. _ _ :~ J :~ _. 1. Excludes all telephones. 4. Two (2) hours or less emergency response time. 2. Extended warranty on parts and labor Monday - 5. Within 24 hours non-emergency response time. Friday, 8:00 a.m.-5:00 p.m. 6. Training support -billable. 3. Ninety (90) day, money back guarantee on system 7. Emergency spare parts available within 24 hours. performance. Terms, COndItlOnS, and DefinitidnS: For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either party. !f canceled, 80% of any ~ mused portion will be Credited to the customer. Emergencv Response Time - 2 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following: 1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom calls, 5) Attendant console inoperative. On-Emergencv Response Time - ithin 2 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. Anon-emergency is defined as a minor malfunction consisting of any failure other than an emergency described above. ata SSe eprOgra in_ : Involves the Marco technician programming the system to client specification either by remote dial-in access or on-site (30 minute minimum per incident). User Training: On-site training provided by a Marco customer support representative as defined by customer. One week notice is recommended. Training request must be approved by authorized personnel. OVera_ a I eS: Emergency - 7 days a week, 24 hours a day. Non-emergency -Regular business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are rnnsirlarari Pmarnanrv sPrvir.P hours. p ~,,~ j''"'" IDate .°~'' ' "_ ~" ~'~ ~ ~ ~ ~ Date Revised 1-7-05 Responsibility: Brian Klocker Page 2 of 2 O:\FO R MS\Co mmMai ntAg rFo rm. doc