HomeMy WebLinkAboutContract 17503000 Division Street
PO Box 250
St. Cloud, MN 56302-0250
COMMUNICATION MAINTENANCE
AGREEMENT
Phone: 320.259.3000 / Fax: 320.259.3087
BillTo: City of Columbia Heiqhts
590 40th Avenue NW
Columbia Heiqhts, MN 55421
Location:
Account Number: 318788
Contact Person: Paul Grosse
Contract Number:
Beginning Date: February 2, 2004
Ending Date: February 2, 2005
Billing Date:
Salesperson Number: 307
Invoice Number:
Contract Coverage (select one): E~: · :::,i,::: [~]Si~ver ~
Price
Qty Item # Description Serial # Each Total
1 sx200 $4,008 $4,008
1 Mitel Mail $1,920 $1,920
1 T1 Module $0 $0
$ $
$ $
$ $
$ $
$ $
$ $
$ $
Price
Qty Item # Description Serial # Each Total
$ $
$ $
$ $
$ $
Contract Total $5,928
Total due at this time
$5~928
Revised 12/29/03 Responsibility: Brian Klocker Page 1 of 2_~ I
Q:\FORMS\CommMaintAgrForm.doc
Marco Business Products, Inc. agrees to provide maintenance service as required at the installation address specified above on
the equipment listed. All charges specified are those currently in effect and are subject to change only at the time of annual
renewal. If the charges are increased, the customer may, as of the effective date of such increase, terminate this Agreement by
written notice to Marco. Otherwise the new charges shall become effective upon the date specified in the renewal notice.
1. Extended warranty on parts and labor 24 hours a
day, 7 days a week.
2. Ninety (90) day, money back guarantee on system
performance.
3. Guaranteed 2 hours or less emergency response
time.
4. Within 24 hours non-emergency response time.
5. Remote Programming Free (1 incident per week; up
to 1 hour per incident)
6. Training support - up to 8 hours per year.
7. Emergency spare parts in stock.
Si i~ ~ ~:~ ka ~e'i~re~e~'e~t Includes: 1. Extended warranty on parts and labor Monday-Friday,
8:00 a.m.-5:00 p.m.
2. Ninety (90) day, money back guarantee on system
performance.
3. Two (2) hours or less emergency response time.
4. Within 24 hours non-emergency response time.
5. Training support - up to 4 hours per year.
6. Emergency spare parts available within 24 hours.
1. Excludes telephones.
2. Extended warranty on parts and labor Monday -
Friday, 8:00 a.m.-5:00 p.m.
3. Ninety (90) day, money back guarantee on system
performance.
4. Two (2) hours or less emergency response time.
5. Within 24 hours non-emergency response time.
6. Training support- billable.
7. Emergency spare parts available within 24 hours.
Terms, Conditions, and Definitions: For service as specified on the equipment listed, the undersigned agrees to
pay in advance the total amount due Marco, in accordance with the terms specified. Marco reserves the right to delay
service if your regular account is delinquent.
The undersigned represents that they are the Owner of the equipment or that they have the Owner's authority to enter into
this Agreement.
This Agreement is subject to acceptance by Marco. It takes effect on the beginning date, continues in effect for this specified
period, and will remain in force thereafter; with automatic renewal at the prevailing rates, until canceled in writing by either
party. If canceled, 80% of any unused portion will be credited to the customer.
Emer.qenc¥ Response Time -- 2 Hours: Response time is measured from the time the customer places a
service call to the time a technician responds by telephone. Technician then resolves problem either by remote dial-in
access or on-site. An EMERGENCY is defined as a major, malfunction consisting of one or more of the following:
1) No incoming or outgoing calls, 2) 40% of all telephones inoperative, 3) 20% of all outside lines inoperative, 4) No intercom
calls, 5) Attendant console inoperative.
Non-Emer.qenc¥ Response Time -- Within 24 Hours: Response time is measured from the time the
customer places a service call to the time a technician responds by telephone. Technician then resolves problem either by
remote dial-in access or on-site. A non-emergency is defined as a minor malfunction consisting of any failure other than an
emergency described above.
Database Repro_qrammin.q: Involves the Marco technician programming the system to client specification either by
remote dial-in access or on-site (30 minute minimum per incident).
User Traininq: On-site training provided by a Marco customer support representative as defined by customer. One
week notice is recommended. Training request must be approved by authorized personnel.
Covera,qe Times: Emergency - 7 days a week, 24 hours a day. Non-emergency - Regular business hours, defined as
Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding national holidays observed by Marco. Remaining hours are
considered emergency service× hours.
IVlarco Repre~e~entat~ive~./~-~,~..~(JO /~ ~Date
Revised 12/29/03 Responsibility: Brian Klocker
Q:\FORMS\CornmMainlAgrForm,doc
Pa§e 2 of 2¢