HomeMy WebLinkAboutApril 21, 2005CITY OF COLUMBIA HEIGHTS
59(7 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692
Vis'i! Our Website ut: Ivww. ci.cnGanbiu-6ei,Glu,r.mn.us
MEETING OF
'fHL•' TELECOMMUNICATIONS COMMISSION
7:00 PM, THURSDAY, APRIL 21, 2005
CITY HALL CONFERENCE ROOM
Please contact Jean at 706-3613 if you are unable to attend.
AGENDA:
1. Call to Order
2. Roll Call
3. Approval of the Minutes of the Meeting of January 20, 2005
4. Old Business
a. Channel Check
b. Correspondence Log and Company Follow Up on Complaints-Modzin 1316 43`d Ave
325 Summit St
Lipa-1220 Lincoln Terr
c. Universal Service Ericson-5125 St. Moritz Dr.
d. Other Old Business
5. New Business
a. Franchise Fees for 4th Quarter 2004
b. 2004 Annual Report
c. Other New Business
6. Reports
a. Report of Commissioners Assigned to Access Channels:
Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--Ken Henke; Public Access--
Reuben Ruen
b. Report of Comcast-
Jan 2005-March 2005 Reports
--Outage Report
--Programs Produced
c. Other Reports
Adjournment
The City oC Columbia Heights does not discrindna[e on [he basis of disability in tlw admission or access to, or h•eatment or employment in, its
services, programs, or actvites. Upon request, accommodation will be provided to allow Individuals with disabilities [o participate in all City of
Columbia 13eights' services, programs, and activities. Anxilimy aids for handicapped persons m~e available upon request when [he request is made
at leas[ 96 hours in advance. Please call tlLe Ueputy City Clerk a[ 706-3611, to make arrangements. (TDD 706-3692 for deaf or hearing impaired
only)
THE CITY OF COLUMBIA H[IGFITS DOES NOT DISCRIMINATE ON THE BASIS OF OISAFiIL.ITY iN EMPLOYMENT OR THE PROVISION OF SERVICES
EOUAL OPPORTUNITY EMPLOYER
THE MINUTES OF THE
TELECOMMUNICATIONS COMMISSION
FROM
THURSDAY, JANUARY 2Q 2005
The meeting was called to order at 7:00 p.rn. by Dermis Stroik, Chairperson.
ROLL CALL: Conunission Members:
Deunis Stroik, Ken Henke, Brad Peterson, Dan Swee,
and Dave Mahoney
Reuben Ruen arrived at 7:05 pm
Excused Members:
Council Representative:
City Representatives:
Legal Counsel:
Comcast Representative:
APPROVAL OE MINUTES
Bob Buboltz (He was attending the Charter Commission
Meeting)
Bruce Nawrocki
Linda Magee
Steve Guzzetta
Kathi Donnelly-Cohen
Motion by Dan Swee, second by Dave Mahoney, to approve the minutes from the meeting of October 21,
2004. All ayes.
OLD BUSINESS
A. Channel Check
Everything checked out fne.
B. Correspondence Log and Follow Up on Complaints
Kathi Domrelly-Cohen reviewed the complaint received from Ms. Lynette Thomson regarding her
confusion over the price increase notice she received in November. A Comcast Representative
spoke with her for about 45 minutes to explain the notice to her. Council member Nawrocki stated
her primary complaint was that rates were rising again. She also reported to Mr. Nawrocki that
when the Comcast representative called her he was also promoting various packages which she
wasn't interested in subscribing to.
C. Other Old Business
No other old business.
NEW BUSINESS
A. Franchise Fee for 3rd Quarter 2004
We received the 3rd Quarter franchise fee payment and a copy was enclosed in the agenda
packets.
TELECOMMUNICATION COMMISSION MINUTES
PAGE2
JANUARY 2Q 2005
B. Notice that "On Demand" Programming is being added
A copy of the notice received in November was enclosed in the packets whereby the City was
informed of the various Programs and Services offered by Comcast. One service that will be
added soon is "On Demand" Service that will provide access to hundreds of hours of free
programming and can be controlled with the person's remote control.
Kathi Donnelly-Cohen also informed members of the press release that went out this week
stating that subscribers that have Internet service will have the speed of the service increased
within 90 days, at no additional fee.
C. Rate Adjustments Effective January 1, 2005
Also enclosed in the packets was the Price Increase Notice effective January 1, 2005, that was
sent to subscribers. Nawrocki stated this is an 8% increase from last year and he felt it was
excessive. He compared the rates to those in the past and felt the lack of competition allowed
the company to increase the rates urmecessarily. Kathi responded that the number of charmels
has increased dramatically over the years and that the charges for these chamrels to Comcast
has also increased each year. Plus upgrades to the system must be spread out over several
years, which constitute some of the increases also. There was a short discussion about
alternatives available to subscribers, such as Satellite TV, and that it brings competition to the
market.
D. Rate Regulation: Options and Recommended Action
Steve Guzzetta reviewed the options available to the City in regards to regulating the rates. He
explained that Option # 1 would b~ to do nothing for this rate increase, but we could act on
future rate filings. Option #2 would be to de-certify which would take away our right to
regulate rates. No money would be expended in this area and we would not receive any rate
forms. Option #3 is to not perform a review at this time, but to issue rate orders preserving our
rights to review firture forms or to take futrne action if deemed appropriate.
Guzzetta explained that if rates are excessive and orders are issued to roll back the fees and
issue refunds, Comcast can appeal those orders with the FCC. He stated that refunds on
equipment charges are more apt to be supported than refunds on programming fees. After
consulting with staff, he recommends the Commission advise the Council to go with Option
#3.
Motion by Henke, seconded by Peterson to reconunend the Council hold a Public Hearing on
February 14, 2005, artd advise the Council to approve Option #3 to not perform a review at
this time, but to issue rate orders preserving our rights to review future forms or take future
action if deemed appropriate. All ayes. MOTION PASSED.
E. Notice Regarding Charges for Service Calls
Subscribers were notified that effective February 1, 2005, a flat rate will be charged for all
service calls caused by problems not related to Comcast equipment. Customers who subscribe
to Whole House Wire Maintenance Plan ($2.95/mo) will remain exempt from this charge. hr
the past, customers were charged an hourly rate of $27.99 rather than the flat rate.
TELECOMMUNICATION COMMISSION MINUTES
PAGE 3
JANUARY 20, 2005
P. Addition of Asian Channels and The International Chamiel for Tsunami Recovery Information
Beginning January 6, 2005, Comcast will temporarily provide two South Asian television news
and information chamrels for its Twin Cities customers. Zee TV (Channe171) and TV Asia
(Channel 72) provide programming fi•om South Asia and the hrdian Subcontinent. In
addition, the International Channel, which is normally carried in the Digital Line Up, will be
available to its analog customers as well on Chamre173. This service is being provided, at no
additional cost, through Monday, January 31, 2005. It is meant as a goodwill gesture to
provide information to those who are following this disaster.
Henke inquired whether it is possible to determine how many people actually watched these
chamrels. Kathi responded that it isn't possible to gauge the number of viewers.
G. Other New Business
Kathi informed the members that the amoral surveys have gone out and she is getting them
returned so the responses can be included in the annual report.
REPORTS
A. Report of Commissioners
Education-Nothing to report
Library-Nothing to report
Public-Nothing to report
Government-Nothing to report
B. Report of Comcast-
The reports for Oct-Dec. 2004 were reviewed. Also enclosed was the January Edition of
the Monthly News, a written report of newsworthy items including changes in
programming, technology, and other items of interest regarding Comcast's products and
services.
Reuben asked whether the Emergency Broadcast worked on both Analog and Digital
Service. Kathi stated it does work on both and that it is tested at various times throughout
the month by Comcast.
C. Report of the Cable Attorney
Nothing further to report.
D. Report of the Assistant to the City Manager
Nothing further to report.
Motion by Ken Henlce, seconded by Reuben Ruett, to adjout•n the meeting at 7:45 pm. All ayes.
Respectfully submitted,
Shelley Hanson
Secretary
Shelley Hanson - Cable Complaint-- Billing problems _ __ Page 1
From: Jean Kuehn
To: Hanson, Shelley; Magee, Linda
Date: 2/1/2005 2:36:10 PM
Subject: Cable Complaint-- Billing problems
Resolution to Cable Complaint received January 31, 2005
»> "Barsness, Kenneth" <Kenneth_Barsness@cable.comcast.com> 1/31/2005 9:38 PM »>
I spoke to Mr Modzin tonight and we have reviewed his account and applied a
credit to the account and left a small balance on the account that he found
acceptable.
He was satisfied with the resolution of his problem.
Ken Barsness
-----Original Message-----
From: Jean Kuehn (mailto~Jean.Kuehn(a7ci.columbia-heights.mn.usl
Sent: Monday, January 31, 2005 3:36 PM
To: MN-CorporateComplaints
Subject: Billing problems
Complaint *- re Billing
Ryan Modzin and Angela Klesk
1316 43rd Ave N E
Columbia Heights, MN 55421
612-236-5712
Angela phone and stated they received a phone offer to switch to
digital service (Oct-Nov 2004) and they made that change along with
several others, resulting in a monthly bill of $71 plus change.
They have paid every cable bill on time but there were overcharges
which were suppose to have been fixed, the company did not get them done
in a timely manner which resulted in late fees on bills they didn't owe
in the first place. They were told everything was up to date, now they
received a $175 bill and a shut off notice if it is not paid.
Please review account and verify actual charges and changes and
clarify to customer.
Thank you.
Jean Kuehn
Special Projects Coordinator
(763)706-3613
Shelley Hanson -Complaint record and solution Page
From: Jean Kuehn
To: Hanson, Shelley; Magee, Linda
Date: 2/14/2005 9:18:14 AM
Subject: Complaint record and solution
»> "Barsness, Kenneth" <Kenneth_Barsness@cable.comcast.com> 2/11/2005 10:58 PM »>
The cable has been removed it was an aerial drop that had come loose.
Ken Barsness
-----Original Message-----
From: Jean Kuehn fmailto~Jean Kuehnt7a ci.columbia-heights.mn.usl
Sent: Friday, February 11, 2005 3:21 PM
To: MN-CorporateComplaints
Subject: 325 Summit St. NE
325 Summit St. NE
Columbia Heights, MN 55421
Received a complaint from a resident landlord, about a cable on the
ground across a sidewalk.
The tenants had previously had cable and discontinued service.
Cable runs from pale on Lookout Place to the house, but it is now on
the ground.
Please repair or remove cable ASAP.
Thank you
Jean Kuehn
Special Projects Coordinator
(763) 706-3613
Shelley Hanson -cable complaint & resolution Page 1
From: Jean Kuehn
To: Hanson, Shelley
Date: 4/12/2005 2:36:50 PM
Subject: cable complaint & resolution
RE: April 6, 2005 Richard Lipa1220 Lincoln TerraceColumbia Height s, MN 55421763-574-9342 Mr. Lipa
»> "Barsness, Kenneth" <Kenneth_Barsness@cable.comcast.com> 4/12/2005 1:57 PM »>
We contacted the customer and discussed the issues with the digital box and the field technicians
repaired the video service by replacing a bad splitter under his deck.
Ken
-----Original Message-----
From: Jean Kuehn [mailto:Jean.Kuehn@ci.columbia-heights.mn.us]
Sent: Wednesday, April 06, 2005 3:24 PM
To: MN-CorporateComplaints
Subject: April 6, 2005 Richard Lipa1220 Lincoln TerraceColumbia Heights, MN 55421763-574-9342 Mr.
Lipa is ve
April 6, 2005 Richard Lipa1220 Lincoln TerraceColumbia Heights, MN 55421763-574-9342 Mr. Lipa is
very annoyed that HBO, Showtime and Pay-per-view are ONLY available to those customers who have
digital service. Dces not want to pay for "all that crap" ,just wants to have movies available on cable. Also
he is dissatisfied with his reception on Channels 4 and 5. Channel 5 is "unwatchable". Also express
displeasure that airwaves are used from the all commercial channel 96; Home shopping network. thanks
for your help, -----------------------------
Jean Kuehn
Recycling/Cable/W ebm aster
(763) 706-3613
UNIVERSAL SERVICE INSTALLATION PROBLEM.
-----Original Message-----
From: Jean Kuehn < Jean KuehnCa~ci columbia-heiohts mn.us>
To: MN CorporateComplaints(olcablecomcast com <
MN CorporateComplaintsCa~cable comcast com>
Sent: Tue Mar 29 15:16:29 2005
Subject: Universal Service
Columbia Heights Council member Tami Ericson had previously requested Universal Service and through a series of miscommunications, was never
connected.
She has now moved and we would like to have her connected. Her new address is
5125 St. Moritz,
Columbia Heights, MN 55421
763-574-2122
Please contact her and connect to Universal Service. Thank you
Jean Kuehn
Recycling/Cable/ W ebmaster
(763)706-3613
-----Original Message-----
From: Jean Kuehn <Jean KuehnC~ci columbia-heiahts.mn.us>
To: MN-CorporateComplaints <MN CornorateComolaints@cable.comcast.com>
CC: Donnelly-Cohen, Kathi <Kathi Donnelly-CohenCalcable.comcast.com>
Sent: Mon Apr 04 07:37:02 2005
Subject: Universal Service
On Tuesday March 29 I requested that one of our council members be connected to Universal Service. While the effort was made, the knowledge of
the installer was lacking and our council member still is not connected. Here is a shortened version of the scenario as related by the
cou ncilmember/resident.
From Councilmember Ericson:
Unfortunately, my experience with Comcast has not improved. On Friday 4-1-05, a Comcast representative arrived to install my universal cable service.
He was here for about 20 minutes and then left, telling me that I was ready to go.
When we tried to tune into the local cable stations, we were puzzled to see that they were not there. I called and asked him if he would come back and
show is how to access the channels and I was told that universal service did not include any channels-it was simply a cable hook up with filters so that
the actual cable channels would not come through.
I explained that universal service should include the city government channels. The Comcast representative (who, as a side note, was very nice and
polite - my complaints are not directed at him ), returned to my home and made a couple of phone calls. He worked for an additional hour or so, trying
to hook up the service. By 8:30 PM, I suggested that he leave and come back another time ...the installation was scheduled to be completed no later
than 7PM and we had guests over. He agreed that this would be a good idea and told me that either he, or another representative, would be back the
next day.
As promised, he returned the next day and tried to find a solution. He eventually determined that the cable behind my TV was connected to an antenna
in my attic. The solution, he told me, was to run new cable line from the outside to the family room and connect it to my TV. I was surprised, because I
had always heard about needing a "box" with universal service and having to switch an A/B switch. I asked him how I would switch between the cable
channels and the regular network channels and he told me that the network channels would no longer be available because he would have to
disconnect my antenna. This, of course, is ridiculous.
While local cable is exciting, I would not be interested in having local cable at the exclusion of the network channels. I inquired about the box and was
told that while this may be an option, he didn't have one in his truck. I suggested that he come back once he had one. He agreed, but suggested that
he do the wiring now, and return with the box later. I told him this was f ne. He asked If he could show me where he would be running the cable and
we went outside to look at the options.
The house already has cable running to a box on the back of the house where it is split and enters the house in two or three locations. Instead of being
able to use any of these, however, he said that we needed to run new cable along the garage and up the side of the house (to compliment the cable TV
lines running all along the back side of the house?) and through the garage into the family room. Because the line would have to go above the rafters in
the garage (because it is a low ceiling and I didn't want the cable hanging on my car), I was told that this would require an installation fee -either $25
or $50, I do not remember. At this point, I was so frustrated, I told him he could leave without doing anything.
This experience raises many questions for me. What real "service" is universal service to our residents, if it is so diffcult to actually get it installed?
Clearly, It is not free as each of the three times I have tried to have it installed, they eventually tell me that I have to pay a fee. If this is their policy,
fine, but don't sell it to the City as a great free service to our residents. I cannot help but wonder if this is how they cover their costs. In addition, the
representative who came to my house really did not even know what universal service was. While he was very nice and tried to be helpful, he was not
prepared for this installation or even understand the service he was supposed to install. I fail to see how this is a service to our residents at all.
Tami
From: "Donnelly-Cohen, Kathi <Kathi_Donnelly-Cohen@cable.comcast.com
To: `Jean Kuehn" <jean.kuehn@ci.columbia-heights.mn.us
Sent: Monday, April 4, 2005 8:47 Am
Subject: Universal Service
While I will forward to escalated complaints in my absence, it appears to be more of a misunderstanding. In order for them to get the local channels
that where never part of universal, we need to connect to both our cable line and their antenna. The a(b switch allows them to go between the cable
feed for access channels and the antenna line for local broadcast. Depends on how the antenna line was run originally and how it may have intersected
with the original cable install in the house. The installation is for a standard Install. If the requires a wall Flsh then its not standard and would require
additional cost. I will not know individual problem until I speak wit install management when I am back on Wednesday
Sent from my BlackBerry Wireless Handheld
From: "Chase, Mary <Mary_Chase@cable.comcast.com
Sent: Tuesday, April 5, 2005 8:32 Am
To: 'Jean Kuehn" <jean.kuehn@ci.columbia-heights.mn.us
"Donnelly-Cohen, Kathi <Kathi_Donnelly-Cohen@cable.comcast.com
"Coleman, Emmett" <Emmett_Coleman@cable.comcast.com
CC: "Catlin, Susanne" <Susanne_Catlin@cable.comcast.com
Subject: Universal Service
The installation was finished yesterday. Universal service was installed and functioning correctly.
Thanks
Mary
COI'Y1CgSt®
Kalhi Donnelly-Cohen
Dircetor-Government Relations
(651)493-5281
(651)493-5288 FAX
Janua>y 28, 2005
Ms. Linda Magee
City of Columbia Heights
590 40`I' Avenue NE
Columbia Heights, MN 55421
Dear Linda:
Comcast Cable Communications, Inc.
10 River Park Plaza
St Paul, MN 55107-1219
Enclosed is a check for the City of Columbia Heights - 4tl' Quarter Franchise Fees
$34,618.10. The associated worksheet is also enclosed.
If you have any questions, please do not hesitate to contact me.
Sincerely,
~`~~ ~~ ~ ~ G~i'u~.
ICathi Donnelly-Cohen
Comcast
10 River Park Plaza
St. Paul, MN. 5 51 0 7-1 21 9
651-493-5823
FAX 651-493-5572
January 18, 2005
City of Columbia Heights
Linda Magee, Asst to the City Manager
590 40th Ave NE
Columbia Heights, MN 55421
Enclosed is the quarterly Franchise Fee payment for the period of October 2004 to December 2004,
Per the agreement, it is calculated based on 5% Gross Revenue.
GROSS REVENUE SOURCE AMOUNT
BASIC 116,105.49
EXPBAS I C 306,138.68
DIGITAL 56,319.10
PREMIUM 42,723.53
PPV 18,9172.21
AUDIO 1,929.70
ALA CARTE 79.86
INSTALLATION 14,177.91
EQUIPMENT RENTAL 17,890.66
SHOPPING COMMISSIONS 2,296.15
AD SALES 63,165.05
GUIDE REVENUE 1,158.27
FRANCHISE FEES 36,140.20
PEG FEES 25,166.00
FCC FEES -
LATE FEES 6,345.00
OTHER REVENUE (24.00)
REVENUE ADJUSTMENTS 160.96
REVENUE DISCOUNTS -
BAD DEBT (16,382.74)
TOTAL GROSS REVENUE 692,362.03
Fran Fee Rate 0.0500
Franchise Fee Due 34,618.10
~~. /C w(.~iC.. ~//.Y/ai
Approved by Tr Date
TRADE SECRET INFORMATION -NOT FOR PUBLIC DISCLOSURE
COMCAST FINANCIAL REMITTANCE ADVICE
~~~~~~. AGENCY CORPORATION
A Comcast Cable Communications Group Company
Midwest Division Office
29777 Telegraph Rd. Ste. 440013 NO, 229432554
Southfield, MI 48034
Date : 27-JAN-05 Vendor Name :COLUMBIA HEIGHTS CIT Vendor No.: 154604
INVOICE NO. INVOICE DATE DESCRIPTION DISCOUNT AMOUNT NET AMOUNT
4THQTR2004 18-JAN-05 2-SM/ST PAUL INV# 608-802 0.00 34,618.10
TOTAL o.o0 34,618.10
irv:~a~rvl'~i3{. ~~
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-To -COLUMBIA HEIGHTS CITY OF MN- ~ ~ - - :--~.
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order COLUMBIA HEIGHTS, MN 55421-3878
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Signature.
Authorized
11'22943255411' 1:044ii5443~: 64435933311°
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INVOICE #: 608-802
PAYEE NAME: City of Columbia Heights DATE: 1/18/05
ADDRESS: 590 40th Ave NE P.O. #:
Columbia Heights, MN 55421
ZIP CODE: 55421
REASON: 40 2004 Franchise
AMOUNT: $ 34,618.10 DISTRIBUTION: 000608/22030/000/000
(ENTITY / ACCOUNT ri /DEPT)
PREPARED BY: Stephanie Ryan RETURN CHECK TO THE SYSTEM
Kathi Donnelly-Cohen
10 River Park Plaza
_ „ St. Paul, MN. 551 07-1 21 9
APPROVED BY:
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SPECIAL MAILING.INSTRUCTIONS:
FedEx
Monthly Service Level ~ Core Hou r Period
~ome
st
Period: 1/1/2005 To 1/31/2005 a
a
.....,. ,_
Minnesota . ,.. ~
video ... t .... ..
Month NCO NCH HWSL TSL ASA %ATB
2005 - I 178,634_ .175,424 152,551 87.0% 17 0.061%
Q1 -2005 178,634 175,424 152,551 87.0% 17 0.061%
Video 178,634 175,424 152,551 87.0% 17 0.061
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Wednesday, Febraary 02, 2005 Page 7 of ]
Monthly Service Level ~ 24 by 7 Period CO
Y1
t
Periort:
1/1/2005 To
1/31/2005 I CQS
~
Minnesota
Video ..,.__ _W._..Yw~,
Month NCO NCH HWSL TSL ASA %ATB
2005 - 1 208,636,,._ , 204,082 175,847 86.2% 20 0.060%
Q1 -2005 208,636 204,082 175,847 86.2% 20 0.060%
Video 208,636 204,082 175,847 86.2% 20 0.060%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard.
It gauges the percent of calls that were answered in 30 seconds or Tess.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Wednesday, Febrnnry OZ, 2005 Page ! of 1
COLUMBIA HEIGHTS Jan-05
DETAILED OUTAGE REPORT
Average
Time # Subs
Date City Cause Minutes Amps Affected
10-Jan Columbia Heights System Maintenance 12 1 12
13-Jan Columbia Heights Cut Cable 59 2 24
13-Jan Columbia Heights Connector 80 1 10
14-Jan Columbia Heights Connector 312 1 10
14-Jan Columbia Heights Connector 282 1 13
14-Jan Columbia Heights Connector 217 1 13
14-Jan Columbia Heights Connector 222 1 10
14-Jan Columbia Heights Connector 307 2 18
18-Jan Columbia Heights Blown Fuse 19 34 337
Comcast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
JANUARY 2005
PROGRAMS
• Heights Calendar - 0:50:00
• Police Department Update - 0:36:36
• Commmtity Development Update - 0:08:20
• Mayor's Report (1/11) - 0:32:12
• Mayor's Report (1/25) - 0:33:40
• Viewpoint: Methamphetamine in Anoka County - 0:29:18
• Got Stories? - 0:28:30
• Rice Creek Watershed District Meeting - 2:20:00
• Rice Creek Watershed District Meeting - 1:56:30
• KPPL Radio Vol. 1 - 0:57:06
What Is Archaeology (4 shows) @ 0:30:00
• Capra's Outdoor Frontier (4 shows) @ 0:30:00
• Scotty J's Trailer Trash (4 shows) 1:00:00
• Environmental Journal (4 shows) @ 0:30:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Cluistianity (4 shows) @ 0:30:00
• Music da camera (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ 1:00:00
• Light On The Gospel - 1:00:00
• The LaRouche Connection (4 shows) @ 0:58:30
• Army Newswatch (2 shows) @ 0:28:30
• The Prophetic Word (4 shows) @ 0:28:30
• That Which Is (4 shows) @ 0:59:00
• On Maiu Street (4 shows) @ 0:28:15
• Cluistopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 5
Programs Produced (external) 66
CHANNEL PROGRAMMING
• Cablecast Programs 95
• Cablecast Hours 111
FACILITY USE
• Studio Hours 36
• Editing Hours 78
• Mac G - 4 Usage Hours 42
• Portable Equipment Checkouts 3
COMMENTS
• Lower than normal playback numbers reflect the loss of one of our decks. It was not
functioning properly and was replaced at the end of the month.
• "Police Department Update" is a "state of the city" statistics -heavy program
featuring the Chief of Police. It was produced and hosted by Officer Terry
Nightingale. Terry also shot the program's roll-in footage of various schools, the
Minneapolis Water Works, new police department equipment and a meeting of the
Hell's Angels.
i .:m. _ rs 3 a.,. -a. _ ... . ~~, .......,. s: ..... _z. ~.._„a ., ..,.. a ...:L: a,. n _., x.... ,.
......., ~ ,,, s .. s ............... _,. _~uusa.an
Monthly Service Level ~ Core Hour Period
Period: 1/1/2005 To 2/28/2005 Comeast.
Minnesota Video
Montd NCO NCH HWSL TSL ASA %ATB
2005 - 1 178,634 ~ ,175,424 152,551 87.0% 17 0.023%
2005-2 145,827 143,569 127,616 88.9% 14 0.111%
Ql - 2005 324,461 318,993 280,167 87.8% 16 0.062%
Video 324,461 318,993 280,167 87.8% 16 0.062%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Tuesday, Marcli 08,1005 Page I of t
.., :::'C~. .. I......~~~ 3 .. vv..-x vii ..4aV .....r ...L av '.... ;fie ~.. YeAVewuv...Mt.«aLVaaav`. LM:. t: LS.'a...~v..~.~... %. -S~':. 90
Monthly Service Level ~ 24 by 7 Period
Period: 1/1/2005 To 2/28/2005 ~omeast.
Minnesota v;deo N _ ~~~~~
Month NCO NCH HWSL TSL ASA %ATB
2005 - 1
2005 - 2 208,636 _
170,732 .204,082
167,535 175,847
147,581 86.2%
88.1 % 20
17 0.023%
0.123%
Q1 -2005 379,368 371,617 323,428 87.0% 19 0.067%
Video 379,368 371,617 323,428 87.0% 19 0.067%
Note: Telephone Service Levelmis an internal benchmark rather then an FCC service standard. ~~
It gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Taesday, March 08, 2005 Page t of I
COLUMBIA HEIGHTS Feb-OS
DETAILED OUTAGE REPORT
Average
Time # Subs
Date Citv Cause Minutes Amps Affected
omcast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
FEBRUARY 2005
PROGRAMS
• Heights Calendar - 0:50:00
• Witamy Heights - 0:59:56
• Mayor's Report (2/15) - 0:29:42
• Mayor's Report (2/28) - 0:26:00
• Immaculate Conception collies - 2:11:45
• Boys' Basketball St. Anthony vs. Cohunbia Heights -1:20:20
• Legislative Update - 0:15:00
• Public Education Forum - 1:28:20
• Anoka County Board Meeting (2/22/05) - 0:59:48
• Boys' Hockey Quarter Finals SLP vs. To tino Grace 1:34:15
• North Suburban Danceline Competition - 1:51:36
• Hotfoot Stompers I - 0:58:15'
• Hotfoot Stompers II - 0:55:40
• Rice Creek Watershed Dish•ict Meeting - 2:30:05
• Rice Creek Watershed District Meeting - 1:39:20
• KPPL Radio Vol. 2 - 0:58:00
• What Is ?.rchaeology (4 shows) @ 0:30:00
• Scotty J's Trailer Trash (4 shows) 1:00:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Christianity (4 shows) @ 0:30:00
• Music da camera (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ 1:00:00
• Liglrt On The Gospel - 1:00:00
• The LaRouche Connection (4 shows) @ 0:58:30
• Army Newswatch (2 shows) @ 0:28:30
• The Prophetic Word (4 shows) @ 0:28:30
• That Which Is (4 slrows) @ 0:59:00
• On Main Street (4 shows) @ 028:15
• Christopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 7
Programs Produced (external) 63
CHANNEL PROGRAMMING
Cablecast Programs 113
Cablecast Hours 168
FACILITY USE
• Studio Hours 4A
• Editing Hours 82
• Mac G - 4 Usage Hours 36
• Portable Equipment Checkouts 4
COLUMBIA HEIGHTS
DETAILED OUTAGE REPORT
Date City
Cause
Mar-05
Average
Time # Subs
Minutes Amps Affected
17-Mar Columbia Heights Amplifier 102 4 40
23-Mar Columbia Hei hts Amplifier 58 2 24
Core Hour Period Monthly Service Level ~ Audited COfT1CCtSt.
Period: 1/1/2005 To 3/31/2005
,...~,,. ,a,.._, .,..,v..... _~, . ~ .._W~., .. _ ..~ _ . ..~,,... .~~x, e.v e~._ ~__»._ e~
Minnesota video
Month NCO HWSL NCH TSL ASA %ATB
1 172,004 151,498 169,515 89.4% 14 0.000%
2 145,230 128,450 143,090 89.8% 14 0.119%
3 175,479 159,266 172,787 92.2% 13 0.387%
Q1 492,713 439,214 485,392 90.5% 13 0.168%
Video 492,713 439,214 485,392 90.5% 13 U.1ti8%
Minnesota 492,713 439,214 485,392 90.5% 13 0.168%
Note: Telephone Service~Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the CaII Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Tuesday, April O5, 2005 Page 1 oI1
24 by 7 Hour Period Monthly Service Level ~ Audited ~Omea$t.
Period. 1/1/2005 To 3/31/2005
.,.~.._~, v . ~ ._,
Minnesota . _ ..~.._...., . _
video ....... ... ., _. ,, .._ ,..... .. , ......, ..__.t ., __....-~~. _.. ~-.....~ ry
Month NCO HWSL NCH TSL ASA %ATB
1 194,094 168,117 190,434 88.3% 17 0.000%
2 163,984 142,996 160,997 88.8% 16 0.121%
3 198,490 177,435 194,743 91.1% 15 0.398%
Q1 556,568 488,548 546,174 89.4% 16 0.172%
Video 556,568 488,548 546,174 89.4% 16 0.172%
Minnesota 556,568 488,548 546,174 89.4% 16 0.172%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
ATB: Percent of time all trunks were busy
Tuesday, Apri[ O5, 2005 Page ~ °.1~~
~ameast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
MARCH 2005
PROGRAMS
• Heights Calendar -1:07:00
• Mayor's Report (3/15) - 0:28:59
• Mayor's Report (3/28) - 0:29:48
• 2005 Dance Toun~ament High Kick/Precision - 1:33:10
• 2005 Dance Tournainent Jazz/Funk - 1:29:56
• Big Z Sign Language Game - 0:34:45
• Anoka County Board Meeting - 1:25:10
• Anoka County Board Meeting 1:43:00
• Rice Creek Watershed District Meeting - 0:57:50
• Rice Creek Watershed District Meeting- 1:21:16
• KPPL Radio Vol. 3 1:00:00
• Euro Max - 0:27:33
• Wauncipi: We Are Dancing 0:15:03
• WinterCount: Stories of the Mdewakaton Dakota - 0:48:00
• Scotty J's Trailer Trash (4 shows) 1:00:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Christianity (4 shows) @ 0:30:00
• Music da camera (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ 1:00:00
• Light On The Gospel - 1:00:00
• The LaRouche Connection (4 shows) @ 0:58:30
• Army Newswatch (2 shows) @ 0:2830
• The Prophetic Word (4 shows) @ 0:28:30
• That Which Is (4 shows) @ 0:59:00
• On Main Street (4 shows) @ 0:28:15
• Christopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 3
Programs Produced (external) 60
CHANNEL PROGRAMMING
• Cablecast Programs 117
• Cablecast Hours 173
FACILITY USE
• Studio Hours 4g
• Editing Hours 80
• Mac G - 4 Usage Hours 32
• Portable Equipment Checkouts 5