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HomeMy WebLinkAboutContract 2080-~, , ~, _ ~ ~,, ~. 6~...:. ''~~ ~ BUSfNE$S:T~C/l)•dflfAttYSO[UT(ONS ~iU80 . ~-V`} ~ - , v~o ® ~ ~ Primar Network Engineer Standard Rates - Prepaid Rates Network Technician $130.00 $115.00 Network Engineer $142.0 $127.00 Senior Network Engineer $155.00 $140.00 Architect $175. $150.00 _ Securi ~ Assessment $175.00 $150.00 Pro'ect Mana er $110.00 $100.00 Printer TechyIn-house Tech ~ $105.00 $ 95.00 Prices «re subject to ck«nge uhoi~ 30 rlnys leolice. 'T'otal Initial Prepaid Dollars - ~~?~~~',' Primary Network Engineer Requested Rate for Primary Network Eng. - $ ~ lJrJr Secondary I~letworlt Engineer Requested •~ /~5 ~ ~ J 4-~ ~''~-jam ~ R~ en/ewal Options (please check one): r/ Whc7t the cunentpt,;paid balance is less than 5500, I wish to automatically Ue invoiced for $. ~ a ~~ O ^ "` I'ay[neut roust be received within 5 business clays of invoice date in maintain prepaid rate. ~ 1p~ ~ ~~~G~-' ~``~ /1eeoV f~' ~~.~ C1c t'ce-mss - i3u~P ~ Bill tts on a time attd materials basis at the standvd rates. C~l:~~~~~~iw~~9-1 ~ /~Q ~ ~~u j Payment. Method: ~'~ Company Check Do you require a PO? Yes o No 6~ _iz~s - Credit Card Attach signed credit card attthozization form Do you want to schedule recurring visits? Yes No If yes, what frequency would you like to schedule? (circle one) Daily Semi-weekly Weekly Senti-nrontltly Morttlily If yes, how many estimalecl houts,per tirisii should we schedule? A Set•vicc Coordinator will cotuact you to coordinate sehedulittg Do you want to schedule Proactive Services? Yes No V if yes, your Network Engineer will meet with you on their next visit to complete a Proactive Services Agreement The uuclersligned hereby agrees to purchase the services speeifiecl above and acknowledges they have received the SolLrekk Service Policies printed on the reverse side of this agreement and agree to the-terms and conditions that apply to all services performed by Solbrekk, Inc. Also sign reverse side of this agreement. h ' ~~ Company: ~~'~~{ 6~ 1.c/1~CtJ~1wX,~(ti- ~~~ tl,~,," Name (please print your nantej: t-4~ ~~'~ ~ ~ Title: ~ ~ ~ Yet G ~ 2 ~ 5ipttatnre; Date: (/ Version 20061002 Solbt•eld< Account: Executive or Agent ~ s'` '1000 Boone Ave N, Ste 650, Golden Valley, MN 55427 763-475-9111 763-404-3960 -Fax 0~(3~/aS t' `~,:. _, - ~ ~ . `;~us,*,vEas; iECrlNtiacoQV socurral~s r ~®~~~-e{'E,~ ~~i~~ d~mlf~~~~ These terms and conditions apply to all services perfarlned by SOLBREKK. 1, Solbrekk, htc. shall cespotul to service requests in au expedient manner during regular huxinc-ss hrntrs (Monday-Friday). help Desk and on-site service available front Sam-spin, Central 'Time. 2. 5albrekk, htc. telvphane support and iu-house/depot appaintntents are billable in ineremenis of I5 urinates per call. 3. Solbrekk, ltte, on-site appointtncnts have a 1-horn' mittimnnt charge. Remote network support has a 36 mimtte mininntm charge. 4, Weeknights from S:OOpm - 3:OOmn and Saturday coverage is billable at a rate that is t.5 times the standard rate. Fvr Sunday or Holiday coverage the rate is 2 times the standard hourly rate, There is a minimum of 2 hours billable far all after hour's s,;rvice, 5. There is a X50.00 in-house service diagnostic fee. If rho customer deckles to have the repair perfornted, the diagttos8c fee will be waive<t and the one-hour minimwn will be charged. 6. Solbrekk, Inc. provides after horns emergeucy pager service. There is a SSO pager fee to use this service. 7. T9te emergency rate is X225 per hour with a mi»imum 2-hour charge for weekdays from S:OOatn - S:OOpnt. 8. SOT I3RI?KIC invoices on a portal to customer basis. This means that the customer is billed Ifout the time the ertgitteet haves SOLBREI{K until the call is cotnplcte, with a t-hour minimum charge. If the customer's site is aver fifty (SO} miles our-way from Mitmeapolis, t}te customer tvill be charged portal to portal. 9. Payment Tamta. Prepstd Service agreement invoices must be paid widtiu s bu.~iness days of invoice date to maintain prepaid rate. A ntantitly statement listing all activity fvr the nrvndt will be issued to you. Svlln•ekk reserves llre right to increase your noes W standard rates if ytntr account is not iu good standing. Tune atul Material service charges shall be invaicod promptly after completion of the service, Invoice shall be due and payable tvitltin ftFtcett (15) days after date of invoice. 1G. Best Efforts. Solbrekk, hie. agrees to use its best efforts tv resolve a Customer's problem. Bue to the nahtre of cornEtttfcr software and hardware we camiat guarantee problem res<rlution. Customer agrees to remit payment regardless of whether the problem is resolved or not, l 1. Liability. In na ovent will Solbrekk, Irte. be liable for direct, inclitcct, special, incidental, or conacgnential damages arising out ofthe use or inability to use the technical support or software provided, even if advised of the possibility of such damages. In patticutar, Solbrekk, Inc. shall have rto Liability far any data stated ar processed, including the casts of recovering such data. 1Vor shall Svtbrekk, Inc. have any liability for any downtime experienced due la flte loss of auy stcn•ed yr processed data, nor the availaln'!ity f'cr use of any software ar computer systems. 22. Serntccs arc performed rnt a flute sect material basis. Verbal or written estimatts for services are to binding, but are to be used as general gniclelittea, If Ore Cttstvmet' is not satisfied at any paint with services bentg performed, the Customer has the right to ask Solbrekk, Inc, stafi'to lernrir><1te the work btting done al any time. Tire Customer will be charged for only the amount of tune spent np to that paint. 13. Interest on past due accotnus wilt ba bided at 1.5% per month. Customer agrees to pay reasonable catIectian agency fees and attorney fees incurred by Solbrekk, Iitc. should they be necessary to collect a past dnc invoice, 14. If the Customer hires an etnplaycc of Solbrekk, Inc. tfte Customer shall be bound to ttte terms of the v'tttployeo's customer retention agreement, If the Customer hires a Nehvork Engineer employed by Solbrekk, Inc. ilte Gttstomer or the Network Engineer will be respmtsible for paying a customer reteutiott fee to Solbrekk equal to 25% of @tc previous 12 months gross profit far amounts billed to the Customer. I5. No Modifications. No Solbrekk, Inc, agent or entlt}oyee is authorized to make arty modification rn• additions to this agreement, whether oral yr written, expressed or implied. 16, 't'erm of Agreemem, "Phis Service Agreement will remain valid until the monies in fire nccottntbeconie deplettd, or 1 yens from the date of rho agreement, at which time arty remaining monies in the account tivill be forfeited. 17. I}isc;laimcr of W arranty and Limitatirnt of Remedies. 7'Ite exptrss warranties set fardt hvrein are in lieu of all attter warranties, express yr implied, includingwithouttimitation, any warranties oI'mcrchatttabitity or fitness for a particular purpose, and all such other warranties are hereby disclaimed attd excludedby, SOLBRf?IfK strati twlbe liable for auy loss yr d<nttage camsetl by any delay itt providing ar furnisittug service, products or outer perfonttance. Customer's sale and exelusivo rentedy for auy liability of 3OLBItEKK, whether for breach of any warranty made herctin, negligence or athernon-perfotntance, shall be limited to repair or replacement ofparts found i>y SOLBREICIi to tre defective nt material or warkntauship of r+e-performance of defective ~rvice, Such defect occurring within a period of thirty (30}calendar clays fi'om the date of installation by SOLBRI~ICIC. 5nclt repau• or replacement shall be at tta charge to customer except for txavel and labor charges to remove the defectve part attd instal] any replacement part. i-Iowever, there shall be no tabor charge to correct the same egttipntent failure if SOLBREKK is notified of the failure within seven (7) calendar days from dte date the maintentutce service was initially provided. lit no event shall SOLt3REI~TC's liability of any kind include any specrd, incidettal or causequential damages, even if SOLBRf+ICIC shall have knowledge of the passibility of such potential lass or damage. 18. Jurisdiction, Tltis agreement shall be governed by the Laws of flte State of Ivlinnevota both as to intcrprctation and porfortuaucc. 19. Entire agreeutettt. 'This agreement covers aI1 servic:ts perfornttd by Solbrekk, Inc. fvr the custanra from this point forward. The Customer acknowledges that she/he has read thie agreement uttdetstaniis it and agrees to be bound by its teens atxl conditions and furtlter agree that it 's the complete and exclusive statement of rite agreement between Btc pwtics, 'Customer agrees to the above terms ttud coudltians Customer Siguatnre -~ 1000 Doane Ave N, Ste 656, Golden Vafley, MN 55427 763-475-9111 763-404-3580 -Fax