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Home My WebLink AboutApril 20, 2006CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3R7R (763) 706-3600 TDD (763) 706-3692 Visil Our VUebrite nC trww.ci.colnmGio-luighCr.nm.us MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, APRII, 20, 2006 CITY I-IALL CONFERENCE ROOM Please cmltact Jean at 706-3613 if yon are ratable to attend. AG>;1VDA: 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of January 19, 2006 4. Old Business a. Channel Checlc b. Correspondence Log and Company Follow Up on Complaints- c. Other Old Business New Bushness a. Franchise Fees for 4th Quarter 2005 b. Notice of the Addition of the New Family Tier c. Notice of the Addition of Retroflex and IndiePlex for Digital Plus customers d. Receipt of Torras 1205 and 1240 e. Receipt of 2005 Annual Report £ Other New Business 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--I{en I-Ienke; Public Access-- Reuben Ruen b. Report of Comcast- January, Pebnlary, and March 2006 Reports --Call Center SCatistics --Outage Report --Programs Produced c. Other Reports 7. Adjournment The City of Columbia Heights does not discriminate ml the basis of disability in the admission or access [q or treatment m• employment in, its services, programs, m• actlvi[ies. Upon request, accommodation will be provided to allow individuals with disabilities to participate in all City of CoWmbin Heights' services, programs, and activities. Auxilimy aids for handirnpped pcrsmts are available upon request when the request is made at least 96 boars in advance. Please call the Depnly City Clerk at 706-3611, to make arrangements. ('IDD 706-3692 for deaf or bem•ing impaired only) THE CITY OF COLUMBIA HEIGFITS DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY IN EMPLOYMENT OR TFIE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OF TILE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, JANUARY 19, 2006 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Coimnission Members: Demris Stroik, Dan Swee, Dave Mahoney, Reuben Ruen, and Brad Peterson. Excused Members: Council Representative: City Representatives: Legal Counsel: Comcast Representative: APPROVAL OF MINUTES Ken IIenke and Bob Buboltz Bruce Nawrocki Jean Kuehn Steve Guzzetta Katlri Domielly-Cohen Motion by Dave Mahoney, second by Darn Stivee, to approve the minutes firorn the meeting ofAugust 18, 2005. All ayes. OLD BUSINESS A. Chancel Check Everything checked out fine. There were obvious sound variations from chamrel to channel, even though we are told it is within an acceptable range. B. Correspondence Log and Follow Up on Complaints Ms. Dolores Strand of 1145 Polk Place had a problem with an error on her billing. It took a couple of months to get this resolved. She claimed Comcast did not get back to her as promised. However, Kathi stated they have documentation that they did have conversations with her. She did not want to go into detail as customers are entitled to privacy and Dolores is a well known resident to people on the coimuission. Copies of the correspondence regarding this issue were enclosed in the agenda packets. Ms. Strand changed her level of service, received the credits promised her and she is now satisfied. B. Other Old Business There was a discussion again about the need to switch between the cable antenna and UI-IF to get chamiels 23, 29, and 41 when hooked up to Universal Service. ICathi stated Scott Melter said this wasn't a problem, but she will have Scott contact Dan Swee directly so they can discuss this. NEW BUSINESS C. Franchise Fee for 3rd Quarter 2005 We received the 3`~ Quarter franchise fee payment and a copy was enclosed in the agenda packets. TELECOMMUNICATION COMMISSION MINUTES JANUARY 19, 2006 PAGE 2 D. Changes to Chamrel Line Up Some changes were made Co the Channel Line Up to add a nurnUer of chamrels effective September 30, 2005. As more programming becomes available in high definition or Video on Demand, changes and additions will continue to occur. Chair Stroilc connnened that there are sti115 unused charurels in the Standard Basic Line up. He questioned whether this is allowed under the current Franchise Agreement. Nawrocki commented about the wording in the notices the City has received saying that "enhancements for the benefits of customers" is misleading. He said it doesn't benefit as many as they thir>Ic as these "enhancements" are primarily for those who subscribe to I-IDTV/Digital services that cost a great deal more, and therefore, most people don't have. C. Agreement Reached for HD Progr•anuning with Hubbard Broadcasting KSTP will now be carried on Channe1231 for subscribers with HDTV service. This is the local ABC affiliate and carries a number of popular programs in HD including "Lost" and "Monday Night Football". E. Notice of Billing System A notice was received that Comcast will be changing their billing format to prepare for the eventual goal of combining all subscribed services onto one bill. A copy was enclosed for informational purposes. F. Notice of 2006 Rate Adjustments Notice was received in November 2005 of the price adjustments that became effective in January 2006. Basic rates went down slightly, however Basic 2 and the Standard Package that includes both Basic 1 and 2, went up. Guzzetta explained that we are only able to regulate the Basic 1 charges. We have no ability to regulate the Basic 2 charges or the Standard Package charges. Council member Nawrocki stated that the 10.3% increase in 2005 and the 8.1% increase in 2006 for the Standard Package are excessive and feels the Cable Company is charging whatever they want as tYrere is not enough competition to keep prices reasonable. He connnented about Cable Companies being able to offer phone service, but found it unfair that phone companies cannot offer cable services. FIe feels this keeps the competition down and is not in the consumer's best interest. Nawrocki questioned how many people in Columbia Heights subscribe to just Basic 1 compared to those that have the Standard Package. Kathi answered his questions, but since this is trade secret information, the cumbers are not included in the record. G. Notice of the Public Hearhng to be Held in February regarding Cable Rates The City Com~cil established a Public Hearing date of February 13, 2006 for input on the charges for basic programmming, equipment rates, and installation charges calculated in its March 2005 rate filing that took effect June 1, 2005. It was explained that acother• rate increase was received as noted above effective Jamrary 1, 2006. Guzzetta explained that the City decided not to do a detailed review of the forms filed in March 2005, however the City has 12 months in which to act oc the Pilings. Guzzetta reviewed the options open to the City. Staf£ has recommended adopting the rate order for Forms 1205 and 1240, neither approving or denying them, but reserves the right to act on them at a later date if necessary. TELECOMMUNICATION COMMISSION MINUTES JANUARY 19, 2006 PAGE3 Motion by Brad Peterso~x, Seconded by Dan S'wee to recommend the City Council adopt the Rate Orders 1205 and IZdO as fled in March 2005 reserving our right to act on them at a later date if necessary. All ayes. MOTIONPASSED. H, Review of Resolutions for Basic Programming Rates and Equipment and Installation Rates Copies of the Draft Resolutions were enclosed in the packets that the City Council will consider at the Public Hearing on February 13, 2006 regarding these two issues. One Resolution is approving the Basic Prrogrunming Rates charged as filed in FCC Form 1240, and the other is approving the Rates for Equipment and Installation as filed in FCC Fonn 1205. These were included for informational purposes only. Other New Business Stroik asked whether the new "Buy Tlrrough Provision" is available, whereby you eau subscribe to premium channels by adding them to Basic 1 service without subscribing to a larger package. Kathi stated that it is available and that you would need the Basic 1 service which costs approximately $10/month, $4.OOhnonth for the converter box, and $16.99hnonth for each premium service you choose. R>JPORTS A. Report of Connnissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Govermnent-Nothing to report lean Kuehn shared a letter Mary and Steve received at the Cable Studio fiom Joarwe Student that thar>ked them for thew hard work in providing programming on our local access channels that are informative and professionally done. The Commission members also thanked Jean for her contributions and the progranls she is involved in taping. Reuben stated that be still feels the Commission is being under-utilized by City Staff. Nawroeki said be has passed that concern on to others B. Report of Comcast- The reports for Aug-Dec. 2005 were reviewed. Copies of the monthly newsletters were also enclosed in the packets for review. Katlri arrswered questions regarding the stats provided in the reports. She also said that Sprirrt/Nextel are joilung witb Comcast to provide a new service which would allow you to program your DVR from your cell phone and eventually be able to view things on your cell phone. TELECOMMUNICATIONS COMMISSION MINUTES JANUARY 19,2 006 PAUE4 C. Report of City Staff Nothing further to report. D. Report of the Cable Attorney Nothing further to report. Motion by Reuben Ruen, seconded by Brad Peterson, to adjou7^n the n2eeting at 8:1 D prn. All ayes. Respectfully submitted, Shelley Hanson Secretary Comcast~ ComcastCahle 10 River Park Plaza St Paul, MN 55107 Kathi Donnelly-Cohen Director-Local Government Affairs and Franchising (651)493-5281 (651) 493-5288 -- FAX January 24, 2006 Ms. Linda Magee City of Columbia Heights 590 40t1i Ave. NE Columbia Heights, MN 55421 Dear Linda; Enclosed please find a check which represents the 4th Quarter Franchise Fees and the accompanying work sheet. If you have any questions, please do not hesitate to contact me. Sincerely, l ~~~ Kathi Donnell ~'~` COMCAST FINANCIAL ~~,~~~'~ AGENCY CORPORATION A Comcasl Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44006 Southfield, MI 48034 Date : 20-JAN-06 Vendor Name :COLUMBIA HEIGHTS CIT REMITTANCE ADVICE (\Jp, 229522871 Vendor No.: 154604 INVOICE N0. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-1045 11-JAN-06 2-SM/608 4lh Cuader 2005 Franc 0.00 35,405.83 TOTAL 0.00 ~ 35,405.83 u'22952287111' ~:D441i5443~: 675528343u' Comcast Kathi Dannelly-Cohen l Director-Franchising and LOCal Govemmcnt l2elalions ~;~,;;~\\ \ (651)493-5288-FAX ar ~' j`'' `~~~ G-~ r;t1 ri\`i' February 24, 2006 r'~ y~ ``' ~ <~ ~_ .~ ~ `?> ~~ \ 34 , Linda Magee Columbia Heights Cable Commission S90 40th Avenue NE Columbia Heights, MN 55421 Re: Launch of Family Tier Dear Ms. Magee: Comcast is pleased to announce the introduction and availability of a Family Tier on Match 31, 2006. While many options currently exist that enable parents to exercise control over ptogtamming viewed by their children, Comcast has cleated the Family Tier to further assist parents. Comeast's development of the Family Tier is consistent with our ongoing commitment to provide family-friendly programming. This commitment includes: providing flexible parental controls that enable parents to block ptogramming by catt[tel, t•ating, title and more; creating the PBS Kids Sprout network; utilizing larger and mote frequent on- screen ratings icons; and participating in the cable industry's media literacy campaign. The Family Tier is a "whole house" solution. Parents who choose this set•vice will be able to limit their children's access to only the programming currently available on Basic service, and the 16 channels of family-oriented programming available on the new Family Tier. The additional chatmels include: CNN Headline News National Geographic C-SPAN Nickelodeon C-SPAN2 Nick Games & Sports Disney Science DIY Sprout Discovery Kids TBN Food Toon Disney HGTV The Weather Channel To better safeguard against inappropriate content, the satellite channels provided on the Family Tier will have limited access to live programs, Additionally, Music Choice, Video ON DEMAND programming and ability to order pay-per-view programming will also not be available to Family Tier households. Family Tier customers will, however, have the ability to add premium services if they so choose. This service will be available with a Digital Converter which will also allow customers to utilize the capacity of that converter to set additional restrictions on access to programs on the available channels by rating. To inform residents of the availability of this tier, a notice will be published in local newspapers of mass distribution 30 days in advance and will include the price of the tier. The tier will be noted on new channel line-up cards and price lists as they are printed for inclusion in the new installation packets and those provided annually to current subscribers. If you have any additional questions or comments, please do not hesitate to contact me. Comcast, Kathi Donnelly-Callen Director-franchising and Local Government Relations (651)493-5281 r i} (651)493-5288-fAX 1 ~~~~~~ ~G,zl ~~ qt c 1J" ,- March 31, 2006 ~~ \t `.i `~p~U Ms. Linda Magee t Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 Re: Channel Additions Dear Ms. Magee, This is to notify you that Comcast will preview to Digital Plus customers, two new channels from Encore -Retroflex on channel 167 and IndiePlex on channel 168 beginning April 3. Retroflex will highlight films of the 1950's, 60's and 70's. IndiePlex will show independent films from such great movie masters such as Quentin Tarantino, Martin Scorsese and Steven Soderbergh. They will be added to the line-up on Apri130. Should you have any questions, please do not hesitate to contact me. Sincerely, ~'~ Kathi Donnelly-Co...,,. C®1 1 1 ~\.r1 a7 l® 29777 Telegr2ph Roatl, Suite 44006 Soulhlieltl, MI 48034 February 27, 2006 _ T O. if"y '~ _ 'i~`. Ms. Linda Magee r~~ ~~ ~ c~r; dr, ... ...:. • } } r Assistant to City Manager City of Columbia I-Ieights ~~~ ~ ~ } t., ~ ^~"jGi 590 40°i Avenue NE ~-r~r ~'P}n~` ~ L`~~ Columbia IIeights, MN 55421 RE: MN0232 Dear Ms. Magee: On behalf of Comcast of Minnesota, Inc., enclosed are FCC Forms 1240 and 1205. These forms t'epresent Comcast's annual filing for adjushnents to basic service, equipment and installation prices. Equipment and iustallation prices can be found in a separate attachment entitled " 2006Installation & Equipment Rates". We will implement specific equipment and installation prices that are lower than the maximum permitted rates calculated on FCC Form 1205. Comcast has chosen March I st as its filing date. The enclosed PCC Forms are not hrtended to serve as notice for any price adjustments of the basic service tier, equipment or installation charges. Appropriate notice will be sent to you prior to any adjustments in the basic service tier, equipment and installation prices. Please call me at 248.233.4740 or your local Comcast-affiliated cable system contact, Kathi Domrelly-Cohen, at 651.493.5281 if you have questions about the filing. Sincerely,.- Sharon Wiorek Director of Regulatory Reporting Comcast CaUle Communications, Inc. Midwest Division '\ ` , ~, U r` YY~~ ,n ,~ __ 2005 Columbia Heights Annual Report Comcast March 21, 2006 Table of Contents Section 1 Financial Statement Section 2 Officers and Directors Section 3 Customer Survey Section 4 Complaints Section 5 Billing Practices Section 6 Services Started/Stopped Section 7 Channel Line Up Section 8 Price and Services List Section 1 Financial Statement Deloitte &Touche LLP ~I ~1 ~Y 1700 Market Street Philadelphia, PA 19103-3984 USA Tel: +1 215 246 2300 Fax; +1 215 569 2441 www.deloitte.com INDEPENDENT AUDITORS' REPORT Board of Directors and Stockholder Comcast of Minnesota, Inc. Philadelphia, Pennsylvania We have audited the accompanying schedule of gross receipts, as defined in Section 1 L 102 (14) of the Cable Commanica6ons Franchise Ordinance No. 1202 (the "Ordinance"), of Comcast of Mimresota, h1c. (the "Company") for the fi-aucbise area of the City of Columbia Heights, Minnesota (the "Schedule") for the year ended December 31, 2005. This Schedule is the responsibility of the Company's management. Our responsibility is to express au opinion ou this Schedule based on our audit. We conducted our audic in accordance with auditing standards generally accepted iu the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the Schedule is free of material misstatement. Au audit includes consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes exalniuing, on a test basis, evidence supporting the amounts and disclosures in the Schedule, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall Schedule presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, such Schedule presents fairly, in all material respects, the gross receipts, as defined iu The Ordinance referred to above, of Comcast of Minnesota, Inc. for the franchise area described above for the vear ended December 31, 2005. This report is intended solely for the information and use o£the Board of Directors and Stockholder of Comcast o£ Minnesota, Inc. and the City of Columbia Heights, Minnesota and is not intended to be and should not be used by anyone other than these specified parties. March 9, 2006 Member of Deloitte Touche Tohmatsu COMCAST OF MINNESOTA, INC. SCHEDULE OF GROSS RECEIPTS CITY OF COLUMBIA HEIGHTS, MINNESOTA YEAR ENDED DECEMBER 31, 2005 GROSS RECEIPTS $ 2,844,091 NOTE: The amount of gross receipts above is recorded iu accordauce with Section 11.102 (14) of the Cable Communications Franchise Ordinauce No. 1202 of the City of Columbia Heights, Minnesota, and includes franchise fees charged to subscribers. In accordance with the Federal Communications Commission (the "FCC") ruling that determined cable modem service is not a "cable sewice" as defined by the Communications Act, the gross receipts above do not include cable modem service revenues. Section 2 Officers and Directors Comcast oPMinnesota, Inc.: Officers Officer Name Title Brian L. Roberts Chairman Stephen B, Burke President John R, Alchin Co-Chief Financial Officer John R. Alchin Executive Vice President John R, Alchin Treasurer Lawrence S. Smith Co-Chief Financial Officer Lawrence S, Smith Executive Vice President Gerard J, Lewis, Jr. Chief Privacy Officer Gerard J. Lewis, Jr. Vice President Gerard J. Lewis, Jr. Deputy General Counsel David M. Fellows Chief Technology Officer David M. Fellows Executive Vice President William Connors President -Midwest Division David L. Cohen Executive Vice President David L. Cohen Assistant Secretary Amy L, Banse Exeaitive Vice President -Content Development David A. Scott Executive Vice President -Finance and Administration Stephen E. Silva Executlve Vlce President -New Business Development David N. Watson Executive Vice President -Operations Madison E. Bond Executive Vice President -Programming Arthur R. 61ock Senior Vice President Arthur R. Block Assistant Treasurer Arthur R. Block Secretary Douglas Gaston Senior Vice President Douglas Gaston General Counsel Douglas Gaston Assistant Secretary Ernest A. Pighini Senior Vice President Ernest A. Pighini Controller Lawrence ]. Salva Senior Vice President Robert S. Pick Senior Vice President -Corporate Development Catherine Avgiris Senior Vice President -Finance and Administration Telephony Sheila R. Willard Senior Vice President -Government Affairs Charisse Lillie Senior Vice President -Human Resources Thomas R. Nathan Senior Vice President -Legal and Regulatory Affairs Thomas R. Nathan Deputy General Counsel Thomas R. Nathan Assistant Secretary Marvin O. Davis Senior Vice President -Marketing Livingston L. Biddle Senior Vice President -Real Estate Mark A. Coblitz Senior Vice President - Strategic Planning Andrew Topping Vice President Andrew Topping Deputy General Counsel Jeffrey E. Smith Vice President Jeffrey E. Smith Deputy General Counsel John G. Sullivan Vice President John G. Sullivan Assistant Secretary Ken Shelton Vice President Ken Shelton Controller Lee W. Zieroth Vlce President Lee W. Zieroth Deputy General Counsel Kevin C. Cuddihy Vice President - Ad Sales Peter B. Reisinger Vice President - Ad Sales Operations Philip M. Paligraf Vice President - Ad Sales Operations Roland Trombley Vice President - Ad Sales Operations Brian Kenna Vice President -Finance Fred Holdsworth Vice President -Finance Kenneth Mikalauskas Vice President -Finance Kenneth Mikalauskas Assistant Treasurer Russ Borrows Vice President -Finance William E, Dortlelman Vice President -Finance William E. Dordelman Assistant Treasurer Joseph F. DiTrolio Vice President -Financial Operations Bret Perkins Vice President -Government Affairs Ardella F. Darst Vice President - Hwnan Resources Suzanne McFadden Vice President -Marketing William D, Black Vlce President -Operations Gerald C. O'Brien Vlce President -Real Estate Kerry McKelvey Vice President -Sales and Marketing C. Stephen Backstrom Vice President -Taxation bonald F. Williams Vice President -Technical Operations Jeffrey S. Ossowski Division Senior Vice President -Finance Ana Gabriel Division Vice President -Corporate Affairs Davtd V. 6uht Division Vice President -Customer Operations Derlc Bomar Division Vice President -Human Resources John Olander IiI Division Vice President - Engineering John F. Gibbs Division Vice President - Government and Regulatory Affairs Timothy P. Collins Division Vice President - Higlt Speed Data and Business Services Greg Dudkin Regional Senior Vice President Joseph R. Stackhouse Regional Senior Vice President William R. Robertson Regional Vice President Brian Richardson Regional Vice President -Finance Peter Kleltyka Regional Vice President -Finance Michelle Foley Regional Vice President -Human Resources Ronald Phillips Regional Vlce President -Human Resources Richard L. Koger Regional Vice President - iT Anthony Lent Regional Vice President -Marketing and Sales Eric A. Schaefer Regional Vice President -Marketing Robert Curtis Regiona! Vice President -Technical Operations David Diers Regional Vice President - Telephony Operations Linda Alperin Regional Vice President -Telephony Operations Cynthia Cade Area Vice President Larry A. Williamson Area Vice President Mark Allen Area Vice President Michael V. Casillo Area Vice President Brian J. Sullivan Area Vice President -Operations George E. Booth Area Vice President -Operations Kevin J. Gardner Area Vice President - Operatloits Leigh Ann Hughes Area Vice President - Operatlons Sandra L. Welcher Area Vlce President -Operations Witham G. Wright Area Vice President -Operations Steve Thomas System Vice President -Operations Directors Director Name Arthur R. Block Section 3 Customer Survey do you pay on the average for ~ pal ~k coo ~ ewabda eS~ces vaould you u~y gow much ital ttezs ~f J Y ' 3' onthly service`! deleted • Delete: t0 see is seance youTm 15 O $bl ~ Q p~usicseriice Qgp rtsCha~elnels ~~.}~ 0_$ eels en's Chan //~^~tJm~ l® 0 $16-$30 Q $'! 1 hxgh~ O w me s Ch~nels ow~°ld $ Chauuels ( _ $_1_$40 p dSChannels pl~ovieChannels \~rv/, O p `~' ,J dews Channels O $A1-$$0 py~,tovieChannels ovieCbannel pNeWSChannels elppdultNl Columbia ofsattsfaction OpdultMoviechann mails to tlia City of out general level no ComPanYbehalf of 4 ~rltat is y O Channels on demand teme our l}erS> on Good YonT oP'mO° O movies annually, the to determine Y with the following ~ o ~je?„}'ts SUbSCr7 a Sn~,oY ~~llenc ~d o b" cable service. aded o O o 0 ColumbiaK~g~~e enuPg , , o O O tnformatio on eahas be acct myouxar at~texxeliabthty ~oernming O O o 0 ourPnnC1plesouwa~hq sausf tvlceS. a The cable bettez s gnat quahty> b als d se eidvTO Q"'~'u O $ ohratisytrnn progxan's to ` i ~ be to $elee to provide acityfornew chanty to subscit gonnaLe onthly~ suP plemen atxdmoxecap ve the ability Digital response sto the OBroadbandl`d } televisionsexulce° automated call 1Sewspape1 elf Now> resident of cable telephone' p Sunday nel {chanty ce and cast hasus to direct Y°ux ical $ezvice, varlouslevels techn Q.~t C,uide chats Qes>lntexnetsexvl swex. 5. Corn area {sales, of a technical paclca° ostaPPrOPnatean tttatallows QSurfCliannels appropziate to advise Y°u concocted nptogtamGuide edotneXttodietn Q etc) ox If Y°uhava 0{~rrScxee pill In th black ink• billing, our area. 1 222-3333 An the please ase televrston problem in Y at 65 - e following to the follovvmg 9uestion`• been a cable erulceline leteth Qramming gow long leave you Customer $ lease come e respond access PL0 ° Neve< ast3 months, P to use 9. pleas a public li watch watch 1 subscriber`! p12-24months P atdsystemeasYcalttou$e regaxdin„ F`eq ntly Occas. autom dif5 o D-l2 months O over 36 to°nths D I found tie automated sysaummated system a o p QU 24-3b months p I found Feu cen 15) O o O to use the public A O Oxhavenothad ent ~eesstcht6) O O currently artm Govem~ O the PPL°prrate d~thatapPly~ Educ. Access(chtS} O cress leh 191 2 ghat level to~$eCheck all othat aPPly' 6 Once teachingeSentadve: {check Ne ],ibxat•'A snbscxtbe 96-99) IfoundthaTeP Yes O d 2` lus B ,~owled~eable O O O Basic ]tOnly C C annels 24'0, 4 asic) O Basic priendly O O 5omepr~umservlces geleftit very O O lntemet Ser`nCe ice ResolvedmY inA O Qin 1~ videoe se vice O Digital phon Please attach `'~ tape here. II ~ I ~~ Comcastm BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO 1979 ST PAUL MN POSTAGE WILL BE PAID BY ADDfiESSEE KATHI DONNELLY-COHEN COMCAST 10 RIVER PARK PLAZA ST PAUL, MN 55107-9975 I~1~1,~I~I~~~~IIII~~~I~~,ll,l~~l~l~~l~~~l~l~t~~~l~il D vii U O O N Y I 'y q I '~D Oa p W 0 ~ ~ w +.~ ,O ~ ~ U I ~ ~ n. O ~ N I ~ b P, ~ ~s"' 3 I ~°o ~~ ~ I ~ m ~ ^ ~ I h o ,~, p ~ x~ en N ~ ~o~ I a ~ .~ ~ v >r I ~, ~ e~ . ~ 'l -d `~" p' I ~ ~ o ~ g~a ~ ~ a I ~ k" " a. ~O '. 3 0 ~ i ~° `~ ~°"~ T~~ ~I m a ~ )' ~ 56E£ 'qV 1NJa3d NW 'SI1Ddtl3NNIW l7fbd 39b19Jd 'S'(i iMvv ssv~~-isald aalaos3ad NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES LOL55'NW `In~d'IS aDeld ~aed aanl a Ol °}Sp~U.lO~ 2005 Columbia Heights Subscriber Survey (Conducted in February 2006) 1. How long have you been a cable television subscriber? 0-12 Months 38 12-24 Months 29 24-36 Months 33 Over 36 Months 385 Total Responses 484 2. What level of service do you currently subscribe to? Check alf that apply Basic 1 Only 138 Basic 1 and 2 318 Some Premium Services 94 Internet 127 Digital Services 71 Telephone 70 3. How much do you pay on the average for your monthly service? 0-$15 47 $16-$30 21 $31-$40 8 $41-$50 25 $51-$60 160 $61-$70 37 $71 and higher 167 4. What is your general level of sati sfaction with the following? Excellent Very Good Good Poor No Opinion Programming 43 109 218 75 14 Picture Quality 64 152 183 52 7 Sound Levels 60 134 195 56 8 5. Comcast has an automated response system that allows us to direct your call to the appropriate area or advise you of technical problems in your area. If you have contacted Customer Service in the last 3 months at 651.222.3333, please complete the following: I found the automated system easy to use 134 I found the automated system difficult to use 58 I have not had to use the automated system 175 /.~, 6. Once reaching the appropriate department, I found the representative: (check all that apply) Knowledgeable Friendly Helpful Resolved my inquiry Yes No 162 48 188 18 182 36 144 57 7. Now that the analog channels are programmed, what types of services would you like to see added as we program the digital tiers? What services would you like to see deleted? Add Delete Music Services 67 65 Sports Channels 79 37 Women's Channels 62 28 Kid's Channel 34 50 Movie Channels 204 1 News Channels 63 28 Adult Movie Channels 54 85 Channel Related to Internet 26 1 Movies on Demand 98 0 8. What is your principle sour ce of in formation for selecting programs to watch? Broadband Monthly 10 Sunday Newspaper TV Supp lement 237 TV Guide Channel 118 Surf Channels 124 On-Screen Program Guide 120 9. Please respond to the following questions regarding public access programming: Watch Watch Never Frequently Occasionally Watch Public Access (15) 38 174 220 Government Access (16) 62 159 241 Education Access (18) 15 117 318 Library Access (19) 11 98 344 i/ Section 4 Complaints r. ~ Complaints Received in 2005 Customers who contact Comcast may have issues resolved by either a service call, credit, explanation, etc. If the complaint is escalated to either our web site, corporate or comes to us via the local franchising authority, it is handled by the Escalated Complaints group. In 2005 there were 11 complaints. Inaccurate Bill/credit given Lost payment/multiple contacts, credit applied, service change requested and then reverted back to original service. Internet installation not complete -modem provisioned, credit given Internet service issues - 2 complaints -service outage, credit given; customer's computer infected with virus, customer reloading operating system. Universa( Service misunderstanding - 3 complaints regarding installation of Universal service and misunderstanding that broadcast networks not included. Poor Reception -service call to replace bad cable Damage Claim -referred to insurance company Credit/Security (did not understand why SS# needed) ~~ Section 5 Billing Practices :,i Billing Practices Side pocket contains: New Customer Handbook Work order Annual Bill Notices: Terms and Conditions Privacy Notice Equipment Compatibility is Section 6 Services Started or Sfiopped ~~ Services Started or Stopped in 2005 Services Started Services Stop ed MTV Jams BET Jazz Nick TOO Fuse TPT-HD Ins iration TPT-YOU Ovation TPT2-HD Trio TPT-K1D VH-1 Countr KARE-Weather Wisdom KMWB-HD In Demand channels 516-523 KSTP-HD TNT-HD Hallmark LOGO MoviePlex PBS-S rout TPT-Minnesota CMT TeN In Demand channels 503-506 6 MB or 8 MB High-Speed Internet All Digital -All Channels DVR . h Section 7 Channel Line Up ,~ GULUM6IA IIEIGNTS, 2 KTCA -PBS 44 Foed Network 3 KPXM -PAX 45 Home & Garden TV 4 WCCO -CBS 46 USA 5 KSTP -ABC 47 TNT 6 Metro 6 Regional Access 48 FX 7 TV Guide 49 SCI-FI 8 KMWB - WB 50 Comedy Central 9 KMSP -FOX 51 E! 10 WFTC - UPN 52 TV Land 11 KARE -NBC 53 Disney 12 KSTC - IND 54 Nickelodeon 13 Local Programming 55 Carlson Network f5 PubffcAccess 56 Animal Planet 16 Government Access 57 ABC Family 17 KTCI-PBS 58 TBS 18 Educational Access 59 BRAVO f9 Library Access 60 Court TV 21 C-SPAN 62 Spike TV 22 C-SPAN2 63 Great American Country 23 WGN 64 VH-1 24 QVC 65 MTV 25 ESPN 6fi BET 26 ESPN2 67 Hallmark 27 Fox Sports Net 68 Outdoor Life Network 28 The Goll Channel 70 MSNBC 29 ESPN Classic g6 Home Shopping Network 31 CNN g8 EINTN 32 CNN Headline News gg Univision 33 34 CNBC Fox News Channel 231 KSTP-ABC m 35 The WealherChannei 232 KARE-NBC m 36 A&E 233 WCCO-CBS m 37 The Discovery Channel 234 KMSP-FOX m 38 History Clranne! 235 KMWB-WB m 39 The Learning Channel 2qp TPT m 40 AMC 241 TPT-You 41 Turner Classic Movies 242 TPT-Kids 42 travel Channel 243 TPT-Minnesota 43 Lifetime 249 KARE 11 Weather Plus Basic Channel Line-Up See other side for Digital line-up. r Basle 2 subject to chango. Universal Service `---~ ®' HDTV 651-222-3333 cr+ 1-888-COMCAST Comcast Efrective www.comcast.cam m Sept. 2005 104 FIT TV 111 Discovery Times 112 Military Channel 113 Discovery Home 115 Biography Channel 116 History International 119 Lifetime Movie Network 121 DIY 122 Fine Living 132 NlckToo 134 Encore WAM! 135 Toan Disney 139 MN Hits 141 MN EspaSOl 142 MN Jams 150 Encore 152 Encore Actlan 154 Encore Mystery 156 Encore Love Stories 158 Encoro Drama 160 Encore Westerns 163 Logo 166 Sundance Wesl 160 NFL Network 185 Oxygen 270. Outdoor Channel 292 Inspirational Llfe r i i 106 Bloomberg f07 Curren) TV 172 FOX Movie Channel 267 f0X Soccer Channal 271 Speed 273 NBA TV 274 College Sparts TV r ~ i 262 FOX College Sports Aflanllc 263 FOX College Sparts Central 264 FOX College Sparts Paclllc 207 FOX Soccer Channel 273 NBA TV 274 Collegge Sports TV 275 NFL Nelwark 456 Lalln Con(empa2ry 451 Rack en Fspafial 452 Salsa 453 7e/ana 454 Lalln Jazz 455 Regional Mexican 456 Muslca Americas 457 Ffesfa Tropical 661 9/scavery en Espanol 662 CNN en fspadol 603 Fax Sparts en Espafial 604 Toon Olsney en ESpafial 605 MTV en fspa5a! 606 Nlsfary en Espafiol 667 Cana152MX 605 Cfrtela(lno 669 Casa Club 610 Clne Mexlcano YNY-YtK-YICW..: 701-705 Spparts PPV 751-761 AIBAPPVSpoJls Pkgs 771-780 MLB/NHL Sports Pkgs ~~ 215 HBO f,D 219 Cinemazm 223 Showtlme m 227 Slant m 300 HBO 301 HBO 302 HB02 303 HBO Signalura 304 HBO Family 305 HBO Comedy 310 HBO Zane 311 HBO Latino 319 Cinemaz m 320 Cinemax 321 More Max 324 Aclian Maz 325 Thriller Maz Digital Classic Premium Digital Plus Pay-Per-View DlAitalExlra HDTV 0lgifal Sports 651-222-3333 1-888-COMCAST www.comcast.com 335 Showtlme Women 336 Showllme Family 337 Showllme Nezt 339 Showllme m 340 Showtlme 341 Showllme Tao 342 Showllme Showcase 347 Showllme Extreme 350 The Movie Channel 352 TMC Xlra 369 Slarzl m 370 Starzl 371 Starz! Edga 372 Slarzl In Black 373 Starzl Kids & family 374 Starz! Cinema 375 ® Slarzl Comedy I 401 Showcase 4D2 Today's CounUy 403 Classic Country 404 Bluegrass 405 R&B and Nip Hop 406 Classic R&B 407 Smooth R&B 408 A&B Hits 409 Rap 410 Metal 411 Aock 412 Arena Rock 413 Classic Pock 414 Alferna0ve 415 Retro-Active 416 Eleclronica 417 Dance 418 Adult Alternative 419 SoB Rack 420 Hit List A21 Party Favorites 422 '90s 423 '805 424 '70s 425 Solid Gold Oldies 426 Singers & Standards 427 Big Band & Swing 428 Easy Listening 429 Smooth Juz 430 Jazz 431 Blues 432 Re09ae A33 Soundscapes 434 Classical Masterpieces 435 Opera 436 Light Classical 937 Show Tunes 438 Contemporary Christian 439 Gospel 440 Radio Disney 441 Sounds of the Seasons 442 Muslca Urhana 443 Salsa Y MerenOUe 444 Rock'En Espadal 445 Pop Latino 446 Mextcana 447 Americana 937 WRNB Channel Line-Up subject to change. CH comcast Effecliva ® Sept. 2005 ~~ Section 8 Prices and Services List ~, r COLUMBIA HEIGHTS/ HILLTOP, MN Current Effective Basic Cable Prlee Jan. 2006 Basic Cable ................................................. $10.36 $9.10 Basic 2 Cable ............................................... $33.63 $37.09 Standard Cable (Includes Basic & Basic 2j ......................... $43.99 $46.99 Digital Packages Comcast Digital Packages include Standard Cable, Wgital Classic, Olgital Plus channels, digital receiver and remote, In Nome Wlre Mainfanance Plan, an lnforacfivo program guide, access to ON DEMAND programming, and canmercial Tree music cbannels. Digital Platinum (includes 4 premium channels and multiplexes) ................ $99.99 $102.99 Digital Gold (includes 2 premium channels and multiplexes) .................... $63.99 $86.99 Digital Silver (includes i premium channels and multiplexes) ................... $73.99 $76.99 Dig Itai Cable A minimum of Standard Cable is required to recoive tae lo!lmvmp Dlgi(al Cable packages Digital Plus ................................................. $14.99 No Change (Includes Dipifal Classic and Dipifal Plus channels, digits! receiver and mme(e, pay-per-view, commercia4/tee music channels, an inforacfive program Duide, and access to ON DEMAND pr oprammingJ Digital Classic ............................................... .. $9.99 No Change (Includes DiDital Classic channels, digital receiver and remote, pay-pervvimv, commerciab/ree music channels, an interactive proDrmn guide, and access to ON DEMAND programming.) Digital Extra ................................................. . $6.49 No Change Digital Sports Tier ............................................ . $4.95 No Change Digital Latino ................................................ . $6.99 No Change Additional Digital Outlet Service ................................. . $4.95 No Change Digital Video Recorder Service ....... . ...................... . ... . $9.95 No Change Premium Channels HBO, Showtime, Cinemax, The Movie Channel, Starz and multiplexes ... $14.99 ea. $16.99 ea Video Equipment Basic Only Receiver ..................................... . $1.30 $1.05 Primary Receiver ........................................ . $4.70 $4.00 Remote Control ......................................... . $0.25 $0.15 HDTV Equipment ........................................ . $5.00 No Change Other Fees/Charges Channel Guide Magazine (monthly) ...................... ...... $2.85 $3.10 Pay-Per-View Movies & Events ........................ ........... .Price Varies Late Fee ......................................... ......$5.00 No Change Returned Check Fee ..................... . .......... ..... $20.00 No Change PEG Fee (Public, Educational & Government Programming) ..... ....... $2.00 $3.03 FCC Fee ......................................... ......$0.05 No Change Unreturned Receiver ................................ ........... .Price Varies Unreturned CableCARD .............................. ..... $70.00 No Change Unreturned Remote ................................. ...... $7.00 No Change 651-222-3333 1-888-COMCAST www.camcasi.com CHIHT Effective Jan. 2006 continued on other side Comcast. Current Effective Comcast High-Speed Internet Prlca Jan. zoos 4 Mb Comcast High-Speed Internet for Non-Cable Video Customers ... .. $57.95 No Change 5 Mb Comcast High-Speed Internet for Cable Video Customers ...... .. $42.95 No Change sMb Comcast High-Speed Internet for Non-Cable Video Customers ... .. $59.95 No Change SMb Comcast High-Speed Internet for Cablo Video Customers ...... .. $52.95 No Change 8Mb Comcast High-Speed Internet for Non-Cable Video Customers ... .. $57.95 No Change 1 Additional IP Address ...................................... ... $4.95 No Change Additional IPAddresses (perlPAddressupto3additianaladdresses)........ ... $9.00 No Change Video Installation and Service Unwired Install (within 125' of existing cable plant) ................... .. $41.99 $44.99 Prewired Install ........................................ .. $24.99 $27.99 Additional Outlet-at initial install .......................... .. $13.49 No Change Additional Outlet-separate trip ........................... .. $19.99 No Change Relocate Outlet ........................................ .. $10.99 No Change Up/Downgrade of Addressable Services ..................... ... $1.99 No Change Upgrade of Optional Services-separate trip .................. .. $15.99 $15.49 Downgrade Optional Services-separate trip ................. ... $9.99 No Change VCR Connection-at initial install .......................... ... $5.99 No Change VCR Connection-separato trip ........................... .. $12.99 No Change !n Home Wlre Maintenance Program ........................ ... $2.95 No Change Service Call Charge (w/o subscription to In Nome Wire Maintenance Plan) ... .. $19.99 No Change Hourly Service Charge ................................... . $ 27.99 $32.99 Comcast High-Speed Equipment Modem Rental(MOdem may be purchased aipadiciparing Comcast retailer locations). ...$3.00 No Change Ethernet Device ..................................... . ...... .. $20.00 ea No Change Comcast Certified Home Networking Device .................... ... $5.00 No Change Wireless Card Adapter (802.11b) ............................... .. $30.00 ea No Change Mac Compatible Card or Adapter .............................. .. $79.99 ea No Change (Customers may purchase up fo 5 wimless cards /rom Comcast. Cards may also be purchased at retail.) Comcast High-Speed Installation and Service Premium Installation` ....................................... .. $99.95 No Change Self Install Kit ............................................. .. $29.95 No Change Shipping and Handling for Self Install Kit ........................ ... $9.95 No Change Home Networking Installation-up to 5 PCs ...................... . $149.95 No Change Service Call (w/o subscription to In Home Wire Maintenance Plan) ........... .. $19.99 NO Change Relocation Installation ....................................... .. $19.95 No Change Bata Outlet ............................................... .. $13.49 No Change Modem Activation Processing Fee ............................. ... $9.95 No Change 'Does not include cost of Ethernet device if applicable. FCC Regulatory Fee, local franchise fee and/or texas may be applicable and aro not included in above prices. Effective with your January 2006 billing statement the amount of franchise fees passed through and ref lected on customer's bills per FCC mgulations will be adjusted to reflect actual franchise fees paid to your Local Franchising Auth ority. The franchise fee Comcast is obligated to pay Local Franchising Authorities has not changed . Prices subject to change, For customers receiving sorvice through commercial accounts or bulk rate arrangements, som e product, prici ng and other information herein may not apply. Please rofer to the terms and conditions of Ifie separate agreement In formation on your Local Franchising Authority is available on your monthly billing statement, Federal law requires subscription to Basic Cablo fo receive any othor level of video serv7ce. 651-222-3333 - 1-888-COMCAST _--~ www.comcast.com CH/HT Ccomcastm Effective Jan. 20os Comcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION JANUARY 2006 PROGRAMS • Heights Calendar -1:01:80 • Mayor's Report (1/10) - 0:28:00 • Mayor's Report (1/24) - 0:29:08 • Peace Clock - 0:23:15 • Yashua Messiah - 0:58:00 • Minnesota Election News: Precinct Caucuses - 0:30:00 • Senator Coleman's Minnesota Update - 0:15:00 • I-Tollywood Cowboys Come To Northfield - 1:58:36 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting - 1:38;30 • Rice Creek Watershed District Board Meeting - 2:18;25 • Trailer Trash TV (4 shows) @ 1:00:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal Classics (4 shows) @ 0:30:00 • Somali Mai TV (4 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Christianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) S Programs Produced (external) 72 CHANNEL PROGRAMMING Cablecast Programs 94 Cablecast Hours 103 FACILITY USE • Studio Hours 20 • Editing Hours 56 • Mac G - 4 Usage Hours 24 • Portable Equipment Checkouts 3 Date COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Time Cause Minutes Jan-06 Average Subs Affected Monthly Service Level ~ 24 by 7 Period ~ Period: 1/1/2006 To 1/31/2006 COm C'p`S ~ Minnesota Video Month NCO NCH HWSL TSL ASA % ATB 2006 - 1 199,245 193,438 166,580 86.1 % 27 0.000% Q1-2006 199,245 193,438 166,580 86.1% 27 0.000% Video 199,245 193,438 166,580 86.1% 27 0.000% __ Note: Telephone Service Level is an internal benchmark rather then an rCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Cali Center NCH: Number of Calls Handled by the Call Center FIWSL; Number of Calls Handled Within Service Level by tite Call Center 7'SL: HWSL /NCH ASA: Average Speed of Answer for all calls % ATI3: Percent of time all trunks were busy Wednesday, Pe6runry I5, 200h Page 1 of I Monthly Service Level ~ Core Hour Period f Period: 1/1/2006 To 1/31/2006 ~01Y 1CCJS Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2006-1 166,186 161,578 138,629 85.8% 26 0.000% Q1-2006 166,186 161,578 138,629 85.8% 26 0.000% Video 166,186 161,578 138,629 85.8% 26 0.000% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls % ATB: Percent of time all trunks were busy Wednesday, Febn:ary 15, 2006 Page 1 of 1 ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION FEBRUARY 2006 PROGRAMS • Heights Calendar -1:12:00 • Mayor's Report (2/14) - 0:28:00 • Mayor's Report (2/28) - 0:30:30 • Columbia Heights vs. St. Anthony Girls Basketball -1:14:00 • Immaculate Conception Follies -1:58:45 • Hollywood Cowboys in Northfield -1:58:35 • Yashua Messiah (2 shows) @ 0:58:00 • The Libertarian Alternative (4 shows) @ 0:30:00 • Hotfoot Stompers Presents (4 shows) @ 1:00:00 • Senator Coleman's Minnesota Update - 0:15:00 • The Leslie Davis Show (2 shows) @ 0:30:00 House Call (4 shows) @ 0:30:00 • Rice Creek Watershed District Board Meeting Feb. 24 - 1:29:47 • Trailer Trash TV (4 shows) @ 1:00:00 • Music da camera (4 shows) @ 030:00 • Enviromnental Journal Classics (4 shows) @ 0:30:00 • Somali Mai TV (4 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Clu~istianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Clu•istopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 7 Programs Produced (external) 73 CHANNEL PROGRAMMING • Cablecast Programs 107 • Cablecast Hours 93 FACILITY USE • Studio Hours 24 • Editing Hours 44 • Mac G - 4 Usage Hours 60 • Portable Equipment Checkouts 2 COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Date City Cause Feb-06 Average Time # Subs Minutes Amps Affected 10-Feb Columbia Heights System Maintenance 62 1 7 24-Feb Columbia Heights System Maintenance 20 1 11 Monthly Service Level ~ 24 by 7 Period ~Uli'1C:G$t Period: 2/1/2006 To 2/28/2006 Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2006 - 2 167,033 163,253 147,234 90.2% 22 0.000% QI -2006 167,033 163,253 147,234 90.2% 22 0.000% Video 167,033 163,253 147,234 90.2% 22 0.000% Note: Telephone Service Level is an internal benchmark rather then an rCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Numher of Calls Offered to the Call Center NCEI: Number of Calls Handled by the Call Center IIWSL: Number of Calls Handled Within Service Level by the Call Center TSL: IIWSL /NCH ASA: Average Speed of Answer for all calls % ATB: Percent of time all trunks were busy Friday, Mnrch I o, 2006 Pnge 2 of 2 .~ _-~ ,,, .~ , _ ,._~, -- _. _ ~ _ ~ __ _ _,~- ~ _ v ~ ,._. z Monthly Service Level ~ Core Hour Period Period: 2/1/2006 To 2/28/2006 COm CCySt Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2006 - 2 138,215 135,550 123,171 90.9% 19 0,000% Q1-2006 138,215 135,550 123,171 90.9% 19 0,000% Video 138,215 135,550 123,171 90.9% 19 0.000% ~.:~ . -., f_ . _ ~.~ -~, Note: Telephone Service Levei is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL; Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Fridny, Marcia 10, 2006 page 1 of 1 ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION MARCH 2006 PROGRAMS • Heights Calendar - 0:57:45 • We Remember: WWII Veteran Joe Orendorff-1:11:40 • Mayor's Report (3/14) - 0:28:40 • Mayor's Report (3/28) - 0:30:00 • Community Events (Police & Fire Appreciation and Taste of Heights) - 0:16:53 • Yashua Messiah (2 shows) @ 0:58:00 • The Libertarian Alternative (4 shows) @ 0:30:00 • Positive Investigations: The North Metro - 0:57:16 • Positive Investigations: Art Crawl - 1:00:15 • TC Muzique -1:00:12 • Don King Blues Band -1:01:15 • Hotfoot Stompers Presents (4 shows) @ 1:00:00 e The Vikings Stadium: Boon or Bust - 0:28:30 • The Leslie Davis Show (2 shows) @ 0:30:00 • House Call (4 shows) @ 0:30:00 • Rice Creek Watershed District Meeting - 036:40 • Trailer Trash TV (4 shows) @ 1:00:00 • Music da camera (4 shows) @ 0:30:00 • Environmental Journal Classics (4 shows) @ 0:30:00 • Somali Mai TV (4 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Cluistianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 0:30:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:2830 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 7 Programs Produced (external) 81 CHANNEL PROGRAMMING • Cablecast Programs 104 • Cablecast Hours 89 FACILITY USE • Studio Hours 28 • Editing Hours 46 • Mac G - 4 Usage Hours 58 • Portable Equipment Checkouts 1 COMMENTS In March staff completed its first oral history of World War II I-Ieights residents. The warm response to the show featuring Joe Orendorff has been over-whelming. Even Joe's daughters have said they learned things about him they did not know before. The following is a copy of an e mail we received from the show's host: Our first "We Remember" program was great. The opening sequence was very nice, and I liked the way you and Mary inserted the still photos into the program. The whole thing was edited well, and I didn't notice where we had the break. I've gotten positive feedback from several people who enjoyed the program and thought that Joe was the perfect interviewee - relaxed, smooth, confident, and with an interesting story to tell. They appreciated our efforts to preserve the memories of our vets. One of my friends, who is a WWII buff, said he learned a couple of things he never knew before. I also got a positive comment about the set and the military emblem backdrops that Ania (Steve's wife) made. Most of the people wanted to know what became of the Joe's girlfriend back in England. Thanks to all of the hard work by you, Mary and Ania, the program was a success. I hope we can do another. Best regards, Gil An interview with another WWII Heights resident is scheduled for April and will air at the end of the month. Comcast Digital Voice is HEREI -Comcast offcially introduced Comcast Digital Voice (CDV) service in the Twin Cities. So how is CDV different from plain old telephone service or even our Comcast Digital Phone (CDP)? • Comcast's Digital Voice (CDV) uses state-of-the-art Voice over Intemet Protocol technology, but it is NOT an Intemet-base d service. Ps apposed to VoIP providers like Vontage and AT&T CaIlVanlage, CDV does NOT travel over the public Intemet Instead, CDV tmffc is carded over ComcasYS advanced broadband network ensuring the quality and reliability our customers expect. • CDV will provide customers with digital quality services and includes all the most popular call features far one low monthly price. The service will include unlimited local, tall and long distance calls (non-intemation al), Vdce Mail, Caller ID, Call Waiting, Call Forwarding, Three-Way Calling, Call Screening and more. • CDV offers E-911 identification and is compaliLde with most in-home security systems. • Customers can continue to use their same phones and phone jacks and keep their existing phone numbers. • Customers can listen to and manage home voice mail messages from anywhere -just simply access arty computer connected to the Intemet. • Customers can view and manage their CDV billing information online and have ONE bill from Comcast far video, inlemel and now voice services. New Channels Launch -Comcast Digital Cable customers can enjoy two new channels now available on the Digital Classic line up. N One (ch. 173) features abroad range of lifestyle and entertainment-or tented progmmming primarily for African American adults. The network features an engaging and sophisticated mix of original and acquired programming. Nso added Jewelry N (ch. 262) allows customers to shop for incredible prices on fine jewelry and gemstones. Jewelry N is the nation's fastestyrowirg home shopping network. Featured products include fine jewelry, watches, loose gemstones, castings, jewelry-making tools and related books. For Digital Plus customers, two new Encore channels will be prev towed on April 3-Retroflex (ch. 167) and IndiePlex (ch. 766). The films on Retroflex are great movies of the 1950s, 60s and 70s and IndiePlex will highlight independent films of movie masters such as Quentin Tarantino (Pulp Fiction, Jackie Brown), Madin Scorsese (After Hours, New York New York) and Steven Soderbergh (Sex, Lies and Video Tapes). Comcast Digital Customers Get History Channel Special Earlyl -The History Channel is partnering with Comcast to offer the new 10-part series "The 10 Days That Unexpectedly Changed America". Wnile premiering on The History Channel beginning on April 9, Comcast Digital customers can watch each program one week earlier On-Demand beginning on April 2. The other nine episodes will be available to Comcast On Demand customers one week before their on-air pmmiers as vrell. At the same lime, Comcast high-speed Intemet customers will have access to video clips of behind-ihe-sc ones footage and interviews with the special's direct ors. Some of that same content, plus interviews with historians involved in the prgect, will be available to On-Demand customers. The History Channel said this is the first time its debuted a program on a video on demand service. Two one-hour programs vdll premier each night on The History Channel April 9- 13. Family Tier to Launch - On March 31, Comcast will launch a tier of services which vdll include 16 channels of family- friend ly channels. With the parental-coot rot features of the Digital receiver, parents have the ability to limit programming in their homes toG-rated fatuity-friendly services. The charxrels include Disney Channel, PBS KIDS Sprout, Discovery Kids, Science, Nickelodeon, The Weather Channel, National Geographic, CNN Headline News, CSPAN, CSPAN 2, and others. Newsmakers March Studio Guests - We hope you are able to catch these local "newsmakers" on CNN Headline News during the month of April. Our guests were: Petor Martin- Minnesota Twins; Cathy ten Brceke -Project Homeless Connect; Jim Cook-Sabathani Community Center; Patrick Seeb-Saint Paul Riveriront Corporation; Jackie Miller- National Eating Disorder Association; Mary Ellen Arvantis -Fresh Farce Program; and Chris Romano -Riverview Economic Development Pssocialion. Remember io catch these newsmakers at the lop of the hour and 25 minutes after the hour. Feel free io con(aot us aI anytime it you have questions aboN any of our services. Kalhi nomelly-Cohen -8 51-4 93 5281 kafhi rbmelly-c ahar,CO~cabfe.con>ca srcan Emmea V. Coleman -6 51-4 9 3 582a emn>ee coleman(o~c able cancasl can Monthly Service Level ~ Core Hour Period t Period: 3/1/2006 To 3/31/2006 ~~m Cas . Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2006 - 3 195,335 193,915 i 8&,294 96.1 % 7 0.000% Ql - 2006 195,335 193,915 186,294 96.1 % 7 0.000% Video 195,335 193,915 186,294 96.1 % 7 0.000% Note: Telephone Service Level is an internal benchmark rather then an rCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the CaII Center NCH: Number of Calls Handled by the Call Center HWSL: Number of CaIIs Handled Within Service Level by the Catl Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Monday, April70, 2006 Page I of l Monthly Service Level ~ 24 by 7 Period Period: 3/1/2006 To 3/31/2006 Minnesota Video Mo~+tlz NCO NCH HWS1. __ ~omcast TSL ASA %ATB 2006 - 3 189,736 187,586 177,651 94.7% 10 0.000% QI - 2006 189,736 187,586 177,651 94.7% 10 0.000% Video 189,736 187,586 177,651 94.7% 10 0.000% __ Note: Telephone Service Levcl is an internal benchmark rather then an bCC service standard. It gauges the percent of calls that were answered in 30 sernnds m• less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Centet• HWSL: Number of Calls Handled Within Service Level by the CaII Center TSL: IIWSL /NCH ASA: Average Speed of Answer for all calls % ATB: Percent of time all trunks were busy Mourlny, Agri! IQ 200( Page I of I COLUMBIA HEIGHTS Mar-06 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amns Afferted 7-Mar Columbia Heights System Maintenance 9 11 113 10-Mar Columbia Heights Amplifier 7 7 72