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HomeMy WebLinkAboutAugust 18, 2005CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600'['DD (763) 706-3692 Visit Om~ Weba~ite n!: wu'+¢ci. co6uubin-height.x.mn. u.r MEETING OF THE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, AUGUST 18, 2005 CITY HALL CONFERENCE ROOM Please contact Jean at 706-3613 if you are unable to attend. AGENDA: 1. Call to Order 2. Roll Call 3. Approval of the Minutes of the Meeting of Apri121, 2005 4. Old Business a. Channel Check h. Correspondence Log and Company Follow Up on Complaints-Persing at 2201 40°i Ave NE c. Responses to Questions Raised at Apri121, 2005 Commission Meeting d. Misc.InformatioualItems e. Other Old Business 5. New Business a. Franchise Fees for Is` and 2nd Quarter 2005 b. Changes to Channel Line Up c. Cabla Attorney Rate Adjustment d. Other New Business 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access-- Reuben Ruen b. Report of Comcast- Apri12005-July 2005 Reports --Call Center Statistics --Outage Report --Programs Produced c. Other Reports Adjournment Attachments The City of Columbia Heights does not discriminate on [he basis of disability in the admission m' nceess to, m' treatment or mnployment in, IYe services, programs, or activities. Upon regnesl, accommodation will be provided to allmv individuals with disabilities to pmticlpale in nil City or Colombia Heights' services, programs, and activities. Auxiliary aids Car handicapped persons arc available upon request when the request is mode n[ Teas[ 96 boors b+ advance. Please call the Deputy City Clerk ut 706-3611, [o nmke arrangements. (TDD 706-3692 fm' deaf or hearing impaired only) THE CrfV OF COILMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BABIS OF DISABILITY IN EMPLOYM[NT OR TFIE PROVISION OF SF_RVICfS EQUAL OPPORTUNITY EMPLOVLR THE MINUTES OF THE TELECOMMUNICATIONS COMMISSION FROM THURSDAY, APRIL 21, 2005 The meeting was called to order at 7:00 p.m. by Dennis Stroik, Chairperson. ROLL CALL: Commission Members: Excused Members: Council Representative: City Representatives: Comcast Representative: APPROVAL OF MINUTES ,. Motio~a by Reuben, second by Dave, to approve the minutes from tlae meeting of January 20, 2005. All ayes. OLD BUSINESS A. Channel Check Everything checked out fine. Dennis reported that occasionally he is getting some horizontal lines moving through his TV screens at home. He is going to check it out further and call Kathi if he needs to schedule a service call. B. Correspondence Log and Follow Up on Complaints Mr. Modzin and Ms. Angela Klesk of 1316 43`~ Ave submitted a complaint regarding overcharges to their account when they made some service changes. The account was credited and the problem was resolved. A resident from 325 Summit St called to report an aerial cable drop that came loose and was laying on the ground. The cable was removed. Mr. Richard Lipa of 1220 Lincoln Terrace called to complain that HBO, Showtime, and other Pay per View channels are only offered on digital service, and that he had poor reception on Channels 4 & 5. His reception problems were cleared up when a bad sputter was replaced. Ms. Tammi Ericson Diehm of 5125 St. Moritz Dr called to complain about her inability to have Universal Service hooked up in her new home in a timely manner. She felt that the service techs sent out to do the connection were not very knowledgeable, and after several visits were still unable to provide the service as promoted by Comcast and the City. Dennis Stroik, Dan Swee, Dave Mahoney, and Reuben Ruen. Bob Buboltz, attending Charter Commission meeting Ken Henke and Brad Peterson Bruce Nawrocki Jean Kuehn Kathi Donnelly-Cohen Kathi explained that the contracted service tech was not familiar with Universal Service and how to hook it up. She said Tammi's antenna that ran through the attic also needed to be hooked up so she could get local channels. The training issue is being addressed by Comcast. TELECOMMUNICATIONS COMMISSION MINUTES MEETING OF APRIL 21, 2005 PAGE 2 C. Universal Service The discussion continued regarding the Universal Service Issue that was brought about by Ms. Ericson-Diehm's complaint. Jean Kuehn showed Kathi the insert that is being included in the utility bills regarding Universal Service. Kathi Donnelley-Cohen explained that Universal Service can be provided to one TV at no charge if it is a standard installation within 250 feet. If it is a custom installation that requires wires to be run through walls, etc., then there is an installation charge. She also stated there is a $5.00 fee for a converter box per month, if it is needed. She reminded the members that subscribers to this service do not generate any franchise fees for the city. She also said that Comcast is not sure how many actual Universal Subscribers there really are since many times people disconnect the service or move, and since no fee is charged, they have no way of tracking how many really use it. Bruce Nawrocki stated the intent was to provide a service to people whereby they could be informed on decisions made by local governing bodies, not to collect revenue. He questioned whether the service is any different than when Meredith had the system. She stated it was the same and that only those systems that used to have Meredith have this service as it was a negotiated item of that contract. He further stated the larger concern is employees or contracted employees who aren't trained and are unable to provide the service as promised. Kathi Donnelley-Cohen informed the members that a new position has been added to Comcast's staff to address issues such as this. The Area Director of Fulfilhnent will ensure all employees and contracted employees are trained and that this situation has already been forwarded to her. Bruce then questioned Kathi on whether background checks are done on their employees and the contracted employees. He was questioning the allegation of a contracted employee who possibly assaulted a customer. Kathi responded that while this is still under investigation, the employee is on leave. Background checks are done prior to hiring an individual, as well as sporadic checks while employed, and nothing was found on this individual. She also said the companies they contract with also follow these stringent rules. ID badges are a requirement for all individuals and contracted companies are fined heavily if these procedures are not followed. The commission members suggested putting a notice on the statements or to insert a bill staffer that tells subscribers that all workers should have ID and if it is not visible, ask for one in all instances. Reuben told Kathi that about a month ago, he was contacted by a Comcast employee on his apartment security phone about 7 pm, and was told that he would be doing some work in the building and checking out some of the wiring. After questioning the employee, Reuben found that it was only a pretense to get in and sell cable service. Dennis has reported this to Kathi in the past also. She stated that each time this is reported it is traced back to the same sub-contracting company. She will check out Reuben's complaint. TELECOMMiJNICATION COMMISSION MINUTES APRIL 21, 2005 PAGE 3 D. Other Old Business No other old business. NEW BUSINESS A. Franchise Fee for 4th Quarter 2004 We received the 4th Quarter franchise fee payment and a copy was enclosed in the agenda packets. B. 2004 Annual report A copy of the 2004 Annual Report was enclosed in the agenda packets. The Commissioners discussed a few items in the report. Our current franchise expires November 9, 2006. Motion by Dan Swee, seconded by Dennis Stroik, to accept the 2004 Annual Report. All Ayes. MOTION PASSED. C. Other New Business *Dan Swee raised another problem with Universal Service hookup. That being, even if a subscriber to Universal Service uses an AB switch there will still be problems getting the UHF channels such as 23, 29, and 45. On a cable ready TV, depending on whether it is set up to run programming through an antenna or through cable, the local stations of 2, 4, 5, 9, and 11 may work. And switching the AB switch would allow the public access channels to be viewed. However the UHF channels would only work if the set up through the TV's menu is changed each time to pick up the UHF frequency. This will cause confusion for many subscribers and will probably generate complaints. Kathi said this service was set up 10 years ago and technology and TV's have changed a lot since then. She will bring this up to her technical staff to see how this should be addressed with the consumer. *Dan asked whether Outdoor Life was being taken out of the Analog line-up. He said he read it in the paper recently that it was, but Kathi was unaware of it. *Dan stated that he thought the commission and the technical knowledge the members possess were under-utilized. He felt several issues should have been brought before the body for input, such as the Police Communications System, the pros and cons of a Wireless Broadband System similar to Chaska's, and some of the equipment used to broadcast programming on the Public Access Channels. Jean Kuehn said she would pass that statement along to the City Manager, but explained our IS staff is very knowledgeable and therefore, his expertise is relied on by management and staff. *Bruce Nawrocki invited the other members to attend the Southern Anoka County Consortium meeting on May 4 where the person from Chaska who was instrumental in setting up their Wireless Broadband System will be the guest speaker. TELECOMMUNICATION COMMISSION MINUTES APRIL 21, 2005 PAGE 4 REPORTS A. Report of Commissioners Education-Nothing to report Library-Nothing to report Public-Nothing to report Government-Nothing to report B. Report of Comcast- The reports for Jan-March 2005 were reviewed. Kathi told members that programming on one of the channels on the Latino Tier will be replaced with another Latino based option. C. Report of City Staff Nothing further to report. Motion by Brad, secor:ded by Dennis, to adjourn the meeting at 8.•30 pm. AZI ayes. Respectfully submitted, Shelley Hanson Secretary From: "Donnelly-Cohen, Kathi" <Kathi_Donnelly-Cohen@cable.comcast.com> To: "Linda Magee (Linda Magee)" <linda.magee@ci.columbia-heights.mn.us> Date: 7/20/2005 5:50:40 PM Three things came up at the last Cable Commission meeting. I got an answer from Scott Melter and I want to toss the a-mail before I lose it. Here are the questions and answers: Dan Swee brought up that the Universal service cannot be connected to new TV's due to the input channels -has to be either antenna or another source but not both. So connecting an a/b switch is not an option. Scott disagrees. Says we have no problem with this. Emergency Alert -does the alert appear on all channels including digital. Scott says YES. If you are watching a digital channel it cuts out in a weather emergency and turns to the Weather Channel but an alert appears on the top of the screen so the customer would know that it did not just change because something is wrong with cable or TV. On analog channels, they get the crawl and it directs them to turn to channel 6 and the national weather service information is there in text. Comcast Digital Voice -this is not the service we offer now but will offer early in 2006. It's the IP based phone but does not use the public Internet. Its our private network. Question came up - if we are doing maintenance in the maintenance window like 2 in the morning, and the phone is tied to the security system, will a false alarm ring causing the customer to incur false alarm charges from the city? Scott says NO. The RSU on the house has a battery back up. Even power outages that disrupt the cable will not trigger an alarm due to the battery back up in the RSU on the house. Now I am going to clean off my desk and toss the a-mail. Store this in a safe file until we meet again. Kathi Donnelly-Cohen Director -Government Relations Comcast 10 River Park Plaza St. Paul, Mn 55107 651-493-5281 651-493-5288 (Fax) 651-261-7562 (Cell) Shelley Hanson -Cable FYI ~ - ~ Page 1 I; From: Jean Kuehn To: Hanson, Shelley; Magee, Linda Date: 6/17/2005 10:34:48 AM Subject: Cable FYI Just an FYI-- Comcast now has the ability to interrupt our channel signal for weather alerts and they will be doing so when necessary. This is a positive step for viewers who would otherwise be uninformed, unless they were tuned to local network channels. Also, Comcast has converted all the Access channels to digital. The picture is noticeably crisper BUT since we broadcast in analog, it is causing a 3 second delay in what we put out and what goes out on the channel if a digital converter box is in place. Misc info--If two tv's were side by side and one was cable ready with no box and the other has a digital box--the programming would be 3 seconds behind on the tv with the converter box. Strange. Jean comcast~ Bill \4righ2 .L~aa Vioo President 10 Rivcr Pnrk Plvn St. Paul, \91`' 55107 June 17, 2005 Ms. Linda Magee Columbia Heights Cable Commission 590 40th Ave NE Columbia Heights MN 5542]-3835 Dear Ms. Magee: rd ~ `_ ~ `~~~ ~~~ '~ ~~un~ ~ ©zoo, ~_~ As you may know, Comcast Corporation and Time Warner Cable have entered into a multi-part agreement to acquire the assets of the bankrupt Adelphia cable systems. Under the agreement, several Time Warner cable systems, including those serving Minnesota, will become a part of Comcast at the end of the transactions. These transactions, which we anticipate closing within the first quarter of 2006, will allow Comcast to fillly divest its interests in Time Warner. Comcast joined the Twin Cities community in late 2002 as a result of a transaction with AT&T Broadband. Our mission was to be an integral part of the communities we serve by providing the highest quality customer service, industry leading products and services valued by our customers, becoming an employer of choice and actively engaging in neighborhoods where we live and work. You can expect us to remain true to this commitment as we pursue this exciting opportunity to expand our operations in the Twin Cities Area. Looking back ovet• the last two and a half years here, we are extremely proud of what we have accomplished in Minnesota. In the face of some of the fiercest competition for cusiomers in the country, we have: • Grown Steadily -Turning around a significant loss of customers in our predecessor's last few years, we have increased the number of our video customers by nearly five percent in the past two years and more than doubled digital video penetration; • Proven Value -Demonstrating an ability to meet customers' needs in a competitive market, we have attracted over 15,000 former Direct Broadcast Satellite customers in our area; • L>IVested -Since arriving in the Twin Cities, we have completed the nearly $250 million system upgrade begun by our predecessot•s -plus made additional capital improvements to our Twin Cities systems which have approached $50 million in each of the past three years; ~~z Lead Technologically -The initial upgrade and continuous additional capital investments in our system have established a platform that allows Comcast to offer our customers the most advanced products and services, including high- definition television, over 4,000 hours of video on demand (with approximately 80 percent of the programming currently available for free), Digital Video Recorders (DVRs), High Speed Internet service and digital phone service; Focused on Customers -Customer service has been a driving focus of Comcast's since our inception. Last year, we stepped up our commitment to customer service with the launch of an invigorated customer service approach known as "Think Customer First." Individual Comcast operations are graded against each other and ultimately held accountable for improving local customer satisfaction. Locally, Comcast has added 125 customer contact personnel in the past year and a half, expanded training for new Custaner Account Executives to a minimum of nine weeks, and made significant investments in our Call Center technology in order to better monitor and improve every interaction with customers; Returned Value - As local efforts have resulted in successful growth for Comcast in Minnesota, our communities have also shared in our success. In 2004, our local Franchise Fee payments to Twin Cities area local governments totaled more than $17 million - an increase of nearly seven percent over 2003; Committed Ourselves -The vitality of our communities is critical to Comcast, both with respect to the health of our business, as well as for the quality of life our employees enjoy. As a result, Comcast places a premium on community involvement. One key component of this commitment is a volunteer program called Comcast Cares, in which employees donate their time and energy to give back to our communities. Ongoing Comcast Cares activities include weekly reading sessions at local elementary schools, bi- monthly food service at Salvation Army facilities, and regular community service projects. As yet another example, last year at our annual Comcast Cares Day project in October, nearly 600 Comcast employees and their families volunteered at the Como Zoo and other local recreation centers; T)iversified for Success - Understandiiie that the communities we serve reflect an increasingly diverse population, Comcast has worked diligently to embrace diversity as a source of strength and a key component of growth. Recently, Comcast was recognized by DiversityInc Magazine as one of the Top 10 Companies in the United States for Supplier Diversity and one of the Top 25 Notable Companies for Diversity. In short, the Comcast promise may say it best: "We will errlertairt, it form and emporvet• oar• customers while ern•ichhrg our comnunrities." As our company and our employees move into this exciting new era, our vision could not be clearer-we are committed to creating greater value for our customers, employees and for the communities in which we operate. We have built a foundation of success in Minnesota. Our goal continues to be to build upon that foundation as we move forward. In the meantime, if you have any questions, feel free to contact Emmett Coleman at (651) 493-5828 or Kathi Donnelly-Cohen at (651) 493-5281. Sincere y, / , Bill Wright ~~ Area Vice President Comcast COMCAST FINANCIAL REMITTANCE ADVICE ~~~"~ AGENCY CORPORATION A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44006 NO. 229456784 Southfield, MI 48034 Date : 28-APR-05 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-864 12-APR-05 608 1st QTR 2005 FRAN FEES 0.00 35,493.60 TOTAL 0.00 35;493.60 CGIfiGAST rINANCiAI. }1GENGY FORPORATIGN 'A COma 1Ra61eCLmmumc~(IonsGroup COmpanp, -MitlWest~mslpn-OffCe - 8auk~i 29]77 TelegrepliRd Sfe 44006 ~~i" QOIUtl Sdulhlleld, MI 48034 ray Thirty-Flue Thdugand-Four Hundred Ninet~-Three Cents,;~~,w.~k....~...«.~~.:.«.~«.~~«,«.,~,~ ,.~.,.~ ,. To COLUMBIA HEIGHTS CITY OF MN TI'f 590 40TH AVE NE orb"~ COLUMBIA HEIGHTS, MN 55421-3878 UnitedStates :, ~. , AuihoBzed Signature .._ ~. II^22945678411^ 1;044ii5443~: 64435933311' COMCAST FINANCIAL ~~,~~ ~,'t AGENCY CORPORATION L,'r"' A Comcast Cable Communications Group Company Midwest Division Office 29777 Telegraph Rd. Ste. 44008 Southfield, MI 48034 _ _ .. .. __ v.,...h~ nhmn ~ !:N I IMRIA HEIGHTS CT REMITTANCE ADVICE NO. 229476898 Vendor No.: 154604 INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT 608-920 11-JUL•05 608 2nd QTR 2005 FRAN FEES 0.00 36,408.78 TOTAL I __ o.o0 36Ao6.7e - ... ~,-. I~U~1'lt>~S't. ~;°, .. - B.~N/~.'.`~Ql Date;, 20 JUL,05 ''-Voitl Ailer QUO Deye ' **'**38 4p8 78 IP22947689811' ~:044115443~: 67552834311' COI'Y1CgSt® Kathi Donnelly-Cohen Director - Govenunent Relations (6s 1)493-5281 (esga93-szs8 rnx July 11, 2005 Ms. Linda Magee City of Columbia Heights 590 40t`' Avenue NE Columbia Heights, MN 55421 Re: Channel Changes/Realignment Dear Linda: Comcast Cahle 10 River Park Plaza St Paul . MN 55107 On or about August 18, 2005, Comcast will make the changes noted below. These changes are being made to standardize our channel line-up and to allow for exciting future products and services. C-Span and C-Span 2 will be moving from Basic 2 to Basic 1. BRAVO and TBS will move from Basic 1 to Basic 2. Hallmai9c will change channel locations but will remain on Basic 2. EWTN will become fulltime and Inspiration will no longer be available. Inspirational Life will continue to be available on Digital. WE will move from Basic 2 to Digital Classic. Fox College Sports Atlantic, Fox College Sports Central and Fox College Sports Pacific will move to the Digital Sports Tier. International Channel (now named AZN) moves to Digital Classic. Trio, Ovation, Wisdom, Fuse and BET Jazz will no longer be available. There will be no price adjustment associated with these channel line-up changes. The enclosed letter will be mailed to all customers at least 30 days in advance of the changes. Anew channel line-ttp card that includes these changes will accompany the letter. Should you have any questions about these changes, do not hesitate to contact me. Sincerely, Kathi Donnelly-Cohen NaN Metro Non~d3, BI eNy Comcast Comcast 10 River Park Plaza St. Paul, MN 55107 651-222-3333 Dear Valued Customer: Comcast is committed [o providing you high-quality, reliable, friendly service and greater entertainment value. We're working hard to bring you more convenience, choice grid control-so you can watch the programs you want to watch, when and how you want [o watch [hem. - As we continue to improve our product offerings, we are writing to notify you of changes to your channel line-up that will be occurring throughout the coming weeks. We are making these changes to standardize our channel line-up for all customers and [o pave the way for exciting future products and services. Our records indicate that your current level of service will be affected by one or more of the following channel line-up changes * Please refer to the enclosed channel line-tap card frn• new chamrel numbers. Please note that there will be no change to the price you are paying fur your current service in relation to these channel line-up changes. Basic and Standard Cable levels of service On or about August 18, 2005, [he following channel changes will occur on our analog line-up: • C-SPAN will move from Basic 2 m Basic I • C-SPAN2 will move from Basic 2 [o Basic 1 • TBS will move from Basic 1 to Basic 2 • Bravo will move from Basic 1 to Basic 2 • Hallmark Channel will move [o channel 67 • EWTN will be carried full time on Basic 2 • Inspiration Network will no longer be available • ~ will move from Basic 2'to Digital Classic Digital >;xtra/Digital Premier level of service On or about August 18, 2005, the following channels will move from Digital Extra/Digital Premier to the Digital Sports level of service: • Fox College Sports Atlantic • Fox College Sports Central • Fox College Sports Pacific The following channels will no longer be available: • Trio • Ovation • Wisdom •FUS$ • BET Jazz The following channel will move from Digital Extra/Digital Variety Pack to Digital Classic: • AZN (formerly International Channel) Again, there will be no price adjustment associated with these channel line-up changes. Comcast strives to be the company you look to firs[ for [he communications and entertainment products that connect you to what's important in your life. For information about all of our product offerings, please visit www.comcast.com. On behalf of [he more than 1,200 employees who live and work in the Twin Cities area, thank you for being a loyal Comcast customer. Comcast *For customers receiving service through commercial accounts or bulk rate arrangements, some product, pricing and other infonna[ion herein may not apply. Please refer to the terms and conditions of the separate agreement, ~rn~r.ar~ 101 Wealherscan Local 102 ESPNews 103 Discovery Heal(h 108 AZN N 109 National Geographic 110 Tlie Science Channel 174 BBC America 117 WE: Women's Entertainment 118 Style 728 Game Show Network 129 Nick Toons 130 Discovery Kids 131 Noggin 133 Nick GAS 140 MTV2 143 VH-1 Classic 145 VH-1 Country IG2 G4 164 IFC 170 Flix 202 ESPN~ 204 TNT 205 Discovery m 206 INND 1 207 INND Z 280 ShopNBC 290 Trinity Broadcasting 293 Black family Channel 294 The Ward 750 NBA League Pass Preview 104 FIT N 111 Discovery Times 112 Military Channel 113 Olscovery Home 115 Aiography Channel 116 Hislary International 121 DIY 122 Fine Living 132 NlckToo 134 Encore WAMI 135 Toon Disney 139 MTV lilts 141 MN Espafiol 142 MN Jams 144 VH-1 Saul 150 Encore 152 Encpre Action 154 Encore Mystery 156 Encore Love Stories 158 Encore Drama 160 Encore Westerns 166 Sundance Wesl 179 Oxygen 180 NFL Network 270 Outdoor Channel 2z92 Inspirational Life I 106 Blgomherg 197 Newsworid International 119 Lllelime Mavle Nalwork 172 FO%Mevle Channel 267 FOX Soccer Channel 271 Speetl 273 NBA TV I ~ I' 262 FOX College Sparfs Atlantic 263 FOX Callepe Sparfs Central 264 fOX College Sports Paclflc 267 FOX Soccer Channel 273 NBA TV 274 Co11e0e Sports TV 275 NFL Nelwark A50 Latin Contemporary 451 Aack an EspaBOl 452 Salsa 453 Tejano 454 Latin Jatt 455 Regional fAerican 456 Muslca Americas 457 Fiesta Tropical 681 Discovery en Espanol 662 CNN en Espaeal 603 fax Sparfs en Espafiol 604 Tcan Disney en Espafiol 685 MTV en Espafiol 686 Nlslory en Espafiol 667 Cana152MX 608 ClneCaflna 689 Casa Clnh 610 Clne Mexicans 196 PPV Previews 197 iNDEMANO 198 INDEMAND 1 500 PPV Previews 501-502 INDEMAND 516-523 iNDEMANO PPV/Nascar T75 HBB ®' 219 Cinemax m 223 8howlime m 227 Slarz!m 390 HBA m' 301 HBO 3B2 NBA 2 303 HBA SlAnalura 304 HBO Family 305 HBO Comedy 310 HBO Zone 317 HBA Lallna 379 Cinemax m 320 Cinemax 321 More Max 324 Acllon Max 17a1s.}I}w Digital Classic Premium iiiJ.~Yi~ Digital Plus Pay-Per-View DigitalEztra HDTV D/gilal Sports 651-222-3333 1-888-COMCAST www.comcast.com 325 Thriller Max 335 Shpwfime Women -336 Sltowlime Family 337 8howlime Nazt 339 8howlime m 340 Shawlime 341 Shawllme Too 342 Showlime Showcase 347 Shbwlime Extreme 350 The Movie Channel 352 TMC Xlra 369 Sfarzl m 378 Slarzl , 371 81uz! Edge 372 Slarzl In Black 373 8farzl Klds 8 Family 374 Slarzl Cinema 375 Slarzl Comedy I 401 Showcase 402 Today's Country 403 Classic Country 404 BlueArass 405 R88 and Hip Hop 406 Classic fl8B 407 Smooth A&B 408 R&B Hits 409 Rap 410 Metal 411 Rock 412 Arena Rock 413 Classic Rock .414 Alternative 415 Rotro-Active 416 Electronics 417 Dance 418 Adult Alternative 419 Soft Aock 420 HII Lisl 421 Party Favorites 422 '90s 423 '80s 424 '70s 425 Salld Galtl Oldies 42fi Singers & Standards 427 Big Band S Swing 428 Easy Listening 429 Smooth Jazz 430 Jazz 431 Blues 432 Reggae 433 Sountlscapes 434 Classical Masterpieces 435 Opera 436 Llghl Classical 437 Show Tunes 438 Contemporary Christian 439 Gosppel 440 Radla Disney 441 Sounds of the Seasons 442 Muslca Urbana 443 Salsa Y MerenAUe 444 Rock'En Espafiol 445 Pop Latino 446 Mexicans 447 Americana 937 WRNB Channel Line-Up subject to change. CH comcasto Aug 82005 -=~.u,, ~£~ ,; „~.<; u ? fi ~: `~; ~ ` ~~_ Bradley~~~ Guzzetta, LLc 950 Piper JafF•ay Plaza 444 Cedar Street Saint Paul, MN 55101 P/(651)379-0900 F/(651)379-0999 Attorneys at Law Michael R. Bradleyt Stephen J. Guzzetta* Emily Faye Jewett Senior Project Manager Tracy J. Schaefer Legal Assistants Brian F. Laule Jennifer O. Mitchell Of Comisel Thomas C. Plunkett Gregory S. Ilhl www. bmdizyguzzena. corn July 18, 2005 Ms. Linda Magee City of Columbia Heights 590 40th Avenue N.E. Columbia Heights, Minnesota 55421 Re: Bradley &Guzzetta, LLC 2005 Rate Adjustment Dear Linda: c-^ c~+ ~~J ~~ \~ 1'c:n ~ ~ t J i { ~~ °~~~ ~~ ~ 2Q~J As you know, our firm is dedicated to providing professional services exclusively to local governments on cable and telecommunications matters. We believe that our firm consistently provides high-quality legal, legislative and plarming services to its clients. In the Twin Cities area, our firm continues to represent the City of Minneapolis and nearly all of the franchise areas in the Comcast territory. Unlike most other firms, we split fees between our local franchising authority clients whenever possible, which frequently allows the City to save a significant amount of money acrd to receive a significant amount of services at a reduced cost. Often times this translates to your City paying 1/6 or less of our discounted hourly municipal rates. If Comcast successfully acquires the Minneapolis-area Tone Warner Cable systems, the .City will likely receive even greater savings from this billing arrangement. As you may be aware, our• rates have not been adjusted in over four years. Of course the cost of living and doing business has not remained static during this time. We have informally polled some non-Bradley &Guzzetta clients and have found that other firms are charging between $185 to $250 per hour for similar services. Effective with your next billing cycle, our municipal discounted rata for partners will be $175 per hour, which is still below the market rate for attorneys with our experience in our• area of practice. All other rates will remain unchanged. We will also continue to split our fees, which effectively reduces our• partner rate to $30 per hour or less in many instances. If there are any contract amendments that need to be made to effectuate this rate change, please ]et us know. We trust that you will continue to find that our firm provides value at a very reasonable cost. Thank you for your understanding and your continued business. We look forward to continuing to serve you and your City. Sincerely, ..-~°" . BRADLEY & GUZZETTA, LLC ~~, ~ . ..F- ~~ Michael R. Bradley S~ tep' : ~J, u~ etta Also admitted in Wisconsin •dlso admitted in bfnssachuseus and the District of Columbia Monthly Service Level ~ 24 by 7 Period COtY1CCJSt Period: 1/1/2005 To 4/30/2005 . Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2005 - I 208,636 204,082 175,847 86.2% 20 0.000% 2005-2 170,732 167,535 147,581 88.1% 17 0.123% 2005 - 3 214,930 210,351 187,904 89.3% 17 0.402% QI-2005 594,298 581,968 511,332 87.9% 18 0.169% 2005 - 4 189,434 187,248 176,361 94.2% 8 0.280% Q2 - 2005 189,434 187,248 176,361 94.2% 8 0.280% Video 783,732 769,216 687,693 89.4% 16 0.195% No[e: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Tuesday, May 10, 2005 Page 1 of 1 Monthly Service Level ~ Core Hour Period (;omeast Period: 1/1/2005 To 4/30/2005 . ........ ..... .. Minnesota ..... _.... _ .. Video ..,.,_ _. _.,.. ... ___ ,.. _ ..._ _.,... .. .,,..,.., ...... ~_.,e_ _~~ Month NCO NCH HWSL TSL ASA %ATB 2005 - 1 178,634 175,424 152,551 87.0% 17 0.000% 2005 - 2 145,827 143,569 127,616 88.9% 14 0.111 2005 - 3 182,819 179,589 162,050 90.2% 15 0.393% Q1-2005 507,280 498,582 442,217 88.7% 15 0.163% 2005 - 4 157,400 156,214 150,801 96.5% 6 0.313% Q2 - 2005 157,400 156,214 150,801 96.5% 6 0.313% Video 664,680 654,796 593,018 90.6% 13 0.197% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Taesday, May 10, 1005 Page I of I COLUMBIA HEIGHTS Apr-05 DETAILED OUTAGE REPORT Average Time # Subs Date City Cause Minutes Amps Affected COMCAST WELCOMES MICHELLE CUTLER AS AREA DIRECTOR OF FULFILLMEMT. In March, Michelle joined Comcast as Area Director of Fulfillment. This position is unique within our industry. The fulfillment function spans the entire service delivery process and plays a critical role in support of the customer. With over 10 years call center and operations experience, Michelle will serve as the liaison between customer service and technical operations. She will direct, manage, and coordinate all areas of customer satisfaction. This newly created position reinforces Comcast's commitment to putting the customer first and to providing the very best in customer service. NEWSMAKERS -April was another exciting month for the Newsmakers crew. Host Colleen Needles interviewed guests John Lesch -Minnesota State Representative; Margaret Lovejoy -The Family Place; Patrick Seeb - St. Paul Riverfront Corporation; David Olson -Minnesota Chamber of Commerce; David Galligan and Heather Spicuzza -Ordway Center for the Performing Arts; Janna Haug -Conversations of the Valley; and Mayor Craig Klausing -City of Roseville. Watch for the programs to be aired throughout April and May. Newsmakers is a locally produced interview program which airs on CNN Headline News and features local elected officials, community leaders and decision-makers. Comcast Newsmakers represents our commitment to providing quality programming that focuses on the issues impacting the communities we serve in Minnesota and Western Wisconsin. Watch for NEWSMAKERS at the top of the hour or 25 minutes after on CNN Headline News. CONGRATULATIONS! Congratulations are in order for Mary Beth Schubert, Area Director of Corporate Affairs, who was recently selected by the Minnesota Business Journal as one of the up and coming "40 under 40". This annual recognition identifies men and women in the Twin Cities business community who are selected for both business and community contributions. Mary Beth is also the 2005 President of Women in Cable and Telecommunications for Minnesota. COMCAST ANNOUNCES NEW PROGRAMMING FOR KIDS - In cooperation with PBS, Comcast recently launched PBS KIDS SPROUT as part of our On Demand offerings. In addition, a 24 x 7 digital cable channel will launch this fall, making PBS KIDS SPROUT the perfect place for parents and their little ones to enjoy the wonders of early childhood. The new channel will provide preschool age children and their families with safe, educational and entertaining programming that encourages and enhances learning and development. Just click ON DEMAND, and under the "Kids and Teens" category, you will find PBS KIDS! Enjoy Barney & Friends, Sesame Street, the Berenstain Bears, Teletubbies and more. 25% of the PBS SPROUTS programming will be updated bi-weekly so families will always have fresh viewing choices to enjoy together. OPEN HOUSE ASUCCESS - On March 3 and 4, Comcast hosted an Open House for local officials in our administrative offices at 10 River Park Plaza in St. Paul. Visitors were able to view and get hands-on experience with HDTV, ON DEMAND, digital video recorders (DVR), Comcast High Speed Internet and Comcast Digital Phone products. Comcasters showed interested visitors how to send video e-mails, record a full season's worth of a favorite program, and select programming ON DEMAND. It was an excellent opportunity to ask questions about the new technologies and products Comcast has to offer. UPCOMING CHANGES -Comcast is busy behind the scenes making technical changes that will expand and improve our services for customers. We are currently completing the processes necessary to simulcast the local broadcast channels and PEG access channels in digital. With the exception of TPT, the channel locations will not change. We are also preparing to add additional HDTV channels. To do this, we must manage our bandwidth by moving some channels now on analog basic to a digital tier and in some cases, discontinuing certain channels. The moving of an analog channel allows us the capacity to add two HDTV channels. And to make it easier for customers and customer service employees, Comcast will continue to realign channels and packages to make service offerings even more consistent across the Twin Cities market. Customers will receive advance notice of any changes that affect their service. This brief version of Comcast activity will be provided monthly. Feel free to contact us at anytime if you have questions about any of our services. Kathi Donnelly-Cohen-651-493-5281 kathi donnelly-cohen(a~cable.comcast.com Emmett V. Coleman - 651-493-5828 emmett coleman(a~cable.comcast.com Monthly Service Level ~ 24 by 7 Period ~omeast Period: 1/1/2005 Ta 5/31(2005 . _..... _ _..v, Minnesota _ ........ Video ...........~-, ... ........~ .. ~ .. .__ ..... Month NCO NCH HWSL TSL ASA %ATB 2005 - 1 208,636 204,082 175,847 86.2% 20 0.000% 2005 - 2 170,732 167,535 147,581 88.1 % 17 0.123% 2005 - 3 214,930 210,351 187,904 89.3% 17 0.402% Q1 -2005 594,298 581,968 511,332 87.9% 18 0.169% 2005 -4 189,434 187,248 176,361 94.2% 8 0.408% 2005 - S 169,384 167,851 157,783 94.0% 7 0.024% Q2 - 2005 358,818 355,099 334,144 94.1 % 8 0.208% Video 953,116 937,067 845,476 90.2% 14 0.184% No[e: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Weduerday, Juue 01, 2005 Page 1 ojl Monthly Service Level ~ Core Hour Period ~ Period: 1/1/2005 Ta 5/31/2005 C~m C.a.S A .. ., _.,-. .~. Minnesota .~ .. ...~w. -, Video Morttlt NCO NCH HWSL TSL ASA %ATB 2005 - 1 178,634 175,424 152,551 87.0% 17 0.000% 2005-2 145,827 143,569 127,616 88.9% 14 0.111% 2005 - 3 182,819 179,589 162,050 90.2% 15 0.393% Q1 -2005 507,280 498,582 442,217 88.7% 15 0.163% 2005 - 4 157,400 156,214 150,801 96.5% 6 0.450% 2005-5 141,403 140,554 135,252 96.2% 5 0.024% Q2 - 2005 298,803 296,768 286,053 96.4% 5 0.221 Video 806,083 795,350 728,270 91.6% 12 0.185% Note: Telephone Service Level is an internal benchmark rather then an P'CC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Wednesday, Jnne 07, 2005 Page I of ] ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION MAY 2005 PROGRAMS • Heights Calendar -1:00:00 • Mayor's Report (5/10) - 0:29:00 • Mayor's Report (5/24) - 0:30:30 • City Watch: The Community Notification System - 0:23:00 • Columbia Heigi-ts Prayer Breakfast -1:08:50 • Song of the Lodz Ghetto -1:27:00 • Anolca County Board Meeting - 1:25:12 • Anoka County Board Meeting - 0:59:30 • Rice Creek Watershed District Meeting 1:04:50 • Rice Creek Watershed Dishict Meeting - 1:28:46 • The 25"' Frame -1:23:50 • Yazoo Show # 3 - 0:29:00 • Wildlife Rehabilitation Center ofMinnesota - 0:29:50 • Somali Mai TV Network (2 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Environmental Journal (4 shows) @ 0:30:00 • Echo (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Christianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:28:30 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • On Main Street (4 shows) @ 0:28:15 • Cluistopher Close Up (4 shows) @ 0:28:00 • Somali TV ofMinnesota (4 shows) @ 1:00:00 Programs Produced (internal) 6 Programs Produced (external) 63 CHANNEL PROGRAMMING • Cablecast Programs 110 • Cablecast Hours 136 FACILITY USE • Studio Hours 20 • Editing Hours 78 • Mac G - 4 Usage Hours 62 • Portable Equipment Checkouts 4 COMMENTS • The Police Chief co-hosted a show detailing the use of a new telephone cormnunity notification system. • "Song of the Lodz Ghetto" premiered on the chamrel. Staff videotaped this important concert in cooperation with CTV North Suburbs. Copies of this program are being distributed for playback to access centers all over the metro area. • The channel began airing "Somali Mai TV Network". We now air two Somali programs, both produced by Columbia Heights residents at MTN Mimieapolis. • In June staff will begin a summer long taping of recreation events highlights. • June will also mark the taping of the Jamboree Parade. Thanks again to CTV North Suburbs for the use of their television production truck. Chamber of Commerce Award -The St. Paul Area Chamber of Commerce Charitable Foundation board has announced its Herbie Award winners for 2005. This award, named after the late Herb Brooks, is given to an individual and company that are: Humanitarian, Enterprising, Resilient, Bold, Inspirational and Ethical. This year's recipients are Dick Hanson, 3M (retired) and Comcast. We are excited and proud to receive this award. The official recognition will be during the Chamber Annual Foundation Luncheon on June 16. TNT, KTCA in HDTV -Late in April, Comcast launched the HDTV version of TNT just in time for the exciting action of the NBA Play-Offs. On June 1, we will launch KTCA in HDTV and adding TPT-YOU, and TPT-KID on our digital tier. Now Comcast offers 13 channels in HDTV -KTCA, KARE, WCCO, KMSP, ESPN, TNT, Discovery, HBO, Cinemax, Showtime, Startz!, and IN DEMAND (2 channels). Watch for both TPT-Weather and KARE-Weather to launch in the coming months. HDTV service is an option available to Comcast customers who have HDTV compatible TV sets. Update on Analog to Digital Simulcast -Last month we shared with you our plans to take local broadcast channels and the local public access channels which are now analog and simulcast them in digital. This means that any customer who has a digital converter box will actually be seeing the Standard Cable services in digital format. Customers who do not have a digital converter or go cable-ready will continue to receive the analog services. We will have this available by the end of June in all our metro service areas. Parental Control -Comcast is committed to making sure our customers can control what they and their family members are watching. We combine the greatest level of programming options with technology that allows all of our customers to control the programming in their home. Last year we launched a campaign to help alert parents about the parental control features available to them. That campaign included TV spots, bill messages, a special 1-800 number to call for ideas and assistance. Beginning June 2005, even more tools will be available to parents such as the size of the ratings icons will be more prominent and the cable networks will begin inserting the icons after each commercial break to remind viewers throughout the program of the rating. We are developing partnerships with Best Buy and Circuit City to explore ways to provide information about parent controls through in-store displays. Comcast digital cable customers have the ability to block content, including specific channels, ratings, program titles, and ON DEMAND content anytime they want from the convenience of their own homes. The digital receiver allows customers to highlight and choose channels or R-rated, programming to be blocked. The Parental Control feature allows customers to choose a 4-digit PIN that blocks designated content from being viewed. Our Interactive Program Guide gives customers the control to determine which programming is appropriate for viewing in their home. Comcast's Parental Controls are easy to use. There is also a Parental Controls link in the "Find It Fast" section of Comcast.com, our consumer website. This link permits our customers to obtain, in just two mouse clicks; the specific parental control options for our system. Parental Controls are just another way we offer value and convenience with our digital cable product. For those who are analog only customers, there still are many options. If a customer has a TV purchased after January 1, 2000, that TV set has V-Chip technology. For more information on the V-Chip, customers can go to www.ControlYourTV.ora. Newsmakers -Moderated by Colleen Needles, and shown at the top of the hour or 25 minutes after on CNN Headlines News; Newsmakers continues to have many exciting and interesting guests. The May guests included: Derek Sharrer -General Manager for the St. Paul Saints; Bonnie Harris -Marketing Director of the Great River Energy Bike Fest; Kay Christianson and Jackie Dornfield -Children's Cancer Research Fund and Chris Romano -Riverview Economic Development Association (Cinco de Mayo festival). Be sure to catch these exciting interviews in June. Watch for Minnesota Commissioner of Education Alice Seagren; Dan Hoxworth -Neighborhood House; Peter Pearson - St. Paul Public Library, Friends of the Library; Tom Kingston -Wilder Foundation; Mike Cofrin - St. Paul Inline Marathon; Djorn Buccholz -Minnesota Thunder; and Representative Kathi Tingelstad. Feel free to contact us at anytime if you have questions about any of our services. Kathi Donnelly-Cohen - 651-493-5281 kathi donnelly-cohen(cilcable.comcast.com Emmett V. Coleman - 651-493-5828 emmett coleman(c~cable.comcast.com COLUMBIA HEIGHTS May-05 DETAILED OUTAGE REPORT Average Time # Subs Date Citv Cause Minutes Amps Affected Monthly Service Level ~ 24 by 7 Period ~omCaSfF Period: 1/1/2005 To 6/30/2005 Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2005 - 1 208,636 204,082 175,847 86.2% 20 0.000% 2005 - 2 170,732 167,535 147,581 88.1 % 17 0.123% 2005-3 214,930 210,351 187,904 89.3% 17 0.402% Q1 -2005 594,298 581,968 511,332 87.9% 18 0.169% 2005 - 4 189,434 187,248 176,361 94.2% 8 0.423% 2005 - 5 169,384 167,851 157,783 94.0% 7 0.070% 2005 - 6 189,273 183,756 155,554 84.7% 21 3.190% Q2 - 2005 548,091 538,855 489,698 90.9% 12 1.226% Video 1,'142,389 1,120,823 1,001,030 89.3% 15 0.688°% _..~z .._.. .__.. _.. _ _ ._ _...r ,. ._.__. _.,. Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Thursday, July 07, 2005 Page I of l Monthly Service Level ~ Core Hour Period t Period: 1/1/2005 To Minnesota Video Month NCO NCH HWSL 6/30/2005 CCOIY1CgS TSL ASA %ATB 2005 - 1 178,634 175,424 152,551 87.0% 17 0.000% 2005-2 145,827 143,569 127,616 88.9% 14 0.111% 2005 - 3 182,819 179,589 162,050 90.2% 15 0.393% Q1 -2005 507,280 498,582 442,217 88.7% 15 0.163% 2005 - 4 157,400 156,214 150,801 96.5% 6 0.466% 2005 - 5 141,403 140,554 135,252 96.2% 5 0.070% 2005 - 6 153,875 150,656 132,548 88.0% 15 3.035% Q2 - 2005 452,678 447,424 418,601 93.6% 9 1.199% Video 959,958 946,006 860,818 91.0% 12 0.667% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Thursday, July 07, 1005 Page 1 of I ~omcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION JUNE 2005 PROGRAMS • Heights Calendar -1:26:30 • Mayor's Repo-•t (6/14) - 0:27:13 • Mayors Report (6/28) - 0:28:06 • Columbia Heights Jamboree Parade - 2:00:00 • Witamy Heights - 0:27:45 • Witamy Heights - 0:29:39 • Yasuah Messiah - 0:58:30 • Wild Honey and the Locust in Concert -1:44:10 • J & L Annual Dance Recital - 2:23:10 • Coon Rapids vs. Champlin Park Baseball - 2:12:50 • Coon Rapids vs. White Bear Lake Baseball - 2:43:02 • Anoka County Board Meeting -1:55:18 • Anoka County Board Meeting - 1:10:18 o Rice Creek Watershed Board Meeting - 3:37:08 • Rice Creek Watershed Board Meeting - 2:16:24 • Rice Creek Watershed Board Meeting - 0:59:29 • Somali Mai TV Network (2 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Echo (4 shows) @ 0:30:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Christianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 • Love Power (4 shows) @ 1:00:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:5830 • ?,imy Newswatch (2 shows) @ 0:2830 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 7 Programs Produced (external) 56 CHANNEL PROGRAMMING • Cablecast Programs 119 • Cablecast Hours 127 FACILITY USE • Studio Hours 24 • Editing Hours 72 • Mac G - 4 Usage Hours 68 • Portable Equipment Checkouts 8 COMMENTS • Staff videotaped the Jamboree Parade in cooperation with CTV North Suburbs and thanks to a vohmteer crew of fourteen! • Staff continues coverage of the recreation department's summer activities. • Staff loaded a new operating system onto the Mac edit system and also replaced a piece of hardware that was functioning improperly. • Playback on all the local access chaimels looks incredible thanks to the conversion to a digital signal. COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Date Citv Cause Jun-05 Average Time # Subs Minutes Amps Affected 21-Jun Columbia Heights Passive 109 21 205 27-Jun Columbia Heights Utility Power Outage 76 32 317 27-Jun Columbia Hei hts Utility Power Outage 27 8 80 29-Jun Columbia Hei hts System Maintenance 49 4 36 Comcast. COLUMBIA HEIGHTS COMMUNITY TELEVISION JULY 2005 PROGRAMS • Heights Calendar -1:00:00 • Mayor's Report (7/12) - 0:29:30 • Mayor's Report (7/26) - 0:26:53 • Grand Central Lofts - 0:22:00 • City Development Projects (G.C. Lofts & Charter School) - 0:28:10 • Witamy Heights Special - 0:57:20 • Rice Creek Watershed Board Meeting - 1:50:13 • Rice Creek Watershed Board Meeting - 3:11:05 • Somali Mai TV Network (4 shows) @ 1:00:00 • UFO's and the Paranormal (4 shows) @ 2:00:00 • Friendship Set To Music (4 shows) @ 1:00:00 • Reality Cluistianity (4 shows) @ 0:30:00 • Vet's Visit on TV (2 shows) @ 0:29:30 e Love Power (4 shows) @ 1:00:00 • Time of Restoration (4 shows) @ 030:00 • Light On The Gospel - 1:00:00 • The LaRouche Connection (4 shows) @ 0:58:30 • Army Newswatch (2 shows) @ 0:2830 • The Prophetic Word (4 shows) @ 0:28:30 • That Which Is (4 shows) @ 0:59:00 • Christopher Close Up (4 shows) @ 0:28:00 • Somali TV of Minnesota (4 shows) @ 1:00:00 Programs Produced (internal) 6 Programs Produced (external) 51 CHANNEL PROGRAMMING • Cablecast Programs 115 • Cablecast Hours 133 FACILITY USE • Studio Hours 22 • Editing Hours 86 • Mac G - 4 Usage Hours 54 • Portable Equipment Checkouts 7 Comcast Leader's and Achievers Scholarship - In July, 24 local high school graduating seniors were notified that they were being recognized as Comcast Leaders and Achievers with a $1000 scholarship from The Comcast Foundation for their outstanding commitment to community service. The Leaders and Achievers Scholarship Program, funded through The Comcast Foundation, acknowledges high school seniors for exemplary community service, leadership skills, positive attitude and academic excellence. The students are nominated by their high school principal. A recognition ceremony is being planned for a future date. Comcast and its employees are very involved in community -volunteering thousands of hours each year. This scholarship recognizes the importance of learning community involvement early. Bike and Kids -Through our Reading Program at Roosevelt Elementary, we discovered that many students were in need of bicycles. The Technical Department at the Roseville Headend asked fellow employees to donate bicycles that their own kids have outgrown. On Saturday, June 4, the technical group spent the day repairing and sprucing up the gently used donated bikes. Comcast bought helmets to go along with the bikes. On Thursday, June 9, Comcast employees joined students and parents in a picnic at Roosevelt and the 52 donated bikes were presented to K-3 students who have had perfect attendance at school. The students were overjoyed! That same week, Prosperity Heights 4th, 5th, and 6~h grade students were the focus of a short film on the school's biking program, funded in part by a grant from Nickelodeon. The spot, featuring the students biking around Lake Phalen, will air Oct. 1 on Nickelodeon. Prosperity was one of 81 schools and organizations across the country tc receive the grant money, intended to support active and healthy lifestyles for kids. The $2,500 grant plus a matching grant from the school district allowed the school to purchase 32 12-speed mountain bikes and helmets. The bikes will be used in gym classes during the school year, in summer school and with after school programs next fall. For the exact airing time of the program, go to www.everythinanick.com in September. You've Got (MORE) Video Maill -When Comcast introduced the Video Mail option on our high-speed Internet service, the length of each recorded message was 45 seconds. That has been increased to 3 minutes! By using a web cam, customers can record a message that the a-mail recipient can view, as long as Windows Media Player is on the user's computer (Windows Media Player is a free download). Video Mail is available at no additional charge to Comcast High- speed Internet customers, and also includes greeting card and photo-sharing options. And best of all, Video Mail messages are sent as links to the recipient, so there are no large files to fill up recipients' e-mailboxes. Learn more at Comcast.net. Channel Changes -Comcast continues to add new services and package tier options that are more consistent across the Twin Cities Market. By late September, all areas will have basic cable options that include Basic 1 and Basic 2. Those areas that have Basic 3 service will see that tier go away as most of those channels merged into the Basic 2 tier. Hallmark will now be offered in all of our communities. Watch for Starz-Encore Video-On-Demand by year's end. To enhance the service to Starz and Encore subscribers, more than 1,500 movies per year will be added to VOD. More details will be provided in future issues. All Digital) -Soon all Comcast subscribers who have a digital converter will enjoy digital quality sound and picture on Basic 1 and Basic 2 (Standard) channels. This change will include local broadcast channels and the local public access channels. Comcast is simulcasting all Standard Basic channels in digital. More Newsmakers -Moderated by Colleen Needles, and shown at the top of the hour or 25 minutes after on CNN Headlines News; Newsmakers continues to have many exciting and interesting guests. This month's guests include: Beverly Apilkowski -Mayor of Arden Hills; Dr. William Lowe -Metropolitan State University Urban Teacher Program; Michael Wirth-Davis -Goodwill -Easter Seals; Mary Kiffineyer -Secretary of State; Kim Elverum - DNR Water Safety; George Tourville - Mayor of Inver Grove Heights; and Sheila Bland - COMPAS. Be sure to catch these exciting interviews on CNN Headlines News all during the month of July. Feel free to contact us at anytime if you have questions about any of our services. Kathi Donnelly-Cohen - 651-493-5281 kathi donnelly-cohen ancable.comcast.com Emmett V. Coleman - 651-493-5828 emmett colemanna.cable.comcast.com Monthly Service Level ~ 24 by 7Period ~COt71CC1S~'s Period: 1/1/2005 To 7/31/2005 ~-_~ Minnesota Video Month NCO NCH HWSL TSL ASA %ATB 2005 - 1 2005-2 2005 - 3 208,636 170,732 214,930 204,082 167,535 210,351 175,847 147,581 187,904 86.2% 88.1% 89.3% 20 17 17 0.000% 0.123% 0.402% Q1 -2005 594,298 581,968 511,332 87.9% 18 0.169%~ 2005 - 4 2005 - 5 2005 - 6 189,434 169,384 189,273 187,248 167,851 183,756 176,361 157,783 155,554 94.2% 94.0% 84.7% 8 7 21 0.423% 0.076% 7.360% Q2 - 2005 548,091 538,855 489,698 90.9% 12 2.622% 2005 - 7 200,899 195,406 163,423 83.6% 22 0.270% Q3 - 2005 200,899 195,406 163,423 83.6% 22 0.270% Video 1,343,288 1,316,229 1,164,453 88.5% 16 1.215% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or Tess. NCO: Number of Calls Oftered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Mouday, Augast 08, 2005 Page 1 of l Monthly Service Level ~ Core Hour Period ~OII'1CC8St. Period: 1/1/2005 To 7/31/2005 _..,_.. ,, ....~,..~ ...... ............ ......,.__ ._....w_ .__... . _--. ~.,.,... -..-._. ~...,.4., Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2005 - 1 2005 - 2 2005 - 3 178,634 145,827 182,819 175,424 143,569 179,589 152,551 127,616 162,050 87.0% 88.9% 90.2% 17 14 15 0.000% 0.111 0.393% Q1 -2005 507,280 498,582 442,217 88.7% 15 0.163% 2005 - 4 2005 - S 2005 - 6 157,400 141,403 153,875 156,214 140,554 150,656 150,801 135,252 132,548 96.5% 96,2% 88.0% 6 5 15 0.466% 0.076% 7.081% Q2 - 2005 452,678 447,424 418,601 93.6% 9 2.577% 2005 - 7 165,717 162,845 142,374 87.4% 12 0.271% Q3 - 2005 165,717 162,845 142,374 87.4% 12 0.271% Video 1,125,675 1,108,851 1,003,192 90.5% 12 1.182% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Monday, August 08, 2005 Page I of I ,~ ~~ COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Date City Cause Jul-05 Average Time # Subs Minutes Amps Affected 8-Jul Columbia Heights Amplifier 22 5 45 13-Jul Columbia Heights Amplifier 148 1 12 Page 1 of 1 Jean Kuehn - RE: Universal Service/kpb From: "Barsness, Kenneth" <Kenneth_Barsness@cable.comcast.com> To: 'Jean Kuehn' <]ean.Kuehn@ci.columbia-heights.mn.us>, "Donnelly-Cohen, Kathi" <Kathi_Donnelly- Cohen@cable.comcast.com>, MN-CorporateCOmplaints <MN_CorporateCom plai nts@cable. comcast.com> Date: 5/12/2005 2:48 PM Subject: RE: Universal Service/kpb .............................. The customer has been installed with universal service and is satisfied with the installation Ken -----Original Message----- From: Jean Kuehn [mailto:]ean.Kuehn@ci.columbia-heights.mn.us] Sent: Monday, May 09, 2005 4:22 PM To: Donnelly-Cohen, Kathi; MN-CorporateComplaints Subject: Universal Service/kpb RE: Ms. Mary Persing 2201 40th Ave NE Columbia Heights, MN 55421 763-788-5570 Ms Persing phoned Comcast to request Universal service so she could tune in to Council meetings. The Comcast representative requested her Social Security Number. She declined to give it. He then asked for her Driver License Number. She declined to give it. She was then told that they could not install Universal Service unless she provided this information. This address is a single family home that she has lived in for the many years. Why would this infomation be requested? Jean Kuehn Recycling/Cable/Webmaster (763) 706-3613 ~.~,~- file://C:\Documents and Settings\CCI-I-User\Local Settings\Temp\GW}OOOOI.HTM 5/12/2005