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HomeMy WebLinkAboutFebruary 17, 2000 (2)CITY OF COLUMBIA HEIGHTS 59040TH AVENUE N.E., COLUMBIA HEIGHTS, MN 55421-3878 (612) 782-2800 TDD 782-2806 MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, FEBRUARY 17, 2000 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3614 if you are unable to attend. AGENDA: 1. Call [o Order 2. Roll Call 3. Approval of the Minutes of the Meeting of October 21, 1999 Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints-#128, /1129, 1!130, N131, 11132, N133, N134, k135 c. Notification of Rate Refund d. Channel Line Up Changes Effective December 1, 1999 e. Merger Update Brochures for Oct. 99, Nov. 99, and Dec. 99 f. Other Old Business New Business a. Notice of Rates for Programming Services and Equipment Effective January, 2000 b. MediaOne offers Digital Telephone Service c. Receipt of 4'" Quarter Franchise Fee d. Notice of Semi Annual Proof of Performance Testing in February e. Other New Business 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access--Dennis Stroik; Library Access-Ruth Graham; Religious Access-_; Government Access--Ken Henke; Public Access--Reuben Ruen b. Report of MediaOne- October 99, November 99, December 99, January 2000 Reports --Subscriber Statistics --Telephone Statistics --Programming Statistics --Programs Produced --Installation and Service Ac.ivity Report --Current Channel Line Up and Service Charges c. Report of the Cable Attorney d. Report of the Assistant to the City Manager 7. Adjournment Attachments The City of Columbia Heights does not discrhninate on the basis of disability W the admission or access to, or treatment or employment in, its services, programs, or activities. Upon request, accommodation will be provided to allow ind(viduals with dlsabllities to participate In all City of Columbia Heights' services, progranu, and activities. Auxiliary aids for handicapped persons are available upon request when the request is made at least 9fi hours in advance. Please call the City Council Secretary at 7063611, to make arrangements. (TDD 70&3692 for deaf or hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BA515 OF DISARI LITY IN EM PLOVMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINiJTES OF THE JOINT MEETING OF THE CITY COUNCIL AND THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, OCTOBER 21, 1999 The meeting was called to order at 7:06 p.m. by Linda Magee, Assistant to the City Manager ROLL CALL: Commission Members: Council Representative: City Representative: Cable TV Representative: Legal Counsel: Ken Henke, Ruth Graham, Robert Buboltz, and Reuben Ruen (arrived at 7:20 pm). Julienne Wyckoff Linda Magee and Jean Kuehn Kathi Donnelly-Cohen Tom Creighton Also present were Gary Peterson, Mayor; Chuck Ward from AT & T; and Todd Hartman, Legal Counsel for MediaOne. APPROVAL OF MINUTES Motion by Bob Buboltz ,seconded by Ken Henke, to approve the minutes from the meeting of August 19, 1999. All ayes. OLD BUSINESS A. Channel Check Everything checked out ok. Ken commented that he has noticed some flickering of picture quality that looks like 2-half frames trying to lock in at different rates. It happens mostly on the access channels and was not noticeable tonight. B. Correspondence Log and Complaint Follow Up. Vicki Bates- A letter was received June 10ih from Ms. Bates regarding rates and service. Kathi reported she followed up on this. Complaint #122-Donna Carroll-There was a misunderstanding regarding Basic I & II levels of service. This has been resolved. Complaint #123-Delores Strand-Kathi responded by letter to her concerns regarding rate increases, programming tiers, and the lack of Sr. Citizens discounts. Complaint #124-Leo Lemke-Complained that repairs to the building where the junction box had been mounted hadn't been done. Kathi reported this repair work was completed on 8/27/99. Complaint #125-Linda Ballentine-Complained that her cable had been out for quite awhile and when she called the company she got inadequate information from the service representative. Kathi reported that the Customer Service Supervisor spoke with Linda and credited her account. She is now satisfied. Complaint #127-Thelma Cahill-Complained of poor reception on channels 41 & 11. She also stated she had lost her bill and wanted to make a payment. When she called to get the amount, she was on hold for 20 minutes, and never received the help she was seeking. MediaOne did perform a service call at the residence and everything is now ok, and she is up to date with her bill. TELECOMMUNICATIONS COMMISSION MINUTES OF OCTOBER 21, 1999 PAGE 2 C. Review of Rate Increases for 1999 A report was enclosed in the agenda packet regarding the review of Forms 1240 for rates being charged for calendar year 1999. The purpose of the review was to determine if the basic rates set forth in the worksheets were an appropriate starting point for analysis of cost and inflation adjustments contained in MediaOne's Reports. The review revealed nothing exceptional and did not indicate an unreasonable increase in the projected rates. Based on this analysis, the commission and/or city need not take any action with respect to this rate filing. D. Update on Web Site At the meeting of October 25, 1999, the City Council will be acting on the recommendation of staff to hire Net Link International for an amount not to exceed $9,975 to establish a Web Page for the City of Columbia Heights. Jean has started to gather information to put on the site. She stated she was happy with the response the City received regarding this subject. Eleven companies had shown an interest, and six companies actually returned bids for consideration. E. Other Old Business There was no other old business. A. Update on Merger of MediaOne with AT and T Informational Brochure Enclosed. MediaOne and AT & T are working together to build awareness of the benefits of the planned merger. This information was.sent to community leaders in the affected cities. MediaOne and At & T will continue to communicate what benefits consumers will have available to them. 2. Review of Technical, Legal, and Financial Qualifications AT & T is basically acquiring MediaOne by closing on the agreement of this proposed merger. The City has the right of review the information that was requested, and would need to have a reasonable basis to deny the transfer. Tom proceeded to review the findings included in the report. He explained that several entities were involved in this merger, but that AT & T met the financial qualifications. They also met the Legal qualifications that were necessary at this point, so there was no reasonable basis to deny the transfer according to the teens. Tom explained that the "Open Access Issue" dealing with the High Speed Data Link is being addressed in the courts, therefore, it is not something that can be used to deny the transfer. TELECOMMUNICATIONS COMMISSION MINUTES OF OCTOBER 21, 1999 PAGE3 In regards to the Technical Aspect-AT & T has not had a lot of experience in the Cable TV Industry. Therefore, this was difficult to analyze. AT & T's previous merger with TCI was one of the means used to gather information. It appeared that AT & T kept TCI personnel on board who were knowledgeable about the cable industry and they continued to provide good customer service. So based on the information reviewed, he would recommend approval of the transfer process. He attached a Resolution, with conditions, for the City to consider. The conditions that are listed in the Resolution are as follows: 1. Execution and delivery of Acceptance Agreement acceptable to the Authority in the form attached. 2. Securing all necessary federal, state, and local government waivers, authorizations, or approvals relating to the MediaOne/AT & T transfer to the extent provided by law; 3. Reimbursement of all reasonable fees incurred in the Authority's review of the proposed transaction as required by Franchise, 4. The successful closing of the Transaction described in the MediaOne/AT & T Agreement. 5. Non-waiver by Authority of any unknown yet existing franchise non-compliance issues. 6. Non-waiver by Authority of any right to dispute here to date unaudited franchise fee payments. 7. Non-waiver by Authority of any right to require franchise fee payments on future services delivered by AT & T via the cable system. 8. Non-waiver by Authority of any right to pursue any remedies available, whether acted upon by .Authority at the time of this approval, regarding Franchisee's compliance with customer service standards or other customer service obligations. The Acceptance Agreement attached to the Resolution would be signed by AT & T, MediaOne and the City. Motion by Ken, seconded by Reuben to recommend the City Council approve the Resolution, with the conditions as outlined in the packet at its meeting of November 8, 1999. All ayes. B. Notice of Rate Increases for Programming Services and Equipment Effective January, 2000. Enclosed in the agenda packets is a notice that rates will be adjusted for programming services and equipment effective January 1, 2000. Forms 1205 (equipment) and 1240 (basic rates) were received by the City for review. The company is required to file the maximum rate increase possible, with a 90 day notice to the City of this potential amount. The rates can later be increased at a lessor amount than indicated, and 30 days notice must be provided to subscribers. The commission members discussed the rate increases that take place each year much to the subscribers dismay. Kathi explained that although rates were increased $2.00/month last time, this was mainly due to additional programming being offered. A commission member expressed concern that the company is more interested with the quantity of channels than with the quality or affordability of the programming. C. Other New Business *Receipt of the 3rd Quarter Franchise Fees-A copy of the franchise fees for 3`d quarter were passed out at the meeting. Columbia Heights received $27,125.18 for this period. *A Resolution was passed out at the meeting opposing any Legislation that would revoke the city's authority to negotiate, award, or regulate cable television franchises. Tom explained that Steve Kelly who is running for a legislative position, is proposing the state take control of all franchise fees so that they can be distributed by the state. His hope is to distribute the fees in the rural areas of MN. Cities, such as Columbia Heights, would need to apply for grants and compete with others for a share of the monies we now receive. TELECOIvIMCINICATIONS COMMISSION MINUTES OF OCTOBER 21, 1999 PAGE4 The purpose of the Resolution is to make our legislators aware of his proposal. Staff would like the Commission to recommend the City Council pass the Resolution concerning this matter at their meeting of November 8, 1999. Motion by Ken, seconded by Bob to recommend the City Council pass the Resolution opposing any Legislation that would revoke the city's authority to negotiate, award, or regulate cable television franchises, at their meeting of November 8, 1999. All ayes. REPORTS A. Report of Commissioners The Commissioners had nothing to report. B. Report of MediaOne- August, September 1999 Reports-These reports were passed out at the meeting. Kathi reported that MediaOne is in receipt of Tom's letter on the City's behalf questioning what documents of the monthly reports contanr trade secret information. He requested that a determination be made and a reasonable procedure be established to address the public's need, and yet protects the companies trade secret information. She said they will provide written clarification on this issue. The rates and channel line up are public information, but subscriber information, such as the numbers in each system, are not public. For the time being she will stamp only the sheets that need to be kept confidential and the remainder of the information will be enclosed in the packets. Kathi also reported that customer service statistics had greatly improved since the last meeting. In July the average call was answered in 66 seconds and in September calls were answered in 11 seconds. She passed out some graphs showing the improvements that had been made during the last two months. Commissioners were reminded of the Broadband Expo that will take place this weekend at the MN State Fairgrounds. Kathi said it should be informative as well as a good place to meet people and ask questions regarding the technology available to subscribers. C., Report of the Cable Attorney *Tom sent a letter to Jeff Harkman on behalf of his clients inquiring its reporting of bulk units and how it affects the PEG fees being collected. Each subscriber, whether in a multiple dwelling unit or a single family home must be assessed a PEG Fee which is passed on to the franchise holders. He asked for clarification regarding the collection of those fees from multiple dwelling unit subscribers. This does not affect Columbia Heights as we have no bulk units, but it was sent on behalf of other cities having MediaOne as their provider. *Enclosed in the packets was an FCC Order regarding the Cable Company's Refund Plan that was adopted September 30, 1999. Kathi reported that one time refunds will be issued in November. D. Report of the Assistant to the City Manager Linda had nothing further to report. Motion by Ruth, seconded by Bob, to adjourn the meeting at 8:23 pm. All ayes. Respep fully submitted, Shelley Hanson ~ ' SUBSCRIBER COMPLAINT' RFi CONSTRUCTION ~ _____._ INSTALLATION MARKETING PROGRAMMING BILLING CUSTOMER SERVICE Cable Administrator: Commission: Address: ~ Linda Magee, Asst to the City Mgr. Col. Hts. Telecommunications Telephone: ~ 590 40'" Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 THIS IS TO NOTIFY YOU OF THE COMPLAINT OF: City Telephone DESCRIPTION OF COMPLAINT: Code Work Telephone PLEASE RESOLVE NO LATER THAN 4:30 PM, ~y~/~)177. ~~ / h Jc'7 RESOLUTION REQUESTID (IF APPLICABLE): ( "L'ty~Le./ ~d~(, INFORMATION GIVEN T0: ~~~~~ ® 128 RESTORATION OTHER DATE: TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMID BY COMPLAINTANT: OTHER COMMENTS: SiEnature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) ', d°~ ~~ (/ / ~f /~ / - 3 SUBSCRIBER COMPLAINT ~T~- ~ ~ 9 THIS IS TO NOTTFY YOU OF THE COMPLAINT OFt (f fry / // ~ ~ f ON OF COMPLAINTc t ~=??,k~~'e+c~ ~0~~ ~ flC3,? u~1 ~~`~?.-7s~.~ `f~-~ 3. ,~:~t~ $.9r~~-c.~. ~~ Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) .. '-"'-.~ G -^'- F -^.'~T'-~T""Y:i"LSr~'R ~.-°~`"'S'.`?; :Y:L^T' C'?S°Jc%'° 7~;.^'" T~~.".^,rm~°p..^~.{ >ti n _ "_ _. ~i~,: 2.~ ~, t •z . rat "S,' ~.• E~` ,- -..~'~. K 7~ //,/ + / - ~.:.a~». .r~s'>m_ . k x ,ars~l?:rX.ul- i4C2d ' lea. U ~ 3wwv~k.o?k .r ..v: ~s~A ~a. ••4:.. ~~i ) v ~`~-~""~) ~y ,d~c~....,. ,_ :a c ~ _ _ __..-.~....~.._.~.. _. CommissionajJV•~I --'- Address: Linda Magee, Asst to the City Mgr. Col. Hts, Telecommunications Telephone: _ 590 40'" Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 TNIS IS TO NOTIFY YOU OF THE COMPLAINT OF; ;~Gr;:-, ~~~~ j ~. ' CC<f/a ~~ qq ~, ~} , ' DESCRIPTION OF COMPLAINT: z'..<:-f'«P g - ( ~'2,~~..iv. D ~ :^J..%,. ~~'.h~%s~/ 4G''^~ _/''7'w ~ ~ 4.'-r~9-sue PLEASE RESOLVE NO LATER TNAH 4:30 PM, `~ ('ij, «t' /~`", RESOLUTION REQUESTID (IF APPLICABLE): Y'' l INFORMATION GIVEN T0: -' .. >r ,, DATE: _- ..TIME: '"" ~.i: "~~ HOW COMPLAINT RESOLVED: ~~ ~J~hi~~.~~ '~/ ~;Qa.e. ~- ~GC~,2.,P-ate --~'"i,~ ~ -t-~~_ ~ (~ s ,r DATE COMPLAINT RESOLVED: ~'`'~/J ~ j DATE RESOLUTION CONFIRMED BY COMPLAINTANT ' «... ; s f ~: ;, ~ , 'OTHER COMMENTS: .' o., 'ha t ~'' Signature of Company Employee ~ ~ White --City Cable Administrator • ' ' , ..> Yell>w -Cable Company ,, : ~ , `. Pinl -Cable Company (to be returned to Cable Administrators Offioe) „ , ~ °ar : . ,, , _ MediaOne Law & Public Policy Department 10 River Park Plaza St. Paul, MN 55107 Telephone: (651)312-5281 Facsimile: (651)312-5288 Kathi Donnelly-Cohen Director -Government Affairs November 4, 1999 Mr. Leon Osbaldo 4654 Tyler Street NE #2 Columbia Heights, MN 55421 Dear Mr. Osbaldo: Media~ne Thu u Broadband. Thu u the way. I was contacted by the representative of the City of Columbia Heights on November 2 and asked to contact you regarding your account. We attempted several times to call you but were disconnected. I am writing this letter to advise you of what I found on your account. At the time of your request to add Basic 2 service to your existing account, the order was not closed out in the system properly. This resulted in a charge for the installation both of the day it actually occurred and on the day it had been expected to be done. !have credited your account for $50 to both credit you for the 2 charges and for your inconvenience. If you have any additional questions or concerns, please feel free to contact us. Sincerely, ~~ x.91-t.-__ Kathi Donnelly-Cohen Cc: City of Columbia Heights SUBSCRIBER COMPLAINT ;~ i 3 RE: CONSTRUCTION MARKETING PROGRAMMING RESTORATION _.- --. _...__-__-_ __ _~.=-A~ , INSTALLATION BILLING CUSTOMER SERVICE"`° OTHER 7 ~.-__-- Cable Administrator: lsrid"` Mai ' " Commission: Address : ____ Linda Magee, Asst to the City Mgr. Col. Hts.'Telecommunications Telephone: ~ 590 40'" Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 THIS IS TO NOTIFY YOU OF THE COMPLAINT OF: G cr V " c~ ~. >>cr' s or'-' s cr n~ ~~ c,t c~~~ -r r (,c./G1.S c(,,.,/~(.c l ~. ' ~ ~" K ~ ` S _ - ~ o " -Pr`S ce. ~ cad /t'C`dR _.. c.Lkx~. ~<~ / r] ~ , PLEASE RESOLVE NO LATER THAN 4:30 PM, ~~. /t / / RESOLUTION REgUESTID (IF APPLICABLE): ~C'/1/ C-~ ~~~ 1~~~`~~` ~ `~'~t'~.~ INFORMATION HOW COMPLAINT RESOLVED: r1 TIME: J ~~ cf~5~~, DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMID BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee DATE: White -City Cable Administrator Yellow -Cable Company Pink -Cable Company (to be returned to Cable Administrator's Office) ` `/.5 ?TION OF COMPLAINT: ___-__ _{. _ ~ r<.S _/'Y1 r~ !^/1 i /l~> `'^~ Ii ~~"h Post-it" Fax Note INSTALLATION BILLING Cablo Administrator: Commission: N 3ER COMPLAINT ~Q PROGRAMMING RESTORATION CUSTOMER SERVICE OTHER Address : ~ Linda Magee, Asst to the City Mgr. _ Col. Hts. Telecommunications Telephone: 590 40'h Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 THIS IS TO NOTIFY %OU OF THE COMPLAINT OF: ...---c'" ,~ ,~ Name Home Telephone DESCRIPTION OF COMPLAINT: PLEASE RESOLVE NO LATER THAN 4:30 PM, RESOLUTION REQUESTID„(IF.~IPPLICABLE): 1~1 `~--- ` ~ ~ worK relepnone /~c~~ INFORMATION GIVEN TO ~ -~ U DATE: TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMED BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) ~a,JAN, 19. 2000 ~ 4:O6PN City of Columbia Heights 612-782-2iN0~ 5618 P• 1 p. 1 ost-N° Fax Note 7671 oar oagee- re Prom CO/Dept. a ~°' Pnene N PTlona N Far e - ~~ Fer e INSTALLATION BILLING SEA COMPLAINT PAOGRAMMING CUSTOHEA SERVICE N N° 131 RESxoRATION oTeER Cable Adteiaiatrator: Cnetmiaaion: _ Addreae: Linde Megee, Asst to the City Mgr, Col. Hts. Telecommunications Telephone: 590 40°' Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 ~~-- THIS I3 TO NOTIFY 20U OP THE CCNPLAINP Oy: ;NFORNATION GIVEN TO ~Y v DATE: TIME: HOM COMPLAINT RESOLVBD: DATE COMPLAINT RESOLVID: O! I y 0O DATE RE30LOTION COM+IRM® BY COMPLAINTANT: OTHER COt448NT5: m PLEASE AESOLYB NO LATER THAN 4:30 PN, RESOLUTION AEQU65THD-(IP~I,P~TCASLE):~~~eo~~~./~~a~ i Nbite -City Cable Adsiniatrator Xelio-: -Cable Company Pink -Cable Company (to be returned to Cable Adm]niatt~a&f~P'a Offioe) SUBSCRIBER COMPLAINT ~ 1 3 2 RE: CONSTRUCTTON INSTALLATION MARKETING PROGRAMMING BILLING CUSTOMER SERVICE RESTORATION OTHER Name Q `"__~mm®®,CY~G LA I^,P ~~ ~~l V P ~..1 ~ / Addr D ~~~IoL ~~ ~ ~~lJ ~--~`~~`~' - City S ate Zip Code _,__a r Home Telephone / / Work Tel~eph~/one DESCRIPTION OF COMPLAINT: ASP ~- G~ ~-~-G 'F'~=( (G~ ~~-~'` C/t'~/ ~r PLEASE RESOLVE NO LATER THAN 4:30 PM, ~ ~~ / i , RESOLUTION RE U STED (IF APPLICABLE): ~ ~S d'/~Ol !~ L~ /'(~ i INFORMATION GIVEN TO~.f ~ j ~ i `~1~ ^ ~P ~/ l ~ ATE ~~ ~ ~ D TIME: ~ • ~ Q~"7'"~ HOW COMPLAINT RESOLVED: DATE COMPLAINT RESOLVED: DATE RESOLUTTON CONFIRMID BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) ~'yt~ctiGQ/~j ~~/ ~ aacd e.c~' ~~,,~ . d"rm./DLO-~`.G~ru~%~~c~.~rl~/.vH., ~ ZX.~i ~'L`~- G~,la~rw~e. . w-~- ~ ~..Z .rte-,caw ~a~" `~.~ ~..~~ f-ne.... ~~~'"'-.~ ~°•-a.a.°GA"' ,Y~-~~vm-u C-~G~.,,~.<u;., A<u~ht~ ~ ~..r~e. ~~po*-r.~r a~-e. .LJO t.~.q' /A,$ 4`' ~A UG n n G W ~ ~` S~2DY/1. 5~o yo ~l,vu,lt.un,L1C ~~°~ ~o~wmbi~o. f1~~yh'ts~ Hh J3~Ft~ ~~~~~ ~0 ~~ ~ ~`~ J ~le.•. ~; ~J \r~~ ~~J, V G~~ Mediaone Law & Public Policy Department 10 River Park Plaza St. Paul, MN 55107 Telephone: (651)312-5281 Facsimile: (651) 312-5288 Kathi DonneliyCohen Director -Government Affairs Mr. and Mrs. Douglas Widstrom 4040 Maureen Drive #101 Columbia Heights, MN 55421 Dear Mr. and Mrs. Widstrom: JAN P'~ edlv~('~~~~"-s~ C1TY QF GnLUN~~i~`~ t6~1'~~~t Media©ne Thu u Broadband. Thie u the way. Linda Magee at the City of Columbia Heights forwarded your letter to me. Several months ago, we were very pleased to introduce the new services made available by the upgrade of the cable system. The upgrade included adding channels that had been requested by subscribers, adding the option of Internet services, now the option of telephone service. In the next few months, we will be rolling out close to 100 new digital channels as well. Mediaone pays for each and every one of the services we offer to you. And when the contracts are renewed and the rates for these services increase, the increases are reflected in your rates as well. Mediaone offers a variety of levels of service for subscribers -Universal service, which is free, Basic 1 and Basic 2, premium and pay-per-view services, Internet Access, telephone service, and soon, many tiers of digital service. You have a choice as to what services you wish to subscribe. However, neither satellite services such as DBS nor cable can offer you services on a channel by channel basis. The cost of providing that service on an exclusive basis per home would not be technically or economically feasible. It would be like asking the Star Tribune to deliver to your home, a paper that included only the Metro News and the Variety sections but no classified and no sports page. To create such a paper, someone would have to assemble that paper just for you and the deliver routing would be a nightmare. It could be done but the price to you for that special version of the paper may be $10. Allowing you to have just the 5 - 10 channels that you prefer would require huge amounts of technical equipment, a requirement for converters in every home, and the quantity discounts we received from programmers would be reduced, thus increasing your rate for less channels. That is why no one in the cable industry offers service on a channel by channel basis. You mentioned the PEG fee breakout on your bill. That was not a way for Mediaone to make it look like a rate decrease. As that money is used to support public, educational and government access programming, we believed it provided a clear picture for subscribers to see what makes up their bill. I have enclosed a copy of the recent rate notice that you received. We broke out the 1999 PEG fee so that you could see apples to apple comparison of the rate. While the PEG fee went up, from $1,95 to $2.00, an increase of $.05, the Basic rate went down $.41. The City has the right to regulate the rate for Basic service. Previously, the FCC (Federal Communications Commission) regulated Basic 2 service. That regulation sunset in March of 1999. However, we continue to use the FCC forms and formulas to calculate the rate even though we are no longer required to do so. The increase is truly based on increased programming costs, inflation and additional costs to the company. I hope I have provided an explanation of what we have done with the rates as well as our limitations on providing the service in the manner you wish. Mediaone is investing over 200 million dollars in the upgrade that was asked for my subscribers for more services, more variety, and greater reliability in service. (f you have any additional questions, please feel free to contact me at651-312-5281. Sincerely, /,t Kathi Donnelly-Cohen ' Director -Government Affairs Cc: Linda Magee -City of Columbia Heights. RE: CONSTRUCTION INSTALLATION SUDSCRIBER COMPLAINT MARKETING PROGRAMMING BILLING CUSTOMER SERVICE THIS IS TO NOTIFY %OU OF THE COMPLAINT OF: ~~~y ~/~lJ) •7~ -577,5' ~Il'C~- ~G Home Tele e ~~~ti~i DESCRIPTION OF COMPLAINT: ~7c~. PLEKSE RESOLVE NO LATER THAN u:30 PM, RESOLUTION REQUESTED (IF APPLICABLE): INFORMATION GIVEN T0: DATE: ON 133 RESTORATION OTHER Zip Code 2 or~k ~T~el~e~p~hone -~~ZvC Cf~~c-(~ ,,,, ytc,e. .:L ~_ ~ ~ {~ ae ~~c~ -- TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMED BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee State ~- i White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Office) Jan 25 00 06:OSp City of Columbia Heights 612-782-2801 p.l ' ~'1,/ ,i 7 ,~//q Q~~ ON / ~/ ~ ~a J 5~~ SUBSCRIBER COMPLAINT N° 1 3 3 CC RE: CONSTRUCTION MARKETING PROGRAMMING RESTOAATION INSTALLATION SICCING CUSTOMER SERVICE OTHER m Cable Administrator: _ _ Commission: Address: Linda Magee, Asst to the City Mgr. Col. Hts. Telecommunications ~ Telephone: _ 590 40s' Ave NE, Col. Hts, MN 55421 Date: 612 782-2800 TRIS IS TO NOTIFY YOU OF THE COMPLAINT OF K s RESOLUTION REQUESTED (IF APPLICABLE): INFOTd~lATION GIVEN T0: HOW COMPLAINT_RESOLVED: DATE COMPLAINT RESOLVED: ,L /~,/p(~ DATE R&SOLUTION CONFIAMED BY COMPLAINTANT: OTHER COMMENTS: DATE: TIME: White -City Cable Administrator Yellow - Cable Company Pink - Cable Company (to be returned to Cable Administrator's Offioe) Donnelly-Cohen, Kathi From: Woosley, Warren Sent: Wednesday, January 26, 2000 2:10 PM To: Welch, Marty Cc: Donnelly-Cohen, Kathi; Pierce, Bruce A Subject: FW: WWPD Larson, Craig Importance: •, High Account Number: 2201-261271-2 Address: 2122 - 45th Ave. NE Bankrupcty(Rosanne WagO CCP's Name: Bruce Pierce/Customer Liaison City, State, Zip: Col. Hts., MN., 55421 Construction (Liz Maher): 0 Credit Reference (Cindy CA Cust/Phone Number: 612-789-5975 Customer Name: Craig Larson Date: 01 /26/2000 EFTS CancelslChanges(Li10 EFTS Xcelslchgs (Lile Mer10 Executive Offices: 0 I.S. Department (specify br0 Marketing (Brian Carlson):0 NSF Checks (Wendy PlaucO Other (specify below): -1 Research (specify below): 0 Sales (specify below): 0 Supervisor Call Back: 0 Support: 0 TechlOps (specify below):0 Please see my notes below dated 01/26/00. Thanks Warren Warren Woosley NE Field Service Installation Supervisor Office 651-312-5577 E-Mail wwoosley@mediaone.com -----Original Message----- From: Pierce, Bruce A Sent: Wednesday, January 26, 2000 11:45 AM To: MN-Northeast Install and Service Subject: WWPD Larson, Craig Importance: High ~~ FW: Ceble N Outage FW: Reception RE' Reception ougu,nie:-r... ougu,wee-r... WECARE COMPLAINT- Customer has had numerous reception problems since August'99, the majority of them being in the lower channels between 2 & 22. Once he goes above 22 the reception starts to improve and continues to improve, the further he goes up the channels. By the time he hits the 30s reception is "crystal clear", according to him. Craig tells me he has 4 -TVs, 3 of them on cable and that on the last T/C to his house the tech gave him a 1000 d6 splitter to replace his old, 750(?)dB splitter. The tech also assured him the interior wiring is what's needed, according to him. He did mention that there have been times when we have come out, levels have been adjusted and the reception has been perfect on all channels, and that it only last for a week or two. He also mentioned that several times our techs have tested signal strength where the cable comes into his house and have found it to be as low as a -2, when it should be +8 or 10 (is that right?). I wonder if we need a new drop. He tells me that it runs from across the street, between utility poles, along the side of his house and around the back where it comes in; he said its a longer drop than we normally do. I did mention that Warren Woosley had been contacted about the situation and that he should expect a call from Warren. I also promised that call within the next 24 hours. A message can be left at the home number during the day or a call to his digital pager would get a return call from him ASAP. The pager number is 612- 650-0919. Please let me know the results of our next inspection/trouble call. Thank you, Bruce Pierce Customer Liaison 651-312-5826 Fax-651-312-5829 BAPierce@mediaone.com 01/26/00 I have contacted Mr. Larson and will be meeting at T/C on 01/29/OOb along with my Service and Install leads to resolve or develope an ongoing plan to resolve. ww Importance: High FW: WWPD Larson, FW: CableN Outage FW: Reception RE: Reception crag Duriwuiae-r... Diffiwuias-r... WECARE COMPLAINT- Customer has had numerous reception problems since August'99, the majority of them being in the lower channels between 2 & 22. Once he goes above 22 the reception starts to improve and continues to improve, the further he goes up the channels. By the time he hits the 30s reception is "crystal clear", according to him. Craig tells me he has 4 - Ns, 3 of them on cable and that on the last T/C to his house the tech gave him a 1000 d6 splitter to replace his old, 750(?)dB splitter. The tech also assured him the interior wiring is what's needed, according to him. He did mention that there have been times when we have come out, levels have been adjusted and the reception has been perfect on all channels, and that it only last for a week or two. He also mentioned that several times our techs have tested signal strength where the cable comes into his house and have found it to be as low as a -2, when it should be +8 or 10 (is that right?). I wonder if we need a new drop. He tells me that it runs from across the street, between utility poles, along the side of his house and around the back where it comes in; he said its a longer drop than we normally do. I did mention that Warren Woosley had been contacted about the situation and that he should expect a call from Warren. I also promised that call within the next 24 hours. A message can be left at the home number during the day or a call to his digital pager would get a return call from him ASAP. The pager number is 612- 650-0919. Please let me know the results of our next inspection/trouble call. Thank you, Bruce Pierce Customer Liaison 651-312-5826 Fax-651-312-5829 BAPierce@mediaone.com 01/26/00 I have contacted Mr. Larson and will be meeting at T/C on 01/29/00 along with my Service and Install leads to resolve or develope an ongoing plan to resolve. ww 01/29/00 t/c complete ongoing follow up see attachments.ww 02/02/00 This is resolved with new drop and amp and balancing of dist. amps. Mr. Larson is inagreement and satisfied that we have resolved the problem and will call me directly if there are any other problems or issues. Warren Donnelly-Cohen, Kathi From: Woosley, Warren Sent: Saturday, February 05, 2000 1:15 PM To: Welch, Marty Cc: Donnelly-Cohen, Kathi Subject: FW: WWCP Larson, Craig Importance: High Account Number: 2201-261271-2 Address: 2122 - 45th Ave. NE Bankrupcty(Rosanne WagO CCP's Name: Bruce PiercelCustomer Liaison City, State, Zip: Col. Hts., MN., 55421 Construction (Liz Maher): 0 Credit Reference (Cindy CA CustlPhone Number: 612-789-5975 Customer Name: Craig Larson Date: 02/05/2000 EFTS Cancels/Changes(Li10 EFTS Xcelslchgs (Cite MerA Executive Offices: 0 I.S. Department (specify bt0 Marketing (Brian Carlson):0 NSF Checks (Wendy Plautl0 Other (specify below): -1 Research (specify below): 0 Sales (specify below): 0 Supervisor Call Back: 0 Support: 0 TechlOps (specify below):0 Marty and Kathi, I apologize. This complaint became a little involved and I neglected to update all except Bruce. This matter has been resolved.Warren Warren Woosley NE Field Service Installation Supervisor Otfice 651-312-5577 E-Mail wwoosley@mediaone.com -----Original Message----- From: Woosley, Warren Sent: Wednesday, February 02, 2000 5;52 PM To: Pierce, Bruce A SubJect: FW: WWCP Larson, Craig Importance: High Bruce, upon my conversation with Mr. Larson today at 5:30pm we are in agreement that this is resolved including chn 7, 16 and 30 problems that occurred on 02/01/00. Please see my notes below dated 02/02/00. Warren Warren Woosley NE Field Service Installation Supervisor Office 651-312-5577 E-Mail wwoosley@mediaone.com -----Original Message----- From: Pierce, Bruce A Sent: Wednesday, January 26, 2000 11;45 AM To: MN-Northeast Install and Service Subject: WWCP Larson, Craig 'f~ l__~, ~~>_ ..J (f>,`?~'"J~~? •~~,d h-,Sys"" SUBSCRIBER COMPLAINT ~ '~ RE: CONSTRUCTION MARKETING PROGRAMMING RESTORATION INSTALLATION (~ BILLING /~ CUSTOMER SERVICE OTHER Cable Administrator: Commission: c V .~ Address City ~:. ~, ~ ~ ~1 w, < <~ ~3'ca , State Zip Code Home Telephone DESCRIPTION OF COMPLAINT '~'~ ~'~ , , ' ' ' ~- ~,/O ~ ~' ~ Work d Telephone '~' ' f ~ ,~ ~ .. r` _ f ~ ~ %~ r'P ~ 1~,.~ -s F `rte' s.'uGr -C/ PLEASE RESOLVE NO LATER THAN 4:30 PM, RESOLUTION REQUESTID (IF APPLICABLE): ~a-(~ / ~ :===~UirJ INFORMATION GIVEN T0: DATE: TIME: HOW COMPLAINT RESOLVID: DATE COMPLAINT RESOLVED: DATE RESOLUTION CONFIRMID BY COMPLAINTANT: OTHER COMMENTS: Signature of Company Employee White -City Cable Administrator Yellow - Cable Company nt nlc _ Cable Company (to be returned to Cable Administrator's Office) Feb. 2, 2000 Kathi Donnelly Cohen McdiaOne 10 River Park Plaza St. Paul, MN 55}07 This is in reply to your letter dated 2-? _2nn0, There are a feiv things y ~.;u don't have the correct information on. When I moved I called MediaOnc to get service at my ne:a house. I was told the installation would be $495. So you go ahead and charge me $8.95. I did not ask for any different services. I told the technician I wanted the same service I had at my old address. IVo problem, he says. I DID have the music choice at the old house even tho your people insist I wasn't hooked up for it as it wasn't available in Columbia Heights yet. My brother has it and he lives in Heights also. I had it for about 5 months at my old house. When I called on the 18th I disputed the charges for the installation, the charge for nex guide, music choice, and the jump from $1)90 to $2795 for the movie channels. I asked to have the nex guide removed, cancel all movie channels, and correct the installation charge to what I was promised. I was getting all this covered at my old house under what your company now is referring to as a 'Grandfather Package'. Also, your letter states "we still show that no payments have been made on this account and you should pay the balance owed on the account as soon as possible to avoid a late tee charge" I have never been late nor have I ever missed a payment. My last payment was in Jan, for which I even overpaid my account. My next payment is not due until Feb. 5, 2000. So where do you come off telling me 'no payments have been made on this accotmt'? Yes, I agree with you that when changes and credits are issued, it can be very confusing on YOUR part only. I talked to so many different people (Vicky, Debby, Kevin, John) trying to straighten out your paperwork. Yon know, if there was another cable rp~ available for us to ~ ~Sefrom, I would most definitely be contacting them for service. For your information, I never cancelled the music choi~c and then asked for it to be turned back on. I was never hooked up right the first time at the new house. A supervisor had to come out after your service man was here as all we had was l channel on the tv. Plus one of the tv's wasn't even hooked up to the right wire. I just hope you can see why I am so disappointed in your company and the service. I too am sending a copy of this letter to Linda Magee at City of Col. Hts. Darlene Buboltz. C__v FEB. B. 2000~10:09kM ~~ i10, 5203 P. 1 Thb b Dmad6wd• 1'hL ry dfe wy. MediaOns 10 Rlver Park Plaza SL Paul, MN 55107 Tel: (651) 312-5261 Fax: (657)312-5296 FACSIMILE TRANSMISSIbN SHEET PLEASE pELIVER THE QFO~L~L~OW~~I,N~G PAGES TO: TO. yC \C" FAX NO.: G loL. ~ 7a ~ .. 3 ~~~ FROM: Kathi Donnelly-Cohen Phane No.: (651) 312.5281 Director_ Government Affairs Fax No.: (851) 312"288 DATE: O~~ 8/OC3 NO. OF PAGES: MESSAGE: Por Problems with receiving this FA7C, please tali Aaoia Schwarta at (651) 228-3058 The information contained in this cover sheet or accompanying document is attorney-client or work product privileged and contains confidential information intended only for the addressee or his76er designee. if you are not the addressee or his/her designee, you are advised that any disclosure, distribution, or copying of this communication or taking action in reliance on its contents is prohibited- ff you receive tbis communication in error, please immediately notify us by telephone, and return the original eo us at the above address vie the U.S. Postal Service. Tbank you. ~ ~G a~ C.~,c-cam ,~ ~ f~-~~-- L~GALDEPA6TMENT ~ ....................... 60VERNM~NT AFFAIRS ~a~FEB, 1. 20004 3:32PM clan of col~mbia Heighea sit vo2-a~~. 5144 P, 3 P. 1 ~-~ m ,~ V v 50BSCAIBBR COMPLAINT tip i J4 AE: CON3TROCTION NARK6TING PAOCRA}MINO RS320RATION INSTALLATION BILLING CBSTOMEfl SEAVICB OTNBfl Cable Administrator: Commieaioa: Addreaa: ~ Lt4da Magee, Asst ro tDe City Mgc. Col. Hts, Telecommunications R~ Selephone: , 390 40" Ave NB, Col. Hta, MN 55421 Dnte: 612 X82.2800 7AI3 IS TO NOTIFY YOU OP THE COMPLAINT OF. RNSOLUTION RSQD$STBD (IF APPLICABLE): DATE COMPLAINT RESOLVBD: Q?' ~~ Q DATE RESOLOTIOH CONFI%lED SY COMPLAINTANT: OTNBA COMHS8T3; `..i-e•~-~ PLBASB R&40LY6 NO LATER THAN 4:30 PM, ~4.a /~ ea$OD(~ INFORMATION QYBN T0; DATE: TIMB: libite ~ City Cable Adminiatrdtor Yolloo: -Cable Company Pink -Cable Company (to ba returned to Cable Adminietrator~d OPP1oe) PEn. 1. 2000 3:31PN N0, 5144 P. 2 MetlleOna Law & Publlo Pagcy oeparfmant 10 Rwor Park Piaza SI. PeW, MN 55107 Telephon9: (851)312.5281 Fac5lmile: (551)3125258 Ktlhl ponnellyCohen Director- Govemmant Affairs February 1, 2000 Ms. Darlene Bubolfz 3709 Polk St. NE Columbia Heights, MN 55421 Dear Ms. Buboltz: Media®ne Tku Y BroMbW.'RY r de,r~y. Hopefully your questions were answered when you called In to Customer Service on 1/3t/0o. have enclosed a copy of your account history to show you were the differences have occurred. You were installed at your new address on 1/5/D0. A couple of things happened. First, there was a rate increase in January. You would have received notification of that at your old address. Second, you ordered diNerent services at the new address -the addition of Music Choice. You called in on the i B'", disputing the installation fee. A credit of $4 was Issued and you requested the deletion of Music Choice, and that was credited back to the data of installation. However, you called back the same day an4 asked that Music Choice be added back on. While you had Music Choice the entire time, the credits remained on the account. As no COD payment was made al the time of installation, the first bill was for service from 1/5/00 to 3/5/00. You added. fo the amount owed by ordering spay-per-view oven) on the 14 of January. It does not appear that any payments were made on the account but that service changes were made that confused the issue. The monthly rate on your old account, without taxes and fees, was $65.61. The monthly rate an your new account, without taxes and tees, is $49.94. However, we still show that no payments have been made on this account. You should pay the balance owed on the account as soon as possible to avoid a late fee charge. We are very sorry for the confusion, When so many changes were made end credits issued, the result was a very confusing bill. I have enclosed a copy of the account ledger so that you can see where ail the charges and credits appear. It you have any additional questions or concerns, please do not hesitate to contact me at 651- 312-52!31. Sinicere~~ly,~ / Kathi DonnellyCohen Director of Government Relations Cc: Linda Magee - Ciry of Calumbfa Heights ~"t~~l 00013;32PM ~~ ~Qa~'''`C~ Ow `"" Q./N,.aQ- ~-k~ •~-d-4Q- `~ tt~s..~~ ~~~+- .u-a-~.[-r ~.,., ~,p da.~s't- rN.na C/nail frgt DARLENE claga /1st D BUBOLT2 C/type a (612)781-6007 type 0 c/Sofo r ( )709-5315 bll adr ial soc d77-Sd-3315 gla rsn /1 Hat 01/05/00 otl ast O1/OS/00 tv eposlt ate d9,0d alanco 92.34 urrnt 92.31 D day D day D day 20 dY 3 ohr to 03/05/00 bll !0 03/05/00 b-mode 1 b-fora 9 oycle A/ S dlgooont reminder A HISTORY SCREEN FOR COl4L6NTS o/Hall ' 'fret DARLBNE class 4 /141 D 9UBOLT2 c/type e (612)781-6807 type 0 o/Sofo r ( )788-5315 bil adz Y ial sec 477-5Q-9315 ele rsn 1 oanpgn N t 01/05/00 otl 3 t O1/OS/00 tv ohs to 03/05/00 bll to 03/05/00 os t b-mode 1 e 49.Bd b-farm 6 anoe 92.34 oyele A/ 5 rnt 92.36 dlsooOet day reminder A day day dy NZSTORY 8CR8EN FO& CODRffiNT8 O/nail ' 'fret DARLENE class d /1st D BUeOLT2 c/type ~e (612)781-6807 type 0 c/info ~s ( )708-5315 bil adr Y Sal 9eo 477-54-3315 sls ran 1 canpgn N t O1/OS/DO otl 3 t 01/05/00 tv ohs to 03/a5/00 ® bll to 03/05/OD osit b-code 1 0 49.84 6-form 5 anae 92.34 oyole A/ 5 rnt 92.34 disooent dey reslbdez A +~~ Laagor 01/18 MC d.od Ol/18 FR11N FEE 0.21 01/10 SL6 TAY 0 20 01/31 SLS TAX 0.52 02/05 BSC 2 23.51 02/05 BASIC 1 7.93 OZ/D5 NY: 6.95 02/05 ADD'L 0.00 02/05 REHOTS 1.41 02/05 88CE IyER 7.98 02/OS pBG FEE 2.00 02/05 F1uNFEE 2.25 02/05 FNAN F66 0.97 02/05 SL8 TAX O.dB o2/os Foc Fee o.od 02/05 SLe TAX Z.93 Msmo Crdts -25.01 Credit Pre -10.99 eel ---> 56.34 Use Arrow Keva to 6ozo11 514 D1/05 N928CST 27. 95 O1/O6 RBMDTE l. dl 01/05 KECe1vER 7. 9B 01/05 PEG FEE 2. 00 O1/OS FRANFEE 3. 04 D1/OS FRAM FE£ 0. 69 O1/OS SL9 TAX 0. 09 O1/OS FCC FeE 0. 03 O1/OS SLS TAY 3 96 01/05 INSTAL 0. 00 01/05 INSTAL 0. 95 O1/OS FRANFEE 0. 46 011nc moucou _90 29 01/07 me 6. 50 01/07 NXT GDE 4. 63 01/07 FRAM FEE 0. 5B 01/07 SLS TAX 0: ,~~ ~ 76 ~~ ~~ 01/14 PPV 7 95 ~ ~'l0Y/1N ADJ-E( 11 -4. 00 se Arrow Kaye to Soroll .avmrv~s-. .. . _ . ~ ... 01/10 AD.7-E( 1) O1/OS 08PG 01/05 NC 01/05 NS2ECST 01/05 FRANFEE O1/OS FA}1N FEE OY/OS SLS TAY 01/05 6L9 TAY 01/10 MC O1/10 FRAN FEE 01/10 SLS TAX 01/31 SLe TAX 02/05 BSC 2 02/Ob BABIC 1 02/05 Mc 02/05 ADD 'L 02/05 REMOTE o2/os RECS1veA ea Anew Kevs to .....; 'pf~.,,~, 1.95 -4.00 -4.95 -6.95 -27 95 -0.70 -1.31 -1.71 -1.02 4, 4 0,21 0.28 0.52 23.57 7,93 6.95 0,00 1.41 ,.9e c t bia HeiChcs st2-Fez-z~NO, 5203 P. 2 P, t Patr~B. 8, 2000310:09AN City of o um ~' T ~(~+ ~O6- 3(0!3 SOHSCRTHER COMPLAINT NQ ~ 135 . F-~X ~O6 -afso~ RE: CONSTAOCTION MARKETING PAOCAANHING RESTORATION INSTALLATION RILLIN C03TOMEA SER9ICE~ OTNEA Cable ldminiatrator: Cotomioaion: - Address: ~LiodaMagee,AssttotbeCtityMrr. Telep4one: Col. H0. Telecormnuejc~tions Date: -` 540 40~ Ave NE, Cal, Hta, MN 55421 611.389-26p0 ']O(,-dG0 THIS I3 TO NOTIfY Z00 OF THE COlIPLA'INT 61q: `-' • PLEA96 R&90LVE NO LATHR THIN A:30 PN, ON R600$ST~ (IP_~CABLA): INPOI3SATION OIVEN T0: DATB; TIME: HOM L1INT AE30LYP.D t .~"J ~7`~+~-a-4-' ~~sL ~ ~~.CL~L I~l-~~G/ l ~~ DATE COMPLAINT R630LYR0: off/ ~"/(/U • DATE RB30LlTlION CONPI:AMBD BT C7TOMPLAIHTANT! OTNBR C0t9iENTS: Yaita -City Cable Adtolnietrator Yollow -Cable Company Pink - Cablo Coapaay (to ba returned to Cabie Administrator's Offioe) ., ~ ,~~~,p.l Med(a0ne Law & Public Policy Department 10 River Park Plaza St. Paul, MN 55107 Telephone: (651)312-5281 Facsimile: (651)312-5288 Kathi Donnelly-Cohen Director- Government Affairs October 26, 1999 Linda fvlagee City of Columbia Heights 590 40'h Street NE Coulmbia Heights, MN 55421 Dear Linda: it Thie is -roadband. This is the way. Recently, the FCC ruled on an old CPST rate complaint. MediaOne then submitted to the FCC, I refund plan, which has now been approved. The period for which the FCC determined subscribers were incorrectly charged was February, 1994 -July, 1994. The overcharge amount was $.21 per month. With interest, current Preferred (CPST) tier subscribers will receive a credit of $1.26. This credit will appear beginning with those subscribers who receive a bill around November 1s' and will continue until all cycles have been credited. The refund plan takes into consideration the problems encountered with attempting to credit subscribers who may have disconnected and moved on, current subscribers who were not customers in 1994, and credits all current customers of Preferred service. Customer Care Professionals (CCP's) are being trained to handle any potential calls that may be received on this issue. If you have any questions, please do not hesitate to contact me. Sincerely, r/~ Kathi onnelly-Cohen wib! ~ ~ J.~(1 v~{~.ty S ~ ` C~ ~n~»~ L t t) \t I1 tj.~ r~, rd Cc: David Seykora Thomas Creighton 0 MedtaOne Law & Public Policy Department 10 River Park Plaza St. Paul, MN 55107 Telephone: (651)312.5281 Facsimile: (651) 312-5288 Kathi Donnelly-Cohen Director -Government Affairs ®1 Thia is B~oadbanJ. Thin is the way. October 26, 1999 Ms. Linda Magee City of Columbia Heights 590 40th St. NE Columbia Heights, MN 55421 Dear Linda: This letter is to notify you of some changes that will be occurring on December 1, 1999. At the time we introduced the new channel line up in Columbia Heights, we moved Showtime 2 and two new pay-per-view services beyond the 550 MHz range. Our plans to introduce digital services have accelerated and we need to reclaim those channefs. Subscribers who had Showtime also received Showtime 2 at no additional charge. Effective December 1, 1999, Showtime 2 will no longer be offered. All Showtime subscribers will receive notification of this by November 1. Two minor line up changes will also occur - KPXM, currently on channel 7 will move to channel 3. TV Guide, currently carried on channel 3 will move to channel 7. As a result of direct pick up problems by subscribers in the North Suburban area, we simulcast channel 4 and 11 on channel 70 and 77. As we are returning to channel mapping in the North Suburbs on December 1, we will no longer offer the simulcast on those two channels. New channel line-up cards will be sent to subscribers along with the 30-day advance notification. If you have any questions, please do not hesitate to contact me. Sincerely, C~ ~%~~ 'k Kathi onnelly-Cohen Cc: David Seykora Thomas Creighton o MediaOne Law & Public Policy Department l0 River Pnrk Plaza S[. Paul, MN 55107 Telephone: (612)312-5280 Racsbnlle: (612}312-5288 David G Scykora Vice Pt•esiden[ -Law & Public Policy efa ne Phis is Broadband. Thu u the way. November 4, 1999 Linda Magee Assistant to City Manager City of Columbia Heights 590 40"' Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee: As MediaOne and AT&T work to build awareness of the benefits of our planned merger, I want to keep you and other local cable administrators informed of our efforts. Earlier this fall, for example, I forwarded you a copy of a letter regarding the MediaGne and AT&T merger that was sent to elected officials and community leaders. Enclosed is a copy of a brief newsletter that is being sent to the same audience. This Merger Update is intended to keep readers informed about the merger, as well as other changes in the telecommunications industry. If this brief newsletter would be of any interest to the cable commissioners you work with, I encourage you to share it with them. As we prepare and distribute future newsletters, I'll make sure you receive them as well If you have any questions, please contact me at (651) 312-5280. Sincerely, ~`~C. llavid G. Seykora DGS/aps Enclosure ~~^ This is Broadband. This is Qie way. MESSAGE FROM JEFF HARKMAN Vice President and General Manager, MediaOne I'm excited abarrt the upcoming merger ofAT&T and >VlediaOne because ofwhat it wit! mean for our customers. The conahination of these two conapantes hill improve our abili/v to deliver n full range of broadband services to 89 communities around the 7ivin Cities. This Merger Update and others that Witt follow are intended to keep you informed as our progress. T he Merger Updates wilt also irac[ude information about developments in the teteconunu- nicationsindustry, as well as other relevart news. OCTOBER 1999 .~~ti~n~1,,~ irC{j~ic 'i ~+. a,r Ulll THE MERGER STANDS Local cable commissions and city councils around the Twin Cities need to approve the change of control of MediaOne's cable fran- chises to AT&T. This process is underway: Officials representing the 89 communities MediaOne serves are reviewing information about the transfer. Some communities have already approved the transfer; other commis- sion approvals are expected soon. BENEFITS f EATURE Simplicity and Community Commitment AT&T and MediaOne want to make things as simple as possible for customers. Thanks to the merger, one com- pany will be able to offer a wide variety of services: ca- ble TV services, high-speed Internet access, local resi- dential telephone service and long-distance telephone service. Each of these products will be delivered through the same coaxial cable or broadband "pipeline," heading straight into your home. Imagine the simplicity of having the same company de- liver all these services. If you want, you'll be able to purchase all these services from the same company and pay just one monthly bill. Or you can pick and choose the services you want. With the combined power of MediaOne and AT&T, your life will be simpler. In addition to improving the products and services MediaOne and AT&T can currently deliver, the merger will also benefit our local economy. The combined company will retain local head- quarters in St. Paul and Minneapolis and the number of employees may need to grow as we deliver on these exciting plans. Also, you will continue to see a strong pres- ence in the communities we serve. V4e will continue to use technology to help teach our children, train our teachers and keep our schools safe. We will continue to sponsor im- portant events. And we will continue to sup- port employee volunteerism so we can make a difference in each community where we live and work. With the combined power of MediaOne and AT&T, our community will be stronger. MERGER INFORMATION CENTERS: AT&T 901 MARQUETTE AVENUE SOUTH, SUITE 900 MINNEAPOLIS, MN 55402 MEDIAONE 10 RIVER PARK PLAZA SAINT PAUL, MN 55107 Merger Benefits Feataere ei n rt Jobs ill Remain in i Unlike solve other recent mergers involving Twin Cities companies, AT&T's merger with MediaOne will preserve local jobs. Together, AT&T and MediaOne employ about 2,800 Twin Cities tesidents in good-paying, high-quality jobs. In fact, because of all the new services that are planned, the local workforce will likely grow. When the merger is complete, AT&T will keep MediaOne's regional headquarters in downtown St. Paul. At a time when some downtown employers are restructuring and reducing the number of downtown workers, MediaOne will maintain its long-term commitment to the city. "The pending merger will break the traditional mold of most corporate mergers because this is one that will actually benefit customers, our employees, local communities and our shareholders," wrote Jeff Harkman, MediaOne vice president and general manager, in a column published recently in the Woodbury Bulletin. QUOTA OF 1VOTE ~n/nnN ill<"tiltluYl [`-.~ti,r~ltif ~i'li~~i~i~~iT~ ~~i~l~~i~`~~i~l~i` MediaOne Group shareholders met in late October and voted overwhelmingly to ap- prove the proposed merger. The merger is expected to be completed in the first quarter of 2000, once the franchise transfers are ap- proved by the local communities and the state and federal regulatory approvals are complete. Here in the Twin Cities, 88 of 89 communities have approved the transfer of MediaOne's cable franchises. MediaOne and A"f&T hope to receive all the necessary approvals from Twin Cities-area communities by early December. "Once we complete the merger, AT&T and MediaOne will be able to put more resources into our broadband video, voice and data services," said Teresa Lynch, assistant vice president at AT&T, Minneapolis. MediaOne has made a great statt in the Twin Cities. AT&T will help ramp up the broadband roll- out." "How will most of us access the Internet in ten years? Via wireless technology? Satellites? C.'able wire? DSL phone lines? Like most smart people h:mzbled by tlie rate of technological change, Federal Comnuo- nications Commission Chairman William Kennard does not know the answer to that question. As a resarlt, the commission is wary of treating the cable industry, however promising its prospects, as the sole prrovider ofhigh-speed, broadband Internet access and thus deserving of a whole new regulatory re- gime. Mr. Kennard knows how stifling that can be on a nascerzl technology. Better. for the federal govern- ment to allow conzpeling channels to the Internet to develop unimpaired, cmd intervene only when abso- lutely necessary to enszn•e competition. -Pittsburgh Post-Gazette editorial, Nov. 8, 1999 MERGER INFORMATION CENTERS: AT&T 901 MARQUETTE AVENUE SOUTH, SUITE 900 MINNEAPOLIS, MN 55402 MEDIAONE 10 RIVER PARK PLAZA SAINT PAUL, MN 55107 "This is F3roadb:uid. This is the wny. 1 ,1 j i r ~ r 1 lnrlr,i~~U I?!"! ~I~%l i., ,ilf to New Local Phone Service Starts For the first time ever, residents in some Twin Cities com- munities will have more than one option for their local phone service. MediaOne is using its broadband network to provide consumers with this exciting new choice in lo- cal phone service -Digital Telephone Services (DTS). By the end of December, MediaOne Digital Telephone Services will be available to about 30,000 residents in 12 north-central suburbs: Arden Hills, Columbia Heights, Falcon Heights, Hilltop, Lauderdale, Little Canada, Mounds View, New Brighton, North Oaks, Roseville, St. Anthony and Shoreview. Consumers will pay $22.95 a month to have unlimited lo- cal calling and several popular calling features. Me- diaOne 's price is 23 percent lower than the competition. When the merger is complete, AT&T will help MediaOne introduce the service to the remainder of its service area, which stretches from Ramsey in the northwest to Hastings in the southeast. More than 80 of those communities should have access to Digital Telephone Services by 2001. Customers who switch MediaOne's local telephone ser- vice will be able to keep their existing telephone numbers and long-distance carriers. They'll also have the option of switching back to their previous provider within 30 days at no charge. AT&T knows consumers benefit from having op- tions, whether it comes to long-distance service or brands of peanut butter. That's why AT&T made a public commitment this month to offer consumers a choice of Internet Service Providers (ISPs) carried over AT&T systems. Where the St On December 6, the Minnesota Public Utilities Commission (PUC) unanimously approved the merger of AT&T and Me- diaOne. While cable companies are regu- lated by local governments and not the state, the PUC's sign-offwas needed be- cause the Commission had given both companies approval to offer local tele- phone service. "The PUC approval is an important step in our ability to team up with AT&T and pro- vide Twin Cities residents their first real choice in local telephone service," said Jeff Harkman, MediaOne Vice President and General Manager. Among the 89 communities MediaOne serves in Minnesota and western Wiscon- sin, 88 have approved the transfer of Me- diaOne's cable franchises. Nationally, over 90 percent of the 500-some local communities in 15 states that need to ap- prove license transfers have done so. The two companies expect the merger to be completed in the first half of 2000. New ISP options will become available next year over AT&T's new local service offer through its fixed wireless technology. In addition, AT&T real= firmed it will negotiate private commercial arrange- mentswith multiple ISPs for access to AT&T's broadband cable systems by 2002, when technical issues are resolved and a current exclusive contract with Excite@Home expires. Continued on reverse MERGER INFORMATION CENTERS: AT&T 901 MARQUETTE AVENUE SOUTH, SUITE 900 MINNEAPOLIS, MN 55402 MEDIAONE 10 RIVER PARK PLAZA • SAINT PAUL, MN 55107 nl / ni MediaOne Law & Public Policy Department 10 River Park Plaza SL Paul, MN 55107 Telephone: (651) 312-5280 Facsimile: (651) 312-5288 David G. Seykora Vice President -Law & Public Policy December 9, 1999 Linda Magee Columbia Heights Cable Commission City of Columbia Heights 590 40'h Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee; 11 This is broadband. Thu is the way. I would like to bring to your attention a correction to my letter to you dated November 18, 1999 relating to the new prices that will be implemented in January. I inadvertently misstated the current price in the Change of Service With No Visit. It was listed as $22.44, and it should have been listed as $11.22. Please note that there is no corrections to the new prices in my November 18, 1999 letter, and the subscriber notice lists the correct price. I apologize far any confusion this may have caused. Please feel free to contact if you have any questions. Sincerely, r~,~~.~ David G. Seykora DGSiaps cc: Kathi Donnelly-Cohen Tom Creighton MediaGne Law & Public Policy Department 10 River Park Plaza St. Paul, MN 55107 Telephone: (651) 312-5280 Facsimile: (651) 312-5288 David G. Seykora Vlce President -Law & Public Policy November 18, 1999 Linda Magee Columbia Heights Cable Commission City of Columbia Heights 590 40'" Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee: ,~ , a f t t% I~ ....'r,~ jwi i ~,-:,,i ji5-I{t{1~,I e 'a ne Thie ix broadband. Tbis u the wey. In September, we provided you with the FCC Form 1240 and Form 1205 as required for an anticipated price adjustment in January, 2000. These forms calculate the maximum permitted rates for MediaOne's Basic 1 tier of service and for equipment and installation services. At that time, we had not yet determined the actual prices that would be implemented in January. The following are the prices that we will implement in January. These prices will be effective with the customer's billing cycle in January. Customers will be notified via a bill insert in their December bills. The billing statement will also include a message advising them to refer to the bill insert for information on new prices. SERVICE CURRENT NEW PRICE PRICE Basic 1 $8.34 $7.93 PEG Fee 1.95 2.00 Preferred 21.23 23.57 Receiver 2.15 2.66 Remote .27 .47 CableCare .50 .60 Change of Service No Visit 22.44 1.99 With Visit 22.44 31.95 Installation - 1s' Outlet Unwired Home 22.44 31.95 Prewired Hame 22.44 29.95 Additional Outlet: At Initial Installation 11.22 7.95 Post Installation 22.44 28.95 Service Call 22.44 31.95 Hourly Service Chargo 22.44 31.95 You will note that we have listed the PEG fee separate from the Basic rate this year. We are doing this in conformance with FCC rulos. Separately stating the PEG fee does not affect the price customers pay for cable services; currently, Basic 1 is listed at $ 10.29 inclusive of the PEG fee, and after the breakout it would be listed as $8.34 for Basic 1 and $1.95 for the PEG fee, for a total of $10.29 (prior to the January adjustments). Effective February 1, 2000, we will also be adjusting the prices for Spice Daytime PPV and HOT Network PPV. Spice PPV will go from $5.95/day to $6.95/day. Hot Network PPV will go from $7.95/night to $9.95/night. If you have any questions, please feel free to contact me or Kathi Donnelly-Cohen. Kathi's number is 651-312-5281. Sincerely, C~ . ~~Ib°"'- David G. Seykora KDC/aPs cc: Kathi Donnelly-Cohen Tom Creighton DEC, 20, 1999 10:03AN For Immediate Release Media ne® This is Broadband, This is the way. MediaOne® Brings t,ocai Telephone Competition to the Twin Cities Digital Telephone Services undercuts local competition by 23 percent December 20, 1999 - St. Paul, MN - MediaOne today is providing residents of 12 Twin Cities suburbs with their first real choice in local telephone service, the company said. MediaOne Digital Telephone Services include 15 popular calling features, such as Caller ID, Call Waiting and Last Call Return, and unlimited local calling for a monthly price of 322.95, 23 percent lower than the competition. Digital Telephone Services are now available to about 30,000 residents in the north central suburbs including the cities of Shoreview, Mounds View, New Brighton, Columbia Heights and Arden Hills. More communities will be included as MediaOne upgrades its network in the Twin Cities, and all residents in the MediaOne service area in Minnesota should have access to Digital Telephone Service by 2001 . "MediaOne is excited to offer residents in the Twin Cities their first real choice in local telephone service," said Jeff Harkman, vice president and general manager. "Digital Telephone Services are the latest example of the power and flexibility of our Broadband technology and its capabilities to deliver better, faster and clearer ways to communicate." MediaOne Digital Telephone Services are provided over the company's hybrid fiber-opticlcoaxial cable network, which also brings MediaOne customers cable television and Road Runner high-speed Internet services. The company is investing 5200 million in the Twin Cities to upgrade its 7,300-mile network to provide digital Broadband service, which provides more channels, better reliability, enhanced picture clarity and CD-quality sound. N0. 4935 P, 2 --more-- DEC, 20. 1999 10:03AM N0, 4735 P, 3 Pricing for MediaOne's one-line package is S22.95, which includes one phone line loaded with Call Waiting, Caller Ib, Three-Way Calling, end 12 additional features. In addition, customers who switch to MediaOne for local telephone service can keep their existing telephone numbers and long-distance carriers. However, MediaOne will also offer Digital Telephone Services customers an opportunity to subscribe to AT&T's 7-cents-a-minute long distance plan. In addition, the company offers a 30-day period during which customers may switch back to their previous local carrier at no charge. Customers who sign up for MediaOne Digital Telephone Services will receive free installation, a free month of local telephone service and two months of voice mail at no charge. Digital Telephone Services are compatible with the existing telephones and wiring in any household. All residents of the upgraded areas can sign up for MedlaOne Digital Telephone Services, even if they are not getting cable service. "MediaOne is proud to fulfill the vision of the Telecommunications Act of 1996 by providing Twin Cities' residents their first choice in local telephone service," said Harkman. "The introduction of Digital Telephone Services also enables MediaOne to achieve our mission of being the total entertainment, information and communications provider to our customers," he added. MediaOne serves 330,000 cable TV subscribers in the Twin Cities and its network passes 600,000 homes, The company also has launched local residential telephone service in Atlanta; Boston; Detroit; Los Angeles; Jacksonville and Pompano, Fla.; Richmond, Va.; and parts of New Hampshire. MediaOne has more than 50,000 Digital Telephone Services customers nationwide. MediaOne Group (NYSE: UMG) is one of the world's largest broadband communications companies, bringing the power of broadband and the Internet to more than seven million customers in the United States, Europe and Asia. The company also has interests in some of the fastest-growing wireless communications businesses outside the U,S„ serving more than three million customers, For 1998, the businesses that comprise MediaOne Group produced S7,1 billion in proportionate revenue. On May 6, 1999, the company entered Into an agreement to merge with AT&T, N## For more information, please contact: Brian Dietz Director of Communications (651) 312-5290 office (612) 394-3860 pager DEC, 20. 1999 10:04AM P10, 4135 P, 4 MediaOne Digjtal Telephone Services Pricing end Features MediaOne's 15 standard features include Caller ID, Call Waiting, Call Forwarding, Last Cal! Return ("69), Continuous Radial (•66), Distinctive Ring, Speed Calling and Three-Way Calling, among others, With MediaOne Digital Telephone Services, customers will be able to choose from among three service packages, voice mail and calling plans: • RightPak One line with 15 popular features included • RightPak Plus One line with 15 popular features included plus one basic line • RightPak tt Two lines with the 16 popular features included on both lines ADDITIONAL FEATURES • Voice Meil • Voice Mail w! Personal Extensions • Voica Mail w! Pag®r Notification • Voice Meil w/ Extensions & Pager Notification • 30 day switch back guarantee S22.95 per month 9 32.95 per month $39.95 per month 54.95 per month 96.95 per month S7,95 per month 98.95 per month MediaOne's Digital Telephone Service is will be available in the following communities by the end of December: Arden Hills, Columbia Heights, Falcon Heights, Hilltop, Lauderdale, Little Canada, Mounds View, New Brighton, North Oaks, Roseville, St. Anthony, Shoreview DEC. 20, 1999 10:04AN N0, 4735 ?, 5 MEDIAONE DIGITAL TELEPHONE SERVICES OFFERS 15 CALLING FEATURES THAT HELP VOU KEEP IN TOUCH AND KEEP LIFE RUNNING SMOOTHLY Never Miss a Call With: Ca!! Forwarding allows you to forward all of your calls to a selected telephone number. Cal/ Waiting allows you to take a second call without ending a conversation in progress. Cad Weieing Ce/ler /D allows you to receive Caller ID information on calls that are presented via Call Waiting. Preferred Call Forwarding allows you to forward only selected telephone calls to another telephone number. Protect Your Privacy With: Ce/%r /D with Name/Number Delivery shows the name and telephone number of the person calling you. Cal/er /D "Per Cal/" B1ockJng temporarily blocks delivery of your telephone number to Caller ID boxes or call return services. Anonymous Ce/! Rejection prevents callers who have blocked their name and telephone number from reaching you. Distinctive Ring allows you to have separate phone numbers on one telephone line. Each number is identified by its own unique ring, so you'll know who a call is for before you answer. Priority Ring allows you to recognize a particular calling telephone number by a special ring. Selective Cal/ Blocking allows you to block selected calling telephone numbers. Custom Code Restriction blocks your telephone from being used to make certain types of calls. Save lime With: Last Ca// Return (•69) automatically redials the last incoming telephone number. Continuous Rediol ("66) will continue to dial any busy telephone number for you, Speed Calling allows you to assign a one er two digit code to frequently called numbers. Three-Way Ca//ing allows you to talk to two other callers at the same time. Cneck~0ate: 13.Jan.2000 Check No. 0041820 MEDIAONE 75;;0 Belfori Parkway ~C Jacksonville, FL 32256-6925 ~ Invoice Number Invoice Dale Voucher ID Gross Amount Discount Available Paid Amount AFP011300 13.1an.2000 00108741 27,447.16 0.00 27,447.16 Vendor Number Name Totat Discounts 0000008328 CITY OF COLUMBIA HEIGHTS $0.00 Check Number Date Pa merit Handlin Total Amount Discounts Taken Total Paid Amount 0041820 13.Ian.2000 Ol $27,447.16 $0.00 $27,447.76 Media®ne~ MEn1noNE 7800 Belfori Parkway Jacksonville, FL 32256-6925 NORWEST BANK OHIO, N. A. Van Wert, OH 45891 56-382/412 ooahazo Date 13.]an.2000 Pay Amounl $27,447.16*** Pay To The Order Of ****TWENTY-SEVEN THOUSAND FOUR HUNDRED FORTY-SEVEN AND 16 / 100 US DOLLAR**** CTTY OF COLUMBIA HEIGHTS 59040TH AVE NE COLUMBIF: HEIGHTS, MN 55421-3878 ~~ ~~ ++'004 18 20++° 1:04 1 20 38 241: 96000 1 266 2u• Franchise Pee Payment Worksheet MediaOne 10 River Park Plaza St.Paul, MN 55107. 651-312-5000-Contact Kathi Donnelly-Cohen 4Tli QUARTER REVENUE SOURCE CASK RECEIPTS INSTALLATION $ 4,752.19 BASIC/PREFERRED $ 406,090.15 CABLE GUIDE $ 3,346.54 CABLECARE $ 6,332.61 CINEMAX $ 7,605.45 CONVERTER $ 20,733.00 ENCORE $ 1,785.82 HBO $ 20,128.17 HSD $ 7,671.13 IPG $ 5,349.70 LATE FEE $ 3,986.58 MOVIE CHNL $ 4,717.13 P P VIEW $ 12,797.99 REMOTE $ 2,108.67 SEGA $ 0.03 SHOWTIME $ 12,243.89 STARZ $ 2,001.40 OTHER $ 90.87 ADVERTISING** $ 55,123.69 SHOPPING** $ 4,891.27 TOTAL $ 581,756.27 OVERPAYMENT W 3RD QUAI2"PER TO BE APPLIED TO THIS QUARTER'S PAYMENT AMOUNT DUE ** ALLOCATED 4TH QUARTER 5%FRANCHISE FEI $ 237.61 $ 20,304.51 $ 167.33 $ 316.63 $ 380.27 $ 1,036.6] $ 8L29 $ 1,006.41 $ 383.56 $ z67.4s $ 19933 $ 235.Rti $ 639 90 $ 105 43 $ 0.00 $ 612.19 $ 100.07 $ 4.s4 $ 2,756.18 $ 244.56 $ 29,o8zs1 $ (1,640.65) $ z7,447 i 6 COLUMBIA 1~IGIGHTS 4TH QUARTER 1999 1'l'D ~'%.. PRA NCHISE FEE 1,037.34 1 78,(>30.64 ti 346.41 5 1,301.00 1,393.75 4,400.92 S 113.71 S 3,923.80 S 1,120.90 ti 464.29 997.54 97z.6s ti 2,408.17 ti 429.17 S 0.69 S 3,016.33 1 z4.74 4.54 ti 6,939.29 S 734.08 S 108,360.00 MediaOne IO River Park Plaza Adrninistratian 651372.5000 SL Paid, MN 55107 0 e January 10, 1999 Linda Magee, Assistant to the City Manager Cihunbia Heights Cable Commission City of Columbia Heights 590 40th Avenue NE Columbia Heights, MN 55421 Re: Proof of Performance Testing Dear Linda: Media ne Tbis is Ihoadband. This in the way. This letter is written Co inform you that we will be conducting our semi-annual proof of performance testing in February. Please note: the testing process will cause very short (less than 30 seconds) interruptions in service on a few individual channels. This will result in sporadic loss of picture for our subscribers located in the test zones. History has shown that due to the way the tests are designed and conducted most subscribers are unaware of any interruptions. This testing is required Co accurately measure the performance of the system. If you have any questions or concerns about the testing process please contact me at 651- 312-5601. Ve~ry~tr~ul ours, G ~%!/~ ~ ~ Ivlar•K Bisenius Director of Engineering MB/maw 02/11/2000 FRI 00:17 FAX C. n. SC}TOOL DI3T. 13 @:1002 tj ~- C~guaal.baa ~~.~~.ts ~'~xblic Sc]h®®ls Independent School District #13, 1400 49th Avenue N.E., Cohtmbia Fleights, Minnesota 55421 'lklephone: (612) 586-4605, FAX: (61'2) 586-4508 David L. Behlow, Ph.D. Superintendent December 28, 1999 Walt Fehst City Manager City of Columbia Heights 590 40`" Avenue NE Columbia lleigkrts, MN 55421 Dear Walt: The Columbia Heights School DisGict is in the process of upgrading equipment in video production and adding the newest digital technologies. This change to digital would be a strong complement to our new computer labs, classroom computers, and would enable our students to create and produce programs that could be viewed on cable T.V. Columbia Heights Public Schools would like to request funding for the following equipment 4ha4 would be used at Cohunbia Heights High School in existing communication classes: Media 100 V60 Finish d~gttal editing system Sony computer monitor Sony 14" television monitor LVD array (hard drives and connections) Sony VHS VCR Cable package Installation/integration Cannon GL 1 camcorders Tripods with dallies Training (16 hears) Subtotal If you have questions regarding this request, please call. Sinccr,$lry, $11,300.00 6119.00 1,099.00 4,090.00 445.00 190.00 450.00 5,200.00 660.00 1,600.00 $25,693.00 David L. Behlow Superintendent DLB/kb M Equal Opportunity Employer Report Revisions For the past several years, I have been creating the technical report based on information from what is called the MAR report. This report is based on financial data. Last week I discovered that the service call information was incorrect as it counted a service called based on all "fix codes" not just the primary problem. This means that if a subscriber has a service call and the tech lists - replace jumper, adjust TV set, and reconnect VCR -that it counted that as 3 service calls, not one. There is a technical report done that is more accurate that I will use as a basis for the report. As the listing of service reasons is different from the previous report, I have revised the report going back to March of 1999. During some Commission meetings, the question was asked about what each of these categories actually means. Attached to this month's report, I have included the technical department's fix code list and the reference to which broad category these fix codes belong. It is my understanding that the administrator's are working to develop a format in which they wish report data to be filed monthly. I will continue to provide data in this form until such time as we jointly agree on a new report. C~~IT Standardized Tables for CableData 42. T/C Fix Codes -Option 34-/D204 Fixes that apply to problems reported or identified by either the Customer or CCP. The Fix Codes identified in this table relate to only the Video and Telephony business segments. Work performed by technicians to resolve problems may extend from the point of the node into the home. Since T/C Problem Codes are more generalized, the TIC Fix Codes include specific devices and plant components that may be repaired to resolve problems. The CONTROLLABLE category specifies tasks performed to either educate the customer or resolve the problem reported that could have been resolved without a truck roll. The ADDITIONAL CODES category is meant to be used by technicians to relay additional information about the Trouble Call for both Check-In personnel and historic purposes. Codes in this category MUST be used in conjunction with other T/C Fix Codes and should never be a Primary Fix Code in the completion process. CCPs should use Fix Codes in the NO TRUCK category to track Truck Rolls saved by Trouble- shooting efforts they perform. ~ C3Q~ s ~;Sna~M1~- ,. ~~r.,, SCRIPTI} ... ~, ~€;"~~°'Q~F < +. ~R, ~,~~~' ~. . 01 OK OUTSD OKAY OUTSIDE TECH COULD NOT FIND RECEPTION A PROBLEM OUTSIDE, PROBLEM NO ACCESS TO CHECK INSIDE 02 D/C PWR D/C POWER PROBLEM D/C POWER PROBLEM RECEPTION RESOLVED PROBLEM 03 DISTRFIT DISTRIB FITTINGS FITTINGS OR RECEPTION CONNECTORS PROBLEM REPLACED ON DISTRIBUTION 04 A/C PWR A/C POWER PROBLEM A/C POWER PROBLEM RECEPTION RESOLVED PROBLEM 05 TRNK LVL TRUNK LEVEL TRUNK LEVELS RECEPTION ADJUSTED ADJUSTED PROBLEM O6 SPLC TAP SPLICED IN TAP SPLICED IN TAP TO RECEPTION RESOLVE PROBLEM PROBLEM 07 POWER PK POWER PACK REPL POWER PACK RECEPTION REPLACED PROBLEM OS UNAUTHO UNAUTHRORIZED UNAUTHORIZED/ILLEGAL ADDITIONAL CODES CNNCT CONNECTION Revised: August, 1998 page 99 C~•IT Standardized Tables for CableData D ~ ~ ~~~~` ~~~ , € t.Q ~~'~~"ES ~ 1P~~CI ~~' ~ OFD ~ ~ ~ q~541t1~~1 ;~~~~ ~ ~ . ~ . , ~ 09 PPV NRB PPV NONRESPOND PAY PER VIEW PROBLEM RECEPTION BOX CAUSED BY NON- PROBLEM REPSONDING BOX 10 REP CABL REP INSIDE CABLE TECH REPLACED CABLE RECEPTION INSIDE HOME TO PROBLEM RESOLVE RECEPTION PROBLEM 11 AMP REP LAUNCH AMP LAUNCH AMP REPAIRED RECEPTION REP/REPL OR REPLACED TO PROBLEM RESOLVE PROBLEM 12 DROP SPLITTER DROP SPLITTER SPLITTER REPLACED TO RECEPTION REPLACED RESOLVE PROBLEM PROBLEM 13 XFRMR TRANSFORMER TRANSFORMER RECEPTION REPLACED REPLACED TO RESOLVE PROBLEM PROBLEM 14 FITTINGS FITTINGS/ FITTINGS/CONNECTIONS RECEPTION CONNECTORS TIGHTENED/REPLACED PROBLEM 15 DIST LVL DISTRIB LEVELS ADJ DISTRIBUTION LEVELS RECEPTION ADJUSTED PROBLEM 16 LINE EXT LINE EXTENDER LINE EXTENDER REPAIR RECEPTION PROBLEM 17 PWRSPPLY POWER SUPPLY POWER SUPPLY RECEPTION REPAIR/REPLACED PROBLEM 18 BRIDGER BRIDGER BRIDGER AMP REPAIRED RECEPTION OR REPLACED PROBLEM 19 FUSE/BKR FUSE/BREAKER FUSE OR BREAKER RECEPTION REPAIRED OR PROBLEM REPLACED 20 NOT HOME Z NOT HOME CUSTOMER IS NOT AT ' HOME 21 ADDL DEV ADDITIONAL DEVICE A/B SWITCH, PARENTAL EQUIPMENT LOCK, CLOSED CAPTION, SAP OR OTHER ANCILLARY DEVICE IN HOME (SOURCE MAY BE INDICATED BY PROBLEM CODE) REPAIRED/REPLACED TO RESOLVE PROBLEM. 22 CONVRTR REPLACED TECH REPLACED EQUIPMENT CONVERTER CONVERTER TO RESOLVE PROBLEM. PROBLEM CODE MAY HAVE BEEN CATEGORIZED AS RECEPTION PROBLEM OR EQUIPMENT PROBLEM. Revised: August, 1998 page 100 C~•IT Standardized Tables for CableData CODE S `~',~~,f3~~" " .~~' ~ U~.. ~~ ~bfZlt~~l ~ e .F ~~~lj,S€©OR~x'~i ,~ ~ " ~`L~~~'E`f~`"~ ; ~ ~ ~ ' ~ A ~2 reix ~ ~ ~ rd sa ~ w + u' ~ "q .. MYm x:. .r~ ~ tsi #i .N a 4 ,..: ' 23 FM/DMX REPLACED FM/DMX TECH REPLACED FM OR EQUIPMENT DIGITAL MUSIC CONVERTER TO RESOLVED PROBLEM. 24 REMOTE REPLACED REMOTE REPLACED FAULTY EQUIPMENT REMOTE CONTROL UNIT 25 PED REPLACED PEDESTAL REPLACED PEDESTAL REPLACED 26 DROPBURY DROP BURIED BURIED EXPOSED DROP AT THE HOME 27 REM DROP DROP CABLE REMOVED DROP CABLE AT THE HOME REMOVED 28 DROP MVD DROP DROP WAS MOVED OR AT THE HOME MOVED/RELOCATED RELOCATED 29 DROP REP DROP REPLACED DROP CABLE WAS AT THE HOME REPLACED 30 GROUNDED GROUND COMPLETED RESULT OF NEEDS AT THE HOME BONDING/GROUNDING TASK CODE OR REQUEST TO SURVEY/INSPECT GROUND 31 GB REPLC GROUND BLOCK RESULT OF NEEDS AT THE HOME REPLACE BONDING/GROUNDING TASK CODE OR REQUEST TO SURVEYIINSPECT GROUND 32 HOME AMP HOME AMPLIFIER REPAIR/REPLACED AT THE HOME HOME AMPLIFIER 33 FILTER/TAP HP/WINDOW HIGH PASS (WINDOW) AT THE HOME PROBLEM FILTER/TAP PROBLEM FILTER REPLACED 34 JUMPER JUMPER REPLACED REPLACED JUMPER AT THE HOME CABLE 35 PWR @ HM POWER PROBLEM @ PROBLEM IS THE AT THE HOME HOME RESULT OF A POWER PROBLEM AT THE INDIVIDUAL DWELLING 36 DISCO'D AUDITED ILLEGAL CUSTOMER WAS AT THE HOME DISC DISCONNECTED WHEN FOUND ILLEGAL 37 UNAUTH UNAUTH SVC DISCO UNAUTHORIZED AT THE HOME SERVICE DISCONNECTED 38 TAP REP TAP REPAIR/REPLACE TECH PLANT REPAIRED/REPLACED TAP TO RESOLVE PROBLEM Revised: August, 1998 page 101 C~•IT Standardized Tables for CableData $k V a4 ~~ , ~ ~` ~~ ~R f ~kki3t~C/NG DG r 4~ ~'~ a •; ~ UO~U ~ ~~~ ~ ~ ~~n~ . x ~ ~ ~~ .to- rw. i -. u t"._w. `w3 ~5" ?~ ~ __ v5kt ~ e. @ . 39 TASK CMP Z TASK COMPLETE PROBLEM WAS MULTI-PURPOSE phi RESOLVED - NO SPECIFIC FIX CODE AVAILABLE FOR TYPE OF WORK PERFORMED 40 PWRINSRT POWER INSERTER POWER INSERTER PLANT REPAIRED OR REPLACED 41 SPLICED SPLICED CABLE SPLICED CABLE TO PLANT RESOLVE PROBLEM 42 SPAN TIE SPAN TIED IN SPAN TIED INTO PLANT RESOLVE PROBLEM 43 AMPCLAMP AMP CLAMP REPLACED AMP CLAMP PLANT REPLACED 44 RVRS A/B REVERSED A/B CABLE FOR DUAL SYSTEM USE - PLANT A/B CABLE WAS REVERSED TO RESOLVE PROBLEM 45 REP CPLR/SPLTR REPLACED REPLACED COUPLER TO PLANT COUPLER/SPLITTER RESOLVE PROBLEM 46 BALRVRS BALANCED REVERSE BALANCED REVERSE PLANT AMP AMP 47 RVRS AMP REVERSE AMP REVERSE AMP PLANT REP/REPL REPAIRED OR REPLACED 48 TAP PWR POWER PASSING TAP POWER PASSING TAP PLANT REPAIRED 49 NETWKAMP NETWORK AMP REPAIRED OR PLANT REPLACED NETWORK AMP 50 MDU LID MDU BOX LID FIX FIXED MDU BOX LID MDU 51 LOCK BOX LOCK BOX REP/REPL LOCK BOX, LID, LOCK MDU REPAIRED/REPLACED 52 MDU LOCK MDU BOX LOCK FIX FIXED MDU BOX LOCK MDU 53 STORM STORM DAMAGE WAS RESULT ADDITIONAL CODES OF STORM 54 OUTAGE IN OUTAGE AREA CUSTOMER WAS PART SYSTEM OF OUTAGE, ONCE OUTAGE CLEARED, PROBLEM WAS RESOLVED. 55 POWEROUT POWER OUTAGE OUTAGE CAUSED BY SYSTEM POWER OUTAGE. 56 SUPPLIER TV STATION PROBLEM REPAIRED OFF-AIR HEADEND CHANNEIPROBLEM Revised: August, 1998 page 102 e~. T Standardized Tables for CableData "~1tO ~ ~ ~+ ~ SN~O~, 2+~'~' a :' ~ ~'" ~ ` ~ ~DESCRI ~T:1' *~17SEi' ; b'j2 '~"' mar' `~1. " Y„ ~~ ~ pp DD J ~~ !~ 1 ~ ~ 4 ti ` ' ~ Sti8Y i9N`t 1 ~~n. ~ 3 . Se a ?5 57 BOX HIT ADDRESSABLE BOX TECH HAD CONVERTER CONTROLLABLE HIT READDRESSED AND PROBLEM WAS RESOLVED 58 CUST EQ CUSTOMER CUSTOMER-OWNED CONTROLLABLE EQUIPMENT EQUIPMENT MALFUNCTIONING. NOT MEDIAONE RESPONSIBILITY TO FIX. 59 CUSTHKUP CUSTOMER HOOKUP TECH DETERMINED CONTROLLABLE THAT EQUIPMENT THAT CUSTOMER HOOKED UP WAS DONE SO IMPROPERLY 60 DISC ERR DISCONNECT IN CUSTOMER WAS CONTROLLABLE ERROR DISCONNECTED IN ERROR-TECH RECONNECT CUSTOMER TO RESOLVE PROBLEM 61 XPLCUSEQ EXPLCUSTOMER CUSTOMER EDUCATION CONTROLLABLE EQUIP - TECH HAD TO EXPLAIN CUSTOMER EQUIPMENT FUNCTIONALITY 62 XPL PPV EXPLAIN PPV CUSTOMER EDUCATION CONTROLLABLE ORDERING - TECH EXPLAINED PAY PER VIEW ORDERING PROCESS AND PROBLEM WAS RESOLVED. 63 XPLVOL EXPLAIN VOLUME CUSTOMER EDUCATION CONTROLLABLE CNTRL -TECH EXPLAIN ED VOLUME CONTROL FUNCTIONALITY AND PROBLEM WAS RESOLVED. 64 XPLCVTR EXPLAINED CUSTOMER EDUCATION CONTROLLABLE CONVERTER -TECH EXPLAINED CONVERTER FUNCTIONALITY AND PROBLEM WAS RESOLVED 65 XPL REM EXPLAINED REMOTE CUSTOMER EDUCATION CONTROLLABLE -TECH EXPLAINED REMOTE CONTROL FUNCTIONALITY AND PROBLEM WAS RESOLVED. Revised: August, 1998 page 103 C~•IT Standardized Tables for CableData ,,... „- :4 a.D~-'a.t ~ ` + ~ 66 FTIWRCHL FINE TUNED/WRONG TECH FINE TUNED CONTROLLABLE CHL NNCR OR NNCR WAS ON WRONG CHANNEL AND PROBLEM WAS RESOLVED. 67 MISSACCTINFO MISSING ACCOUNT ACCOUNT NOT CONTROLLABLE INFORMATION SHOWING (PROPER) INFORMATION TO BE RECEIVING SERVICE (INCL. RATE CODE, HUB#, TIER MASK, ETC,) 66 OK@ DOOR OKAY AT DOOR TECH ARRIVED AT CONTROLLABLE CUSTOMER HOME TO BE TOLD THAT THERE WAS NO LONGER A PROBLEM. CUSTOMER SHOULD HAVE CANCELED TROUBLE CALL. 69 PPV SYS PPV SYSTEM PAY PER VIEW SYSTEM CONTROLLABLE PROBLEM PROBLEM -USE FOR SYSTEM-WIDE PROBLEM OR PROBLEM GOES BEYOND TAP 70 REBUILD REBUILD RELATED PROBLEM WAS AS A CONTROLLABLE RESULT OF REBUILD WORKMANSHIP 71 BATTERY REPLACED BATTERIES TECH REPLACED CONTROLLABLE BATTERIES IN UNIT AND PROBLEM WAS RESOLVED. 72 REPRGCUS REPROGRAMMED TECH REPROGRAMMED CONTROLLABLE COST EO CUSTOMER EQUIPMENT, I.E., NNCR, REMOTE AND PROBLEM WAS RESOLVED. 73 REPRGREM REPROGRAMMED TECH REPROGRAMMED CONTROLLABLE REMOTE MEDIAONE REMOTE AND PROBLEM WAS RESOLVED. 74 CVTR SN WRNG/MISSING CVTR CONVERTER NOT CONTROLLABLE SN FUNCTIONING DUE TO WRONG OR MISSING SERIAL NUMBER ASSOCIATED WITH CUSTOMER ACCOUNT. 75 REF2 CON REFER TO REQUIRES FOLLOWUP FOLLOW-UP CNSTRUCTION BY ANOTHER MEDIAONE DEPT. NOT WITHIN THE SCOPE OF TECH'S RESPONSIBILITY Revised: August, 1998 page 104 C~•IT Standardized Tables for CableData COD > i H~S , ^c~``' ~ t*' ~~"n >aS L`f,,~p~SCRlpfil~} ~ ~.~ `~.U ~U~tgQ ~ ~ + ~ Y ~b Vi /^ C ~n D4 V~I S i 2 a Y s 1 76 REF2HDSW REFER HEADEND REQUIRES FOLLOWUP FOLLOW-UP /SWITCH BY ANOTHERMEDIAONE DEPT. NOT WITHIN THE SCOPE OF TECH'S RESPONSIBILITY 77 REF2 INS REFER TO INSTALL REQUIRES FOLLOWUP FOLLOW-UP BY ANOTHER MEDIAONE DEPT. NOT WITHIN THE SCOPE OF TECH'S RESPONSIBILITY 78 REF2 MNT REFER TO REQUIRES FOLLOWUP FOLLOW-UP MAINTENANCE BY ANOTHERMEDIAONE DEPT. NOT WITHIN THE SCOPE OF TECH'S RESPONSIBILITY 79 REF2 SUP REFER TO REQUIRES SUPERVISOR FOLLOW-UP SUPERVISOR INTERVENTION BEFORE WORK CAN BE COMPLETED 80 ED BY PH CUSTOMER ED BY PHONE REP EXPLAINED NO TRUCK PHONE FUNCTIONALITY/USAGE AND RESOLVED PROBLEM. PROBLEM WAS LACK OF UNDERSTANDING BY CUSTOMER--NO ACTUAL PROBLEM REQUIRING TROUBLE SHOOTING. TRUCK ROLL SAVED. 81 OK BY PH OKAY BY PHONE PHONE REP RESOLVED NO TRUCK PROBLEM BY USING TROUBLE SHOOTING MEASURES. THIS INCLUDES SENDING BOX HIT, HAVING CUSTOMER TIGHTEN CONNECTIONS, ETC. TRUCK ROLL WAS SAVED. THIS INCLUDES CONFIRMING CALLS AFTER OUTAGE HAS BEEN CONFIRMED/CLEARED. 82 ANIMAL ANIMAL CHEW PROBLEM SEEMS TO ADDITIONAL CODES HAVE BEEN CAUSED BY ANIMAL CHEW 83 CNTRACTR CAUSED BY CONTRACTOR IS THE ADDITIONAL CODES CONTRACTOR PROBABLE CAUSE FOR PROBLEM RESULTING IN TROUBLE CALL Revised: August, 1998 page 705 C~•IT Standardized Tables for CableData ~~t ~S J ~t1~~~~i P ~1.:~ ~'~~ YRIA~~t 3 , y,.~,tJS Uk.Fl7K 'k '"~' ~' ~;rvw C tC ~` . ~ 84 MEDIAONE CAUSED BY TECH BELIEVES THAT ADDITIONAL CODES MEDIAONE PROBLEM WAS CAUSED BY MEDIAONE. 85 TAMPERED CAUSED BY PROBLEM WAS THE ADDITIONAL CODES TAMPERING RESULT OF SUSPECTED TAMPERING WITH DEVICE (INCLUDES VANDALISM) 86 CHARGE CHARGEABLE CALL TECH INFORMED ADDITIONAL CODES CUSTOMER THAT THERE WOULD BE A CHARGE FOR TROUBLE CALL. 87 CHG WAIV CHARGEABLE-WAIVED TECH INFORMED ADDITIONAL CODES CUSTOMER THAT THIS TYPE OF TROUBLE CALL IS NORMALLY CHARGEABLE OR THAT CHARGES DISCUSSED BY PHONE REP WOULD BE WAIVED THIS TIME. 88 CUSTCAUS CUSTOMER CAUSED TECH BELIEVES THAT ADDITIONAL CODES CUSTOMER CAUSED DAMAGES/PROBLEM. INCLUDES DEVICE NOT PLUGGED IN, WALL SWITCH AS WELL AS ACTUAL PROBLEMS AS A RESULT OF DAMAGES. 89 DIAGNOS DIAGNOSED PROBLEM CUSTOMER REFUSED ADDITIONAL CODES TO HAVE WORK DONE BUT PROBLEM WAS DIAGNOSED 90 ELECFIRE ELECTRICAL/FIRE ELECTRICAL OR FIRE ADDITIONAL CODES DMG DAMAGE WAS DEEMED PROBABLE CAUSE OF PROBLEM. 91 DISTRIP TEMP DISTRIBUTION TEMP DISTRIBUTION TEMP ADDITIONAL CODES FEEDER OR TRUNK 92 EXCHANGE DIGITAL EXCHANGE DIGITAL EXCHANGE DIGITAL ADDITIONAL CODES CONV CONVERTER CONVERTER 93 EXCHANGE DIGITAL EXCHANGE DIGITAL EXCHANGE DIGITAL CARD SMART CARD SMART CART 94 BACKBOARD BACKBOARD FAILURE BACKBOARD FAILURE FAILURE Revised: August, 1998 page 106