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Home My WebLink AboutMarch 20, 2003CITY OF COLUMBIA I-(EIGHTS 590 401h Avenue N.E., Columbia lieighls, MN 55421-3R78 (763) 70G-3600 TDD (7G3) 706-3692 Visi( Onr WeGsile at: Irlrlv.ci. calumGin-heiglus.mn.us~ MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, MARCH 20, 2003 CITY HALL CONFERENCE ROOM Please contact Jean at 706-3613 if you are unable to attend. AGENDA: 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of October 17, 2002 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints-John Hunter, Liz Fife, Adele Sperl, and Jim Cleasby c. Notice from October for Change in Analog Service d. Update from School District #13 on Programming of Access Channel e. Notice from December re: Name Change £ Notice from December re: High Speed Intemet Access g. Notice from December re: Pricing Changes for some Services h. Notice re: Change of Pricin~ for Internet Services i. Franchise Fees for 3rd and 4 'Quarter 2002 received j. Other Old Business 5. New Business a. Handling of Customer Complaints b. Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Stroik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of AT & T Broadband- October, November, December 2002, and January, February 2003 Reports --Programs Produced --Installation and Setvice Activity Report --Current Channel Line Up and Service Charges c. Report of the Cable Attorney d. Report of the Assistant to the City Manager 8. Adjournment Attachments The City of Colmnbia Heights does not dlscrimina[e on the basis of disability in the admission m• access to, or h•eahnent or employment in, Its services, programs, or activities. Upon request, accommodation will he provided to allow individuals with disabilities to participate in all City of Columbia licigh[s'servkes, programs, and activites. Auxiliary aids for hmldlcapped persons m~e available upon regnest when the regnest is made a[ least 96 hours in advm~ce. Please call the Deputy City Clerk at 706-3611, to make an~angements. (TDD 70G-3692 tar deaf or hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON 'rb1E OAGIS OF DISAnILITY IN EMPLOYMENT OR THE PROVISION OF SERVICCS COUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, OCTOBER 17, 2002 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Council Representative: City Representative: Legal Counsel: AT & T Broadband Rep APPROVAL OF MINUTES Dennis Stroik, Dave Malroney, Reuben Ruen, and Brad Peterson Bruce Nawrocki Linda Magee Stephen Guzzetta Kathi Donnelly-Cohen Motion by Reuben Ruen, second by Brad Peterson, to approve the minutes from the meeting of July 18, 2002. All ayes. OLD BUSINESS A. Channel Check Everything was ok. B. Correspondence Log and Complaint Follow Up. Complaint by William Proft, 999 4151 Ave-He questioned a $15 overcharge on his bill and a $4.99 increase in the digital package he subscribes to. A copy of the letter Kathi Donnelly-Cohen sent him was enclosed in the agenda packet. It explains that his bill was itemized rather than given the package discount for the Digital Bronze Service and a copy of the notice for the increase to this package and his converter was also included. LeAnn Anderson-941 42 %2 Ave-She had moved the end of July and the landlord tapped into her system and would not allow access for removal of the equipment. AT & T has since terminated service and as soon as she returns the cable modem her account will be credited for all chazges since her vacating the premise. Bruce Ordway-He faxed over several comments which were forwarded to Kathi Donnelly-Cohen. He complained about the TV Guide channel and the amount of advertising on it. He also complained that his signal quality was poor and questioned Pay Aer View movie orders for more than one television in the home. Kathi addressed all of his concerns and explained that Pay Per View movies can be ordered on more than one tv for a single chazge, but must be done through the remote control for each tv set. TELECOMMUNICATIONS COMMISSION MINUTES OCTOBER 17, 2002 PAGE 2 C. Status of Cease and Desist Order to AT & T Steve Guzzetta reported that an agreement had been reached on new arbitration language to our legal counsel's satisfaction. Therefore, the Cease and Desist Order to AT & T can be withdrawn by the City Council. Motion by Dennis, second by Brad to recommend the City Council withdraw the Cease and Desist Order to AT & T as the issue has been resolved. D. AT & T's Current Reporting of Telephone Statistics This issue is still of concern to Cable Administrators and is still being discussed at their meetings. Steve Guzzetta will report back if anything is decided on this issue. E. Proof of Performance Testing Notice of the Performance Testing that took place in August was included in the packet for informational purposes only. F. Franchise Fee Payment for 2"~ Quarter 2002 A copy of the franchise fees received for 2"d Quarter 2002 were enclosed in the agenda packets. G. Internet Tiered Packages Beginning August 1, 2002 A copy of the letter notifying the City that a new package had been added to Internet Service subscribers was enclosed in the packets. In addition to ChoiceLink, the previously offered package, UltraLink was added effective August ls`. This service offers much faster connection and downloading speed capabilities than ChoiceLink at a higher price. One advantage of these services over AOL is that subscribers do not need an additional phone line as they do with AOL. H. Analog Music Choice no Longer Available after September 9, 2002 As of September 9, 2002, Music Choice is no longer offered as an a la carte option on analog video service. Subscribers have the option to purchase DMX as part of the digital format. I. Old Business There was no other new business. TELECOMMiJNICATIONS COMMISSION MINUTES OCTOBER 17, 2002 PAGE 3 NEW BUSINESS A. Rate Regulation Options In August Creighton Bradley & Guzzetta, LLC prepared a memorandum for its AT & T Broadband clients outlining 5 options they could select from to deal with AT & T's pending rate filing. Since it does not appear that a sufficient number of clients are willing to underwrite the cost of an extensive rate review, CBG believes Options C & D strike the best balance between cost, risk, and preservation of rights. The following is a brief summary of each option: a. Do nothing-Let the company raise rates and we would have no rights to go back and review figures or order action. b. We could de-certify-We would not be able to regulate rates and the company would have the right to do as it wished. Even though we currently don't have many rights, we shouldn't give up the ones that we do have. And any changes to laws could have an impact on our rights in the future, thus we should preserve them. c. Perform no review and issue a Rate Order preserving our rights-We could forego a substantive review of the Forms 1240 and 1205 filed in March 2002 and issue a rate order that neither approves or disapproves the proposed rate, but reserves any rights we may have going forward. Such an order would have to be adopted within the 12 month review period provided under the FCC's rate regulation rules. This is the option Steve recommends we take. d. Perform an abbreviated review to determine if the 2001-2002 settlement has been properly implemented-We could review forms to determine if the settlement rates were used in the March 2002 Forms 1240 and 1205, and the rates were calculated and implemented consistent with the settlement agreement as set forth in our last rate orders. Steve had forwarded a letter and some information to Ashpaugh and he didn't see anything that sent up a red flag, so he doesn't feel we should necessarily pursue this option. e. Full blown rate review-This would allow us to examine the figures closely, and the rules established by the FCC. This would be costly and is best done as a large group to share expenses. After some discussion, it was decided that Option "C" seemed to be the best course to take. Motion by Brad, second by Dave to recommend the City Council adopt a Rate Order that preserves our rights and allows for fixture action if deemed necessary. All Ayes. MOTION PASSED. B. Customer Service Notice being Mailed to Subscribers Copies of the notices being mailed out to subscribers were enclosed in the agenda packets. C. MALTA Connections Publication for Fall 2002 A copy of the newsletter was enclosed in the agenda packets for the commission members to review. Linda will check on the mailing list for MALTA to see that commission members receive these newsletters directly. TELECOMMUNICATIONS COMMISSION MINUTES OCTOBER 17, 2002 PAGE 4 D. Other New Business Bruce Nawrocki reiterated his position that Channels 15 & 16 (Access Channels) should be combined as programming on the two is often times duplicated. He feels subscribers should not be paying for two access channels when one would serve the needs of the community. As the budget is being considered at this time, he felt it was appropriate to discuss the possibility of combining them now. Bmce then went on to report that he had recently attended a meeting of the Suburban Rate Authority in Shakopee where he learned that Shakopee had installed a Fiber Optic I-Net Connection shared by the City, School District, and Local Businesses. They worked closely with the Shakopee Public Utility Co. and this connection provides them with hi speed data and telephone service which Time Warner was not willing to provide. The person who spearheaded this project will be writing an article about this joint venture for the NATOA Newsletter. Linda will see that the commission members receive a copy. It was noted that this issue will probably be addressed during our upcoming renewal process. REPORTS A. Report of Commissioners Education-Dennis reported that a Candidate Forum for those running for School Board was taped and is being broadcast on the School Access Channel 18. He encouraged everyone to take the time to view it. He also stated that they have a new character generator system that provides the messaging on the channel and that it is greatly improved. Government- It was noted that the local candidates running for Ciry Offices were being taped in a Forum sponsored by the League of Women Voters. This also will be re- broadcast on Channel 16. Library-Nothing to report Public-Nothing to report B. Report of AT & T Broadband- Kathi reviewed the reports and answered questions for July, August, and September 2002. It was noted the renewal process will begin three years prior to the expiration of the current franchise which is November 9, 2006. Kathi also reported the merger is moving forward and AT & T Comcast has received the IRS Tax Ruling. They are still waiting for the FCC to take necessary action. C. Report of the Cable Attorney 1. The FCC held a Public Forum on Right of Way Issues. One of the topics discussed was that connection to broadband is not being implemented as fast as expected. If interested, you can download the discussion and high points of the meeting from the Internet. 2. ECO Star and Direct TV's merger has been rejected by the FCC as it would create a monopoly and could adversely affect subscribers especially in rural areas where cable is not yet available as an alternative choice. 3. The Court Case of Charter vs. Santa Cruz which had bad implications for Cities holding franchises, was reversed in District Court. Steve will keep us infornied of new developments regarding this. TELECOMMUNICATIONS COMMISSION MINUTES OCTOBER 17, 2002 PAGE 5 D. Report of the Assistant to the City Manager Linda reported the City has received a check from AT & T for the expenses incurred during the transfer process. Motion by Dave, second by Brad, to adjourn the meeting at 8: 00 pm. All ayes. Respectfully submitted, ~~''~ I~~Q~z Shelley Hanson /1 Secretary Shelley Hanson -Hunter, John.doc _ ~ Page 1_'; SUBSCRIBER COMPLAINT FORM COMPLAINT_{~ INQUIRY~_ ?. Constrttctiort _ Restorntio[a _Custotteer Service Billing ~ Rates Erjuipnaeut Co»tpetitio[a _ Liue Extertsiott _ Yrogtr[nuraitag Tecknicnl Service LUerraet Service Other Submitted by December 19, 2002 Jean Kuehn, 763-706-3613 City of Columbia Heights, 590 40"' Ave NE On behalf of Name: John Hunter Address: 1009 42 '/z Ave NE City: Columbia Heights State: MN Zip:55421 Home Telephone 763 781-4314 Work Telephone: NA Description of Complainh He had cable installed last winter excess was laying on erouud, came this summer and removed excess but now Mr. Hunter has discovered that the installer connected the cable line to the antenna he has in his attic The connection was not made directly into his television and the picture quality is not the best Other Conmients:. Resolution requested (if applicable)• Please contact Jolnt and schedule a time to insect and re-install the cable connection OR explain to him why the connection to the antenna is appropriate. Please resolve uo later than 4:30 p.nt, on• Friday, Dec 20, 2002 Information given to; Date: Time: How complaint resolved• Service call scheduled and completed on 12/22 Customer is satisfied Company Representative who processed the complaint/inquiry: KDC LShelley Hanson -Hunter, John doc Page 1 SUBSCRIBER COMPLAINT FORM COMPLAINT~_ INQUIRY_{__~ _Carstructiox _ Restoration _Custoerer Service _ Billing ~ Rates Equipnaeut Comyetftiocr Line Extension _ Progranuning Teclnaical Service _ Internet Service Other Submitted by December 19, 2002 Jean Kuehn, 763-706-3613 City of Columbia Heights, 590 40"' Ave NE On behalf of: Name: John Hunter Address: 1009 42 % Ave NE City: Columbia Heights State: MN Zip:55421 Home Telephone 763 781-4314 Work Telephone: NA Description of Complaint He had cable installed last winter excess was laying on eround, came this summer and removed excess but now Mr Hunter has discovered that the installer connected the cable line to the antenna he has in his attic The connection was not made directly into his television and the picture uuality is not the best Other Comments:. Resolution requested (if applicable)• Please contact John and schedule a tinie to inspect and re-install the cable connection OR exulahi to him why the connection to the antenna is appropriate. Please resolve no later than 4:30 p.m. ou: Friday, Dec 20, 2002 Information given to; Date: Time: How complaint resolved_ We scheduled a service call on Sunday, all he had to do was call us!!!! Company Representative who processed the complaint/inquiry_ _~ ~- _- EJean Kuehn LIZ F.doc Page 1 SUBSCRIBER COMPLAINT FORM COMPLAINT~~ INQUIRY~_ _Coush•uctimz _ Restorntiora _Custorr:er Service X Billing _ Rntes Egazipnaerat Con:petitinra I,iue Extension _ Progrmnndrag Technical Service _ bzterraet Service X Other Deceptive Sales practice Submitted by December 17, 2002 Jean Kuehn, 763-706-3613 City of Columbia Heights, 590 40"' Ave NE On behalf of: Name: LIZ FIFE Address• 4510 Madison St NE City• Columbia Heights, State: MN Zip:55421 Home Telephone 763-571-1363 Work Telephone; Description of Complaint• Telemlrketer called and offered special digital Package for 3 months free and 11so the picture received would be improved Since she was currently~aving $50 O1 this seem like •r bareain and she agreed She even asked why it was so cheau was told "new technology was more efficient etc Got the bill it was $68 00 When she called billiug at ATT/Comcast she was told there was no such promotion Feels sbe asked all the necessary~c uestions and that she was lied to by the telemarketer or ATT Felt the billing person could have pursued the matter and found out who made the Other Conuuents• What was the telemarketer offerine? Resolution requested (if applicable)• Provide service at the offered price if this is what the telemarket proration is offerir~ or clarify the~romotional offer Please respond to Linda Magee Please resolve no later than 4:30 p.m. on• Friday Jan 3.2003 Information given to_ Date: 'time: How complaiut resolved• Held of contracting firm that called her contacted her and set her backup with service she had previously See attached e-mail from him to Jean Company Representative who processed the complaint/inquiry: KDC 1/3/03 ,Jean. Kuehn -Response to Subscriber Complaint Liz Fife Page 1 l From: "Doug Whiteley" <doug@cableguy.ty> To: <Jean.Kuehn@ci.columbia-heights.mn.us> Date: 1 /2/03 4:45PM Subject: Response to Subscriber Complaint -Liz Fife Jean, Last Monday, I spoke to you briefly regarding Liz Fife's (4510 Madison St. NE, (763)571-1363) subscriber complaint filed on Dec. 30, 2002 and wanted to update you on the progress and final resolution of this situation. FYI, I contacted Liz this morning and listened to her story. She was very patient and sincere in her explanation. I apologized for the misunderstanding wanted to let her know we are on her side. Subsquently, the digital service was removed by AT&T and her standard cable service was restored. In addition, AT&T credited (prorated) her account for the month of digital service she received. I spoke to her later in the day to report the credit and she seemed very pleased. In my opinion, as far as Liz Fife is concerned, this case is closed. If you have any further questions, please call me @ (763) 694-7540 ext. 13 I would be more than happy to answer your questions. Thanks for your time, Doug Whiteley Orion Communications An AT&T Contractor CC: "Pam Schneider" <Pam_Schneider@cable.comcast.com>, "Doug Gerding" <DGerd ing@broad band.att.com> SUBSCRIBER COMPLAINT FORM COMPLAINT~~ INQUIRY~L Cozzstrzzction _ Restoration Customer Service X Billing _ Rates Equipmezzt Competition Liz:e Extension Programming _ Technical Service Internet Service Other Submitted by Received ls` complaint Nov 4"' 2002, Jean Kuelur, 763-706-3613 City of Columbia Heights, 590 40°i Ave NE On behalf of: Name: Adele Sperl Address: 5243 5"' St. NE now January 19, 2003 City Columbia Heights State MN Zip 55421 Home Telephone763-572-9184 Description of Complaint: Billing states they did not receive Aug payment, she sent notarized copy showing the check had cleared the bank. She spoke with "Sally" in St. Paul last week and was assured it would be straightened out. Got a bill today for $107+ late fees. Getting a bit frustrated. Other Comments:. This is an older Resolution requested (if applicable)• Please verify accuracy of bill and payments made. Please resolve no later than 4:30 p.nr. on: Call Adele by Today and finalize by Friday Information given to: Time: How complaint resolved• The account WAS credited $56.38 on December 19. This reflects the payment that was posted to another account. Sub sent bank information as requested. Worlc Company Representative who processed the complaint/inquiry: KDC 1/15/03 i Jean Kuehn - Cleasby.doc _ Page 1 SUBSCRIBER COMPLAINT FORM COMPLAINT~~ INQUIRY~_ _Constraretiou _ Restoration _Caaston:er Service x Rillitag _ Rates Equipment Competition _ Line Extension _ Progra»amirag Teckuical Service _ Internet Service _Otleer In ornaatiot: Submitted by On behalf of: Jean Kuehn, 763-706-3613 City of Columbia Heights, 590 40"' Ave NE January 9, 2003 Name• Jim Cleasbv Address:4346 T!' St. NE City• Columbia Heights State: MN Zip:55421 Home Telephone 763 789-7889 Work Telephone; Description of Complaint Inconsistent billing,_got a bill with 1$4 50 credit for "utility error" with no I suggested that perhaps it w1s a common looking insert and he had not noticed it or had not read it He SAVES all of these and has reviewed them and has not found a notice of a rate increase. Other Conunents:. Resolution requested (if applicable) Explain the $4 50 credit iu a past bill and verify that a notice of the rate increase was sent to him Please resolve no later than 4:30 p.m. on: Fri. Jan 10. 2003 Information given to_ Date; Time; How complaint resolved• See letter and attached documents Company Representative who processed the complaint/inquiry: IBC 1/13/03 _._. Jean. Kuehn - cleasby.doc Page 11 Kathi Donnelly-Cohen Director- Government Relations Law & Pohllc Policy Department Telephone: (657)493-5281 Facsimile: (651)493-5288 January 13, 2003 Mr. Jim Cleasby 4346 7"' St. NE Columbia Heights, MN 55421 Re: Price Increase Dear Mr. Cleasby: In March of 2002, the Federal Communications Commission classified cable modem service as an information service, not a cable service. As such, we no longer collected franchise fees on the cable modem service effective March 17. A notice of that was on your April billing statement. If your billing cycle reflected that fees were charged; for example -your bill cycle may be from February 27 to March 26 and we collected franchise fees for that whole period, then the fees paid for March 17 to 26 were owed back to you. Due to a computer error, while we no longer charged and collected the franchise fees on that service alter March 17, the credit on your account was delayed until the September bill cycle. That was credited but noted as "credit utility tax erl". I know this was confusing. A credit of $4.50 does show on the attached ledger. In late November 2002, we sent a postcard to all customers, first class mail, informing them of the January price increase. In addition, we noted that on the cable system, running a notice for 7 days, 24 hours a day, prior to January 1. I have enclosed a photocopy of the notice that was sent. As the notice was sent first class, to the address where all other bills and correspondence are sent, I have no way to confirm that you did receive it. The only way to do that would be to send certified mail and a signature is required. This would be very costly and only increase our cost to do business down the road. Many customers are unaware that we pay for the programming to distribute on the system. Each year our costs are increased by the programmers as they secure rights to additional sporting events, negotiate with major studios for movies and create original programming. Last year alone, the cost of these services increased to us by over 13% yet we did not pass the entire amount on to the customer. Programming costs are increasing for everyone. DirectTV just announced a price increase as well. If you have any questions after looking over the attached information, please feel free to give me a call. Sincerely, Kathi Donnelly-Cohen Jean Kuehn - RE: Cable complaint Page 1 From: "Donnelly-Cohen, Kathi" <Kathi Donnelly-Cohen@cable.comcast.com> To: "'Jean Kuehn"' <Jean.Kuehn@ci.columbia-heights.mn.us> Date: 1 /9/03 4:11 PM Subject: RE: Cable complaint I will give you a full response tomorrow. The "utility" refund was a weird name to call it. This is the amount we collected from him as franchise fee for high speed Internet from March 1 to March 15 when the FCC ruled. We put a notice on the bill that said he were no longer collecting the franchise fee on this and he would get a refund. He got the refund. Second issue -rate notice was sent as a separate postcard a month ago. Notice on crawl on system for 7 days prior to January 1 in Heights as per the franchise. I can only send him a copy of the notice. It was sent to same address as bill. I cannot verify that he received it or read it, only that it was sent first class. Kathi Donnelly-Cohen AT&T Law and Government Affairs 10 River Park Plaza St. Paul, MN 55107 Phone-651-493-5281 Fax - 651 493-5288 Cell - 651-261-7562 -----Original Message----- From: Jean Kuehn [mailto:Jean.Kuehn@ci.Columbia-heights.mn.us] Sent: Thursday, January 09, 2003 4:03 PM To: Donnelly-Cohen, Kathi Subject: Cable complaint Kathy, Perhaps you could have a copy of the notice sent to him and he will then see that he did receive a similar notice. Jean ~ . ~~~ r Kathi Donnelly-Cohen Director -Government Relations Law & Public Policy Department Telephone: (651)493-5281 Facsimile: (651)493-5288 October 28, 2002 Ms. Linda Magee City of Columbia Heights 590 NE 40`h Street Columbia Heights, MN 55421 RE: Analog Pay-Per-View Dear Linda: ar&T In our commitment to keep you informed, I am writing to advise you of some programming changes AT&T Broadband will be making over the next few months. On December 4, the analog pay-per-view channels, which are currently duplicated in the digital bandwidth, will be eliminated. Our digital services offer superior sound and picture quality, as well as more programming options. This move also helps prepare for the launch of new services such as High Definition Television. You may recall that we eliminated the analog premium services when we offered the one-way Digital Cable packages prior to the upgrade. The only analog pay channels that have remained have been the pay-per-view channels. After December 4, subscribers will be required to have a digital converter to order pay-per-view programming. The affected subscribers are being notified with a letter; and a reminder postcard and a phone call will follow if necessary. We will make the transition as easy as possible by either scheduling service appointments to replace the existing analog converters or make them available (with installation instructions) at our local cable stores in Brooklyn Park, Roseville, St. Paul and Inver Grove Heights. If you have any questions, please do not hesitate to contaci us. y7~ Recycled Paper Shelley Hanson -school news ~ ~ ~ Page 1; `~ ~-~_ i ~, From: Jean Kuehn To: Hanson, Shelley; Magee, Linda Date: 11/8/02 8:29AM Subject: school news For Cable Commission Received this note of interest from Ruth Dunn at the High School. From: Ruth Dunn <DunnR(c~colheiohts.k12.mn.us> To: 'Jean Kuehn' <Jean Kuehn(a~ci Columbia-heiohts.mn.us> Date: Thu, Nov 7, 2002 8:03 AM Subject: Cable channel Just wanted you to know that slowly but surely we're making some progress with our Channel 18. We're starting a TV production club at the high school and we've got a dozen students interested in taping and editing programs for the cable channel. We also have a great teacher, Laurel Osterkamp, teaching the video production class. I know we will get some programs from that class. You've probably noticed that we have our new SCALA machine for the channel. There's still a learning curve to climb but we have been using the community billboard to a certain extent. Supt. Kaldor is very supportive of efforts to improve our cable channel. Ruth ~~ ' ~ ~ Kathi Donnelly-Cohen Director-Government Relations Law & Public Pollcy Department Telephone: (651)493-5281 Facsimile: (651)493-5288 December 4, 2002 Ms. Linda Magee City of Columbia Heights 590 NE 40'n Street Columbia Heights, MN 55421 Dear Linda: AT&T Broadband i~~~ ,,. ~ \~~ t`~\1 4~~~~~~. 10 River Park Plaza Sl Paul , MN 55107-1219 At the closing of the AT&T Broadband and Comcast transaction, it was agreed with AT&T Corp. that continued use of the AT&T name by the cable companies would create unnecessary confusion for consumers and imply a relationship to AT&T Corp. that does not exist. Therefore, the former AT&T Broadband entities will adopt Comcast names uniformly. On November 18, 2002, we notified you that, in connection with the closing of the merger between AT&T Broadband and Comcast, the name of the new ultimate parent company was changed from "AT&T Comcast Corporation" to "Comcast Corporation," and the intermediate parent company was changed from "AT&T Broadband Corp." to "Comcast Cable Communications Holdings, Inc." We are pleased to announce that the cable operator in your community, MediaOne North Central Communications Corp., has changed its name to Comcast of Minnesota, Inc. This is merely a name change and does not act to dissolve the corporation or transfer any of its assets. Accordingly, there has been no transfer of the franchise serving your community, and Comcast of Minnesota, Inc. will continue to be obligated to abide by all terms and conditions of the franchise with your community, subject to applicable law. We are providing you notice of these name changes as a matter of courtesy and consistent with our desire to keep you fully informed regarding activities that relate to the cable service being provided in your community. No action is required on your part with respect to this matter. Please note that the name change of the cable operator will not impact our local brand name at this time. Cable service will continue to be provided by Comcast of Minnesota, Inc. under the name "AT&T Broadband" until further notice. If you have any questions about this information, please call me at 651-493-5281. V y truly yo rs, G,p Kathi Donnelly-Cohen Director -Government Relations Recycled Paper ~, David Nyberg Manager- Franchising and Government Aifalrs Law & Public Policy Department - = AT&T Broadband December 6, 2002 10 River Park Plaza Si Paul , MN 55107-1219 Linda Magee City of Columbia Heights 590 NE 40th Street Columbia Heights, MN 55421 RE: Cityof Columbia Heights Dear: Ms. Magee In an effort to keep you fully informed, I would like to take a few moments to tell you about a change in offerings for new customers of our high-speed Internet access product. As of Tuesday, December 10th, all new cable modem customers will be connected to the World Wide Web via the Comcast.net platform. Our current cable modem customers will continue to be served by AT&T Broadband Internet. There are a number of similarities between AT&T Broadband Internet and the features new customers will experience with Comcast.net. Users of both platforms will be connected at download /upload speeds of 1.5Mb and 256kb, respectively. New Comcast.net customers will have the option of doing a `self-installation' or arranging for an AT&T Broadband technician to perform the installation for them. All customers will continue to have access to 24-hour-a-day, seven-days-a-week customer servioe. Differences between the two services include seven a-mail addresses for Comcast.net users vs. six for ATTBI customers, as well as distinct home page content for each. In addition, there will be a variation in service prices for those Comcast.net customers who do not subscribe to our video service: ATTBI Comcast.net Owns modem /has video $42.95 $42.95 Owns modem / no video $46.95 $57.99 Leases modem /has video $45.95 $45.95 Leases modem / no video $49.95 $60.99 We are anticipating at some point in the future all current AT&T Broadband Internet customers will be migrated to the Comcast.net platform as well; we will keep you informed as details become available. Thank you for your time;. as always, please feel free to call with additional questions. Sincerely, David Nyberg ~7~(~ Recycled Paper ~Kathi Donnelly-Cohen Director-Government Relations Law & Public Policy Department l~ ' C~-, AT&T Broadband Telephone: (651)493-5281 Facsimile: (651) 493-5288 December 9, 2002 Linda Magee City of Columbia Heights 590 NE 40th Street Columbia Heights, MN 55421 \~ f.,~l ~~,`?~~ '~' - ,~~, n ~i ~1-~' ~-1~~~' ~~~ G \, ~ ~. ~~~ ,, 10 River Park Plaza S1 Paul. MN 55107-1219 RE: Cityof Columbia Heights Dear Linda: I am writing to notify you that effective with January 2003 customer statements, we will be changing the price of some AT&T Broadband services. We are notifying customers of these changes via postcard (a copy of which is attached). As you know, AT&T Broadband has historically reviewed and adjusted prices at this time of year; 2003 is no exception. These price changes reflect the value our customers receive and an increased itrvestment in broadband networks, customer service, and cable programming. To that end, I have enclosed a fact sheet that summarizes some of the highlights of these investments. Please also note that there is no change at this time in the price of Basic Cable, equipment, installation prices, current AT&T Broadband Internet service or AT&T Broadband phone service. We continue to invest heavily in bringing customers the best cable programming available, at a time when cable networks are developing popular original series and movies and are offering more popular syndicated and sports programming than ever before. AT&T Broadband makes these pricing decisions in an especially competitive environment. Across the area, we face significant competition from two national satellite providers, neither of which provides public/education/government access channels, collects or pays franchise fees, employs local residents, or contributes to the quality of life in our community. In addition, we now face competition in large apartment complexes from provides of video, Internet and phone service. Finally, I want to state unequivocally that these price changes are unrelated to our recent combination with Comcast. Again, AT&T Broadband has customarily adjusted the price of some services at this time of year; these price changes would have occurred even if AT&T Broadband were still part of AT&T. If you have any questions about these price changes, please don't hesitate to contact me at 651-493-5281 or Kathi_Donnelly-Cohen@cable.corncast.com. We value the opportunity to serve the customers of your community and look forward to continuing to work with you in the future. Sincerely, Kathi Donnelly-Cohe~~ Director - Goverument Relations enclosures ~7~(~ Recycled Paper =AT&T Broadband IMPORTANT PRICING INFORMATION FROM AT&T BROADBAND Effective with January 2003 statements,AT&T Broadband will make price Changes in the communities listed below.Through continued Investments in the best cable programming- Including new cltanneis like Outdoor Life, broadband network upgrades and maintenance, and customer service, AT&T Broadband is committed to delivering you the best value In home entertalmnent, I(you have questions, please contact us at 651-222-3333. Arden Hills, Birchwood, Columbia Heights, Deliwood, Falcon Heights, Grant, Hilltop, Lalce Elmo, Lauderdale, Little Canada, Mahtomedi, Maplewood, Mounds View, New Brighton, North Oaks, North St. Paul, Oakdale, Roseville, St. Anthony, Shorevlew,Vadnais Heights,White Bear Lake,White Bear Township,Willernie Current New Price Price Standard Cable (includes Basic I & 2) $35.33 $37.99 PACKAGE PRICES & DIGITALTIERS Dlgltal Basic $12.00 $13.99 An optional level of service, available to Standard Cable customers for an additional monthly charge. Requires Digital Converter and Dlgltal Remote, Dlgltal Starter Package $ 44.50 $47.99 Standard Cable, Encore and Encore Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music, Digital Converter, Digital Remote. Digital Bronze $46.50 $49.99 Standard Cable, Digital Basic, Encore & Encore Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music, Digial Convetter, Dlgltal Remote. Digital Standard Package $51.50 $54.99 Standard Cable, Digital Basit,Variety Pack, PI'emier Pack, Encore and Encore Plexes, Electronic Programming Guide, Pay Per View Access,Dlgital Music, Digital Converter, Digital Remote. Digital Silver $59.99 $62.99 Standard Cable, Digital Basi<,Variety Pack, Encore and Encore Plexes, Starz! and Starz! Plexes, I Additional Premium Channel and Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music, 1 Digital Converter, I Digital Remote. Digital Gold $69.99 $73.99 Standard Cable, Digital Baslc,Varlety Pack, Encore and Encore Plexes, Sarz! and Sraiz! Plexes, 2 Additional Premium Channels and Plexes, Electronic Programming Guide, Pay Per Vlew Access,Dlgital Music, I Digital Converter, I Digital Remote. Digital Programming Access Fee for second oudet. Digital Platinum $83.99 $D8.99 Standard Cable, Digital Basic,Variety Pack, Premier Pack, Encore & Encore Plexes, Starz! And Starz! Plexes, H80, Showdme, Cinemax,The Movie Channel, all Plexes, Electronic Programming Guide, Pay Per View Access,Dlgital Music, I Digital Converter, I Digital Remote, Digital Programming Access Fee for second outlet. Premium Channels $12.99 ea. $13.99 ea. HBO, Showdme, Cinemax, The Movie Channel, Starz! For custcmers ,eceiving service Through commercial accounts or bulk pricing arrangements, same of the praducl, pricing and other information ccnlained herein may not apply. Please refer to the terms and conditions of the separate agreement. Where terms are inconsistent with the inlormaiion in This Protlucta and Services Price list, the terms and conditions of the separate agreement will apply. Ycu mull subscribe l0 Oasic Service to receive other optional video services. Adtlilional equipment may be necessary to receive certain optional servces. Inslallalion, equipment, atltlilicnal outlet change of service, programming access and other charges may apply. Franchise leas, regulatory fees, taxes and other franchise related fees may apply with the actual amount depend- ing on location and services ortlered. There will be no charge for downgrades requested within a0 days of the dale a customers bill rollecls the price or product change. Please call us !or complete details abcul services and prices. 12/02 North Suburbs FlRST C~`SS Y PRE504iTED ^^ oadband U.S.POSTAGE ~~ vY PAID MNNE,gpOl15. MN P1aZa lp 4t~ver Park St Paut, MN 55107 1210? Nor•.h SuW~b"' ~eas.:..ork and The vv.. AT&T groadbantife Netw channel lineup. January Outdoor ded to our Basic 2 el wi{1 be ad offered on channel 77, Ghann ork, Outdoor Life New s eciats celebrating source of series and P Outdoor is the leading on Outdoor Adventure, outdoor adventure and leisure recreaton' Field & Life offers p~gramming Outdoors and pcrion Sports,Animals &The Stream 24 hours a day el 28 The Golf Channel offeo~ry~ Pnov{aesnexclusive live ei hss,HilltoGATour LPGATOUr,Canadian Columbia H g the P Tour and {Wore. golf coverage from ht1 golf Tour,6UY.COMTour'the~ also features Wig Y The Golf Ghann from world- Plus, shows, golf instruction views with news and highlight reno`Nned teaching professor dlof golfnt~ names from thew view the top d Hot Net`'``ork Pay peCable. D S, Spice an -[&T Digital iNDEMAN wilt now be available exclusively on --.AIT'&Tgoadband .,~' 2003 Price Adjustments Key Facts These price changes are unrelated to the AT&T Broadband-Comcast combination Since AT&T Broadbaud began serving the Twin Cities area, it has adjusted prices this time of year. The 2003 price changes we are atmouncing now are simply a continuation of that historical practice, mtd would have occurred even if AT&T Broadband were still a unit of AT&T, Average price increase: 6.8%; no price change for many AT&T Broadband services Effective with January 2003 bills, prices for Standard Basic Cable (which comprises most the most popular cable networks like ESPN, CNN, your local sports chancel like Fox Sports Net, Lifetime, and others), a la carte premium networks like HBO and Showtime (and any premium package prices), and digital cable value packages will increase. There is no change at this time in the prices for Basic Cable, equipment such as set-up boxes and remotes, A'1'&'I' Broadband Internet service, or AT&T Digital Phone service. AT&T Broadband prices its services in an extremely competitive environment Twin Cities-area customers enjoy unprecedented choices when it comes to entertainment and information service providers. Across our product lines, AT&T Broadbaud faces stiff competition every day. In the video entertainment arena alone, AT&T Broadband competes with two national satellite providers across the entire Twin Cities area. We face even greater competition in large apartment complexes with companies that provide video, Internet and telephone services. AT&T Broadband provides customers more value through increased investment The Most Advanced, Reliable Broadband Networks During 2002, AT&T Broadband continued to upgrade its Twin Cities-area broadband networks. These investments are part of a $2 billion commitment nationwide to complete the upgrade of our broadband networks over the next two years. This investment delivers better value to AT&"t Broadband customers in two important ways; • Upgraded networks provide greater service quality and reliability to every AT&T Broadband customer. • Upgraded networks provide customers access to new products and services, including digital cable, AT&T Broadbaud Internet, AT&T Digital Phone service ...plus new services, including video on demand and high- definition television (HDTV). Specifically, we expect to be able to offer high-speed Internet to 100 percent of the homes passed by our broadband networks by year-end 2003. 24/7 Customer Service & Network Management In a competitive marketplace in which consumers have unprecedented entertainment choices, AT&T Broadband continues to invest heavily in customer service: • AT&T Broadbaud provides 24/7 customer service via toll-free phone lines for all products. • AT&T Broadband's Broadband Service Assurance Center monitors AT&T Broadband's network performance 24 hours a day, ensuring rapid response vtd resolution to any service iutetnrption, while performing customer- affecting network maintenance during overnight hours. Cable Programming When you receive your AT&T Broadband statement each month, the biggest single expense you're paying for is the cost of cable programming. Many customers do not know that AT&T Broadband pays cable networks for their programming, not the other way around. The price AT&T Broadband pays cable networks -for basic programming alone -has increased more than 13,2% ou average each year fm' the past tluee year's. By contrast, through sh'eantliuing operations, cost savings, and teclmology, AT&T Broadbaud has been able to limit the increase in the price for AT&T Broadband Expanded Cable to just over 6% over the same period. New channels in 2003 We are please to advise you that we will add Golf Channel and Outdoor Life to Basic 2 subscribers. Programming investments at existing networks Meanwhile, at well-established networks, cable programming is cmrtinually improving. Cable networks, in a competitive 200-channel world, are making major investments in progranuning. Those investments increase the value of their progrmmniog. From ESPN and TN"f's new $4.6-billion deal with the NBA, to TNT's exchisive rights to expensive syndicated shows like ER and Law & Ordw•, to popular original programming on FX (The Shielrn, IIBO (The Sopranos, Sex and the City, etc.), this increased value is reflected in the price customers pay. AT&1' Broadband is committed to the conununity: Listed below are just but a few of the organizations we partnered with in 2002: DARTS Cyber Neighborhood Senior Project Emerging Tec}mology Awards -over $20,000 to area schools Grants and Contributions to area schools: $45,000 in grants On-going contribution of free video service and now high-speed Internet services Employee volunteer program in schools supplemented by additional grants of money Cable in the Classroom program services and guides Children's Theahe Grant Minnesota Goo gran[ St. Paul Library Restoration Donation Community non-profit grants Participation in numerous community events and festivals throughout the area Youi• AT&T Broadband contacts Bill Wright -Area Vice President (651) 493-5000 Kathi Domrelly-Cohen -Director -Government Relations (651) 493-5281 1 ~ ~ / Knthi llonnclly-Cohen Director - Govermnent Relatimrs AT&T Broadband arm Yhone: 651-4)3-5281 Fnx: 651-493-5288 Jamraly 9, 2003 Linda Magee Assistant to the City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 5542,1 Dear Ms. Magee: 10 Rlver Park Plaza SI Paul , MN 55107 1219 In order to keep you well informed, I am writing to let you know that AT&T Broadband is changing the price of AT&T Broadband Internet for current customers who do not purchase any AT&T Broadband Cable services. Effective with their February statements (30 days from notice), the monthly price of AT&T Broadband Internet for current customers who do not purchase AT&T Cable service will be $57.95 (plus $3 for cable-modem rental, if applicable). You may recall that this is the same price we established for new customers who do not purchase AT&T Broadband Cable service late last year; we are now transitioning existing customers to this new price. It is important to note that the overwhelming majority -more than 90 percent of AT&T Broadband Internet customers -also choose to receive AT&T Broadband Cable service. There will be no change in the price of AT&T Broadband Internet for these customers. We are notifying AT&T Broadband Internet customers who do not currently purchase AT&T Broadband Cable services of this price change via a separate letter to the address listed on their account. AT&T Broadband Internet is not aprice-regulated product - we are providing this information as a courtesy only, and no action is required by your community. If you have any questions about this price change, please contact me at 651-493-5281. Sincerely~~ ~(_,~ ' L Kathti_,Donnelly-Cohen `O~~ Recycled Paper 15 ~'~~ .-.~ nucrv .._.~~.. TNIS DOGUMEN715 VOID IF BACKGROUND DESIGN IS NOT COLORED Accounts Payabte ~AT&TBroadband P.O.BOx173805 Denver, CO 80217.3805 (877) 493-6526 PAY EXACTLY Thirty One Thousand Seven Hundred Sixty One Dollars Gnd 22 cents. COLUMBIA HEIGHTS CITY OF MN TO THE 590 40TH AVE NE ORDEOF COLUMBIA HEIGHTS, MN 55427-3878 -- MELLON BANK, N.A. PITTSBURGH, PENNSYLVANIA NUM ER 4674288 ~° <3' VENDOR NO. DATE 193813 Oct 09 2002 AMOUNT ~*****31,761.22 AT&T BROADBAND, LLC. VOfD AFTER 580 DAYS AWhoritetl Signer _. L_ ~- ii'4674288ii' ~:04330i6031r': 0171119784ii' COMCAST FINANCIAL REMITTANCE ADVICE ~Ot11CCiSt AGENCY CORPORATION A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 NO, 229223742 Southfield, MI 48034 Date : 27-JAN-03 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 4THQTR2002 OS-JAN-03 3-SB/MN ANNIA SCHWARTZ 0.00 32,214.90 TOTAL o.o0 3z,21a.so - ~ COMCAST FINAN( AGENCYCORPOR ( (~~mC(~s't'~= A Comcast C '\,.:,- Midwest Divi 29777 Telegr Southfield, M ray Thirty-Two Thousand Two Hurn AI. - MELLON BANK, N.A, ~moN `- Pittsburgh PA 1¢259 able Commumcations ~ .ion Office __,._ _. , _ To COLUMBIA HEIGHTS CITY OF ~MN^~"' The 590 40TH AVE NE Order or COLUMBIA HEIGHTS, MN 55421:-387 United States ~ ~ 11'22922374211' ~:04330i60ia: ?.04"300211' ~~ _. 1 ~,. AT~tY I D/~t-V~[7/~~1 ~' COLUMBIA HEIGHTS COMMUNITY TELEVISION OCTOBER 2002 PROGRAMS • Heights Calendar - 0:55:03 • Mayor's Report (10/15) - 0:20:30 • Mayor's Report (10/29) - 0:26:52 • Witamy Heights - 0:35:54 • Reality Christianity (2 shows) @ 0:30:00 • Newsworthy (4 shows) @ 0:30:00 • Music da camera (2 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:2830 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Mitmesota (4 shows) @ 0:59:50 Programs Produced (internal) 4 Programs Produced (external) 56 CHANNEL PROGRAMMING • Cablecast Programs 108 • Cablecast Hours 84 FACILITY USE • Studio Hours 28 • Editing Hours 72 • Mac G - 4 Usage Hours 80 • Portable Equipment Checkouts 7 CLASSES • 2 students - 2 Camcorder Classes Notes: • Completed shooting Fire Explorer's project. Waiting to schedule editing session. • Training tape for the Security Department will be completed first full week of the month. • New software, some new hardware for Mac edit suite should arrive the end of the mouth. • High usage of the Mac last month reflects the amount of work Steve put into producing his latest "Witamy Heights". r AT&T Broadband Minnesota Call Center 100% 95% 90% 85% 80% 75% += 94% ~- Oct-02 Nov-02 Dec-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 3 ., 7 ._ Oct-02 Nov-02 Average Speed of Answer Dec-02 Nore: This chart contains raw data that has not been adjusted to conform to FCC measurements. COLUMBIA HEIGHTS DETAILED OUTAGE REPORT opt-o2 Average Time # Subs Date City Cause Minutes Amps Affected 15-Oct Columbia Heights Cut Cable 24 10 .__151 Basic I Service .......................................... $8.87 per Mond, Basic I Service iz required before you tan subscribe to additiionai services. Basic 2 Service ......................................... $26.46 Per Monch An optional level of service, available [o Bazic 1 Service customers for an additional monthly charge. PEG Fee ............................................... $2.00 Per Month (Public, Educational and Governmene Progamming) Standard Cable ........................................ $35.33 Per Monch (Includes Basic I and 2) Digital Basic Cable (1st Outlet) ............................ $12.00 Per Month An optional level of service, available to Standard Cable Service customers for an additional monthly charge. Requires diginl receiver and remote. Package Prices and Digital Tiers Digital Starter Package ................................. $4450 per Monch Standard Cable, Encore and Encore Plexes, Elecvonic Programming Guide. Pay Per View Access, Digial Music, Digial Converter, Digial Remote. Digital Bronze Package ................................. $46.50 Per Month Standard Cable, Digital Basic, Encore and Encore Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music, Digital Converter, Digital 0.emote. Digital Standard Package ................................ $51.50 per Mond, Standard Cable, Digital Bazic,Variery Pack Premier Pack Encore and Encore.Plexes, Elettronic Progamming Guide, Pay Per View Access, Digital Music. Digital Converter, Digital Remote. Digital Silver Package .................................. $59.99 Per Montn Standard Gable, Digital Basic,Variery Pack, Encore and Encore Plexes, SEaa and Spa Plexes, I Additional Premium Channel and Plexes, Electronic Progamming Guide. Pay Per View Access, Digial Musiq Digital Converter, Digial Remote. Digital Gold Package ................................... $69.99 Per Month Standard Cable, Digital Bazic, Variety Pack, Encore and Encore Plexes, Stan and SEarz Plexes, 2 Additional Premium Channels and Plexes, Electronic Progamming Guide, Pay Per View Access, Digial Music, I Digital Converter, Digital Remote, Digital Programming Access Fee for additional outlets. Digital Platinum Package ............................... $83.99 per Month Standard Cable, Digial Basic,Variery Pack, Premier Pack, Encore and Encore Plexes, SEarz and SEarz Plexes, HBO, Showcime, Cinemax,The Movie Channel, all Plexes, Elecvonic Progamming Guide, Pay Per Yiew Access. Digital Music. I Digial Converter, i Digital Remote, Digital Programming Access Fee for additional outlets. Digital Packs Variety Pack .......................................... $5.99 per Month Premier Pack ......................................... $5.99 Per Month Spanish Pack with a Digital Package ....................... $6.99 Per Monch Spanish Pack a la Carte ................................ $10.00 Per Month Premium Services Premium Services are optional channels. Individual Premium Service a la carte prices per month. HBO .......... ..... ..... ... .. .. ... .. .. ... ..... ........ ............... .... $12.99 Showtime .. .. ... .. ..... ... ... .. ... ... .. .. ... .. .. ..... ..........................$12.99 Cinemax .. ... ... ..... .. ... ..... ... .. ... ..... ... ... .. ..........................$12.99 The Movie Channel ... .. .. ... .. ... .. ... .... .... ..... .: .....$12.99 . ........ ... ..... .. .. STARZ! .................. ... ............ ........... ... ..........................$12.99 The New Encore .................... ............................................. $ 4.99 All Digiml Premium channels chosen include We multiplex ureens lismd on We channel line up card under Premium Services. Pay Per View Digital Pay Per View ............................ ...... ..... ... ........ ..... .... Price Varies Additional Equipment and Options Equipment per montn Basicl only receiver ......... ... .. ... ... .. .............. ............................$2.00 Non-Basic only receiver ..................... ........... ......... .. ... ... .. ........$4.70 Remote control ... ... ... .. ... ... .. ...... .. ..... ... .. ...........................$0.30 Monthly Cable Guide ................... .. ... .. ..... ... ............................$2.85 Digial access fee ........... ... ... ... ... ....... ... ... .. .............................$4.99 Priors listed do no[ include PEG {ees, {mnchise {ees, state sales mx or other fees. (Continued on oth e! 5ide~ Columbia Heights/Hilltop ]/Ill Installation and Service Unwired Install (within 125' of existing able plant) .. .. ..... ... ... .. ... .. .. ... . .... .. .. .. $41.99 Prewired insEall .. ... ... ... .... .... ... .. .. .. .. ... ... ................. ............$24.99 Additional Outlet-at initial insEall .... ... .. ... ... .. ... .. .. ..... .. ... .. ... . . .. ..... .. .. $13.49 Additional Ou[le[-separate trip ........................ ..... .. ... ..... .. . . ... .. ... ... $19.99 Reloate Outlet ... .. ... ... ...... ... ... .. .. .. ... ... .. ...... ......... ............$16.99 Up/Downgade of addressable services ...... .. .......... .. ... .. ..... .. ... ....... ..... .. $1.99 Upgade optional services-sepaate trip .. ... .. ..... ... .. .. .. .. ... ..... .. .. .. ... .. ... $15.99 Downgade optional services-sepaate trip .. .. ... .. .. ..... .. ..... .. ... ... .. ....... .. ... $9.99 VCR Connexion-at initial install ........................ ... .. .. ... .. ... . . ... .. ... .. ... $5.99 VCR Connettion-sepaate trip ...... ... .. ... ... .. .. ... .. ... ............. .............$12.99 Adminis[a[ive fee for late payment .. ... ... .. ........ .. ... .. .. .... .... . . .. ... .. .. .... $5.00 Returned check service charge ... ... .. ..... ..... .. .................. .............$20.00 Door collection fee ..... ... ...... .. ... ... .... ... .. ... .. ............. .............$20.00 Unreturned addressable receiver ... ... .. .. ... .. ... ... .. ... ..... .. .. .. ... .. .. .....$150.00 Unrecurned digital receiver ... ...... ... .. ... ..... .. ... ... .. .. .. .. ... .. ............$300.00 Unre[urned remote ... ... .. ...... ..... .. ... ... .. .. .... .. ... .. ... .. . . ............$7.00 Home Service Plan (Maintenance agreement per house) ... .... .. ..... ..... ... .. .. $2.95 Per Month Hourly service charge ..... ... ... .. ... .. ... .. ... .. ... .. ............ .............$27.99 Internet Services Monthly Service Fee* ................... .... ............................. ..............$46.95 Discounted Monthly Service Fee" .................................. ....... . . .... .... $42.95 Monthly Cable Modem Leaze Fee .......................... .... .. .......... ...............$3.00 Home Networlting Service** (COnnectiNry to miximum of two addi[ional PCs and allows up to tM1ree IP addresses.) .. . $9.95 TOEaI MOO[hly Service (MOnNIy Sernce Fec and Gble Modem Lease) .................... . ...... ....... $49.95 Discounted Total Monthly $ervi[e (MOnNIy Service Fee and Gble Modcm Lease) ............ .............. $4$.95 Premium InsEallation} ........ ........... ............................... . ..............$99.95 Basic Installation} .......................... .. .. .... .... .. ....... ..............$49.95 Service Call ....... .................................. ....... .......... ..............$49.95 Reloa[ion installation ...... .............. ............ .... .. ........... ..............$19.95 Etherne[ Device ......... ........................................ ....... ..............$49.95 DaEa Outlet ........... ........ .................... .. ............ .... ...... ....... $13.49 Additional Outlet connected at time of Installation .............................. ..... ........ $19.99 Modem Activation Processing Fee .................... .................. .............. $9.95 • Monthly service fee is applied on a per cable modem basis, e.g., a customer using two cable modems will be charged two monthly service fees. ** Connecting multiple computers to a single cable modem requires a Home LAN. C usromer is responsible for purchase. insnllation, configuauon, maintenance. and security of a Home LAN. Se rvice is sold on a per computer bails. Cutomers prohibited from connecting Service or any AT&T Broadba nd equipment to more computers either on or outside of the premises, than are reflected in [heir account with AT&T Broadband. } Does not include tort of Ethernet device. ++Appliabie if cusomer purchazes other AT&T Broadband service(s). Not available in all areaz. Certin res[rittions apply. Attual speeds of Service vary depending upon factors such az customeri computer performance and con- fguation; whether accessing non-ached or cached data; performance chaacteristics of each component of the data network the number of users and overall taffic on the Interne[ and the network; and all users' compliance with the Network AccepEable Use Policy. Upstream data tansfer speed is limited. General Information For customers receiving service [hrough commercial accounts or bulk a[e arrangements, some product, pricing and other information herein may not apply. Pleaze refer [o the terms and conditions of the sepaate agreement Where erms are inconsistent with the information in this Products and Services Price list, the terms and <ondi- dons of the sepaate agreement will apply. Prices do not include fanchise fees or taxes except where noted. Call your cable company for complete details about services and prices. Certain services are available sepaatety or as part of ocher levels of service, and not all services are available in all areas.YOU must subscribe m Bazic I. Service to receive other services or levels of service.You must rent a receiver and remote control for a charge to receive cermin services. installation, equipment, additional outlet change of service, Progamming access and other charges may apply. Fanchise (ees, axes and ocher fees may apply, with the attual amount depending on location and services ordered. Pricing. programming, channel location and packaging may change. All prices are subject to Change. Universal service, oRering a limited number of PEG channels is available in some areaz. For more information all curtomer service. Columbia Heights/Hilltop ]102 ~° ws'fe ..~. ~ ' 2 KTCA 41 TCM 3 KPXM 42 Travel Channel 4 WCCO 43 Lifetime 5 KSTP 44 Food Network 6 Metro 6 Regional Access 45. HGN 7 TV Guide Channel 46 USA 8 KMWB 47 TNT 9 KMSP 48 Fx 10 WFTC 49 SCI-FI I I KARE SO Comedy Central 12 KSTC 51 E! 13 AT&T Television S2 N LAND 15 Public Access 53 DISNEY 16 Government Access S4 Nickelodeon 17 KTCI SS CARTOON 18 Educational Access 56 57 Animal Planet ABC F il 19 Library Access 58 am y CSPAN 21 BRAVO 59 CSPAN 2 22 TBS 60 COURTN 23 WGN 62 TNN 24 QVC 63 Grea[American Country 25 ESPN 64 VH I 26 ESPN2 65 MN 27 Fox Spor[s Net bb BET 29 ESPN Classic Sports 67 Women's Entertainment 30 Hallmark 70 MSNBC 31 CNN ~ iNDEMAND Pay Per View Movies 32 Headline News m iNUEMAND Pay Per View Movies 33 CNBC ~ Hot Network Adult Pay Per View 34 FOXNEWS (10:30 pm-6 am) 35 The Weather Channel ~ Spice Network Adult Pay Per View 36 A&E (b am-10:30 pm) 37 Discovery Channel 96 Home Shopping Network 38 HISTORY 98 Inspirational (12 am-5 pm) 39 The Learning Channel 98 EWTN (5 pm-12 am) 40 AMC 99 Univision III 120 I61 162 164 402 404 Weathenan NOGGIN Discovery Kids Toon Disney Newsworld International Nick Toons Bloomberg MN2 G4 TRIO Wisdom Game Show Network BBC America SHOPNBC OVATION STYLE Discovery Home & Leisure Nick Games & Sports Discovery Health Channel The Health Network Trinity Broadcazting Inspirational Life International Channel Discovery Civilization Science Channel National Geographic Discovery Wings Biography Channel History International TECHN Fox Sporss World ESPNews Outdoor Life Golf Channel Outdoor Channel Speed Channel Fox Digital Sporss Atlantic Fox Digital Sports Central fox Digital Spores Pacific VHI Country MN Jams VH 1 Classic Rock VHI SOUL Muth Music BETJAZZ MBC NUE Great American Country THE WORD Independent Film Lifetime Movie Network Sundance Channel FzM WAM! 517 ENCORE 519 Encore Love Sxories 521 Encore Mystery 513 Encore Western 577 Encore True Scones 529 Encore Action 533 STARZ! AS Starz! Theater 537 Black Starz! A8 Starz! Cinema 539 Starz! Family 550 HBO 552 H602 554 HBO Signature 556 HBO Family 558 HBO Latino 559 HBO Comedy 560 HBO Zone 562 Cinemax 564 More Max 566 Action Max 567 Thriller Max 575 Showcime 577 Showcime Too 579 Showcime Showcase 581 Showcime Extreme 583 Showtime Nexc 584 Showcime Family 585 Showcime Women 586 FLIX 590 The Movie Channel 592 The Movie Channel Xtra ~ ' Hispanic Television Network •~ Discovery en Espanol Fox Sporu World en Espanol • ~ Telemundo International •r~ CineLatino VHI en Espanol • r • MN en Espanol ~: CNN en Espanol •~' Toon Disney en Espanol 440 NBA Previews 441-451 NBA PPV Sports Pkgs 461-469 NHVMLB PPV Sports Packages 607 Playboy en Espanol Adult Pay Per View 800 PPV Previews 801-830 iNDEMAND Pay Per View Movies 844 Hot Network Adult Pay Per View 851 Spice Adult Pay Per View 852 Spice 2 Adult Pay Per View 853 Playboy Adult Pay Per View 900 Listening Room 901 Lice Classical 902 Jazz Vocal Blend 903 Hottest Hits 904 Modern Country 905 Alternative Rock 906 Adult Contemporary 907 Contemporary Christian 906 Rock'N Roll Oldies 909 Clazsic Rock 910 Urban Beat 91 I 70's Hin 912 80's Hiss 913 Hard Rock 914 Album Rock 915 Trends 916 Soft Hiu 917 Dance 918 Groove Lounge 919 Retro Disco 920 Golden Oldies 921 Coffeehouse Rock 922 Classic R & B 923 Traditional Country 924 New Age 925 Symphonic 926 Great Standards 927 Big Band/Swing 928 Children's 929 Smooth Jazz 930 Reggae 931 Rap 932 Urban Adult Contemporzry 933 Gospel 934 Blues 935 Jazz 936 Holidays & Happenings 937 WRNB 950 Latin Contempoary 951 Rock en Espanol 952 Salsa 953 Tejano 954 Latin fan 955 Regional Mexican - 956 Musica de less Americas 957 Fiesta Tropical 120 DigiEal Basic 122 Digital Variety Pack '~k?B:r Digital Premier Pack • ~ ~ Digital Spanish Tier 517 Premium 2 Basic I Universal Service '~ 24 Basic 2 la°'° ~^°°°e' ~~°> „e AT&T Broadband Pay Per View COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Rata City Cause Sep=02 Average Time # Subs Minutes Amps Affected 1-Sep Columbia Heights Cut Cable 73 1 14 6-Sep Columbia Heights Blown Fuse 64 15 259 10-Sep Columbia Heights Cut Cable 53 5 60 Basic 1 Service .......................................... $8.87 Per Monch Besic I Service is required before you can subscribe to additional services. Basic 2 Service ......................................... $26.46 Per Monch An optional level of service, available to Basic I Service customers for an additional monthly charge. PEG Fee .............................................. $2.00 Per Monch (Public. Educational and Government Programming) Standard Cable ........................................ $35.33 Per Monch (Includes Basic I and 2) Digital Basic Cable (1st Outlet) ............................ $12.00 Per Moncn An optional level of service. available co Standard Cable Service customers for an additional monthly charge. Requires digial receiver and remote. Package Prices and Digital Tiers Digital Starter Package ................................. $44.50 Per Moncn Standard Cable, Encore and Encore Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music. Digital Converter, Digital Remote. Digital Bronze Package ................................. $46.50 Per Moncn Standard Cable, Digial Bazic. Encore and Encore Plexes, Electronic Programming Guide, Pay Per View Access, Digital Music, Digital Converter, Digipl Remote. Digital Standard Package ................................ $51.50 Per Monch Standard Cable. Digital Basic.Variery Pack Premier Pack Encore and Encore Plexes, Electronic Progamming Guide, Pay Per View Access, Digital Music. Digital Convetter, Digital Remote. Digital Silver Package .................................. $59.99 Per Monch Standard Cable, Digital BazigVariery Pack Encore and Encore Plexes, Stirz and Stirz Plexes, I Additional Premium Channel and Plexes, Electronic Programming Guide. Pay Per View Access, Digital Music. Digitil Converter, Digital Remote. Digital Gold Package ................................... $69.99 Per Moncn Standard Cable. Digital Basic, Variety Pack Encore and Encore Plexes. Starz and Stars Plexes. 2 Additional Premium Channels and Plexes. Elecvonic Programming Guide, Pay Per View Access, Digital Music, I Digital Converter, Digital Remote, Digital Programming Access Fee for additional outlets. Digital Platinum Package ............................... $83.99 Per Moncn Stindard Cable, Digital Bazic,Variery Pack Premier Pack Encore and-Encore Plexes. Stirz and Stars %exes, HBO, Shov+time, Cinemaz,The Movie Channel, all Plexes, Elecronic Progmmming Guide. Pay Per View Access. Digital Music. I Digital Converter, I Digital Remote, Digital Programming Access Fee for additional outlets. Digital Packs Variety Pack .......................................... $5.99 Per Moncn Premier Pack ......................................... $5.99 Per Moncn Spanish Pack with a Digital Package ....................... $6.99 Per Momth Spanish Pack a la Carte ................................ $10.00 Per Moncn Premium $erViceS Premium Services are optional channels. Ind'niduol Premium Service a l0 carte prices per month. HBO ......................... ..... .. .... ............ ... .. ... .. ... .. ... ..... $12.99 Showtime ................ ... ..... ... ..... ... ... .. ................................$12.99 Cinemax ...................... ... ... ..... ... ... .. ... .............................812.99 The Movie Channel ............. .. ... ... ..... ........ ..............................$12.99 STARZ! ........................ ... ... .. ... ........ ..............................$12.99 The New Encore ................................................................ $ 4.99 All Digiml Premium channels chosen include Ne multiplex screens fisted on the channel line up cab under Premium Services. Pay Per View Digital Pay Per View ................................ ...... ......... ............ Price Varies Additional Equipment and Options Equipment per month Bazic I only receiver ................................................................ $2.00 Non-Basic only receiver ............................................. ..... .......... .. $4.70 Remote control ..................... ....... ........ ... ........... .................$0.30 ' Monthly Cable Guide ............. ..... ... .... ... ..... ...............................$2.85 DigiW access fee ........... ... ..... ....... ..... ........ ............................$4.99 Prices listed do not include PEG fees, franchise (ees, sm[e sales tax or other (ees. (continued on other side) Installation and Service Unwired InzEall (within 125' of existing cable plan[) .... ... .. ... ... .. ... .. ... ..... .. .. ..... $41.99 Prewired install ........... .... .. ..... ...... .. ... .. ... .. .... ............. ....$24.99 ... Additional Outlet-at initial install ....................... .. ... ..... ... .. .. ... .. .. ... ... $13.49 Additional Outlet-separate vip .... .. ... ..... ... .. ..... ................... ........$19.99 Relocate Outlet .. ... .. ... .. .... .. ... .. ... .. ... .. .. ..... ... .. ... ..... .. ........$18.99 Up/Downgmde of addressable services ...... .. ..... ... .. ... ................... .........$1.99 Upgrade optional services-separate Vip ... .. ... ..... .. ... .. ... .. ............. ........$15.99 Downgrade optional services-separate trip .. ...................... ....... . ......... $9.99 VCR Connettion~t initial instill ..................... .. ... .. ... ..... .. ... .. .. . .. .. ... $5.99 VGR Connection-separate trip ... ... .. .. ... .......... .. ...................... ........$12.99 Adminirtrative (ee for late payment .... .. ...... .. ... .. .... ................... .........$5.00 Returned check service charge ..... ... .. ..... ... .. ........ ..... .. .. . .. .. .. .. $20.00 Door collettion fee ......... ...... .. ... ... .. .. ... .. ... ... .................. ........$20.00 Unre[umed addressable receiver ... ..... .. ... .. ... ... .. ...................... .......$150.00 Unre[urned digital receiver .... ... ..... ... .. ........ .. .. ... .. ... ..... ..... .. ......$300.00 Unreturned remote .. .. ... ... ... .. .. .. .... .. .. .$7.00 Home Service Plan (Maintenance agreement per house) .. .. ... ... .. .... .. ..... ... $2.95 Per Month Hourly service charge .... ... ... ..... .. .. ... ..... .......................... ........$27.99 Internet Services Monthly Service Fee* ..... .... ................. ......................... ... $46.95 ..... Discounted Monthly Service Fee"+ ......... ...................................... ......... $42.95 Monthly Cable Modem leaze Fee .................................... ......... ... .......... $3.00 Home Networking Service** (COOnectrv,ry ro ehwo addimeeai PC. ave aiio»a vp ro Arce IP ador ma~mum e. ea.) .. . $9.95 : TOIDI MOndty Service (MentMy Service Fee and Gble Modem l<aze) ........................... ......... $49.9$ Discounted ToEaI Monthly Service (MOVthy Service Fee and Cable Moaem Leaae) ... ............. ..... ... $45.95 Premium Installadonj ............................................. ............. .........$99.95 Bazic lnstillationt ............................................................. ......$49.95 Service Call ...................:.......................... .................... .........549.95 Relocation installation ........................................................... ........ $19.95 Etheme[ Device ......................... ........................... .......... .........$49.95 Data Outlet ........................................ ......... ................ .........$13.49 Additional Outlet connetted at time of Instillation ................................... ......... $19.99 Modem Activation Processing Fee ............................................... ......... $9.95 * Monthly service fee is applied on a per able modem basis, e.g., a curtomer using two cable modems will be charged two morrchly service fees. ** Connecting multiple computers to a single cable modem requires a Home LAN. Customer is responsible for purchase, inrtallation, confguration, maintenance, and security of a Home IAN. Service is sold on a per computer bails. Customers prohibited from connetting Service or arty AT&T Broadband equ ipment to more computers either on or outside of the premises, than are reflected in Neir account with AT&T Broadband. j Does not include tort of Ethernet device. ++Applicable fi customer purchazes other AT&T Broadband service(s). Not available in all areas. Certain retvittions apply. Actual speeds of Service vary depending upon fdClprs such az customeri computer performance and con- fgumtion; whether accessing non-cached or cached data; performance characteristics of each component of the daEa network the number of users and overall tra(O< on the Internet and the network and all users' compliance with the Network Acceptable Use Policy. Upstream data transfer speed is limited. General Information For customers receiving service through commercial accoun¢ or bulk rate arangements, some product, pricing and other information herein may not apply. Pleaze refer to the terms and conditions of the separate agreement Where terns are inconsistent with the information in this Products and Services Price list, the terms and condi- tions of the separate agreement will apply. Prices do not include franchise fees or taxes except where noted. Call your cable company for complete details about services and prices. Certain services are available separately or az part of other levels of service, and no[ all services are available in all areaz.YOU must subscribe to Basic 1 Service to receive other services or levels of service.YOU must rent a receiver and remote control for a charge Yo receive terrain servicex Installation, equipment additional outlet change of service, programming access and other charges may apply. Franchise fees, IDxes and other fees may apply, with the actual amount depending on location and services ordered. Pricing, programming, channel location and packaging may change. All prices are subject to change. Universal service, offering a limited number of PEG channels is available in some areaz. For more infomiadon all curtomer service Columbia HeghtslHilltop ]103 enbimbia H.rvr.klu:nn..., ram 2 KTCA 3 KPXM 4 WCCO 5 KSTP 6 Metro 6 Regional Access 7 N Guide Channel 8 KMWB 9 KMSP 10 WFTC II KARE 12 KSTC 13 AT&T Television IS Public Access 16 Government Access 17 KTCI I $ Educational Access I9 21 22 23 24 25 26 27 29 30 31 32 33 34 Library Access BRAVO TBS WGN QVC ESPN ESPN2 Fox Sports Net ESPN Classic Sports Hallmark CNN Headline News CNBC FOXNEWS The Weather Channel A&E Discovery Channel HISTORY The Learning Channel AMC TCM Travel Channel Lifetime Food Network HGN USA TNT Fx SCI-FI Comedy Cental E! N LAND DISNEY Nickelodeon CARTOON Animal Planet ABC Family CSPAN CSPAN 2 COURT N TIJN Great American Counuy VHI MN U BET 67 Women's Entertainment 70 MSNBC m iNDEMAND Pay Per View Movies m iNDEMAND Pay Per View Movies Hot Network Adult Pay Per View (10:30 pm-6 am) Spice Network Adult Pay Per View (6 am-10:30 pm) 96 Home Shopping Network 98 Inspirational (12 am-5 pm) 98 EWTN (5 pm-12 am) 99 Univision III Weacherscan 517 ENCORE 844 Hoc Necwork Adult 120 NOGGIN 519 Encore Love Stories Pay Per View 121 Discovery Kids 521 Encore Mystery 851 Spice Adult Pay Per View 122 Toon Disney 573 Encore Western 852 Spice 2 Adult Pay Per View :125`:.'. Newsworld International SD Encore True Stories 853 Playboy Adult Pay Per View 126 128 Nick Toons Bloomberg 529 533 Encore Action STARZ! Digital Muslz ExpFes3:r 135 MN2 Si5 SEarz! Theater 136 G4 537 Black Starz! 900 Listening Room 1137'i TRIO 538 Stars! Cinema 901 Lice Classical 138 Wisdom 539 Stars! Family 902 JauVo<al Blend 161 Game Show Network 550 HBO 903 Hottest Hits 162 BBC America 552 HB02 904 Modern Country 164 SHOPNBC 554 HBO Signature 905 Alternative Rock 11:82':;.: OVATION 556 HBO Family 906 Adult Contemporary 183 STYLE 558 HBO Latino 907 Contemporary Christian 201 Discovery Home & Leisure 559 HBO Comedy 908 Rock'N Roll Oldies 215 Nick Games & Sports 560 HBO Zone 909 Classic Rock 220 Discovery Health Channel 562 Cinemax 910 Urban Beat 222 The Health Necwork 564 More Max 91 I 70's Hiu 230 Trinity Broadcasting 566 Action Max 912 80's Hits 231 Inspirational Life 567 "Thriller Max 913 Hard Rock 1!2405?. International Channel 575 Showcime 914 Album Rock 271 Discovery Civiliucion 577 Showcime Too 915 Trends 272 Science Channel 579 Showcime Showcase 916 Soft Hits 273 National Geographic 581 Showcime Extreme 917 Dance 274 Discovery Wings 583 Showcime Next 918 Groove Lounge 275 Biography Channel 584 Showcime Family 919 Retro Disco 276 History International. 585 Showcime Women 920 Golden Oldies 294 TECHN 586 FLIX 921 Coffeehouse Rock 401 Fox Sports World 590 The Movie Channel 922 Classic R & 8 402 ESPNews 592 The Movie Channel Xtra 923 Traditional Country 404 Outdoor L'de ~r Hispanic Television Network 924 New Age 405 Golf Channel Discovery en Espanol 925 Symphonic 406 Outdoor Channel Fox Sporrs World 926 Grea[ Standards %'408"'• Speed Channel en Espanol 927 Big Band/Swing ':4t3~% Foz Digital Sports Atlantic • r Telemundo International 928 Children's c4114':' Fox Digital Sports Central . r • CineLatino 929 Smooch Jass x415§;i Fox Digital Spores Pacifc • r VHI en Espanol 930 Reggae 471 VHI Country • ~ • MN en Espanol 931 Rap 472 MNfams CNN en Espanol 932 Urban Adult Contemporary 473 VHI Classic Rock • r' Toon Disney en Espanol 933 Gospel 474 '" VHI SOUL 934 935 Blues Jau S 476 ; I-46P'. Much Music BETJA77 Digit " al Pay Per~evr 936 Holidays & Happenings 482 MBC 440 NBA Previews 937 WRNS 483 NUE 441-451 NBA PPV Sports Pkgs 950 Latin Contemporary 484 Great American Country 461-469 NHUMLB PPV Sports 951 Rock en Espanol 486 THE WORD Packages 952 Salsa 503 Independent Film 607 Playboy en Espanol Adult 953 Tejano 504 Lifetime Movie Network Pay Per View 954 Latin Jau 50S=-ti Sundance Channel 800 PPV Previews 955 Regional Mexican fi50&:'~i FxM 801-830 iNDEMAND 956 Musita de las Americas 957 Fiesta Tropical v516 WAM! Pay Per View Movies 120 Digital Basic 122 Digital Variety Pack J28' Digital Premier Pack • ~ r Digital Spanish Tier 517 Premium 2 Basic I Universal Service 24 Basic 2 Bold Gunnel Name o ,, = AT&T Broadband Pay Per View .w ~m~ ~. ~. Awl' "vn~ir~va~~`i'ri• COLUMBIA HEIGHTS COMMUNITY TELEVISION NOVEMBER 2002 PROGRAMS • Heights Calendar - 0:56:26 • Mayor's Report (11/13) - 0:27:44 • Mayor's Repo-•t (11/26) - 0:30:00 • Reality Christianity (2 shows) @ 0:30:00 • Newsworthy (4 shows) @ 0:30:00 • Music da camera (2 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Mimiesota (4 shows) @ 0:59:50 Programs Produced (internal) 3 Programs Produced (external) 56 CHANNEL PROGRAMMING • Cablecast Programs 98 • Cablecast Hours 74 FACILITY USE • Studio Hours 24 • Editing Hours 38 • Mac G - 4 Usage Hours 26 • Portable Equipment Checkouts 3 cLass~s • No classes were held in November. Notes: • Training tape for the Security Department was completed. • New editing software arrived for the Mac as well as a small audio board and additional audio and video cable to complete the system. Staff hopes to complete wiring this month although some items are on back order. • The last taping of Mayor's Report with the current mayor will take place in December. Staff Hopes to continue the show with the new mayor in January. COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Nov-02 Average Time # Subs Date City Cause Minutes Amps Affected 2-Nov Columbia Heights Connector 72 _ _ 1 14 AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 .. l ,I, ~! . .~ , , : Oct-02 Nov-02 Average Speed of Answer Dec-02 Nore: This chart contains raw data that has not been adjusted to conform to FCC measurements. AT&T Broadband Minnesota Call Center 100% 95% 90% 85% 80% 75% Oct-02 Nov-02 Dec-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. Shelley Hanson - CHRATES.doc Page 1 l November 2002 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.87 Basic 2 SERVICE 20.40 STANDARD CABLE 35.33 PEG Fee 2.00 Basic 1 only Converter 2.00 Non-Basic only Converter 4.70 Remote Control .30 PREMIUM SERVICES: DIGITAL HBO/HBO2 12.99 SHOWTIME 12.99 CINEMAX 12.99 THE MOVIE CHANNEL 12.99 STARZ! 12.99 Encore 4.99 DIGITAL PACKAGES Digital Basic (includes Standard Cable 12.00 Starter (includes Standard Cable) 44.50 Bronze (includes Standard Cable) 46.50 Standard (includes Standard Cable) 51.50 Silver (includes Standard Cable) 59.99 Gold (includes Standard Cable) 69.99 Platinum (includes Standard Cable) 83.99 Spanish Tier 6.99 Variety Tier (a la carte) 5.99 Premier Tier (a la carte) 5.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies ' Shelley Hanson - CHRATES.doc MONTHLY GUIDE 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet-separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 150.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 42.95 Modem Lease 3.00 if not a cable subscriber 46.95 Modem Lease 3.00 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 I~Shelle Hanson - CHLINEUP doc T ~ ~ Page 1 L Y~: Channel Line-up for Columbia HeightslHilltop November 2002 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS '2 - KTCA (PBS) 24 - QVC `54 -NICKELODEON 16-GOVERNMENT ACCESS 3-N GUIDE CHANNEL `25-ESPN '55-CARTOON NETWORK 18- EDUCATIONAL ACCESS '4-W000 '26-ESPN2 '56-ANIMAL PLANET 19 -LIBRARY ACCESS *5 - KSTP 27 -FOX Sports `57 -FOX FAMILY 6 -METRO 6 28 -Undetermined 58 - C-SPAN '7 - KPXM '29 -ESPN CLASSIC *60 -COURT N * '8-KMWB(WB23) "30 -Hallmark *62-TNN '9-KMSP "31-CNN "63-GREAT AMERICAN COUNTRY '10-WFTC '32-HEADLINE NEWS '64-VH-1 '11-KARE '33-CNBC '65-MTV *12-KVMB 34-FOX NEWS *66-BET 13-M1TV 35-WEATHER CHANNEL '67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI `36-A&E *70-MSNBC 76-PPV 20-C-SPAN11 `37-THE DISCOVERY CHANNEL 77-PPV "21-BRAVO "38-THE HISTORY CHANNEL 78-PPV '22-TBS '39-THE LEARNING CHANNEL `23-WGN '40-AMC 96-HSN "41-TURNER CLASSIC MOVIES 98-EWTN/INSP '42-TRAVEL CHANNEL '99-UNIVISION `43-LIFETIME `44 - FOOD NETW ORK '45 - HGN '46 -USA '47 -TNT '48 - fX *49 -SCI-FI-CHANNEL '50 -COMEDY CENTRAL 'S1 - E~ '52 - N LAND '53 -DISNEY CHANNEL ~~, nnww rwn w ry AT&7' lunwr~tyurnr~li~wv~"''' COLUMBIA HEIGHTS COMMUNITY TELEVISION DECEMBER 2002 PROGRAMS • Heights Calendar - 0:56:38 • Mayor's Report (12/17) - 0:33:40 • Witainy Heights - 0:28:07 • Reality Christianity (2 shows) @ 0:30:00 • Reality Christianity Christmas Show 0:30:00 • Newsworthy (4 shows) @ 0:30:00 • Mnsic da camera (2 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Tallc (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28: IS • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Mimiesota (4 shows) @ 0:59:50 Programs Produced (internal) 3 Programs Produced (external) 57 CHANNEL PROGRAMMING • Cablecast Programs 105 • Cablecast Hours 82 FACILITY USE • Studio Hours 12 • Editing Hours 32 • Mac G - 4 Usage Hours 16 • Portable 1;quipment Checkouts 2 CLASSES • No classes were held in December. Scheduled winter classes startup in late January. Notes: • Staff hopes to complete wiring of Mac edit suite this month. One item is still on back m•der. • The Mayors Report tapings resume with new mayor ,... . r - AT&T Broadband _ M . inneso#a Y~i[eo CustomerServ~ce, . ~ Sales , '' ° Disconnect~$ave Sum to Queues ntH /VR - Ca//s to -Queue ' n ; Abarr , . Queue" Ansx 30 Ca/Is to queue ' ban .- Queue ` '-Ca/Is to Queue 'A6an ' Queue, s <'30 'Calls to Q A Queue - SF ~ _ l ~-~! i 1 4% November' 248,379 106,792 1,197 100,355 48,555 1,8f 9 964 ~ 3,066 43,658 9 Oecem6er 281,005 112,249 1,445 101,386 45,280 f X2,457 1,1! ~~ Y S 2,672 145,199 96% .~ y` ~-~, ~U Qtr 4 TSF 1 oo°i° so°i° so°i° 7o°r° so°r° 50% 40% 30% 20% 10% 0% October November December Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. AT&T Br®adband Minnesota Call Center 100% 95% 90% 85% 80% 75% Oct-02 Nov-02 Dec-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 I _ Oct-02 Nov-02 Average Speed of Answer Dec-02 Nore: This chart contains raw data that has not been adjusted to conform to FCC measurements. COLUMBIA HEIGHTS Dec-o2 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected I,J Channel Line-up for Columbia Heights/Hilltop January 2003 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS '2 - KTCA (PBS) 24 - OVC *54 -NICKELODEON 16.-GOVERNMENT ACCESS 3-N GUIDE CHANNEL *25-ESPN "55-CARTOON NETWORK 18- EDUCATIONAL ACCESS "4-W000 '26-ESPN2 `56-ANIMAL PLANET 19 -LIBRARY ACCESS `5 - KSTP 27 - FOX Sporls *57 -FOX FAMILY 6 -METRO 6 28 -The Golf Channel 58 - C-SPAN '7-KPXM '29-ESPN CLASSIC "60-COURTN • "8-KMWB(W823) '30 -Hallmark '62-TNN '9 - KMSP '31 -CNN '63- GREAT AMERICAN COUNTRY '10-WFTC `32-HEADLINE NEWS '64-VH-1 *11 - KARE *33 - CNBC '65 - MN '12-KVMB 34-FOX NEWS '66-BET 13 - M1N 35 -WEATHER CHANNEL `67 -ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI *36-A&E *70-MSNBC 76-PPV 20 - C-SPAN11 '37 -THE DISCOVERY CHANNEL 77 -Outdoor Life Network '21-BRAVO '38-THE HISTORY CHANNEL 78-PPV '22-TBS '39-THE LEARNING CHANNEL `23 - WGN *40 -AMC 96-HSN `41-TURNER CLASSIC MGVIES 98-EWTN/INSP '42-TRAVEL CHANNEL '99 - UNIVISIIXJ '43 -LIFETIME "44 -FOOD NETWORK HGN `45 - >> *46 -USA r•`'.") s~7 '47 -TNT ~`:I ~-d s ~ ~ i ts~~ ~ *49-SCI-FI-CHANNEL `.» ~~ ~ , l ~~ "50-COMEDY CENTRAL ~u ~"ti ` 51 - E I ' `52 - N LAND `53 -DISNEY CHANNEL JANUARY 2003 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.87 Basic 2 SERVICE 26.46 STANDARD CABLE 37.99 PEG Fee 2.00 Basic 1 only Converter 2.00 Non-Basic only Converter 4.70 Remote Control .30 PREMIUM SERVICES: DIGITAL HBO/HB02 13.99 SHOWTIME 13.99 CINEMAX 13.99 THE MOVIE CHANNEL 13.99 STARZ! 13.99 Encore 4.99 DIGITAL PACKAGES Digital Basic (includes Standard Cable 13.99 Starter (includes Standard Cable) 47.99 Bronze (includes Standard Cable) 49.99 Standard (includes Standard Cable) 54.99 Silver (includes Standard Cable) 62.99 Gold (includes Standard Cable) 73.99 Platinum (includes Standard Cable) 88.99 Spanish Tier w/package 6.99 Spanish Tier (a la carte) 10.00 Variety Tier (a la carte) 5.99 Premier Tier (a la carte) 5.99 PAY-PER-VIEW MOVIES-Digital Only: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies MONTHLY GUIDE 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 150.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 42.95 Modem Lease 3.00 if not a cable subscriber 46.95 Modem Lease 3.00 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 nnwwr+-nw~~ A'fi~7" vnv~vowr~r~' COLUMBIA HEIGHTS COMMUNITY TELEVISION JANUARY 2003 PROGRAMS • Heights Calendar - 0:55:05 • Mayor's Report (1/14) - 0:28:42 • Mayor's Report (1/28) - 0:24:49 • Witamy Heights Festival - 2:18:04 • Reality CInistianity (2 shows) @ 030:00 • Anoka County Today - 0:30:00 • The Wazoo Show - 0:27:50 • Hour of Restoration (4 shows) @ 1:00:00 • Newsworthy (4 shows) @ 0:30:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Miimesota (4 shows) @ 2:00:00 Programs Produced (internal) 4 Programs Produced (external) 64 CHANNEL PROGRAMMING • Cablecast Programs 100 • Cablecast Hours 89 FACILITY USE • Studio Hours 14 • Editing Hours 40 • Mac G - 4 Usage Hours 12 • Portable Equipment Checkouts 0 CLASSES • Two students attended the "How To Use Your Camcorder" class Wednesday, Jan. 29. Notes: • The Mayor's Report tapings have resumed with new mayor. • New program started airing on the channel: Hour of Restoratiou, produced by Pastor Eddy N. Udeh COLUMBIA HEIGHTS Jan-03 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected _ ~~"~ ~a r rnl ~~~ V ~G~~ ~~~ C1:,~ 2003 ~ Shelley Hanson,- Feb 03 Report doc _ Page 1 '; w ATs~T ornvr+~vlu-~fiv COLUMBIA HEIGHTS COMMUNITY TELEVISION FEBRUARY 2003 PROGRAMS • Heights Calendar - 0:52:53 • Mayor's Repm•t (2/11) - 0:26:00 • Maym's Report (2/25) - 0:25:49 • Fire Department )/xplorers Program - 17:40 • Empty Bowls 2003 - 0:1820 • Alexaudra House - 0:42:00 • Auoka County Today 0:30:00 • Legislative Update - 0:15:00 • Hour of Restoration (4 shows) @ 1:00:00 • Reality Christianity (2 shows) @ 0:30:00 • Newsworthy (4 shows) @ 0:30:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Comtection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 2:00:00 Programs Produced (internal) 4 Programs Produced (external) 66 CHANNEL PROGRAMMING • Cablecast Programs 93 • Cablecast Hours 75 ~_ Shelley Hanson -Feb 03 Report.doc Page 2 FACILITY USE • Studio Hours 18 • Editing Hours 54 • Mac G - 4 Usage Hours 24 • Portable Equiprnent Checkouts 3 CLASSES • No classes were scheduled for the mmith of February. Notes: • Wiring of Mac edit spite was finally completed. Comcast -;Minnesota Video Custom_ enService 'Sales. DisconnecUSave Sum to Queues ' Month IVR ~ Calls to Queue ~ ~ -~Aban -' Queue Ans <30' 'Calls to , Queue ', ~ ,Aden', -„ Queue .~ Ans<30 „ (:ells fo ~' '~ Queue ~ _ ~. ,Aden' ~~ Queue Ans<30 Calls to Queue Aban Queue Ans<30 ASA TSL ~ Alf Tunks Bus Janua 56,318 113,909 1,625 103,628 49,688 1,364 42,506 5,339 25 5,110 168,936 3,014 151,244 10 93% 0.00% Febru 54,255 98,246 1,547 90,180 ~ 40,306 1,015 37,153 ~ 6,496 72 6,327 145,048 2,634 133,660 9 96% 0.04% Qtr 1 TSL 1 oo°i° 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% January February Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls handled that were answered in 30 seconds or less. COLUMBIA HEIGHTS Feb-03 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected ~lll Weatherscan 517 ENCORE 844 Hot Network Adult 120 NOGGIN 519 Encore Love Stories Pay Per View '. 121 Discovery Kids 521 Encore Mystery 851 Spice Adult Pay Per Vlew 122 Toon Disney 513 Encore Western 852 Spice 2 Adult Pay Per Yiew '-:].2$=' Newsworid International 527 Encore True Stories 853 Playboy Adult Pay Per View 126 128 Nick Toons Bloomberg 529 533 Encore Action STARZ! "~ ~ rte v ~~ di Ex ss itzil f~us r 135 MN2 535 Starz!Theater ~ ~ g ,. p lG e 136 G4 537 Black Starz! 900 Listening Room ~: ~ 7!;.r. TRIO 538 Starz! Cinema 901 Lice Classical 138 Wisdom 539 Starz! Family 902 Jazz Vocal Blend Ibl Game Show Network 550 HBO 903 Ho[[esC Hi[s 162 BBC America 552 HB02 904 Modern Country 164 SHOPNBC 554 HBO Signature 905 Alternative Rock 'iIt82';t~ OVATION 556 H80 Family 906 Adult Contemporary 183 STYLE 558 HBO Latino 907 Contemporary Christian 201 Discovery Home & Leisure 559 HBO Comedy 908 Rock'N Roll Oldies 2t5 Nick Games & Sports 560 HBO Zone 909 Classic Rock 220 Discovery Health Channel 562 Cinemax 910 Urban Beat 222 The Health Network 564 More Max 91 I 70's Hics 230 Trinity Broadcasting 566 Action Max 912 80's Hits 231 Inspirational Life 567 Thriller Maz 913 Hard Rock (r240'ri! Internatonal Channel 575 $howtime - 914 Album Rock 271 Discovery Civilingon 577 $howtime Too 915 Trends 272 Science Channel 579 $howtime Showcase 916 So(c Hits 273 National Geographic 581 $howtime Extreme 917 Dance 274 Discovery Wings 583 Showtime Nex[ 918 Groove Lounge 275 Biography Channel 584 Showtime Family 919 Retro Disco 276 History International 585 $howtime Women 920 Golden Oldies 294 TECHTV 586 FLIX 921 Coffeehouse Rock q01 Fox Sports World 590 The Movie Channel 922 Classic R & 8 q02 ESPNews 592 The Movie Channel Xtra 923 Traditional Country 404 Outdoor Life ~; Hispanic Television Network 924 New Age 405 Golf Channel • ~ Discovery en Espanol 925 Symphonic 906 Outdoor Channel • ~ Foz Sports World 926 Great Standards q 8'I? Speed Channel en Espanol 927 Big BandlSwing ':413:2 Fox Digital Sports Atlantic ~ ~ Telemundo International 928 Children's 1414'i~! Fox Digital Sports Central • ~ • CineLatlno 929 Smooth Jazz 9!ISf ~i Fox Digital Sports PadGc • i VHI en Espanol 930 Reggae 471 VHI Country •i. MTV en Espanol 9J1 Rap 972 MTV Jams • ~ : CNN en Espanol 932 Urban Adult Contemporary 473 VHI Classic Rock • t • loon Drsney en Espanol 933 Gospel 474 ' : VHI SOUL 934 Blues :4X6 ; Much Musl< Digt tia! Pay PerV~eN~ *~-~ ~ABL'R BETJAZZ 936 Hotida s & Ha enin s Y PP g 482 MBC 440 NBA Previews 937 WRNS 483 NUE 441-4 51 NBA PPV Sports Pkgs 950 Latin Contemporary 464 Great American Country 461-4 69 NHUMLB PPV Sports 951 Rock en Espanol 4B6 THE WORD Packages 952 Salsa 503 Independent Film 607 Playboy en Espanol Adult 953 Te~ano 504 Lifetime Movie Network Pay Per View 954 Latin Jazz 505`:! Sundance Channel 800 PPV Previews 955 Regional Mexican StlfiJ'? FxM 801-830 iNDEMAND 956 Musica de las Americas 516 WAM! Pay Per View Movies 957 Fiesta Tropical 120 Digiral Basic 122 Digital Variety Pack :' 28« Digital Premier Pack • i i Digital Spanish Tier 517 Premium Channel Line-up for Columbia Heights/Hilltop MARCH 2003 Universal Service Basic 1 Basic 2 15-PUBLIC ACCESS "2-KTCA (PBS) 24-OVC "54-NICKELODEON 16-GOVERNMENT ACCESS "3-KPXM '25-ESPN '55-CARTOON NETWORK 18- EDUCATIONAL ACCESS `4-W000 '26-ESPN2 "56-ANIMAL PLAN ET 19-LIBRARY ACCESS "5-KSTP 27-FOX SpoAs '57-ABC FAMILY 6-METR06 28-The Golf Channel 58-C-SPAN 7-TV GUIDE CHANNEL '29-ESPN CLASSIC 59-C-SPAN2 '8-KMWB(W823) `30 -HALLMARK "60-COURT TV "9-KMSP '31-CNN '62-TNN" '10-WFTC *32-HEADLINE NEWS 63-GREAT AMERICAN COUNTRY '11-KARE *33-CNBC '64-VH-1 *12 - KSTC 34 -FOX NEWS "65 -MTV 13 - COMCAST 13 35 -WEATHER CHANNEL '66 -BET OPTIONAL SERVICES: 17-KTCI "36-A&E '67-WOMEN'S ENTERTAINMENT 76-PPV '21 -BRAVO "37 -DISCOVERY CHANNE L '70 - MSNBC *22-TBS "38-HISTORY CHANNEL 77-OUTDOOR LIFE "23-WGN '39-LEARNING CHANNEL 96 -Home Shopping "40 -AMC 98-EWTN/INSP '41-TURNER CLASSIC MOVIES "99-UNIVISION '42-TRAVEL CHANNEL "43 -LIFETIME '44 -FOOD NETWORK "45 - HGTV "46 -USA '47 -TNT '48 - fX '49 -SCI-FI-CHANNEL '50 -COMEDY CENTRAL '51 - E~ '52 - TV LAND '53 -DISNEY CHANNEL MARCH 2003 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.87 Basic 2 SERVICE 26.46 STANDARD CABLE 37.99 PEG Fee 2.00 Basic 1 only Converter 2.00 Non-Basic only Converter 4.70 Remote Control .30 PREMIUM SERVICES: DIGITAL HBO/HB02 13.99 SHOWTIME 13.99 CINEMAX 13.99 THE MOVIE CHANNEL 13.99 STARZ! 13.99 Encore 4.99 DIGITAL PACKAGES Digital Basic (includes Standard Cable 13.99 Starter (includes Standard Cable) 47.99 Bronze (includes Standard Cable) 49.99 Standard (includes Standard Cable) 54.99 Silver (includes Standard Cable) 62.99 Gold (includes Standard Cable) 73.99 Platinum (includes Standard Cable) 88.99 Spanish Tier w/package 6.99 Spanish Tier (a la carte) 10.00 Variety Tier (a la carte) 5.99 Premier Tier (a la carte) 5.99 PAY-PER-VIEW MOVIES-Digital Only: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies MONTHLY GUIDE 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18,99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 150.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @ Home Service If a cable subscriber 42.95 Modem Lease 3.00 if not a cable subscriber 57.99 Modem Lease 3.00 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlel Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00