HomeMy WebLinkAboutContract 1819
I ~I C/
morco
Customer Name:
CITY OF COLUMBIA HEIGHTS
WILLIAM ELRITE
590 40TH AVE NE
Contract:
Start Date:
End Date:
0000037485
2/2/2005
2/1/2006
COLUMBIA HEIGHT~MN 55421
Customer Number: 318788
Purchase Order:
Item Number
Starting Meter
Description
Meter Base Overage Copies
Serial Number Start Date
Overage Per Copy End Date
Price
9109-600-002-NA MITEL SX-200 ELX CABINET
AAAMF5880
2/2/2005
2/1/2006
$6,678.00
CONTRACT #37485; EFFECTIVE 2/2/05 TO 2/1/06
*THIS IS A SILVER PACKAGE AGREEMENT**
$6,678.00
------------
------------
**THIS IS NOT AN INVOICE**
~
EQUIPMENT MAINTENANCE AGREEMENT
TERMS AND CONDITIONS
Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified. All
charges are those currently ih effeCt and are subject to change only at the time of annual renewal. If the charges are increased
the customer may, as ofthe effective date of such increase, terminate this Agreement by written notice to Marco. Otherwise the
new charges shall become effective upon the date specified in the renewal notice. This Agreement is limited to equipment
regularly operated during a single eight-hour shift per day and all Marco service calls hereunder are restricted to Marco normal
working hours (Monday through Friday, 8 a.m. to 5 p.m.).
WHAT IS COVERED WITH THIS AGREEMENT
1. All service calls will be responded to by factory authorized technicians within eight working hours or less from the time
a call is placed.
2. All parts worn or broken through normal use (subject to maintenance agreement plan chosen and parts availability on
older equipment).
3. All labor charges.
4. All mileage charges.
5. Loaner machines are provided (if available) in the event a machine cannot be repaired on site.
6. Should any of the equipment listed by traded in for a new model from Marco during the life of this Agreement, the
unused balance will be prorated toward maintenance of the new machine.
WHAT IS NOT COVERED WITH THIS AGREEMENT
1. Toner, developer and staples are not covered for analog copiers or digital imagers unless otherwise specified in the
Annual Supply Agreement. Toner, developer and drums are not covered for faxes or printers unless otherwise
specified.
2. Parts or labor for repairs made necessary by accident, negligence, theft, vandalism, lightning, loss of power or current
fluctuation, fire, water or other casualty, or to repairs made necessary by service performed by personnel other than
those of Marco.
3. Service performed at the specific request of the customer, and which commences outside normal working hours or
extends more than one hour past the close of the normal work day will be charged at published rates for service time
and expense, but without charge for parts covered by this Agreement. Normal work day is defined as Monday through
Friday, 8:00 a.m. to 5:00 p.m.
4. When in Marco's opinion, a shop reconditioning is necessary because normal repair and parts replacement cannot
keep a machine in satisfactory condition, Marco may submit a cost estimate of needed repairs, which may be in
addition to the Maintenance Agreement. If the customer does not authorize such repairs, Marco may refuse to renew
this Agreement.
5. Imager network support on connected units is not included under this Equipment Maintenance Agreement. All
technical time will be billed at our prevailing hourly copier service rate.
6. Marco is not liable for any damages that may occur to software or customer data.
ADDITIONAL TERMS AND CONDITIONS
For service as specified on the equipment listed, the undersigned agrees to pay in advance the total amount due as specified to
Marco, in accordance with the terms specified. Marco reserves the right to delay service if your regular account is delinquent.
This agreement is subject to acceptance by Marco. It takes effect on the beginning date and continues in effect for this specified
period and will remain in force thereafter, with automatic renewal at the prevailing rates, until canceled in writing by either party.
If canceled, eighty percent (80%) of the unexpired portion of the contract, whether by meter or by date, will be credited to the
customer.
Revised 09/11/02
Responsibility: Kris Hedlund
Q :\F ORMS\EquipMaintAgreement.doc
Page 2 of 2
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3000 division street
p.o. box 250
st. cloud, mn 56302-0250
telephone:
320.259.3000
1.800.892.8548
fax:
320.259.3087
1.800.847.3087
website:
www.marconet.com
To Whom It May Concern:
Enclosed you will find your updated service agreement information.
If you should have any inquiries while reviewing this information, please call me at
320-259-3040 or 1-800-847-3040.
We value you as a customer and want you to be totally satisfied with our products
and services. We thank you for your continued service.
Respectfully,
Marco
Yf&U#d
:9v-e-W~
Kris Hedlund
Maintenance Agreement Coordinator
Steve Warren
Copier/Fax/Printer
Service Manager
January 31, 2005
33 5th avenue northwest
new brighton, mn 55112
telephone:
651.634.6100
1.800.892.8548
fax:
651.636.2855
marconet, com
Paul Grosse
City of Columbia Heights
590 40th Avenue NW
Columbia Heights, MN 55421
Dear Paul:
On behalf of Marco, T would like to thank you for allowing us to serve you over the past
year. Your maintenance agreement covering the communications solution at the City of
Columbia Heights will automatically renew as of February 1, 2005 per the terms of your
contract. We look forward to continuing as your service provider for the next year.
Your contract is for Silver Package maintenance that provides Monday-Friday, 8:00a.m.
to 5:00p.m. coverage, two (2) hours or less emergency response time and within 24
hours non-emergency response time. Attached is a schedule of equipment detailing
what will be covered under contract for the coming year at a price of $6,678.00 per
year.
]:f you wish to discuss your maintenance options, any additions to the list of covered
equipment, or any advances in communications technology, please feel free to call me
at 651.634.6103.
We at Marco look forward to serving you for another year.
Sincerely,
Randy Lindstedt
Account Manager
alexandria brainerd fargo/moorhead mankato minneapolis/st, paul st. cloud willmar
3000 Division Street
PO Box 250
St. Cloud, MN 56302-0250
COMMUNICATION MAINTENANCE
AGREEMENT
Phone: 320.259.3000 / Fax: 320.259.3087
Bill To: City of Columbia Heiqhts
590 40th Avenue NW
Columbia Heiqhts, MN 55421
Location:
Account Number: 318788
Contact Person: Paul Grosse
Contract Number:
Beginning Date: February 2, 2005
Ending Date: February 1, 2006
Billing Date:
Salesperson Number: 307
Invoice Number:
Contract Coverage (select one): ~ ~;~:~ "'d [~ Si!vet r--] Bronze
Price
Qty Item # Description Serial # Each Total
1 sx200 AAAMF5880 $4,758.00 $4,758.00
1 Mitel Mail $1,920.00 $1,920.00
1 T1 Module $0 $0
$
$
$
$
$
$
$ $
Price
Qty Item # Description Serial # Each Total
$
$ $
$
$
Contract Total $
Tota~ due at this time $
6~678.00
6~678.00
Revised 1-7-05 Responsibility: Brian Klocker Page 1 of 2
Q:\FORMS\CommMaintAgrForm.doc
Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on
the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual
renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by
written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice.
1. Extended warranty on parts and labor 24 hours a
day, 7 days a week.
2. Ninety (90) day, money back guarantee on system
performance.
3. Guaranteed 2 hours or less emergency response
time.
4. Within 24 hours non-emergency response time.
5. Remote Programming Free (1 incident per week; up
to 1 hour per incident)
6. Training support- up to 8
hours/session/year/customer.
7. Emergency spare parts in stock.
8. Excludes single line 2500 series sets.
1. Extended warranty on parts and labor Monday-
Friday, 8:00 a.m.~5:00 p.m.
2. Ninety (90) day, money back guarantee on system
performance.
3. Two (2) hours or less emergency response time.
4. Within 24 hours non-emergency response time.
5. Training support- up to 4
hours/session/year/customer.
6. Emergency spare parts available within 24 hours.
7. Excludes single line 2500 series sets.
1. Excludes all telephones.
2. Extended warranty on parts and labor Monday -
Friday, 8:00 a.m.-5:00 p.m.
3. Ninety (90) day, money back guarantee on system
performance.
4. Two (2) hours or less emergency response time.
5. Within 24 hours non-emergency response time.
6. Training support- billable.
7. Emergency spare parts available within 24 hours.
Terms~ Conditions7 and Definitions: For service as specified on the equipment listed, the undersigned agrees to
pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay
service if your regular account is delinquent.
The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into
this Agreement.
This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified
period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either
party. If canceled, 80% of any unused portion will be credited to the customer.
Emergency Response Time -- 2 Hours: Response time is measured from the time the customer places a
service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in
access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following:
1 ) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom
calls, 5) Attendant console inoperative.
Non-Emergency Response Time -- Within 24 Hours: Response time is measured from the time the
customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by
remote dial-in access or on-site. A non-emergency is defined as a minor malfunction consisting of any failure other than an
emergency described above.
Database Repro~ramming: Involves the Marco technician programming the system to client specification either by
remote dial-in access or on-site (30 minute minimum per incident).
User Training: On-site training provided by a Marco customer support representative as defined by customer. One
week notice is recommended. Training request must be approved by authorized personnel.
Coverage Times: Emergency ~ 7 days a week, 24 hours a day. Non-emergency - Regular business hours, defined as
Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are
considered emergency service hours.
Accepted By
Marco Representative
Date
Date
Revised 1-7-05 Responsibility: Brian Klocker Page 2 of 2
Q:\FORMS\ComrnMaintAgrForm.doc
Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on
the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual
renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by
written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice.
1. Extended warranty on parts and labor 24 hours a
day, 7 days a week.
2. Ninety (90) day, money back guarantee on system
performance.
3. Guaranteed 2 hours or less emergency response
time.
4. Within 24 hours non-emergency response time.
5. Remote Programming Free (1 incident per week; up
to 1 hour per incident)
6. Training support- up to 8 hours per year.
7. Emergency spare parts in stock.
Includes:
1. Extended warranty on parts and labor Monday-Friday,
8:00 a.m.-5:00 p.m.
2. Ninety (90) day, money back guarantee on system
performance.
3. Two (2) hours or less emergency response time.
4. Within 24 hours non-emergency response time.
5. Training support - up to 4 hours per year.
6. Emergency spare parts available within 24 hours.
Includes:
1. Excludes telephones.
2. Extended warranty on parts and labor Monday -
Friday, 8:00 a.m.-5:00 p.m.
3. Ninety (90) day, money back guarantee on system
performance.
4. Two (2) hours or less emergency response time.
5. Within 24 hours non-emergency response time.
6. Training support- billable.
7. Emergency spare parts available within 24 hours.
Terms, Conditions, and Definitions: For service as specified on the equipment listed, the undersigned agrees to
pay in advance the total amount due Mamo, in accordance with the terms specified. Marco reserves the right to delay
service if your regular account is delinquent.
The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into
this Agreement.
This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified
period, and will remain in rome thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either
party. If canceled, 80% of any unused portion will be credited to the customer.
Emergency Response Time -- 2 Hours: Response time is measured from the time the customer places a
service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in
access or on-site. An EMERGENCY is defined as a major malfunction consisting of one or more of the following:
1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intemom
calls, 5) Attendant console inoperative.
Non-Emergency Response Time -- Within 24 Hours: Response time is measured from the time the
customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by
remote dial-in access or on-site. A non-emergency is defined as a minor malfunction consisting of any failure other than an
emergency described above.
Database Reprogramming: Involves the Marco technician programming the system to client specification either by
remote dial-in access or on-site (30 minute minimum per incident).
User Training: On-site training provided by a Marco customer support representative as defined by customer. One
week notice is recommended. Training request must be approved by authorized personnel.
Coverage Times: Emergency - 7 days a week, 24 hours a day. Non-emergency- Regular business hours, defined as
Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are
considered emergency service hours.
!
iViarco Representative Date
Revised 10/28/02 Responsibility: Brian Klocker Page 2 of 2
Q:\FORMS\CommMaintAgrForm.doc
COMMUNICATIONS FULL SERVICE SUPPORT PACKAGES
Extended Warranty on 24 hours a day, 8:00 am - 5:00 pm; Mon.- Friday 8:00 am - 5:00 pm; Mon. - Friday
Parts and Labor 7 days a week. Additional billed at time & a half Additional billed at time & a half
Guarantee on System 90 day 90 day 90 day
Performance Money Back Money Back Money Back
Training Support After
Installation (Note 1) Up to 8 hours per year Up to 4 hours per year Billable
Emergency Response Guaranteed
Time on Service Requests 2 hours or less or 10% cash back 2 hours or less 2 hours or less
(Note 2) on support contract
Non-Emergency
Response Time on Within 24 hours Within 24 hours Within 24 hours
Service Requests (Note 3)
Emergency Spare Parts Backup parts in stock immed, or
Inventory 10% cash back of support Available within 24 hours Available within 24 hours
contract
Remote Programming Performed same day Performed within 48 hours Performed within 48 hours
(Note 4) Free (1 incident / week; up to 1
Billable Billable
hour / incid.)
Available on These Mitel SX-2000, SX-200, Mitel SX-2000, SX-200, 33001CP, Mitel SX-2000, SX-200, 33001CP,
Systems 33001CP, SX200tCP, ML/EL, SX2001CP, ML/EL, SX2001CP, ML/EL,
Inter-Tel Axxess, Active Voice Inter-Tel Axxess, Active Voice Inter-Tel Axxess, Active Voice
Voice Mail, Inter-Tel Voice Mail, Voice Mail, Inter-Tel Voice Mail, Voice Mail, Inter-Tel Voice Mail,
6510 Voice Mail 6510 Voice Mail 6510 Voice Mail
Active Voice, Axxessory Talk Active Voice, Axxessory Talk Active Voice, Axxessory Talk
Hardware Covered All system hardware All system hardware All system hardware; excluding
(on above products excluding (on above products excluding telephones (on above products
sin~ile line 2500 series sets1 single line 2500 series sets) excl. single line 2500 series sets/
*System Investment Monthly... $3.00/Port (12 port min.) Monthly ..... $2.00/Port (12 port min.) Monthly ....... $1.50/Port (12 port min.)
Annual .. $36.00/Port (12 port min.) Annual .... $24.00/Port (12 port min.) Annual ...... $18.00/Port (12 port min.)
*Voicemail Investment Monthly...$15.00/Port (4 port min.) Monthly ..... $10.00/Port (4 port min.) Monthly ........ $7.00/Port (4 port min.)
Annual .. $180.00/Port (4 port min.) Annual .... $120.00/Port (4 port min.) Annual ........ $84.00/Port (4 port min.)
* New system purchase includes hardware repair warranty. Full service support can be added at 65% normal
rates at time of new system purchase. This discount only applies at time of sale.
** Maintenance plans do not include building infrastructure, paging equipment, battery backup, CSU/DSUs,
switches, routers, hubs, or applications (i.e. unified messaging, call recording, call accounting).
INVEST NOW. SAVE LATER.
If you pay for a full-service support package at the time you order equipment. For every year paid in advance, you will save:
1st Year ......................... 5% Discount 4th Year ......................................... 20% Discount
2nd Year ...................... 10% Discount 5th Year ......................................... 25% Discount
3rd Year ...................... 15% Discount
Note 1: End user telephone training: 1 session/customer/year.
Note 2: Emergency Response Time
Response time is measured from the time the Client places a service call to the time a technician responds by telephone
call, followed by problem resolution either by remotely or on-site. An Emergency is defined as a major malfunction
consisting of one or more of the following:
1) No incoming or outgoing calls. 4) No intercom calls.
2) 40% of all telephones inoperative. 5) Attendant console inoperative.
3) 20% of all outside lines inoperative.
Note 3: Non-Emerqenc¥ Response Time
Response time is measured from the time the Client places a service call to the time a technician responds by telephone
call, followed by problem resolution either by remotely or on-site. A Non-Emergency is defined as a minor malfunction
consisting of any failure other than a major malfunction, listed above.
Note 4:
Remote access required for all systems under maintenance agreement.
Revised: 1-7-05 Responsibility: Brian Klocker Page 1 of 1
Q:\FORMS\CommFullServSuppPkgsForm.doc