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HomeMy WebLinkAboutNovember 16, 2006CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E„ Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: www. ci.calumbia-heights. ntn.us MEETING OF TIC TELECOMMUNICATTONS COMMISSION 7:00 PM, TH[JRSDAY, NOVEMBER 16, 2006 CIT Y HALL CONFERENCE ROOM Please cmttact Shelley at 706-3678 if you are ratable to atteutl. AGI;NVA: ~ G`@- • r~r~~~, l.t_1c~~] 1. Call to Order ~'.C,~n,'~:Ct_~QQeQ , 2. Roll Call 3. Approval of the Miuntes of the Meethig of July 20, 2006 4. Old Business a. Channel Check h. Correspondence Log and Company Follow Up on Complaints-Dan Swee a States of Franchise Renewal d. Other Old Busn~ess 5. New Business a. Franchise Fees for 2ud & 3`" Quarter 2006 h. Notice of the Programming Changes a Resignation of Dave Mahoney d. Other New Business 6. Reports a Report of Corrtrnissiouers Assigned to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--ICen Henke; Public Access-- Reuben Ruen b. Report of Comeast- July, August, September, October 2006 Reports --Call Center Statistics --Outage Report --Programs Produced c. Other Reports --Report of the Cable Attorney --Report of Assistant to the City Manager 7. Adjournment A ttarhmentc The City of Columbia acights does not discriminate on the basis of disability io the admission or access Co, or h~catmcot ar employment in, its sewices, programs, or activities. Upon request, accommoda[imc will be provided to allow individuals with disabilities to participate in all City of Columbia Heights' sclvices, programs, mid activities. Anxilimy aids lm' Imndicappcd persons are available upon request when the request is made at least 96 horn's in advance. Please call the Deputy Cily Clerk at 706-3611, to make m~rangemen[s, (TDD 706-3692 fm• deal or hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES EOUAL OPPORTUNITY EMPLOYER THE MINUTES OP T'HE TELECOMMUNICATIONS COMMISSION FROM TI-IURSDAY, JULY 20, 2006 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Members Present: Members Absent & Excused: Council Representative: City Representative: Comeast Representative: Legal Counsel: APPROVAL OF MINUTES Dennis Stroik, Ken Henlce, Rueben Ruen, and Darr Swee Dave Mahoney, Bob Buboltz and Brad Peterson Bruce Nawrocki Linda Magee Kathi Donnelly-Cohen Steve Guzzetta Motion by Ken Henlce, second by Dennis Stroik, to approve the rnirautes from the rraeeting of April 20, 2006. All ayes. OLD BUSINESS A. Channel Check Everything checked out fine, except the variation in volume levels that has been noted in the past. B. Correspondence Log and Follow Up on Complaints The complaint received from Mr. Jerry Johnson at 1298 52"~ Avenue NE has been resolved. The cable he was concerned about was a new fiber line that has been connected to an existing wire. I-Ie was satisfied the work was done quickly. C. Other Old Business No other old business. NEW BUSINESS A. Franchise Fee for 1st Quarter 2006 We received the 1st Quarter franchise fee payment and a copy was enclosed in the agenda packets. B. Notice of Programming Changes Beginning June 1, 2006 Cmncast is offering the addition of KSTP-DTNWS (a news channel) to customers with Digital converters. Also, Current TV will be moving fiom Digital Extra to Digital Classic, malting it available to more customers. TELECOMMUNICATION COMMISSION MINUTES JULY 20, 2006 PAGE 2 C. Other New Business • Data Swee reported he had been approached by a member of the Plamiing & Zoning Commission in regards to an antetma being added at the High School by T Mobile, and whether the Teleconnnunications Commission should also review such requests. After a brief discussion regarding this, Linda stated that the Tower Siting Ordinance adopted by the City Council puts the review of these requests into the hands of the Plamring & Zoning Commnission as they require a Conditional Use Permit and must meet criteria set by our Zoning Ordinance. • Dan Swee reported no one ever got back to him regarding the difficulty of switching back and forth to Universal Service. ICathi stated the Teclmical Service Mgr. didn't thitrk it was a problem and hasn't received any complaints on it, so didn't feel a need to respond. • Dermis reported he had called customer service last week as the TV Land channel was scrambled. He said it took him 17 minutes to get tlu•ough to someone, who stated that was an average time for that evening. Dennis questioned how the customer service reports could indicate touch faster response stars. Kathi explained it is an average of the whole month taping into account a1124 hours each day. So the response time is very quick for some hours and days, and on days with problems, it can be much longer. • Demus reported that while watching Headline News, the Comcast commercial that came on was much louder than the rest. Kathy said that is helpful as they can check that situation because of the information Detmis provided. She stated that audio range levels are still in place, but it can vary and still be within the range. R)CPORTS A. Report of Connnissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Govettnnent-Nothing to report B. Report of Comcast- • Kathi answered questions regarding the stats provided in the reports for April-June, and she briefly reviewed the high points of the monthly newsletters. She pointed out the success of the Enuna Bowen hltern Program which is a 5 year program that gives minority students an opportunity to work h1 several areas of the business operations of the cable industry. It is a paid position with funding towards their pursuit of higher education. Currently, Jennifer Peterson from Blaine is working in one of these positions. Kathy stated that she and Linda have had preliminary discussions about renewing the franchise. Kathi will be presenting a draft proposal within the next month. She stated the delay has been due to pending legislation being considered at the Federal level. Since neither the House or Senate bills have been passed yet, she will be incorporating language into the proposal to protect both sides, if in fact the laws change. TELECOMMUNICA"TIONS COMMISSION MEETING NLY 20, 2006 PAGE 3 C. Repork of Cable Attorney Steve Guzzetta, Legal Counsel, reviewed the two pending Federal bills being considered. The House Bill-Conununications Opportunity, Promotion, and Enhancement Act (COPE Bill) was passed and sent to the Senate for consideration. It would put the FCC in charge of granting national franchises and there would be no build out requirements. Local control over public right of ways would be significantly impacted. Use of Right of Ways would be tinder the FCC's authority. Franchises could only be termhiated under very limited circumstances. There would be limitations set on the 5% franchise fees collected, it would limit auditing provisions, and customer service would be dea]t with through the FCC. PEG Access support would be limited to 1% and additional access chamrels could only be requested once every 10 years. This bill takes away many rights and the authority to fi•ancluse from individual cities. The Senate Bill File #2686-Conunarucations, Consumer's Choice and Broadband Deployment Act of 2006--passed out of the Senate with changes. The amendments arc still being worked on so a final version is not yet clear. They have changed the bill to the Advanced Teleconunturications and Reform Act #5252 (same as the COPE Bill). If the revision goes to the Conference Committee it will expedite its adoption. As of yet, they do not have the 60 votes necessary to get it passed. Even though this bill is better it still puts limits on the rights of cities. The Senate version leaves the franchising at the local level. The FCC would create a form that is filled out so everything tlu•oughout the industry is standardized. It would be good fora 15 year period and the renewal process would stay the same. It would allow fora 5% franchise fee. The definition of Gross Revenue is better in the Senate version than the House Bill. It grants the cities more authority over the use of theh• Right of Ways and authority over Customer Service Standards. A 1% PEG Fee for Access Channels is shnilar to the I Iouse bill. Steve stated that both bills state that new providers cannot be required to provide I-Net. And neither bill has build out requirements. The most significant debate concerned "net neutrality". The proposed net neutrality amendments failed, so this bill does not bar teleeonununications firms and cable operators fiom charging fees to preferred businesses for speedier Internet delivery. Proponents to this, could kill the bill. Although, it appears a Federal Bill won't have enough time to get passed in this session due to the differences between the two bills that need to be worked out, portions could be pulled out and passed. Steve expressed his opinion that if not passed this session, it will be brought back and changes will be made soon. He shared his views on how these bills carne to be proposed and how the players in the Industry got to the point they have because they made business decisions that went in the wrong direction. Kathy said that if nothing passes at the Federal level this session, Qwest is prepared to propose a bill at the State level. They have been doing this in other states throughout the country. TELECOMMUNICATIONS COMMISSION MINUTES MEETING OF JULY 20, 2006 PAGE 4 The commissioners asked questions of the Attorney- Ken asked if a bill goes tlu•ough faster the 2"~ year it is offered. He was told that depends on a couple of things, one is who gets elected to office. It was pointed out that the proposed bills already exist and would only need to be tweaked before re-introducing. Reuben asked about the pros and cons of net neuriality. Steve responded that he felt it was necessuy. The concept is that everybody should have the sanie access to the Internet, at the same speed. It shouldn't be something that people who are willing to pay more and can afford it, get special service that others don't. Bruce asked how our MN Legislators voted. Steve told lum what he could remember. D. Report of the Assistant to the City Manager Linda reported that Jean Kuehn retired June 30, 2006, and that her position will not be filled at this time. Her duties have been re-dishibuted to current staff. Refuse and recycling have been transfened to Public Works. Adam Davis will continue to broadcast and tape the Council meetings and the Plaiming & Zoning Commission meetings. Informational items will be placed on the website by Paul Grosse, IS Technician, and on Chamiel 16 by staff. Linda explained that the Software CastNet allows individual departments to create their own messages and submit to Carole Blowers in Administration for approval and publication on Channel 16. Bruce Nawroeki questioned who would be doing the prograimning for Channel 16. Linda explained it would he a combination of Adam and the staff in Adminish•ation to schedule the tape decks, and the system automatically defaults to the character generator messages when tapes aren't rumring. Individual departments will do their own programs, if they so desire, as the Heights Calendar Program will no longer be done. Demlis asked whether we would be switching the system over from VCR tapes to DVD's. She stated that is in the proposed 2007 budget, and will be discussed in the budget review process for 2007. She will keep the members updated. Motion by Ken Flenke, seconded by Reuben Ruen, to adjourn the meeting at 8:00 prn. All ayes. Respectfully submitted, Shelley Hanson Secretary From: "Donnelly-Cohen, Kathi" <Kathi Donnelly-Cohen@cable.comcast.com> To: "Linda Magee" <Linda.Magee@ci.columbia-heights.mn.us>, <I.swee@comcast.net> Date: 9/28/2006 12:51:05 PM Subject: RE: cable TV Quaity issues I have confirmed that the sweep generator that was previously causing the issue, has been turned off for months. That is not causing the issue. Is this something you are seeing on your set or hearing from subs across Columbia Heights? Headend guys are recommending setting up a service call if its just your service. Let me know what you want to do. -----Original Message----- From: Linda Magee [mailto:Linda.Magee@ci.columbia-heights.mn.us] Sent: Thursday, September 28, 2006 10:36 AM To: Donnelly-Cohen, Kathi Subject: Fwd: cable TV Quaity issues Kathi- Would you see that this is taken care of? Please get back to Dan and to me on what is done. Thanks. Linda »> "Lori Swee" <I.swee@comcast.net> 9/27/2006 8:04 PM »> I couldnt find the email address on our web site for this, so here it goesl I used to email Jean Kuen, but she isnt there anymore. My name is Dan Swee. I am on the Telecommunications Commision for Columbia Heights. I tried to email Kathi Donnelly-Cohen at Comcast with the issue, and the email was returned undeliverable. She must have a new address or something. Our Cable channel 38 has some video interference every 1 second. This has happened in the past on other channels, and Kathy had the engineer remove the signal generator on the line. This is located at the head end, not at the residence. Once again, this has happened before, and this could easily be rectified. I can be reached by cell phone during the day at: 612-363-5079. ~C®I I ICC~S~. COMCASTFINANCIAL AGENCY CORPORATION A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 Southfield, MI 48034 Date : 25-JUL-O6 Vendor Name :COLUMBIA HEIGHTS CIT REMITTANCE ADVICE N 0. 229567128 Vendor tJa.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1169 12-JUL-O6 2•SM/608 2nd quarter 2006 Franc 0.00 37,719.64 TOTAL l~~~Ca'1G~t~t. - ~~~~- ~~~ COMCAS7 FINANCIAL AGENCY CORPORATION _~.- A Comcast Cable Communications Gmup Company ~." - MitlWesl Division Otfce 8nnk One, NA 29]]] Telegraph Rtl. Sla._44008 Saulbfieltl, MI 4aDJ4- ` COIUInbUS, qH 1'I'>' Thirty-Seven Thousand Seven Hundred Nineteen Cloljacs And 64 Cents* T9 COLUMBIA HEIGHTS CITY OF MN _ - TLc 590 40TH AVE NE - " Ofdtlr COLUMBIA HEIGHTS, MN 55421-3878 United States ~ Authoriied Signature 0.00 I 37,719.64 8 NO. 229567128- 56.1544 f 441 -675528343 Ualc 25-JUL-06 VoIG After iB0-0ays *****37,719:64 u'229567i28u' 1:044i15443~: 67552834311' COMCAST FINANCIAL REMITTANCE ADVICE C~mCaS'f. AGENCY CORPORATION A Comcast Cable Communications Group Company Mid West Division Office 29777 Telegraph Rd. Ste. 44006 -~Jp, 229589839 Southfield, MI 48034 Date : 23-OCT-O6 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1227 13-OCT-O6 3-SM/608 3rd Quaner 2006 Franc 0.00 36,076.25 TOTAL Ccomcast. ~- ~ ` ~iOMdIC ®l4/E. COMCAST FINANCIAL AOENOY CORPORATION 1 A Comcasl Cable Communlcallonc Group Company MltlWesl Olvision Omce BAnk011e,.NA 29777 Telegleph Rtl. Sla. 440g~ Columbus, OH eaulhgalQ MI 48094 - - - my Thirty-Six. Thousand Seventy-Six Dollars And 25 Cents****`*"'""'***" ~'g COLUMBIA HEIGHTS CITY OF MN T0c 590 40TH. AVE NE order COLUMBIA HEIGHTS, MN 55421-3878 United States 11'22958983911' t:044ii54431: 0.00 I 36,076.25 NO. 229589839 56.1544 / 441' 675528343 Datc 23-OCT-06 Vcitl A/tel 180 a s "****36 076:25 Authorized Signature 1 67552834311' Comcast, Kathi Domtelly-Cohen Director -Franchising turd Local Govemmenl Relations (651) 493-5281 (65 Q 493-5288 -PAX July 27, 2006 Ms. Linda Magee Columbia I Ieights Cable Commission 590 40th Avenue NI; Columbia Heights, MN 55421 Dear Ms. Magee, Comcast is pleased to announce that effective August 30, MHD will be offered on the IIigh-Definition line-up replacing INHD2 on channe1209. MHD is MTV in High Definition. In addition, on September 5, 2006, VeueMovies will replace Casa Club, channel 609 on the Latino tier. VeueMovies is the powerful, new premium movie service from Spanish- language media giant Venevision. The service's specialty is recently released Spanish- original, theatrically distributed films. Recently TILE TUBE was added on channel 254. THU TUBE is a pure music network featuring the best artists, the best songs and the best images of ALL time. Created by Les Garland, one of the originators of music on television and co-founder of MTV, VH-1 and The Box, the focus of THE TUBE is on music and the artists that shaped the music industry. Should you have any questions; please do not hesitate to contact me Sincerely, L+° !~- Kathi Donnelly-Cohen comcast® ,~~~~`~~~~~~ Knthi Donnelly-Cohen Director -Local Government Affairs and Franchising (651)493-528( _- - -. ,..y (651) 493-5288 -FAX October 23, 2006 Ms. Linda Magee Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee, comcast is pleased to announce that Reelz Channel will be added to channel line ups in the Twin Cities Region effective 11/30/2006. WFTC HD and Fox Reality will be added on a promotional basis; WFTC HD beginning 10/27 and Fox Reality beginning 11/1. Both will become a part of the regular line up on 11/30. Reelz will be on Channel 260 in Digital Plus, Fox Reality on Channel 108 in Digital Classic and WFTC HD on Channel 236 in Basic HDTV. A digital or HD digital receiver is required to receive some of these services. As always, if you have any questions or concerns, please do not hesitate to contact me. Sincerely, Kathi Donnelly-Cohe.. Dave Mahoney 3814 Reservoir Blvd Columbia Heights August 8, 2006 Columbia Heights Dear Mayor and Council Members: It is with regret that I tender my resignation fi•om the Teleeommruucations Commssion effective immediately, because of my work schedule conflicts I am grateful for having had the opportunity to serve on this Commission. Sincerely, ~~ Dave Mahoney PowerBoost to Launch -Comcast launched PowerBoost -speed enhancer. li is a Comcasl network technology that increases customers' broadband pedor mance, for no additional charge. PowerBoost technology utilizes additional capacity already built into Comcasl's advanced fiber netwodc to provide customers with extra boosts of download speed - up to 12 Mbps and 16 Mbps, respectively, on Comcast's 6 and 8 Meg services. For example, a customer can download three MP3 songs in a quick 6.6 seconds - up to eight times faster than the 53 seconds required with a 1.5Mbps DSL connection. PowerBoost will be available vJnen a customer resets the modem and then automatically kicks in when downloading videos, music, photos' etc. Since 2003, Comcast has increased the speed of the service four times, at no additional charge and introduced more than 50 products (Like the FAN) on the Comcast.net portal, Movies In The Park -Comcast is pleased to partner with the Parks and Recreation Depadment in St. Paul to bring movies to different parks starting in July. Everyone is invited to 6rirg a lawn chair or a blanket and spend an evening watching movies on a large screen outdoors. Entertainm ent starts at 7:00 pm vdth the movies starting at dusk. A great family event! Here is the schedule of movies and locations: August 1 The Princess Bride Raspberry Island August 3 March offhe Penguins Como Park Easl Picnic Grounds Auguste erealting Away Raspberry Island August 11 Curious George St Clair Rec Center August l5 O'Brother Wnere Art Thou? Raspberry Island August 76 Madagascar Grove7and Rec Center August 1a Wnale Rider Griggs Rec Center August 22 Pee-Wee's Big Adventure Raspberry Island August 25 Toy Sorry Hanmck Rec Center August 29 Pirates of the Caribbean Raspberry Island August 31 T8A Sche(fer Rec Center Sept 1 TBA Front Rec Center Sept 29 TBA Phalen ftec Center October 19 Nanny McPhee NW Como Rec Center Emma Bowen Intern -The Forma L. Bowen Foundation for Minority Interests in Media currently has 220 student totems nationwide at media companies, and more than 170 graduates. Interns earn an hourly salary and are eligible for matching funds toward their pursuit of higher education. During the five-year program, which begins the summer before the student's senior year, students Team many aspects of business operations. This unigce, multi-year program is designed to prepare a diverse group of talented young professional s to enter the workforce with specific job-related skills, knowledge of the corporate environment and a strong foundation for future advancement. Locally, Comcasl has given an internship to Jennifer Peterson from Blaine. She currently attends Elaine High School and has applied at SL Benedict and SL Olaf Colleges. She will work this summer in the Community Affairs department. She may work in other areas in the foliov~ing summers such as marketing, government affairs, ad sales, etc. Jennifer is a member of the National Horror Sociei y, capfain of the hockey and tennis teams, member of the chamber orchestra and still finds time to volunteer at the Minneapolis Children's Hospital, Ronald McDonald House artd numerous other organizations. The Tube Introduced -Customers of any level with a digital converte r or cable card can now watch The Tube on channel 254. This service features the best adist s, best songs and the best images of ALL time with no reality shows, awards shows or game shows on The Tube. Like what you hear? Soon viewers vAll be able to link up to uwawthetuhetv.co mend order CD's, tickets, music travel packages, etc. Grant Announced During CSPAN Book N Bus Visit -The Comcast Foundation announced a $15,000 literacy grant to the Sl. Paul Public Library for the Read With Me youth literacy program durirg the C-SPAN Book N bus visit. Since the fall of 2005, the C-SPAN Book TV bus has visited over 25 stales, 120 cities and stopped at 20 book festivals. During the weekend of July 14 - 16, Comcast was honored that the bus visited the SL Paul Central Library, the Herxtepin County Soulhdale Library, and sevorel local book stares. The cr~v offered tours of the studio set, participation in an interactive demonstration about Book Nprogramming and interviewed local authors for future programs. To learn more about the bus, visit www.bookty oro , Feel free 1o contact us at anytime if you havo quesllons abgA any of our services. Kalhi OenneBy-Cohen -657-4935207 k-'hL ~^^Fljy;c a^a,~x~rahla ranee slra- Emmelt V. Coleman -651-4935028 emmelt colemanfNC ablecmicastcom Cablccast Programs 114 Cablecast Hours 104 b'ACILITY USE • Studio I3ours 30 • Editing Hours 58 • Mac G - 4 Usage Hours 44 • Portable Equipment Checkouts 6 COMMENTS Staff produced a program covering the City's Peace Clock fiom the first proposal of its construction tlu•ough to its installation and dedication. Staff produced a program providing information about the City's proposal to build an activity center. Sfill awaiting completion are programs about the new mm•a1 in City IIall and another episode of We Remember, our series about World War II veterans. Staff also began pre-production of City election programming. For the past several years staff has produced informative programs before both the primary and general elections. Monthly Se!^vice Leve/ ~ 24 vy 7Pe!^iod Period: 711/2006 To 7I31I2006 Minnesota Video ~omcast Month NCO NCH IIWSL TSL ASA % ATB 2006 - 7 190,654 185,687 182,133 87.3% 18 .006 Q3 -2006 190,654 185,687 162,133 87.3% 18 .006 Video 190,654 185,687 162,133 87.3% 18 .006 Note: Telephone Service Level is an internal benchmark rather then an P'CC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Cafl Center NClI: Number of Calls 1landled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: IiWSL/NCH ASA: Average Specd of Answer for all calls "/o AT6: Percent of time all trunks were busy IYerLrecdnl', Angttsl 09, 2110( Pnge 1 n/'1 ~comcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION AUGUST 2006 PROGRAMS • 2006 City Election Candidates - 0:36:40 • Mayor's Report (8/29) - 0:29:18 • Mayor's Report (8/15) - 0:29:45 • Energy Roundtable - 0:58:00 • Yashua Messiah (2 shows) @ 0:58:00 • Hotfoot Stompers Presents (2 shows) @ 1:00:00 • Mikenastics (4 shows) @ 1:00:00 • Newsmakers (4 shows) @ 0:30:00 • Scotty J's Trailer Trash (4 shows) @ 1:00:00 • Mysteries of the Kingdom (4 shows) @ 1:00:00 • Repentance and Love (4 shows) @ 1:00:00 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Rice Creek Watershed District Meeting - 1:18:00 • Music da camera (4 shows) @ 0:30:00 • Enviromnental Journal (4 shows) @ 0:30:00 • Somali Mai TV - 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Cluistiauity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Liglrt On The Gospel - 1:00:00 • The LaRouche Coimection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Mimiesota (4 shows) @ 1:00:00 Programs Produced (internal) 5 Programs Produced (external) 80 CHANNEL PROGRAMMING Monthly/ Service Level ~ Core Hour Period .}, mCas ~ Period: 8/1/2008 To 8/31/2006 ~ l` Minuesota video A~ns//r NCO NCH I3WSL TSL ASA % ATB 2006-8 176,150 173,019 157,213 90.9% 10 0.261% Q3-2006 176,150 173,019 157,213 90.9% 10 0.261% Video 176,150 173,019 157,213 90.9% 10 0.261% ~' V^ ~' ~X~ I ~~ Note. ....,,.. ._ _.. ,. ,,,. :.. Telephone Service Levcl is an internal benchmark rather then an RCC service standard It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH; Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Ansver for all calls "/„ AT6: Percent of time all trunk were busy Tnesdrq•, Sepleurber 12, 200/ Page l of 1 COLUMBIA HEIGHTS DETAfLED OUTAGE REPORT Date City Cause Aug-06 Average Time # Subs Minutes Amps Affected 2-Aug Columbia Heights Node 40 13 130 3-Aug Columbia Heights Connector 42 2 22 9-Aug Columbia Heights Blown Fuse 44 15 153 17-Aug Columbia Heights System Maintenance 14 3 33 18-Aug Columbia Heights System A~aintenance 23 1 9 31-Aug Columbia Heights Cut Cable 21 2 18 COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Date City Cause Sep-06 Average Time # Subs Minutes Amos Affected 9-Sap Columbia Heights Node 44 20 185 25-Sep Columbia Heights Blown Fuse 45 5 50 28-Sep Columbia Heights System Maintenance 114 2 13 Monthly Service Level ti Cote Hour Period Perintl: 7/1/2006 Tn 9/30/2006 omcast Minnesota Video Month NCO NCH HWSL TSL ASA "/" ATI3 2006-7 153,548 151,384 135,923 89.8% 11 0.000% 2006-8 175,150 173,019 157,213 90.9% 10 0.261% 2006 - 9 175,978 170,323 144,129 84.6% 22 0.000% Q3 - 2006 505,876 494,706 437,285 88.4% 15 0.089% Video 505,876 494,708 437,265 88.4% 15 0.089% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• Tess. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer fm' all calls ATII: Percent of time all [rooks were busy Thurstlnv, October 12, 2006 Pnge 1 ofI Monthly Service Level ~ 24 by 7 Period ~omea$t Period: 7/1/2006 To 9/30/2006 Minnesota video Month NCO NCH HWSL TSL ASA % ATB 2006 - 7 190,654 185,687 162,133 87.3% 18 0.005% 2006-8 216,352 211,900 189,667 89.5% 14 0.261% 2006-9 213,672 205,349 171,198 83.4% 28 0.006% Q3 - 2006 620,678 602,938 522,996 86.7% 20 0.093% Video 620,678 602,936 522,996 86.7% 20 0.093% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls "/" AT6: Percent of time all trmiks were busy Thucsdn~~, Octnbe+r 72, 2006 Page 1 of l Brian Roberts Visits the Twin CRies -On Tuesday September 19, Comrasl Corporation's Chairman and CEO visited the Twin Cities. Brian spoke eta breakfast al the Minneapolis Hilton co-hosted by the Minnesota High Tech Association, the Minnesota Chamber ofComme rco and the Minneapolis Regional Chamber of Commerce. Brian discussed hoW the broadband revolution is tranaforining the Twin Cities and the nation. Under his leadership, Comcast has grown to over 23 million customers and has a workforce of over 60,000 employees. Comcast also has a majority interest in Mro athletic teams -The Philadelphia Flyers NHL hockey team and the Philadelphia 76ers NBA basketba II team. Later in the day, Brian spoke al a luncheon ce-hosted by the St Paul Area Chamber of Commerce and the SL Paul Rotary Club. Many of you had the opportunity W share These events with us and we hope that you found the presentation to be insightful and interesting. Redesigned Web Site -The ,:a:::cCOmcs+strnm Web site has been completely redesigned to provide visitors complete information about Comcast products and services. Also available are channel line-ups spedfic for your community, pridng information and a much more user- friendlyway to explore, shop and access information. Also visit wWw.Comcastnet site to learn about the N Planner. This allows the customer to search by tike, category, etc. to better plan flreir viewing. V~th the hundreds ofoptions available On Demand, This on-line program guide well on help guide them Through. Comcast Cares Day -October 7 - Lasl October, over 6001ocal employees and their families participateU in Comcast Cares Day. The first Saturday in October is designated asihe day that all Comcaste rs are enwuraged to join rogefher to wlunteer on some important need in their community. This year, our partner is Comunitlades Latinos Unidas En Servicio (CLUES), Minnesota's premier Latino behavioral health and human services provider. There will he a variety ofactiviti es: from deaning and painting, neighhorhootl Gean-up, W small home maintenance and repair for participants in CLUES' elder program. This year, With the addition of the hundreds ofemployees who joined Comcast as part of the ComcasUTime Warner transaction, the impact will cedainly be felt This is a great day of giving back b our communities. Comcast Foundation -The Comcast Foundation, established in 1999, is the company's chief source of charitable support to qualigetl non- progtorganizations. Since its inception, the Foundation distributed more than $18 million in grants to communities we serve. The Foundation primarily invests in programs that work to create a posiA've, susrainahle impact within Comcast cnmmunioes in the areas of Promoting anU motivating volunteerism; Literacy, reading and learning and Youth leadership. Just some oflhe local beneficiaries of the Foundation have keen the Citizens League, Neighborhood House, Catholic Charities, Wider Foundagon and Friends ofNe SG Paul Public Library. The Foundation works Gosely with community leaders anU logl management to idenfify programs that bast meet the needs ofeaGl community. Free Long Distance to CanaUa! -Customers ofComcasYS Digital Voice Unlimited Package can now dial friends and family in Canada as part of the unlimited direct-dial plan. Canada is the lop international calling destination for customers in our part of the country. Cusomers can now call all 50 Uniletl States, PueM Rico, the U.S. Virgin Islands, Guam and Saipan. New Enhancements to VOD • Boltywoad , a new premium service is now available by subscription On Demand. Boltywood is the largest flm industry in the world, producing over 1000 films each year. Bollywootl is the nickname for the Indian film industry, whose productions are full of dance sequences, colodul costumes and unique choreography. ALSO Now available is more than 100 hours of high definition video- on-demand. Each month at least 20high-definition movies from Starz Enterlainmenl beginning with The Chronicles o(Narnia: The Lion, the IMtch and the Wardrobe. 4KIds On Demand and More -Anew On Demand service is now available. 4KIds oRers 10 hours a month of programming such as Teenage Mutant Ninja Turtles, Yugioh, Wnx CIuU, Anime, Action and Video Game Stars. 50% of the programming is reheshetl each month) Since 2004, On Demand use has lopped 3 4illion views. Thal is the equivalent of 10 programs watched by every person in the Uniletl Sfatesl Wnile the most popular selections (more than 540 million) are music videos and programs, children's shows came In second at more than 330 million viewed programs, Shows from such networks asA&E, MN, E!, TNT, Comedy Central, Discovery, USA Network, BBC America, Kids Sprout, Nickelodeon, and Cartoon NeNrork are offered. In addigon, this fall hit shows from CBS and NBC will be available on demand th a same day They show in prime time -CSI, NCIS, Survivor, The Office, Law & Order -Criminal Intent and Special Victims Unit The on-demand service oRers approximately 8,000 programs per month, with over 95% ofthem available at no extra charge for digital customers. Take A BRe Out OfCyher Cdnte McGrvR the Crime Dog and Comcast have paMerad with several other wmpanies to educate consumers about viruses, Spam, spyware, phishing, identity theft, online predators and other dangers. Comcast will be providing public senAce announcements valued at $2 million to fght Inle rnel crime. For more information, visit www.byiscr'me or a. NewsMakers -Host Colleen Needles interviewed several interesting communi tY leaders for NewsMakers. The 5-minute segments are shown several limes a day just before the lop and bohom of the hour on CNN HeadlinD News. WatGt in September for: David Durenberger - National Institute of Health Policy; Mamie Wells -City of SG Paul Second Shift Coordinator; Nick Kozel -Comcast; Stu Volgt -Alzheimer's Association; Kurt Zellers -PSB/Maple Grove Hospital and Srtlttling Wong -Lifeworks. Feel free to contact us al anytime if ycu have questims abw( any Hour services. Kalhi Dmnelly-Cohen -651-493-5281 katM tlomelly_r~g~ranler ~=a Emmett V. Coleman -651-49&5828 emrgUy~ angr ~hP - Comcast Cares Day 2006 -Hundreds of Twin Cities Comcast employees and their families partnered with Comunidades Lalinas Unidas En Servicio (CLUES) on SatuNay, October T", for Comcast Cams Day. The volunteers helped Latino organizations and communities served by CLUES throughout St. Paul and Minneapolis. Projects included painting area classrooms, clean up and graffiti removal at Powderhom and SNede Hollow parks, general office filing, and more. Their efforts were pad of Comcast's nationvdde day of community service, which attracted over 30,000 volunteers at projects around the country. The People's Cholce is...The Fan - Comcast's The Fan media player has been given the "People's Choice" award al the 16'" Flashforward Conference and flm Festival. The Fan competed against 60 other Intemet sites and applications for this coveted award. The Fan averages about 3 million video downloads a day. The Fan also streams hundreds of thousands of short-form video clips related to entertainmen t, games, shopping, travel and other content consumers want to view online. If you are a Comcast High-Speed Intemet customer, fake a few minutes to access the Fan. If Comcastnet is your home page, the Fan is at your fingertips! N Planner Launches on Comcastnet -Another new feature of the online experience is the N Planner. The N Planner integrates the advanced search functionality available on the Intemet today making it easier for customers to discover and sod through all of the ON DEMAND and N programming options. Vewers can customize searches by title, category (such as movies, sports, kids and HD) and genre (such as comedy, documentary and drama) to fnd the programming that best matches their interests. N Planner is the first and only online progmm guide that enables viewers to search ON DEMAND and HD ON DENIAND. Comcast Offers Free Trial of JumpN International Channels -Mom benefits for Comcast Highspeed Intemet customers. Beginning in November, Comcas t will offer a pilot program to allow customers to sign up for a free two-week trial of JumpN. JumpN offers mom than 223 channels of programming from mom than 69 countries in Africa, Asia, Europe, Latin America, the Caribbean and the Middle East. Just go to Comcastnet and watch the programs) Star Wars Like You Have Never Seen Before - In November, Cinemax customers vrrll be able to watch all 6 of the Star Wars movies ON DEMAND and in High Definition! This is the frsl offer of its kind ever, available only on Comcast. Back to School -Buying all the needed school supplies is a big challenge for many families. Comcast employees collected over 1,100 supplies for families working with Neighbo rhood House and Holy Family School in SI. Louis Park. Backpacks, pencils, notebooks and other necessities were collected by employees headed up by the Call Centers in both St. Paul and Minneapolis. Comcast Named One of the Top 50 Companies for Hispanics by Hispanic Business Magazine - On September 12, Comcast was named one of the 2006 Top 50 Companies for Hispanics for the second consecutive year. The magazine determines company rankings by using more than 30 variables that measure companies' commitment to Hispanic hiring, promotion, marketing, philanthropy, and supplier diversity. Programming News - We are pleased to announce that we will soon carry HD programming from the new local My Network affiliate, WFTC. WFTC HD will be seen on channel 1290. And watch far Fox Reality, featuring popular reality series and American Idol companion programming, to appear on our digital lineup in a special preview ahead of its launch later this year. Newsmakers -Host Colleen Needles interviewed several interesting community leaders for Newsmakers. The 5• minute segments are shavn several times a day just before the top and bottom of the hour on CNN Headline News. Comcast Named One of the Top Places to Work -Comcast was recently recognized with the Best Places to Work Award by the Twin Cities Business Journal. Companies earn the honor based on how employees respond to survey questions which address issues such as work environmen t, personal growth, embracing new ideas and day-today work processes. Comcast and other area businesses were honored at a Sept 26'" luncheon.