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Home My WebLink AboutApril 19, 2007CITY OF COLUMBIA HEIGHTS 590 40th Avenue N.E., Columbia Heights, MN 55421-3878 (763) 706-3600 TDD (763) 706-3692 Visit Our Website at: www.ci.columb&i-beighJs,nut. us MEETING OF TFIE TELECOMMUNICATIONS COMMISSION 7:00 PM, THURSDAY, APRIL 19, 2007 CITY HALL CONFERENCE ROOM Please contact Shelley at 706-3678 if you are unable to attend. AGTNDA• 1. Call to OI•der 2. Roll Call Approval of the Minutes of the Meeting of February 15, 2007 4. Old Busiuess a. Chatulel Check b. Correspondence Log and Company Follow Up on Complaints- o. Status of Franchise Renewal d. Othex Old Business 5. New Business a. Receipt of Atmual Report b. Notice that Bloomberg Television is moving to Digital Classic c. Notice to Customers Regarding MLB extra Innings SetvICe d. Other New Busiuess C~>~ y 6. Reports a. Report of Commissioners Assigned to Access Channels: Educational Access-Dan Swce; Library Access-Bob Buboltz; Govermnent Access--Ken Henke; Public Access-- Reuben Rueu b. Report of Comcast- Februaty & March 2007 Reports --Call Center Statistics --Outage Report --Programs Produced c. Attorney's Report d. Other Reports 7. Adjournment The City of Cotumhia heights does not discriminate on the basis of disabiliTy in the admission m• access tq or treatment or employment in, its services, programs, m• activities. Upon regnest, accmnmodation will he pre~~ded to allmv individuals with disabilities to parficipate in all City of Columbia IIeighls' services, programs, and activities. Auxiliary aids for handicapped pm•sons m•e available upon request when the regnest is made at (cast 96 boars in advance. Please calt the Deputy City CIm1c at 706-36YI, to make arrangements. (T-D 7p6-3692 for deaf or hearing impaired only) THE CITY OF COLUMBIA HEIGHTS DOES NOT DISCRIMINATE ON THE BAStS OF OtBA81LITY IN EMPLOYMENT OR THE PROVISION OF SERVICES EQUAL OPPORTUNITY EMPLOYER THE MINUTES OP THE TELECOMMUNICATIONS COMMISSION PROM THURSDAY, FEBRUARY 15, 2007 The meeting was called to order at 7:00 p.m. by Dem~is Stroik, Chairperson. ROLL CALL: Members Present: Demiis Stroik, Brad Peterson, Bob Buboltz, Reuben Ruen, Ken Henke, Dan Swee and Robert Peltier. Council Representative: Bruce Nawrocki City Representative: Shelley Hanson Comcast Representative: Kathi Dormelley-Cohen Legal Comrsel: Steve Guzzetta The Commission members welcomed Robert Peltier as the person appointed to fill the vacancy created by Dave Mahouey's resignation. As a former field technician for Comcast, be is laiowledgeable about the industry. APPROVAL OI+ MINUTTS Motion by Ken, seconded by Brad, to approve the minutes ofNovenxber 16, 2006 as presented. All ayes. Motion by Brad, seconded by Ken, to approve the minutes of,7anua~y 18, 2007 as presented AZZ ayes. OLD BUSINESS A. Chamiel Checlc It was noted that FSN #27 was not broadcasting any programs again. Katbi Donnelley-Cohen will have a service tech check this out as it may be a problem with the digital receiver. Swee asked whether anyone else who had analog service and not using a box was having fuzzy audio on Channel 45. Stroik said he would check it out on lus set at home and get back to Swee. Katlu told Swee to have whoever was having the problem set up a service call. B. Correspondence Log and Follow Up on Complaints Staff had not received viy new complaints. B. Status of P'ranehise Renewal Staff and Legal Counsel met with Kathi Donnelley-Cohen fiom Comcast at the end of January. The City's proposal was to renew the franchise `as is' for a term of five (5) years. Guzzetta explahied that because of the regulatory uncertainty for both sides, afive-year renewal is reasonable and acceptable to both parties. Tlus would put us on the same schedule to renew the franchise as other cities being served by Comcast. He stated that Comcast is working on a counter proposal that would have some changes to the PEG fees and possible changes in regards to the Public Access Studio. Nawrocki questioned what types of changes were being proposed? Kathi Donmelley-Cohen stated that the lease is up at the Public Access Studio and they are considering other options as part of the negotiation process. Columbia Heights is the only city with a separate studio and it has become very costly to produce the few programs that are actually done there. It is hoped that other arrangements can be anade for our Public Access taping and programming needs. TELECOMMUNICATIONS COMMISSION M1NU"fES FEBRUARY I5, 2007 PAGE 2 Members asked what would happen to the equipment used for distribution that is now located in the studio. Kathi explained that they would still need a small space to hold the equipment and that dishibution would still occiu• through that equipment. They just don't need to lease the enthe facility as they have been doing. The employees would most likely be kept on and work out of a different location. There was a discussion again about broadcasting NASA. I~athi explained that Comcast does have the technical ability to put NASA on an access channel, which has previously been offered. However, they will not put it on an empty channel. Empty channels are reserved for progranniiug that is being added to alI systems. C. Report of IS Dept, re: Streaming Video Reuben stated that he was surprised at how costly it is to stream video on the Internet, especially the storage fees of the video files. Members discussed the idea of having our own server, storing our own files, and having the staff to do this. They thought it would be interesting to know the cost involved in hosting your own. Hanson reminded members that this needs to be re-visited at a later time once decisions are made on what type of services we want to provide, so that the right equipment can be purchased as we upgrade the system, and to ensure the equipment is compatible to provide those services. It may take the expertise of a consultant to make sure the entire system is moving in the right direction. This will be brought back to the cormnission when that process begins. • D. Other Old Business No other old business. NEW BUSINESS A. 4~' Quarter Franchise Fees The franchise fees for 4~~' Quarter of 2006 were received and a copy was enclosed in the agenda packets, B. Notice that SOAPNet is Being Added to Line Up A copy of the notification that SOAPNet was being added to the channel lineup on charnel 120, effective March 1, 2007 was enclosed in the packet. 'T'hat letter also notified the city that the FCC fee was being increased from $.06 to $.07 effective March 1, 2007. C. Update of WUCW Negotiations Kathi said this has still not been resolved, and is being negotiated at the corporate level. Comcast will not pay arr exorbitant increase to carry this programming. She had heard that Media Com had reached an agreement with Sinclair and that their fees rose drastically. T•ELECOMMUNICATTONS COMMISSION MINUTES MEETING OP' FEBRUARY 15, 2007 PAGES D. City Wide Wireless Network Information as Presented by Unplugged Cities This was included iu the packets for informational purposes only. Unplugged Cities made a shorC presentation at a recent Division Head Meeting. It was pointed out that the higher the density of housing, the more affordable the service would be. Reuben stated he thought Cormnission members should be present to hear these types of sales pitches. He said this company did work for St. Louis Park and, in his opinion, made poor recommendations on their equipment purchases. He felt that staff and the City Council need the expertise of the commission members' technical knowledge before malting any decisions. E. Ar•Cicles on Wireless Service Two articles were also enclosed in the pacltets regarding this issue for the commissioners to review. Swee said cities should be careful about providing wi-fi service and going into competition with others that provide the same service. He tluuks it would be financially acid technically difficult for cities to compete in this area. He recouuneuds a "wait and see" approach on this issue. F. Other New Busuiess Dennis wanted to make others aware of an article he was e-mailed that was a fake sent fiom Customer Central, asking for information supposedly for the Cable Company. Kathi stated she is aware of these false e-mails and warned the others not to even open them, as it is a way for the sender to obtain information from your computer. Demos also stated he had received the subscriber survey in the mail this week and that it is due back by February 20`x'. He thought that was a very short time frame to get many responses. There was a shorC discussion regarding some items listed on the survey. REPORTS A. Report of Commissioners Education- Nothing to report Library- Nothing to reporC Public-Nothing to reporC Government-Nothing to report B. Report of Comcast- The reports were included in the agenda packets for the commissioners to review. C. Report of Cable Attorney Guzzetta reported that the City Council accepted the recommendation of the commission at their meeting on February 12°i regarding the Rate Adjustments filed on Fonns 1205 and 1240. TELECOMMUNICATIONS COMMISSION MINUTES MEETING OF FEBRUARY 15, 2007 PAGE 4 He also reported that the FCC still has not released the Order they passed regarding competitive entrance into the cable market, therefore all the details are not known at this time. There is supposed to be a directive issued regarding the rules of this order within six months. He will keep the members advised as information is released. I-Ie informed the members that MACTA and the League of MN Cities recently had a seminar. At this time, a Lobbyist told him that Qwest will t1y and get a statewide franchising bill sponsored this year. He told members to stay apprised of this and to talk to legislators to voice their opposition to such a bill being passed. He stated Qwest's bill is opposed to any kind of build-out requirements, and if passed, would allow them to pick and choose where they provide service. They want to target the more affluent areas. And their bill would also take the control of Right of Ways away from local jurisdictions. Motion by Ken, seconded by 13ob to adjourn the meeting at 8: OS pm. All ayes. Respectfully submitted, Shelley Hanson Secretary COtY1CgSt~ Kathi Donnelly-Cohen Director -Government Affairs -Twin Cities Region (952) 607-4204 (952) 607-4358 -FAX February 22, 2007 Ms. Linda Magee Assistant to the City Manager Columbia Heights City Hall 590 40th Avenue NE Columbia Heights, MN 55421 Dear Linda: Comcasl Ca01e 9705 Data Park M!nnetonka, MN 55343 ~~ ~~~ I~; ~.~~ r ~~ ~J Comcast is pleased to announce that Bloomberg Television will be moving from the Sports Entertainment Package to the Digital Classic level of service beginning March 27, 2007. This channel will be previewed on Digital Classic until that time. A digital receiver is required to receive this programming. Many more customers will receive Bloomberg Television as a result of this change. A customer notice will be placed in the Pioneer press and the Star Tribune. If you have any questions or concerns, please contact me at (952) 607-4204. SincerK'e/l~y/~~; Kathi Donnelly-Cohen Director of Government Affairs Comcast~ Kafhi Donnelly-Cohen Director -Government Affairs Twin Cities Region (952) 6D7-4204 (651) 607-4358 -FAX April 10, 2007 Ms. Linda Magee City of Columbia Heights 590 40th Ave NE Columbia Heights, MN 55421 Dear Linda: Comcast Ca01e 9705 Data Park Minnetonka, MN 553M13 Enclosed is the final submission for the 2006 Annual Report, the Audited Letter from the outside auditing firm. With that document, fhe report submission is complete. Please feel free to contact me if you have questions. Sincerely, / ~~~~ Kathi Donnelly-~onen Deloitte r INDEPENDENT AUDITORS' REPORT Board of Directors and Stockholder Comcast of Minnesota, Inc. Philadelphia, Pennsylvania Deloitte &Touche LLP 1700 Market Street Philadelphia, PA 19103-3984 USA Tel: +1 2 7 5 246 2300 Fax: +1 215 569 2441 www.deloitte.com We have audited the accompanying schedule of gross receipts, as defined in Section 1 1.102 (14) of the Cable Communications Franchise Ordinance No. 1202 (the "Ordinance"), of Cancast of Minnesota, Inc. (the "Company") for the franchise area of the City of Columbia Heights, Minnesota (the "Schedule") for the year ended December 31, 2006. This Schedule is the responsibility of the Company's management. Our responsibility is to express an opinion on this Schedule based on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the Schedule is free of material misstatement. An audit includes consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness ofthe Company's internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the Schedule, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall Schedule presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, such Schedule presents fairly, in all material respects, the gross receipts, as defined in the Ordinance referred to above, of Comcast of Minnesota, Inc. for the franchise area described above for the year ended December 31, 2006. This report is intended solely for the information and use of the Board of Directors and Stockholder of Comcast of Minnesota, Inc, and the City of Columbia Heights, Minnesota and is not intended to be and should not he used by anyone other than these specified parties. r March 26, 2007 Member of Deloitte Touche Tohmatsu COMCAST OF MINNESOTA. INC. SCHEDULE OF GROSS RECEIPTS CITY OF COLUMBIA HEIGHTS, MINNESOTA YEAR ENDED DECEMBER 31, 2006 GROSS RECEIPTS $ 3,000,625 NOTE: The amount of gross receipts above is recorded in accordance with Section 1 ].102 (14) of the Cable Communications Franchise Ordinance No. 1202 of the City of Columbia Heights, Minnesota, and includes franchise fees charged to subscribers. In accordance with the Federal Communications Commission (the "FCC") ruling that determined cable modem service is not a "cable service" as defined by the Communications Act, the gross receipts above do not include cable modem service revenues. 2006 Columbia Heights Annual Report Comcast March 31, 2007 Section 1 -Customer Survey 6. Once reaching the appropriate department, I found the representative: (check all that apply) Yes No Knowledgeable 179 45 / Friendly 180 18 rt,'L~ Helpful 195 42 ~' Resolved my inquiry 175 53 7. Now that the analog channels are programmed, what types of services would you like to see added as we program the digital tiers? What services would you like to see deleted? Music Services Sports Channels Women's Channels Kid's Channel Movie Channels News Channels Adult Movie Channels Channel Related to Internet Movies on Demand Add Delete 75 48 80 58 87 34 188 16 85 16 44 0 90 13 8. What is your principle source of information for selecting programs to watch? Broadband Monthly 14 Sunday Newspaper TV Supplement 206 TV Guide Channel 121 Surf Channels 108 On-Screen Program Guide 124 9. Please respond to the following questions regarding public access programming: Watch Watch Ne~v~.* Frequently Occasionally ;Watch Public Access (15} 45 185 ~ 212 > Government Access (16) 58 162 `~, 214 Education Access (18) 11 144 283 Library Access (19) 16 108 327 ; ` 2006 To be submitted under separate cover Comcast of Minnesota, Inc. Officers Officer Name Title Brian L Roberts Chairman Stephen 6. Burke President John R. Aldtin Co-Chief Financial Offiicer Executive Vice President Treasurer Lawrence S. Smith Co-Chief Financial Offcer Executive Vice President William Connors President - MidwesC Division Gerard J. Lewis, Jr. Chief Privacy Offcer Vice President -Content, Technology and 2nformatlon Deputy General Counsel David M. Fellows Chief Technical Officer -Engineering Executive Vice President David L Cohen Executive Vlce President Assistant Secretary Madison E.~Bond Executive Vice President -Content Acquisition Stephen E. Silva Executive Vice President -Digital Development David A. Scott Executive Vice President -Finance and Administration John D. Schanz Executive Vice President -National Engineering and Technology Operations David N. Watson Executive Vlce President -Operations Arthur R. Block Senior Vice President Assistant Treasurer Secretary Douglas Gaston Senior Vice President General Counsel Assistant Secretary Ernest A. Pighini Senior Vice President Controller Lawrence J. Salva Senior Vice President Robert S. Pick Senior Vice President -Corporate Development Catherine Avgiris Senior Vice President -Finance and General Manager, Voice Services Sheila R. Willard Senior Vlce President -Government Affairs Charisse R. Lillie Senior Vice President -Human Resources Thomas R. Nathan Senior Vice President -Legal and Regulatory Affairs Deputy General Counsel Assistant Secretary Marvin 0. Davis Senior Vice President -Marketing and Sales Page Murray Senior Vice President -Marketing Support 6regoiy R. Butz Senior Vice President -Product Development and Operations Media Services Livingston L. t3lddle Senior Vice President -Real Estate Investments Ken Shelton Vlce President Controller Kevin C, Cuddihy Vice President - Ad Sales Peter 8. Reisinger Vlce President and General Manager - Ad Sales Philip M. Paligraf Vice President and General Manager - Ad Sales Fred Holdsworfh Vice President - Ad Sales Finance Todd Goodbinder Vice President -Commercial Services Mark Allen Area Vice President Michael V. Casillo Area Vice President Sandra L. Welcher Area Vice President ~~ Section 4 -Stockholders /~ Section 5 -Complaints /~ Section 6 - Billing Practices /G Section 7 -Services Started/Stopped /s~ Section 8 -Channel Line-Up 70 ZOZ ESPN Hp 203 ESPN2 ND 204 TNT HD 205 Dlscovery ND Theater 2W INHD/ESN North ND 207 Versus/Gol(Channel HD 209 MND 275/300 HBO HD 219/379 Cinemax HD 223/339 Showllmo HD 227/309 Starz ND 237 KSTP-ABC NO 232 MANE-NBC HD 233 WCCO-CBS HD 234 KMSP-FOX HD 235 WUCW-CW HD 23G WFTC-MNT HD 240 TPT-PBS (KTCA) HD 185 Bloomberg Television 172 Fax Movie Channel 282 Pox College Sports Atlantic 283 Fax Coliega Sports Central 2W Fox Collego Sports Paclllc 267 Fax Soccer Channel 271 Speed Channel 273/749 NBA TV 274 College Spor7aN 275 NFL Network 2TI The Tennis Channel 32 HeatlNne News 35 The WeaBrer Channel 44 Faotl Network 45 HGTV 53 Disney Channel. 54 Nlckelotleon 109 Nailonal Geogr4phic Channel 170 The Science Channel 121 DIY 128 PBS Kids Sprout 130 Dlscovery Kids 733 Nlck GAS 135 Toan Disney 290 TBN r 3oY HBD 3az x9Dz 303 HBO Signature 304 HBO Family 305 HBO Comedy 310 HBO Zane 3YY H80 Latino 320 Clnomax 32Y MoreMAX 324 ActlonMAX 325 ThrlllerMAX 333 Showttme Women 336 Showtlme Family 337 Shovnlme Naxt 340 Showtime 341 Slrowtlme Tao 342 ShawNme slwwczse 347 Stmwtime Extreme 350 Tho Movie Channel 352 The Movie Channel Xtra 370 Stag 371 Stan Edge 372 Starz lnBlack 373 Starz Klds 8 Family 379 Slarz Cinema 375 Starz COmotly 543 Playboy 1,piriiTli.T~Ri1'iil9Xr'~tYY4'P° ~ 168 FEARnet 540 Adult ON DEMAND 886.889 SpotllOht ON DEMAND 50}•507 1NDEMAND 544 Playboy 548 Spice Xcess 548 clubjenna 549 TeN 450 Leon Contemporary 451 pock en Eepan`ol 452 Salsa 453 Te)ano 454 Latin Jau 455 Beglonal Mexican 455 Muslca Ametlcas 457 Flesh Tropical 801 Dlscovery en Espafiol 602 CNN en Espanol 603 Foz Sports en Espanol 804 Toan Disney en Espanol 605 MN en Espaficl 808 Historyen Espanol 807 Cane152MX 606 ClnaLeUno B09 Vene Movies 810 Clne Mpxlcana 407 Showcase 402 Today's Country 403 Classic Country 404 BlueArass 405 R8B entl Hip Hop 4D0 C1assIc R30 407 Smooth ASB 408 R88 Hils 40A Rap 410 Motel 471 Rock 412 Arena Rock 413 Classic pock 414 AltornaBVa 475 Relm-Active 418 Eleclranica 477 Dance 418 Atlult Alternative 419 Soft Pack 420 Hit Llst 421 Party Favorites 422 '90s 423 'ODs 424 '70s 425 Solid Gald Oldies 420 Singers & Standards 427 Big Rand 8 Swing 428 Easy Listening 429 Smooth Jau 430 Jau 431 Blues 432 Roggae 433 Soundscapes 434 Classical Masterpieces 435 Opera 436 Light Classical 437 Shbw TUnes 438 Contemporary Christian 439 Gospel 44D Badlc Disney 441 Sounds of the Seasons 442 Muslce Urbana 443 SalseyMerengue 444 Rock en Espanol 49S Pop LeWa 446 Mexicans 447 Amedcana 837 WRNB 701.708 Sports Pkgs 749 N8A N 750-758 N8A gports Pkgs 771.780 MLBMHL Sports Pkga 'Some services require a CableCAAD or a reeelVer and remote et nn additional Charge. +Famlly Tier requires subscription to Basle Cable. FamllyTier does not Include ON DEMAND (channel 1) or pay-per-view. "'To receive channels offered In HD, en HD teleNsien (not provltlotl) end H6N equ7pmonf ere required. Channels 231-240 are avallablo an Basic Service with HDN equlpment.A subscdp5on to HBO, Shovnime, Cinemax or Sharz Is required to receive HD, 24-HOt1F'Ct1STt3>7VI~~`SERVIC~ 851-222-3333 Columbia Heights 2/07 ~omcast. 7 7. Columbia Heights/Hilltop Services & Prices Are foUowlnp Ptlces ePPly to residential accounts only. Current Effective Price Peb, 2007 Basic Cable ................................ . . . ...................... . . . $ 9.10 No Change Basic Z Cable (requiros Basic Cablo) .. . ......... . ..... . ................. . ... ... $37.89 $41.39 Standard Cable (Includes Basic and Basle 2) ............ . ......... . ...... . ..... . . . $4G.99 550.49 In Nome Wlre Maintenance Plan ....................................... ... $ 2.95 5 3,95 ti Oig(fal Starter Package (Incudes Standard Cable and Dlgllal Startor SDrvice).............. .. $ 48.98 $ 52.48 Digital Preferred Package with i Premium Channel (choice of H00, Btarz, Shovnlme, Tho Movie Channel ar Cinemax) .. . ... . ............... .. $ 76.99 $ 80.99 Dlgllal Preferred Package with 2 Preinlum Channels (choice of HBO/Sfiovdime, H80/Clnemax, ShowtlmoRhe Movie Channel or Showtime/Btarz) ........................ .. $ 86.99 $ 90.99 Dlgllal Preferred Plus Packago (indades HBO & Sfarz) ...................... . ..... .. $ BG.99 $ 90.99 Dlgltai Premier Package (Includes all y premium channDls) ....... . ................. .. $102.99 $103.99 I , Digllat Starter Service (requires subscription to Standard Cable) ..................... ... $ 1.99 HD Change Blgttal Classic (requtms subscription to Standard Cablo; includes Digital Starter SDrvicD)".... ... $ 9.99 $71.99 Dlgllal Preferred (requires subscription to Standard Cable; includes Digital Classic)". , ...... ... $14.99 No Change Family Tier (requires subscription fD Basic Cable) ... . ...... . .................... . . . $14.99 No Change Sports Enlertainmenl Package"" ......................................... . ... $ G.49 S 5.99 Dlgllal Latino' .......................... . ........... . ........ . ...... ... $ 6.99 No Change Digital Video flecordei Servico (DVB) (requires subsndptton to Dlgllal Classle) ........... . .. $ 9.95 517.95 Olgifal Additional Oullel Servico" ................................. . . . ...... ... $ 4.95 $ 5.95 Dlgllal Starter Additional Outlet Service" ....... . ....... . .................... . ... $ 1.99 Ha Change i i r HBO, Slarz, Showttina, Cfnamax, The Movie Channel (each) . . ..... . ................ .. $16.99 No Change PlaVhoY Snbscriptlon . ...... . . . ............... . ......................... .. $19.99 Ho Changa BDUywood (available via ON DEMAND only) . ... . ..................... . ... . ..... .. $12.99 No Change Howard Stern TV (avaiiahle via ON DEMAND only) (can also be purchased at a $7.99 per show basis or a $119.99 yearly rate) ........ . ... . . .. $10.99 No Chaage WWE 24(7 (available via ON DEMAND Doty) ........ . ..... . ....... . .............. .. $ 7.99 No Change r I 1 ~ I Comcast ON DEMAND Movies (each) . . ... . ... . ............. . .. . .. . ....... .. $ 3.99 No chaape Comcast ON DEMAND Specials, Events, ND Movlas & Adult Movies are Individually priced. i i Dlgllal Necelver and Bemota . .............. . ... . . . .... . ............ . .. .. $ 4.15 S 3.10 Hemole COnirol .................................................. .. $0.15 $D.70 Basic Only Becelver .. . . ....... . .............. . .................... .. $ 1.05 S 1.00 High-Oettn(fion (HO) Receiver . ... . .......... . ... . ...... . .............. .. $ 5.00 S 7.00 Ca41eCAB0 (first card in device) .. . ...... . ....... . ......... . ............ . . $ 0.00 IlD Changa CableCABD (additional card In same devicD or on addlllonal outlet) ............... . ... .. $ 1.50 No Changa 'Digital Packages Includo Dlgita! Starter, DtOilal CWssic, Dlgllal Preferred, In Homo Wire Maintenance Plan, one digital receiver and remoto anq any applicable pay service(s). "Basic Cablo and a digital receiver are required to receive those services. Digital Service Is not required. "Includes one digital receiver and remote. (continued on hack) 7 ~rOl 1-IC4.A~l® www.c9mcast.com 651-222-3333 Columbia Heights/Hilltop 0207 EX 7~ C0171CgStW March 29, 2007 Ms. Linda Magee Assistant to the City Manager Columbia Heights Cable Commission 590 40th Avenue Northeast Columbia Heights, MN 55421 Dear Linda: Comcast Ca61e 9705 Data Park Minnetonka, MN 55343 Please find enclosed promotional materials that Comcast is sending to customers who purchased MLB Extra Innings last season. We are forwarding this as part of our effort to keep you informed of communication with. our customers. If you have any questions or concerns, please contact me at 952-607-4220. Sincerely, ~~~"»~.- Arlen Mattern Government Affairs Professional Comcast Enclosures comcastp Customer Name 1234 Anywhere Lane Anyplace, US 12345-6789 Dear [Mr/Mrs/Ms Firstname Lastnamej, We regret to inform you that, due to a recent decision by Major League Baseball, it has become impossible for any cable company to distribute MLB Extra Innings beginning with the 2007 baseball season. Our records indicate that you purchased MLB Extra Innings last season. Because of your previous interest in this package, we wanted to inform you of this change and tell you what we'll do for you as a result. '~ e id.3 Sf ~~ Y k n .n.~r$tl~ c~"n rv.,,,:ll~l -, .P~"t#1 ~;o.s ~. t"ni xn 8l v~'Li~gy _e.e~iRP~". r%ESui. ~~.,. ~. .~f€.8.~"3e, ~.~n..F,- .~,~.~ ..a ~n .,,. ,...5,, >r - a .~, s ~~ Because Major League Baseball took this action just prior to the start of the 2007 season, we're offering you a one-time $50 credit toward MLB.N, a Web site where you can watch every 2007 regular season, out-of-market game on your computer. MLB.N offers the same games you'd see on MLB Extra Innings. And the seamless, fast connection speed of Comcast High-Speed Internet makes it convenient and enjoyable to view this live streaming video on your computer. Please see the enclosed insert for more MLB.N information and specific instructions relating to this offer. In 2007, Comcast will be providing a groat selection of up to 400 national, regional and local live televised games, many in high definition, plus Internet services to our baseball fans. We hope the combination of the MLB.N offer and the large live televised schedule make up for the loss of MLB Extra Innings. For more information about the MLB.N offer, please see the enclosed insert. If you have further questions, please visit www.comcast.com/baseball or call 1-800-COMCAST. Sincerely, Comcast `~ Due to a recent decision by Major League Baseball, it has become impossible for any cable company to distribute MLB Extra Innings beginning with the 2007 baseball season. Because Major League Baseball took this action just prior to the start of the 2007 season, Comcast is providing extra access to qualified customers who wish to view these games on MLB.TV. `i>0 i1,'`'¢i-t,i. itt C., EdQi`:. With MLB.TV, you can use your computer to view all the same games you'd see on TV with MLB Extra Innings. This coverage includes: Every regular season out-of-market game Condensed games and extended highlights Gameday audio Major League Baseball charges $89.95 for access to MLB.TV, but to help make up for the loss of MLB Extra Innings, we're giving you aone-time $50 credit toward this purchase for the 2007 baseball season. To qualify for this $50 credit you must meet the following requirements: You must have purchased the MLB Extra Innings package from Comcast in 2006 You must be a Comcast Digital Cable and Comcast High-Speed Internet customer in good standing If you subscribe to Comcast Digital Cable but not Comcast High-Speed Internet, you qualify for a special high-speed Internet offer of $19.99 a month for 6 months.' Please call t-800-COMCAST to get connected. Your bill will need to reflect that you are a Comcast High-Speed Internet customer before you can send it in for MLB.N credit. OBer expires N30N1.2001 M11LB.N Certificate redeemahlo Ior550.00 N cable cretlg.Oger Ilm'fetl to G Ta quality, you must mail Ne Iolbwing Io Comwsl MlB Cabla Cr¢tlit, Iq 0qx 93606ept. MLe, Britlg¢poe rnn.vmarlm AI rhn nnninal raM1ale ~auwm"2601 MLB.N CeNlical~ enlNina you to $Sg Og in caM¢ cr¢ O Go to MLB.N and sign up for the package. O In order to receive credit, you must pay the entire package price in one lump sum payment of $89.95 with your credit card. MLB.TV offers an enhanced package called MLB.N PREMIUM for $119.95. You may choose this option but will still only receive a $50 maximum credit from Comcast. O At the end of the MLB.N purchase process, you will receive an e-mail purchase confirmation document from MLB. You must mail: a copy of the MLB.N e-mail purchase confirmation the most recent copy of your Comcast bill showing subscription to Comcast Digital Cable and Comcast High-Speed Internet the orginal enclosed coupon labeled "2007 MLB.TV Certificate" Mail to the following address: Comcast MLB Cable Credit PO BOX 9300 Dept. MLB Bridgeport, NJ 08014 For questions related to this process, call 1-800-631-0258 or go to www.comcast.com/basebal 1. Offer expires 6/30/07 May rot be canbinetl cvgh any Omer otter. Inslallatbn Is atltlgbnal, and mt¢s vary accorJing to service area. customers in good standing. p troy of your MLO NONar Is $429s fOBVi0F0 aM lees. Pricing and PRSR(SSD U.S.PDS7PGE 4AID CDMUA5( C~mC(~St® rin~n9 sto'ners- 1500 Market PtA19102-2148 ~ S Cu Philadelphia, ~ anon far 2~~ Mi.6 -mp~~~"t rnfa m~~~t~~y. p-~a~ ®pe~+ im .~.,~~ ~~; irk ~, ~,: ~'c i Cl tlr"i. . Monthly Service Level ~ 24 by 7 Period C;C~mCG$'~ Period: 211/2007 To 2/28/2007 m Minnesota Video Mor:tlr NCO NCH HWSL TSL ASA %ATB 2007 - 2 212,606 207,176 192,027 93% 22 2.392% Q1 - 2007 212,606 207,176 192,027 93% 22 2.392% Video 212,606 207,176 192,027 93% 22 2.392% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges tLe percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Ca11 Center NCH: Number of Cails Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls ATB: Percent of time all trunks were busy Monday, Mnrclr 12, 2007 Pnge 1 of I Monthly ,service .Level ~. Core Hour Period '~ Yertod: 2/1/2007 Tv 2,28,2007 ~C0111 C..gS . Minnesota _ Video Month NCO NCH HWSL TSL ASA %ATB 2007 - 2 177,139 173,653 162,502 94% 18 0.127% Q1-2007 177,139 173,653 162,502 94% 18 0.127% Video 177,139 173,653 162,502 94% 18 0.127% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard, It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Numtier of Calls Handled VF'ithiu Service Level by the Call Center TSL: HWSL/NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Mondny, Mnrch 12, 200J Pnge 1 of I COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Time Date City Cause Minutes Jan-07 Average Subs Affected D COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Time # Date City Cause Minutes Amps Feb-O7 Average Subs Affected Children's Online Safety - C o mca st ha s jo in e d w ith a b ro a d a rra y of to ch n o log y co mpa n ie s to launch Project Online Safety, an educationalcampaign focused on promoting Intemetsafetyforchildren. Through the initiative, parentsand children can find tools and resourcesatProjectOnlineSafet~com. A seriesofPSAssponsored by the U.S.DepartmentofJustice,NationalCenterforMissing &Exploitetl Children and the Pd Councilwillpromote Intern et safety. Linkswith nonprofitadvocacyottJanizatbns furtherpromoteasafeonlinee~edence. AtBlooSafetycomforexanple,parentscansharaintelligence and team aboutsuccessful strategies developed byotherparents to supportsafe blogging and social networking. Comcastofferssupedortechnobgyto help securo ournetwork and protectourcustomers. In partnership with McAfee, C o mca st o ffe rs a se cu rity su ite a t n o ad tl itio na I co st - Vim sSce n , Pe rso n a I F irew a I I Plu s a n tl Privacy Service -that is easyto download and simple to use, These tools allow parentsto blockcertain web sites, filtersftesforadult images, monitor chatsessionsand limitchildren'sonline activ'dyto preset hours. In atlditbn, parentscan view logsofweb activity and blockcertain typesofpersonal identification frombeing transmitted overthe web. Far more info rmation, p lease contact Edu catb nal C oo rd inator Delpha Han•is at 952.607.4222. Volunteer Hours-Giving back to the communityisvery'importanttoComcastandouremployees. We encourage volunteering through ourongoing Comcast Cares program. We are proud to reportthatour employeesgenerousycontdbutednearly17,000 hoursofvolunteerservice in 2006. Warm Hearts -Employees contributed childmn's hats, mittens and scarvesat a recenterrployee appreciation eventforComcastCares. The o~mpanymatched the numbercollected,and some 500 items - enough foreverystudent-were presented to RooseveltElementarySchool, St. Paul. St. Paul Winter Carnival - Itwas ourprivilege to sponsorthe Mayoral Reception that preceded the Torchlight Parade and the inspiring ComcastFiroworksshow thatfollowed. Comcast Newsmakers - Host Cotleen Needles inte rviews community leaders to raise awareness of issuesantl eventsoflocaland regionalsignificance. The 5-minute segrrentsare shown throughoutthe day justbeforethe top and bottomofthe houron CNN Headline News. Guestsappearing in February include State Representative Kate Knuth, MinneapolisCityCouncilmer>~erpon Samuels, LissaJones of African American FamrlyServices, Scott McLeod of the UniversiryofMinnesota,AnnJohnsonofDelta DentalMinnesota,KathrynRobertsofEcurren,and MadelineKarowskiand HealherSpicuzzaofthe OrciwayCenterforthe Performing Arts. Super Bowl, Super Effort- The croldesttemperatures of the season arrived Justin time for the most- watched eventofthe year. We want to thank ouremployeeswho battled below-zero daytime highs and -30 to 50 degree wind chills to ensure reliable service. Feel free to contact us at any time. We look forward fo staying in touch. Thank you! Kathy Donnelly-Cohen - 952.607.4204 -kathy_donnelly-cohen@cable.comcast.comor EmmattColerren -952.6D7.4225 -emmett co le man@cable.comcast.com Technology Reduces RepeatServlce Calls -A sophisticated handheld meter is making it easierfor our CommTechs to diagnose service issues and fix them faster. The D-Sam (Digital Service Activation fvk:ler) is the I atest in field-analysis tec hnology des igned t o help lec hnic ians diagnos a troubl e c alts correct ly -the first time. The Twin Cities Region recently deployed 91 more DSam signal le/el meters through our fourTech-ops Centers. Book Drive Benefits Reading ParMer- In St. Paul, a gror.p of Comcast employees participate in a reading buddy program at Roosevelt Elementary West Side School of Excellence. Employees are paired with a student for the school year and committed to spend timewilh the child each week. Oursupport goes beyond reading. Through the Comcas t Cares program, employees are c umently c ollecting books a ppropri ate for the k indergarten through 4'"grade level. The books will be donated to the Roosevelt Elementary school library at a special reading event on March 30. Innovators Honored - We are pleased to name edreators and programaoministrators from the Comcast service area who have been nominated for Cable's Leaders in Learning Award. The award, administered by Cable in the Classroom-cable's education foundation-honorsindividualswhoaretramformingeducalion. Nominated are: UniversityofMinnesota ReseaichAssociate MattZiegter, for work on the integration ofstudents with disabilities; University of Minnesota Assistant Profess or Dr. Scott McLeod, for school technology leadership; Minneapolis Public Schools ECFC Teacher Annette Gagliardi, for creating a program to help Hmong parents develop literacy skills; and Coordinatorof St Paul Mayor Chris Coleman's Second Shift Initiative, Marnle Wells, for innovative after-school programming. All four were recognized by the Minnesota Cable Communications Association at a March 13 luncheon held at the Minneapolis Hyait Regency as part of the North Central Cable Show. Congratulations! Parental G uide -Common Seme Media, the leading non-partisan organization dedicated to kids and media, will partnerwith Comcast to offer reviews and recommendations to help parents make informed choices about whattheir children are viewing. We plan to make dozem of Common Sense Media's revews of movies and TV programs available on our On Demand service arxi on Comcast.net later this year. This offering complements our Parental Controls thatenablecustomers to restrict access to specific programs based on ratings, tubs, times and channels. Comcast Newsmakers -Host Colleen Needles interviews community leaders to raise awareness of regional issues and events. The 5~nin. segments are seen before the top and bottom of the hour on CNN Headline News. March guests include: Ron Elwood, Minnesota Legal Aid; Nancy Barnes, Star Tribune; Donovan Charles, Minneapolis Urban League; Dr. William G reen, Minneapolis Schools Supednterxfent; Steve Cramer, Project for Pride in Living; Jim Miller, League of Mnnesota Cities; and Kent Larson, Minneapolis Regional Chamber of Commerce. Facebook and Comcast's Ziddlo Parfiier-To give people more ways to creatively s bare information, Facebook and Ziddio.com, a national multiplatform user-generated vtieo site recently launched by Comcast Interactive Media, are partnering to allow Facebook users tocreate and share user-generated videos and give item the chance to become part of a new h.levision series titled "Facebook Diaries." Facebook users are encouraged to upload, view, share and rate thevideos. Selected videw will befealured prominentlyonline on Facebook and Ziddio.com and on television, including Comcasl's On Demand service. Feel free to contact us at anytime. We bok forty and to staying in touch. Thank youl Kathi Donnelly-Cohen -952.607.4204 kathi_donnelly-cohen@cable.comcast.com or Emmett Coleman - 952.607.4225 emmett Coleman@cable.comcast.com Comcast Hiring -Comcast will add 200 new full-time employees at its St. Paul, Minnetonka, Brooklyn Park, St. Louis Park and Mahtomedi locations. The newjobs will be in residential and business sales,comrrwnication l~hnology and call cen~r support. Workers were recmited at careerfairs held in St. Paul and St. Lou's Park on March 14 and 20. COIY1CgSt® Director of Government Affairs -Twin Cities Region (952) 607-4204 (952) 607-4358 -FAX January 22, 2007 Ms. Linda Magee Assistant of the City Manager Columbia Heights Cable Commission 590 40th Avenue NE Columbia Heights, MN 55421 Dear Linda: Comcast Cable 9705 Dala Park Minnetonka, MN 553A3 Comcast has been informed that certain changes will be occurring in the Latino Tier. Customers of this tier will be notified via a bill message. On March 21, 2007, ESPN Deportes will be added to this service. In order to accommodate the bandwidth necessary for this service, the provider is discontinuing the carriage of Toon Disney Espanol and several music channels. This change will not affect the Spanish music channels on Music Choice. If you have any questions on this matter or you receive calls from customers, please do not hesitate to contact me at (952) 607-4204. Sincerely, Kathi Donnelly-Conen ~~ ~.~wi ..wws. :~: ,.-~«, n.-.s x ... ai.,._. ,.n ., -.. ..,~t-. sz...~ ... ,.u.c MS. .y Mont/aly Service Level ~ Core Kour Period Perlorl.~ 10/1/2006 To 12/31/2008 `~.~~mCp`S~° Minnesota Video Mor:tla NCO NCH HWSL TSL ASA %ATB 2006 - 10 2006 - 11 2006 - 12 159,723 168,991 189,481 157,306 168,359 165,403 143,414 152,813 144,297 91.2% 91.9% 87.2% 11 13 23 0.000% 0.199% 0.364% Q4 - 2006 498,195 489,088 440,524 90% 16 0.190% Video 498,195 489,068 440,524 90% 16 0.190% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the pereentof cabs that wore answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH; Number of Calls Handled by the Call Center HWSL; Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answor for all calls ATB: Percent of time all trunks were busy Sunday, Jmiunry 14, 2007 Pnge 1 ofl Monthly Service Level ~ 24 by 7Period Period: 10/1/2006 To 12/31/2006 ~~m `~,,=.i CQS~. mm _..~.»~. Minnesota ,.....F .. video , .. __ ,~~ ..~~,µ,e.. . ..~ .4 s._.. .... ~, „r~,w..,~ Monti: NCO NCH HWSL T5L ASA %ATB 2006 - 10 191,842 188,364 189,719 90% 14 0.000% 2006-11 203,344 199,954 182,862 91% 15 0.199% 2006 - 12 205,724 199,418 172,557 87% 28 0.362% Q4 - 2006 600,910 587,736 525,138 89% 19 0.189% Video 600,910 587,736 525,138 89% 19 0.189% Nate: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Cults Handted by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Sunday, January I4, 2007 Pnge 1 of I COLUMBIA HEIGHTS tvo~•os DETAILED OUTAGE REPORT Average Time # Subs Date Cify Cause Minuta~ Amnc Affaotarl 11/7/2006 Columbia Hei hts Active 35 32 316 11/7/2006 Columbia Hei hts Fuses 36 14 137 11/16/2006 Columbia Hei hts Dama e 44 19 184 11/16/2006 Columbia Hei hfs Dama e 53 32 316 11!29!2006 Columbia Hei hts Active 70 8 80 11/30/2006 Columbia Hei hts Dama a 266 6 64 COLUMBIA HEIGHTS DETAILED OUTAGE REPORT Time # natA rite Cause Minutes Amps 1215/2006 Columbia Hei hts Connectors 95 1 1216/2006 Columbia Hei hts Maintenance 139 6 12/15/2006 Columbia Hei hts Maintenance 35 1 12/31/2006 Columbia Hei hts Passive 105 5 12/31/2006 Columbia Hei hts Active 95 5 12/31/2006 Columbia Hei hts Active 74 node Dec-06 Average Subs Affected 9 54 11 40 _ 40 225 Holiday Concerts - We wish to thank The St. Paul Chamber0 rchesha fors having lheirconsiderable talents with us again this year. Audiences joined the Orchestra in celebrating the season at Comcast-sponsored, free holidayconcerls in Columbia Heights, St. Paul, Minnetonka andMinneapolis that included works by Corelli and Bach and asing-along to "Rudolph the Red-Nosed Reindeer." The special performance for families of active duty armed services personnel included the presentation of the colors and a flute solo by Minnesotan, SGT Jennifer Duncan, acompanied by SPCO keyboardist Layton J amen. Toys for Teens -Comcast partnered with the Mfnnesofa Wild to collect gifts forteens, identified by the Marine Corps' Toys for Tots progrzn as the age group most in need during the holidays. Fans were emouraged to bring gifts m the Dec. 19 Wild hockey game. Hundreds of toys were collected. Winter Fun - ft is our privilege to once again participate in sponsorship of two of the region's premiere cool events: the St. Paul Winter Carnival and City of Lakes Loppet. The Winter Camival kicks off Jan. 26 with the crowning of this year's King Boreas and 0 ueen of the Snows. Don't miss the Amazing k;e Maze! The City of Lakes Loppet takes place Feb. 3 and 4 with crosscountry skiing for all ages and abilities on a one~of- a~cind urban course fromTheodore Wirth Park to Uptown, Minneapolis. Enjoy! WinterSkate Ice Rink -We are pleased to work with the Capital City Partnership to help sponsor alllveather, o utdoor ice s kating on the Landmark Plaza, downtown St. Paul. Skating has been extended io Feb. 4! More HDt-Versus (formerly The Outdoor Life Channel)/Golf Channel HD is now available to Twin Cities customers. The Golf Channel will exclusively carry every round of thefirstthreePGAToureventsin2007. This is a result of an unprecedented 15-year partnership between the channel and the PGA. The deal gives thechannel early round coverage of every regular PGA Tourevent and every round of 13 PGA Tour tournaments. NBC and CBS pbk up the weekend coverage for 31 tournaments. Destination 2010-The Minneapolis Foundation has supported a group of at-risk Minneapolis and St. Paul students since third grade to encourage them to graduate from high school in 2010 and goon to colb~ or vocational school. Comcast pro/ides a yearoffree Comcast High Sperm Internet to these students and was involved with orientation for 17 more participating families on Dec. 2. Comcast Newsmakers -Host Colleen Needles interviews community leaders to raise awareness of issues aril events of local and regional significance. The 5-minute segments are shoNn throughout the dayjust before the top and bottom of the houron CNN Headline News. Our January guests include Joann Birkholtz of the City of Lakes Loppet; Todd 0 Os of Ready4K; Carl Lee, Minnesota 0 pera; Larry Mahoney, St, Paul WinterCarnival; Tamika Brew er of Jobs for Vets; and Phillip Brunelle of VocalEssence; Sarah Taybr- Nanista of Streetworks; andJuiie Bunn, Representative-elect, District 56A. Between the Lines -Comcast and the Minnesota Cable Communications Association prod~e this half-hour public affairs programthattakes an in-depth look at public policy and legislative issues. In January, Edina MayorJames Hovland appeared withSt Cloud Mayor Dave Kleis h adiscussion of municipal issues in the legis lative session, New shows air Sundays at 8:00 am, weekly on channel 13 throughout the 2007 Legislative Session. Feel free to contact us at anytime. We look forward to staying in touch. Thank youl Kathi Donnell-0ohen - 952.607.4204 k athi donre Ilv-c ohe nCc~c able comcas t corn or E minett V. Coleman - 952.607.4225emmett coleman(cilcablecomcastcom COLUMBIA HEIGHTS Mar-07 DETAILED OUTAGE REPORT Average Time # Subs Date Cit Cause Minutes Am s Affected 3/30/2007 Columbia Heicrhts Active _ _ 61 1 9 ~"' •;, , ' ~~~, c _ ;;i'1 ~. . Monthly Service Level ~ 24 by 7 PeFiod Period: 311!2007 To 3/31/2007 `\:..~OmC`p`S~` Minnesota video Month NCO NCH HWSL TSL ASA %ATB 2007 - 3 221,452 213,998 199,918 93% 39 0.008% Q1 - 2007 221,452 213,998 199,918 93% 39 0.008% Video 221,452 213,998 199,918 93% 39 0.008% Note: Telephone Service Level is an internal benchmark rather then an FCC service standard. It gauges the. percent of calls that were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for all calls %ATB: Percent of time all trunks were busy Moudny, Apr(109, 2007 Pnge 1 of I Monthly Service Level,., Core Hour Period YeriorG 3/1/2007 To 3/31/2007 omcast. = ..__.. ._. m ..__ Minnesota Video -' Mont/t NCO NCI3 HWSL TSL ASA %ATB 2007 - 3 197,681 190,773 167,954 88% 33 0.008% Q1 - 2007 197,681 190,773 167,954 88% 33 0.008% Video 197,681 190,773 167,954 88% 33 0.008% Note: Telephone Service Level is an inkernal benchmark rather then an p'CC service standard. It gauges the percent of calls tkat were answered in 30 seconds or less. NCO: Number of Calls Offered to the Call Center NCH: Number of Calls Handled by the Call Center HWSL: Number of Calls Handled Within Service Level by the Call Center TSL: HWSL /NCH ASA: Average Speed of Answer for ail calls %ATB: Percent of time all trunks were busy Mondrty, Rpr1109, 2007 page 1 of 1