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January 8, 2004
CITY OF COLUMBIA HEIGHTS 'I'O: COLUMBIA HEIGHTS TELECOMMUNICATIONS COMMISSION MEMBERS FROM: LINDA MAGEE, ASSISTANT TO THE CITY MANAGE DATE: JANUARY 8, 2004 SUBJECT: JANUARY TELECOMMUNICATIONS MEETING This is to notify you that the Telecommunications Commission Meeting scheduled for January 15, 2004, has been CANCELED due to lack of agenda items. Enclosed please find informational items that have beeu received since our last meeting. LLNI/sh THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, OCTOBER 16, 2003 The meeting was called to order at 7:05 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members Council Representative: City Representatives: Legal Counsel: Comcast Representative: APPROVAL OF MINUTES Dennis Stroik, Reuben Ruen, Dan Swee, Ken Henke, Bob Buboltz, and Dave Mahoney. Brad Peterson arrived about 7:20 pm Bruce Nawrocki was present prior to meeting. He was excused to attend interviews with potential Commission members. Linda Magee Steve Guzzetta Kathi Donnelly-Cohen Motion by Dan Swee, second by Dennis Stroik, to approve the rninutes from the meeting of July 17, 2003. All ayes. OLD BUSINESS A. Channel Check Volume levels continue to vary greatly. Channe122 was very low. Channe162 was slow to sync in. "No data available" was shown on all channels. Kathi Donnelly-Cohen stated that we had a bad box or needed to have the present one re-programmed. She told Linda to call Bruce in the Service Dept. and he would handle it. B. Correspondence Log and Follow Up on Complaints Michael & Joyce Hurley-1119 42 % Ave NE-Had problems with cable and Internet service. It was found that some parts had been improperly installed, and some bad jumpers were found inside the residence. Different techs were sent out Sept 24 who corrected the problems. They are now happy with their service again. Joanne Student-called Dennis Stroik and said she recently had solicitors at her door trying to sell Comcast Programming Packages. She didn't like their approach. Kathi stated these solicitors have been pulled from this area and will no longer be contacting residents in this manner. Moreover, Kathi will put a "do not contact" on her account. C. Other Old Business Linda reported that after the last meeting, per the direction of the commission, she sent Bryan Olson a letter stating what the Commission's recommendation was regarding his grant request, along with another copy of the grant guidelines. Mr. Olson came in and got a copy of the minutes and then sent a letter saying he would be withdrawing his proposal due to the fact that his history video does not meet the criteria, and seemingly no provision can be made to deal with a "for profit" vendor. TELECOMMUNICATIONS COMMISSION MINUTES OCTOBER 16, 2003 PAGE2 NEW BUSINESS A. Franchise Fees for 2nd Quarter 2003 Franchise fees in the amount of $34,429.26 were received in July for 2"d Quarter. B. Rate Regulation Options A copy of a memo dated Apri19, 2003, from Creighton, Bradley, and Guzzetta LLC was enclosed in the agenda packets regarding review of FCC Forms 1240 and 1205 filed by Comcast in February 2003. The forms submitted establish proposed rates for the period of June 1,2003 to May 31, 2004. To prevent the rates from taking effect, action would need to have been taken within 90 days of the date of the rate filing. As no action was taken within the 90 days, the rates became effective but the City has 12 months to review and act on those forms. If no action is taken within the 12 month period, the City cannot at a later date order a refund or reduction with respect to the current rate filing. Comcast is not charging the maximum permitted rate it calculates for basic cable service, and no increase in rates charged has occurred since July 2002. The memo went on to outline the four options the City has citing the benefits and drawbacks to each option. Option A is to do nothing, but we risk losing the right to use the current rate information in future rate proceedings. Option B is to decertify which would eliminate the need for Comcast to file rate forms supporting its increases and since there is currently no competition in this area, monopoly pricing could occur. With Option C, the City could choose to not perform a review at this time, but to issue a rate order preserving our rights. This may preserve our rights to look at the data and calculations used in the current forms when taking action on future reviews. Option D is to perform a full blown rate review which we did with AT & T two years ago. Although, this would be hard to complete within the 12 month review period and would be costly. Legal Counsel and staff are recommending the City pursue Option C whereby we do not perform a review at this time, but preserve our rights for future reviews. The rate orders for Option C can be prepared inexpensively, based on last year's experience. This must be done by February 2004. Linda informed the members if this option is recommended, it will be addressed at a Public Hearing which will be scheduled at the November 10, 2003 City Council meeting. Motion by Ken Henke, seconded by Bob Buboltz, to recommend the City Coamcil not hold a formal review of the rates as filed on Forrns 1205 and 1240 in February 2003, and to issue an order to preserve our rights for future filings. All ayes. MOTION PASSED. C. Joint Boards and Commissions Recognition Dinner A Joint Holiday Dinner will be held for members and one guest of the various Boards and Commissions in recognition of their volunteer service to the City of Columbia Heights. This dinner will be held at Murzyn Hall on Wednesday, December 10, 2003. Social hour will be at 5:30 and Dinner at 6:30 pm. Invitations will be sent within the next few weeks. TELECOMMUhlICATIONS COMMISSION MINUTES OCTOBER 16, 2003 PAGE 3 D. Other New Business A copy of a letter sent out by Comcast to subscribers who still have analog service was discussed. There was some confusion over the prices quoted on the letter and flyer for digital service. Kathi clarified the digital service tiers and packages that were being offered. REPORTS A. Report of Commissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Government-Nothing to report Liaison positions will be re-assigned as follows: Channel 15-Public Access-Reuben Ruen Channel 16-Government Access-Ken Henke Channel 18-Educational Access-Dan Swee Channel 19-Library Access-Bob Buboltz B. Report of Comcast- The phone statistics and detailed outage reports for second quarter were enclosed in the agenda packets along with the Programming produced for Community Television for July through September. The detailed outage reports for August and September were passed out at the meeting. Kathi reported on HDTV (High Definition TV), VOD (Video on Demand), DVR (Digital Video Recorder) and NR (Voice Recognition) services. She also said that hi speed Internet subscribers are increasing as forecast. C. Report of the Cable Attorney Steve Guzzetta briefly reviewed the process that will take place for the Renewal of the Franchise. The process will probably begin officially in November of 2003 as the Franchise expires in November 2006. Steve explained the City could initiate a Formal Renewal Proceeding or pursue an Informal Renewal Process which is usually less expensive and happens when an agreement can be successfully negotiated without any formal litigation. During this process the City will do a needs assessment, look at past performance, hold public hearings, and compile a list of requirements that need to be fulfilled. He said it is a long process as the agreement is usually fora 10-15 year period, so it is important to renew a franchise on terms and conditions that will meet the community's cable-related needs during the entire time. The grant of a franchise confers a valuable right to Comcast giving them use of the right of ways for private profit. City officials should ensure the taxpayers are adequately compensated. Other items that could be negotiated are an Institutional Network and financial support for government access so the City can communicate with its residents in a video format, including during emergencies. TELECOMMUNICATIONS COMMISSION MINUTES MEETING OF OCTOBER 16, 2003 PAGE 4 Under the formal renewal process the only four criteria upon which denial may be based are: that Comcast hasn't complied with material terms of the existing franchise, that they have not provided quality signal and customer service, that they don't have the legal, financial, or technical ability to provide the service, or if their proposal does not account for the cost of meeting future needs and interests. As a point of information it was noted that by 2006, the FCC has ordered that all broadcast channels must discontinue using analog technology. This will have an impact on the City as our equipment and programming technology will also have to be upgraded. Guzzetta stated that it is important the City budget accordingly for the legal costs that will be incurred as well as the impact of the equipment upgrades that will be needed. D. Report of the Assistant to the City Manager Nothing further to report. Motion by Ken Henke, seconded by De~:nis Stroik, to adjourn the meeting at 8:00 pm. All ayes. Respectfully submitted, Shelley Hanson Secretary Comcast® Kathi DounellyCohen Director - Govermnent Relations Telephone: 651-493.5251 Facsimile: 651.493.5288 October 28, 2003 Linda Magee Columbia Heights Cable Commission City of Columbia Heights 590 40`h Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee: Comcast 10 River Park Plaza Saint Paul, MN 55107 Enclosed please find the Quarterly Franchise Fee in the amount of $33,575.50 for the period of July 2003 through September 2003. Per the franchise agreement, it is calculated based on 5% Gross Revenue. If you have any questions, please contact me. Sincerely, ~~~ ~ Kathi Donnelly-Cohen Enclosure ~~ COMCAST FINANCIAL REMITTANCE ADVICE AGENCY CORPORATION A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 ~IQ, 229303561 Southfield, Mf 48034 Date : 16-OCT-03 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154504 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 3RDOTR2003 05-OCT•03 3-CE/MN 0.00 33,575.50 TOTAL COMCAST FINANCIAL AOENG'~COgPOPATIDN -'"' ~~~®~~ A GamCest Oeble.COmmunica11o0s Group Company - BaOk~pne,NA - _ MltlWesf Drvlslar Office' 297777e1e0raph Rd. Ste. 44008` COINrrIbUS OH. SOU1Mleld, MI 98034 1'"Y ThiCty-Three Thiousand Five Hundred Seventy-Five Dollars And 50 Cents.....,*..***...*...,,.* ..............:.*...**.*...***.*.**.*.* Tire COLUMBIA HEIGHTS CITY OF MN Order 590 40TH AVE NE oe COLUMBIA HEIGHTS, MN 55421-3878 United States Authorized Signature 0.00 ~ 33,575.50 NO, 229303561 `56 75497441. ' 64435$333 Date 16-OCT-03 .. ... .! :.- SJ 11'22930356im ~:0443i5443~: 64435'933311' COIY1CgSt® Kathi Donnelly-Cohen Director -Government Relations (651) 493-5281 (651) 493-5288 -FAX October 31, 2003 Ms. Linda Magee City of Columbia Heights 590 NE 40tt' Street Columbia Heights, MN 55421 Re: Third Quarter Telephone Reports Dear Linda: Comcast Cable Communications, Inc. 10 River Park Plaza St Paul, MN 55107-1219 Enclosed you will find the Third Quarter 2003 Telephone Service Level Reports. I have enclosed reports reflecting our 24 X 7 operations as well as our "core" hours of 8:00 am to 8:00 pm. As you will note, we experienced extraordinarily high call volume for the Third Quarter approximately one third more than previous quarters. While it is a sign of great activity, this has also presented us with real call center challenges, but we are pleased with our efforts to meet this challenge. I would also like to take Phis opportunity to provide additional background information regarding our Minnesota Call Center operations. Let me first begin by noting that our local customer service organization has been going through a great deal of transition over the past year. One of the biggest changes in our first year of operation as Comcast is the change in etllture from being transactional based to a customer relationship-based organization. While answering the phone is important, the quality ofthat interaction is taking a high priority. In the first several months of operations under the Comcast ownership severa[ key aspects of our culture changed. We immediately retooled our complaint process to assure all complaints were accurately tracked and given appropriate responses. We also increased the total number of Customer Account Executives that were able to professionally respond to these customer-impacting issues. This change has allowed us to shorten the amotmt of time it takes to resolve complaints. We also significantly modified our Customer Accomrt Executive call monitoring process. We reviewed and revised our employee development process to focus more on the overall customer experience. We have significantly increased the total numbers times every Customer Account Executive is evaluated and coached -this inchrdes monitoring of calls. OLU• internal and external benchmarks indicate both of these actions have resulted in improving the overall Customer Experience. Despite these efforts, we are still not satisfied with our overall performance. While we have made significant strides in improving our relationship with our customers we still need to improve our call answering performance. The 3"~ quarter of 2003 was challenging to our organization for many varied reasons. We recognize we need to continue to make improvements iu our call answering performance. We are committed to improving our performance levels and have identified the following four strategies. 1. Staffing: We are currently in the process of hiring additional Customer Account Executives to serve our customers needs. We have recently hired 'five additional classes of Customer Account Executives. We expect the majority of these individuals to be fully functional by the end of the fourth quarter. 2. Technology: Comcast has recently invested over 1.3 million-dollars on oar call center technologies. These investments have been targeted at improving our overall effectiveness in answering our telephone calls as well as improving the overall customer experience. Neu P72one Switch: hnpleinented October 15, 2003 Comcast has invested in a new phone switch for the St. Paul Call Center. Several features of this investment will improve our ability to respond to customers in a timely manner and assure our customers are speaking to the most appropriate agent to handle their specific question. Nen~ARU: Implemented October 15, 2003 Comcast has invested in a new ARU for the St. Paul call center. This new teclurology will provide us the ability to provide more self-service options far our customers. Call Monitoring.4pplicalion:Implemented October 19, 2003 Significant investments have been made in our call monitoring technologies. This new application will allow us the ability to perform monitoring live, as well as tlrrough recording. In addition to the audio call monitoring we will also be able to capture the interactions our Customer Account Executives have with our systems. This provides us the ability to be sure we are treating the customers properly as well as assuring that any modifications to the customers account are handled properly. Workforce Managernenl: Scheduled to be implemented in December 2003 An upgraded workforce management system will be added to our suite of new technologies, This application will allow us the ability to more effectively forecast our complex call volume and manage the staff of resources required to respond to our customers needs. 3. Training: ComcasC continues to invesC in our most important asset -our employees. New Hire: Recently we have held five new hire classes. These classes range from 8 to 15 employees each. These Customer Account Executives will spend a n2inimtun of five weeks in the training environment. Once released from training Chese new employees will spend an additional three weeks with on-the- job training. Ongoing Training: Comcast continues to invest in our employees beyond the initial new hire training. We have invested at minimum of six hours in every one of our customer account executives. These training initiatives are aimed at improving our employees' product knowledge, technical capabilities, and customer service skills. 4. Staff Augmentation through Comcast Business Partners While we are counnitted to answering all of our phone calls with local resources, at times when volume indicates, are also using Comcast business partuers to augment our customer service staffing, We will continue to use these business partners until we feel we have consistently reached our service level objectives. We feel the preceding four strategies will provide us with the base level of performance to provide great customer service. This will allow us to actively pursue om• st•ategy to build an organization that focuses on building relationships with our customers and conummity stakeholders. PIease let me Irnow if you have any additional questions or concerns. Sincerely, Donnelly-Coheri Cc: John Gibbs Bill Wright Steve Maas Comcast -Minnesota Video Core Hours Customer Service Sales l)Esconnect/Save Sum to Queues Ca1B to 4ueueAn < Calls to ROeue Calls 1o Queue Calls to Queue Ans < Ail Tunkt Month NR Rueue Aban 30 Queue Aban Ans<30 Queue Aban Ans<30 Queue Aban 30 ASA TSf. Bu January 41,795 101,188 7,394 97,588 39,338 7,165 32,975 7,956 68 7,269 146,482 2,627 131,852 15 93% 0,00% Februa 40 661 709 65 1 708 ]9 804 112 30 774 26,467 9,153 115 S,t94 124,974 1,937 176,465 1t 96% 0.04% Math , 38,977 , 88,199 , 7,675 , 76,569 , 32,628 1,235 27,079 10,445 103 9,640 131,272 2,953 173,288 79 97% 0.00% Apnl 37,960 85,222 858 79,356 32,270 777 28,556 70,308 67 10,160 727,740 7,702 118,074 t0 95% 0.00% M 34,513 78,469 2,045 67,716 47,729 2,517 25,207 71,881 136 10,936 737,479 4,698 97,859 33 82°/ 0.00% June 34.843 81,956 7,591 66,866 49,755 2,575 32,325 72,579 140 77,572 744,290 4,246 710,763 29 83% 0.07% Jul 43,267 707,709 3,698 79,198 56,977 3,618 38,443 9,535 151 8,439 174,215 7,467 726,060 47 St% 0.06% Au usf 38,726 176,648 3,568 76,965 61,783 7,908 St,703 71,770 648 7,834 189,601 6,124 736,502 40 79% 3.84% SQ her 33,516 106,766 7,494 91,937 St,187 1,078 46.023 70,905 117 70,000 768,258 2,629 147,954 20 91% 1.87% Core Hours TSL / 2003 100% so^i ao% 70 % so% so % 40 30 20% 10% 0% "This report reflects internal measurements and reporting and does not reflect a measurement of compliwce with FCC standards." ~. ~, L = T N T y V Q N C ' 3 a 3 7 N Q ~ ~ m N ~ ~ ~ ~ d a d LL N N Comcast -Minnesota vnnnecttsa e~4t_=' 100% 90% 80% l 70% 60°I I 50°i 40° 30` 20 1C ~,_ July t0 "This report refluts intern°I measurements and rep°rtcng and does not reflect ° me°surement of compliance with PCC stmdards" Qtr 3 VOfG ~ ~....... - - Comc a st -Minnesota Vi d eo 'Gusto meFService Sales . DisconnecttSave Sum to Queues Calls io Queue CaiRs fo queue Cal/s to. queue Calls to queue Ans < ',, All Turtks '. Monffi NR ": Queue AGan Arcs<30 Queue Aban Anse30 queue" Aban Ans<30 queue Aban 30'. ASA TSL Busy Ju 60,086 '. 143,180 9,934 94,443 '. 54.480 5,371 35,549 9,535 757 8,439 ''. 207,195 15,396 738,431 65. T9% 0.06•© -,'.. Au'us 53,156 '.. 746,168 5,234 96,561 61,727 S,t94 48,581 ''.. 11,170 fi48 7,834 '. 219,065 77,076 152,976 54'l 79•A ', Y.84°10 -. ' 5e tem4e 48.334 741,889 3,827 115,114 '. 54,624 2,745 46,589 r 10,905 777 10,000 207,418 6,683 177,703 35 88% '. 1.87% . 24 X 7 TSL Pertonnance mo% 90% 80% 70% 60 50 40% 30% 20% 10% 0% "This report reflects internal measurements and reporting and does not reflect a measurement of compliance with FCC standards:' `m m m° h Comcast - Minne§ota Video Customer Service Sales Disconnect/Save Sum to Queues Caifs fo Queue Ca!!s fo Queue Cads to Queue Calls to queue Ans All Tunks Montt! IVR queue Aban Ans <30 Queue Aban Ans <30 queue Aban Ans <30 Queue Aban <30 ASA 1St Susy Janua F b 56,318 5 255 713,909 1,625 103,628 49,688 1,364 42,506 5,339 25 5,110 168,936 3,014 151,244 10 93% 0.00% e rua 4, 98,246 1,547 90,180 40,306 1,015 37,153 6,496 72 6,327 145,048 2,634 133,660 9 96% 0.04% March A 56.519 104,674 1,963 91,780 46,223 1,475 39,452 7,543 77 7,234 158,440 3,515 138,466 12 92% 0.00% ril 50,500 704,329 7,148 97,230 42,299 7,010 37,785 7,222 42 7,125 153,850 2,200 742,140 7 950{ p_p0o/ Ma 46,679 99,526 3,704 77,492 48,061 2,886 31,340 8,509 96 7,780 156,096 6,086 116,612 28 83% 0.00% June 48,921 109,553 3,833 83,731 51,906 3,141 34,271 8,620 104 7,868 170,079 7,078 125,870 30 82% 0.01% July 60,086 743,180 9,934 94,443 54,480 5,311 35,549 9,535 151 8,439 207,195 15,396 138,431 65 79°/a 0.06% Au u5t 53,156 146,168 5,234 96,561 67,727 5,194 48,581 11,770 648 7,834 219,065 11,076 152,976 54 79°/a 1.84% Sepfember 48,334 141,889 3,821 115,114 54,624 2,745 46,589 10,905 117 10,000 207,478 6,683 171,703 35 88% 1.87% 24 X 7 TSL Performance 100% so% 80% 70% 60 50 40% 30% 20 fo% o% J "This ccportreflaca micmal meazuremen¢ and repomng antl dots not reflect. mwsurement of compliance ufiN FCC srnndards" N (0 ~ O. m ~ T N m ~ ~ N Q cL .7 ~ m E 7 m ~ ' Q m IL p N COYI'1CgSt® Kathi Donnelly-Cohen Director- Government Relations (651)493-5281 (651) 493-5288 -FAX January 7, 2004 Ms. Linda Magee City of Columbia Heights 590 NE 40'h Street Columbia Heights, MN 55421 Re: 4"'Quarter Phone Statistics Dear Linda: , )( ~€ ~`7 it i~k`,~~`, ,. ,._ Comcast Cahle Communications, Inc. 10 fliver Park Plaza St Paul, MN 55107-1219 ~~, ~,. ~ i~'IS~. 11 1'..~ rl I am pleased to present the 4~" Quarter Telephone Statistics. While these are raw, internal measurements of our Call Center performance and not adjusted per FCC guidelines, we have met the standard of over 90% for the Quarter. The standard for average speed of answer (ASA) is well under the 30 seconds standard as well. The enhancements that we made in terms of people, training, out sourcing of some calls, and technology all contributed to this success. While we aro pleased, we know that the introduction of new services, price adjustments, seasonal weather conditions -all contribute to the call volume. We are prepared to deal with these challenges as they may rise. Customer Service is a priority of Comcast. it is as important to provide a good customer experience, resolving the customer's issues on the first call, as it is to answer the call. Additional development training through Comcast University will be provided in 2004 to enhance those efforts. If you would like to discuss this further, please do not hesitate to contact me. Sincerely, ~C ~~~~ Kathi Donnelly-Cohen Comcast -Minnesota Video Core Hours 91 4 Total 1 Customer Service Sales & Disconnects/Save Ca/Is to Queue Aban Queue Ans <30 CaNs to Queue Aban Queue Ans <30 122,969 3,038 95,652 84,331 2,761 72,901 84,804 1,363 74,239 57,427 1,563 53,026 76,602 489 72,252 52,144 536 47,742 284,375 4,890 242,143 193,902 4,860 173,669 Sum to Queues Calls to Queue Aban Queue Ans < 30 ASA TSL 207,300 5,799 168,553 22 88% 142,231 2,926 127,265 17 95% 128,746 1,025 119,994 10 96% 478,277 9,750 415,812 16 92% Qtr 4 TSL / 2003 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% October November December Note: Telephone Service Factor is an internal benchmnrk rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. Customer Service VVIII~.QJG Sales ~~°°rauvv v..... Disconnect/Save Queue f l Sum to Queues Calls fo Queue Al/Tusks Monfh NR Ca//s to Qveue Aban Queue Ans<30 Cal/s to Qveue Queue Aban Ans<30 535 54 s o Cal Queue 767 13 Aban 238 1 Ans<30 11,046 Queue ~ Aban Ans<30 ASA 225,334 9,545 177,904 26 TSt 86% Busy 2.29% October 54,284 November 116,917 147,434 107,382 4,411 2,778 112,323 88,498 64,133 43,465 , 3,896 2,160 37,924 , 9,969 077 , 65 127 9,367 790 12 160,816 5,003 135,789 1$ 562 1,492 131,752 9 142 93% 95% 1.20% 0.85% December 57,241 96,295 774 89,831 32,190 591 29,131 14, 813 37 430 1 , 203 33 , 528,712 16,040 445,445 18 91% 1.45% Otr4 TOYdl 228,442 351,111 7,963 290,652 139,788 6,647 121,590 , , , 100% 90% 80% 70% 60% 50% AO% 30°!0 20°la 10% 0% Qtr 4 TSL / 2003 Note: Telephone Servme Level is an internal benchmark rather then an FCC service Standard. It gauges The percent of calls that wer¢ answered in 30 sewnd5 or less. October November uecernuei COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Dec-03 Average Time # Subs Date City Cause Minutes Amps Affected 16-Dec Columbia Heights System Maintenance 138 42 514 ~dAAR~NIi ATi~T onv~vor~rr®~' COLUMBIA HEIGHTS COMMUNITY TELEVISION OCTOBER 2003 PROGRAMS • Heights Calendar - 1:00:30 • Mayo-•'s Report (10/14) - 0:23:23 • Mayor's Report (10/28) - 0:28:00 • Redevelopment Update (Kmart) - 0:26:26 • Witamy Heights (Festival of Nations) - 0:28:48 • Lord Jesus Christ Cablecast - 0:58:30 • St. Francis vs. Centemnial Football - 1:52:56 • Totino Grace vs. Centennial Volleyball-1:55:11 • Roseville vs. Blaine Football - 2:09:43 • Anoka vs. Blaine Football - 1:56:43 • Rice Creek Watershed District Meeting - 2:38:00 • Rice Creek Watershed District Meeting 3:49:11 • Miimesotans For Kucinich - 0:28:45 • Assault On Freedom 1:00:00 • Face to Face (4 shows) @ 0:30:00 • Copra's Outdoor Frontiers (4 shows) @ 0:30:00 • The On Deck Circle (4 shows) @ 0:30:00 • Hour of Restoration (4 shows) @ 1:00:00 • Reality Cluistianity (2 shows) @ 0:30:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:2830 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 2:00:00 • MPW TV (4 shows) @ 1:00:00 Programs Produced (internal) 6 Programs Produced (external) 82 CHANNEL PROGRAMMING • Cablecast Programs 129 • Cablecast Hours 136 FACILITY USE • Studio Hours 44 • Editing Hours 59 • Mac G - 4 Usage Hours 60 • Portable Equipment Checkouts 3 CLASSES • No classes were scheduled for the month of October. Notes: • Staff had a big shoot with the Dolina Dancers at the CTV studio in Roseville. The show had a harvest theme and will be ready to air iu November. • Another Community Redevelopment Update program was taped focusing on the old Kmart site. • October saw the return of Rick 13raudt, producer of Lord Jesns Christ Cablecast. Rick is a Co-umbia Heights' resident, a long time producer at the facility and is welcome back whenever leis schedule allows. COLUMBIA HEIGHTS ij") DETAILED OUTAGE REPOR~'~,,y nary (',itv Cause Average Time # Subs Minutes Amps Affected 19-Oct Columbia Hei hts Headend 18 25 323 23-Oct Columbia Heights Blown Fuse 11 13 180 ~amcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION NOVEMBER 2003 PROGRAMS • Heights Calendar - 0:45:00 • Mayors Report (11/11) - 0:29:22 • Mayor's Report (11/25) - 0:28:00 • Doling Dancers Harvest Special - 0:59:37 • An On Deck Circle Special Part 1-1:07:20 • An On Deck Circle Special Part 2 -1:1310 • Lord Jesus Christ Cablecast - 0:58:30 • Columbia Heights Library Retrospective - 0:27:00 • An Ozark Mountain Cluistmas - 0:58:18 • Chisago Lakes vs. Totino Grace Football - 1:59:40 • The WaZoo Show - 0:28:00 • Rice Creek Watershed District Meeting - 1:10:45 • Face to Face (4 shows) @ 0:30:00 • Capra's Outdoor Frontiers (4 shows) @ 0:30:00 • The On Deck Circle (4 shows) @ 0:30:00 • Hour of Restoration (4 shows) @ 1:00:00 • Reality Christianity (4 shows) @ 0:30:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel (2 shows) @ 1:00:00 • The LaRouche Comrection (4 shows) @ 0:58:30 • Jimmy Swaggart (4 shows) @ 0:58:30 • Army Newswatch (4 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Atheists Talk (4 shows) @ 0:29:00 • On Main Street (4 shows) @ 0:28:15 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (3 shows) @ 1:00:00 • Somali TV of Mimresota (1 show) @ 2:00:00 • MPW TV (4 shows) @ 1:00:00 Programs Produced (internal) 8 Programs Produced (external) 80 CHANNEL PROGRAMMING • Cablecast Programs 121 • Cablecast Hours 148 FACILITY USE • Studio Hours 40 • Editing Hours 58 • Mac G - 4 Usage Hours 54 • Portable Equipment Checkouts 4 CLASSES • No classes were scheduled for the month of November. Notes: • Access user Bob Tholkes completed two lengthy shows featuring interviews about baseball. • Doling Dancers show was completed and began running Thanksgiving week. • Library birthday celebration was taped in early December and will air in January. • December Heights Calendar show (taped in November) was shot at various locations throughout the city and in a feature about seat belt use, police conducted a traffic show with the show's host Jeau Kuehn.