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HomeMy WebLinkAboutOctober 17, 2002CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: wwrv. ci.coiumbia-heights.mn. us MEETING OE THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, OCTOBER 17, 2002 CITY HALL CONFERENCE ROOM Please contact Jean at 706-3613 if you are unable to attend. AGENDA: 1. Call to Order 2. Roll Call 3. Approval of the Minuties of the Meeting of Jttly 18, 2002 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints-William Proft & LeAnn Anderson c. Status of Cease and Desist Order to AT & T d. A"I' & T's Current Reporting of Telephone Statistics e. Proof of Performance Testing took place in July f Franchise Fee Payment for 2"d Quarter 2002 g. Internet Tiered Packages Beginning August 1, 2002 h. Analog Music Choice no longer available after September 9, 2002 i. Other Old Business 5. New Business a. Rate Regulation Options b. Customer Service Notice being Mailed to Subscribers c. MACTA Connections Publication for Fall 2002 d. Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Sh•oik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of AT & T Broadband- July, August, September 2002 Reports --Programs Produced --Installation and Service Activity Report --Current Channel Line Up and Setvice Charges a Report of the Cable Attorney d. Report of the Assistant to the City Manager 8. Adjotunment Attachments The Clty oC Columbia Heights does not dism~hnluate on the basis or disability in the adndssimc m' access to, or treatment m' mnployment in, Its services, programs, or acHvlaes. Upon request, acconunodatfon w11i be provided to allow hulividnals with disabilities to partlclpa[e in all City or Cohunhla Ilcights' services, programs, and activities. Auxiliary aids for handicapped persons arc available upon request when the request is made ut least 96 hours In advance. Please toll the Deputy City Clerk a[ 766-3611, to make arrangements. (TDn 706-3692 fm• deaf or hem~ing impaired only) TFIE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BA515 OF DISABILITY IN EMPLOYMENT Oft THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, JULY 18, 2002 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Council Representative: City Representative: Legal Counsel: AT & T Broadband Rep Dennis Stroik, Dave Mahoney, Bob Buboltz„ Reuben Ruen, Brad Peterson, Dan Swee Bruce Nawrocki Linda Magee and Jean Kuehn Stephen Guzzetta Kathi Donnelly-Cohen Also present was Todd Hartman, Legal Counsel for AT & T Corp. APPROVAL OF MINUTES Motion by Bob Buboltz, second by Dave Mahoney, to approve the rninutes from the rneeting of June 20, 2002. All ayes. OLD BUSINESS A. Channel Check B. Everything was ok except for the following blank channels: 14, 18, 20, 28, 61, 68, and 69. All of the channels were former analog channels that have had their programming switched to digital, except channel 18, which is the educational access channel and is the responsibility of the school district. Con•espondence Log and Complaint Follow Up. Complaint by Audra Legler, 3839 Hart Blvd #318-She thought she was being billed for service she had cancelled, but she actually had a credit balance that will be refunded to her. She was contacted and her billing was explained to her the same day. Kathi Donnelly-Cohen reported on the Digital Converters Safety Bulletin that was issued-We were notified 7/15/02 that Motorola Digital Converters may have a potential fire risk. This affects converters installed from April 1 to June 7. The company is sending out notices to those customers who may have had a converter installed during this time period. They are scheduling service calls at the customer's convenience to replace the converters. It should be noted that no fires have occurred thus far. C. Status of Cease and Desist Order to AT & T Steve Guzzetta stated that they are still waiting to review the new language being drawn up. Kathi reported that Dave Seykora and Thomas Creighton met and came to an agreement on this issue. She will report back to the Commission at a later time the details of the resolution. TELECOMMUNICATIONS COMMISSION MINUTES July 18, 2002 Page 2 E. D. AT & T's Current Reporting of Telephone Statistics Kathi has been working with Tim Finnerty on an acceptable format for reporting of telephone statistics. They have also been~working with the call center to establish the most accurate detail for the reports. E. Old Business There was no other new business. NEW BUSINESS A. Resolution Denying without Prejudice, the Application of AT & T Corp for Approval of the Transfer of Control of the Cable Franchise of AT & T Broadbaird At this time we called Garth Ashpaugh, the CPA, who performed the review of the figures on behalf of the city. He was put on speaker phone so he could participate in the discussion that took place. Steve Guzzetta made his presentation first. He explained that the Commission's purpose is to make a recommendation to the City Council regarding the transfer of control from AT & T Broadband to a new corporation called AT & T Comcast Corporation. He explained that this is a merger of the #1 and #3 cable system operators in the country. He also explained that his law firm and Ashpaugh's Firnl are separate and have no vested interest in each other or in each others findings. Steve then passed out an index of the materials reviewed. Motion by Bob Buboltz, second by Brad Peterson to accept the attorney's index list as presented and enter it into record. All ayes. AT & T's legal counsel stated there were some discrepancies in the index presented from the index they had in their records. However, amendments can be made to the index as necessary in the future. Guzzetta went on to state that reports from Creighton, Bradley &Guzzetta and from Ashpaugh & Sculco, CPA's were enclosed in the agenda packets. The analysis was prepared fiom detailed financial inforration provided by AT & T. He noted that not all the information requested was provided. The reports were prepared without projections on the performa of the new company. And there was a difference of opinion regarding the debt that will be incurred after the merger. AT & T claims that no new debt would be incurred. And Ashpaugh states in his report that sigciificant debt would result by the merger of the two companies. Guzzetta stated that AT & T is asking the Franchise holders to base their decisions on reports done by Wall Street Analysts, such as Bernstein, Morgan Stanley, Bear Stearns, and Merrill Lynch. Guzzetta felt the analysts doing the reports have a vested interest in the outcome of the truisfer. The reports were prepared for investors, not for the Cities considering a merger, and each of the entities they represent stand to receive compensation as investors. Morgan Stanley had been contacted with questions of what they were basing their report on, and they failed to respond. TELECOMMUNICATIONS COMMISSION MINUTES July 18, 2002 Page 3 Guzzetta stated that other consultants working on this merger have questioned the financial ability of the two companies merging and moving forward as one. Even though they didn't go to the length of denying the transfer, none of them actually recommended approval either. Based on the information provided, it is evident there will be a negative cash flow for several years. They have a large debt load and will need to make further capital expenditures over the next few years. On page 18 of the May 29, 2002, Report submitted by CBG LLC, Ashpaugh responded to 13 questions regarding availability of funds for capital and operating expenditures, for upgrades, For support of access channels, for training of personnel and customer service staff, for improvements to call centers, maintenance of Emergency Alert Systems, to improve programming and services offered subscribers, how it will affect rates, etc. His response to all of these questions was that there would be a detrimental impact on subscribers, and possibly significantly. Based on the members and facts he was provided, he feels subscribers will be negatively impacted in regards to costs, service and technical upgrades. He stated in his supplemental report dated June 28, 2002 that his decision is not based on the recent events involving WorldCom or other companies in the news. It is based on a decision to protect subscribers and limit the adverse affects to their service provided under the current franchises. AT & T claims that revenue growth was not considered for the report. Ashpaugh stated that he was not provided any projections from either company and that because of significant changes during the last few years in the customer base, he was unable to make a meaningful analysis of the numbers without adjusting for the changes. He had to go by the information supplied on the FCC Forms. He explained the burden of providing information is on the applicant, not on the City. AT & T claims their debt will be reduced if they could unload some of the entities they now have. However, they have been trying to sell some of these investments for the last 1 %z years to no avail. So if they have no one willing to buy what they want to sell, this may not be a possible solution to their problem. AT & T currently has a good bond rating, but this can change as soon as the merger takes place. The bond rating means that they have met their debt payments in the past, but does not guarantee future financial stability or the fact that they won't raise rates to help offset those debts. Guzzetta said there is more than a reasonable basis to deny approval of the transfer based on the facts. He feels the large debt load that will come with AT & T will make both companies weaker. Customer Service may suffer due to combining services and personnel, and they are having trouble meeting the minimum standards now. He explained that if the application is denied, AT & T could keep the franchises or sell to someone else, but they are under legal obligation to keep providing service to our system. Todd Hartman, from Roberts Kaplan Firm, the legal counsel for AT & T was introduced. He began by stating that AT & T has completed upgrades to our system and has provided new services to subscribers since purchasing the system several years ago. They are looking forward to partnering with Comcast and combining skills and specialties to provide subscribers with more services. He claims that no new debt will be created, but that they each have large debts that will be combined. AT & T Corp has assigned $15 billion to AT & T Broadband for this transaction for their operations and this amount will need to be re-paid over the next 5 years. The transaction itself does not increase the debt. He stated that this will be the most scrutinized merger to ever be reviewed because both companies are so large. He feels the response to the merger has been favorable by both Wall Street and the MN Public Utilities Commission. 90% of the communities have already approved the merger. He said Ashpaugh, the CPA, who reviewed the information for our system was the only consultant to recommend denial. He feels this was due to a misunderstanding regarding the projection figures and TELECOMMUNICATIONS COMMISSION MINUTES July 18, 2002 Page 4 other confidential information that cannot be shared by the two companies during the legal process. He said Ashpaugh's report indicates 0 growth and that it has affected the analysis overall. Hartman said the overall picture does not take into account the $22 billion in investments that could be sold to lessen the debt load. The ability is there, but nothing is in process at this time to do so. He said the debt to equity ratio would actually improve after the merger compared to AT & T's high debt ratio it currently has on its own. He claims rates would be more reasonable as they would be buying a larger market share and would get a better rate. Hartman feels that AT & T Broadband was found qualified to operate this system, and that Comcast has proven to be qualified to operate other systems, so wiry not together? Katlu Donnelly-Cohen stated that several systems in this area have approved the transfer with conditions, If we deny this transfer, our system could be isolated. The transfer may possibly go through without our approval and how it would affect call centers, customer service, programming, etc. is unknown. Guzzetta again reiterated that AT & T is in a negative cash flow situation, and that this debt will be assumed by the new AT &T Comcast Corp. The favorable reports Mr. Hartman refers to are not specific to this transaction, but to the Industry as a whole. He also read excerpts from some of the other consultant's reports. While they didn't reconunend denial, they did question the financial stability of the corporations and how this might adversely affect subscribers once the transfer is complete. He also stated that selling their investments may not solve their problems, as there is no one willing to purchase what they want to sell. It was also noted that in the first quarter 2002, AT & T Broadband has lost 149,000 subscribers, and most analysts do not project much growth. Ken Henke was unable to attend the commission meeting on Thursday evening. He sent the following comments that were read into the record; "Like Tom, I am concerned about the large debt load being assumed by the new combined cable company with no explanation as to how they plan to pay it off. As an analogy I point to AOL and their acquisition of Time Warner. Almost immediately after the acquisition, the stock prices took a tumble and AOL's rates went up a little bit. Probably not as much as they would have gone up because there are a lot more internet companies out there than there are cable companies. As a counter to the debt load problem, I would ask the question: was there a similar debt load in the other situations where the cable company changed ownership? I don't remember any, but then my memory tends to be a little faulty on such subjects. I don't think that there is any bank or lending institution out there that would provide anyone a loan without some reassurance that the loan would be paid off. In essence the cable company is getting a Loan for $32 billion and I see no collateral or means of paying off the loan other than selling off what I would see as questionable assets and the raising of rates to their customers. I am inclined to take the advice of our lawyer and accountant, that this merger is not in the best interest of the Citizens of Columbia Heights." TELECOMMUNICATIONS COMMISSION MINUTES July 18, 2002 Page 5 Nawrocki questioned the financial status of AT & T compared to that of the proposed new company of AT & T Comcast. He asked Mr. Ashpaugh if AT & T continued to run the cable system what his answers to the 13 questions would be. Ashpaugh responded that he hadn't analyzed this prospect, and as he was not provided requested information by AT & T, it would have been hard to do so. He did state that AT & T is not in a good position financially in most facets of their corporate system. Nawrocki asked if AT & T is in a worse financial position than Comcast. The response was, for the most part, yes. Nawrocki felt if this was true, than the merger would help the financial viability of the company to contimte providing service better than if AT & T was standing alone. When asked his opinion, Ashpaugh said Charter is in the best financial situation, with Cox and Comcast in the middle, followed by AOL Time Warner, and AT &T being at the bottom financially. Dave Mahoney felt that AT & T wouldn't risk losing their cable system if they didn't thitilc it would work and that they could get their $15 billion re-paid. Brad Peterson questioned whether their Board of Directors and CEO's were receiving huge compensations because of the merger that adds to the debt load of the two companies. Hartman addressed that topic and then went on to explain that the majority of Comcast stock is held by Brian Roberts, CEO of the company, and his family. He said that his reputation, and risk of the family fortune almost guarantee the merger's success, and that he must feel confident about taking on AT & T's debt, and the ability to pay it off. Dan Swee asked about how Colurnbia Heights would fare when outages occur and repairs are needed with a larger system. He also inquired whether franchise fees would be affected. Hartman responded that customer service and repairs to the system should remain the same and the percentage that franchise fees are based on would not change. Brad Peterson asked if we denied the transfer and the merger went through, would it be a violation of the franchise? AT & T Comcast would not have the rights to provide our service. However, an agreement could be reached to continue service, and litigation would probably be pursued by one side or the other. Because the headend and infrastructure would be owned by AT & T Comcast, a Shared Network Facilities Agreement would probably need to be drawn up. The Bell Phone Systems have operated under these arrangements in the break up of the phone company. As the merger is scheduled to close by the end of 2002, AT & T is hoping to get the necessary approvals shortly and then to obtain the FCC approval. Nawrocki stated that he had spoke with four other attorneys involved in this h•ansfer issue for more information. He also stated that he feels there should be a good reason for denying the application, and in his mind, it boils down to the financial viability of the company to continue to provide service as required by our fi•anchise. He feels the new AT & T Comcast Corp. is in a better position to do so. Swee said if the two companies want to merge, let them. If rates do increase, people will seek service elsewhere. It is a luxury item and if costs get too high, they will lose subscribers. This is already being evidenced by the loss of subscribers over the last year. Motion by Brad Peterson, Second by Bob Buboltz, to recommend the City Council adopt a Resolution approving Transfer of Control of the Cable Franchise ofAT & T Bt•oadband, subject to incorporating the conditions determined by legal counsel mul staff: Mahoney, Buboltz, Ruer:, Peterson, Swee-ayes. Stroik-ruzy. MOTION PASSED. TELECOMMUNICATIONS COMMISSION MINUTES July 18, 2002 Page 6 B. Offering of Spanish Channel Package A copy of a letter dated July 1, 2002 was enclosed in the packets explaining the changes being made to Digital Services. They will begin offering a special package for Spanish speaking customers July 1, 2002. The package is available on an ala carte basis with any Digital package. The Pay Per View chaimel Playboy Espanol will not be offered as was originally planned. C. Other New Business There was no other new business. REPORTS A. Report of Commissioners Education-Nothing to report Government- Nothing to report Library-Nothing to report Public-Nothing to report B. Report of AT & T Broadband- Kathi reviewed the reports and answered questions for June 2002. C. Report of the Cable Attorney There was nothing further to report. D. Report of the Assistant to the City Manager Linda had nothing further to report. Motion by Dave Mahoney, second by Brad Peterson, to adjourn the meeting at 10:25 pm. All ayes. Respectfully submitted, Shelle Hanson `J Y Secretary 'Shelley Hanson -Proft Billing doc Page 1 SUBSCRIBER COMPLAINT FORM COMPLAINT~Z INQUIRY~,Z _Constructiai _ Restoration -Customer Service Billing X Rates _ Equipaeent -Competition Line Exteasrou _ Programming _ Technical Service _ Internet Service Other Submitted by Jean Kuehn, City of Columbia Heights, August 2, 2002 Ou behalf of: Name: William Prroft Address: LaBelle Condo Rh 999 4151 Ave NE City Columbia Heights, State: MN Zip: 55421 Home Telephone 763 788-3489 Work Telephone; Description of Complaint Mr. Proft received his monthly bill, noticed it was $15.00 higher than last month. Call AT &T to inquire, was told it would be corrected but the representative could not/would not tell him what had occurred. He is questioning if everyone had $ I S add to their bill and only those who question it will have the charge removed. Also, at the same time lie was told that his digital package price was increased by $4.99/month, says he received no notice of increase cost, thought the item was included in the package. Other Comments: Resolution requested (if applicable)• Explanation of $IS 00 overchar¢e was it general or specific to this accounts Why $4 99 increase on the digital packages Where was the notice of increase? Please resolve no later than 4:30 p.m, on: Tuesday Au¢ 6, 2002 Information given to; Date: Time: How complaint resolved• • Error occurred when his bill was itemized rather than package discount for Dieital Bronze There was an increase in this package as well as converter I sent the attached letter as well as copy of all notices and letters that were mailed previously. Company Representative who processed the complaint/inquiry: KDC 8/1/02 - ~... _, r -_ ~- _. Shelley Hanson - proft 1.doc Page 1 Kathi Donnelly-Cohen Director -Government Relations Law & Public Policy Department Telephone: (651)493-5281 Facsimile: (651)493-5288 August 1, 2002 Mr. William Proft 999 41s' Avenue NE Columbia Heights, MN 55421 RE: Billing Questions Dear Mr. Proft: Thank you for your inquiry to the City of Columbia Heights. While we strive to provide the best and most complete customer service experience, we do fail tc live up to our customer's expectations at times. For this we apologize. I hope this letter clears up any misunderstandings and will restore your confidence in AT&T Broadband. Prior to July 1, You were charged $43.99 for Digital Bronze Service (which includes Standard Basic Service). You also had one converter at $3.80 and a remote control at $.35. You have the Home Service on your account to cover any wiring issues at $2.95. To that, a PEG Fee of $2.00 is added, sales tax, franchise fee and FCC fee of $.04. On May 30, 2002, AT&T Broadband sent out the legal notice by means of a large ad in both the St. Paul Pioneer Press and the Minneapolis Star and Tribune. Those notices advised customers that some service prices were changing. The notice effected the price of the converter, remote and Digital Bronze service in your case. Digital Bronze went from $43.99 to $46.50. The price of the converter was increased from $3.80 to $4.70 and the price of the remote was lowered from $.35 to $.30. All the other prices remained the same. Just prior to June 1, subscribers to Digital packages received a 2 page letter, sized 11 X 14, that explained the changes in the Digital packages. In your case, 2 more channels were added to the Digital Basic and 3 more Encore premium channels were added. In the June bill and on the system in Columbia Heights, subscribers were advised to watch the July bill for complete details on the price changes. The bill you received for service from June 27 to July 26 contained a special 2 page -double-sided addition that explained the prices and contained a full listing of the channels. I have enclosed a copy of the ad, the special letter and the insert for your reference. We believed we had done everything possible to make sure customers were aware of these changes. In your particular case, you may have noticed that the services listed this bill were more itemized than previous bills. For example, in previous bills it lists Digital Bronze. In this bill it lists Standard Cable at $35.33, Digital Basic at $11.75, Digital DMX at $.25 and Encore at $4.99. By itemizing these services on your bill, you lost the package discount. Your account has been credited the difference and packaged properly so that your bill will be correct going forward. This was a problem unique to your account. However, the monthly charge for the converter is $.90 higher, the remote $.05 lower and Digital Bronze $2.51 higher, so your monthly bill will be higher than in June. This is due to the price changes that occurred on July 1. I can assure you that what you have been reading about companies such as Enron, WorldCom, etc., should not taint your view of AT&T Broadband. While we admit tG coding errors on your __ _ _ m .~ .~ _. << Shelley Hanson - proft 1.doc _ Page 2 account, mistakes can happen but I can assure you they were not intentional. If you have any additional questions or concerns, please do not hesitate to contact me directly at 651-493-5281. Sincerely, Kathi Donnelly-Cohen Director of Government Relations Cc: Linda Magee -City of Columbia Heights ~. ..~- :Shelley Hanson - Anderson,Leann.doc Page 1 ': SUBSCRIBER COMPLAINT FORM COMPLAINT (x 1 INQUIRY_{~ _Coztstrttcteoa _ Restoration _Castoater Service Billing ^ Rates E~tcipaietet Caatpetitiozt _ Liue Extension _ Prograazatiz:g Tec/laical Service _ Internet Swvice x Ot/rer PHONE SERVICE EQUIPMENT? Submitted by Jean Kuehn, 763-706-3613 City of Columbia I-Ieights, 590 40"' Ave NE On behalf of: Name: LeAnn Anderson Address: 941 42 '/a Ave NE City: Colwnbia Heights, MN State: MN Zip:55421 Home Telephone Work Telephone:612-336-9126 Description of Complaint: Rented a twin home had hone connection cable TV and interuet installed tlu•ough ATT When she move July 26 2002 she terminated service In mid-August she received a phone bill called her old number and it still worked the landlord also indicated that he was watching TV through her cable service hook up She nhoue ATT and nothing had been disconnected Service was then terminated Weelcs later she receives a bill for $500 for the phone box that was installed inside the gara e She was told she needed to return it and she has no clue and no inclination to disconnect the box and the wiring_ Other Comments:. Resolution requested (if applicable) Clarify what she is to return and how she is to disconnect it. Please resolve no later than 4:30 p.m, on: Friday, Oct 4, 2002 Information given to; Date; Time; How complaint resolved• Sub contacted on 10/3 She still has cable modem and will return to Brooklyn Park office We made contact with landlord and will go out to retrieve the RSU for phone. Landlord tapped into her service line with a s t~lrtter and has been gettiu~ video and telephone for free We will secure line so that he cannot de this We will not charee her for any calls made or service after the July disconnection date Until all eq~ment returned and retrieved she will continue to have an open account. We will watch account and as soon as she returns the modem to Brooklyn Park we will wine out balance on account. Connpany Representative who processed the complaint/inquiry: KDC ,~ AT6T July 23, 2002 Linda Magee, Assistant to the City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 Re: Freof of Perfarmauce Testing n f__•. \ f,, ` :+\ c;,'. `, ~; ,~p~ c ~, ~' Dear Linda: This letter is written to inform you that we will be conducting our semi-annual proof of performance testing in August. Please note: the testing process may cause very short (less than 30 seconds) interruptions in service on a few individual channels. This will result in sporadic loss of picture for ottr subscribers located in the test zones. History has shown that due to the way the tests are designed and conducted, most subscribers are unaware of any inten•uptions. This testing is required to accurately measure the petfotmance of the system. If you have any questions about the testing process, please contact me at 651-493-5601. Very truly yours, Mark Bisenius Director of Engineering MB(tmp Recycled Paper ~; Kathi Donnelly-Cohen Director-Government Affairs 651-493-5281 651-493-5286 July 23, 2002 Ms. Linda Magee Assistant to City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40f" Avenue NE Columbia Heights, MN 55421 Re: Franchise Fee Payment Dear Ms. Magee: - ---- ATgT 10 River Park Plaza St. Paul, MN 55107 ~~ 2~~ ~~ ~~~ ~~ Y Enclosed please find the franchise fee payment in the amount of $31,327.00 for the Quarter ending June 30, 2002. If you have any questions regarding this payment, please contact me at 651-493- 5284. Very truly yours, ~`~ ` Kathi Donnelly-Cohe Enclosures `O~~ Recycled Paper ~ATBT Broadband, LLB Accounts Payable - P.O. Box 173805 0HE6K 4585951 no~"or nn 717-~RnS - (R771 4Q3-fiF~fi NO. INVOICE NO: INV: DATE . ° ~ DESCRIPTION -0ISG PAYMENT AMT 410511-2Q02FF OI-JUN•02 2ND QTR 02 FRAN FEE COLUMBIA HEIGHFS ~ 0.00 31,327.00 --- ---_. _. .. ...__. ._I ..-~ _..._._-,.._. ---- -~-----~-~ ~ ~ --__ ... VENDOR # 193813 CHECK DATE Jal 10, 20D2 CHECK AMOUNT *****;1,;21.00 THIS DOCUMENT IS VOID If BACKGROUND DESIGN IS NOT COLORED Accounts Payable RAT&TBroadband P,O.Box173805 Denver, CO 80217-3805 (877) 493-6526 PAY EXACTLY Thirry One Thousand Three Hundred Twenty Seven Dollars and no cents COLUMBIA HEIGHTS CITY OF MN TO THE 590 40TH AVE NE ORDEOF COLUMBIA HEIGHTS, MN 55421.3878 MELLON BANK, N.A. PITTSBURGH, PENNSYLVANIA cHECK 4585951 ~3 NUMBER VENDOR NO. DATE r 193813 Ju110 2002 AMOUNT (' *k***31, 327.00 5 i ATBT BROADEAND, LLC. VOID AFTER 180 DAYS Authorized Signer II'458595L11' F;04330i160iF: 07111978411• ~~ c~ Kathl Donnelly-Cohen Director -Government Relations Law & Public Policy Department Telephone: (651) 493-5281 Facsimile: (651) 493-5288 August 1, 2002 Ms. Linda Magee Assistant to City Manager Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 RE: AT&T Broadband Internet Speed Tiering Launch Dear Linda: =~~ AT&T iaUG 2 20U7 l~ As you know, we are continually looking to expand customer choice in the services we offer. We also believe that providing different levels of AT&T Broadband Internet access based on varying customer needs will further enhance the user's on-line experience. In that light and in an effort to keep you fully informed, we're pleased to announce that AT&T Broadband will be launching a new tier of cable modem service on Thursday, August 1st, giving customers an exciting new option for high-speed Internet access. The available AT&T Broadband Internet packages will be as follows: ChoiceLink -our currently available service, known as "Preferred"; customized for residential customers who use the Internet as a primary source of information, entertainment and education. Provides a downstream speed not to exceed 1.5Mbps and an upstream speed not to exceed 300K. Other features include 6 email accounts and 60M6 of web space. Prices (no change from current pricing structure) $42.95 -owned modem with either DTS or Standard Cable /Digital $45.95 -owned modem with either DTS or Standard Cable /Digital $46.95 -owned modem without either DTS or Standard Cable /Digital $49.95 -leased modem without either DTS or Standard Cable /Digital UltraLink -customized for sophisticated residential Internet users for purposes of telecommuting, home office use, etc. Provides a downstream speed not to exceed 3.OMbps and an upstream speed not to exceed 384K. Other features include 6 email addresses, 60MB of web space and four additional IP addresses. Prices $75.99 -owned modem with either DTS dr Standard Cable/ Digital $78.99 -, owned modem with either DTS or Standard Cable /Digital $79.99 -owned modem without either DTS or Standard Cable /Digital $82.99 -leased modem without either DTS or Standard Cable /Digital `4~(~ Recycled Paper Please note that all prices listed above are exclusive of associated fees and taxes. We are very excited about this new offering and are confident that customers will realize the compelling value of this new choice. If I can provide you with any further information, please do not hesitate to contact me at 651-493-5281. Very truly y urs, G Kathi Donnelly-Cohen Kathi Donnelly-Cohen Director -Government Relations Law & Public Policy Department --- /4T&T Telephone: (651) 493-5281 Facsimile: (651) 493-5288 August 1, 2002 Ms. Linda Magee Assistant to City Manager Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 RE: Carriage of Analog Music Choice Dear Linda: rD~ ,~4 --•~ .tom. r-. r-, , ~.~~ ~u~, ~~rryy~~ 1~~~N l~ G~ ~~®~ ~~ This is to inform you that as of September 9, 2002, Music Choice will no longer be offered as an a la carte option on our analog video service. This product had been available for $6.95 per month. Subscribers will have the option to purchase DMX as part of the digital format. A current subscriber to our analog Music Choice service may convert to any one of seven AT&T Digital Cable package options ranging from a simple Digital access fee of $4.99 per month to the Platinum Package at $83.99 per month. For example, a current analog subscriber who chooses to add the Digital access service for $4.99 will save just under $2 per month over their current rate. In addition, Digital access will allow customers to receive the On-Screen Program Guide, which was a $4.95 a la carte option in our analog offerings. A Standard Cable subscriber could upgrade to Digital Bronze for approximately $10 more a month than they currently pay but would receive a number of additional services: DMX, the On Screen Program Guide, over 20 Digital Basic channels, and four channels of Encore. As they currently have an analog converter, it will be necessary to schedule an appointment to exchange the analog converter to a Digital converter. Letters are being sent to the few remaining analog Music Choice subscribers explaining these options. Should you have any questions, please feel free to contact me at 651-493-5281. Sincerely, Kathi Donnelly-Cohen Director -Government Relations `a~(~ Recycled Paper _inda Magee -Rate Regulation Page 1 TO: AT&T Broadband Clients FROM: Steve Guzzetta SUBJECT: Rate Regulation DATE: October 7, 2002 As you know, Creighton Bradley &Guzzetta, LLC ("CBG") prepared a memorandum for its AT&T Broadband clients outlining five options (A-E) they could select from in choosing how to deal with AT&T Broadband's pending rate filing (FCC Forms 1240 and 1205). Since it does not appear that a sufficient number of clients are willing to underwrite the cost of a full-blown rate review, CBG believes Options C and D strike the best balance between cost, risk and preservation of rights. We have been informed by our rate consultant, however, that Option D probably is not worthwhile to pursue from acost-benefit standpoint, since any problems that may be identified would not likely have a material effect on AT&T Broadband's numbers. Accordingly, CBG recommends pursuing Option C at this point, although, as outlined below, there are certain legal risks associated with that option. One such risk is the legality of Option C, although we have previously concluded, in an earlier e-mail, that Option C appears to be permissible under FCC rules and decisions. The North Suburban Communications Commission and the Quad Cities Cable Communications Commission have already decided to pursue Option C. For your convenience, options C and D are set forth below. C. Perform No Review and Issue a Rate Order Preserving Your Rights. You could forego a substantive review of the Forms 1240 and 1205 filed in March 2002, and issue a rate order that neither approves nor disapproves AT&T Broadband's proposed rates, but preserves any rights you may have going forward. Such an order would have to be adopted within the 12-month review period provided for under the FCC's rate regulation rules. Potential Benefits You would not need to spend the time or funds needed for a substantive review of AT&T Broadband's rate forms. At the same time, you may be able to preserve all of your rights for the future to look at the data and calculations in the current forms, to the extent permitted by applicable law. Such an approach may maximize the options available to you, as a rate regulation authority, while minimizing the financial commitment that would need to be devoted to acting substantively on the Forms 1240 and 1205. 2. Potential Drawbacks This approach would require an expenditure of funds (i) to cover the costs of researching the legal viability of this type of rate order, (ii) to draft the rate order itself, if necessary, along with necessary notices and (iii) to engage in limited discussions with AT&T Broadband on acceptable rate order language. Any rate order issued could be appealed by AT&T Broadband, especially if no agreement on language can be reached. Responding to an appeal would, of course, require the dedication and expenditure of funds. Depending on the complexity of the issues involved, the cost of defending against an initial appeal typically runs from $5,000 to $15,000. Such an amount would be split amongst similarly situated rate regulation authorities. ~~., ~ri You should also be aware that if you do not specifically address AT&T Broadband's proposed rates before the 12-month review period expires, it is unlikely that you could implement any changes at a later time. That said, you may be able to make corrections to the current rate filing in the course of reviewing a subsequent filing and flow those corrections into a rate order addressing the subsequent filing. AT&T Broadband, however, would likely argue that all problems with the March 2002 Forms 1240 and 1205 are beyond the scope of a future rate proceeding. D. Perform Abbreviated Review to Determine if the 2001-2002 Settlement Has Been Properly Implemented. You could opt to perform an abbreviated review of AT&T Broadband's rate filing to determine if the settlement rates were used in the March 2002 Forms 1240 and 1205, and if the rates calculated and implemented are consistent with the settlement agreement, as set forth in your last rate orders. Potential Benefits It would be possible to ascertain whether AT&T Broadband has complied with your rate orders. In evaluating whether AT&T Broadband has properly implemented the settlement agreement (and in enforcing your rate orders, as necessary), you would be protecting subscribers' interests, and actively discharging your responsibilities as a certified rate regulation authority. Such a review should be fairly simple and should not take a significant amount of time to complete. Moreover, the accounting costs associated with this option would be relatively modest. Ashpaugh & Sculco, CPAs, PLC has indicated that the review described above would cost $8,000 (not including travel or travel-related costs and conference calls with you or AT&T Broadband, and assuming that AT&T Broadband is cooperative and no appeals are filed). Legal costs associated with this option would be approximately $1,000 to $7,000, depending on the outcome of the analysis (excluding the costs of an appeal). All legal and accounting costs would be split amongst rate regulation authorities choosing to participate in this type of review. 2. Potential Drawbacks If you elect to pursue this option, limited funds would need to be expended. Although the review itself may be relatively simple inexpensive, a contentious enforcement process and possible litigation could ensue, if it is ultimately determined that AT&T Broadband has not properly implemented the settlement agreement in accordance with your prior rate orders. Further, the scope of review would be very narrow, and would not ascertain whether AT&T Broadband's calculations and proposed rates (other than compliance with the recent rate settlement) comport with FCC rules and decisions. There would be no determination of whether refunds or a prospective rate reduction is warranted. The value of this option may also be limited by the fact that AT&T Broadband's operator selected rates are likely to be less than the maximum permitted rates agreed to as part of the settlement agreement. ... As always, please feel free to call or a-mail with any questions you may have. /'~ ATr1kT °tr~nv~wi ~~-~i~' COLUMBIA HEIGHTS COMMUNITY TELEVISION JULY 2002 PROGRAMS • Heights Calendar - 0:45:55 • Mayor's Report (7/9) - 0:26:36 • Mayor's Report (7/23) - 0:27:44 • Mn. Thunder vs. San Jose Earthquakes - 2:25:00 • Mn. Thunder vs. L.A. Galaxy - 2:00:00 • Mn. Thunder vs. Pittsburgh Riverhounds - 2:06:50 • Witamy Heights - 0:50:00 • Cable Camp 2002 "You Are the Candidate" - 0:08:10 • Altera Vista - 0:58:14 • Germany Today (2 shows) @ 0:30:00 • Destination Germany (2 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Humanist Views (4 shows) @ 0:29:00 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Comrection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:5830 • Army Newswatch (3 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 0:59:50 Programs Produced (internal) 8 Programs Produced (external) 52 CHANNEL PROGRAMMING • Cablecast Programs 106 • Cablecast Hours 104 FACILITY USE • Studio Hours 28 • Editing Hours 16 • Mac G - 4 Usage Honrs 28 • Portable Equipment Checkouts 4 CLASSES • Cable Camp was held for two weeks in July. Six middle school students participated and produced their own campaign speeches using the studio setup, a teleprompter, and various graphic elements. They edited the program on the Mac G4 computer. This was a very successful cable camp. All students expressed interest in attending future camps. The next camp is scheduled for late September/early October. Notes: • Mayoral and City Conucil candidates forum for city's primary election. • Two Thunder games scheduled. ~ SlTelley Hanson - CHLINEUP.doc ~ Page 1 Channel Line-up for Columbia Heights/Hilltop July 2002 Universal Service Basic 1 Basic 2 15-PUBLIC ACCESS "2-KTCA (PBS) 24-QVC 54-NICKELODEON 16-GOVERNMENT ACCESS 3-KPXM 25-ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS "4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS '5 - KSTP 27 -FOX Sports 57 -FOX FAMILY 6-METRO6 29-EBPN CLASSIC 58-CSPAN 7-N GUIDE CHANNEL 30-Hallmark 59-CSPAN2 8-KMWB (W823) 31-CNN 60-GAME SHOW /COURTN "9-KMSP 32-HEADLINE NEWS 63-GREAT AMERICAN COUNTRY '10-WFTC 33-CNBC 64-VH-1 '11-KARE 34-FOX NEWS 65-MN "12-KSTC 35-WEATHER CHANNEL 66-BET "13-AT&TN 36-A&E 67-WOMEN'S ENTERTAINMENT OPTIONAL SERVICES: 17-KTCI 37-THE DISC. CHANNEL 70-MSNBC 76 -PPV 21 -BRAVO 38-THE HISTORY CHANNEL 77-PPV 22-TBS 39-THE LEARNING CHAN NEL 78 -PPV 23-WGN 40-AMC 96-HSN 41-TURNER CLASSIC MOVIES 98-EWTN/INSP 42-TRAVEL CHANNEL 99-UNIVISION 43-LIFETIME 44-FOOD NETWORK 45 - HGN 46 -USA 47-TNT 48 - fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51-EI 52 - N LAND 53 -DISNEY CHANNEL Shelley Hanson - CHLINEUP.doc -,- ~ ~ ~ ~ ~ ~ ~~ Page 1 Channel Line-up for Columbia Heights/Hilltop July 2002 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS '2 - KTCA (PBS) 24 - OVC 54 -NICKELODEON 16-GOVERNMENT ACCESS 3-KPXM 25-ESPN 55-CARTOON NETWORK 16- EDUCATIONAL ACCESS "4-W000 26-ESPN2 56-ANIMAL PLANET 19 -LIBRARY ACCESS '5 - KSTP 27 -FOX Sports 57-FOX FAMILY 6-METRO6 29-ESPN CLASSIC 58-CSPAN 7-N GUIDE CHANNEL 30-Hallmark 59-CSPAN2 8-KMWB(W823) 31-CNN 60-GAME SHOW /COURTN "9-KMSP 32-HEADLINE NEWS 63-GREAT AMERICAN COUNTRY '10-WFTC 33-CNBC 64-VH-i '11-KARE 34-FOX NEWS 65-MN "12-KSTC 35-WEATHER CHANNEL 66-BET '13-AT&TN 36-A&E 67-WOMEN'S ENTERTAINMENT OPTIONAL SERVICES: 17 - KTCI 37 -THE DISC. CHANNEL 70 - MSNBC 76-PPV 21 -BRAVO 38 -THE HISTORY CHANNEL 77-PPV 22-TBS 39-THE LEARNING CHANNEL 78-PPV 23 - W GN 40 -AMC 96-HSN 41-TURNER CLASSIC MOVIES 98-EWTN/INSP 42-TRAVEL CHANNEL 99-UNIVISION 43-LIFETIME 44 -FOOD NETWORK 45 - HGN 46-USA 47-TN7 98 - fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - EI 52 - N LAND 53 -DISNEY CHANNEL COLUMBIA HEIGHTS Dui-oz DETAILED OUTAGE REPORT Average Time # Subs Cause Minutes Amps Affected ~~ ~owwrtiner~ A'Ta~T ~urnvxrir~r--~rlr"~' COLUMBIA HEIGHTS COMMUNITY TELEVISION AUGUST 2002 PROGRAMS • Heights Calendar - 0:55:25 • Mayor's Report (8/13) - 0:28:50 • Mayor's Report (8/27) - 0:24:18 • Columbia Heights City Elections 2002 - 0:41:43 • Mn. Thunder vs. Cincinnati 13iverhawks - 2:05:00 • Reality Christianity (2 shows) @ 0:30:00 • YMCA Beacon's Project - 0:13:04 • Girl Scouts - 0:11:00 • DFL Live - 0:30:00 • Germany Today (2 shows) @ 0:30:00 • Destination Germany (2 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Humanist Views (4 shows) @ 0:29:00 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouclre Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (3 shows) @ 028:30 • The Prophetic Word (4 shows) @ 02830 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 0:59:50 Programs Produced (internal) 5 Programs Produced (exterual) 56 CHANNEL PROGRAMMING • Cablecast Programs 101 • Cablecast Hours 108 FACILITY USE • Studio Hours 28 • Editing Honrs 24 • Mac G - 4 Usage Hours 20 • Portable Equipment Checkouts 3 CLASSES • No classes are scheduled until September. tall cable camp runs the last week of September and first week of October. Notes: • We will be taping a State Representative candidates' debate the first week of September. • Work has begun on a training tape for the Security Department. Channel Line-up for Columbia Heights/Hilltop August 2002 Universal Service 15 -PUBLIC ACCESS 16-GOVERNMENT ACCESS 18- EDUCATIONAL ACCESS 19 - LI BRARY ACCESS OPTIONAL SERVICES: 76-PPV 77-PPV 78 -PPV Basic t Basic 2 *2 - KTCA (PBS) 24 - QVC `54 -NICKELODEON 3-N GUIDE CHANNEL '25-ESPN `55-CARTOON NETWORK `4-W000 *26-ESPN2 *56-ANIMAL PLANET 'S - KSTP 27 -FOX Sports '57 -FOX FAMILY 6 -METRO 6 28 -Undetermined 58 - C-SPAN '7 - KPXM `29 -ESPN CLASSIC *60 -COURT N '8-KMWB(WB23) *30 -Hallmark "62-TNN "9 - KMSP '31 -CNN `63- GREAT AMERICAN COUNTRY "10-WFTC '32-HEADLINE NEWS *64-VH-1 *11 - KARE *33 - CNBC *65 - MN `12-KVMB 34-FOX NEWS *66-BET 13 - M1N 35 -WEATHER CHANNEL *67 -ROMANCE CLASSICS 17-KTCI '36-A&E `70-MSNBC 20-C-SPAN11 `37-THE DISCOVERY CHANNEL *21- BRAVO '38 -THE HISTORY CHANNEL '22-TBS `39-THE LEARNING CHANNEL `23 - WGN *40 -AMC 96-HSN *41-TURNER CLASSIC MGJIES 98-EWTN/INSP `42-TRAVEL CHANNEL '99 - UNIVISICIJ '43 -LIFETIME '44 -FOOD NETWORK *45 - HGTV '46 -USA '47-TNT *48 - fX '49 -SCI-FI-CHANNEL `50 -COMEDY CENTRAL *51 - E! *52 - N LAND *53-DISNEY CHANNEL August 2002 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.87 Basic 2 SERVICE 26.46 STANDARD CABLE 35.33 PEG Fee 2.00 Basic 1 only Converter 2.00 Non-Basic only Converter 4.70 Remote Control .30 PREMIUM SERVICES: DIGITAL HBO/HBO2 12.99 SHOWTIME 12.99 CINEMAX 12.99 THE MOVIE CHANNEL 12.99 STARZ! 12.99 Encore 4.99 DIGITAL PACKAGES Digital Basic (includes Standard Cable 12.00 Starter (includes Standard Cable) 44.50 Bronze (includes Standard Cable) 46.50 Standard (includes Standard Cable) 51.50 Silver (includes Standard Cable) 59.99 Gold (includes Standard Cable) 69.99 Platinum (includes Standard Cable) 83.99 Spanish Tier 6.99 Variety Tier (a la carte) 5.99 Premier Tier (a la carte) 5.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies MONTHLY GUIDE 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 150.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 42.95 Modem Lease 3.00 if not a cable subscriber 46.95 Modem Lease 3.00 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 N I C/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 AT&T Broadband Minnesota Call Center 100% 95% 90% 85% 80% 75% 0 _ ;;,' _ ° .r:,; ~ ~, , v . .. ha...; I I Jul-02 Aug-02 Sep-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 Jul-02 Aug-02 Sep-02 Average Speed of Answer Note: This chart contains raw data that has not been adjusted to conform to FCC measurements. Channel Line-up for Columbia Heights/Hilltop September 2002 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS `2 - KTCA (P8S) 24 - OVC `54 -NICKELODEON 16-GOVERNMENT ACCESS 3-N GUIDE CHANNEL '25-ESPN *55-CARTOON NETWORK 18- EDUCATIONAL ACCESS '4-W000 '26-ESPN2 'S6-ANIMAL PLANET 19 -LIBRARY ACCESS "5 - KSTP 27 -FOX Sports *57 -FOX FAMILY 6 -METRO 6 28 -Undefermined 58 - C-SPAN *7 - KPXM '29 -ESPN CLASSIC *60 -COURT N '8-KMWB (WB23) *30 -Hallmark '62-TNN '9 - KMSP `31 -CNN *63- GREAT AMERICAN COUNTRY `10 - W FTC `32 -HEADLINE NEWS *64 - VH-1 "11-KARE '33-CNBC `65-MN '12 - KVMB 34 -FOX NEWS "66 -BET 13-M1N 35-WEATHER CHANNEL *67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI *36-A&E *70-MSNBC 76 -PPV 20-C-SPAN11 *37-THE DISCOVERY CHANNEL 77 -PPV '21-BRAVO '38-THE HISTORY CHANNEL 78-PPV *22-TBS *39-THE LEARNING CHANNEL '23 - WGN `40 -AMC 96-HSN *41-TURNER CLASSIC MOJIES 98-EWTN/INSP *42-TRAVEL CHANNEL '99 - UNIVISION '43 -LIFETIME "44 -FOOD NETWORK *45 - HGN '46 -USA '47 -TNT *48 - fX `49 -SCI-FI-CHANNEL *50 -COMEDY CENTRAL '51 - EI '52 - N LAND *53 -DISNEY CHANNEL September 2002 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.87 Basic 2 SERVICE 26.46 STANDARD CABLE 35.33 PEG Fee 2.00 Basic 1 only Converter 2.00 Nan-Basic only Converter 4.70 Remote Control 30 PREMIUM SERVICES: DIGITAL HBO/HBO2 12.99 SHOWTIME 12.99 CINEMAX 12.99 THE MOVIE CHANNEL 12.99 STARZ! 12.99 Encore 4.99 DIGITAL PACKAGES Digital Basic (includes Standard Cable 12.00 Starter (includes Standard Cable) 44.50 Bronze (includes Standard Cable) 46.50 Standard (includes Standard Cable) 51.50 Silver (includes Standard Cable) 59.99 Gold (includes Standard Cable) 69.99 Platinum (includes Standard Cable) 83.99 Spanish Tier 6.99 Variety Tier (a la carte) 5.99 Premier Tier (a la carte) 5.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies MONTHLY GUIDE 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18,99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15,99 Downgrade optional service -separate trip 9,99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 150.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 42.95 Modem Lease 3.00 if not a cable subscriber 46.95 Modem Lease 3.00 Premium Internet Installation 99.95 Basic Internet Installation 49,95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 Shelley Hanson - Monthy Report-Sept.doc Page 1_I AT6~T I DRVHY~ii ~~ COLUMBIA HEIGHTS COMMUNITY TELEVISION SEPTEMBER 2002 PROGRAMS • Heights Calendar - 0:50:04 • Mayor's Report (9/10) - 0:29:39 • Mayor's Report (9/24) - 0:26:28 • State Representatives Health Issues Debate - 1:00:00 • Reality Christianity (2 shows) @ 0:30:00 • Newsworthy 0:30:00 • Anoka County Today (2 shows) @ 0:30:00 • Environmental Journal 0:30:00 • Germany Today (2 shows) @ 0:30:00 • Destination Germany (2 shows) @ 0:30:00 • Vet's Visit ou TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:2830 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 0:59:50 Programs Produced (internal) 4 Programs Produced (external) 54 CHANNEL PROGRAMMING Shelley Hanson - Monthy Report-Sept.doc Page 2 • Cablecast Programs 69 • Cablecast Hours 7G FACILITY USE • Studio Honrs 20 • Editing Hours 28 • Mac G - 4 Usage Honrs 30 • Portable Equipment Checkouts 4 CLASSES • 10 students -Columbia Heights Eire Department Explorers studio class Notes: • Producing a program with the Eire Explorers will consist of two stndio shoots and a good amount of shooting in the field. • Finish training tape for the Security Department. AS&T Broadband Ntinnesota CaN Center 100°l0 g~% ~ ~ ~ ~ ~ ~ ~ ZS to ~ ~ ° ;~~~ ~~; xMYbb ~ ~o~~~ ~ w g#yp~Yy ~ _ ~ ~ :A°Q .4L ~~. a~~8 ffi g5° ~ /o : ~ ~ ~~~ „;~`G~~~ w ~ -~ ~ wss~~~ 4 „ ~ ~:~~ ~~ ~~~_ ~~~ ~ ~ $ /o 0° .c:" s ~ m ~ ~ ~ ~ ~ ~~. . d.~z~~'k1~. ~~~ ~~~~~~~ ~ -02 e ~r~~ ;~:.. pug-02 ~ 75% DUI-02 ervice FaCtOr S t were answered in 3° h°ne he percent of ca11s tha Telep t 1t auges standard. 9 GC service then an F an internal benchmark rather i one Se Teleph s rvice Factor Note: seconds or less. AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 25 Jul-02 Aug-02 j Average Speed of Answer Note: This chart contains raw data that has not been adjusted to conform to FCC measurements. Sep-02 COLUMBIA HEIGHTS Aug-02 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected ~ ,_ _ __ _ _ -- _ _- I - -- pT&S B~O~dbener 30 25 2~ as not been adjusted to conform to EGG measurements. This chard contains raw data that h Note: j u Average p AT&T Broadband Minnesota Call Center 100% 95% 90% 85% 80% 75% 0 'w $ & " fi A <<x~ :N t ek n.:. +u:. .. .:..~° . ..... ... ::. .. ..g ..4.. T ~ ; e a w i 6 a X M yy *§ ~3~ - ~ ~ pp N"~ &1~ .J Jul-02 Aug-02 Sep-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. .}. COMCAST FINANCIAL REMITTANCE ADVICE ~~~~a~ 1, AGENCY CORPORATION 'R~ - A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 NO. 229223742 Southfield, MI 48034 Date : 27-JAN-03 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 4THQTR2002 08-JAN-03 3-SB/MN ANNIA SCHWARTZ O.OD~ 32,214.90 TOTAL o.o0 32,274.90 COMCAST FINANCIAL MELLAN BANK, N.A. AGENCY CORPORATION Pittsburgh PA 15259 ~omcast. A Comcast Cable Commurncations 1 MldWest Division Office 29777 Telegraph Rd. Ste. 4400& Southfield, MI 413034 - ray Thirty-Two Thousand Two Hundred Fourteen Dollars And 90 Cents"'*** Tu COLUMBIA HEIGHTS CITY OF..MN The 590 40TH AVE NE Order or COLUMBIA HEIGHTS, MN 55421-38 United States so•1so NO, ,229223742 433 Date 27 JAN-03 ***`*32,214,90 11'22922374211' 1:0433016011: 1 0 4111 3 0 0 211'