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May 18, 2000 (2)
CITY OF COLUMBIA HEIGHTS 59040TH AVENUE N.E., COLUMBIA HEIGHTS, MN 55421-3878 (6i2) 782-2800 TDD 782-2806 Please Note: Our phone numbers have changed. The new general number is 706-3600. MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, MAY 18, 2000 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3614 if you are unable to attend. AGENDA: 1. Call to Order 2. Roll Call 3. Approval of the Minu[es of the Meeting of April 20,2000 4. Old Business a. Channel Check b. Correspondence Log and Company Follow Up on Complaints- c. Website Update d. Other Old Business 5. New Business a. Amoral Notification Brochures b. Draft Zoning Ordinance Regarding Telecommunication Towers/An[ennaes c. Assign Members to Access Channels d. 2001 Budget Preparation e. MALTA Smnmer Seminar f. Other New Business Reports a. Report of Cotmnissioners Assigned to Access Channels: Educational Access--Dennis Shoik; Library Access- ;Religious Access- ;Government Access--Ken Henke; Public Access--Reuben Ruen b. Report of MediaOne- March 2000 Reports --Programs Produced --Installation and Service Activity Report --Current Channel Line Up and Setroice Charges c. Report of the Cable Attorney d. Report of the Assistant to the City Manager/Special Projects Coordinator 7. Adjournment Attachments The City of Columbia Heights does not discrhnhia[e on [he basis of disability h~ the aebnission or access to, or treatment or employment by its services, prograns, or activities. Upon request, acconnnodalim~ will be provided to allow individuals wide disabilities [o participate hi all City of Columbia Heights' services, programs, and activities. Auxiliary aids fm• handicapped persons are available upon request when the request is made at least 9G boors in advance. Please call the Depnty City Cierk at 706-3611, to make arrangements. (TDD 706-3692 for deaf or hearing impaired roily) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BA515 OF DISABILITY IN EMPLOYMENT OR THE Pft OVI510N OF SERVICES EQUAL OPPORTUNITY EM PLOV ER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, APRIL 20, 2000 The meeting was called to order at 7:03 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Dennis Stroik, Dan Swee, Bradley Peterson, and Bob Buboltz City Representative: Linda Magee Legal Counsel: Steve Guzzetta Also in attendance were Chris Julian and John Manka, VP's of Market Development for Wide Open West (WOW). APPROVAL OF MINUTES Motion by Dan Swee, seconded by Brad Peterson, to approve the minutes from the meeting of March 16, 2000. All ayes. OLD BUSINESS A. Channel Check Everything checked out ok. B. Con•espondence Log and Complaint Follow Up. No formal complaints were received. Kathi did check on the complaint filed on behalf of Don Murzyn that was reported at the last meeting. IIe had complained about the number of service calls and the number of people he had to speak with to get a problem fixed. Kathi reported that he only had two service calls over the last four months. However, there were two calls that had been canceled and rescheduled by the Murzyns. C. Extension Deadline for Additional Annual Report Items Enclosed in the agenda packet was a copy of the letter sent to MediaOne from the City Manager extending the deadline for the subscriber survey to June 1, 2000. This letter also gives approval for doing the survey on-line on a trial basis for collection of this year's data. D. Other Old Business There was no other old business. A. Request for a Franchise by Wide Open West -WOW The City of Columbia Heights has received a Request for a Franchise by Wide Open West. They would like to be a full service open network provider in our area for cable TV, Internet service, and voice services. They feel that intemet service is the wave of the future and the demand for such would be a large part of their market. Chris Julian and John Manlca, the VP's of Market Development, were present to make a presentation to the Commission. TELECOMMUNICATIONS COMMISSION MINUTES FROM MEETING OF APRIL 20, 2000 PAGE2 B Presentation by Chris Julian and John Manka, VP Market Development, Wide Open West Chris and John gave a presentation briefly describing the goals of their company to obtain franchises and market their services for complete open access network services in the metro area. As this is a booming market, they feel confident they can compete with the cun•ent provider for subscribers. Other local ISP services will be able to be included in their service. They explained their market area is basically west of the Mississippi, and their Corporate headquarters are in Denver. WOW wants to build the country's best residential service network. Even though they are a young company, they have an experienced management team. Chris and John reviewed their proposed Internet services-digital TV service-customer service standards, and the network design of their system. They explained that the basic service will be made up of approximately 80 channels of analog service. This service can be plugged directly into televisions. Digital service will require a converter box. The capacity of the digital service will be over 100 channels to begin, with plans to provide 350 channels in the future. Dan asked about the affordability of their services? WOW representatives responded that it will be priced to attract new customers and to possibly lure away those who currently subscribe with the MediaOne. C. Notice of Intent to Franchise Linda stated this will be taken to the City Council on Monday, April 24, 2000. The franchising authority needs to publish this notice once a week for two consecutive weeks. The Notice of Intent will be published on May 4 and May I 1 if approved by the Council. The commission, therefore, needs to make a recommendation to the Council regarding publishing this notice and requesting applications for such. Motion by Dennis, seconded by Dan, to recommend the City of Columbia Heights proceed with the publishing of the Notice of Intent to Franchise, and to solicit applications from qualified entities that are interested in conshucting a cable system and providing cable service within the city limits. All ayes. D. Competitive Franchise Procedures Steve Guzzetta has submitted an updated version of Competitive Franchising Policies and Procedures governing application, review, and recommendations regarding grant of competitive cable franchises. Upon the recommendation of the commission, the new policies and procedures needs to be adopted by the City Council. Motion by Bob, seconded by Brad to recommend the City Council adopt the Policies and Procedures Governing Application, Review, and Recommendations Regarding Grant of Competitive Cable Franchises dated April 12, 2000, as presented. All ayes. E. MACTA Legislative Issues Luncheon The notice for a luncheon that will be held May 5°i and the topics that will be discussed was enclosed in the agenda packets. Anyone interested in attending should notify Shelley by Monday, Apri124°'. Linda reported she will be attending. F. Other New Business We also received a copy of a letter sent to Tom Creighton from Everest Connections Corporation, a subsidiary of GLA International, of their intent to fi•anehise with the City of Minneapolis and surrounding areas served by MediaOne. Dennis received an invitation to the Mayors Prayer Breakfast that will beheld on May 16'x' at 7 am. He inquired if any of the commission members are interested in attending. TELECOMMUNICATIONS COMMISSION MINUTES FROM MEETING OF APRIL 20, 2000 PAGE3 R>;PORTS A. Report of Commissioners No reports. Re-assigning the commission members to the access channels should be addressed at the next meeting. B. Report of MediaOne- Kathi was not available for this meeting, however, the March reports were enclosed in the agenda packets. C. Report of the Cable Attorney Steve Guzzetta reported that an agreement with MediaOne has been finalized regarding trade secret information. They will need to supply a justification of the reason information is considered secret for data practices requests. He also reported the legislation session is almost over. Most of the bills regarding telecommunications have died. They are looking to the next session and are planning accordingly. Steve notified the commission that Tom Creighton, Mike Bradley, and he are leaving Bernick and Lifson and will be forming their own film. This is effective May la'. They will stay on as our legal counsel. D. Report of the Assistant to the City Manager Linda notified the commission members that at the City Council meeting on April 24°i, the council will be authorizing the Mayor and City Council to enter into an agreement with Metricom for Use of our Right of Ways, subject to the inclusion of the provisions as outlined in the model agreement prepared by Bernick and Lifson. 't'hese provisions have already been accepted by Metricom in their agreement with Minneapolis. Linda will keep the commission informed whether this is accepted by Metricom or not. Motion by Dan Swee, seconded by Brad Peterson, to adjourn the meeting at 8:10 pm. All ayes. Respectfully submitted, Shelley Hanson Secretary ~•~ Mediaone Law & Public Policy Department 10 River Park Plaza St. Paui, MN 55107 Telephone: (651)312-5281 Facsimile: (651) 312-5288 Kathi Donnelly-Cohen Director -Government Relations April 26, 2000 Ms. Linda Magee City of Columbia Heights 590 NE 401h Street Columbia Heights, MN 55421 Dear Linda: la tle Phis is nmadhand.'Lhis is the way. In their May billing statements, Mediaone subscribers will begin receiving the annual notification brochures. This notification includes all information required by both the franchise and the FCC regarding rates, signal quality, filing complaints, equipment compatibility, etc. Due to the volume of information required, the 2000 notification is a 12-panel brochure with a 4-panel insert with rates and channel line-up information. A copy of that notification is enclosed for your review as well as a copy of our current subscriber agreement. Should you have any questions regarding this matter, please do not hesitate to contact either Dave Seykora or me. Sincerely, ~~-~'R,~, ~, Kathi Donnelly-Cohen Cc: Dave Seykora Tom Creighton TEt~MS ItND CC)IVDiI'IC)NS FQfi CARL.E TELL=111SION 43~RVICL At my request; MediaOne will install equipnienl and provide me uvith cable (elevisiou serviro- In considemtiun iheiefore, subject to appiroable laws. recr~lation~ end Uauchises. I AGRC-E AS FOLLOWS. DELIVERY OF SERVICE 1 I warrantthat I am at least 1 ft years of ago and I tiavo permission from the orvner n! ! i nr:,rr.lses r ~e installation of cable eevice ~erfnnned,'iucludin:.7 duWng of holes and affixing cables. _ ~ ~ , - ~. 2 1 shall pay for tt) installation of equipment. (2i monthly hash.' and othoi srn~ices. (3r pal poi vr.w piugrams. and 441 ancillary ,e:. vices I older- L adieOn~ r,ay request a deposit lot equipment pruvided by MediaOna. Serviru is billed in rd~ance. and charges a;o duo upun receipt of bill. N rc~ rh << ;reel ! n c MaLiig(1~e may impose a reasonable handhny charge. 3. Ii I do not pay on time, service may Ue disconnected, provided that such :iiscnnneation shall not tako plane until attar the later of (9 ) f6ity=five days after the duo date of the unpaip fee or charge, of (2) ten days after clollvery~to me of a wdttan nnlicF of the intent to disconnect. II I pay the unpaid amowv before the later of ; ~) of (:~) above, MetliaOne shall not disconnect my service. , 4. MediaOne reserves the right to change or delete servicoe at any time without poor nobcn 7u ms, rmd to change (lie amount of fees and charges Loin iinre tc tiro"- at its discretion and upon reasonable advance notice to me.. 5. 1 understand and agree that MediaOne may in its sole discretion, refuse iWUre cable service to mo should I willfully and knowingly violate the icons ni 6iis agreement 6. Late Fees. PLEASt READ CAREFULLY. I agree Vu make payment for servica(s1 pry~ndad by [dksdlaUoo mn trot due. If I fail-to make payments wiihrn s6 days after.. the duo dato. I agreo to pay MediaOne a late payment fee of $5 as a reasonable liquidated damages sum, as the actual damages su stained by MedinOnz due to my account becoming past due will be tliRiculy if not im(?ossihJe, lo, rielermine. I agree that the $5 late payment fee is a reasonable estimate of damages sustained by MediaOne bed~use my account was not paid on a (finely basis. ' +I, , TERMS OF SERVICE 7 I may change services at any tune. Howevor, I will pay for all services I receive until such change is actually made or until two business days alley I request a change in service, whichever is first If I terminate any monthly service pdor to the end of a pre-paid period, apro-rated portion of my tap, us"jnYJ thetnugitsfgof days as a Danis, shall be refunded to me by MediaOne. a 8. MediaOne shall have nn liability for interruptions of service, except that if service is mfernipfeU for masons within MediaOne's conllol for uroie than tvrenty (our hours, MediaOne will give me credit if I request one. 3. I agree to rolease and hold MediaOne and its ownors, omployeos and contractors harmloss for any damage, andror injury to any pecon and any peron's property which maybe sustainotl because of the installation, delivery, providing or maintenance of service. equipment or wiring on my promises 10. All work done by MediaOne on m~y premises: including installation and removal of equipment. shall De done in a good and workmanlike mannm pruvided. however that-MediaOne shall not be liable fUr`eN_octS pf Oprrnal`caDle workmaiisnipiwhich'may remain after removal of the eyuiprnent. t~ 1,j.'. ColiveHers, depgtling equipment and terminals remairtjthp j3roperty of MgdiaOne_and must be returned to MediaOne at the time my rabla service is discontinued. .4. 1 1 ~~ 2 " I will !hot, rlor~wilf I pBrmlCOthers to move dr tamper witR MediaOne's equipment rS~ use it contrary to Ihis agreement. I will take reasonable care to prevont damage to the equipment Any damage other than norrria}:wear is rrf} resu6dsibility.: (;Will pay;ihe actual cost to repair or replace damaged equipnreni 13. I will give MediaOne representatives arcess to my premises at reasonable times to inspect, audit. connect, tlisronnect repair, replace, remove nr alter MediaOne services and equipment or other c5ble system facilities. Continued-failure to perrnil access to the equipment may result in termination of the service 14 In the avoni my convenor is last or stolen, whether of not due to circumstances beyond my reasonable control, anti even rf I e;.ertisz due care to prevont such los.= or theft, 1 agree to pay MediaOne damages in the amount of One Huntlred and Fifty Dollars ($i 50.00). I agree that this is appropriate in light of the problem of [heft of cable services, the existence of a "black market" in converters; in the ability of a third party to receive cable services vrithout paying MediaOne should he/she unlawfully obtain a converter, rausiny loss of revenues for installation and services fees; and the dii(iqulfy imdetermining the actual tlamages to MoUiaC)ne in each case.arjsing_trom the theft. of a converter wait. " ' ~ " ' ~ ~- PENALTIES FOR TREFT OF SERVICE 15. Tampering with any piece of MediaOne's equipment, including the retrofitting of a converter, the use ul unamhonzed descramblmg devices. or tampering which allows for the receipt of cable services which are not paid for, is prohibited by both State and Federal law, punishable by fines of up to $1 0,000 and 5 years in jail. Theft of services is also subject.lo civil penalties. Nothing in Ibis agreement shall prevent MediaOne from enforcing any right il. has with respecLta theft or unauthorized tampering of cable ! tlgvision services under State or Federal law. _ . - ,. .if MISCELLANEOUS PROVISIONS i6. It I receive merchandise in connection with my use of cable service, MedlaOne shall not be liable for Its gdaliVy or for the representations or wauanhes ci its sellers andlormanufacturerofher than MediaOne. or for any damage or injury resulting from its use that is not caused by direct negligence of MediaOno. 17 I will pay all expenses (including reasonable attorneys' fees). of costs MediaOne igeurs to collect any unpaid amount due in accordance with Ihis Agreement 18. I may not assign or transfer this agreement. MetliaOne may transfer or assign this at any time without notice to me, and I waive any such notice which may be required.. 19. No Warranty. MediaOne makes no warranty, express or implied, of merchantability or tiinessfor a paniculai purpose, or oL'iena~ise. with respoc! to the services or equipment. In no event shall MediaOne be IiaDle for any direct. indirect or consequcnlial losses or damages arising in any manner out of the installation, maintenance, failure, removal, or use of the eyuiprnent or services. 20. No representation, s(alement, warranty, term or condition other than as specifically seiforth herein shall he binding ou MediaOna ^ BASIC I Bravo ............ ... :?1 CSPAN2 .......... . ....20 Educational Access ... ....18 EWTN* ... .... . ....98 Inspirational* .... ... ....98 Govzmmem Access ... ....16 KARE ........... . ....11 KMSP .... ... ... ... .....9 KMWB ........ ... .....8 KSTP ............. .....5 KTCA .. ......... .. . ... 1 ^ BASIC 2 A&E ................ . 36 AMC ................ .40 Animal Planet ......... . 56 BET ................ .. 66 CNBC ....:.......... .33 CNN ................ . 31 CSPAN .............. ..58 Cartoon Network ... .... ..55 Comedy Contra! ........ . 50 Court TV/Game Show* .. .60 Discovery Channel ..... .. 37 Disney Channel ... .... . 53 E! Entertainment TV ... .51 ESPN .... .. ... ....... .25 ESPN 2 .............. .26 ESPN Classic Spores .... ..29 EWTN/Inspimtional* .. ..61 Fox Family Channel .... .. 57 Fox News Channel ...... . 34 t'X ................. ..48 Game Show*.. ... ... .. ..60 The Golf Channel ...... ..30 GreatAmerican Country . .63 ^ PREMIUM SERVICES Cinzmax ... .......... 71 Encore ... ........ .... .73 Showtime .. ..... ... ... .74 HBO ................. 68 KTCI ... ........ .. ..17 KVBM .............. ..12 KPXM ... ..... .. . ..3 Library Access ... .... _19 MITV .............. _ .13 Metro 6 Regional Access ...6 Public Access ..... .. ..IS TBS ................ .:L2 Univision .. .... _ ... ..99 WGN ............... ..23 WCCO .... ...... .... .. .4 WFfC ............... ..10 Headline News ........ .. 32 The History Channel ... .. 38 Home & Garden TV .... .. 45 LitBtime ............. . 43 MSC ........... .... .. :L7 MTV ............... ...65 Nickelodzon ......... ...54 QVC ............. . ..24 Romsnce Cl:us-ics ... . ...67 Sci-Fi Channe! ....... ...49 Speedvision .......... ...28 Sneak Prevue .... .. ]0 The Lzaming Channel .. ...39 The Nashvillz Network . ...62 TNT ......... ...... ...47 TV Land ............ ...52 TV Food Network ..... ...44 TV Guide Channel .... ....7 Travel Channel ....... ...42 Tumor Classic Movies .. ...41 USA .............. . ...46 VHI . _.... _.... _ ..-63 The Weather Channel .. ...35 HBO Plus ..............69 Starz! .. ... ... ...... ...72 The Movie Channel .......75 *Indicates a shared channel 651-222-3333 Customer Care Line ~.,.~a:~~:I Zr* , ••®•®•~• • Columbia Heights, Hilltop Monthly Fee ' Basic 1 .................. .................$7.93 Basic2 .................. ................$2357 PEG Fee ................. .................$2.00 Total Basic ............... ................ $33.50 Receiver ............................ ......$2.66 Remote ............................. ......$0.47 VIDEO INSTALLATION Unwired Home ....................... ..... $31.95 Prewired Home ...................... .....$29.95 Additional Outlet at Initial Installation .. .. . ... $7.95 Additional Outlet Post Installation ........ ..... $28.95 Change of Service No Visit to Home ...... . .... $1.99 Change of Service with Visit to Home ..... ..... $31.95 Hourly Rate ......................... ..... $31.95 Service Call ......................... ..... $31.95 Cable Care ......................... .......$.60 (Maintenance agreement per active outlet.) • • ~~ 4 "1 ~ ~ ~~ ~ 1 Y"' e/ ~~ ~' ^~ I J '. l 'k Adult Pay-Per-View and Special Event pricer vary. All listed prices ' ~„~ subjec'r to change. Basic rotes and Options prices are per morzlh except where otherwise noted. Prie'es [isteddo not iac[udefranchise ~ ~. fres or state sales tax. /nslallation and Service prices do rtat include pp ~~ cost of materials or custom xdring. L/ ~) ~'E!`M'k~-'t; ~~ - ~~ ~'ir ..rM ;,r e1 ,~ ••~•. ••• ~•~®~~~~ ~ ~ r r }sremium Preferred: HBO, H130 Plus, Starz!. Encore, Cinemax, Showtime anD TMC ....... .. ... . $?7.95 Premium Select HBO, HBO Plus, Starz!, Encore and Cinemax ............ .... ........... S?3.95 Premium Plus: HBO, HBO Plus, Star<!, Encore . .. ............. . $19.95 Ala Carte Options HBO & HBO Plus .. .............. ... . .. ..... $10.95 Cinemax ............... ... .. .. ... . $10.95 ...... . Showtime ........ ................... ..... ... ..$10.95 The Movie Channel ............. .. ... . .. ..... $10.95 Starz! & Encore ....................... ...... . $10.95 Next Guide ...... ............ ..$9.95 Music Choice ........................ ..... ... $6.95 Broadband Monthly Magazine ............ .... ..... $2.50 MediaOne iN DEMAND Pay-Per-View ..... .......... $395* Late Payment Fee ................. ... $5.(l0 FCC Regulatory Fee ................... ... .... .. $0.05 State of Minnesota Sales Tax ............. ........... 6.5 On Time Guarantee Service Call .......... ..... $?U.OU credit On Time Guarantee Install ..... ........ ....... Free Install Returned Check Fee ........... ....... ..... ....$20.00 The minimum level 01 cable service ynu may purchase is Basic I service. You may purchase Basic I service alone or with another Optional Service IisteJ. As a cable customer currently you must pur- chase Basic 1 service to subscribe [o another vitro service olTcred by the cable company. Music Choice ant Next Guide reyuire a specially eyuipped terminal and arc charged on a per terminal basis. Commercial and non-standard installation ant other services not listed will be charge) at the Hourly Service Charge. For those customers receiving service through commercial accounts, bulk rate artangements with multiple Dwelling owners, or similar artangentents, some of the product, pricing and other inlivmation containeJ herein may nut apply. Please refer to the terms and ronditions of Jtxuments rellecting such u:pamte arrangements. Where such are inconsistent with the inlbrma- [ion in this Pn%lucts & Services Prim List, the terms anD conditions of such separate arrangements will apply. Col. Heights, Hilltop Upgrade 3/OU 6..~fa~'1J~'t+,. Corp 2201 Media ne Thu u BroadbanJ. This u [he way. Serving the cities of: Columbia Heights and Hilltop Reren er kc.cn cr z n 2 K'f('A IPItSI 15 Home&Garden Television 3 KPXNI -PAX lG USA 4 WC('U 1('BSl 47 TNT 5 KSTP LAB("1 4% fX 6 Mevo G Krgamal Actess iH Sci-Pi Channel 7 TV GwJc Channel SO ComcJy Central % KMWI3IW'13) 51 H!Bmrnainment KMSP (UPW 52 TV land 10 W1~1('IFOX) S3 The Disney Channel II KAkI{3N6(') 53 Nickcknlam 12 KVI3M SS Cararon Nctwurk 13 MI'I'V 5G Animal Plants IS Pu61i<A000as 57 Pox Family Channel 16 Govcrmntnt AG<CN 5% CSPAN 17 K't('I IPBS) 60 Court TV*(%am-8 pm) 1% IiJutmional Atm.. &) Game Show Network* 19 Lihrary A<co< 1%pm-%am) 20 (:SPAN ? 6'_ The Na'hville Network 21 Brava 63 Great American Country 'r13s (a vHl 23 WGN 65 MTV 24 t2vc 66 Bet 25 IiSPN 67 Roiruncc Classics 26 I:SI'N '_ 6% HBO 27 MSC' 69 HBO Plus 2% SptcJvision 7(1 Sneak Prevue 2Y BSPN Clan+ic 71 Cinemax 30 'Ih<Goll'Channrl 72 Star! 31 CNN ]3 lincure 32 HeaJlinz Ntws 74 Showtime 33 C'N BC' 75 TMC 34 Fox Ncws ('hanncl 76 MediaOnc iN DEMAND 35 W ~~ k nn • Thy wthtrC a ~I Pa -Per-View y 3M1 A ~ Ei 7] McJiaOne iN DEMAND 37 'I'hr Discovery ('hamlet Pay-Per-View 38 The History Channel 7% Spict/Hot Network 39 Tht Lcarnmg C'hannd Pay-Per-View* 4(1 AMC 9% BWTN*f5 pm-12 arn) 41 Turner ('lassie Movies H% Inspirational*(12 am-Sam) 4'_ The Travel C'hamal 99 Univision 43 Lilctimc 44 TV Real Network *Indi<mes ashared channel ~•~•~ ~~~~ ^ ~ + .~. 1 g 1 ^ r. §~'~ '~ „y ~~ ^ ,... ~ '~ ,~ ~, 1 r ~,~o~n $nF r.+l k /~1'' ~ ~ A '1 N A ~ , A s 1 \. s r. s i \~~~ ~ ~ t~~~-~ :~,~`~ C) b :•:~ i ~e~~` Ilfr~ s.f + 1 V V J ..i x W. ~~~~~~~~ ~~~~~~~~ •~~~~®~~ ~~A~A~~A This notice is being provided to you in accordance with Section 631 of the Cable Communications Policy Act of 1984 (the "Cable Act"). The Cable Act requires all cable operators to notify subscribers of the collection, use and disclosure of personally identifiable subscriber information and your rights to privacy [hat we protect as a result of our collection and use of such information. Collection & Use To continue providing reliable and high quality service to you, we kcep regular business records [hat contain the following types of personally identifiable information: your name, address, telephone numbers, social security number, credit information, driver c license number and subscriber cortespondence. Our records include informa- tion on billing, payment, damage and security deposits, maintenance and repairs, haw many television sets are in your home, the service options you have chosen, your PC configuration (for cable informa- tion services including Intemet access) and the number (and location) of receivers or other cable equipment installed in your home. We maintain records of research coneeming subscriber satisfaction and viewing habits, which are obtained from wbscriber interviews and questionnaires (We also keep records showing [he movies and events you have ordered on our Pay-Per-Yew channels) Additionally, if you rent your home, we may have a record of whether landlord permission was required prior to installing our cable facilities as well as your landlord's name and address. For data and Intemet access service, the able system automatically collects information on subscriber use of the service, including information on [he choices [hat a subscriber makes along the range of services offered, when a subscriber visits a site and how long he or she visits the site. Without appropriate written or electronic consent from you, we cannot collect personal information over the cable systems unless it is necessary to provide cable or other service you have requested or [o prevent unau[homed access to services or [o subscriber data. We collect information contained in cable information and Intemet access service directed to us because i[ is necessary [o provide a service you have requested. Our detailed business records are used (and personal information contained in them disclosed) generally to help ensure you are being properly billed for [he services you receive, to send you peninen[ information regarding your cable services', to improve the quality of the services we provide and for all tax and accounting purposes. Specifically, the information in these records is used to selh instalh maintain and disconnect services; to bill and collect service-related charges; ro measure subscriber satisfaction and improve marketing and program decisions; ro mail rclatcd materials; to ensure compliance with relevant law and contractual provisions and to answer yuestions from subscribers. Information collected about cable information services including Intemet access service is used to understand subscriber reactions to the gateways and services we offer and to evaluate the network. It helps us to customize [hc data and Internet service based + .~ [he interests of suburihers, and helps us to he more selective in [he types of commercial communications we address to you. We take all reasonable precautions to prevent unauthorized access to this information. Disclosure W e consider the information contain in h h si ss r +r s w cd I c u nc ctt d c keep m be confidential. Unless prior written nr elcnronic consent is obtained, personal infortn-vtion which we maintain rclatcd to our subscribers may he di,acloscd to a 1hirJ party only if: (1l it is necessary to render or conduct a Iegitimatc business activity related to the cable and other services we pnroidr, (?)such disclosure is rcyuired by court order and you arc notified oLsuch order, or (3) for mailing lists as described below. In the count of our cable and other services we may make your records available m employees, agen¢ and contractors in order to install, market, provide and audit service on each occasion that access [o the information is needed. We may also occasionally rclea}c our subscriber list «+ttmaumcr and market research organizations, software vendors anJ merchants or advertisers offering services [o you over the data and Intemet access service. Access for these purposes is routine, and does not occur with any specific frequency. Further, we make our subscriber records available each month or as needed to an independent billing house (or billing purposes: to mailing services and programmcra each month for program guide distribution; to programmers and outcidc audit +rs when required; to attorneys and accountants on a continuous basis as necessary to render service to the company: «t pncntial purchasers in connection with a system sale which occurs only at the time such sale is contemplated; to Imnchising authorities «+demonsvam compliance. whenever such concerns arc raised: to collection services if rcyuired to collect past due hills at such time as hills arc submiucd for nillec- timn; tm law enforcemem when rcyuired to prcvem network damage or [hc unauthomed reception ol'scrvice: In the United Slates Postal Service, when required, in amncaimn with mailin•'. The GabIC Acl also provides that a governmental entity may obtain disclosure of personally identifiable information by coon order if it offers evidence that such records arc material to a criminal case, and i(you are given the opportunity to appear and contest the evidence. Mailing Lists Although we do not presently sell our subscriber list or otherwise disclose it to commercial or charitable users, we may include your name and address nn mailing lists and disclose that information for other purposes unless you object Io such disclosure. In no event do we disclose [he extent of your viewing nr use of a particular service or the nature of any transaction you make over the cable system, but we may disclose that you arc among those who subscribe to a particular cable service or other service. Retenfion We maintain information about you for as long as we provide service to you and for a longer time if necessary for our business purposes. When information is no longer necessary li>r our purposes, we will periodically destroy the information, unless them is a Iegitimatc rcyucs[ or order to inspect the inl'omunion still outstanding. Subscriber Rights You have the right m inspect the records we keep that contain information about you and m cortcct any crtor in our information. If you wish to inspect those records that pertain to you, please notify us in writing and an appointment will be arranged promptly during our regular business hours. The Cable Act allows you [o enforce your ri¢h[s in court if you believe they have been violated. ppS 3)00 tD F649 Corp 2281 Media©ne~ This is Broadband. This is the way. 2000 ANNUAL NOTICE TO CUSTOMERS Welcome We have designed this Customer Notification to help you with any questions you might have regarding your u;rvitt. You'll find information about our cuMOmer service, helpful telephone numbers, and billing and technical information. Our goal is a+ provide great entertainment dedicated customer service, and state-of-the-an technology. Most importantly, our friendly employees will continually work on helping you enjoy every moment of your service. We look forward [n srning your needs. Thanks and enjoy! Sysfem Business O)~ce St Paul 10 River Park Plara SL Paul. MN 55107 Lobby Flours Monday-Friday 9 n.M.J P.M. $atUrday 9 n.M.-2 P.M. Other Office Locations: Rnx+klyn Park 69f11 Winnctka Avc. N. Rnx+klyn Park. MN 5542R Hudson (Wisconsin) 516 2nd St, Suite 2fll Hudson. WI $41116 Monday-Friday 8 n.M.-7 eM. $atUrday 9 n.M.-$ P.M. Monday-Friday 8 A.M.-12 P.M. I P.M.~:3R P.M. Fagan Monday-Friday 9:30 n.M.~i:fNl eM. x155 Old Sihlcy Memorial Dr Saturday 9:30 a.M._I2 P.M., Fagan. MN 55122 I mM.-6 r.M. Blaine 1642 NE 101st Avc. Blaine. MN 55449 Monday-Friday 9 n.M.-6 eM. Saturday 9A,M.-1 rM., 2 rM.fi rM. Roseville 934 Wlu+dhill Drive Rnsevihc. MN 55113 Inver Grove Heights 531N1 S. RoMrt Trl. Salem Syuarc Mall Inver Grove HcigMs. MN 55075 Monday-Friday R n.M.-7 rM. $aUrday 9 A.M._$ I'.M. Mondav-Friday 9 n.M.-G r.M. $atUrday IO A.M.-21'.M. s • ~~~"®~! •~~~~~~~ f t `,,,~ ~ ~° ~ - t that carte with Your r ore Contro 1 receiver. n ~~[~~r ~ the FCC. including thz ability to properly tun[ s or interference wtu'n mcnts adopted by roNlem For example. cable channels. additional P m cablc- You may cncountM' inability t° Dived VCR is connected direc4Y or an erterence rc often s h is p` ss chat th~f c strolling out cab z a °um- ' iMLa tbtc may buY char`oC' rs also ' P` ltcrnativaly. Yon with our cahic -nr or VCR I GCe to use is A blc of workm= Cce trot device: cape _ ) that Canc. .• trnodcl f 5-19 con mate controls such ~ ~ w-rsat" remote Program rac:civccs- UnrverµVCR Pro Easy to) Q4Q0, Radio Shack ` oft. tmodzV 1419 T RC -;-in-1 Fast Rem mote models (RCU300 rygV40t. W 4A ...~~ v CncountM Co- c•.c P R . t)(). ,3 Vr4- ' Bf1t Ceu . located ih[ou_ u da.ily[MondaYnFriday yc v ma set or mbcr chess llsn[Th : mplems a available RCVS i' RC~^,R(1"fl imxlcls lR"`lV 1. . R shoui them The set-top V(rll) odelc iURC c uku4~ ,t tCJ Chan- Sony U^ivccsal Remote U Ra~ p°xe+ ar ickzd P eery[ highCr n^ set-top rcceive~ Rthly fcr:~ a SCVeral drop payments aee P holiday 65 f use of a . ;or a RMVS(ll. RtM trontcs One for Aft m Wisconsin. There is no 0~2---5dy throu€ ,~_ °{ convening Universal FfeC 4tffi3. RC~&~S) C UR RGrata n;on custom r cyuiP^'n ficanily. western 48 hours obta callingstructions for 1Mthu a cable comPtic cable channels «'roce;sa ivc Iv vary s" within fined by throu" Y , yen" that the P rece ,_t~. C-SfXrS, U sled altos my writ only cd to otw' ntro ~ uestions- and are P°~ on Irk scan be following the in: mceiver will °COn .c underitaud r,ablc receiver. anon ~yyp;WU and h the ' [agramm mote co atibiliry y apply Inform 255 ' TV. Plea: a channel mzans Y that can bC P and tuoCU°ns of rc mmotc Control manufazturcr for erns urch;tsc from m (MN) or t-800- . nc1 on Y°uchanneU to such C thNU€ your TV or VCR able Fcamres P y a Y Y rove it. all oChannCl a^ Your ~ set at a tic tares of . u wilt tr= Call the u have Payment ce.~11>de G~tautee And we P be cenain another, al remotes arc available toe use ' earn there inaY - of these devices that ywatchin$ our busl~ss-. you[ home This m ' l tuomg while on Jitlcr- Univcri lvCtronics stores, 1>ccn u,;zful. if ° (}tit ~ as much as Y will arrive at . ice deP°nd on channe le. rapt^= °nu Pn'gsom;uyis aPp°ann° rs 'iryfc ante and c ' ~ intormution has -¢ do sat ham: sate to vntact u our [ime nd we ,mon time for sere cxamp e may not trC P< ~ ` We hope this We value Y insmltation. a JL to use. F°r ~ `ictur Schedule us for an ptsr nest li recording two or more com[ icmre-in-P yuCSdons. P ~TtI1P> ~Otlt~ - our installaSou $~~ °ff wz use of P ` options avaccblcy~ You of ur dw ~1to a on [ime or Y we ll aive Y ui ment. pa55 E9uiPmerit ~Oiile w v~,~b calls too. °r ent channels and the 1s to ~mfonn . ~ th d $UAriet Dad without additional cq P also SrC m c Interior ` f torn your ¢ $O$ onset service policiesRR net $ $1 Bye rem maY Thist~oticF C1Mc sYs wiing l°Ca e which run' ;t le rs thavCa rich .C c cs autscdC year dwcl r home €nCludin '~¢().tat~p' ne Road R e MediaOnz Road r AVyllab]llt}' Of ~ nn the '~ [eceiver is used. . ng e C . 1 Medi%t0 on Mcmt'° >,ct-top our apifity t° nmC whin€ , a lets rtiona on to dt com. click of the channels ol'Fcred limit Y °u use unit. H _ For add Somc be viewed °recei er may VCR- It Y mxrmntcly twe wiring inside you ubsCnbersllwww.inediaone.rT- led and may ve. a TV set or Point app . includes cell the gunners at h[tp~ sttamb do-scdt>ed abo n our wrong ~ inters. Co^nectians. doC home PaaC dten click on Policies Cial fcatures, e or {;omc s : path altloCkou d_ r However. as vanccd features n Y ptiin€ the spC ~ ain som wz1S a. ^P d A the war h It ^t r boil 1 he4t to ou i^ ad roblem to mg with Y°u extra outlCtW' "~I ServSces and service Plates atCSChe IB .wire es nCCCSwill con. s or pies. ui ment. In a odes theca C ut Cable ualitY the use usC ctndr and you havers nt may ba wit titttilc 1 d eymp devices or other tcrminat eq P 1 ~~iptd ~b0 ment or a recei ComPanY be available m rcceivars, descram - no with our egntP ThC Cable eni maY C;i C wiring c d h[oarfband additional sPC`'mriw, eeitic e4u'~m ent may include an sccuriq _ units. horn' u.uc nit. whin€ Cabtc theft incre tohib$rtampet5 deliverin° C tea what sP tune our JCVices. k JwCllin^ tnJ other home We P. ceive unuuthonxR all at then' Tbis egn'P VCR teat can in`~ customen_ mP^'ent t° n: deter theft of sen'ice, including in ardzr to determine situation- with a with multip ' _ of each sCp. anS ualny co x al ethic ; ° ualit red eq action to articular : have a TV o wlnm_ in the intenor space a . n{ Puwha. We wd1 take d legal damag°s. uilve your P' oc rt you vial receiver tune all C t and clcare+t signal C y chest restitution an a switch (°f a s~ receiver and We imW14 hrgh- the stYOn€ s an imegtul services of service, additional receiveUS,ibly -ass Che sure in the c ca termination avie noels. P 'sable Y°O to by P' ~ material. to c^, This wumg PIwY'.tn€ must F+c aft a ~¢WS mium ^' cable cha TV or V CR, will be haPPY your neighbors. Cah1c ,e unJ to ma h contain swiscpl wilt enx vCn'lcc, out needs. anJ we of Ft~ M.O~¢ ~pte afro Pt°viaw of ovr P'~° chat nnCls virih your Chedule tear[ anJ . ' 'r~naF leaka~ , you a s sand of P r to avoids „ FeJc[al CommunicnU~^' will oiler" without charge and maY nnu:rantbled cha rCaardinrtu and €ivc , s sw4tche: ynaliry in ordc have the channells) - teen the open u i v i of i C Occa+ionally, t4II reviews wdl ba ribon maY Care lino- Rleaae contact us e1nbCr. which you arc a[.'COStom~ - Y „ ThesC P may Purchase bY'pa, s . Picture to wrih rcoulat otn C 1~, Sup. tourer _ tamers arc t scrvicz= • Ca11in€ the Cos to discuss alternatives wit Y e,a abdruc> mce wepine unit when In addition. Y°u at retail outlets, blin€ (R ... In accord: .CI. nil cable Cos their d g orN cby movies rated t cha c cha[gcs. Divers nh descram it ineiJe °L na1 le [ec fivers w should You `CZ in thzm Comtnission SPtihIC wiring t^Odv allow ou stone rs to t hlocke 1 vvi[h cab fact. pies - c th atabili~ rTt+arsd VGA work additio us, to .Cram «, acquit c rddruon r c from vc Je' 1 aC or mtintain prplc w' erit COiri~ powever, that Cable neJ under- crvice. to : au t+c obta fivers that ha mat[ >' . plc recz am a •~y}kpril ahauld only Ace%CS 1. yon should centers trim ovc. rCp' s w abou[ how Y -pluck resnangC, rem i«an of >erme°' ovC, mptxee or m au should kao able system. s for Ca , u C 1us a advcnisCmant' poxes' or al to sell or icou scrmnhled nor n, tennir» rcarringc' mm scrvicC charg' P Thing: 9 bed to your Inca[ c RQUiprnenC' offer irate he illeg r . will 1 nee yible tsoculled ""P devicz-s maY nzed to protze s. PaY-pCr" horntsun n'quest. wC hz aPPliCahle hourina select a qualif long: when CQ R¢adY' and" mb7 ubs~ritte t n addii n r to what Tv stand that t1Nm us, geca iFiorirchhe use of any rU4eipe`tPlc who use »} P wiring at t vl eau Y tsclve* as ..Cahl b 4nv ururn: x rviCC th FCC"s ., cable cu r tit; n;il<. crforcn th 1: ° to meat lhC .r nz o ,. wits You Ming. i have ;mthorirc µCYwilt sat au m't Pnwidcd h~ stcalin _ scd ricu'^ to Char^' rty comraCtar v0.'rc with o rr ahilit, yr C : mu One of the rza: roSmm Somc of you maY m scrvkcs. meters a, P ' = store channels of P the air. inbled Channels wC p „then Jescra filers lorry az1U`'lly able off in Incrc' ihird-P o sat Vow or.ioc to ath' vi rm~s finale r[rvr e- many sera to tun[ in al view, and scram rCSUh ;irdg nr to p l y. uality cab1C ° to receive unapte ivess(de. unlairlY their acti[ms d slog b° ~ s that can tune to all that are illz,xl [CCC , tactic-e ma}' c 4 older : This P ~ . ~ pi.. u* sets os VCR: have s acm. veni5ed as service- tcchmCal nand there maY caplc,Y~ that was ad vncnbcrs. ccivcss vv. P viSC. O vet the " our honest s ..rs, Im ortaM that t ' rTV or VCR rho equ+Pmcnt bla cable re ^,J.~""' ~ can o{xnttc the .. channels avaou hlav an cn~ to compatiblC ~ JirCCtly to ea ReSpOt2 L'Oitt[O otc control cvicc 1 device for n mm~inai F"qt if Y ° or licablC to d eted when conncet°d lord- ' PP nelc held tern "cahlz ready . , s a ore Comm h;:i^~ werC AhanJ- rnvide arem ,- not pcdorm a" yihcrc P viauslY the rc[:epti`m o~CR. old m [hc w,C uie. We P was' t^' TV s ~ • rabic This is trc ` tacturcrs $ovetTt ulalions. 'cable rcadY ~ or TV sec menu w, federal rc~ ui[e- rc . _..,,nhm' t° nc snot be Called technical q .___.- .,.,.a ..r .r, the n ~;~~~;:, ;,~., s~, r ~ ax r a = s r ~ . .: r• ard- ng as as alx are used and installed properly to avoid signal leakage and maintain signal quality. Customers, who elect to rearrange, replace or maintain their own wiring may obtain high-yuality materials from us slightly above cost The company offers a maintenance plan, per outlet, to cover any costs, which could result in a service call for repair or replacement of inside wiring. I(cable home wiring which is not installed by us results in harm- ful or improper signal leakage, or [he need For a technician [o visit your home for service, we may hold you responsible for rectifying the problem. Further, we are required by the FCC rules to terminate service to any location where signal leakage problems are not corrected. A Clear Picture and How to Keep It We do etcry[hing possible to make sure the picture you receive is the best it can possibly be. If you're ezperiencin_ reception prob- lems, there could be a quick, easy solution right in your home. Take a look at the following troubleshooting checklist • Make sure the receiver and television are plugged into a live electrical outlet. • Check [o see if the problem is affecting all TV sets in your home that are connected to our cable television services. • If you have a receiver, be sure your TV is tuned to Channel 3. • Switch all cable-ready TV sets to "CATV". • Hand-tighten all [he connections to your TV receiver, and VCR. • Double-check that your electronic game, PC. or any other equipment connected to your TV is connected properly and is no[ interfering with your connection. • Make sure [he batteries in your remote control are working properly. If you've tried everything and the problem is still no[ resolved, just call a Customer Care Professional to schedule a service visit. Service calls are scheduled in two-hour time blocks, so please make sure to schedule a time when you'll be home. If your service is interrupted for any reason, be sure to call us. The experts in our Repair Department will begin work on your problem as soon as they learn of a service interruption. And, a[ your request, your account will be adjusted if you lose service for more than 24 consecutive hours. While most service and repair calls are free, there may be a charge for certain nontable-related service calls. Please see your rate card for service call charges. Installation and Service Maintenance Policies • When ordering, a customer is reyuired to provide a driver's license number or Social Security number. • At the time of installation, a customer ordering new service is reyuired to pay for [hc installation charvm and one month of service in advance. • COD payments must be in the form of check, money order, or exact amount of cash. The installer cannot make change. CODs over $100 must be in the forth of check or money order. • A customer (or an adult over 18 years of age) is required to be at home at the time of installation. ~~~~; ar ale s .. "~ The TV set must be placed where the customer wants it to be connected. Quoted charges arc for standard installation, and additional charges may apply i(custom work is reyuired. Cable receivers and remote controls remain the property of the company. Your account may be chan_+ed up to $I50 f10 per cable receiver or $ I O.W per remote fi>r damages or failure to return eyuip ment upon disconnection. Signal Quality and Customer Service Policies/Complaint Procedure • Our business office is open weekdays, ezcept holidays, for customer visits and telephone calls. Our Call Center is staffed 24 hours a day, 7 days a week. Our telephone number is print- ed on your monthly bill. • When you call aMxrt a xervim problem during normal business hours, a C'ustomcr Carc Professional (CCP) will attempt to determine the nature of the protestor. If possible, the CCP will help you resolve the pmhlem Deer the telephone. If the prob- lem cannot he resolve) during the call, the CCP will schedule a Scrvicc Technician hr visit your home, usually within 24 hours o(the time of the call. If our workload permits, [he Scrvicc Technician will be dispatched the same day. • We maintain a locate loll-free telephone access line, which will be availahlc Io you 24 hours a day, seven days a week, every day of the year. • Emergencies that affect signal yuality such as fallen utility poles, violent sHmns, or very gild weather may inlcf(cre with reception of cable service. We arc committed Io have one of our crews promptly correct outages onxherscrvice-related problems occurring as a result of an emsro+ency situation. We pledge a prompt rccponse at any time if a large area o(the sys- tem is experiencing technical difficulties. • Our CCPs and Service Technicians arc well [mined and have authority [o xUCmpt to resolve a customer's problem, including replacement of any non-operating cyuipment in order to pnr vide yuality service. • We offer an "appointment window" for installation, service calls, or other installation activities which arc either a specific time or, at a mazimum, a four-hour time Mock during normal business hours. • We commis to a policy to no[ cancel our appointment with you a11cr the close of businccs in the business day prior Io a sched- uled appoinmlcnt. 1(wc are running late for an appointment, we will attempt [o contact you and will, as necessary, attempt to reschedule to a time which is convenient for you. • We will maintain rernrds for at least aone-year period. In addition, those records will be available for inspection by the franchise authority of the FCC. How to Use the Automated Phone System • Call the Customer Service phone number listed on the (root of this brochure. • Listen to the instructions. • Use the amomated services (or. -Receiving your account balance and hillin_ in(ortnation Reporting technical problem. -Confirming an appointment -OOicc and paymrnt hxations and hours ol'opcration -Receiving general information -Dircctione to ol7 ice locations -Speaking m a Customer Carc Professional If you do not have atouch-tone telephone. your call will be automatically directed to a Customer Carc Professional. How to Order MediaOne iN DEMAND Pay-Per-View I) Select a movie nr special event from the listings in the monthly iN DEMAND guide or watch the TV Guide Channel (where available) for today's iN DEMAND schedule. 2) From your honor phone, call the toll-free phone number assigned Io the channel on which your selection is playing. All phone numbers arc listed on the TV Cuide Channel. You can order up to I hour before (hc scheduled start Time. 3) At the scheduled star time, tune to the channel on which your feature is playing. Enjoy the show! You must have an addressable cable receiver box to order MediaOne iN DEMAND Pay-Per-View. Your correct home phone number must be listed nn your account Your account will be billed automatically (or each feature or even[ ordered. Billing Questions & Answers Q. Why it my cah[e .cerv[ce hf[[ed irs advance? A. With your cable service, you pay for your curtem billing period al the be~~inning of that pcrial. It's just like when you pay rent or magazine subscriptions in advance. Q. What is a prorate nr partial month? A. A partial month service is a service char,e or credit for a period of time Icsz than one month. For examplr. If your regular billing cycle is from the Ist to the 30th of the month, and you change your service on the IS[h of the month, you will see a partial month service charge from the ISth to the loth. All partial-month charges will show the number of days and cost per day Ibr that service. Q. What it a frarschise fee? A. A franchise fee is paid by the company directly to the city or township in which you live for use of public rights of way and the right [o operate a cable television system in your community. ~- '"' ~ • •~~~~~~ r `? ,~~~,t~ t r M'r, q~1 ~` 1 ~~~ ~`~ ~ °UT Satl~fac' t roblem rosolvod t° When writing " addrew • If You are unable L your t° Platlong v"~h your names -- ~~ ~ ~+ ~. ~ ' <"'~ ~ Lion. Y°U may p do f t~ ert madrtot vies or event,. incmde a desc n mDo~ a ry~ t for PaY-P°f-vies v bed 1° you) ~torter 1-iaiso TTY' n ~< ~'~~18 ~ y~us ri ~ and LelePho~ Cu. 's, yr ice (excep after they arc pro the lvtedinOnP~ plyxy ~~~'~ advance for serv Il billed' nt due and 10 River MN 55102 of Your which are genera Y w the total ao lily by tltz PaY- will stto ee due th our hanauthority- Th anchising ns Cotnntusion nu recciV° agree to pay us m other pharg ~ y sins! author The Gilts Y bate. You ice and for any d related t°` cots. anicatia payment due fez(s) an TM if y°nrp z u t the to al r a ditto°U maY eta ~ ncbi complaint, Y nsible officer for our fr What ~ the Ftr{erat Com+" 1 Communications inert due date for that suT" In ad ~ Y fm, e Fedara elation- admrmsnative,a e Payments or npnpaYm a in th menC eeg tc and additional fees- Q' Rega(atary Fee rovided federal govern us, including any vmznts due to address of Che yes m H charge P used to fund charges and asses. fees, and other sePaa d information. r„r rxr rfan f ~~ rt<cnnna4 low: h ~ above for d hional ou a tea he A, This is a any retumtd pheck a t dee y n° ~ we m Y v a charges. Commis+on rule: t refer to ParngraP hilt due, cur bill. Be sure that Youc lea` e service Y rade or downo ll in a me arc <'f C„ t„mn Het xtr M„'„ads ~ wi N<"'R4 rx,m,., °ndm ~ p{eas ou receive, for Hut is Cafite Onto. Hncrci `+r~ Q' When is rnY the top bill is late. P if you ¢haage th Both as uPg annua Y < - upurban Ca Shnrr,~ 4 is at ~ mmn: mba h the due date. if Your front of pvided to you The dun d~chzs us by e of-servicecfharg ' ~". m,aron A. chang - such es is also pr N n scat paYr'tC ne of the office addresses listed on the other char°aes. if 59o arnn r""`.n9c NE t CO1~h fi Dr t Sn W<x ` N 55143 it in too p, listing of ~ ,toffee .. bong mailing or bill : hire fees.~ana ~sred on foe F hare- all taws. frarw future Cdumnia Hcrgh.,MN this brae Sc not slw`vn on Your IvF; n ace R 1 t d s resulting in a You agree to pay w pr may in the 7 ti,n .rn, n fi, rAce rain JRnmatlfra 'ur ~<e,~~n Q' What is a aae¢ ehat'ge•. billing penod ~ anY. whit6 arc tu' from us. F t r loos ach us m time. da s of receive be disconnc Qua e inert of the Prm nt did not ru bill within l5 Y' instal- seNiccs Y°u our seNice maY d we may A sty emenC, your P Y ayyng your svdl include licable law. Y ate. an a mini- a5~5 sazknn 55s2t NE F,~m„<vTN:[~ ~ "~" 9a m nw t;on pm bill. P $rstbill Subl instatlanpn fca a°n~et N;u,oP~ MN ~' on Y , ice. four yyment made of++~ ect to t pay au due, by tL e den d 6cfo+z we Tett is " pnJmTr, 1M1 Crv,r Ccn1rvcr Parkwu late notice votd this not advance P s our rto ,.hero 1tb34 5'I t ^ "' 553-e'! receipt wilt a d will reflect anY th in advance: Loathe end of Y Hobo pyy all P ,s advance charges connect, anY rental x95.gpF R charges an on stallation s Y month ~ ou do not re fee maY Fos mr <i,;rr ofR m,w,` <r>n + 1 alto CxoQr'~aL R CaR Comrnia on u~9S2 ~k[tipYe <~nr ly iatitvn are billed a date of in. wing month. A, mum o~n~ Furthers i g , es from the the folio [ion of retumzd tow . Ahan installations ~ es for nt tf+y tomPuta Your: ust be ree eying bi}7 reflects nod. Plus char°- deter- equipment m ~ checks. ce to You of a tv~ Las tn3 late PaY^1° ractical to inert ed fey rewrned tc tesutt fr mditficalt and imp Anoka. M~b7s~ai }nrC~xeN;gni mSrnii s'Nw that billing Pe at if Your PaY charg aired by law' afte ou maY obtain ch d o~6~ tt s - t additional cos ' extreme Y e. rh s the tomPanY ise, c r MN 5 Othzrw . m e. awn- meNdm Th. ld be It mdated damae30 daY~ ~ T° the extent ref rice increase. Y + - e a mute. Y Fnr,he dp°' <, gk,inr, Ce which wW as a ~4 within of par services of P itional chang ' It in P° t ou ag b the company ive maY yew fey to the clued Y service tiers at nn add u rece lea- ore t< ce a ta*c fee pf $5.00, ou for rirct< yin<.< rinm tp p,,.k ~n,mnn. ssCxti0n5. UnrLlnrtfi Metro Telero ~uvi- For+hu<i,} ~t~min yeRd mild C tYtot t ' F, is not yet an ntV carted biIIy You o4 the servi°°~ Ys°rvice chargWe have s PPlied Y may imP°• oath's e o,ces price List have 9 t refi¢cted grade, oT chang " . if ypu eatimrs Com NS> s..` N s5 j tar . s your next m credit, Y ~ cns< m s,,xe ^M~ pn men[ rte rocec will apPe&r acts and Scour local cable of +ce _tr is mY pay after we P ert but uzsts {or tF3o rota' v «, t r ieq c ume gsaga Prod or calf Y s of Qr Q' W'FrY rrtem is retetved par current statam details, ottoro or tithe to 6 month: nra;` c. MN n.K' R ,A<r„nwrc ~~,.4,<ur, ^J r4n,s :,ne. tsta nw v ~,,,, A. If a pay not show on Y ert. any bihing tprreztion. '7F3 4s r bill it maY montlt~s statem It there are attentior~'~ seeking to cot- - 5 those to out ~ ,dm ~n m~*4 SS1l pu the following r must bring pr attorney F„r,ge,~s" You teGpive the bill for which Y ,y n Q r mP tune to eal<' rte wish to avoid c az bu~ st use a collection aS an ypther right `x' a' ree C,wn p m.,n 1~r. Pmc SP^ng` vs''7 n C p5 r g y law, Y°t+ When is the t seNice. You your Phone hoes wised to we us or ecyto aPP it ~ «. 4 - eive Your bi{1. Onr if we are xe4 t licablo ^,.~„ atonally. pu, subj or pthzr action. -{hest x.n R;s F si ,f R,rr a )dlannd. ,fie riN %ouv A, To insure P atres You ~ nods as gmcklY test money that you o F 1 ~rhx ut,' t ing our Peak bourn T diaielY busy Pe have against Y stc o4 aolleetion c°°ts of a the Pcciod !ram calls during W e maY iced to. art Lpsis. ~r,rCnY of ° during rate recisted. reasonablabut are not lim ,c fees, and court' For dv ~'p°`` Wxm~++'"~ Ho;o cANH55g3x p t i , tut, y. +.FF76 deemed to be voluntadiv r r T ~ ' ttt t 1, reP{°~ntsnves wdl atience is aPP m PaY the include. 1 s Yom P ~ costs mffiht reasonahle attorney „d Bible- as Pos collecfton agency. will be ~ s,. n rv 54' N x from YpIl m, i tt ~j1{~ ~bng not only M r~ m ~ 7 t Ytiltm8p~~'ciesi~ 1 bditng Pay enisreccived n,t<wt.~~ ,oat°COnnt" (t,tY~tandte9trn as it m Ra ` m, .ru Ona ` 512t iii or month Y a inert and creel ~ •m Paid. andtvn,MN a }<At 1.a4 S~ C. N r5 II~Ii Your monthly cable b Your charges Pu h as those regard g gTT15 _ _ t s s t eel GS ~ ou a listing read the ~lyGL6Mer COIlC hone nua be `P[int gives Y c eclat mzsngiake the time w make our oakdalc. M . -~laa g.P,54Y~O~0II Uf nCLrns pO HsSq ~2` maY also oontain.P=za Pleas view Y°nr billY~ will gznernllY ~ tall the cable office a`to~ co other aspect zv and [ore ~ttett, that you ou have Question or any. mc, rotddin~ service or rate than s are We urge time 7 stions or probl [ p monthly mes e and addres. on Y bill anY ride m sure Your earn each month. bysis~ our hopk_up Que. which we eke P c time ' nth-to-month ice is service, VCR seNice. billed at the Barn of the cable telemson . service to you an a m~ Itpurs after serv ooits, We provideervice start withinf nth,s service, anY d ble when to Yuu. -_ _---"-` C1Targes fo 'r,e, charges far o„mmO lesce fees.,r„~each rnonth 1n __~ "-'---""---- APR-2i-2000 THU 0343 PM FRR N0. P. 02 W, ~~> , 4.614 Building IJesit;n Sland:n•ds 1) Purpose. 7'hu purpose of this section is to promcAe duality devclopme~m throughout the conununity that is :,(tractive and visually compatible with adjacent devclopmuu. 2) Uea'ign Itctierr Rcyuirerl. Appt'oval of buihling elevations is rcquitvd for all now cvmmc,•ciah intluslciul, insliuttional ,tad multi-family development. i3uiltling design approval is £IISU required for any remotlcJing ur expansions activity that increases tic overall size of the building by 10 percent or more. a) 17urldin,q Mrnprittl.v and lJesig,,. ThL following material :md design standards shall is adhered w: a) Ruildinl; nutlcrials for all projects sha11 be durable, require low ntainlenanco and be of the saute or better quality that that used on surrounding ptvpcrtics. i) l:iuildint~ elevations should include a variety of architet:uuul f~atures and building nutledals to provide visual interest and five each project a distinct character. Special cart: should be Liven to building elevations that face a public right•of•way or tt residential urea. llours, window frames, scrceuing walls, untl other archilccttu'al fealufcs should be. finished to complentcnt the color ant( material of the principal builtlin~. c) All additions, cxteriar alterations or accessory buildings constattartl after the uriginzd buildings shall be of the same nmtcrial and design us the original snuctuty. llowcvcr, this provision shall not prohibit the upgrading of the qualify of nrucrials used in a remodeling or expansion activity, provided said upgraded material complements the ari;,~inal. 4) /tpplicutian of Mrraara• I'lru, ,7ish'ict Prnvia'ions. Propel'lics located within the disU'ict bounttaries of master pl:m area shall also be suijcct to lho district provisions of the. master plan. `J.G15 `Pcleconnuuniculiou'I'or+'ers/Antennae t) Purpose. ~Ct1c purpose of this scctiort is to provide fat' the installation of tclccanmunication towers anti anlcnnae in a ntanncr that ba]mices tyro need 1'or Such fae11111e5 Wlih the pglC0tla1 adverse impacts on the puilic healtlL safety ;lad wclfaro. 'fhu provisions of this scetion arc intundec! to cncoaragc the collocation of I'acilitics in order to minimise the number of towers needed to wive the couununity. City of Cohanbi^ Fici~hts Drtil'1 for Rey idw -• $:!7.00 17cvulnpuacm OrJinuncc ~~• Soclion G Yagc 3( APR-2i-2000 THU 0344 PM FAX N0, P, 03 2) General Provi.eions. "Chc. following stancLvds sha{1 apply to all tclccommunicalion lowers and antcnn;re: a) All obsolete rout unused antennae shall be removal wilhin six (G) months of cessation of operation of the site, unless an exemption is granted by the Zoning Adminisu'ator. b) All antennae shall comply with applicable building tout elechical cucJc rcquirentcnts. c) Slruchuul design, nunmting and inslallalinn of the antunn^ shall comply tvilh the manufacturer's specifications. cq "fhc. height of the antenna shall be the minimum nccess;uy to function satisl'acturily. as va'ificd by an elecU•ical engineer or other appropriate professional, c) Anlennar: shall not be artiftciaAy illuminated unless required bylaw or by a governmental a;;ency to protca die public's he;dth and safety. f) When applicable, a propostd to install a new antenna shall be aer;omp;uticcl by troy required l^edcral, State or local agency licenses. g) Towers unckr 20t) feel in height shall be painted a nnrt-conh•nsting color consistent with the surrounding area, such as blue, gray, brown or silver, or havo tr galvunizul finish to riducc visual impact. h) 'I'hr. tower shall meet the setback requirements for a princip;d structure in the zoning disu'ict in whichtt is loc:ded. i) '1'hc. minimum saback from the property line shall be the height of the lower, unless a qualified sh•uctural engineer specifies in writing that the collapse of tltc lower will occur wilhin a lesser distance under all Ibrescrtblc Cll'CnmSIanCCS. ,p '1'hc antenna tower shah be self supporlina through the use of a dcsifpt that uses :ut open franc or uurnopolc construction. k) Permanent plalfw'ms or su'uctures, exclusrvu of <uttenna, that increase. ofF- site visibility arc prohibited. 1) No advcr7isin; rnessagr; shall be ai'fixed to the anlcnna structure or tower, except as nary be required Iry fury Federal or St<ue regulations. 3) 1'ri+~rrleA,rre,uure anrllrnvarv. Private (non-cammcrciap receiving or transmiging antennae and towers arc permitted us ttn accessory use within all zoning districts, subji~ct to the following requircmcnts: a) "L'he combiucd height of the antenna ;nttf any suvclure to whicL the anlcnna is attached shrill not exceed GQ feet, as riteasured from ground cl.:vation to the highest point of the tower or antr:nna +utached thereto, b) Frrocstanding IQWL`I•ti ShaII I7C IOCitICCI wlthirl U1C CCaf yal'CI. c) The tower shall not bo used i'or annmerci;d purposes, d) The installation of more than rntc (1) tower per property shall raprirc the approval of a conditional use permit. Coy of C'ulumbia f I~iglua Draft fur Review - 427.00 llovclopnunt OiJin:mr:e - Section G 1':+ge 27 flPR-27-2D00 THU 03 44 PM FAX N0. P. 04 4) Cl,nunercirrl AlrRrrntrrc mot Travels. Commen;i;tl receiving or transmitting antennae and towers me subject to the following provixienls: !!) AnlClln:iC CU^lUealCli wllh aft L`SSCntlal Sed"V1CC SIr'UCLIlrC ~WatCl' tower, electrical transmission line, etc) shall he a permitted use in tell zoning ilisu'icls. b1 An(cnrtnc co-loccuecl on an established commercial antenna or towerr shall be n prrmilted usu in the commercial and indusG'ial u)nin;; districts. r) Antcnuae attached to, but not above, the exterior walls of a building us an integral part of the architecture shat! be a permitted use in the eonuncrcial and industri;lt zoning districts. !/) Antannac not co-located with an essential service structure of csL•lblishcd commercial antenna or tower require Ute approval of x conditional use pcnnit in the couurtcrcial and industrial tuning districts. Such antennae arc pruhibital in thu residarrlial zoning dishicts. r~l Accessory equipment associated with free-sCUtchno IUWCCS and tmtcnnac ,:hull be loeatcd within an cquipntcnt building constructed of materials and color compatible with the p(incipnl building, iF any, and the surrounding area. Said equipment building shall not exceed 200 square feet in urea or S?. feet in height. City ol'Cu(undiia ^Cights nr:,rt n>r r,~,.;,~~ - a X7.00 ncvclupm: ul Onii n:uxc - Sci: t ion G Page 28 AgcnJa for Regular Cily Council Meeting of January 10, 2000 Page 6 WHEREAS, the City Council has represented in general terms to adjacent property owners that development at this site was intended for a senior rental apartment project only; and, WHEREAS, the current zoning of this property as R-3, Multiple Family Residential District allows as permitted uses other types of projects including, but not limited to, townhouses, other multiple family dwelling structures, YMCA and similar non-profit organizations; and, WHEREAS, the City Council determines it is necessary to 1) complete the Comprehensive Plan update and conduct further research and analysis as to appropriate land uses for this surrounding area which currently consists of single family homes, church, public park, and retail business uses; and 2) identify appropriate zoning and performance standards for the subject property. NOW, THEREFORE BE IT RESOLVED THAT the Columbia Heights City Council hereby imposes a six month extension to the moratorium on site improvements and/or development of property owned by St. Timothy's Lutheran Church in Columbia Heights, with said six month extension being in effect until July 13, 2000, and recognizing said six month time period maybe shortened by adoption of a resolution of the City Council upon earlier consideration of findings. Passed this 10th day of January, 2000. Offered by: Szurek Seconded by: Jolly Roll Call: All ayes Mayor Gary L. Peterson Patricia Muscovitz, Deputy City Clerk 14) Establish Public Hearine Date - 2000 CDBG Application Council established a public hearing date of Monday, January 24, 2000, to approve submission of the 2000 application for Community Development Block Grant funds. I S) Authorize purchase of two police vehicles Council authorized the purchase of two 2000 Ford Crown Victoria police vehicles, along with service and pafts manuals per the State of Minnesota bid, with Funding to come from 43 1-42 1 00-5 1 50; and that the Mayor and City Manager are authorized to enter into a couhact for same. The City Manager indicated these will be replacement vehicles; programming requires two of the least used vehicles to be transferred to other city operations and two other vehicles farmed out to auction. 16) Adopt Resolution No. 2000-04 to Impose a Six Month Moratorium on the Placement, Construction. and Modification of Towers and Wireless Telecommunications Facilities within the City of Columbia Heights The reading of Resolution No. 2000-04 was waived, there being ample copies available to the public. AgenAa for Regular City Council Mee[ing of January 10,2000 Page 7 Resolution 2000-04, is a resolution imposing a six month moratorium on the placement, construction, and modification of towers and wireless telecommunications facilities within the City of Columbia Heights. RESOLUTION 2000-04 BEING A RESOLUTION OF THE COLUMBIA HEIGHTS CITY COUNCIL IMPOSING A SIX MONTH MORATORIUM ON THE PLACEMENT, CONSTRUCTION, AND MODIFICATION OF TOWERS AND WIRELESS TELECOMMUNICATIONS FACILITIES WITHIN THE CITY OF COLUMBIA HEIGHTS WHEREAS, on February 8, 1996, Congress enacted the Federal Telecommunications Act of 1996, P.L. No. 104-104, to deregulate the telecommunications industry, providing a more competitive environment for wired and wireless telecommunication services in the United States; and, WHEREAS, increased competition in the market for wireless telecommunications services may create an increased demand for antenna sites on towers and other antenna support structures necessary for providing wireless service via existing and new technologies; and, WHEREAS, the Telecommunications Act of 1996 preserves the authority of the City to regulate the placement, consh~zction, and modification of towers, antenna support shuctures, and wireless telecommunications facilities, in order to protect the health, safety, and welfare of the public; and, WHEREAS, the Columbia Heights Zoning Ordinance currently allows public utility structures as a Conditional Use Permit in every zoning district within the City except for the I-2, Industrial Dish~ict which does not allow public utility structures; and, WHEREAS, the City Council determines it is necessary to complete the Comprehensive Plan update and the rewrite of the Columbia Heights Zoning Ordinance and conduct further research and analysis as to appropriate zoning and performance standards for towers and wireless telecommunications facilities within the City. NOW, THEREFORE BE IT RESOLVED THAT in an effort to protect the health, safety, and welfare of the public the Columbia Heights City Council hereby imposes a six month moratorium on the placement, construction, and modification of towers and wireless telecommunications facilities within the City of Columbia Heights, with said moratorium commencing and effective the date of adoption of this resolution, and recognizing said moratorium will effect only those applications for the placement, construction, and modification of towers and wireless telecommunications facilities submitted to the City after the date of adoption of this resolution. Passed this 10°i day of January, 2000 Offered by: Szurek Seconded by: Jolly Roll Call: All ayes Mayor Gary L. Peterson Patricia Muscovitz, Deputy City Clerk The Planning and Zoning Cornrnission and Telecommunication Commission will be forwarded it formation for consideration. It is desired to have towers be less obtrusive to neighborhoods.