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Home My WebLink AboutJuly 19, 2001CITY Off' COLUMBIA F'IEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-36)2 Visit Our Weba~ile at: www.ci.co[umbin-heigltts.mu.us MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, JULY 19, 2001 CITY HALL CONFERENCE ROOM Please contact Linda at 706-3609 if yoH are finable to attend. AGENllA: 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of June 21, 2001 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints-#150-Solem, and Alman Correspondence c. Franchise Fee Analysis Update e. 2000 Annual Report-Remaining Outstanding Items f. Access Studio Staffing g. Review of Forms 1240 and 1205 for Rate Increase Effective July I, 2001 h. Other Old Business New Business a. Review of RequesC from ISD #13 for Funding of Hardware and Software for Video Production Class b. Conrtnission's Role for Advising City Council c. Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Stroik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of AT & T Broadband- --Programs Produced --Installation and Service Activity Report --Current Channel Line Up and Service Charges a Report of the Cable Attorney d. Report of tihe Assistant to the City Manager 8. Adjournment Attachments The City of Cobunhia Heights does not discriminate on the basis of disability in the a<hnission or nccess tq or treatment m' mnployment in, its services, progrnms, or activities. Opon request, acwmmodation will be provided to allmv individuals with disabilities to participate in nll City of Colombia Heights' services, programs, and activities. Auxilimy aids for handicapped persons are available upon regnost whmi the request is made a[ leas[ 96 hours in advance. Plcasc call the Deputy City Clerk a[ 706-3611, [o make m~rnngmnents. (TDD 706-3692 for dear or hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BA515 OF DISABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER TIIE MINUTES OP THE 'TELECOMMUNICATIONS COMMISSION FROM THURSDAY, JUNE 21, 2001 The meeting was called to order at 7:05 p.m. by Dennis Sh•oik, Chairperson, ROLL CALL: Commission Members: Dennis Stroik, Bradley Peterson, Reuben Ruen, Bob Buboltz, and David Mahoney Council Representative: Bruce Nawrocki -UNABLE TO ATTEND City Representative: Jean Kuehn AT & T Broadband Rep: Kathi Donnelly-Cohen Legal Counsel: Stephen Guzzetta David Mahoney was introduced as a new member of the commission whose term will expite April 2003. APPROVAL OE MINUTES Motion by Bob Buboltz, seconded byBr•ad Peterson, to approve flee minutes front the nieetieeg of April 19, 2001, All ayes. OLll BUSINESS A. Channel Check Channels 31 & 55 had low volume and Channel 58 was slow to sink in. Kathi will check on this. B. Correspondence Log and Complaint Follow Up. #147-Klimek-Complained about poor reception of4-5-9 & 11. When she called for an appointment, she was told it would be two weeks before service could be done. She thought that was an excessive delay. Kathi Donnelly-Cohen said due to the CSG conversion, the service schedule looked full. The Cable Co. sent a tech out on April 30°i to remedy the problem. #148-Meinhu•dt-He is being billed for a converter box and doesn't have one. His bill is to be corrected. #149-Egli-Neighbors temporary cable wire is laying on the ground in her yard. The line was moved out of her way until it can be installed permanently. #150-Solem-Complained about new price he is paying for digital package that he changed to after a telemarketer called him. Kathi sent him a letter explaining the packages and prices for digital service, so he could decide which one he wants, He disagreed with the letter and left Kathi several messages. She researched his account and found that he has changed his programming package three times in the last 2 months, and therefore his billing is very difficult to understand. Tae had an $82 balance on his account, which she credited in full. Slte sent him another letter and explained this, and again asked him to decide on the programming package he really wants. She will report back at the next meeting. Brad Peterson questioned the procedure when dispatching a service tech to a call and the fact they don't receive notification of cancellations. He had a call scheduled, called in the morning to cancel, and the service tech still came out. Kathi explained the procedure followed in routing and scheduling the service techs. It is hard to cancel calls, once printed, as there are many sub contracted techs doing work in addition to those on staff. C Franchise Pee Analysis Update Steve Guzzetta reported the Ramsey-Washington Cornntission will discuss this issue at their next meeting. Mr. Seykora from AT & T Broadband attended their June meeting and provided some additional information to the commission for their consideration. They will review the information and discuss it at their next meeting. TELECOMMUNICATIONS MEETING MINUTES OF JUNE 21, 2001 PAGE2 D. 2000 Amoral Report-Remaining Outstanding Items *The Guidelines for Community Television Chaimel 15 Equipment/Facilities were re- submitted. *The attaclunents for Form 395 were provided. *The financial statements with verification by an accountant required an audit to be performed. This is being done and as soon as the new financial information is ready, it will be forwarded to the City. The acceptance of the Annual Report is tabled until all the items have been submitted. E. Ocher Old Business Kathi reported that they had made air offer to someone for the Access Studio position to replace Eddie Harris. The person at first accepted the position, then later declined the position due to another position he accepted in production. The position has been re- posted. NEW BUSINESS A. Receipt of the ls` Quarter Franchise Fees The ls' Quarter Franchise Fee payment of $31,655.30 was received and a copy of such was enclosed in the agenda packet. B. Notice of Rate Increase Effective June 1, 2001 for Road Ruimer Service. Notice was received May 1, 2001 regarding a price increase effective June 1, 2001 for two way Road Rumrer Service. The price for this service will be increased $6.00 resulting in a cost of $45.95/month. As a reminder, the price for Basic Service, equipment, and installation will also be increased effective July 1st. The City will need to review and approve the 1240 and 1205 rate filings, The review will be done in conjunction with other cities as has been done in the past. David Mahoney reported his Internet access was not accessible tonight. Kathi will check on the reason for this. C. Changes to AT & T Roadnumer Service A letter was received May 24'" regarding changes that will be made to the cable Internet services. As part of the FCC obligations with the merger, AT & T Broadband was required to sever its ties to RoadRunner. On June 3, 2001, At & T RoadRunner home page content will change from RoadRimner to Excitena Homo. The new content will allow subscribers to customize their individual home page with the services they are most interested in. Effective June 3`d, the technical services were also consolidated for Internof support. Tier 1 and Tier 2 support for customers will move to Convergis, D. Notice of Price Change for Converter Boxes Prices for converter boxes will be $3.80/month effective July 1, 2001. This amount is still lower than the maximum permitted rate of $6.62 calculated on FCC Form 1205. TELECOMMUNICATIONS COMMISSION MINUTES OF JUNE 21, 2001 PAGE3 E. Review of Request from ISD #13 for Funding ofHardwar•e and Software for Video Production Class Jean Kuelm had called Kathy Kelly to request her attendance at our meeting, but was unable to reach her. Jean was unfamiliar with some of the items requested and would like more information before bringing this request before the City Manager and the Council. The commission members discussed the items being requested and thought the items looked like a package to upgrade their present equipment. They questioned whether these specific items were needed or if other alternatives would also work, and if price comparisons were obtained. The commission members concurred they would like to consider this request, but needed more information. Demris will try and contact her and ask her to attend our next meeting. F. Other New Business Reuben Ruen questioned the duties of the Telecommunications Commission and felt the duties needed to be better defined. He had particular concerns due to the recent purchase of a wireless data system that is to be used by Parkview Villa and the Liquor Stores to incorporate them into our network. This item was authorized to be purchased without airy input from the Telecommunications Conunission. He thought that was a mistake. He was not upset that the Council purchased such a package, but that they did so uninformed. He has concerns regarding the fact this system operates without a license and may be subject to future interference if someone decides to use the same frequency. He also questioned privacy/security of the data that may be transmitted. A discussion took place on the best way to ensure that the Administrative Staff and City Council members are better informed before making these types of decisions. It was decided to have the commission members review the duties of the commission, make recommended changes, and then to discuss these changes with the city council and staff at a work session. REPORTS A. Report of Commissioners Educational-Nothing to report Government- Nothing to report Library-Nothing to report Public-Nothing to reporC B. Report of AT & T Broadband- The reports from May were enclosed in the agenda packets. New reports will be drafted due to the conversion to the new system. AT & T representatives are meeting with Tom Creighton to establish what information is wanted and useful to the various cities. C. Report of the Cable Attorney *Columbia Heights is iii a coalition of cities to review the 1240 and 1205 forms for the rate increase that will take effect July 1, 2001. Al] forms acid orders issued during the last 4-5 years will be reviewed during this process to ensure that they have been correctly submitted. TELECOMMUNICATIONS COMMISSION MINUTES OF JCJNE 21, 2001 PAGE4 *Steve Guzzetta reported he has not had any further communications with Everest Corp. regarding their request to postpone their application for a fi~auchise. He has advised all cities to terminate the application and to refund any remaining funds. Everest can then re- submit their request when, and if, they decide to proceed. *Steve Guzzetta updated commission members on a case that was decided in the Washington DC regarding the construction of a Tower for High Definition TV Transmission. The District ordered the construction to be stopped due to height and location issues. The courts ruled in favor of the District as the tower was for TV transmission, not personal wireless communications. Under federal law, goverrunent jurisdictions camiot prohibit the construction of towers used for personal wireless communication needs. However, construction oftowers/antennas can be restricted by cities depending on the use of the tower. *Steve also reported that Section 253 of the Communications Act, which states that no one can prohibit any entity from providing cable services, was challenged in the state of Virginia. A private cable company filed the litigation because they felt a city shouldn't provide cable services in direct competition with a private company. The FCC ruled that cities are an entity and can provide cable services if they choose. *The federal law has upheld a City's right to manage the use of their right of ways and to charge a fair and reasonable fee to do so. D. Report of the Assistant to the City Manager There was nothing further to report. Motion by Brad Peterson, seconded by Bob Buboltz, to adjourn the meeting at 8:10 pm. All ayes. Respectfully submitted, Shelley Ha Secretary Kathi Donnelly-Cohen Director- Government Relations Law & public Polioy Department _. AT6T '•- AT&T Broadgand Telephone: (651) 493-5281 ~1\"~ ~ 10 River Park Plaza Facsimile: (651) 493-5288 ~~V 1% St Paul, MN 55107-1219 June 20, 2001 r~ ~~~' ~ Mr. Michael Solem ~ c (~ ~ 1416 43rd Avenue ~~ ~`@~`if' ~` "`~ Columbia Heights, MN 55421 ~ ~ Dear Mr. Solem: ~° I received your phone messages. While I understand your concerns, I had hoped that I had sent along some information that would assist you. I will enclose the ledger of your account so that we are both clear on ~n.~hat services you had and what services you currently subscribe to. You have made a number of changes and the account ledger will show numerous pro-rates from when a service was added and then dropped. I will try and explain each change. Due to our change over from Cable Data to CSG, the ledgers look very different. I can see what appears to be a charge for the On-Screen-Program guide (OSPG) at $4.95. This was originally in the Gold Star package. You may have ordered this a la Carte. If not, then it was an over charge. There also seems to be an error in charging for The Movie Channel during a period when many changes were happening on the account. From my perspective, it appears to be much easier to just credit your account for the current balance duo and start fresh. That means you do have to decide what level of service you want based on the information I am providing to you. Please understand that since the Gold Star packages no longer exist, the only way to offer you similar services would be on an a la Carte basis and it would be very costly. The important message I must deliver is that the package you had previously, Gold Star 4, does not exist and I cannot recreate an identical package like that for you. Had you not accepted the telemarketing offer, you still would have lost the Gold Star package on March 31. Meredith Cable marketed the Gold Star packages. After the merger with King Vidoo and Continental, the name changed to first MediaOne and then AT&T Broadband. Each of these three companies had different rates, line ups and premium package offers. We needed to merge them to a single set of services and prices. We notified subscribers to the Gold Star packages in June of 1998 that the package would no longer be offered and that we would be contacting them about future options. Before you received a letter that would have notified you that you were to be automatically moved to a different package unless you made a change by the end of February, you were telemarketed by the group promoting the Digital service. If you had declined that offer, you would have received the letter and on March 31, all Goid Star services were gone. I will not try and defend anything that was stated by the telemarketer, as I was not part of that conversation. But I can explain what the offer was and that you may have misunderstood. By subscribing to the Digital Gold service, you were offered the first two months at 50% of the rate of the Digital Gold service. The digital service was priced separately from Basic 1 and 2, at $32.50. price would be $16.25 a month compared to $19.95 for the Gold Star service. (These are now sold as a package with Basic 1 and 2 for $66.99) For the first two months, it should have been less expensive than your current service, with many more channels, overall, than you were receiving. However, the promotional adjustment (but only $14.95) was placed on the account on 4/17, after the bill went out. That means you did not see the discount and the bill would have been greater than you were quoted. A change was then made on the account from the Digital Gold to Premium Select 4/30 and then another to Digital Silver in June. Our records indicate that you currently have Digital Silver at i?~ 'Ot,7 flecycled Paper $56.99 plus 2 analog converters and remotes. (Your dad mentioned that he thought you had Digital Bronze?) Your bill, without any fees or taxes, would be $63.25. ($72.24 if I calculated out the taxes correctly) If I credit out the entire balance on your bill, is this the level of service that you wish to retain? I will credit the account today and will not make any changes on your account until I hear from you. You can leave me a voice mail message at your convenience. As we continue to add more channels, we will be moving more and more to the Digital tiers. If you pick an analog tier now, I can make no guarantees as to how long they will remain available on the analog level. I would encourage you to review the enclosed price sheets and determine what level of service best meets your needs -whether that is a Digital package or an analog package. Unfortunately I cannot create a package for you like the old Gold Star unless you take the premium services on an a la Carte basis. That, however, would be very costly. Showtime 2 was taken off the analog level sometime ago and is only available in a Digital package. Sincerely, Kathi Donnelly-Cohen Cc: Linda Magee -City of Columbia Heights -~ AT&T Qia~-iiiii~arii°oi.rG All 3 Bonus Choice Packs Showtime Showtime 2 Showtime 3 Showtime Extreme TMC TMC 2 HBO HBO Plus HBO Signature HBO Family Cinemax MoreMAX STARZ! STARZ! Theater BET Movies Encore Encore Love Encore Mystery Encore Westerns EPG PPV Access(39) DMX (36 channels) Receivers/Remotes Digital Basic Standard Cable* Digital Gald $66.99 Customer'ssChoice of any 2 Premiums Any 2 .Bonus Choice Packs S STARZ! <STARZ! Theater '. BET Monies Encore Encore hove 'Encore Mystery Encore Westerns EPG' PPV Access (39) 'DMX (3fi chanhels) 2 Receivers /Remotes Digital Basic 'Standard Cable* Basic ...................... Discovery Kids Discovery Science Discovery Health National Geographic Customer's Choice of 1 Premium Any 1 Bonus Choice Pack STARZ! STARZ! Theater BET Movies Encore Encore Love Encore Mystery Encore Westerns EPG PPV Access (39) DMX (36 channels) 1 Receiver/Remote Digital Basic Standard Cable* ESPNews Independent Film Fox Sports World BBC America Bonus Choice Packs ........................ r, ,.$. ; ::t;r,i,: ~~ ~. t~~W11ME fXlitlll2t Encore Encore Love Encore Mystery Encore Westerns PPV Access (39) DMX (36 channels) 1 Receiver/Remote Digital Basic Standard Cable` Noggin Outdoor Life Weatherscan Style Movies & Music Sundance Channel FxM Lifetime Movie Network Encore True Stories Encore Action Much Music MTVX VH1 Soul BET on Jazz VH1 Country VH1 Classic Rock MTV2 Trio Sports $ Information Outdoor Channel CNNSI Biography Channel History Channel Int. ZDTV International Channel Discovery Civilization Discovery Wings Bloomberg Newsworld International Speedvision Family and Variety Toon Disney Nick Games & Sports Goodlife TV Network Trinity Broadcasting The Health Network Inspirational Life Ovation Discovery Home & Leisure Price does not include taxes, franchise fees and PEG fees. Effective 06/01/01 *Standard Cable includes Basic 1, Basic 2 & Basic 3 (where available) PRODUCTS & SERVICES (all prices exclude applicable franchise fees and razes) The minimum level o(cable service you may purchase is BASIC I SERVICE. You may purchase BASIC I SER~ VICE alone or with any other OPTIONAL SERVICE(S) LISTED BELOW. As a cable customer, currently Yau mart purchase BASIC I SERVICE to subscribe to any other video service offered by the cable company. Service and equipment arc sublett to avallabiliry.Oeher limlutlons may apply. Old Price New Price BASIC 1 SERVICE $7,93 $7.93 PUBLIC, EDUCATIONAL & GOVERNMENT PROGRAMMING (PEG) FEE 2.00 2.00 OPTIONAL ANALOG CABLE SERVICES BASIC Z SERVICE $ 23,57 $ 25.15 Premi~rm Packo~Prices - Analoe O Prl a New Price Premium Preferred $ 27,95 same HBO, HBO Plus, Cinemax, 5howtime,TMC, Stars, and Encore Premium Select 23.95 same HBO, HBO Plus, Starz, Encore, and Cinemax Premium Plus 19.95 same HBO, HBO Plus, Starz, and Encore Individual Premium Service Prices -Digital Hg0 n/a $ 12.99 Showtime n/a 11.99 Cinemax n/a 11.99 The Movie Channel n/a 11.99 STARZ! n/a 11.99 Encore n/a 4.99 ODtional Dieital Cable Services Basic service is regolred ro receive Digital Cable. ATBT Digital Cable Includes access to pay~per-view and the muluplezed version, if available. of each premium service to which a asr¢mer subscribes. Other services m which xubzcriberz may separatety subszrbe wig mnurme [o be smnz~AUed in theft analog tarmac Digital receiver and remote are re9elred to receive Digital Cable. Digital Platinum Digital Basic. I Dlgldl Receiver, I Digital Remote Control, Starz! and Encore, Digital Music Express, Intemcdve guide, HBO, Showume, Cinemax, The Movte Channel, Movies & Music Tlen Sporn 8 Information Tier, Family & VarieryTler Digital Gold Digital Basic, I Digital Receiver, I Dlgiml Remote Control, Sarz! and Encore, Digital Music Express, Inte2ctive guide, 2 choices o(HBO, Showdme, Clnemax,The Movie Channel, 2 additional choices of Movies & Music Tler, Sporn & Information Tler, Family & Variety Tler Digital Silver n/a Digigl Basic, I Digital Receiver, 1 Digital Remote Control, Sarz! and Encore, Digital Music Express, Intereaive guide, I choke of H80. ShovNme, Cinemax, The Movie Channel, 1 additional choice of Movies & Music TI¢n Sports & Information Tlen Famiy & VarieryTier Digital Bronze n/a Digital Basic, I Digidl Receiver, I Digital Remote Control, Encore, Digital Music Express, ineerottive guide ATBT ROADRUNNER $ 39.95 Cable Internet service that provides proprietary contem and in[emet access through the use of a cable modem conn¢tted to subscriber's computer $ 7.50 $ 34.95 OPTIONAL PER CHANNEL SERVICES PREMIUM SERVICES Premium services may be purchased Individualiy~n for greater savings, buy a package. Individual Premium Service Prices -Anoloe Old Price New Price HBO Showtime Cinemax The Movie Channel n1a $ 47.50 OTHER OPTIONAL PRODUCTS AND SERVICES Broadband Monthly Magazine $ 2.50 $ 2.65 iN DEMAND Pay Per View 3.95 3.99 (Special Event prices vary.) Spire and Hai Network are no longer available in a time n/a $ 32.50 block forma[. Prices are now per movie. Spice (per movie) n/a 7.99 Spice 2, Playboy (per movie), D4gital only nla ~ 7.99 Hot Network (per movie) n/a 11.99 EQUIPMENT $ 22.50 Digital receiver $ 3,50 Same Digital remote control 0.35 Same Analog receiver 2.66 Same Analog remote control 0.47 Same INSTALLATION & REPAIR $10.95 same 10.95 same 10.95 same 10.95 same Unwired (nsnll $ 31.95 Same (whhln 125' oS existing cable plant) Prewired Install 29.95 same Digital upgrade installation 29.95 same Additional outlet-a[ initial Install 7.95 same Additional outlet-separate trip 28.95 Same Relocate outlet 24.52 same Up/Downgrade of non-addressahle service 17,94 sam2 Up/Downgrade ofaddressable service 1.99 same VCR connettlorseparate trip 17.94 sam2 Hourly mte 31.95 same Service call 31.95 same Home Service Plan .60 1.20 (maintenance agreement per home-formerly pervoutlet charge) 5 00 "'"r~ sam2 Late payment fee . Administrative tee for delinquent payment 1.99 same FCC regulatory fee (annually) O.A7 same State of Minnesota sales tax 6.5% same Returned check fee 20.00 same Unretumed digital receiver 300.00 same Unre[urned digital universal remote 9.00 same Unretumed analog receiver 200,00 same Unretumed analog remote 9.00 sam2 Commerdal and premium installations are priced separately. P rices are exclusive of applicable franchise fees and related costs, FCC user fees and rotas. All pricing programm ing, channel locations and packaging are sub)ect to change. Depending on levels of servic¢ or programming taken, additional equipment and inswlla[lon charges may apply. mx , . SECTION 15 TELECOMMiJNICATIONS COMMISSION (Ordinance 1002 Effective 7/14/82) (As amended by Ordinance 1307 Effective 10/11/95) (As amended by Ordinance 1325 Effective 7/10/96) Section 3.315 (1) A Columbia Heights Telecommunications Commission is hereby established which shall consist of seven (7) members to be organized as follows: A. Seven (7) members shall be appointed by the Columbia Heights City Council. The members appointed by the Columbia Heights City Council shall be residents of Columbia Heights and shall include one (1) Columbia Heights Councilperson. A majority of Commission members shall constitute a quorum. B. Each member of the Commission shall serve a term of two (2) years except that the Columbia Heights Councilperson shall serve at the pleasure of the Council. C. The Assistant to the City Manager, or a person designated by him/her shall be an ex- officio member of the Commission. D. If a seat on the Commission becomes vacant before the term of said seat has expired, it shall be filled by appointment by the City Council. E. The Commission shall elect a chairperson from among its membership. F. The Commission shall establish a monthly meeting date and conduct business of the Commission as prescribed hereinafter. A meeting agenda shall be sent to Commission members at least two days prior to the meeting date. 3.315 (2) The Commission shall serve in an advisory capacity to the Council and the administrative service of the City. The duties and responsibilities of the Commission shall be as follows: A. Study, investigate and make written recommendations to the City Council on all matters pertaining to the provision of telecommunication services within the City on its own initiative or as referred to the Commission by the Council or administrative service of the City. This shall include, but not be limited to, the following matters: (1) Additional services which could be furnished by the telecommunication service providers. (2) Rate adjustments. (3) Actions of a provider which maybe grounds for revocation of its franchise, permit, license, or other right to do business in the City. (4) Provider's performance regazding subscriber complaints and interruption of service. (5) Operation and use of access channels. (6) Renewal or extension of the franchise, permit, license, or other right to do business in the City. (7) Channel, spectrum, or capacity allocation and programming. (8) Compliance of provider with terms and conditions of the franchise, permit, license, or right to do business in the City. (9) Possible sanctions against the Provider. B. Prepare and submit an annual report to the City assessing the Grantee's performance according to the terms of the Cable Television Franchise and make written recommendations to the City. C. Three months prior to the fifth year of operation and every five years thereafter, the Commission shall submit a report to the City, which report shall include a written appraisal of the performance of the Grantee over the entire length of the cable franchise with regard to the provisions of the cable franchise. The report shall include recommendations for revised or additional provisions of the franchise, considering at least the following items: channel capacity, channels for access, cable casting; facilities and staff assistance available for access cable casting; two way capability, and the need for further service to be extended within the franchise area based upon a reassessment of the communication needs of the City in relation to the services generally offered by the cable industry. ~ ~ ~`~ . ~~`° S~ 10 River Park Plaza SL Paul, MN 55107-1219 July 16, 2001 Linda Magee, Assistant to the City Manager Ciumbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 e':J CC,,D `~~L\ilj 1z:~~ " "~ "' Re: Proof of Perfolmance Testing Dear Linda: This letter is written to inform you that we will be conducting our semi-annual proof of performance testing in August. Please note: the testing process will cause very short (less than 30 seconds) interruptions in service on a few individual channels. This will result in sporadic loss of picture for our subscribers located in the test zones. History has shown that due to the way the tests are designed and conducted most subscribers are unaware of any interruptions. This testing is required to accurately measure the performance of the system. If you have any questions or concerns about the testing process please contact me at 651- 493-5601. Very holy yours, ~'N'l,c~ IC, ~ c~ e- ~~,~,~ ~_ ~ ~ I,~ ~ Mark R~senius Director of Engineer7ng MB/tmp ~7~ Recycled Paper Columbia Heights/Hilltop SERVICE 3/1/01 Price 7/1/01 Price BASIC 1 SERVICE $7.93 8.33 BASIC 2 SERVICE 25.15 same PEG FEE 2.00 same CONVERTER/RECEIVER 2.66 1.85 for Basic only, 3.50 all others REMOTE CONTROL .47 .35 PREMIUM SERVICES: HBO/HBO2 10.95 SHOWTIME 10.95 CINEMAX 10.95 THE MOVIE CHANNEL 10.95 PREMIUM PACKAGES: Premium Plus 19.95 Premium Select 23.95 Premium Preferred 27.95 AT&T RoadRunner If a cable subscriber 39.95 if not a cable subscriber 49.95 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.95 ADULT PAY-PER-VIEW (Spice) 7.99 (Hot Choice) 11.99 MONTHLY GUIDE 2.65 ON-SCREEN PROGRAM GUIDE 4.95 DIGITAL SERVICES Digital Bronze 7.50 Digital Silver 22.50 Digital Gold 32.50 Digital Platinum 47.50 Digital Premiums - a la carte Encore 4.99 Starz! 11.99 HBO 12.99 Cinemax 11.99 Showtime 11.99 The Movie Channel 11.99 SERVICE FEES: Installation -unwired home 31.95 Installation - prewired home 29.95 Additional outlet at time of install 7.95 Additional outlet post installation 28.95 Change of Service - no visit to home 1.99 Change of Service with visit to home 31.95 Hourly Rate 31.95 Service Call 31.95 Late Fee 5.00 Return Check Charge 20.00 AT&T BROADBAND INTERNET Price Montl[ly Service Fee* $ 39.95 Discounted Montl[ly Service Fee++ $ 35.95 Monthly Cable Modem Lease Fee $ 10.00 Home Networking Service*** $ 9.95 (Connectivity to maximum of two additional PCs and allows up [o three IP addresses.) Remote Access Per HourAfter lst2 Hours $ 2,00 (ftemote dial-up access to customer's account, including email.) PACKAGE PRICES Total Monthly Service $ 49.95 (Monthly Service Fee and Cable Modern Lease) Discounted Total Monthly Service $ 45,95 (Monthly Service Fee and Cable Modem Lease) INSTALLATION & REPAIR Premium Installation'( $ 99.95 (Standard inspllation of one computer [o one data outleq cable modem, Ethernet device and the dienc solcware by technician.) Basic Ittstallationt $ 49.95 (Standard insallation of one cable modem to one existing and unused dap outlet by technician. Customer responsible for inspllation of the dienc software and conne<don of computer to cable modem.Inspllation of data Dude[ not included.) Service Call $ 49.95 (Applicable if technician makes a trip to customer premises AND problem is determined no[ [o be rda[ed to AT&T Broadband's service or equipment) Relocation Installation $ 19.99 (Applicable when cun'ent customer in good standing with AT&T broadband relocates [o a serviceable address and keeps Service. hidudes installation of data outlet and cable modem a[ customer's new serviceable address by technician.) Ethernet Device $ 49,95 _ (If purchased from AT&T Broadband.) Data Outlet $ 13.49 (Technician will extend in-home cable wiring co provide serv- ice for the data outletThis includes relocadon o(an existing outlet) Additional Outlet $ 19.99 connected ac time of insplladon Modem Activation Processing Fee $ 9.95 (Applicable when customer purchases a cable modem from another provider.) °Monthly service fee u applied on a per cable modem basis, e.g.,a customer using two cable modems will be charged two monthly service fees. "*Opdon to purchase a cable modem is not available in all areas. *s*Connecung multiple computers to a single cable modem requires a Home LAN. Customer is respanible for purchase, insplbtion, canGguradon, maintenance, and security of a Home LAN. Service is sold on a per computer basis. Customers pro- hlhited 6'om com~eaing Service or any AT&T Broadband equipment to more com- puters,either on or ovuide of the premises, titan are reflected in dseir accounts with AT&T broadband. fDces no[ include cost of Etherne[ device. ++Applicahle i(customer purchases other AT&T Broadband service(s).Not available in all areas. Certain restrictions apply. Actual speeds of Service vary depending upon factors such as cuseomer's computer pedormance and mnOgumtion; whether accessing non-cached or cached data; per- formance charatteristirs of rachcomponent ofthe data netvrork;the numher of users altd overall tragic on the Internet and the network; and all users' compliance with the Network Acceptable Use Policy. Upstream data wnsfer speed is limited. CHANNEL LINEUP Effective I/02 BASIC I PAEMIUM S19 ENCORE A(EIOX SSl STAR2! I %iCA dg NBO 515 S1AR2! iNEA1Rf 7 %P%M 69 HBO PLUS S77 BlA(N fEAR1! 4 WCCO 11 CINEMA% Sf0 NBO S NAP IZ S7ARI! fS1 HBO PLUS d METRO 6 73 ENCORE fS4 NBO SIGNAEURE REGIONAL ACCESS 74 fIIDWEINE fSd H80 IAMILY 1 N GUIDE LHANNEL lS illE MOVIE CHANNEL 562 fINEMA% 8 NMWB ppY•PER-YIEW S64 MOAEHA% 9 NMSP Sif SHOWEIME 10 WfiC 7671 PAY PfR YIEW S71 SHOWEIME i00 I I HARE HOVIES/EVENTS S79 SHOWEIME SHOWCASE 12 NSEC 18 SPI(F ADULT PPY/ f01 SNOWIIME E%1AENE 11 AEBi iEIEVISION HOE ADULT PPY f90 iNE MOVIE CHANNEL If PUBLIC ACCESS S92 THE MOVIE CHANNEL 1 I6 GOVERNMENT ACCESS DIGITAL BASIC 11 NIII III WEAEIIER SEAN DIGITAL PAY-PEA•YIEW IB EDUfAiIONAL ACCESS I10 NOGGIN qq0 NBA.COM 1Y 19 LIBRARY ACCESS DI DISCOVERY KIDS qql-4fl NBA PPY 11 BRAVO 111 TOOK DISNEY SPORTS PACKAGES 17 iBS ID GOODLIfE TELEVISION 866460 NNUMLB PPY 27 WGN 11f NEWSWOAIU fP0A7f PACKAGES 96 NOME SHOPPING INIERNA710HA1 800 PAY-PER~VIEW NEIWORN 120 BLOOMBERG NEWS pAEVIEW3 98 INSPIPAlIONAL Nf(WOAN I7f NW2 177 TRIO 8018)0 PA%PEA~VIEW 98 EWEN 161 GAME SNOW MOVIES/EYEXES 99 UNIYISION TAE BBL AMERICA 844 THE IIOE NEIWOAN I01 OVATION: THE AATf ADULT PPV BASIC 2 NETWORK gqi ACTION PAYPfRAIfW 14 pVC 107 E! SIYLf 851 SPI[E ADULT PPV ZS ESPN 101 DISCOVERY HOME AND 8S1 SPICE 1 ADULT PPV 16 ESPN1 LEISURE OS3 PLAYBOY CHANNEL 11 FO% SPORTS NET 21S NI[N GAMES 8 SPORTS ADULE PPV 29 FSPN CLASSICS 110 DISCOVERY HEALTH pMX -DIGITAL MUSIC 30 HARMARR 111 EHE HEALTH XEIWOAN 71 [NN 110 iAINIEY BROADCASTING 900 LISJEHING ROOM 11 HEADLINE NFWS Nf(WORK 901 LIEE (IASSICAL 131 INSPIAAIIONAL tiff 901 JA71 VOCAL BLENDS 73 CNBC NEIWOAN 907 HO71ES1 NITS 74 FO% NEWS 19D INTERNATIONAL CHANNEL 9D4 MODERN COUNTRY 7f THE WEA1NEft (NANNEL 171 DISCOVERY [IVILIIATIOH 90S AQERNpEIYE 76 A 8 E 271 DISCOVERY SCIENCE 906 ADUti (ON7EMPORARY )1 DISCOVERY (NANNEL 171 NATIONAL GEOGRAPHIC 907 CONTEMPORARY J8 HISEOAY CHANNEL 214 DISCOVERY WINGS fHRISEIAN 19 ENE LEARNING CHANNEL I7f iNF BIOGRAPHY 906 ROCK N' ROLL OLDIES 40 AM( CHANNEL 909 CLASSIC ROCK 91 1URNER CLASSIC MOVIES 176 HISEORY CIIANNEL 910 URBAN BEA( 91 iPAVEL (NANNEL INEERNAEIONAL 911 'LOS HI1S 43 IIEEEINE 194 ifLHW 912 '80S HIES 44 N IOOD NfiWORK 401 FO% SPORif WORLD 91J NAAD AOCN 4S NGTV 402 fSPHFWS 914 ALBUM RO(N 46 USA 404 OUTDOOR LIFE 91S TRENDS 97 iNl 401 GOtf (NANNEL 916 SOfi HITS 48 f% 406 OUEDOOR CHANNEL 917 DANCE 49 S(bfl (NANNEL 408 SPEEDVISIOX 918 ACID JAll SO (OHEOY CENTRAL 413 CNN/SPORES ILLUSiAA7E0 919 RETRO DANCE fl E! ENiffliAINMENE 411 VNI fOUNiAY 910 GOLDEN OLDIES f1 1V LAND 4R MN X 911 COFFEEHOUSE AO[N f7 iNE DISNEY CHANNEL 473 VNI CLASSIC ROCK 911 CLASSIC R8B S4 NICKELODEON 414 VNI SOUL 927 iPA01710NAL COUXERY SS fAAi00N 476 MUfNNUf1C 924 NEW AGE 401 Bfl ON JAIi 91S SYMPHONIC Sd ANIMAL PLANET S07 INDEPENDENT FILM 926 GAEAi SiANOARDS SI THE f0% FAMILY CHANNEL CIIANNEL 921 BIG BARD/SWING f8 CSPAN f04 IIfEIIME MOVIE 918 CIIILDRENS 59 CSPAN( HER40R% 929 SMOOTH JAR 60 GAME SHOW SOf SUHDANCE 910 REGGAE 6D COURT IEIEYISION 306 f0% NOVIE (NANNEL 971 RAP 62 iNN 971 URBAN ADULT 61 GAEAi AMERICAN COUNTRY COXIEMPOAARY 64 VNI 977 GOSPEL df MEY 9)4 BLUES db BEi 93f (Ali 67 WOMEN'S ENTERTAINMENT 976 HOLIDAYS 8 HAPPENINGS 70 MSNOC 977 WANB DIGITAL PAEMIUM MOVIES fl7 ENCORE fl9 ENCORE LOVE SiOAIFS SA ENCORE MYSTERY SD ENCORE WESIERNf S27 EH[ORf 1RUE STORIES Digital Cable: You must subscribe to the premium channel to receive the multiplexed version of the same channel. Programming subject to change. i I PRODUCTS Sc SERVICES PRIt I prices exclude applicable franchise fees*, reguUt Serving Columbia Heights, Basic I Service Basic 2 CABLE SERVICES Price Bonus Choice Categories $ g.33 Requires purchase of the Digital Basic service level. Movies & Music Family & Variety $ 27,gp Sports & Information Digital Basic $ 12.00 In addition [o [he Digi[ai Basic channels listed on the channel card, Digital Basic also includes the Digital Programming Access Fee (or one outlet A Digital Converter for each outlet is required to receive digital programming on such outlet. Digital Programming Access Fee (Each Outlet) $ 4.99 Required for access to digital programming, including Digital Premium Services, multiplexed programming (or each applicable Digital and Non-Digital Premium Service purchased, Digital Basic, all Digital Packages, and Pay-Per-View programming. Certain oHer- ings may already include this tee for one or more outlets. The access charge currently includes, at no additional charge, the pro- gram navigator and the DMX music service. OPTIONAL PER-CHANNEL SERVICES Premium Services HBO $ 12.99 Showtime $ 12.99 Cinemax $ 12.99 The Movie Channel $ 12.99 STARZ! $ 12.99 Encore $ 4.99 Digital Pay-Per-View variable PACKAGE PRICES & DIGITAL TIERS Standard Cable $ 35.33 Basic I and Basic 2 Digital Bronze $ 43,99 Standard Cable, Digital Basic, Encore, Premium Muldplexes, Digital Convener, Digital Remote Digital Silver $ 56.99 Standard Cable, Digital Basio Encore, STARZ!, I Additional Premium Channel, Premium Multiplexes, Digital Converter, Digital Remote, and I Bonus Choice Category Digital Gold $ 66.99 Standard Cahle, Digital Basic, Encore, STARZ!, 2 Additional Premium Channels, Premium Multiplexes, 2 Digital Converters, 2 Digital Remotes, Digital Programming Access Fee Wr second outle4 and 2 Bonus Choice Carogories Digital Platinum $ 81.99 Standard Cable, Digital Basiq Encore, STARZI. HBO, Showtime, Cinemax, The Movie Channel, Premium Multiplexes, 2 Digital Converters, 2 Digial Remotes, Digital Programming Access Fee for second outle4 and 3 Bonus Choice Categories E((ective 1/02 $ 5.99 $ 5.99 $ 5.99 EQUIPMENT Converter -Basic 1 Only Customers $ 1.85 Converter (Digital,Addressable and Standard) $ 3.80 Remote Control (all types) $ .35 INSTALLATION AND REPAIR Standard Installs (Aerial and within 125' of cable plant); Unwired $ 41.99 Pre-wired $ 24.99 Additional Outlet-at Initial Install $ 13.49 Additional Outledftelocate Outlet-Separate Trip $ 19.99 Upgrade (non-addressable) $ 15.99 Downgrade (non-addressable) $ 9.99 UpgradelDowngrade (addressable) $ 1.99 VCR Connection - at Initial Install $ 5.99 VCR Connection-Separate Trip $ 12.99 Inside Wire Service Pian (per month) $ 2.95 Non-Sufficient Funds Charge $ 20.00 Administrative Fee for Delinquent Payment: (assessed after 43 days past due) $ 5.00 Field Collection Fee $ 15.00 Unreturned Digital Converter Charge $300.00 Unreturned Addressable Converter Charge $200.00 Unreturned Standard Converter Charge $200.00 Hourly Service Charge $ 27,99 Cable Guide (per month) $ 2.85 *Please note that yyour (ronchise fee has increased from 5.25% to 5.48°/, az a result of AT&T Broadband's implementation of a darificaton recently issued by the FCC regarding franchise tees. Nomsrzndard video installadons will be durged the Hourly Service Charge (or doe amount o(time needed to complete the insoll.Tlae cost of equipment and materials necessary for anon-standard insalladon may apph. For customers receiving service through commercial accounts or bulk rate armngemenu, some produtt, pricing and other infomauon contained herein may not apply. Please refer to the terms andcon- dltions o(dte separate agreement Where terms are Inconsistent wida Infm'matian in this Producu and Services Price Lis4 the terms and conditions of the separate agree- ment vdll apply. Certain resvkdons apply. Call ATt:T Broadband for complete details about services and prices. Cerrainseivices are available separateryIy or as pan o(other levels of serv- I<e.Not all serdces are available in all areas. Bazic $eMce must be purrhazed in order to subscribe to any other optioml video service or tier of video services.You must purchase or rent a convener and a remove control to receive certain services. Installation, equipment, additional outlet change of service, programming access and odder charges may apply, dependingg on looauon and services ordered. Pricing pto- gramming, channel badon and packaging may Change.You must subscribe to AT&T Digital Cable and a Premium Service to receive the multiplexed version of that Premium Service. After nodce of a re-tiering olour services or rate increasa,you may ddange your level of service at no additional charge for a period of 30 days from egectNe date of change. Otlderwise, changes in services you receive, requested or caused by you, will be sub jeR to upgrade and downgade charges liswd above. attbroadband.com (over) sno nn.,ooo isoso-smo~ Channel Line-up for Columbia Heights/Hilltop July 2001 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS 16 -GOVERNMENT ACCESS 18 - EDUCATIONAL ACCESS 19 -LIBRARY ACCESS *2 - KTCA (PBS) 3-TV GUIDE CHANNEL '4 - WCCO `5 - KSTP 6 -METRO 6 7 - KPXM 8 - KMWB (WB23) 24 - OVC 54 -NICKELODEON 25 -ESPN 55 -CARTOON NETWORK 26-ESPN2 56-ANIMAL PLANET 27 -FOX Sports 57 -FOX FAMILY 28-SPEEDVISION 58-C-SPAN 29 -ESPN CLASSIC 60 -COURT /GAME SHOW 30-GOLF CHANNEL 62-TNN '9 - KMSP 31 -CNN 63- GREAT AMERICAN COUNTRY '10 - WFTC 32 -HEADLINE NEWS 64 - VH-1 '11 - KARE 33 - CNBC 65 -MTV '12-KVMB 34-FOX NEWS 66-BET '13 - M1TV 35-WEATHER CHANNEL 67 -ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 68 -HBO 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 69 -HBO PLUS 21- BRAVO 38 -THE HISTORY CHANNEL 71 -CINEMAX 22-TBS 39-THE LEARNING CHANNEL 72 - STARZ! 23-WGN 40-AMC 73-ENCORE 98-EWTN/INSP 41-TURNER CLASSIC MOVIES 74 - SHOWTIME 99-UNIVISION 42-TRAVEL CHANNEL 75 -THE MOVIE CHANNEL 43 -LIFETIME 76 -PPV 44 -FOOD NETWORK 77 -PPV 45-HGTV 78 -PPV 46-USA 47-TNT 48 - fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - E! 52 - TV LAND 53 -DISNEY CHANNEL SEE rate file #1 JULY 2001 -Upgrade Activated SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.33 Basic 2 SERVICE 25.15 STANDARD CABLE 33.08 PEG Fee 2.00 Basic 1 only Converter 1.85 Non-Basic only Converter 3.80 Remote Control .35 Additional Digital Outlet 7.95 PREMIUM SERVICES: ANALOG DIGITAL HBO/H802 10.95 12.99 SHOWTIME 10.95 11.99 CINEMAX 10.95 11.99 THE MOVIE CHANNEL 10.95 11.99 STARZ! 11.99 The New Encore 4.99 ANALOG PREMIUM PACKAGES Premium Plus -HBO, HBO Plus, Starz!, and Encore 19.95 Premium Select - HBO, HBO Plus, Starz!, Encore, and Cinemax 23.95 Premium Preferred - HBO, HBO Plus, Starz!, Encore, Cinemax , Showtime, and The Movie Channel 27.95 DIGITAL PACKAGES Bronze (includes Standard Cable) 41.99 Silver (includes Standard Cable) 56.99 Gold (includes Standard Cable) 66.99 Platinum (includes Standard Cable) 81.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Spice, Spice 2 and Playboy 7.99 Hot Network Adult PPV 11.99 MONTHLY GUIDE 2.65 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PL US MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 200.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 45.95 if not a cable subscriber 49.95 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 Digifar~ Platinum $81.99 All 3 Bonus Choice Packs Showtime Showtime 2 Showtime 3 Showtime Extreme TMC TMC 2 HBO HBO Plus HBO Signature HBO Family Cinemax MoreMAX STARZ! STARZ! Theater BET Movies Encore Encore Love Encore Mystery Encore Westerns EPG PPV Access (39) DMX (36 channels) 2 Receivers/Remotes Digital Basic Standard Cable* A T viQ9iiiii. ~Qio~~ Digital Gold $66.99 Customer's Choice of any 2 Premium& Any 2 - 8onus Choice Packs STARZI STARZt Theater BET Movies Encore Encore :ove Pncore Mystery. sEncore Westerns EPG. PPV Access (39) DMX (36 channels) 2=Receivers /Remotes. Digital Basic- Standard Cable* Digital Siluer• $56.99 Customer's Choice of 1 Premium Bonus Choice Pack STARZ! STARZ! Theater BET Movies Encore Encore Love Encore Mystery Encore Westerns EPG PPV Access (39) DMX (36 channels) 1 Receiver/Remote Digital Basic Standard Cable* +,N'~ME t (X18IIIICI4'~ /Digital :Bronze $41.99 Encore Encore Love Encore Mystery Encore Westerns PPV Access (39) DMX (36 channels) 1 Receiver/Remote Digital Basic Standard Cable* rsas~c ...................... Discovery Kids ESPNews Noggin Discovery Science Independent Film Outdoor Life Discovery Health Fox Sports World Weatherscan National Geographic BBC America Style Bonus Choice Packs ........................ Movies & Music worts & Information Family and Variety Sundance Channel FxM Outdoor Channel Toon Disney Lifetime Movie Network CNNSI Nick Games & Sports Encore True Stories Biography Channel Goodlife TV Network Encore Action History Channel Int. Trinity Broadcasting Much Music ZDTV International Channel The Health Network MTVX Discovery Civilization Inspirational Life VH1 Soul Discovery Wings Ovation BET on Jazz Bloomberg Discovery Home & Leisure VH1 Country Newsworld International VH1 Classic Rock Speedvision MTV2 Tric Price does not include taxes, franchise fees and PEG fees. Effective 06/01/01 *Standard Cable includes Basic 1, Basic 2 & Basic 3 (where available)