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Home My WebLink AboutJuly 20, 2006CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.G., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website nt: wwrv.ci.columbitt-l[eigltts,nm.us MEETING Or THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, JULY 20, 2006 CITY HAIL CONFERENCE ROOM Please contact Shelley at 706-3678 if you are uuable to atten[l. AG)/NDA: 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of Apri120, 2006 h. Old Business a. Chamlel Check b. Correspondence Log and Company Follow Up on Complaints- c. Other Old Business 5. New Business a. Franchise Fees for 1 s` Quarter 2006 b. Notice of the Programming Changes c. Other New Business 6. Reports a. Report of Conunissioners Assigned to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz, Govermnent Access--I{en Henke; Public Access-- Reuben Ruen b. Report of Comcast- April, May, June 2006 Reports --Call Center Statistics --Outage Report --Programs Produced c. Other Reports --Report of the Cable Attorney --Report of Assistant to the City Managel• L Adjournment Attachments The Ci[y of Columbia Heights does uet dism~i[uina[e au the basis of disability in the a[lmissioo or access to, or h'eatmeut or employment in, its services, programs, or activities. Upon request, accommodation will be provided to allow individuals with disabilifics to pm•tlcipatc in all City of Columbia Heights' services, programs, and activities. Auxikmy aids fm' hm[dicapped persons are available upon request when the request is made at least 96 hours in advance. Please call the Depuly City Clerk at 706-3611, to make arrangements. (TDD 706-3692 fm~ deaf or hearing impaired only) TFIE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE RA515 OF UISARILITY IN EMPLOYMENT OR TFIE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, APRIL 20, 2006 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Council Representative City Representative: Comcast Representative: APPROVAL OF MINUTES Dennis Stroik, Bob Buboltz, Dave Mahoney, Ken Henke, and Brad Peterson. Bruce Nawrocki Jean Kuehn Kathi Donnelly-Cohen Motion by Brad Peterson, secorrd by Bob Buboltz, to approve the miru~tes• from the meeting ofJarruary 19, 2006. All ayes. OLD BUSINESS A. Channel Check Everything checked out fine. B. Correspondence Log and Follow Up on Complaints There were no complaints to follow up on at this time. C. Other Old Business No other old business. NEW BUSINESS A. Franchise Fee for 4th Quarter 2005 We received the 4th Quarter franchise fee payment and a copy was enclosed in the agenda packets. B. Notice of the Addition of the New Family Tier Begirming March 31, 2006 Comcast is offering a new level of service called the Family Tier. Parents will be able to limit their children's access to only the programming currently available on the Basic service and 16 additional channels of family oriented programming resulting in the "Family Tier". This service will be available with a Digital Converter which will allow customers to utilize the capacity of that converter to set additional restrictions on access to programs on the available channels by rating. A television with a V chip does much the same, as does using the parental control capability in the converter boxes. But people don't necessarily know how to use these features, so Comcast is providing the service for them. The fee for this service is $9.10 for the Basic service, plus $14.95 for the Family Tier Channels, plus the fees for the box, remote, peg and franchise charges. TELECOMMUNICATION COMMISSION MINUTES APRIL 20, 2006 PAGE 2 C. Notice of the Addition of Retroflex and IndiePlex for Digital Plus customers Digital Plus customers will be able to preview two new channels from Encore-Retroflex on Channel 167 and IndiePlex on Channel 168 beginning Apri13, 2006. Retroflex will highlight films of the 1950's, 60's, 70's. IndiePlex will show independent films. They will be added to the line-up on April 30. D. Receipt of Forms 1205 and 1240 Notice was received that Forms 1205 and 1240 were filed with the FCC on March 1, 2006. These forms represent Comcast's annual filing for adjustments to basic service, equipment, and installation prices. The forms are available if anyone on the Commission wishes to review them. There was a discussion regarding how much rates were being raised now. Kathi explained these forms are required to be filed annually and will affect the fees for 2007. She reminded the members that Basic rates actually went down last time, even though the other fees increased. She defended the increases by stating that fees they pay for some of the programming, as well as the improvements and upgrades Comcast continues to make to the system justify these increases. And she stated that stats show that subscribers appreciate the upgrades and improved technology. Those subscribers who have digital service stay with the system longer and subscribe to more services than those who do not have this capability. There also was a discussion regarding proposed legislation that will allow competition in the cable industry that won't be regulated as it has been in the past. Comcast is fighting this proposal as it creates unfair and unequal rules to operate a system. Cities rights will also be taken away in this proposed legislation, and franchise fees will go to the Federal Government rather than local cities. E. Receipt of the 2005 Annual Report The Annual Report was enclosed in the agenda packets for review. Kathi explained she compiled the report with as much information that was city specific as she could. She also submitted a copy of the company's 2005 Annual Report that provides all the financial information for the company as a whole. The members briefly discussed some of the items included in the report. Motion by Bob Buboltz, seconded by Ken Henke, to accept the annual report as presented. All ayes. MOTION PASSED. F. Other New Business No other new business. REPORTS A. Report of Commissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Government-Nothing to report TELECOMMUNICATION COMMISSION MINUTES APRIL 20, 2006 PAGE 3 B. Report of Comcast- Kathi answered questions regarding the stats provided in the reports for January-March, and she briefly reviewed the high points of the monthly newsletters. Dennis questioned the outage reports and what dictates when outage information is detailed. He felt that since small neighborhood outages of 7-9 households wouldn't notify IVR of a problem, information isn't readily available when reports are made. Kathi agreed and said she would address this matter with others at Comeast. C. Report of City Staff Jean reported that since VHS-VCR tapings provide poorer quality, the City is changing over to recording in DVD format. D. Report of the Cable Attorney Nothing further to report. Motion by Dave Mahoney, seconded by Ken Henke, to adjourn the n7eeting al 7:40 gym. All ayes. Respectfully submitted, Shelley Hanson Secretary A technician went out on Monday and explained that it was a new fiber line that our construction department was going to lash to an existing wire. Construction went out on Tuesday and completed the work. I spoke to Mr. Johnson today and he is satisfied that the line is not hanging down to low. He was glad that the work was done quickly. Thanks Mary From: Jean Kuehn [mailto:Jean.Kuehn@ci.coiumbia-heights.mn.us] Sent: Monday, May 22, 2006 3:40 PM To: MN-Corporate Complaints Cc: Donnelly-Cohen, Kathi; Strand6@ci.fridley.mn.us Subject: 1298 52nd Ave NE/MC 1298 52nd Ave NE This address is in Fridley but his back yard abuts Columbia Heights. There appears to be cable work being done and the cable is still lying on the ground in the back yard Mr. Jerry Johnson 1298 52nd Ave NE 763-572-0238 Please contact Mr. Johnson and give him a timetable when cable will be remove from the ground. Thank you Jean Kuehn Recycling/Cable/W ebmaster (763) 706-3613 COI I ICQS~. COMCASTFINANCIAL REMITTANCE ADVICE AGENCY CORPORATION A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44006 (~Ip, 229544515 Southfield, MI 48034 Dale : 24-APR-O6 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1110 10-APR-06 2-SM/608 1st Quarter 2006 Franc 0.00 37,224.42 TOTAL C®I1l~CIS#. COMCAST FINAN&IAI~AGENGY.CGRPORATION A Comcast Cable Communications Group Compeny MitlWesl Division OKpe 297]TTelegraph Rd.'Sla; 4AOOB 9ouWleltl. MI A00g4 ~.411/IC ~OiiiL~ i bank One, NA Columbus, OH r:l>' Thirty-Seven Thousand Two Hundred Twenty-Four Doiiars And 42 Cents TG COLUMBIA HEIGHTS CITY OF MN Tt1C 590 40TH AVE NE Order t1t• COLUMBIA HEIGHTS, MN 55421-3878 United States Authorized Signature 0.00 I 37,224.42 LJ ,' N0, 22954451.5' ' 'bt3-1544 / 441 --675528343- Gotd Agar taO De¢B ***"" 37,224:47 11'22954451511' ~:044ii5443~: 67552834311' Comcast. Knthi Dannelly-Cohen Director Franchising and local Government Rclalions (651)493-5281 (651) 493-5288 -FAX Apri128, 2006 Ms. Linda Magee Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 Dear Ms. Magee, Comcast is pleased to announce the addition of KSTP- DTNWS, a news channel that is available to any customer who has a Digital converter. The new channel will be available on June 1. Also, Current TV will be moving from Digital Extra to Digital Classic, making it available to more customers. If you have any questions about these new services, please do not hesitate to contact me. Sincerely, Kathi Donnelly-Co] COLUMBIA HEIGHTS Apr-06 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected 6-Apr Columbia Heights Node 69 16 164 K !y lCs~ \ Z~~ ~ 7> (-"J ~~~7 ` r O~n ,.> ~~~~~ `~ Monthly Service Level ~ Core Hour Period Period: 4/1/2006 To 4/30/2006 Minnesota Video lY/orrtli NCO NCH HWSL ~omcast 'I'SL ASA "/" ATB 2006-4 163,490 159,667 143,672 90.0% 16 0.0029 Q2 - 2006 163,490 159,667 143,672 90.0% 16 0.0029 Video 163,490 159,667 143,672 90.0% 16 0.0029 t~ i "`1j C,t1 ,,_f '~ a_ ~~ ~.~'"' Note: Telephone Service Levelis an internal benchmark rather then an FCC service standard. It ~~ gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls 1-landled Within Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls "/" AT6: Percent of time all trunks were busy TGnrsdnV, Mny !!, 2006 rage l of 1 Monthly Service Level ~ 24 by 7 Period I'eriorl: 4/1/2006 To 4/30/2006 Minnesota Video Molrtlr NCO NCH IIWSL _.. ~omcasta TSL ASA % ATB 2006 - 4 180,290 173,128 152,387 88. 0% 28 0.0029 Q2 - 2006 180,290 173,128 152,387 88. 0% 28 0.0029 Video 180,290 173,126 152,387 88. 0% 28 0.0029 Natec Telephone Service Level is an internal benchmark rather then an fCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to [he Call Center NCH: Number of Calls llandled by the Call Center }IWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer fm• all calls '% ATt3: Percent of time all U•unks were busy Tluirerlnr, hlnr I1, 200( Pnge 1 of I Monthly Service Leve! ~ Core Hour Period Period: 5/1/2006 To 5/31/2006 Minnesota Video Montlr NCO NCH HWSL ~omcast, __. TSF ASA % ATB 2006 - 5 145,786 144,215 134,966 92.6% 9 58 Q2 - 2006 145,786 144,215 134,966 92.6% 9 .0856 Video 145,786 144,215 134,966 92.6% 9 .0856 ;1 J~\ I -~, ~~ «~~ U ~,,.. Note: Telephone Service Factor is an internal benclunark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less. NCO: Nmnber of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Nmnber of Calls Handled Within Service Level by the Call Center TSF: HWSL/NCO ASA: Average Speed of Answer for all calls "/" AT6: Percent of time all trunks were busy Teeesdny, June 0(, 200( Pnge 1 oj/ Mont/ziy Service Level ~ 24 by 7 Period Periatl: 5/112006 Ta 5/3112006 Comcast. Minnesota video Month NCO NCH HWSL TSF ASA %ATB 2006 - 5 179,988 175,830 159,951 88.9% 20 .0858 Q2-2006 179,988 175,830 159,951 88.9% 20 .0856 Video 179,988 175,830 159,951 88.9% 20 .0856 Note: Telephone Service Factor is an interttal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Nnmber of Calls Handled by the Cali Center NWSL: Number of Calls Handled Within Service Level by the Call Center TSF: HWSL /NCO ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Tuesday, June 06, 2006 Page 1 of 1 COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Cauca Time # Minutes Amps May-06 Average Subs Affected 1-May ~.~ Columbia Heights - Blown Fuse 39 20 191 7-May Columbia Heights Blown Fuse 68 ~ 72 Comcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION MAY 2006 PROGRAMS • Heights Calendar - 0:57:30 • Depression Awareness Seminar -1:15:28 • Columbia Heights Prayer Breakfast -1:29:55 • Rising to New Heights - 0:20:52 • Mayor's Report (5/9) - 0:30:30 • Mayor's Report (5/23) - 0:29:49 • Yashua Messiah (2 shows) @ 0:58:00 • Center for Parental Responsibility TV - 0:58:28 • Greater Faith Clu•istian Center - 1:00:00 • Hotfoot Stompers Presents (4 shows) @ 1:00:00 • Detroit Don King and Friends -1:01:17 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Rice Creek Watershed District Meeting - 0:44:35 • Rice Creek Watershed District Meeting - 0:40:20 • Trailer Trash TV (4 shows) @ 1:00:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal Classics (4 shows) @ 0:30:00 • Somali Mai TV - 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Clu•istianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power• (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:2830 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 8 Programs Produced (external) 73 CHANNEL PROGRAMMING • Cablecast Programs 106 • Cablecast Hours 98 FACILITY USE • Studio Hours 28 • Editing Hours 51 • Mac G - 4 Usage Hours 58 • Portable Equipment Checkouts 2 COMMENTS In May staff videotaped its third oral history of World War II Heights residents. Our guest was Joe Check, who served in the Navy. The show will begin airing in early June. May also saw the taping of a new episode of the series "Rising to New Heights". The guest was Dr. Nancy Kaldor, Columbia Heights Public School Superintendent. Staff also videotaped an important and informative seminar that focused on depression in both adults and teens. In June with the help of CTV Roseville, staff will videotape the Jamboree Parade. Staff will also cover the Peace Clock dedication in June. Also in June staff plans on covering the painting of a new mural. Comcast Cares in the Community - In Aprif, the Corporate Uolunleedsm Council Twin Cities honored Comcast for outstanding corporate vdunteedsm by awaming us the Council' s prestigious Spotlight Award. The award recognizes the outstanding initiative and the dedication of Comcast empVoyees, fderMs antl family to community volumeedsm. In 2005, Comcasters contributed over 9,200 hours of volunteer lime in your communiliesl The 2006 Comcast Cares Day will be held Safurclay, October 7, when hundreds of local employees and their families will work on another major project in our community. On-Demand Exceeds Expectations -Comcast's On-Demand service is extremely popular with digital customers. In the past 18 months, over 2 billion programs were viewed by customers on their time and according to their schedule. Statistics show that over 70% of digits I customers use the service every momh with some 7,000 programs available, the majority of them at no additional fee. On•Demand programs can be paused, fast forwarded and rewound according to viewer's needs. Previously we announced that Comcast was partnering with CBS and NBC to offer prime-time shows on- demand, just minutes after they play ah the network. Due to a padnership with CBS and NBC, Comcast customers who miss the most recent shovdng of CSI or Survivor, can orcler the program for just $.99, On-Demand the day after they first broadcastl Now Comcast is partnering with ABC and FOX for additional programs. Triple Play the Comcast Way -Beginning in late May, customer have the opportunity to get video, inlemel and Comcast Digital Uoice installed at tFte same time and get just one bill. You will stall to see billboaNs and television ads advedisin g this'Triple Play" option far customers. Comcast offers customers the opportunity to get all their entertainment and communications needs from one provitler, on one bill and installed on one dayl Comcast Self-Install Kiffi Available at More Locations -Since 1999, Comcast has successfully offered our services through retail outlets such as Best Bery, Circuit City, CompU S4, Office Depot, OfficeMax, Radio Shack, Staples and Dell. Now we have added Wal-Mart to that mix. Customers can pick up a self-trefoil kit and connect to Camcasf Highspeed Internet service that same day. New Channel Launches -Beginning June 1, Comcast customers with Digital conveders can enjoy KSTP-DTNWS, an all-news channel by Hubbard &oadcastirg. Also on June 1, Current N wdll transition down from Digital Fxlm to Digital Basic and will be available to all Digital cuttomers. Name Change - OLN which started as a channel for fishing and hunting programs, is now the home of the NHL. To better reFlect the programming offered on that channel, a nsw name has been clwsen, Versus. Versus reflects the competifrve nature of the programming; man versus man, man versus nature, team versus team......, from stick-and-ball sports to bull riding to field sports. Newsmakers April Studio Guests - We hope you are able to catch these focal "newsmakers" on CNN Headline News during the month of May. Our guests were: Pat Harris - Si. Paul City Councilmember; Ron Abrams -Minnesota I-louse of Representativ e; Amantla Schultz - Grarnd Avenue Busirtess Association; Jack Gerten - St. Paul Farmers Market; Heather Spicuzza - Ordway's International Children's Festival; Djorn Buccholz -Minnesota Thunder & Lightening, and Tony Benshoof -Olympic Luge Team Member. Remember to catch these newsmakers at the top of the hour antl 25 minues after the hour. Feel rtes to cmtact us at anytime if you have y4esiions alabA any of ov services. Kalhi Domelly-Cohen -651-493-5281 kathi dorccelly-c ahenro~c~lecomca st corn Emmett V. Coleman -651-493-5928 Amman cnlercr_.rKOlr abler - Leaders and Achievers Scholarship Awards -Each year Comcast invites high school principals to nominate exceptional students who not only excel academically but also are volunteers in their community. Later this month, 25 high school seniors from across the Tvdn Cities Metro area vdll be twnored as the scholarsh ips are awarded. We are pleasetl to be able to assist these seniors as they go on to cdlege and become contributing members of our community. This year's recipients are from Anoka, Adington, Centennial, Champlin-Park, Columba Heights, Usitation, Cretin-Durham Hall, Eagan, Sibley, Mahlomedi, Maple Grove, Mounds Park, Osseo, Park, Robbinsdale Armstrong, Robbinsdale Cooper, RoseviNe, Simley, South St. PaW, St. Thomas, Central, Halving, Stillwater, Wayzata, Prescott and White Bear High Schools. Comcast Monthly Subscriber Numbers MAY 2006 Agent6060 Mey June Juty Fup Sept Nov Oec Fe4 Mar Columbia Helg his APr Roos RDO6 2006 R006 2006 2006 Ocl2006 30D6 2005 Jan 2000 2006 2006 Apr 2006 House Dafa __. Hamel MorkalaLle BB29 8690 8]00 B]I2 8]81 B]83 8]89 0I9D 8]90 8]95 B]9] 8626 BB2] 8829 SubscrlberOafa '' Daslc 1 d010 ~ 4166 4159 4139 d00] 9W1 4091 40B] 4089 4050 4W0 Im8 4D]0 dOJ6 SiendeN 9es1c 190] '' 2140 2149 2120 209] 2051 2044 20J0 2033 2000 2011 20J0 20J3 2010 Raslc2 3T09 i 3508 ]490 JI6J J903 J3]4 ]396 J390 340T 3368 3J58 3356 JJ56 3J10 Universal 81 ~ 66 B] 69 ]1 ]J ]I ]1 ]i ]1 ]3 ]5 ]9 BT P/Bmlum Channels ]26 1169 1110 104] 910 B65 BB4 89T 003 858 015 018 ]99 ]5] HBO I]) ~ 290 20B 28] 242 218 TIO 209 200 10B 105 101 182 1]] ypnmlyrrt 09 88 B6 B6 O4 0] 6B 89 86 82 06 86 08 09 rMC D2 160 152 149 1J5 IJ2 UO IR6 12] 11] IIB 11B 124 I]J clxema% s)aazl 410 465 454 433 410 312 J56 350 J45 JJ6 ` J49 ]90 400 412 . PaY-Pe)-View '. •.. . Tolalp PPV Purchesos 112J ~ 1053 1024 928 BII 912 60B 820 BBO Wd 1164 1060 998 11]5 0197fa1CUSlome)s '' 0191NI Plepnum 88~.: 1i 6] e] 63 88 66 69 69 66 64 6] 66 66 58 DlpHal OOld 1931- 99 W 99 Im 105 tll 111 tld 110 123 131 1J4 1J5 D1911a1911ver 1801 ';'. 303 202 T]] 262 T90 23] 235 225 218 213 211 20] 1Bd Di911a1 Exira 110' 101 116 PS 1]4 155 142 1J3 126 121 110 11] 118 11J p19iWl Plus ISSf S 223 220 210 213 200 196 181 18] 119 P9 1]1 IB] 159 DI911a1 Classic 12941 :. I 1J01 1208 1280 IT54 1260 1JW 1J25 ll2] IJ20 1J10 1330 IJdd 1J02 I:WNno JOL ' 29 2] 28 29 32 Jd T9 30 T] 2] 2] JO 30 Olpilal9rovo 55" ]B ]B ]B ]4 ]T 68 B4 64 B4 60 59 5] 55 Dl9ilel SUrler 201 31 28 29 20 T] 25 TS 24 24 24 24 TS 2J Varloly PeckA La Catle 1B6'" 2m 250 250 242 232 T25 222 216 209 2~ 201 19] 192 PrOmI0r0 PeckA Le CaHO W-- )5 ]I 69 BB 69 62 61 58 56 55 54 51 51 019Xal binndard 21- JJ JI 30 30 2] 28 25 24 24 2d TJ 22 T2 Total Dlpaal Households 1868 1946 192] 191] 18]] 1064 1090 1891 1096 1880 10]1 1892 19D2 IB]] ' PqulpmanamglfelandAnalog ' Households wiM OVft egWpment 5 15 13 12 12 9 8 8 8 ] > 5 5 5 Households wiW HDN equlPmoM 1fi0. 111 100 11J 114 121 131 1J2 135 144 149 15] 158 164 Housaholtls wiW Beslc t Doty rccelvers 13' 14 14 13 1J 13 13 13 13 13 13 13 12 12 NouseM1OWs wiN Analog RocAVers 109:.. '. I6] 159 15] 152 146 149 136 135 130 128 126 123 115 Households wiW DIOHaI Receivers 25651:1 '. 2602 25]9 RS)J 251J T539 2591 2591 2568 2559 2556 T82T 2601 2805 HousOM1Ottls wlRemole COnhols~di9ilel end 4 19]0 19]2 1956 199] 1966 1914 1943 enalop 193] 2618 2632 2642 T585 25]6 262 . (AlbClllanB4a4 -. r Hama bervlce Plan 1208 1416 1420 140] 13]2 1339 I]TJ 1315 IJ02 12]9 1266 12fi0 1244 121] 9roatlband ManMly 149 I 248 228 230 205 194 180 181 1]] 1]2 164 159 155 Ida Connacis - Daslc i Conneds 105 I 125 118 94 8] 118 101 101 105 62 09 90 99 ]4 easlc i Discos 134 96 124 119 139 iJl 84 100 101 119 90 ]B 99 99 Ne10aINLOSC 28 29 ~8 35 52 13 ] I d 3] -1 20 0 45 Fl41rlDpemf/Ons: --- SlenUard lnslalisAnwlratl 0 2 2 2 0 5 I e 1 1 0 9 2 0 Olantlard WslallsPrew4atl 3] 92 53 Jd 35 48 99 49 59 44 51 5J 61 31 Total installs 35... 04 ]9 86 66 9d ]4 9J 54 45 45 51 5B 29 Total bervlce Cells eD B9 ]8 101 1]5 131 12] 131 152 133 95 105 102 123 Perelralicn 45.41°2 d].90% 4).BO% 4].61'6 46.64A 46.36% 48.43% 46AJ°/. d6.62°M1 46.12°A 48.16% d6Y0% d5.R0% 16.]0% TRADE SECRET INFORMATION NOT FOR PUBLIC DISCLOSURE ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION JUNE 2006 PROGRAMS • Heights Calendar - 0:58:00 • Columbia Heights Jamboree Parade -1:50:15 • We Remember: Joe Check-1:41:05 • Rising to New Heights - 0:27:17 • J & L Dance Recital -1:58:55 • Roseville Community Band Concert - 0:58:30 • Mayor's Report (6/13) - 0:24:45 • Mayor's Report (6/22) - 0:29:42 • Yashua Messiah (2 shows) @ 0:58:00 o Hotfoot Stompers Presents (4 shows) @ 1:00:00 • Detroit Don King and Friends - 0:59:40 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 030:00 • Rice Creek Watershed District Meeting - 1:12:54 • Rice Creek Watershed District Meeting - 0:57:40 • Trailer Trash TV (4 shows) @ 1:00:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal Classics (4 shows) @ 0:30:00 • Somali Mai TV - 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Christianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Light On The Gospel - 1:00:00 • The LaRouche Comzection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 10 Programs Produced (external) 71 CHANNEL PROGRAMMING • Cablecast Programs 117 • Cablecast Hours 108 FACILITY USE • Studio Hours 36 • Editing Hours 56 • Mac G - 4 Usage Hours 60 • Portable Equipment Checkouts d COMMENTS With the retirement of City employee Jean Kuehn, June saw the last scheduled production of Heights Calendar. This show has brought information and news to the residents of Columbia Heights every month for approximately 15 years. Staff videotaped the Jamboree Parade with the cooperation of CTV Roseville. Staff completed another program in our "We Remember" series. This show featured World War II U.S. Navy veteran Joe Check. Staff also completed another program in the "Rising to New Heights" series. This month's show featured an interview with Shirley Barnes, CEO of Crest View Senior Communities. July will see the airing of a staff produced program covering the installation and dedication of the City's Peace Clock. Also in July staff will tape another "We Remember" program that will air in August. Staff will also complete shooting a documentary about the newest mural being painted by a Columbia Heights' recreation group. This show should air in late July or early August. Leaders and Achievers Scholarship Awards - OnJune 20, 251ocal high school seniors from across the Metro ama were presented vrith the Comcast leaders and Achievers Scholarships. The presentation was held at the new Neighborhood House facility on SI. Paul's west side. Presenting the awards was Comcast Regional Mce President Bill Wright and David Gaither, Chief of Staff to Governor Tim Pawlenty. This year's recipients are from Anoka, Arlington, Centennial, Champlin-Park, Columbia Heights, Msitation, Cretin-Durham Hall, Eagan, Sibley, Mahtomedi, Maple Grove, Mounds Park, Osseo, Park, Robbinsdale Anns trong, Robbinsdale Cooper, Roseville, Simley, SoNh S[. Paul, St. Thomas, Central, Harding, Stillwater, Wayzata, Prescott and Wnite Bear High Schools. Nominated by their high school principals, these students were selected on the basis of community service, leadership skills, positive attitude and academic achievement. Movies In The Park -Comcast is pleased to partner with the Parks and Recn;ation Department in St. Paul to bring movies to different parks starting in Ju ly. Everyone is invited to bring a lawn chair or a blanket and spend an evening watching movies on a large screen outdoors. A great family event) Schedules and locations will be posted on the city's web site in the coming weeks. More details will be provided in the July issue of this newsletter. New Channel Launches -Just in time for the broadcast of the Wodd Cup Tournament, Comcast is pleased to announce that ESPN2 was launched in HD on Thursday, June 8. Nhth the addition of ESPN2 HD to Comcasl's lineup, viewers will be able to watch HD coverage of the 2006 FIFA Wodd Cup tournament. ESPN HD, ABC HD and ESPN2 HD will combine to present live coverage of all 64 malche s of the 2006 FIFA World Cup in high definition. ESPN2 HD can be found on channel 203 for subscdbers who have digital service. Watch far information next month on the October launch of The Horror Channel on Comcast's On Demand. Northeast Technical Operation Center Opens in Mahtomedi - Comcasl's service area in the Metro extends from Oak Grove fo the North, Burnsville to the SoNh, River Falls, Wt to the East and Hanover to the West. Wllh an area that large, Comcast has three operations center across the area from which we dispatch our service and installation technicians. Previously, the Northeast Tech Ops Center was located in Roseville. As we are always looking for ways to better serve our customers, we looked for a site vrith better freeway access. This month these 200+ employees moved to Mahtomedi. The new location is close to the major freeway network and allows us to better serve the customers in the suburbs which include Stillwater, While Bear Lake, Roseville, Blaine, etc. An Open House event will take place on July 12 from 4:00 pm to 6:30 pm i( you wool d like to check out our new "digs". The address is 3050 Echo Lake Avenue in Mahtomedi. Newsmakers June Studio Guests - We hope you are able to catch these local "newsmakers' on CNN Headline News during the month of June. Our guests were: David LaPorte -Great River Energy Bike Festival; Murray Schmidt - Luekemia & Lymphoma Society; Sheila Bland - COMPAS; Kay Christianson and Paul Persike - Children's Cancer Research Fund; Sandy Martin - ExecNive Director, Urban Tennis; and Matt Reinariz -Comcast Movies in the Park (St. Paul Padcs and Rec Depl). Taping is also complete for the July Newsmakers and you will see: Jeff Heegaard -Envision Minnesota; Mike Cofrin and Marilyn Franzen - St. Paul Inline Marathon; Mark Scally - MN Business for Eady Learning; Maria Flynn Conway -Irish Fair; Joe Cavanaugh - YoNh Frontiers; and Hussein Sumatar -Lake St. Cultural Center. Remember to catch these newsmakers at the top of the hour and 25 minutes after the hour. Between the Lines -Comcast is helping Chader Communications create a program sedes called "Between the Lines". This new program sedes is sponsored in pad by the Minnesota Cable Communications Association and invites guests to discuss issues of regional impodance. In Comcast communities, you can watch the program Sunday mornings at 9:30 on Channel 13. The program is now seen in most of the commurulies across the stale. Fcel free to coMacl us at anytime if you have questions about ~y of wr sevices. Kafhimm~elly-Cdren-651-493-5281 k2ali da- II ~- ~^MO raFAaranca stcom Emmett V. Coleman -651-49&5828 melt rolem=nlo~r. alMa. namcasl cam PowerBoost to Launch -Comcast launched PowerBoost -speed enhancer. Il is a Comcast network technology that increases customers' broadband performance, for no additional charge. PowerBoost technology utilizes additional capacity already built into Comcast's advanced fiber network to provide customers with eMm hoods of download speed - up l0 12 Mbps and 16 Mbps, respectively, on Comcasl's 6 and 8 Meg services. For example, a customer can download three MP3 songs in a quick 6.6 seconds - up to eight times faster than the 53 seconds required with a 1.5Mbps DSL connection. PowerBoost will be available when a customer resets the modem and then automatically kicks in when downloading videos, music, photos' etc. Since 2003, Comcast has increased the speed of fhe service four times, at no additional charge and introduced more than 50 products (Like the FAN) on the Comcast.net podal. Movies In The Park -Comcast is pleased fo partner with the Parks and Recreation Department in St. Paul 1o bring movies to different parks starting in July. Everyone is invited to bdng a lawn chair or a blanket and spend an evening watching movies on a large screen oNdoors. Entertainm ant starts at 7:00 pm with the movies starting at dusk. A great family event! Here is the schedule of movies and locations: August 1 The Princess Bride Raspberry Island August 3 March offhe Penguins Como Park East Picnic Grounds Auguste Breaking Away Raspberry Island August 17 Curious George SL Clair Rec Center August 15 O'Brother Vvhare Art Thou? Raspberry Island August 16 Madagascar Groveland Rec Center August 1a Vvhale Rider Griggs Rec Center August 22 Pee-Wee's Big Adventure Raspberry Island August 25 Toy Story Hancock Rec Center August 29 Pirates of the Caribbean Raspberry Island August 31 TBA Schaffer Rec Center Sept 1 TBA Front Rec Center Sept 29 TBA Phalan Rec Center October 19 Nanny McPhee NW Como Rec Center Emma Bowen Intern -The Emma L. Bowen Foundation for Minodly Interests in Media currently has 220 student interns nationwide at media companies, and more than 170 graduates. Interns earn an howdy salary and are eligible for matching funds toward their pursuit of higher education. Dudng the fve-year program, which begins the summer before the student's senior year, students team many aspects of business operations. This unique, multi-year program is designed io prepare a diverse group of talented young professional s to enter the workforce with specific job-related skills, knowledge of the corporate environment and a strong foundation for future advancement. Locally, Comcast has given an internship to Jennifer Peterson from Blaine. She currently attends Blaine High School and has applied at St. Benedict and St. Olaf Colleges. She will work this summer in the Community Affairs department. She may work in other areas in the following summers such as marketing, government affairs, ad sales, etc. Jennifer is a member of the National Honor Societ y, captain of the hockey and tennis teams, member of the chamber orchestra and still finds time to volunteer at the Minneapolis Children's Hospital, Ronald McDonald House and numerous other organizations. The Tuhe Introduced -Customers of any level vdth a digital converte r or cable card can now watch The Tube on channel 254, This service features the best artists, best songs and the best images of ALL time with no reality shows, awards shows or game shows on The Tube. like what you heaR Soon viewers will be able to link up to urmnu thehihetv.cD m and order CD's, tickets, music travel packages, etc. Grant Announced During CSPAN Book N Bus Visit -The Comcast Foundation announced a $15,000 literacy grant to the St. Paul Public Library for the Read With Me youth literacy program during the CSPAN Book TV bus visit. Since the fall of 2005, the C-SPAN Book TV bus has visited over 25 states , 120 cities and stopped at 20 book festivals. During the weekend of July 14- 16, Comcast was honored that the bus visited the St. Paul Central Library, the Hennepin County Southdale Library, and several local book stores. The crew offered tours of the studio set, participation in an interactive demonstration aboN Book TV programming and interviewed local authors for future programs. To team more aboN the bus, visit www. booktv.oro . Feel free to contact us al anytime if yew have queslims about any dour services. Kalhi Dmnelly~Cchen -65 7-4935261 k Ih' rlnmally-c ohenrtiname canna atcan Emmell V. Cderoan -651-49&5626 emmell colemarKdc able.comcasl.can F3Ec - - P^b Mo/athly Service Level ~ Core Hour Period Comeast. Periad: 4/112006 Tn 6/30/2006 Minnesota Video A° tl NCO NCH FIWSi TSi ASA % ATH nn t 2006 - 4 163,490 159,667 143,672 90.0% 16 0.088% 2006 - 5 145,786 144,215 134,966 93.6% 9 0.062% 2006 - 6 154,324 152,409 141,693 93.0% 8 0.037% 2 - 2006 463 600 456 291 420 331 92.1 % 11 0.062% Video 463 600 456 291 420 331 92.1°0 11 0.062°0 Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls "/, ATB: Percent of time all trunks were busy Tnerday, Jule I1, 2006 Pnge l of ] Molathly Service Level ~ 24 By 7 Period Comeasto Pet•ior1: 4/1/2006 To 6/30/2006 Minnesota video A~ottth NCO NCH HWST TST ASA °/n ATB 2006-4 180,290 173,126 152,387 88.0% 28 0.088% 2006 - 5 179,988 175,830 159,951 91.0% 20 0.062% 2006 - 6 191,913 188,305 170,675 90.6% 14 0.037% 2 - 2006 552 191 537 261 483 013 89.9°0 21 0.062°/ Video 552 191 537 261 483 013 89.9% 21 0.062°0 Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds m• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls "/° ATB: Percent of tune all trunks were busy Tuesdny, July / 1, 2006 Pnge 1 of I COLUMBIA HEIGHTS Jun-06 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected 1-Jun Columbia Heights Blown Fuse 28 11 110 1-Jun Columbia Heights Blown Fuse 16 16 164 13-Jun Columbia Heights Passive 30 1 9 27-Jun Columbia Heights Blown Fuse 28 4 36 30-Jun Columbia Heights Node 33 19 191