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HomeMy WebLinkAboutContract 1819 I ~I C/ morco Customer Name: CITY OF COLUMBIA HEIGHTS WILLIAM ELRITE 590 40TH AVE NE Contract: Start Date: End Date: 0000037485 2/2/2005 2/1/2006 COLUMBIA HEIGHT~MN 55421 Customer Number: 318788 Purchase Order: Item Number Starting Meter Description Meter Base Overage Copies Serial Number Start Date Overage Per Copy End Date Price 9109-600-002-NA MITEL SX-200 ELX CABINET AAAMF5880 2/2/2005 2/1/2006 $6,678.00 CONTRACT #37485; EFFECTIVE 2/2/05 TO 2/1/06 *THIS IS A SILVER PACKAGE AGREEMENT** $6,678.00 ------------ ------------ **THIS IS NOT AN INVOICE** ~ EQUIPMENT MAINTENANCE AGREEMENT TERMS AND CONDITIONS Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified. All charges are those currently ih effeCt and are subject to change only at the time of annual renewal. If the charges are increased the customer may, as ofthe effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. This Agreement is limited to equipment regularly operated during a single eight-hour shift per day and all Marco service calls hereunder are restricted to Marco normal working hours (Monday through Friday, 8 a.m. to 5 p.m.). WHAT IS COVERED WITH THIS AGREEMENT 1. All service calls will be responded to by factory authorized technicians within eight working hours or less from the time a call is placed. 2. All parts worn or broken through normal use (subject to maintenance agreement plan chosen and parts availability on older equipment). 3. All labor charges. 4. All mileage charges. 5. Loaner machines are provided (if available) in the event a machine cannot be repaired on site. 6. Should any of the equipment listed by traded in for a new model from Marco during the life of this Agreement, the unused balance will be prorated toward maintenance of the new machine. WHAT IS NOT COVERED WITH THIS AGREEMENT 1. Toner, developer and staples are not covered for analog copiers or digital imagers unless otherwise specified in the Annual Supply Agreement. Toner, developer and drums are not covered for faxes or printers unless otherwise specified. 2. Parts or labor for repairs made necessary by accident, negligence, theft, vandalism, lightning, loss of power or current fluctuation, fire, water or other casualty, or to repairs made necessary by service performed by personnel other than those of Marco. 3. Service performed at the specific request of the customer, and which commences outside normal working hours or extends more than one hour past the close of the normal work day will be charged at published rates for service time and expense, but without charge for parts covered by this Agreement. Normal work day is defined as Monday through Friday, 8:00 a.m. to 5:00 p.m. 4. When in Marco's opinion, a shop reconditioning is necessary because normal repair and parts replacement cannot keep a machine in satisfactory condition, Marco may submit a cost estimate of needed repairs, which may be in addition to the Maintenance Agreement. If the customer does not authorize such repairs, Marco may refuse to renew this Agreement. 5. Imager network support on connected units is not included under this Equipment Maintenance Agreement. All technical time will be billed at our prevailing hourly copier service rate. 6. Marco is not liable for any damages that may occur to software or customer data. ADDITIONAL TERMS AND CONDITIONS For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due as specified to Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. This agreement is subject to acceptance by Marco. It takes effect on the beginning date and continues in effect for this specified period and will remain in force thereafter, with automatic renewal at the prevailing rates, until canceled in writing by either party. If canceled, eighty percent (80%) of the unexpired portion of the contract, whether by meter or by date, will be credited to the customer. Revised 09/11/02 Responsibility: Kris Hedlund Q :\F ORMS\EquipMaintAgreement.doc Page 2 of 2 mQflc@...1~,ry' ."(,,,?~:,,}J' ......,:...h..',''''"- 3000 division street p.o. box 250 st. cloud, mn 56302-0250 telephone: 320.259.3000 1.800.892.8548 fax: 320.259.3087 1.800.847.3087 website: www.marconet.com To Whom It May Concern: Enclosed you will find your updated service agreement information. If you should have any inquiries while reviewing this information, please call me at 320-259-3040 or 1-800-847-3040. We value you as a customer and want you to be totally satisfied with our products and services. We thank you for your continued service. Respectfully, Marco Yf&U#d :9v-e-W~ Kris Hedlund Maintenance Agreement Coordinator Steve Warren Copier/Fax/Printer Service Manager January 31, 2005 33 5th avenue northwest new brighton, mn 55112 telephone: 651.634.6100 1.800.892.8548 fax: 651.636.2855 marconet, com Paul Grosse City of Columbia Heights 590 40th Avenue NW Columbia Heights, MN 55421 Dear Paul: On behalf of Marco, T would like to thank you for allowing us to serve you over the past year. Your maintenance agreement covering the communications solution at the City of Columbia Heights will automatically renew as of February 1, 2005 per the terms of your contract. We look forward to continuing as your service provider for the next year. Your contract is for Silver Package maintenance that provides Monday-Friday, 8:00a.m. to 5:00p.m. coverage, two (2) hours or less emergency response time and within 24 hours non-emergency response time. Attached is a schedule of equipment detailing what will be covered under contract for the coming year at a price of $6,678.00 per year. ]:f you wish to discuss your maintenance options, any additions to the list of covered equipment, or any advances in communications technology, please feel free to call me at 651.634.6103. We at Marco look forward to serving you for another year. Sincerely, Randy Lindstedt Account Manager alexandria brainerd fargo/moorhead mankato minneapolis/st, paul st. cloud willmar 3000 Division Street PO Box 250 St. Cloud, MN 56302-0250 COMMUNICATION MAINTENANCE AGREEMENT Phone: 320.259.3000 / Fax: 320.259.3087 Bill To: City of Columbia Heiqhts 590 40th Avenue NW Columbia Heiqhts, MN 55421 Location: Account Number: 318788 Contact Person: Paul Grosse Contract Number: Beginning Date: February 2, 2005 Ending Date: February 1, 2006 Billing Date: Salesperson Number: 307 Invoice Number: Contract Coverage (select one): ~ ~;~:~ "'d [~ Si!vet r--] Bronze Price Qty Item # Description Serial # Each Total 1 sx200 AAAMF5880 $4,758.00 $4,758.00 1 Mitel Mail $1,920.00 $1,920.00 1 T1 Module $0 $0 $ $ $ $ $ $ $ $ Price Qty Item # Description Serial # Each Total $ $ $ $ $ Contract Total $ Tota~ due at this time $ 6~678.00 6~678.00 Revised 1-7-05 Responsibility: Brian Klocker Page 1 of 2 Q:\FORMS\CommMaintAgrForm.doc Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. 1. Extended warranty on parts and labor 24 hours a day, 7 days a week. 2. Ninety (90) day, money back guarantee on system performance. 3. Guaranteed 2 hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Remote Programming Free (1 incident per week; up to 1 hour per incident) 6. Training support- up to 8 hours/session/year/customer. 7. Emergency spare parts in stock. 8. Excludes single line 2500 series sets. 1. Extended warranty on parts and labor Monday- Friday, 8:00 a.m.~5:00 p.m. 2. Ninety (90) day, money back guarantee on system performance. 3. Two (2) hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Training support- up to 4 hours/session/year/customer. 6. Emergency spare parts available within 24 hours. 7. Excludes single line 2500 series sets. 1. Excludes all telephones. 2. Extended warranty on parts and labor Monday - Friday, 8:00 a.m.-5:00 p.m. 3. Ninety (90) day, money back guarantee on system performance. 4. Two (2) hours or less emergency response time. 5. Within 24 hours non-emergency response time. 6. Training support- billable. 7. Emergency spare parts available within 24 hours. Terms~ Conditions7 and Definitions: For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either party. If canceled, 80% of any unused portion will be credited to the customer. Emergency Response Time -- 2 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following: 1 ) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom calls, 5) Attendant console inoperative. Non-Emergency Response Time -- Within 24 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. A non-emergency is defined as a minor malfunction consisting of any failure other than an emergency described above. Database Repro~ramming: Involves the Marco technician programming the system to client specification either by remote dial-in access or on-site (30 minute minimum per incident). User Training: On-site training provided by a Marco customer support representative as defined by customer. One week notice is recommended. Training request must be approved by authorized personnel. Coverage Times: Emergency ~ 7 days a week, 24 hours a day. Non-emergency - Regular business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are considered emergency service hours. Accepted By Marco Representative Date Date Revised 1-7-05 Responsibility: Brian Klocker Page 2 of 2 Q:\FORMS\ComrnMaintAgrForm.doc Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice. 1. Extended warranty on parts and labor 24 hours a day, 7 days a week. 2. Ninety (90) day, money back guarantee on system performance. 3. Guaranteed 2 hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Remote Programming Free (1 incident per week; up to 1 hour per incident) 6. Training support- up to 8 hours per year. 7. Emergency spare parts in stock. Includes: 1. Extended warranty on parts and labor Monday-Friday, 8:00 a.m.-5:00 p.m. 2. Ninety (90) day, money back guarantee on system performance. 3. Two (2) hours or less emergency response time. 4. Within 24 hours non-emergency response time. 5. Training support - up to 4 hours per year. 6. Emergency spare parts available within 24 hours. Includes: 1. Excludes telephones. 2. Extended warranty on parts and labor Monday - Friday, 8:00 a.m.-5:00 p.m. 3. Ninety (90) day, money back guarantee on system performance. 4. Two (2) hours or less emergency response time. 5. Within 24 hours non-emergency response time. 6. Training support- billable. 7. Emergency spare parts available within 24 hours. Terms, Conditions, and Definitions: For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due Mamo, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent. The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into this Agreement. This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified period, and will remain in rome thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either party. If canceled, 80% of any unused portion will be credited to the customer. Emergency Response Time -- 2 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following: 1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intemom calls, 5) Attendant console inoperative. Non-Emergency Response Time -- Within 24 Hours: Response time is measured from the time the customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in access or on-site. A non-emergency is defined as a minor malfunction consisting of any failure other than an emergency described above. Database Reprogramming: Involves the Marco technician programming the system to client specification either by remote dial-in access or on-site (30 minute minimum per incident). User Training: On-site training provided by a Marco customer support representative as defined by customer. One week notice is recommended. Training request must be approved by authorized personnel. Coverage Times: Emergency - 7 days a week, 24 hours a day. Non-emergency- Regular business hours, defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are considered emergency service hours. ! iViarco Representative Date Revised 10/28/02 Responsibility: Brian Klocker Page 2 of 2 Q:\FORMS\CommMaintAgrForm.doc COMMUNICATIONS FULL SERVICE SUPPORT PACKAGES Extended Warranty on 24 hours a day, 8:00 am - 5:00 pm; Mon.- Friday 8:00 am - 5:00 pm; Mon. - Friday Parts and Labor 7 days a week. Additional billed at time & a half Additional billed at time & a half Guarantee on System 90 day 90 day 90 day Performance Money Back Money Back Money Back Training Support After Installation (Note 1) Up to 8 hours per year Up to 4 hours per year Billable Emergency Response Guaranteed Time on Service Requests 2 hours or less or 10% cash back 2 hours or less 2 hours or less (Note 2) on support contract Non-Emergency Response Time on Within 24 hours Within 24 hours Within 24 hours Service Requests (Note 3) Emergency Spare Parts Backup parts in stock immed, or Inventory 10% cash back of support Available within 24 hours Available within 24 hours contract Remote Programming Performed same day Performed within 48 hours Performed within 48 hours (Note 4) Free (1 incident / week; up to 1 Billable Billable hour / incid.) Available on These Mitel SX-2000, SX-200, Mitel SX-2000, SX-200, 33001CP, Mitel SX-2000, SX-200, 33001CP, Systems 33001CP, SX200tCP, ML/EL, SX2001CP, ML/EL, SX2001CP, ML/EL, Inter-Tel Axxess, Active Voice Inter-Tel Axxess, Active Voice Inter-Tel Axxess, Active Voice Voice Mail, Inter-Tel Voice Mail, Voice Mail, Inter-Tel Voice Mail, Voice Mail, Inter-Tel Voice Mail, 6510 Voice Mail 6510 Voice Mail 6510 Voice Mail Active Voice, Axxessory Talk Active Voice, Axxessory Talk Active Voice, Axxessory Talk Hardware Covered All system hardware All system hardware All system hardware; excluding (on above products excluding (on above products excluding telephones (on above products sin~ile line 2500 series sets1 single line 2500 series sets) excl. single line 2500 series sets/ *System Investment Monthly... $3.00/Port (12 port min.) Monthly ..... $2.00/Port (12 port min.) Monthly ....... $1.50/Port (12 port min.) Annual .. $36.00/Port (12 port min.) Annual .... $24.00/Port (12 port min.) Annual ...... $18.00/Port (12 port min.) *Voicemail Investment Monthly...$15.00/Port (4 port min.) Monthly ..... $10.00/Port (4 port min.) Monthly ........ $7.00/Port (4 port min.) Annual .. $180.00/Port (4 port min.) Annual .... $120.00/Port (4 port min.) Annual ........ $84.00/Port (4 port min.) * New system purchase includes hardware repair warranty. Full service support can be added at 65% normal rates at time of new system purchase. This discount only applies at time of sale. ** Maintenance plans do not include building infrastructure, paging equipment, battery backup, CSU/DSUs, switches, routers, hubs, or applications (i.e. unified messaging, call recording, call accounting). INVEST NOW. SAVE LATER. If you pay for a full-service support package at the time you order equipment. For every year paid in advance, you will save: 1st Year ......................... 5% Discount 4th Year ......................................... 20% Discount 2nd Year ...................... 10% Discount 5th Year ......................................... 25% Discount 3rd Year ...................... 15% Discount Note 1: End user telephone training: 1 session/customer/year. Note 2: Emergency Response Time Response time is measured from the time the Client places a service call to the time a technician responds by telephone call, followed by problem resolution either by remotely or on-site. An Emergency is defined as a major malfunction consisting of one or more of the following: 1) No incoming or outgoing calls. 4) No intercom calls. 2) 40% of all telephones inoperative. 5) Attendant console inoperative. 3) 20% of all outside lines inoperative. Note 3: Non-Emerqenc¥ Response Time Response time is measured from the time the Client places a service call to the time a technician responds by telephone call, followed by problem resolution either by remotely or on-site. A Non-Emergency is defined as a minor malfunction consisting of any failure other than a major malfunction, listed above. Note 4: Remote access required for all systems under maintenance agreement. Revised: 1-7-05 Responsibility: Brian Klocker Page 1 of 1 Q:\FORMS\CommFullServSuppPkgsForm.doc