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HomeMy WebLinkAboutAgenda Jan 20091 CITY OF COLUMBIA HEIGHTS C" ~ `" 590 40th Avenue N.E., Columbia Iieights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Vi.ril Oer Website at. wwwci.cohnnbia-heigAts.nuzus MEETING OF TIIE TELECOMMUNICATIONS COMMISSION 7:00 PM, TFIiIitSDAY, JANUARY 15, 2009 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3678 if you are enable to attend. AG);NDA• 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of May 15, 2008. 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complanrts-Mr•. Ron Cadieux (July 2008) c. Status of Franchise Renewal d. Various notices received ur 2008 e. Other Old Business 5. New Business a. Receipt of 2nd and 3`d Quarters-2008 Franchise Pees b. Notice of New HD Triple Play Packages c. Notice of Public Hearing re: Cable Rates d. Rate Orders for Basic Programming and Equipment and firstallation Rates e. Notice of Price Adjushnents effective Jauualy 1, 2009 for Video Services f. Notice of Price Adjusrinents effective Jauualy 1, 2009 for High Speed Internet g. Other New Business G. Reports a. Report of Cormnissioners Assia red to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of Comcast- Defmition of Tervis May 2008-Nov 2008 Reports --Programs Produced --Call Center Statistics --Outage Report --Monthly News c. Attorney's Report d. Other Reports 7. Adjournment The City of Columbia IIeights floes not discriminate on the bflsis of disability in the admission or access to, or hreatruent or employment in, its services, programs, or activities. Upon request, nccommodation will he provided to allow iudividuols with disabilities to parficipate in all City of Colmnbin IIeights' scrrices, programs, and activities. Arrxilinry aids for handicapped persons are available upon request when the request is made at least 9G Imurs iu advance. Pleflsu coil the Deputy City Cleric at 706-3611, to make arrmrgements. (TDD 706-3692 fm• deaf or hearing impaired only) THE CITV OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE RA515 OF DISABILITY IN EMPLOYMENT OR TFIE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION PROM TI-NRSDAY, MAY 15, 2008 The meeting was called to order at 7:00 p.m. by Dermis Stroik, Chairperson. ROLL CALL: Members Present: Excused Members Unexcused Member: Comrcil Representative: City Representative Comcast Representative: APPROVAL OF MINUTES Dennis Stroik, Robert Peltier, Reuben Ruen, and Dan Swee. Bob Buboltz and Ken Henke Brad Peterson Bruce Nawrocki Linda Magee Kathi Donnelly-Cohen Motion by Peltier, seconded by Ruen, to approve the minutes of.7anuary 17, 2008. All ayes. Motion Passed. OLD BUSINESS A. Channel Check Peltier conducted the chamiel check. No problems were found. B. Correspondence Log and Follow Up on Complaints Staff had not received any new complaints. As a follow up on Dan Swee's complaint fioin the last meeting, he reported that he never did receive the itemization of his bill. He paid whatever total they billed him for and cazicelled his service. C. Status of Franchise Renewal Linda and Kathi Donnelly-Cohen have had preliminazy discussions regarding the franchise renewal agreement. Prior to the next meeting they will meet again with Walt, Bruce Nawrocki azrd Legal Comrsel to negotiate some of the remahiing details. Then the final proposal will be brought to the Commission for their review so a recommendation can be made to the City Council. D. Other Old Business There was no other old bushiess. NEW BUSINESS A. Receipt of 4°i Quarter 2007 and 1St Quarter 2008 Franchise Fees A copy of the Franchise Pees for 4th Quarter 2007 and 1St Quarter 2008 were enclosed in the agenda packets. TELECOMMUNICATIONS COMMISSION MINUTES MAY 15, 2008 PAGE 2 B. Notice of Progranuning Changes Notice was received regarding changes to the I-ID Channel line up starting in April. The additions and new chaznel assignments were detailed in the notice. Swee asked what resolution constitutes high definition for the purpose of cable progranuning. Kathi said she would get tlris information for lrirn. C. Notice of Extreme High Speed Internet Service Comcast began offeruig residents and businesses one of the fastest broadband services available in the US. 50 Mops downloads and 5 Mbps uploads will be offered at this time, with hopes of increasing the speed even more over the next few yeazs. The new service will be offered at $149.95 per morrth for residential customers. Business customers can take advazrtage of the new lrigher speed service for $199.95/month. D. Notice of Price Adjustment Effective June 1, 2008 Beginning June 1, 2008 the cost of Basic Cable will increase by $.47 per month. However, the cost of Basic 2 Cable will decrease by $.47. The result for the combined package will not change. Pricing for all Digital Packages will remain the same. Those taking Basic I will be the only ones who see an increase. Changes to the equipment and installation rates were also detailed in the notice. Kathi reviewed the various changes to the equipment rates and noted that the price for converter boxes went down. She explained how the FCC has limited Cities rights over recent years and how rates are regulated uid justified by the requirement of the 1240 forms. E. Addition of HD Programming Effective May 30, 2008 Effective May 30, 2008 HD prograrnnring will be adding ABC Family to channe1229, Disney HD to channe123Q, and Science Charnel HD to charnel 211. They will be available with the Digital Starter package. F. Receipt of Annual Report The Annual Report was enclosed in the agenda packets for review. There was some discussion regarding the results of the customer survey. It was noted that the majority of the people who responded still refer to the TV Supplement for a programming guide even though the Star Tribune no longer has one. Kathi stated that the St Paul Pioneer Press does still have a TV Supplement with their newspaper. Linda reminded Kathi thaf fhe financials still have not been received, therefore she recorrunends holding off on formally accepting the report witil the information is received. G. Other New Bushress A commission member asked about the future of the cable studio, Kathi said that issue is being addressed as part of the renewal process and options will be considered during the negotiation process of the final agreement. She stated that the present low use of the facility makes any programming produced there not cost effective. There was further discussion regarding the access channels and the progranuning schedules. While doing a channel check, it was noted that charnels 14 & 20 have message screens on them, which Kathi will check on, since those charnels are not presently in use. TELECOMMUNICATIONS COMMISSION MINUTES MAY 15, 2008 PAGE3 REPORTS A. Report of Conunissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Government-Notlring to report B. Report of Comcast- The reports were included in the agenda packets far the commissioners to review. Kathi answered questions fi•om the members regarding outages and equipment problems. She also explained what the terms on the reports meant. Kathi reminded members that the system problems are not due to age because the system is constantly being upgraded and technological improvements are always taking place. C. Report of Cable Attorney The Cable Attorney was not present. D. Report of the Assistant to the City Manager Nothing further to report. Motion by Swee, seconded byPeltier, to adjourn the meeting at 7:45 pm. All ayes. Respectfully submitted, Shelley Hanson Secretary ~`~'•~. Comcasts 9705 Data Park Minnetonka, MN 55343 Kathi Donnelly-Cohen Director of Government Affairs Twin Cities Region (952)607-4204 (952)607-4358 -FAX July 10, 2008 Mr. Ronald Cadieux 667 45t" Avenue NE Columbia Heights, MN 55421 Dear Mr. Cadieux: Linda Magee from the City of Columbia Heights contacted me regarding your concerns. She asked me to research the issue and correspond with you on the matter. According to our records, you added HBO and the Sports Tier on February 8, 2006. I have enclosed a copy of your monthly billing statement which breaks out the services you are receiving -Standard/Prefferred, HDTV equipment, Sports Package, and HBO. Recently you contacted our Customer Service department and advised us that you were unaware that you had the Sports Tier. You asked that the service be removed and that you be credited back to February 2006. The Customer Service agent advised you that out of courtesy, we could credit you back 6 months but not to February 2006. You did state at that time that you were aware that you were receiving Speedvision which is on the Sports Tier. I have enclosed a copy of the Comcast Agreement for Residential Services. You had received the information in your installation packet in 1985 and have received in accordance with the law, each year since that time. The notice explains your responsibility to dispute and request a credit within 60 days of the date on the bill. While our obligation is to stop the billing upon request, we have no obligation to credit you for periods when you have been viewing the service. Out of courtesy, we have offered to credit you for 6 months. Based on the account notes, you have been in communication with us regarding other aspects of your bill which would lead me understand that you are reading your billing statement each month when it is received. I note that you had requested credit in March of 2007 for a modem charge on bill since February 2006. In December of 2006, credit was requested for Internet service which you reported as being down for 10 months but there is no indication that you advised us of a problem or requested a service call during that time. Based on these communications, it would appear that you where aware of all charges on the billing statement and could have requested the cancellation of the Sports Tier previous to this. I am sorry but we are unable to provide you with credit for a period of greater than 6 months. In the future, if you have a service issue, please contact us immediately so that we are able to schedule a service call and resolve the matter. Sincerely, -_~ Kathi Donnelly-Cohen Director of Government Affairs Cc: Linda Magee -City of Columbia Heights W7. Comcast May 29, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast is pleased to announce the addition of CSPAN3 to our channel lineup effective June 30, 2008. CSPAN3 will be located on channel 105 on the Digital Classic level of service. Also effective June 30, Fuse will be added to our channel lineups on channel 148 in our Digital Classic level of service. CSPAN2 will move to channel 104 on this date and will be available to customers who subscribe to Basic Cable and use a digital receiver. Attached is the customer notice that will appear in the Pioneer Press and the Star Tribune. If you have any questions or concerns, please contact me at 952-607-4204 Sincerely, Director of Government Affairs Comcast Cable ~~ ~-~ ~~~ ~'~ec~c9 ~~~ ~~'~~ ~ r I__) Attachment Comcast. Comcast is pleased to announce that CSPAN3 will be added to Minneapolis and St. Paul Area lineups effective June 30, 2008 on Channel 105 on the Digital Classic level of service. Fuse will be added to St. Paul Area lineups on Channel 148 on the Digital Classic level of Service. Finally on this date, please note that CSPAN2 will move to Channel 104 in the Minneapolis and St. Paul Areas and will be available to customers who subscribe to Basic Cable and use a Digital receiver, For more information, please call (651) 222.3333. Service is subject to the terms and conditions of Comcast Cable subscriber agreement. Pricing and programming subject to change. For more information regarding Comcast services, inrAuding availability, restrictions and equipment requirements, call (651) 222.3333 or 1~888~COMCAST. Minneapolis Area Includes: Bloomington, Carver, Chaska, Eden Prairie, Edina, Fridley, Helena Tovmship, Hopkins, Jackson Township, Jordan, Laketown Township, Lanesburgh Township, Louisville Township, Matlelia, MonVOSe, Minneapolis, Minnetonka, New Prague, New Ulm, Richfield, Sand Creek Township, St. Louis Park, Shakopee and Waverly. St. Paul Area Includes: Afton, Andover, Anoka, Arden Hills, Bayport, Baytown Township, Birchwood, Blaine, Brooklyn Center, Brookyn Park, Burnsville, Centerurlle, Champlin, Circle Pines, Columbia Heights, Coon Rapids, Corcoran, Cottage Grove, Crystal, Dellwood, Denmark Township, Eagan, Falcon Heights, Gem lake, Golden Valley, Grant, Grey Cloud Island, Ham Lake, Hanover, Hastings, Hilltop, Hudson, Hugo, Inver Grove Heights, Lake Elmo, Lakeland, Lakeland Shores, Landfall, Lauderdale, Lexington, Lilydale, Lino Lakes, Little Canada, Mahtomedi, Maple Grove, Maplewood, Medicine Lake, Mendota, Mendota Heights, Mounds View, New Brighton, New Hope, Newport, Nodh Hudson, Nodh Oaks, North St. Paul, Oak Grove, Oak Park Heights, Oakdale, Osseo, Pine Springs, Plymouth, Prescott, Ramsey, River Falls, Robbinsdale, Rogers, Roseville, Shoreview, Spdng Lake Park, South Sl. Paul, SI. Anthony, St. Croix Beach, St. Mays Point, St. Paul, St. Paul Park, Slilhvater, Stillwater Township, Sunfish Lake, Troy Township, Vadnais Heights, West Lakeland, West St. Paul, White Bear Lake, White Bear Township, Willernie and Woodbury. Comcast July 11, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 Comcast is pleased to announce the addition of the Big Ten Network to Basic 2 and Digital Starter package beginning August 15, 2008. The Big Ten Network will be added to Basic 2 on channel 69 and channel 255 on the Digital Starter. The Big Ten Network HD will be added to Digital Starter on channel 256. A digital receiver or compatible equipment is required to receive Big Ten Network on Digital Starter and HD. In addition, Music Choice channels 401-448 will be available on Basic Cable with a digital receiver. Attached is a notice that will appear in the Pioneer Press and Star Tribune. If you have any questions or concerns, please contact me at (952) 607-4204. Sincerely, t~ . Kathi Donnelly-Cohan Director of Government Affairs C~/' Attachment Comcast~ Comcast is pleased to announce the following changes to Minneapolis and St. Paul Area channel lineups effective August 15, 2008: • Big Ten Network will be added to Basic 2 (Minneapolis channel 27 and 255*, St. Paul channels 69 and 255*). • Big Ten Network HD will be added to Digital Starter (Minneapolis channels 256* and 405*, St. Paul channel 256*). • Music Choice (Minneapolis channels 802.849*, St. Paul channels 401-448*) will be available on Basic Cable. Also in the Minneapolis Area, Style will no longer be available on Digital Classic channel 118, however it will continue to be available on Basic 2 channe170. For more Information, please call (651) 222.3333. 'Indicates a d'gilal receiver or compatible equipment is required. To receive HD channels, an HD television (not provided) and HDTV equipment are required. Service is subject to the lenns and conditions of Comrast Cable subscriber agreement. Far more Information regarding Comcast services, including availability, restrictions and equipment requirements, call (657) 222.3333 or 1-886-COMCAST. Minneapolis Area Includes: Bloomington, Carver, Chaska, Eden Prairie, Edina, Fridley, Helena Township, Hopkins, Jackson Township, Jordan, Laketown Township, Lanesburgh Township, Louisville Township, Madelia, Montrose, Minneapolis, Minnetonka, New Prague, New Ulm, Richfield, Sand Creek Township, St. Louis Park, Shakopee and Wavedy. St. Paul Area includes: Afton, Andover, Anoka, Arden Hills, Bayport, Baytown Township, Birchwood, Blaine, Brooklyn Center, Brooklyn Park, Burnsville, Centerville, Champlin, Circle Pines, Columbia Heights, Coon Rapids, Corcoran, Cottage Grove, Crystal, Dellwood, Denmark Township, Eagan, Falcon Heights, Gem Lake, Golden Valley, Grant, Grey Cloud Island, Ham Lake, Hanover, Hastings, Hilltop, Hudson, Hugo, Inver Grove Heights, Lake Elmo, Lakeland, Lakeland Shores, Landfall, Lauderdale, Lexington, Lilydale, Lino Lakes, Little Canada, Mahlomedi, Maple Grove, Maplewood, Medicine Lake, Mendota, Mendota Heights, Mounds View, New Brighton, New Hope, Newport, North Hudson, North Oaks, North St. Paul, Oak Grove, Oak Park Heights, Oakdale, Osseo, Pine Springs, Plymouth, Prescod, Ramsey, River Falls, Robbinsdale, Rogers, Roseville, Shoreview, Spring Lake Park, South St. Paul, SL AnBrony, St. Croix Beach, SI. Marys Point, St. Paul, St. Paul Park, Stillwater, Stillwater Township, Sunfish Lake, Troy Township, Vadnais Heights, West Lakeland, West St. Paul, White Bear Lake, White Bear Township, Willemie and Woodbury. ~^ cable National Cable &TelecommunicaUons ASSO<lation 25 Massachusetts Avenue, NW - Suite 100 Washington, nC 20001 (202)222-2300 www.ncsa.com NEWS RELEASE Communicaaons & PU brie Affairs 1202)222-2350 1202)222-2351 Fax FOR IMMEDIATE RF-,LEASE CONTACT: Rob S[oddardNCTA 202-258-2851 July 17,2008 JoySimsMCTA 202-222-2350 NCMEC Communications 703-837-6111 Historic Agreement Will Strengthen the Ntight Against Child Pornography AgreenreutWi/!He/pRer/ncelGeproliferadon of ChildpornogrnpGyOn/ine Washington, DC -Cable operators that bring Internet service to 87 percent of homes in the United States will take additional vohmatry measures to limit the distribution of child pornography on the Internet under an ag~eement announced today among the National Cable & "felecommunica[io ns Association (NCFA), the National Center for Missing and Exploited Children (NCMEC), and the National Association of Attorneys General (NAAG). Under the unprecedented industry-wide agreement, al l cable operators represented on NCTA's Board of Directors have agreed to help reduc e the proliferation of child pornography by signing aMemorandmn of Understanding (MOU)withNCMEC. This commitment represents the largest number of broadband subscribers protect cd by the terms of the MOU as these operators offer broadband Internet service to more than 112 million homes. "Building on ourstrong commitment to online safety, the cable industry wants to help combat child pornography and exploitation," said Kyle McSlan•ow, President & CEO, NCTA. "By signing the NCMEC MOU, cable Internet service providers are reaffnming their strong commitment to online safety and Interne[ literacy for all American families." "We are deeply grateful for this indushy-wide attack on child pornography;' said Ernie Allen, President & CEO, NCMEC. "II is not possible to arrest and prosecute every offender. We nmst be creative and build new public-private par¢n erships to address this insidious problem mm~e effectively. Today's announcement represents a bold step forward." On behalf of NAAG and the 45 Attorneys General who have signed a letter in support of the NCTA-NCMEC MOU,Ithode Island Attorney General and NAAG President Pah•ick C. Lynch commended NCMEC and NCTA on the agreement. "Although NCMEC has recently signed similar agreements with individual companies, this agt~eemen[ is notable as the first such agreeme nt NCMEC has reached with an entire sector of the nation's communications indushy," Lynch wrote. "The NCTA agreement with NCMEC will limit the ability of predators to store and ex change images of exploitation of those who are, by definition, among [he more vulnerable in society . We congratulate the cable indushy for taking a strong stand in support of child safety." Specifically, the cable companies have agreed [o us e NCMEC's list of active websites identified as containing child pornography, to ensu re that no such site is hosted on servers owned or controlled by those companies. The companies wil I also report these htstances to NCMEC's CyberTipline and where appropriate revise their poI icics around other potential sources of child pornography, such as, for example, newsgroups. 1'he agreement with NCMEC will provide cable broadband service providers with an invaluable source of information to help them enfor cc their terms of service, all of which forbid [he hosting of such illegal materials on their sere ers. The information provided by NCMEC to cable service providers will also help [hem identif y instances of child pornography, facilitating [heir reporting of such material to NCMEC as requir ed by federal law. This in turn enables NCMEC to refer these cases to law enforcement for investigation and prosecution. The cable operators [hat have agreed to execute the MOU within 30 days include: Comcast Corporation; Cox Communications; Charter Communications; Cablevision Systems Corporation; Bright I-louse Networks; Suddenlink Communications; Mediacom Communications; Insight Communications; Bresnan Communications; Midcontinent Communications; Broadsh•ipe; GCI; I-larron Communicat ions; US Cable Corporation; BendBroadband; Eagle Conununications; and Sjoberg's, Inc. Time Warner Cable has already signed the MOU. NCTA's agreement with NCMEC is the latest mileston e in cable's efforts to ensure online safety and promote Internet literacy for all families and Internet users. When NCTA launched its PointSmartClickS afeonline safety initiative (www PointCmartCl ickSafe nrn) in June 2007, cable ISl's pledged in a code of conduct to support law enforcement in its efforts [o ensure online safety for American families. ann NCTA is the principal trade association for the U.S cable tndttshy, representing cable operntas serdng more than 90 percent of lhenatian's cnGle televisbn hoxseimldsand ura•e thnrr 200 cable program nenvaks. The cable indnsny is the nation'slagat broadbardprovidw•ofhigh-speedlnternetaccess after investing nra•e than $l30billion over ten yeas to bxi/d n nvo-rrav interactive rrenvork rvitlr fibe optictechnology. Cable corupaniesalsoprovide stae-of-the-artdigital telephmreservice to urillionsnf Aurerican consamw•s. The Natimral Center fa•d4issing & GxploitedChildra is a 501 (c)(3)nonprofitorgonization. Since iM1vas established by Congress in 1984, the argarriwtion hs operated the toll-free 24-hoxrnationalnrissing children'shotlinewhtch hnshandled was thmr2.2nilliar calls. It has assisted larv enforcementbulre recovery of more than /26,OOOchildren. the aga+rrrtion's CvberTipltne haslrardlednra•e than 594,OOOrepa7s ofchildsexual exp/oitationand iP Child Victim /dentificnttonprogranr has analyzed 14,437,865childpornographybnngesand videos. Tb organizationwmks in cooperatiornvith the US. Deparnnent ofJus[ice's Ofrce ofJnvenile JusticeandDelinrp+ency Preventimr. The NationalAssociation ofAttaneys General (NAA~ ivasfoanded in 1907to helpAttornevs General fulfill the responsibilities oftheir office and toassist in !!re delivery of high gvalirylegnl services to the slates and terrimrialjnrisdictions. NAAG's urissbn is: "Tofncihtate internctiorrnmorrgAttoareys General as peers, '1'o facilitate dre errhancedperfonrnnce ofAtlorneys Gerrw•a[ mrd (heir staffs. " NAAG fosters an envirannentof "cooperativeleadership, helpingAttorneys General respond effectively- individaallyardcol/ectively - ro emerging state and federal issnes COfY1C5t~ August 28, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Cornmission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda; Comcast Cable 9705 Data Park Minnetonka, MN 55343 Enclosed is a copy of a notice providing important information regarding our cable service that customers will begin receiving in their statements next week. The purpose of this notice is to provide information to customers concerning policies and procedures and equipment compatibility. If you have any questions or concerns, please contact me at (952) 607-4204. Sincerely, -~/ Kathi Donnelly-Cohen Director of Government Affairs Enclosure 09/22/2006 ~IQN 9,09 FAX 952 667 6359 TWC Comcast September 22, 2D08 Ms. Linda Magee Facsimile only Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: ComF2st C2hle 9705 data Padc Minnetonka, MN 55343 I am writing to inform you that Comcast Is announcing thannei line up changes beginning October 22, 2008. Comcast will disCpntinue pay-per-view channels 504-507 and pay-per-view Club ,lenna and Penthouse channels 548 and 549. fn addition, EWTN will move to channel 291 and will be available to customers who subscribe to Basic Cable and a digital receiver. Enclosed is a notice that will appear in the Pioneer Press and Star Tribune on September 22, 2008. If you have any questions or concerns, please contact me at (962} 6D7-4204 Sincerely, Director of Government Affairs X062 Enclosure 09/?2/2008 ~[ON 9,10 FAX 952 607 4359 TWC Comcast, Comcast is announemg the following changes to area lineups eHactiva October 22, 200& as specified below. • Comcast will stop carrying pay-pee-view channels 504- 507 and the pay-per-view Club Jenne and Penthouse channels on 548 antl 549. • EWTN will move tb channel 2431MinneapGlls Area and 291/St Paul Area and be atldetl to the lineup in River Falls (channel 291). EVJTN will be available in all Minneapolis antl SL Paul Area 6ommunmes to cusromers who subscribe to Basic Cable and use a digital receiver. • InllneupswhemEWTN,TBNand/or NJTShareachannel (Minneapolis, Southwest Suburbs and St. Louis Park), TBN and NJT move to the new channel location and will be available to customers who subscdbe to Basic Cable and use a digital receiver.7f3N on Oigigl Classic, channel 242, is unchanged. • Commercial Advertising, channel 72, in the Minneapol"Is Area, will move to channel 191 and be available on the Digital Starter level of servipo. In the communities of New tllm and Madelia, LeasedAccess channel 72 moves to channel 23, For more infarmaNan, please uall (651)222-3333, Service IS Std)IUCI IU the terms antl ecnditions d Compel GabIC 5vgsmlger agreement PtlCing afm prOgrammingsutfectto dpngC. Por mttte IrdUrmatlan mgarrfi~7 (bmcast servicee, Including avaA0gll1(y, rOSIrIuUUIxi antl r~upment regdrements, rail (651) 22[•3333 Or 1-898~LtlMCAST. MInnU,apolS AN8 h>Gkxles; &OCmirglm, Garver, Chaska, Eden Pralrl8, Edina, Fridley, Helens TavmsNp. HCgdns, Jada~n TUVmship, Jordan, LakalMVn 7ownshpr, Lanesburgh Tawndlip, LouisNllo TmvnsNp, Maddia, Mordrcee. Minneapolis, M)nnetonka, Nzw FmgUe, New IRIn, Podllidd, Sand Creek Townshlp,St LCWS Park,ShakUpeeantl Waverly. St Paul Area IncIWCS'AnOn, MdCVe, Anoka, Arden Hi1H, Ba}por( Baylwwi Tmxr~hip, BlrCgwU~, BIdnO, BrotlWyn Center, BrOddyn Pads 9¢mSVAIC, rkOmMllo, giamphn, CSrcle PinzS, CdUmbia Heights, Ceon PapldS, Gorwran. COlf~ge Gmva, Gyafal. Oeliwnatl, Denmark TmvnShip, Fagan, F~con Heights, tern Lake, Gdtlen VaNey, Gmm, Grey Gaud island, Ham Lake, Henwe6 Hasdm}s, Hilltop, HUd50n, HUgU, ImCr Grave Heiglas, Lalca Elmo, Lakeland, lakdand Shore:, LOn(gall, Lfldtlerdal9, Lepngton, L11yda1e, tJno Lakes, Llal¢ Ca11.9Q9, Mahtanedi, NapN: Grove. Maplewood, MCNdne Lake, NsntlUta, Mendgha HeiAhtn, Mamds Vicw, New erighbn, NBW HOpB, NCWFoR, Nadh Nutl~n, Norm Oaks, Nprdl S[, Paul, Oak Grove, Oek Perk Heights, Gakdde, GsseU, Pine springs, PtymaWt Presc¢th Ramsey, RNer FalS, RohbinsdalC, P,c~era, RosaVllle, Shoreview, Spring lake Park, Somh $[. Pouf, SL AnglOay, St. Grdx Beach, St Marys Print, SL Paal, St. Paul Park, SdNwale[ BUAWflIer TCwnslrlp, Sunfish Lake, TiGY TUmrtlup, Vadnals HelAhts, Worst LakClpntl, SVBSi SI. PaUI, Whit¢ Gear Lake, Wli~ Bear Tmvnsh~, VJitlCmfp andWaotlUUry, boos Comcast, September 30, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 ( <a+= lJ 1.. "~J ~~ I am writing to announce that Comcast will begin offering VersusHD on channel 206 beginning December 1, 2008. VersusHD will take the place of MOJO, which will cease operations on that date. GoIfHD will remain on channel 207. Both are available to customers that subscribe to Digital Starter and an HD receiver. Customer notice will appear as a bill message. If you have any questions or concerns, please contact me at (952) 607-4204. Sincerely, ~ti, Director of Government Affairs (10/23/2008) Shelley Hanson - Cohimbla Heights -Internet Speed Increases-eastside.pdf Page 1J Comcastm c~a~a=l Dabla 9705 Dale Pa'k Mimelanka, MN 55343 October 22, 2008 Ms. Linda Magee Assistant to the Cily Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55122 Dear Linda: Comcast is pleased to share news of yet (urther enhancements to our high-speed Internet services offered here in the Twin Cities Region. Once again, the region will lead the nation with these improvements with other Comcast systems across the country to follow. On October 21, 2008, we doubled the download speeds of our most popular high-speed Internet services -without raising prices. We also launched a new level of service directed at higher end residential users with speeds of up to 22 Mbps download and up to 5 Mbps upload. Following up on the launch of our nation-leading 50 Mbps download by 5 Mbps upload tier earlier this year, we are pleased to report that we are further enhandng this level of service by doubling the upload speed from 5 Mbps l010 Mbps and redudng the price. The dramatic improvement in speed is another indicator of our signifcant local investment and cutting-edge technology to bring our customers the latest and best services at great value. Please find endosed a press release issued today that explains these changes in greater detail. If you have any questions or concerns, please contact me at 952-607-4204. Sincere/ly, Kathi Donnelly-Cohen // Director of Government Affairs Endosure (10/23/2008) Shelley Hanson -Columbia Heights -Internet Speed Increases-eastside pdf Page 2 ~o m ca st PRESS RELEASE _ ~ ~ ~ ~ ~ ~~ „W Comcast v One Comcast Center Philaddphia, PA 19103 www.comcast.com FOR IMMEDIATE RELEASE COMCAST BEGINS ROLLOUT OF EXTREME 50 MBPS HIGHSPEED INTERNET SERVICE Plans to Reach More Than 10 MajorMarkets and Nearly 10 Million Homes and Businesses In the Next Severa(Months Two New, Faster Speed Tiers Introduced and Speeds Doudled for Most Existing Customers PHILADELPHIA, Oct 22, 2008 ^Comcast, the nation's leading provider of enlert ainment, information and communications products and services, today announced it is making the leap from broadband fo wideband vrith the launch of nexttJeneration DOCSIS 3.0. Wtth wideband, Comcast will introduce a brand new echelon of Internet speed tiers, which vdll redefine the customer experience online and create a platform for Intemel innovation in the years ahead. In fhe next few weeks, Comcasl's new services v~ill be available to millions of residential homes and businesses in parts of New England, including the Boston Metropolitan region and SoNhem New HampsMre, as well as areas of Philadelphia and New Jersey. These services also will be available in the Twin Cities where wideband was launched eadier this year. Comcast plans to contirwe to rdI out wideband across its footprint and expects to reach more than 10 major markets and pass nearly 10 million homes and businesses in the next several months. With wideband, Comcast will offer among the fastest speeds available today, including the Extreme 50 tier at up fo 50 Mbps. It also will enable Comcast to double speeds for the majority of existing Mgh-speed Intemel customers al no additional cost. 'iMdeband is a game~changer for the industry. Vrhth wideband conning over our nexlt,7eneration Tiber-optic network, we can greatly enhance our customers' online experience immediatdy. And these speeds are only a preview of what's to come-wideband will provide the capability of delivering dramatically faster speeds in excess of 160 Mbps in the future," said Mitch Bawling, SVP and General Manager, Comcast Online Services. 'Today's announcement reaffirms our commitment to offer more speed to more homes than any other U.S. Intemel service provider." As part of the wideband deployment, Comcast vdll launch two new premium speed tiers to its residential and business class customers. Both services are ideal for households or businesses simultaneously using several computers or Intemel- connected devices. They also vdll appeal to those vJno simply want some of the fastest speeds available in the U.S. today: New Residential Tiers • Extreme 50, offering up l0 50 Mbps of downstream speed and up to 10 Mbps of upstream speed at $139.95/monlh .` • Ultra, offering up to 22 Mbps of downstream speed and up to 5 Mbps of upstream speed at $62.95/month. ' WSth Extreme 50, Comcast customers, for example, will be able to download a high-def movie (6 GB) in about 16 minutes, a standard-0ef movie (2 GB) in about 5 minutes and a standaNdef TV --- - - - - (10/23/2008) Shelley Hanson -Columbia Heights -Internet Speed Increases-eastslde.pdf Page 3'; show (alp MB) in a matter of seconds. Customers with EMreme 50 also vdll be able to download digital photos, songs and games faster than ever. In addition to the new speed tiers, Comcast also is increasing speeds for most of its existing customers. • Performance tier customers will benefit from doubled downstream and upstream speeds, ofedng up to 12 Mbps and 2 Mbps, respectively. • Performance Plus customers will be upgraded to Comcast's Blastl tier, which will double their download speeds to up to 16 Mbps and povide up to 2 Mbps of upload speed. Plus, vdth PowerBoost®lechnology, customers are able to enjoy even (aster speeds to download and upload files such as videos, games, music and photos. New Business Class Tiers Business customers will benefit from wideband with increased efficiency and productivity. Customers can sign up for the Deluxe 50 Mbps / 10 Mbps tier far $789.95/month, which includes a full suite of features and support. As part of their service, Comcast Business Class customers receive Microsoft Communications Services, providin g corporate-class a-mail, calendadrg and document shadrg, as well as additional benefits such as frewall protection, static IP addresses, multiple e-mail addmsses and business class 24/7 customer support. Existing business class customers also will receive complimentary speed increases-speeds on the Stader tier will be doubled to up to 12 Mbps / 2 Mbps and a new Premium Tier also will be introduced, offering speeds up to 22 Mbps / 5 Mbps for only $99.95/month . To fnd out when wideband will be available cuslome rs can visit www.comcasLCoM fasteslfast or call 1-8(70.Comcasl. 'Pddnq ror residend'al customers and requires subscnpd'on fo Comcast Cable seMCe About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA, CMCSK) (wmw.comcast.com) is the nation's leading provider of entedainment, irdormation and communic alions products and services. VNIh 24.6 million cable customers, 14.4 million high-speed Internet customers, and 5.6 million Comcast Digital Voice customers, Comcast is principally invdved in the development, management and operation of broadband cable systems and in the delivery of programming content. Comcast's content networks and investments include E! Entedainment Television, Slyie Netwodc, The Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV Cne, ten Comcast SportsNets networks and Comcast Interactive Media, which develops and operates Comcast's Internet businesses, including ComcasLnel (www.comcasLnet ). Comcast also has a majority ownership in Comcast- Spectacor, whose major holdings ir>clude the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large mullipuryose arenas in Philadelphia. Media Contacts: Charlie Douglas Comcast 215.2136.3353 Charlie Douolas~ Comcastcom Lynsey Silvesti Comcast 215-28Cr3513 j„ynsav_Silvestin CnmrasLcom Comcast. November 13, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 Comcast is pleased to inform you that we will introduce an updated billing statement next month to make it simple and easy for our customers to quickly locate the important information they need. We have enclosed a flier that customers are receiving with their bills this month that advises them of what to expect with the improved design. The flier describes how the account number, due date and total amount due will be at the top. A monthly statement summary will provide an overview of key account activity. And service information for all Comcast services, including current charges, will be presented in an easy to follow format. Please also find enclosed a guide to the new bill that will be sent as a bill enclosure with the new bill when it begins appearing in customer homes in December. In addition to providing a detailed explanation of the new bill's features, the enclosure also offers our customers the option to choose to go paperless with Comcast's "Ecobill". As explained, Customers can go to www.comcast.com/ecobill and sign up to receive a replica of their bill online. If you have any further questions or concerns, please contact me at 952-607- 4204. Sincerely, Lti~~ ,/ Kathi Donnelly-Cohen Director of Government Affairs Enclosures new sire ier, clearer and fries It r rii® We know it takes more than great products and entertainment to deliver a great customer experience. With larger type size and the right level of detail, we redesigned our bill to make it easier for you to quickly find the important information you need. This Quick Reference Guide explains the key areas of your new monthly bill, so you can get back to the entertainment you love. If you have any questions, visit comcast.com/welcome for 2h/7 online support or give us a call at 1-800-COMCAS7 Features fo note: "One-Stop Shop" Box: The first place to go to got important information like your account number, amount due and due date, ;;: Contact Us: Chat and e-mail support are available 24/7. „~?: Monthly Statement Summary: Your payments and new charges. New Charges Summary: A breakdown o(your new charges for the current billing period. ., News From Comcast: Look here for important informs}ion about your account, products and services. P Savings info: If you're taking advantage of our promotions or discounts, we'll show you how much you're saving. "++-.~a Payment coupon: Simply tear it off and mail it in with your check or money order. Better yet, go to Comcast.com and sign up for automatic payments with Comcast PayDirect! ,':' Service Details: Details of all new charges for the current billing period. ,: Partial Month Charges & Credits: If you add, change or remove a service during your billing cycle, any partial month charges or credits are hero, along with a brief description of what changed. Comcast (~i w~,~ . w. ~,~ ,..d,~. ,..w M..w„ ~. J o.„,., s„eawm ~ ~l. C:'NmushwnC axl ~'wy 'spa ,Vw ~L~ .a...~s.,,v. ,., ,wow ,.,w t11j w.n.n..n.....m.......wnn..r««,..w ®...wawmee.«r.:w.w...wa:n Comcast, oo, Comcast ~wa ~ . w::.w. .~:.... n - ,~,,.,..~ ..,..~.«. -a..,..~,.~ w-...,a..~,,,.M,.. ,,,,m , ..~,.a.. ,«.,aa..~..w,,,.~~.. O ~ ,.wr,ww,.. ., .~~..~ ~ .,ad ss ~ ,~„K,m ~~'trv ~.... w..°~...:,...~. Comcast December 4, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 We have been informed by Twin Cities Public Television that effective December 15, 2008, it is discontinuing tpt Kids, which we carry on digital channel 242. There are no plans to replace the channel with other programming at this time. Customers will be notified via a converter box message. If you have any questions or concerns, please contact me at 952-607-4204 Sincerely, ~~~ Kathi Donnelly-Cohen Director of Government Affairs • ~~ym~ryL+aL. COMCASTFINANCIALAGENCYCORPORATION REMITTANCE ADVICE 1 M a7 l A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. S1e.4400B NO. 229758057 Southfield, MI 48034 Date : 16-JUL-OS Vendor Name :COLUMBIA HEIGHTS CIT Vendor N0.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1807 09-JUL-OS 2-SM/MINNTK Columbia Heights 2n 0.00 42,465.40 TOTAL ~comcast. BANK BONE. COMCAST FINpNCiAL'AGGNCY80RPORATION !_ A Camcasl Caple Communications Group Company Midwest Divislan GKCa Bnnk.One, NA 29777 Te190reytl:Rtl.51e.44G09 Columbus, OH Saulhfield, M14g034 I'n>' Forty-Two Thousand Four Hundred Sixty-Five Dollars And 40 Cents*** 'rG COLUMBIA HEIGHTS CITY OF MN order 590 40TH AVE NE or COLUMBIA HEIGHTS, MN 55421-3878 Unlted States 0.00 ~ 42,465.40 e! NO. 229758057 56.7544 1441 .675528343 Dste 16-JUL-08 Voltl Altar 100 Deys *****42,465.40 Authorized Signature /r / ...// ~, ~~p~f~/J ll'22975B05711' t:044~i54431: 67552834311' ~l i l'4,.\,.I~ 1, COMCAST FINANCIAL AGENCY CORPORATION REMITTANCE ADVICE l~\.r„LI' i i'w\,.1 l A Comcast Cabte Communications Group Company Mountain Division Office 1831nverness Drive West NO. 249747301 Englewood, Colorado 80112 Date : 20-OCT-OS Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-2019 13-OCT-08 2-P15 3408 Franchise Fees • Col 0.00 41,863.72 TOTAL ~~`•^K~ONE COMCAST FINANCIAL AGENUr¢ORPORATION / ~ AOOrtleaSr Ceble Cammuntcebon5 Group Company' ~ ~ ' , west Dlvislon ORCa -~ Darik Oue,NA 1831nverness Drive Wesl '- -En8lawootl. Cbloretlo 80112' CDIUmbus, OH -. -.- ray Forty-One Thousand Elght Hundred Szty-Three Dollars Ahd 72 Gents* To COLUMBIA HEIGHTS CITY-QF MN~- The 590 40TH AVE NE - ofaer COLUMBIA HEIGHTS, MN55421-3878 - Unitad States Authorized Signature 0.00 I 41,863.72 No: Date 20-OGT-08 Voitl Aflar 180 Gays !lwlA d.~` n'249'~4730i1i' t:0441i5443~: 675528343ii• ~` . ,~; ~~ . ~.;, comcast® `~~~~ a. November 6, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 RE: New High Definition Triple Play Packages Dear Linda: comcast Cable 9705 Data Park Minnetonka, MN 55343 I am writing to share some exciting news. On December 8, 2008, comcast is making a number of changes to our product offerings in your community in order to improve our customers' experience. The way people watch TV, listen to music, or surf the Internet is evolving to a digital world. In an effort to keep our customers ahead of that digital curve and to provide them with the products and services they want, we are refining our package offerings so our customers can enjoy the benefits of our products at the most competitive price. These changes include both name changes for certain package offerings and price changes for products. These are not promotional offers. Starting December 8, 2008, comcast will offer the HD Triple Play in your community. These are new service bundles that include High-Definition set-top box and High-Definition video service. The following are the tiers and pricing for the new HD Triple Play bundles: HD Starter: The HD Starter Bundle will include the following services: Digital Starter video service (80+ digital channels), On Demand, High-Definition set-top box and service, comcast High-Speed Internet Performance Service with PowerBoost® and comcast Digital Voice® with the Unlimited calling plan that includes unlimited local and long-distance calls to the US, Canada, Puerto Rico and certain other U.S. territories. The standard price for this bundle is $134.99 per month. HD Preferred: The HD Preferred Bundle will include the following services: Digital Preferred video service (140+ digital channels), On Demand, High-Definition set-top box and service, Comcast High-Speed Internet Performance Service with PowerBoost® and Comcast Digital Voice® with the Unlimited calling plan that includes unlimited local and long-distance calls to the US, Canada, Puerto Rico and certain other U.S. territories. The standard price for this bundle is $149.94 per month. HD Plus: The HD Plus Bundle will include the following services: Digital Preferred video service with HBO® (150+ digital channels), On Demand, High-Definition set-top box and service, Comcast High-Speed Internet Blast!®Service with PowerBoost® and Comcast Digital Voice® with the Unlimited calling plan that includes unlimited local and long-distance calls to the US, Canada, Puerto Rico and certain other U.S. territories. The standard price for this bundle is $169.99 per month. HD Preferred Plus: The HD Preferred Plus Bundle will include the following services: Digital Preferred video service with HBO® and Starz® (155+ digital channels), On Demand, High-Definition set-top box and service, Comcast High-Speed Internet Blasf!®Service with PowerBoost® and Comcast Digital Voice® with the Unlimited calling plan that includes unlimited local and long-distance calls to the US, Canada, Puerto Rico and certain other U.S. territories. The standard price for this bundle is $179.99 per month. HD Premier: The HD Premier Bundle will include the following services: Digital Premier video service (200+ digital channels) with HBO®, Starz®, Cinemax, Showtime® and the Sports Entertainment Package, On Demand, High-Definition Digital Video Recorder (DVR) set-top box and service, High-Speed Internet Ultra®Service with PowerBoost® and Comcast Digital Voice®with the Unlimited calling plan that includes unlimited local and long-distance calls to the US, Canada, Puerto Rico and certain other U.S. territories. The standard price for this bundle is $209.99 per month. Digital Premier Name Change and Package Description Digital Premier Service: Effective December 8, 2008, the name of the Digital Premier package will change to Total Premium. This name change will not impact the pricing or the channels that are currently included. Effective December 8, 2008, Total Premium will no longer be available for new subscriptions. Digital Premier Package Description: The only change between the old Digital Premier Package (now Total Premium) and the new Digital Premier package is that we have exchanged The Movie Channel with the Sports Entertainment Package. The new Digital Premier Package includes D1, D2, HBO®, Starz®, Showtime®, Cinemax® and the Sports Entertainment Package. Enclosed please find a sample of the newspaper advertisement regarding this change. As always, if you have any questions, please feel free to contact me at 952-607- 4204. Sincerely, -~/ Kathi Donnelly-Cohen Director of Government Affairs Enclosure Starting December 0, 2008, Comcast will offer the following HD Triple Play service bundles in the Twin Cities area and Minnesota communities: HD Starter: Includes Digital Starter Video Service with HD, 1 HD set-top box and remote, High-Speed Internet Performance Service and Comcast Digital Voice Unlimited. The standard price is $134.99 per month. HD Preferred: Includes Digital Preferred Video Service with HD, 1 HD set-top box and remote, High-Speed Internet Performance Service and Comcast Digital Voice Unlimited. The standard price is $149.94 per month HD Plus: Includes Digital Preferred Video Service with HD, HBO, 1 HD set-top box and remote, High-Speed Internet B/ast!® Service and Comcast Digital Voice Unlirited. The standard price is $169.99 per month HD Preferred Plus: Includes Digital Preferred Video Service with HD, HBO, Starz, 1 HD set-top box and remote, High-Speed Internet B/ast!® Service and Comcast Digital Voice Unlimited. The standard price is $179.99 per month HD Premier: Includes Premier Video Service with HD, HBO, Starz, Cinemax, Showtime and the Sports Entertainment Package, 1 HD DVR set-top box and remote, High-Speed Internet Ultra® Service and Comcast Digital Voice Unlimited. The standard price is $209.99 per month. Effective December 8, 2008, the name of the Digital Premier package will change to Total Premium. This name change will not impact the pricing or the channels that you currently receive. Effective December 8, 2008, Total Premium will no longer be available for new subscriptions If you have questions, please contact us at: Comcast Cable 10 River Park Plaza St. Paul, MN 55107 Certain services available separately or as a part of other levels of service. Comcast service is subject to Comcast's standard terms and conditions of service. Unless otherwise specified, prices shown are the monthly charge for the corresponding package. Prices shown do not include applicable taxes, franchise fees, FCC fees, Regulatory Recovery Fee, other state or local fees or other applicable charges (e.g., per-call toll or international charges. Prices, services and features are subject to change. All Trademarks are the property of their respective owners. All fights reserved. ~. CITY COUNCIL LETTER Meeting of: January 12, 2009 AGENDA SECTION: CONSENT ORIGINATING DEPARTMENT: CITY MANAGER'S NO; CITY MANAGER'S APPROVAL ITEM: ESTABLISH PUBLIC HEARING-CABLE RATES BY: LINDA L. MAGEE BY: NO; DATE: December 18, 2008 DATE: On or about March 1, 2008, Comcast filed with the City Federal Communications Commission (FCC) Form 1240, "Updating Maximum Permitted Rates for Regulated Cable Services", purporting to set forth and justify the maximum rate it could charge to subscribers in the City for basic programming service, and FCC Form 1205, "Determining Regulated Equipment and Installation Costa, Equipment Form", purporting to set forth and justify the rates it could charge to subscribers in the City for equipment and installation. The relevant rate period covered is June 1, 2008 to May 31, 2009. Basic programming consists of over-the-air broadcast stations, public, educational, and government access channels, and any other programming Comcast chooses to add to its basic tier of service. The City does not regulate the rates for any programming not carried on the basic service tier, including (but not limited to) programming offered on a pay-per-channel or pay- per-program basis. Under federal law, the rates for all programming not included in the basic service tiers are unregulated. The chart below reflects Comcast's actual rates since June 1, 2008, and the maximum permitted rates as of June 1, 2008. Rates Since June 1, 2008 Maximum Permitted Ratee Effective June 1, 2008 Basic Service 9.57 $ 9.91 Basic Onl Receiver 1.00 $ 1.14 Remote Control .10 .31 Installation-Unwired Home 44.99 $47.12 Installation-Prewired Home 29.99 $32.46 Installation-Additional Outlet- Connect Initial $15.99 $17.75 installation-Additional Outlet- Connect Se arate $25.99 $27.72 Other Install-Relocate Outlet 21.99 $23.49 U rade- O tional Services 515.99 17.73 Down rade- O tional Services $10.99 511.94 COUNCIL ACTION: CITY COUNCIL LETTER Meeting of: January 12, 2009 AGENDA SECTION: CONSENT ORIGINATING DEPARTMENT: CITY MANAGER'S NO: CITY MANAGER'S APPROVAL ITEM: ESTABLISH PUBLIC HEARING-CABLE RATES BY: LINDA L. MAGEE BY: NO: DATE: December 16, 2008 DATE: Page 2 As part of its ongoing rate proceeding, the City must hold a public hearing. The purpose of the public hearing is to provide interested persons with an opportunity to express their views on the basic service programming and equipment rates and installation charges Comcast calculated in ita March 2008 rate filing. In accordance with federal law, it is the City's responsibility, as a certified rate regulation authority, to determine whether the basic service programming and equipment rates and installation fees comply with the Federal Communication Commission's rate regulation rules, orders, and decisions. RECOMMENDED MOTION: Move to establish a public hearing date of Monday, February 9, 2009, at 7:00 p.m. or as soon thereafter as possible, to permit interested persons an opportunity to express their views on the basic services programming and equipment rates and installation charges Comcast calculated in its March, 2008, rate filing. COUNCIL ACTION: 1 ~ , RESOLUTION N0.2009-05 ORDER REGARDING THE MAXIMUM PERMITTED BASIC PROGRAMMING SERVICE RATE SET FORTH IN THE FEDERAL COMMUNICATIONS COMMISSION FORM 1240 FILED BY COMCAST ON OR ABOUT MARCH i. 2008 WHEREAS, under Section 623 of the Cable Communications Policy Act of 1984, 47 U.S.C. § 543, as amended, the City of Columbia Heights, Minnesota (hereinafter the "City") is permitted to regulate rates for basic cable service; and WHEREAS, the City is certified as a rate regulation authority pursuant to rules of the Federal Communications Commission (hereinafter "FCC"); and WHEREAS, Comcast of Minnesota, Inc. (hereinafter "Comcast"), the local franchise holder, filed with the City an FCC Form 1240 "Updating Maximum Permitted Rates for Regulated Cable Services", on or about March 1, 2008, purporting to set forth and justify the maximum rate it could charge to subscribers in the City for basic cable service (hereinafter the "2008 FCC Form 1240"); and WHEREAS, the City held a public hearing to solicit the views of interested persons concerning the 2008 FCC Form 1240; and WHEREAS, the rate set forth herein will govern Comcast's basic service rate until Comcast lawfully implements a further rate change pursuant to applicable FCC regulations. NOW, THEREFORE, the following is resolved: 1. Comcast's maximum permitted rate for basic cable service, as calculated in the 2008 FCC Form 1240, is neither approved nor denied, but may: (i) function as a basic service rate ceiling during the relevant rate period; and (ii) be utilized in future basic service rate filings, to the extent permitted by and consistent with FCC rules and decisions. 2. Comcast shall not charge any rate higher than the maximum permitted rate set forth in the 2008 FCC Form 1240, nor increase that rate, unless such rate is first filed with and approved by the City, in accordance with applicable law and regulations, including but not limited to the notice requirements imposed by 47 C,F.R. § 76.1603, or as otherwise expressly permitted under applicable law and regulations. 3. Comcast may charge rates less than the lawful maximum permitted rate for basic service, as long as such rates are applied in a uniform and nondiscriminatory way, pursuant to applicable federal, state and local laws and regulations. The City, however, shall not be deemed to have approved such rates. 4. This Order is based on the representations made by Comcast in its 2008 FCC Form 1240. Should information come to the City's attention that these representations were inaccurate in any material way, the City reserves the right to take appropriate action. This Order is not to be construed as a finding that the City has accepted as correct any specific entry, explanation, calculation or rate in the 2008 FCC Form 1240. 5. The City reserves all of its rights with respect to rate regulation, including (but not limited to): (i) the right to request and review data, and documents concerning the 2008 FCC Form 1240 in order to determine the impact, if any, such data and documents have on rates proposed in future basic service rate filings; (ii) the right to address issues raised in the 2008 FCC Fonn 1240 that are relevant to any City review of subsequent basic service rate filings; and (iii) the right to request additional information concerning the 2008 FCC Form 1240 that is relevant to any City review of subsequent basic service rate f lings. 6. This Order constitutes a written decision for purposes of 47 C.F.R. § 76.936(a). This Order shall be effective immediately upon its approval by the City. 8. This Order shall be released to the public and to Comcast, and a public notice shall be published stating that this Order has been issued and is available for review, pursuant to 47 C.F.R.§ 76.936(b). Passed this ~ day of February, 2009. Offered by: Seconded by: Roll Call: Mayor Gary L. Peterson Patricia Muscovitz, CMC City Clerk RESOLUTION NO. 2009-06 ORDER REGARDING THE MAXIMUM PERMITTED EQUIPMENT AND INSTALLATION RATES SET FORTH IN THE FEDERAL COMMUNICATIONS COMMISSION FORM 1205 FILED BY COMCAST ON OR ABOUT MARCH 1, 2008 WHEREAS, under Section 623 of the Cable Communications Policy Act of 1984, 47 U.S.C. § 543, as amended, the City of Columbia Heights, Minnesota (hereinafter the "City") is permitted to regulate rates for equipment and installations; and WHEREAS, the City is certified as a rate regulation authority pursuant to rules of the Federal Communications Commission (hereinafter "FCC"); and WHEREAS, Comcast Cable Communications, LLC (hereinafter "Comcast") filed with the City an FCC Form 1205 "Determining Regulated Equipment and Installation Costs, `Equipment Form"' (hereinafter the "2008 FCC Form 1205"), on or about March 1, 2008, purporting to set forth and justify the rates it could charge to subscribers in the City for equipment and installations; and WHEREAS, the City held a public hearing to solicit the views of interested persons concerning the 2008 FCC Form 1205; and WHEREAS, the rates set forth herein will govern Comcast's equipment rates and installation charges until Comcast lawfully implements a further rate change pursuant to applicable FCC regulations. NOW, THEREFORE, the following is resolved: 1. Comcast's maximum permitted rates and charges for equipment and installation, as calculated in the 2008 FCC Form 1205, are neither approved nor denied, but may function as a rate ceiling during the relevant rate period. 2. Comcast shall not charge any rates higher than the applicable maximum permitted rates set in the 2008 FCC Form 1205 nor increase those rates, unless such rates are first filed with and approved by the City, in accordance with applicable law and regulations, including but not limited to the notice requirements imposed by 47 C.F.R. § 76.1603, or as otherwise expressly permitted under applicable law and regulations. 3. Comcast may charge rates less than the lawful maximum permitted rates for equipment and installation, as long as such rates are applied in a uniform and nondiscriminatory way, pursuant to applicable federal, state and local laws and regulations. The City, however, shall not be deemed to have approved such rates. 4. This Order is based on the representations made by Comcast in its 2008 FCC Form 1205. Should information come to the City's attention that these representations were inaccurate in any material way, the City reserves the right to take appropriate action. This Order is not to be construed as a finding that the City has accepted as correct any specific entry, explanation, calculation or rate in the 2008 FCC Form 1205. 5. The City reserves all of its rights with respect to rate regulation, including (but not limited to): (i) the right to request and review data, and documents concerning the 2008 FCC Form 1205 in order to determine the impact, if any, such data and documents have on rates proposed in future equipment and installation rate filings; (ii) the right to address issues raised in the 2008 FCC Form 1205. that are relevant to any City review of subsequent equipment and installation rate filings; and (iii) the right to request additional information concerning the 2008 FCC Form 1205 that is relevant to any City review of subsequent equipment and installation rate filings. 6. This Order constitutes a written decision for purposes of 47 C.F.R. § 76.936(a). This Order shall be effective immediately upon its approval by the City. 8. This Order shall be released to the public and to Comcast, and a public notice shall be published stating that this Order has been issued and is available for review, pursuant to 47 C.F.R. § 76.936(b). Passed this _ day of February, 2009. Offered by: Seconded by: Roll Call: Mayor Gary L. Peterson Patricia Muscovitz, CMC City Clerk 2 „~ ®I I IC~AC 1, Comcast Cable " 1 LA JJ ® 9705 Dada Park Minnetonka, MN 55343 November 24, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast is committed to offering the best value in home entertainment, providing a wide variety of programming and an array of packages to accommodate customers' preferences. In today's challenging economic environment, Comcast like many other companies is experiencing increased business and operational costs. As a result, beginning January 1, 2009, we are adjusting our prices. While we have been highly focused on controlling our costs for the benefit of our customers, price adjustments are a necessity in view of the increased cost of doing business, including healthcare costs, increases in the cost we pay for programming, and technology and service improvements. Even with these pressures, our average customer will pay only 2.9 percent more next year, well under the rate of inflation. In addition, for the sixth consecutive year there is no price increase for Comcast High Speed Internet service for customers who have at least one other service, as the vast majority of our customers already do, and Comcast Digital Voice. Comcast spends about $6 billion a year on programming to give our customers the best content and the most video choices. While we have been aggressive at controlling these costs, we expect to receive continued increases in the cost to acquire programming, particularly for sports. We're also continuing to increase the value of our services by making investments to offer our customers the largest video on demand library, the most high-definition choices, a faster high-speed Internet service, and the newest technologies for Comcast Digital Voice - a low-cost, feature-rich digital phone service. We're also redoubling our efforts to improve the customer experience. We are investing in hiring and training personnel and in new technology more than at any other time in our 45-year history. We have hired over 15,000 customer service representatives and technicians in the past two years, rolled out smart handheld devices and laptops to field technicians to improve on-time reliability, and developed new customer care technologies to help improve trouble-shooting and repairs. Enclosed please find a copy of the Notices we are sending to our customers, which will provide you with further detailed information regarding the scheduled price adjustment. Comcast continues to be one of the best values for consumers' entertainment dollars. An entire month of Comcast cable television is about the same price as only one night at the movies for a family of four, and a third of the cost for the same family to attend a professional football game, concert, or live stage show. As always, if you should have any questions or concerns regarding this matter, or any matter, please feel free to contact me at 952-607-4204. Sincerely, Kathi Donnelly-Cohen Director of Government Affairs Enclosures TCD Comcast. Comcast Cahie 10 River Park Pleza St. Paul, MN 55107 November 24, 2008 Dear Valued Customer, The purpose of this letter is to notify you of price and channel changes that are scheduled to take place to our video service effective with your January 2009 statement. Our records indicate you currently subscribe to a service package that is no longer offered as an option to new or existing customers. Due to ongoing investments we're making in technology and programming, your monthly price for video service will increase effective with your January 2009 statement. The following changes will occur: • Digital Preferred with two premium channels will increase from $95.99 to $101.50 • Digital Premier (now called Total Premium) will increase from $108.99 to $115.50 You will continue to receive your specific level of video service until it Is discontinued or you proactively change your level of service. For a complete listing of current service, equipment and installation prices, please see the enclosed price and channel lineup cards. There is no price increase for most Comcast High-Speed Internet tiers or Comcast Digital Voice. Cable: an even better value with free movies and more! Comcast makes it easy to get the most out of your TV With Comcast Digital Starter, you get thousands of additional viewing choices, available anytime you want with Comcast On Demand. Hundreds of free movies, your favorite current and classic TV shows, exciting sports features and highlights, instructional programming, local favorites-enjoy it all with Comcast On Demand. Simply choose the program you want to watch and order it instantly with your remote control. Best of all, most On Demand programming is available at NO additional charge! In addition, you'll enjoy more channels like MoviePlex, TPT-Kids and TPT-Create, EWTN and C-SPAN2. Effective January 5, 2009, Comcast Digital Classic customers will enjoy 16 new channels as we combine this level of service with Digital Preferred. We're also adding MLB TV (Major League Baseball) and CBS College Sports to Digital Classic on January 1, 2009, with a preview of CBS College Sports to begin December 17. Plus, we've added many new channels over the past months for you and your family to enjoy, including Big Ten Network, Fox Business Channel, C-SPAN3 and more. Comcast delivers the ultimate television viewing experience with our combination of the leading video on demand and digital video recorder (DVR) services and the most high-definition choices. When it comes to value, an entire month of cable is about the same price as only one night at the movies for a family of four, and a third of the cost for the same family to attend a professional sporting event, concert or live stage show. Comcast On Demand: more popular than ever! Every month, Comcast customers choose On Demand programming more than 300 million times. Comcast's On Demand lineup offers more than 10,000 selections each month and includes everything from movies, music and top TV shows to the most popular kids, sports and lifestyle programs-available anytime you want to watch them, with the ability to fast forward, rewind and pause selections. And again, most On Demand programming is available at no additional charge. For high-definition viewers, Comcast HD On Demand means more than 1,000 HD choices anytime. When you add in all local Twin Cities HDTV broadcast stations and dozens of cable TV HD favorites, Comcast delivers way more HD programming than the competition. Combine the choice and flexibility of On Demand with our exceptional DVR service, and you'll never miss a moment of your favorite show! continued on other side Comcast High-Speed Internet: The Power of Wideband. Comcast is bringing customers unprecedented power to take advantage of all the Internet has to offer. We recently doubled speeds for nearly all existing customers at no additional cost. That means more value at the same price. In addition, our new Ultra service offers blazing fast download speeds of up to 30 Mbps with PowerBoost®and upload speeds of up to 5 Mbps at a price that's far below the competition. And with Extreme 50, Comcast breaks new ground for those who want to experience the Internet like never before. Comcast is the superior high-speed Internet choice in speed and features over DSL from Qwest and other providers. And unlike our competitors, all Comcast High-Speed Internet tiers are available across our entire Twin Cities regional service area. The next generation of Triple Play is here! With our new HD Triple Play packages, Comcast is ready to meet the high demand for the next generation of video, Internet and phone services. Consumers want the quality, choice and value of high-definition television, faster Internet speeds and smaner phone service rolled into one package from a single provider. The Comcast HD Triple Pfay meets that demand, without the additional fees and add-on charges of the competition. Comcast reinvents home phone service. In addition to outstanding digital-quality, Comcast Digital Voice Unlimited customers enjoy unlimited direct-dial local and domestic long-distance calling (including Canada, Alaska, Hawaii and Puerto Rico.) There's also Web access to voice mail, E911 service, and 12 popular calling features plus enhanced voice mail. Comcast Digital Voice has brought more innovation to home phone service in two years than the competition has accomplished in decades. Investing in the customer experience. Comcast'soll-digital lineup means crystal-clear reception on all channels. Our comprehensive parental control system helps parents manage the programming their children watch. We also offer you more choices in appointment scheduling, including early morning and evening appointments, as well as additional weekend appointment times. And, we're available ANYTIME to answer questions you may have by calling our LOCAL Twin Cities Region Call Center at 651-222-3333 (1-800-255-4640 in Wisconsin). Comcast has you covered for the Digital TV transition. On February 17, 2009, by law, television stations nationwide must switch from the old method of transmitting N signals, known as analog, to digital. Analog television viewers still using a TV antenna or rabbit ears will lose the signal for their local stations if they don't take steps by February 17. However, as a Comcast customer, you're covered. You will continue to receive your favorite local N stations on all televisions connected to Comcast service. Please note: The Comcast Premier Triple Play package will no longer be offered as an option to new customers. Existing Comcast Premier Triple Play customers will see a price adjustment on the Digital Package portion of their monthly statement from $108.99 to $115.50. While we are highly focused on controlling our costs for the benefit of customers, price adjustments are a necessity in view of the increased cost of doing business, such as increases in the cost we pay for programming, and technology and service improvements. Even with these adjustments, our average customer will pay only 2.9 percent more next year, well under the rate of inflation. Comcast is the company to look to first for communications and entenainment products that connect you to what's important in your life. For more information, and to be among the first to learn about new products and features, please visit www.comcast.com. Just go to "Manage My Account" and click on "Sign up to receive a-mail updates:' Thank you for choosing Comcast. SPa Comcast, Comcast Cable 10 Fiver Park Piaza Si. Paul, MN 55107 November 24, 2008 Dear Valued Customer, The purpose of this letter is to notify you of price and channel changes that are scheduled to take place to our video service effective with your January 2009 statement. Our records Indicate you currently subscribe to a service package that is no longer offered as an option to new or existing customers. Due to ongoing investments we're making in technology and programming, your monthly price for video service will increase effective with your January 2009 statement. The following changes will occur: • Digital Bronze will increase from $69.98 to $74.49 • Digital Silver will increase from $95.99 to $101.50 • Digital Gold will increase from $106.99 to $115.50 You will continue to receive your specific level of video service until It is discontinued or you proactively change your level of service. For a complete listing of current service, equipment and installation prices, please see the enclosed price and channel lineup cards. There is no price increase for most Comcasl High-Speed Internet tiers, or Comcasl Digital Voice. Cable: an even better value with free movies and more! Comcast makes it easy to get the most out of your TV With Comcast Digital Starter, you get thousands of additional viewing choices, available anytime you want with Comcasl On Demand. Hundreds of free movies, your favorite current and classic TV shows, exciting sports features and highlights, instructional programming, local favorites-enjoy it all with Comcasl On Demand. Simply choose the program you want to watch and order it instantly with your remote control. Best of all, most On Demand programming is available at NO additional charge! In addition, you'll enjoy more channels like MoviePlex, TPT-Kids and TPT-Create, EWTN and C-SPAN2. Effective January 5, 2009, Comcasl Digital Classic customers will enjoy 16 new channels as we combine this level of service with Digital Preferred. We're also adding MLB TV (Major League Baseball) and CBS College Sports to Digital Classic on January 1, 2009, with a preview of CBS College Sports to begin December 17. Plus, we've added many new channels over the past months for you and your family to enjoy, including Big Ten Network, Fox Business Channel, C-SPAN3 and more. Comcast delivers the ultimate television viewing experience with our combination of the leading video on demand and digital video recorder (DVR) services and the most high-definition choices. When it comes to value, an entire month of cable is about the same price as only one night at the movies for a family of four, and a third of the cost for the same family to attend a professional sporting event, concert or live stage show. Comcast On Demand: more popular than ever! Every month, Comcasl customers choose On Demand programming more than 300 million times. Comcast's On Demand lineup offers more than 10,000 selections each month and includes everything from movies, music and top N shows to the most popular kids, sports and lifestyle programs-available anytime you want to watch them, with the ability to fast forward, rewind and pause selections. And again, most On Demand programming is available at no additional charge. For high-definition viewers, Comcast HD On Demand means more than 1,000 HD choices anytime. When you add in all local Twin Cities HDTV broadcast stations and dozens of cable TV HD favorites, Comcast delivers way more HD programming than the competition. Combine the choice and flexibility of On Demand with our exceptional DVR service, and you'll never miss a moment of your favorite show! continued on other side Comcast High-Speed Internet: The Power of Wideband. Comcast is bringing customers unprecedented power to take advantage of all the Internet has to offer. We recently doubled speeds for nearly all existing customers at no additional cost. That means more value at the same price. In addition, our new Ultra service offers blazing fast download speeds of up to 30 Mbps with PowerBOOSt® and upload speeds of up to 5 Mbps at a price that's far below the competition. And with Extreme 50, Comcast breaks new ground for those who want to experience the Internet like never before. Comcast is the superior high-speed Internet choice in speed and features over DSL from Owest and other providers. And unlike our competitors, all Comcast High-Speed Internet tiers are available across our entire Twin Cities regional service area. The next generation of Triple Play is here! Wlth our new HD Triple Play packages, Comcast is ready to meet the high demand for the next generation of video, Internet and phone services. Consumers want the quality, choice and value of high-definition television, faster Internet speeds and smaner phone service rolled into one package from a single provider. The Comcast HD Triple Play meets that demand, without the additional fees and add-on charges of the competition. Comcast reinvents home phone service. In addition tc outstanding digital-quality, Comcast Digital Voice Unlimited customers enjoy unlimited direct-dial local and domestic long-distance calling (including Canada, Alaska, Hawaii and Puerto Rico.) There's also Web access to voice mail, E911 service, and 12 popular calling features plus enhanced voice mail. Comcast Digital Voice has brought more innovation to home phone service in two years than the competition has accomplished in decades. Investing in the customer experience. Comcast's all-digital lineup means crystal-clear reception on all channels. Our comprehensive parental control system helps parents manage the programming their children watch. We also offer you more choices in appointment scheduling, including early morning and evening appointments, as well as additional weekend appointment times. And, we're available ANYTIME to answer questions you may have by calling our LOCAL Twin Cities Region Call Center at 651-222-3333 (1-800-255-4640 in Wisconsin). Comcast has you covered for the Digital TV transition. On February 17, 2009, by law, television stations nationwide must switch from the old method of transmitting N signals, known as analog, to digital. Analog television viewers still using a TV antenna or rabbit ears will lose the signal for their local stations if they don't take steps by February 17. However, as a Comcast customer, you're covered. You will continue to receive your favorite local N stations on all televisions connected to Comcast service. While we are highly focused on controlling our costs for the benefit of customers, price adjustments are a necessity in view of the increased cost of doing business, such as increases in the cost we pay for programming, and technology and service improvements. Even with these adjustments, our average customer will pay only 2.9 percent more next year, well under the rate of inflation. Comcast is the company to look to first for communications and entertainment products that connect you to what's important in your life. For mare information, and to be among the first to learn about new products and features, please visit www.comcast.com. Just go to "Manage My Account" and click on "Sign up to receive a-mail updates:' Thank you for choosing Comcast. TCA Comcast, Comcast Cable 10 River Park Plaza St. Paul, MN 55107 November 24, 2008 Dear Valued Customer, The purpose of this letter is to notify you of price and channel changes that are scheduled to take place to our video service effective with your January 2009 statement. For a complete listing, please see the enclosed pricing and channel lineup cards. If you are currently on a service promotion, that price will remain in effect until the promotion's scheduled expiration date. Price adjustments reflect Comcast's on-going investments to provide advanced products and services, improve the quality of our products and improved customer service. There is no price increase for most Comcast High-Speed Internet tiers, featuring the fastest speeds available, or Comcast Digital Voice. Cable: an even better value with free movies and more! Comcast makes it easy to get the most out of your TV With Comcast Digital Starter, you get thousands of additional viewing choices, available anytime you want with Comcast On Demand. Hundreds of free movies, your favorite current and classic TV shows, exciting sports features and highlights, instructional programming, local favorites-enjoy it all with Comcast On Demand. Simply choose the program you want to watch and order it instantly with your remote control. Best of all, most On Demand programming is available at NO additional charge! In addition, you'll enjoy more channels like MoviePlex, TPT-Kids and TPT-Create, EWTN and C-SPAN2. Effective January 5, 2009, Comcast Digital Classic customers will enjoy 16 new channels as we combine this level of service with Digital Preferred. We're also adding MLB TV (Major League Baseball) and CBS College Sports to Digital Classic on January 1, 2009, with a preview of CBS College Sports to begin December 17. Plus, we've added many new channels over the past months for you and your family to enjoy, including Big Ten Network, Fox Business Channel, C-SPAN3 and more. Comcast delivers the ultimate television viewing experience with our combination of the leading video on demand and digital video recorder (DVR) services and the most high-definition choices. When it comes to value, an entire month of cable is about the same price as only one night at the movies for a family of four, and a third of the cost for the same family to attend a professional sporting event, concert or live stage show. Comcast On Demand: more popular than ever! Every month, Comcast customers choose On Demand programming more than 300 million times. Comcast's On Demand lineup offers more than 10,000 selections each month and includes everything from movies, music and top TV shows to the most popular kids, sports and lifestyle programs-available anytime you want to watch them, with the ability to fast forward, rewind and pause selections. And again, most On Demand programming is available at no additional charge. For high-definition viewers, Comcast HD On Demand means more than 1,000 HD choices anytime. When you add in all local Twin Cities HDTV broadcast stations and dozens of cable TV HD favorites, Comcast delivers way more HD programming than the competition. Combine the choice and flexibility of On Demand with our exceptional DVR service, and you'll never miss a moment of your favorite show! Comcast High-Speed Internet: The Power of Wideband. Comcast is bringing customers unprecedented power to take advantage of all the Internet has to offer. We recently doubled speeds for nearly all existing customers at no additional cost. That means more value at the same price. In addition, our new Ultra service offers blazing fast download speeds of up to 30 Mbps with PowerBoost~ and upload speeds of up to 5 Mbps at a price that's far below the competition. And with Extreme 50, Comcast breaks new ground for those who want to experience the Internet like never before. continued on other side Comcast is the superior high-speed Internet choice in speed and features over DSL from Owest and other providers. And unlike our competitors, all Comcast High-Speed Internet tiers are available across our entire Twin Cities regional service area. The next generation of Triple Play is here! With our new HD Triple Play packages, Comcast is ready to meet the high demand for the next generation of video, Internet and phone services. Consumers want the quality, choice and value of high-definition television, faster Internet speeds and smarter phone service rolled into one package from a single provider. The Comcast HD Triple Play meets that demand, without the additional fees and add-on charges of the competition. Comcast reinvents home phone service. In addition to outstanding digital-quality, Comcast Digital Voice Unlimited customers enjoy unlimited direct-dial local and domestic long-distance calling (including Canada, Alaska, Hawaii and Puerto Rico.) There's also Web access to voice mail, E911 service, and 12 popular calling features plus enhanced voice mail. Comcast Digital Voice has brought more innovation to home phone service in two years than the competition has accomplished in decades. Investing in the customer experience. Comcast's all-digital lineup means crystal-clear reception on all channels. Our comprehensive parental control system helps parents manage the programming their children watch. We also offer you more choices in appointment scheduling, including early morning and evening appointments, as well as additional weekend appointment times. And, we're available ANYTIME to answer questions you may have by calling our LOCAL Twin Cities Region Call Center at 651-222-3333 (1-800-255-4640 in Wisconsin). Comcast has you covered for the Digital TV transition. On February 17, 2009, by law, television stations nationwide must switch from the old method of transmitting TV signals, known as analog, to digital. Analog television viewers still using a N antenna or rabbit ears will lose the signal for their local stations if they don't take steps by February 17. However, as a Comcast customer, you're covered. You will continue to receive your favorite local N stations on all televisions connected to Comcast service. Please note: effective January 1, 2009 we will no longer offer the Digital Preferred plus 1 Premium Channel or Economy Triple Play packages. Customers at these levels of service will be moved to the new prices as detailed on the enclosed price card. While we are highly focused on controlling our costs for the benefit of customers, price adjustments are a necessity in view of the increased cost of doing business, such as increases in the cost we pay for programming, and technology and service improvements. Even with these adjustments, our average customer will pay only 2.9 percent more next year, well under the rate of inflation. Comcast is the company to look to first for communications and entertainment products that connect you to what's important in your life. For more information, and to be among the first to learn about new products and features, please visit www.comcast.com. Just go to "Manage My Account" and click on "Sign up to receive a-mail updates:' Thank you for choosing Comcast. Columbia Heights/Hilltop 2 TPT-2, P85 (KTCA) 3 KPXM-ION 4 WCCO-CBS 5 KSTP -ABC 6 Metro 6 Regional Access 7 N Guide 8 WUCW-CW 9 KM5P-FOX 10 WFTC - MNT 11 KAHE-NBC 12 KSTC-IND 13 Local Programming 15 Publlc Access 16 GovernmenyACCess 17 TPT-17 -PBS (KTCI) 18 Educal/anal Access 19 dbraryACCess 21 C-SPAN 23 WGN AMERICA 96 Hame Shopping Network 99 WUMN-Univision 104 C-SPAN 2^ 241 TPT-Create^ (KTCI) 242 TPT-Kids" (KTCI) 243 TPT-Minnesota^ (KTCI) 247 KSTP-News-ABC^ 249 KARE 11 Weather Plns^ 291 EWTN^ 401-448 Music Cholce^ 24 QVC 25 ESPN 28 ESPN2 27 FSN Narih 28 The Golf Channel 29 Big Ten Network 31 CNN 32 CNN Headline News 33 CNBC 34 Fox News Channel 35 The Weather Channel 38 A8E 37 Discovery Channel 38 History 39 The Learning Channel 40 AMC 41 Turner Classic Movies 42 Travel Channel 43 Lifetime 44 Footl Network 45 HGN 46 USA 47 TNT 48 F% 49 Sci-FI 50 Comedy Central 51 EI 52 N Lantl 53 Dlsnoy Channel 54 Nickelodeon 55 Cartoon Network 5fi Animal Planet 57 ABC Family 58 T8S 59 BreVo fi0 truTV 62 SplkeN 63 GAC 84 VH7 65 MN 66 BET 67 Hallmark Channel 68 Versus 70 MSNBC r , 001 ON DEMAND 149 mouleplez 255 Big Ten Network 279 Exercise ON DEMAND 692-695 Comcast/BTN %tra 101 Weatherscan Local 102 ESPNews 103 Discovery Health 105 C-SPAN 3 106 Fax Business 107 Current TV 106 Foz Reality Channel 109 National Geographic 110 The SCienco Channel 111 Investigation Oiscov 112 Military Channel 113 Planet Green 114 BBC America 115 BIO 116 Histarylnternational 117 WE Q 118 Siyle 119 Lifetime Movie Network 120 SOAPnet 121 OIY 122 Flne Living 128 PBS Kitls Sprout 129 Nlcktoons 130 Discovery Kitls 131 Noggin 132 Nick Too 133 The N 134 WAMI 135 Toon Disney 139 MTV Hils 140 MN2 141 MTV Tr35 142 MTV Jams 143 VH7 Classic 144 VH7 Scul 148 CMT 148 Fusa 150 Encore 152 Encore Action 159 Encore Mystery 156 Encore Love 158 Encore Drama 160 Encore Westerns 162 G4 163 Lago 164 IFC 165 Suntlanca 187 indieplex 168 retroplex 170 Fllx 173 N One 179 GSN 182 Fit TV 185 Oxygen 189 Gospel Music Channel 251 Bloomberg Television 260 RaalzChannel 285 ESPN Classic 270 Outdoor Channel 272 MLB TV (1/1/09) 274 CBS College Sports (12/17/08) 280 ShopNBC 282 JewelryN 290 TBN 294 The Word 607 mun2 Price, programming, channel location anU packaging are subject to change. Comcast service is subled to Comcasl's stantlartl terms and conditions. A subscription to Basic Cable Service is required to receive other services or levels of service of video programming. Some services require a digital receiver anU remote at an additional charge. stantlartl Cable includes Basic and Basic 2 Cable. ^AVailable to customers who subscribe to Basic Cable and use a digital receiver. 'AS of 1/5/09 Digital Preferred channels are pad of the Oigitai Classic Tier (channels 111-113,115,116,119, 121,122,132,134, 163, 165, 167, 168, 162, 185, 270). Universal Service 24-HOUR CUSTOMER SERVICE } 651-222-3333 C®mCas l® Columbia Heights 12/08 lh:tlefiniti 123 HO Plemlum ON DEMAND 124 HD Music ON DEMAND 125 HD ON DEMAND 126 Free NOON DEMAND 181 NFL Network HD 191 Discovery HO 192 TLC HD 193 Anlnlal Planet HD 194 SCI-Fi HO 195 Usa xD 196 TBS HD 187 Footl Network HD 198 NGTV HD 199 A&E HD 200 Natlonal Geographic HD 201 FSN Nenh HO 202 ESPN HD 203 ESPN2 HD 204 TNT HD 205 HO Theater 20fi Versus ND (12/1/08) 207 Golf Chennal HO (12/1/08) 208 Universal HD 209 Palladia 211 Science Channel HD 212 History HO 213 CNN HO 215/300 HBO HD 217/319 Cinemax Hg 218/339 Showllme HO 219/369 Starz NO 222 AMC HD 229 ABC Family HO 230 Olaney Hg 231 KSTP-ABC HO 232 KABE-NBC HD 233 WCCO-CBS HD 234 KMSP-FOX HO 235 WUCW-CW NO 23fi WfTC-MNT HO 240 TPT-PBS (KTCA) HD 25fi Blg Ten Network HD 172 Fox Movie Channel 180/275 NFL Network 262 Foz College Sports Atlantic 263 Fox Collage Sports Central 264 Foz College Sparls Pacillc 287 Foz Soccer Channel 271 Speed Channel 273/749 NBA TV 274 CBS College Sparls 276 NNL Network 277 The Tennis Chaniwl 278 Sportsman Channel 32 CNN Headline News 35 The Weather Channel 44 Foad Network 45 HGTY 53 Olsimy Channel 54 Nickelodeon 109 Natlonal Geographlc Channel 110 The SCienco Channel 121 OIY 128 PBS KItls Sprout 130 Discovery Kids 133 The N 135 Toon Disney 290 TBN 001 Bollywostl ON DEMAND" 001 hero) N ON DEMAND" 001 Hawartl Stern ON DEMAND" 001 Too Much For N ON DEMAND" 001 WWE 24x70N DEMAND" 299 HBO ON DEMAND 301 HBO 302 HB02 303 HBO SlBnature 304 HBO Family 305 H00 Comedy 370 HBO ZonB 311 HBO Latino 320 Cinemax 321 MoreMA% 324 ActlonMA% 325 ThrlllarMA% 335 Showllme Women 33fi Showllme Family 337 Showtime Next 340 Showtime 341 Showllme Tao 342 Showllme Showcase 347 Showllme Extreme 350 The Movie Chennal 352 The Movie Channel %tra 370 Starz 371 Starz Etlge 372 Starz InBlack 373 Starz Kltls & Family 374 Starz Cinema 375 Btaa Comedy 543 Playhoy ill®IISJiD6'lltl 788 FEARnet 3fi5 Free Movies ON DEMAND 366 Movies ON DEMAND 540 Atluit ON DEMAND 886-891 Spotlight ON DEMAND B60 Comcast Central 961 NEWS Video Gultle 982 KIDS Video Gultle 963 SPORTS Video Gultle 501-503 INOEMANO 544 Playboy 546 Spice %cess 1 ~ ~ i 60O Aztecs America 601 Discovery en ESpa0ol 602 CNN en Espa0ol 503 Fox Sports en Espanol 605 MTV Tr3s 606 History en Espanol s07 mun2 608 CineLatino Seasons 405 Hip Hop and R88 406 Classic fl&B 407 fl88 Soul 408 R88 Hits 409 Rep 410 Metal 411 flock 412 Arena Rack 413 Classic flock 414 Adult Alternative 415 Alternative 416 Retro-Active 417 Electronics 416 Dance 419 Lite Hits 420 Adult Top 40 421 Hlt List 422 Kitlz Only! 423 Party Favorites 924 Showcase 425 '903 426 '80s 427 '703 426 Solltl Gold Oldies 429 Smooth Jazz 430 Jazz 431 Blues 432 ReAAae 433 Sountlscapes 434 Easy Listening 435 Big Band & Swing 43fi SInABrB &Stantlartls 437 Show TUnes 438 Contemporary Christian 439 Gospel 440 Classical Masterpieces 441 LIAht Classical 442 Pop Latino 443 Muslca Orhana 444 Salsa y Merengue 445 Mexlcana 446 Rack an Espa0ol 447 Americana 446 Opera 937 WRNB ~i --• 701-706 Sports Pkgs 749 NBAN 751-760 MLS/NBA Sports Pkgs 771-784 MLB/NHL Sports Pkgs Family Tier does not include ON DEMAND channels, Pay-Per-View or Music Choice and cannot be combined with service levels that include or require Basic 2 Cable. 'TO receive Channels offereU in H0, a HD television (not provided) and HDN equipment are requited. Channels 231-240 are available on Basic Service with HDN equipment. A subscdptien to HBO, Showllme, Cinemax or Starz is required to receive each premium channel's HD, digital and VOD channels. A subscription to Digital Starter is required to receive channels 123-126, 191-199, 201-209, 212, 213, 229, 230 and 256. A subscription to Digital Classic is required t0 receive National Geographlc HD and Science Channel HD. A subscription to Sports Enteftalnment Package is mquiretl to receive NFL Network HD. An HDTV equipment charge may apply. HD programming is limited to the programming provided to Comcast in HDTV format by the underlying provider. "A subscription to Digital Starter, the Premium Service and digital converter are required. "' A subscription to a package which includes ON DEMAND is required. 24-HOUR CUSTOMER SERVICE 651-222-3333 ~;®m Ca St® Columbia Heights 12/08 Columbia Heights/Hilltop Services & Prices The/ollowing prices apply to residential accounts only. Current ENective Price Jan. 2009 Basic Cable ........................................ .... .................. ... $ 9.57 No Chang Beale 2 Cahle (requires Dasic Cable) ...................... ................... .. ... ... $ 44.42 S 47.93 Standard Cable Ilncludes Basic antl Basic 2 Cable) ........................................ 8 53.99 $ 57.50 HD Starl¢r (Includes Digital Stotler Video Service with HD,1 HO receiver antl smote, HIAh Speed Internet Petlormance Service and Comcast Digital Valce Unlimited) .................... .. 5134.99 No Change HD Prelerretl (Includes Digital Preferred Video Service with HD,1 HD receiver antl remote, HiOh Speed Internet Petlotmance Service and Comcast Digital Voice Unlimited) .................... .. $149.94 No Changa NO Plus (includes Digital Prelerretl Video Service with HD, HBO, 1 HD receiver antl remolq High Speed Internet Blastl Service and Comcast Digital VOlce Unlimitetll ......................... .. $169.99 No Change HO Prelerretl Plus (includes Digital Prelerretl Video Service with HD, HDO, Starz, l HD receiver antl remote, High Speed Internet Dlastl Service antl Comcast Digtal Voice Unlimited) ................. .. $179.99 No Change HD Premier (Inclutles Premier Video Seruce wish HD, H00, Starz, Cinemax, Shov4ime antl the Spmis Entertaimnem Package,l HD DVB receiver and remole, High Speed Infernal Ultra Service antl DamWSt DlAItal Voice Untimitetll ..... .. $209.99 NO Changa .I. I i DlAItal Starter Package(Includes Standard Cable, tlighal receNerand remote) ..................... .. 555.96 $57.50 Digital Prelerretl PackaAe'(no premium channels) ........................................... ... $ 69.96 $ 74.49 DlAItal Preferred Plus PackaAeyinclutles HDO&Starz) ................................... ..595.99 $101.50 DlAItal Premier PacNaAeyincWtles HBO, Starz, Showtime,Cinemax and the Spons Entenainmenl PackaAO)..... .. 5108.99 $115.50 1~ Digital Classlc(requlres subscriptlonta Digital Stoner Package) .............................. ..514.99 $16.99 Digital Preferred" .............................................. ...... ..... . .. $ 15.99 $ 16.99 FamIIV Tier (requires subscription to Dasic Cable and cannot be combined with service levels that include or require Dasic 2 Cable or Standard Cable) ....................... .. $ 14.99 ND Change SPOrts Enlartainmenl PacNaAe" ...... • • . • .................. • • ............... • . • ~ ~ 3 7.99 No Change DlAItal Latino" ................................ ...... .......... ...... .. .... .. $ 6.99 No CIIanAe Digital Uldea Hacorder Service (OVfl) (requires subscription to Digital Stoner) ..................... .. $ 13.95 $ 15.95 DlAItal Adtlilionel Oullef Servlce ................................................ .. $ 6.95 No Change Oloitel Slaner Additional Outlet Service ........................................... ..5 1.99 No ChenAa HBO, 81arz, Showlime, Cinemax, The Movia Channel (each) .......... ................. ...... .. $ 16.99 No Change Playboy Suhscriplion ........................................................ .. $ 19.99 No Change Ballywaad(avallablevla ON DEMANDanM~~~~~~~~~~••~~~~~~~~~~~~~~~~~•••~~~~~~~~~~~~ ~~$1299 Na Change hare) TU(avallable via ON DEMAND any) ............................................. .. $ 7.99 Na Change Howard Stem TV (available via ON DEMAND Dory) (wn also be purchased al a $7.99 per show basis or a 5119.99 yearN rate) ........................ .. $ 10.99 No Changa Tao MUCK Far TV(avallablevla ON DEMAND anM ~~~~~~~~••••~~~~~~~~~~~~~~~•~•~~~~~~~~~ ~~ 514.99 No Change WWE 24/7 (available via ON DEMAND Dory) ........................................... .. $ 7.99 No Change I I I ~ I Comcast ON DEMAND Movies, Specials, Events, HD Movies & Adult Movies are Individually prised . ..Price Varies Pnce Vanes Digital flecelver ................................... .. .............. ... ... $ 1.69 No Change Remote Canlrgl ..................................... ............. ... .... 5 0.10 No ChenAa Dasic Only fleceiver .................................. .................... $ 1.00 No Change HIAh-Oefinilion lHO)fleceiver ............................ ....... .. .. ......... $ 7.00 No Change CahIeCAHD (first mrd in device) ............................ .................... $ 0.00 No Change CableCAflD (addtlional card in same device) ..................... .................... $ 1.50 No Change In Hame Wire Mainlenence Plan ........ ....................................... 5 3.95 $ 1.99 Channel Guide Magazine ............. ......................................... 5 3.95 No Change PEG Fee (Public, Educational & Government Programming) ~ ~ ~ • • • ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ • • ~ • ~ ~ ~ ~ ~ ~ ~ 5 3.18 No Change Payment Convenience Fee/Speed Pay Fee . ............. ....... ......... .. ....... ... $ 5.00 No Change Late Fee ......................... ......................................... 5 7.00 No Change flelurned Check Fee ................. ......................................... 5 30.00 No Change Field Collection .................... ............. .. ..... ....... .. ....... ..... 5 25.00 No Change Unrelurned ar DamaAetl Equipment ...... ......................................... Pfice Varies Price Uarles ^EAactrve llll0a Dighal Preferred will bo named Diglht Classic. this chanpo will not Impaet the services or channels that you sunently receive. ~ C®~ ~ 'Digital Prelerretl antl Digital Prem¢r Packages include DiAltal Starter, Digital Classic antl any applicable a V J movie channels antl tlees not Indutle adult channels or ON DEMAND substriplion services. "Basic Cable and a tlieital receiver are required tq receive Ih¢s¢ services. Digital Service is not required. WWW.COrI1C8SLCODI •"Digital Slan¢r PatNage required. All Latlemaiks are the prdpeM of Ih¢Ir respective owners. All ri0h15 reserved. Col. Hts./Hilltop 1/09 Current Effective Price Jan. 2009 Digital Voice Unlimited PackaAa (with cable AND hi0h-speed Internet)T ............ ......... $ 39.95 No Change DiAilal Voice Unlimited PaekaAe (without cable AND high-speed Internet)i . . . . . . .... ......... $ 44.95 Ng Change DlAilal Voice Local with More° (with cable or high speed Internet)tt . . . . . . . ....... ......... $ 24.95 No Change DiAilal Voice Local w1lh More (without cable or hi0h-speed InterneQtt , , , , , , , , , , , , , , , , ,,,,, $ 34.95 No Change DiAilal Voice Local will) More Voice Mail ................................ ......... $ 3.95 No ChanAe Dieilal Voice Modem Lease (EMTA) .................................... ......... $ 3.00 $ 3.50 Atltlillonal Llne-Premium (with features) ................................ .........$20.00 No Change Addilicnal Line-Basis (without features) ................................ ......... $ 10.00 No ChanAe Carelree Minutes (Western Europe 100, Asia 100 and Mexico 100)111 .............. ......... $ 4.95 No Change Carelree Mlnafes(Latin America 100)Hi .......................... ....... ......... $ 9.95 No Change I II Extreme 50(50MUPS/tOMbPS) ........................................ ......... 3149.95 $139.95 Ultra (22MUps/5Mbps) (with Cable or CDV) ............................... ......... 3 62.95 No Change Ultra (22Mbps/5Mbps) (without cable or CDV) ............................. ......... $ 79.95 No ChanAe Blastl (i6Mhps/2Mbps) (with cable or DDV) ..... .......................... ......... $ 52.95 NO Change Blastl (i6Mbps/2Mbps) (without cable or CDV) ....... .......... .. .......... ......... $ 67.95 $ 69.95 Performance (12Mbps/2Mbps) (with cable or CDV) ......................... ......... $ A2.95 No Change Performance (12Mbps/2Mbps) (without cable ar COV) ........................ ......... 3 59.95 No Change Economy (1 Mbps/3B4kbps) (with cable or CDV) ............ ..... .. .. .. ..... ......... 3 24.95 Ne ChanAe Economy (1 Mhps/384kbps) (without cable or CDV) .......... ... . ... ......... .. .... . .. $ 39.95 No ChanAe HIAh-Speed Internet Motlam Lease ................ . ... ......... .. ...... ......... 3 3.00 No Change 1 Additional lP Atltlress ............................................. ......... $ 4.95 Nc Change Additional IP Addresses (per IP address up to 3 atltlitional addresses) .......... .. . .... .. ... $ 9.00 No Change Home Networking Wireless G Neuter .................. .. ..... .......... ......... $ 2.00 No ChanAe Hame Networkina Wireless N Neuter .................... ..... .......... ......... $ 5.00 No Change ........................... ......... .............. ...... $ 20.00 No Chan9e r (802.11b) (each) ............................................ $ 30.110 No Change or Adapter (each) ............................................379.99 No Chan9e Hourly Service CharAe ............................. ............... ... ....... $ 32.99 No Change Install-Unwired Home (aerial/underground within 125 feet) ................... ......... $ 44.99 No Change Install-Prewiretl Home (aerial/underground within 125 feet) ................... .........$29.99 No ChanAe Install Atltlillonal Outlet (with initial installation activity) ...................... .......... 3 15.99 No ChanAe Install Atldilienal Outlet (separate installation activity) .... ...... .. ..... ...... ..........$ 25.99 No Change Other Install-Nelocate Outlet .................... ...... .. ..... .. .. ... ....... .. $ 21.99 No Change Other Install-UpArade(home visit required) .............................. .........$15.99 No Change Other Install-DOwnAratle (home visit required) ............................ ......... $ 10.99 No ChanAe Other Install-Automated Change (no home visit required) .................... ......... $ 1.99 No Change Connect UCH (with initial installation activity) ............................... ......... $ 6.99 No Change Connect VCN(separate installation activity) ............................... ..........$12.99 No ChanAe Service Call CharAe (vdo subscription to In Home Wire Maintenance Plan) .......... ......... $ 20.99 No Change Wall Fish ...................................................... ......... $ 25.00 No Chan9e Install Comcast High~Speetl Internet-Premium}ittt ........ ............. .. ... ....... $ 49.95 Na Change Standard Comcast OlAltal Voice Installation .............................. .......... $ 99.00 No Change Sell-Install Klt ................................ .. ................ .......... $ 29.95 No Change SelPlnstall Kit-ShlppinA and Handling ................................ .......... $ 9.95 Na Change Home NelworklnA Installatlon-up to 5 PCs ............ ....... .. ........ ... ..... .. $149.95 Ng Change Gala Gullet Inslellalion .......................... ................ .. ....... ... $ 13.99 Na Change Modem Activation Fae (per service) ................. ............. ..... ....... ... $ 3.00 S 4.00 CDV Service Aetivallon/Neconneclian Clmrge ............... ..... ......... .......... $ 29.95 No Change CDV ImNOme NePair .............................................. .......... $ 26.99 Na Chan9e Effective with your Jmmary 2009 billing statement the amount al Iranchise fees passed throu gh and reflected on customer's gills per FCC rannlatinne will ao ailh~sisd in rellact actual trannhisrt the navmanls tnr the nrevlous veer. TII¢ b anchis¢ f¢¢ Dpmea$t s Ogg ate010 pay Lpca taxes and barge times actual time spent on the activity. You must subscribe to Dasic Cable to e1 and/or CDV Service. Far some services a receiver and remote Is required at an Bernet and/ur CDV service. Pates may vary gy area and are subject to change. restrictions may apply. calling Irom your home inclutling calls tg Puerto Rico, U3 Virgin Islands, Guam, loo. The following calling features are also included: e-way Calling, Anonymous Call Variable, Call Return, Call Screening, Call Waiting, Caller ID, Caller ID Per-Call or laliw. Speed Dlal & Enhanced Voice Mail and other enhanced leatnres. Prices shown are for the Voice component only. itLWM-Includes unlimited direct~tlialed local calling from your home. (Far information regarding your Local Calling Area, call 1-688-COMCAST.) The following callinA feaWres are also Inclutletl: 3~svay Calling, Anonymous Call Rejection, Call Forwarding Selective, Call Forwarding Variable, Call Return, Call Screening, Call Waitin0, Caller ID, Caller ID Per-Call ar Per-Line Olocking, Caller ID with Call Waiting, Repeal Dialing, Speed Dial 8 and other enhanced features. Prices shown are for the Voice component only. Usage charges appN fur calls to land calls lonvartled to) non-local terminating numbers. }11Carelree Minutes Plans (Pales 34.95-$9.95) does not include calls to mobile numbers, operator services and directory assistance. Unused minutes do not roll aver to the following month. 11tiCOmcast Celtilied Home Networking Router or modem lease fees are not Inclutletl. 651 °ZZZ-3333 1111tAtltlitional charges e~ill apply fur home networking-please call for details. Col. Hts./Hilltop 1/09 -~ ~' 1, ~. i ~ , C®~ V MV~® November 26, 2008 Ms. Linda Magee Assistant to the City Manager Coiumbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 I am writing to inform you of changes to our high-speed Internet service. Letters will be sent this week to Comcast High-Speed Internet Blast! (formerly Performance Plus}-only customers informing them that, effective with their January billing statement, the price for this up to 16 Mbps download service as a stand-alone product will change from $67.95 to $69.95 per month, Customers of Performance Lite (up to 4 Mbps download) service will receive a letter informing them that, effective with their January billing statement, this product is being discontinued and that they will be transitioned to our up to 12 Mbps Performance service. The single-product monthly price will change from $57.95 to $59.95. Customers who have our high-speed Internet and Comcast Digital Voice combination- only will be notified through a bill message that the )ease of their EMTA digital voice modem will change from $3.00 to $3.50 per month effective with their January billing statement. If you have questions or concerns, please call me at 952-607-4204. Sincerely, ~tidcE,~ r Kathi Donnelly-Cohen Director of Government Affairs comcast® January 6, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: comcast Cable 9705 Data Park Minnetonka, MN 55343 s.. is ,, ~~t ~i "i As you may be aware, Twin Cities Public Television recently announced changes in its programming lineup. Effective February 17, 2009, Tpt Create, which we carryon channel 241, will be discontinued. In addition, effective February 18, 2009, Tpt-17, carried on channel 17, will change to Tpt Life; the new programming format will include a mix of lifestyle shows, how-to features and encore presentations of PBS programming. Some programs formerly seen on Tpt Create will also move to Tpt Life. Please note that these changes are being made by Twin Cities Public Television, not comcast. Also, we are pleased to inform you that beginning January 21, 2009, a new subscription video on demand (SVOD) service called Disney Family Movies will be available as an option on comcast On Demand Channel 1. The service will include unlimited access to approximately 10-12 Disney movies per month as well as additional Disney-related content for the monthly price of $5.99. A digital receiver is required to receive On Demand programming. Customers will receive a message on their monthly billing statement regarding these changes. If you have any questions or concerns, please contact me at 952-607-4204. Sincerely, Kathi Donnelly-Cohen Director of Government Affairs ~~}4~ COfY1Cg5t®~ January 14, 2009 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Data Park Minnetonka, MN 55343 Comcast is pleased to inform you of special carriage of an important Presidential Inaugural event. HBO will exclusively televise the "We Are One" Inaugural kick-off concert, readings and invocation, live from the steps of the Lincoln Memorial, on Sunday, January 18, from 6 to 8 pm Central time. By special arrangement with HBO, we will make the coverage available to all Comcast customers with a digital receiver at no additional charge. Customers will be alerted to this preview through the following box message and Weather Channel crawl: Enjoy HBO's coverage of, "We Are One: The Obama Inaugural Celebration at the Lincoln Memorial" this Sunday, 1/18 at 6 pm. This concert will be available to ALL Comcast customers with a digital cable receiver at no additional charge. Go to Channel 301, or 215/300 in high-definition. In addition to these messages, we are asking area news organizations to report information about the special preview. According to HBO, musical performers scheduled for the event include Beyonce, Mary J. Blige, Bono, Garth Brooks, Sheryl Crow, Renee Fleming, Josh Groban, Herbie Hancock, Heather Headley, John Legend, Jennifer Nettles, John Mellencamp, Usher Raymond IV, Shakira, Bruce Springsteen, James Taylor, will.i.am, and Stevie Wonder. Among those reading historical passages will be Jamie Foxx, Martin Luther King III, Queen Latifah, and Denzel Washington. The Rt. Reverend V. Gene Robinson will give the invocation. If you have any questions or concerns, please contact me at 952-607-4204 Sincerely, ~, Director of Government Affairs Definition of Terms The Outage Reports show trunk outages. To assist you in understanding the report, listed below are the "causes" and what that involves. Active - an outage caused by a piece of equipment that is powered by AC current. Cable -actual cable line goes bad and causes a loss of signal. Connector -equipment used at the inputs and outputs of devices that can go bad by corrosion and also the expansion and the contraction of the cable can cause signal disruption. Damage - an outage caused by damage to the line caused by storms. Cut may be by homeowner doing yard work, construction company doing street work or an animal chew. Fiber -any outage that is caused by a bad fiber connector or damage to fiber caused by construction contractors. Fuses -Fuses may blow in the mainline network (found in amplifiers/nodes/power supplies) This are caused by power surges, lighting strikes or a short introduced on the mainline network. The fuses blow instead of ruining the active device on the line. Headend -this relates to anything that is tracked back to the hub or headend where a piece of equipment or connector has failed and causes a reception problem to multiple customers. Maintenance -this is scheduled maintenance work that is performed within early morning maintenance window to reduce the impact to the subscriber's ability to see the work being performed on the plant. Passive -these are outages related to hard-line taps and splitters throughout the network. Power Supply -power supplies are placed in the hard-line network to power ail of the active equipment within a node. Power supplies do contain battery back-up and are replaced or repaired prior to the battery expiring. Return Path -these are outages related only to the return signal. Usually centered on Internet, CDV, and video on demand services. Self-Clears -these are outages that happen but disappear while maintenance techs are working on but there is no definitive fix. The problem may come back at a later time. COLUMBIA HEIGHTS aUg-oa DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected 8/8/2008 Columbia Hei hts Maintenance 10 4 44 8/11/2008 Columbia Hei hts Active 45 1 11 8/18/2008 Columbia Hei hts Active 55 1 7 8/18/2008 Columbia Hei hts Maintenance 55 node 140 8/27/2008 Columbia Hei hts Active 43 1 10 8/29/2008 Columbia Hei hts Maintenance 45 node 440 Monthly Seruice Level ~ Core Hour Period ~~mCG$~y Pertorl: 8/1/2008 To 8/31/2008 ~..~ Minnesota~~sVtdeo ._,n. ..r~~.~.~,~ _~..,...._~, .na.~.n..~uw~...-,,.m„ ~~.,~ ,,.,~.~ .,. w. u ~~a MontJt NCO NCH HWSL TSL ASA %ATB 2008 - 8 191,772 180,293 143,846 79.8% 67 0.985% Q3 - 2008 191,772 180,293 143,846 79.8% 67 0.985% Video 191,772 180,293 143,846 79.8% 67 0.985% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard, It gauges the percent of tails that wore answered iet 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Cen[er HWSL: Nwnber of Calls Handled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Fridny, September OS, 2008 Payee 1 of l s.:.axasr.x~ss..ttaex».ase~..*,a.- ncre.;°,~.ex~;~s.~ .., ~vw.^.xu.~,ww:.rc:,a: vav,.:.m =.xac.-~,'m~as,-wv. n:~..-~scraM=sx,...,. .. 'zse~v.^_~enw~e..,~~~sa~e::ece.~az Monthly Service Level ~ 24 by 7 Period fi Period: 8/1/2008 To 8/31/2008 ~omeas Minnesota 'Video .~ , ~~~ . ~~s~ ..~ »„u~_ ,.r.__a.. ~~,4~...,wwV-.-~-~, ..w, . ~,~ _, Monti: NCO NCH HWSL TSL ASA %ATB 2008 - 8 234,434 217,719 170,806 78% 84 1.949% Q3-2008 234,434 217,719 170,806 78% 84 1.949% Video 234,434 217,719 170,806 78% 84 .1.949% Note: Telephone Service Level is an internal beuclcmark rather then an FCC service standard, It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer fm• all calls ATB: Percent of time all trunks were busy Frfdny, Sepfwuher O5, 2008 Page 1 of I ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION MAY 2008 PROGRAMS • Mayor's Report (5/13) - 0:27:45 • Mayor's Report (5/27) - 0:29:47 • Heights Calendar -1:11:45 • 2008 Columbia Heights Prayer Breakfast -1:28:18 • Community Development Update - 0:30:30 • The District Court Show - 0:30:00 • Don King Blues Band (2 shows) @ 1:00:00 • Vic Tedesco's Big Band - 1:02:50 • Mikenastics (2 shows) @ 1:00:00 • Vic Tedesco (2 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Dauis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Cluistopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 6 Programs Produced (external) 69 CHANNEL PROGRAMMING • Cablecast Programs 114 • Cablecast Hours 90 FACILITY USE • Studio Hours 24 • Editing Hours 40 • Mac G - 4 Usage Hours 30 • Portable Equipment Checkouts 3 COMMENTS Here at the facility we are looking ahead to June and the City's Jamboree Celebration. Besides covering the parade at the end of the month we will also produce a program that will preview the celebration with the help of some of the event's organizers. June will also bring a new Sister City program, two new Mayor's Reports, a new Heights Calendar and a special shoot covering some of the City's homeowners programs. Monthly Seruice Leuel ~ 24 by 7Period ~eomcast. Period: 5/1/2008 To 5/3112008 Minnesota v;deo Month NCO NCH HWSL TSL ASA %ATB 2008 - 5 222,516 213,040 191,398 90% 40 1.827% Q2-2008 222,516 213,040 191,398 90% 40 1.827% Video 222,516 213,040 191,398 90% 40 1.827% ~,~~~ • . :,,,~;~~ ~~rr,;lsr9 •-' J 'pa Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Nnmber of Calls Offered to the Call Center NCH: Nnmber of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the CaII Center TSL: HWSL /NCH ASA; Average Speed of Answer for all calls %ATB: Percent of time all trmrks were busy Tueselay, June 03, 2008 Page 1 of I . ~,.. ..; ~s;xmxsxe2~~arx* aw.esxw.mm'~t^ Monthly Service Level ti Core Hour PeriotC ~omeast. Period: 5/1/2008 To 5/31/2008 Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2008 - 5 179,947 174,178 160,484 92% 27 0.003% Q2 - 2008 179,947 174,178 160,484 92% 27 0.003% Video 179,947 174,178 160,484 92% 27 0.003% Note: Telephm~e Service Level ~s an internal benchmark rather then an FCC service standard. It v gauges the percent of calls that were answered in 30 seca~ds or less. NCO: Nnmber of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Nwnber of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all hunks were busy Tuesrlny, June 03, 2008 page 1 °f Date COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Cause ~I ~~ r I^ ^ r.. May-08 t' `r Average Time # Subs Minutes Amos Affected Comcast Cares Day -Nearly 1,400 Twin Cities Region employees and Mends and family members partidpated in our nationwide annual day of volunteering on May 3. The combination of cool sunny weather, great dvic partnerships, and the enthusiasm of our employees to help meet community needs made this the best Comcast Cares Day yet. We want to thank the many mayors, dty coundl members and other elected representativ es who greeted and thanked our employees. Thirty-one project site hosts also made employees feel welcomed. Dozens of Comcest employees took on the task of organizing the event so that employees and their guests could paint, rake, sweep, plant, assemble furniture, and sort and pad< food and dolhing at locations across the Twin Cities. Nationally, over 50,000 Comcasters partidpated. Comcast Cares Day returns May 2, 2009. Blood Ddve Success-This year's Comcest Cares Day activities inducted aregion-wide blood drive, with some 100 employees at our St. Paul and Minnetonka offices donating blood through the Sl. Paul American Red Cross and Memorial Blood Centers. Cable Has You Covered -A reminder that no matter what level of service, cable customers will continue to receive local broadcast signals after the Feb. 17, 2009 Broadcast Digital TV Transition. We are committed to making the transition as smooth as possible for our customers. Comcast Increases Speeds for Business Class Customers - On Apr. 3, we launched 50/5 Extreme Speed Internet service and boosted residential upload speeds at no additional cest. Our latest speed ina'ease is for our Business Class Internet service tiers. Comcest Business Class Enhanced now boasts download speeds of up to 16 Mbps and upload speeds of up to 2 Mbps at no additional oust. This ultra-fast broadband connection is more than ten times faster than standard 1.5 Mbps DSL and T-1 lines from the phone company. Businesses can also choose 50/5 Extreme Speed. Extreme Speed Having an Impact- Customers of our new 50/5 Extreme Speed service tell us it is bringing smiles and opening their eyes about what this kind of speed can do. Advocates for"speeds of the future" have discovered that the speed is here today! Reports in the New York Times and USA Today reflect the envy of the online world: Comcast and 'wideband' technology made it possible, but the Twin Cities Region has it frstl Comcast Exreme Speed for residential or business is available across our service area today. Fiesta mas Caliente-Comcast was a major sponsor of Minnesota's biggest Cinco de Mayo celebration. Located in the District del Sol, the annual festival is one of many ways the Riverview Economic Development Assodation supports the vitality of St. Paul's West Side. It was our privilege to speak with the hundreds of visitors who stopped by the Comcast tent. ChamberSupport-Avideo produced by Comcast contributed to the success of the recent Minneapolis Regional Chamber of Commerce Quality of Life Awards Dinner. The Eden Prairie Chamber has recognized us for 25 years of membership. New Programming - On Apr. 23, Comcast launched AMC HD and recently announced the launch of ABC Family HD, Disney HD, and Silence Channel HD effective May 30. The Sportsman Channel has been added to fhe Sports Entertainment Pad<age, and Azteca America, Telefutura, and Galavision have been added to Digital Latino. Comcast Newsmakers -Appearing with Host Colleen Needles in May are: Christine Levens, Northeast Minneapolis Chamber of Commerce; Kristin Schurrer, Hands On Twin Cities; Matt Blair with Archie Givens, Givens Foundation Golf Classic; Don Berglund, Memorial Blood Centers; Heather Spicuzza with John Hofland, Flint Hills International Children's Festival presented by the Ordway; Tony Tolliver with Scott Mayer, Minneapolis MOSAIC; Jane Leonard, Minnesota Sesquicentennial ;Cecile Bedor, St. Paul Planning and Economic Development; and Carver County Commissioner Randy Maluchnik. Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyoul Kathi Donnelly-Cohen -952-607-4204; Emmett Coleman-952-607-4225 Lance Leupold - 952-607-4203; Arlen Mattern - 952-607-4220 Comcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION JUNI/ 2008 PROGRAMS • Mayor's Report (6/10) - 0:28:10 • Mayor's Report (6/24) - 0:29:12 • Heights Calendar -1:00:00 • 2008 Jamboree Preview - 0:48:05 • Columbia Heights Gym Groundbreaking - 0:45:30 • Sister City Quarterly - 0:25:06 • Community Development RIBS - 0:1'7:45 • 2008 Columbia Heights Jamboree Parade -1:20:50 • 2008 Celebrate Northeast Parade -1:58:30 • National Night Out Preview - 0:21:00 • The District Court Show - 0:30:00 • Don King Blues Band (2 shows) @ 1:00:00 • Vic Tedesco's Big Band - 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco (2 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 028:30 That Which Is (4 slrows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 10 Programs Produced (external) 73 CHANNEL PROGRAMMING • Cablecast Programs 122 • Cablecast Hours 96 FACILITY USE • Studio Hours 32 • Editing Hours 48 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 2 COMMENTS June was a very busy and productive month for the facility. The pressure was on to produce many programs in a very short time. Of course the main focus of the month was the Jamboree Parade coverage. The week of the parade staff also had tluee other studio shoots. Much thanks to CTV North Suburbs for providing the production buck as well as some volunteers. Thanks also to the City staff for helping us produce so many programs. July will allow staff to catch up a bit on other projects while working on regularly scheduled productions. COLUMBIA HEIGHTS Jun-os DETAILED OUTAGE REPORT Average Time # Subs Date Cit Cause Minutes Am s Affected 6/9/2008 Columbia Hei hts Am lifier 35 1 9 6/18/2008 Columbia Hei hts Node 65 22 217 G, ';j r ~" St. Paul Footprint ~ Core Hour Period PerlorG 4/1/2008 To 6/30/2008 ~ome ast. Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2008-4 171,871 165,667 149,581 90% 33 0.003% 2008 - 5 179,947 174,178 160,484 92% 27 0.003% 2008 - 6 183,812 177,817 160,632 90% 33 0.093% Q2 - 2008 535,630 517,662 470,697 91 % 31 0.030% Video 535,630 517,662 470,697 91% 31 0.030% «~~. ,~~.. a .:r. ~v~~~. ~ ~.~. ~ ~~c a. Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Centor TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of timo all trw~ks were busy WerGresrlny, July 02, 2008 Page 1 ojl Monthly Service Level ~ 24 by 7 Period Period: 411/2008 To 6/30/2008 Minnesota Vtdeo Month NCO NCH HWSL TSL ASA %ATB 2008 - 4 210,320 201,424 179,979 89% 41 1.507% 2008-5 222,516 213,040 191,398 90% 40 1.827% 2008 - 6 228,684 217,668 190,916 88% 53 6.993% Q2-2008 661,520 632,132 562,293 89% 45 3.442% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Wednesday, Jaly 0$ 2008 Pnge 1 of I Congratulations to our 2008 Leaders and Achievers®Scholarship redpients: Maryama Abubakar, St. PaW Lauren Bddon, Minnetonka Carla Carmichael, West SL Paul Nicholas Cedergren, MaMomedi Jacquelyn Danner, Woodbury Tegan Elsola, Blaine Eric Edanian, Coon Rapids Meghan Foley, Eagan Calvin Gilkey, St. Paul Charles Gunderson, St. Paul Sophia Kim, Edina Usa Klass, Richfield Benjamin Krings, Prescott Kdsten Mages, Hastings Katie Miller, Minneapolis Madcmz Morxeal, St. Paul James Moodrouse, VJnile Bear Lake Xerg Yen Moua, Spring Lake Panic Patrick Nyberg, Una takes Matt Pautsch, Woodbury Devin Peters, Stillwater Uyen Phan, Crystal Alaina Ramsburg, Eden Praide Brynne Roeder, New Ulm Dartiel Rude, Cottage Grove Lindsay Ryan, Uno Lakes Bnanna Schrankler, Oakdale Kelly Bolinger, Burnsville Gordon Vermeer, Minneapolis Stephanie Volk, Champlin Jeryn Waldera, Hudson Sydney Wolf, Chaska Julie Waife, Roseville Elizabeth Zappa, Hastings Hannah Zimmer, St. Paul Park Redpients were recegnized at a ceremony held June 12 at the VNlder Foundation in St. Paul featuring State Representative Margaret Anderson Kelliher as keynot a speaker. For more information about Comcast Leaders and Achievers®, please visit v.^.^.^.v mm oat mm/ ~holarfhio~. TV One, Comcast Scholarship Presented -Robert G. Powell, a senior at Urban League Academy High School in Minneapolis, has been named the local winner of TV One's "Live the Dream"essay contest. Implemented in February for TV One's "Our History Month", the contest invited students to view the TV One documentary "MLK: A Dream Deferred' and write an essay answering the question: "Are we living the Dream today?" Essays from partidpafing students were evaluated by an independent panel based on the following criteria: relevance to the "MLK: A Dream Deferred' spedal, originality/creativity, darily of expression and grammar. The top scoring entries were then reviewed by a TV One committee forfnal selection. Comcast Edugtional Coordinator Delpha Harris presented the $500 award to Powell at the Urban League Agdemy graduation ceremony on May 30. Bill Wright Promoted-We are pleased to announce that Bill Wright has been promoted to Regional Senior Vice President for Comcast's Twin Cities Region. Formerly Regional Vice President, he will continue to have overall operating responsibility for the region, which ind udes more than 600,000 customers in 111 communities in Minnesota and Western 1Msconsin. Comcast DTV Web Site Now Available-Questions about the February 17, 2009 Broadcast Digital TV Transition? Visit www.comcast.cem/ DTV. All Comcast customers with TV's connected to our cable service at the time of the transition are covered and will not need to do to anything. Comcast Newsmakers -Appearing with host Colleen Needles in June are: State Senator Linda Higgins; Hennepin County Commissioner Mark Stenglein with Jacob Bronder, Lowry Bridge Closing; Amir Kats, Greater Twin Cities Youth Symphony; Brad Meyer, St. Paul Parks and Recreation; Kay Christianson with John Hallberg, Children's Cancer Research Fund; Tara Aiken, Hopkins Raspberry Festival; State Senator Jim Carlson; and Richfeld Mayor Debbie Goettel with City Manager Steve Devich, Richfield Centennial. Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyout Kathi Donnelly-Cohen - 952-607-4204; Emmett Coleman - 952-607-4225 Lance Leupold - 952-607-4203; Arlen Mattern - 952-607-4220 Comcast Leaders andAchlevers®Scholarships-Thirty-fve high school seniors across the Twin Cities Region received a helping hand for college in the form of $1,000 scholarships from the Comcast Foundation. Comcast Leaders and Achievers®, one of the Comcast Foundation's signature communi ty investment programs, recognizes students who have demonstrated leadership, academic achievement, and a commitment to community service. ~-mt. COLUMBIA HEIGHTS COMMUNITY TELEVISION JULY 2008 PROGRAMS • Mayor's Report (7/15) - 0:26:00 • Mayor's Report (7/29) - 0:27:45 • Heights Calendar -1:13:00 • My Hero: Jackie Robinson - 0:50:34 • Cultural Diversity 1-1:07:55 • The District Court Show - 0:30:00 • 2008 Cities of Excellence Awards - 0:22:19 • Preserving Minnesota's Impartial Courts - 0:48:25 • Spotlight on Epilepsy - 0:29:11 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco (2 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 5 Programs Produced (external) 71 (12/212008) Shelley Hanson -July 08 Report.doc ~ Page 2' CHANNEL PROGRAMMING • Cablecast Programs 119 • Cablecast Hours 104 FACILITY USE • Studio Hours 28 • Editing Hours 42 • Mac G - 4 Usage Hours 3G • Portable Equipment Checkouts 1 COMMENTS In July we finished the first program in our Cultural Diversity series. We are very proud of this series and hope the City is satisf ed with the final product. Right now we are hoping to have all five programs finished in time for the winter holidays. The month gave us a chance to catch our breath after a busy June and store up shength for what promises to be a very active late summer due to the elections. COLUMBIA HEIGHTS DUI-oa DETAILED OUTAGE REPORT Average Time # Subs Date Clty Cause Minutac Amns Affacfarl 7/1/2008 Columbia Hei hts Maintenance 32 5 50 7/15/2008 Columbia Hei hts Active 180 1 10 7/22/2008 Columbia Hei hts Maintenance 12 1 10 7/25/2008 Columbia Hei hts Maintenance 25 4 40 7/29/2008 Columbia Hei hts Maintenance 78 13 130 7/30/2008 Columbia Hei hts Maintenance 103 1 9 7/31/2008 Columbia Hei hts Active 50 3 33 I~reR..d`ES_5~k'.:` !. ..xs:._.ta ~..~ a .barn +a ,_,. 1„m., ..:- /.s~«.~;,..e .. ~3 _ <_:!... a.. ,-c ,a,...,,..,_ e ..._. .-,,.;.m St. Pnul Footprint ~ Core Hour Period C:UPI'1CG$'t Period: 7/1/2008 To 7131/2008 ~, Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2008 - 7 191,458 185,508 167,766 90% 30 0.098% Q3 - 2008 191,458 185,508 167,766 90% 30 0.098% Video 191,458 185,508 167,766 90% 30 0.098% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Conter HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trm~ks were busy Monday, August 04, 2008 Page 1 of I -eua-e.raw-'i-s a a.. ama=u~i~,~ceW uu-s x e,h,_Au:~s~cats.~rs.~.., xk.. .. ~, ., .. ~ .r~ ,: a Monthly Service Level ~ 24 by 7Period ~omea$t. Period: 7/1/2008 To 7/31/2008 Minnesota Video Montt: NCO NCH HWSL TSL ASA %ATB 2008 - 7 235,715 224,949 196,669 87% 48 7.397% Q3 - 2008 235,715 224,949 196,669 87% 48 7.397% Video 235,715 224,949 196,669 87% 48 7.397% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Nwnber of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Wi[hin Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Monday, August 04, 1008 Pnge 1 of I Fighting Childhood Cancer-Comcast proudly sponsored the 6'"annual Time to Fly race against childhood cancer held June 28 at Harriet Island in St. Paul. Thousands partidpated in running and walking events to support the Children's Cancer Research Fund. Southeast Operations Center Opens - On June 26, Comcast unveiled its new Technical Operations and Warehouse fadlity in Woodbury. The fadlity will serve the Southeast metro area and brings more than 200 Feld technidans and support staff together. Siale Senator Kathy Saltzman addressed fhe nearly 50 in attendance, and Woodbury City Coundl Members Julie Ohs and Mary Giuliani-Stephens joined members of the Woodbury Chamber of Commerce to cut the ribbon. Regional Technical Training Center Opens -State Senator Linda Higgins spoke, and Minneapolis Mayor R.T. Rybak cut the ribbon on July 10 to mark the opening of Comcast's new 23,000 square foot regional trairing center in North Minneapolis. Some 800 current and new employees will receive more than 60,000 hours of technica I training there annually. On-site are: a'Broadband House' (induding rooms, exterior walls, a crawl space, and attic) offering realistic hands-on installation experience for all Comcast product lines: phone, high-speed Internet and video; a pole farm for certifcafion of dimbing and aerial work; asurround-sound theatre for enhanced video installations; and multiple computer work stations for advanced training on Comcast High-Speed Internet. Visitors enjoyed tours and a demonstration of our new 50-Meg download by 5-Meg upload Extreme Speed Internet service which is avail able across our service area today. Programming and Service News -Comcast Twin Cities Region Customers will get their first look at the Big Ten Network starting August 15, and enjoy more than 400 live Big Ten sports events in HD, induding football, men's and women's basketball, soccer and more. Comcast Digital Voice wO recently announced four new attradively-pri ced international calling plans for Western Europe, Asia, Latin America, and Mexico. And on June 26, Comcast announced it had successfully completed a 100 Gigabit Ethernet (GE) technology test over its existing optigl backbone infrastructure between Philadelphia and Md_ean, VA using the industrys frst 100GE router interface. We are committed to supporting rapid growth of new applications and services. Connectingthe U.S. Open -Our Business Services provided all Voice, Internet and video services for the 2008 U.S. Women's Open Golf Tournament held recently in Edina. This induded 250 phone lines, 225 Internet connections and cable for 150 TVs. From the dub house to hospitality tents, Comcast was the communications backbone for the event. A team effort ensured miles of spedally-constr uded fber & coax provided reliable service. Comcast Newsmakers -Appearing with host Colleen Needles in July are: State Rep. Steve Simon; Maude Lovelle, Uptown Arl Fair; Lisa Bryant, Minneapolis Urban League; Keith Warner, American Cancer Sodely's Relay for life; St. Paul Police Chief John Harrington; Tony Fisher, Minnesota Zoo; Charlie Weaver, Minnesota Business Partnership; Minneapolis City Coundl Member Robert Lilligren with Randy Dewitz, Ventura Village Community Arts Festival; DonEsther Miller, Rondo Days; and Melvin Tennant, Meet Minneapolis. Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyou! Kathi Donnelly-Cohen - 952-607-4204; Emmett Coleman - 952-607-4225 Comcast Sponsors SummerFun-Comcast is pleased to help support summer events and festivals across our service area. Highlights for 2008 indude: Brooklyn Park Tater Daze, New Ulm Bavarian Blast, Rondo Days, Minneapolis Aquatennial, St. Louis Park Parktacular, Twin Cities Pride Festival, Cities 97 Basilica Blod< Party, Hopkins Raspberry Festival, Uptown Art Fair, Festival for Fathers and Families, Edina 4'^ of July Parade, Jordan Valley Bike Tour, MS 150, Stone Arch Festival, St. Paul Parks and Recreation 'Movies in the Park' and more. We will look for you at a community event this summer! (12/2/2008) Shell H}~a~nys,on - A{{u++a~~,u~~sfyy0~8+R}}e~ort.doc Page 1] COLUMBIA HEIGHTS COMMUNITY TELEVISION AUGUST 2008 PROGRAMS • Mayor's Report (8/12) - 0:29:37 • Mayor's Report (8/26) - 0:31:07 • City Council Candidates - 0:27:18 • Heights Calendar -1:10:11 • Cultural Diversity 2 -1:02:49 • Police Update - 0:29:54 • The District Court Show - 0:30:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco (4 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 6 Programs Produced (external) 74 CHANNEL PROGRAMMING (1212/2008) SheOey Hanson -August 08 Report.doc Page 2, • Cablecast Programs 123 • Cablecast Hours 97 FACILITY USE • Studio Hours 32 • Editing Hours 40 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 3 COMMENTS In late August we officially kicked off our election coverage by inviting city council candidates into the studio to speak for five minutes. We work very hard on this production, trying to make the experience as fun and stress-free as possible for both the political veterans and newcomers. We enjoyed working with this group of candidates and look forward to covering all the candidates for the general election. Staff also produced a program in cooperation with the police department. This show was a warm and informative interview with the City's departing police chief. We look forwud to interviewing the new chief when he has settled into the job a bit. Comcast Celebrations Continue- We told you last month about our support of Rondo Days, St. Louis Park Parktacular, the Uptown Art Fair, St. Paul Parks and Recreation 'Movies in the Park', and many other area summer festivals and spedal events. In July, we partidpated in the New Ulm Bavarian Biast Parade and covered it live. We sponsored the Minneapolis Aquatennial Community Dinner for hundreds of queen candidates and visiting royalty and supported the f rst annual VNid West Frontier Fest on the Mississippi. In August, our employees skated in the St. Paul Inline Marathon benefiting Spedal Olympics Minnesota. Comcast sponsored the annual Irish Festival on Harriet Island, and sponsored and volunteered at the Minneapolis Urban League Family Day and Festival of Fafhers and Families in North Commons Park. We will be supporting New Prague Dozinky, Jordan Heimatfest and more in September. Enjoy the summer! Young Americans Encouraged to Vote-Comcast and Rock the Vote will partner to encourage young Americans, ages 18-29, to register to vote. The announcement was made July 21 at a youth summit hosted by the Congressional Hispanic Caucus Institute, Congressional Bladc Caucus Foundation, and the Asian Padfic American Institute for Congressional Studies. The partnership will indude PSAs and Internet outreach through Comcast's family of networks, inducting E!, VERSUS, The Golf Channel, TV One, FearNet, PBS Kids Sprout, and G4. Comcast and Rodc the Vote will be registering young Americans online through these networks websites as well as at Comcast.nel, OurTimetoVote. oom, the Comcast voter outreach resource, and Comcast Latino at Terra.com. Rodc the Vote uses music, popular culture and new technologies to engage and indte young people to register and vote in every election. Rodc the Vote will be onsi to at the Republican National Convention. Agreement Protects Children -Comcast has entered into an agreement with the National CenterforMissing and Exploited Children (NCMEC) to limit the availability of child pornography on the Internet. Under the agreement, Comcast and other National Cable Television Assodation member cable companies will utilize NCMEC's database of websites to identify those containing child pornography in order to ensure that no site mnlaining such material is hosted on their servers. The agreement is supported by 45 state Attorneys General and the National Assodalion of Attorneys General who have endorsed it as the best way to limit the storage and exchang a of images exploiting children. Employees Contributeto NAMIC Success -The Twin Cities Chapter of the National Assodat ion of Multi-Ethnid ty in Communication s thrives though the leadership and contributions of our employees. We organized and partidpated in a very successful Mississippi River networking cruise on July 16. Comcast Has You Covered -Are you ready for the February 17, 2009 Broadcast Digital TV Trensition7 If you have cable you are set. All Comcast customers with TV's connected to our cable service will continue to receive local broadcast signals. Visit Comnst mm/DTV for more information. Programming News -The Big Ten Network (BTN) and BTN HD launched August 15. Catch the Gopher Football season-opener, Saturday, August 30, 6:00 pm on BTN. Check local listings; schedule subject to change. Comcast Newsmakers -Appearing with host Colleen Needles in August are: Chuck Aycock, Dads Firsf; Karen Knudsen, Edina Fall Into the Arts; Bob Kill, Enterprise Minnesota; Marsha Berry with Kanada Siebrecht, Alzheimer's Assodation Memory Walk; Hennepin County Commissioner Peter McLaughlin; Gera Pobuda, Bohemian Flats Day; Hennepin County Attorney, Mike Freeman; Scott Hume with Maren Bauer, AFS Student Exchange; and St. Paul Coundlmember Melvin Carter. Newsmakers interviews may be seen throughout fheday at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thank you! Kathi Donnelly-Cohen -952-607-4204; Emmett Coleman-952-607-4225 Page ' J ~r+^1. COLUMBIA HEIGHTS COMMUNITY TELEVISION SEPTEMBER 2008 PROGRAMS • Mayor's Report (9/9) - 0:27:50 • Mayor's Report (9/23) - 0:29:45 • Sister City Quarterly - 0:29:35 • Public Safety Building Construction Update - 0:23:40 • Heights Calendar-0:59:57 • Cultural Diversity 3 - 0:43:00 • The District Court Show - 0:30:00 • Anoka County Board Candidates Forum - 0:52:00 • State Legislative Candidates Forum - 0:56:40 • Rice Creek Watershed District Board Meeting -1:33:50 Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 Vic Tedesco (4 shows) @ 1:00:00 Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Holy Spirit Clu•istian Program (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 6 Programs Produced (external) 83 ~,.. (12/2/2008) Shelley Hanson -Sept 08 Report doc Page 2' CHANNEL PROGRAMMING • Cablecast Programs 126 • Cablecast Hours 111 FACILITY USE • Studio Hours 28 • Editing Hours 36 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 2 COMMENTS In September we began production of a new monthly program that will cover the construction of the city's public safety building. We have been granted special access to the work site and incredible contact with the project's head of construction. The city is excited about this new home for its fire and police departments and we are too. This past month also saw the expected and sudden influx of election programming. It seems we hardly have enough hours to air all the programs. Monthly Service Level ~ Core Hour Period ~omeast Period; 9/1/2008 To 9/30/2008 Minnesota ~ video °w_~~ ~ ~~~,~~ ,. ,.,,u ~ .,, w.-, rM..,,~,~_..,... .~ ~...- ~.~,~.twu_. Month NCO NCH HWSL TSL ASA %ATB 2008 - 9 200,711 188,593 152,982 81.1% 67 0.819% Q3-2008 200,711 188,593 152,982 81.1% 67 0.819% Video 200,711 188,593 152,982 81.1% 67 0.819% Note; Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered en 30 seconds or less. NCO: Nmnber of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL; HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all hunks were busy Fridny, OcloGer 03, 2008 Payee 1 of 1 Monthly Service Level ~ 24 by 7Periotl ~CC71'11CGSt Period: 9/1/2008 To 9/30/2008 Minnesota Vtdeo Month NCO NCH HWSL TSL ASA %ATB 2008 - 9 243,295 226,469 181,339 80% 81 9.568% ~ Q3 - 2008 243,295 226,469 181,339 80% 81 9.568% ~ Video 243,295 226,469 181,339 80% 81 9.568% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard, it gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Calf Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time an trwilcs were busy Frlrlny, October 03, 2008 Pnge 1 of I COLUMBIA HEIGHTS DETAILED OUTAGE REPORT bate City Cause Sep-08 Average Time # Subs Minutes Amos Affected 9/9/2008 Columbia Hei hts Maintenance 49 7 65 9/10/2008 Columbia Hei hts Maintenance 180 23 227 9/19/2008 Columbia Hei hts Maintenance 75 20 195 9/24/2008 Columbia Hei hts Maintenance 7 20 195 9/30/2008 Columbia Hei hts Maintenance 40 35 368 COLUMBIA HEIGHTS COMMUNITY TELEVISION OCTOBER 2008 PROGRAMS • Mayor's Report (10/14) - 0:29:43 • Mayor's Report (10/28) - 0:26:00 • Mayoral Candidates Forum - 0:41:30 • City Council Candidates Forum -1:07:37 • Winter Recreation Preview - 0:33:00 • Public Safety Building Construction Update - 0:29:30 • Heights Calendar-1:14:30 • Cultural Diversity 4 - 0:38:01 • The Real American - 0:28:14 • The District Court Show - 0:30:00 • Local Decision 2008 - 0:34:40 • State Legislative Candidates Forum - 0:56:40 • Voting In Minnesota- 0:20:44 • Your Experience at the Polls - 0:17:34 • Rice Creek Watershed District Board Meeting - 0:51:00 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco (4 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Holy Spirit Cluistian Program (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 The Prophetic Word (4 shows) @ 0:28:30 ~ (12/2/2008) Shelley Hanson -Oct 08 Report doc ~ Page • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 Programs Produced (internal) 9 Programs Produced (external) 85 CHANNEL PROGRAMMING Cablecast Programs I27 Cablecast Hours 118 FACILITY USE • Studio Hours 38 • Editing Hours 40 • Mac G - 4 Usage Hours 36 • Portable Equipment Checkouts 1 COMMENTS What a busy month! Staff was vory fortunate to have Northeaster Newspaper editor Keny Ashmore host our candidates' forums. Kerry knows all the issues, writes all the questions and has a remarkable personality that puts participants at ease. The Diversity series is nearly finished and all of the programs should be ready to air around Thanksgiving. COLUMBIA HEIGHTS opt-oa DETAILED OUTAGE REPORT Average Time # Subs Date Cit Cause Minutes Am s Affected 10/7/2008 Columbia Hei hts Self Cleared 80 18 175 10/7/2008 Columbia Hei hts Active 50 18 175 10/8/2008 Columbia Hei hts Maintenance 25 6 60 10/13/2008 Columbia Hei hts Maintenance 48 22 217 ,~,..,~~.~„~...~,-~ n.~~__~~.~.~.~..~~~~.~~_.,~.~~. ~,.~,~._.,~~.wn..~ .~.~._. -, Monthly Service Level ~ 24 by 7Periotl ~ameast Period: 10/1/2008 To 1 0/3 112 0 0 8 Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2008 - 10 238,341 224,069 184,088 82% 62 4.253% Q4 - 2008 238,341 224,069 184,088 $2% 62 4.253% Video_ 238,341 224,069 184,088 82% 62 4.253% _._ __. . _ _. _.. Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handfed Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy 7tresr/ny, NovemOer 11, 2008 Page 1 of I Monthly Service Level ~ Core Hour Period ~omeasfid Period: 10/1/2008 To 1 0/3112 0 0 8 ,..a„rv~ ~~.._ .,, , ,~..m .v. ~., M.~n,w~o .-. Minnesota video a ,~ ..~.,-. ., . , . ~ ~n . ~s__. .......,.,. Month NCO NCH HWSL TSL ASA %ATB 2008 - 10 197,124 187,204 155,744 83.2% 51 2.596% Q4-2008 197,124 187,204 155,744 83.2% 51 2.596% Video 197,124 187,204 155,744 83.2% 51 2.596% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. [f gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer fm• all calls ATB: Percent of time all trunks were busy Tnesdny, NovemGer ll, 2008 page 1 ojl .__ ._ (10/16/2008) Shelley Hanson - ComcastMonthlyOct08East.pdf Page 1 ' Election on Demand I I Miss the Vice Presidential debate? Order that at no charge and view a number of other key moments from the 2008 Presidential election by going to fhe Channel 1 menu and selecting the Elections folder under the heading Top Picks using the' arrow' and'seled' buttons on your remote control. You'll find C- SPAN's coverage of the debates, as well as Republican and Democratic 'top of the tid<et' convention speeches. Enjoy more than 30 hours of coverage that you can play, pause, fast-forward, and rewind on your schedule. Local Content Includes Big Ten Sports, Comcast Newsmakers I1 Look under Get Local for highlights of every 2008 Golden Gophers football game as well as Minnesota Basketball: The Journey, a series that chronid es the Gopher Men's remarkable 2007- 08 season o all courtesy of the Big Ten Network. Comcast Newsmakers is also found under Get Local. Produced by Comcast as a public service right here in the Twin Cities, former WCCO 4 TV News Anchor Colleen Needles interviews community leaders to raise awareness of issues and events of local and regional signifcance. Comcast Newsmakers isjust one of dozens of local programs you will fnd On Demand, and all may be viewed at no additional charge. Scan the Channel 1 menu, select, and enjoy. Comcast Grant Aids Homeowner Counseling and Neighborhood Preservation u On October 7, Comcast presented a check for $12,000 to the Minneapolis Urban League (MUL) to support its Early Intervention and Foredosure Prevention program, a service for area homeowners. MUL Interim PresidenUCEO David Oguamanam accepted the Comcast Foundation grant at a ceremony held at MUL's Glover-Sudduth Center in North Minneapolis. "Comcast is pleased to support the Minneapolis Urban League in their efforts to help families and individuals in need during the current housing crisis," said Bill Wright, Comcast senior vice president, Twin Cities. "With over 2,000 local employees, we know that sustainable home ownership plays a critical role in maintaining our region's vibrant quality of life." Library Support ^Comcast is again the primary sponsor of the area's premiere author lecture series 'Pen Pals'. Proceeds beneft the Library Foundation of Hennepin County. To learn more visit www hdib.org/pen awls. NAMIC Chapter News L The Minnesota Chapter of the National Assodatio n of Multi-efhnidty in Communication s has announced its slate of officers for 2009. Comcast employees will serve as President, VP, Secretary, and Treasurer. NAMIC educates, advocates and empowers in support of diversity in the telecommunicelio ns industry. We're Hiring) I.I Prospective employees attended a CommTech Job Fair at our Regional Technical Training Center in North Minneapolis on October 11. Positions are available at all four Technical Operations Centers in Brooklyn Park, St. Louis Park, Mahlomedi, and Woodbury. Do you know someone who would like to be a Comcast Communigtion Technidan? Call us at 651-493-5476. We are looking for Customer Service representatives iool Comcast Newsmakers o Appearing with host Colleen Needles in October are: Meria Carstarphen, Superintendent, Saint Paul Public Schools; Mayor Kelli Slavik, City of Plymouth; Hennepin County Commissioner Gail Dorfman with Cathy ten Broeke, Heading Home Hennepin; Julie Rogers Bascom, Service Learning Coordinator, Edina Public Schools with student Kate Anderson; Hugo City Administrator Mike Ericson; Saint Paul City Coundlmember Russ Stark; Lauren Segal, United Way; and Mary Meyer, Minnesota Landsppe Arboretum. In addition to On Demand, Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying in touch. Thankyou! Kathi Donnelly-Cohen I 1952-607-4204; Emmett Coleman ^ 952-607-4225 FlndCurrent Natlonaland LocalContent On Demand on Channel) oThe Presidential Debates, Minnesota Golden Gopher Football, and the latest Comcast Newsnakers are just some of the exdting, timely programming that can be viewed now or whenever you want from Comcast On Demand through your digital converter and remote. !W ~/ ~ {s COLUMBIA HEIGHTS COMMUNITY TELEVISION NOVEMBER 2008 PROGRAMS • Mayor's Report (11/11) - 0:30:15 • Mayor's Report (11/25) - 0:30:00 • Public Safety Building Construction Update (Nov.) - 0:25:40 • Heights Calendar -1:19:30 • Cultural Diversity 5 - 0:49:28 • The District Court Show - 0:30:00 • Rice Creek Watershed District Board Meeting -1:06:00 • Rice Creek Watershed District Board Meeting - 0:55:00 • Blaine vs. Cretin Hall Football - 2:47:30 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco (4 shows) @ 1:00:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Warrior to Citizen (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center Intenrational (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Holy Spirit Christian Program (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 028:00 Programs Produced (internal) 5 Programs Produced (external) 83 __ (12/9/2008) Shelley Hanson -Nov 08 Report.doc Pa9e_2 ti CHANNEL PROGRAMMING • Cablecast Programs 111 • Cablecast Hours 136 FACILITY USE • Studio Hours 28 • Editing Hours 30 • Mac G - 4 Usage Hours 40 • Portable Equipment Checkouts 2 COMMENTS In November staff completed the final show in the Diversity series. We are proud of these programs and hope the City is satisfied with the body of work. The facility ran two special programming events that generated quite a lot of positive feedback from viewers. Over the course of the Veteran's Day holiday we aired all of our "We Remember: World War II Veterans" programs and on Thanksgiving we aired the entire Diversity series. In December we will be taping a follow up of sorts to our "We Remember" programs. On the occasion of one of our guests 10151 birthday we will bring him back into the studio to be interviewed with another veteran we featured on the show. Next month we will also tape the Heights Calendar holiday show as well as the final Mayor's Report of the year. Monthly Service Level ~ Core Hour Period ~ry /~ ~+,.{{,, Period: 1111/2008 To 11/30/2008 ~QI11 \+Qa7l. Minnesota video -.~,<~ ...~,,..~<,,~.~,,,~,~ ~,..~. n~~tt,d.~ ~~,~~. .- _~~~....._~ ~-.,a.~..~~ Y..w,~,. Month NCO NCH HWSL TSL ASA %ATB 2008 - 11 186,370 176,658 148,965 84% 61 2.983% Q4 - 2008 186,370 176,658 148,965 84% 61 2.983% Video 186,370 176,658 148,965 84% 61 2.983% Note: Telephone Seiwice Level is an internal benchmark rather then an FCC service sfandard. It • gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number oC Calls Handled Within Service Levet by the CaII Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Friday, DeceniGer O5, 2008 Pnge I of I Monthly Service Level ~ 24 by 7 Period ^~y .{. Perto~l: 11/1/2008 To 1 113 0/20 0 8 ~omC°a`S\' Minnesota~u video.~~.. ~ ..~. _., ~9. n~p „_.,.,,..~,,a ~. w _ .~.m~ ...o ~~ ~,r ~. ~ .,W,,.. ~ . ~,~. Mouth NCO NCH HWSL TSL ASA %ATB 2008 -11 224,868 211,229 175,746 83% 72 4.155% Q4-2008 224,868 211,229 175,746 83% 72 4.155% Video 224,868 211,229 175,746 83% 72 4.155% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH; Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Wifhin Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls "/o ATB: Percent of time all trunks were busy Frtdny, December 0$ 2008 Page 1 of I COLUMBIA HEIGHTS Nov-os DETAILED OUTAGE REPORT Average Time # Subs Cause Minutes Amps Affected 1/2008 Columbia Heiqhts ~ Maintenance ~ 20 ~ 4 ~ 44 1212/2008) Shelley Hanson - ComcastMonthlyNovDec08.pdf Page' 1 Extreme 50/10 Debuts, Popular High-Speed Intemet Service Speeds Doubled o In April, Comcest launched the fastest residential Internet service in the nation right here in the Twin Cities Region with the introduction of up to 50 Mbps download and up to 5 Mbps upload'wideband'service. In late October, Comcast announced the launch of wideband in more markets, while also increasing the upload speed locally of our Extreme 50 service to up to 10 Mbps ^ and reducing its price. At the same time, upload speeds for our most popular Internet services were doubled at no additional cost, with Performance moving to up to 12 Mbps download, and Performance Plus ri now called Blastl o advandng to up to 16 Mbps download. Both services feature up to 2 Mbps uploads, which is double the previous speed for Performance. In addition, a new tier called Ultra, at up to 22 Mbps download and up to 5 Mbps upload, was introduced. Business Class customers are also benefiting from increased speeds. And with PowerBoost, customers enjoy even faster speeds to download and upload files such as videos, games, music, and photos. Comcast plans to continue to roll out wideband across its national footprint and expels to reach nearly 10 million homes and businesses in more than 10 major markets in the next several months. And it all started here. Free Comcast Holiday Concerts ^Comcast is again partnering with The Saint Paul Chamber Orchestra to present the following free community holiday concerts: December 16 at King of flings Lutheran Church in Woodbury; December 17 at Hopkins High School; December 20 at Ted Mann Concert Hall (spedal Armed Services performance); and December 21 at Metro State University, St. Paui (celebrating Hmong culture and arts). Comcast and the SPCO are pleased to offer these free concerts as our gift to the community. Contact Kelly Weber at Comcast at 651-493-5318 to reserve free tickets and for more information. EducationalGrant FundsCOmmunityFomm o On November 20, Comcaster Diana Hawkins presented a check for $5,000 to AchievelMinneapolis, alocal education foundation, to support its work on behalf of the Minneapolis Public Schools. Comcast and Hallmark Channel provided the grant as part of a new' back to school' pranotion. Achieve!Minneapo lis used the grant to hold a free 4orum for parents, teachers, and community members featuring renowned author and national expert on single sex public education, Dr. Leonard Sax. United Way Campaign Goals Exceeded oTwin Cities Region employees surpassed our 2008 campaign goals by achieving 63 percent partidpation and raising $101,000 to support the United Way and its mission to measurably impact the community's most pressing issues: basic needs, health and independence, and children and families. Comcast Has You Covered ^ All Ns connected to our cable service will continue to receive local broadcast signals after the February 17, 2009 Broadcast Digital TV Transition. Vsit Comcast.com/DN for more information. The Most HD ContentAnytime,Anywhere ^Comcast now has more than 1,000 HD viewing choices, delivering on a commitment made in January to signifcently increase HD programming by year end. Wth the best HD movies, top-rated HD N shows and the hottest HD music, we are delivering the future of HD television today. HD that you can watch on your schedule is just part of over 10,000 selections available each month with Comcast On Demand on Channel 1. Most selections are available at no eMra cost to Comcast Digital Cable customers. Comcast Newsmakers I7 Appearing with host Colleen Needles in December are: Mike Krance, Mirades of Mitch; Mary Steiner, Give Us Wngs; State Senator Terri Bonoff; State Representative-e led Jeff Hayden; State Representative-e led, Ryan Winkler; State Representative and Speaker of the House, Margaret Anderson Kelliher, and David Quigg, Wells Fargo VNnterSkate. Guests in November inducted: David Gaither, Institute for New Americans; Stan Hill, Twin Cities Gay Men's Chorus; Cheryl Kohout, Como Friends; Leslie Shank, St. Paul Chamber Orchestra; Madonna King, Children's Home Sodety and Family Services; and Carlos Mariani, Minnesota Minority Education Partnership. In addition to On Demand, Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Feet free to contactus at any time. We look forxard to staying in touch. Thankyou! Kathi Donnelly-Cohen ^ 952-607-4204; Emmett Coleman o 952-607-4225 i COLUMBIA HEIGHTS COMMUNITY TELEVISION DECEMBER 2008 PROGRAMS • Mayor's Report (12/9) - 0:29:30 • Public Safety Building Construction Update (Dec.) - 0:26:18 • Heights Calendar -1:16:14 • Louie Egey at 101- 0:41:27 • Sister City Holiday Tea @ Heights Bed and Breakfast - 0:24:03 • Southern Anoka County Food Shelf (SAGA) Holiday Report - 0:32:00 • Yahweh Messiah - 0:58:30 • The District Court Show - 0:30:00 • Land of Lakes Choir Holiday Show - 0:56:57 • Coon Rapids High School Orchestra Holiday Concert - 0:42:05 • Coon Rapids High School Holiday Concert -1:11:00 • Scotty J's Holidaze Specials (4 shows) @ 1:00:00 • Holiday Music - 1:38:50 • Finnish Variety Show Holiday Concerts (2 shows) @ 1:00:00 • Judgment Day - 1:00:00 • Green Cities Lead the Way - 0:29:30 • Know Your Courts (2 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting -1:28:58 • Country Music Jubilee (2 shows) @ 1:00:00 • Don King Blues Band (2 shows) @ 1:00:00 • Veterans in America (4 shows) @ 0:30:00 • Vic Tedesco - 1:51:00 • Magic Book Nook (4 shows) @ 0:30:00 • Yoga On the Go (4 shows) @ 0:30:00 • Finnish Talk & Variety Show (4 shows) @ 0:30:00 • Healing Center International (4 shows) @ 1:00:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 Army Newswatch (2 shows) @ 0:28:30 -- (1/9/2009) Shelley Hanson -Dec 08 Report doc Page 2!, • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 028:00 Programs Produced (internal) 7 Programs Produced (external) 84 CHANNEL PROGRAMMING • Cablecast Programs 142 • Cablecast Hours 1G6 FACILITY USE • Studio Hours 16 • Editing/Dubbing Hours 44 • Mac G - 4 Usage Hours 32 • Portable Equipment Checkouts 3 COMMENTS What a busy month! The facility was busy shooting programs and dubbing outside holiday programming for playback. Once again, many thanks to CTN Coon Rapids for copies of their beautifully produced holiday concerts and to NWCT for copies of their access users' holiday music productions. Special thanks also to access producer Scott Jameson who gave us several wonderful holiday programs. Also along the lines of holiday programming staff taped a Sister City Holiday tea at the lovely new Columbia Heights Bed and Breakfast as well as an interview with an assistant director from the SACA food shelf. He detailed the needs of the food shelf at the holidays and beyond. Another notable show was Louie Egey at 101... a celebration of two of the City's treasw•ed residents and World War II veterans. ~ (1/14/2009) Shelley Hanson - ComcastMonthlyJan09Complete _u_ pdf Page 1 1 Students Stave the Gift of fgsic ^ Comcast and VH1 Save The Music Foundation celebrated the presentation of $90,000 worth of new musical instruments to the Minneapolis Public Schools by holding a demonstration lesson and check presentation for public offidals and the media at Nellie Stone Johnson Community School on December 9. Attending were representatives from the offices of the Minneapolis Mayor and Minneapolis Public Schools Superintendent, as well as Minneapolis City Counll Members Diane Hofstede and Don Samuels. Both Coundl Members took up violins (forthe first time) alongside their elementary school student mentors for a delightful music lesson and photo opportunity. "Comcast is pleased to support music education in the Minneapolis Public Schools and to continue our ongoing partnership with VH1 Save The Music Foundation in those efforts," said Bill Wright, Comcast Twin Cities Region senior vice president. "We're proud to join with leachers, parents and staff who work hard every day to assure that all students receive the best possible education, and chat music plays a vital role in that mission." Since 2005, Comcast and VH1 Save The Music Foundation have provided $190,000 worth of new musical instruments to help restore music programs in three Minneapolis Public Schools. The gift is part of 3 million dollars in contributions the Foundation is making this year to restore instrumental music programs nationwide Keystone Recogritim ^Comcast was again recognized for outstanding community giving asa Minnesota Keystone Program partidpant at a luncheon hosted by the Minneapolis Regional Chamber of Commerce on December 4. Minnesota businesses are eligible forthe Keystone honor when they contribute at least 2 percent of pre-tax earnings to community needs. t~ighbodnad Hou;e Food and Tvy Cd ledion ^ Comcest employees collected food shelf items and toys to benefit those served by Neighborhood House. Hundreds of toys and food items were collected, making the holidays brighter for many Twin Cities families. Neighborhood House, founded in 1897 on Saint Paul's historic West Side, has a long history of helping immigrants and low-income individuals integrate into solely, conned with community, and achieve a better quality of life. T-Wdves Partmrship Berefits Salvatlm /r„y ^ Comcest partnered with Minnesota Timberwolves rookie Kevin Love to tolled coats from Twin Cifies residents to help families served by the Salvation Army. Comcast promoted the program with a public service announcement and celleded coats at our payment centers. Community members and Comcast customers who dropped off coats received a pair of free tickets to the December 17 Cleveland Cavaliers basketball game. Employees joined Kevin Love as he personally delivered coats to the Salvation Army's Harbor Light Fadlity in downtown Minneapolis. Gane Mailability a Wi~txr o We were pleased to be able to arrange to provide the Gopher's December 31 Bowl Game to all Digital Package astomers through spedal arrangement with the NFL Network. Cawast tLwsmkers OAppearing with host Colleen Needles in January are: U.S. Representative-e led Erik PaUsen ;Minnesota Stale Representative-e led Keith Dorey ;Professor Larry Jacobs ,Hubert H. Humphrey Institute of Public Affairs; Rebecca Sdafz ,The Works; Lilke Bucklin ,Overnight Web Design Challenge; Sl~rnan Pattersm with E.J. Henderson , E.J. Henderson Youth Foundation; Jam Sairergia ,HIRED; Jdn Mrger ,City of Lakes Loppet; and hxette Harley ,Goodwill Easter Seals. In addition to On Demand, Newsmakers interviews may be seen throughout the day at :24 and :54 past the hour on CNN Headline News. Conrast Has You Covered ^ It's worth repeating: all TV sets connected to our cable service will continue to receive local broadcast signals after the February 17, 2009 Brwdrast Digital TV Trarsition .Please note that Universal Customers are NOT receiving broadcast channels and therefore need to get DTV converters at local retail locations. Please contact us at the phone numbers below or visit Comcest.com/DTV for more information. COLUMBIA HEIGHTS Dec-os DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected 1211/2008 Columbia Hei hts Active 36 node 217 12/1/2008 Columbia Hei hts Active 110 node 217 12/5/2008 Columbia Hei hts Maintenance 35 2 20 12/14/2008 Columbia Hei hts Connectors 231 1 11 12/15/2008 Columbia Hei hts Connectors 841 1 11 12/15/2008 Columbia Hei hts Connectors 739 3 33 12/16/2008 Columbia Hei hts Connectors 54 1 9 12/16/2008 Columbia Hei hts Connectors 300 2 22 Monthly Service Level ~ 24 by 7Period Period: 10/1/2008 To 12131/2008 Minnesota video Montle NCO NCH HWSL TSL ASA %ATB 2008 - 10 238,341 224,069 184,088 82% 62 4.253% 2008 - 11 224,868 211,229 175,746 83% 72 4.155% 2008 - 12 256,664 226,327 179,620 79% 158 6.002% Q4 - 2008 719,873 661,625 539,454 82% 98 4.803% Video 719,873 661,625 539,454 82% 98 4.803% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 secmids or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Sewice Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Werlnesrlay, Jnnunry 07, 2009 Pnge i °.~i Monthly Service Level ~ Core Hour Period Pertort: 10/1/2008 To 12/31/2008 Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2008 - 10 197,124 187,204 155,744 83% 51 2.596% 2008 - 11 186,370 176,658 148,965 84% 61 2.983% 2008-12 210,501 189,984 154,376 81% 132 7.130% Q4-2008 593,995 553,846 459,085 83% 82 4.236% Video 593,995 553,846 459,085 83% 82' 4.236% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Nmnber of Calls Handled by the Call Center HWSL: Number of Calls Hmrdled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Werlnesrtny, Jnrurnry 07, 2009 Pnge 7 of I Monthly Service Level ~ 24 by 7Period ~omeast. Periad:• 12/1/2008 To 12/31/2008 .~..,~.~ ~...~ ~n,,~,~,-,meww..~....~,,,n.,~..md...<~,~~_-- ,..~~,.~..,.._.. Minnesota Video Montle NCO NCH HWSL TSL ASA %ATB 2008 - 12 256,664 226,327 179,620 79% 158 6.002% Q4 - 2008 256,664 226,327 179,620 79% 158 6.002% Video 256,664 226,327 179,620 79% 158 6.002% .. , ., . ~ :.. -. _ ~ . ~ _ ..,,, ~ - . -, .., r Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy TYednesrtny, Jnnrenry 07, 2009 Pnge 1 of I Monthly Service Level ~ Core Hour Period ~amcast. Period: 1211/2008 To 12/31/2008 Minnesota video ~~w~x.~„~~~*~ .•,_a ~,.w~~ Month NCO NCH HWSL TSL ASA %ATB 2008 - 12 210,501 189,984 154,376 81 % 132 7.130% Q4 - 2008 210,501 189,984 154,376 81 % 132 7.130% Video 210,501 189,984 154,376 81% 132 7.130% Note: Telephm~eService Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 secm~ds or less. NCO: Number of Calls Offered to the Call Center NCH: Nmnber of Calls Handled by the CaII Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Specd of Answer for all calls ATB: Percent of time all trunks were busy Wer/aesrlny, Jminnry 07, 2009 Page 1 of I