HomeMy WebLinkAboutJanuary 18, 2007MEETING OF
THE TELECOMMUNICATIONS COMMISSION
7:00 PM, THURSDAY, JANUARY 18, 2007
CITY HALL CONFERENCE ROOM
Please contact Shelley at 706-3678 if you are unable to attend.
AG1/NDA•
1. Call to Order
2. Roll Call
3. Approval of the Minutes of the Meeting of November 16, 2006
4. Old Business
a. Channel Check
b. Correspondence Log and Company Follow Up on Contplaints-
c. Status of Franchise Renewal
d. Other Old Business
5. New Business
a. Announcement of Programming Enhancements
b. Notice of 2007 Rate Adjustments
c. Notice of Public Hearing to be held iu February re: Cables Rates
d. Review of Resolution (Rate Order for Basic Programming Rates and Equipment & Installation Rates).
e. Report of IS Dept. re: Streaming Video
f. Possible Suspension of Carriage of WUCW-HD
g. Other New Business
6. Reports
a. Report of Commissioners Assigned to Access Channels:
Educational Access-Dan Swee; Library Access-Bob Buboltz; Government Access--Ken I-lenke; Public Access--
Reuben Ruen
b. Report of Comcast-
October, November, December 2006 Reports
--Call Center Statistics
--Outage Report
--Programs Produced
e. Other Reports
7. Adjournment
Attachments
The City of Colombia Heights does not discriminate on the basis of disability in fhc admission or access to, or h•cafinenf or employment in, its
services, programs, or activities. Upon regnest, xCfmm~l0d Aflnn \vill bC pl'OVlded to fl11nN IndlVldnA15 VVlth (IISAblhfles f0 pAYflelpflfC III All Clty Of
Colombia Heights' SCIYICCS, programs, And activities, Auxiliary aids for hm{dicflppcd persons are available upon request when the regnest is made
xt Icflsf 96 boors in advance. Please call the Deputy City Clerk at 706-3611, fo make arrangements. (TDD 7063692 for deaf m• hearing impnired
only)
THE MINUTES OP TI-IE
TELECOMMUNICATIONS COMMISSION
FROM
THURSDAY, NOVEMBER 16, 2006
The meeting was called to order at 7:00 p.m. by Demris Stroik, Chairperson.
ROLL CALL: Members Present:
Council Representative:
City Representative:
Comcast Representative
Legal Counsel:
APPROVAL OF MINUTES
Dennis Shoik, Brad Peterson, Rueben Ruen, Ken I-Ierice, $ob
Buboltz, and Dan Swee
Bruce Nawrocki
Shelley Hanson
Kathi Donnelly Cohen
Steve Guzzetta
Motion by Ken Henke, second by Brad Peterson, to approve the minutes from the meeting of July 20, 2006. All
ayes.
OLll BUSINESS
A. Chamiel Check
Everything checked out fine. It was noted that the Wild Game on FSN channe127 was blacked out.
Kathi stated this is done occasionally as per the agreement with the Wild.
B. Correspondence Log and Follow Up on Complaints
Dan Swee had video interference on Chamlel 38. He thought it might be due to the sweep generator
that has caused problems in the past. However, when Kathi checked into tlris, she confirmed the
generator had been turned off for months. She reconnnended setting up a service call. Dan reported that
soon after she responded to his e-mail, the reception cleared up and there haven't been any problems
since.
C. Status of Fruichise Renewal
Katlri Domrelly Cohen stated she had given a draft franchise agreement to Linda in October. Linda is
reviewing it and will be meeting with Steve Guzzetta after Tharicsgivhrg, prior to meeting with her.
She explained that the current franchise expired November 9, 2006, but flings will continue `as is' since
informal discussions to renew the franchise are taking place. Katli reminded members that our renewal
process isn't as complicated as other systems since our system was upgraded prior to the renewal, and
other systems had to negotiate the upgrades as part of the renewal process.
Nawrocki voiced his concern that no one has seen a copy of the draft besides staff at this point. He felt
the commission should have some input regarding the content of the franchise before an agreement is
reached.
Guzzetta stated that once the details are worked out it would be brought before the Conunission so they
can make a recormnendation to the City Council.
"TELECOMMUNICATION COMMISSION MINUTES
NOVEMBER 16, 2006
PAGE 2
D. Other Old Business
Peterson suggested that Comcast provide cable service at the Library or Murzyn Hall where people could
test view different cable services and use it as a sales center. Kathi responded that due to regulations, if
cable is shown in public places, conunercial rates must be charged. Nawrocki asked how much the
service is at City Hall. She informed him that Comcast has an obligation to provide an histitutional
hookup for City Hall, but because this isn't open for public viewing, the rate requirements are not
applicable.
NEW BUSINESS
A. Franchise Fee for 2nd & 3`~ Quarter 2006
We received the 2nd & 3`~ Quarter franchise fee payments and copies were enclosed in the agenda
packets.
B. Notice of Programruing Changes
Notice was received of changes in programming. MHD will replace INHD2 on chamre1209;
VeneMovies will replace Casa Club on chamlel 609, and THE TUBE was added on chaime1254.
Also added in November were Reelz on chamie1260 in Digital Plus, Fox Reality on channel 108 in
Digital Classic, and WFTC HD on chaime1236 in Basic HDTV.
Katlri said notices will be sent shortly that a few more channels, including the Teimis Chamrel, are
being added by January. Nawrocki stated he would like some of the empty channels not being used
in the basic tier to have prograrnrning.
C. Resignation of Dave Mahoney
Dave Mahoney submitted his resignation on August 8, 2006, due to work schedule conflicts. The
members hoped this vacancy would be filled soon.
D. Other New Business
Rcuben reported he had recently watched the St. Louis Park Council meeting online, and that it had a
replay feature also. There was a discussion about the various other cities that have this available via
their websites and he feels Columbia Heights should pursue this also. Some of them offer the ability
to select any meeting, then select a certain agenda item, and to just view the portion of the meeting
you're interested in. He asked that this item be passed on to the IS Dept. for them to research and
report back to the conunission.
Ken Henke brought up the possibility of providing WiFi access in Colmnbia Heights. He noted
several other cities are now providing this service. Reuben stated he thinks the City should wait to
consider this issue. He said new technology is being developed called WiMax that will have more
capabilities and more frequencies that will enhance services for portable, wireless users. He said it is
still in the testing phase, but would be a technological improvement over WiFi.
TELECOMMUNICATIONS COMMISSION MEETING
NOVEMBER 16, 2006
PAGE3
REPORTS
A. Report of Conunissioners
Education-The access eharmel was off line for about a week. Brian IIemrikins from the School
District called the regular customer service mmiber to request a service call from Comcast. It
took a week to get someone out to fix the problem. Kathi Domielly Cohen stated there is a
special phone number for hrstitutions such as the Library or Schools to contact for service. Kathi
will get the number to call to Linda so she can make sure the Library and School District have the
correct number to call for future problems.
Library-The access chamiel had terrible reception for several weeks. It was found that water
had gotten into the box and caused the problem. Once Dem~is e-mailed Linda and she contacted
Kathi, tecln~icians were sent out immediately to correct the problem. Again, by calling the special
number, service would have been provided much sooner.
Public-Nothing to report
Government-Nothing to report
B. Report of Comcast-
Kathi reviewed the monthly reports that were enclosed in the agenda packets.
There was a discussion regarding the outage reports. Dennis stated he has been having
intermittent outages several times dm~ing the last couple months that last a day or so. Kathi said
she would get him a special number to call when it happens next, so that a tech can be dispatched
right away to try and determine what the problem is.
C. Report of Cable Attorney
Steve stated that with the recent election results changing the makeup of the Federal House and
Senate, he doesn't expect any major reform will take place during the lame duck session.
I-Ie said parts of the bills that were drafted may be taken further, but no major changes
are expected. He felt the bigger risk is at the State level. Qwest has been successful in
making changes in several states, and they will continue to pursue in other states now that
it will be more difficult to do so at the Federal level.
The argument they seem to be using is that it is too difficult, time consuming and expensive to
obtain a franchise and to get use of the Right of Ways. They want to sriearnline the
process and not have to abide by the current requirements of proving they have the legal,
technical, and financial means to provide the service. They argue that these requirements
are excessive and are meant to deliberately keep them out as a potential provider. He said
that cities may want to try and elinvnate steps, but at the same time, cities must protect
their interest for future requests.
Guzzetta explained that the proposed federal legislation required only a form to be f led with the
PCC to obtain a fiancluse. The companies would no longer go to the Cities for approval
and would not have to prove they are capable of turning a system.
I-Ienlce asked if the process should be streamlined now for lire franchise renewal process.
Guzzetta said it wouldn't affect the renewal with Comcast. It would only be an issue with
new companies.
TELECOMMUNICATIONS COMMISSION MINUTES
MEETING OF NOVEMBER 16, 2006
PAGE4
Swee asked what rights Cities have if a company came in and only wanted to provide service to a
portion of the city. Guzzetta said it puts cities in a difficult situation and that it creates a
gray area regarding level playing fields and the requirement of providing identical service.
However, there is nothing stopping a company from providing service to the city in
phases. But negotiating the details and timelines for the implementation tlu•oughout the
city would have to be worked out and agreed to by both parties.
** Guzzetta reported that the FCC has issued au order regarding the High Speed over Power-line
issue. They have determined because it is an information service, it is not subject to
certain obligations that had been argued. Although they are still working through some of
the issues, the FCC didn't preempt city's rights.
Motion by Ken Ilenlce, seconded by Bob Buboltz, to adjou~~n the meeting at 8: 08 pna. All ayes.
Respectfully submitted,
Shelley Hanson
Secretary
Comcast
Kalhi Donnelly-Cohen
Director of Government Affairs -'1\vin Cities 12egion
(952)607-4204
(952) 607-4358 - SAX
December 6, 2006
Ms. Linda Magee
Columbia Heights Cable Commission
590 40th Avenue NC
Columbia Heights, MN 55421
Dear Ms. Magee,
Comcast is please to announce a number of channel and programming enhancements. The tier formerly
known as the Digital Sports Tier, will be called the Sports Entertainment Package with the addition of
Bloomberg, the Fox Movie Channel and Speed. Customers who currently subscribe to the lligital Extra
Tier will enjoy the addition of Fox College Sports Atlantic, Fox Sports College Central, Fox Spm•ts
Pacific and the NFL Nehvork. This tier will be known as Spm•ts Entertainment Package. In January, the
Tennis Channel will be added as well. "There is no change in prices for these tiers until February. The price
for the Sports Entertainment Package will be $5.99 which is an increase for those who subscribe to the
Digital Sports Tier and a reduction for those who currently subscribe to the Digital Extra Pier. No matter
which tier a customer currently subscribes to, the number of channels in that package will increase. There
are a few customers who subscriber to both Digital >ixtra and Digital Sports. Those customers wilt be
contacted by telephone.
The NBA Pass Preview Channel, which advertises the NBA League Pass package, will change format and
will begin to show additional games in the NBA Package. A couple of channels are moving channel
locations - Sundance is moving to Channel 165, FEARuet is moving to Channel 166; Eucm•e is moving
from the Digital Plus to the Digital Classic package and finally ESPN Classic is moving from Basic 2 to
Digital Classic.
Notices of these changes are being run in the St Paul Pioneer Press and Minneapolis Star Tribune. In late
December, customers will also get letters with new channel line-up cards and annual pricing information as
well. Complete information on these will be sent to you as well in the next two weeks.
Should you have any questions, please do not hesitate to contact me. Please note my office location has
changed. I have enc9sed a copy of my new business card for your files.
COCY1CgSt®
December 20, 2006
Assistant to the City Manager Linda Magee
590 40th Avenue NE
Columbia Heights, MN 55421 ~ ~ ,
Dear Assistant to the Cit
Comas[ Cahle
0705 Nata Park
Minnetonka, MN 553A3
"J r~
ppo ,~~ C~ ~`-~ ~j_~ ~ ~~~ x,,
t-~lu CJEG' 2 fa ?0(jC - r
As you know, CorrxEast is committed to offering the best value in home entertainment in a
competitive marketplace, providing a wide variety of programming and an array of packages to
accommodate customers' preferences.
Comcast offers customers unprecedented choice with bundled video, voice and high-speed
Internet services that offer cost-savings and the convenience of one provider We have more
than doubled the amount of viewing choices for customers who now have the most FIDTV and
VOD viewing options. Our customers can enjoy 100 hours of FID ON DEMAND and more than
8500 video on demand titles each month, the vast majority of which are available for no additional
charge to Digital Cable customers. We've also launched aloes-cost, feature-rich phone service
and boosted Internet speeds four times over the last three years at no additional cost to
customers.
We're also working every day to improve the customer experience. To meet increased demand
for our products, we have combined the Comcast and former Tirne Warner Cable call centers and
field operation facilities in an effort to provide even greater appointment flexibility and better
service. We also continue to aggressively invest in new customer care technologies.
Due to these rnany enhancements, we are adjusting the prices on certain services, installation
and equipment effective with February statements. This price adjustment reflects the increased
value of service, and our multi-million dollar investment to provide advanced products. There are
no increases for our high-speed Internet or Comcast Digital Voice (CDV) services. This is the
fourth consecutive year that we have not increased our high-speed Internet prices, and we have
never increased our CDV pricing. Additionally, current customer promotions will remain in effect
until the respective promotion's scheduled expiration date. A 2007 price sheet is enclosed for
your review.
We would be happy to discuss the changes with you in detail. You can reach me at (952) 607-
4204.
Sincerely,
~~
Kathi Donnelly-Cohe
Director of Government Affairs
Enclosure
2007 Calculated Franchise Fee
This calculation includes the fee-on-fee and the recovery of fees paid to the City
if required by Franchise gross revenues definition for ad sales and home
shopping commissions but not attributable to individual accounts.
CITY 2006 Calculation 2007Calculation
Columbia Heights. __~ 5.92% 6.0%
~ ~
December 26, 2006
Dear Valued Customer,
Comcast is committed to bringing you unprecedented choice and value every day. Our advanced broadband
network offers better quality and greater reliability for all customers, making it possible for you to watch the
programs you want to watch, when and how you want to watch them. There's also the convenience of receiving
all three products -video, high-speed Internet and phone -from one provider and on one monthly bill.
Due to ongoing investments we're making in technology and programming, some of our service, installation
and equipment charges will change effective with your February statement. For a complete listing, please see
the enclosed price and channel lineup card. Please note there is no price change for Comcast High-Speed
Internet or Comcast Digital Voice. If you are currently enjoying a promotion, your price will remain in effect until
your promotion's scheduled expiration date.
Cable television continues to be one of the best values for consumers. For example, we've added a number of
great new channels for you and your family to enjoy, including ReelzChannel, WUCW The Tube, Fox Reality,
MHD: Music High Definition, Golf /Versus HD, WFTC HD, and WUCW HD. In addition, we've nearly
doubled the amount of ON DEMAND programming available in the past lwc years, including more than 8,000
programs a month and 100 hours of high-definition ON DEMAND. Best of all, most ON DEMAND programming
is available to all Comcast Digital Cable customers at no extra charge.
Comcast is also the best way to access cutting-edge technologies. With Comcast DVR, you can record
programming without the need for bulky tapes as well as pause and rewind live programming so you don't miss
a moment. Comcast HDTV technology provides television that is clearer, sharper and more vibrant than ever
before. In addition, Comcast features:
• All-Digital Lineup: Customers with a Comcast digital receiver enjoy the benefit of an all-digital channel
line-up, featuring crystal-clear reception on all channels.
• Comcast High-Speed Internet: We've increased the speed of Comcast High-Speed Internet four times
over the past three years at no additional cost. And with PowerBoost, your Internet experience is even
faster! You'll also enjoy Comcast Video Mail, PhotoShow Deluxe and a complete security solution from
McAfee, along with LIVE streaming NHL hockey, plus much more.
• Comcast Digital Voice: Enjoy the latest in home phone technology with Comcast Digital Voice. Twelve of
your favorite calling features for one low monthly price make Comcast Digital Voice the clear choice. And,
with the Comcast Triple Play, customers save even more with video, Internet and phone bundled together!
• Improved On-Screen Program Guide: Our new Video Rich Navigation program guide makes it easier
than ever to watch your favorite shows.
• Parental Controls: We offer a comprehensive parental control system that helps parents manage the
programming their children watch. For more information, visit www.comcast.com and click on the Parental
Controls link on the homepage.
• Expanded appointment hours: We offer you more choices in appointment scheduling, including early
morning and evening appointments, as well as additional weekend appointment times.
• 24-hour Customer Service: We are available to answer any questions you may have by calling our
Saint Paul Call Center at 651-222-3333 (1-800-255-4640 in Wisconsin), 24 hours a day, 7 days a week.
If you are not already a Digital Cable customer, we hope that you will consider trying one of our new digital
packages. Comcast is the company you look to first for communications and entertainment products that
connect you to what's important in your life. For information about all of our product offerings, please visit
www. comcast. com.
Thank you for choosing Comcast.
Comcast
Columbia Heights
42 Travel Channel 135 Toon Disney
43 Lifotlme 140 MN2
2 TPT-2 -PBS (KTCA) 44 Food Network 143 VH1 Classic
3 KPXM - I 45 HGN 144 VH7 Soul
4 WCCO-CBS 46 USA 148 CMT
5 KSTP-ABC 47 TNT 150 Encore
6 Metro 6 flogional Access 48 FX 162 G4
7 N Guide 49 Sci-Fi 164 IFC
8 WUCW - CW 50 Comedy Central 170 Flix
9 KMSP -FOX 51 EI 173 N One
10 WFTC - MNT 52 N Lantl 179 GSN
11 KABE -NBC 53 Disney Channel 7g1 AZN N
12 KSTC-IND 54 Nickelodeon 265 ESPN Classic
13 Local ProAramminA 55 Cartoon NetWOrk 280 ShopNBC
15 Public Access 56 Animal Planet 282 Jewelry N
16 Government Access 57 ABC Family 290 TBN
17 TPT-17 -PBS (KTCI) 58 TBS 293 Black Family Channel
18 Educational ACCESS 59 Bravo 294 Tho Wortl
19 Library Access 60 Court TV
21 PSPAN 62 Spike N I
22 C-SPAN2 83 GAC 104 FIT N
23 WGN
96 Home Shopping Network 64 VH1
85 MN 111 Dlscovery Times Channel
8B EWFN
66 BET 112 Military Channel
99 WUMN-Uni
ision
67 Hallmark Channel 113 Discovery Hame Channel
v
241 TPT-Create (KTCI)
68 Versus 115 Biography Channel
242 TPT-Kitls^ (KTCI) 70 MSNBC 118 Nistory International
243 TPT-Minnesota^ (KTCI) 119 Lifetime Movie Nehverk
247 KSTP-News~ABCn r ~ 121 DIY
249 KAHE 11 Weather Plus^ 1 ON DEMAND Menu 122 Flne Living
254 WUCW-Tho Tube^ 149 movieplez 132 Nick Too
401-447 Music Choice 134 WAMI
139 MN Hits
24 OVC r ' ~ 141 MN EspaBol
25 ESPN 101 Weatherscan Local 142 MN Jams
26 ESPN2 102 ESPNews 152 Encore Action
27 FSN Norlh 103 Dlscovery Health 154 Encore Mystery
28 The Galf Channel 707 Current TV 156 Encore Love
31 CNN 108 Fox fleality Channel 158 Encore Drama
32 Headline News 109 National Geographic Channel 160 Encore Westerns
33 CNBC 110 The Science Channel 163 Logo
34 Fox News Channel 114 BBC America 165 Suntlance
35 Tha Weather Channel 117 WE 167 intlieplez
36 A8E 118 Style 168 retraplex
37 Discovery Channel 128 PBS Kitls Sprout 760 NFL Network
38 The History Channel 129 Nicktoons 185 Ozygen
39 Tha Learning Channel 130 Discovery Kitls 280 fleelzChannel
40 AMC 137 Noggin 270 Outdoor Channel
41 Turner Classic Movies 133 Nick GAS
Price, programming, channel location an d packaging are suhject to change. Co mcast service is sublect to the terms and
conditions of Comcast Cable Policies and Practices. A subscription to Basic Cable Service Is required to receive other services or
levels of service of video programming.
^Available to customers who subscribe to Basic Cable and use a Digital receiver.
24-HOUR CUSTOMER SERVICE
651-222-3333 m^ ~+}
CQmCast^
Columbia Nelghts 2/07
r, ~~ 305 HBO Comedy r
310 HBO Zone
202 ESPN HD 311 HBO Latino 401 Showcase
203 ESPN2 HD 320 Cinemaz 402 Today's Country
204 TNT HD 321 MoreMAX 403 Classic Country
205 Discovery HO Theater 324 ActionMAX 404 Bluegrass
206 INHD/FSN North HO 325 ThrlllerMAX 405 R&B and Hip Hop
207 Versus/Golf Channel HD 335 Showlima Women 406 Classic R&B
209 MHO 338 Shawtime Family 407 Smcath R8B
215/300 HBO HD 337 Showlime NBx1 408 R8B Hits
2191319 Cinemaz ND 340 Showlime 409 flap
2231339 Showlime HD 341 Showtime Too 410 Metal
227/389 Starz HD 342 Showlime Showcase 411 Rock
231 KSTP•ABC HD 397 Showlime Fxtreme 412 Arena Pock
232 KARE-NBC HD 350 The Movie Channel 413 Classic flock
233 WCCO-CBS HD 352 The Maule Channel Xtra 414 Alternative
234 KMSP-FOX HD 370 Starz 415 Retrc-Active
235 WUCW-CW HD 371 Starz Edge 476 Electronics
236 WFTC-MNT HD 372 Starz InBlack 417 Dance
240 TPT-PBS (KTCA) HD 373 Starz Kids & Family 418 Adult Alternative
374 Starz Cinema 419 Soh flock
375 Stag COmetly 420 Hit List
108 Bloomberg Television 543 Playboy 421 Party Favorites
172 Fox Movie Channel 422 '90s
262 Fox College Sports Atlantic r r r r 423 'BOs
263 Foz College Sports Central 166 FEAflnet 424 '70s
264 Fox College Sports Paciilc 540 Adult ON DEMAND 425 Solid Gold Oldies
267 Fox Soccer Channel 886-889 Spotlight ON DEMAND 426 Singars & Standards
271 Speed Channel 427 Big Band & Swing
2731749 NBA TV 428 Easy LlstenlnA
274 College Sports TV 501-507 INDEMAND 429 Smooth Jazz
275 NFL Network 544 Playboy 430 Jazz
277 The Tennis Channel 546 Spice Xcess 431 Blues
548 club)enna 432 flegBae
549 TeN 433 Soundscapes
32 Headline News 434 Classical Masterpieces
35 The Weather Channel r ' ' 435 Opera
44 Foatl Network
450 Latin Contemporary 436 Light Classical
45 HGTV
451 flock en ESpafiol 437 Show Tunes
53 Disney Channel 452 Salsa 438 Contemporary Christian
54 Nickelodeon 453 Te)ano 439 Gospel
440 Radio Disney
109 National Geographic Channel q54 Latin Jazz 441 Sounds of the Seasons
110 The Science Channel 455 flegional Mexican 442 Musica Urbana
121 Dly 456 Musica Americas qq3 Salsa y Merengue
128 PBS Kitls Sprout 457 Fiesta Tropical qqq Rock en Espanol
130 Discovery Kitls 601 Discovery en Espanol qq5 pop Latino
133 Nlck GAS 602 CNN en Espafiol 446 Mexicans
135 Toon Olsney 603 Fax SpoAS en Espagol 447 Americana
290 TBN fi04 Toon Disney en Espanol 937 WRNB
605 MN en Espanol
r 606 History en Espanol
301 HBO 607 Cana152MX 701-706 Sports Pkgs
302 NB02 608 ClneLatlno 749 NBA TV
303 HBO Signature 609 Vene Movies 750-759 NBA Sports Pkgs
304 NBO Family fi10 Cine MBXicano 771-780 MLB/NHL Spars Pkgs
'Some services require a CableCARD or a receiver anU remote at an additional charge.
Family Tier requires subscription to Basic Cable. Family Tler does not Include ON DEMAND (channel 1) or pay-per-view.
"TO receive Channels oNeretl in HD, an HD television (not provitletl) and HDTV equipment are required. Channels 231-240 are
available on Basic Service with HDN equipment. A sWSCdption to HBO, Showtime, Cinemax or Starz Is required to receive H0,
digital and VOD Channels. A subscription to Digital Classic is required to receive ESPN H0, ESPN2 HD, Discovery HD Theater,
iNHD/fSN Norlh HD, MHD, TNT HD and Versus/Golf Channel HD. An HDN equipment charge may apply. HO programming is
limited to the proAramming provitletl to Comcast in HDTV format by the underlying provider.
24-HOUR CUSTOMER SERVICE }
651-222-3333 L'QmCast&
Columhia Heights 2/07
Columbia Heights/Hilltop Services & Prices
The following paces apply to resltlentlal accounts only.
Curront Effective
Price Feb. 2007
88SIC Cahle ........................................ ... ..... .. ... ....... $ 9.10 No Change
Basic 2 Cable (requires Basic Cahlo) .................................... ....... $37.89 $41.39
Standard Cahle (includes Basic and Basic 2) ............................... ....... $46.99 550.49
In Home Wlre Maintenance Plan ................................... ....... $ 2.95 S 3.95
I .,
Dlgltal Starter Package (includes Standard Cable and Digital Starter Service) ......... ....... $ 48.98 S 52.46
Digital Prelerretl Package wllh 1 Premium Channel
(choice of H80, Starz, Showtime, The Movie Channel or Cinemax) ................. ....... $ 76.99 S 80.99
Dlgltal Prelerretl Package wllh 2 Premium Channels (choice or HBO/Showtime,
HBO/Cinemax, Showlime/The Movie Channel or Showlime/Slarz) ................... ....... $ 86.99 $ 90.99
Digital Prelerretl Plus Package (includes HBO & Slarz) ....................... ....... $ 86.99 $ 90.99
Dlgltal Premier Package (includes a115 premium channels) .................... ....... $102.99 $103.99
Dlgltal Starter Service (requires subscription to Standard Cable) ..................... ... $ 1.99 No Chanae
Digital Classic (requires subscription to Standard Cable; includes Digilal Starter Service)".... ... $ 9.99 571.99
Dlgltal Preferred (requires subscription to Standard Cable; includes Digital Classic)"........ ... $14.99 No Chanae
Family Tier (requires suhscription to Basic Cable) ............................... ... $14.99 No Change
Spans Enlarlalnment Package"* .......................................... ... $ 4.95 $ 5.99
DIA(tal Latina*" ...................................................... ... $ 6.99 No Change
Dlgltal Vltleo Recorder Service (DVfl) (requires subscription to Digital Classic) ........... ... $ 9.95 $11.95
Dlgltal Atltllllanal Oullat Service" .......................................... ... $ 4.95 $ 5.95
Dlgltal Starter AdtlltlCnal Outlet Service" .................................... ....$1.99 No Chanae
i ~ ~
HBO, Starz, Showllme, Cinemax, The Movie Channel (each) .......................
... $16.99
No Chanae
Playboy SubscrlPtlon .................................................. ... $19.99 No change
Bollywootl (available via ON DEMAND only) ................................... ... $12.99 No Change
Howard Stern TV (available via ON DEMAND only)
(can also he purchased at a $7.99 per show basis or a $119.99 yearly rate) ............. ... $10.99 No Change
WWE 24/7 (available via ON DEMAND only) .................................... ... $ 7.99 xa change
i I I I
Camcast ON DEMAND Movies (each) .....................................
.. $ 3.99
No Change
Camcast ON DEMAND Specials, Events, HD Mavles & Adult Movies are Intllvltlually priced
Digilal Receiver and Demote .................................. .......... $ 4.15 $ 3.10
Demote Control .......................................... .......... $ 0.15 $ 0.10
Basle OnIY Receiver ....................................... .......... $ 1.05 $ 1.00
High-Oellnltlon (HD) Receiver ................................. .......... $ 5.00 $ 7.00
CahIeCARD (first card in device) ................................ .......... $ 0.00 No Change
CableCAflD (atldilional card in same device or on additional outlet) ........... .......... $ 1.50 No change
'Digital Packages include Digital Starter, Digital Classic, Digital Preferred, In Home Wire Maintenance Plan, one digital
receiver and remote and any applicable pay service(s).
"Basic Cable and a digital receiver are required to receive these services. Digital Service is not required.
"Includes one digital receiver and remote.
(continued on hack)
omcast, 651-222-3333
www.comcast.com
Columbia Heights/Hilltop 0207
DSP
Cu«ent Effective
Price Feb. 2007
i i ~ ~ ~
Comeasl Unlimited PackaAe: Unlimited nationwide direct-dial calling from your home and includes
calls to Canada, Puerto Rico, US Virgin Islands, Guam, and Saipan/N. Mariana Islands.
Comcast OiAilal Voice with cable AND high-sDeetl Internet~t ............................... $39.95 Ne Change
Comcast DlAilal Voice with cable OR high-speed Internet) ................................ $44.95 Ne Change
Comcast DlAilal Voice nlYi . .. .. .......... •••••...............•••••.............$54.95 Np Change
Additional Lines-Premium (with features) per line .................................... $20.00 Np Change
Additional Lines-Basic (without features) per line ...................................... $10.00 No Change
DlAifal Voice Modem Rental .. .. ...... ...... .. ... ................................ $ 3.00 Ng ChanAe
4UIIIVCJI fCr1VlIIIC1IVO VJ/JV`~nuPo ........ ... ....... .. ...
Comcast Pedormance 6Mhps/384kbps with DDV) 1 ..... .................. ..........
............ $52.95 ..
No
Comcast Performance (6Mhps/384kbps) (without cable or CDV)tt ............... ............ $59.95 No
Comcast Pedormance Plus (eMbps/768kbps 1with cable~it, ,, ,, ,,, ,, ,, ,,,,, ,, ,,,,,,,,,,,, $52.95 No
Comcast Pedprmance Plus (6Mhps/768khDS~(wlth CDV) t .................... ............ $62.95 No
Comcast Performance Plus (6Mhps/768khps without cable or COV)11 ..... . . .... ............ $67.95 No
Comeasl Pedormance Llte (4Mb s/384kbps) (without cable or CDV)it . . . . . . . . .... ............ $57.95 No
Comcast Economy (384kbps/364~6ps ((with cable or CDV)tY ... .. ... .. ......... ............ $24.95 No
Comcast Economy (384kbps/384khps~(withovt cable or COV)ft . .. .. ... .. ..... .. ............ $39.95 No
HIAh-Speed Internal Modem Rental ( odem may also he purchased.) .............. ............ $ 3.00 No
Comeasl Cedifled Home NetwerkinA Oeulce .............................. ............ $ 5.00 No
1 Adtlitlonal lP Address ..................................... ....... ............ $ 4.95 No
Additional IP Addresses (per IP address uD to 3 additional atltlrasses) ............. ............ $ 9.00 No
i i ~• i i ~
Ethernet Device ((each) ..............................................
............ $20.00
Np
Wireless Card Atlaplar (802,11 b)(each) ................................... ............ $30.00 Np
Mac Compatl9le Card or Atlaplar (each) .................................. ............ $79.99 No
vme ~~IJwo ...............
Inwired Home (aerial/underground within 125 feet) . ......... .. ... .. .. . ......,.,
.. .. ...... $ 44.99 ....
No
hewiretl Hame (aerial/underground within 125 feet) ..... $ 27.99 No
Illional Dullet (with Initial installation activity) .................. .. ... .......... $ 13.49
Illional Dullet (separate Installation activity) ..... .. .. ... .. .. ... .. .. . .......... $ 19.99 No
all-Relocate utlet ....................... .. ... .. .. ... .. ... ....... ... $ 18.99 No
all-UPArade(home visit required) .............................. .......... $ 15.49 No
all-Downgrade (home visit required) ...... ..................... ..........$ 9.99 No
all-AUfomaletl ChanAe (no home visit required) . ...... .. .. ....... ... ..... .. ... $ 1.99 No
CN (with initial installation activity) ............................... .......... $ 5.99 No
CN (separate installation activity .. .. ..... .. ...... .. .
~ ..... .. ... $ 12.99 No
n Hame Wire Maintenance Plan) ..........
dl CharAe (w/o subscription to .......... $ 19.99 No
....................................................... .......... $ 25.00 No
ncast Hlgh~Speetl Internet-Premiumitt,,,,,,,,,,, ,,,,,,, ,,,,,,,, ,,,,,,,,,, $ 99.95 Na
ncast HlAh~Speetl Internet-Basicitt .................... ....... . ..... .. ... $ 49.95 No
IKiI .................................................... .......... $ 29.95 No
IKit-Shipping and HandlinA ~•~~~~~~~~~~~•••••••~~~~~~~~~~~~~ ~•••••~~~~$ 9.95 No
warNinA Installation-up Ip 5 PCs ............................... .......... $149.95 No
II Inslallatien ............................................. .......... $ 13.49
Ilvalion Fee (Perservice) . ................................... .......... $ 9.95
,emcast DlAltal Yalce Installation ........... .. ... .. .. ....... .... ........ .. $ 99.00 No
ce ACtivalion CharAe ........................................ .......... $ 29.95 No
me Repair ........................... .. ... .. .. ........... ...... .. .. $ 19.99 No
;onvenience Fee/Speed Pay Fee ................................ .......... $ 1.99
............................................... ........ .......... $ 5.00 Na
Check Fee ................................................ .......... $ 20.00 ;
actlan ................................................... .......... $ 15.00 ;
tl or Oamagetl Equipment ..................................... .......... Price Varies Prl
Channel GUlde MaAazine ........................................................$3.10 S 3.95
PEG Fee (Public, Etlucatlonal & Government Programming) .......... ..... .. ... ...... .. .... $ 3.03 No ChanAe
All rates apply to standard Installallons and/or monthly services on residential accounts onN. and do not include fees and/or taxes. Ellective w'r
vour februarv 2007 blllino statement the amount of franchise fees passed through and reflected on customers bills per FCC regulations will 1
an
-Speed Internet and/ar CDV Service Pricing and services are suhect to change. Commercial tees vary. services su0lect to
emimlons may apply.
Voice is not avallahle In all areas. Pricing shown does not Include federal, state, or local taxes and fees; ar other applicable
er-call charges). Equipment charges may appN. Comcast Dipilal Voice services (Including 911/emergency services) may not
an extended power outage. Cedaln customer premises equipment may no[ be compatible with Comcast Digtlal Voice services.
It CeHllled Home NeNrorking Device rental lee is not included.
es will apply for home networkinA-Please call for details. Columbia Heights/Hilltop 0207
DSP
Columbia Heights/Hilltop Services & Prices
The following prices apply to residential accounts only
Basic Cahle ......................................................... ... $ 9.10 No ChanAe
Basic 2 Cable (requires Basic Cable) ........................................ ... $37.89 541.39
Standard Cable (includes Basic and Basic 2) ................................... ... $46.99 $50.49
In Home Wire Maintenance Plan ....................................... ... $ 2.95 5 3.95
1
OlAltal Starter PackaAe (includes Standard Cable and Digital Starter Service) .............
... $ 48.98
S 52.48
OlAltal Preferred Package with 1 Premium Channel
(choice of HBO, Starz, Show[ime, The Movie Channel or Cinemax) ..................... ... $ 76.99 S 80.99
Olgltal Preferred Package with 2 Premium Channels (choice of H80/Showlime,
HBO/Cinemax, ShowlimeRhe Movie Channel or Showtime/Starz) ....................... ... $ 86.99 $ 90.99
Dlgital Preferred Plus Package (includes HBO & Starz) ........................... ... $ 86.99 S 90.99
Olgltal Premier PackaAe (includes all 5 premium channels) ........................ ... $102.99 $183.99
t
Olgltal Starter Service (requires subscription to Standard Cable) .....................
... $ 1.99
No ChanAe
Digital Classic (requires subscription to Standard Cable; includes Digital Starter Service)".... ... $ 9.99 511.99
Dlgital Preferred (requires subscription to Standard Cable; includes Digital Classic)"........ ... $14.99 No Chance
Family Tier (requires subscription to Basic Cable) ............................... ... $14.99 No thanes
SPOrIS Entertainment Package"" .......................................... ... $ 6.49 5 5.99
DlAltal Latino"" ...................................................... ... $ 6.99 xo chance
Dlgital Video Recorder Serulce (DVR) (requires subscription to Digital Classic) ........... ... $ 9.95 $11.95
Dlgital Adtlltional Outlet Service" .......................................... ... $ 4.95 5 5.95
Dlgital Starter Adtlltional Outlet service" ..................................... ... $ 1.99 No ChanAe
, ~ i
HBO, Slarz, Showtime, Cinemax, The Movie Channel (each) ........................
.. $16.99
Na ChanAe
Playboy SubscriPlion ................................................... .. $19.99 Na ChanAe
Bollywood (available via ON DEMAND only) .................................... . . $12.99 xo Chance
Howard Stern TV (available via ON DEMAND only)
(can also be purchased at a $7.99 per show basis or a $119.99 yearly rate) .............. .. $10.99 xo Chance
WWE 24(7 (available via ON DEMAND only) ..................................... .. $ 7.99 No thanes
i I I ~ I
Comcast ON DEMAND Movies (each) .....................................
.. $ 3.99
xa ChanAe
Comcast ON DEMAND Specials, Events, HD Movies & Adult Movies are indluitlually prlcetl.
i i
Dlgital Receiver and Remote ..........................................
.. $ 4.15
$ 3.18
Remote Control .................................................. .. $ 0.15 $ 0.10
Basle OnIY Receiver ............................................... .. $ 1.05 S 1.80
HI9h-Definition(HD)Receluer .......................... .. .... ......... .. $5.00 $7.00
CahIeCARO (first card in device) ........................................ .. $ 0.00 No ChanAe
CableCARD (additional card in same device or on additional outlet) ................... .. $ 1.50 No ChanAe
'Digital Packages include Digital Starter, Digital Classic, Digital Preferred, In Home Wire Maintenance Plan, one digital
receiver and remote and any applicable pay service(s).
"Basic Cable and a digital receiver are required to receive these services. Digital Service is not required.
"Includes one digital receiver and remote. (continued on back)
~comcaste 651-222-3333
www.comcast.com
Columbia Heights/Hilltop 0207
EX
Effective
Feb. 2007
Camcast Unlimited PackaAe: Unlimited nationwide direct-dial calling from your home and includes
calls to Canada, Pueno Rico, US Virgin Islands, Guam, and Saipan/N. Mariana Islands.
Camcast DlAilal Voice with cable ANO high-speed InlernellT . .. .. ....... ..... ... ...... .. ... $39.95 No ChanAe
Camcast DlAilal Voice with cable OR high-speed Internet)i ................................ $44.95 No Change
Camcast DlAilal VOice nlVt ..........................••••••••••..,..............$54.95 No ChanAe
Additional Lines-Premium (with features) per line .................................... $20.00 No ChanAe
Additional Lines-Basle (without features) per line ......................................$10.00 No ChanAe
DlAltal Valce Modem Rental .....................................................$ 3.00 No ChanAe
Camcast Pedormance 6Mh s/384kb s with cablelrT ....................... ........... $42.95 No
Camcast Pedermance 6M6ps/384kbps with CDV) T .... .................... ........... $52.95 Ne
Camcast Performance 6Mbps/384kbps)(without cable or DDV)1Y ,,,,,,,,,,,,,, ,, ,,,,,,,,,,, $59.95 Ne
Camcast Performance Plus (BMbps/768kbps with cable~T1 .................... ........... $52.95 Ne
Camcast Performance Plos (BMbps/768kbps) (with CDV) 1 . . . . . . . . . . . .. . . . ..... ........... $62.95 Na
Camcast Pedormance Plus (BMbps/768kbps) (without cable or CDV)TT ............ ........... $67.95 Ne
Comcasl Performance Lite (4Mhps/384kbps) (without cable or WV)TT ... ... .. ... .. ........... $57.95 Na
Comcasl Economy (384kbps/3~4kbps)((with cable or CDV)TT .................... ........... $24.95 Ne
Comcasl Economy (384kbps/384kbps)(wilhout cable or DDV)iT,,,,,, ,, ,,, ,,, ,, ,, ,,, ,,,,,,,, $39.95 Na
HIAh~Speed Internal Modem flental (Modem may also 6e purchased.) ............... ........... $ 3.60 Ne
Comcasl Cerllfled Home NetwarklnA Oevlce ........... ............ ..... ... ...... .. ... $ 5.90 Na
1 Atldlllonal lP Address ................................ ............ ........... $ 4.95 No
Additional IP Addresses (per IP address up to 3 additional addresses) .............. ........... $ 9.00 No
Elhernel0evice leach) .......................................................... $20.00 No
Wireless Card Adapter (802.11 b) (each) ............................................... $30.00 Na
Mec COmpatihle Card orptlapler(each) ..............................................$79.99 Na
~~u~~~r „o~.~.o ~~~owo ............... ......
Install-Unwired Hama (aerial/underground within 125 feet) . .. .. ......... ..... . .......... ~,,...,.,
. .. .. ..... $ 44.99 ~.,, .,......u„
Na ChanAe
Install-Prewiretl Hame (aerial/underground within 125 feet) ....... ... .. ... .. .. ..... .. ... $ 27.99 Na ChanAe
Install Atldlllonal Oullel (with initial installation activity) ...... ...... ........... ... .. ..... $ 13.49 $19.99
Install Atldlllonal Oullel separate installation activity) ........................ .......... $ 19.99 Ne ChanAe
Other Install-Relocate ullet ................... .. ....... ... .. ....... ... .. .. ... $ 18.99 Na Change
Other Install-UpArade (home visit required) .............................. .......... $ 15.49 Na Change
Other Install-DOwnArade (home visit required) ........... .. .. .. ........... ..... ..... $ 9.99 No ChanAe
Other Install-Automated ChanAe (no home visit requlretl) ..................... .......... $ 1.99 Ne ChanAe
Connect VCfl (with initial installation activity) ............................... .......... $ 5.99 Ne ChanAe
Connect VCR (separate installation activity .. .. ....... .........
.. .......... $ 12.99 Ne ChanAe
Service Call CharAe (vv/o subscription to n Home Wira Maintenance Plan) .......... .......... $ 19.99 Na ChanAe
Wall Fish ....................................................... .......... $ 25.00 Na Change
Install Camcast HiAh-Speed Internet-PremlumiiT .......................... .......... $ 99.95 No ChanAe
Install Comcasl HlAh~Speed Internet-BaslcitT ,,,,,,,,,,,,,,,,, ,,,,,,,,,,, ,,,,, ,,,,, $ 49.95 Ne ChanAe
Self~lnstall Nit .................................................... .......... $ 29.95 Ne ChanAe
SelPlnstall Kit-ShlppinA and Handling ............................. • . • . • • • • • • • • • • $ 9.95 Ne ChanAe
Home Networking Installatlen-up to 5 PCs ........... ...... .. .. .. ... .. ... .. .. .. .... $149.95 Na Change
Data Outlet Inslallalion ............................ ...... .. ..... .... . .. ....... $ 13.49 $13.99
Modem Actlvallan Fee (perservice) ............... .. .. .............. .. ........ .. $ 9.95 $ 3.00
Standard Comcasl DlAltal Voice Inslallatian ............................... .......... $ 99.00 No Change
CDV Service Actlvalion Charge ........................................ .......... $ 29.95 No Change
CDV ImHome flePair ............................................... .......... $ 19.99 No ChanAe
PaVmeN Convenience Fee/Speed Pay Fee ................................ .......... $ 1.99 $ 5.00 '
Late Fee ........................................... ..... ........ ..... ..... $ 5.00 No ChanAe
Returned Check Fee ................................................ .......... $ 20.00 $30.00
Field Collecllan ................................................... .......... $ 15.00 $25.00
Onrelurned ar Damaged Equipment ..................................... .......... Price Varies Price Varies
Channel Guide Magazine ........................................................$3.10 S 3.95
PEG Fee (Public, Educational 8 Government Programming) ................................ $ 3.03 No Change
All roles apply to standard Inslailations and/or monthly services on residential accounts only, and tlo not Include fees andlor taxes. Elleclive whh
your February 2IX17 billing statement the amount al /ranchise fees passed through and rellectetl on customer's bills per FCC regulations will 6e
adjusted to reflect actaai franchise fee payments for the previous year. The Iranchlse fee Comcasl Is obllgaled to pay Local Franchisin0 Authorities
has not changed. Non-standard installations are based on the hourly service charge times actual time spent on the activity. Vou must subscribe to
Basic Cable to receive other levels al service excluding High-Speed Internet and/or CDV Service. Some services require a CahleCAflO or a dlAilal
receiver and remote at an additional charge. A digital receiver I5 requlretl to purchase premium, subscription or pay-per-view services. Where
available, Camcast offers speed tiers of up to: 384kbps, 4.0, 6.0 and BMhps download speed (maximum upload speed o1384kbps, 384kbps,
384kbps and 7fi8kbps, respectively). Many factors affect Speed. ACWaI speeds will vary and are not guaranteed. Customers may pamhase up to 5
wireless cards Irom Camcast or a retail store. Please call Camcast for details, restrictions and minimum requirements. A compall5le cable modem
is requlretl /or High-Speed Internet and/ar CDV Service. Pricing and services are suhlecl to change. Commercial fees vary. Services subject to
avaiiahiliry.Olher resinclions may apply.
1 Camcast Digital Voice is not availahle in all areas. Pricing shown does not Include federal, lime, or local taxes and fees; or other applicable
charges (e.g., per-call charges). Equipment charges may apply. Camcast Digital Voice services (Inclutling 911/emergency services) may not
Iunciion durinA an extended povler gulage. Cetlaln customer premises equipment may not be compatible with Comcasl Digllal Voice services.
it Modem/Camcast Cenified Home Networking Device rental Ice Is not Included.
if}Atltlilional chameswill apply for home networking-please call fordelails. Columbia Heights/Hilltop 0207
EX
December 26, 2006
Dear Valued Customer,
Comcast is committed to bringing you unprecedented choice and value every day. Our advanced broadband
network offers better quality and greater reliability for all customers, making it possible far you to watch the
programs you want to watch, when and how you want to watch them. There's also the convenience of receiving
all three products -video, high-speed Internet and phone -from one provider and on one monthly bill.
Due to ongoing investments we're making in technology and programming, some of our service, installation
and equipment charges will change effective with your February statement. For a complete listing, please see
the enclosed price and channel lineup card. Please note there is no price change for Comcast High-Speed
Internet or Comcast Digital Voice. If you are currently enjoying a promotion, your price will remain in effect until
your promotion's scheduled expiration date.
Our records indicate you currently subscribe to a Digital Starter package that has been discontinued. Please
note that your package is not the same as the Comcast Digital Starter package listed on the accompanying
Rate Card. Because Comcast does not offer an equivalent package, we will continue to provide you with your
current package at the new price of $63.99 per month. We will contact you in the coming months to make sure
you are satisfied with your choice of services and to determine if you could benefit by subscribing to a different
package.
Cable television continues to be one of the best values for consumers. For example, we've added a number of
great new channels for you and your family to enjoy, including ReelzChannel, WUCW The Tube, Fox Reality,
MHD: Music High Definition, Golf /Versus HD, WFTC HD, and WUCW HD. In addition, we've nearly
doubled the amount of ON DEMAND programming available in the past two years, including more than 8,000
programs a month and 100 hours of high-definition ON DEMAND. Best of all, most ON DEMAND programming
is available to all Comcast Digital Cable customers at no extra charge.
Comcast is also the best way to access cutting-edge technologies. With Comcast DVR, you can record
programming without the need for bulky tapes as well as pause and rewind live programming so you don't miss
a moment. Comcast HDTV technology provides television that is clearer, sharper and more vibrant than ever
before. In addition, Comcast features:
• All-Digital Lineup: Customers with a Comcast digital receiver enjoy the benefit of an all-digital channel
line-up, featuring crystal-clear reception on all channels.
• Comcast High-Speed Internet: We've increased the speed of Comcast High-Speed Internet four times
over the past three years at no additional cost. And with PowerBoost, your Internet experience is even
faster! You'll also enjoy Comcast Video Mail, PhotoShow Deluxe and a complete security solution from
McAfee, along with LIVE streaming NHL hockey, plus much more.
• Comcast Digital Voice: Enjoy the latest in home phone technology with Comcast Digital Voice. Twelve of
your favorite calling features for one low monthly price make Comcast Digital Voice the clear choice. And,
with the Comcast Triple Play, customers save even more with video, Internet and phone bundled together!
• Improved On-Screen Program Guide: Our new Video Rich Navigation program guide makes it easier
than ever to watch your favorite shows.
• Parental Controls: We offer a comprehensive parental control system that helps parents manage the
programming their children watch. For more information, visit www.comcast.com and click on the Parental
Controls link on the homepage.
• Expanded appointment hours: We offer you more choices in appointment scheduling, including early
morning and evening appointments, as well as additional weekend appointment times.
• 24-hour Customer Service: We are available to answer any questions you may have by calling our
Saint Paul Call Center at 651-222-3333 (1-800-255-4640 in Wisconsin), 24 hours a day, 7 days a week.
If you are not already a Digital Cable customer, we hope that you will consider trying one of our new digital
packages. Comcast is the company you look to first for communications and entertainment products that
connect you to what's important in your life. For information about all of our product offerings, please visit
www.comcast.com.
Thank you for choosing Comcast.
Comcast
CITY COUNCIL LETTER
Meeting of: January 8, 2007
AGENDA SECTION: CONSENT ORIGINATING DEPARTMENT: CITY MANAGER'S
_
NO; ~ '~ ~L~ CITY MANAGER'S APPROVAL
ITEM: ESTABLISH PUBLIC HEARING-CABLE RATES BY: LINDA L. MAGEE ~ Y:
NO: DATE: January 2, ~ 0 A E:
i
On or about March 1, 2006, Comcast filed with the City Federal Communi atons Commission (FCC)
Form 1240, "Updating Maximum Permitted Rates for Regulated Cable Se ices", purporting to set
forth and justify the maximum rate it could charge to subscri~ in the City for basic
programming service, and FCC Form 1205, "Determining Regulated Equipment and Installation
Costs, Equipment Form", purporting to set forth and justify the rates it could charge to
subscribers in the City for equipment and installation. The relevant rate period covered is
June 1, 2006 to May 31, 2007. It should be noted that Comcast will be adjusting its rates
effective February 1, 2007.
Basic programming consiste of over-the-air broadcast stations, public, educational, and
government access channels, and any other programming Comcast chooses to add to its basic tier
of service. The City does not regulate the rates for any programming not carried on the basic
service tier, including (but not limited to) programming offered on a pay-per-channel or pay-
per-program basis. Under federal law, the rates for all programming not included in the basic
service tiers are unregulated.
The chart below reflects Comcast's actual rates since January 1, 2006, maximum permitted rates
as of June 1, 2006, and rates effective February 1, 2007
Rates (Since
January 1,
2006) Maximum
Permitted Rates
Effective June
1, 2006 Rates Effective
February 1,
2007
Baslc Service $ 9.10 $ 9.51 $ 1.10
Basic Onl Receiver $ 1.05 $ 1.14 1.00
Remote Control $ .15 $ .23 $ .10
Installation-Unwired Home $44.99 $45.10 $44.99
Installation-Prewired Home 27.99 $29.35 $27.99
Installation-Additional Outlet-
Connect Initial $13.49 $14.49 $13.99
Installation-Additional Outlet-
Connect Se arate $19.99 $24.25 $19.99
Other Install-Relocate Outlet 18.99 $19.41 $18.99
U rade- 0 tional Services 15.49 $18.49 $15.49
Down rade- 0 tional Services $ 9.99 $15.32 $9.99
COUNCIL ACTION:
CITY COUNCIL LETTER
Meeting of: January 8, 2007
AGENDA SECTION: CONSENT ORIGINATING DEPARTMENT: CITY MANAGER'S
NO; CITY MANAGER'S APPROVAL
ITEM: ESTABLISH PUBLIC HEARING-CABLE RATES BY: LINDA L. NAGEE BY:
N0: DATE: January 2, 2007 DATE:
Page 2
As part of its ongoing rate proceeding, the City must hold a public hearing. The purpose of
the public hearing is to provide interested persons with an opportunity to express their views
on the basic service programming and equipment rates and installation charges Comcast
calculated in its March 2006 rate filing.
In accordance with federal law, it is the City's responsibility, as a certified rate
regulation authority, to determine whether the basic service programming and equipment rates
and installation fees comply with the Federal Communication Commission's rate regulation
rules, orders, and decisions.
RECOMMENDED MOTION: Move to establish a public hearing date of Monday, February 12, 2006, at
7:00 p.m. or as soon thereafter as possible, to permit interested persons an opportunity to
express their views on the basic services programming and equipment rates and installation
charges Comcast calculated in its March, 2006, rate filing.
COUNCIL ACTION:
RESOLUTION NO.2007-
ORDER REGARDING THE MAXIMUM PERMITTED BASIC PROGRAMMING
SERVICE RATE SET FORTH IN THE FEDERAL COMMUNICATIONS
COMMISSION FORM 1240 FILED BY COMCAST ON OR ABOUT MARCH 1, 2006
WHEREAS, under Section 623 of the Cable Communications Policy Act of 1984, 47
U.S,C. § 543, as amended, the City of Columbia Heights, Minnesota (hereinafter the "City") is
permitted to regulate rates for basic cable service; and
WHEREAS, the City is certified as a rate regulation authority pursuant to rules of the
Federal Communications Commission (hereinafter "FCC"); and
WHEREAS, Comcast of Minnesota, Inc. (hereinafter "Comcast"), the local franchise
holder, filed with the City an FCC Form 1240 "Updating Maximum Permitted Rates for
Regulated Cable Services", on or about March 1, 2006, purporting to set forth and justify the
maximum rate it could charge to subscribers in the City for basic cable service (hereinafter the
"2006 FCC Form 1240"); and
WHEREAS, the City held a public hearing to solicit the views of interested persons
concerning the 2006 FCC Form 1240; and
WHEREAS, the rate set forth herein will govern Comcast's basic service rate until
Comcast lawfully implements a further rate change pursuant to applicable FCC regulations.
NOW, THEREFORE, the following is resolved:
1. Comcast's maximum permitted rate.for basic cable service, as calculated in the
2006 FCC Form 1240, is neither approved nor denied, but may: (i) function as a basic service
rate ceiling during the relevant rate period; and (ii) be utilized in future basic service rate filings,
to the extent permitted by and consistent with FCC rules and decisions.
2. Comcast shall not charge any rate higher than the maximum permitted rate set
forth in the 2006 FCC Form 1240, nor increase that rate, unless such rate is first filed with and
approved by the City, in accordance with applicable law and regulations, including but not
limited to the notice requirements imposed by 47 C.F.R. § 76.1603, or as otherwise expressly
permitted under applicable law and regulations.
3. Comcast may charge rates less than the lawful maximum permitted rate for basic
service, as long as such rates are applied in a uniform and nondiscriminatory way, pursuant to
applicable federal, state and local laws and regulations. The City, however, shall not be deemed
to have approved such rates. ,
4. This Order is based on the representations made by Comcast in its 2006 FCC
Form 1240. Should information come to the City's attention that these representations were
inaccurate in any material way, the City reserves the right to take appropriate action. This Order
is not to be construed as a finding that the City has accepted as correct any specific entry,
explanation, calculation or rate in the 2006 FCC Form 1240.
5. The City reserves all of its rights with respect to rate regulation, including (but not
limited to): (i) the right to request and review data, and documents concerning the 2006 FCC
Form 1240 in order to determine the impact, if any, such data and documents have on rates
proposed in future basic service rate filings; (ii) the right to address issues raised in the 2006
FCC Form 1240 that are relevant to any City review of subsequent basic service rate filings; and
(iii) the right to request additional information concerning the 2006 FCC Form 1240 that is
relevant to any City review of subsequent basic service rate filings.
6. This Order constitutes a written decision for purposes of 47 C.F.R. § 76.936(a).
This Order shall be effective immediately upon its approval by the City.
8. This Order shall be released to the public and to Comcast, and a public notice
shall be published stating that this Order has been issued and is available for review, pursuant to
47 C.F.R. § 76.936(b).
Passed this _ day of February, 2007.
Offered by:
Seconded by:
Roll Call:
Mayor Gary L. Peterson
Patricia Muscovitz, CMC
Deputy City Clerk/Council Secretary
2
RESOLUTION NO. 2007-
ORDER REGARDING THE MAXIMUM PERMITTED EQUIPMENT AND
INSTALLATION RATES SET FORTH IN THE FEDERAL COMMUNICATIONS
COMMISSION FORM 1205 FILED BY COMCAST ON OR ABOUT MARCH 1, 2006
WHEREAS, under Section 623 of the Cable Communications Policy Act of 1984, 47
U.S.C. § 543, as amended, the City of Columbia Heights, Minnesota (hereinafter the "City") is
permitted to regulate rates for equipment and installations; and
WHEREAS, the City is certified as a rate regulation authority pursuant to rules of the
Federal Communications Commission (hereinafter "FCC"); and
WHEREAS, Comcast Cable Communications, LLC (hereinafter "Comcast") filed with
the City an FCC Form 1205 "Determining Regulated Equipment and Installation Costs,
`Equipment Form"' (hereinafter the "2006 FCC Form 1205"), on or about March 1, 2006,
purporting to set forth and justify the rates it could charge to subscribers in the City for
equipment and installations; and
WHEREAS, the City held a public hearing to solicit the views of interested persons
concerning the 2006 FCC Form 1205; and
WHEREAS, the rates set forth herein will govern Comcast's equipment rates and
installation charges until Comcast lawfully implements a further rate change pursuant to
applicable FCC regulations.
NOW, TIIEP.EFOP.E, the following is resolvcd:
1. Comcast's maximum permitted rates and charges for equipment and installation,
as calculated in the 2006 FCC Form 1205, are neither approved nor denied, but may function as
a rate ceiling during the relevant rate period.
2. Comcast shall not charge any rates higher than the applicable maximum permitted
rates set in the 2006 FCC Form 1205 nor increase those rates, unless such rates are first filed
with and approved by the City, in accordance with applicable law and regulations, including but
not limited to the notice requirements imposed by 47 C.F.R. § 76.1603, or as otherwise expressly
permitted under applicable law and regulations.
3. Comcast may charge rates less than the lawful maximum permitted rates for
equipment and installation, as long as such rates are applied in a uniform and nondiscriminatory
way, pursuant to applicable federal, state and local laws and regulations. The City, however,
shall not be deemed to have approved such rates.
4. This Order is based on the representations made by Comcast in its 2006 FCC
Form 1205. Should information come to the City's attention that these representations were
inaccurate in any material way, the City reserves the right to take appropriate action. This Order
is not to be construed as a finding that the City has accepted as correct any specific entry,
explanation, calculation or rate in the 2006 FCC Form 1205.
5. The City reserves all of its rights with respect to rate regulation, including (but not
limited to): (i) the right to request and review data, and documents concerning the 2007 FCC
Form 1205 in order to determine the impact, if any, such data and documents have on rates
proposed in future equipment and installation rate filings; (ii) the right to address issues raised in
the 2006 FCC Form 1205 that are relevant to any City review of subsequent equipment and
installation rate filings; and (iii) the right to request additional information concerning the 2006
FCC Form 1205 that is relevant to any City review of subsequent equipment and installation rate
filings.
6. This Order constitutes a written decision for purposes of 47 C.F.R. § 76.936(a).
This Order shall be effective immediately upon its approval by the City.
8. This Order shall be released to the public and to Comcast, and a public notice
shall be published stating that this Order has been issued and is available for review, pursuant to
47 C.F.R. § 76.936(b).
Passed this _ day of February, 2007.
Offered by:
Seconded by:
Roll Call:
Mayor Gary L. Peterson
Patricia Muscovitz, CMC
Deputy City Clerk/Council Secretary
City of Columbia Heights
Information Systems Department
To: Linda Magee, Assistant to the City Manager
From: Paul Grosse, IS Technician
Re: Request of Telecommunications Commission Regarding Streaming
Council Meetings
Date: January, 9~h 2007
Attached are proposals from three companies that provided solutions for
streaming video on the Internet; Granicus (www.granicus.com), Implex
(www.implex.net) and AlphaVideo (www.alphameetings.com). These should give
you a good idea of what it would cost should it be decided that this is a service
the City should provide.
As we have discussed, our whole cable system is in need of an upgrade and it
might very well be in our best interests to have someone with some expertise in
this area (a consultant) make some recommendations on what we should do to
improve our cameras, recording devices, audio-video equipment and audio-video
related computers and software to provide the best service to our citizens at the
most reasonable price.
I think that we should hold-off on streaming Council meetings on the web until we
look at our whole system to make sure all parts work together as a whole and
that we are moving the entire system in the right direction.
Some Notes on Streaming
The major expense for streaming video is off-site hosting of the video files. This
means that the files would physically reside on a third party's specialized web
server and we would provide links from our website to the third party's server for
access to those files. This is needed to provide both the disk space to hold the
files and the bandwidth to ensure a quality stream regardless of the number of
people concurrently viewing a stream. Even much larger cities with huge network
infrastructures such as Minneapolis and St. Paul use a third party to host their
streaming video. (Minneapolis uses Implex and St. Paul uses Granicus)
Some Quick Notes on the Three Vendor's Solutions
AlphaVideo
Upfront Cost: $5256
Monthly Hosting Cost: $350
Notes: AlphaVideo only provides hosting of the video. We would have to
manually upload video files to their server and provide a link to it from our
website. It doesn't provide any bookmarking of meeting agenda items or provide
for any attached supporting files. Users would have to fast forward and/or rewind
the video to find the item they are interested in.
Implex
Upfront Cost: $1350 (+ $2000 - $3000 for a server with a video capture card)
Monthly Hosting Cost: $1105
Notes: Implex does provide the ability to bookmark agenda and other sections of
the meeting to allow an end user to jump directly to specific point in the meeting.
They also support attaching other supporting files. Bookmarking and attaching
files is a manual process that needs to be done the day after.
Granicus
Upfront Cost: $21,891 - $25,433
Monthly Hosting Cost: $1200 - $1400
Notes: Upfront costs includes integration with our LaserFiche Agenda software to
automate video bookmarking and supporting document attachment. It also
includes 5 days of training and an additional piece of software call °MinutesMaker"
that can be used by all City departments to record motions, votes, role call, and
speaker notes with a minimal amount of annotation work. It appears that
MinutesMaker will greatly reduce the time it takes clerks to prepare minutes.
Granicus specializes in government meetings and government entities are their
only customers. End-users can search all hosted meetings for key words to very
quickly find items of interest in one step. With the time savings from the
LaserFiche integration as well as the MinutesMaker software I think the extra
upfront cost of going with Granicus would pay for itself in the long run.
Please let me know if you or the Telecommunications Commission members have
any questions.
1/4/2007
To: The City of Columbia Heights
Paul Grosse
IS Tech
Via email
Paul,
Granicus looks forward to developing a successful long-term relationship with The City of Columbia
Heights. By selecting Granicus as your streaming media solution provider, you will greatly improve
external and internal access to your public meetings. These meetings will be available live over
the Internet, and as searchable archives that can be used for efficient long-term record keeping.
Streaming with Granicus improves public access beyond what can be provided through cable
broadcast. The availability of searchable archives allows a section of any meeting to be retrieved
at anytime using a simple keyword search. In addition, documents like staff reports, agenda's,
and minutes can be synchronized and linked to your audio and video archive all of which will be
available through the City's web site.
While public meeting broadcasts are a compelling and popular use of your Granicus solution, your
system can be used by all City departments to present video content internally or externally over
the web. Other cities use the Granicus solution to deliver public education content, public service
announcements, and video on demand training.
The Granicus solution delivers the functionality desired by The City of Columbia Heights, and does
it in a way that minimizes the overall cost. Our proposed solution integrates with your current
infrastructure and audio video equipment instead of replacing or duplicating it. Additionally, the
storage and distribution of your streaming content is offloaded to the Granicus Media Center
eliminating your need to invest in additional dedicated bandwidth and servers, which are necessary
to support streaming. By automating processes that would normally be done manually the Granicus
MediaManagerTM' software also minimizes the impact streaming has on staff time, and eliminates the
need for the IT staff to be on hand during meetings. Agenda items can be indexed in real time,
and archives are automatically published to the City's web site minimizing the involvement of your
Webmaster. Because meeting archives are readily available on the Internet, the need for the
clerk's office to retrieve and prepare meeting records will also diminish over time.
At Granicus, we recognize that a great product is only part of what keeps our clients satisfied. For
that reason, Granicus provides 24/7 technical support and onsite user training. We also take full
responsibility for maintaining and monitoring the technology that powers your solution, so that you
can avoid the cost of developing a team of streaming experts. When you need us we will be there
to help.
If you have any questions about our services or this proposal please do not hesitate to contact me
Most Sincerely,
James Bonneville
Midwestern Regional Director
Granicus, Inc.
Proposed Solution Pricing
Your Granicus solution was designed based on The City's specific streaming needs. Our pricing
reflects our commitment to supply our customers with the highest value and utmost quality. Your
solution consists of the components detailed below.
Granicus MediaManager
MediaManagerSoftware
Basic $3,500.00
MinutesMaker $5,250.00
Sales Tax 6.5% $568.75
Subtotal $9,318.75
Granicus Outcast Encoder
Hardware (Provided by Client) $0.00
(1) -Minimum 3.OGHz Pentium 4 with HT technology
32-bit required. 64 bit extensions will not work
Minimum 1G8 RAM maximum of 2GB RAM
and minimum 36GB disk (RAID 1 recommended)
Windows Server 2003
(1) -Osprey 230 Encoder Card $350.00
Configuration
Hardware (Provided by Client) $0.00
Software $350.00
Sates Tax 6,5% $22.75
Subtotal 5722.75
Professional Services & Other Hardwaro
Training
(3) -Days Onsite $4,800.00
(1) -Day Onsite -Laserfiche Integration Training $1,600.00
Installation
(1) -Day Remote $175.00
Web Site and Laserfiche** Integration $5,250.00
Sates Tax 6.5% $0.00
Shipping $25.00
Total Sales Tax 6.5% 5591.50
Total
Total Monthly Managed Services
$1,200.00
"" Typically, our integration partner will have upfront and support costs associated with the
agenda management integration. Please contact your representative at Laserfiche for the
appropriate proposal.
Payment Terms:
Invoices for upfront software, equipment and services will be sent upon completion of
deployment. The payment term for the upfront invoice is net 30.
Invoices for the monthly managed services will be sent upon the completion of on•site training and
client validation. The payment terms for the monthly managed services are net 30.
Granicus Managed Services
All managed services plans are billed on a monthly basis, and require the first month be paid during
the initial setup of your Granicus solution. All plans include full Managed Services, complete
monitoring and maintenance of your on-site hardware and 24/7 technical and user support for your
complete solution. Managed Services also includes all software upgrades and bug fixes for all of
the City's Granicus software components. The goal of our Managed Services program is to help
the City realize the highest level of value and satisfaction from Granicus solution, without incurring
additional or unexpected costs. Granicus Managed Services include the following:
Technical and User Support
Granicus offers continuous customer support and is dedicated to ensuring that the City is
completely satisfied with Granicus products and services. Granicus staff is available to the City
24hrs a day, 365 days a year, via the contact info below.
Direct (B:OOam to 6:OOpm Pacific time): 415-357-3618
Toll Free (B:OOam to 6:OOpm Pacific time): 877-889-5495
Site: www.eranicus.com
Email: supportC~granicus.com
Monitoring
As part of the City's Managed Services Granicus will continually monitor, on a 24/7 basis, all the
software and hardware included in your solution. Should any malfunction appear, Granicus wilt
immediately notify the City and proceed to resolve the issue. Granicus is committed to repair or
replace any non-functioning hardware, provided directly from Granicus, within 24 hours for up to 3
years.
Software Upgrades
Granicus provides its software as a "Lifetime License", and alt software upgrades are included as
part of your Managed Services program. This includes both the rights to use the upgraded
software and any services required as part of the upgrade process.
Bandwidth and Storage
Through Granicus Managed Services we will provide all of the bandwidth and storage necessary to
utilize your solution. The Granicus Managed Services plan includes "Unlimited Bandwidth" for
streaming the City's live and on-demand content over the Internet through the Granicus Media
Center'"'.
The Granicus Managed Services base plan also includes 12 months of archiving for all public
meetings and 50 hours or 7 Gigabytes of storage for additional content at the Granicus Media
Center'"'.
Project Implementation Timeline
Granicus is pleased to begin a promising and successful relationship with The City of Columbia
Heights. To begin the process, we have outlined a timeline to ensure the efficient and organized
implementation of your Granicus solution. Granicus guarantees a 30-day implementation period,
which begins the day the service contract and initial fees are received.
e B, a
Client delivers signed proposal and service contract to
Granicus pre Kick-Off
Full purchase order is issued by the Client Pre Kick-Off
Project Kick-Off Week 1
Installation project plan completed by Granicus & Client Week 1
Hardware built, configured and tested Week 2
Granicus in conjunction with the Client's Webmaster• will
complete the website Integration Week 2
All Onsite Installations Completed Week 3
Training Completed Week 4
Client completes two-day solution testing and final
implementation sign off Week 4
Go-Live: Client releases remaining project funds to Week 4
Granicus
Unless otherwise stated in a program announcement or solicitation, this signed and accepted
proposal must be received by 6/30/2007.
Sign to accept proposal.
Return to representative or:
The City of Columbia Heights
Client Signature:
Date:
Granicus, Inc.
568 Howard St.
Suite 300
San Francisco, CA 94105
Granicus, Inc.
Signature:
Date:
Professional Services Description
Configuration:
Configuration of Granicus hardware includes the assembly of all server and encoder components.
Base operating systems are installed on Granicus or client supplied hardware. The hardware and
software is optimized for streaming media applications. Granicus software is then installed and
initial configuration and testing is performed.
Web Site Inte¢ration:
Web site integration includes incorporating the public components of the Granicus Media
Management"" software into the client's website, matching the look and feel, and integrating the
navigation. This service also includes the custom design of a client specific pop-up video player, or
skin, and a custom agenda parser to increase indexing quality and efficiency. In addition, our
MinutesMaker feature can be customized to provide automatic generation of cross-linked meeting
minutes to meet your specific needs.
Remote Installation ft Trainin¢:
Remote installation of hardware at client's location includes configuration of: analog audio and
video feeds to the encoder, Internet and LAN connectivity, configuration of firewalls and proxies,
all hardware with power and backup power supplies, and final system configuration with the
Granicus Media Center. Once the system is up and running Granicus' engineers finish the setup by
tuning the audio and video remotely. A training session concludes the onsite visit.
Once the system is installed, our engineers will remotely monitor your equipment to assure that it
is continually operating to original specifications.
Granicus MediaManager"" Software
Granicus MediaManagern" consists of proprietary web-based software tools designed to efficiently
organize and manage your streaming content. These tools put the control of broadcast activity,
user account management, live event management, and usage reporting in your hands.
The software has been broken up into four segments to meet the unique needs for a variety of
local government agencies. These three components are: 1) Media Manager"" - Basic, 2)
MediaManager"" -Enterprise, and 3) MediaManagern", -MinutesMaker. Each of these components
are described in detail below. MediaManager"" -Basic is the foundation technology of every
solution and is required before adding the Enterprise or MinutesMaker software modules,
MediaManaeerTM' Basic
Public Site:
Our solution includes several pages for your Internet users to access on-demand media and live
broadcasts. Users will use these pre-built pages to search out specific footage, and jump to specific
events within your audio/video archive. The Granicus solution also allows for a key word search
based on all of the index points associated with the City's complete library of video archives. This
functionality substantially increases the convenience of access to and use of meeting archives.
Around these core pages you can instantly control user access using a registration and log in
system. All public web pages are seamlessly integrated into your current website, so that the look
and feel of your site remains consistent. The MediaManager -Basic software license allows for one
custom build archiving listing page, and one video skin. By adding MediaManager"" -Enterprise you
will the ability to create and customize an unlimited number of public pages by utilizing our
templates and views toots. See MediaManager"" -Enterprise for more information.
Protected Administration Site:
As a client of Granicus, you will have access to a web based administrative site that will allow you
to create and manage archives, schedule and index live events, link documents and minutes of
meeting to the video, view real time usage reporting, and configure content distribution. You will
also have access to a series of video editing tools that can be used to enhance your on-demand
content once it has been broadcasted or encoded.
Media Acquisition tools give you the ability to add audio and video content to your
content library from a variety of sources. Utilizing the Granicus Outcast"" encoder, live
events can be simultaneously broadcast and archived to the library easily and directly
through the live event manager. During a broadcast you can add times stamped data, such
as agenda item indices or slides, allowing you to create rich multimedia presentations. You
are also given a simple media import tool that can be used to import any pre-encoded
content from your desktop into your archive listing, Finally, the Granicus Outcasts"
encoder, which is included with MediaManagerTM -Basic, can be used to encode your analog
video by replacing the live signal with that of a standard video playback device such as a
standard VCR or DVD player. In this scenario, the same capture tools for managing a live
broadcast can be used to make your valued offline content available online. Granicus also
offers in house from encoding from VHS or DVD as part of ow- professional services.
Automatic Live Event Scheduler and Archive Publishing -Live events, such as City
Supervisors meetings, can be easily scheduled to be both broadcast five and archive
through the Granicus Live Event Manager. By utilizing this tool, the City will not require
staff time or technical assistance to start, stop or archive their live events. Archives are
automatically transferred from the Granicus Outcast^" encoder to the Granicus
MediaCenter'"" and automatically published the City's web site. These features
substantially decrease the need for staff time to manage content creation and publishing to
the City's web site.
• Media Clip Administration provides clients the tools to create, edit, delete, index, trim
and merge digital video clips. Once the media is in the archive library you can utilize
indexing toots that allow you to set multiple "Jump To" points into the video, providing
your end user the ability to easily navigate your streaming content. Various other editing
and organizational tools allow you to modify your archives and add to the searchable Meta
data associated with each archive.
Meeting Agenda Parser allows the City to index its video archives based on agenda item
titles, by automatically pulling the agenda item titles and descriptions from the City's
agenda and loading them into the Granicus MediaManager°". These agenda item titles are
than loaded into the live event manager, which allows you to index your video in real time
by simply clicking on an agenda item title and pressing enter when the council or board
begins discussing that issue. Other solutions, if they offer indexing, force you to manually
retype and load the text for each agenda item. The Agenda Parser feature assures quality
indexing and substantially decreases the staff time need to create indices.
Searchable Indexes -Audio and Video archives, which are viewable over the Internet, can
be easily indexed with multiple jump points through the Granicus MediaManager^" software.
These indexes allow users to jump directly to the specific point in the City's audio/video
archive. The Granicus solution also allows for a key word search based on all of the index
points associated with the City's complete library of video archives. For example a key
word search on "Water" will return to the user a direct link to all of the audio/video
archives, which discuss water usage in the City. This functionality substantially increases
the convenience of access to meeting archives.
• Searchable Closed Captioning - The Granicus solution supports the use of closed
captioning, and the association of the captioning with the streaming media. Captions are
viewable during live and archived streaming for full ADA compliance. For archived
meetings the captions can also be searched by key words allowing the user to jump to the
appropriate point in the video archive. In addition captions can also be used to create a
transcript for a particular agenda item through the Granicus MediaManagerTM Software.
Document Management enables documents to be manually loaded and linked to video
archives and directly associated to the appropriate agenda items, resulting in a searchable
archive that includes both the audio/video record of your meeting and the staff reports or
other documents that were used during the meeting. Cross-linking documents and
audio/video archives provide the most comprehensive records archive system available. To
improve the efficiency of integrating and linking your meeting documents with your
meeting audio /video see the Document management Integration option included with
MinutesLinkerTM.
• CD Download with Indexing -Audio/Video Archives can be quickly downloaded and burned
to CD by any administrator of the Granicus solution. The CD download also includes the
agenda item indexing information so users of the CD can still jump directly to the agenda
items they are interested in. This tool conveniently provides offline copies of your
meetings for those citizens without Internet access.
• Media Delivery subsystems, such as the Granicus StreamReplicator"" and MediaVaultTM',
maximize your existing infrastructure investment by allowing you to deliver content using
local storage and bandwidth when appropriate. These systems function transparently as
part of the Granicus solution, and complement the robust delivery architecture at the
Granicus MediaCenterTM'. No special training is required to operate these devices as they
function autonomously and are controlled by Granicus MediaManager""software.
Summary Reports provide you with detailed usage reports concerning: streaming requests,
average user bandwidth, outbound bandwidth, content popularity, and media storage
usage.
MediaManaQerTM'-MinutesMakerTM
Granicus MinutesMakerTM' acts as a substitute to the City Clerk's current five audio
recording equipment and minutes annotation tools, making it simple to annotate your
meeting minutes live during the meeting. By using the Minutes Maker software you can
capture motions, votes, and discussion summaries as they occur leaving you with minimal
annotation work the next morning. The MinutesMakerTM' software logic is based on Robert's
Rules of Order and standard parliamentary procedure. Thus, allowing the system to easily
record a variety of motion types including, amendments, substitute, and free form
motions. In addition, the system easily handles updating of the role call during the
meeting, recording the times that voting members join and leave a meeting. Votes are
recorded live through a simple interface, which defaults all members to yes or absent
based on their current attendance at the meeting. Every item that is annotated through
the software is automatically linked to the audio and video record of your meeting as you
type, enabling very efficient cleanup of your minutes after the meeting.
If the Clerk does need to review the audio of the meeting the next day in order to update
their minutes, you can simply click on the text of your minutes and the MinutesMakerTM'
software will play back the audio and video from that precise point in the meeting. While
you are watching or listing to the meeting record you can simply and quickly edit the text
of your minutes. As a result, you will no longer have to spend hours fast forwarding and
rewinding through the audio tape of your meeting in order to finish you minutes.
• Minutes Templates are utilized to format the look and feel of your minutes document.
Using the minutes template tools Granicus will develop an HTML minutes document that
looks virtually identical to your current minutes format. However, the new minutes
document will include links to the audio /video archive of your meeting as well as links to
the appropriate supporting documents like staff reports for that meeting.
Mobile Encoder Option -The Granicus MinutesMaker'"' also enables you to utilize the
Granicus MobileEncoder°". The MobileEncodern" will allow you to utilize all of the
functionality of MinutesMaker"" to record and index the audio /video of your meeting, and
take your meeting annotations at a remote location without Internet access. When you
return to your office, you can simple upload the audio file to the Granicus Media Manager.
At which point it can be automatically published to the City's web site or edited just like
the meetings that take place in the councilor board chambers.
• Document Ft Agenda Management Integration -Granicus MinutesMaker"" allows for the
integration of the Granicus Streaming media solution with a document management or
agenda management solutions in order to create the most complete and accessible archive
of your public meetings and legislative history. Granicus and its partners are working
together to produce a system that will archive and manage all aspects of your public
meeting records. This includes meeting agendas, minutes, documents and audio/video
recordings. All of these media types are automatically synchronized and cross-linked
allowing for intuitive web based search and retrieval of information. In addition, the
document and agenda management integration wilt allow the two systems to automatically
share information and streamlining your agenda and minutes workflow.
• Voting System Integration -Granicus MinutesMakerTM' is required for integration with the
Granicus Voting5ystem"" software. The Granicus VotingSystemTM' workflow is integrated
tightly with the Clerks use of the Granicus MinutesMaker"" software, which together allows
legislative motions, votes, and attendance information to be recorded directly from the
council member's finger into the clerks meeting minutes.
Granicus MediaCenter"" -Content Management and Delivery
To deliver reliable, high-quality audio and video content over the Internet you must have a secure
and scalable distribution facility able to support hundreds or thousands of concurrent users; with
this as our goal we created the Granicus MediaCenterTM'. The Granicus MediaCenter"" enables us to
store and distribute your content over the Internet to ensure your audience consistently receives a
high quality stream.
How it Works
The Granicus MediaCenter""is the core of all Granicus Internet broadcast solutions. This secure
and reliable facility stores and distributes rich-media events to the public over the Internet. Live
streams are encoded at your Location and one stream is sent to our streaming servers at the
Granicus MediaCenter°". Archive files can also be uploaded directly to our servers. Your streaming
content will be available through your web site, but the Granicus MediaCenterTM' handles all
requests for both live and archived streams. The only streaming that will travel over your network
is the one stream per source, you are sending to the Granicus MediaCenter"".
The Granicus MediaCenterTM is well equipped to handle aft of your streaming needs. It has direct
redundant Internet connectivity at optical wavelength speeds to a variety of major Internet
backbone providers, including Qwest Communications, SBC/Pacific Bell and others.
In addition to providing standard Internet Data Center power facilities the Granicus MediaCenterTM`
has the significant added benefit of being a Designated Block 50 facility, allowing the facility to be
exempt from rolling blackouts.
MediaCenter°" Features:
• Flexible Storage Programs
• Flexible Distribution Programs
• 24/7 System Support
• Redundant Storage
• Redundant Network Connections
Granicus OutcastTM Encoder -Feature Rich Encoding
The Granicus Outcast encoder coupled with the Granicus MediaManager"" Software makes live
streaming and archiving a simple and hands off process. Most encoders simply convert an audio
video signal into a digital format that can be used for streaming; the Granicus Outcast"" does much
more. Using the Granicus Outcast"" with your Granicus solution allows for live event scheduling,
automatic web publishing, live indexing, slides, closed captioning, and automatic archiving and file
transfer to distribution servers
r ~ i ~~
How it Works
The Outcast°" Encoder integrates with the web-based Granicus MediaManager"" software and
transfers live broadcasts to the Granicus MediaCenter~' in real time. The Granicus MediaCenterTM'
then duplicates and distributes your high quality audio and video content to the audience
requesting the content.
While broadcasting a live event, the on-site Granicus Outcast"" Encoder can also archive your
broadcasts for on-demand viewing later. Once your broadcast is complete, the encoded event is
automatically transferred to the Granicus MediaCenter"" where our suite of streaming media tools
is accessible for editing, management and publishing functions.
Outcast"" Encoder Features:
• Live (z Scheduled Broadcast Control
• Automatic Archiving
• Multiple Bit Rate Support
• Automated Broadcast and Archive Publishing
• Live event management: Indexing, Slides, and Closed Caption
1/4/2007
To: The City of Columbia Heights
Paul Grosse
IS Tech
Via email
Paul,
Granicus looks forward to developing a successful long-term relationship with The City of Columbia
Heights. By selecting Granicus as your streaming media solution provider, you will greatly improve
external and internal access to your public meetings. These meetings will be available live over
the Internet, and as searchable archives that can be used for efficient long-term record keeping.
Streaming with Granicus improves public access beyond what can be provided through cable
broadcast. The availability of searchable archives allows a section of any meeting to be retrieved
at anytime using a simple keyword search. In addition, documents like staff reports, agenda's,
and minutes can be synchronized and linked to your audio and video archive alt of which will be
available through the City's web site.
White public meeting broadcasts are a compelling and popular use of your Granicus solution, your
system can be used by all City departments to present video content internally or externally over
the web. Other cities use the Granicus solution to deliver public education content, public service
announcements, and video on demand training.
The Granicus solution delivers the functionality desired by The City of Columbia Heights, and does
it in a way that minimizes the overall cost. Our proposed solution integrates with your current
infrastructure and audio video equipment instead of replacing or duplicating it. Additionally, the
storage and distribution of your streaming content is offloaded to the Granicus Media Center
eliminating your need to invest in additional dedicated bandwidth and servers, which are necessary
to support streaming. By automating processes that would normally be done manually the Granicus
MediaManagerTM' software also minimizes the impact streaming has on staff time, and eliminates the
need for the IT staff to be on hand during meetings. Agenda items can be indexed in real time,
and archives are automatically published to the City's web site minimizing the involvement of your
Webmaster. Because meeting archives are readily available on the Internet, the need for the
clerk's office to retrieve and prepare meeting records will also diminish over time.
At Granicus, we recognize that a great product is only part of what keeps our clients satisfied. For
that reason, Granicus provides 24/7 technical support and onsite user training. We also take full
responsibility for maintaining and monitoring the technology that powers your solution, so that you
can avoid the cost of developing a team of streaming experts. When you need us we will be there
to help.
If you have any questions about our services or this proposal please do not hesitate to contact me
Most Sincerely,
James Bonneville
Midwestern Regional Director
Granicus, Inc.
Proposed Solution Pricing
Your Granicus solution was designed based on The City's specific streaming needs. Our pricing
reflects our commitment to supply our customers with the highest value and utmost quality. Your
solution consists of the components detailed below.
Granicus MediaManager
MediaManager Software
Enterprise $6,300.00
MinutesMaker $5,250.00
Sales Tax 6.5% $750.75
Subtotal $12,300.75
Granicus Outcast Encoder
Hardware (Provided by Client) $0.00
(1) -Minimum 3.OGHz Pentium 4 with HT technology
32-bit required. 64 bit extensions will not work
Minimum 1GB RAM maximum of 2GB RAM
and minimum 36GB disk (RAID 1 recommended)
Windows Server 2003
(1) -Osprey 230 Encoder Card $350.00
Configuration
Hardware (Provided by Client) $0.00
Software $350.00
Sales Tax 6,5% $22.75
Subtotal $722.75
Professional Services & Other Hardware
Training
(3) -Days Onsite $4,800.00
(1) -Day Onsite -Laserfiche Integration Training $1,600.00
Installation
(1) -Day Remote $175.00
Web Site and Laserfiche** Integration $5,810.00
Sales Tax 6.5% $0.00
.00
Shipping $25.00
Total Sales Tax 6.5% $773.50
Total $25,433.50
Total Monthly Managed Services
$1,400.00
" Typically, our integration partner will have upfront and support costs associated with the
agenda management integration. Please contact your representative at Laserfiche for the
appropriate proposal.
Payment Terms:
Invoices for up-front software, equipment and services will be sent upon completion of
deployment. The payment term for the up-front invoice is net 30.
Invoices for the monthly managed services will be sent upon the completion of on-site training and
client validation. The payment terms for the monthly managed services are net 30.
Granicus Managed Services
All managed services plans are billed on a monthly basis, and require the first month be paid during
the initial setup of your Granicus solution. All plans include full Managed Services, complete
monitoring and maintenance of your on-site hardware and 24/7 technical and user support for your
complete solution. Managed Services also includes atl software upgrades and bug fixes for all of
the City's Granicus software components. The goal of our Managed Services program is to help
the City realize the highest level of value and satisfaction from Granicus solution, without incurring
additional or unexpected costs. Granicus Managed Services include the following:
Technical and User Support
Granicus offers continuous customer support and is dedicated to ensuring that the City is
completely satisfied with Granicus products and services. Granicus staff is available to the City
24hrs a day, 365 days a year, via the contact info below.
Direct (S:OOam to 6:OOpm Pacific time): 415-357-3618
Toll Free (8:OOam to 6:OOpm Pacific time): 877-889-5495
Site: wv/w.granicus.com
Email: support~granicus.com
Monitoring
As part of the City's Managed Services Granicus will continually monitor, on a 24/7 basis, all the
software and hardware included in your solution. Should any malfunction appear, Granicus wilt
immediately notify the City and proceed to resolve the issue. Granicus is committed to repair or
replace any non-functioning hardware, provided directly from Granicus, within 24 hours for up to 3
years.
Software Upgrades
Granicus provides its software as a "Lifetime License", and all software upgrades are included as
part of your Managed Services program. This includes both the rights to use the upgraded
software and any services required as part of the upgrade process.
Bandwidth and Storage
Through Granicus Managed Services we wilt provide all of the bandwidth and storage necessary to
utilize your solution. The Granicus Managed Services plan includes "Unlimited Bandwidth" for
streaming the City's live and on-demand content over the Internet through the Granicus Media
CenterTM'.
The Granicus Managed Services base plan also includes 12 months of archiving for all public
meetings and 50 hours or 7 Gigabytes of storage for additional content at the Granicus Media
Center"".
Project Implementation Timeline
Granicus is pleased to begin a promising and successful relationship with The City of Columbia
Heights. To begin the process, we have outlined a timeline to ensure the efficient and organized
implementation of your Granicus solution. Granicus guarantees a 30-day implementation period,
which begins the day the service contract and initial fees are received.
. e
Client delivers signed proposal and service contract to
Granicus Pre Kick-Off
Full purchase order is issued by the Client Pre Kick-Off
Project Kick-Off Week 1
Installation project plan completed by Granicus (i Client Week 1
Hardware built, configured and tested Week 2
Granicus in conjunction with the Client's Webmaster will
complete the website Integration Week 2
All Onsite Installations Completed Week 3
Training Completed ~ Week 4
Client completes two-day solution testing and final
implementation sign off Week 4
Go-Live: Client releases remaining project funds to
Granicus Week 4
Unless otherwise stated in a program announcement or solicitation, this signed and accepted
proposal must be received by 6/30/2007.
Sign to accept proposal.
Return to representative or:
The City of Columbia Heights
Client Signature:
Date:
Granicus, Inc.
568 Howard St,
Suite 300
San Francisco, CA 94105
Granicus, Inc.
Signature:
Date:
Professional Services Description
Configuration:
Configuration of Granicus hardware includes the assembly of all server and encoder components.
Base operating systems are installed on Granicus or client supplied hardware. The hardware and
software is optimized for streaming media applications. Granicus software is then installed and
initial configuration and testing is performed.
Web Site Integration:
Web site integration includes incorporating the public components of the Granicus Media
ManagementTM software into the client's website, matching the took and feel, and integrating the
navigation. This service also includes the custom design of a client specific pop-up video player, or
skin, and a custom agenda parser to increase indexing quality and efficiency. In addition, our
MinutesMaker feature can be customized to provide automatic generation of cross-linked meeting
minutes to meet your specific needs.
Remote Installation & Training:
Remote installation of hardware at client's location includes configuration of: analog audio and
video feeds to the encoder, Internet and LAN connectivity, configuration of firewalls and proxies,
all hardware with power and backup power supplies, and final system configuration with the
Granicus Media Center. Once the system is up and running Granicus' engineers finish the setup by
tuning the audio and video remotely. A training session concludes the onsite visit.
Once the system is installed, our engineers will remotely monitor your equipment to assure that it
is continually operating to original specifications.
Granicus MediaManagerTM' Software
Granicus MediaManager"" consists of proprietary web-based software tools designed to efficiently
organize and manage your streaming content. These tools put the control of broadcast activity,
user account management, live event management, and usage reporting in your hands.
The software has been broken up into four segments to meet the unique needs for a variety of
local government agencies.. These three components are: 1) Media Manager"" - Basic, 2)
MediaManagerTM -Enterprise, and 3) MediaManager"", -MinutesMaker. Each of these components
are described in detail below. MediaManager'"' -Basic is the foundation technology of every
solution and is required before adding the Enterprise or MinutesMaker software modules.
MediaManaeerTM' Basic
Public Site:
Our solution includes several pages for your Internet users to access on-demand media and live
broadcasts. Users will use these pre-built pages to search out specific footage, and jump to specific
events within your audio/video archive. The Granicus solution also allows for a key word search
based on alt of the index points associated with the City's complete library of video archives. This
functionality substantially increases the convenience of access to and use of meeting archives.
Around these core pages you can instantly control user access using a registration and log in
system. All public web pages are seamlessly integrated into your current website, so that the look
and feel of your site remains consistent. The MediaManager -Basic software license allows for one
custom build archiving listing page, and one video skin. By adding MediaManager°" -Enterprise you
will the ability to create and customize an unlimited number of public pages by utilizing our
templates and views tools. See MediaManagerTM` -Enterprise for more information.
Protected Administration Site:
As a client of Granicus, you will have access to a web based administrative site that will allow you
to create and manage archives, schedule and index live events, link documents and minutes of
meeting to the video, view real time usage reporting, and configure content distribution. You will
also have access to a series of video editing tools that can be used to enhance your on-demand
content once it has been broadcasted or encoded.
Media Acquisition tools give you the ability to add audio and video content to your
content library from a variety of sources. Utilizing the Granicus Outcast^" encoder, live
events can be simultaneously broadcast and archived to the library easily and directly
through the live event manager, During a broadcast you can add times stamped data, such
as agenda item indices or slides, allowing you to create rich multimedia presentations. You
are also given a simple media import tool that can be used to import any pre-encoded
content from your desktop into your archive listing. Finally, the Granicus OutcastTM`
encoder, which is included with MediaManager" -Basic, can be used to encode your analog
video by replacing the live signal with that of a standard video playback device such as a
standard VCR or DVD player. In this scenario, the same capture tools for managing a live
broadcast can be used to make your valued offline content available online. Granicus also
offers in house from encoding from VHS or DVD as part of our professional services.
Automatic Live Event Scheduler and Archive Publishing -Live events, such as City
Supervisors meetings, can be easily scheduled to be both broadcast live and archive
through the Granicus Live Event Manager. By utilizing this tool, the City will not require
staff time or technical assistance to start, stop or archive their live events. Archives are
automatically transferred from the Granicus OutCast^" encoder to the Granicus
MediaCenterTM' and automatically published the City's web site. These features
substantially decrease the need for staff time to manage content creation and publishing to
the city's web site.
• Media Clip Administration provides clients the tools to create, edit, delete, index, trim
and merge digital video clips. Once the media is in the archive library you can utilize
indexing tools that allow you to set multiple "Jump To" points into the video, providing
your end user the ability to easily navigate your streaming content. Various other editing
and organizational tools allow you to modify your archives and add to the searchable Meta
data associated with each archive.
• Meeting Agenda Parser allows the City to index its video archives based on agenda item
titles, by automatically pulling the agenda item titles and descriptions from the City's
agenda and loading them into the Granicus MediaManager"". These agenda item titles are
than loaded into the live event manager, which allows you [o index your video in real time
by simply clicking on an agenda item title and pressing enter when the council or board
begins discussing that issue. Other solutions, if they offer indexing, force you to manually
retype and load the text for each agenda item. The Agenda Parser feature assures quality
indexing and substantially decreases the staff time need to create indices.
• Searchable Indexes -Audio and Video archives, which are viewable over the Internet, can
be easily indexed with multiple jump points through the Granicus MediaManager"" software.
These indexes allow users to jump directly to the specific point in the City's audio/video
archive. The Granicus solution also allows for a key word search based on all of the index
points associated with the City's complete library of video archives. For example a key
word search on "Water" will return to the user a direct link to all of the audio/video
archives, which discuss water usage in the City. This functionality substantially increases
the convenience of access to meeting archives.
• Searchable Closed Captioning -The Granicus solution supports the use of closed
captioning, and the association of the captioning with the streaming media. Captions are
viewable during live and archived streaming for full ADA compliance. For archived
meetings the captions can also be searched by key wards allowing the user to jump to the
appropriate point in the video archive. !n addition captions can also be used to create a
transcript for a particular agenda item through the Granicus MediaManager^^ Software.
• Document Management enables documents to be manually loaded and linked to video
archives and directly associated to the appropriate agenda items, resulting in a searchable
archive that includes both the audio/video record of your meeting and the staff reports or
other documents that were used during the meeting. cross~linl<ing documents and
audio/video archives provide the most comprehensive records archive system available. To
improve the efficiency of integrating and (inking your meeting documents with your
meeting audio /video see the Document management Integration option included with
MinutesLinkerTM'.
• CD Download with Indexing -Audio/Video Archives can be quickly downloaded and burned
to CD by any administrator of the Granicus solution. The CD download also includes the
agenda item indexing information so users of the CD can still jump directly to the agenda
items they are interested in. This tool conveniently provides offline copies of your
meetings for those citizens without Internet access.
• Media Delivery subsystems, such as the Granicus StreamReplicatorTM and MediaVault'"',
maximize your existing infrastructure investment by allowing you to deliver content using
local storage and bandwidth when appropriate. These systems function transparently as
part of the Granicus solution, and complement the robust delivery architecture at the
Granicus MediaCenter°". No special training is required to operate these devices as they
function autonomously and are controlled by Granicus MediaManagerTM' software.
• Summary Reports provide you with detailed usage reports concerning: streaming requests,
average user bandwidth, outbound bandwidth, content popularity, and media storage
usage.
MediaManaeerTM' -Enterprise
User/Group Administration provides clients with the tools to set login and registration
requirements and create new user accounts. Tools are also provided to manage and utilize
the account information for registered users and export valid e-mail addresses into a quick
mailing list, Most importantly, the group management tools allow you to categorize your
media library, automatically limiting a users access to those clips that you specifically
made available to them. By creating group administrators who control certain clips and
managing users accounts, you can distribute the responsibility of managing your media
library.
Access Control -Access control for content and groups of content allows you to define
exactly who can access what content and from where. Access control can be based on IP
address, username/password or both.
• Complete Template Language -The Granicus MediaManager"" software uses a tag based
template language to display all published content. This allows you to finely control the
look and feel of your video and video-related pages, and does not restrict your layout like a
header/footer based publishing system would, By utilizing the Granicus MediaManager°" -
Enterprise license you can create and edit an unlimited number of publishing templates.
These templates can be easily managed through our HTML editor by your webmaster.
Views System -The views system is the counterpart to the template language. The
Granicus MediaManagerTM software allows you to publish video archives and a list of
upcoming live broadcast to the web by creating views. To create a view you simply select
the appropriate template and specific content you would like to have published. For
example, a City may want to publish all of its City Council archives and the upcoming live
broadcast of the City Council meeting on one webpage. To do this simply select the City
Council archive folder and City Council event and then select the appropriate template.
This will generate an HTML webpage with the appropriate look and feel and content. Link
this page into your existing website and your ready to go.
MediaManaeerTM - MinutesMaker""
• Granicus MinutesMakerTM' acts as a substitute to the City Clerk's current live audio
recording equipment and minutes annotation tools, making it simple to annotate your
meeting minutes live during the meeting. By using the Minutes Maker software you can
capture motions, votes, and discussion summaries as they occur leaving you with minimal
annotation work the next morning. The MinutesMaker"" software logic is based on Robert's
Rules of Order and standard parliamentary procedure. Thus, allowing the system to easily
record a variety of motion types including, amendments, substitute, and free form
motions. In addition, the system easily handles updating of the role call during the
meeting, recording the times that voting members join and leave a meeting. Votes are
recorded live through a simple interface, which defaults all members to yes or absent
based on their current attendance at the meeting. Every item that is annotated through
the software is automatically linked to the audio and video record of your meeting as you
type, enabling very efficient cleanup of your minutes after the meeting.
If the Clerk does need to review the audio of the meeting the next day in order to update
their minutes, you can simply click on the text of your minutes and the MinutesMakerTM'
software will play back the audio and video from that precise point in the meeting. While
you are watching or listing to the meeting record you can simply and quickly edit the text
of your minutes. As a result, you will no longer have to spend hours fast forwarding and
rewinding through the audio tape of your meeting in order to finish you minutes.
• Minutes Templates are utilized to format the look and feel of your minutes document.
Using the minutes template tools Granicus will develop an HTML minutes document that
looks virtually identical to your current minutes format. However, the new minutes
document will include links to the audio /video archive of your meeting as well as links to
the appropriate supporting documents like staff reports for that meeting.
Mobile Encoder Option -The Granicus MinutesMaker"" also enables you to utilize the
Granicus MobiteEncoder"". The MobileEncoderTM' will allow you to utilize all of the
functionality of MinutesMakerTM to record and index the audio /video of your meeting, and
take your meeting annotations at a remote location without Internet access. When you
return to your office, you can simple upload the audio file to the Granicus Media Manager.
At which point it can be automatically published to the City's web site or edited just like
the meetings that take place in the council or board chambers.
Document & Agenda Management Integration -Granicus MinutesMaker^" allows for the
integration of the Granicus Streaming media solution with a document management or
agenda management solutions in order to create the most complete and accessible archive
of your public meetings and legislative history. Granicus and its partners are working
together to produce a system that will archive and manage all aspects of your public
meeting records. This includes meeting agendas, minutes, documents and audio/video
recordings. All of these media types are automatically synchronized and cross-linked
allowing for intuitive web based search and retrieval of information. In addition, the
document and agenda management integration will allow the two systems to automatically
share information and streamlining your agenda and minutes workflow.
Voting System Integration -Granicus MinutesMaker"" is required for integration with the
Granicus VotingSystem"" software. The Granicus VotingSystem°" workflow is integrated
tightly with the Clerks use of the Granicus MinutesMakerTM' software, which together allows
legislative motions, votes, and attendance information to be recorded directly from the
council member's finger into the clerks meeting minutes.
Granicus MediaCenterTM -Content Management and Delivery
To deliver reliable, high-quality audio and video content over the Internet you must have a secure
and scalable distribution facility able to support hundreds or thousands of concurrent users; with
this as our goal we created the Granicus MediaCenterTM'. The Granicus MediaCenterTM' enables us to
store and distribute your content over the Internet to ensure your audience consistently receives a
high quality stream.
How it Works
The Granicus MediaCenterTM is the core of al! Granicus Internet broadcast solutions. This secure
and reliable facility stores and distributes rich media events to the public over the Internet. Live
streams are encoded at your location and one stream is sent to our streaming servers at the
Granicus MediaCenterTM`. Archive files can also be uploaded directly to our servers. Your streaming
content wilt be available through your web site, but the Granicus MediaCenterTM handles all
requests for both live and archived streams. The only streaming that will travel over your network
is the one stream per source, you are sending to the Granicus MediaCenterTM.
The Granicus MediaCenterTM" is well equipped to handle atl of your streaming needs. It has direct
redundant Internet connectivity at optical wavelength speeds to a variety of major Internet
backbone providers, including Qwest Communications, SBC/Pacific Bell and others.
In addition to providing standard Internet Data Center power facilities the Granicus MediaCenterTM"
has the significant added benefit of being a Designated Block 50 facility, allowing the facility to be
exempt from rolling blackouts.
MediaCenterTM Features;
• Flexible Storage Programs
• Flexible Distribution Programs
• 24/7 System Support
• Redundant Storage
• Redundant Network Connections
Granicus OutcastTM Encoder- Feature Rich Encoding
The Granicus Outcast encoder coupled with the Granicus MediaManager"" Software makes live
streaming and archiving a simple and hands off process. Most encoders simply convert an audio
video signal into a digital format that can be used for streaming; the Granicus Outcast"" does much
more. Using the Granicus Outcast'"' with your Granicus solution allows for live event scheduling,
automatic web publishing, live indexing, slides, closed captioning, and automatic archiving and file
transfer to distribution servers
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How it Works
The Outcast"" Encoder integrates with the web-based Granicus MediaManagerTM software and
transfers live broadcasts to the Granicus MediaCenterTM' in real time. The Granicus MediaCenter""
then duplicates and distributes your high quality audio and video content to the audience
requesting the content.
While broadcasting a live event, the on-site Granicus Outcast'"" Encoder can also archive your
broadcasts for on-demand viewing later. Once your broadcast is complete, the encoded event is
automatically transferred to the Granicus MediaCenter"" where our suite of streaming media tools
is accessible for editing, management and publishing functions.
Outcast"" Encoder Features:
• Live Ft Scheduled Broadcast Control
• Automatic Archiving
• Multiple Bit Rate Support
• Automated Broadcast and Archive Publishing
• Live event management: Indexing, Slides, and Closed Caption
`~ I~ ~~X
`tnified terhnalagies
Web Streaming Video Software & Services
Estimate
Prepared for:
Paul Grosse
Gity of Columbia Heights
(763)706-3636
Paul.Grosse@ci.columbia-heights.mn.us
Prepared by
Hugh Huelster
Implex
(612) 339-8255 ext. 203
hugh@implex.net
implex
unified te[hnologies
Table of Contents
Description: Web Streaming Video Software and Services ......................................................... 3
Implex's Response To Columbia Heights' Request For An Estimate ......................................... 5
Estimate Specifications:
Appendix A QwikCast Solution Brief
......................................... .................................. 7
................................................................................. 8
Implex Offerings .............
............................... 10
Appendix B QwikCast Estimate for The City of Columbia Heights, Minnesota.........
12
City of Columbia Heights: Web Streaming Video Software & Services Estimate
imPl~x
1 unifieA te[hnologies
of Columbia Heights, Minnesota: Web streaming Estimate
Dated: December 18,
Contact: Paul Grosse
Contact Information:
City of Columbia Heights
590 40th Avenue N.E.
Columbia Heights, MN 55421
(763)706-3636
Paul.Grosse@ci.columbia-heights.mn. us
Description: Web Streaming Video Software and Services
SCOPE OF SERVICES
The City of Columbia Heights desires to offer live web streaming of its City Council, Planning
Commission and other meetings, and a searchable video archive allowing users to select the
specific agenda item, or city message of interest, using simple keyword searches.
BACKGROUND
"The small, friendly city at the top of the St. Paul/Minneapolis, Minnesota metro area," is
adjacent to Minneapolis. Its location affords residents and businesses easy access to the
Twin Cities via the nearby freeway system and two major highways as well as all the benefits
of awell-established first-ring suburb.
Columbia Heights Government-access Channel 16 (COLUMBIA HEIGHTS 16) is a
government-access channel available to subscribers of Comcast. The City Council has
equipped its new Council Chambers with cameras and other audio and visual equipment to
allow for the broadcast of its meetings on COLUMBIA HEIGHTS 16, including
• City Council meetings
• Planning Commission
Meetings of other City groups might be televised in the future
City of Columbia Heights: Web Streaming Video Software & Services Estimate
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1 unified technblogies
Interested parties unable to watch COLUMBIA HEIGHTS 16:
Residents who do not subscribe to Comcast Cable or who subscribe to DirecTV or some
other technology.
Business owners and managers who live outside of the Columbia Heights.
Those who do not have access to COLUMBIA HEIGHTS 16 may borrow DVDs of meetings
from Columbia Heights City Hall.
GOALS
Broadly stated, Columbia Heights wishes to acquire a
comprehensive, scalable, and flexible digital video streaming and indexing solution, with,
easy recall of video content by residents and staff, and
the ability to stream video live sometime in the future. (Currently, meetings are not
streamed live.)
City of Columbia Heights; Web Streaming Video Software & Services Estimate 4
, Implex
unified technologies
Implex's Response To Columbia Heights' Request For An Estimate
We thank the City of Columbia Heights for inviting Implex's response to its Web streaming
inquiry. We are enthused by the prospect of adding the City of Columbia Heights to our
growing number of municipalities using, or exploring the implementation of our Web
streaming solution, QwikCast.
Of the many reasons the City of Minneapolis, and the City of Saint Louis Park, use our
application are articulated within this RFP: ease of use by viewer and City administrative
staff, preservation of fhe City's bandwidth, and easy integration with existing infrastructure.
We see no reason why this shouldn't be true of the City of Columbia Heights as well.
We begin with an executive summary. Thank you again for this opportunity.
EXECUTIVE SUMMARY
Implex, a privately held company based in Minneapolis, Minnesota, was founded in 1996, as
a business-class Internet Service Provider (ISP). In 1999, Implex acquired Digital Edison, a
premier interactive design, streaming media and application development firm. Through the
merger, Implex gained significant, innovative Web site development, and digital marketing,
capabilities, permitting it to broaden its service offerings to its many clients, including: The
Cities of Minneapolis, and Saint Louis Park, 3M The St. Paul Cornpanres, Hubbard
Broadcasting, Land O' Lakes, Target, CBSANCCO, Honeywell, ESPN-Asia, lllbruck GmbH,
Public Radio International, United Power, and, FMC/United Defense.
In 2005, Implex purchased Dataride Inc. - a high performance Web hosting firm -expanding
our presence in the domestic and international markets, expanding our client base in
Canada, United Kingdom, and much of Europe including Germany, Netherlands.
Today, Implex continues to experience significant growth, collaborating with more than 2,000
clients worldwide -assisting Them to achieve their technological objectives and make
meaningful connections between their customers, vendors and employees in the digital
economy.
Of particular relevance to this estimate is Implex's software application, QwikCast. The
QwikCast software program provides abrowser-based interface, allowing the user to create,
edit, manage, and operate video on demand and live broadcast streaming media events.
Assembly of an event is accomplished using the QwikCast wizard. Content is loaded into the
system and activated dynamically through a graphical interface (the Live Operator Console,
or the Video On Demand [VOD] editor.
Features include:
• PowerPoint to html conversion
• Polling Question creation and graphing
• Survey creation
• Related documents
• Related URLs
• In-stream URLs
• Windows Media (192x144, or 320x240 sizes)
• About Web cast
• Presenter information
• Help information including sample file for end user test
• Table of Contents
• Book marking
City of Colwnbia Heights: Web Streaming Video Software & Services Estimate
im lex
~ifietl technolo9i=5
• Basic Registration
• Q&A to a live presenter
To view a QwikCast, the viewer first goes to the QwikCast pre-flight page where they can test
their computer, select their bandwidth, and launch the QwikCast player. The QwikCast
Player loads the interactive elements into an easy to use interface for the viewer to operate.
The following segments will reveal how QwikCast will meet, and exceed, the City of Columbia
Heights's immediate and future streaming requirements.
In closing this summary, working with Implex will permit the city of Columbia Heights aone-
stop shop experience when seeking Internet support. Implex is comprised of three divisions
with which we serve clients-
• The bigital Marketing Group
• The Integrated Solutions Group, and
• The Network Infrastructure Group.
We assist our clients no matter their technological need.
Strategic interactive marketing, net-centric branding and graphic design, online sales process
planning and systems, multimedia and streaming production, and digital marketing consulting
expertise are inherent within these divisions.
The skills of our system development teams and engineers, combined with our extensive
business-class network -wired and wireless, and Fort Knox like Data Center; permits Implex
to securely maximize the interactive, and productivity capabilities of the Internet.
We'll help you successfully drive your City's online strategies, tactics; and municipal
messages enabling the City of Columbia Heights to meet or exceed its' civic goals. In other
words: Implex wrll make the net work for you.
Thank you.
City of Columbia Heighfs; Web Streaming Video Software & Services Estimate 6
irr~t~'~ry+hx
1 upiFied technologies
Estimate Specifications:
The following specifications outline Cofumbia Heights's requirements for the proposed
service.
The QwikCast application shall:
o Provide the ability for viewers to jump directly to the given agenda item they are
interested in from the agenda {table of contents,)
o Exhibit our experience implementing web streaming solutions for municipalities or
other government agencies similar to Columbia Heights, e.g. (copy & paste the
following into your browser) htto://www.ci.minneapolis.mn us/webcasts/,
htm
o Support a minimum of 1,000 concurrent users for live and archived streams. Implex
infrastructure handles large numbers of viewers for live or archived streams. If an
unusually large number of viewers are anticipated for a particular event, Implex can
invoke its edge server network when provided adequate lead-time.
o Preface or tag any video segment with a specified City message or promo. The
QwikCast software permits such tag placement.
o Provide archived streaming of all broadcast meetings'. Allow for a keyword search of
agenda items or transcript of text (see item one in this list.) If the City desires, Implex
can archive meetings on a remote, vendor-managed server for a period greater than
one year. Implex can archive the City's assets for as long as it wishes. Storage and
transfer costs are additional.
o Support automatic web publishing and archiving, QwikCast contains these functions
within its admin wizard.
o Enable reports and statistics on viewership of Internet (and possibly) Intranet content.
QwikCast contains these functions within its admin wizard.
o Display available City (video) messages that can be viewed. QwikCast permits this
activity.
t Please note the City of Minneapolis archives assets for approximately 90 days, after which they burn the files
to a disk, and remove them from the server.
City of Columbia Heights: Web Streaming Video Software & Services Estimate
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Appendix A
QwikCast Solution Brief
Use QwikCast To
• Web stream Columbia Heights' important goveminentai meetings
• Communicate unified messages,
• Show, and Tell, with video and graphics,
• Engage Columbia Heights' audiences interactively--soliciting feedback, testing, &conducting
polls and surveys.
Browser Based Interface
The QwikCast software program provides a browser based interface, allowing the user to
create, edit, manage, and operate video on demand and live broadcast streaming media
events. Assembly of an event is accomplished by using the QwikCast wizard. Content is
loaded into the system and activated dynamically through a graphical interface (the Live
Operator Console, or the Video On Demand [VOD] editor.)
Features include:
• Powerpoint to html conversion
• Polling Question creation and graphing
• Survey creation
• Related documents
• Related URLs
• In-stream URLs
• Windows Media (192x144, or 320x240 sizes)
• About Web cast
• Presenter information
• Help information including sample file for end user test
• Table of Contents
• Book marking
. Basic Registration
• Q&A to a live presenter
All Interactive Web cast events are recorded to a SQL database, with a granular level of
reporting functionality. Users can view publicly available QwikCasts, or be requested to
register. Higher levels of security are available through integration with an employee
database. Interface customization is another QwikCast feature, permitting basic branding
opportunities for the Implex client.
The application resides in a single physical location with attached databases, application
servers, Web servers, and multiple media servers and encoders. It is a Web based
application, available from any location with Internet access. The Implex.net IQ system is an
integral part of the QwikCast application. It constantly monitors the status of the system's
servers and encoders. The IQ system sets up a monitor and queue for all QwikCast related
processes. If an error occurs, the IQ system alerts the QwikCast development team.
!wikCast Overview
QWIKCAST CONTAINS PERMISSION-BASED ACCESS TO THE ADMINISTRATIVE
FUNCTIONS.
Access levels include:
• Administrator Levei
City of Columbia Hoights: Web Streaming Video Software & Services Estimate
~,r II"71~7~GX
unified te[hnnlogies
• Content Creator
• Live Broadcast Operator
• Publisher
• Reporter
QwikCast Player
The QwikCast Player is the heart of the application. All functions, designated for use during
an event, are accessed via the player application page.
• Streaming Media (Audio or Video)
• PowerPoint Slides (synchronized with the streaming media)
• User Polls
• Poll Result Graphing (Pushed in place of a PowerPoint slide)
• Live Questions (live activities only)
• Surveys (can be pushed pre, post or during the QwikCast. This option
• opens a separate window)
• Book Marking (allows the End-User to "Book Mark" their place in a QwikCast for later
continuance -Available for internal QwikCasts only).
• Related Documents and URLs
• Additional Navigation
• About the QwikCast
• About the Presenter(s)
• Table of Contents (TOC)
• Help
• Exit
To view a QwikCast, the viewer first goes to the QwikCast pre-flight page where they can test
their computer, select their bandwidth, and launch the QwikCast player (similar to the player
screen at left.)
The QwikCast Player loads the interactive elements into an easy to use interface for the
viewer to operate.
QwikCast Wizard
The QwikCast Wizard is the administration system used to create, modify, and manage
QwikCast accounts and QwikCasts. The following functionality is available:
Manage QwikCasts
• Create New QwikCasts
• Publish/Un-Publish QwikCasts
• Modify un-published QwikCasts
• Delete un-published QwikCasts
• Manage QwikCasts Presenters (Create/Modify/Delete)
• Operate Live QwikCasts
Run reports:
• An Individual QwikCast
• Billing Reports
• User Responses
• Downloadable to .csv
Manage the publishing directories
• Create New Directories
• Delete Directories
• Manage Directory Level Permissions
Cily of Columbia Heights: Web Streaming Video Software & Services Estimate
im lex
pified te[hn~logies
The Benefits of QwikCast
QWIKCASTING IS HERE TODAY
• Economical
• Global reach
• Can be reviewed at anytime
• It's No Longer Rocket Science
Software Languages
Implex.net develops its software applications with the end user, and a firm's IT staff in mind.
The end user seldom need download any additional software when accessing QwikCast as
the only requirement is a browser and the Windows Media Player. Both are often installed on
new machines.
Connectivity
Bandwidth continues to challenge Internet users, though not as severely as in the past.
QwikCast will accommodate low (auto-negotiates between 22Kbps-37Kbps) and high (auto-
negotiates between 150Kbps - 250 Kbps) bandwidth users. Audio only with PowerPoint is
an option for those severely limited access or equipment. Higher bandwidth can be
accommodated with advanced notice.
Content Origination
QwikCast, a Web based application, supports content encoded for life on the Web-audio,
video, PowerPoint, etc.
Implex Offerings
Development
We have developed, or enhanced, thousands of web sites over the past 9 years. From small
"business card" web sites to fully interactive enterprise level sites, we can make the 'Net work
for you.
• Consulting, Strategies,
• Project Management
• Web Sites: We build web sites to grow as your needs grows:
o Add navigation points or sections to your site without rebuilding or re-engineering,
saving you time and money.
o We make portable web sites.
o We will not lock you into hosting your site with us by using exotic or proprietary
software to make it run.
o When we build you a site, chances are you will be able to take your site to any web
hosting company and the site will work.
o We only want clients to do business with us because they want to, not because they
have tol
o Our developers are skilled in many different programming languages and we have
servers running many different server software solutions.
o We can work with ColdFusion, ASP, and dotNet based web applications, to name a
few, allowing us to recommend solutions that are right for you.
City of Columbia Heights: Web Streaming Video Software & Services Estimate 10
im (ex
~ified Yechnolocdie,
Hosting
Implex.net Data Center
Implex.net's data center offer state of the art ability in Internet connectivity and server
maintenance. A partial list feature includes:
• Triple redundant internet connections with BGP
• 24 hour video surveillance
• Card Key Access
• 4x7x365 monitoring of internet and electrical connections
• 24x7x365 available emergency service
• Redundant Air Conditioning
• Diesel backup generator and UPS protection
• FM2000 Fire Suppression
Collocation
• Open Shelf Rack Mount
• Closed Shelf Rack Mount
• Committed & Burstable Bandwidth Pricing
• Real Time MRTG Statistics
• Redundant Backbone Connections
Web Hosting
• Disk Space
• entail Accounts
• Postini Anti Virus
• Secure Socket Layer (SSL) directory or Certificate
• Graphical Stats
Managed Services
Streaming
• OwikCast Live & Video On Demand (VOD)
• 24/7 broadcast channels
• Encoding
• Backhaul
City of Columbia Heighfs: Web Streaming Video Software & Services Estimato 11
imP lex
l unified terhnologies
Appendix B
QwikCast Estimate for The City of Columbia Heights, Minnesota
Estimate for The City of Columbia Heights, Minnesota
Implex.nat QwikCasf TM Streaming Media Services
Confmcfor Fetlerel Identification Number 4 14 8 628 51
Estimate good far 30 days from 29 December 2006.
The following estimate outlines fhe
gwikCasr services & associated costs,
proposed by Implex.ner, to fhe City o/ Ona Time
Columbia Heights. Quantity Each Costs Ongoing Support Costs
• scope specmcanons--prepare the OwlkCasl*~" $ - $ - $ -
syslem to accommodate the streaming media $ - $ - $ -
requirements o(Ihe City of Columbia Heights, MN. $ - $ - §
(hours @ $150/hour} § - $ - $ _
Set-up fee ($100/hour) 2 $ 100.00 $ 200.00
Training ($100/hour) 4 $ 100.00 § 800.00
IMo>fty~Ty~;xpsnsea _ $ _ $ $ $ g -
• OwlkCast Subscription Fee 1 $ 600.00 $ - $ 600.00 § 7,200.00 $ 7,200.00
• Four (4) OwlkCast Broadcast Channels 4 $ 50.00 $ 200.00 $ 2,400.00 $ 2,400.00
• One (1) Stored Wlntlows Media (Base Price) 1 $ 24.95 § 24.95 $ 299.40 $ 299.40
• Slx (6) GB Stored Windows Media 4 $ 70.00 $ 280.00 $ 3,380.00 $ 3,360.00
• Encoding Services 0 $ 260.00 $ - $ $ -
• Implex Producer Services (If desired) $100/hour $ _
iOTAi INVESTMENT $ 1,350.00 $110495 $1460940 $ 13,25940
roving monthly storage requirements should ba accomodaled during the next
u unless a dramatic increase In hosted content is realized (ditto viewership
tsfer.) Implex, and the qty, will monitor fhe situation montly, and will adjust
is necessary. Additional hosting and transfer fees, aver and above the
nlhly allotment, will be Invoiced at Implex,net's prevailing rates.) The
adcast ra[e assumes fhe encoding will occur al the City, on the Ciry's
:otlers. If Implex.net is to tlo the encoding, the rate will be changed
City of COlufnbia Heights: Web Streaming Video Software & Services Estimate 12
Quotation
Alpha Video Inc
7711 Computer Avenue
Edina, MN 55435
www.alphavideo.com
Contact us at:
Phone: 952-896-9898
Toll Free:800-388-0008
Fax: 952-896-9899
We are an equal opportunity employer
Paul Grosse Wk 763-706-3609 Bryan Nelson
City of Columbia Heights Fax 763-706-3601 952-841-3304
590 40th Ave NE
Columbia Hei
hts MN 55421 z ~3P.O:#~ -.,Terms t ... ,~ : "`f `. . ~ bat p =`
g
NET 30 38052 12/27/2006
Descri tion Qt Price Extended
1) Streaming Encoder Hardware and Instal(
POWEREDGE Dell DuoCore 2.8ghz 1U Rack Server Computer 1GB 250GB DVD 2 1,989.00 3,978.00
95.00430 Osprey 230 Capture Card 2 349.00 698.00
SMT-INSTALLATION Setup Labor 6 90.00 540.00
M1SClNSTALL PARTS Misc Installation CableslMaterials 1 40.00 40.00
Subtotal 1 5,256.00
Subtotal 9,456.00
Tax 5.500% 341.64
TOTAL $9,797,64
Accepted By: Date:
"Where the Future of Digital Video Happens First^
All information contained within this quote is valid for the next 30 days.
Thereafter, all prices and applicable charges are subject to change.
Page 1
COfY1CgSt®
C7 ~ r ~ ~I-t r ~ ~ ~~~
~_I'.n ~~ > I i~
i
I•~r
January 4, 2007
Assistant to the City Manager Linda Magee
590 40th Avenue NE
Columbia Heights, MN 55421
Dear Assistant to the City Manager Magee,
Comcast Cable
9705 Data Park
Minnetonka, MN 55343
Comcast's agreement with Sinclair's ll/ station WUCW-HD expires shortly. We
are currently negotiating with Sinclair to reach a fair agreement, bui it is possible
that Comcast may be required by Sinclair to suspend carriage of WUC;W-HD as
early as February 5th if Sinclair elects to pull the station from our lineup.
As you know, we are not legally allowed to carry the station without Sinclair's
permission, but we will continue to do everything in our power to avoid service
interruptions.
Should you have any questions, do not hesitate to contact rrie at (952) 607-4204.
Sincerely,
Kathi Donnelly-Col._..
Director of Governrnent Affairs
Comcast, Twin Cities Region
~~.t` v ~ ~- -l c>
~~~.'~Pnc-~~
~a~~ 1~4~
Free Holiday Concerts -Comcast is partnedng with The Saint Paul Chamber Orchestra to host a series of community
holiday concerts. All are free. Three are open to the public ,and one is a special invitation-only performance for family
and fdends of armed forces serving in Iraq. The orchestra presents these concerts as a way of giving back to the
community, and we are pleased to offer our support. Please plan to attend a concert near you: On Tuesday,
December 19, 7:00 pm, at First Lutheran Church in Cdumb is Heights; on Wednesday, December 20, noon al the SPCO
Center in downtown S[. Paul; on Thursday, December 21, 7:00 pm, in the Hopkins High School Auditorium; and by
invitation to our armed services families on Friday, December 22, 7:00, at the Ted Mann Concert Hall in Minneapolis.
Call 657-291-1144 to reserve free tickets.
Programming News - We are pleased to announce that on Thursday, November 30, ReelzChannel was launched on
the Digital Plus tier, channel 260. Far fans who really want to be in the know about movies, ReelzChannel is the
authority for the latest buzz in the movie biz. ReelzChannel is the creation of Hubbard Broadcasting. To hear more
about what the Hubbard family has in store, you can catch Stan Hubbard, Chairman and CEO of Hubbard &oadcastirg
on Comcast Newsmakers -CNN Headline News - in December. Name Changes - In January, several of the digital
tiers vrill have new names. The Digital Sports Tier will be renamed the Sports Entertainment Package.. Tha Tennis
Channel will be added, and the tier will also include Bloomberg Television and Fox Movie Channel. Customers v/no
have Digital Extra will also receive fhe NFL Network, and Fox College Sports Atlantic, Central and Pacific. Versus
(formerly known as Outdoor Life Channel) and The Golf Channel will be carried in HD beginning in January and
known as VersuslGolf HD bringing together the best in HD programming from these two charnels. All the sports action
in high definition I Currently the NBA League Pass Preview Channel, a channel advertising the NBA League Pass
package, will change its progamming format and be available with more game action for subscribers of the NBA
League Pass in midJanuary . Sundance will be moving to Channel 165 and FEARnet is moving to Channel 166. Two
channel will be changing service levels -Encore is moving from Digital Plus to Digital Classic and ESPN Classic
will move from Basic 2 to Digital Classic.
Art Gallery at Home -Enhance that beautiful flat screen on your wall with Gallery Player On Demand. This new
channel will bring fine art masterpieces and stunning photograph s to your HD TV set. The service is being delivered in
partnership with GalleryPiayer Inc., a provider of high-0ef inition digital art and photography. Customers can select the
display of Chemed collections of art and photography drawn from more than 45 world-class museums, leading
publishers, artists and photographers. The images change once a minute and are accompani ed by synchronized music.
Usit www.comcast.com or www.aallervolave r.com for more information. Watch for this option soon)
Between The Lines -Taped at the Comcast Studio in downtown SI. Paul as a community service, Between The Lines
vAil keep you up to date on activities at the State Capitol Anew program airs each Sunday morning on channel 13 at
9:30 am. December's guests are Rep. Marry Seifert -House Minority Leader from Distdct 21q Sen. Larry Pogemiller
- Senate Majority leader from Distdct 59, Rep. Margaret AndersomKellihe r-House Speaker from DisMcl 60A and
Sen. David Senjem -Senate Minodty Leader from District 29.
Comcast Newsmakers -Host Colleen Needles interviews community leader s to raise awareness of issues and events
of local and regional significance. The bminute segments are shown throughout the day just before the top and bottom
o(the hour on CNN Headline News. Watch in December for conversati ons with: Minnesota State Senator-elect Kathy
Saltzman; Hubbard &oadcasting CEO Stan Hubbard; Minneapolis Cdsis Nursery's Mary Pat Lee; David Quigg-
VtfinterSkate Ice Rink; Phyllis Novifskie - HealthEast Care System; Skip James -The Saint Paul Chamber Orchestra;
and Maude Lovelle and RuthAnn Weiss -Northeast Minneapolis Chamber/Canadian Pacific Railway Holiday Train.
NOTE OUR NEW CONTACT NUMBERS
Feel free to contact us al arrytime if you have q~slions about any or ow services.
Kalhi Domelly-Ca'~en -952-1~7-4204 ka h' donnanyy ohen~cat~e~t c_rm or Emmett V. Cdemas -952-607-4225
em „-may r~~EVnanlalr able com^.a~l crvn
~vmcast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
DECEMBER 2006
PROGRAMS
• Mayor's Report (12/12) - 0:28:47
• We Remember: Tony Belinski -1:04:10
• Yashua Messiah (2 shows) @ 0:58:00
• 2006 Coon Rapids Holiday Concert -1:13:02
• Christmas Specials for the Family -1:24:02
• Rice Creek Watershed District Board Meeting - 0:30:03
• From the Mic (4 shows) @ 1:00:00
• IIealing School (4 shows) @ 1:00:00
• Scotty J's Trailer Trash (4 shows) @ 1:00:00
• Mysteries of the Kingdom (4 shows) @ 1:00:00
• Repentance and Love (4 shows) @ 1:00:00
• The Leslie Davis Show (2 shows) @ 0:30:00
• House Call (4 shows) @ 0:30:00
• UFO's and the Paranormal (4 shows) @ 2:00:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Cluistianity (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ I :00:00
• Time of Restoration (4 shows) @ 0:30:00
• Light On The Gospel - 1:00:00
• The LaRouche Coimection (4 shows) @ 0:5830
• Army Newswatch (2 shows) @ 0:2830
• The Prophetic Word (4 shows) @ 0:28:30
• That Which Is (4 shows) @ 0:59:00
• Cluistopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 6
Programs Produced (external) 72
CHANNEL PROGRAMMING
• Cablecast Programs 98
• Cablecast Hours 111
FACILITY USE
• Studio Hours 30
• Editing Hours 46
• Mac G - 4 Usage Hours 58
• Portable Equipment Checkouts 2
COMMENTS
Staff produced a new episode of"We Remember" in December. The guest was
Columbia Heights resident and World War II veteran Tony Belinski.
Comcast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
NOVEMBER 2006
PROGRAMS
• Mayor's Report (11/28) - 0:29:20
• Yashua Messiah (2 shows) @ 0:58:00
• The Wazoo Show Final Episode - 0:27:48
• An Unusual Thanksgiving - 0:59:00
• Rice Creek Watershed District Board Meeting - 0:33:13
• Mn. I-Iouse Candidate's Forum - 1:25:00
• From the Mic (4 shows) @ 1:00:00
• Healing School (4 shows) @ 1:00:00
• Scotty J's Trailer Trash (4 shows) @ 1:00:00
• Mysteries of the Kingdom (4 shows) @ 1:00:00
• Repentance and Love (4 shows) @ 1:00:00
• The Leslie Davis Show (2 shows) @ 0:30:00
• House Call (4 shows) @ 0:30:00
• UFO's and the Paranormal (4 shows) @ 2:00:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Cluistianity (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ 1:00:00
• Time of Restoration (4 shows) @ 0:30:00
• Light On The Gospel - 1:00:00
• The LaRouche Connection (4 shows) @ 0:58:30
• Army Newswatch (2 shows) @ 0:28:30
• The Prophetic Word (4 shows) @ 0:28:30
• That Which Is (4 shows) @ 0:59:00
• Christopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 3
Programs Produced (external) 75
CHANNEL PROGRAMMING
• Cablecast Programs 98
• Cablecast Hours 111
FACILITY USE
• Studio Hours 27
• Editing Hours 38
• Mac G - 4 Usage Hours 50
• Portable Equipment Checkouts 3
COMMENTS
Due to the holiday, November saw a little less activity than normal. However, we did air
a great amount of election related programming leading up to the general election and
then resumed our normal playback schedule around the middle of the month. Our
contributing producers are very understanding during this time and don't mind if we
preempt their programs for the airing of election related shows.
For Veteran's Day we aired several of our "We Remember" programs. This show
features in depth interviews with local World War II veterans and always generates a lot
of interest and feedback in the community.
We will be airing a new episode of "We Remember" in December. The guest will be
Columbia Heights resident Tony Belinski.
,n .;n ,.,2...... _. r ~ . .. ~ -~. ,..
MontJzly Service Level ~ 24 by 7 Period (;omeas'~m
Period: 11/1/2006 Ta 11/30/2006
Minnesota _ Video
Month NCO NCH HWSL TSL ASA %ATB
2006 - 11 203,344 199,954 182,862 91.5% 15 0.199%
Q4 - 2006 203,344 199,954 182,862 91.5% 15 0.199%
Video 203,344 199,954 182,862 91.5% 15 0.199%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Levei by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
%ATB: Percent of time all trunks were busy
7kesday, December O5, 2006 Page 1 of 1
Monthly Service Level ~ Core Hour PeriotC ~mCQS`~p
Periort: 11/1/2006 To 11/30/2006
Mim-esota_ Video......
Mon Ht NCO NCH HWSL TSL ASA %ATB
2006 - I1 168,991 166,359 152,813 91.9% 13 0.199%
Q4-2006 168,991 166,359 152,813 91.9% 13 0.199%
Video 168,991 166,359 152,813 91.9% 13 0.199%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for alt calls
%ATB: Percent of time al! trunks were busy
Tuesdny, December O5, 2006 Pnge 1 of I
~omcast.
COLUMBIA HEIGHTS COMMUNITY TELEVISION
OCTOBER 2006
PROGRAMS
• We Remember: WWII Veteran Elsie Ek- 0:40:15
• Winter Recreation Wrestling Preview - 0:20:17
• Make A Difference Day - 0:26:00
• Mayor's Report (10/10) - 0:25:43
• Mayor's Report 10/24) - 0:27:54
• Mayoral Candidates Forum - 0:26:00
• Yashua Messiah (2 shows) @ 0:58:00
• 5`" District Congressional Forum - 0:28:28
• Senate Candidates Debate - 0:56:40
• Governor Candidates Debate - 0:51:40
• State Representative Forum - 1:24:47
• From the Mic (4 shows) @ 1:00:00
• Mikenastics (4 shows) @ 1:00:00
• Newsmakers (4 shows) @ 0:30:00
• Healing School (4 shows) @ 1:00:00
• Scotty J's Trailer Trash (4 shows) @ 1:00:00
• Mysteries of the Kingdom (4 shows) @ 1:00:00
• Repentance and Love (4 shows) @ 1:00:00
• The Leslie Davis Show (2 shows) @ 0:30:00
• House Call (4 shows) @ 0:30:00
• Rice Creek Watershed District Meeting - 1:02:00
• Music da camera (4 shows) @ 0:30:00
• Environmental Journal (4 shows) @ 0:30:00
• Somali Mai TV - 1:00:00
• UFO's and the Paranormal (4 shows) @ 2:00:00
• Friendship Set To Music (4 shows) @ 1:00:00
• Reality Christianity (4 shows) @ 0:30:00
• Vet's Visit on TV (2 shows) @ 0:29:30
• Love Power (4 shows) @ 1:00:00
• Time of Restoration (4 shows) @ 0:30:00
• Light On The Gospel - 1:00:00
• The LaRouche Coimection (4 shows) @ 0:58:30
• Army Newswatch (2 shows) @ 0:28:30
• The Prophetic Word (4 shows) @ 0:28:30
That Which Is (4 shows) @ 0:59:00
• Christopher Close Up (4 shows) @ 0:28:00
• Somali TV of Minnesota (4 shows) @ 1:00:00
Programs Produced (internal) 8
Programs Produced (external) 94
CHANNEL PROGRAMMING
• Cablecast Programs 118
• Cablecast Hours 121
FACILITY USE
• Studio Hours 33
• Editing Hours 42
• Mac G - 4 Usage Hours 58
• Portable Equipment Checkouts 1
COMMENTS
The channel aired a great deal of election related programming including a mayoral
candidates' forum taped at the facility's studio.
The "We Remember" program featuring W WII veteran Elsie Ek was completed and
premiered in October. Staff will tape another show in November and that should be
ready for airing in December.
COLUMBIA HEIGHTS
DETAILED OUTAGE REPORT
Time #
Date Cit Cause Minutes Am s
10/2/2006 Columbia Hei hts Maintenance 55 2
10/3/2006 Columbia Hei hts Maintenance 34 2
10/4/2006 Columbia Hei hts Cut Cable 83 4
10/13/2006 Columbia Hei hts Cut Cable 44 8
10/17/2006 Columbia Heights Am lifier 39 18
t' ~f!Ci e .... .,, '. SS y.4 , rz+, m .ti z <... a. i t YA9
.v .vNiO
MontJtly Service Level ~ 24 by 7 Period
Period: 10/1/2006 To 10/31/2006 eomcast.
.. _._
Video
Minnesota
Morttlt NCO NCH HWSL TSL ASA %ATB
2006-10 191,842 188,364 169,719 90.1% 14 0.000%
Q4 - 2006 191,842 188,364 169,719 90.1% 14 0.000%
Video 191,842 188,364 169,719 90.1% 14 0.000%
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
ganges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
%ATB: Percent of time all trunks were busy
Tlrursday, November 09, 2006 Page 1 of 1
per -.. W.~.. ~.. _ , .Y' ... .LV t . .w ..e .. ... ... .,. .. .,:`,f`5
Mantlaly Service Level ~ Core Hour Period
Per/orl: 10/1/2006 To 10/31/2006 ~comcast.
Minnesota• Video
Montle NCO NCH HWSL TSL ASA %ATB
2006 - 10 159,723 157,306 143,414 91.2% 11 0.000%
Q4-2006 159,723 157,306 143,414 91.2% 11 0.000%
Video 159,723 157,306 143,414 91.2% 11 0.000%
,° x ~ ~,,
Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It
gauges the percent of calls that were answered in 30 seconds or less.
NCO: Number of Calls Offered to the Call Center
NCH: Number of Calls Handled by the Call Center
HWSL: Number of Calls Handled Within Service Level by the Call Center
TSL: HWSL /NCH
ASA: Average Speed of Answer for all calls
%ATB: Percent of time all trunks were busy
Tbursdny, November 09, 2006 Pnge I of I