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HomeMy WebLinkAboutJune 21, 2001- x:..'11 ~~ U CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3578 (763) 706-3600 TDD (763) 70G-3692 Visit Our Website at' www.ci. coluutbia-lleights.me. us MEETING OF TFIE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, NNE 21, 2001 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3614 if you are unable to attend. AGENDA: I. Call to Order 2. Roll Call 3. Welcome to New Member, David Mahoney 4. Approval of the Minutes of the Meeting of April 19, 2001 Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints-#147-Klimek, #148-Meinhardt, and #149-Egli c. Franchise Fee Analysis Update e. 2000 Annual Report-Remaining Outstanding Items f Other Old Business 6. New Business a. Receipt of Is' Quarter Franchise Fee b. Notice of Rate Increase Effective June 1, 2001 for Road Runner Service. c. Changes to AT & T Roadrunner Service d. Notice of Price Change for Converter Boxes e. Review of Request from ISD #13 for Funding of Hardware and Software for Video Production Class f. Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Stroik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of AT & T Broadband- February & March 2001 Reports --Programs Produced --Installation and Service Activity Report --Current Channel Line Up and Service Charges c. Report of the Cable Attorney d. Report of the Assistant to the City Manager 8. Adjournment Attachments The City of Colmnbia licigh[s does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its services, programs, or activities. Upon regnest, accommodation will he provided to allow individuals with dlsabilitles to participate in ali City of Colunbia Heights' services, prograns, and activities. Auxiliary aids Tor handicapped persons are available upon request when the request is made a[ least 96 hours in advance. Please call [he Deputy City Clerk a[ 706.3611, to make arrangements. (TDD 706-3692 for deaf or hearing impaired only) TFIF. CITV OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY IN EMPLOYId ENT OR THF_ PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER SECTION I S TELECOMMiJNICATIONS COMMISSION (Ordinance 1002 Effective 7/14/82) (As amended by Ordinance 1307 Effective 10/11/95) (As amended by Ordinance 1325 Effective 7/10/96) Section 3315 (1) A Columbia Heights Telecommunications Commission is hereby established which shall consist of seven (7) members to be organized as follows: A. Seven (7) members shall be appointed by the Columbia Heights City Council. The members appointed by the Columbia Heights City Council shall be residents of Columbia Heights and shall include one (1) Columbia Heights Councilperson. A majority of Commission members shall constitute a quorum. B. Each member of the Commission shall serve a term of two (2) years except that the Columbia Heights Councilperson shall serve at the pleasure of the Council. C. The Assistant to the City Manager, or a person designated by him/her shall be an ex- officio member of the Commission. D. If a seat on the Commission becomes vacant before the term of said seat has expired, it shall be filled by appointment by the City Council. E. The Commission shall elect a chairperson from among its membership. F. The Commission shall establish a monthly meeting date and conduct business of the Commission as prescribed hereinafter. A meeting agenda shall be sent to Commission members at least two days prior to the meeting date. 3.315 (2) The Commission shall serve in an advisory capacity to the Council and the administrative service of the City. The duties and responsibilities of the Commission shall be as follows: A. Study, investigate and make written recommendations to the City Council on all matters pertaining to the provision of telecommunication services within the City on its own initiative or as referred to the Commission by the Council or administrative service of the City. This shall include, but not be limited to, the following matters: (1) Additional services which could be furnished by the telecommunication service providers. (2) Rate adjustments. (3) Actions of a provider which may be grounds for revocation of its franchise, permit, license, or other right to do business in the City. (4) Provider's performance regarding subscriber complaints and interruption of service. (5) Operation and use of access channels. (6) Renewal or extension of the franchise, permit, license, or other right to do business in the City. (7) Channel, spectrum, or capacity allocation and programming. (8) Compliance of provider with terms and conditions of the franchise, permit, license, or right to do business in the City. (9) Possible sanctions against the Provider. B. Prepare and submit an annual report to the City assessing the Grantee's performance according to the terms of the Cable Television Franchise and make written recommendations to the City. C. Three months prior to the fifth year of operation and every five years thereafter, the Commission shall submit a report to the City, which report shall include a written appraisal of the performance of the Grantee over the entire length of the cable franchise with regard to the provisions of the cable franchise. The report shall include recommendations for revised or additional provisions of the franchise, considering at least the following items: channel capacity, channels for access, cable casting; facilities and staff assistance available for access cable casting; two way capability, and the need for further service to be extended within the franchise area based upon a reassessment of the communication needs of the City in relation to the services generally offered by the cable industry. THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM TIIiJRSDAY, APRIL 19, 2001 The meeting was called to order at 7:05 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Dennis Stroik, Bradley Peterson, Reuben Ruen, Ken Henke, and Dan Swee Excused Members: Council Representative: City Representative: AT & T Broadband Rep Legal Counsel: Also in attendance was resident Harold Hoium. APPROVAL OF MINUTES Bob Buboltz Bruce Nawrocki (arrived at 7:15 pm) Linda Magee Kathi Donnelly-Cohen Stephen Guzzetta Motion by Dan Swee, seconded by Reuben Rcren, to approve the rninutes from the meetirag of February 1 S, 2001. All ayes. OLD BUSINESS A. Channel Check Channels 2-6 and 16 were fuzzy. However, it was noted that earlier in the day they were fine. B. Correspondence Log and Complaint Follow Up. #145-Hurley-Complained about a large price increase for her programming choices, as well as being limited to two converter boxes. Kathi Donnelly-Cohen sent her a letter explaining that she should choose a programming package that best suits her needs, as she is paying for several premium channels on an ala carte basis at the present time. This is a costly way of subscribing to services. She also recently added High Speed Data Service which increased the cost. Converters for digital services are being limited to two per household due to the High demand for this newly offered service. Additional converters should be available shortly for those who wish to have them. Kathi enclosed a copy of her account ledger and also a price list for the packages currently available. Ms. Hurley will need to contact AT & T Broadband with her choices. So far she hasn't contacted AT & T Broadband to make any changes. #146-George Marko-Called to get his service re-installed on Apri12"~. He was told it would be April 11'h before it could be done. He thought this was an unreasonable length of time. Kathi Donnelly-Cohen reported that his re-install was completed on April 9°i ~ however, the customer was not home at the time. C. Franchise Fee Analysis Update AT & T has submitted their response regarding the findings of the Analysis done. Ashpaugh and Sculco has since then responded to them again, reiterating the fact that they owe money to Maplewood based on the findings in the report. Maplewood is considering how to proceed from here and if they will pursue the amount the report says is due them. Other cities have expressed their support of Maplewood and may also pursue compensation based on the way the franchise fees were figured. TELECOMMUNICATIONS MEETING MINUTES OF APRIL 19, 2001 PAGE 2 D. Status of Wide Open West Franchise Steve Guzzetta reported that he spoke with a representative from Wide Open West about three weeks ago. They are formally withdrawing their application and have requested the balance of their deposit be returned to them. There is about %z of the original amount remaining, and this refund is being processed. E. Status of Everest Connection Corp. Franchise Notice was received from Utilicorp Communications Services, the major investor in Everest Connections Corporation, stating they would be postponing expansion in the Minneapolis/St. Paul area. The test for their business model is taking place in the Kansas City Metropolitan Area. This will give them concrete evidence that their business model is viable and that they would be able to fulfill contractual obligations if they decide to expand to other areas. The City will be refunding whatever amount is left to them also and if they choose to proceed at a later time, they will need to re-apply. F. Other Old Business There was no other old business. NEW BUSINESS A. Receipt of the Annual Report for 2000 The Annual Report was received and enclosed in the agenda packets. Linda stated she had been in contact with Kathi Donnelly-Cohen regarding the letter from AT & T Broadband's Controller stating what the revenues of the company were. Last year a letter from an auditor verified these figures. She felt that an auditor should verify the figures listed for 2000 also. Steve Guzzetta noted that Form 395 (EEO Report) referred to Exhibit B that was not there. The Subscriber Contract is illegible and the community television guidelines need proofing. Linda Magee recommended tabling the acceptance of the Annual Report until these items are addressed and the Revenue amounts are verified by an Auditor. B. Notice of Rate Increase Effective July 1, 2001. Notice was received February 16, 2001 regarding price increases effective Julyl, 2001. This price increase is to Basic Service, equipment, and installation rates. The City will need to review and approve the 1240 and 1205 rate filings. The review will be done in conjunction with other cities as has been done in the past. Bruce Nawrocki expressed his opinion that since this industry was de-regulated, he feels it has given the cable companies a license to steal, so to speak. He feels subscribers are being overcharged and all the price increases are notjustified. TELECOMMUNICATIONS COMMISSION MINUTES OF APRIL 19, 2001 PAGE 3 C. Conversion of Billing System to CSG/Billing Format Changes AT & T Broadband is converting their billing system to another program that will simplify the bills and make it easier for tracking and assigning work orders for each subscriber. An explanation of the new format will be enclosed with the next billing. The franchising authority's phone number on the bills will also be system specific, which will help subscribers reach the proper person if they have concerns. D. Resignation of Public Access Employee We were informed that Edward Harris has resigned his position with AT & T Broadband. He was one of the two technicians assigned to the Columbia Heights Studio to help us with local origination programming. Linda Magee questioned the status of his replacement. Kathi Donnelly-Cohen reported they will be offering his position to someone they have in mind shortly. E. Other New Business Reuben stated that since NASA programming is easy to insert, and Channe196 is a duplication of BRAVO, it should be inserted there. Kathi Donnelly-Cohen responded that Channe196 is a digital channel and not really reserved for BRAVO programming, so it will not be inserted there. She again reiterated that NASA programming could be inserted on an access channel out of Roseville if that is the Commission's desire. Steve Guzzetta reported there was a meeting of the Cable Administrators a week ago and that they discussed customer service standards. The group is concerned that AT & T has not been meeting the customer service standards as required. This issue needs to be looked at closer. Dennis invited anyone interested to attend the Mayor's Prayer Breakfast on May 15°i. Anyone wishing to attend should contact either Linda Magee or Carole Blowers. There was a short discussion regarding Channe195. Chatme195 is being utilized as a security channel for apartment buildings that wish to have their security cameras connected to for their video feed. There is an initial charge for the filter to allow this service. REPORTS A. Report of Commissioners Educational-Nothing to report Government- Nothing to report Library-Nothing to report Public-Nothing to report B. Report of AT & T Broadband- A discussion took place regarding the automated phone answering system AT & T Broadband is using. There was a question regarding whether or not you can "0"out to a customer service representative, and the length of time it takes to do so. TELECOMMUNICATIONS COMMISSION MINUTES OF APRIL 19, 2001 PAGE 4 C. Report of the Cable Attorney Steve Guzzetta stated there is a rumor that if AT & T divests itself of some of its businesses, the cable services portion may be bought by another large entity such as Comcast. A Press Release was received April 17°i regarding a lawsuit by a city in Pennsylvania that was suing AT & T and Comcast. Comcast transferred its franchise to AT & T after the City said no to such a transfer. The City doesn't trust either company after this move and has asked that a trustee be appointed while they are going through the franchising renewal process. Steve reported on a Santa Cruz, California case. Many of the decisions regarding this case were bad for franchising authorities. Some of the findings indicated that the 394 Form must be found incorrect within 30 days, and if a 5% franchise fee is charged, then the franchising authority cannot charge the cable company with the transfer fee expenses. However, he pointed out that the judge determined that the franchising authority may look at more than just the legal, technical, and financial qualifications of the company. Although the findings of this lawsuit are not applicable here, the case could be cited during future franchise renewals, especially if federal law was the basis for the judge's decision. The Kelly bill and the Administrative bill are both dead in this legislative session. D. Report of the Assistant to the City Manager Linda Magee had nothing further to report. Motion by Ken Henke, seconded by Brad Peterson, to adjourn the meeting at 7:55 pm. All ayes. Respectfully submitted, ~._~ ~~~~ Shelley Han sonV Secretary Post•IM Fax Note Irs "'1I""~~ Cable Admiaiatrator: Commission: Colu Iddreaa: 590 Dace: y- ~7- D/ ~" TEjS IS TO NOTIFZ 70U OP TqE COMPLAINT OF: ' DS,4CRIPTION OP PLEASE RESOLVE NO LITER THAN 4:30 PM, RE30LUTION REQUESTED (IF APPLICABLE): ABLE COt4lUNiCATI0N3 COlRIISSION ER COMPLAINT N'O PAOGRIMMIHG RESTOAATION• USTCMER SERYIC6 OTdER r•• 147 INPORMATION GIVEN T0: DATE: TIME: DATE COMPLAINT AESOLY®: ~Y~ D~ DATB $BSOLUTION COlti+IRNID BY CCMlPLAINTANT: • OTREA CONMENT3~ M41te - Citq Coble Adminiatrator Yellow -Cable Company Pink -Cable Company (to De returned to Cable Administretor'e Oflloe) COLUMBIA HEIGHTS/HILLTOP CABLE COMMUNICATIONS COMMISSION SUBSCRIBER COMPLAINT NO RE: CONSTRUCTION MARKETING PROGRAMMING RESTORATION INSTALLATION BILLING STOMER SERVIC OTHER Cable Administrator: '' Cit Mana er Commission: Columbia Hei hts/ n C fco, Address: 590 40th Avenue Northeast Columbia Hei hts Minnesota 55421 Telephone: f7 -- o Date: ~ ~ O~ • 3 ~'J°rr~ 1 THIS IS TO NOTIFY YOU OFI,T~H/E~COMPLAINT OF: o / ~ / ei n h ~~d ~ Name 3 ~ ~ S t- ,n /~ I Ve ~ ~'v,, l~ Addr s~~~.1 D~ G l~f Y~~ ~IV S~a City b tate Zip Code ~~G3~ ~~~'-~'a~LI om~ephon~ Work/Telefphone D F.SC RTPTT(1N OF C(1MPI.ATNT~ / /AiS d~/~~P~. 7TV /n ~ JD ~d ~ ~ !7 '. h ~ c ,L~i ~I l i 148 PLEASE RESOLVE NO LATER THAN 4:30 PM, ~q~/ ~~[~l RESOLUTION REQUESTID (IF APPL~CAB~.E): / (e~cse~o„~c$ ~/'. ~°/~ /1d~~~1'~ INFORMATION G N. ~'0• DATE: 5~~ TIME: ~C) Y~ /~a`~h~ ~vnne l(v-~h~ HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIAMID BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) ~~l y~~3 ~s~~'~' COLUMBIA HEIGHTS/HILLTOP CABLE COMMUNICATIONS COMMISSION SUBSCRIBER COMPLAINT ~ ~~ RE: CONSTRUCTION ' ~!' MARKETING ""' "PROGRAMMING'". RESTORATION ("INSTALLATION' BILLING ~ CUSTOMER SERVICE OTHER `.:: Cable Administrator: --Robert--S:^°BOO~rrsiri, City Manager (~ ~ ' Commission: Columbia Heiahtsld,twp Cable Communioations Commission Address:. 590 40th Avenue Northeast Date:C THIS I NOTIFY YOU OF THE COMPLAINT OF: Zip Code 7d~/ -. to y/!~ Work Telephone PLEASE RESOLVE NO LATER THAN 4:30 PM, _"'1'.it-w '~~-x~ ~ COQ I ' RESOLUTION REQUESTED (IF APPLICABLE): ("~~iC.~J l~-~ ~' ~',y~,t.~/Lcr-r~.J INFORMATION GIVEN T0: ~ DATE; TIME: - _., HOW C9MP~.AINT RESOLYEL}: C_~'~--~*~- G!L l - Gt - lU..v- ~-~~ ,DATE COMPLAINT RESOLVED: ~ .`DATE RESOLUTION CONFIRMID BY COMPLAINTANT: OTHER COMMENTS,''' - ~;.>..,: . ~~ ~ .+` ~ ~ r; r . `< } ~ a ~ '. ~ ~ i: ,1". y . r ,: cr. ..:: r _. ~ - '. Signature of Company Emp~,6yee White -City Cable Administrator / Yellow -Cable Company Pink -Cable Company (to be returned to Cable Administrators Office) City _ ~/(/ ~ry(% ~ State _ ~lJ ~ 7n !J ~ 7 /7 ~~ i Home Telephone COLUMBIA HEIGHTS/HILLTOP CABLE COMMUNICATIONS COMMISSIO~NT SUBSCRIBER COMPLAINT y~ ~ 1 5 0 RE: CONSTRUCTION MARKETING PROGRAMMING RESTORATION INSTALLATION BILLING CUSTOMER SERVICE OTHER • Cable Administrator: Manatzer- Linda Magee, Asst to the City Mgr. Commission: Coen iurricattons-Cemmission Address: 546' Col. Hts. Telecommunications ~~ 590 40~' Ave IdE, Col. Hts, MN 55421 Telephone: ('STZ~~j~3~J-3~o9 Date: THIS IS TO NOTIFY YOU OF THE COMPLAINT OF: ~' `~~ m/ ~O 13 ° 1 / Son °7' Name I ~ / / ~ 3/•c Addres ~b t CitYl / ~P3~~ ~ ~" ~ (G Home Telep one 'J'' ION OE COMPLAINT: J t-~~Mcl p ~~~: o n ~Yhci y-- y~ !~_ 1. Yea 7- cS W t ~ PLEASE RESOLVE NO LATER THA 4:30 PM, RESOLUTION REQUESTID (IF APPLICAI}LE)• . INFORMATION GIVEN TO: Ma'I ~ ~ ^ i ~E: - ~w6s~~~6~~ Zip Code Work Telephone ,n, I 6 So ~ W~ M S yn2~ t 6 TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMED BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) Kathl DonnellyCohen Director -Government Relations Law & Public Pollcy Department Telephone: (651)A93.5281 Facsimile: (651)493-5288 June 18, 2001 Mr. Michael Solem 1416 43rd Avenue Columbia Heights, MN 55421 Dear Mr. Solem --~ AT6T ~~~ ~~ AT&T Broadbantl tc River Park Plaza St Paul, MN 55107-1213 Linda Magee at the City of Columbia Heights Contacted me regarding questions you had on the cable service. 1 tried to call you today and your mother informed me that you would not be available to talk until 8:00 pm, I, unfortunately, will not be able to call you at that time. I did speak with both your mother and father and was able to get a little information about what you are experiencing. 1 thought a letter with some supporting information might assist you. Your father recalls having Showtime, The Move Channel, Cinemax and HBO in the previous package. If this was called The Gold Star package, then this is one that we actually eliminated in 1998. You could not buy the package after that date. We "grandfathered" in those subscribers with a letter that stated Ihat we were no longer offering the service and that a change would have to be made some time in the future. Over the past two and a halt years, we have tried to telemarket those subscribers and move them into packages that we currently offer. We tried to be careful and let subscribers know that if they did not like the new package, they could change but the ofd package would not be available. However, if you previously had Showtime, The Movie Channel, Cinemax and HBO, these services are still packaged with Starz! and Encore for $27.95. The package is called Premium Preferred. With 3 converters ($2.66 X 3) and 3 remotes ($.47 X 3), plus Basic 1 and 2 ($33.08), and the Broadband Monthly guide, the monthly rate would be $73.07 without taxes, franchise fees and PEG fees. It appears that you changed to the Gold Olgltal package for $66.99. That is less than the current price for the Premium Preferred but not cheaper than what you may have been paying for the old Gold Star package. But as you had to make some change, it did offer many more channels than what you currently had. The Digital Gold includes the Basic 1 and 2 you have plus 12 basic digital channels, choice of 2 digital packs (i0-13 channels each), 4 versions of Encore, 3 versions of Starz!, 36 music channels, access to 39 pay-per-view channels, one digital converter and special remote. 1f you added another digital converter and remote, that would be $7.95 additional. Your dad said that he believed he has been changed to Digital Bronze. That would include the Basic 1 and 2, digital basic (12 channels) 4 versions of Encore, one digital converter and remote, 36 music channels and access to 39 pay-per-view channels for $41.99 plus taxes and fees. However, it looks like you have the Digital Silver, which adds to the Bronze an additional choice of a digital bonus tier, 3 versions of Starz! and a choice of one premium service for $56.99 plus taxes and fees. He said that you still have the 2 additional analog converters and remotes as well. There will be a few changes that wilt occur in July, The price of the analog converters will change from $2.66 to $3.80 and the remotes will go from $.47 to $.35 each. Also the Digital Gold package will INCLUDE two converters and remotes, so if you currently have the Gold package and pay $7.95 for the additional converter, we can lower that by $7.95 come July 1. I have enclosed a grid That lists the contents of each of the packages. You can certainly go back to an `C7 ~ Recycled Paper r analog package if you wish. I just want to make sure that you have the channels you want and in a price range that you are comfortable with. Please look through this information and you can either contact someone in customer service to assist you or you can call me. f am unable to actually set up a service call but I can coordinate one if necessary. Either way I will be happy to answer any questions you might have. 1 can be reached at 651-493-5281. Sincerely, Kathi Donnelly-Cohen Cc: Linda Magee -City of Columbia Heights Enclosures Trlcha Pendzimas Area Compliance Coordinator Telephone: 651-493-5284 Facsimile: 651-493-5288 April 20, 2001 Linda Magee Assistant to City Manager City of Columbia Heights 590 40'h Avenue NE Columbia Heights, MN 55421 Re: 2000 Annual Report 10 River Park Plaza St. Paul. MN 55107-1219 Dear Ms. Magee: Enclosed for your review please find an original work order with AT&T Broadband's terms and conditions on the reverse side. Also enclosed for your review is an updated copy of Columbia Heights Community Television Channel 15 Equipment/Facilities Guidelines. I am aware of your concern regarding the FCC 395A and will get back to you as soon as I receive the information from our Human Resources Department. The financial statement prepared by an independent certified public accountant is in progress and will be forwarded to you upon completion. If you have questions regarding these issues, please, do not hesitate to call. Very Truly Yours, ~~~Lr.1...~ i`.. Tricha Pendzimas /tmp /~T&T 'Op Recycled Paper AT6,7' °onvFw°vtu~a~i' COLUMBIA HEIGHTS COMMUNITY TELEVISION Channel l5 Equipment /Facilities Guidelines Public Access: SHALL BE ON A FIRST-COME, FIRST-SERVED BASIS. ACCESS TO EQUIPMENT, STUDIO FACILITIES, TRAINING SESSION, CABLECASTING OF PROGRAMS, SHALL NOT BE WITHHELD, PROHIBITED, OR RESTRICTED IN ANY WAY BECAUSE OF RACE, COLOR, CREED, RELIGION, POLITICAL BELIEFS, SEX OR AGE. A. Access to Equipment: ALL EQUIPMENT USERS WILL HAVE TO EITHER ATTEND an AT&T Broadband SPONSORED TRAINING SESSION OR BE ABLE TO DEMONSTRATE PROPER USE OF THE EQUIPMENT. USERS OF EQUIPMENT FACILITIES WILL BE REQUIRED TO SIGN A"Statement Of Compliance"& APPROPRIATE "Responsibility Form". B. Access To Cablecasting: BEFORE A PROGRAM CAN BE CABLECASTED ON THE PUBLIC ACCESS CHANNEL 15, THE PROGRAM'S PRODUCER MUST SIGN A "Statement of Compliance". C. Access To Training Workshops: ANY INDIVIDUAL MAY ATTEND A AT&T Broadband SPONSORED VIDEO WORKSHOP SESSION. A NOMINAL FEE WILL 8E CHARGED BY THE COMMUNITY EDUCATION DEPT. LACK OF ABILITY TO PAY A TRAINING SESSION FEE WILL NOT RESULT IN DENIAL TO ATTEND THE WORKSHOP SESSION. REGISTRATION WILL BE HANDLE THROUGH COLUMBIA HEIGHTS/FRIDLEY COMMUNITY EDUCATION. 2. Reserving Equipment Policv: A. PRIOR TO RESERVING TIME, INDIVIDUALS & GROUPS MUST BE TRAINED OR SHOW COMPETENCE IN EQUIPMENT USE. B. ACCESS FACILITIES ARE AVAILABLE TO AT&T Broadband CABLE SYSTEM RESIDENTS, INDIVIDUALS AND GROUPS APPROVED BY THE ACCESS COORDINATORS. C. USE OF ACCESS FACILITIES AND EQUIPMENT SHOULD RESULT IN PROGRAMMING FOR THE ACCESS CHANNELS. D. EQUIPMENT & FACILITIES ARE FOR NON-COMMERCIAL USE. THE USE OF FACILITIES & EQUIPMENT FOR PROFIT-MAKING GENERATING FUNCTIONS IS STRICTLY PROHIBITED. E. Each Person or Group Mav: Page 2 (cont.) 1. SCHEDULE UP TO A MONTH IN ADVANCE. 2. RESERVE UP TO 4 HOURS OF STUDIO TIME PER WEEK. 3. RESERVE UP TO 8 HOURS OF EDITING TIME PER WEEK. CONSISTING OF 2 FOUR-HOUR BLOCKS OR MORE WITH THE APPROVAL OF THE ACCESS COORDINATORS. 4. IF NO OTHER PERSON HAS REQUESTED TIME FOLLOWING YOUR EDITING/STUDIO BLOCK, YOUR PRODUCTION MAY CONTINUE BEYOND THE TIME RESERVED. IN ALL CASES WHERE ANOTHER PERSON HAS RESERVED TIME BEFORE OR AFTER YOU SCHEDULE TIME BESTRICTLY ADHERED TO. 5. RESERVE UP TO ONE "24" HOUR BLOCK OF PORTABLE EQUIPMENT PER WEEK. WEEKENDS WILL BE CONSIDERED AS A 24 HR. BLOCKS. 6. TIME IN OF THE ABOVE MAY BE OBTAINED ON A DAY BY DAY BASIS. IF THERE IS UNRESERVED TIME AVAILABLE IN THE NEXT 24 HOURS YOU MAY RESERVE IT. G. EACH PERSON OR GROUP REQUESTING USE OF THE MOBILE VAN MUST: 1. FOLLOW THE FOREMENTIONED BOOKING POLICY. 2. THE PRODUCTION MUST HAVE THE ACCESS COORDINATOR'S PRIOR APPROVAL. 3. THE PRODUCTION CREW WILL EITHER HAVE TO COMPLETED ANY OF THE AT&T Broadband VIDEO PRODUCTION WORKSHOPS. THE CREW MUST HAVE PARTICIPATED IN ATLEAST " 2" MOBILE VAN PRODUCTIONS, WITH AT&T Broadband PRODUCTION STAFF. THE PERSON OR GROUP MUST ATLEAST PRODUCED "7"COMMUNITY TELEVISION PROGRAM AT THE COLUMBIA HEIGHTS STUDIO. 4. ALL hROBILE VAN PRODUCTIONS WILL BE DEPENDENT UPON STAFF AVAILABILITY FOR SUPERVISION. 5. A NOMINAL SERVICE MAYBE CHARGE FOR GASOLINE OR PRODUCTION COSTS. 6. SIGNED MOBILE VAN PRE-PRODUCTION FORM MUST BE SUBMITTED TO THE ACCESS COORDINATOR 2 WEEKS PRIOR TO THE SHOOT. MOBILE VAN PRE-PRODUCTION FORMS ARE AVAILABLE UPON REQUEST. H. REQUESTING CABLECAST TIME: 7. A "STATEMENT OF COMPLIANCE" MUST BE ON FILE FOR ALL PROGRAMS TO BE SCHEDULED. 2. CHANNEL TIME MAY BE REQUESTED UP TO MONTH IN ADVANCE. Page 3 (cont.) 3. EACH PROGRAM MAY REPLAYED UP TO 5 TIMES PER WEEK, WITH APPROVAL FORM THE ACCESS COORDINATOR. 4. THE ACCESS PRODUCER MAY RESPONSIBLE FOR THE PLAYBACK OF THEIR PROGRAM. Page 4 (cont.) 3. PROGRAMS: AT&T Broadband REQUIRES AT LEAST ONE MONTH OF CABLECASTS OF ANY PROGRAMS PRODUCED IN THE COMMUNITY TELEVISION STUDIO OR WITH COMMUNITY TELEVISION EQUIPMENT. A. ADVERTISING: NO ADVERTISING MATERIAL WILL BE CABLECAST. B. OBSCENE MATERIALS: NO OBSCENE NOR LOTTERY INFORMATION WILL BE CABLECAST. C. LOTTERY INFORMATION: NEITHER LOTTERIES OR LOTTERY INFORMATION WILL BE CABLECAST. D. CABLECAST MATERIALS: THE PRODUCER OF 7HE PROGRAM SHALL BE HELD RESPONSIBLE FOR ANY DISPUTES ARISING FROM THE UNAUTHORIZED USE OF COPYRIGHTED MATERIALS. E. SELLING OF PROGRAMS: THE PRODUCER IS RESPONSIBLE FOR REIMBURSING AT&T Broadband /COMMUNITY Tv15;COLUMBIA HTS. FOR THE ACTUAL PRODUCTION COSTS, FOR ANY PROGRAMS OR SECTIONS OF PROGRAMS PRODUCED WITH AT&T Broadband EQUIPMENT THAT ARE SOLD. PRODUCTION COSTS ARE THE DETERMINATION OF AT&T Broadband AT THE TIME OF THE PRODUCTION. F. UPON DETERMINATION BY THE STUDIO COORDINATORS THAT PROGRAM SUBJECT MATERIAL OFFERED BY AN ACCESS USER/PRODUCER MAY OFFEND SOME VIEWERS AND MAY NOT BE APPROPRIATE FOR YOUNG VIEWERS DUE TO MATURE CONTENT, THE FOLLOWING ANNOUNCEMENT MAY PRECEDE AND/OR APPEAR DURING BREAKS IN CABLECAST OF THAT PROGRAM: "The following program is considered to be of mature theme and therefore may be considered to offensive to viewers. Viewer/parental discretion is recommended." G. IN THE EVENT OF POOR TECHNICAL QUALITY THAT IS NOT SEVERE ENOUGH TO RESULT IN THE PREVENTION OF CABLE BUT MAY CAUSE VIEWER CONCERN, THE FOLLOWING ANNOUNCEMENT MIGHT BE SHOW PRIOR TO THE PROGRAM WITH ADDITIONAL INFORMATION AS TO THE SPECIFIC PROBLEM DURING BREAKS IN THE PROGRAM: "The viewer may find the technical quality of some portions of the following program unsatisfactory." 4. STORAGE: ANY PROPS; SETS, COSTUMES, ETC., STORED BY AT&T Broadband MAY BE USED IN ANY ACCESS PRODUCTION. OWNERSHIP OF FORMENTIONED WILL REMAIN WITH ORIGINAL OWNER. COPYRIGHTED TIMES, LOGOS & ORGANIZATION SYMBOLS OR EMBLEMS MAY NOT BE USED WITHOUT PERMISSION OF THE OWNERS. APPROVAL FOR STORAGE MUST BE OBTAINED FROM THE ACCESS COORDINATOR. Page 5 (cont.) 5. ACCESS USER RESPONSIBILITY: FOR HAVING READ THE OPERATING RULES & EQUIPMENT/FACILITIES SCHEDULING GUIDELINES. A. USERS UTILIZING PRODUCTION EQUIPMENT ARE UNDER THE SUPERVISION AND AUTHORITY OF THE ACCESS COORDINATORS. B. THE ACCESS USER IS RESPONSIBLE FOR INFORMING THE ACCESS STAFF IF EQUIPMENT OR FACILITIES PREVIOUSLY BOOKED WILL NOT BE UTILIZED, DUE TO SOME UNFORSEEN DELAY, OR IF THERE IS A CHANGE IN THE PICK-UP OR RETURN TIME. 7) FAILURE TO DO SO GIVE REASONABLE NOTICE, IS GROUNDS FOR SUSPENSION OF ACCESS PRIVILEGES. C. WHEN PORTABLE EQUIPMENT IS USED, IT IS THE USER'S RESPONSIBILITY TO IDENTIFY THEMSELVES TO THE PERSON (OR PEOPLE) BEING VIDEOTAPED, ESPECIALLY IF THE SUBJECT MAY NOT BE AWARE OF THE TAPING. AT NO TIME MAY THE ACCESS USER IDENTIFY THEMSELVES AS AN EMPLOYEE OF AT&T Broadband. D. THE ACCESS USER ASSUMES FULL RESPONSBILITY FOR THE USE OF AT&T Broadband CABLE PRODUCTION EQUIPMENT, OTHER THAN NORMAL WEAR & TEAR. E. ACCESS USERS MAY LOSE ACCESS TO AT&T Broadband PRODUCTION EQUIPMENT IF USED IN ANON-PROFESSIONAL MANNER. VIOLATIONS INCLUDE BUT ARE NOT LIMITED TO: 1. NOT DEALING WITH THE STUDIO COORDINATORS IN A TRUTHFUL MANNER, OR MISREPRESTING ONESELVE. 2. NOT ABIDING BY THE OPERATING RULES AND OR EQUIPMENT/FACILITIES SCHEDULING GUIDELINES. 3. ALLOWING UNQUALIFIED PERSONS TO USE COMMUNITY TV EQUIPMENT. 4. USING AT&T Broadband EQUIPMENT FOR PROFIT-MAKING FUNCTIONS. 5. USING AT&T Broadband EQUIPMENT FOR PROJECTS OTHER THAN THOSE APPROVED BY THE STUDIO COORDINATORS. 6. USING AT&T Broadband EQUIPMENT IN NEGLIGENT MANNER, IN CARE INCLUDE, BUT NOT LIMITED TO: a. INTERFACING THE PRODUCTION EQUIPMENT WITH NON- AT&T Broadband CABLE EQUIPMENT. Page 6 (cont.) b. LOSS OF ANY EQUIPMENT, ITEMS, ACCESSORIES. c. IMPROPER STORAGE -50 TO 100 DEGREES; OPERATION BELOW 32 DEGREES OR ABOVE 100 DEGREES. d. ABUSING THE EQUIPMENT e. NOT PROTECTING EQUIPMENT FROM THEFT, MISUSE OR ACCIDENTS; COLD, HEAT, WIND OR WATER DAMAGE. h. USING THE EQUIPMENT IN A DANGEROUS OR FRIVOLOUS MANNER. i. PERFORMING UNAUTHORIZED REPAIR ON THE EQUIPMENT. j. FAILURE TO STOP PRODUCTION WHEN POTENTIAL DAMAGE TO EQUIPMENT IS 1st APPARENT. k. RETURNING EQUIPMENT NOT IN THE PRESENCE OF THE STUDIO COORDINATOR, WITHOUT PRIOR APPROVAL. 6. REGULATION OF GUIDELINES: A. AT&T Broadband RESERVES THE RIGHT TO WAIVE ANY SELF-IMPOSED REGULATION WHEN SUCH WAIVER IS JUDGED BY AT&T Broadband TO BE IN THE PUBLIC INTEREST. B. ANY VIOLATION OF THESE GUIDELINES MAY BE AT THE DISCRETION OF AT&T Broadband TO WITHHOLD THE USE OF ITS FACILITIES FROM THE VIOLATOR. C. ALL ACCESS USERS OF AT&T Broadband/COLUMBIA HTS. FACILITIES SHOULD BE AWARE THAT THEY BE HELD ACCOUNTABLE FOR THEIR ACTIONS BY THE SAME LAWS THAT GOVERNS ANY PUBLIC ACTIVITY. OTHER A. THESE GUIDELINES MAY BE CHANGED, IF NECESSARY... B. THESE GUIDELINES ARE SUBJECT TO REVISION... C. ACCESS USERS SHOULD ADDRESS ANY QUESTIONS OR CONCERNS TO THE ACCESS COORDINATOR. D. EVERYTHING YOU DO AS A USER ACCESS USER OF THIS FACILITY AND EQUIPMENT, ULTIMATELY AFFECTS OTHER ACCESS USER'S RIGHT TO ACCESS. ® 9:74 wootlhill Drive 6907 Winnetka Avenue North 10 River Park Plaza Roseville, MN 55713 Brooklyn Park, MN 55428 St. Paul, MN 55107 tati]AAA®A61RR ~Tb1T 171~VNY®MI\L! MN (651) 222-3333 WI (800) 255-4640 CUSTOMER/WORK ORDER CUSTOMER INFORMATION JOB INFORMATION Acct. # Name: Address: Phone: Rep # FA# Market Read SS / DL # us: Order Date: DIV: Work Zone: Work Order Desc: Tech # Job # Date: Time: Pts: Problem: Task: Map # Node # WIP Comment Lock Box # Complex # House Information /Special Instructions: ACCOUNT/BILLING INFORMATION +/- Outlet Information Receiver +/- Remote Code Services Charges 1, 2. 3. 4. Account Histo /Current Services 5• Date: Tech # Problem: Fix Code: I 6. j Monthly Charge Install Charge C.O.D, Bill Date Collected Supervisor: Name on Identilicalion; i Current 30 Days 60 Days Total Balance Cash Check Monay Order Credit Card Check or Credit Card Number / Exp Dale: JOB STATUS /ADDITIONAL WORK Finding Codes: Solution Codes: Status: signal levels at Ground elxk /Tap: Completed MDU Turnover cH 3 CH 25 CH 70 CH 116 I.D. Checked Not Done* Tech Turnover Bu Dro ft. Video /HSD Digital a e ` E NEC Reverse Scan CLI PASS FAIL ^ ^ ^ ^ ^ PASS IN-BAND ^ OUT CF BAND ^ UPSTREAM MODEM ^ _ FAIL ^ ^ ^ TIME ARRIVED TIME COMPLETED oNnrl~cwnnNrtea ON~nME SEflNCE APPoIMMENr3 ARRIVED LATE: YES / NO eaA520 CEEOn os~nrnE iesruunon oe lrs EflEE. Fillers ^ ^ OTHER HSD ONLY: RF TIME PC TIME Comments: _...__ _ _ __ _..__ _ __ ____ ___ _... __._ _ I have read and understand all of the TERMS and CONDITIONS for AT&T Broadband services stated on the reverse side of this work order. Technician: Tech # Date: Customer Signature Date: 00 FS (8/00) CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: Ivwwci.columbia-heights.mn.us ADMINISTRATION May 24, 2001 David Mahoney 3814 Reservoir Boulevazd Columbia Heights, MN 55421 Re: Telecommunications Commission. Dear Mr. Mahoney: Mayor: Gary L. Peterson Councilmembers: Marlaine Szurek Julienne Wyckotr Bruce Nawrocki Robert A. Williams City Manager: Walter R. Fehst Congratulations! I am pleased to inform you that you have been chosen to serve on the Columbia Heights Telecommunications Commission. The City Council requests that you attend the next regular City Council meeting on Tuesday, May 29, at approximately 7:00 p.m., in the Council Chambers, so you may be introduced to the public. The Telecommunication Commission studies, investigates, and makes written recommendations on all matters pertaining to the provision of telecommunications services within the City. The commission oversees the administration of the cable television franchise, which includes rate regulation activities, franchise renewals, transfers of ownership, enforcement of customer service standards and ensuring compliance of the cable company with the terms and conditions of the franchise. The City Council realizes the immense changes happening in this "electronic age" and hope that, through the direction of the Telecommunications Commission, the City can make intelligent decisions that will benefit everyone on our community. We feel your expertise and insight would be a definite asset to this Commission. You will officially begin serving this vacant position at the next regularly scheduled meeting of June 21, 2001. This Commission meets the third Thursday of each month at 7:00 p.m. in City Hall Conference Room # 1. The vacant two year term that you are filling will expire in April of 2003. If you have any additional questions, you may contact Linda Magee, Assistant to the City Manager, at 763-706-3609. Thank you for volunteering your time and talents to the City of Columbia Heights. The City Council truly appreciates your desire to serve your community. Y~o°urs~(very t~rul~y~, fatty Muscovitr~ z Deputy City Clerk/Council Secretary c: Walt Fehst, City Manager Linda Magee, Assistant City Manager THE CITY OF COLUMBIA HEIGHTS DOES NO' DISCRIMINATE ON THE BA515 OF DISABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER AT6T Telephone: (651)493-5284 Facsimile: (651)493-5288 April 26, 2001 Linda Magee City of Columbia Heights 590 401h Ave N E Columbia Heights, MN 55421 Re: Franchise Fee Payment Dear Ms. Magee: AT&T Broadband 10 River Park Plaza St Paul, MN 55107-1219 Enclosed please find the Quarterly Franchise Fee Payment in the amount of $31,655.30. If you have questions regarding this payment please contact Tricha Pendzimas at 651-493-5284. Very Truly Yours, Tricha Pendzimas Area Compliance Coordinator Enclosures i~~ 'O~ Recycled Paper tJ THIS DOCUMENT IS VOID IF BACKGROUND DESIGN IS NOT COLORED CHECK L~08OO9/ - Accounts Payable NUMBEfl P.O. Box 173805 AT~T $R~~'~gw~"~ Denver,C080217-3805 M M(~ (877)493.6526 VENDOR NO. DATE 1939;1.3;:::;::::; is:=AF?E2=(71: PAY EXACTLY Thirty One Thousand Six Hundred Sixty Five Dollars and 30 cents. AMOUNT .. ~ ~ . . ~?k?k3:i 5 30 ~ , ..... ro rHE COLUMBIA HEIGHTS CITY OF ATBT BIgAGBAND, LLC. ORDER 59040TH AVE NE VOID AFTER 160 DAYS DF COLUMBIA HEIGHTS, MN 55421.3878 United States - MELLON BANK, N.A. PITTSBURGH, PENNSYLVANIA 6Q 160 /r4~I. / n •,v(~ Aulftorizaa Signer 11'1:08009711' ~:04330160i1: Oi7111 9 7 8 411' Darid G. Seykora Vice President -Law & Public Policy AT&T ~~ Telephone: G51-493-5280 Facsimile: 66]-493-5288 Ms. Linda Magee Assistant to City Manager City of Columbia Heights Columbia Heights Cable Commission 590 40'h Avenue NE Columbia Heights, MN 55421 Re: Upcoming Price Changes Dear Ms. Magee: VIA FAX AND U S MAIL May 1, 2001 AT&T Broetlbantl 10 River Park Plaza St Paul, MN 55107-1219 In our continuing efforts to provide you with important and timely information, I want to tell you about some upcoming price changes that will be affecting local cable customers. Effective with June 2001 billing statements, the monthly price for AT&T's two-way RoadRunner high-speed cable Internet service will increase by $6.00. Therefore, the new monthly price will be: RoadRunner Service (including modem lease) $45.95 The price for customers with one-way RoadRunner service and the price for customers who do not also subscribe to either Standard Cable video service or Digital Telephone Service will not be changing. Notice to customers is being provided via legal notice placed in the Icoa! ne~•vspaper. We ~.re a!so sending a :supplemental e••maii message and a message on billing s#afements directly to current two-way RoadRunner customers. Effective with July 2001 billing statements, the monthly price for video Basic 1 Service, equipment rentals and video installations will be changing. The new rates are as follows: Basic 1 Service Unwired Home Installation Wired Home Installation CURRENT PRICE $ 7.93 $31.95 $29.95 NEW PRICE $ 8.33 $41.99 $24.99 ~7~ Recycled Paper Additional Outlet Connection (at time of initial install) $ 7.95 $13.49 Additional Outlet Connection (requiring separate trip) $28.95 $19.99 Move Outlet NA $18.99 Upgrade/Downgrade of Optional Services (addressable service) $ 1.99 $ 1.99 Upgrade Optional Services (requiring separate trip) $31.95 $15.99 Downgrade of Optional Services (requiring separate trip) $31.95 $ 9.99 VCR Connection (at time of initial installation) NA $ 5.99 VCR Connection (requiring separate trip) NA $12.99 Hourly Service Charge $31.95 $27.99 Remote Control $ 0.47 $ 0.35 Basic Only Equipment* $ 2.66 $ 1.85 Non-Basic Only Equipment** $ 2.66 $ 3.80 *Available to customers who subscribe to Basic 1 Service and use any type of converter (addressable or non-addressable) to tune Basic 1 Service only. **Available to customers who subscribe to services beyond the Basic 1 level of service (i.e. Standard Cable or Premiums). Note that customers currently subscribing to our Standard Cable Package (Basic 1 Service and Basic 2 Service) will NOT receive an increase on their package price. Although the Basic 1 Service component of the package will increase as noted above, the package will be discounted correspondingly so that the customer will not receive any net increase. Customers will be notified of 4he Basic 1 Service and equipment price changes via a bill insert with June billing statements. For customers receiving service through commercial accounts, bulk rate arrangements with multiple dwelling owners, or similar arrangements, some of the product, pricing and other information contained herein may not apply. Where such are inconsistent with the information in this pricing structure, the terms and conditions of such separate arrangements will apply. Finally, effective June 1, 2001, we will be changing the pricing structure for our digital services by introducing our Digital Value Packages. These new packages are designed to provide a uniform pricing and packaging structure for our current an future digital cable customers. Beginning June 1, all of our digital packages will include the basic and expanded basic tiers that are part of our Standard Cable offering, and we will no longer offer the old digital packages. All Digital Value Package prices will be inclusive of Standard Cable service. The new Digital Value Package Prices will be as follows: Digital Bronze package - $41.99; Digital Silver Package - $56.99; Digital Gold package - $66.99; and Digital Platinum package - $81.99. Please see the enclosed sheet for more detail. As a courtesy to our current digital customers, their existing package will remain unchanged at this time. However, current digital customers will not be able to move from one old digital package to another old digital package. They do have the option to subscribe to a new Digital Value Package. If you have any questions about these changes, please contact me at 651-493- 5280 or Kathi Donnelly-Cohen at 651-493-5281. Sincerely, ~~~.~ David G. Seykora cc: Tom Creighton Enclosure DYG_ ~- Digital Bronze Digital Silver pigital Gold our lviovres Stanaacu •.~ ing Guide Electronic Progtamm 1 DCT andRcmote Encore V Access (35 Channels) PP DMA (36 Channels) •yalBasic Di Bronze Plus _ _,. Ptus Plus All Premiums Digital Platinum remote is $7.95. tional outlet including receiver and Digital Access Charge for addi ,gonuS Choice Pack Tier AL TIER Di ~r~~~ Discovery Bids Discovery Science Discovery Health ESPNews Channel Independent Film Fox Spot Q,~°rld BBC America Nog~n putdoot Life ~yeatherscan a hic National Geogr p style. nS1C 'MOVIPS &hantrel Sundance FxM ovieNetwork I,ifetimeM Stories Encore Tnre 8ncore AcBon Much lvfusic VII o1 S ~+l BET on Jazz VH1 Country VH1 Classic Rock MTV2 Pius Ptus --~ tion Tier 3 ort~ and In{orma ~tdoor Chancel CNNSI TheBiog~aphye Intentional Ilistory Chann techty Internatronal Channel Discovery Civilization Discovery Wings Bloomberg ational Newsworldlntern ~--~ G+ '7 '~ gg0 l..rui==~ Cinemax ' DIGITAL ~- ~ •p~^~ ~ lvloreMAx ~D~ e STARZI Theater STAB- I1BOPlns e I1B0 SignatuT Encore Encore Love Stories BET Movies ~p Famtl Chartttels: 4 # of Chan A La Cart EncoseMysteiy $ncoreWesterns 4 # of Channels: 3 11.99 =~ # of Carte=$12.99 ALa _F ~t,annels: pLa Carte 2 $41.99 I ---~" $56.99 _~_ $66.99 $51.99 S ostime i Showtime 2 Showtime3 poonDisney GAS) Nick Games het pok ( Goodlife TV Trinity Broadcasting The Ilealrh Network Ilnspirah°nai fife pvation gome and Leisure Discovery lYi---- o ¢ Cha,.~ Tunnel TheMo`ne Channel2 of C e~', a Kathi Donnelly-Cohen Director -Government Relations Law & Public Policy Department _ AT&T ~~ Telephone: (651)493-5281 Facsimile: (651)493-5288 May 24, 2001 Ms. Linda Magee City of Columbia Heights 590 NE 40`h Street Columbia Heights, MN 55421 Dear Linda: AT&T Broadband 10 River Park Plaza St Paul, MN 55107-1219 I am writing to update you on some changes that are happening to our cable Internet services. As you may recall, as part of the FCC obligations with the merger, AT&T Broadband was required to sever its ties to RoadRunner. On June 3, 2001, the AT&T RoadRunner home page content will change from RoadRunner to Excite(rJHome. The new content will allow subscribers to customize their individual home page with the services they are most interested in. Subscribers will have access to key service features like games, Internet radio and movie trailers. They can track their individual investments, sports scores of favorite teams, etc. While the page will automatically change on June 3, subscribers will receive an e-mail from AT&T Broadband advising them of this change as well as a letter mailed to their home. Both will contain step by step ihstructions on how to set up their personal choices. Samples of this correspondence are attached for your reference. This change will not affect the e-mail or personal web space that customers may have set up. If subscribers would like more information, they are directed to contact us at http://help.broadband.attcom/support. Effective June 3 as well, we are consolidating the technical services center for Internet support. On that date, both the Tier 1 and Tier 2 support for our customers will move to Convergis. This group is highly trained and dedicated to computer and Internet technology. We believe that this changes will provide the best of the Internet by providing the great AT&T Broadband infrastructure and the content of ExciteCr~Home along with the experienced support of the Convergis group. If you have any questions regarding this change, please feel free to contact me. Sincerely, Kathi Donnelly-Cr `a~ Recycled Paper .. _--.~. SAT&T Serving the Chicago, Mfolvesf and Aflanfa Markets April 30, 2001 Linda Magee Assistant To City Manager 590 40Th Ave. Ne Cokfmbia Heights, MN 55421 AT&T Broadband P.O. Box 129 Mukwonago, WI 53149 Phone: (262) 650-1829 RE: Columbia Heights-MN0232 On behalf of your local AT&"1' Broadband-affiliated operator, notice is being provided for a change of the Operator Selected Rate in converter charges for the above referenced community. This revision applies to the Converter Box charge for "All Other" converters listed on the "2001 Installation and Equipment Rates" schedule. The revised Operator Selected Rate for Converter Box (All Other) is $3.80. The revised operator selected converter rate effective July maximum permitted rate of $6.62 calculated on FCC Form calculation of the maximum permitted rates. 1, 2001, remains lower than the 1205. This revision does not alter the Please update your records with this revision. Sincerely, Kenneth P. Reske Senior Director Rates and Regulatory Matters AT&T Broadband, LLC CC: David G. Seykora Channel Line-up for Columbia Heights/Hilltop May 2001 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS '2 - KTCA (PBS) 24 - QVC 54 -NICKELODEON 16-GOVERNMENT ACCESS 3-TV GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS •4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS 'S - KSTP 27 -FOX Sports 57 -FOX FAMILY 6 -METRO 6 28 - SPEEDVISION 58 - C-SPAN 7 - KPXM 29 -ESPN CLASSIC 60 -COURT /GAME SHOW 8-KMWB(WB23) 30-GOLF CHANNEL 62-TNN '9 - KMSP 31 -CNN 63-GREAT AMERICAN COUNTRY '10 - WFTC 32 -HEADLINE NEWS 64 - VH-1 't 1 - KARE 33 - CNBC 65 -MTV '12-KVMB 34-FOX NEWS 66-BET '13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 68 -HBO 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 69 -HBO PLUS 21-BRAVO 38 -THE HISTORY CHANNEL 71 - CINEMAX 22-TBS 39-THE LEARNING CHANNEL 72 - STARZ! 23•WGN 40-AMC 73-ENCORE 98 - EWiN/INSP 41 -TURNER CLASSIC MOVIES 74 - SHOWTIME 99 • UNIVISION 42 -TRAVEL CHANNEL 75-THE MOVIE CHANNEL 43 -LIFETIME 76 -PPV 44 -FOOD NETWORK 77 -PPV 45-HGTV 78 -PPV 46-USA 47-TNT 48 - fX 49 - SCI•FI-CHANNEL 50 -COMEDY CENTRAL 51-EI 52 - TV LAND 53 -DISNEY CHANNEL Columbia Heights/Hilltop SERVICE 5/1/01 Price BASIC 1 SERVICE $7.93 BASIC 2 SERVICE 25.15 PEG FEE 2.00 CONVERTER/RECEIVER 2.66 REMOTE CONTROL •47 PREMIUM SERVICES: HBO/HBO2 10.95 SHOWTIME 10.95 CINEMAX 10.95 THE MOVIE CHANNEL 10.95 PREMIUM PACKAGES: Premium Plus 19.95 Premium Select 23.95 Premium Preferred 27.95 AT&T RoadRunner If a cable subscriber 39.95 if not a cable subscriber 49.95 PAY-PER-VIEW MOVIES CABLE PLUS MOVIE 3.95 ADULT PAY-PER-VIEW (Spice) 7.99 (Hot Choice) 11.99 MONTHLY GUIDE 2.65 ON-SCREEN PROGRAM GUIDE 4.95 DIGITAL SERVICES: Digital Bronze 7.50 Digital Silver 22.50 Digital Gold 32.50 Digital Platinum 47.50 Digital Premiums - a'la carte Encore 4.99 Stag! 11.99 HBO 12.99 Cinemax 11.99 Showtime 11.99 The Movie Channel 11.99 SERVICE FEES: Installation -unwired home 31.95 Installation - prewired home 29.95 Additional outlet at time of install 7.95 Additional outlet post installation 28.95 Change of Service - no visit to home 1.99 Change of Service with visit to home 31.95 Hourly Rate 31.95 Service Call 31.95 Late Fee 5.00 Return Check Charge 20.00 100°~° 90% gp% 70°/ 60°~ 50` 40 3( 2' Apr- hone $er~ice - m3o 'j step calls that were answered seconds or less. standard. tt gauges the percent of internal benchmark rather than an FCC SeNr~ Note: Telephone Service Fad°r is an AT&T Broadgand Minnesota Call Center AT&T Broadgand _. _,.~.,ta Call Center 30 25 2~ Note: pee ~ '' conform Cc mzasurements. CJ (~ O "'" ~ -~.~ to F data that has not been adjusted to This ctrart Contains raw I v Apr-u , Average Date COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Time Cause Minutes Apr-01 Average Subs Affected Col Heights Tech Report 05/11/2001