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Home My WebLink AboutApril 18, 2002CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Orin Website at: www.ci.columbia-height,c.me.us MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, APRIL 18, 2002 CITY HALL CONFERENCE ROOM Please contact .lean at 706-3613 if you are unable to attend. AGENDA: I. Call to Older 2. Roll Cali 3. Approval of the Minutes of the Meeting of February 21, 2002 4. Old Business a. Channel Check b. Correspondence Log and Con}pany Follow Up on Complaints-J. Johnson and Olga Wood a Other Old Business 5. New Business a. Receipt of 2001 Annual Report b. Mandatory Arbitration Provision in AT & T's Customer Service Agreement a Franchise Fee Ruling for High Speed Internet Service d. Status of Merger between AT & T and Comcast e. MALTA Legislative Issues Luncheon £ Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Sttoik; Libraty Access-Bob Btiboltz; Government Access--Ken Henke; Public Access-- Reuben Ruelt b. Report of AT & T Broadband- Februaty-Apri12002 Repotts --Programs Produced --htstallation and Service Activity Report --Current Channel Line Up and Service Charges c. Report of the Cahle Attorney d. Report of the Specia] Projects Coordinator Adjournment m City of Columbia Heights does not discrim(nnte on fhe 6ASls of Aisnbllity in the ndndssimt or access to, m' h•entment or employment in, its rvices, programs, m• activities. Upon request, accomnmdntimt will be providW to allow individuals with disabilities to participate in all Clly of IlumbiA Heights' services, programs, and activities. Anxilimy aids for Iwndicappe4l pmsmts are Available upon request when the request is made least 96 Iwurs iu advmmo. Please cull the Deputy City Clerk nt 706-3611, to nmke m•rnngements, (TDI} 706-3692 for deaf m• hearing impaired THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BASIS OF DISARIt1TY IN EMPLOYMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, FEBRUARY 21, 2002 The meeting was called to order at 7:00 p.m, by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Council Representative: City Representative: Legal Counsel: AT & T Broadband Rep APPROVAL OE MINUTES Dennis Stroik, Dave Mahoney, Bob Buboltz, Ken Henlce, Brad Peterson, Dan Swee, and Reuben Ruen Bruce Nawrocki Linda Magee Stephen Guzzetta Kathi Donnelly-Cohen and Dave Seykora rLlotion by Kera Henke, second by Brad Peterson, to approve the minartes frorn the meeting of December 20, 2001. All ayes. OLD BUSINESS A. Channel Check B The message bars were still quivering on some of the access channels. This is due to a problem with the time base correcter. Kathi made note of it. And there was very low volume on channel 98. Correspondence Log and Complaint Follow Up. There were no complaints received by the City since the last meeting C. Report on Review of Forms 1205 & 1240 for Rate Increases Effective July 2001 Steve Guzzetta, legal counsel, explained that Review of Forms 1205 & 1240 was performed by Ashpaugh and Sculco, CPA's, PLC (A & S). FCC rules place the burden on AT & T to prove that its proposed rates for equipment, installation, and for basic service are reasonable under applicable federal law and regulations. The City provided AT & T with ample opportunity to provide necessary support of its rates. And based on the analysis by A & S of the information provided, the City found reason to possibly order AT & T to reduce it rates and provide refunds. There were some issues that A & S had that were detailed in Attachment 1 enclosed in the agenda packets. Some of the discrepancies were due to the fact that the calculations were based on National figures, not based on local figures. It was difficult to compare rates since it was originally set up using local costs for equipment and cost of service. AT & T disagreed with A & S findings. Steve then explained that the case would most likely end up going to the FCC for them to decide, which could take up to three years to decide, which would incur high legal expenses. To avoid expensive litigation and to protect subscribers, legal counsel and AT & T representatives met with A & S personnel in Florida to see if a compromise could be reached. February 21, 2002 Meeting Page 2 AT & T basically agreed to the adjustments we thought should be made to Form 1240 and will incorporate these adjustments into their next filing of March 2002, which will mean a lesser increase than what had been planned or allowed. Regarding Form 1205, the major issue was unbundling the actual costs. In negotiating a compromise, it was noted the maximum permitted rate for converter boxes was $6.60/month and the company has recently been charging $3.30/month. AT & T agreed to limit the charge for converter boxes to the average amount charged nationwide (currently $4.23/month) and to hold this amount until June 2003, rather than to charge the maximum amount permitted of $6.60/month. These details will be put in a memorandum of understanding agreement by AT & T. Steve stated this is only a temporary solution and that these issues will need to be addressed again in the future. But for now, we have held down increases to a minimal amount for the next year. He recommended the Commission and City Council pass the Resolutions that were distributed at the meeting which detailed the terms agreed to. There was some discussion regarding past rates and equipment charges. It was noted that so far, rates are not being restrained by competition in this industry. And as the franchising body, we can only review the rates to see if they are within the parameters allowed by law, we cannot reduce the rates to a level we feel is fair based on costs. Ntotion by Ken Henke, seconded by 13ob Buboltz, to recommend the City Council pass the Resolartiwcs distributed at the meeting, which include adjustments agreed to that will be detailed in a rnemorandurn of understanding, regarding the maximum permitted rates for equipment and installation set forth in Form 1205, and the maximum permitted rates for basic programming set forth in Form 1240 submitted March 1, 200E dll ayes. D. Summary Regarding Fiber Optic Line in Central Avenue A summary of the information and discussions that have taken place regarding a Fiber Optic Line in Central Avenue was enclosed in the agenda packet for the commission members to review. E. Other Old Business There was no other new business. NEW BUSINESS A. Annual Privacy Notice To comply with franchise requirements and applicable laws under the FCC, AT & T sent out an Annual Privacy Notice to all customers. A copy of the notice was included in the agenda packets. B. Franchise Fees for 3`d and 4'h Quarters-2001 Copies of the franchise fees received for 3`d and 4'" quarter-2001 were included in the agenda packets for the commission members to review. February 21, 2002 Meeting Page 3 C. Notice of Domain Name Change A notice was received in January explaining that all previously used e-mail addresses using mediaone and attbroadband as part of the e-mail account name will be changed to the new domain name of @attbi.com Current subscribers and others who will be affected by this change have been notified by both e-mail messages and the US Mail. D. Notice of Proof of Performance Testing Notice was received in January that AT & T would be conducting semi-annual proof of performance testing in February. This testing could cause very short (less than 30 second) interruptions in service on a few channels. E. Other New Business Reuben reported that he has been having trouble with his Internet access. It randomly goes out and takes several minutes before coming back online. Kathi told him to call Convergis to report this. Bruce Nawrocki questioned programming on Channels 15 & 16 (Public Access and Government Access). He felt there were programming lapses on both channels and that much of the programming was duplicated. He thought maybe the two chamtels could be combined. Steve said it would not lower rates to consolidate the two channels as the space is reserved by franchise requirements. There was a discussion on the possible problems that could be encountered by airing controversial programming that might be constnted as sanctioned by local government. Kathi explained that another option would be to let either Blaine or Roseville program the Public Access channel. It is something that can be discussed and changed upon the renewal of our franchise. REPORTS A. Report of Commissioners Educational-Jean asked Dennis to check with the School District's Media Coordinator to see why teachers were not aware of the video equipment that was available to staff and students. It was noted there is a camcorder available at every school and this fact was not widely understood. Teachers are to be informed again that the equipment is available and so is the training on how to use it. Steve Guzzetta reported that Columbia Heights School District did apply for some funding for equipment to the Universal Library Association Committee that he is a member of. He stated that their request was denied this year, but hopes they will apply again. Grants are distributed on an annual basis, and not all of them can be accommodated at one time. Government- Nothing to report Library-Nothing to report Public-Nothing to report February 21, 2002 Meeting Page 4 B. Report of AT & T Broadband- The reports for January were enclosed in the agenda packets. Also included were the Community Television Programming Reports for October 2001-January 2002. Kathi reviewed the reports and answered questions. She also stated that a full report of the telephone answering standards had been given to legal counsel for 3`d quarter to insure compliance. C. Report of the Cable Attorney Steve reported on a couple of issues. The first being the FCC issued an order that DSL be considered an information service, which makes it a service that cannot be regulated by municipalities. Cable Modem Service will also be considered an information service. Second, the 394 Forms will be sent to the City shortly seekine~approval of the merger of AT & T and Comcast. And last, an article in the February 11 ` edition of Cable World, mentions the Creighton, Bradley, and Guzzetta law firm as handling the complex litigation and legal issues in this latest merger of AT & T and Comcast. D. Report of the Assistant to the City Manager Linda had nothing further to report. Motion by Ken Henke, second by Bob Buboltz, to adjoz~r•rr the meeting at 8:1 S pm. All ayes. Respectfully submitted, Shelley Hanson Secretary I~~ SUBSCRIBER COMPLAINT FORM COMPLAINT~~ INQUIRY~~ Constructiozt _ Restoratiozt Customer Service Billing _ Rates _ Equipment Cozz:petitiozt Line Extension Programztting Technical Service X Internet Service Ot{ter Submitted by Jean Kuehn, City of Columbia Heights, 763-706-3613 On behalf of: Natne Olga Wood Address: 4160 3"~ St. NE City: Cohzmbia Heights, State MN: Zip 55421 Home Telephone 763 788-7452 Work Telephone: Description of Complaint: Interference daily at 7 AM and 5 PM, Others in her building do not experience the problem. Cable Co was out 3 days ago and told her it may be ham operator or wireless provider and then were going to check and get back to her. She is still waiting to hear from someone. Other Comments:. Resolution requested (if applicable) Please contact Ms. Wood and let her know the status of her interference and what her options are. Please resolve no later than 4:30 p.m. on: Friday March 29,2002 hrformation given to: Date: How complaint resolved: Tech visited her last night and saw interference. He connected a test set to the line and it was free of the interference. As the previous techs told her, its her TV set. There is no interference in the building. She seems to understand that now. /A'irti.~~ ~i! aU~,a Company Representative who processed the complaint/inquiry: KDC 4/4/02 SUBSCRIBER COMPLAINT FORM COMPLAINT~~ INQUIRY~_ Constructiozz _ Restoration Carstonzer Service Billing _ Rates Equipmezzt Competition Line Extension Prograzzuz:izzg X Technical Service Interz:et Service -Other Submitted by Jean Kuehn, City of Columbia Heights On behalf of: Name: Jim Address: 4135 Arthur Street NE City: Columbia Heights State: MN Zip: 55421 Home Telephone 763 781-1022 Work Telephone: Description of Complaint The much advertised Starz free preview weekend never materialized and when the customer called AT&T he was informed that the preview was not available in this (and many other) areas in the metro he felt this was false advertising and was certain it was illegal. He did emphatically state that the customer service rep was very helpful and went out of her way to find an answer. Other Comments:. Resolution requested (if applicable)• Why was the preview not available and why was it advertised as available in the entire metro if it was not.? Please resolve no later than 430 p.m. on• Thursday Marchl4 2002 hiformation given Date: Time: How complaint resolved• Starz~ Was offered to Columbia Heights subscribers. There may have been a technical problem with his converter I tried to schedule a service call so he could catch this weekend but he is going out of town He will schedule a call after he returns. There is no reason for him to need the converter after the upgrade Company Representative who processed the complaint/inquiry: KDC 3/12/02 Jean Kuehn - KenivCompiaintdoc.doc Page ~' SUBSCRIBER COMPLAINT FORM COMPLAINT~_ INQUIRY (X ~ _Coush•uction _ Restoration _Custouter Service _ Eilling _ Rates _ Er<nipnrwrt _Cou:petition Line Extension _ Progrrmuniug _ Technical Service _ Lrternet Service X Other Submitted by Jean Kuehn, City of Columbia Heights 763-706-3613 On behalf of: Name• William Keniv Address•4355 McLeod St. NE City:Cohunbia Hei lg_it~ State: MN Zip•55421 Home Telephone 763-788-7329; Description of Complaint• Line iust111ed/replaced earlier this winter he would now like it buried so he can rake and mow the vard. Other Comments_ Resolution requested (if applicable)• Call and give him a date when cable can be buried Please resolve no later than 430 p.ui. on• Thursda;~. A~t•il 11 2002 Infonnation given to; Date; Time; How complaint resolved• Crews will start work next week We have added this to his account - no notes previously so good thing~ie called We should have him done by the end of the month Can you eive him a call back? Com ny Representative who processed the complaint/ingttiry KDC 4/10/02 5 _- ~- Telephone: (651) 493-5284 Facsimile: (651)493-5288 March 29, 2002 Linda Magee Assistant to the City Manager City of Columbia Heights 590 40t" Avenue NE Columbia Heights, MN 55421 Re: Annual Report Dear Ms. Magee: ?' :, :~ r <_\;y _ . ~.. ~~j ~ ,, .fi ~~. ~.:: _ }~ .! ~,, L~~~ 10 River Park Plaza SL Paul, MN 55107-1219 Enclosed please find the 2001 annual report as required by the Cable Communications Franchise. If you have questions regarding this report please contact Tricha Pendzimas at 651- 493-5284. Very Truly Yours, Tricha Pendzimas Franchise and Compliance Specialist Enclosures `a~ Recycled Paper J~ RESOLUTION NO. 2002-30 BEING AN ORDER TO CEASE AND DESIST WHEREAS, the City of Columbia Heights, Minnesota (the "City") adopted a cable television franchise on Jlme 25, 1990, setting forth the terms and conditions under which Teleprompter of Cohunbia Heights/Hill- top, Inc. was authorized to construct, operate and maintain its cable system in the City (the "Franchise"); and WHEREAS, as a result of numerous transfers of ownership and control, the Franchise is currently held by MediaOne North Central Conunwrications Corp., d/b/a AT&T Broadband; and WHEREAS, AT&T Broadband must comply with the terms of the Franchise; and WHEREAS, in accordance with § 11.117(8) of the Franchise, the City supervises and enforces the Franchise on a day-to-day basis. NOW, THEREFORE, the following is resolved: Findines AT&T Broadband senC a new Customer Service Agreement ("CSA") to subscribers in the City. 2. The new CSA contains several modifications to the older agreemenC and was sent out as a "bill stuffcr" to subscribers in the City. 3. The new CSA unilaterally attempts to impose a mandatory arbitration provision governed by the Federal Arbitration Act (the "Arbitration Clause"). 4. The Arbitration Clause, among other things, purports fo eliminate certain rights otherwise enjoyed by subscribers, most importantly the right to damages other than actual damages and the right to bring a class action lawsuit. 5. The new CSA states that acceptance of its terms, including the Arbitration Clause, will be presumed where there is continued use of service and that, if a subscriber finds the terms of the new CSA unacceptable, the only recourse available to the subscriber is to cancel service. The terms of the CSA were not negotiable and were offered on a "take it or leave it" basis. Pursuant Co the terms of the Franchise, AT&T Broadband is required to comply with all laws affecting the cable system. 8. Pursuant to the teens of the Franchise, AT&T Broadband may be assessed a penalty of $50.00 per day for failing to comply with any Franchise provision. Conclusions The CSA is invalid for the following reasons: (a) subscribers did not knowingly, voluntarily, and intelligently waive Cheir Constihrtional right to a jury trial; ~ and (b) the contract is unconscionable under Minnesota contract law as a conri•act of adhesion. Order Based on the foregoing Findings and Conclusions, the City Council for the City of Columbia Heights hcreby enters the following orders: 1. AT&T Broadband is hereby ordered to innnediately cease and desist the implementation, imposition and enforcement of the Arbitration Clause in the new CSA. 2. AT&T Broadband is hcreby ordered to innnediately notify the AssistanC to the City Manager of AT&T Broadband's intent to fully comply with this Order. 3. AT&T Broadband is hereby ordered to do the following within thirty (30) days of the effective date of this Order: (i) modify its CSA by bringing its dispute resolution policy into total compliance with applicable law; (ii) provide the City with an opportunity to review and approve the revised dispute resolution policy before it is issued to subscribers; (iii) inform the Assistant to the City Manager of the manner in which subscribers will be notified of the revised dispute resolution policy; and (iv) issue a revised dispute resolution policy to subscribers. 4. Failure to comply with this Order may result in a franchise violation, the immediate issuance of a notice of violation to AT&T Broadband, and the invocation of appropriate remedies. This Order shall be effective innnediately upon its approval by the City Council. Passed this day of April, 2002. Offered by: Seconded by: Roll Call: Gary L. Peterson, Mayor Patricia Muscovitz, Deputy Ciry Clerk ~ See Brady v. United States, 397 U.S. 742, 748 (1970); also see State v. Johnson, 354 N.W.2d 541, 543 Miuu. App. 1984). rte, J David G. Scykorn Vice President -Law & Public Policy March 28, 2002 Telephone: 651-493-5280 Facsimile: GSL493-5288 Ms. Linda Magee Assistant to City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NC Columbia Heights, MN 55421 6 10 River Park Plaza SL Paul, MN 55107-1219 ~t~\~_~ , RE: Franchise Fee -High-Speed Internet Service Dear Ms. Magee: I am writing to inform you of a regulatory ruling that may affect a small portion of the franchise fees we remit to you under our cable system franchise. As you may know, the Federal Communications Commission (FCC) has been studying the regulatory status of cable operators' offering of high-speed Internet over cable, and related "cable modem" offerings. On March 15, 2002, the FCC decided that "cable modem service is an interstate information service within the scope of (its) jurisdiction over interstate and foreign communications." As a result, the FCC explained that "revenue from cable modem service would not be included in the calculation of gross revenues from which the franchise fee ceiling is determined." In compliance with the FCC's order, AT&T Broadband will no longer bill customers for franchise fees on cable modem service as of April 1, 2002. Cable modem customers will be notified of this change on their next bill. In addition, AT&T Broadband will be issuing credits to customers for franchise fees paid on cable modem service for the service period after March 15, 2002. Thus, AT&T Broadband will remit to the franchising authority all franchise fees billed and collected for cable modem service. -The FCC has noted that past collections and payments were made in good faith, therefore, we do not plan to request reimbursement of these prior payments from you or to credit our subscribers for past collections. If you have any questions or would like to discuss this issue further, please feel free to give me a call. Sincerely, a~ m David G. Sevkora ~7~ Recycled Paper J~ .,d' A~~ OnMI~YDI~~I ~~ COLUMBIA HEIGHTS COMMUNITY TELEVISION FEBRUARY 2002 PROGRAMS • Heights Calendar - 0:51:10 • Mayor's Report (2/11) - 0:28:30 • Mayor's Report (2/26) - 0:24:51 • Mimresota Wrestling Superstars - (#41) 0:30:00 (#42) 0:30:00 (#43) 0:30:00 (#44) 0:30:00 • 2002 Blaine Danceline Competition - 2:15:00 • Vet's Visit On TV (2 shows) @ 0:29:30 • Anolca County Today - 0:28:44 • Humanist Views (4 shows) @ 0:29:00 • Love Power (4 shows) @ 1:00:00 • Family Theater Specials 127:16 • Family Theater Specials (Religious) 0:57:11 • Light On The Gospel 1:04:30 • Legislative Update - 0:15:00 • The LaRouche Comrection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 028:30 • The Prophetic Word (7 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 028:15 • Christopher Close Up (4 shows) @ 028:00 • Somali TV of Mimresota (2 shows) @ 2:00:00 • MJHL Hockey -Owls vs. Lakers 1:55:55 • MJHL Hockey -Owls vs. Sabers 2:15:00 Programs Produced (internal) 8 Programs Produced (external) 52 CHANNEL PROGRAMMING • Cablecast Programs 102 • Cablecast Hours 87 FACILITY USE • Studio Hours 24 • Editing Hours 52 • Portable Equipment Checkouts 4 CLASSES • Au introductory class was taught to 4 teachers from area schools. Notes: • Staff plans to cover "Taste of Heights" next month as well as finale of Library's reading program. • A meeting was held in rebrnary to discuss usage of Mac G4 computer. Work emitinues on writing the policy and defining plans for summer classes. Jean. Kuehn - Monthy Report-March.doc - _~_ ~ Page 1 A'tiI<T I u°rnlii~vuM~`i~~'i' COLUMBIA HEIGHTS COMMUNITY TELEVISION MARCII 2002 PROGRAMS • Heights Calendar-0:56:45 • Maya•'s Report (3/12) - 0:16:42 • Mayor's Repm•t (3/26) - 0:27:11 • SACA: People Helping People - 0:10:15 • African American History Concert- 0:56:32 • Vet's Visit On TV (2 shows) @ 029:30 • Anoka County Today - 0:28:09 • Humanist Views (4 shows) @ 0:29:00 • Love Power (6 shows) @ 1:00:00 • ADD/ADHD: Are Children Being Mislabeled? - 0:57:00 • Light On The Gospel (2 shows) @ - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jiuuuy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 0:59:50 • MJHL Hockey -Owls vs. Lakers 2:11:00 • Environmental Journal (3 shows) @ 0:27:00 • Our Flight - 0:21:08 Programs Produced (internal) 5 Programs Produced (external) 55 CHANNEL PROGRAMMING Jean Kuehn - Monthy Report-March.doc ~~ __ - ~ ~ Page 2 • Cablecast Programs 102 • Cablecast Honrs 79 FACILITY USE • Studio Honrs 20 • Editing Hom•s 48 • Mac G - 4 Usage Hours 60 • Portable Equipment Checkouts 8 CLASSES • No classes were held in the month of March. No classes are scheduled until Cable Camp in Jnly. Notes: • "Taste of Heights" program completed using Mac G 4. • City studio shoot about home loans available to residents. • Possibility of beginning work on a show highlighting residents and their gardens. • Pre-production fm• Thnuder soccer season coverage continues. AT&T Broadband Minnesota Call Center 100% 95% 90% 85% 80% 75% Jan-02 Feb-02 Mar-02 Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. `Corrected calculation AT&T Broadband Minnesota Call Center 30 25 20 15 10 5 0 „ , ,, ., ,. , , '; ., ,. ,, ,. ~: Jan-02 Feb-02 Average Speed of Answer Mar-02 Note: This chart contains raw data that has not been adjusted to conform to FCC measurements. COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Date City Cause Mar-02 Average Time # Subs Minutes Amps Affected 7-Mar Columbia Hei hts Blown Fuse 33 1 14 9-Mar Columbia Heights Connector 95 1 14 10-Mar Columbia Heights Connector 52 1 16 10-Mar Columbia Heights Connector 86 1 14 10-Mar Columbia Heights Connector 51 3 30 April 2002 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.33 ' i Basic 2 SERVICE 27.40 STANDARD CABLE 35.33 PEG Fee 2.00 Basic 1 only Converter 1.85 Non-Basic only Converter 3.80 Remote Control .35 Additional Digital Outlet 7.95 PREMIUM SERVICES: DIGITAL HBO/HB02 12,99 SHOWTIME I 12.99 CINEMAX 12.99 THE MOVIE CHANNEL 12.99 STARZ! 12.99 Encore 4.99 DIGITAL PACKAGES Bronze (includes Standard Cable) 43.99 Silver (includes Standard Cable) 56.99 Gold (includes Standard Cable) 66.99 Platinum (includes Standard Cable) 81.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Adult or Special Events Price varies MONTHLY GUIDE 2,85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet Upgrade/downgrade/addressible services Upgrade -separate trip Downgrade optional service -separate trip VCR Connection at initial install VCR Connection -separate trip Return Check fee Unreturned addressible converter Unreturned digital converter Home service Plan -whole house Hourly Service Charge HSD - @Home Service If a cable subscriber if not a cable subscriber Premium Internet Installation Basic Internet Installation Data Outlet Installation NIC/USB PCMCIA (Laptop) Home Networking Mobile Access Unreturned modem 18.99 1.99 15.99 9.99 5.99 12.99 20.00 200.00 300.00 1.20/month 27.99 45.95 49.95 99.95 49.95 13.49 49.95 49.95 9.95/month 2.00/month 650.00 Channel Line-up for Columbia Heights/Hilltop April 2002 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS *2 - KTCA (PBS) 24 - OVC 54 -NICKELODEON 16-GOVERNMENTACCESS 3-N GUIDE CHANNEL 25 ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS '4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS *5 - KSTP 27 -FOX Sports 57 -FOX FAMILY 6 -METRO 6 28 -Undetermined 56 - C-SPAN 7-I(PXM 29-ESPN CLASSIC 60-COURTN 8-I(MW8(WB23) 30-Hallmark 62-TNN *9 - I<MSP 31 -CNN 63- GREAT AMERICAN CCt1NTRY *10 - WFTC 32 -HEADLINE NEWS 64 - VH-1 *11 - KARE 33 - CNBC 65 - MN '12-KVMB 34-FOX NEWS 66-BET *13-M1N 35 WEATHER CHANNEL 67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 76-PPV 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 77-PPV 21-BRAVO 38-THE HISTORY CHANNEL 78-PPV 22-TBS 39-THE LEARNING CHANNEL 23-WGN 40-AMC 96-HSN 41-TURNER CLASSIC MOVIES 98-EWTN/INSP 42-TRAVEL CHANNEL 99-UNIVISION 43-LIFETIME 44 -FOOD NETWORK 45-HGTV 46-USA 47-TNT 48-fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - E! 52 - N LAND 53 -DISNEY CHANNEL