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may 15, 2008
CITY OF COLUMBIA HEIGHTS 590 40th Avenue N,E„ Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Wehsite nt: www.ci.cnlunrbin-heights.nm,ua MEETING OP THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, MAY 15, 2008 CITY IIALL CONFERENCE ROOM Please contact Shelley at 706-3678 if you are unable to attend. AGENllA: 1. Call to Order 2. Roll Call 3. Approval of the Mimttes of the Meeting of January i 7, 2008. 4. Old Busiuess a. Channel Check b. Correspondence Log and Company Follow Up on Complahtts- a Stahts of Franchise Renewal d. Other Old Business 5. New Busiuess a. Receipt of 4f1' Quarter-2007 and 1st Qh•-2008 Franchise Fees h. Notice of March 21, 2008 re: Programming Changes c. Notice of Extreme High Speed Internet service d. Notice of Price Adjustment Effective Tune 1, 2008 e. Addition of IID Programming effective May 30, 2008 f. Annual Report g. Other New Business 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access-Dau Swee, Library Access-Bob Buboltz; Government Access--Ken IIenke; Public Access-- Reuben Ruen b. Report of Comcast- Jan-Apri12008 Reports --Call Center Statistics --Outage Report --Programs Produced --Monthly News c. Attorney's Report d. Other Reports 7. Adjournment A liachmentc The Ci[y of Colnmbiq Hcighfs does not discriminate on the basis of disability in the fldmission m' access tq or trefltmcnt m• employment in, its services, programs, or activifies. Upon regnest, accommodanm+ will be provided to allow individuals with disabilities to pm•ticipafe in all City of Columbia Heights' services, programs, find ac6vitics, Auxiliary aids fm• handicapped persons m•e avnilahic upon request when [he request is made at least 9G hours in advance. Ylcase call the Deputy City Clerk si 7U6-36r 1, to make an•angements. (laD 70G-3692 fur deaf m• hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY IN EMPLOYMENT OR TIi[ PROVISION OF SERVICES EDUAL. OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM TI-IURSDAY, JANUARY 17, 2008 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Members Present: Dennis Stroik, Robert Peltier, Ken Henke, Reuben Ruen, Dan Swee, Brad Peterson, and Bob Buboltz Council Representative: Bruce Nawrocki City Representative: Linda Magee Legal CounseL• Steve Guzzetta Comcast Representative: Arlen Mattern Linda was appointed Secretary Pro-Tem for this meeting. APPROVAL OF MINUTES Motion by Henke, seconded by Peltier, to approve the minutes of September 20, 2007. All ayes. Motion Passed. OLD BUSINESS A. Channel Check Dennis conducted the channel check. No problems were found. B. Correspondence Log and Follow Up on Complaints Staff had not received any new complaints. However, Dan Swee reported that he recently had a very bad customer service experience. He had broadband, Universal and phone service through Comcast. He had scheduled an appointment for service that Comcast had to reschedule. His bill indicated erroneous charges from what he had requested and what actually occur7•ed. Due to his fiustration in hying to get the charges corrected, he decided to cancel broadband. His bill has still not been resolved. Arlen stated he will provide Dan with an itemization of his billings and of the charges and credits to ensure it is correct. C. Status of Franchise Renewal Linda spoke to Kathi Donnelly Cohen and relayed that Kathi indicated that Comcast would be submitting a renewal proposal to the City in the near future. Linda indicated that she has received the final needs assessment conducted by Elert and Associates. This information will be used when negotiating the franchise renewal with Comcast. D. Other Old Business Arlen provided a list of the service center locations that was requested at the last meeting. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 17, 2008 PAGE 2 NIiW BUSIN>SS A. Receipt of 3rd Quarter Franchise Fees A copy of the Franchise Fees for 3`d Quarter was enclosed in flee agenda packets. B. Notice of Video Service Changes and Price Adjustments Comcast sent a notice to the City in November regarding service changes and price adjustments that would become effective January 2008. Details of the changes, along with a copy of the notification that went to subscribers were included in the packets. Linda indicated that Comcast did not increase their basic rates January 2008. Stroik questioned the franchise fees paid on home shopping revenue and advertising sales. Why do subscribers have to pay this? Guzzetta explained that the FCC ruled that the cable industry can do this and that they have done so for several years. C. Notice of Public Hearing re: Cable Rates A copy of the Council Letter calling for a Public Hearing regarding Cable Rates calculated in Comcast's March, 2007 rate filing was included in the agenda packets for the commissioner's review. Staff will be requesting the Council set a Public Hearing for Monday, February 25, 2008, as the City is a certified rate regulation authority. D. Rate Filing of March 2007 for Basic Programming and Equipment and Installation Rates Guzzetta presented options fiom which the City may, at this point, select in addressing Comcast's rate filings: 1. Do nothing-the City would remain certified to regulate rates and could review and act on future rate filings from Comcast, or Z. Issue cafe orders preserving the City's right to the extent possible. The City would retain the right to look at underlying data, calculations, and assumptions in the context of a future rate filing. Rate Orders regarding the maximum permitted basic programming service rates as set forth in PCC Form 1240 (Resolution 2008-01), and the maximum permitted equipment and installation rates as set forth in FCC Form 1205 (Resolution 2008-02) were included in the packets for the commission's review. Motion by Buboltz, seconded by Peterson, that the Commission recommend the City Council adapt Resokrtion 2008-01 and 2008-02. All ayes. MOTION PASSED. E. Notice re: Progranuning Changes A notice was received November 15, 2007 regarding the addition of more HD programming. F. Boards and Commission Recognition Dinner Linda informed members the dirmer will be held April 16, 2008 at Murzyn Hall. Invitations will be sent at a later time. A picture of the group was taken that will be displayed at the event. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 17, 2008 PAGE 3 G. Other New Business Ruen asked how long it had been since the commission changed from the Cable Commission to the Telecommunications Commission. Members krrew it had been several years. Ruen said he asked the question because he is aware that a new wireless system is being used between City Hall and the new Liquor Stores, and he was surprised that the commission wasn't involved in the process. Linda indicated that the Telecommunications Commission is primarily an advisory board for cable related matters, and can be called upon on other telecommunication issues as necessary. She said she would remind management staff of the commission's availability and willingness to serve in an advisory capacity on other telecommunication issues. REPORTS A. Report of Commissioners Education-Nothing to report Library- Nothing to report Public-Nothing to report Government-Nothing to report B. Report of Comcast- The reports were included in the agenda packets for the conunissioners to review. Linda stated that three items were distributed at the rneeting because they were received after the packets were sent out. C. Report of Cable Attorney Guzzetta commented on two things-FCC Orders and State Legislation. FCC Orders were released since ow• last meeting and became effective December 24, 2007. Good news is the tirne clock for acting on franchises does not apply to incumbent operators, nor do lirnitations on build-outs apply to incumbents. Also settlement agreements cannot be pre-empted. Local customer service authority is not pre-empted, but must be limited to cable related issues. Government accounting principle standards do not apply to franchise fee calculations. The bad news is, it is possible that costs of certain projects unrelated to cable can be offset by fianchise fees (ex. I-Net, free and discounted service, etc). Both orders have been challenged in court. State Legislation-Rep. Sheldon Johnson, St. Paul, has decided to take the cable franchising issue on and move some legislation on statewide franchising. He thinks Chapter 238 is outdated and needs revisions in order to promote broadband deployment and competition. Meetings have been held on payment of franchise fees and gross revenues, PEG issues, and build out requirements. The Cable Industry and cities feel Chapter 238 is technology neutral and fine as drafted. D. Report of the Assistant to the City Manager Nothing further to report. Motion by Henke, seconded by Buboltz, to adjourn the meeting at 8:04 pm, All ayes. Respectfully submitted, Linda Magee Secretary Pro-Tem \~rV111Ct./St. COMCASTPINANClALAGENCYCORPORATION REMITTANCE ADVICE ~~ A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rtl. Ste. 44006 (CIO. 229705218 Southfield, MI 48034 Dale : 25-JAN-OS Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NETAMOUN7 608.1629 10-JAN-08 2-SM/MINNTK 4th Quarter 2007 Fr 0.00 39,454.75 TOTAL ~comcclst. s BANK.,, ONE. CONGEST FINANCIAL AGENCY CORPORATION A Comcast Cabla Communications Grcup Company MitlWesf Division Oaica Bank One, NA zwn Telaggrevh Rtl. sta. aaooe Columbus AH Saulhfieltl; MI 48839 , t'~f>' Thirty-Nine Thousand Four Hundred Fifty-Four Dollars And 75 Cents" ~'tl COLUMBIA HEIGHTS CITY OF MN Order 590 40TH AVE NE oe COLUMBIA HEIGHTS, MN 55421-3878 United States II'2297052i81t' ~:044ii5443t: 0.00 ~ 39,454.75 e Mp, 229705218 5fi-1544 1447 67552834& Date 25-JAN-08 ~Voitl Aflar 180 Days $ *****39,454.75 Authorized Signature / / ..,J/ 675528343tt^ /"t/+~y~+~/•.~yt++, COMCASTPINANCIALAGENCYCORPORATION REMITTANCE ADVICE 4+rtJ1' 1 ~.+\.A.3 1. A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 I~Jp, 229730478 Southfield, MI 48034 Date : 15-APR-OS Vondor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE N0. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1742 OS-APR-08 2-SM/MINNTK Columbia Heights 1s i 0.00 40,709.44 _.. _.. TOTAL ~C01'Y1CgSt COrACAST FINANCIAL AGENCY CORPORATION BANK.~`ONE. A Comcast Cebla Cammuplcalione Group Company Miawosl Croismn orrice Brink One, NA zey'n=reie9~aph atl.'sla. aaooo-. Columbus, OH~ Soulhfleld;MIs4803q~- I'n3' Forty Thousand Seven Hundred Nine Dollars And 44 Cenfs*******"**** Tn COLUMBIA HEIGHTS CITY OF MN Tf~ 590 40TH AVE NE Ofder COLUMBIA HEIGHTS, MN 55421-3878 United States 0.00 I 40,709.44 O [\JO, 229730478 56-1544 / 441 675528343 Datc 15-APR-08 Voltl Allef 180 Days `*`*"40,709.44 Authorized Signature /~ l ~~'~ ./~~..VV 11'22973047811' r:044~i54431: 67552834311' Comcastm Cancasl Cable 9705 Oala Park Mimelmka, MN 55343 March 21, 2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda Comcast is pleased to announcethe April 23, 2008 launch ofAMC HD on Digital Starterchannel222. Some HD channelsand On Demandshort-cut channels will be moved. Cinemax HD will move to channel 217, Showtime HD to 218, Starz HC to 219, HD Premium On Demand to 123, HD Music OnDemand to 124, and Free HD On Demand to 126. The Sportsman Channelwill preview beginning April 10, 2008, on the Sports Entertainment Package on channel278. This channelwill be launched on April 23, 2008. In addition, Comcast will replace Canal52 with Mun2 on channe1607 on the Digital Latino Package beginning Aprd 23, 2008. Please note thatAZN is ceasing operalionson Aprll9, 2008.Itis located on channel 186. If you have any questions or concerns, please contact me at (952) 607-4204 A notice will be published in the Pioneer Press and Star Tribune. Sincerely, Kathi Donnelly-Cohen t/ Director of Government Affairs ~omcastm Cancan CaWa 9705 Dala Park Mime(mka, MN 55343 April 3, 2008 Ms. Linda Magee Assisfantto-the-Cily-Manager -- -- -- Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 bear Linda We are pleased to announce that Comcast is launchin g a new extreme high-speed Internet service in the Twin Cities region. Effective today, Comcast is offering residents and businesses one of the fastest broadband services available in the U. S. today: 50 Mbps downloads and b Mbps uploads. In addition, Comcast is increasing the upload speeds for existing Comcast High~Speed Internet customers in the Twin Cities region at no additional cost. The new 50/5 speed tier option is a demonstration of Comgst's frst deployment of DOCSIS 3.0 (Data Over Cabe Service Interface Spedfcations) technology, which sets a new standard for delivering high-speed Internet service aa'oss fiber-optic cable networks. Compst expels to deliver even faster speeds of up to 100 Mbps to its customers over the next two years with the capability of delivering higher speeds of 160 Mbps or more in the future. As Minnesota's leading broadband provider, we believe this announcement provides for an expfing new option for high-speed Internet atstomers. This is nothing less than a groundbreaking moment for the future of this region and emphasizes Comcast's wmmitment to help keep the Twin Cities and Minnesota on the cutting edge of new technology. We will be planning a series of product demonstrations over the next several weeks and look forward to the potential of hosting you and your colleagues al such an event. We have also endosed additional information about this important announcement for your review. In the meantime, if you have any questions, please contact me at (952) 607- 4204. Sincerely, Kathi Donnelly-Cohen Director of Government Affairs Attachments PRESS RELEASE Comcast comeast® One Comcast Center Philadelphia, PA 19103 wmnv.comcasLcom Comcast Unleashes New 50f5 Mbps Extreme High-Speed Internet Service Using_DOCSIS_3.0_Technology in the Twin Cities _ __ Minneapolis and St. Paul Markets First to Showcase Power of Wideband and Unveil a New Generation of Speed Enhancements for Consumers MINNEAPOLIS I ST. PAUL, MN -April 3, 2008 -Comcast, the nation's leading provider of entertainment, information and communications products and services, today unveiled a new extreme high-speed Internet service in its first DOCSIS 3.0, or wdeband, market in the Twin Cities region. For the first time, Comcast is offering residents and businesses one of the Fastest broadband services available in the U.S. today: up to 50 Megabits per second (Mbps) downloads and up to 5 Mbps uploads. The new speed tier option is a demonstration of Comcast's first deployment of DOCSIS 3.0 (Data Over Cable Service Interface Spedfcations) technology, which sets a new standard for delivering high-speed Internet service across fber-optic cable networks. Comcast expects to deliver even faster speeds of up l0 100 Mbps to its customers over the next two years with the capability of deliverin g higher speeds of 160 Mbps or more in the future. "This announcement marks the beginning of the evolution from broadband to wdeband," said Mitch Bowling, Senior Uce President and General Manager of Comcast High- speed Internet, Comcast Cable. "Wideband is the future and it's miming fast. We believe wdeband will usher-in a new era of speed and Internet innovation for todays digital censumers," Comcast is rolling out these extreme speeds in the Twin Cities region beginning today. V~hth download speeds of up to 50 Mbps and upload speeds of up to 5 Mbps, customers will be able to download movies, music and television shows, as well as upload digital photographs faster than ever. For example, Comcast customers using the 50 Mbps service could download a 4 GB HD movie in about 10 minutes. To download the same fle on Cnvest's 1.5 Mbps DSL service would lake more than 6 hours. The new 50 Mbps / 5 Mbps speed tier will be offered at $149.95 per month for residential customers. Comcast Business Class customers can also take advantage of the new 50/5 speed tier for $199.95 per month, which indudes business dass features and support. "As Minnesota's loading broadband provider, we're thrilled to be offering this exdting new option for high-speed Internet customers," said Bill Wright, Uce President, Comcast Twin Cities Region. "This is nothing less than a watershed moment for the future of this region. Today's announcement emphasizes our commitment to help keep the Twin Cities and Minnesota on the cutting edge of new technology." -MORE- More Speed -Same Price Coupled with the new eMreme speed tier offering, Comcast High-Speed Internet residential customers in the Twin Cities region will also enjoy ina'eased upload speeds on their existing services for no additional cost. Comcast will nearly triple the upload speed of its 6 Mbps / 384 Kbps Performance tier to 6 Mbps 11 Mbps and more than double the upload speed of its 8 Mbps / 768 Kbps Performance Plus tier to 8 Mbps / 2 Mbps. In addition, with Comcast's PowerBoostT"" technology, customers are able to enjoy. even_fasterapeeds of up to 12 Mbps downloads and 2 Mbps uploads on the Performance tier and 16 Mbps downloads on the Performance Plus tier for fles like videos, games, music and digital photographs. More Speed for Business Twin Cities region Comcast Business Class customers will also experience faster Internet access. For example, speeds for Comcast Business Class Enhanced tier customers have been doubled from 8 Mbps / 1 Mbps to 16 Mbps download / 2 Mbps upload. Faster speeds mean more power and a distinct competitive advantage for small-to-medium sized businesses. These announcements propel the Twin Cities region into one of the most advanced high-speed Internet communities in the nation and showcase the power of Comcast's advanced digital, high-capadty fber-optic network. Comcast has invested hundreds of millions of dollars in the Twin Cities to create an advanced fber-optic network that is Flexible, scalable and ready to expand into the future. The result is an unmatched consumer and business experience that will continue to converge video, high-speed Internet and digital phone services with future applications like Universal Caller ID to the TV and PC, viewable voice mail and the ability to program DVRs remotely. About Comcast Comcast Corporation (Nasdaq: CMCSA, CMCSK) (http:/Nwwd.comcasicom) is the nation's leading provider of entertainment ,information and communications products and services. 1Mth 24.1 million cable customers, 13.2 million higlrspe ed Internet customers, and 4.6 million voice customers, Comcast is principally involved in the development, management and operetion of broadband cable systems and in the delivery of prog ramming content. Comcasl's content networks and investments include EI Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, PBS KIDS Sproul, TV Ere, ten Comcast SportsNet networks and Comcast Intemclive Media, which develops and operates Comcast's Internet busir:ess. Comcast also has a majority ownership in Comcast-Spectator, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelph is 76ers NBA basketball team and two large multipuryose arenas in Philadelphia. Comcast serves mare than 554,000 customers in 111 communities throughout the Twin Cities, Greater Minnesota and Western Nhsconsin. Comcast, whose local headquarters offces are located in St. Paul, employs more than 1,900 local residents. For more information about Comcast's products and services in the Twin Cities, please call 651.222J333, or visit the company's Web site atwww.comcastcom. #fl# Media Contact: Mary Beth Schubert marybeth_schuber t@cabte.comcest. tom (651)222-3333 Co~,,r,«ast® Comcast 5015 Mbps Extreme Highspeed Internet Service m I Question and Answer Ba - grynd On April 3, 2008, the Twin Cities Region will be Comgst's frsl DOCSIS 3.0 market to launch a new extreme high-speed Internet service for residential and business customers featuring up to50 Mtips dow nloadantlup toy Mbpsuploatlspeeds:-Comcast will-beiaunching--- this new extreme speed tier to approximately 1.1 million homes in the Twin Cities. In addition, Comcast is increasing upload speeds for its residential Performanceand Performance Plus High-Speed Inlernetservice tiersfor no additional charge. DuestionandAnswer Q: Whowlllhaveaccesstothisnew50/Sextremespeedt(er7 A: Comgst's 50/5 high-speed Internetservice is available to 1.1 million homes and thousands of small-to-medum size businesses that reside with Comcast's Twin Cities region footprint. O: Whatarethebenefitsofthisnew50l5extremespeedservice7 A: Wth download speeds of up to 50 Mbpsand upload speeds of up l0 5 Mbps, customers will be able to download movies, music and television shows, as well as upload digital photographsfasterthanever. For example, Comcast customers using the 50 Mbps service could download a 4 GB HD movie in about 10 minutes. To download the same f le on Qwest's 1.5 Mbps DSLwould take more than sx hours. Q: How muchdoesthisnewtierofhigh-speedntemetservicecost7 A: Tbepriceforresidentialcustomersis$149.95/mwth. Businessdasscustomerswillpay $199.95/month which indudes additional featuressuch as Microsoft Communications Services and business-dass support. Q: WhywastheTwinCitlesComcastsystemchosentobethefirstmarkettolaunch this new tierof serviceT A: The Comcast Twin Cities market has led the way on numerous new service initiatives and has shown enthusiastic response to theseltindsofprodudsandservices. As Minnesota's leading broadband provider,COmcast iscommitted to help keepthe Twin Cifies and Minnesota on the cutting edge of new tecrnology. Q: Whatdoesthisnew 50/5 speedtierhaveto dowith DOCSIS3.07 A: The Twin Cities is Comcast's first market to depby DOCSIS 3.0 technology and is a dear demonstration of how Comcast is evolving from broadband to wideband, a whole new generation of high-speedlnternet technology. !i'salsojustthebeginningofevenfaster speeds to come. Q: Is the50/5speedtiertheonlyoptionyouare goingto offerwlth DOCSIS3.07 A: No. This is the frst market and speed we will offer with wideband. We'll continue to evaluate ourservice offeringsbased on consumerdemand forfaslerspeeds. We wilt be able to deliver even faster speeds of up to 100 Mbps to our customersover the next two years and we wilt have the capability of detiverrng even higher speeds of 160 Mbps or more in the future. Q: Cancustomersusetheirexistingequipment? A: Currentlya 50/5-capable modem must be supplied from Comcast. In the future,we antidpate consumer electronic retailersto make them available for purchase. Q: What kinds offasterspeedsareavailableforexisiingCOmcastHigh-Speed Intemetcustomers? A: In addition to ihenew 50/5 speed tier choice, existing residential Comcast High-Speed Internetcustomers throughoutthe Twin Cities and Nkstern Wisconsin will enjoy faster Internetaocess speeds at no additionabost downloadl 1 Mbps upload (The currentprice forthis service is $42.95 per month.) • In addition, Performance Plus tier customers will see their upload speeds more than doubletoBMbpsdownload/2Mbpsupload (Thecurrentpriceforthis service is $52.95 per month.) • Plus, with PowerBoosttechnology ourcustomersare ableto enjoy even faster downloads of upto 12 Mbps downloadsand 2 Mbpsupbatlswith our Performance tier and up to 16 Mbps downloadswilh Performance Plus for files like vitleos, games, music and digital photographs. PowerBoosttechnology leverages the additional capadly already built into our advanced f ber networkto provide customers with extra download and upload speedswhen needed most. Q: Tellmealittlebifmoreaboutyourhigh-speetllnternetbusiness. A: Comcast High-Speedlnlernetis the nation's leading residential broadbandlnternet service. Comcast delivers consumersfaster speeds and with integrated,cross-platform features over our advanced, fber network. • Comcast serves more customerswith higher speeds than any other company in the U.S. • We have 13.2 million customers. • We have consistently added more than a million newsubscribers every year for the past three years. • At 27%penetration of a!I U.S. homes passed, we expect to continue to add millions of high-speed Internetcustomers in the next few years. • We continue to win customers from DSL. 64%of ourhigh-speed Internet additions came from DSL in 40107 vs. 53% for the fourth quarterof 2006. • We offer a numberof choices to ourcustomers at a great value. Comcastm Comcast Cabe 97Q5 Data Park MimHmka, MN 55343 April 22, 2008 Ms. Linda Magee Assistanfto the City Manager - Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Beginning June 1, 2008, the cost of Basic Cablewill increase by $.47 per month, effective with each customer's June statement. At the same time, the cost of Basic 2 Cable will decrease $.47. The result is that the price for Standard Cable (61 and 82 combined)will not change. Pricing for all Digital Packages will remain the same. Those customers taking only Basic Cablowill see a $.47 increase. Cablo customers will receive notice through the following bill message: Effective with your June statement, the price of Basic Cable will increase from $9.10 to $9.57. The price of Basic 2 service will decrease from $44.89 to $44,42. The price of Standard Cable service will not change Please call us at 651-222- 3333with questions. These messageswill begin appearing in homes on Apnl22, 2008 Changesto our equipmentand installation rates begnning in June areas follows: Current Rate June Rate ConverferBox(excludingHD) $3.00 $1.69 Installation-Prewired Home (within 125') $27.99 $29.99 Installation Additional Outlet-Connectlnifral $13.99 $15.99 Installation Additional Outlet-Connect Separate $19.99 $25.99 Other fnstallaton-Relocate Outlet $18.99 $21.99 Other Installation-Upgrade(non-addressable) $15.49 $15.99 Other Installation-Downgrade (non-addressable) $9.99 $10.99 ConnectVCR-Connect initial $5.99 $6.99 Customer Trouble Call $19.99 $26.99 We will nofiry our customers of the equipment and installation rate changesin a newspaperadvertisement by May 1, 2008 and will insert a bill stuffier into May statements. Comcast is pleased to announcethe addi6'on ofthree Spanish language services to the Digital Latino Package effective June 25, 2008: Azteca America (Ch 600), Telefutura (Ch 613} and Galavision (Ch 625). A preview of these channels on Digital Latino will begin on or about April 23, 2008. Customers will be notified of these cftangesthrougha bitl message-The pricefiorthe Dlgdai - -- Latino Package will remain the same. Basic Service and a digital receiver are required to receive the Digital Latino Package. If you have any questions or concerns, please contact me at 952-607-4204 Sincerely, Director of Government Affairs Comcastm Cancasl Cable 970.5 Dala Perk MimetoNCa, MN 55343 April 28;-2008 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcastis pleased to announce the addition of HD programming beginning May 30, 2008. ABC Family HD channel229, Disney ND channe1230, and Science Channel HD channel 211 will be added tc the lineup effective May 30, 2008. These channels will be available with Digital Starter. An HD converter, remote and Basic service are requi'ed for each outlet receiving the Hb programming. Basic seniice is received on any outlet not connected to a converter. A notice will be published in the Pioneer Press and Star Tribune. Attached is a copy of the notice. Please contact me at 952-607-4204with any questiors or concerns Sincerely, Kathi Donnelly-Cohen Director of Government Affairs Attachment Comcast® Kathi Donnolly-Cohen Director of Government Affairs Twin Cities Region (952)607-4204 (952)607-4358 -FAX March 24, 2008 Ms. Linda Magee City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 Dear Linda: 9705 Data Park Minnefonka, MN 55343 Enclosed in this package is the 2007 Annual Report of Comcast for Columbia Heights. While the pages are not numbered, I have tabbed each individual section and I believe you will find that as helpful. As you are aware, the survey that we conduct remains the same from year to year so that you are able to see changes in customer satisfaction, programming interests, viewership of access channels, etc. One interesting factor in this recent survey is that we received significantly less return surveys than in past years. The section on financial information is incomplete due to the timing of receipt of that information from our corporate offices. As in the past few years, I am submitting the bulk of the report before the March 31 deadline and will supplement the report once the financial information is received. Should you have any questions or concerns, please do not hesitate to contact me. Comcast and its predecessors have enjoyed a wonderful working relationship with the city and we will strive to continue that great relationship in the future as well. Sincerely, _~/ Kathi Donnelly-Cohen Director of Government Affairs Section 1 Introduction Comcast. Twin Cities Region Profile Comcast is the company more than 560,000 customers around the region look to first for the communications products and services that connect them to what's important in their lives. Comcast presently serves 111 cities in the Twin Cities, western Wisconsin and Greater Minnesota. Comcast is a local company, with a Twin Cities-based management team leading its 2,000 area employees. Comcast serves its Minnesota and Wisconsin customers through 24-hour state-of-the-art call centers in St. Paul and Minnetonka, five local installation and service fulfillment centers, and eight local payment centers. Nationwide, Comcast's 90,000 employees serve more than 24.1 million customers in 39 states and the District of Columbia. Comcast Employees (Local) z,ooo Comcast System Communities Served: Homes Passed: Customers: Call Centers: Payment Centers: Technical Operations Facilities: Engineering /Head End Facilities: Warehouse Facilities: Other: 111 1.1 million More than 560,000 customers total Minnetonka, MN; St. Paul, MN Brooklyn Park, Inver Grove Heights, Little Canada, Minneapolis, Minnetonka, New Ulm, Richfield, St. Paul Brooklyn Park, Mahtomedi, New Ulm, St. Louis Park, St. Paul Eden Prairie, Roseville Mahtomedi, St. Louis Park Columbia Heights security group; Minneapolis maintenance group Franchise Fees Paid $26.0 million (2007 statewide) Sales, Property & Other Taxes $30.5 million (2006 statewide) ~ Capital Expenditures $1.6 billion (1996-2006 statewide) Local Expenditures $81 million (2007) Local Payroll $117 million (2007) Total Network Miles: Total Network Upgrade Investment: Community Investment Direct and In-Kind Contributions Employee Volunteer Hours Comcast Products Basic /Digital Cable: Comcast Digital Cable Digital Video Recorder High-Definition TV Comcast High-Speed Internet Comcast Digital Voice Comcast Business Services Executive Leadership Comcast Twin Cities Region Bill Wright, Region vice president 10 River Park Plaza St. Paul, MN 55107 11,100 $400 million / 100% of network upgraded $3,200,000 (2006) 17,000 hours to local charities (2006) 553,000 customers Nearly 300 channels of home entertainment, featuring an all-digital lineup; in- cludes ON DEMAND, with thousands of hours of available programming. Rewind, pause, fast-forward live TV programming; save and watch favorite pro- grams with the touch of a button. Featuring more high-definition programming choices than the competition. Blazing fast, always-on broadband Internet access with great features like The Fan, Video Mail, Photo Show, Rhapsody Music, McAfee Security and more. The latest in-home phone technology, featuring 12 of the most popular calling features and E911 service, all for one low monthly price on a single bill. Innovative voice, video and data solutions for small-to-mid-sized businesses. t t T!1! • • • • • ~m,CC7 r I whey it c® ~~ t I®~al phone ~e i~~. When the Telecommunications Act of 1996 was passed into law just over ten years ago, the goal was to encourage growth and innovation in video, voice, and data services through eliminating barriers to competition. Companies responded to the challenge in different ways. The phone and long-distance companies chose to fight at the Federal Communications Commission and in the courts for years. Local phone companies largely ignored the high-speed Internet and video markets. Comcast and other cable operators, meanwhile, jumped headlong into the Broadband Revolution. In the past decade, the cable industry has invested over $100 billion in broadband technologies, upgrading our networks with tens of thousands of miles of fiber optic cable and transitioning our networks to digital. Comcast alone has invested over $40 billion. This huge investment was entirely at our own risk. We did not ask for or receive government subsidies. We bet on the future - on broadband, digital, and Internet Protocol (IP) technologies - and on our ability to deliver that future. The payoff has been more choice and more value for consumers. • Viclc;o. The cable industry has changed the way we watch TV Digital cable now delivers hundreds of innovative channels to customers. Video-on-demand services give viewers access to thousands of hours of programming at their leisure. In addition, cable has been at the forefront of introducing high-definition television (HDTV) and digital video recorders (OVR) to American homes. Our network upgrades permit Comcast and the cable industry to provide advanced parental control technology, helping parents to decide what's appropriate for their families. • Flicth-Speed Internet. In 1996, most Americans use dial-up access to the Internet and paid expensive, per-minute charges for service. Then the cable industry began its massive network upgrades, and became the first to bring high-speed Internet to American homes. Competition from cable Comcast ON DEPAAND; A Superior Video Experience 200 ~ October 2006: 1fi4 Mllllon Vlews October 2005: 12> Mlllion Vlowa October 2004: 68 Mllllon Views 200A 2005 200fi Dec t,~oo 5,eoo a,aao Oct '03 programs Programs pmgmma 'O6 3 Billion+ON D[MANp Viows Since 2004 Gable High-Speed Internet: A Huge Hit with American Consumers E z6ot z6oz 2003 zo6n zoos zoos ReslAential Cable HSD SWSCribers: 2001-2006 Saurco: Ka9zn Pwearth LlC forced the phone companies to respond by rolling out digital subscriber line (DSL) service -something they had kept on the shelf for decades. By the end of 2005, the competitive market had brought 50 million residential broadband lines into service, and nearly 24 million of those high-speed Internet customers chose cable as their provider. By mid-2006, a majority of American Internet users were utilizing broadband connections. Thanks to cable's efforts to bring competition to broadband, speeds keep increasing, prices keep falling, and consumers are getting terrific value. Voice. Now the cable industry is breaking down the last monopoly -local phone service -and delivering a real, facilities-based choice to consumers. With our upgraded networks and IP technology, cable is offering digital voice services with a broad array of features and capabilities at prices lower than those of the incumbent phone companies. Cable operators now serve over 8 million voice customers, and it's projected there will be over 20 million cable voice customers by 2010. Just as we reinvented the way Americans use the Internet, we are now reinventing the way Americans communicate by phone. coic enfis the ra v I i Cost Savings: Ten years into the Broadband Revolution, consumers are seeing real savings. MICRA, an independent economics firm, projects that the new competition cable is bringing to the phone business will generate consumer savings of over $100 billion in the next five years. Customers in California will save $10.8 billion, in Florida $6.6 billion, and in Pennsylvania $4.3 billion. Jobs: Comcast's ongoing growth means new services and new jobs nationwide. In 2006 we added about 4,000 jobs to the U.S. economy, and in 2007 we expect to add 7,000 more. As our -and other cable operators'- voice and high-speed businesses ~./ continue to grow, we will need more engineers, more installers, and more customer service representatives. Projected Consumer Savings from Cable Voice Competition Projected Consumer Savings of Cable Voice Service 5-Year Estimated Savings by State Sewce: MICRA 1Mlcreeconomic Consulting 8 Research Associates, Inc.) PA. FL CA. zao~ zoos zoos zam zon 0 !, ~~ t: Americans will win big from the ongoing Broadband Revolution if policy makes support fair and pro-competitive policies. In the year ahead, here are some of the important ways that legislators can help to keep the Revolution going: Treat all Video competitors the same • Though the existing framework has not limited investment or competition, if government reduces-franchising and regulatory requirements for satellite and wireline competitors (such as the Bells), these requirements should be reduced for cable operators as welC ® New entrants to the video marketplace must make their services available to all neighborhoods on an equitable, nondiscriminatory basis within a reasonable period of time -just as existing cable operators are required to do. Cable operators should be given the flexibility needed to most effectively manage their networks and the services they provide to their customers. • Cable operators should be allowed to provide low-cost set-tap boxes to their customers to help facilitate the transition to digital television. • Burdensome regulations such as forced multi-casting and a la carte program offerings should be resisted. ~ 'tk~ hncour~agL c©r~ttil~urxa ir~vtslimea~t itt 4~iic~h~;~laccti Irrkr;rrtet < The government should not regulate the Internet in the absence of a market failure. v ` ~ • High-speed Internet services should not be burdened with tax and universal service assessments, especially if such policies are discriminatory. • So-called "Net Neutrality" mandates would stifle innovation and jeopardize the continued growth of the Internet and electronic commerce. They should be rejected. ,~Ilow Voice competition to flourish A streamlined, national regulatory framework governing IP voice services that promotes innovation, investment, and competition for all providers should be adopted. States should avoid regulating IP voice services in the interim. ~~ Cable companies offering IP voice services must have the ability to quickly interconnect their networks to, and exchange traffic with, incumbent phone companies on an economically and technically efficient basis. Cable companies offering IP voice services should also have the right to interconnect with rural telephone companies so that rural consumers can also benefit from voice competition. • Existing mechanisms for governing how phone companies compensate each other for the exchange of traffic (i.e., intercarrier compensation) and how universal service support is collected and distributed need to be reformed in ways that do not inhibit competition. • Local phone companies should be required to let consumors quickly switch their phone number when they switch providers. • IP voice service providers should have the same liability protection as traditional phone companies regarding their provision of E911 and 911 services. For more information on The Broadband Revolution and what you can do, contact your local Comcast representative. u It's pretty easy to envision a broadband world where people access voice, data, and video services using a PC, a cell phone, a N, or other devices whether they are at home, at work, or on the go. Cable companies are working to create a suite of communications and entertainment services that work together seamlessly and effortlessly. It's a big job. The cable industry's ability to invest and compete and deliver this future depends on the willingness of government policy makers to choose policies that promote competition over regulation. It's essential to ensure that cable providers operate on a level playing field with telephone, satellite, and other companies. In a world where the same TV show can be viewed on a l V set, a PC, a cell phone or a PDA, it's important to adopt policies that treat like services alike -regardless of how they're delivered to the consumer. viae•o is mor~,• coinpl;tinve t1,on r.~ve~. The FCC recently concluded that "the vast majority of Americans enjoy more choice, more programming and more services than at any time in history." Almost every American household can choose from among at least one cable operator and two sateliite providers (DirecTV and Dish Network). In fact, nearly 40 percent of all consumers -that's over 25 million customers -receive their video services from a competitor to cable. Now, Verizon, AT&T and other phone companies are bringing even more competition to video. Hiyh Speed Internet use is growing and speed:: are ingrowing. Wlth the cable industry leading the way -and the telephone companies following -almost 80 percent of all active residential Internet users now access the Internet with a broadband connection. Comcast recently introduced "PowerBoost" to increase speeds up to 16 Megabits per second when downloading large files. And while most utilize cable Internet and DSL services, broadband over power line, broadband over satellite, third generation (3G) wireless services, and unlicensed technologies such as Wi-Fi and Wi-Max are developing rapidly. Voice compeutinn is fnr511y orrnmig. Thanks to cable, Americans are finally Comcast ®igital Voice Growth beginning to have real choice in their voice services. Nevertheless, more than 85 soo ne3 percent of all homes still use a "traditional" phone company, and these companies also dominate the wireless market (Verizon has over 100 million residential and zooSVTO: t,oatK wireless access lines, while AT&T has over 84 million residential and wireless lines). aoo Cable has invested significantly to bring facilities-based competition to the market, ~2c and we now make competitive IP-based phone services available to well over 90 s aoo percent of the homes we pass. 232 2005: 291K Tar rz 1085 2085 9005 4005 1006 2086 3088 Quarterly Comcast ~Igltal Volce Net Adds t y r r r~ ~~~ ~. x~~ w ~OIIitOS ~ i a,o...k.~ z , 4F `'~ ;K .may y ,o, ~s„,~°~? t~ c ~'ywv ~~ ~~n!nw. ® ~ .~uA. Comcast Coverage Area _~, / .:},~ m,. ~w~xwxan y ~~ { ~ xvaero ~ 1 .W ~,~.. fr ~ iY ~^ w . a ~ ~ y p¢ V A. ~ 3 L ':~ ;~ ~ 21 p`~ N 1" T t~ ~ .f~*~ '~ ~~' ~ .,.. .~.. jwaW ~ ~ fi II~od~+ ~ 9 p~, ¢ +~ 3 r w.. ~ ~ ,~~ / C! _. q ~~ w~nu eJ ._. V «..~ Aa~ .u.u..i. ~'~ ~~ r~~ .:k.. ~ ~{su ~ ...M~w<w \ ~~I \, Section 2 Channel Line-Up r Columbia Heights Q 43 Lifetime 133 The N (12/31/07) ~ 44 Fgod Network 135 Toon Disney 2 TPT-2 -PBS (KTCA) 45 HGTV 140 MN2 3 KPXM -ION 46 USA 143 VHi Classic 4 WCCO -CBS 47 TNT 144 VH7 Soul 5 KSTP-ABC 48 FX 146 CMT 6 Metro 6 Regional Access 49 Sci-FI 150 Encgre 7 N Guide 50 Comedy Central 152 Encore Action (1/10/08) 8 WUCW - CW 51 E! 154 Encore Mystery (1/10/08) 9 KMSP -FOX 52 N Land 156 Encore Love (1/10/08) 10 WFTC - MNT 53 Disney Channel 158 Encgre Drama (1/10/08) 11 KARE - N8C 54 Nickelodeon 160 Encore Westerns (1/10/06) 12 KSTC - INO 55 Cartoon Network 162 G4 13 Local Programming 56 Animal Planet 164 IFC 15 Public Access 57 ABC Family 170 Flix 16 GavernmentAccess 58 TBS 173 TV One 17 TPT-17 -PBS (KTCI) 59 Bravo 179 GSN 18 Educational Access 80 Court TV 186 A2N TV (12/17/07) 19 Library Access 82 Spike N 189 Gospel Music Channel 21 C-SPAN 63 GAC 251 Bloomberg Television (1/10106} 22 C•SPAN2 64 VHt 265 ESPN Classic 23 WGN 85 MN 279 Exercise ON DEMAND 96 Home Shopping Neiwark 66 BET 280 ShopNBC 96 EWTN 67 Hallmark Channel 282 Jewelry iV 99 WUMN-Univision 68 Versus 290 TBN 241 TPT-Create^ (KTCI) 70 MSNBC 294 The Word 242 TPT-Kids^ (KTCI) 750 NBA League Pass Preview 243 TPT-Mtnnesgta^ (KTCI) r ' 247 KSTP-News-ABC^ 001 ON DEMAND r ~' 249 KARE 11 Weather Plus^ 149 movieplex 111 Discovery Times Channel 401-448 Music Choice 112 Military Channel ~ 113 Discovery Home Channel 24 GVC r ~ 115 Biography Channel 25 ESPN 101 Weatherscan Local 116 History International 26 ESPN2 102 ESPNews 119 Lifetime Movie Neiwork 27 FSN North 103 Discovery Health 121 DIY 28 The Golf Channol 106 Fox Business (1/10/08) 122 Fine Living 31 CNN 107 Current TV 132 Nick Too 32 CNN Headline News Y08 Fox Reality Channel 134 WAM! 33 CNBC 109 National Geographic Channel 139 MTV Hits 34 Fox News Channel 110 The Science Channel 141 MTV Tr3s 35 The Weather Channel 114 BBC America 142 MTV Jams 36 A&E 117 WE 183 Loga 37 Discovery Channel 118 STyIe 165 Sundance 38 The History Channel 120 SoapNet 187 indieplex 39 The Learning Channel 128 PBS Kids Sprout 168 retroplex 40 AMC 129 Nicktaons 182 Fit TV (1/10/08) 41 Turner Classic Movies 130 Discovery Kids 185 Oxygen 42 Travel Channel 131 Ngggin 260 ReelzChannel Price, programming, channel location and packaging are subject tq change. Comcast service is subject to the terms and conditions of Comcast Cable Policies a nd Practices. A subscription tq 8asic Cable Service is required to receive other services or levels of service of video programming . Some services require a CableCARD or a receiver and remote at an additional charge. ^Available to customers who subscribe to Basic Cable and use a Digital receiver. Unlversa! Service 24-HOUR CUSTOMER SERVICE Comcast® 651-222-3333 Columbia Heights 12/07 ~ 1• i 181 NFL HD 196 TBS HD (12/17/07) 198 HGN HD 199 A&E HD 200 National Geographic HD 2Di FSN North HD (12/17/07) 202 ESPN HD 203 ESPN2 HD 204 TNi HO 205 HD Theater 206 MOJO 207 Versus/Golf Channel HD 209 MHD 210 HD ON DEMAND 211 Free HD ON DEMAND 215/300 HBO HD 219/319 Cinemax HD 223/339 Showtime HD 227/369 Starz HD 229 HD Premium ON DEMAND (12/17107) 230 HD Music ON DEMAND (12/17/07) 231 KSTP-ABC HD 232 KAHE-NBC HD 233 WCCO-CBS HD 234 KMSP-FOX HD 235 WUCW-CW HD 236 WFTC-MNT HD 240 TPT-PBS (KTCA) HD ~i ~~• 172 Fox Movie Channel 180/275 NFL Network 262 Fox College Sports Atlantic 263 Fox College Sports Central 264 Fox College Sports Pacific 267 Fox Soccer Channel 270 Outdoor Channel (1110/08) 271 Speed Channel 273/749 NBA TV 274 CSTV 276 NHL Network 277 The Tennis Channel 32 CNN Headline News 35 The Weather Channel 44 Food Network 45 HGTV 53 Disney Channel 54 Nickelodeon 109 National Geographic Channel 110 The Science Channel 121 DIY 128 PBS Kids Sproul 130 Discovery Kids 133 The N (12/31/07) 135 Toon Disney 290 TBN 001 Bollywood ON DEMAND** 001 here! TV ON DEMAND** 001 Howard Stern ON DEMAND** 001 Too Much For TV ON DEMAND** 001 WWE 24x7 ON DEMAND** 299 HBO ON DEMAND 301 HBO 302 H802 303 HBO Signature 304 HBO Family 305 HBO Comedy 310 HBO Zone 311 HBg Latino 320 Cinemax 321 MoreMAX 324 Ac9enMAX 325 ThrlllerMAX 335 Showtime Women 336 Showtime Family 337 Showtime Next 340 Showlime 341 Showtime Too 342 Showfime Showcase 347 Showlime Extreme 350 The Movie Channel 352 The Movie Channel Xtra 370 Starz 371 Siarz Etlge 372 Starz InBlack 373 Starz Kids & Family 374 Starz Cinema 375 Starz Comedy 543 Playboy I I ~ I I 166 FEARnet 365 Free Movies ON DEMAND 366 Movies ON DEMAND 866.889 Spotlight ON DEMAND 960 Comcast Central 961 NEWS Wdeo Guide 962 KIDS Video Guide 963 SPORTS Video Guide 501.507 INDEMAND 540 Adult ON DEMAND 544 Playboy 546 Spice Xcess 548 clubjenna 549 TeN 601 Discovery en Espafiol 602 CNN en Espafiol 603 Fox Sports en Espafiol 605 MTV en Espafiol 606 History en Espafiol 607 Cana152MX 608 ClneLatino 609 Vene Movies 610 Cine Mexicano 612 ESPN Deportes ~' ~ . 401 Sounds of the Seasons 402 Today's Country 403 Classic Country 404 Bluegrass 405 Hip Hap and R&B 406 Classic R&B 407 Ri6B Soul 408 R&B Hits 409 Rap 410 Metal 411 Rock 412 Arena Rock 413 Classic Rock 414 Adult Alternative 415 Alternative 416 Retro-Aciive 417 Electronics 418 Dance 419 Lite Hits 420 Adult Top 40 421 Hit List 422 Kitlz Only! 423 Party Favorites 424 Showcase 425 '908 426 'BOs 427 '70s 428 Solid Gold Oidles 429 Smooth Jazz 430 Jazz 431 Blues 432 Reggae 433 Soundscapes 434 Easy Listening 435 Big Band & Swing 436 Singers & Standards 437 Show Tunes 438 Contemporary Christian 439 Gospel 440 Classical Masterpieces 441 Light Classical 442 Pop Latino 443 Muslca Urbana 444 Salsa y Merengue 445 Mexicans 446 Rock en Espafiol 447 Americana 448 Opera 937 WRNB rr 701-706 Sports Pkgs 749 NBA N 751-759 MLS/NBA Sports Pkgs 771-784 MLB/NHL Sports Pkgs * Family Tier does not include ON DEMAND (channel 1), Pay-Per-View or Music Choice and cannot be combined with service levels that include or require Basic 2 Cable. *To receive channels offered in HD, an HD television (not provided) and HDTV equipment are required. Channels 231-240 are available on Basic Service with HDTV equipment. A subscription to HBO, Showlime, Cinemax or Starz is required to receive HD, digital and VOD channels. A subscription to Digital Starter is required to receive A&E HD, ESPN HD, ESPN2 HD, FSN Norih HD, HD Theater, HGN HD, MOJO, MHD, TBS HD, TNT HD and Versus/Golf Channel HD. A subscription to Digital Classic is required to receive National Geographic HD.A subscription fo Sports Entertainment Package is required to receive NFL HD. An HDTV equipment charge may apply. HD programming is limited to the programming provided to Comcast in HDTV format by the underlying provider. ** A subscription to Digital Starter and the Premium Service is required. *** A subscription to a package which includes ON DEMAND is required. 24-HOUR CUSTOMER SERVICE Comcast® 651-222-3333 Columbia Heights 12/07 Section 3 Price List Columbia Heights/Hilltop Services & Prices The following prices apply to residential accounts only. Current Effective Price Jan. 2008 i Basic Cable .............................................................. ... $ 9.10 NoChan9e Basic 2 Cable (requires Basic) ...... . ........ . ................................. ... $ 41.39 $ 44.89 Standard Cable Package (includes Basic and Basic 2) ................................. ... $ 50.49 $ 53.99 In Home Wire Maintenance Plan ............................................. .. $ 3.95 Ne Change I i i Digital Starter Package {Includes Standard Cahle and Digital Starter Service) .................. ~ ... $ 52.48 i $ 55.98 Digital Preferred Package with 1 Premium Channel (choice of HBO, Starx, Showtime, The Movie Channel or Cinemax) .......................... ... $ 80.99 $ 85.99 Digital Preferred Package with 2 Premium Channels (choice of HBO/Showtime, H80/Cinemax, Showtime/The Movie Channel orShowtime/Stan) ........................... ... $ 90.99 $ 95.99 Digital Preferred Plus Package (includes HBO & Starz) ......................... . ....... .. $ 90.99 $ 95.99 DigitalPremlerPackage ..................................................... ... $103.99 ~ $188.99 I i Digital Starter Service (requires subscription to Standard Cable) .......... . ................ . . $ 1.99 No Change Digital Classic (requires subscription to Standard Cable; includes Digital Starter Service) ......... ... $ 11.99 $ 14.99 Digital Preferred (requires subscription to Standard Cable; includes Digital Classic} .............. .. $ 14.99 $ 15.99 Family Tier (requires subscription to Basic Cable and cannot 6e combined with service levels that include or require Standard Cable) ............................... .. $ 14.99 No Change Sports Entertainment Package** ............................................... ... $ 5.99 $ 7.99 DiBItalLatino** ........................................................... ... $ 6.99 No Change Dlgifal Video Recorder Service (DVR) (requires subscription to Digital Starter) .. . ................ .. $ 11.95 $ 13.95 Digital Additional Outlet Service ............................................... ... $ 5.95 $ 6.95 Dlgifal Starter Additional Outlet Service .......................................... ... $ 1.99 Ne Change i i r i i HBO, Starz, Showtime, Cinemax, The Mavie Channel (each) ............................ ... $ 18.99 Na Change Playboy Suhscription ....................................................... ... $ 19.99 No Change Bollywocd (available via ON DEMAND only) ......................................... ... $ 12.99 No Change herel TV (available via ON DEMAND only) .......................................... ... $ 7.99 No Change Tao Much Far TV (available via ON DEMAND only) ........... . ........................ ... $ 14.99 Na Change Howard Stern TV (available via ON DEMAND only) (can also be purchased at a $7.99 per show basis or a $119.99 yearly rate) ................... ... $ 10.99 Na Change WWE 29/7 (available via ON DEMAND only) ......................................... ... $ 7.99 Nc Change r 1 1 r I Comcast ON DEMANb Movies, Specials, Events, HD Movies & Adult Movies are individually priced.. .. Price Varies Price Varies i r ~ ~ Digital Receiver and Remote ............................................... .. $ 3.10 No Change Remote Control ....................................................... .. $ 0.10 No Change Basic Only Receiver .................................................... .. $ 1.00 No Change High•Deliniiion (HO) Receiver .............................................. .. $ 7.OD No Change CahIeCARD (first card in device) ............................................. .. $ 0.00 No Change CabieCARO (additional card In same device) ...................................... .. $ 1.50 No Change * Digital Packages include one digital receiver and remote. Digital Preferred Package includes Digital Starter Package. Digital Premier Package includes Digital Preferred Package. Any applicable movie channels do not include adult channels or ON DEMAND subscription services. ** Basic Cable and a digital receiver are required to receive these services. Digital Service is not required. r Comcast® 651-222-3333 www.comcast.com Col. Hts./Hilltop 1/08 Current Effective Price Jan. 2008 Comcast Unlimited Package: Unlimited nationwide direct-dial calling from your home and includes calls to Canada, Puerto Rico, US Virgin Islands, Guam, and Saipan/N. Mariana Islands. Comcast Digital Voice (with cable AND high-speed Infernet}t .. . . . . . . . . ................. Comcast Digital Voice (without cable AND high-speed Internet)t ......................... ... $ 39.95 ... $ 44.95 No Change Ne Change Additfenal Line-Premium (with features) ........................................ ... $ 20.00 No Change Additional Line-Basic (without features) ........................................ ... $ 10.00 No Change Digttal Voice Modem Lease .................................................. ... $ 3.00 No Change 1 , r..~ i ~ Comcast Performance (6Mbps/384kbps) (with cableftt . . . . . . . . . . . . .................. .. . $ 42.95 No Change Comcast Performance (6Mbps/384kbps) (with CDV) t . . . . . . . . . . . . ................... ... $ 52.95 No Change Comcast Performance (6Mbps/384kbps) (without cable or CDV)tt , , , , , , , , , , , , , , , ,,,,,,,, ,,, $ 59.95 No Change Comcast Performance Plus (8Mbps/768kbps) (with cableftt . . . . . . . . . .................. ... $ 52.95 No Change Comcast Performance Plus (8Mbps/768kbps) (with CDV) t . . . . . . . . . . . ................. ... $ 62.95 No Change Comcast Performance Plus (BMbps/768kbps) (without cable or CDV)tt .................... ... $ 67.95 No Change Comcast Performance Lite (4Mbps/384kbps) (without cable or CDU)tt , , , , , , , , , , , , , , , , ,,,, ,,, $ 57.95 No Change ........ Comcast Economy (768kbps7384kbps) (with cable or CDV)tt , , - , , , , , - , , , . , , .... ... $ 24.95 No Change Comcast Economy (768kbps/384kbps) (without cable or CDV)tt , , , , , , , , , , , , , , , , , ,,,,,,,, ,,, $ 39.95 No Change High-Speed inlernel Modem Lease .. . .......................................... ... $ 3.00 No Change Comcast Certified Home Networking Device ....................................... ... $ 5.00 Ne Change 1 AdditienallP Address ..................................................... ... $ 4.95 No Change Additionat IP Addresses (per IP address up to 3 additional addresses) . .................... ... $ 9.00 No Change i ~ i~•i i r Ethernet Device (each) ....................................................... ... $ 20.00 No Change Wireless Card Adapter (802.11 b) (each) ........................................... ... $ 30.00 No Change Mac Compatible Cartl or Adapter (each) ........................................... ... $ 79.99 No Change r r Hourly Service Charge ................................ . .................... ... $ 32.99 Ne Change Install-Unwired Home (aerial/underground within f25 feet) ........................... ... $ 44.99 No Change Install-Prewired Home (aerial/underground within 125 feet) ...... . .................... ... $ 27.99 No Change Install Additional Outlet (with initial installation activity) ............................... ... $ 13.99 Ne Change Install Additional Outlet (separate installation activity) ................................ ... $ 19.99 No Change Other Install-Relocate Outlet ........................... . .................... ... $ 18.99 No Change Ocher install-Upgrade (home visit required) ...................................... ... $ 15.49 Ne Change Other Install-Downgrade (home visit required) .................................... ... $ 9.99 No Change Other Install-Automated Change (no home visit required) ............................ ... $ 1.99 No Change Connect VCR (with initial installation activity) ....................................... ... $ 5.99 No Change Connect VCR (separate installation activity) ......... .............................. ... $ 12.99 Ne Change Service Call Charge (w/o subscription to In Home Wire Maintenance Plan) .................. ... $ 19.99 No Change WaIlFish .............................................................. ... $ 25.00 No Change Install Comcast High-Speed Internet-Premiumtti . . ............................... ... $ 49.95 No Change Sett-Install Kit ........................................................... ... $ 29.95 No Change Self-Install Kit-Shipping and Handling ......................................... ... $ 9.95 No Chango Home Networking tnslailation-up to 5 PCs .... . ................................. ... $149.95 Na Change Data Outlet Installation ..................................................... ... $ 13.99 No Change Modem Activation Fee (per service) ............................................ ... $ 3.00 No Change Standard Comcast Digital Voice Installation ....................................... ... $ 99.00 No Change COV Seruice Activation Charge ................................................ ... $ 29.95 Ne Change COV Reeonnection ........................................................ ... $ 29.95 No Change GDVIn•Home Repair ....................................................... ... $ 19.99 No Change PaymentCanvenienceFea/Speed Pay Fee ....................................... ... $ 5.00 No Change Late Fee ............................................................... ... $ 5.00 $ 7.00 Returned Check Fee ....................................................... ... $ 30.00 No Change Field Collection ........................ . ............ . .................... ... $ 25.00 No Change Unrelurnedor0amagedEquipment ............................................ ... Price Varies PrlceVaries I i. ~ r ChannalGuide Magazine .................................................... ... $ 3.95 No Change PEG Fee (Public, Educational & Government Programming) ............................ ... $ 3.03 $ 3.78 All rates apply fo standard installations and/or monthly services on residential accounts only, and do not include fees and/or taxes. Effective with your January 2008 billing statement the amount of franchise tees passed through and reflected on customer's hilts per FCC regulations will be adjusted to reflect actual franchise fee payments for the previous year. The franchise lee Comcast is obligated to pay Local Franchising Authorities may change. Non-standard installations are based on the hourly service charge times actual time spent on the activity. You must subscribe to 8astc Cable to receive other levels of service excluding High-Speed Internet and/or CDV Service. Some services require a CableCARD or a digital receiver and remote at an additional charge. A digital receiver is required to purchase premium, subscription or pay-per-view services. Where available, Comcast otters speed tiers of up to: 768kbps, 4.0, 6.0 and 8Mbps download speed (maximum upload speed of 384kbps, 384kbps, 384kbps and 768kbps, respectively). Many factors aged speed. Actual speeds will vary and are not guaranteed. Customers may purchase up to 5 wireless cards from Comcast or a retail store. Please tail Comcast for details, restrictions and minimum requirements. A compatible cable modem is required for High-Speed Internet and/or CDV Service. Pricing and services are subject to change. Commercial fees vary. Services subject to availability. Other restrictions may apply. t Comcast Digital Voice is not available in all areas. Pricing shown does not include federal, slate, or local taxes and tees; or other applicable charges (e.g., per-call charges). Equipment charges may apply. Comcast Digital Voice services (Including 911/emergency services) may not function during an eMendetl power outage. Certain customer premises equipment may not he compatible with Comcast Digital Voice services. tt Modem/Comcast Certified Home Networking Device rental fee is not included. ttt Additional charges will apply for home networking-please call for details. Col. Hfs./Hilltop 1/O8 Section 4 Work Order SERVICE ORDER vdropleledi Orap Bu N: ^Yes SRP: ^Yes \nce1 ND/C4ncel Tone 8 Te9: ^Ves Reason: Turnover: ^Yes pP Levp~a ''WW i`Mfd ifl8h-' fterym ,: HSUCUY Carcic[''EOP TX ~ level: Service Chargo: ^ Yas ^ No Cable Guartl: ~ Yes O No Welcome Kil: CI Ves ~ No ~.._.. r,~_. _. _. On Time: ^Yes ^No b; Rraunding: Drop Clearance: Drop Separation Drop Checks Signal Leakage: Reverse Scen: FiltegSplilsRaq: Block Sync: VOD Demo: C,O.D, AMOUNT; OFFICE COPY Section 5 Customer Handbook Terms and Conditions Customer Handbook in Cover Pocket Section 6 Customer Survey 2007 Columbia Heights Subscriber Survey (Conducted in February 2008) 1. How long have you been a cable television subscriber? 0-12 Months 27 12-24 Months 7 24-36 Months 9 Over 36 Months 194 Total Responses 237 2, What level of service do you currently subscribe to? Basic 1 Only 52 Basic 1 and 2 145 Some Premium Services 54 Internet 64 Digital Services 63 3. How much do you pay on the average for your monthly service? 0-$15 23 $16-$30 10 $31-$40 1 $41-$50 21 $51-$60 34 $61-$70 63 $71 and higher 102 4. What is your general level of sati sfaction with the following? Excellent Very Good Good Poor No Opinion Programming 18 46 98 49 12 Picture Quality 30 76 71 29 6 Sound Levels 24 61 89 39 6 5. Comcast has an automated response system that allows us to direct your call to the appropriate area or advise you of technical problems in your area. If you have contacted Customer Service in the last 3 months at 651.222.3333, please complete the following: I found the automated system easy to use 62 I found the automated system difficult to use 42 I have not had to use the automated system 76 6. Once reaching the appropriate department, I found the representative: (check all that apply) I Yes No Knowledgeable 93 20 Friendly 10$ 16 Helpful 97 22 Resolved my inquiry 84 32 7. Now that the analog channels are programmed, what types of services would you (ike to see added as we program the digital tiers? What services would you like to see deleted? Add Delete Music Services 33 22 Sports Channels 47 22 Women's Channels 31 20 Kid's Channe( 15 25 Movie Channels 94 4 Adult Movie Channels 24 66 Channef Related fo Internet 13 1 Movies on Demand 47 9 8. What is your principle source of information for selecting programs to watch? Broadband Monthly 11 Sunday Newspaper TV Supplement 70 N Guide Channel 51 Surf Channels 59 On-Screen Program Guide 63 9. Please respond to the following questions regarding public access programming: Watch Watch Never Frequently Occasionally Watch Public Access (15) 16 82 119 Government Access (16) 26 83 110 Education Access (18) 5 57 151 Library Access (19) 2 50 160 at all anatvz, "" f sarva a° .. _ ~ - ~Ow ~ ed, what tyPeswe pro~amo like as do your avexa~ t°g added much ~ Y on 1119 6e for Rd u, to Viers? e~rltat $ernces woul Y 3- yo~montllly $ervlce, to see deleted- delete: O $5l_$b0 Eydd= pMusicseNice ~~ 61-$ ~ ~ O p_$15 O $ ~ghez p Musi~ er"ICnels O SP°~ ChaCnhynns els \ ~ + ® en's ~ © (~i" O $16-$3 o O $~ 1- o wome hannels O ~d s CUannelels ~ O $31-~ d s Channels O Movie Cltanu ~ 0 $41-$50 O~ovieChannels ONews~amiels el tiOn ONewsCbannels elOAdultMovieChann ails to Columbia satisfac ovieCha~ aene1al level of O Adu1tM tohueLpet Company m the City of our a . 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Comcast® BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO 1918 ST PAUL MN POSTAGE WILL BE PAID BY ADDRESSEE KATHI DONNELLY-COHEN COMC AST 9705 .DATA PARK MINNETONKA, MN 55343 I~I~I~~I~i~~~~llll~~~l~~~ll~l~~l~l~~l~~~l~l~l~~~l~ll `~ ~ ~ I O ~ ~ ~ 'b P. ~ ~ Q' ij I ~ ~ O QQQ ~ y - ti ~ ~ ~ ~ ~ o ,~, ~ I . ~ op a' ~ rod B i ~°o . ~ ~ `~ ~ A I ~ O v> C 'ti ~' '"-~ ~ I q ~ ~ ~ ~ , b9'q ti ~ ~ ~ ~ r U .C 1 ~ ~ N ~ . Z- C O C ~. I O 41 ~~ o l °, ~ o a ~ tJ., O sties nN 1rWaaa NW ~SllJdtl3NNIW Ofdd 3Jtl150d 'ST1 uwv ssdu-lsma a9ltasaad NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES ~....~. ~~~ £~b£SS NW'y~1N013NNIW Hat/d t/1tJQ SOLE °~SD~U.1O~ Section 7 Complaints 2007 Complaints During 2007, tluee complaints were received in our Escalated Group. One was related to a missed appointment. One was related to property damage and the final complaint was related to the loss o~ Comcast Digital Phone. (- Section 8 Officers and Directors r Comcast of Minnesota, Inc. Officer Name Title Brian L. Roberts Chairman Stephen B. Burke Presldent Michael J. Angelakis Chief Financial Officer Executive Vice President Treasurer William Connors President -Midwest Divisfon Gerard J. Lewis, Jr. Chief Privacy Officer Vice President -Content, Technology and Information Deputy General Counsel Tony G. Werner Chief Technology Officer Executive Vice President David L. Cohen Executive Vlce President Assistant Secretary Madison E. Bond Executive Vice President -Content Acquisition David A. Scott Executive Vice President -Finance and Administration John D. Schanz Executive Vice President -National Engineering and Technology Operations David N. Watson Executive Vice President -Operations Arthur R. Block Senior Vice President Assistant Treasurer Secretary Douglas Gaston Senior Vice President General Counsel Assistant Secretary Ernest A, Pighini Senior Vice President Controller Lawrence J. Salva Senior Vice President Robert S. Pick Senior Vice President -Corporate Development Catherine Avglris Senior Vice President -Finance and General Manager, Voice Services Shelia R. Willard Senior Vice President -Government Affa(rs Charisse R. Lillie Senior Vice President -Human Resources Thomas R. Nathan Senior Vice President -Legal and Regulatory Affairs Deputy General Counsel Assistant Secretary Page Murray Senior Vice Presldent-Marketing Support Gregory R. Butz Senfor Vice President -Product Development and Operations Media Services Livingston L. Biddle Senior Vice President -Real Estate Investmentr Kenneth Shelton Vice President Controller Kevin C. Cuddihy Vice President - Ad Sales Peter B. Reisinger Vice President and General Manager - Ad Sales Philip M. Paligraf Vice President and General Manager - Ad Sales Frederick W. Holdswort h Vice President - Ad Sales Finance Todd Goodbinder Vice President -Commercial Services Kenneth Mikalauskas Vice President -Finance ' Assistant Treasurer William E, Dordelman Vice~President -Finance AsslstantTreasurer Russ Borrows Vice President -Finance Operations ]oseph F. DiTrolio Vice Presfdent -Financial Operations Andrew C. Topping Vfce Presldent -Labor and Employment Deputy General Counsel Jeffrey E. Smith Vice President -Marketing, Facilities and General Operations Deputy General Counsel Gerald C. O'Brien Vice President -Real Estate Aaron Geisel Vice President -Sales and Marketing C. Stephen Backstrom Vice Presldent -Taxation Jeffrey S. Ossowskl Division Senior Vice President -Finance Roland Trembley Division Vice President - Ad Sales Ana Gabriel Division Vice President -Corporate Affairs Deric J. Bomar Division Vice President -Human Resources Kerry McKelvey Division Vice President -Sates and Marketing Timothy P. Collins D(v(sion Vtce President -Engineering and Advanced Services Michael Brady Division Vice President -Government and Regulatory Affairs David V. Buhl Regional Senior Vice President Steven Reimer Regional Senior Vice President William R. Robertson Regional Senior Vice President William G. Wright Regional Vice President Damon Milller Regional Vice President -Commercial Services and Telephony Rich Ruggiero Regional Vice President -Communications and Public Affairs Cynthia Cade Regional Vice President -Customer Care Jeff Frazier Regional Vlce President - Customer Operations Katherine Notman Regional Vfce President -Customer Service Max Woolsey Regional Vice President -Engineering and Technical Operations Scott Melter Regional Vice President -Engineering and Technical Operations Brian Kenna Regional Vice President -Finance Bran Richardson Regional Vice President -Finance Kevin T. Bethke Regional Vice President -Finance Peter Kieltyka Regional Vice President -Finance Juan Otero Regional Vice President -Government and Corporate Affairs Kim Roden Regional Vice President -Government Affairs Ardella F. Darst Regional Vice President -Human Resources Julie Harrison Regional Vice President -Human Resources Lisa Schilling Regional Vice President -Human Resources Richard L. Koger Regional Vice President - IT Anthony Lent Regional Vice President -Marketing and Sales Eric A. Schaefer Regional Vfce President -Marketing Robert Curtis Regional Vice President -Technical Operations Steve Thomas Regional Vice President -Technical Operations Mary Beth Schubert Regional Vice President -Public Relations Linda Alper(n Regional Vice President -Telephony Nicholas Kozel Regional Vice President -Sales and Marketing David Dfers Regional Vice President -Telephony Operations Brian J. Sullivan Area Vice President Larry A. Williamson Area Vice President Mark Allen Area Vice President Michael Deland Area Vice President Sandra L. Welcher Area Vice President Directors Arthur R. Block Section 9 Shareholders r- O_ vvnershia of Comcast of Minnesota. Inc. as of February 13, 2008 COLUMBIA HEIGHTS .tan-os DETAILED OUTAGE REPORT Date Columbia Average Time # Subs Cause Minutes Amps Affecteo Monthly Service Level ~ 24 by 7St. Paul Footprint ~omeast. Period: 1/1/2008 To 1/31/2008 Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2008 - 1 241,141 226,013 185,996 82% 74 1.660% Q1-2008 241,141 226,013 185,996 82% 74 1.660% Video 241,141 226,013 185,996 82% 74 1.660% Note: Telephm[e Service Level is an internal benchmark rather then an PCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Nmnber of Calls Offered to the CaB Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Wefi[esdny, I%ebrunry 13, 2008 Pnge ] of 1 2008 - 1 198,614 187,536 155,356 82.8% 64 0.000% QI - 2008 198,614 187,536 155,356 82.8% 64 0.000% Video 198,614 187,536 155,356 82.8% 64 0.000% w..x: ~~.~.:x ~...f .. ~ ,. ..a ,.: - Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. ]t gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to the Call Center NCH: Nmnber of Calls Handfed 6y the Call Center HWSL: Nnmber of Calls }Iandled Within Service Level by the Call Center 1'SL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Wednesday, February 13, 2008 Prrge 1 of I COLUMBIA HEIGHTS COMMUNITY TELEVISION JANUARY 2008 IN-HOUSE PROGRAMS • Mayor's Report (1/15) 31:18 • Mayor's Report (1/29) 28:52 • Community Development Update 25:00 OUTSIDE PROGRAMS * Army Newswatch (4 shows) 28:30 * Book Nook (4 shows) 30:00 * Clvistopher Close Up (4 shows) 28:00 * Finnish Talk and Variety Show (4 shows) 29:30 * Friendship Set to Music (4 shows) 58:30 * Healing Center International (4 shows) 60:00 * Hollywood Cowboys 1:58:35 * Housecall (4 shows) 29:50 * LaRouche Coimection (4 shows) 5830 * Lemonaide: Citizen to Warrior (4 shows) 29:00 * Leslie Davis (4 shows} 28:00 * Light On the Gospel 58:30 * Love Power (4 shows) 60:00 * Magic Book Nook (4 shows) 30:00 * Moving Upstream 1:10:55 * The Prophetic Word (4 shows) 28:30 * Remember ATF 28:28 * Repentance and Love (4 shows) 58:00 * Rice Creek Watershed District Meeting 42:19 * Scotty J's Trailer Trash (4 shows} 58:00 * Somali TV ofMN (4 shows) 59:00 * That Which Is (4 shows) 58:30 * Vets Visit on TV 28:30 * Wirad 58:00 * Yoga On the Go (4 shows) 30:00 Programs Produced (internal) 3 Programs Produced (external) 79 CHANNEL PROGRAMMING * Cablecast Programs 121 * Cableeast Hours 91 FACILITY USE • Studio Hours 12 • Editing Hours 40 • Mac G4 Hours 10 • Portable Equipment Checkouts Monthly Service Level ~ 24 by 7Period ~omeast Periad: 2/1/2008 To 2129/2008 m Minnesota video Morttli NCO NCH HWSL TSL ASA %ATB 2008-2 204,286 196,488 176,358 90% 44 1.463% Ql - 2008 204,286 196,488 176,358 90% 44 1.463% Video 204,286 ~ 196,488 176,358 ~~ ~ 90% 44 1.463% w..._~ ... ~,.. _..~...._ .. ,_ . ",... x ~ ., ,.. ,.. . Nate: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Iiandled by the Call Center HWSL: Number of Calls Handled Within Sewice Level by the Call Center TSL: HWSL / NCI3 ASA: Average Speed of Answer for all calls %ATB: Percent of time all Yrunks were busy Tuesday, March 04, 2008 Pnge 1 of I Monthly Service Level ~ Core Hour Period ~~mCG$'~. Pertocl• 2/1/2008 To 2/29/2008 ~.:.~ Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2008-2 167,921 162,472 147,506 91% 37 0.016% ~Q1-2008 167,921 162,472 147,506 91% 37 0.016% ~ Video 167,921 162,472 147,506 91% 37 0.016% . .,.~ , ... . -R.. , .~: ~ :h ~ _ Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Coils Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL; HWSL /NCH ASA; Average Speed of Answer for all calls ATB: Percent of time all h•m~ks were busy 7}eesday, Minch 04, 2008 page 1 ofl COLUMBIA HEIGHTS Feb-08 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected 2/25/2008 Columbia Hei hts Active 53 3 30 2/25/2008 Columbia Hei hts Active 60 6 60 2/25/2008 Columbia Hei hts Fuses 100 18 180 COLUMBIA HEIGHTS COMMUNITY TELEVISION FEBRUARY 2008 IN-HOUSE PROGRAMS • Mayor's Report (2/12) 24:50 • Mayor's Report (2/26) 27:45 • Recreation Update 15:00 OUTSIDE PROGRAMS * Army Newswatch (4 shows) 28:30 * Book Nook (4 shows) 30:00 * Christopher Close Up (4 shows) 28:00 * Columbia Heights City Council Meeting 1:32:25 * Columbia Heights City Council Meeting 2:06:22 * Columbia Heights Garage Band Jam 2:00:00 * Detroit Don King 60:00 * Empty Bowls 18:20 * Finnish Talk and Vaz~iety Show (4 shows) 29:30 * Friendship Set to Music (4 shows) 58:30 * Healing Center International (4 shows) 60:00 * Housecall (4 shows) 29:50 * I.C. Follies 2:17:13 * LaRouche Connection (4 shows) 58:30 * Lemonaide: Citizen to Warrior (3 shows) 29:00 * Leslie Davis (4 shows) 28:00 * Light On the Gospel 59:30 * Love Power (4 shows) 60:00 * Magic Book Nook (4 shows) 30:00 * The Prophetic Word (4 shows) 28:30 * Remember ATF 28:30 * Repentance and Love (4 shows) 58:00 * Rice Creek Watershed District Meeting 2:48:00 * Scotty J's Trailer Trash (4 shows) 58:00 * Somali TV of MN (4 shows) 59:00 * That Which Is (4 shows) 58:30 * Vets Visit on TV 28:30 * Vic Tedesco 59:42 * Warrior to Citizen (4 shows) 28:30 * Yoga (4 shows) 30:00 Programs Produced (internal) 3 Programs Produced (external) 86 CHANNEL PROGRAMMING Cablecasf Programs 130 Cabtecast Hours 126 FACILITY USE • Studio Hours 10 • Editing Hours 44 • Mac G4 Hours 16 • Portable Equipment Checkouts Employees Share Jeremiah Program Valentine -A team of Comcast employees served a gtered meal for women enrolled in the Jeremiah Program's St. Paul program on Valentine's Day. Comcast volunteers served dinner while volunteers babysat. Mothers enjoyed chair massages and each was given chocolates and asingle-stem rose. Volunteers also brought in homemade baked goods for dessert for both children and mothers. The Jeremiah Program assists single mothers and their children to break the cyde of poverty by providing a campus community where they can prosper in all senses of the word. Programming provides families with safe affordable housing, life- skiHs, empowerment training and earl y childhood education while mothers complete apost-secondary education. 900 Best CommunitiesforYoung People - On January 24, America's Promise Alliance announced the 2008 winners of the best communities for youth. W nners were judged on how they helped deliver the Five Promises which are critical to the development of healthy, successful children: pring adults; safe places; healthy start; effedive edugtion; and opportunities to help others. Three of the five winning communities are proudly served by Comcast - Congratulation s to Landfall, St. Louis Park and St. Paul. United Way Honor- We are pleased to announce that United Way of the Twin Cities has named Comcast a "Best of fnalist for our 2007 campaign. Volunteerfiours -Giving back is very importan! to Comcast and our employees. We are proud to report that our employees generously centributed over 8,000 hours h volunteer service in 2007. Recent activity induct es the Comcast Cares event at Richfield's Wood Lake Nature Center and Reading Buddies program at schools in St. Paul and Eden Prairie. On the first Saturday in May, Twin Cities employees and their families will join thousands of Comcast employees across the country for Comcast Cares Day. More information on that local project in future issues of this newsletter. Black History Month Activities - Comcast and TV One are sponsoring N One's "Living the Dream" student essay contest for high school seniors attending the Minneapolis Urban League Academy. Students will watch the TV One documentary "MLK: The Dream Deferred", and write an essay answering the question: "Are we living tl~e Dream today?" The exerdse will foster a better understanding of Martin Luther King's message and activism. TV One will judge all entries and one student will win a $500 college scholarship. That winning essay will also be entered nationally for a chance at a $2,500 college scholarship. Copies of three documentaries that are debuting this month on N One have been provided to the Minneapolis and St. Paul Public Schools for student and community screenings. They indude: "MLK: The Dream Deferred"-40 years after Martin Luther King's death, how has America lived up to the vision he shared in his most famous speeches?; "Lessons From Little Rodc: A National Report Card" - a look at education 50 years after the Little Rock 9 integrated Arkansas schools; and, "Ebony Fashion Fair: 50 Years of Style" - abehind-the-scene s look of this year's Ebony Fashion Fair-the 5th annual edition of the legendary Blad< touring fashion-extravaganza. For more information on how you can request copies for your school, please call Comcast Educational Coordinator Delpha Harris at 952-607- 4222. "Get Local" Gets Going -Get Local is what we call our local On Demand programming from the Animal Humane Sodety, the Minnesota Historical Sodety and more -all brought to you by Comcast, and ready to watch when you are. Whether its Pet Adoption On Demand or Dating On Demand, or you just want to learn more about the Twin Cities' best shops, restaurants and destinations, customers (Digital Starter and above) will find it on Channel 1. Science Museum Sponsor- Comcast is partnering with the Silence Museum and its new exhibit, "Animation". The exhibit allows families to explore the making of animated film and N shows and play with the tools ofthe trade, from storyboards to voiceovers. Enier the world of current and dassic cartoon characters through April 27. COLUMBIA HEIGHTS Mar-os DETAILED OUTAGE REPORT ,~} l~'rl~'? 7 ~,,; Average Time # Subs Date City Cause Minutes Amps Affected 3!1/2008 Columbia Hei hts Am Iifier 93 1 11 3/2/2008 Columbia Hei hts Am Iifier 87 20 180 z' Monthly Service Level ~ 24 by 7Period Period: 3/1/2008 To 3/31/2008 ~omcast. Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2008-3 216,661 209,537 190,821 91% 33 1.298% Ql -2008 216,661 209,537 190,821 91% 33 1.298% Video 216,661 209,537 190,821 91% 33 1.298% Note: Telephmre Service Level is an internal benchmark ratieer then an FCC service standard. It ganges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Calt Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL; I3WSL /NCH ASA: Average Speed of Answer fm• all calls ATB; Percent of time all trunks were busy Tuesday, April 01, 2008 Pnge 1 of 1 Monthly Service Level ~ Core Hour Period ~ t Pertorl: 3/1/2008 To 3/31!2008 om cas . Minnesota Video Month NCO NCH HWSL T5L ASA %ATB 2008-3 179,208 173,661 158,785 91.4% 30 0.000% Ql -2008 179,208 173,661 158,785 91.4% 30 0.000% Video 179,208 173,661 158,785 91.4% 30 0.000% ....x~n.Y':tw .. wr a+SU .. .i m.vs _: .. Ab.v `-.. .i..,k "' )/..... v . -• .r Note: Telephone Service Level is an 6rternal benchmark rather then an I'CC service standard. It gauges the percent of calls that were answered in 30 seconds a• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB; Percent of time all trunks were busy Tnes~lay, ~pril0l, 2008 Pnge 1 of I Monthly Service Level ~ Core Hour Periotl ~ ,{, Pertod: 1/1/2008 To 3/31/2008 ~,.:,~Qm Cq`Sl" Minnesota Video Mor:th NCO NCH HWSL TSL ASA %ATB 2008 - 1 198,614 187,536 155,356 82.8% 64 0.000% 2008 - 2 167,921 162,472 147,506 90.8% 37 0.047% 2008-3 179,208 173,661 158,785 91.4% 30 0.000% Q1-2008 545,743 523,669 461,647 88.2% 44 0.015% Video 545,743 523,669 461,647 88.2% 44 0.015% Note: Telephone Service Level is an internal benchmark rather then an PCC service standard. It LL gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Nmnber of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB; Percent of time all trunks were busy Tuesdny, Ayril Ol, 2008 1'ny~e 1 of L Monthly Service Level ~ 24 by 7 Period - St. Paul Footprint Pentad: 1/1/2008 To 3/31/2008 Minnesota video Mottt{t NCO NCH HWSL TSL ASA % ATB 2008 - 1 234,392 220,045 182,519 83% 76 1.660% 2008 - 2 204,286 196,488 176,358 90% 44 1.826% 2008 - 3 216,661 209,537 190,821 91% 33 1.298% Q1 -2008 655,339 626,070 549,698 88% 52 1.595% Video 655,339 626,070 549,698 88% 52 1.595% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls tlmt were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Auswer for all calls ATB: Percent of time all trunks were busy Trresdny, Aprtl 07, 2008 Page 1 of I COLUMBIA HEIGHTS COMMUNITY TELEVISION MARCH 2008 IN-HOUSE PROGRAMS • Mayor's Report (3/11) 31:30 • Mayor's Report (3/24) 28:30 • My Hero: Jackie Robinson 50:34 • Decorating Polish Easter Eggs 29:50 • Sister City Quarterly 29:46 • Heights Calendar 1:18:15 • Worship with Rick Brandt 58:30 • Community Development Update 30:30 OUTSIDE PROGRAMS * Army Newswatch (4 shows) 28:30 * Book Nook (4 shows) 30:00 * Boys Basketball Col. Hts. Vs. St. Anthony 1:21:50 * Christopher Close Up (4 shows) 28:00 * Finnish Talk and Variety Show (4 shows) 29:30 * Friendship Set to Music (4 shows) 58:30 * Healing Center International (4 shows) 60:00 * Housecall (4 shows) 29:50 * LaRouche Connection (4 shows) 58:30 * Leslie Davis (4 shows) 28:00 * Light On the Gospel 58:30 * Love Power (4 shows) 60:00 * Magic Book Nook (4 shows) 30:00 * The Prophetic Word (4 shows) 28:30 * Repentance and Love (4 shows) 58:00 * Rice Creek Watershed District Meeting 2:45:11 * Scotty J's Trailer Trash (4 shows) 58:00 * Somali TV of MN (4 shows) 59:00 * That Which Is (4 shows) 58:30 * Vets Visit on TV 28:30 * Warrior to Citizen (4 shows) 28:30 * Yoga (4 shows) 30:00 Programs Produced (internal) 8 Programs Produced (external) 76 CHANNEL PROGRAMMING Cablecast Programs 148 Cablecast Hours 104 FACILITY USE • Studio Hours 19 • Editing Hours 54 • Mac G4 Hours 30 . Portable Equipment Checkouts COLUMBIA HEIGHTS COMMUNITY TELEVISION APRIL 2008 IN-HOUSE PROGRAMS • Mayor's Report (4/15) 28:42 • Mayor's Report (4/29) 27:47 • 2i0 Annual Xonng Artists Showcase 19:33 • Heights Calendar 1:11:45 • Community Development Update 30:30 • We Remember Louie Egey 1:28:35 • Diversity Show #3 45:00 OUTSIDE PROGRAMS * Army Newswatch (4 shows) 28:30 * Blue Cross Foundation: Health Leadet•ship Action Steps ] :27:07 * Book Nook (4 shows) 30:00 * Christophet• Close Up (4 shows) 28:00 * The District Court Show (2 shows) 29:00 * Finnish Talk and Variety Show (4 shows) 29:30 * Friendship Set to Music (4 shows) 58:30 * Healing Center International (4 shows) 60:00 * I-Iousecall (4 shows) 29:50 * LaRouche Connection (4 shows) 58:30 * Leslie Davis (4 shows) 28:00 * Light On the Gospel 58:30 * Love Power (4 shows) 60:00 * Magic Book Nook (4 shows) 30:00 * Mikenastics #7 58:30 * The Prophetic Word (4 shows) 28:30 * Repentance and Love (4 shows) 58:00 * Rice Creek Watershed District Meeting 22:22 * Scotty J's Trailer Trash (4 shows) 58:00 * Somali TV of MN (4 shows) 59:00 * That Which Is (4 shows) 58:30 * TC Musique: Detroit Don King Blues Band 1:02:50 * Vets Visit on TV 28:30 * Watrior to Citizen (4 shows) 28:30 * Yoga (4 shows) 30:00 Programs Produced (internal) 7 Programs Produced (external) 80 CHANNEL PROGRAMMING ''~ Cablecast Programs 145 Cablecast Hours 105 FACILITY USE • Studio Hours 14 • Editing Hours 32 • Mac G4 Hours 34 • Portable Equipment Checkouts Extreme Speed Arrives) - "Twin Cities will get first crack at superfast Comcast service" and "New Comcast service offers serious speetl" screamed the headlines. Comcast Chairman and CEO Brian Roberts talked about DOCSIS 3.0, also known aswideband, at the Consumer Electronics Show in January. On April 3, Comcast made ita reality for residential and commerdal customers here in the Twin Cities -the frst for any cable system in the nation. "This is nothing less than a watershed moment for the future of this region,' is how Twin Cities Regio n Vice President Bill Wright describes the launch of Comcast Extreme Speed offering up to 50 Megabits per secend downloads and 5 Mbps uploads. "I am so proud that we are the first region in the country to be offering this exdti ng new option for over 1.1 million homes in our service area. The choice to launch here is a tribute to our terrific Twin Cities team" With 50/5 extreme speed, customers can download a 4 Gigabit HD movie in about 10 minutes. The same file on Owest's 1.5 Mbps DSL service would fake more than 6 hours. Nationwide, we expect to roll out speeds of up to 100 Mbps io our customers over the next two years with the capability of delivering 160 Mbps or more in the future. In addition, we have increased upload speeds for our 6 Mbps Performance and 8 Mbps Performance Plus levels of Comcast High Speed Internet to up to 1 Mbps and 2 Mbps respectively at no additional charge. Local Educators are National Awards Finalists -Geneva Dorsey of the Minneapolis Public Schools and Mary Tinucci of St. Paul Public Schools have been chosen as "General Excellence" category finalists for the 2008 Cable's Leaders in Learning Awards. Dorsey is being recognized for "Bridging Our Community with Care",where students used the Internet and cable TV to research the I-35 bridge collapse to create empathy with students caught in the tragedy. Tinucd is being recognized for developin g "The Lab", where students use creativity among peers as a healthy coping strategy. The awards program is administered by Cable in the Classroom, Cable's education foundation. Please visit leadersinlearnincawards.ora for more information. United Way Honor-Comcast was recognized as the "Best Multi-location Campaign" at the Greater Twin Cities United Way "Best of 2007" awards ceremony held March 20. Our campaign ambassadors did an amazing job of encouraging partidpation. Comcast and St. Paul Mayor Coleman Celebrate Reading - On March 26, Twin Cities Region employees celebrated Drop Everything and Read along with seven sasses of second graders at Roosevelt Elemontary School on St Paul's west side. Joined by St. Paul Mayor Chris Coleman, Comcasters and their "Reading Buddies" read for an hour. At the end of the sass period, the entire group assembled and talked about the importance d reading. Comcast presented new books to each student Mayor Coleman visited several dassrooms and rested passages from Dr. Seuss he had memorized from reading to his own children. For the past three years, Comcasters have devoted a lunch hour each week to read to the students. it has been a heartwarming and worthwhile activity for all. Giving Back -Our employees are gearing up to volunteer at 31 locations across the metro on Comcast Cares Day, May 3. Comcast helped sponsor the recent visit of Archbishop Desmond Tutu to the Twin Cities. Comcast Newsmakers -Appearing with host Colleen Needles in April are: Senator Norm Coleman; Congressman Keith Ellison; Donna Gillen and Tracina Coward of youthrive; Brian Giolelli, Riverview Economic Development Assodation; Suzanne Payne, Minneapolis Institute of Arts; Debbie Lee, Junior League of St. Paul; Minneapolis City Coundl Member Paul Ostrow with Nick Legeros forArt-A-Whirl; Kari Denissen and Reneo Kargleder of St. Paul Second Shift Initiative; and Gail Vold Greco, Sdence Museum of Minnesota. Newsmakers interviews may be seen throughout the day at :24 and ;54 past the hour on CNN Headline News. Feel free to contactus at any time. We look forward to staying In touch. Thankyoul Kathi Donnelly-Cohen - 952-607-4204; Emmetf Coleman - 952-607-4225 COLUMBIA HEIGHTS DETAILED OUTAGE REPORT ~~~ V ~,~~°~~~ ~" ~~j; nata (',itv Cause Apr-08 ~ ,4, ,,~~,_, r~l Average Time # Subs Minutes Amps Affected 4/27/2008 Columbia Hei hts Power Su I 60 25 253 4/28/2008 Columbia Hei hts Connectors 12 2 16 4/29/2008 Columbia Hei hts Active 115 25 253 4/29/2008 Columbia Hei hts Cable 28 25 253 4/29/2008 Columbia Hei hts Active 150 25 253 Service Level ~ St. Paul Footprint Core Hour Period ~OmCas'~. n,..a„r. er~nnnrs T a/snnnna Video 171,871 165,667 149,581 90.3% 33 0.003% _,..,,, e .„w ~Y .q~, r-.+z. s+,,vi H, .. rav~:..a~xtzx.w _ „ +. ., ,. ~ - .- ..,, Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less, NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center IIWSL: Number of Culls Handled Within Service Level by the CaII Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Tlwrsdny, Mny 08, 2008 Pnge 1 of I Monthly Service Level ~ 24 by 7 Period Perlor% 4/1/2008 To 4/30/2008 ~omcast. Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2008-4 ._210,320 201,424 179,979 89% 41 1.507% Q2 - 2008 210,320 201,424 179,979 89% 41 1.507% Video 210,320 201,424 179,979 89% 41 1.507% Fv lv.x p .... F... .e. xi a u.~4.., • .. ... :..:. .. .^" %x F..z.. Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 secm~ds or less. NCO: Nmnber of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Culls Hnndled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy TNarsdny, Mny 08, 2008 Pnge 1 of I