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Home My WebLink AboutContract 1968mclrc~ V®MMUN~CAT~C~N MAINTENANCE 1988 3000 Division Street AGREEMENT PO Box 250 St. Cloud, MN 56302-0250 Phone: 320.259.3000 / Fax: 320.259.3087 Bill Ta: City of Columbia Heights 590 40th Avenue NW Columbia Heiahts. MN 55421 Location: Account Number: 318788 Contact Person: Paul Grosse Contract Number: Beginning Date: February 1, 2007 Ending Date: January 31, 2008 Billing Date: Salesperson Number: 307 Invoice Number: Contract Coverage (select one): ^ ® i~~~r ^ rc Items Included in Contract Qty Item # Description Serial # Price Each Total 1 SX200 AAAMF5880 $4,758.00 $4,758.00 1 Mitel Mail $1,920.00 $1,920.00 1 T1 Module $0 $0 $ $ $ $ $ $ $ $ $ $ $ $ $ $ Additions to Contract Qty Item # Description Serial # Price Each Total $ $ $ $ $ $ $ $ Contract Total T g v , ~ ° ~ tie ~ s s78.oo $ 6 678.00 Revised 1-7-05 Responsibility: Brian Klocker Page 1 of 2 Q:\FORMSICommMaintAgrForm.doc Maintenance Agreement Terms and Conditions Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. Gold Package Agreement Includes: 1. Extended warranty on parts and labor 24 hours a day, 7 days a week. 2. Ninety (90) day, money back guarantee on system performance. 3. Guaranteed 2 hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Remote Programming Free (1 incident per week; up to 1 hour per incident) 6. Training support - up to 8 hours/session/year/customer. 7. Emergency spare parts in stock. 8. Excludes single line 2500 series sets. silver Package Agreement Includes 1. Extended warranty on parts and labor Monday- Friday, 8:00 a.m.-5:00 p.m. 2. Ninety (90) day, money back guarantee on system performance. 3. Two (2) hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Training support - up to 4 hours/session/year/customer. 6. Emergency spare parts available within 24 hours. 7. Excludes single line 2500 series sets. m ~ ~. c ~ J 1. Excludes all telephones. 2. Extended warranty on parts and labor Monday - Friday, 8:00 a.m.-5:00 p.m. 3. Ninety (90) day, money back guarantee on system performance. 4. Two (2) hours or less emergency response time. 5. Within 24 hours non-emergency response time. 6. Training support -billable. 7. Emergency spare parts available within 24 hours. TerrnS n ItlOiis alt C~e~n6~Ons: For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either party. If canceled, 80% of any unused portion will be credited to the customer. Emergency es~Ortse T[ e - 2 Hour: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following: 1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom calls, 5j Attendant console inoperative. Oil- ergenc~ espOnse TI e - of in ours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. Anon-emergency is defined as a minor malfunction consisting of any failure other than an emergency described above. atabase eprOgra tit: Involves the Marco technician programming the system to client specification either by remote dial-in access or on-site (30 minute minimum per incident). ser Tra~nl _ : On-site training provided by a Marco customer support representative as defined by customer. One week notice is recommended. Training request must be approved by authorized personnel. COVerage TI es: Emergency - 7 days a week, 24 hours a day. Non-emergency -Regular business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are considered emergency service hours. Date Date Revised 1-7-05 Respansibi(ity: Brian K(ocker Page 2 of 2 0:\FO RMSlOommMaintAgrForm. doc r~r~c~r January 17, 2007 Paul Grosse City of Columbia Heights 590 40th Avenue NW Columbia Heights, MN 55421 St. Paul, MN 55114-1081 Telephone: 651.634.6100 1.800.892.8548 Fax: 651.634.6187 1.800.847.3087 www.marconet.com Dear Paul: On behalf of Marco, I would like to thank you for allowing us to serve you over the past year. We truly value the opportunity to serve you. Your Support Plan covering the communications solution at City of Columbia Heights will auto renew as of February 1, 2007. We look forward to continuing as your trusted technology provider for the next year. Your contract is for a SILVER Support Plan that provides Sam to 5pm coverage and a two hour emergency response time. Your price and payment terms for last year's coverage were $6,678.00 per year and will auto renew February 1, 2007 at the same rate. Attached is a schedule of equipment detailing what will be covered under contract for the year at the same rate of $6,678.00. Marco continues to partner with the "best in class" manufactures to provide products and services that will help your business. In addition, we have continued to add staff, technical certifications, and training to keep ahead of the massive changes that are currently occurring in the world of communications technology. If you wish to discuss your Support Plan options, any additions to the list of covered equipment, or any advances in communications technology, please feel free to call me at 651.634.6103. We at Marco appreciate your business and look forward to serving you as a trusted technology partner for years ahead. Sincerely, Marco t~l''"" v Randy Lindstedt Technology Advisor Voice/Data Solutions randyl(~marconet.com www.marconet.com