HomeMy WebLinkAboutContract 2171mclrc
COMMUNICATION MAINTENANCE 2171
3000 Division Street AGREEMENT
PO Box 250
St. Cloud, MN 56302-0250 Phone: 320.259.3000 / Fax: 320.259.3087
Bill To: Citv of Columbia Heiahts
590 40th Avenue NW
Columbia Heights, MN 55421
Location:
Account Number: C078
Contact Person:
Contract Number: Renewal of 48970-01
Beginning Date: February 1, 2008
Ending Date: January 31, 2009
Billing Date:
Salesperson Number: LIN001 - Randy Lindstedt
Invoice Number:
Contract Coverage (select one): ^ ®~. ~ ^ .
Items Included in Contract
Qty Item # Description Serial # Price
Each Total
1 Mitel SX200 AAAMF5880 $4,758.00 $4,758.00
1 Mitel Mail $1,920.00 $1,920.00
1 $ $
$ $
$ $
$ $
Additions to Contract
Qty Item # Description Serial # Price
Each Total
$ $
$ $
$ $
$ $
Contract Totaf $ 6 678.00
Tot l u at t is ti e $ 6 678.00
Revised 1-7-05 Responsibility: Brian Klocker Page 1 of 2
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I Maintenance Agreement Terms and Conditions I
Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on
the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual
renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by
written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice.
Gold Package Agreement Includes
1. Extended warranty on parts and labor 24 hours a
day, 7 days a week.
2. Ninety (90) day, money back guarantee on system
performance.
3. Guaranteed 2 hours or less emergency response
time.
4. Within 24 hours non-emergency response time.
5. Remote Programming Free (1 incident per week; up
to 1 hour per incident)
6. Training support - up to 8
hours/session/year/customer.
7. Emergency spare parts in stock.
8. Excludes single line 2500 series sets.
Bilver Package Agreement Includes
1. Extended warranty on parts and labor Monday-
Friday, 8:00 a.m.-5:00 p.m.
2. Ninety (90) day, money back guarantee on system
performance.
3. Two (2) hours or less emergency response time.
4. Within 24 hours non-emergency response time.
5. Training support - up to 4
hours/session/year/customer.
6. Emergency spare parts available within 24 hours.
7. Excludes single line 2500 series sets.
_ _
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1. Excludes all telephones. 4. Two (2) hours or less emergency response time.
2. Extended warranty on parts and labor Monday - 5. Within 24 hours non-emergency response time.
Friday, 8:00 a.m.-5:00 p.m. 6. Training support -billable.
3. Ninety (90) day, money back guarantee on system 7. Emergency spare parts available within 24 hours.
performance.
Terms, COndItlOnS, and DefinitidnS: For service as specified on the equipment listed, the undersigned agrees to
pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay
service if your regular account is delinquent.
The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into
this Agreement.
This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified
period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either
party. !f canceled, 80% of any ~ mused portion will be Credited to the customer.
Emergencv Response Time - 2 Hours: Response time is measured from the time the customer places a
service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in
access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following:
1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom
calls, 5) Attendant console inoperative.
On-Emergencv Response Time - ithin 2 Hours: Response time is measured from the time the
customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by
remote dial-in access or on-site. Anon-emergency is defined as a minor malfunction consisting of any failure other than an
emergency described above.
ata SSe eprOgra in_ : Involves the Marco technician programming the system to client specification either by
remote dial-in access or on-site (30 minute minimum per incident).
User Training: On-site training provided by a Marco customer support representative as defined by customer. One
week notice is recommended. Training request must be approved by authorized personnel.
OVera_ a I eS: Emergency - 7 days a week, 24 hours a day. Non-emergency -Regular business hours, defined as
Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are
rnnsirlarari Pmarnanrv sPrvir.P hours.
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~'~ ~ ~ ~ ~ Date
Revised 1-7-05 Responsibility: Brian Klocker Page 2 of 2
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