HomeMy WebLinkAboutSeptember 21, 2000Please Note: Our plrmre numbers have changed. The new general number is 706-3600.
MEETING OF
THE TELECOMMUNICATIONS COMMISSION
7:00 PM, THURSDAY, SEPTEMBER 21, 2000
CITY HALL CONFERENCE ROOM
Please cmltact Shelley at 706-3614 if you are unable to attend.
AGENDA:
1. Call to Order
2. Roll Call
3. Approval of the Minutes of the Meeting of July 20, 2000
4. Old Business
a. Channel Check
b. Correspondence Log and Company Follow Up on Complaints-N136-Mortvedt and N137-Meekin
c. Status of Ordinance Regulating Telecolmnunications Towers/Antennas
d. Status of Consideration of Franchise Applications Received
e. Status of Franchise Fee Audi[
f. Other Old Business
New Business
a. Receipt of 2"`' Quarter Franchise Fee
b. Name Change to AT & T Broadband
c. Other New Business
6. Reports
a. Report of Commissioners Assigned to Access Chamlels:
Educational Access--Dennis Shaik; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access--Reuben
Ruen
b. Report of MediaOne-
July and August 2000 Reports
--Programs Produced
--Installation and Service Activity ReporC
--Current Channel Line Up and Service Charges
c. Report of the Cable Attorney
d. Report of the Assistant to the City Manager
-Web Site-Future Phases
7. Adjournment
Attachments
The City of Columbia Heights does nM discrintinate on the basis of disability in the adnussion or access [n, nr treatment or employment in, its
services, progcmns, or activities. Upm[ request, aemnuno[latim[ will be provided to allow individuals with disabilities to participate in all City of
Colombia Heights' services, programs, and activit[es. Auxiliary aids for handicapped persons are available upon request when tho request is
made at least 96 hours in advance. Please ca0 the Deputy City Clerk at 706-3611, to make arrm[gemen[s. (TDD 706-3692 for deaf m' hearing
impaired only)
THE MINUTES OF THE
TELECOMMUNICATIONS COMMISSION
FROM
THURSDAY, JULY 20, 2000
The meeting was called to order at 7:05 p.m. by Dennis Stroik, Chairperson.
ROLL CALL: Commission Members:
City Representative:
MediaOne Representative:
Legal Counsel:
Also present was William Sweatt of Savvy Net.
APPROVAL OF MINUTES
Dennis Stroik, Dan Swee, Bradley Peterson, Reuben Ruen, and Bob
Buboltz
Linda Magee
Kathi Donnelly-Cohen
Steve Guzzetta
Motion by Bob Buboltz, seconded by Brad Peterson, to approve the minutes from the meeting of May 18, 2000. All ayes.
OLD BUSINESS
A. Channel Check
Channels 60 & 62 take awhile to come in through the receiver box. Dennis stated that he did not have this
problem at home, but he does not have a receiver box. Kathi asked that any commission members who have
boxes need to check these channels and report back at the next meeting.
B. Correspondence Log and Complaint Follow Up.
No formal complaints were received.
C. Status of Ordinance Regulating Telecommunications Towers/Antennaes
At a previous meeting, the commissioners recommended that Steve Guzzetta look at the ordinance and make any
changes he felt was necessary, as he had more knowledge in this area. Steve reported he has been working
closely with Kim Lee from SRF Consulting Group who has been working with the city on its zoning issues and
the comprehensive plan. He stated he has a draft done and is in the process of incorporating some of the input he
has received from Kim Lee regarding the various zoning sections and what it is the city is trying to accomplish
with this ordinance. He cautioned that satellite dishes are hard to regulate as they are already addressed by the
FCC. It may be best not to include personal satellites in this ordinance as we cannot supercede federal law.
Staff will forward a copy of the ordinance to commission members to review once the city receives it. Steve
stated that the original ordinance that came before the commission was 2-3 pages and the new one will be
approximately 30 pages in length.
D. Status of Consideration of Franchise Applications Received
We received 2 applications for franchises. One was from Wide Open West and the other from Everest Corp. A
public hearing was held July 10, 2000 and continued to September 25, 2000. The city is in the process of
reviewing the technical, legal, and financial qualifications of the companies before making a decision regarding
granting a franchise. Hopefully, there will be enough information by the September 25's date, to make a
decision.
TELECOMMUNICATIONS CON
MINUTES FROM JULY 20, 2000
PAGE2
E. Columbia Heights Subscriber Survey Results
Kathi explained the survey was not done on-line, but was mailed out and Kathi tabulated the information.
Motion by Bob Buboltz, seconded by Reuben Ruen to accept the Annual Report now that it is complete. All ayes.
Kathi again renewed her request to discontinue the requirement of an annual report and the subscriber survey as
she feels the information is not very useful.
F. Notice of Converter Lock Up
Kathi Donnelly-Cohen sent a notice that there was a short term lock up on June 71h. She explained how the
complaints regarding the lockup were handled. City staff did not receive any calls on this issue.
G. AT & T closes Merger
It was noted that the merger is now completed and approved. AT & T must do one of the following to meet the
conditions set by the FCC:
1. It must divest itself of 25% ownership in Time Warner
2. It must divest itself of Liberty Media
3. It must divest itself of 9 million subscribers, which is more than what was gained in the merger.
AT & T has 6 months to do one of the above to meet the conditions of the approved merger.
H. Other Old Business
There was no other old business.
NEW BUSINESS
A. Presentation by Bill Sweatt-Savry Net
Mr. Sweatt `s firm, Savvy Net, was retained by the City of Minneapolis to do an assessment of the economic
feasibility of an Internet fiber optic line run up Central Avenue (from 14'"-37th). The plan was to divide the cost
between several interested businesses with the installation to take place in conjunction with the road work and re-
design of Central Avenue during the next two years. It is being done in hopes of drawing high tech and incubator
type companies to the Avenue. Savvy Net feels this would have to be done in conjunction with a broader
redevelopment strategy for it to work and to be economically feasible. Gordon Awsumb, his landlord, is
interested in getting this service to his building at 3989 Central Avenue NE. Mr. Sweatt originally contacted the
City Manager to inquire whether this would be something Columbia Heights maybe interested in extending up
Central Avenue to 40°i Avenue, or possibly 45°' Avenue, as Central Avenue is also being reconstructed between
37'" and 45w Ave. in Columbia Heights. With the Medtronic headquarters located in Fridley to our north, and
this possible link to our south, Columbia Heights is sitting in the middle of a possible super Internet highway
corridor. He approached the commission to see if the city maybe interested in having his company do a needs
assessment. The commission members and Mr. Sweatt discussed the possible changes taking place in this area
over the next few years, and thanked him for his presentation of information.
B NRG-Permitting Information Request for Williams Communications Fiber Optic Facilities
This was an information item only. Kevin Hansen, Public Works Director, already answered this inquiry
regarding what permits would be necessary to install a fiber optic cable project within Columbia Heights.
TELECOMMUNICATIONS COMMISSION
MINUTES FROM NLY 20, 2000
PAGE3
C. Other New Business
*Notice was received that the semi annual proof of performance testing will be done in August.
*The report for the signal leakage test was received.
*Reuben inquired about the teen "Competitive Neutrality" and how it would affect the various franchises. A
discussion followed regarding the new companies agreeing to the level playing field provision. Steve explained
this provision will actually make it very difficult as the franchises will probably not expire at the same time and
therefore, any requirements that are added or changed at the renewal time of one company could cause legal
ramifications with the other franchised entities. To synchronize the expirations of the franchises would also be
difficult to do. This is something that will need to be addressed as most cities will be franchising more than one
company.
REPORTS
A. Report of Commissioners
Educational-Linda reported that a request for funding equipment purchases for the schools was made by Dennis
Stroik, to be included in the 2001 budget. The amount of $25,000 was put into the proposed budget, but the
entire budget will go through a review process before going to Council. At this time, she has no idea whether it
will be approved or not.
B. Report of MediaOne-
Kathi reported that the information that is public, was included in the agenda packets for review. She also stated
that she likes the design of the new Columbia Heights Gateway Signs and felt these would be a nice addition.
C. Report of the Cable Attorney
*The franchise fee audit is moving along. They have issued 2 or 3 data requests to MediaOne. The accountants
working on the audit will be going to MediaOne's headquarters to look over some old records that are on micro
fiche. Upon the findings of that information, we should have the report soon.
*The 9s' Circuit Court issued a ruling regarding cable modem service in Portland. The court did not feel the
modem service was a cable service, and therefore, may not be subject to franchise fees. This will not affect cities
here in Minnesota at this time.
* Steve is working on the request for data from WOW and Everest to obtain financial information needed for the
possible new franchise they are seeking.
D. Report of the Assistant to the City Manager
Linda stated that the Web Site has had 1,074 hits with 787 files downloaded and 38 job applications that have
been downloaded. We're off to a good start!
Reuben said his son, Tom, has volunteered to input data onto the web site if the city would like his assistance.
Linda explained she will pass this information on, but that City Staff has the final word as to what is put on the
site.
Reuben also questioned if staff would like suggestions as to what should be put on the site. She said, yes, make
suggestions, and city staff will decide if the information can be put online.
Motion by Bob Buboltz ,seconded by Brad Peterson , to adjourn the meeting at 9:10 pm. All ayes.
Shelley Hanson
Secretary
.1ukUG• 9.2000111;16Ph1 city of Columbia Haights siz-Fez-zN0,6698 P. 2 P-~
Post-It' Fex Note 7671 o°1B pegee-
re « - ~ From
Co./OepL ~ Co.
Phons! Phone M
FBK M (- p FM M
;A COMPLAINT
PAOCRAMM.INC
1N
N® 1~6
AHSTOAATION
INSTALLATION BILLING CUSTOMER 3EAYICE OTNEA
Cable Administrator:
Coovnlealon: ~
Address: ~ Liada Magee, Asst to the City Mgr,
Col. Hls. Teleeon>tnoaicetlooa ~
Telephone: _ 590 40° Ave ]VN, Col• Hts, MN SSd21
Data: 612 782-2800
THIS ZS TO NOTIFY YOU OF THE COMPLAINT OF`
DESCRIPTION OF
4
i
PLHASH R OLVE ND LATER THAN U:30 PM,
A~L~N &QOBST~ (IF'PPI~ICABLH):
'7wG~ C?ln7rtn~(-i+~ (A.7C1~ `~[. ~1~1.a~//-G^, N a r..v:~ ~/CAe.~w.
INFORMATION GI7l:N T0: / ~ DATE: TIME;
NOW COMPLAINT RESO4VED~-d~~_/~,~ ~ti~'r"'~-~`,~_~~-~ 7~ /i`~/~_ i __
DATE COMPLAINT AESOLYED: 5~~~~ 9 ~~ -*~-a~.r S GC-(~~ a A~~t3.._rl-~+~~-^--P
DATE RESOLUTION CONFIAMHD BY CONPLAINTANT:
OTHBA COt4fSNTS:
White -City Cable Administrator
Xellow -Cable Company
Pink -Cable Company (to be returned to Cable Admiaietrator`s Office)
Rug 14 00 10:29a City o£ Columbia Heights 612-782-2801 p.l
Fax Note 7671
-~__
'IBEA COMPLAINT
PROCAAMHINC
INSTALLATION BILLING CUSTOMER SERYICE
-~.~.,1-
AT° 13'7
RESTORATION
OTNEA
Cable Adminlatratn~:
Coarisslon:
lddrese: ~ Linda Magee, Asstto We City Mgr.
Cal. Bur. Tdeco:o:aunications ~
Telephone: 590 40'" Ave Al@, Cal. Hta, MN 55421
Date: ~ 612 781.2800
TBIS IS TO NOTIFY YOU OF 2HE COMPLAINT OF:
(IF APPLICABLE};
INFORMATION CI YEN T0: DATE: TII4E:
BON COMPLAINT RE90L96D;
v~r
DATS CONPLAINT ABSOLVED:
PATH RESOLUTION CONFIRNBD HY COMPLAINTANT:
nrucu r/wucurc.
PLEASE AESOL1rE NO LATBR TNAN 4:30 PM, _~~eQ~, /(p , ,~OOe~
Mhite -City Cable AdmiAlBtratar
Yellow -Cable Company
Pink -Cable Cmm~~y (ta be returned to Cable Adminlstratorrs OPPioe)
Z 'd 6hL9 'ON ,9d55 ~ E OOOZ '9l '90N
MediaOne ~ 10 River Park Plaza ~ Administration fi51 312.5000
SL Paul, MN 55707
J +'
July 21, 2000
Linda Magee
Columbia Heights Cable Commission
City of Columbia Heights
590 40°i Ave. NE
Columbia Heights, MN 55421
Re: Franchise Fee Payment
Dear Linda:
Media ne
'Phis is Ilruadhand. This is the way.
Enclosed please find the second quarter 2000 franchise fee payment in the amount of
$ 31,909.50.
If you have any questions concerning this payment please contact me at 651-312-5284.
Very holy yours,
Molly Williams
Paralegal
/maw
Enclosures
Check Date: 14.Ju1.2000 Check No. 0077549
PSEDIAONE
7800 Belfort Parkway
Jacksonville, FL 32256-6925
Invoice Number Invoice Date Voucher ID Gross Amount Discount Available Paid Amount
AFP071000 ' IO.Ju1.2000 ~ 00199671 31,909.50 0.00 31,909.50 ~
Vendor Number Name Total Discounts
0000008328 CITY OF COLUMBIA HEIGHTS $0.00
Check Number Date Pa ment Handlin Total Amounl Discounts Taken Total Paid Amount
0077549 14.Ju1.2000 Ol $31,909.50 $0.00 $31,909.50
Mediapne® 7800DBelOfort Parkway ~WrtFAOHl40 BANK OIIIO, N. A. 0077549
Jacksonville, FL 32256-6925 56-3821412
Date 14.Ju1.2000 Pay Amouut $31,909.50***
Pay ****THIRTY-ONE THOUSAND NINE HUNDRED NINE AND 50 / 100 US DOLLAR****
To The CITY OF COLUMBIA HEIGHTS
Order Of 590 40TH AVE NE
COLUMBIA HEIGHTS, MN 55421-3878
~.~., D~
li'0077549i1' 1:04L2038241: 96000i2662ii'
Franchise Fee Payment Worksheet
GAN
MediaOne
10 River Park Plaza
St.Paul, MN 55107.
651-312-5000 -Contact: Kathi Domrelly-Cohen
REVENUE SOURCE
INSTALLATION
BASIC/PREFERRED
CABLEGUIDE
CABLECARE
HBO
CINEMAX
THE MOVIE CHANNEL
SHOWTIME
PAY PER VIEW
STARZ/ENCORE /MUSIC
HSD
IPG
REMOTE LEASE
CONVERTER LEASE
LATE FEES & FRANCHISE FEES
ADVERTISING**
SHOPPING**
BAD DEBT
TOTAL
Fran Fee Rate
Fran Fee Due
Paid Quarterly
CASH RECEIPTS
28,768.03
426,917.03
3,802.80
3,466.38
20,174.10
6,908.35
4,471.10
10,714.15
16, 398.21
5,460.01
24,778.81
4,569.08
3,818.49
42,958.22
46,586.26
2,247.95
(13,842.83)
838.189.92
0.05
31,909.50
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MetllaOne
Law & Government Affairs
10 River ParK Plaza
SL Paul, MN 55107
Telephone: (651}493-5280
Facsimile: (651) 493-5280
David G. Seykora
Vita President- Law & Government Affairs
August 21, 2000
Linda Magee
Assistant to the City Manager
Columbia Heights Cable Commission
590 40th Avenue NE
Columbia Heights, MN 55421
Dear Linda:
4. ' 11G
This is Broadband. Thia Is dre way.
As you may know, we will transition from the MediaOne brand to AT&T
Broadband on August 23. We hope this transition from MediaOne to the AT&T
Broadband name will be a smooth one for all of us. We are excited about the
tremendous potential created by our recent merger and we will continue to communicate
new developments with you and our customers.
At the same time as our name change to AT&T Broadband on August 23, 2000,
we will also be changing the prefix of our internal phone system. Our e-mail addresses
will also change. Please note that our mailing address and the customer service
number, 651-222-3333, will not change, We can now be reached at the following
numbers:
David Seykora, V.P., Law & Government Affairs
dsevkoraQbroadband att com
Kathi Donnelly-Cohen, Director, Government Affairs
kdonnelly-cohen Q broadband.att.com
Molly A. Williams, Paralegal
mewi!liams r~broadhand_ATT.com
Annia P. Schwartz, Legal Secretary
anschwartz @ broadband.att.com
Department Facsimile
(651)493-5280
(651)493-5281
(651) 493-5284
(651)493-5283
(651) 493-5288
We look forward to hearing from you at our new numbers. If you have any
questions or comments, please do not hesitate to contact us.
Sincerely,
~~~
David G. Seykora
DGSfkah
....,~
;Shelley Hanson -July 2000.doc ~ --u Page 1
~o„~
Methane'"
'I'hte is acuaJband~ 1'hie ix the way.
PROGRAMS - Ju1y2000
Programs: Heights Calendar (41:38)
Light On the Gospel (60:00)
Lord Jesus Cablecast (59:00)
Washington Report 28:26
Minnesota Thunder Soccer 2000;
v. Raleigh Express 7/9 (2:34:45)
v. Orange County Waves 7/22 (2:18:00)
v. Chicago Fire 7/20 (2:14:00)
Anoka County Today 29:30
CH (Dist. #13)School Board Mtg. (1:32:26)
Love Power (5 programs) 60:00
The LaRouche Connection (4 Programs) 58:30
Vets Visits on Tv (28:30)
DFL Live(2 Programs) 29:08
Newsworthy (2 Programs) 28:00
The Prophetic Land (28:30)
CHeights Junior Royalty (56:25)
Stage Door Dancers: Fosse2000 (2:47:00)
Programming Stats: Columbia Heights /Hilltop Studio
CABLECAST PROGRAMS 84
CABLECAST HOURS 125
PROGRAMS PRODUCED-w/o Staff Help
PROGRAMS PRODUCED(S) 7
PROGRAMS (Produced Outside the Studio) 18
PROGRAMS TOTAL
28
PROGRAMS HOURS 25:56:23
PROGRAMS (Outside) 18
PROGRAMS HOURS (Outside) 17:47:55
STUDIO HOURS PRODUCTION 20
SVHS EDITING (Control Rm.) 48
STUDIO HOURS Meeting -
STUDIO HOURS TOTAL 88
CAMCORDER Check Outs 3
(S)VHS EDIT/Pinnacle GeniePlus (Hours) 12
Facility Hours Available 106
AT~T ~"vwv°nr~~i il~'~
PROGRAMS -August 2000
Pro rg ams: Heights Calendar (41:30)
Light On the Gospel (60:00)
Meet the Candidates (32:30)
Washington Report 29:02
Minnesota Thunder Soccer 2000;
v. Hampton Roads Mariners 8/12 2:02:55
v, Milwaukee Rampage 8/25 1:45:36
Anoka County Today (2 Programs) 29:00
CH (Dist. #13)School Board Mtg. 2:31:00
Love Power (8 programs) 60:00
The LaRouche Connection (5 Programs) 58:30
Vets Visits on Tv (2 Programs) 30:00
Newsworthy (4 Programs) 28:30
The Prophetic Land 28:30
Welcome to Islam (4 programs)30:00
Take Back Your Government 54:47
Property Rights Special Edition 25:20
Property Rights Special Edition 54:02
Ralph Nader Speech at Willey Hall 1:26:45
Campaign 2000 28:31
Programming Stats: Columbia Heights /Hilltop Studio
CABLECAST PROGRAMS 103
CABLECAST HOURS 142
PROGRAMS PRODUCED-w/o Staff Help 1
PROGRAMS PRODUCED(S) 3
PROGRAMS (Produced Outside the Studio) 34
PROGRAMS TOTAL
PROGRAMS HOURS
PROGRAMS (Outside) 34
PROGRAMS HOURS (Outside) 31:07:00
38
32:46:01
STUDIO HOURS PRODUCTION 16
SVHS EDITING (Control Rm.)
STUDIO HOURS Meeting
STUDIO HOURS TOTAL 68
CAMCORDER Check Outs 2
(S)VHS EDIT/Pinnacle GeniePlus (Hours) 14
52
Facility Hours Available 105
Channel Line-up for Columbia Heights/Hilltop
August 2000
Universal Service
15 -PUBLIC ACCESS
16-GOVERNMENT ACCESS
18- EDUCATIONAL ACCESS
19 -LIBRARY ACCESS
OPTIONAL SERVICES:
68 -HBO
69 -HBO PLUS
71 - CINEMAX
72 - STARZ!
73-ENCORE
74 - SHOWTIME
75 -THE MOVIE CHANNEL
76 -PPV
77 -PPV
78 -PPV
Basic 1 Basic 2
'2 - KTCA (PBS) 24 - OVC 54 -NICKELODEON
3-TV GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK
'4-W000 26-ESPN2 56-ANIMAL PLANET
*5 - KSTP 27 -MSC 57 -FOX FAMILY
6-METR06 28-SPEEDVISION 58-C-SPAN
7 - KPXM 29 -ESPN CLASSIC 60 -COURT /GAME SHOW
8-KMWB (WB23) 30-GOLF CHANNEL 62-TNN
*9 - KMSP 31 -CNN 63- GREAT AMERICAN COUNTRY
*10-WFTC 32-HEADLINE NEWS 64-VH-1
'11-KARE 33-CNBC 65-MTV
'12-KVMB 34-FOX NEWS 66-BET
*13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS
17-KTCI 36-A&E 70-SNEAK PREVIEW
20 - C-SPAN11 37 -THE DISCOVERY CHANNEL
21-BRAVO 38-THE HISTORY CHANN EL
22-TBS 39-THE LEARNING CHAN NEL
23-WGN 40-AMC
98 - EWTN/INSP 41 -TURNER CLASSIC MOVIES
99-UNIVISION 42-TRAVEL CHANNEL
43 -LIFETIME
44 -FOOD NETWORK
45-HGTV
46-USA
47-TNT
48 - fX
49 -SCI-FI-CHANNEL
50 -COMEDY CENTRAL
51-EI
52 - TV LAND
53 -DISNEY CHANNEL
CURRENT RATES -COLUMBIA HEIGHTS
AUGUST 2000 -Upgrade Activated
SERVICE RATE FRANCHISE FEE
UNIVERSAL SERVICE NC O
BASIC 1 SERVICE 7.93 .42
Basic 2 SERVICE 23.57 1.24
CONVERTER/RECEIVER 2.66 .14
REMOTE CONTROL 47 .02
PREMIUM SERVICES:
HBO/HB02 10.95 .58
SHOWTIME 10.95 .58
CINEMAX 10.95 .58
THE MOVIE CHANNEL 10.95 .58
PREMIUM PACKAGES:
NexTV Plus -HBO, HBO Plus, Starz!, E ncore, and NexTV Standard
19.95 1.05
NexTV Select - HBO, HBO Plus, Starz!, Encore, Cinemax and NexTV Standard
24.95 1.31
NexTV Preferred - HBO, HBO Plus, Sta rz!, Encore, Cinemax , Showt ime, Tho Movie Channel and NexTV
Standard
29.95 1.57
HSD - MediaOne RoadRunner
If a cable subscriber 39.95 2.10
if not a cable subscriber 49.95 2.62
PAY-PER-VIEW MOVIES:
CABLE PLUS MOVIE 3.95 .21
ADULT PAY-PER-VIEW (per evening, not event)
9.95 .52
MONTHLY GUIDE 2.50 .13
SERVICE FEES:
LABOR IS CHARGED ON A PER HOUR BASIS PLUS MATERIALS AND FRANCHISE FEES
SERVICE CALL 31.95 1.68
CABLECARE/PER OUTLET 60 .03
CHANGE OF SERVICE FEE
W/o visit to home 1.99 .10
CHANGE OF SERVICE FEE
W/home visit 31.95 1.68
LATE FEE 5.00 .26
RETURN CHECK CHARGE 20.00 1.05
' A~IONi'F/LY', CDNSDUDATED T ECfINIG AL I~EPDRT '
Jul-UO
Columbia Hei hfs
Jan-00 Feb-00 Mar-00 Apr-00 May-00 I, Jun-00 : Jul-00 ' Aug-00 ', Sep-00 I, Oct-00 Nov-00 ~ Dec-00
System Specific Activity '1 ' I
Installs 55 77 84 '
~ 92 SO 76 78
Service calls 195 174 139 ' 106 110 ~ 92 82
Service calls completed ' 9645 8359', 9,890
'1 8,212 9,908'1 12,7761 11,205
On-Time Guarantee rate ' 96.90% 97.70%1, 98.40%I, 98.20% 97.80%I 98.70% 99.20%
Credits Issued '~ 303 194'1 1561 145 217!. 1641 89
Installations completed 5047 5434'1 69071, 6938 6171 7809, 6052
On-Time Guarantee rate 9420% 96.60% 97 90%'1 97.50% 96.70%' 97.60% 97.60% ''
Credits Issued
.. ..,:.: .:;:,:;
~~ ~~~~~~ 544
1 3141 2351 269 331
.... 314 237
~~~~~~
Home 3792 37821 42251 3512. 3927 51621, 4675
Equipment 1311 11081 11651 1010''. 1240 15781 1201
Controllable I 2650 20591 26001, 20361, 2371 2833'. 2438 '
Plant 672- 4961 6141 5211, 654 941 827
Turn Over 940 6721, 859!. 694'1 826 1100 1104
No Truck 128'. 751 235' 1971 651 701 472.
Other 152!. 167'., 192- 242'1 239 461 4851
„_
,.
,...
Trunk Outages by~vstem 1 ' ''
Columbia Heights 2 0 0 0! 0 1 2 1 ''~
Ampl'rfier
Blown Fuse 1 '' I
Connector 1 '1
Cut Cable 1
Fiber/Headend !
~ I
Power Supply '', ,I 1 I
System Maintenance I ! 1
Utility Power Outage ! ' 1
Weather 1' I ' 1
Col Heights Tech Report
08/02/2000
COLUMBIA HEIGHTS
DETAILED OUTAGE REPORT
Date Citv
Cause
Jul-00
Average
Time # Subs
Minutes Amps Affected
13-Jul Columbia Heights Cut Cable 90 2 28
20-Jul Columbia Heights Blown Fuse 38 3 38
Minnes°~a
Med'aane
Ga-- Genter
100.0°~°
gp.0%
I 80 p°/a
70,p°i
gp.p`
50.0
r~.p,(
30.
~ 0
2
1(
0.u J0 Sul-Ou eCV~c~ `
Teleph°ne S
tether than an FGG syrv~ce s~ndard
icy Factor tis an internal benchmark
`"~~ Telephone gerv
Note:
rcynt of calls that w"
It goa9ys~e Pe
I
nswe d 0
seconds or Less.
MediaOne Minnesota
Call Center
30.0
25.0
20.0
15.0
10.0
5.0
Average Speed of Answer
Note: This chart contains raw data that has not been adjusted to conform to FCC measurements.
Jul-00 Aug-00 Sep-00
Channel Line-up for Columbia Heights/Hilltop
SEPTEMBER 2000
Universal Service Basic 1 Basic 2
15 -PUBLIC ACCESS '2 - KTCA (PBS) 24 - OVC 54 -NICKELODEON
16-GOVERNMENT ACCESS 3-TV GUIDE CHANNEL 25-ESPN 55-CARTOON NETWORK
18- EDUCATIONAL ACCESS '4-W000 26-ESPN2 56-ANIMAL PLANET
19 -LIBRARY ACCESS '5 - KSTP 27 -MSC 57 -FOX FAMILY
6-METR06 28-SPEEDVISION 58-C-SPAN
7 - KPXM 29 -ESPN CLASSIC 60 -COURT /GAME SHOW
8-KMWB(W823) 30-GOLF CHANNEL 62-TNN
'9 - KMSP 31 -CNN 63-GREAT AMERICAN COUNTRY
'10-WFTC 32-HEADLINE NEWS 64-VH-1
'11 - KARE 33 - CNBC 65 -MTV
'12-KVMB 34-FOX NEWS 66-BET
'13-M1TV 35-WEATHER CHANNEL 67-ROMANCE CLASSICS
OPTIONAL SERVICES:
17 - KTCI 36 -A&E 70 -SNEAK PREVIEW
68 -HBO
20 - C-SPAN11 37 -THE DISCOVERY CHANNEL
69 - H80 PLUS
21-BRAVO 38-THE HISTORY CHANNEL
71 - CINEMAX
22-TBS 39-THE LEARNING CHANNEL
72 - STARZ!
23-WGN 40-AMC
73-ENCORE
98-EWTN/INSP 41-TURNER CLASSIC MOVIES
74 - SHOWTIME
99-UNIVISION 42-TRAVEL CHANNEL
75 -THE MOVIE CHANNEL
43 -LIFETIME
76 -PPV
44 -FOOD NETWORK
77 -PPV
45-HGTV
78 -PPV
46-USA
47-TNT
48 - fX
49 -SCI-FI-CHANNEL
50 -COMEDY CENTRAL
51 - EI
52 - TV LAND
53 -DISNEY CHANNEL
CURRENT RATES -COLUMBIA HEIGHTS
SEPTEMBER 2000 -Upgrade Activated
SERVICE RATE FRANCHISE FEE
UNIVERSAL SERVICE NC O
BASIC 1 SERVICE 7.93 .42
Basic 2 SERVICE 23.57 1.24
CONVERTER/RECEIVER 2.66 .14
REMOTE CONTROL .47 .02 -
PREMIUM SERVICES:
HBO/HB02 10.95 .58
SHOWTIME 10.95 .58
CINEMAX 10.95 .58
THE MOVIE CHANNEL 10.95 .58
PREMIUM PACKAGES:
NexTV Plus -HBO, HBO Plus, Starz!, E ncore, and NexTV Sta ndard
19.95 1.05
NexTV Select- HBO, HBO Plus, Starz!, Encore, Cinemax and NexTV Standard
24.95 1.31
NexTV Preferred - HBO, HBO Plus, Sta rz!, Encore, Cinemax , Showtime, The Movie Channel and NexTV
Standard
29.95 1.57
HSD - MediaOne RoadRunner
If a cable subscriber 39.95 2.10
if not a cable subscriber 49.95 2.62
PAY-PER-VIEW MOVIES:
CABLE PLUS MOVIE 3.95 .21
ADULT PAY-PER-VIEW (per evening, not event)
9.95 .52
MONTHLY GUIDE 2.50 .13
SERVICE FEES:
LABOR IS CHARGED ON A PER HOUR BASIS PLUS MATERIALS AND FRANCHISE FEES
SERVICE CALL 31.95 1.68
CABLECARE/PER OUTLET .60 .03
CHANGE OF SERVICE FEE
W/o visit to home 1.99 .10
CHANGE OF SERVICE FEE
W/home visit 31.95 1.68
LATE FEE 5.00 .26
RETURN CHECK CHARGE 20.00 1.05
` '^ MON THLY C ONSOL/DA1 ED T ECHIKIIC AL RE P ORT ' ''
~•
Col
mbi
i
h
Jan-00 Feb-00 Mar-00 Apr-00 j May-00 i Jun-00 Jul-00 Aug-00 j Sep-00 Oct-00 Nov-00 Dec-00
System Specific Activity ! j ~ j
Installs S5 j 77 84 92 80 76 j 78 j 103 j
Service calls 195
' 174 139 106 110 92 j 82 j 157
Service calls completed 9645 8359 9,890 8,212 ~, 9,905 12,776 11,205 10,608
On-Time Guarantee rate j 96.90% 97.70% 98.40% 98.20%' 97.80%j 98.70% 99.20% 99.30%
Credits Issued j 303 194j 156 145 217 164 89 78 j j
Installations completed
5047
5434
.:
6907 ,;
6938
6171
7809
6052]
,:
7109 j
On-Time Guarantee rate 94.20% 96.60% 97.90% 97.50%, 96.70% 97.60% 97.60% 97.30% j
Creditslssued j 544 314 235 269; 331; 314 237 294j
Service calls by reason: j j j j j j
Home 3792 3782 4225] 3512 3927 5162] 4678] 4485
Equipment 1311 1108 1165 1010 1240 1578 1201 1023
Controllable 2650 2059] 2600 2036' 2371 ] 2833 2438 2545]
Plant j 672j 496j 614 521 654 941j 827 873
Turn Over 940j 672 8591 694 826 11001 1104 ] 1035
No Truck 128 75 235 197 651 701 472 396j j
Other j 152 167 192 242; 239 461 485 251j j j
Trunk Outages by System I
Columbia Heights 2j 0 O j 0~ 0 1 j 2 1
Amplifier ~ ' j
Blown Fuse ~ . 1 j j
Connector 1 ! j 1
Cut Cable ' ~ 1 j
Fiber/Headend ~ j
Power Supply j 1
System Maintenance ! j
Utility Power Outage ',
Weather 1
Col Heights Tech Report
09/07/2000
COLUMBIA HEIGHTS
DETAILED OUTAGE REPORT
Aug-00
Average
Time # Subs
Date City Cause Minutes Amps Affected
15-Auq Columbia Heights Connector 33 3 39
100.0%
I g0 p%
g0.0°fa
70.0°/
I g0.0°
50.0
40.E
30.
20
1(
U.V ~" ~-Vu 6~ ~ ~„ of caul ..,~-
Ju Teleph°ne ndard.Itgau9~theP~~nt
I rather than an FCC service sta
ice Factor ~s an ~nte+'~at ~chrnark
Note. TeiePhone Serv
ns rwe ~ in 30
seconds or less.
----
A . ~esota ca~~ Ge"ter I
Min
AT&T Broadband
Minnesota Call Center
30.0
25.0
20.0
15.0
10.0
5.0
Average Speed of Answer
Note: This chart contains raw data that has not been adjusted to conform to FCC measurements.
Jul-00 Aug-00 Sep-00