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HomeMy WebLinkAboutApril 19, 2001CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: www.ci. columbin-heights.um.us MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, APRIL 19, 2001 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3614 if yoH are ratable to attend. AGENDA: I. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of February 15, 2001 4. Old Business a. Channel Check h. Correspondence Log and Company Follow Up on Complaints-#145-Hurley and #146-DeMarko c. Franchise Fee Analysis Update e. Status of Wide Open West Franchise f Status of Everest Connection Corp. Franchise g. Other Old Business New Business a. Receipt of the Annual Report for 2000. b. Notice of Rate Increase Effective July 1, 2001. a Conversion of Billing System to CSGBilling Format Changes d. Resignation of Public Access Employee e. Other New Business Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Stroik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access- -Reuben Ruen b. Report of AT & T Broadband- February & March 2001 Reports --Programs Produced --hrstallation and Service Activity ReporC --Current Channel Line Up and Service Charges c. Report of the Cable Attorney d. Report of the Assistant to the City Manager 7. AdjournmenC Attachments The City of columbin Heigids does not discriminate on [he basis of disability in the admission or necess [q m' h~entment or employment in, its services, programs, m' activities. Upon request, ncconunoda[ion will be provided to allow individuals with disabilities to participate in ail City oC Columbia Heights' services, programs, mld activities. Anxilimy aids fm• handicapped persons are available neon request when the request is rondo nt Ieast 9G hours in advance, Please call the Deputy City Clerk n[ 706-3611, to make nrrnngemon[s. (TDD 706-3692 for dent m• hem~ing impaired mdy) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BA515 OF OIBABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, FEBRUARY 15, 2001 The meeting was called to order at 7:05 p.m. by Linda Magee due to the absence of Dennis Stroik. ROLL CALL: Commission Members Council Representative: City Representative: AT & T Broadband Rep Legal Counsel: Bradley Peterson, Reuben Ruen, Ken IIenke, Dan Swee, and Bob Buboltz Bruce Nawrocki Linda Magee Kathi Donnelly-Cohen Stephen Guzzetta Linda welcomed Bruce Nawn~ocki back to the Conmiission as the newly elected council liaison. APPROVAL OF MINUTES Motion by Bob Buboltz, secortrled by Bradley Peterson, to approve tke minutes from the rneetirtg of'November 16, 2000. All ayes. OLD BUSINESS A. Channel Check There were vertical line rolls through the picture on Library Channel 19. Programming has also been intermittently disrupted according to the commission members. Reuben felt it was an amplifier problem somewhere along the line. Katlri will have this checked out. B. Correspondence Log and Complaint Follow Up. #140-Yund-A service tech was at the wrong address and mistakenly disconnected Mr. Yund's satellite service. His service was restored the following day and an apology was given. #141-Levoir-Confused over bill. He was contacted, the billing was explained, he dropped premium package, and was given a $55 credit for confusion. #142-Hurley-Complained that she was treated rudely by customer service supervisor. She claims she was given the run around regarding the reason for an outage in her neighborhood. Her service has been restored and the problem is resolved. #143-LaPlant-Complained that service to neighbor's house is just above her garage and a more direct pole should have been used. The service was moved to other pole. #144-Johnson-Complained that he was unable to get through to customer service about reception problems. He was sent a letter explaining that a fiber optic line had inadvertently been cut that provided service to our area. Due to the large number of people affected, customer service lines were overloaded. C. Franchise Fee Analysis Report Steve reminded comission members that we started the audit on franchise fees approximately one year ago. Maplewood was used for the test market area for a one year period. There was an underpayment of $8,000 due to various reasons. AT & T disagrees with the findings and has asked for information used in the audit. They are in the process of preparing a response based on the information they received. A meeting will be called when the response is received and the various commissions/cities can decide on the action they wish to take at that time. He will keep the city informed regarding the status of this issue. TELECOMMUNICATIONS MEETING MINUTES OF FEBRUARY 15, 2001 PAGE2 D. Other Old Business There was no other old business. NEW BUSINESS A. Addition of Two Charmels Effective January 5, 2001. Notice was received in December that two channels were being added to the digital basic package. National Geographic and Style will be added at no additional cost. B. Price Increase Effective February 1, 2001 Notice was received January 2"`'regarding price increases effective February 1, 2001. A copy of this notice was enclosed in the agenda packet. Since the city can only regulate price increases to the basic service tier, no action on this item carr be taken. Kathi stated that another price increase will probably be implemented July 15'. This increase will affect the Basic 1 tier and the commission will need to go through the approval process for that increase. C. Notice ofSemi-Annual Proof of Performance Testing Scheduled for February Written notice was received that Proof of Performance Testing will be taking place in February. The testing process could cause some short interruptions of service on a few channels, brtt most subscribers will be unaware of it. D. Franchise Fees Received for 410 Quarter, 2000 The franchise fee payment of $32,412.76 for 4"' quarter 2000 was received. Franchise fees are being paid on high speed Internet service at this time. However, pending the outcome of litigation regarding this issue, this practice could change. E. Everest Connection Corporation's Suspension of Franchising Discussions due to Possible Merger with Seren Innovations. Linda reminded everyone that in November, the council found Everest Connection Corp. legally, technically, and financially qualified to hold a franchise within our city and Wide Open West's application was put on temporary hold as requested. Since that time, Everest Connection Corp, has also put their request on hold as they are in negotiations for a possible merger with Seren hmovations. TELECOMMUNICATIONS COMMISSION MINUTES OF FEBRUARY 15, 2001 PAGE 3 F. MALTA 2001 Legislative Recommendations Steve Guzzetta explained that Senator Kelly has submitted an administrative bill that does not meet with all of MACTA's goals and they are trying to decide whether to submit their own bill or try to amend Senator Kelly's. In MACTA's proposed bill, companies providing cable television services would have to apply to the MN Public Utilities Commission for a Certificate of Public Convenience and Necessity, just as telephone companies currently do. The MPUC would then take over the responsibility for examining a new entrant's legal, teclurical, and financial qualifications to build a system and conduct business in the state. The state would also be responsible for transfers of ownership and rate regulation. G. Other New Business Ken Henke reported that EMWIN is now available in the Twin Cities from some companies providing this digital service. EMWIN is a continuous weather service chancel. Kathi responded that AT & T Broadband does not have any agreement for broadcasting this service at this time. Reuben stated that he had not received the e-mail addresses of the other commission members that he requested. Ken said he had received them and that he would forward them to Reuben. Reuben also reported that Metricom is in financial trouble according to an article he read recently. ?.rrd he also shared that he now has AT & T telephone service and he is happy with the service thus far. Dan Swee asked about adding NASA programming to our line up. Kathi stated they would be happy to use one of our access channels to provide NASA programming. This is something the commission members will need to discuss and decide if they wish to move forward with that action. She stated that NASA could be programmed on Channel 15 Public Access, Channel 16 Government Access, Chamiel 18 Educational Access, or Channel 19 Library Access if they felt it appropriate. Channel 14 is now used as leased access space, and is not available for the NASA feed. REPORTS A. Report of Commissioners Educational-Nothing to report Government- Nothing to report Library-Nothing to report Public-Nothing to report B. Report of AT & T Br•oadband- Kathi reviewed the channel line up, new charges, the telephone service reports, and the new digital packages being offered. She also reported that there have been a number of lay offs at AT & T in managerial positions, marketing department positions, and the local origination department has been eliminated. We are the only city to still have local origination support as part of our franchise requirements. TELECOMMUNICATIONS COMMISSION MINUTES OF FEBRUARY 15, 2001 PAGE4 C. Report of the Cable Attorney Steve reported that Michael Powell has been named the new FCC Chair. He believes in market forces and competition. He dislikes regulation and takes a narrow view of the power the FCC should have over services provided in the telecommunications field. He also stated that Ness and Roth are leaving, so President Bush will need to appoint two new people to the commission. He further stated, that City Signal is taking on the Right of Way policies in Ohio. This is a case that maybe decided by the FCC. And the open access issue is still being deliberated by the FCC. So far no action has been taken regarding this issue. He will keep the commission members informed of any action taken on these issues. D. Report of the Assistant to the City Manager Linda had nothing fiuther to report. Motion by Ken Henlce, seconded by Bob Buboltz, to adjourn the meeting at 8:00 pm. All ayes. Respectfully submitted, Shelley Ha~ nsorE Secretary City of Columbia Heights 612-782-2801 p.l ~~~a~~~~9~-5a~ COLUMSZA HEIGHTS/HILLTOP CABLE COMMUNICATIONS COMMISSION SUBSCRIBER COMPLAINT N° 1 45 RE: CONSTRIICTION MARKETING PROGRAMMING RESTORATION INSTALLATION BILLING CUSTOMER SERVIC OTHER Cable Admigistrato~ Commission : Co: Linda Magee, Asst w ibe Ciry Mgr. Address : 59l Col• Hts. Tetecommunica6ons Col 590 40°i Ave NE, Col.lits, MN 55421 Telephone: (61"~ ~ 7 nare: ------------- n THIS IS TO NOTIFY YOU OF THE COMPLAINT OF: RESOLVE NO THAN 4:30 PM, ~~~ ~ APPLICABLE): ~CLS INFOANATION GIY~N~T~~ ,(~^^ f~~J1/-~ATGEA ~ b TItQE: ~~~ HOM COMPLAINT RESOLYID: r Manager :munlcations Commission o'Z.00 1 _..t_ ,,~ d .~ DATE COMPLAINT RESOLVED: __ DATE RESOLUTION CONFIRMED BY COMPLAZNTANT: nTUVO rrwuuwTC. ION OF COMPLAINT: / t ~ rC'- I~'4! -SAy 1 ~) ~ ~ !1 P eO.s ~ /~o `0/1 Nhite .City Cable Administrator Yellow Cnble Company Dink .Cable Company (to be returned to Cable Admiaistrator~a Offioe) Kathl Donnelly-Cohen Director- Government Relations Law & Public Policy Department _ AT6T .~ Telephone: Facsimile: April 5, 2001 (651)493.5281 (651)493-5288 Ms. Joyce Hurley 1119 42 %z Avenue NE Columbia Heights, MN 55421 Dear Ms. Hurley: 10 River Park Plaza St. Paul, MN 55107-1279 Linda Magee asked me to research your account and provide an answer to your question. In June of 1998, we stopped selling the package of premium services to which you had subscribed. We sent all subscribers a letter telling them that the package would go away after a period of time. The rate was not increased at that time. Two years ago, when we launched the new upgraded services, Showtime 2 was no longer offered. Now as we launched the digital packages, and are preparing to change to a new billing format, we needed to move the remaining subscribers to those old packages to another service. Over the course of the past two years, we have been telemarketing these subscribers to offer them a different package. Those who still remained had to be moved by late March. A letter was sent (see enclosed) that explained this. Due to the price difference, we cannot move you in to a comparable package if it costs significantly more without your permission. The letter explains that if we do not hear from you, we will move you to HBO/HBO 2 at $10.95. If you chose another package, then you must tell us what package is best for you. While the old packages offered 2 HBO's for example, the new digital packages offer 4 HBO, 4 Showtimes, etc. (see grid attached). You cannot get the exact same services that you had before, you can get MORE. These premiums are in addition to the over 40 digital basic channels, 30+ digital music service, the Electronic Program guide and the special digital converter and remote. Please note that due to the huge response we are getting to the digital packages, we must limit the converters in any one home to 2 at this time. As additional converters are available, we will make sure subscribers who wish to have more than two connections may do so. I have attached a ledger of your account. Recently your monthly bill increased due to the addition of High Speed Data service at $39.95 on March 8. While HBO was added on April 8, Showtime, Cinemax and The Movie Channels were all added on an a la carte basis. This is a very expensive way to purchase the services. I have enclosed both the digital grid and the current rate card. Please look over the programming options and let us know what you would like to do. As I said, the way you have ordered the services a la carte, is costing you much more money than it should. Incer ly, Kathi Donnelly-Cohen Cc; Linda Magee r~~ `t`I~ Rnrvrlati l roar DIGITAL PACKAGING -Columbia Heights Name Premium Movies Digital Content with Tiers 2000 Pricing - in 2001 Pricing- Current Pricing for addition to Basic Includes Standard Analog Packages Basic -effective 5/1 Electronic Programming Guide $7.50* $39.99 (savings of Digital Bronze Encore ~ 1 DCT and Remote $4.14 over current $44.13 PPV Access (35 Channels) Bronze analog DMX (36 Channels) package) Digital Basic Bronze Bronze $22.50* $54.99 Digital Silver Plus Plus (savings of $4.14 over $59.13 STARZ! and 1 Premium Any 1 Bonus Choice Pack cuaent Bronze analog acka e Silver Silver $32.50" $64.99 Digital Gold Plus Plus (savings of $4.14 over $69.13 I More Premium Any 2 Bonus Choice Packs current Bronze analog acka e Gold $47.50* $79.99 Digital Platinum All Premiums Plus (savings of $4.14 over $84.13 All 3 Bonus Choice Packs current Bronze analog acka e *Prices do not include any analog Basic programming. Additional outlet with receiver and remote is $7.95 DIGITAL TIERS Bonus Choice Pack D~ital Basic Movies & Music Tier Sports and Information Tier Family and Variety Tier Discovery Kids Sundance Channel Outdoor Channel Toon Disney Discovery Science FxM CNNSI Nick Games and Sports (GAS) Discovery Health Lifetime Movie Network The Biography Channel Goodlife T V Network ESPNews Encore True Stories History Channel International Trinity Broadcasting Independent Film Channel Encore Action techty The Health Network Fox Sports World Much Music International Channel Inspirational Life BBC America MTVX Discovery Civilization Ovation Noggin VHl Soul Discovery Wings Discovery Home and Leisure Outdoor Life BET on Jazz Bloomberg Weatherscan VHI Country Newsworld International National Geographic VHI Classic Rock style. MTV2 Trio # of Channels: 12 # of Channels: 13 # of Channels: 10 # of Channels: 8 MxUM5 ~Il~ STARZ~ ,~~tex gncoie BEM°vies Encoxe Love Stories Encoxe MYs reins n pt Channels: Movie Chaxu,~• Sho_~~ The Movie Channel2 Cinemax Shox*`~ e 2 Sho`Nhm e 3 C~nnets: 2 ~_ ~~ MoreMAX Showtio' e A ~ e=$11.99 HBp Sho`x'tixr'e Exttem Channels: 4 Bgp Plus~~e # of C~_g1t.99 ~ HEC Sig :,.. u ..f ('hannels:. ~,~, A La COJ.UMBIA HEIGII'TS/HILLTOP CADLE COMMUNICATIONS COMMISSION SUBSCRIBER COMPLAINT ~ a RE: CONSTRUCTION MARKETING .. ......._.._....._.~:;c'~~~`_ BILLING /~~ INSTALLATIONS Cable Administrator: ~i~-Be Commission: Columbia Heights/Nil]. Address: 590 40th Avenue North Telephone: -Fb9-r^}-~~}E3~9z~2-1-• '~(o S .- Date: °7D ~~QO / _ ~_ THIS IS TO NOTIFY YOU OF 'THE COMPLAINT OF: PROGRAMMING CUSTOMER SERVICE ~. RESTORATION OTFIER ~ St to Zip Code City ~+ Home Telephone ` _ Work Telephone INFORMATION GIVEN T0: DATE: 146 TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMED HY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Offiee) PLEASE RESOLVE NO LATER THAN X1:30 PM, YQQ"/~(,. ~ ~~A~~ ~ ~,C~/CJJ~ ,,_ y RESOLUTION REQUESTID (IF APPLICABLE)`: ~n~~~tp~ ("~ ~~~ •-C~~4'•~~ ZT~f~ (;Jean, Kuehn _RE: RE- Installation _ Page 1' From: "Donnelly-Cohen, Kathi" <KDonnelly-Cohen@broadband.att.com> To: "'Jean Kuehn"' <Jean.Kuehn@ci.columbia-heights.mn.us> Date: 4/9/01 3:29PM Subject: RE: RE- Installation FCC standards say 5 - 7 days (I forget off hand) He disco'd, we disconnected at the tap. Now we must roll a truck to his house to do the re-connect. Actually if his son called, we should not have done anything as his son does not have the account in his name. I will see what I can do but that throws everyone else back when someone goes to the head of the line! -----Original Message----- From: Jean Kuehn [mailto:Jean.Kuehn@ci.columbia-heights.mn.us] Sent: Friday, April 06, 2001 9:42 AM To: kdonnelly-cohen@broadband.att.com Subject: RE- Installation Mr. Joe Demarco at 4310 Jefferson St. NE, Columbia Heights Joe has returned from winter in the south. He had his son call April 2 to request Cable service be re-activated. The son was told, cable service could not be re-installed until April 11. Joe is very irritated and thinks the time frame for intalling service is unreasonable. Can service be activated any sooner? Please Handle Joe Demarco 4310 Jefferson St. NE, Columbia Heights, MN 55421 Phone number is 612-788-5604 (yes should be 763, but it got missed) Thanks Jean Kuehn Special Projects Coordinator (763)706-3613 ~4.~0 1111 Main Street, Suite 200 Kansas Cily, Missouri 64105 816-701-2G16 Fax: 816-701-2816 E-mail: mtle0gendQUlBicorrycom March 21, 2001 I~TILICORP COMMUNICATIONS SERVICES Michael L. Deggendorf Vice President Markal Development Ms. Linda Magee, Assistant Manager r ~ \ City of Columbia Heights s ~5 ~ '+ ` ~ ~'-~ 1 41 ,~ ,_ ~ ~ ~ ~ 590 40°i Avenue NE llr f Columbia Heights, MN 55421-3835 , '~ ', Re: Everest Connections Corporation Dear Linda Magee: On behalf of UtiliCorp Communications Services, Inc., the majority investor in Everest Connections Corporation, we would like to extend our sincere appreciation for the opportunity to meet with you to review our current situation. As we discussed, the unexpected tightening in capital markets for both debt and equity has forced us to move forward at a more measured pace. This pace allows us to meet the financial market's new requirement that we prove the viability of our business model in the marketplace rather than merely on paper. The test for our business model is taking place in the Kansas City Metropolitan Area where we have made significant progress in the construction of the system and have begun activating customers. Our initial numbers reflect positive results and we fully believe that we will exceed the projections of our business plan. While we regret the delay in the Minneapolis/St. Paul Mehopolitan Area, we believe that this is a prudent and conservative decision, which will ultimately benefit your communities and our customers. Once we are ready to move forward in this market, the Cities and Commissions will have concrete evidence that our business model is viable and that we are able to fulfill our contractual obligations. We want to stress that we view the Minneapolis/St. Paul Metropolitan ?,rea as an extremely attractive market and that we have every intention ofproviding astate-of--the-art service offering that will bring your citizens choice for their current cable, telephone and high speed Internet offerings. Again, we believe that Cities and Commissions have been both thorough and fair during the franchising process, demonstrating the ability to conduct this process with due diligence while maintaining the expediency necessary in a competitive market. Thank you for your tirne and consideration. If you have any questions, please do not hesitate to contact us. Sincerely, ~~~ Michael L. Deggendorf ~~ I n~ Vice President Market Development a..Hl) . Kathi DonnellyCohen Director -Government Relations Law & Public Policy Department Telephone: Facsimile: March 28, 2001 (651) 493-5281 (651)493-5288 " Ms. Linda Magee City of Columbia Heights 590 NE 40th Street Columbia Heights, MN 55421 Dear Linda: 10 Fiver Park Plaza SL Paul, MN 55107-1219 In our continuing effort to keep you informed AT&T Broadband would like to advise you on an initiative the Company is undertaking to simplify customer bills. Currently, customer bills reflect separate line items for Basic 1 and 2 service tiers. Rather than list these services and prices separately, May bills (concurrent with the previously announced billing system change from Cable Data to CSG) will display a single line item called "Standard Cable" at a combined package price. All current package descriptions with Basic 1 and Basic 2 tiers will also be replaced with the Standard Cable name. Customers who do not currently subscribe to the Basic 2 tier will not experience any change. The new package will appear on the customer's bill as: Standard Cable $ZZ.ZZ (Includes Basic 1 at $XX.XX and Basic 2 at $YY.YY) Please note: This will not result in a chans~e to the price that customers currently pay to receive Basic 1 and Basic 2 service. We believe that moving the new Standard Cable format will simplify customer bills and other customer communication by showing one service package instead of multiple services. Notification to affected customers will be provided by a bill message. If you have any questions, please feel free to contact me at 651-493-5281. Sincerely, L~ ~""_ ~i~ F.~.e/ Kathi Donnelly-Cohen Cc: Dave Seykora Thomas Creighton MIs11 ~t~ Recycled Paper J ~-^ Davld G. Seykora Vice President -Law & Public Policy Telephone: 651-493-5280 Facsimile: 651-493-5288 March 7, 2001 Ms. Linda Magee, Assistant to City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Cclurnbia Heights, PJIN 55421 Re: Change in Billing Systems Dear Linda: I~tl 10 River Park Plaza St. Paul, MN 55107 To better serve our customers and to accommodate the needs of our expanding business, we will be converting to a new billing system. We will change from our current CableData billing and information system to the newest version of CSG. This change will take effect in May, 2001. We are making this change in billing systems for a number of reasons. With the expansion of our service offerings such as digital tiers of programming and Internet services, we are reaching the limits on the capabilities of our existing system. For example, we are finding that we need to eliminate some old pricing packages in order to have enough rate codes to introduce new packages or services. The CSG system will also provide more flexibility in tracking and assigning work orders. The new system with graphical user interface will make it faster and easier for customer service professions to assist the customer. In addition, the number of billing cycles will change firom the current 4 to 24 per month. ~i-he multiple billing cycles will spread the call volume throughout the month. Staff from the Learning and Development area is currently being trained on CSG and will be qualified to teach the operation on site. All Customer Service personnel will be trained throughout the month of April and will be qualified to respond to customer's inquiries regarding the new format and billing system. We will be appropriately staffed to handle additional telephone traffic from customers as they receive their new bills. Enclosed is a copy of a bill currently used in another market. As this is from another system, please understand that the rates, company name and phone numbers will be specific to our area once the pieces are printed. Also enclosed is a draft of an March 7, 2001 Page Two insert that will explain the new bill format to customers. This insert will accompany the first statement received in the new format. We believe that the CSG billing system as well as the new billing format will meet the needs of our customers and provide them with the services that they expect. If you have any questions, please do not hesitate to contact me. Sincerely, ~. ~,~. David G. Seykora DGS/jrb ~~~ ~Te~, ~~~~ ilin~ ~t~~ ~t Headline boxes g to highlight ~ ""`; msasuep $ $ important ~~,x~rc=~.~~~ account ~ """° ~-~~~~~ " ~ payment $ ~ ~ .~.~~.. ~. information . . ..a., „ e w - _n..u.n.a.uL.n.l.al.u~.~4...nlG...n. ~~, tlmportant ~ '. ~ ' messages, ~ reminders and 6 _ m ~ offers. You'II find 8 I special news in 1 , (this area about ~ „ vim ~ savings [ '.' opportunities, ~ Especial events ~ ~' and promotions. ~ ®®~ ® ~ ~ ------ ---. mom --- Vin. E ^ <m~eum1Ercel 0~M WZ S®. qr e s 8 ~ _ S rFOr your ~ Econvenience, E E you'll find your ~ 3 payment coupon here. Simply tear it off and mail. ~~~®~a.~ 5 am m ® q w(am.is.~m 3 ..II.J.I..II..I.J.LI..II.I..I I..I.I.I.I I.....II II....II B 1 6 ~Be sure our address shows ink a the return envelope window. t E_~~_____v®~ Details of ~ (transactions ~ dunng this ~Ilhng period information about ~ ~ programming § Epackages ~ ~ and selected ~ services. S_,®es®~ _ ..~ m em evf f 0 4 ___ 6 Valuable coupons ~ a and special offers. E®.... ~s. ®~ This is a sample bill for demonstration only. Prices and specific services do not apply to your individual statement. Your statement is printed on both _ _ _ ®_ _ _ _ _ € sides. Just turn the page to $ continue reviewing your charges. Cv~ ®®~ Acwunt Detail .w,W.,.~e i„a,.~w.... mn>rc.wo. a,.w+. _____________________ ___u,.~ Povm.~u» YCN,gNwl a~ „~ ~., d<~v,__ en~rc,~ :..~ ,I....u,~ Important Account Information vaa:u x°NY ouES.a~s xEasc uu us A. xxxoxx.xvx ov x x ~ _ Ne w BAL ~AMre~9 A..ae~i~n~~+u~•i<.mu-.~..w am,ee. m $r _ pTs~ ~~ ~ ~ ~ to read and We've made it easier for you at with icons understand- . Concise> readable new fob Qer t5'Pe included for quick and lax . p,ccount summary bxo~'sing essageS to keep You updated Expanded m d back on imp°~`t news on front an to .Statement punting ~~ conserve Paper .This guide can ~bexllingana men I questions about ~e neuestions, Please callus you have additional q our bill- at the Phone number listed on y ~;~ zas> -~ ~~ > i~ .~~ ATaT Chicago, Midwest andAflanfa Markets April 1, 2001 AT&T Broadband P.O. Box 129 Mukwonago, WI 53149 Phone: (252) 850-1829 As the assigned AT&T Broadband rate and regulatory contact for yom• region, I am providing notice of office moves for both the corporate office and myself. Effective immediately my new address and phone number are as follows: ~~~ =_ Kenneth P. Reske ,-> '~ :~-'' ~~ Senior Director Rates & Regulatory Matters • ,.-~r`''>, AT&T Broadband ~ CCU; ~ , ,t~U~ P.O. Box 129 ~~ ~ ~~~ 'y'u Mukwonago, WI 53149 ~~ ~;2~' f,,~ Phone: (262) 650-1829 Email: reske.ken@att.br•oadband.com My office move has been completed and the previous address and phon~iiumber should be replaced with the new address and phone number provided above. Also the AT&T Broadband Corporate Rates and Regulatory Matters department will be moving, effective April 20, 2001. The new address for the corporate office will be: AT&T Broadband Rates and Regulatory Matters 183 Inverness Drive West 3`d Floor Englewood, CO 80112 Fax (720) 267-2715 Executive Assistant Phone (720) 267-2271 The corporate office move will take place on April 19`" and will be functional on Apr71 20`". Please do not use old corporate address or phone number after April 18f". Thank you for your attention to this matter. Sincerely, ~~~ Kenneth P. Reske Senior Director Rates and Regulatory Matters C~ ~`°~ einww nrs w i't PROGRAMS -March 2001 • Programs: • Heights Calendar-- 57:32 • Light On the Gospel#98,99--60:00 • Taste OF Columbia Heights--14:05 • Anoka County Today (2 Programs) 29:30 • Army Newswatch (2 Programs) 28:30 • Capitol Report ,15:00 • DFL Live, 15:00 • Legisative Update, 15:00 • Love Power (6 programs) 60:00 • Minnesota Atheists (6 programs) 29:00 • Minnesota Wrestling Superstars (3 Programs) 28:00 • The LaRouche Connection (3 Programs) 58:30 • Vets Visits on TV, 29:15 • Programming Stats: Columbia Heights /Hilltop Studio • CABLECAST PROGRAMS 80 • CABLECAST HOURS 74 • PROGRAMS PRODUCED-w/o Staff Help - • PROGRAMS PRODUCED(S) 3 • PROGRAMS (Produced Outside the Studio) 26 • PROGRAMS TOTAL 29 PROGRAMS HOURS 21:22:38 PROGRAMS (Outside) 26 • PROGRAMSHours(Outside) 18:30:06 • STUDIO HOURS PRODUCTION 12 • SVHS EDITING (Control Rm.) 16 STUDIO HOURS Meeting - STUDIO HOURS TOTAL 28 • CAMCORDER Check Outs 3 • (S)VHS EDIT/Pinnacle GeniePlus (Hours) - • Facility Hours Available 80 ATT Broadband Corp 2201 -March 2001 COLUMBIA HEIGHTS FRANRAX 12 START END PRODUCT MONTH DISCOS CONNECTS GAIN/LOSS MONTH ---..----- ...._... ._._......._-__. _ BASIC 1 4,490 ..-._-'-..-- --._- 90 .----.--.-- 84 _-.--_.--..-`--j --- 26 ..._ 4,484 BASIC 1 & 2 4,112 83 55 (28) 4,084 UNIVERSAL SERVICI 40 ________ ______ __________ _ 0 _______ ___ 0 ______ 0 ___________ __ 40 ________ HBO 565 48 31 (17) 548 SHOWTIME 384 37 4 (33) 351 MOVIE CHANNEL 280 24 4 (20) 270 CINEMAX 334 28 0 (28) 306 STARZ 197 20 11 (9) 188 ENCORE 174 19 8 (11) 783 TOTAL PAY UNITS 1,944 178 58 (110) 1,828 Home Service Plus 1,771 RECEIVER 2,882 LPG 493 GUIDE 501 ADD OUTLET 3,409 REMOTE 2,797 MKTBLE PASSINGS 8,446 PAY PER VIEW 427 PENETRATION 52.85% INSTALLS 58 SERVICE CALLS 98 TRADE SECRET INFORMATION NOT FOR PUBLIC DISCLOSURE Col Heights Tech Report 0 4/1 012 0 0 1 COLUMBIA HEIGHTS Mar-01 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected Channel Line-up for Columbia Heights/Hilltop April 2001 Universal Service Basic 1 Basic 2 15-PUBLIC ACCESS '2 - KTCA (PBS) 24 - QVC 54 -NICKELODEON 16-GOVERNMENT ACCESS 3-TV GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS '4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS '5 - KSTP 27 -MSC/FOX Sports 57 -FOX FAMILY 6-METR06 26-SPEEDVISION 58-C-SPAN 7-KPXM 29-ESPN CLASSIC 60-COURT /GAME SHOW 8-KMWB (WB23) 30-GOLF CHANNEL 62-TNN '9 - KMSP 31 -CNN 63-GREAT AMERICAN COUNTRY *10-WFTC 32-HEADLINE NEWS 64-VH-1 *11-KARE 33-CNBC 65-MTV '12-KVMB 34-FOX NEWS 66-BET *13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 68-HBO 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 69 -HBO PLUS 21-BRAVO 38 -THE HISTORY CHANNEL 71 - CINEMAX 22-TBS 39-THE LEARNING CHANNEL 72 - STARZ! 23-WGN 40-AMC 73-ENCORE 98-EWTN/INSP 41-TURNER CLASSIC MOVIES 74 - SHOWTIME 99-UNIVISION 42-TRAVEL CHANNEL 75 -THE MOVIE CHANNEL 43 -LIFETIME 76 -PPV 44 -FOOD NETWORK 77 -PPV 45 - HGTV 78 -PPV 46-USA 47 -TNT 48 - fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - E! 52 - TV LAND 53 -DISNEY CHANNEL Columbia HeightslHilltop SERVVCE 311/01 Price BASIC 1 SERVICE $7.93 BASIC 2 SERVICE 25.15 PEG FEE 2.00 CONVERTER/RECEIVER 2.66 REMOTE CONTROL .47 PREMIUM SERVICES: H8O/HBO2 10.95 SHOWTIME 10.95 CINEMAX 10.95 THE MOVIE CHANNEL 10.95 PREMIUM PACKAGES: Premium Plus 19.95 Premium Select 23.95 Premium Preferred 27.95 AT&T RoadRunner If a cable subscriber 39.95 if not a cable subscriber 49.95 PAY-PER-VIEW MOVIES CABLE PLUS MOVIE 3.95 ADULT PAY-PER-VIEW (Spice) 7.99 (Hot Choice) 11.99 MONTHLY GUIDE 2.65 ON-SCREEN PROGRAM GUIDE 4.95 DIGITAL SERVICES: Digital Bronze 7.50 Digital Silver 22.50 Digital Gold 32.50 Digital Platinum 47.50 Digital Premiums - a la carte Encore 4.99 Starz! 11.99 HBO 12.99 Cinemax 11.99 Showtime 11.99 The Movie Channel 11.99 SERVICE FEES: Installation -unwired home 31.95 lnstallation - prewired home 29.95 Additional outlet at time of install 7.95 Additional outlet post installation 28.95 Change of Service - nc visit to home 1.99 Change of Service with visit to home 31.95 Hourly Rate 31.95 Service Call 31.95 Late Fee 5.00 Return Check Charge 20.00 CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: wwwci. caAunbia-lteigkts.mn. us MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, DECEMBER 20, 2001 CITY IIALL CONFERENCE ROOM Please contact Jean at 706-3613 if yon are enable to attend. AGENDA: 1. Cal] to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of October 18, 2001 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Conrplaints- c. 2000 Amnlal Report-Remaining Outstanding Item (Financial Information) d. Other Old Business 5. New Business a. Notice Regarding Equipment Compatibility Sent to Subscribers b. Notice to Subscribers Regarding Changes in Programming for Analog and Digital Services c. Notice of Rale Increase Effective January I, 2002 d. Discussion with SavvyNet regarding Fiber Access on Cenh'al Ave e. Other New Business 7. 1Zeports a. Report of Conunissioners Assigned to Access Channels: Educational Access--Dennis Sh•oik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of AT & T Broadband- October-November 2001 Reports --Programs Produced --Installation and Service Activity Report --Current Channel Line Up and Service Charges a 1Zeport of the Cable Attorney d. Report of the Assistant to the City Manager Adjournment Attarhmente The Cily of Columbia Heights does not dism~imilmte on the basis of disa611ity in the admission nr access to, or h•cnhncnt m~ mnployment in, its services, progrmns, m• activities. Upon request, accommodation will be provided to allow individuals with disabilities to participate in all City of Colombia ncights' services, programs, and activities. Auxiliary aids fm' handicapped persons m~e available upon request when the request is made a[ Icas[ 96 boors in advance. 1'Iease call [he Deputy City Cla•k at 706-3611, [o make m~rmigemmtts. (TDD 706-3692 for deaf m' hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY IN EMPLOYMENT OR TI1E PROVISION OF SERVICES EQUAL OPPORTDNITV EMPLOYER TL-1E MINUTES OF THE T1LECONIMUNICA'fTONS COMMISSION FROM THURSDAY, OCTOBER l8, 2001 The meeting was called Co order at 7:00 p.m. by Detmlis Stroik, Chairperson. ROLL CALL: Commission Members: Council Representative: City Representative: AT & T Broadband Rep Legal Counsel: APPROVAL OF MINUTES Dennis Stroik, Dan Swee, ,Dave Mahoney, and Bob Buboltz-- Reuben Ruen arrived at 7:25 pm Bruce Nawroeki Jean Kuehn I{athi Donnelly-Cohen Stephen Guzzetta tYLotiort l?y Dan Swee, seconded by Bob 13at~boltz, to approve t&e mbxrtes frons the meeting of Sej~tember 20, 2001. All trues. OLD BUS[NESS A. Channel Check Everything checked out fine. B. Correspondence Log and Complaint Follow Up. There were no complaints received by the City since the last meeting. An AT & T Broadband Service Technician checked out Mr. Nawrocki's cable reception problem. He needed some fittings tightened and other adjushnents made. He reports his reception has never been better. C Franchise Fee Analysis Update Steve Guzzetta reported that most of the issues had been resolved daring their meetings with Kafhi Donnelly-Cohen and Dave Sikora. There is still an issue with advertising commission figures. This should be resolved once they receive more information. D. D. 2000 Annual Report-Remaining Outstanding Item-Financial Information The financial statement prepared by an accountant was not received by the time the meeting took place. Kathi Donnelly-Cohen said she would see it is sent over as soon as it is received. TELECOMMUNICATIONS MEETING N[INUTES OE OCTOBER 18, 3001 PAGE 2 E. Review of Forms L240 and 1205 for Rate Increase Effective July 1, 200 L There has been a problem getting programming cost information from AT & T for the 1240 Form, due Co what they feel is confidential information. They are working on an agreement that the aecouncant would need to sign that would protect AT & T's confidential concerns, as well as providing the accountant with an opportmity to review the information he needs to finalize his report. The accountant is also still reviewing the 1205 Form as the company has switched to using national figures, rather than local cosC information. This is the first year this approach has been used in this system so it is Caking additional time to review. The City has already decided to allocate an additional $600 to further iuvesCigate the figures. P. Other Old Business There was no other old business. NI:~V BUSINESS A. Recommend Holding a Public Hearing November 13, 2001 Steve Guzzetca explained that according to our Policy & Procedures Regarding Rate Regulation Issues, the City is required to hold a Public Heating to discuss these matters. If the City decides the races charged are excessive from those allowed, a reftmd to subscribers could be ordered. AT & T could then appeal this order if they chose. Kathi Domlelly-Cohen explained maxinuun permitted rates. As long as AT & T charges less than the maximum amount allowed, iC is acceptable. The maximmn rate allowed is determined by FCC Standards. The rate used this year will affect rates charged next year. Motion by Bob Bubolt~, seconded Fiy Dave Muhonev, to recortunertd the Cify Council hold a Public Hearing Novenber• 13, 2001 for the pm pose of perruitting interested persons an opportunity to e,~press their viert~s on tTte basic service progrctrnnting and egttiprnent rates and installation charges .4T & T Broadband calculated irz its March 2001 rate filing and implerttertted in July 2001. All ayes. tLIOTIONPASSED. The notice regarding the Public Hearing will be published in the local paper and on the Cable Access Chamtel for one week beriveen the hours of 7 pm - 9 prn, as required by law. B. Other New Business There was no other new business. TELECOMMUNICATIONS COMNIISS[ON MINUTES OF OCTOBER 18, 2001 PAGE3 RIJPORTS A. Report of Commissioners Educational-Dermis reported the School DistricC is in the purchasing stage of the equipment we recently approved funding for. Government- Nothing to report Library-Nothing to report Public-Nothing to report B. Report of AT & T Broadburcl- The reports were enclosed in the agenda packets. Dave Mahoney asked for clarification of some of the figures. Kathi also reported that the Policies and Procedures Notice is enclosed in this month's billing which is required to be done on aii annual basis. C. Report of the Cable Attorney Excite a Home, which replaced Roadrunner, has filed banlauptcy. AT & T is working with them to resolve some of their financial issues. There should be no disruption in service for this area. The firm of Creighton, Bradley, Guzzetta received a letter from KARE 11 on behalf of the Cities/franchises they represent. I{ARE I 1 has requested that those franchising authorities that have the ability to override their signal in case of emergency, discontinue doing so. They believe the message scrolls they already do is adequate. However, local issues may not be amiounced as K.4RE 11 would only run that information they deem news worthy. AT & T cannot discontinue the present practice of our local police department having the authority to run emergency messages, if we do not give them authorization to do so. This will probably be discussed fiuther iu the future. D. Report of the Special Projects Coordinator Jean reported we have a new employee working at the Cable Studio, Steve Antus. Jean reports he is very enthusiastic acid well suited for the position. The subject of the Holiday Party was discussed. It was the general consensus to have the holiday dinner in Jamrary, as is it a less hectic time of year. The choice of restaurants was left to staff to decide. It is, therefore, scheduled for Jamrary 17, 2002. E. Report of Reuben Ruen He had a question regarding cable modems and their response time. Kathi explained that HSD calls take on the average of 45 minutes or more to solve problems that are mostly for technical support, compared to video service calls that average 3 minutes. The technical snpporC situations are really not AT & T's problem. They provide the conduit for the service only, not the software or operational services support. D~lotion Uv Rettbert Rtter2, seconded by Bob Bttboltz, to acjotcrrt the rrteeting at 8:40 prrt. All ayes. Respectfully submitted, Shelley Hanson Secretary PItICEWATERHOUS~~PERS ~ PricewaterhouseCoopers LLP 1670 Oroadway Suite 1000 Denver CO 00202-4070 Telephone (720) 931 7000 Facsimile (720) 931 7100 Report ofIudependent Accountants To the Board of Directors of MediaOne of Delaware, Inc We have audited the amoLmt of gross receipts (as defined in Ordinance No. 1202 of the Gily of Columbia [Ieights, Minnesota) of MediaOne of Delaware, Inc., from subscribers of the City of Columbia Heights, Minnesota, (indirectly owned and operated by MediaOne Group, Inc.) (the "Company") for the six months ended DecemUet• 31, 2000. Determining the amount of gross receipts, including interpreting the Ordinance, is the responsibility of the Company's management. Our responsibility is to express an opinion on the amount of gross receipts Uased on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance aUout whether the amount of gross receipts is free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amount of gross receipts. An audit also includes assessing the accounting principles used and significant estimates made Uy management. We Uelieve that our audit provides a reasonable Uasis for our opinion. In our opinion, gross receipts in the amount of $1,275,483 for MediaOnc of Delaware, Inc. from subscribers of the City of Cohunbia Heights, Minnesota, for the six months ended December 31, 2000, are fairly presented, in all material respects, as defined in the Ordinance referred to in the first paragraph, and as interpreted Uy the Company's management. 'this report is intended solely for the information and use of the Board of Directors and managements of MediaOne of Delaware, htc. and Che City of Columbia Heights, Minnesota, and should not Ue used for any other purpose. October 16, 2001 Kathl Donnelly-Cohen Director -Government Relations Law & Public Policy Department T Telephone: (651) 493-5281 Facsimile: (651)493-5288 October 22, 2001 Linda Magee Assistant to City Manager Columbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 RE: Annual Equipment Compatibility Notice Dear Linda: 10 Rlver Park Plaza SL Paul, MN 55107-1219 In our continuing effort to keep you informed, we would like to advise you that AT&T Broadband will be inserting the enclosed Equipment Compatibility Notice in customers bills during thle next month. If you have any questions or concerns, please do not hesitate to contact me. Enclosure cc: David Seykora David Nyberg `Op Fecycled Paper Kathl Donnelly-Cohen Director -Government Relations LBW & P__i 611 poliLV DeoaKment Telephone: (651)493-5281 Facsimile: (651j 493-5288 November 7, 2001 Ms. Linda Magee City of Columbia Heights 590 40~h Street NE Columbia Heights, MN 55421 RE: Programming Changes Dear Linda: 10 River Park Plaza 5t. Paul, MN 55107-1219 ~~ r,' r11,~~~ ~.rd 111 h( ,~, We would like to inform you of same changes that will affect Columbia Heights subscribers in December. Several programming services currently on the Basic 2 tier will became part of our digital programming options. First, on December 18, The Game Show Channel, which is currently on Channel 60 on a part time basis, will move to the Digital Basic tier and be a full time service. Court TV, which currently shares the channel with the Game Show Network, will remain on Chanriel 60 and willbe a full time service;'Also oh December 18,Speedvision will move to the digital Sports and Information Bonus Choide Padk and will be replaced with a channel that has yet to be determined do Channel 28. The Golf Channel will move t6 the Digital Basic tier and will be replaced on Channel 30 with Hallmark (formerly known as Odyssey). At fhe time we introduced our digital programming, some of our services were duplicated in the digital format. Specifically, premium channels and music channels are available in both analog and digital formats. However, the qualify of the programming is superior in the digital format. Tho digital format provided premium subscribers with more screens of programming -HBO, for example, offers two screens in analog format and 4 screens in digital format. The digital format also offers superior picture and sound quality. As you know, the digital format requires a different converter than the analog converters that have been used by subscribers to these services. The temporary duplication of some programming was done to avoid disruption of service that inevitably would have occurred if all subscribers to these services had to change their equipment at the same time. Since we introduced the digital programming, many subscribers have signed up for the service and had digital converters installed in their homes. Effective December 18, 2001, premium channels (both a la carte and packages) and Music Choice will no longer be available to subscribers in Columbia Heights. in analog format. Subscribers to a la carte analog premium service will move to the corresponding a la carte digital premium service. Subscribers to an analog premium package will need to make a selection from our a la carte digital premium services or a Digital Value Package. DMX Musiais offered as part of Digital Programming Access Fee, which is $4.99 per month compared to the current $6.95 per month charge for Music Choice. rJ {7 Recycled Paper All remaining subscribers to analog premium or music channels will need to exchange their current converter for a digital converter. The monthly charge for a digital converter is the same as the analog converter. In preparation for the December 18 change, we will work very hard to contact each subscriber of analog premium services or Music Choice and make the necessary arrangements to replace their current equipment at their convenience. It is not necessary for current digital subscribers or those who subscribe only to Universal, Basic 1 or Standard cable to make any equipment changes. We will be notifying all subscribers of the programming changes. A notice will also be placed in the local newspaper, and we will run crawls on Channels 28, 30, and 60 in advance of the changes to Speedvision, The Golf Channel and Game Show/Court TV. Subscribers of analog premium services and Music Choice will be sent letters as well as receiving phone calls tc make arrangements to exchange their equipment. For your reference, I have updated the monthly line-up information to reflect the changes we will be making in December. Please feel free tc contact me with any questions or comments you might have. Cc: David Seykora Thomas Creighton Stephan Guzzetta Novemberli.2001 °p- AT&T AT&T Broadband 10 River Perk Plaza St Paul, MN 55107-1219 Dear Valued Customer: At ATK1' Broadband, ~a~c arc conlinuall} working to improve the service we offer ow' customers and to provide the best possible value Cor your dolhu. As a pu't of this effort. we would lilcc to inform you of important chmrges that will be made over the coming weclcs to the premium movie channel(s) you currently subscribe to in uralog formal. As yon may know,.vc introduced AT&T Digital Cable into your communiK several mouths ago. Tlus new level of service offers customrrs ora 200 charnels of in-home entertainment and information choices, all at the touch of a button. 9l that time. we duplicated in the digital format the premium services and music channels we prcvious!y had available in analog Connat. However, the quality of programming is far superior' in the digital format, providing premium subscribers with more screens of their favmitc scn'ices. HBO, for e~arnplo, offers trco screens of progrunlung in the analog formal and FOUR screens in digital. The digital format also offers superior picture and sound qutility. Since its introduction. nlauy subscribers bare signed ttp For artd arc currently cnjoping AT&T Digital Cable. As a result of these mmry benefits, premium channels (botL a la carte uid packages) and Music Choice will be available exclusively on our AT&T Digital Cable Icvel of service in your area effective Decembm' 18°i. T'lus is the same date we will begin acliraling the City of Cohunbia Heights to our new upgraded broadband ciramlcl line-up. If not already, you will soon be cmuacted by tm AT&T Broadband representative to determine whether you wish to tal<o one of our a la carte digit, pren'uum sen~ices, complete ~r~ith nudtiple screens of programming or one of our Digital Value Packages. In addition, DMX Music will be offered as a ptut of our Digital Progrumning Access Fee, which is $4.99 per month compared to the cua~errt $6.95 per month charge for Music Choice (again, ua longer available trfter 12/IS/O1). As a part of this change, you will need to exchange your current converter for a digital set-top converrter. (The monthly- ch:uge fm• a digital amvm•ter is the same as for your an:dog converter.) We will make every effm•t to contact yon directly to make the necessvq arrangements in preparation Tor the December 1R"' activation. We appreciate your consideration and patience as we work to make your AT&T r~.roadband sen'ice even bcrter As uur way of saying' "Chanics ,yon GNr mkeyonr chorce of euhcr ~1 a all one of our digital service packages far three months, or continue to pay your current arralog prerninm chamlel price for tluee months of the dune a la carte digital preminm cllarmel. ~~'e're sure gou'il enjoy the benefits of AT&T Digitil Cable. If you additional questions; please feel free to rontact acre of our Customer Care Professionals at 651-222-3333. Uur Twin Cities call canter is open 24- hours a dny, se•~~en days a week. Tharilc yrn1 for being an AT&T Broadband customer. Sincerely, ATRT Broadband ~7 (,7 Recycled Paper Kathi Donnelly-Cohen Director -Government Relations Law & Public Policy Department Telephone: (651)493-5281 Facsimile: (651)493-5288 November 21.2001 Ms. Linda Magee City of Columbia Heights 590 40°i Avenue NE Columbia Heights, MN 55421 Subject: Notice of Upcoming Price Adjustments Dear Linda: MWI 10 River Park Plaza SL Paul, MN 55107-1219 Effective with January customer billing statements, we will be making some price adjustments to the cable products and services offered in your community, as detailed on the attached page. The changes will be as follows: Current New Basic 2 $25.15 $27.40 Standard Cable $33.08 $35.33 (iricludes. Basic 1 and Basic 2) Broadband Monthly $2.65 $2.85 Digital Bronze $41.99 $43.99 Digital Premium Services HBO $12. 99 same Showtime $11. 99 $12.99 Cinemax $11 .99 $12.99 The Movie Channel $11 .99 $12.99 STARZ! $11 .99 $12.99 Encore $4.99 same In addition, the price for "grandfathered" customers of our Home Service Plan will change from $1.20 to $1.45. Customers are being in several ways including legal notices in the Star Tribune and Pioneer Press that will run on December 1, 2001, and a bill message in December. In addition, the January billing statement will include an insert that will list all of our prices and channel positions. A copy of that page is attached for your information. If you have any questions about these changes, please do not hesitate to contact me at 651-493- 5281. Sincerely, ~]!~ Recycled Paper Cc: David Seykora Thomas Creighton __l AT&T Broadband Minnesota Call Center 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Telephone Service Factor Note: Telephone Service Factor is an internal benchmark rather than an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. Oct-01 Nov-01 Dec-01 AT&T Broadband Minnesota Call Center 45 40 35 30 25 20 15 10 5 0 Average Speed of Answer Note: This chart contains raw data that has not been adjusted to conform to FCC measurements. Oct-01 Nov-01 Dec-01 --.__..,_._, d Tg~T B~'oadban A-VllnnesO~ Call Centel 100.0% 90.0% I g0.0°/a 70.0°/ 60.0° 50.0 I ~p.t 30. 20 1t I ~ ~~ i ~ pct U ~ pll S ru+~Ks °'"~' `.--- COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Oct-01 Average Time # Subs Date City Cause Minutes Amps Affected 22-Oct Columbia Heights Headend 186 10 148 November 2001 SERVICE PRICE UNIVERSAL SERVICE NC Basic 1 SERVICE 8.33 Basic 2 SERVICE 25.15 STANDARD CABLE 33.08 PEG Fee 2.00 Basic 1 only Converter 1.85 Non-Basic only Converter 3.80 Remote Control .35 Additional Digital Outlet 7.95 PREMIUM SERVICES: DIGITAL HBO/HB02 12.99 SHOWTIME 11.99 CINEMAX 11.99 THE MOVIE CHANNEL 11.99 STARZ! 11.99 Encore 4.99 DIGITAL PACKAGES Bronze (includes Standard Cable) 41.99 Silver (includes Standard Cable) 56.99 Gold (includes Standard Cable) 66.99 Platinum (includes Standard Cable) 81.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 Spice, Spice 2 and Playboy 7.99 Hot Network Adult PPV 11.99 MONTHLY GUIDE 2.65 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PLUS MATERIALS Installation -unwired within 125 of existing plant 41.99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 200.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 45.95 if not a cable subscriber 49.95 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 Channel Line-up for Columbia Heights/Hilltop November 2001 Universal Service Basic 1 Basic 2 15 -PUBLIC ACCESS *2 - KTCA (PBS) 24 - QVC 54 -NICKELODEON 16-GOVERNMENT ACCESS 3-N GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS *4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS *5 - KSTP 27 - FOX Sporls 57 -FOX FAMILY 6-METR06 28-SPEEDVISICN 58-C-SPAN 7-KPXM 29-ESPN CLASSIC 60-COURT /GAME SHOW 8-KMWB(WB23) 30-GOLF CHANNEL 62-TNN *9 - KMSP 31 -CNN 63- GREAT AMERICAN COUNTRY *10-WFTC 32-HEADLINE NEWS 64-VH-1 *11-KARE 33-CNBC 65-MN *12-KVMB 34-FOX NEWS 66-BET *13 - M1N 35 -WEATHER CHANNEL 67 -ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 68-HBO 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 69 -HBO PLUS 21-BRAVO 38-THE HISTORY CHANNEL 71 - CINEMAX 22-TBS 39-THE LEARNING CHANNEL 72 STARZ! 23-WGN 40-AMC 73-ENCORE 96-HSN 41-TURNER CLASSIC MWIES 74 - SHOWTIME 98-EWTN/INSP 42-TRAVEL CHANNEL 75 -THE MOVIE CHANNEL 99 - UNIVISIIXJ 43 -LIFETIME 76 -PPV 44 -FOOD NETWORK 77 -PPV 45 - HGN 78 -PPV 46-USA 47-TNT 48-fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - E! 52 - N LAND 53-DISNEY CHANNEL Channel Line-up for Columbia Heights/Hilltop Reflects line up as of December 18, 2001 Universal Service Basic 1 Basic 2 15-PUBLIC ACCESS '2-KTCA (PBS) 24-OVC 54-NICKELODEON 16-GOVERNMENT ACCESS 3-N GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK 18 - EDUCATIONAL ACCESS "4 - WCCO 26 - ESPN2 56 -ANIMAL PLANET 19 -LIBRARY ACCESS *5 - KSTP 27 -FOX Sports 57 -FOX FAMILY 6 -METRO 6 28 -Undetermined 58 - C-SPAN 7 - KPXM 29 -ESPN CLASSIC 60 -COURT TV 8-KMWB(W623) 30-Hallmark 62-TNN *9 - KMSP 31 -CNN 63-GREAT AMERICAN COUNTRY '10-WFTC 32-HEADLINE NEWS 64-VH-1 '11 - KARE 33 - CNBC 65 -MTV '12-KVMB 34-FOX NEWS 66-BET '13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 76 -PPV 20 - C-SPAN11 37 -THE DISCOVERY CHANNEL 77 -PPV 21-BRAVO 38-THE HISTORY CHANNEL 78 -PPV 22-TBS 39-THE LEARNING CHANNEL 23-WGN 40-AMC 96-HSN 41-TURNER CLASSIC MOVIES 98-EWTN/INSP 42-TRAVEL CHANNEL 99-UNIVISION 43-LIFETIME 44 -FOOD NETWORK 45-HGTV 46-USA 47-TNT 48 - fX 49 -SCI-FI-CHANNEL 50 -COMEDY CENTRAL 51 - E! 52 - N LAND 53 -DISNEY CHANNEL December 2001 January 2002 SERVICE PRICE UNIVERSAL SERVICE NC NC Basic 1 SERVICE 8.33 8.33 Basic 2 SERVICE 25.15 27.40 STANDARD CABLE 33.08 35.33 PEG Fee 2,00 2.00 Basic 1 only Converter 1.85 1.85 Non-Basic only Converter 3.80 3.80 Remote Control 35 .35 Additional Digital Outlet 7.95 7.95 PREMIUM SERVICES: DIGITAL HBO/HBO2 12.99 12.99 SHOWTIME 11.99 12.99 CINEMAX 11.99 12.99 THE MOVIE CHANNEL 11.99 12.99 STARZ! 11.99 12.99 Encore 4.99 4.99 DIGITAL PACKAGES Bronze (includes Standard Cable) 41.99 43.99 Silver (includes Standard Cable) 56.99 56.99 Gold (includes Standard Cable) 66.99 66.99 Platinum (includes Standard Cable) 81.99 81.99 PAY-PER-VIEW MOVIES: CABLE PLUS MOVIE 3.99 3.99 Spice, Spice 2 and Playboy 7.99 7.99 Hot Network Adult PPV 11.99 11.99 MONTHLY GUIDE 2.65 2.85 SERVICE FEES: LABOR IS CHARGED ON A PER HOUR BASIS PLUS MATERIALS Installation -unwired within 125 of existing plant 41,99 Prewired Install 24.99 Additional outlet at initial install 13.49 Additional outlet -separate trip 19.99 Relocate outlet 18.99 Upgrade/downgrade/addressible services 1.99 Upgrade -separate trip 15.99 Downgrade optional service -separate trip 9.99 VCR Connection at initial install 5.99 VCR Connection -separate trip 12.99 Return Check fee 20.00 Unreturned addressible converter 200.00 Unreturned digital converter 300.00 Home service Plan -whole house 1.20/month Hourly Service Charge 27.99 HSD - @Home Service If a cable subscriber 45.95 if not a cable subscriber 49.95 Premium Internet Installation 99.95 Basic Internet Installation 49.95 Data Outlet Installation 13.49 NIC/USB 49.95 PCMCIA (Laptop) 49.95 Home Networking 9.95/month Mobile Access 2.00/month Unreturned modem 650.00 Channel Line-up for Columbia Heights/Hilltop Reflects line up as of January 15, 2002 Universal Service Basic 1 Basic 2 15-PUBLIC ACCESS "2 - KTCA (PBS) 24 - QVC 54 -NICKELODEON 16-GOVERNMENT ACCESS 3-TV GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK 18- EDUCATIONAL ACCESS `4-W000 26-ESPN2 56-ANIMAL PLANET 19 -LIBRARY ACCESS 'S - KSTP 27 -FOX Sports 57 -FOX FAMILY 6 -METRO 6 28 -Undetermined 58 - C-SPAN 7 - KPXM 29 -ESPN CLASSIC 60 -COURT TV 8-KMWB (W623) 30-Hallmark 62-TNN '9 - KMSP 31 -CNN 63- GREAT AMERICAN COUNTRY "10-WFTC 32-HEADLINE NEWS 64-VH-1 "11-KARE 33-CNBC 65-MTV '12-KVMB 34-FOX NEWS 66-BET *13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS OPTIONAL SERVICES: 17-KTCI 36-A&E 70-MSNBC 76-PPV 20 - C-SPAN 11 37 -THE DISCOVERY CHANNEL 77-PPV 21-BRAVO 38 -THE HISTORY CHANNEL 78-PPV 22-TBS 39-THE LEARNING CHANNEL 23-WGN 40-AMC 96-HSN 41-TURNER CLASSIC MWIES 98-EWTN/INSP 42-TRAVEL CHANNEL 99-UNIVISION 43-LIFETIME 44 -FOOD NETWORK 45-HGTV 46-USA 47-TNT 48 - fX 49 -SCI-FI-CHANNEL 50-COMEDY CENTRAL 51 - E! 52 - TV LAND 53-DISNEY CHANNEL Colu~nbi~ ; w s p HEIGHTS....,:,. ~,~_'~ rusuc scHOOis FDD ~~OALDS OF OVVOATOV~V~ Memorandum To: Telecommunications Commission From: Kathy Kelly, Director of Teaching and Learning Linda Ernst, High School Media Specialist Date: December 19, 2001 Re: Video Editing Equipment Update The purpose of this memo is to provide an update to the Commission on the status of the Telecommunications Commission Grant received by Columbia Heights Public Schools. On Tuesday, September 25, 2001, the Columbia Heights Public Schools Board of Education approved the acceptance of the Telecommunications Grant. Once the Grant was accepted, the order for hardware, software, installation, and training was placed with AvDigital of St. Paul, Minnesota. Installation of hardware and software took place on Friday, December 7, 2001. Some hardware items are on back order and should be installed before the first of the year. There are a few technology implementation issues that the District Technology Team and the vendor are working on at this time. These issues are not considered serious and appear to be related to antivirus software and desktop security software currently on the computers. Training on the use of the Cinestream software for the Television Production teacher, Jeremy Sellman, and students in the Television Production course will be scheduled for the end of January once the new semester has started. The students who are currently enrolled in the class will finish the course on January 18, 2002, so training for these students is not as beneficial as training for students who will begin the Television Production course on January 23, 2002. The training will be conducted by AvDigital and will be held onsite. Mr. Sellman is confident that there will be program possibilities before the end of the 2001-2002 school year. Having the additional editing equipment will mean more opportunities for students to edit their videotapes. If you have any questions about the project, please call Linda Ernst at 763-528-4666. Thank you, again, to the Commission for recommending the funding to make this project possible. CC: Nancy Kaldor